Support Specialist Acute Care PRN
Technical support specialist job in Indianapolis, IN
23273 Support Specialist Acute Care PRN Apply now » Division:Eskenazi Health Sub-Division: SEMHC Schedule: PRN/Per Diem Shift: Varied Mostly Days, Evenings, and Weekend Shifts
Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Center offers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.
FLSA Status
Non-Exempt
Job Role Summary
The Support Specialist provides skills training and development to clients as required by medical necessity. This position provides crisis management and emergency interventions including but not limited to CPR and CPI, as well as provides quality case management as required by medical necessity and directed by the treatment team.
Essential Functions and Responsibilities
Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing
Provides skills training and development to clients in group and individual settings as guided by medical necessity outlined in the Person Centered Treatment Plan; skills training and development includes but is not limited to the following: home management, (laundry, cooking, cleaning, shopping, budgeting and payeeships), self-care management (bathing, dressing, grooming, nutrition, medication-consistency, assisting with medical follow up, attending medical appointments), emotion management (communication skills, decision making skills, coping skills, anger management)
Provides crisis management and emergency interventions including but not limited to: CPR and CPI; for Mental Health Recovery Unit only: controlling of physical aggression by actively participating in the seclusion/restraint team
Provides quality case management directed by treatment team and guided by medical necessity outlined in the Person Centered Treatment Plan
May provide transportation in company provided vehicle and personal vehicle as directed by treatment team and guided by medical necessity; maintains a copy of Vehicle-Related Accident Reporting Procedures in vehicle
Meets the agency's standard of client service hours
Meets the agency's standard of timely completion of progress notes
Advocates for clients to ensure access to needed services which includes developing community relationships and resources
Reports to treatment team in staffing including but not limited to: successes and challenges, assessment of client progress, barriers to success, any level of care changes
Performs selected nursing procedures consistent with Sandra Eskenazi Mental Health Center, including but not limited to: performing vital signs, collecting specimens, monitoring nutritional status and other such duties as assigned by supervisor and within scope of practice
Establishes and maintains a safe environment at all times through on-going assessment of milieu/appointment environment and intervenes as indicated in Person Centered Treatment Plan and by nursing or physician order
Accepts personal responsibility for development that includes 20 hours of training per year including but not limited to topics of addictions, cultural competency and trauma
Provides written/electronic documentation of every client interaction where an intervention occurs or observation completed
Job Requirements
High School Diploma or equivalent, plus two years of experience in Behavioral Health and/or equivalent post-secondary education such as a Bachelor's or Associate's degree
Outpatient Only - Valid Indiana driver's license that meets Eskenazi Health's driving policy requirements
Knowledge, Skills & Abilities
Basic knowledge of behavioral health
Basic knowledge of medical terminology
Knowledge of basic behavior management process
Knowledge of basic learning principles
Knowledge of community resources
Knowledge of patient rights and responsibilities
Knowledge of hands-on patient care
Knowledge of hands on computer experience
Must meet the following basic competencies as applicable: CPR, CPI, Animal Education, Medications, Legal, Addictions, Age-Related
Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.
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IT Support Specialist II
Technical support specialist job in Anderson, IN
**IDEAL CANDIDATE WILL RESIDE WITHIN 25 MILES OF ANDERSON, IN**
The IT Support Specialist II is the second level of contact for providing technical assistance, maintaining computer equipment, support issues with hardware and software and network troubleshooting. Also, to aid in tracking and organizing equipment and accessories in inventory. This position is responsible for answering queries and addressing system and user issues in timely and professional manner and be part of an on-call rotation.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Troubleshoot problems with software, hardware, user profiles, networking, phones, printers and working with external support
Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise
Ability to deploy, configure, and support operating systems on desktops, laptops, and tablets
Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks and time
Experience with Windows 10 Pro in an enterprise environment
Microsoft Office 365 account provisioning, de-provisioning, and maintenance
Act as an escalation point for advanced help requests to Tier 3
EDUCATION:
High School Diploma or GED required. 2+ years working with some of the technologies
EXPERIENCE:
Must have strong written (documentation) and verbal communication abilities as well as excellent troubleshooting skills
SUPERVISORY RESPONSIBILITIES:
None
OTHER REQUIREMENTS:
Solid work history and willingness to successfully function in a team environment. This position will be a part of an on-call rotation
WORK ENVIRONMENT:
This position is on-site.
At Carter Express, INC/Carter Logistics LLC, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter Express, INC/Carter Logistics LLC hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Desktop Support Engineer
Technical support specialist job in Indianapolis, IN
Job Title : Desktop Support Engineer
Duration : Fulltime
Responsibilities
“Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
OEM Vendor co-ordination for faulty or new hardware requirements
“IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application
“Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues
In Scope:
Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
Co-ordination with OEM on Hardware/Software issues
Ticket information documentation using ITSM tool.
Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
Articulate technical solutions to non-technical users in simple and easy to understand terms
Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another)
Uplift and reimage of leaver equipment and update of asset management system/CMDB.
