Help Desk Technician
Technical support specialist job in Round Rock, TX
Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Help Desk Technician to join our growing Managed Service Provider (MSP) team. As a Level 2 Help Desk Technician, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas.
We'll Provide:
Pay range of $28-$38 per hour
Paid time off and paid sick time
Support/mentorship and a small team work environment
Opportunities for continued growth and learning
What You'll Do:
Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations
Troubleshoot and resolve problems related to hardware, software, networks, and security
Install, configure, and maintain various IT systems and applications
Respond to tickets in accordance with SLA guidelines and document all support activities
Assist with onsite and remote support for clients as needed
Contribute to the development of knowledge base articles and technical documentation
Participate in projects and new technology implementations
Skills You'll Need:
Valid license and reliable transportation to travel to client sites
Minimum 2 years IT industry experience in SMB environments - MSP experience preferred
Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration
Familiarity with networking concepts, firewalls, and VLANs
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.)
Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder
Nice to Have:
Experience with virtualization technologies (VMware, Hyper-V)
Experience with Microsoft Remote Desktop environments
Experience with ticketing systems (e.g., Autotask)
Knowledge of cybersecurity best practices
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here:
********************************************************************
Audio/Visual On-Site Support Technician
Technical support specialist job in Austin, TX
A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a Audio/Visual/Multimedia Support Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate would have Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry.
Our corporation is looking for an individual who possesses a full understanding of all areas of the A/V field including but not limited to:
Ability to operate AV in a control room environment, and conference floor support for live Audio/Video support and capable of a skilled technical user level with AV equipment such as:
Crestron Control Systems
Switching / Routing technology
Video codecs
Audio hybrids
Digital Audio mixing console
Handheld Microphone and Lav Mics
Video Switching
Audio/Video Support scheduling
Help support communications with internal teams coordinating and administrating AV related event support tasks
Onsite Skills/Qualifications:
Experience working with audiovisual technologies including Video Conferencing (Cisco Codec), Cable Television (Verizon FiOS), Crestron Fusion, Toolbox, Video Walls; and will coordinate with service providers (Verizon, Crestron etc.) as needed to effectively troubleshoot issues
Able to read and understand audiovisual signal flows diagram/wiring details and maintain all signal flow diagrams, cut sheets, and conference room Crestron coding files
Strong troubleshooting skills
Client-focused with the ability to work independently with little supervision and be and be an excellent communicator both verbally and in writing both from a technical perspective as well as with non-technical end users at all levels
Minimum of 3-4 years of industry experience in the service of audio, video, audiovisual and presentation systems
Provide, on request, pre-meeting setup of the audiovisual systems to ensure the systems are operational before the start of a meeting.
Provide on-going operational training and assistance
Oversee and advise on the proper implementation of consumable and spare parts
Perform minor maintenance checkups and repairs plus conduct proactive
Preventative Maintenance checks on all conference rooms using checklist spreadsheet provided by Client.
Troubleshoot and coordinate removal/reinstallation of audiovisual equipment in need of shop repair
Assist in the coordination and setup of audiovisual equipment for special events Including the addition of display content and video wall support
Provide end to end troubleshooting support and resolution of audiovisual related issues
Maintain issues log for each system to provide trend analysis information
Communicate internally with Client on all AV issues; specifically issues with long lead time resolution
Responsible for following all Client's established policies
Support and maintain Crestron, Asset Management, Crestron Room Scheduler panels, integration with Client Outlook system, and daily room
Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.
Join Our Diverse and Inclusive Team!
At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique.
Our Commitment to Diversity and Inclusion:
Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements.
Why Work With Us?
Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued.
Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success.
Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas.
Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.
Help Desk Technician
Technical support specialist job in Austin, TX
Our public sector client in Austin, TX is seeking a Help Desk Technician to join their technical support team for a 6-month contract, with a strong likelihood of conversion to full-time employment. This is an onsite position supporting day-to-day IT operations for internal staff.
In this role, you will provide front-line technical support by responding to inbound calls, service tickets, and emails in a timely, professional manner. You will troubleshoot and resolve issues related to hardware, software, user accounts, and network connectivity. Responsibilities include password resets, printer configuration, break/fix support, onboarding setup, updating website content, supporting conference room A/V, and resolving more complex issues using documented procedures.
This position requires strong communication, attention to detail, and a customer-first mindset. SEO keywords included:
Help Desk Technician, IT Support, Desktop Support, Technical Support Specialist, Service Desk, Active Directory, Microsoft Azure, Windows 10 Support, Public Sector IT Jobs, Austin IT Jobs
.
Required Skills/Education
Proven experience delivering superior customer service across multiple channels (phone, email, in-person, or chat).
2 years of experience supporting end users with varying levels of technical proficiency.
