Technical Support Specialist Jobs in Gilbert, AZ

About the job LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. IT Support Specialist Minneapolis, Minnesota Onsite Responsibilities: IT Support relating to technical issues involving Microsoft core business applications and operating systems Support services for Microsoft related technologies Remote access solution implementation and support VPN Terminal Services System documentation maintenance and review in ConnectWise Communication with customers as required keeping them informed of incident progress notifying them of impending changes or agreed outages Improve customer service perception and satisfaction Perform related duties as assigned by supervisor Maintain compliance with all company policies and procedures Interpersonal skills such as telephony skills teamwork active listening and customer care Ability to diagnose technical issues Ability to multitask and adapt to changes quickly Self motivated with the ability to work in a fastmoving environment Working knowledge in ServiceNow ticketing tool Initiate Bridge call Communication and coordination as part of Major incident management Monitor the digital assets using the designated tool Handle Access request based on the workflow and do access management reviews Maintain project artifacts such as SOPs documents trackers Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (LTIM): Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Safe return to office: In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes.

The Band 2 - Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years' experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating system, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills Bachelor's Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 18 months years of IT experience. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting and problem-solving skills. Proven ability to multi-task, effectively determine priorities and meet SLA's. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support.

Our client seeks an IT Support Supervisor to lead the help desk team, manage daily operations, and ensure top-tier technical support and customer service. Strong communication and leadership skills are key to success in this role. Job Type: Full-Time Direct Hire Work Location: Hybrid (Scottsdale, AZ) Responsibilities: Manage the Desktop Support Team's daily operations, ensuring timely ticket responses and resolutions; coordinate with third-party vendors as needed. Deliver prompt, professional support to customers through phone, email, and in-person interactions. Diagnose and troubleshoot customer computer issues by asking targeted questions and providing solutions. Document issue resolutions in the service ticketing system. Follow up on open, active, and resolved tickets to ensure customer satisfaction. Troubleshoot and replace defective PC and peripheral hardware. Install, configure, and maintain desktops, laptops, printers, and other hardware onsite and offsite as required. Coordinate repairs for hardware, including copiers and fax machines, with external vendors. Propose improvements to processes, procedures, and tools to enhance team efficiency. Maintain accurate hardware and software inventory records, including locations, configurations, and service histories. Oversee inventory for devices, peripherals, components, spares, and consumables. Train team members on new software and hardware. Skills and Experience: High School Diploma or GED required; Bachelor's degree in Computer Science, IT, or related field or equivalent background and experience. 8+ years of experience in Tier 1, 2, and 3 desktop support supporting MS Windows and MAC systems, including installation, troubleshooting, and configuration. 2+ years of supervisory experience required. Relevant certifications such as CompTIA A+, MS Office Specialist, Dell Certified Enterprise Engineer preferred. Proficiency in Active Directory for user management. Skilled in utilizing Office 365 applications, including Outlook, Word, and Excel. Competency in installing, configuring, and repairing hardware and software. Excellent verbal and written communication skills, including the ability to resolve issues calmly and clearly. Flexibility to work early mornings, late evenings, weekends, and holidays as needed.

Multi lingual English and Portuguese Should have good technical exposure for Level 1 Support VPN Network Outlook Internet troubleshooting Good Client interfacing skills should have involved in client interactions Should be willing to work in implementation support projects Above skills certifications are Preferable Flexible for Onsite Offshore travelling Collaborate with other team members to ensure proper delivery of the requirement Ability to think strategically about the broader market and influence company direction Should have Good Communication skills Team Player Good Analytical Skills