Update of asset management system/CMDB according to Joiner Mover Leaver Process
IT Support Analyst
Technical support specialist job in Muncie, IN
Must have 1+ years of IT Support experience. We're looking for an IT Support Technician to provide desk-side and remote support for about 900 users. This role handles daily tickets, troubleshooting, and setups while maintaining excellent customer service.
Key Responsibilities:
Support end users v
Troubleshoot hardware/software issues on Dell desktops and iOS devices
Set up new systems and install software
Manage accounts in O365 and Active Directory
Provide printer and telecom support
Resolve email and iPhone issues
Skills & Experience:
Strong knowledge of O365, Active Directory, and Windows
Experience with Dell hardware, iOS, and general break/fix support
Familiar with ticketing systems
Excellent customer service and communication skills
1-3 years of IT support experience preferred
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
Desktop and Mobility Support
Technical support specialist job in Indianapolis, IN
Must Have Technical/Functional Skills
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities
• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop/Desktop/VDI
• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
like MS Office/VPN/Anti-Virus/Skype etc.
• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
• Deployment of device drivers and windows patch updates
• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
• Manage the Security compliance health status of end user workstations
• Monitor security patching status and remedy deficiencies proactively
• Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from
Service Desk team
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device
• Investigate desktop level incidents and identify root causes to be able to provide solutions.
• Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
• Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot
• L2 Workstations operational support
• Monitor and report on User experience.
Report on Workstation image deployments and patch compliance metrics
Salary Range: $60,000 $70,000 Year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Information Technology Technician
Technical support specialist job in Indianapolis, IN
Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants.
Company: One of Our Clients
Job Description:
Job Title: IT Technician
Location: Indianapolis, IN 46225
Duration: 06+ Months (Extendable)
Pay Rate: $35.00 - 39.12/hr on W2
Qualifications:
High School Diploma/GED. Qualified candidates must be legally authorized to be employed in the United States.
• Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional
• Completed Microsoft 365 Fundamentals Certification
• Previous Help desk experience
• Previous Customer Service experience
Responsibilities:
Technicians will be the “face of IT”, working directly with client resources to address computer issues, questions and concerns. Technicians will proactively work with customers to create world class digital user experience, whether in the office, traveling internationally or ensuring uninterrupted service/support for submission success. Work will focus on improving productivity through proactive identification/remediation of potential hardware issues, leveraging data analytics to determine areas of focus, and proactively ensure devices meet security standards (patches, driver updates, supported app levels, etc.). IT On Point technicians are the primary point of contact for hardware, operating systems, and enterprise applications, new hire onboarding, accessory assistance and users' adoption of new and upcoming IT initiatives and services. This role is 100% onsite 5 days a week. You will be rotating between our 3 Indianapolis sites (Corporate, client Technology Center-North and client Technology Center-South)
Description:
• As a key contributor to this team, you will bring your high learning agility and end user/customer service skills to understand the critical business processes that enable productivity through technology.
• You will bring your technical and customer experience to troubleshoot technical issues when they arise.
• With your curiosity of all things technical and willingness to drive change, you will work with peers and customers to improve the digital user experience across client.
• Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles
• Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.)
• Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.
• Basic understanding of multiple operating systems (Windows, Mac, iOS)
• Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional)
The Workforce Productivity Services team is looking for an IT Support Technician with expertise in Windows and Macs.
Comments/Special Instructions
This is an onsite position with occasional travel to client other sites within Indianapolis which is in a 10 mile radius. The manager is looking to hire 1 worker and if the worker shows good performance, they will be extended for another 6-12 months.
Awards and Accolades:
America's Most Honored Businesses (Top 10%)
Awarded by USPAAC for the Fastest Growing Business in the US
12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
Fastest 50 by NJ Biz (2020, 2019, 2020)
INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
Top 100 by Dallas Business Journal (2020 and 2019)
Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
2019 Spirit of Alliance Award by Agile1
2018 Best of the Best Platinum Award by Agile1
2018 TechServe Alliance Excellence Awards Winner
2017 Best of the Best Gold Award by Agile1(Act1 Group)
IT Network Specialist
Technical support specialist job in Indianapolis, IN
About the Company
At ERS Wireless, we pride ourselves on delivering the finest wireless voice, video security, and data solutions in the industry, empowering our customers to enhance efficiency and bolster safety through our expertly designed systems. Serving a diverse clientele, including police officers, firefighters, healthcare professionals, educators, and skilled tradespeople, we provide reliable wireless technologies that facilitate clear communication, whether in everyday situations or emergencies. As a third-generation, family-owned company, ERS Wireless deeply values the importance of family while providing the stability and resources of a large organization.
About the Role
We're looking for a detail-oriented and technically skilled IT professional to join our team as an IT Network Specialist. In this role, you'll ensure our network infrastructure remains secure, reliable, and optimized to support both internal operations and customer-facing systems.
