Technical support specialist jobs in Fort Wayne, IN

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly-either directly or by coordinating with other technicians-by triaging tickets, prioritising tasks, and maintaining strong communication between IT and users. Key Responsibilities: Technical Support: Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software. Troubleshoot and resolve issues related to Windows, mac OS, Office 365, networking, VPN, and other business-critical applications. Assist with system setups, hardware deployment, and software installations. Perform password resets, account unlocks, and basic user account administration. Maintain documentation of technical procedures and known issues. Dispatch & Coordination: Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability. Act as the central coordinator for all Desktop Support operations-ensuring efficient resource allocation. Follow up on open tickets to ensure resolution and customer satisfaction. Escalate complex or high-priority issues to senior engineers or other IT teams as needed. Track SLA compliance and keep stakeholders informed of ticket status and updates. Create shift handover reports and maintain accurate logs of ongoing issues. Requirements: Education & Experience: Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred. 1-2 years of hands-on experience in a desktop support or helpdesk environment. Experience with dispatching or coordinating IT support is a strong plus. Technical Skills: Proficiency in supporting Windows and Mac OS environments. Familiarity with Microsoft Active Directory, Exchange, and Office 365. Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk). Understanding of networking basics (TCP/IP, DNS, DHCP, VPN). Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (for process-oriented environments) Work Conditions: May include shift work, on-call rotation, or weekend support depending on business needs. Combination of desk-based and floor support (if on-site). What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to ********************************

QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences. Atrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at ****************** Job Summary The Technical Support Engineer delivers regional technical support to Q-SYS customers across North America. Key responsibilities include performing comprehensive diagnostics and troubleshooting for Q-SYS products, including audio, video, networking, and third-party control integrations. The role also involves managing escalated cases. The ideal candidate will have extensive experience with integrated and converged networked AV&C products in various ecosystems, along with a good understanding of live sound. Key Tasks & Responsibilities (Essential Functions) * Serve as the Voice of the Customer for Q-SYS North America, offering troubleshooting and diagnostic support for Q-SYS Audio, Video, Control, and Network features, technologies, and applications. Provide assistance via phone and email. * Deliver best-in-class call-handling and call response times to Q-SYS's key accounts, ensuring exceptional service delivery. * Ensure thorough resolution of all issues and maintain accurate records in Q-SYS's CRM system (Salesforce). * Provide regular project status updates to management and customers, effectively communicating progress and issue resolution as required. * Improve Q-SYS knowledge by developing Knowledgebase articles as well as training material as required. * Escalation/Crises management * Provide informal technical/functional direction to team members including training and mentoring new hires and frontline support teams as needed. * Lead Partner management support and other programs as required. Skills and Minimum Experience Required * Bachelor's or Diploma in a technical/engineering discipline, or equivalent experience. * 3 to 10 years' experience in Customer Support or Technical Support - preferably customer facing roles in the AV&C Integration industry with emphasis on installed AV&C systems. * Q-SYS Level I and Level II certified. * Q-SYS Controls 101, Control 201, Video 101 and Quantum certification are highly desirable * AV industry certifications in Dante, CTS, CTS-I, or CTS-D are highly desirable. * Deep understanding of computer technologies, audio video technologies, audio over IP networking and DSP technology, including Gain Structure, AEC, Dante, and Telephony. * Experience with Unified Communications systems and third-party control integration (Crestron, Extron, AMX, Microsoft Teams, Zoom, etc.) and SIP/VoIP telephony experience is a plus. * Experience with Salesforce Case Management, Knowledge Base and Atlassian collaborative tools, such as Confluence and Jira is a plus. * Excellent written, verbal, presentation, interpersonal, communication and phone skills. QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America. The range for this position is $55,300.00 to $99,500.00. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here. We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Please click here and here for more information. Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at **************, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. E-Verify Participation Poster e-verify.gov eeoc.gov Nearest Major Market: Fort Wayne Job Segment: Technical Support, Machinist, Technical Support Engineer, Telecom, Telecommunications, Technology, Manufacturing, Engineering