2 years of experience supporting computers, software, and systems including Microsoft Office Suite, Windows 10, and Adobe products.
2 years of experience troubleshooting information systems and resolving technical issues.
1 year of hands-on experience using Active Directory for account and access management.
1 year of experience working with cloud technologies such as Microsoft Azure.
CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.
Preferred Experience
1 year of demonstrated initiative and desire for long-term career growth within an organization.
Strong interest in advancing into more complex IT roles within a structured career path.
About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm-we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
Desktop Support Specialist
Technical support specialist job in Austin, TX
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 2-4 years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Information Technology Specialist
Technical support specialist job in Round Rock, TX
About the Role:
Seeking a Camera Lab Test Engineer to join HP's team focused on developing cutting-edge video conferencing devices and camera systems. This entry-level position is ideal for a recent graduate eager to learn and grow in a fast-paced environment.
Responsibilities:
Perform objective testing in camera labs for new product development, including webcams and video conferencing devices.
Execute test plans for software updates, image quality, and audio-visual performance.
Assist in validating AI/ML features such as facial recognition, background blurring, and audio enhancements.
Document test results and collaborate with engineering teams to troubleshoot and resolve issues.
Support quality assurance processes and inline testing tools during development cycles.
What You'll Learn:
Hands-on experience with Microsoft-certified camera labs and advanced testing methodologies.
Exposure to video collaboration technologies, imaging pipelines, and ISP tuning.
Training in quality assessments (IQC/OQC) and RFQ processes.
Qualifications:
Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related field.
Strong interest in camera systems, video conferencing technology, and software testing.
Basic understanding of hardware/software integration is a plus.
Excellent attention to detail and willingness to learn.
Ideal Candidate:
Curious, proactive, and eager to work in a collaborative environment.
Comfortable working in labs and learning new tools and processes.
Information Technology Security Specialist
Technical support specialist job in Austin, TX
Monitor , triage and investigate security alerts from SIEM, EDR and threat intel sources
Co-ordinate incident calls, manage stakeholders, and provide real-time updates
Conduct post-incident RCA and generate executive incident reports
Demonstrate strong knowledge in IT controls, risk assessments, and assessment of security measures
Identify opportunities to continuously innovate and improve the program and value delivered to organization
Ensure successful completion of the annual supplier cyber security assessments
Independently and proactively plans and performs assigned audit engagements related to security, confidentiality, integrity, information protection and availability of data
Conduct cyber security assessments & evaluate in alignment to the supplier security control framework
Ensure effectiveness of approved controls and drive risk remediations or changes from previous audit for existing certified suppliers
Inform and advise business leaders on supplier's information security risks
Provide subject matter expertise in third-party risk management.
Proactively research and work in enhancing improvements to our existing process related to documentation and security assessments.
Automate security assessment processes & tools to review the security controls for cloud-based applications
Ability to multi-task and manage multiple global projects at the same time.
Ability to work collaboratively across diverse team in a matrix type organization
Technical / Deskside Support IV
Technical support specialist job in Austin, TX
Immediate need for a talented Technical / Deskside Support IV. This is a 12+ month contract opportunity with long-term potential and is located in Austin, TX(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 25-94498
Pay Range: $25 - $26 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities: -
Client Services Department
They provide end user support internationally and in the US
Anything from end user tickets entered in the system via calls unresolved by helpdesk support team, ticketing system or walk up technology
Basic laptop, desktop support, devices iPhones, tablets, printers, also support Office 365, SharePoint one drive and other 3rd party like WebEx that is approved
Could work about 100-200 tickets a day split among 40 individuals
Key Requirements and Technology Experience:
Must have skills: - Technical/Deskside Support, Dell, Intune/Jamf, Windows 11/12
Windows 10 Windows 11 knowledge
Client shop so needs to be familiar with Client laptops
Site is a heavy Client usage community, needs to be proficient with Client OS system and Apple Devices
InTune and Jant used - must be proficient with navigating those applications
Azure - ability to navigate and understand logs
Basic network troubleshooting skills
Utilize MS Team rooms - helping with AudioVisual issue
Basic networking skills needed
Our client is a leading Telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Autism Support Professional (Entry-Level)
Technical support specialist job in Hutto, TX
Make a difference in a child's life every single day. We have immediate openings to support families in need.We're actively hiring kind, enthusiastic individuals who can start right away-or within 4 weeks of accepting an offer. If you're ready to jump in and make a positive impact, we'd love to meet you!
We take every application seriously and value your time.Our hiring process is fast and thoughtful-we aim to respond within 24 hours of receiving your application. Interviews and offers typically move quickly, and you may even receive a job offer the same day as your interview.
Why Join Us?
