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Technical support specialist jobs in Glen Burnie, MD

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  • Information Technology Support Technician

    Akkodis

    Technical support specialist job in Washington, DC

    Akkodis is seeking a Asset Management Technician for a onsite position for our client based in Washington DC Salary Range: $60K-$62K per annum + benefits. The salary may be negotiable based on experience, education, geographic location, and other factors Key Responsibilities: Image, configure, and deploy laptops and desktops to end users. Install and update required software, patches, and security configurations. Support end users with device setup, data restoration, and technical assistance. Maintain accurate asset inventory using tools like ServiceNow. Conduct physical inventory checks and support asset disposal processes. Ensure all deployed devices meet configuration and compliance standards. Qualifications: 1-3 years of IT or asset management experience preferred. Strong customer service and communication skills. Proficient in Microsoft Office Suite and ticketing systems (e.g., ServiceNow). Detail-oriented, organized, and able to multitask effectively. Ability to lift up to 30 lbs of equipment. Must be able to obtain and maintain agency suitability clearance. Benefits include but are not limited to: Medical/Vision/Dental/ Life Insurance Paid time off Holidays time off 401(k) To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance
    $60k-62k yearly 1d ago
  • Information Technology Specialist

    United States Army 4.3company rating

    Technical support specialist job in Washington, DC

    ELIGIBLE FOR UP TO A $10K SIGNING BONUS. Talk to your recruiter for details. As an Information Technology Specialist, you'll maintain, process, and troubleshoot military computer systems and operations. You'll work with highly sensitive information and require technical skills and an aptitude for programming and computer languages. Requirements U.S. Citizen Age: 17-34 years High School Diploma or GED Must meet tattoo guidelines No major law violations No significant medical concerns Eligible for a Secret Security Clearance Training & Certifications 218 Nationally Recognized Certifications Available 10 weeks of Basic Training 20 weeks of Advanced Individual Training 95 ASVAB Score: Skilled Technical (ST) Skills You'll Learn Computer Systems & Networks Network Administration Security & Information d24ad0b8-823f-4e68-a892-2986ccdf7392
    $74k-99k yearly est. 1d ago
  • Legal Support Specialist

    Seneca Resources 4.6company rating

    Technical support specialist job in Vienna, VA

    Legal Support Specialist Contract Position Description: A Legal Support assists legal teams with administrative tasks such as document management, research, and data entry Responsibilities: Support legal teams with document preparation, organization, and data entry. Conduct basic research and maintain case files and tracking systems. Coordinate communications and scheduling with attorneys, clients, and internal teams. Ensure compliance with confidentiality, regulatory, and organizational standards. Manage deadlines and assist with general administrative tasks as needed. Required Skills/Education: Familiarity with legal documentation, confidentiality procedures, and administrative processes Strong organizational and time management skills Effective communication and coordination abilities Knowledge of compliance and regulatory standards Attention to detail, accuracy Organized Time management Able to work independently with minimal supervision Good communication skills Remain focused & ability to multi-task About Seneca Resources: Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, North Carolina and New York that service clients throughout the United States. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
    $37k-48k yearly est. 1d ago
  • Security Infrastructure Support AWS Infrastructure and Cloud Security Support SME