Infosys is seeking to hire a Technical Support Representative - GCP. In this role, candidate will be a part of a global team that provides 24x7 support on GCP Infrastructure products. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration using the tools, documents and processes provided by Client. You will help drive the success of Google Cloud by understanding and advocating for our customers' issues. Required Qualifications: • Candidate must be located within commuting distance of Phoenix, AZ or be willing to relocate to the area. This position may require travel to project locations. • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 2 years of Information Technology experience. • At least 2 years of experience with one or more GCP Infrastructure technologies such as Compute Engine, Kubernetes, Security, DevOps etc. • Google Cloud (GCP) Certified Associate Cloud Engineer. • Good hands on experience with Cloud Skills(GCP or any other - understanding of Orgs, Projects, Resources, IAM) - Intermediate. • General Cloud Security Best Practices - Intermediate. • Manage the customer's issues through effective diagnosis, resolution and effective communication. • Ensure adherence to the Service Level Objectives (SLO's). • Ensure timely communications to customers and other stakeholders. • Understand customer issues, advocate for their needs with internal teams, including product and engineering teams. • This is an on-call rotation role, it may require candidate to work in shifts and on weekends depending on project's requirement. • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Preferred Qualifications: • Willing to work in production support environment. • Strong communication and Analytical skills. • Strong technical communication skills. • Ability to work in team in diverse/ multiple stakeholder environment. • Experience and desire to work in a Global delivery environment. • Infrastructure as code - Basic. • Authentication Technologies - Basic. • Authorization Models - Basic. • Cyber Security Risks - Basic. The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. EEO/About Us : About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

• Multi lingual English and Portuguese • Should have good technical exposure for Level 1 Support • VPN Network Outlook Internet troubleshooting • Good Client interfacing skills should have involved in client interactions • Should be willing to work in implementation support projects • Above skills certifications are Preferable • Flexible for Onsite Offshore travelling • Collaborate with other team members to ensure proper delivery of the requirement • Ability to think strategically about the broader market and influence company direction • Should have Good Communication skills Team Player Good Analytical Skills

Education Requirements: Requires a Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 8 years of job-related experience, or a Master's degree plus 6 years of job-related experience. Clearance Requirements: Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. ROLE AND POSITION OBJECTIVES: $10k sign-on bonus (for TEMPEST Certified Candidate) and GDMS Relocation Package General Dynamics Mission Systems has an immediate opening for an experienced TEMPEST Test Support Specialist. As a member of the EMI/TEMPEST Group the candidate will perform TEMPEST testing and support the development of TEMPEST Test Plans/Reports for a wide variety of tactical communications systems, rugged communications equipment, and computer equipment for military applications. Products range from tabletop subsystems to large complex vehicular systems. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation's core defense/intelligence services and systems. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions. We encourage you to apply if you have any of these preferred skills or experiences: 1) Currently a Certified TEMPEST Professional Level I or II; 2) Have the required training /experience to obtain TEMPEST Certification within 12 months; 3) Familiar with testing in accordance with TEMPEST/1-92, CNSSAM TEMPEST 01-02, and/or MIL-STD-461. What sets you apart: Familiarity with a variety of test equipment including EMI/TEMPEST Receivers, Oscilloscopes, Spectrum Analyzers, Network Analyzers, Signal Generators, etc. Experience with developing or reviewing TEMPEST Test Plans and Reports. Perform TEMPEST testing in accordance with the applicable standards. Experience working in a lab environment including troubleshooting test issues/failures and recommending solutions. Manage equipment calibrations and repairs. Candidate must be able to work in a team environment and collaborate across programs and shifts. Candidate must be able to work independently, communicate clearly, and effectively with employees and customers. Our Commitment to You: An exciting career path with opportunities for continuous learning and development. Research oriented work, alongside award winning teams developing practical solutions for our nation's security Flexible schedules with every other Friday off work, if desired (9/80 schedule) Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more See more at gdmissionsystems.com/careers/why-work-for-us/benefits Workplace Options: This position is fully on-site. While on-site, you will be a part of the GDMS EMC/TEMPEST Group in Scottsdale, Arizona CJ3 This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. USD $120,699.00 - USD $133,900.00 /Yr. At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the world's most advanced defense platforms even smarter. Our engineers redefine what's possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems. We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing. We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit ************************************************************* General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran

Responsibilities Should be able to part of the onsite teams at RMSI supporting client for the digitization and other GIS data management activates related to electrical network and update GIS and other systems on the daily basis. Ensure meeting the targets and timelines planned for the projects assigned with required data quality levels and SLA Skills required Bachelor's degree in Electrical OR Electronics Engineering Should have 1 to 2 years of experience in GIS Utility projects. Should have experience in software like AutoCAD, ArcGIS and Ms office Should be good in communication skills