Responsibilities
Manage and maintain network infrastructure, including routers, switches, firewalls, and wireless access points.
Troubleshoot and resolve networking issues to ensure minimal downtime and optimal performance.
Assist with network design, implementation, and upgrades to meet evolving business needs.
Configure, monitor, and maintain network security systems, including firewalls, VPNs, and related security devices.
Ensure network data integrity and security through best practices and compliance with industry standards.
Perform system backups, updates, and patches for network devices on a regular schedule.
Provide support for internal and remote users, including troubleshooting connectivity issues.
Collaborate with internal IT teams to integrate new technologies into existing systems.
Maintain accurate network documentation, including diagrams, IP address assignments, and configuration records.
Qualifications
Proven experience in network administration or IT support with a focus on networking.
Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.) and troubleshooting tools.
Hands-on experience with routers, switches, firewalls, and VPN technologies.
Familiarity with network monitoring and management tools.
Understanding of network security best practices and policies.
Excellent problem-solving skills and clear communication abilities.
Ability to work independently and collaboratively.
Preferred Skills
Networking certifications such as JNCIA, CCNA, CompTIA Network+, or equivalent.
Experience with Juniper Networks products.
Pay range and compensation package
Competitive compensation and comprehensive benefits package.
Equal Opportunity Statement
ERS Wireless is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected status.
If you are passionate about networking, technology, and making a real impact, apply today to join the ERS Wireless team!
Desktop Support Specialist
Technical support specialist job in Indianapolis, IN
Our enterprise-level client is seeking to add a Desktop Support Specialist to the team in Indianapolis, IN. Please see below for full details-
Job Notes:
-- 6-month contract / extensions and perm conversion are possible, but not guaranteed.
-- Onsite in Indianapolis, IN 46052
-- Drug & Background required.
-- Onsite in a Manufacturing environment.
Pay Rate = $23-25 w2 per hour plus benefits
From the client: This will be a full-time TechBar role. This job is similar to an IT retail environment like Geek Squad or an Apple Store. Job duties include: hardware repair, software installation, device imaging, and IMAC activities.
Key Responsibilities:
Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements:
Strong experience supporting Windows desktop environments
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills
Nice to Have:
Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)
Certifications:
Certifications such as A+, MCP, or ITIL are a plus but not required
Why Work with Merge IT?
We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.
Let's Stay Connected
Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: *********************************** You'll be the first to know when that perfect role opens up.
Be You. With Us.
Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.
Your next opportunity starts here. Let's make it happen.
SaaS Application Support Specialist @ Lebanon, IN - 24 months with Ext - Onsite
Technical support specialist job in Lebanon, IN
Onsite role
Virtual Interviews
SaaS Application Support Specialist
Duration: 24 Months with EXT
We are seeking a skilled HSE Application Support Specialist to provide technical and functional support for SaaS-based HSE applications within a regulated pharmaceutical environment. The ideal candidate will have strong experience in managing enterprise applications, collaborating with vendors, and ensuring compliance with system qualification standards.
Key Responsibilities:
Provide end-to-end support for HSE SaaS applications in an enterprise environment.
Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes.
Evaluate and understand the technical impact of vendor-proposed updates or modifications.
Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy - this is a mandatory requirement.
Ensure compliance with organisational and regulatory standards in all system changes and support activities.
Collaborate with cross-functional teams, including Solution Architects, Cyber Security, IT, Quality, and HSE departments, to deploy a third-party solution.
Support integration and basic configuration involving tools such as PowerApps and SharePoint.
Qualifications & Skills:
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
Proven experience supporting applications in an enterprise environment.
Hands-on experience working with SaaS applications, preferably within the pharma or life sciences domain.
Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have)
Experience with PowerApps, SharePoint, and general IT application configuration.
Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage.
Excellent communication, coordination, and problem-solving skills.
Preferred Experience:
Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment.
Familiarity with vendor management and SaaS operations in a regulated setup.
Experience in working with applications such as ServiceNow, Intelex, and Veeva QualityOne is an added advantage
Mac IT Support/Technician
Technical support specialist job in Indianapolis, IN
Provide day-to-day technical support for Mac laptops and desktops.
Assist users with login issues, software errors, and basic troubleshooting.
Install and update mac OS and standard software applications.
Set up and configure new Mac devices for employees.
Support basic network connectivity (Wi-Fi, VPN) and printing issues.
Log and track user requests using IT ticketing tools.
Perform regular checks to ensure Mac devices are compliant with company policies.
Help manage user accounts and access permissions.
Maintain records of assigned devices and accessories.
Follow guidance from senior technicians and escalate issues as needed.
Deskside Support Technician
Technical support specialist job in Avon, IN
: -
available
Working schedule: 7.00 AM to 4.00 PM
Regional Support. The Selected Resource will be open to travel for about 2 hrs.