At Action Behavior Centers, we're driven by our core values-learning, caring, fun, team, and excellence. We foster a diverse, inclusive, and collaborative environment where creativity thrives, and both personal and professional growth are encouraged.
We believe in the potential of every individual we serve, from helping children reach life-changing milestones to supporting our team's success. In our 1:1 ABA setting, you'll work hands-on with children (18 months to 8 years) using ethical, evidence-based ABA techniques in a supportive, center-based environment. With top-tier supervision, ongoing training, and a passionate team by your side, you'll make a real impact every day!
What you'll be doing as a Behavior TherapistApply the principles of one-on-one ABA therapy to help children with Autism reach their full potential by reading treatment plan and program descriptions, implementing treatment in line with written description, collecting data, writing insurance notes, and implementing feedback provided by the supervisor during observation sessions.
Support the development of children in early childhood (ages 18 months to 8 years old) through engaging and fun therapeutic activities.
Collaborate with a team of individuals to optimize treatment, safety, and a fun working experience throughout the center.
Engage with children through play, movement, and imitation. For some kids this includes running, dancing, and singing silly songs. For others, this might look like reading a book, watching a video, or playing with cars. Keeping up with the energy and enthusiasm of the kiddos, actively engaging in play, and fostering a joyful atmosphere.
Effectively and positively communicate with stakeholders (e.g., peers, families, supervisors) to coordinate activities, celebrate successes, and advocate for personal needs.
Job RequirementsLift and move with children in a fast paced environment, which includes the ability to lift up to 30 lbs, bend over to pick items up off the ground, squat, quickly move around on the floor, and run to effectively stay engaged with young children, keep a tidy work environment, and maintain safety.
Maintain an environment conducive to therapy ensuring the play spaces are tidy, organized, and conducive to a stimulating and enjoyable experience for the children.
Multitask to balance multiple actions, decisions, or conversations in the moment while assessing prioritization and safety for all parties.
Support teams by working cohesively as a center, neighborhood, and region. This may include travel to nearby centers to support, when assigned.
Reliable transportation and valid driver's license required.
Must be at least 18 years of age and have a Highschool diploma or GED equivalent.
Complete the RBT certification process within 20 days of employment by passing a 40-hour training curriculum, hands on competency assessment, registering for an exam, and passing the board's exam.
What Our Team Says
We work directly within the Austin community to make a meaningful difference in the lives of children and their families.“It's a fun environment where a lot of serious work is being done and I work with such a great group of people - it is a team!” Glassdoor Review - Behavior Therapist, Austin, TX The ABC AdvantageGuaranteed Full-Time Hours: Even if patients cancel.
Promotions & Raises: Every 6 months with transparent feedback and goal setting.
Yearly Tenure Bonus: For eligible Behavior Technicians and RBTs.
Small Caseloads for BCBAs: Focused, individualized care for each child and increased oversight by supervisors.
Fully Paid Training: We cover your Registered Behavior Technician certification process.
No-Cost Supervision: No pay deductions for supervision hours.
No Contractual Obligation: Stay because you love it, not because you're required to.
Generous Benefits & Perks:
10 holidays,10 paid time off days and 2 flex days.
Health benefits covered at 90%.
Free lunch every Friday.
Complimentary subscription to DoorDash DashPass & Calm apps.
Student loan repayment contributions.
Annual celebrations, Teammate Appreciation Week, and team events.
Pay Ranges Based on Experience & Education:
Associates/High School: $16.00 - $24.00
Bachelors: $20.00 - $25.50
Masters: $22.00 - $27.00For entry level candidates, your first raise is earned upon certification as RBT, typically within 21 days.Experience in these fields is a plus! Childcare (nanny, babysitter, preschool teacher, tutor, etc.)
Mental health professionals and advocates (QMHP, behavioral health technicians)
Camp counselors, volunteers, or Sunday school teachers
Degrees in teaching, special education, sociology, psychology, or related fields (any degree preferred)
Experience as paraprofessionals, direct support, or life skills assistants
Passion for working with children with Autism Spectrum Disorder
Eagerness to join a caring, team-oriented culture
See what others have said when they made the decision to grow with us on Glassdoor & LinkedInWe are a Responsive Employer - we will be in touch with you within 24 hours of applying! Please do not reach out to centers directly about your application status as they are very busy serving clients and families!© Copyright 2025
Linux Technical Support Engineer
Technical support specialist job in Austin, TX
Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX.
Job Title: Technical Support Engineer - Contractor
Pay Rate: $34/hr (W-2)
Initial Duration: 12 months
Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday
Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability.
The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution.
As a Technical Support Engineer, you'll:
- Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues.
- Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed.
- Maintain NixOS systems, verify version integrity, and complete post-update health checks.
- Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux).
- Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts.
- Support hardware-level troubleshooting by identifying faulty components and validating replacements.
- Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings.
Daily Tasks:
- Diagnostics on onboard systems via SSH
- Connect to robots over ssh, usage of internal pipeline utilities for check up and debug
- Working with dashboards, analyzing log files, identifying anomalies
- Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health
Required Skills:
- Strong Linux CLI skills and comfort working on production hosts via SSH
- Proven ability to interpret system/service logs and reason from symptoms to root causes
- Practical knowledge of systemd/journalctl and basic networking tools
- Familiarity with NixOS concepts and workflows (or readiness to learn quickly)
- Clear written communication (incident notes, escalation summaries)
IT Support Specialist
Technical support specialist job in Pflugerville, TX
Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.
Why Rosendin?
Committed. Innovative. Engaged.
If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!
YOUR NEXT OPPORTUNITY:
The IT Support Specialist is responsible for IT support for the Regional Office including but not limited to jobsites in several locations.
WHAT YOU'LL DO:
Responsible for the day-to-day desktop/laptop, cellular, telephone and local network support of assigned offices and jobsites.
Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
Utilize our trouble-ticketing system to document your work and facilitate communication with our clients.
Work with all levels of end users including high-level users, difficult users, non-technical users, demanding users.
Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures.
Responsible for providing project management for new jobsite setups, to include assessing jobsite IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the jobsite.
The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position's role within the business unit.
WHAT YOU'LL NEED TO BE SUCCESSFUL:
Team player with effective communication & customer service skills with the ability to stay on task when working independently
Organize and manage multiple tasks in a fast-paced environment
Working knowledge and practical experience of the following technologies: networking, Active Directory, Storage Area Network, virtual machines, and Disaster Recovery procedures and policies
Conversant in Microsoft operating systems and productivity tools
Experience with Cisco network equipment is a plus
Demonstrated success taking direction and working independently
Customer relations skills, superior written, oral, and interpersonal communication skills. Must be exceptionally detailed oriented
Perform in a dynamic and fast-paced team environment
Demonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests
Demonstrated ability to use discretion and sensitivity when handling confidential information.
Self-starter, proactive, and able to interface with end users and prioritize issues, and manage user expectations
Extensive experience in multi-org environment
Engineering and Construction Related Industry Knowledge desired
System Administration and support experience would be desired
Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred
Prioritize and manage multiple tasks, changing priorities as necessary
Work under pressure and adapt to changing requirements with a positive attitude
Oral and written communication skills as required for the position
Self-motivated, proactive and an effective team player
Interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others
WHAT YOU BRING TO US:
Associate degree in Information Technology, Computer/Information Science, or related discipline
Minimum 3 years' practical IT experience required
Can be a combination of education, training, and relevant experience
TRAVEL:
Up to 20%
WORKING CONDITIONS:
General work environment - sitting for extended periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions, such as fluorescent lighting and air conditioning.
Noise level is typically low to medium; it can be loud on a job site.
Occasional lifting of up to 30 lbs.
We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.
YOU Matter - Our Benefits
ESOP - Employee Stock Ownership
401k
Annual bonus program based upon performance, profitability, and achievement
17 PTO days per year plus 10 paid holidays
Medical, Dental, Vision Insurance
Term Life, AD&D Insurance, and Voluntary Life Insurance
Disability Income Protection Insurance
Pre-tax Flexible Spending Plans (Health and Dependent Care)
Charitable Giving Match with our Rosendin Foundation
Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career.
Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Auto-ApplyTier 1, IT Help Desk Support
Technical support specialist job in Austin, TX
We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.
Centre Company Benefits:
Hybrid Work Options, Paid Time Off, and Paid Holidays
Medical, Dental, Vision, and 401(k) with employer match contributions
Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally
Position Summary
The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned.
Essential Duties and Responsibilities
Problem management and escalation of issues in a timely manner
Prioritization of tasks and meeting of deadlines, excellent time management skills
Excellent troubleshooting and assessment skills
Excellent written/verbal communication skills
Must be a team player with outstanding customer service skills
Entry of time sheets, expense reports and documentation on or before deadline
Keep up-to-date on market trends, theory and new ways of doing things; embrace change
Assist with change-management activities
Prepare and deliver complete and concise documentation for all projects
Present progress reports to immediate supervisor and or Project Manager (if so assigned)
Help turn business problems into technical solutions
Manage deployment of equipment in compliance with established technology policies.
Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.
Education/Experience/Certifications
2+ years experience in IT related study or field.
Must possess basic knowledge and experience with:
Windows 7/8/10
Microsoft Office suite
Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
Understanding of basic network concepts
Understanding of application, desktop, and server virtualization
Understanding of Desktop Deployment / Imaging
Bachelor's Degree a plus
Desired Experience/Certifications
Certifications
CompTIA A+ Certification a plus
MDAA, MCSA
Windows Server 2008/ 2012/ 2016
Microsoft Office 365 Admin portal
Understanding of File Permissions (NTFS & Sharing)
High School Degree required
Associate's Degree or higher preferred
Work Environment and Physical Demands
Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
The noise level in the work environment is moderate.
