Technical support specialist jobs in Greece, NY - 138 jobs
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IT Support Specialist
Urban League of Rochester Ny Inc. 4.0
Technical support specialist job in Rochester, NY
Requirements
Prior experience in Information Technology with Tier-1 help desk support or tier level 1 support
$46k-82k yearly est. 26d ago
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CIC Wireless Technical Support Specialist
GE Vernova
Technical support specialist job in Rochester, NY
SummaryWe are seeking a motivated and technically curious TechnicalSupportSpecialist (Wireless) to join our CIC Wireless TechnicalSupport team in Rochester, NY. This position provides Level 2 post-sales technicalsupport for GE Vernova's wireless communications portfolio. The successful candidate will be responsible for providing technicalsupport and maintenance for our wireless and wired network infrastructure product lines, including 5G, Fiberoptic, and LTE technologies. This role requires a deep understanding of network systems, exceptional problem-solving skills, and the ability to work collaboratively in a fast-paced environment.
This role acts as the technical bridge between Level 1 customer care and senior Level 3 engineering experts. The successful candidate will help resolve customer issues, replicate field problems in lab environments, and contribute to process improvements across the NAM support organization. Functions with some autonomy but guided by established policies or review of end results.Job Description
Essential Responsibilities:
Provide ongoing technicalsupport and case management daily through phone, email, and other forms of communication.
Investigate technical problems, reproduce issues as required, and interface with Product Line teams to drive customer issues to closure, in a timely manner with a positive outcome
Facilitate the Return Material Authorization (RMA) process by validating reported failure symptoms and liaising with repair operations.
Track, update, and maintain accurate RMA status records throughout the repair cycle.
Collaborate with the Service Repair Organization to ensure customer satisfaction and review repair reports prior to customer release.
Troubleshoot hardware, firmware and software issues reported by customers; identify root causes through system logs, configuration review, and test replication.
Configure, test, and validate RF and IP-based network setups including routing, VPNs, VLANs, NAT, and basic QoS settings.
Collaborate with L3/L4 engineering Teams for escalated investigations, ensuring comprehensive problem documentation.
Assist with firmware upgrades, device provisioning, and remote network diagnostics to restore customer operations quickly.
Document troubleshooting findings and contribute to knowledge base articles, FAQs, and training material for internal and external teams.
Participate in process improvement and KPI reporting activities, ensuring timely, accurate, and professional case management.
Maintain a high standard of customer communication, setting clear expectations and providing regular status updates.
Flexible to work on-call, after hours support or modified hours of work to support customer.
Required Qualifications
Bachelor's degree in Electrical Engineering, Computer Engineering, or related technical discipline (or equivalent technical experience).
Minimum 1-2 years of experience in technicalsupport, field service, or network operations with RF, wireless, or IP networking systems.
Working knowledge of network fundamentals: IP addressing, subnetting, routing, switching, VPN, and firewall concepts.
Familiarity with diagnostic tools such as Wireshark, ping/traceroute, or terminal-based interfaces.
Strong written and verbal communication skills in English with a focus on customer clarity and professionalism.
Ability and willingness to travel up to 15% for customer meetings, training, and internal collaboration.
Desired Characteristics
Hands-on experience with industrial or utility-grade wireless products (UHF/VHF, cellular, or unlicensed bands).
Basic understanding of 4G LTE architecture (EPC, RAN, SIM provisioning).
Knowledge of cybersecurity basics: encryption, authentication, and certificate management
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
For candidates applying to a U.S. based position, the pay range for this position is between $72,400.00 and $108,600.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: ineligible.This posting is expected to remain open for at least seven days after it was posted on November 19, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
$72.4k-108.6k yearly Auto-Apply 60d+ ago
Dynamic PC Support
Worldwide Techservices 4.4
Technical support specialist job in Rochester, NY
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
$50k-72k yearly est. 18d ago
IT Support Specialist
Pfaudler Company
Technical support specialist job in Rochester, NY
GMM Pfaudler US Inc is a leading supplier of highly engineered glass-lined critical equipment and process systems for global energy, chemical and industrial markets.