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali's solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments. Essential Functions: * Install, configure, and maintain Denali Solutions at customer locations * Collaborate with clients to understand their unique requirements and provide tailored solutions * Conduct on-site assessments to ensure compatibility and optimal performance of systems * Provide training to client's staff on the operation and maintenance of installed systems * Collaborate with the engineering team to enhance and customize solutions based on client feedback * Maintain accurate documentation of installations, configurations, and troubleshooting procedures * Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization Competencies: * Ensures Accountability * Tech Savvy * Communicates Effectively * Values Differences * Customer Focus * Resourcefulness * Drives Results * Plans and Prioritizes * Decision Quality * Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs. Required Education and Experience: * High School Diploma * 1-3 years of Experience Qualifications: * 1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications * Forklift certification or willingness to obtain * Strong ability to troubleshoot hardware and software problems * Travels to customer locations as necessary to provide service * Strong written and verbal communication skills * Attends regular ongoing education as scheduled by the employer or manufacturer of equipment AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali's solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments. Essential Functions: Install, configure, and maintain Denali Solutions at customer locations Collaborate with clients to understand their unique requirements and provide tailored solutions Conduct on-site assessments to ensure compatibility and optimal performance of systems Provide training to client's staff on the operation and maintenance of installed systems Collaborate with the engineering team to enhance and customize solutions based on client feedback Maintain accurate documentation of installations, configurations, and troubleshooting procedures Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization Competencies: Ensures Accountability Tech Savvy Communicates Effectively Values Differences Customer Focus Resourcefulness Drives Results Plans and Prioritizes Decision Quality Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs. Required Education and Experience: High School Diploma 1-3 years of Experience Qualifications: 1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications Forklift certification or willingness to obtain Strong ability to troubleshoot hardware and software problems Travels to customer locations as necessary to provide service Strong written and verbal communication skills Attends regular ongoing education as scheduled by the employer or manufacturer of equipment AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 8AM - 5PM :     Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world's largest brands. Some of our clients have included a Top-10 Global Restaurant Company, and a Top-15 U.S. Healthcare System. We specialize in many business process outsourcing efforts such as contact center work, IT as a Service, and debt collections. We are a fast-paced, quickly growing company with a coast-to-coast presence, looking to expand multi-fold over the next few years. We currently have over 500 employees in 35 states. We maintain a network of subcontractor relationships that we routinely work with in another 8 locations. POSITION SCOPE : Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business. DUTIES & RESPONSIBILITIES : Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Other duties as assigned. REQUIRED SKILLS/ABILITIES: Excellent verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Excellent interpersonal skills. Ability to explain technical information in understandable language to non-technical staff members. Flexibility to work a variety of shifts with minimal notice Available to work regular overtime Proficiency with Windows Operating system and Thin Client environments Excellent oral communication skills Detail-oriented to keep detailed notes on tickets Highly organized to keep Help desk tickets order Ability to diagnose and resolve basic computer technical issues Extremely motivated self-starter Strong desire to learn Ability to work as a Team member QUALIFICATION/EDUCATION AND EXPERIENCES: High School diploma or equivalent 2+ years of experience working in a help desk environment PHYSICAL REQUIREMENTS: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. This position must be located in our Defiance, OH office This position will be required to work 8AM - 5PM EST and possibly a rotating on call schedule. Mammoth Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Mammoth Tech is an Affirmative Action/ Equal Opportunity Employer.