Frequent local travel required
Auto-ApplyTechnical Support Analyst (Tier 2)
Technical support specialist job in Austin, TX
Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments.
Essential Duties and Responsibilities
Microsoft Azure and Office 365 Administration
Provide remote technical support to customers calling for various technical issues.
Provide on-site technical support to customers as needed.
Must have flexible after-hours availability for implementation and deployment tasks.
Track time and provide troubleshooting notes as you work.
Requirements
Desired Technical Knowledge
Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge.
Windows Server and Desktop OS (all versions)
Familiarity with public cloud technologies (Microsoft Azure and 365 is a must)
Familiarity with MacOS and Linux operating systems.
Common Desktop Applications (Office, etc.)
Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery )
Virtualization Technologies (VMware vSphere and Hyper-V)
Familiarity with VOIP solutions, such as Ring Central
Other desirable skills
Basic Scripting knowledge (PowerShell, Bash, Python)
Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell)
Familiarity administering Remote Desktop Services
Additional Requirements
Must live in the Austin, TX metro or surrounding area.
Participate in after hours support rotation.
Must pass background screening.
Must be able to lift 20 lbs.
Ability to work in a team and communicate effectively.
Responsible for entering billable time and notes into ticketing system in real time.
Certifications: Preference is given to well certified individuals.
Experience: 2+ years experience in a help desk or network support position.
Education: Degrees are valued but not required. We prefer experience and certifications.
Benefits
75% to 100% work-from-home options if based in Austin, TX
Flexible Paid Time Off
Medical/Dental/Vision Insurance available
Life and AD&D Insurance
Disability Insurance
GCS is an equal opportunity employer. GCS is a certified small business.
Auto-ApplyTechnical Support Team Lead
Technical support specialist job in Austin, TX
Job DescriptionDescription:
Who We Are
Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.
We're a growing company looking for motivated professionals to join our team!
About the Role
The Technical Support Team Lead is a key queue and resource administrator in our Support organization. We believe in best-ever experiences from the inside out - so this means we're looking for an approachable, friendly candidate who will love their co-workers as much as we love them.
This position will work closely with Support Engineers at all levels, focusing on overall queue and team health within the organization through impactful metrics, processes, training, and cross-functional project involvement. As needed, the Technical Support Team Lead will work with the Support Management team to identify technical needs, resources, training & education, and make recommendations to help Scale Computing innovate our products. The Team Lead is focused on the day-to-day operations of the queue, team, and resource management.
Great candidates will look like this:
Enjoy troubleshooting and problem-solving analytically
A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
An excellent communicator who is efficient and effective with customers and colleagues via web conferences, email, and in-person interactions
A motivated self-starter who thrives on prioritization and follow-through with a technical hands-on approach
Passionately creative in mindset and has the ability to adapt quickly to evolving business needs
Requirements:
ResponsibilitiesQueue & Escalation Management
Manage e-mail, chat, and phone queues
Monitor case volume per Engineer
Assist in conducting and delivering monthly case audits
Identify case management enhancements & improvements as needed
Identify, triage, and assign all defined support escalations including the oversight/ownership of all assigned Sales escalations and survey responses
Resource Management
Review all Service case assignments for the day
Work with Customer Success Coordinators on post-mortem Service case reviews, audits, & feedback
SOP adherence for PTO and calendar bumpers
Create schedules for lunch, focus time, training, on-call, & holiday coverage
Reporting Management
Create and own dashboards and reporting on queue health keeping support leadership updated on trends and analytics
Perform monthly case audits for each support engineer
Team Management
Drive support engineers positive performance through 1:1 coaching, team meetings, providing feedback during case audits
Address all non-compliance or negative shifts in Support Engineer performance and provide verbal warnings for SOP non-compliance
Escalate unresolved non-compliance and personnel issues to managers as needed.
Reporting Structure
Manage a combination of Tier 1, Tier 2, and Tier 3 support engineers
Reports to Technical Support Manager
Requirements, useful skills/experience
2+ Years working in a team of 10 or more Technical Support Engineers
SC//Hypercore Support T2 level or above
Proficient communication skills (written and oral)
Time management and task prioritization skills
Exceptionally motivated and motivational
High attention to detail
Steady composure in the face of difficult situations
Experience with Scale Computing products a plus
Knowledge of current Hyperconvergence, Edge technologies, and emerging trends
Perks and Benefits
Group medical insurance.
Casual dress code.
Hybrid Work schedule
Paid company holidays.