Regional resources are preferred to be located in the following offices: Midwest Region - Avon, IN
24/7 on-call support
The Deskside support member should have strong technical knowledge and hands-on experience in the following technologies:
ITIL & Ticketing System Familiarity
Microsoft Client OS (Win10, 11)
Basic network configuration and troubleshooting (static IP, DHCP, DNS)
Microsoft 365 Support
Print and File share services
Hardware Break-fix/Replacement
Patch Management
Application installation and troubleshooting
Imaging & Device Provisioning
Detailed Job Description
Over 5 years of hands-on experience in desktop support and end-user computing.
Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.
Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).
Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.
Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support.
End-to-end knowledge of desktop/laptop lifecycle - from build and deployment to maintenance and decommissioning.
Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.
Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions.
Capable of documenting solutions and creating user-friendly knowledge base articles.
Work collaboratively with IT teams to maintain a stable and efficient desktop environment.
Experienced in working in a global delivery model with strong communication, analytical, and time management skills.
Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.
Primary Job Duties:
General support and troubleshooting for all CSX technology devices
Remote and/or onsite end-user support for all technology-related items
Assist with device install, replacement, and refresh as needed (including desktops, laptops, tablets, mobile devices, scanners, and printers)
Document ServiceNow incidents assigned to the support team
Coordinate and assist with field-focused technology app/tool testing and implementations, which may include end-user training
Mobile Operations Command Center (MOCC) Support
o Assist TFO Team with quarterly maintenance on MOCC
o Provide onsite end-user support when MOCC is deployed
Site surveys
o Regular walkthrough at field locations
o Perform checks of technology devices and connectivity
o Identify unused and/or underutilized devices for possible reclaim
o Documented inventory of technology devices at each location
Device reclamation
o Removal of unused devices from field locations
o Retrieve RMA'd (damaged) devices from end users
o Recover devices from terminated employees
o Document all reclaimed devices before shipping to the warehouse
Desirable (not mandatory): Relevant technical & process certifications:
ITIL V4 Foundations
MD-102: Endpoint Administrator
Microsoft 365 Certified: Fundamentals - MS-900
IT Support Specialist - Indianapolis Health
Technical support specialist job in Indianapolis, IN
Milliman's Indianapolis Health practice is seeking an IT Support Specialist to join our growing IT Support Team. This role ensures that all of our technology is in seamless working order for current and incoming staff, approximately 250+ people and growing. Our end-user systems include: hardware, network storage, software, networking and telecommunications. In addition to your technical knowledge, this individual should have customer-oriented communication skills to effectively manage a wide variety of tickets and resolve critical issues with the utmost urgency. There is no typical day for this role, however, common tasks include: setting up workstation equipment, running diagnostics in a remote session, and answering an ambiguous helpdesk ticket. Each day you will use your expertise to provide solutions in response to a wide variety of requests. This is a great opportunity for someone who wants to use their tech support experience, customer service skills, and is ready to develop additional skills in a consulting and professional services environment.
Responsibilities
In this role, you will:
Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users
Resolving technical issues in a timely manner and research incidents with the utmost attention to detail
Prioritize tickets based on urgency and/or priority with the information given
Solve a wide variety of technical problems at any given time
Follow internal approval procedures
Complete auditing tasks
Physically install and configure new hardware, software, and systems
Complete hardware refresh workflows
Provide A/V support for in-office meetings and interviews
Provide instructions to end users, verbally and in writing
Create, update, review and maintain documentation
Teach technical concepts and processes when needed
Provide orientation and guidance to users on how to operate new software and computer equipment
Qualifications
Experience with Microsoft Active Directory and GPO's
Familiarity with TCP/IP networking
Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team
Professional demeanor in oral and written communication
Positive, solution-oriented mindset with a proactive approach to problem-solving
Able to prioritize multiple concurrent requests
Exceptional attention to detail
Completes thorough research and exhausts all possible resources when investigating an issue
Willingness to learn and expand personal knowledge base as technology needs evolve
Receptive to constructive feedback
Required:
Associate's degree in Information Technology or related field
4+ years of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, in addition to, hardware (i.e. desktop, laptop, printer, conferencing equipment, mobile devices)
5+ years of customer service experience, preferably in a related industry or office environment
3+ years experience supporting server environments
Ability to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds, climb stairs, balance, stoop, kneel, crouch, or crawl with or without the use of reasonable accommodations
Preferred:
Bachelor's degree in Information Technology or related field
Experience supporting Windows, Mac, and/or Linux operating systems in enterprise environments
Certifications in A+, Network+, MCP, or equivalent professional certification; CompTIA certifications strongly preferred
Experience with a help desk ticketing system
Experience with virtualization technologies (VMware), storage area networks (SAN), and server administration across physical and virtual platforms
Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.
The Team
The Information Technology team is dedicated to providing comprehensive support to over 250+ professionals based in our Indianapolis office. This technologist team collaborates closely with the Indianapolis office and others across multiple practices globally at Milliman. This collaboration ensures the delivery of innovative IT solutions tailored to meet our diverse needs.