    Kellymitchell Group 4.5company rating

    Technical support specialist job in Bethesda, MD

    Our client is seeking a Security Infrastructure Support AWS Infrastructure and Cloud Security Support SME to join their team! This position is located in Bethesday, Maryland. Architect, deploy, and manage AWS services: EC2, S3, VPC, IAM, CloudTrail, GuardDuty, Security Hub, etc. in hybrid cloud/on-premises environments Integrate AWS GovCloud or FedRAMP environments with on-premises security tools: Splunk, Cribl, Archer, etc. for monitoring and compliance Develop, maintain, and optimize CI/CD pipelines and Infrastructure-as-Code (IaC) workflows using Terraform, CloudFormation, or Ansible Implement DevSecOps practices, integrating security scanning and automation into build and release processes Manage cloud security operations, including continuous monitoring, log ingestion, alerting, and compliance reporting Provide cost optimization guidance for AWS services, including budgeting, billing analysis, reserved instance management, and rightsizing strategies Create and maintain architecture diagrams, technical SOPs, compliance documentation, and reporting for federal stakeholders Lead and coordinate across multiple teams: Infrastructure, Security, DevOps, Application teams to ensure secure and efficient operations Serve as a subject matter expert to advise federal program managers, CORs, and technical teams on cloud security best practices and risk mitigation Desired Skills/Experience: 8+ years of experience in IT infrastructure and security operations 5+ years of hands-on experience architecting, deploying, and managing AWS cloud services Bachelor's degree in Computer Science, Information Systems, Engineering, or related field AWS Certified Solutions Architect Professional preferred or equivalent CSP experience At least one security-related certification: CISSP, CISM, AWS Security Specialty Proven expertise in hybrid cloud/on-premises architectures and integration with security tools Experience with CI/CD pipelines, Infrastructure-as-Code (IaC) tools: Terraform, CloudFormation, Ansible Strong knowledge of DevSecOps practices and integrating security into automated pipelines Hands-on experience with cloud security operations, monitoring, log ingestion, and compliance reporting Strong understanding of federal compliance frameworks: FISMA, NIST 800-53, OMB M-21-31 Excellent leadership, communication, and stakeholder reporting skills Ability to coordinate and lead cross-functional teams in complex, technical initiatives Demonstrated ability to create professional technical designs, architecture diagrams, SOPs, and compliance documentation Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $100.00 and $140.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
    $83k-122k yearly est. 2d ago
  • Desktop Support Technician

    Insight Global

    Technical support specialist job in Riverside, MD

    The Desktop Support Technician is responsible for resolving all tier-2 support incidents and requests, including those impacting or involving end-users. Their primary responsibility is to follow best practices to find secure, agile, flexible, and reliable solutions that support the company's growing environments. Additionally, the Technician must be able to manage the complex software and hardware requirements often necessary to support the varied roles of the end-user. The Desktop Support Technician will be customer service driven and work closely with our clients to provide quick and effective resolution to system inefficiencies. As part of the Desktop Team, this individual will support the enterprise desktop environment, and assist the Network, Server, and Telecom teams located in San Francisco in resolving any related issues at the local distribution center with DC infrastructure hardware, primarily located in IDFs and the MDF. Qualifications 3+ years of experience within IT Support, IT Technician or similar positions, supporting both hardware and software tickets Experience working within Active Directory Ability to troubleshoot and do basic repairs on printers, desktops, and other in office equipment. Experience with IP address management Experience supporting enterprise applications such as Anti-virus/malware, Microsoft Office, Outlook, VPN, etc.
    $38k-54k yearly est. 1d ago
  • IT Support Engineer - SNOC, Kuiper Government Solutions (KGS)

    KGS LLC

    Technical support specialist job in Arlington, VA

    Kuiper Government Solutions (KGS) is Amazon's dedicated effort to bring resilient, secure satellite broadband connectivity to U.S. government customers. As part of this mission, the Secure Network Operations Center (SNOC) serves as the backbone for KGS operations support, ensuring continuous and reliable service to high-priority users around the world. We are seeking a highly motivated IT Support Engineer to join our SNOC team. As a frontline responder, you will directly interface with government users, authenticate access, resolve technical issues, and escalate unresolved incidents according to established KGS playbooks and protocols. This role is critical to ensuring seamless customer experience and mission assurance across classified and unclassified communications environments. You will work with cross-functional engineering and support teams while leveraging industry-standard platforms such as ServiceNow and Amazon Connect. 10037 Key job responsibilities • Oversee authentication, triage, and resolution workflows in accordance with KGS operational playbooks. • Monitor ServiceNow queues and broadband performance dashboards to manage workload and response times. • Serve as the first point of technical and procedural escalation for support personnel. • Ensure timely and accurate communication with mission stakeholders. • Audit tickets and communications for quality and completeness, providing real-time feedback to technicians. • Coordinate shift turnover briefings and ensure continuity of operations across multiple shifts. • Tailor and refine SNOC tooling (e.g., ServiceNow, Amazon Connect) to support mission-specific workflows. • Support and track incident resolution lifecycles, ensuring compliance with SLAs and incident reporting procedures. • Mentor and develop support staff by identifying training gaps, recommending development paths, and enforcing performance standards. • Partner with SNOC leadership on process improvements, metrics reporting, and workforce planning. Security Clearance: This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance. BASIC QUALIFICATIONS- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 4+ years of technical support experience - 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Bachelor's degree in IT, computer science or equivalent PREFERRED QUALIFICATIONS- Experience supporting video conference and teleconference equipment - Experience with AWS Console metrics and reporting - Experience with ITOM ticket management tools - Experience in customer-facing support environments Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,700/year in our lowest geographic market up to $122,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $54.7k-122.2k yearly 1d ago
  • Administrative & Data Support Specialist