Purpose Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low. The purpose of the Service Desk Technician 2 is to provide client-centered, efficient, and effective level 2 remote support to Corsica clients. As an intermediate-level technician, the Service Desk Technician 2 plays a key role in minimizing client downtime and disruptions to client technical environments by resolving more complex and non-standard technical issues. Responsibilities The responsibilities for this position include: Receive, classify, and triage incidents and simple requests. Troubleshoot and resolve incidents to return service to clients as quickly as possible. Implement low risk, well-understood changes that are requested by end users. Follow standard operating procedures as documented in the Knowledge Management System. Work with the team and escalate as needed with the assistance of management. Stay up to date on the latest technologies through ongoing education. Maintain and update system documentation and event records. Competencies and Qualities Qualified candidates must meet the following job requirements: Able to function effectively in a high-paced environment Able to understand the perspective of the client in all service interactions Makes effective use of time and complete tasks efficiently and on time Able to work with a team, communicate effectively, and have high attention to detail Meets client and corporate expectations for attendance, quality, and performance Must have intermediate experience with each of the following: System hardware, software, and operating systems Active Directory and Group Policy administration Must have basic experience with each of the following: Cloud solutions such as Office 365 and Google Apps Networking concepts such as TCP/IP, DNS, and DHCP Switches, firewalls, and advanced infrastructure Experience with each of the following is a plus but not required: Cloud-based data-centers such as Azure and AWS Server applications such as SQL Server and RDS Voice technologies and phone systems Education, Experience, and Certifications Required Must have at least a high school diploma or GED. A minimum of 4 years of professional ITSM experience is required. Must have at least 2 certifications from vendors such as Apple, CompTIA, or Microsoft. Preferred Associate degree or better is preferred. MSP experience is preferred. Supervisory Responsibility This position has no direct reports and is not expected to supervise the work of others. This position may be expected to self-manage time and priorities based on incoming tickets, following Corsica policies and procedures. Work Environment In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and maintaining systems and infrastructure. Travel Less than 1% travel is expected with this position. Physical Demands Candidate should be able to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require bending, lifting, and driving. Position Type/Expected Hours of Work This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Corsica provides 24x7x365 coverage, so shift times may vary depending on need. Expected shift will be communicated in advance. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SERVICE DESK TECHNICIAN II Purpose Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low. The purpose of the Service Desk Technician 2 is to provide client-centered, efficient, and effective level 2 remote support to Corsica clients. As an intermediate-level technician, the Service Desk Technician 2 plays a key role in minimizing client downtime and disruptions to client technical environments by resolving more complex and non-standard technical issues. Responsibilities The responsibilities for this position include: Receive, classify, and triage incidents and simple requests. Troubleshoot and resolve incidents to return service to clients as quickly as possible. Implement low risk, well-understood changes that are requested by end users. Follow standard operating procedures as documented in the Knowledge Management System. Work with the team and escalate as needed with the assistance of management. Stay up to date on the latest technologies through ongoing education. Maintain and update system documentation and event records. Competencies and Qualities Qualified candidates must meet the following job requirements: Able to function effectively in a high-paced environment Able to understand the perspective of the client in all service interactions Makes effective use of time and complete tasks efficiently and on time Able to work with a team, communicate effectively, and have high attention to detail Meets client and corporate expectations for attendance, quality, and performance Must have intermediate experience with each of the following: System hardware, software, and operating systems Active Directory and Group Policy administration Must have basic experience with each of the following: Cloud solutions such as Office 365 and Google Apps Networking concepts such as TCP/IP, DNS, and DHCP Switches, firewalls, and advanced infrastructure Experience with each of the following is a plus but not : Cloud-based data-centers such as Azure and AWS Server applications such as SQL Server and RDS Voice technologies and phone systems Education, Experience, and Certifications Required Must have at least a high school diploma or GED. A minimum of 4 years of professional ITSM experience is . Must have at least 2 certifications from vendors such as Apple, CompTIA, or Microsoft. Preferred Associate degree or better is preferred. MSP experience is preferred. Supervisory Responsibility This position has no direct reports and is not expected to supervise the work of others. This position may be expected to self-manage time and priorities based on incoming tickets, following Corsica policies and procedures. Work Environment In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and maintaining systems and infrastructure. Travel Less than 1% travel is expected with this position. Physical Demands Candidate should be able to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require bending, lifting, and driving. Position Type/Expected Hours of Work This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Corsica provides 24x7x365 coverage, so shift times may vary depending on need. Expected shift will be communicated in advance. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SERVICE DESK TECHNICIAN 1 Corsica Technologies is consistently recognized as one of the top managed IT and cybersecurity providers, helping organizations leverage technology as a competitive business advantage. Our integrated services protect companies and enable them to succeed. As our mission states, we are a key catalyst in protecting organizations, empowering their employees, and enabling their technology to gain a competitive business advantage so they can thrive. Our team is focused on hiring the right people, in the right jobs, to help us continue to grow and move forward in creating a new level of service in the IT industry. Do you have what it takes to join the team? With decades of combined experience in our space, our leadership team thrives on helping their clients solve their most complex IT challenges. Purpose Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low. The purpose of the Service Desk Technician 1 is to provide client-centered, efficient, and effective level 1 remote support to Corsica clients. The Service Desk Technician 1 helps minimize downtime and the impact of disruptions in client IT environments by providing rapid effective response to reported issues with an emphasis on issues reported via phone. Further, the Service Desk Technician 1 plays a critical role in building client trust by serving as a primary client interface in the reporting and resolution of client technical issues. Responsibilities The responsibilities for this position include: * Receive, classify, and triage incidents and simple requests. Emphasis on Inbound Call Handling. * Troubleshoot and resolve incidents to return service to clients as quickly as possible. * Implement low risk, well-understood changes that are requested by end-users. * Follow standard operating procedures as documented in the Knowledge Management System. * Work with the team and escalate as needed with the assistance of management. * Stay up to date on the latest technologies through ongoing education. * Maintain and update system documentation and event records. Competencies and Qualities Qualified candidates must meet the following job requirements: * Able to function effectively in a high-paced environment * Able to understand the perspective of the client in all service interactions * Makes effective use of time and complete tasks efficiently and on time * Able to work with a team, communicate effectively, and have high attention to detail * Meets client and corporate expectations for attendance, quality, and performance * Must have intermediate experience with each of the following: * System hardware, software, and operating systems * Active Directory and Group Policy administration * Must have basic experience with each of the following: * Cloud solutions such as Office 365 and Google Apps * Networking concepts such as TCP/IP, DNS, and DHCP * Experience with each of the following is a plus but not required: * Switches, firewalls, and advanced infrastructure * Cloud-based data-centers such as Azure and AWS * Server applications such as SQL Server and RDS * Voice technologies and phone systems Education, Experience, and Certifications Required * Must have at least a high school diploma or GED. * A minimum of 2 years of professional IT Service Management (ITSM) experience is required. * Must have at least 1 certification from vendors such as Apple, CompTIA, or Microsoft. Preferred * Associate degree or better is preferred. * MSP experience is preferred. Supervisory Responsibility This position has no direct reports and is not expected to supervise the work of others. This position may be expected to self-manage time and priorities based on incoming tickets, following Corsica policies and procedures. Work Environment In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and maintaining systems and infrastructure. Travel Less than 1% travel is expected with this position. Physical Demands Candidate should be able to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require bending, lifting, and driving. Position Type/Expected Hours This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Corsica provides 24x7x365 coverage, so shift times may vary depending on need. Expected shift will be communicated in advance. Other Duties Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. BOTTOM OF JOB DESCRIPTION Benefits: We are fully invested in the growth and well-being of our employees and offer the following benefits to our employees in all locations: * 401K * Medical, Dental, Vision * Health Savings Account * Life Insurance * Short and Long-Term Disability * PTO plus Paid Holidays * Training and development opportunities * Educational assistance * EAP services that include free counseling services for employee and family * Adoption assistance * Commuter benefits If you're up for the challenge and enjoy the satisfaction of knowing your work has made a difference in helping other companies leverage technology as a competitive business advantage, then we want to hear from you today! If you don't think you meet all the criteria above and are still interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join a great team of professionals. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Responsive recruiter IT Specialist We move freight. You move networks. Together, we make logistics look easy. Bring your IT skills and let's keep the wheels turning If you're a problem-solver who thrives in fast-paced environments and loves helping people stay productive, this is your chance to take ownership of the systems that power a half-billion-dollar logistics operation. You'll support our teams across the country, ensuring they have the tools, uptime, and technical reliability they need to deliver for our customers. At Circle Logistics, we're one of the fastest-growing 3PLs in the nation, built on No-Fail Service, Personalized Communication, and Innovative Solutions. Every truck we dispatch, every customer we support, and every win we celebrate relies on strong IT performance behind the scenes. If you're ready to make a direct impact, work with great people, and be part of a company that recognizes and rewards excellence, we'd love to meet you. What You'll Do Provide IT support to administrative and operations teams Assist with new hire setups: computers, phones, desk equipment Resolve software, hardware, and access issues Set up new user accounts, profiles, and passwords Install and perform minor repairs on hardware, software, and peripherals Order replacement hardware or new software Manage rollouts of new apps, tools, and updates Test and evaluate new technologies for adoption Monitor daily performance of systems and networks Support VOIP deployment and troubleshooting Assist with server/network stability and uptime Maintain office equipment and coordinate repairs Assist with office builds or relocations (furniture assembly, layouts, mounts) Complete special IT projects as assigned What You Need Experience 1-3 years in customer service, operations, data entry, call center, IT helpdesk, networking, or logistics Hands-on experience with PC support, VOIP, and networking setup/administration Experience with hand tools and basic power tools (strongly preferred) Skills Strong attention to detail and ability to follow tasks to completion Ability to multitask and prioritize effectively Excellent communication skills Strong teamwork and professional conduct Ability to work flexible hours (nights/weekends/holidays as needed) Education & Certifications Associate's or Bachelor's degree preferred CompTIA A+ preferred Technical Tools Above-average proficiency with Google Suite (Admin + Apps) Microsoft Office (VLOOKUP, pivot tables, reporting) preferred What We Offer Comprehensive health, dental, and vision coverage Professional growth within a rapidly expanding national logistics company A fast-paced, collaborative, and creative work environment where your ideas matter Ready to take your IT career to the next level? Apply today and join a team that values innovation, problem-solving, and growth. Click Apply Now to start your journey and one of our recruiters will reach out to you shortly! Physical Requirements The physical requirements listed below represent the general expectations for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to perform tasks that may require close vision, distance vision, peripheral vision, depth perception, and adjusting focus, with or without corrective lenses. Ability to move about the workspace, including periods of walking or other mobility as needed. Ability to remain seated for extended periods (generally up to 8 hours), as required by the role. Ability to reach, bend, stoop, push, and/or pull, and to lift or move items generally up to 35 pounds, and occasionally up to 40 pounds, as part of regular job duties. Work Environment The working conditions described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made as needed. Primarily an indoor office environment, with occasional participation in company activities or events that may occur outdoors. Work schedules may vary and could include evenings, weekends, holidays, or extended hours based on business needs. While most duties occur in a climate-controlled environment, occasional exposure to outdoor weather (heat, cold, etc.) may occur during support of company activities. Noise levels in the work environment typically range from moderate to loud. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

IT Level 1 Technician Pay Rate: $18.57 - 23.33 Department: Information Technology Key Responsibilities · Respond to and resolve technical support tickets and user requests in a timely and professional manner. · Provide in-person, phone, and remote desktop support across multiple office and group home locations. · Set up and configure desktops, laptops, thin clients, Chromebooks, and mobile devices. · Create, modify, and decommission user accounts in accordance with role-based access protocols. · Configure and support VPN access, Remote Desktop Services, and Microsoft 365 accounts. Every effort has been made to make your job description as complete as possible; however, at times there will be other duties you are required to perform. Easterseals Northern Indiana reserves the right to make changes to job · Implement security policies including MFA, password management, and role-based access. · Assist in patch management, antivirus updates, and software rollouts