Cab Facilities.
Fully stocked snacks at office.
Vibrant and Inclusive Workplace Atmosphere.
Flexible work environment and an opportunity to grow as we grow.
Scale Computing is an equal-opportunity employer. The final candidates will be subject to a pre-employment background check.
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support specialist job in Austin, TX
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Solutions Technician
Technical support specialist job in Austin, TX
IT SOLUTIONS TECHNICIAN I 1900 STEAM WAY ROUND ROCK, TEXAS 78664 Are you the go-to tech helper among your friends and family? Do you love figuring out how things work-and then showing others? HealthTronics is searching for a hands-on, people-oriented IT Solutions Technician I to join our team and be the friendly face of tech support for our employees nationwide.
This is the perfect opportunity for someone fresh out of a technical program (A+ certification, anyone?) or with experience in tech support, electronics, or troubleshooting gadgets big and small. You'll jump right in-solving real-world problems, supporting HealthTronics employees, and making technology less intimidating for everyone.
We're looking for someone who:
* Gets energized by helping others, not just fixing computers: You will be providing remote support via telephone, emails and Microsoft Teams chat for 6-8 hours/day.
* Can translate "tech speak" into everyday language
* Enjoys learning new systems and sharing knowledge
* Wants to grow their IT career in a collaborative, mission-driven environment
If you're eager to start your IT journey, make a real impact, and help people feel confident with technology, we'd love to meet you!
We Offer Competitive Benefits:
* 8 Company Paid Holidays, PLUS 3 Floating Holidays
* Generous Paid Time Off (PTO); Accrual rate allows for 15 days of PTO to start and up to 200 hours/year with tenure.
* Generous Employee Referral Bonuses (Earn $3,000 for every full time employee you refer to us after they're hired).
* 401(k) Plan with up to 4% match
* Medical, Dental, Vision, Disability, and Life Insurance Plan Options
* Supplemental Critical Illness Insurance
* Supplemental Accidental Injury Insurance
* Health and Wellness Rewards Program
What You'll Do:
* Work onsite to respond promptly to requests through the IT Service Desk, ensuring effective and timely support.
* Troubleshoot, repair, and resolve issues with computers, mobile devices, and software.
* Deploy and set up technology equipment for new employees.
* Maintain and update the inventory of IT equipment, software, and licenses.
* Document service ticket statuses accurately and ensure proper follow-up.
* Collaborate with the team to manage users and computers in an Active Directory domain and support remote access technologies (VPN, Citrix).
What We're Looking For:
* High school diploma or equivalent required; Associate's degree preferred.
* A+ Certification or equivalent experience.
* Basic understanding of networking concepts (DHCP, DNS, TCP/IP, Wireless, Ethernet).
* Familiarity with Microsoft Windows operating systems, Apple iOS devices, and PC hardware/software troubleshooting.
* Strong communication and interpersonal skills with a customer-service mindset.
* A proactive team player who is self-motivated and knows when to seek guidance.
Physical/Mental Requirements:
* Ability to communicate via telephone, email, and chat 6-8 hours/day.
* Occasionally lift up to 50 pounds.
* Travel may be required occasionally.
Why Join HealthTronics?
* Work with a dynamic and supportive team in a fast-paced environment.
* Gain hands-on experience with diverse technologies and tools.
* Opportunity to grow your career in IT within a healthcare-focused organization.
Ready to make a healthcare difference? Apply now to schedule your interview!
HealthTronics is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. HealthTronics will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
Visit our website and connect with us!
Facebook | Twitter | Instagram| LinkedIn
IT Technician
Technical support specialist job in Austin, TX
Penske Automotive Group is looking for an experienced IT Technician to join our team in Round Rock, Texas and help support the infrastructure of our technical organization.
JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As an IT Technician, you will be responsible for assisting employees with questions on the usage of technology and for installing and maintaining computer hardware, software, and networks.
WHAT WE HAVE TO OFFER
Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
Proudly named to Glassdoor's Best Places to Work
Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
Values-driven culture built on integrity, professionalism, excellence, and teamwork.
WHAT WE ARE LOOKING FOR
Ability to troubleshoot technology issues for employees over the phone and in person.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic with the ability to work in a fast-paced, results-driven environment.
Strong mathematical, analytical, and computer skills relevant to an Information Technology position, with at least one year of recent applicable experience.
WHAT YOU CAN BRING TO THE TABLE
Commitment: Support our employees to provide the best possible customer experience by ensuring the technology is available and functioning at full capacity.
Excellence: Provide timely support, response, and resolution of technology issues. You will also be responsible for granting access and setting up and installing new devices and hardware.
Accountability: Understand and comply with all regulations that affect the IT department, and perform tasks accurately, fairly and in accordance with company policies.
APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
IT Adv - TC - Allia and Platf - Cust Dig Tech Salesforce - FSO - Senior Manager - Mul Pos - 1652413
Technical support specialist job in Austin, TX
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The exceptional EY experience. It's yours to build.
IT Advisor, Technology Consulting, Alliances and Platforms - Customer Digital Technology Salesforce - Financial Services Office (Senior Manager) (Multiple Positions) (1652413), Ernst & Young U.S. LLP, Austin, TX.
End-to-end responsibility for architecting, designing, and implementing Salesforce and/or Microsoft Dynamics Customer Relationship Management (CRM) solutions for EY clients. Engage with business and technology stakeholders to translate functional business requirements and processes into CRM application functionality. Develop application and integration architecture and design. Create implementation strategies, approaches, and plans to meet client timelines. Assemble and run implementation teams to deliver client projects. Engage and collaborate with other EY teams to enable client success. Lead business development effort to grow EY' CRM business.
Lead and direct teams of professionals with diverse skills and backgrounds by providing constructive on-the-job feedback/coaching to team members. Develop and maintain long-term client relationships and networks. Manage risk in the delivery of quality client services.
Full time employment, Monday - Friday, 40 hours per week, 8:30 am - 5:30 pm.
MINIMUM REQUIREMENTS:
Must have a Bachelor's degree in Computer Science, Information Systems, Engineering, Accounting, Finance, or a related field and 8 years of experience (of which 5 years must be progressive, post-baccalaureate work experience). Alternatively, will accept a Master's degree in Computer Science, Information Systems, Engineering, Accounting, Finance, or related field and 7 years of work experience.
Must have 7 years of experience as a member of a business and technology transformation team participating in all project life cycle phases; must include analysis, requirements definition, application configuration, operating model design, testing and production deployment.
Must have 6 years of experience working on medium to large sized operations and technology change initiatives or system implementations.
Must meet one of the following:
• 7 years of experience with one of the following CRM information technology applications: Salesforce, or Microsoft Dynamics; OR
• 6 years experience with one of the following CRM information technology applications: Salesforce or Microsoft Dynamics, AND a certification in the associate CRM technology, e.g., Certified Salesforce Administrator, Salesforce App Developer, Sales Cloud Consultant, Microsoft Dynamics 365, Microsoft Power Platform, or a comparable certification.
Must have 3 years of experience in financial services, specifically in one of the following industries: banking, capital markets, wealth management, private equity, or insurance.
Must have 6 years of experience in Agile methodology.
Requires travel up to 75%, of which 10% may be international, in order to serve client needs.
Employer will accept any suitable combination of education, training, or experience.
Please apply on-line at ey.com/en_us/careers and click on "Careers - Job Search”, then “Search Jobs" (Job Number - 1652413).
What we offer
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary for this job is $194,665.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.
EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It's yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
For those living in California, please click here for additional information.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY's Talent Shared Services Team or email SSC Customer Support at **************************.
This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at ****************************************************************************************** at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".
Easy ApplyInformation Technology
Technical support specialist job in Killeen, TX
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyDesktop Support Tech - Level 1
Technical support specialist job in Austin, TX
Requirements
Perform on-site and remote analysis, diagnosis, and resolution of desktop and telephone problems for end-users and implement corrective solutions.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related software, and telephone equipment in order to deliver required desktop service levels.
Collaborate with the Information Technology team to ensure efficient operation of the company's desktop computing environment and telephone systems.
Receive and respond to incoming calls and/or e-mails regarding problems with desktop computers and desktop telephone systems.
Perform moves, additions, and change requests for desktop computers and telephones as they are submitted.
Provide accurate and timely documentation of all desktop and telephone-related issues and resolutions of such problems.
Assist in the maintenance of all desktop and telephone equipment inventory.
Interface with multiple departments and levels of management.
Setup/Configure and inventory user mobile devices.
Maintains professional and technical knowledge by attending educational workshops, webinars, or online content relevant to daily duties.
Travel to Tilson offices throughout the state as necessary.
Effectively communicate in English.
Perform additional duties as assigned to support all departments in the company.
POSITION REQUIREMENTS:
Critical Competencies and Skills:
Knowledge and experience supporting Microsoft Windows Operating Systems.
Knowledge and experience supporting Microsoft Office Applications.
Strong Hardware/Software troubleshooting skills.
Strong problem-solving skills.
Ability to work in a team with minimal supervision.
Ability to independently learn new skills and apply the skills in the environment.
Working knowledge of network protocols and equipment a plus.
Prior experience with running and terminating Cat 5, Cat 6 cabling a plus.
Experience installing wall jacks for cat 5 cabling which may include cutting into drywall a plus
Proficient with iOS and smartphone troubleshooting.