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. Under minimal supervision, the Principal IT Risk Strategy Specialist leads the development of Risk Management planning and execution for the IT Business Segment. Monitor and manage technology risk by providing enterprise-wide oversight and governance for technology risk management activities within the Company. Assist with the execution of various risk frameworks across the organization by monitoring and reporting on risk activities and framework compliance. Build productive working relationships with the Technology, Risk and Operational groups within the company by providing subject matter consultation and risk maturity within those group. Actively manage and escalate risk and customer-impacting issues within the day-to-day role to IT management. This role will be accountable for spearheading initiatives that enable the broader security risk strategy including technology capabilities and modernizations, methodology execution, and adoption activities. Essential Duties and Responsibilities: Identify and analyze technology risks through engagement and collaboration across all IT functions Develop technology risk management controls and contingency plans Lead complex discussions across IT and business with subject matter experts to derive clear risk management plans Articulate business risks associated with technical vulnerabilities and risks Work with Risk Management business segment on defining business contingency plans based on technology risks Management of issues and risks relating to the portfolio of technology enhancements Provide strong stakeholder engagement to define IT risks Gather, track and report on information security department attainment of Key Performance Indicators (KPIs) to senior management Ensure Company procedures are followed, including the tracking and publishing of metrics Work collaboratively across departments to identify and resolve risks; conflicts and challenges; and recommendations for resolution and implementing process improvements Stays current on the latest industry technologies, trends, and strategies; brings forward solutions while serving as a Trusted Expert Represent Risk Management area of responsibility by joining at least one of the IT Gauge Team's focused on six sigma and world class delivery Other duties as assigned. Qualifications This position requires 8 years of overall experience in risk management, with a minimum of 5 years' experience in technology risk management 5 years in a technology management role Proficient in risk management methodologies and tools Comfortable interacting professionally with all levels of management and subject matter experts Proficient in Microsoft Office, including Word, Excel PowerPoint, and Visio Expert ability to communicate across all levels of the organization, present complex ideas concisely, and clearly articulate ideas both verbally and in writing Confidence to lead presentations to executives and Board of Director's Excellent analytical, planning and negotiation skills Deep knowledge, skills, and experience with project management Demonstrated business and technology acumen with an expert knowledge and understanding of business issues, priorities, goals, and strategy Must be highly organized, extremely detail oriented with strong leadership experience Maintaining confidentiality, treating others with respect, and upholding Company values is a key attribute Ability to perform in a fast-paced, goal oriented, and time sensitive environment The ability to drive organizational transformation; communicate openly and build consensus with stakeholders Knowledge of and/or application of industry specific regulations, laws, and standards Knowledge of and/or application of compliance and security frameworks and standards such as CAS, COSO, IOS, RIMS, NIST Cybersecurity, ISO 31000, etc. Strong written and verbal communication skills Familiarity with information management technologies and implementation efforts Educational Requirements Bachelor's degree in Computer Information Systems or a related field or equivalent experience is required. A Master's degree highly preferred. CIPP, CISSP, CISM, or other professional certifications highly preferred Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #LI-Hybrid #LI-DV1RequiredPreferredJob Industries Other