    LHH 4.3company rating

    Technical support specialist job in Arlington, VA

    About the Role: LHH is seeking an Administrative & Data Support Specialist to join one of our top clients in the Arlington area. This is an excellent opportunity for someone who thrives in a structured yet fast-paced environment, enjoys working with data, and has strong attention to detail. You'll play a key role in supporting contract updates, data management, and pricing analysis to help keep daily operations efficient and compliant. This is a ongoing temporary position for the next 2+ months. Location. Arlington, VA (Onsite 4 days/week - Fridays remote) . Pay is $24-$29 per hour based on experience. What You'll Do: Update and maintain the contracts database under the direction of team leads. Assist the Sourcing team with processing contract amendments. Manage document routing through DocuSign to ensure timely execution. Support pricing data analysis from RFPs and vendor submissions. Gather data, track follow-ups, and draft professional communications with internal teams and external partners. Perform data analysis and reporting using Excel (VLOOKUP, XLOOKUP, INDEX MATCH, Pivot Tables, logical operators, etc.). What We're Looking For: Strong Excel skills (advanced formulas and data manipulation required). Excellent written and verbal communication skills. Comfortable working with databases and document management systems. Detail-oriented, proactive, and able to prioritize multiple tasks independently. Experience with Workday or another ERP system is a plus. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
    $24-29 hourly 1d ago
  • IT Help Desk

    BC Tech Pro 4.2company rating

    Technical support specialist job in Linthicum, MD

    Job Description This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k. Pay starts at $20.50 per hour Responsibilities: Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. Provides support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Skills: Excellence in communication and customer-facing skills Strong oral, written and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair kit Additional requirements may exist if offer of employment is extended Additional Information All your information will be kept confidential according to EEO guidelines.
    $20.5 hourly 15d ago
  • Helpdesk Specialist Entry (Onsite)

    Serigor Inc. 4.4company rating

    Technical support specialist job in Washington, DC

    The Client is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance. Responsibilities: Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. Ability to understand and maintain inventory management. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Knowledge of Office 365. Ability to maintain users accounts in Active Directory. Skills: SkillsRequired / DesiredAmountof ExperienceBachelor's degree in IT or related field or equivalent experience Required5YearsDiagnosing and resolving end user computer/computer peripherals problems Required1YearsProviding second-tier support to end users, server, or mainframe apps/hardware Required1YearsDocumenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems Required1YearsAssisting in the setup, re-installation or replacement of IT equipment between floors.Required1YearsResolving issues and or troubleshooting issues to supervisor.Required1YearsAbility to communicate issues and work in team environment.Required1YearsKnowledge of IT hardware configuration and installation (pc's monitors setup) Required1YearsMust be able to lift 20 lb RequiredMust be willing to work onsite Required Powered by JazzHR HXZsTYQKNg
    $40k-53k yearly est. 5d ago
  • IT Technician 16127