Location
This position is based out of the Milliman office in Indianapolis, IN. Candidates hired into this role must be willing to work onsite full-time.
Compensation
The overall salary range for this role is $65,200 - $104,200. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. In addition, we offer a performance-based bonus-plan, profit sharing, and generous benefits. This is a full-time, non-exempt position. Employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek.
Benefits
We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:
Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges
401(k) Plan - Includes a company matching program and profit-sharing contributions
Discretionary Bonus Program - Recognizing employee contributions
Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) - Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays - A minimum of 10 observed holidays per year
Family Building Benefits including Adoption and fertility assistance
Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D - 100% of premiums covered by Milliman
Short-Term and Long-Term Disability - Fully paid by Milliman
Who We Are
Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.
Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site ***************************************** to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability.
Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.
Equal Opportunity
All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
#LI-KM1
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Technical Support Specialist - Part-time, First Shift (20 hrs weekly)
Technical support specialist job in Indianapolis, IN
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
Under the direction of the Manager IS Technical Support, the Specialist IS Technical Support provides first level support to remote and on-site users for IS services, including software, hardware, telecom, and peripherals, in a timely manner and in keeping with the department's quality standards. Promotes the department's values, guiding principles and customer service philosophy.
Total Rewards Package
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
Resolves incidents and service requests in keeping with departmental quality standards and SLAs.
Logs calls and resolves first-level support calls. Triages/escalates issues, where applicable.
Provides remote and on-site support of environments and applications, including trouble shooting problematic situations.
Uses all available resources necessary to obtain full knowledge of a user's environment while systemically resolving issues, including knowledge base searches.
Practices open and transparent communications by providing status updates to users on progress towards issue resolution, as well as peers.
Sets up new user environment, including phone, computer equipment, shared drives, email and printing.
Assists in new employee orientation regarding technical issues.
Deploys pre-authorized packaged applications.
Completes back-up using legacy systems (tape) and escalates issues, when encountered.
Monitors IS environment for systems status and events and generates appropriate actions.
Updates the knowledge base and shares tips/tricks with colleagues.
Proposes articles to the End User Computing team for development and posting on the Versiti intranet.
Provides blood drive support
Provides conferencing support
Provides file recovery
Provides role and access management
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures
Qualifications
Education
Associate's Degree in computer field preferred or equivalent experience. required
Experience
1-3 years experience in customer service environment preferred
Knowledge, Skills and Abilities
Familiarity with individual or end-user computing environment.
Ability to coordinate user requests, through to resolution.
Ability to adhere to Versiti IS standards and work in a regulated environment.
Excellent oral and written communication skills.
Excellent interpersonal skills.
Demonstrated organizational skills.
Ability to work with minimal supervision.
Familiarity with standard business desktop applications.
Tools and Technology
Desktop computers, laptops, and handheld personal devices (tablets, mobile devices and other wireless equipment). required
Network printers and multi-function devices. required
Service Desk ticketing systems. required
All Microsoft office products including Office 365 and Sharepoint. required
All Adobe products. required
VMWare. required
Not ready to apply? Connect with us for general consideration.
Auto-ApplyHelp Desk Technician
Technical support specialist job in Westfield, IN
IMMI is seeking a skilled Help Desk Technician to provide front-line technical support to team members worldwide while ensuring the stability, integrity, and efficient operation of our technology systems. In this role, you will work closely with the Senior Help Desk Administrator to monitor, maintain, and troubleshoot networks, hardware, software, and end-user devices. Success requires strong communication, analytical, and problem-solving skills to quickly resolve issues, optimize performance, and maximize the value of IMMI's technology investments all while delivering exceptional customer service
IMMI is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For almost sixty years, IMMI has led the way in developing, designing, testing and manufacturing innovative safety restraints and systems. IMMI's safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. Privately owned, headquartered in Westfield, Indiana and operating eight additional global facilities, IMMI is also home to IMMI VIP steering wheels and CAPE, the world's leading state-of-the-art testing facility.
LOCATION: Onsite Westfield, IN
HOURS: 6:00 AM - 3:00 PM
RESPONSIBILITIES:
* Serve as the first point of contact for end users, providing technical support for IT networks, hardware, software, and related equipment.
* Manage and resolve Help Desk tickets and assigned projects promptly, ensuring compliance with Service Level Agreements (SLAs) while recording, tracking and documenting progress through resolution.
* Perform regular maintenance on local and remote IT equipment, including PC imaging, deployment, phone system upkeep, and software upgrades.
* Monitor and test system performance, preparing and delivering performance statistics and reports as needed. .
* Work with IT infrastructure vendors (e.g., ISPs, support agencies) to troubleshoot and resolve issues effectively.
* Create and maintain IT system documentation, user guides, and support procedures; assist in developing and implementing standards and processes to support Information Technology projects and initiatives.