We are looking to hire a highly motivated, best-in-class Network Technician to join our team within network infrastructure deployment on a temporary basis. The position's responsibilities will include scaling support of several data center locations and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers and external vendors to facilitate smooth project execution as directed by Technical Program Managers. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Strong written and verbal communication skills and the ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast-paced, collaborative environment is essential. Responsibilities: Deliver simple, sustainable, and repeatable solutions and processes. Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of new designs and products.- TCP/IP networking knowledge- Broad understanding of infrastructure technologies- Knowledge of network cabling and standard optic types.- Familiarity with common networking terms.- Manage work and priorities through ticketing system and workflow- Collaborate with various stakeholders to remove project obstacles- Travel within the Virginia region will be required.- Troubleshoot networking, routing, and interconnectivity issues, including troubleshooting of network device configuration and low-level application interaction- Complete customer requests via the Remedy trouble ticketing system- Participate in the migration, basic configuration, and rollout of new or upgraded hardware Qualifications 0-2 years of relevant experience. - Excellent analytical skills. - Ethernet and IP networking knowledge and experience in the application of IP protocols. - Substantial background in large scale datacenter network implementations and support. - Experience working in virtualized enterprise networking environments Other Qualifications & Responsibilities Experience dealing with customers during problem resolution and operating efficiently under pressure. - Effective prioritization and time management. Physical requirements- The ability to sit in front of computer for entire scheduled 8-hour shift with appropriate breaks while maintaining a high level of alertness and attention to detail.- Ability to move and lift computer equipment up to 35lbs Required Skills: The manager is looking for someone with Cabling experience and Sever racks intake experience. 1+ years of data center experience 1+ years of Linux troubleshooting, such as, firmware flashes, and bios configuration experience Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies Knowledge of TCP/IP networks, and networking. Install, test, inventory, and troubleshoot fiber optic and copper cabling, including patch panels and patch cords Degree or Certification: Network plus or A+ certification Associates in information Technology Benefits Info Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Job Title: Medical Support Specialist - Licensed Practical Nurse (LPN) Are you a compassionate healthcare professional looking to make a meaningful difference in the lives of patients? Join our team as a Medical Support Specialist where you'll play a pivotal role in the plasma collection process, supporting both donors and ensuring high standards of care. About the Role As a Medical Support Specialist, you'll be responsible for determining donor eligibility, managing donor reactions, and ensuring the safety and well-being of both donors and staff. You'll work closely with the Manager for operational guidance and under the supervision of the Center Physician for medical issues. This is a dynamic and fast-paced environment where you'll contribute to essential operations and enjoy opportunities for career growth. Key Responsibilities Donor Eligibility (85%): Accurately determine donor eligibility through medical history interviews, physical exams, and reviewing lab test results. Address donor reactions and manage deferrals, ensuring compliance with medical guidelines. Health & Safety (5%): Support health and safety programs including pre-placement evaluations, vaccination programs, and first aid administration. Act as the Pandemic Coordinator if needed. Donor Interaction (10%): Greet donors, take vital signs, perform finger sticks, and manage donor data within our system. Qualifications & Skills Required: Licensed Practical or Vocational Nurse (LPN/LVN) certified in the state of practice CPR and AED certification Strong customer service and communication skills Basic computer skills Willingness to work with a medical team to ensure coverage during all operating hours Desired: Two years of experience in a clinical or hospital setting Bachelor's Degree preferred Experience in the plasma collection industry or manufacturing environment What We Offer A supportive team environment focused on development and growth Opportunities for career advancement A comprehensive benefits package If you're passionate about healthcare, safety, and making a difference in people's lives, this could be the perfect opportunity for you! Apply today and join a team committed to excellence.