Full-time employees are eligible for Medical, Dental, Vision, Life Insurance and Disability coverage. We also offer a 401(k) Plan with employer match and safe harbor contribution, as well as Vacation, Holidays, Tuition Reimbursement and professional development opportunities.
Primary Responsibilities
User & Helpdesk support
Provide day-to-day assistance to the user community answering questions, providing hardware & software support training and resolving individual issues.
Provide user support for Microsoft Office 365
Provide user support to shared network resources
Assist with individual software installation & setup
Maintain user onboarding and separation processes for account maintenance
Work within the Helpdesk ticket system to address and correct hardware & software break/fix events.
PC network support
Maintain PC assets for performance, security, stability and software updates.
Track all PC assets via internal tracking application
Printing support
Maintain operation of networked and individual printing devices including supplies and repair via external services.
Manage print server functionality.
Provide user support to shared network devices
Mobile device support
Where applicable, provide mobile device support for smart phones & tablets.
Assist users with setup and operation of devices
Technical requirements
Knowledge of Microsoft Windows PC operating systems
Knowledge of Microsoft Active Directory Domain services
Knowledge of IP V4 & IP V6 ethernet networking principles with a basic understanding of switching and routing
Knowledge of Microsoft Office 365 product portfolio
Qualifications
IT related degree or job experience with professional certification preferred. Minimum 5 years full-time with manufacturing or IT services organization preferred.
Excellent customer service abilities and proficient in soft skills such as: verbal, interpersonal, listening, time management, analytical & problem solving and professionalism.
Employer's Disclaimer:
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job posting in no way states or implies that these are the only duties to be performed for this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise.
GMM Pfaudler US Inc provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation or any other characteristic protected by federal, state, or local law.
$44k-77k yearly est. Auto-Apply 6d ago
Computer Field Technician
Bc Tech Pro 4.2
Technical support specialist job in Rochester, NY
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$32k-42k yearly est. 1d ago
Application Support Specialist
Telesoft LLC Dba Calero
Technical support specialist job in Rochester, NY
Provide exceptional technicalsupport services to customers, resellers and channel partners worldwide, resulting in a high level of customer satisfaction. Work closely with other internal departments such as operations, engineering and sales.
Responsibilities:
Answer incoming phone calls to the support team, ensuring all customer contacts are thoroughly documented using an incident management system.
Respond to new tickets raised in an incident management system, providing USEFUL update to the customer within SLA.
Manages multiple tasks in a fast-paced environment using strong problem-solving skills, priority decisions and time management.
Replication, documentation and escalation of any support ticket.
New login creation, account modifications, login deletions and password resets.
Review and update of known issues, knowledge bases and wiki pages to support any ticket.
Application of SQL patches for FinTech & Vision clients.
Database restoration using AutoUTL (FinTech & CaleroMDM).
Upgrades and patching of Connect clients (with assistance).
Expansion of knowledge around Calero‘s entire product suite (FinTech, Calero.com, Connect, CaleroMDM and Pinnacle).
May be required to support customers worldwide via live phone call in a 24/7 environment, as well as provide after-hours support dependent on demand.
Education:
Bachelor's degree in Computer Science preferred;
Consideration may be given to a candidate with a degree in lieu of experience.
Experience and Training:
1-3 years customer tech support experience preferred
Technical Knowledge:
An individual who can work under pressure, communicate efficiently and provide alternative solutions is likely to succeed.
Knowledge of databases and SQL/Oracle
Ability to learn new technologies at a fast rate.
Effective communication skills; oral and written
Extremely detail oriented
Good understanding of telecommunication expense management or market data industries preferred
$74k-122k yearly est. Auto-Apply 12d ago
Application Support Specialist
Calero
Technical support specialist job in Rochester, NY
Job Description
Provide exceptional technicalsupport services to customers, resellers and channel partners worldwide, resulting in a high level of customer satisfaction. Work closely with other internal departments such as operations, engineering and sales.
Responsibilities:
Answer incoming phone calls to the support team, ensuring all customer contacts are thoroughly documented using an incident management system.