    QED National 4.6company rating

    Technical support specialist job in Vienna, VA

    We're seeking a detail-oriented and customer-focused IT Support Technician to join our technology operations team in Vienna, VA. In this role, you'll provide Tier 1 and Tier 2 technical support, perform hardware and software diagnostics, and ensure smooth day-to-day IT operations across devices and systems. The ideal candidate will have hands-on experience with PCs, laptops, and thin clients, as well as a strong understanding of asset management, ServiceNow (or similar ticketing systems), and user support best practices. You'll be part of a collaborative team dedicated to delivering exceptional service while maintaining accuracy and efficiency in every interaction. Key Responsibilities: * Provide Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues. * Support PC, laptop, and thin client configuration, deployment, and maintenance. * Accurately document issues, resolutions, and processes in ServiceNow or equivalent ticketing tools. * Maintain and track IT assets through inventory management, scanning, updating, and reporting to ensure equipment availability and accuracy. * Assist with employee workstation moves, including equipment setup, cable management, and teardown. * Collaborate effectively within a team environment and work independently when required. * Follow established procedures and contribute to improving support documentation and operational workflows. Required Skills/Education: * 1-3 years of experience providing IT support or Help Desk services. * Strong diagnostic and troubleshooting skills for both hardware and software. * Proficiency with ServiceNow or similar IT service management (ITSM) tools. * Experience with asset management, inventory tracking, and hardware deployment. * Excellent organizational, communication, and time-management skills. * Ability to work independently and in team-oriented environments. * Associate degree in Information Technology or related field preferred; equivalent work experience accepted. About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
    $55k-88k yearly est. 15d ago
  • Future IT Roles

    Cencore 3.8company rating

    Technical support specialist job in Columbia, MD

    This posting is not for a specific current role, but to proactively identify and connect with exceptional IT talent for upcoming needs across our programs. By applying, you'll be considered for future positions matching your skills and career interests. Potential Roles Include: Systems Administration (Windows, Linux, Cloud, Virtualization) Network Engineering & Administration (LAN/WAN, Firewalls, Routers, Switches) Cybersecurity & Information Assurance (SOC Analyst, ISSO, Incident Response) Cloud Engineering (AWS, Azure, GCP) Help Desk / Technical Support (Tier 1-3) DevOps & Automation (CI/CD, Scripting, Infrastructure as Code) Database Administration (SQL, Oracle, NoSQL) IT Project Management (Agile, PMP, ITIL) Basic Qualifications: * U.S. Citizenship (required for most positions) * High School Diploma or equivalent (Associate's or Bachelor's preferred for some roles) * Relevant IT experience or certifications (CompTIA, Cisco, Microsoft, AWS, etc.) * Ability to obtain and maintain a security clearance (if not already cleared) * Strong problem-solving, communication, and teamwork skills Preferred Qualifications: * Active Security Clearance (Secret, TS/SCI, or higher) * Industry certifications: Security+, Network+, CCNA, CISSP, AWS Certified Solutions Architect, Microsoft Azure Administrator, etc. * Experience in government or defense-related IT projects
    $36k-79k yearly est. 38d ago
  • CLOUDHQ - IT Technician

    Cloudhq LLC

    Technical support specialist job in Washington, DC

    Who We Are Our purpose at CloudHQ is to provide flexible, efficient, and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located on two Northern Virginia campuses, as well as London, Frankfurt, Paris, Milan, and São Paulo, and we anticipate exponential growth over the next several years both in the US and abroad. What The Role Entails The IT Helpdesk Technician is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions. What You Will Get to Do Install and configure Microsoft Office 365, Windows 10\11 operating system, cloud-based applications and other third-party software Set up new user accounts Provide basic system and software training for users Respond to IT support requests, prioritizing needs, diagnosing issues, providing a resolution, and/or escalating requests Maintaining equipment inventory Monitoring system updates and performing routine maintenance Continuous self-learning of new technology is expected Special projects as needed Requirements What You Bring to The Role A minimum of a High School Diploma A minimum of three (3) years of technical support experience Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration Experience with Microsoft Office 365, Microsoft Entra ID, Remote Desktop support systems Strong communication skills with excellent customer service orientation Ability to prioritize, multi-task, and be self-motivated Availability for on-call support and the occasional weekend or after-hours support Our Ideal Candidate Will Also Possess Cisco hardware, Exchange, and cloud environments PowerShell scripting knowledge Microsoft Power Automate knowledge A Bachelor's degree in Information Technology What We Offer CloudHQ's people and culture are the most enriching aspects that make us a great place to work. We are strengthened by industry experts who bring extensive knowledge, skill, and experience; leaders who bring vision, innovation and commitment to our people; and an expanding team of individuals who believe in that vision and bring their best to support their customers and team. Our employees enjoy competitive compensation and rewarding incentives, comprehensive benefits (medical, dental, vision, life insurance, disability), 401(k) with match, 12 paid holidays, generous PTO, development opportunities, and the ability to closely impact and contribute to the growth of an exceptional organization. Equal Employment Opportunity CloudHQ is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other legally protected status.
    $40k-79k yearly est. 4d ago
  • IT TECHNICIAN