using centralized management tools. · Perform regular equipment maintenance, hardware upgrades, and installations. · Support the deployment of new systems including printers, network equipment, and telephony devices. · Maintain accurate records of IT assets, service requests, and configuration changes. · Ensure IT support activities align with HIPAA, CARF accreditation requirements, and internal security policies. · Assist with compliance audits and documentation of procedures and incident responses. · Monitor device performance and coordinate with senior IT staff on server, storage, and networking needs. · Provide on-site support for physical security systems including cameras and badge access points. · Escalate complex issues involving servers, backups, or network infrastructure to senior team members. · Provide basic training to staff on software tools, cybersecurity awareness, and proper device use. · Communicate IT updates and scheduled maintenance to staff as needed. --- Qualifications · Associate's degree in Information Technology or related field (Bachelor's preferred) or applicable prior experience. · 1-3 years of hands-on IT support experience in a multi-site environment · Experience with Microsoft 365, Windows OS, Active Directory, and remote access tools · Familiarity with virtual environments (VMware), cloud storage (OneDrive/SharePoint), and mobile device management a plus · Strong problem-solving and troubleshooting skills · Excellent communication and interpersonal skills · Ability to manage multiple priorities and meet deadlines · High attention to detail and commitment to security best practices · CompTIA A+, Network+, or Security+ · Microsoft Certified: Modern Desktop Administrator Associate · VMware or other virtualization-related certifications · Ability to pass criminal/registry background checks and other required screenings · Possession of valid driver's license, safe driving record, and proof of auto insurance. --- Work Environment/Conditions The position involves occasional travel to other ENI facilities and group homes as needed. It may also require lifting and moving IT equipment weighing up to 50 pounds. Additionally, the role includes on-call availability during evenings and weekends on a rotating schedule to address critical issues. Benefits: Medical, Dental, and Vision Insurance Company-paid Life Insurance and Long-Term Disability Voluntary Life Insurance Employee Assistance Program (EAP) Retirement Plan Vacation, Sick and Personal Time Employee referral bonus Holiday pay Flexible scheduling Paid training and continued education opportunities Advancement opportunities Tuition Assistance Additional Info: Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant. All Cardinal Services locations are tobacco-free.

2026 Summer Internship Reports To: Functional Manager Non-Exempt Term: June 1, 2026 - August 14, 2026 Pay: $19/hr Individual Contributor Explore: Rotational tasks across departments to introduce you to the corporate environment. Develop: Assignments within a specific department to develop your functional skills. Engage: Real-world projects and tasks aligned with your business area's goals and where you have the possibility for employment upon completion of the intern program. Knowledge Requirements Ability to assist and support team members both within and outside of the assigned Resource Center, demonstrating flexibility and teamwork. Capable of asking critical "what if" questions to challenge assumptions and stimulate problem-solving in peer-to-peer interactions. Strong communication skills to collaborate effectively across all Resource Centers, ensuring timely and efficient responses to both team member and member needs. Ability to work collaboratively with others to maintain alignment. Demonstrates a customer-first mentality by delivering exceptional service in a timely manner. Skilled in identifying process efficiencies and opportunities for improvement using technology and workflow changes. Ability to represent 3Rivers professionally while maintaining the highest standards of member service. Understanding of the position's direct impact on organizational measures, including member satisfaction, employee engagement, and compliance with policies, laws, and regulations. Ability to uphold a commitment to service excellence while maintaining adherence to regulatory standards. Flexible and adaptable especially in fast-paced and high-pressure environments. Strong problem-solving skills to seek out better solutions instead of relying on the status quo. Quick to adapt to changes in technology, processes, and organizational models, while maintaining efficiency and effectiveness. Education & Experience Junior or Senior in College Required Work Environment & Physical Effort Required Normal Core Values Commitment - Be all in. Consistency - Be all in EVERY DAY. Innovation - Think (UYH) and ASK WHY. Integrity - Do the RIGHT thing, not the easy or quick thing. Quality - Do an OUTSTANDING job, don't run out of GAS. Trust - Hold trust and be trustworthy. Value - Make members lives better, easier, safer; help them fulfill dreams; help them to do what they don't know how to or think isn't possible even if it's not here (see integrity above); make them wiser; help them build wealth (beyond saving $$)