Respond to new tickets raised in an incident management system, providing USEFUL update to the customer within SLA.
Manages multiple tasks in a fast-paced environment using strong problem-solving skills, priority decisions and time management.
Replication, documentation and escalation of any support ticket.
New login creation, account modifications, login deletions and password resets.
Review and update of known issues, knowledge bases and wiki pages to support any ticket.
Application of SQL patches for FinTech & Vision clients.
Database restoration using AutoUTL (FinTech & CaleroMDM).
Upgrades and patching of Connect clients (with assistance).
Expansion of knowledge around Calero‘s entire product suite (FinTech, Calero.com, Connect, CaleroMDM and Pinnacle).
May be required to support customers worldwide via live phone call in a 24/7 environment, as well as provide after-hours support dependent on demand.
Education:
Bachelor's degree in Computer Science preferred;
Consideration may be given to a candidate with a degree in lieu of experience.
Experience and Training:
1-3 years customer tech support experience preferred
Technical Knowledge:
An individual who can work under pressure, communicate efficiently and provide alternative solutions is likely to succeed.
Knowledge of databases and SQL/Oracle
Ability to learn new technologies at a fast rate.
Effective communication skills; oral and written
Extremely detail oriented
Good understanding of telecommunication expense management or market data industries preferred
$74k-122k yearly est. 14d ago
Payroll Tech Support Specialist
One Path Career Partners
Technical support specialist job in Penfield, NY
We are hiring for an Online Payroll Tech SupportSpecialist! In this full-time opportunity, you'll answer inbound calls and e-mails in a call center environment in order to provide technicalsupport to user. To be considered for this position, please have HS Diploma and a minimum of 2 years in call center client service or technicalsupport environment. Does this describe you? Apply today!
Position Details:
Full time
M-F schedule days
Provides problem analysis and resolution
Provides inbound and outbound customer service
Researches and resolves complex client or field issues
Maintains and updates all client information in all systems
Maintains a high level of customer service and client retention
Competitive hourly rate
One Path Career Partners is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.
$44k-77k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Gates, NY
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$32k-43k yearly est. 20d ago
Sr. IT Support Technician
Innovative Solutions 4.5
Technical support specialist job in Rochester, NY
Overview: Innovative is seeking an IT SupportSpecialist to provide technicalsupport for our internal operations. As the primary point of contact for employee technology needs, you'll ensure seamless day-to-day operations. When internal needs are met, you'll provide Tier 1 support to NOC team, gaining valuable experience alongside experienced engineers.Location: Rochester, NY (In-office 5 days per week)
Primary Focus - Internal Technology Support:Serve as first point of contact for all employee technology requests via helpdesk Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals Troubleshoot hardware and software issues with hands-on desk-side support Administer SaaS applications (Office 365, Slack, collaboration tools) Manage and support all printers, copiers, scanners, and AV equipment Support onboarding/offboarding processes and maintain system documentation Proactively monitor and address potential issues before they impact employees Secondary Focus - Internal NOC Team /Support tickets (When Internal Needs Met):Provide Tier 1 support for managed service team (password resets, basic troubleshooting) Assist with routine client monitoring and maintenance under guidance of Senior EngineersEscalate complex issues appropriately and document resolutions What Experience You Need:1-3 years IT experience in end-user support (internships/coursework may be considered) Associate's Degree in Computer Science, IT, or related field preferred Proficiency with both Windows and Mac OS administration Office 365 administration experience Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment) Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi) Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar) Strong customer service and communication skills Valid driver's license
Preferred Qualifications:AV equipment setup and troubleshooting experience Exposure to AWS or cloud technologies Basic scripting (PowerShell, Python, Bash) CompTIA A+, Network+, or similar certification
Metrics for Success:95%+ satisfaction rate on internal employee surveys All internal requests addressed within defined SLAs100% uptime of office AV equipment and critical systems AWS Cloud Practitioner certification within 6 months Healthy ticket velocity across internal and external queues
Growth Opportunities and Professional Development:Clear pathway to Support Engineer with increased client responsibilities Mentorship and AWS certification support Gradual exposure to infrastructure management and client environments Opportunity to specialize in cloud, networking, or security Work toward AWS Cloud Practitioner certification within 6 months Shadow senior engineers and participate in team knowledge sharing
Additional Information:Occasional after-hours support and maintenance On-call rotation after training period (6+ months)
The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training
$47k-74k yearly est. Auto-Apply 43d ago
Business Systems Support Specialist
Kommissary
Technical support specialist job in Lima, NY
Full-time Description
Job Title: Business Systems SupportSpecialist
Reports To: Operations Systems Manager
Kommissary is a social enterprise on a mission to spread joy through food. We deliver high volumes of diverse, high-quality meals to New Yorkers. As a proud minority-owned business, we value diversity, equity, and inclusion and foster a collaborative workplace.