Overall Purpose of the Job Provides sales and administrative support for the MedAire Sales Department. Provides high-level customer service to Visitors and Callers to corporate headquarters. Supports other departments administratively as needed. Key Responsibilities Sales Operations Responsible for the effective functioning of the key processes of the Sales Department A primary point of contact for Salesforce automation operation and training Prepare daily/weekly/monthly reports for both clients, the sales department and the management team Create reports to support new business and up-sell sales campaigns/opportunities Responsible for completing a thorough onboarding process for all new and renewing clients Coordinate Accounts Receivables management with Sales and Finance Teams Assist/manage the training/education billing-invoicing functions Perform document management functions in compliance with the ISO process Monitor and revise processes, policies, procedures & work instructions as needed Assist in updating the Sales Business Continuity Plan Sales Administration Prepare and maintain various records, documents, files, and reports for the Sales Department Facilitate contract routing Assist in the preparation and shipping of client membership kits Assist with event coordination and special events related to sales/marketing functions Maintain all client information that may be encountered either directly or indirectly while in the performance of the job in strict confidence in accordance with HIPAA and/or any other pertinent confidentiality regulations. Reception/Administrative Answer incoming calls to the switchboard and direct calls appropriately. Greets visitors to MedAire corporate headquarters. Other duties as assigned Required Skills and Knowledge Ability to read and write effectively for both internal and external communications Excellent interpersonal and communication skills Strong customer focus with a desire to serve internal and external customers Excellent organizational and time management skills Able to successfully manage numerous projects simultaneously Understanding of process improvement with the ability to implement change Ability to effectively prioritize multiple high-priority tasks Required Competencies Customer Orientation. Results Orientation. Persuading and influencing. Planning and organizing. Leadership and Commitment to excel. Resilient, resourceful, optimistic, and energetic. Strong sense of accountability and ability to work under pressure. MS Office applications: Word, PowerPoint, Heavy Excel CRM (Salesforce) / ERP (SalesPad / Great Plains) experience preferred Required Work Experience At least 3 years experience in successful administrative positions At least 1 year in a sales operations role or competent in the use of sales automation systems At least 1 year in a sales role (inside or outside) Required Qualifications High School diploma or equivalent Bachelor's Degree preferred Required Languages English proficiency. Spanish proficiency (Desired) Travel / Rotation Requirements None International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Come join our amazing team ! Responsible for maintaining an existing network of third-party legal vendors, their company portfolios, building the relationship with such vendors and monitoring their continued compliance. Assist Manager with Purchasing and Invoice processing. Perform all duties in accordance with the company's policies and procedures. The target compensation range for this position is $60,000 to $70,000 annually. What you'll Do: Setup new vendors in accordance with the company's rules and guidelines through a formalized process, ensure ongoing compliance through evaluating and reviewing vendor's policies and procedures and other required documentations. Responsible for invoice review and reconciliation against contracts, abnormal changes, bill back, and correct cost center allocation. Facilitate new and existing vendor approval process, re-certification, and issue resolution. Be the first point of contact for vendors and provide updates and on-going communication by running status reports and communicating with vendors through various means to follow up on required compliance items. Administer all IT vendor relationships, due diligence, process and compliance. Communicate and facilitate with appropriate parties, vendors and accountable for meeting expectations and delivery of assigned responsibilities. Responsible for ensuring vendors are in and remain in compliance within the company's vendor policy and procedure requirements and meet SLAs. Process purchase orders and vendor invoices as needed. Update internal system of record with most up to date records upon receipt. Perform other duties as assigned. What you'll need: Proficient technical skills including MS Office products. Strong understanding vendor and procurement management. Strong analytical and problem-solving skills. Strong interpersonal skills and presents a professional communication style. Excellent verbal and written communication. Strong negotiation skills. Strong technical computer and system skills. Ability to prioritize and multi-task in a fast pace ever changing environment. High School Diploma or equivalent work experience; and/or some college preferred. Two plus (2 +) years' experience in an administrative capacity, vendor management, and purchasing systems.