Job DescriptionSalary: $25.00-32.00/HR cb20 is the Capital Regions solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the worlds leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business. Position is 3-days per week to start. May move to Full-time in the next few months. The Specialist I - IT End User Computing provides the needed technical support to enable users to perform their business activities at multiple locations. Ensure IT issues are escalated to the appropriate support team with urgency. Self-driven to solution and project manage new technologies to support business needs while working with site leadership and key business personnel, IT SMEs, and technology partners. Helps to develop an overall site technology strategy while aligning with global IT towers. Have a continuous improvement mindset with a sense of ownership for all site related IT initiatives and support. Key Tasks, Deliverables & Objectives: Prioritize and facilitate support issues as needed. (Included but not limited to Break-Fixes, Site Projects, IT initiatives and Compliance activities). Additionally, this person provides administrative functions in coordinating site activities. Acts as a site advocate to facilitate the resolution of issues, large or small with a sense of urgency. Owns larger issues while working with other support teams until resolution. Develops key relationships with IT SMEs, leadership, user base, and monitors user experience. Provides C-Level support for incidents and requests. Drive the adoption of new technologies to support business needs. Be a key thought leader for IT strategies and solutions. Create relationships with key partners to help drive solutions. Assists in or manages planning and executing for IT optimization projects in his or her region incl. coordination with local parties to inform of new technologies. Responsible for promoting, enforcing, and sometimes creating IT policies, processes & standards. High professional ethics and respect administrative policies and committed to deliver IT world class services. Have a mindset to always keep learning new technologies and stay current. Travel: 10 15% Minimum Qualifications: Working experience in WAN, LAN topology and support Working experience in Microsoft products Ability to physically rack, stack IT equipment across multiple locations around the sites and able to walk long distances based on site location requirements. In possession of a drivers license (preferably having own car) English (spoken and written) skills are required. Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred. Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews. 3-10 years of proven experience in IT customer support and business partnership Preferred Qualifications Bachelor's degree in computer science or related field or commensurate experience. IT Support Certifications (Microsoft, A+, etc.)

The IT Services Intern is familiar with and performs a variety of daily PC and printer installation and support tasks within the Information Services Department. Provides staffing backup for the Service Desk completing basic functions. Provides assistance to and works closely with PC Technicians II, Senior PC Technicians, Systems Administrator, and System Analysts as needed. Position Qualifications Minimum Education: High School Diploma. Preferred Experience: Working knowledge of mathematics, statistics, mini and personal computers. Completion of basic Windows and Office classes or equivalent desired. Experience with using, training, and troubleshooting Microsoft products (Office 2007, 2010,2013,2016, Office365, Windows 7 and Windows 10). Operations experience, with a strong preference for MEDITECH products desired. Certifications Preferred: Prefer a valid driver's license with a demonstrated good driving record, but not required to be considered for employment. Competencies: Effectively applies technical knowledge to solve a range of problems Develops solutions to problems that cannot be solved using existing methods or approaches Is sought out to provide advice or solutions in his/her area of expertise Keeps informed about current developments in his/her area of expertise Strong communication skills

The IT User Support Intern will be part of the Information Technology User Support team and will have a hands-on frontline experience with all things IT. The primary function will be to assist with client machine setups and user profile configurations, upgrades, etc., under the direct supervision of the IT User Support Manager. Projects and duties will be tailored to the skills and interests of the intern but may also include: Responsibilities: Follow documented operating procedures and customer service guidelines for Help Desk support. Receive, process, and respond to Help Desk tickets received from the ticketing system. Effectively troubleshoot and solve desktop hardware and software issues. Provide support and troubleshooting for Everence employees' requests while establishing issue priorities and expediting resolutions. Provide support for Microsoft Office products, Windows environments, and various other software needs as assigned. Assist Help Desk with asset management. Eliminate and/or recycle outdated equipment and software. Qualifications: Currently pursuing a bachelor's degree in computer/information technology or other relevant focus Highly relational with exceptional customer service, including being courteous and respectful; ability to work with different types of personalities Highly organized, disciplined in time management, and possess a sense of urgency Ability to identify and solve problems effectively Interest in IT aspects and ability to pick up technical concepts quickly Ability to lift up to 20 pounds and move equipment Hours : Part-Time during the Spring and Full-Time during the Summer Location : Goshen, IN Please attach a cover letter in the process of applying for this position.