* Contribute to IT projects across IMMI locations as directed by IT leadership and provide occasional after-hours or on-call support for critical issues, outages, or global business needs as part of a rotating schedule
QUALIFICATIONS:
Required:
* Associate's or Bachelor's degree in IT, Enterprise Technology, or a related field.
* 1-3 years of experience in IT support or related roles.
* Strong problem-solving, analytical, and troubleshooting skills with exceptional attention to detail. .
* Experience with Microsoft Windows operating systems, Microsoft 365 applications, Active Directory, user account management, Help Desk ticketing systems, and phone-based support for global remote users.
* Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
* Superior customer service skills, demonstrating professionalism, patience, and responsiveness.
* Ability to manage multiple tasks, processes, and projects simultaneously while adhering to IT processes, documentation standards, and corporate/legal responsibilities.
* Demonstrated technical knowledge supported by relevant certifications (or ability to obtain).
Preferred Qualifications:
* Knowledge of networking fundamentals, wireless technology, and computer hardware fundamentals.
* Familiarity with barcode scanners, label/LaserJet printers, IoT devices, and related troubleshooting.
* Prior experience working in a manufacturing environment and understanding of production concepts and principles.
* Industry-recognized certifications such as ITIL Foundation, CompTIA A+, or equivalent credentials.
BENEFITS:
* Team Member Ownership/ESOP
* Healthcare, vision, dental options
* Long and short-term Disability insurance
* Ten (10) paid holidays.
* Two (2) IMMI Serves volunteer days per year.
* Onsite Wellness Clinic
* Generous Paid Time Off
* 401k
* Tuition Assistance
IT Support Specialist - CAD Systems (Civil Engineering) - IT Solutions - Indianapolis, IN
Technical support specialist job in Indianapolis, IN
Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve.
Group: Information Technology
Position: IT Support Specialist (CAD Systems)
Location: Indianapolis, IN
As an IT Support Specialist at American Structurepoint, you will be part of a team that supports the company's technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage.
Job Summary
We are seeking a technically skilled and detail-oriented IT Support Specialist with a focus on Autodesk and Bentley CAD system deployment, administration, and support for our civil engineering teams. In this role, you will be responsible for deploying, maintaining, and troubleshooting complex CAD environments used for infrastructure design projects. You will serve as the technical liaison between internal teams and software vendors (Autodesk and Bentley) to resolve issues, implement updates, and optimize performance across our engineering technology stack.
Note: This position is a technical IT support role - no CAD design or drafting responsibilities are required.
Responsibilities
Software Deployment & Configuration
• Collaborate with the internal software deployment team for Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer, etc.) using tools such as Autodesk Access, Bentley CONNECTION Client, SCCM, or Intune.
• Configure and maintain CAD standards, templates, seed files, workspaces, and configuration files to ensure consistency across project teams.
• Evaluate and test updates, patches, and service packs before implementation in production environments.
• Manage version control and compatibility between Autodesk and Bentley software platforms.
Vendor Collaboration & Issue Resolution
• Act as the primary technical contact with Autodesk and Bentley support teams.
• Log, track, and escalate issues to vendors as needed; follow through to resolution and document fixes.
• Participate in beta programs, vendor training, and technical briefings to stay informed on product updates and best practices.
• Provide feedback to vendors on product performance and opportunities for workflow improvements.
Technical Support
• Provide Tier 2/3 support for CAD-related issues within the civil engineering environment.
• Troubleshoot problems related to application performance, licensing, data access, and file interoperability.
• Collaborate with IT infrastructure, network, and project delivery teams to ensure optimal CAD performance across workstations, servers and virtual environments.
• Maintain detailed documentation of troubleshooting procedures, configurations, and deployment methods.
License & Asset Management
• Administer and optimize Autodesk and Bentley licensing systems (Autodesk Account, Bentley Licensing Portal).
• Track license usage, manage allocations, and ensure compliance with vendor agreements.
• Coordinate renewals, upgrades, and new license acquisitions with procurement and IT management.
Infrastructure & Standards Support
• Support the setup and maintenance of CAD-related data environments such as ProjectWise, Autodesk Docs, or BIM 360.
• Collaborate with the CAD management team to uphold company standards and workflows.
• Identify opportunities to automate tasks, streamline deployments, and improve user experience.
Qualifications
Required:
• 1 to 3 years of experience in IT support, CAD administration, or systems deployment in a civil engineering, architecture, or construction environment.
• Strong experience deploying and supporting Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer).
• Proven ability to work with software vendors to diagnose and resolve application or licensing issues.
• Knowledge of CAD operating in virtual environments.
• Knowledge of Windows operating systems, networking fundamentals, and system performance optimization.
• Excellent problem-solving, communication, and documentation skills.
Preferred:
• Experience with ProjectWise, Autodesk Docs, BIM 360, or similar project collaboration platforms.
• Familiarity with PowerShell, Python, or batch scripting for deployment automation.
• Understanding of civil engineering data workflows and file management practices.