* Full-time ** **We hire for tomorrow!** IMAGINiT Technologies, a division of Rand Worldwide, advances the way engineers and architects use 3D technology to design, develop, and manage complex engineering projects. As an Autodesk Platinum Partner and the largest Authorized Training Center (ATC) Partner in North America, IMAGINiT is a leading provider of Autodesk design and engineering solutions to the building, architecture, civil and manufacturing industry. **Job Description** We are currently searching for a Technical Support Specialist, experienced with Civil 3D and MAP3D in a Microsoft environment, to provide support and solutions to our clients. This role is a vital part of the Solution Center team and involves talking to clients about their Autodesk software issues and researching problems, testing them in our environment and giving them the best possible solution. **Your responsibilities will include:** * To troubleshoot, research and provide support and solutions to our clients related to Civil3D and MAP3D software in a Microsoft environment while ensuring a high degree of customer satisfaction. * Support may include issues related to installations, licensing, product functionality, etc. * Documenting support cases in Salesforce. * Developing company intellectual property, such as blogs, white papers, etc. * Developing strong interpersonal relationships with external, as well as internal clients. * Working in conjunction with the Technical and Sales teams to recommend solutions related to the AEC industries in a rapidly evolving environment. * Adhering to the utmost of business ethics to ensure that IMAGINiT maintains its respected image. **Qualifications** **Qualifications** * 3+ years of work experience with Civil3D and MAP3D software. * 3+ years of support experience with Civil3D and MAP3D software, or relevant experience. * Knowledge of Autodesk construction design processes. * Business Process Automation experience preferred. * Relevant work experience within a Microsoft environment. * Experience with ArcGIS and/or ESRI would be a plus. * Demonstrated strong interpersonal communication, presentation, organization, and self-discipline. * Initiative, with strong analytical and problem-solving skills. * Strong business acumen, high energy, self-motivated and able to work under pressure. * Ability to work independently and manage multiple priorities. * Bachelor's or associate degree and/or equivalent experience. **Additional Information** **Compensation** * Base Salary $70,000USD - $90,000 USD Based upon experience **Benefits** * Health, Dental, and Vision * Healthcare Spending Account (HCSA) * Short- and Long-Term Disability * Employer Provided: Life & Dependent Life Insurance and AD&D Insurance * Voluntary Benefits: Personal Life and Personal Critical Illness Insurance * Registered Retirement Savings Plan (RRSP) with company match * Wellness Programs * Paid Holidays * Vacation and Sick Leave * Tuition Reimbursement * Service Awards * Employee Referral Bonus Program Visit us at for more information. *We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.* *We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.* *We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. **Must be authorized to work in the United States for any employer without company sponsorship.*** IND456 Civil 3D Technical Support Specialist * Phoenix, AZ, USA * Full-time

We are looking for an IT Help Desk Technician to join our Customer Services team. As an IT Help Desk Technician, your role is to diagnose and resolve all the issues our customers are facing and providing them solutions as early as possible. Technical support and technical assistance are the two major responsibilities that you are expected to carry out in this role. You will be the primary point of contact for our customers. You are responsible to provide the best customer service services to our clients in the best possible way. You will have to troubleshoot both hardware and software issues and fix the problems in their computer systems and mobile devices. You should be well-versed with the knowledge of all technical procedures in order to be successful in this role. Excellent communication skills and problem-solving skills are the key requirements for this role. If you think you can troubleshoot the technical issues efficiently then send in your applications to become part of our team. Responsibilities Understand the nature of the issues the customer is facing and provide adequate solutions for the same. Respond to customer queries and complaints. Troubleshoot technical inadequacies by obtaining required information from the customer over phone or email. Report difficult or complex issues to the Help Desk Manager. Try finding a feasible solution as soon as possible. Provide excellent customer service to the clients. Follow up with the customers on a regular basis. Maintain the record of common issues related to customer complaints and report them to higher management. Determine potential issues and get them resolved beforehand. Suggest improvements in the existing procedures. Ensure that all the issues are resolved on time. Requirements Bachelor's degree in Information Technology or Computer Science or similar field. Proven experience of working as an IT Help Desk Technician or Help Desk Specialist or relevant role. Hands-on experience in resolving technical issues. Familiarity with database management systems such as Oracle and SQL. Excellent communication and interpersonal skills. Excellent problem-solving abilities Team management skills. Should be a patient listener.