For more than 160 years, Ingersoll Rand has led with technology while operating with the energy of a startup. Our teams build mission-critical flow creation and life science solutions-from compressors to precise handling of liquids, gases, and power-that raise industrial productivity, efficiency, and sustainability. Supported by 80+ brands and serving life sciences, food & beverage, clean energy, industrial manufacturing, infrastructure, and more, we move fast with an ownership mindset. Learn more at ************* A day in the life Your morning begins in Bryan, OH, reviewing overnight global inquiries. One customer needs help selecting an industrial diaphragm pump for a corrosive application; another is seeking guidance to commission a bank of pneumatic cylinders tied to an electronic controller. By mid-morning, you're on a cross-functional huddle with Engineering and Product Management to flag a serviceability insight for a new electric pump design. After lunch, you publish a knowledge base article, proofread updates to a product catalog, and host a remote training session for a channel partner. Before the day wraps, you approve a service decision and initiate a Quality Management System (QMS) case to coordinate a field repair and potential replacement. What you'll take on Deliver hands-on technical support worldwide across product lines: industrial diaphragm and piston pumps, electric pumps, pneumatic valves and cylinders, pneumatic logic, and air preparation equipment (filters, regulators, lubricators). Troubleshoot, size/select, identify parts, interpret specifications, guide installation, provide maintenance instructions, and resolve complex product issues. Own field-level problem resolution: coordinate repair or replacement and submit escalations via the Quality Management System when needed. Partner with Marketing, Product Management, and Sales-review and proof catalogs and technical literature to ensure accuracy and clarity. Represent Technical Support on new product development teams, advocating for serviceability, quality, and reliability. Conduct demos, assist with setup/installation, and deliver training for distributors, end users, and internal teams. Create product training content and author knowledge base articles that scale expertise. Make service-related decisions on behalf of Ingersoll Rand. Diagnose electronic controllers and interfaces used with pneumatic diaphragm and electric pumps. Advise on safety practices for electrical/electronic and pneumatic equipment. Support customers during startup and commissioning. What you bring Bachelor's degree in a Technical or Mechanical Engineering field (or equivalent experience). 5+ years in technical customer service or application engineering. Core strengths Customer focus: Anticipate needs and deliver excellent service through every interaction. Communication & stakeholder engagement: Translate complex product information clearly across verbal, written, email, and chat channels. Troubleshooting: Collaborate to pinpoint root causes and drive timely fixes. Technical/mechanical acumen: Comfort with complex pneumatic and electromechanical systems-diagnosing issues remotely or onsite. Preferred qualifications Working knowledge of pneumatic and electrical/electronic components and their applications. Ability to read technical drawings, wiring diagrams, and procedural instructions. Ingersoll Rand service certifications (Piston Pump, Diaphragm Pump, Fluid Power). Familiarity with PLCs, IoT, and SCADA systems. Spanish/English bilingual skills. Work arrangement & travel Based at our corporate offices in Bryan, OH, with approximately 35% travel. Compensation The pay range for this role is $54,000 - $81,000, depending on factors such as skills, experience, training, certifications/licensure, and geographic location. Benefits that back you We practice a culture of ownership-toward our business, communities, environment, and personal well-being. You'll have access to medical and prescription coverage, dental and vision plans, wellness programs, life insurance, a robust 401(k), paid time off, and an employee stock grant, among other benefits-so you can be at your best in and out of work. Equal Opportunity Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Our broader impact Ingersoll Rand Inc. (NYSE: IR) is fueled by entrepreneurial spirit and an ownership mindset. Customers rely on our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands-delivering in the harshest, most complex conditions. Our employees create customers for life through expertise, productivity, and efficiency. Explore more at *************

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali's solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments. Essential Functions: Install, configure, and maintain Denali Solutions at customer locations Collaborate with clients to understand their unique requirements and provide tailored solutions Conduct on-site assessments to ensure compatibility and optimal performance of systems Provide training to client's staff on the operation and maintenance of installed systems Collaborate with the engineering team to enhance and customize solutions based on client feedback Maintain accurate documentation of installations, configurations, and troubleshooting procedures Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization Competencies: Ensures Accountability Tech Savvy Communicates Effectively Values Differences Customer Focus Resourcefulness Drives Results Plans and Prioritizes Decision Quality Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs. Required Education and Experience: High School Diploma 1-3 years of Experience Qualifications: 1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications Forklift certification or willingness to obtain Strong ability to troubleshoot hardware and software problems Travels to customer locations as necessary to provide service Strong written and verbal communication skills Attends regular ongoing education as scheduled by the employer or manufacturer of equipment AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.