• Certifications such as Autodesk Certified Professional, Bentley Accredited Administrator, or CompTIA A+/Network+.
Why Join Us:
• Support innovative civil infrastructure projects with cutting-edge CAD technologies.
• Collaborate with talented engineers, designers, and IT professionals in a forward-thinking environment.
• Gain exposure to both Autodesk and Bentley ecosystems with opportunities for ongoing professional training.
• Competitive salary, benefits, and opportunities for career advancement within a growing engineering organization.
Auto-ApplyIT Support Specialist
Technical support specialist job in Westfield, IN
Job Title: IT Support Specialist
Department: IT
We are seeking a dedicated IT Support Specialist to join our team. This role is crucial in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. The ideal candidate will be responsible for handling L1 and L2 helpdesk tickets, managing laptop systems primarily through InTune, and contributing to lower-level IT projects.
OVERALL RESPONSIBILITIES
IT Support (80%)
• Provide first and second-level support for IT-related issues.
• Respond to and resolve helpdesk tickets in a timely manner.
• Troubleshoot hardware and software problems.
• Assist with user account management and access issues.
• Document and track issues and resolutions.
Systems Management (15%)
• Manage and maintain laptop and application management using InTune.
• Ensure compliance with company policies and security standards.
• Perform regular updates and maintenance of desktop systems.
• Assist in the deployment and configuration of new hardware and software.
IT Projects (5%)
• Participate in IT projects as assigned.
• Collaborate with team members to implement new technologies and solutions.
• Provide support for IT initiatives and improvements.
KNOWLEDGE & SKILLS REQUIREMENTS
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5-7 years experience in IT support or a similar role.
• Familiarity with helpdesk ticketing systems and remote support tools.
• Experience with InTune and cloud-based desktop systems management
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
PRIMARY TOOLS AND TECHNOLOGIES:
• InTune for endpoint management.
• Meraki for network management, including firewalls and WiFi.
• Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams) for productivity and communication.
• Box & OneDrive-SharePoint for cloud storage and secure file sharing.
WORK CONDITIONS
• Hybrid position with extended periods of time in front of a computer
Why work for Storage Solutions - A Jungheinrich Company?
Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.
We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.
Additional Benefits
• Competitive Salary and Bonus Structure
• Generous Paid Time Off
• Medical, Dental, and Vison Benefits
• 401K with Company Match
• Company HSA Contribution
• Professional Growth Opportunities
IT Helpdesk Specialist
Technical support specialist job in Indianapolis, IN
As part of a diverse community of faculty and staff who represent many faith systems and worldviews, Marian University seeks applicants for an IT Help Desk Specialist. The IT Help Desk Specialist/AV will promote Marian University's Catholic Franciscan mission and identity by providing technical assistance and support related to computer systems, hardware, or software. The Help Desk Specialist will respond to client requests, isolate problems, and determine and implement solutions. Additionally, this individual will manage software support applications as well as various helpdesk ticket tasks and customer support.
Essential Duties and Responsibilities:
* Actively engage the Catholic Franciscan mission and identity of Marian University by modeling the Franciscan Sponsorship Values and honoring the legacy of the founding congregation through transformative education, unity in diversity, leadership through service, integrating faith and life, and institutional policies.
* Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware.
* Respond to customer service requests either in person or over the phone.
* Train end users and other IT employees.
* Maintain daily performance of computer systems.
* Ability to troubleshoot problems in order to provide solutions.
* Install, modify, and repair computer hardware and software.
* Run diagnostic programs to resolve problems.
* Help Tier 3 to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
* Build and deploy computers for users and new employees.
* Ability and flexibility required as part of the "on-call" team and schedule.
* Other Duties as assigned.
Required Qualifications:
* Knowledge of and commitment to the mission of Marian University
* Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and all Office versions.
* Experience with Active Directory.
* Excellent communication skills and telephone etiquette.
* Strong organizational skills.
* Detailed oriented with the ability to multitask.
* Previous experience in an IT Service Desk role.
* Incident management experience - managing incidents including business expectations and communication maintaining SLA compliance.
* Ability to work closely with others in a team environment yet also highly motivated with an ability to work independently.
* After hours support as requested.
For Consideration All Applications Require:
* Cover Letter
* Current resume or CV
* Contact information of three professional references. The reference contact information must be entered after the application is submitted in the "My Presence" section of the applicant profile.
* Responses to the supplementary mission & identity questions.
Please Review Marian University's Mission & Identity Statement before responding to the supplementary questions on your application:
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Marian University is an Equal Opportunity Employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.
Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time
Technical support specialist job in Indianapolis, IN
About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training - Great Lakes, IL (11 weeks)
FC Strand - Great Lakes, IL (16 weeks)
ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
IT Support Center Intern
Technical support specialist job in Indianapolis, IN
We have an exciting opportunity for an IT Support Center Intern to join the team!