Strong analytical and organization skills.
Strong communication and client skills are required.
Self-starter and ability to work independently.
Perform other duties as required by management.
Proficient with iOS and smartphone management and troubleshooting, experience with a Mobile Device Manager a plus.
Experience:
Must be familiar with desktop hardware and operating systems such as Windows 10.
Understanding of technology developed through real-world experience in a variety of settings.
Experience with Apple Care a plus.
Experience terminating cat 5/6 in a Patch Panel a plus.
Experience with Microsoft Active Directory, DNS, and DHCP
Experience with VMWare a plus.
Experience with Cisco networking and unified communications a plus.
Experience with Microsoft Exchange and Office 365 a plus.
Experience with Microsoft Active Directory and Intune usage and administration a plus.
Education:
High School Diploma or equivalent required.
Physical Requirements:
Ability to lift 50 lbs., server chassis and SAN equipment, as well as printers, may need to be moved to accommodate office moves or equipment replacements, workstation UPS' that have failed will need to be swapped.
Finger dexterity is required to operate a computer keyboard.
Must have the hand/eye coordination necessary to operate office business machines (calculator, phone, fax, copier, etc.) and a personal computer.
Hearing and speech sufficient to verbally communicate in person and on the telephone.
Mobility to frequently alternate between sitting, standing, and moving about the facilities.
Salary Description $21-23 per hour
IT / AI Development Intern - On-site
Technical support specialist job in Cedar Park, TX
Job DescriptionIT / AI Development Intern - On-site
Commitment: 20 hours/week (flexible schedule to accommodate academic commitments) Duration: 16 Weeks
Compensation: Unpaid, educational internship
Program Overview
This internship offers hands-on experience in full-stack development, AI integration, and e-commerce applications. You will contribute to projects such as AI-powered tools for customer engagement, sales intelligence dashboards, conversational support bots, and mobile/web applications for our online platforms operating on Shopify Plus.
On-site interns will collaborate closely with senior engineers, gaining exposure to modern tech stacks, agile workflows, and industry best practices. We do not expect you to have prior experience with all listed tools. You will receive guidance, code templates, and mentorship throughout the program. High-performing interns may be considered for a paid internship or junior position upon program completion, based on performance and business needs.
Participation in the program is designed to enhance your professional skills and is not contingent on academic credit, though such alignment is welcome.
Key Responsibilities
Assist in developing and enhancing e-commerce platforms using Shopify Liquid, Petite Vue, TailwindCSS, and Vite.
Support integration of AI-powered features using APIs and prompt engineering.
Contribute to REST API development and third-party API integrations.
Help with database tasks including CRUD operations, indexing, and authentication in PostgreSQL/Supabase.
Participate in creating data dashboards and analytics tools.
Test and debug features using automated testing tools.
Follow secure coding practices and version control workflows.
Nice to Have / Preferred Skills (training and mentorship provided) Web & App Development
JavaScript (ES6+) and a modern UI framework (Vue 3/Nuxt 3 or React/Next.js)
Node.js with Fastify or Express
Shopify Liquid theme development
React Native (Expo) for mobile development
Data & APIs
REST API design and integration
PostgreSQL/Supabase (CRUD, indexing, auth)
JSON/CSV data parsing
GA4 or Shopify data exports
AI & Advanced Features
Prompt engineering and AI API integration
PDF parsing/generation
Retrieval-Augmented Generation (RAG) concepts
Embedding strategies and vector databases (pgvector)
Tools & Infrastructure
Redis (caching, sessions)
Vercel Edge Functions / Supabase Edge Functions
Docker for local development
CI/CD workflows with automated testing
Playwright, Vitest, or Jest for testing
Specialized / Project-Specific
Map rendering (Leaflet, Mapbox)
Cron jobs and data diffing
Environment secrets management and input sanitization
Feature flagging tools
Benefits for Interns
Real-world project experience through guided, hands-on development work.
Portfolio development by contributing to projects that can be showcased in professional presentations.
Recommendation letter upon successful completion of the internship program.
Career networking opportunities through collaboration with industry professionals.
Eligibility for an advanced paid internship after program completion, based on performance and business needs.
Learning & Mentorship
Completion of Harvard CS50's Introduction to Artificial Intelligence with Python valued at $299 (company-sponsored, certificate included).
Weekly mentorship sessions.
Guided onboarding with pre-built scaffolds, templates, and code examples.
Exposure to professional GitHub workflows, agile development, and real production systems.
Application Process
Submit Resume + Cover Letter specifying your area of interest.
Complete the Culture Index Survey.
Attend interviews with HR.
Program Deliverables
At least one major project contribution in your assigned department.
Internship Completion Report summarizing your learning and contributions.
Powered by JazzHR
hm4MeDNCD4