    Fitzgerald Auto Malls 4.2company rating

    Technical support specialist job in Gaithersburg, MD

    Job DescriptionDescription: Hiring Immediately, IT Support Technician. Excellent compensation and benefits. We are currently looking for an IT Support Technician to help us maintain our company wide hardware and software. Who are we? We are Fitzgerald Auto Mall, one of the largest auto groups in the US with over 20 dealership locations spread across 3 states and 27 websites. This position will be working from our main location in Gaithersburg and must be willing to commute. BENEFITS Generous compensation based on experience. EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY! Positive and family friendly atmosphere. Employer Paid Short Term/ Long Term Disability. Employer Paid Life Insurance. Benefits available - Health, Dental, 401k. Employee purchase discount program. RESPONSIBILITIES Computer workstation deployment, troubleshooting and repair. Printer deployment, troubleshooting and repair. Network equipment deployment and troubleshooting. Network cabling installation and termination. Remote location support. Software application installation and support. Phone system installation and support. REQUIREMENTS 3 to 5 years relevant work experience required. Candidates must demonstrate strong working knowledge of phone and computer systems. Applicants need to to physically capable of working on their feet, running cable as needed, and lifting as much as 50 lbs when installing equipment. A+ Certification required, Net+ certification would be a plus. Schedule flexibility is needed, including occasional evenings and weekends for special projects. Consistent, dependable and accurate in completing responsibilities and assignments. Equal Opportunity Employer. Apply now to submit your resume. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid driver's license. Requirements:
    $35k-71k yearly est. 12d ago
  • PMP with Experience in IT

    Itnova

    Technical support specialist job in Glen Burnie, MD

    ITnova is seeking a PMP with experience in IT, with at least 6 years of experience in managing IT related projects. Must demonstrate a leadership role in at least three successful projects that were delivered on time and on budget. Education Requirements: Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline. General Experience: At least 6 years of experience in project management. Specialized Experience: At least 6 years of experience in managing IT related projects and must demonstrate a leadership role in at least three successful projects that were delivered on time and on budget. Duties: Perform day-to-day management of the project, identifies issues and risks and recommends possible issue and risk mitigation strategies associated with the project under assigned Task Orders. Acts as a facilitator between a State and/or agency and IT contractor. Responsible for ensuring that work performed under TOs is within scope, consistent with requirements, and delivered on time and on budget. Identifies critical paths, tasks, dates, testing, and acceptance criteria. Provides solutions to improve efficiency (e.g., reduce costs while maintaining or improving performance levels). Monitors issues and provides resolutions for up-to-date status reports.
    $34k-68k yearly est. Auto-Apply 60d+ ago
  • FLEX IT Technician, Omaha

    Sitio de Experiencia de Candidatos

    Technical support specialist job in Bethesda, MD

    . Onsite - 4-5 days in office. IT Technician, CEC The IT Technician, Customer Engagement Centers (CEC), is responsible for providing comprehensive technical and functional support to CEC offices. This role encompasses assisting operations leadership with strategic technology planning and execution, in addition to performing installations, maintenance, and repairs of all center-based computer systems, equipment, telephony, and peripheral devices. CANDIDATE PROFILE Education and Experience Required: Bachelor's degree or an equivalent combination of professional experience, education, technical training, or certifications 2+ years of experience in Information Technology, with a technical specialization in PC support and a thorough understanding of network infrastructure Comprehensive knowledge of both Windows and Mac desktop operating systems Proficiency in utilizing MS Office applications (including Access), SharePoint, Smart Deploy, and PDQ Preferred: A+, N+ and/or Microsoft certifications CORE WORK ACTIVITIES Execute installations, maintenance, and repairs for all center-based computer systems, equipment, and peripheral devices Serve as the primary hardware contact for technical processes and project-specific requirements Handle PC support escalations from Tier 1 (Atos) to Tier 2 resources (local IT, Corporate IT, and Network Services) Provide support for basic telephony configuration and in-center maintenance Offer technical support for Sales (both in-center and Home Agent), Customer Care, Loyalty, and the Customer Engagement Center support team desktop portfolios Facilitate Home Agent deployments Maintain tracking and inventory of all hardware assets Coordinate escalation of issues across Tier 3 and Tier 4 Corporate IT resources to ensure resolution Collaborate with onsite leadership to address operational technology requirements At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $34k-68k yearly est. Auto-Apply 24d ago
  • Technical Support - Sr (MAC OS Expert )