** Loenbro, LLC** ** IT Support Specialist** Gilbert, AZ 85233 **Position:** IT Support Specialist **Location:** Tempe, AZ * Install and support business applications * Maintain/update hardware inventory to comply with asset management standards * Handle incoming IT service requests (i.e., phone calls, email, and walk-in visits) to ensure computer user inquiries are addressed in a timely manner * Support the use of printers, fax machines, copiers, and multi-function machines to maintain operational readiness * Troubleshoot, install, patch, and upgrade computer systems * Physical setup and deployment of computer systems, monitors, printers, and other peripherals to ensure seamless operation of business functions * Train and orient users on use of hardware and software to maintain an educated and efficient workforce * Assist with the maintenance and management of company phone systems * Assist with the maintenance and management of company cell phones * Willingness and availability to travel as needed * Other duties as assigned * Associates degree or equivalent combination of training, experience, and certifications * CompTIA A+ Certification preferred * Working knowledge of Vista by Viewpoint preferred * Minimum 1 to 3 years relevant experience in network and/or PC support environment * Uses professional concepts; applies company policies and procedures to resolve a variety of issues * Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action * Normally receives general instructions on routine work, detailed instructions on new projects or assignments * Working knowledge of the Windows operating system including Windows 7, Windows 8, and Windows 10 * Working knowledge of Mac OS X * Working knowledge of Apple iOS devices (iPad, iPhone) * Working knowledge of Android OS (Android phones) * Basic knowledge of computer internetworking * Enhanced working knowledge of the Microsoft Office Outlook * Excellent Organizational skills * Must be able to communicate and work with a diverse population * High attention to detail * High levels of accuracy * Work under strict deadline requirements * Install and support business applications * Maintain/update hardware inventory to comply with asset management standards * Handle incoming IT service requests (i.e., phone calls, email, and walk-in visits) to ensure computer user inquiries are addressed in a timely manner * Support the use of printers, fax machines, copiers, and multi-function machines to maintain operational readiness * Troubleshoot, install, patch, and upgrade computer systems * Physical setup and deployment of computer systems, monitors, printers, and other peripherals to ensure seamless operation of business functions * Train and orient users on use of hardware and software to maintain an educated and efficient workforce * Assist with the maintenance and management of company phone systems * Assist with the maintenance and management of company cell phones * Willingness and availability to travel as needed * Other duties as assigned * Associates degree or equivalent combination of training, experience, and certifications * CompTIA A+ Certification preferred * Working knowledge of Vista by Viewpoint preferred * Minimum 1 to 3 years relevant experience in network and/or PC support environment * Uses professional concepts; applies company policies and procedures to resolve a variety of issues * Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action * Normally receives general instructions on routine work, detailed instructions on new projects or assignments * Working knowledge of the Windows operating system including Windows 7, Windows 8, and Windows 10 * Working knowledge of Mac OS X * Working knowledge of Apple iOS devices (iPad, iPhone) * Working knowledge of Android OS (Android phones) * Basic knowledge of computer internetworking * Enhanced working knowledge of the Microsoft Office Outlook * Excellent Organizational skills * Must be able to communicate and work with a diverse population * High attention to detail * High levels of accuracy * Work under strict deadline requirements * Health Insurance- Up to 80% of the Employee portion paid * Health Savings Account (HSA) optional enrollment * Paid Time Off available after waiting period * 401k after 90 days of employment with a company match up to 4% * Employee paid Dental and Vision Insurance

At BigTime Software, we believe that exceptional customer support is more than just solving problems-it's about empowering our customers to succeed. As a Technical Support Specialist in our Phoenix office, you'll be at the heart of that mission. Acting as a trusted guide, you'll educate and support our customers via phone, email, or chat. You'll be delivering an outstanding customer experience every step of the way. If you thrive on solving challenges and love connecting with people, we'd love to hear from you! Join a team where your skills make a real impact, and your work fuels the success of thousands of firms worldwide. We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,500 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Boston, Phoenix and most recently, expanding internationally. We've proudly been named on Crain's 'Best Places to Work' three years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you. **What You'll Be Accountable for:** * Handle incoming support requests from customers and prospects through various channels, such as live chat, email and phone * Educate/train/consult and on-board a wide range of professional service firms on how to fully and proficiently use various features of BigTime in the most effective way to fit their specific industry * Serve as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features * Identify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties * Contribute to team KPIs by improving average response and resolution times, as well as customer satisfaction ratings * Work with the product team to discuss/document product enhancement requests coming from customers **Who You Are:** * 1-3 years of customer service experience (software experience is a plus!) * Preferred background in networking, API, database, XML, and some script language (Python, Java, etc.) with an emphasis on technical troubleshooting * Ability to reproduce and troubleshoot software and data issues reported by customers * Use core knowledge and on-the-job training to respond to customer requests and queries * A strong passion for teaching technology to others to set clients up to be self-sufficient * Ability to quickly learn how to use tools including Slack, Desk, and Salesforce to perform your job * Excellent written and verbal communication skills * A solutions oriented individual with an interest in learning new technologies * Ability to be resourceful with impressive critical thinking skills * Ability to be proactive and work independently. Self motivated to strive! * Experience supporting Windows, IOS, and Android devices. * Demonstrated ability to deal with change and be a team player * Experience with accounting or project management software a plus, especially Quickbooks! **What We Offer:** * Competitive salary and a quarterly bonus * Company pays 100% of benefits, including medical, dental, vision, disability and life insurance * 401k with generous company match * Paid Parental Leave & Access to Parently platform * Hybrid work schedule - In office 2-3 times a week * Generous time off and paid company holidays * Weekly Lunch Credit via GrubHub and company paid GrubHub+ (free unlimited delivery) * Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water * Company provided latest technology & software tools BigTime Software, Inc. is proud to be an Equal Opportunity Employer Applicants must be authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. **Apply for Technical Support Specialist** Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. **Equal Employment Opportunity Information** (Voluntary Disclosures) BigTime Software is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at BigTime Software are based on business needs, job requirements and individual qualifications, without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at BigTime Software. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application. Answering these questions is **optional and voluntary** and your refusal to provide it will not subject you to any adverse treatment. **Veteran status** BigTime Software is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires BigTime Software to take affirmative action to employ and advance in employment veterans in the following classifications. A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability. A “recently-separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval or air service. An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