About the Role:
We're looking for a highly organized, solutions-oriented Business Systems SupportSpecialist who has experience working with API linking between applications, AI tools and customs GPTs. If you're someone who thrives in fast-paced environments, feels a deep sense of ownership, and wants to be part of building better systems as we grow - we want to hear from you.
Our business supports schools and institutions with food and supply distribution, and the work moves quickly. You'll be willing to learn and research background information and whatever the project at hand is. This role is perfect for someone who enjoys variety, cares about doing things right, and wants to help build smarter, more efficient systems - especially in a business that's scaling fast.
What You'll Do:
Support the implementation of new systems (e.g., CRM, ERP) by assisting with data entry, testing, and assisting end users. This extends to all process areas.
Collect and organize existing data and/or information to streamline new project initiatives.
Understand current business processes and be comfortable with learning about continuous improvement principles.
Coordinate meetings, track action items, and maintain project documentation.
Assist in the development and deployment of internal applications and workflow tools.
Assist in internal system integrations and API management.
Monitor and troubleshoot existing system performance.
Document processes and workflows involving internal systems.
Work with different departments to translate their needs into technical specifications.
What We're Looking For:
A strong sense of ownership and pride in seeing things through.
Attention to detail, especially when it comes to products, deadlines, and upper management requests.
A self-starter with a bias for action - you don't wait to be told what to do.
Excellent communication skills - clear, respectful, and proactive.
Proficiency in Google Sheets or Microsoft Excel (filters, formulas, pivots - or eagerness to learn fast).
Technically sound in Python and JavaScript.
Experience with SAP, Salesforce and similar platforms.
Experience in using AI to push improvements.
Ability to work under pressure, adapt quickly, and thrive in an environment where things change daily.
A team player who genuinely wants to help build better systems and take the company to the next level.
5+ years of experience in a related role.
Bachelor's Degree in Computer Science, Information Systems, or Business Administration or related field required.
What We Offer:
Competitive salary: $80,000-$87,000 per year.
Health insurance, PTO, and professional development opportunities.
A mission-driven, inclusive workplace with growth opportunities.
Physical Demands:
Generally, presents standard office environment. Must be able to remain in a stationary position >75% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations. This position requires traveling to both Long Island City, NY and Bronx, NY facilities.
Other Duties:
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Equal Employment Opportunity: Kommissary does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Kommissary is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us at *****************.
Salary Description $80,000-$87,000
$80k-87k yearly 60d+ ago
IT Help Desk Specialist
Just Solutions, Inc.
Technical support specialist job in Fairport, NY
Job Description
Before we tell you about the role, here's what you should know about us.
At Just Solutions, Inc., our mission is to empower businesses through cutting-edge technology solutions. We go beyond traditional IT services, delivering comprehensive strategies that enhance connectivity, security, and efficiency. Whether it's optimizing networks, implementing advanced systems, or providing proactive support, we help our clients stay ahead in an ever-changing digital landscape. With decades of experience and a passion for innovation, we're committed to driving success through technology.
POSITION DETAILS:
Role: IT Help Desk Specialist Location: Fairport, NY - supporting clients across Western NY (Utica to Buffalo) Pay: $26-$36 per hour, based on experience Schedule: Monday-Friday, 8:00 AM-5:00 PM, with opportunities for overtime
WHAT YOU'LL BE DOING:
When you join our team as an IT Help Desk Specialist, your day starts by reviewing your ticket queue and responding to client requests with professionalism and courtesy. You spend time answering phone calls in the office, providing clear guidance and technical assistance, and visiting client sites to resolve issues face-to-face. Your ability to communicate effectively and maintain a pleasant demeanor ensures every interaction builds trust and keeps operations running smoothly.