The IT Support Center Intern will assist the team in providing technical support to end users, gaining hands-on experience in troubleshooting, documentation, and customer service. This summer internship offers an opportunity to apply classroom knowledge in a real-world IT environment while learning new skills and technologies.
The position offers an onsite schedule, with responsibilities performed at our office in Indianapolis, Indiana.
Responsibilities
Under the general supervision of the IT Manager of Business Relationships, an intern will gain exposure to the following:
Assist Support Technicians with triaging and resolving basic support requests.
Document common issues and solutions for the knowledge base.
Shadow Support Tech during hardware/software installations.
Participate in team meetings and contribute to process improvement ideas.
Support inventory management and equipment setup for new hires.
Perform other duties as assigned.
Qualifications
Pursuing a bachelor's degree.
Completed at least one year of coursework in IT-related subjects.
Basic understanding of computer hardware components (e.g., RAM, hard drives, peripherals).
Familiarity with Microsoft Windows operating systems (Windows 10/11).
Exposure to Microsoft 365 applications (Outlook, Word, Excel, Teams).
Basic troubleshooting skills (e.g., password resets, printer issues, software installation).
Awareness of cybersecurity fundamentals (e.g., phishing, password hygiene).
Strong verbal and written communication skills.
Customer service orientation and willingness to assist users with patience and professionalism.
Ability to follow instructions and standard operating procedures.
Eagerness to learn and adapt to new technologies and workflows.
Team collaboration and willingness to ask questions.
Preferred Qualifications
Experience with ticketing systems (e.g., ServiceNow, Jira).
Exposure to remote support tools (e.g., TeamViewer, Remote Desktop, SCCM).
Basic knowledge of networking concepts (IP addresses, Wi-Fi troubleshooting).
Familiarity with mobile device setup and support.
Valid Indiana Driver's License.
Job Posting Deadline: January 5, 2026
Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Auto-ApplyAV Production Support Technician
Technical support specialist job in Indianapolis, IN
How You'll Contribute: We are seeking a skilled and reliable AV Production Support Technician to provide technical support for internal corporate events, including town halls, executive meetings, webinars, and hybrid events. The ideal candidate will have hands-on experience with AV systems, live event production, and troubleshooting in a fast-paced corporate environment.
This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.
The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am - 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required.
What You'll Do:
Set up, operate, and break down AV equipment for live and hybrid events.
Provide technical support for video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex).
Operate cameras, switchers, microphones, projectors, and audio mixers.
Collaborate with internal stakeholders and external vendors to ensure seamless event execution.
Troubleshoot AV issues in real-time during events.
Maintain and inventory AV equipment.
Support pre-event testing and rehearsals.
Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
Act as the liaison between the on-site team and Diversified Service management.
Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting.
Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV equipment and related issues.
Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users.
Daily/weekly room sweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.
Biannual preventative maintenance of rooms at the designated client site.
Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems.
Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies. Manage the daily activities of configuration and operation of AV/multi-media systems.
Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions.
Provide assistance to users in accessing, using, and diagnosing AV/multi-media systems.
Track, update, and report on AV ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics.
Interface with client executive and "C" level personnel in a highly professional manner.
Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
Collaborate with local Service management concerning actions, including but not limited to end-user provided training.
Communicate effectively with clients to ensure that all technical issues are resolved promptly and satisfactorily.
Participate, as needed, in Client escalations/analysis requests.
Follow all safety procedures and always adhere to the customer's security and confidentiality policies.
Communicate effectively with the client and Diversified remote team to inform the ticket resolution progress.
Required to attend client team AV meetings regularly, and collaborate effectively with their internal AV engineering team
Ability to find creative in the moment solutions to break fix problems, so meetings can continue to operate while searching for a long term solution
What You'll Bring:
Education & Certifications:
HS Diploma/ GED
Required Skills/Qualifications:
5+ years of experience in AV production and enterprise level AV support
CTS certification from AVIXA and/or manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.)
Proficiency with AV hardware (e.g., PTZ cameras, audio mixers, video switchers).
Experience with video conferencing platforms and streaming tools.
Familiarity with corporate environments and executive-level support.
Excellent communication and customer service skills.
Experience with hybrid event platforms and webinar production.
Knowledge of AV over IP systems and digital signage.
Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
Experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
Competencies in Video Conferencing products (Cisco preference)
Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols)
Competencies in Crestron and Extron control systems (trouble shooting, basic communication concepts and protocols)
Basic wiring skills
Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices
Experience with major industry manufacturers including QSC, Crestron, Extron, Cisco, Microsoft, Biamp, Shure, and/or Poly
Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting
Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word)
Must present well as client facing and working with high level executives within high pressure meeting situations
Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients
If taking public transit, you will still be responsible for arriving at work at your designated start time. Ensure you have reliable backup transportation if necessary.
Must be able to stand, kneel and/or crouch for long periods of time
Must be able to work in high places, as well as small, cramped places
Must be able to work in hot humid places, as well as cold places
Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time
Must pass a background screen and drug test.