    Akkodis

    Technical support specialist job in McLean, VA

    Akkodis is seeking a Technical Support - Sr for a Contract job with a client in Mclean VA . Ideally looking for applicants with a solid background in the financial services industry Technical Support - Sr(MAC OS EXPERT ) Duration: 8 Months + Possible Conversion Rate Range: $31-32 /hr on w2 ; The rate may be negotiable based on experience, education, geographic location, and other factors. Must Have Exp with Mac PC(Very good experience is required ), Networking, Software, Android, Apple & Google Environment They use ServiceNow as Ticketing System Great Communication, Problem solving & Soft skills are really important for this role. Job Description: Responsibilities: Provide support for a fast growing group of team members in multiple divisions Heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices. Top notch customer focused support Excellent written and verbal communication skills Engaged in cross-train efforts amongst peers where applicable Contribute to site level operational readiness, process improvements Effectively manages up as needed Self-aware of gaps in skills, works to improve Frequent collaboration with site lead, acting as back-up when delegated to Cross platform collaboration with immediate peers Basic Qualifications: High School Diploma, GED, or equivalent certification. At least 1 year of experience in remote administration and end user support. At least 1 year of experience with Windows 10 or earlier operating systems. At least 1 year of experience with ticketing and traffic reporting tools(Zendesk, HPSM, ServiceNow). At least 6 months of experience with Google suite applications. At least 1 year of experience with mac OS (High Sierra). Preferred Qualifications: Bachelor's Degree in Business, Information Systems, Computer Science or Military experience. 1+ years of experience with Active Directory services integration. 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions. Apple certification(s). 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX). 1+ years of mac OS Server administration experience. 1+ years of experience with Active Directory. 1+ years of mac OS Server administration experience. 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM 1+ years of experience with productivity tools running on Mac's, to include MS Office, Lync or Skype 1+ years of experience with Mac experience supporting 100+ end users 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and mac OS If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at ********** /*********************************. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance
    $31-32 hourly 20h ago
  • Information Technology Specialist

    United States Army 4.3company rating

    Technical support specialist job in Baltimore, MD

    Information Technology Specialist Job Overview: You will immerse yourself in becoming a true expert in elevating the organization's communication network. Your journey will involve installing, configuring, securing, and maintaining communications systems, empowering you to contribute significantly to the organization's technological advancement. Requirements: Attend a 30-week paid training program to gain skills and certifications in network security, programming, coding, computer languages, computer systems, communication network operations, and network administrations. Advanced certifications require additional full funded training programs. Benefits: Comprehensive Healthcare, Vision, and Dental plans. 30 days paid vacation. 90 days paid paternity and maternity vacation. Comprehensive wellness programs including fitness facility access, nutrition consulting, curated fitness plans, and more. Housing, clothing, and relocation allowance. Tuition assistance. Student loan repayment. Flexible retirement and pension plans. Pay and Promotion: Entry pay and promotions vary based on education level and qualifications. Hiring bonus opportunities available. Specialty bonuses available depending on qualifications and position. Guaranteed promotion opportunities. Additional Career Opportunities: Upon successful completion of first term contract, you are guaranteed up to 5 interviews with your choice 1,200 industry leading organizations including Charter Communications, Tesla, and COX Communications. Similar Career Fields Include: Information Security Analyst, Cyber Defense Analyst, and Network and Systems Administrator. About Our Organization: The U.S. Army offers a variety of possibilities for to discover your true potential - whether you are looking to gain technical expertise, travel the world, or serve your community, the Army's unique career opportunities and comprehensive benefits package will enable you to achieve your goals. Be All You Can Be. Now Hiring Full and Part Time Positions. Click apply for an Interview d24ad0b8-823f-4e68-a892-2986ccdf7392
    $65k-86k yearly est. 1d ago
  • IT Help Desk