You manage multiple tickets and calls, document resolutions thoroughly, and escalate issues according to SLAs when necessary. You also handle escalated service desk tickets, perform scheduled remote maintenance, and follow departmental policies for reporting, change control, and request management. With strong organizational skills and sound judgment, you balance tasks efficiently, own issues through resolution, and finish the day by updating all tickets and submitting your timesheet promptly.
WE THINK YOU'LL EXCEL IF YOU HAVE:
Associate degree in Computer Science or related field, or equivalent experience
CompTIA A+ certification (or equivalent)
5+ years of hands‑on technicalsupport or computer support experience
Prior experience on a help desk or within an MSP environment
Interest in growing toward server, networking, or cybersecurity engineering
Valid driver's license and reliable personal vehicle for travel across Western NYTechnical Strengths:
Strong proficiency with support tools and PC software troubleshooting
Experience with antivirus solutions (ESET, SentinelOne, Windows Defender)
Skilled with remote access tools (LogMeIn, ScreenConnect, TeamViewer, VNC)
Working knowledge of DNS, DHCP, firewalls, and mail flow
Familiarity with AD, IoT devices, and workstation peripherals (USB/NAS drives, printers/MFPs)
Cybersecurity awareness and hands‑on best‑practice experience
Experience supporting iOS and Android devices
Expertise with Windows 11 and Microsoft 365/Office 365
MacOS experience (plus)
PC building or advanced hardware experience (gaming rigs, graphics cards) (bonus)
Soft Skills:
Strong written and excellent verbal communication skills
Pleasant and professional demeanor in all client and internal interactions
Ability to manage multiple tickets, calls, and projects simultaneously
Sound judgment and effective decision-making abilities
Highly organized and able to work independently without direct supervision
Resourceful and proactive in resolving issues
Commitment to client satisfaction and building positive relationships
Energy, enthusiasm, and a results-oriented mindset
HERE'S WHAT WE OFFER:
Health, dental, and vision insurance
HSA/FSA
Life insurance
Short- and long-term disability
Bonus structure
PTO
401(k) with company match
Growth opportunities
Incentives for earning additional certifications
Sound like the perfect opportunity for you? Apply today with our initial, mobile-friendly application!
Must have the ability to pass a background check
Job Posted by ApplicantPro
$26-36 hourly 5d ago
Technical Support
Launch Focus
Technical support specialist job in Rochester, NY
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus, however, we will train.
$44k-75k yearly est. 60d+ ago
IT Network Engineer/Generalist
Qed Technologies International, LLC 3.6
Technical support specialist job in Rochester, NY
FLSA Status: Exempt
About QED Technologies: QED Technologies is a leading capital equipment manufacturer serving the precision optics industry. Our innovative solutions enable the production of high-quality optical components with superior accuracy. We are committed to driving future growth through innovation, excellence, and customer satisfaction.
Summary
We are seeking an experienced Network Engineer to join our growing IT team. This role is crucial for maintaining and enhancing our network infrastructure, ensuring seamless connectivity and security across our organization. The ideal candidate will have a strong background in Cisco and Meraki networking equipment and also be versatile enough to handle various IT tasks, including server administration and end-user support. Excellent communication skills and problem-solving abilities are essential.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Design, implement, and manage network infrastructure using Cisco, Meraki, and Fortinet equipment, including firewalls, switches, and routers.
Monitor network performance and security, and take proactive measures to prevent issues.
Maintain documentation of network configurations, procedures, and policies.
Collaborate with the rest of the IT team to develop and implement IT policies and procedures.
Help to perform routine maintenance and upgrades on servers and other devices.
Help to manage Microsoft 365, Azure, and virtualization environments.