CUBEX is a global provider of healthcare products and services that help animal health practices measurably reduce the total cost of ownership associated with pharmacy and supplies. We develop market-leading technologies that provide secure access to controlled substances, high-value products, and other medications. We are a private, family-owned and operated company that values its team members and is looking to hire the best of the best. CUBEX LLC takes pride in the family-oriented workplace it has created by celebrating monthly birthdays and regular holiday parties and hosting a charity outreach program that makes it a fun and wholesome workplace. Position Title: Tier 1 Department: Customer Support Reports to: Customer Support Manager Overall responsibility: Work with a fun and exciting team managing client software and resolving hardware issues! This is an entry-level position with an opportunity for growth within the company. As a Tier 1, you will be the first welcoming voice the client will hear and the first level of support. Your responsibility is to accept inbound contacts from doctors, nurses, and other healthcare individuals. As you are being trained in Tier 1 responsibilities, you will handle contacts as specified by your skill level and escalate as needed to other tier specialists. Additional responsibilities include resolving technical product and/or service problems, actively participating in queues, managing daily callbacks, manage case activity in Purecloud and Salesforce. Key Areas of Responsibilities to Include but are not limited to: Wow, our clients with every interaction! Answer incoming calls in a professional and friendly manner. Document all necessary ticket information. Actively update, maintain, and monitor incoming chats and emails. Assist team members with callbacks in gathering needed information for tickets. Train clients on the software and cloud website. You will ensure prompt responses and escalation while actively navigating internal departments for a seamless resolution. You will ensure client requests are completed within the required time frames. Recognize complicated conversations and demonstrate positive language to resolve client needs. Manage cases and ensure they are escalated or completed. Complete all additional duties assigned by the Technical Support Supervisor. Requirements: Technical: Able to communicate effectively with technical and non-technical personnel. Ability to think logically and creatively. Excellent problem-solving and analytical skills. Proficient in Internet-related applications with a strong technical aptitude and ability. Experience using a computer in a work setting is required. Intermediate knowledge of Microsoft Office Suite Products is required. Experience with proprietary software is a plus. Data interpretation, manipulation, management in Excel a plus. Skills: Outstanding customer service skills. Exceptional written and non-verbal communication skills. Excellent organizational skills. Ability to thrive in a fast-paced environment. Exceptional attention to detail. Time-management skills. Ability to listen effectively, empathize, and reassure clients their issues will be resolved. Promotes and embraces positive client interactions as well as personal, team, and company improvement. Adept at anticipating and adapting to changing job needs with exceptional results. Education/Licenses/Certifications Required: High School Diploma required. Customer service experience. SQL Experience is a plus. Knowledge of the Veterinary field is a plus. Employee Classification: Full-Time Ability to work a flexible shift, which may include rotating weekend shift. Strong Work ethic and initiative to grow with a fantastic company. Benefits: Health Dental Vision Life 401K Location: Phoenix, AZ

Department: IT Support