    Bc Tech Pro 4.2company rating

    Technical support specialist job in Sykesville, MD

    This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k. Pay is $23 per hour Responsibilities: Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. Provides support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Skills: Excellence in communication and customer-facing skills Strong oral, written and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair kit Additional requirements may exist if offer of employment is extended Additional Information All your information will be kept confidential according to EEO guidelines.
    $23 hourly 1d ago
  • PMP with Experience in IT

    Itnova

    Technical support specialist job in Glen Burnie, MD

    Job Description ITnova is seeking a PMP with experience in IT, with at least 6 years of experience in managing IT related projects. Must demonstrate a leadership role in at least three successful projects that were delivered on time and on budget. Education Requirements: Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline. General Experience: At least 6 years of experience in project management. Specialized Experience: At least 6 years of experience in managing IT related projects and must demonstrate a leadership role in at least three successful projects that were delivered on time and on budget. Duties: Perform day-to-day management of the project, identifies issues and risks and recommends possible issue and risk mitigation strategies associated with the project under assigned Task Orders. Acts as a facilitator between a State and/or agency and IT contractor. Responsible for ensuring that work performed under TOs is within scope, consistent with requirements, and delivered on time and on budget. Identifies critical paths, tasks, dates, testing, and acceptance criteria. Provides solutions to improve efficiency (e.g., reduce costs while maintaining or improving performance levels). Monitors issues and provides resolutions for up-to-date status reports.
    $34k-68k yearly est. 8d ago
  • IT TECHNICIAN

    Fitzgerald Auto Mall 4.2company rating

    Technical support specialist job in Gaithersburg, MD

    Hiring Immediately, IT Support Technician. Excellent compensation and benefits. We are currently looking for an IT Support Technician to help us maintain our company wide hardware and software. Who are we? We are Fitzgerald Auto Mall, one of the largest auto groups in the US with over 20 dealership locations spread across 3 states and 27 websites. This position will be working from our main location in Gaithersburg and must be willing to commute. BENEFITS Generous compensation based on experience. EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY! Positive and family friendly atmosphere. Employer Paid Short Term/ Long Term Disability. Employer Paid Life Insurance. Benefits available - Health, Dental, 401k. Employee purchase discount program. RESPONSIBILITIES Computer workstation deployment, troubleshooting and repair. Printer deployment, troubleshooting and repair. Network equipment deployment and troubleshooting. Network cabling installation and termination. Remote location support. Software application installation and support. Phone system installation and support. REQUIREMENTS 3 to 5 years relevant work experience required. Candidates must demonstrate strong working knowledge of phone and computer systems. Applicants need to to physically capable of working on their feet, running cable as needed, and lifting as much as 50 lbs when installing equipment. A+ Certification required, Net+ certification would be a plus. Schedule flexibility is needed, including occasional evenings and weekends for special projects. Consistent, dependable and accurate in completing responsibilities and assignments. Equal Opportunity Employer. Apply now to submit your resume. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid driver's license. Salary Description $60,000-$70,000
    $60k-70k yearly 14d ago

Learn more about technical support specialist jobs

How much does a technical support specialist earn in Glen Burnie, MD?

The average technical support specialist in Glen Burnie, MD earns between $32,000 and $95,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.

Average technical support specialist salary in Glen Burnie, MD

$55,000

What are the biggest employers of Technical Support Specialists in Glen Burnie, MD?

The biggest employers of Technical Support Specialists in Glen Burnie, MD are:
  1. Alertus Technologies
  2. MEI Rigging & Crating
  3. Koniag Government Services
  4. Intralox
  5. BC
  6. Wilson Elser-Business & Legal Professionals
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