Help to provide IT support for end-users, including troubleshooting and resolving network, hardware, and software issues.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B.S.) from four-year college or university in Computer Science, MIS, Information Technology, or in another related discipline if applicant has sufficient IT experience; or equivalent combination of education and experience.
Minimum of five (5) years industry experience.
Required Skills
To perform this job successfully, an individual must have:
Extensive experience with Cisco, Meraki, and/or Fortinet networking equipment.
Strong knowledge of networking protocols, firewall management, and network security.
Demonstrated proficiency for understanding IT concepts such as identity, security, compliance, networking, databases, APIs, etc.
Demonstrated proficiency for critical thinking and troubleshooting.
Excellent communication skills.
Excellent project management and time management skills.
Other Desired Engineering Skills and Abilities
The following skills, although not required, will be considered a plus when evaluating a candidate:
Relevant certifications (e.g., CCNA, CCNP, Meraki CMNA) are a plus.
Experience with CMMC 2.0 and NIST 800-171/DFARS controls is a plus
Experience with Microsoft Dynamics Business Central and/or Dynamics CRM is a plus
Experience with Microsoft Power platform (PowerBI, PowerApps, Power Automate) is a plus
Travel , domestically and internationally may occasionally be required (
QED Technologies is an Equal Opportunity Employer.
$79k-111k yearly est. Auto-Apply 48d ago
IT Specialist
0039&&Polarson Angel
Technical support specialist job in Rochester, NY
Review diagnostics and assess the functionality and efficiency of systems • Implement security measures • Monitor security certificates and company compliance of requirements • Offer technicalsupport to company staff and troubleshoot computer problems • Install and update company software and hardware as needed • Anticipate and report the cost of replacing or updating computer items
$67k-97k yearly est. 60d+ ago
IT - Full Time
Cannon Industries 3.3
Technical support specialist job in Rochester, NY
A completed application is required for employment consideration. Please go to:
*************************
Under About Us, please complete the employment application
A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers' standards grow with each passing year.
The Information Technology Department is responsible for developing, implementing, overseeing, monitoring and maintaining telecommunication systems and providing technicalsupport services in a Microsoft environment. This includes the development, installation, support and implementation of Servers and applications, as well as Local and Wide Area Networks
Requirements
Associate's Degree or a combination of education and experience
Ability to troubleshoot hardware/software issues
Knowledge of printer/copier installation and maintenance
Knowledge of or experience with packaged database structure and MS Access
Benefits
Benefits are available after 90 days.
$34k-41k yearly est. Auto-Apply 60d+ ago
Information Technology - IT Internship
Episcopal Homes of Minnesota 3.8
Technical support specialist job in Rochester, NY
Episcopal SeniorLife Communities Mission: We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual's needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge…
Life. Inspired Every Day.
***Internship opportunity requires being on-site in Rochester, NY,***
Internship for academic credit only
Opportunity to begin in Fall of 2025
Under direct supervision of the Chief Information Officer (CIO) with the guidance and direction of the Director of Infrastructure and Information Technology (IT) Manager the IT Intern will assist in the general operations of the IT department. Assignments are given at incremental levels of complexity as proficiency is gained in various functions including, but not limited to, computer maintenance, user provisioning, installation of software programs, help desk troubleshooting, network projects, and systems analysis. This position enables college students enrolled in an approved program to receive technical training and gain practical experience. Work in this role contributes to the effective and efficient operations of the organization, utilizing technical training in a hands-on way.
LEARNING OBJECTIVES AND GOALS
An overall understanding of the information technology operations in a large healthcare organization
Assisting with problem resolution on PCs (desktops and laptops), printers/copiers, smart phones and software issues.
Regular maintenance of computer systems.
Monthly audit of facility computers and licenses.
Utilization of a help desk program used by staff to facilitate assistance requests.
Ensuring employee issues are resolved in a timely manner, promptly responding to requests and inquiries, working to find a solution and seeking out the correct resources for assistance.
Troubleshooting various network and telecommunications problems.
Work on inventory and ticketing systems to increase communications.
May require interaction with Residents of ESLC.
OTHER DUTIES
This intern description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the internship. Duties, responsibilities, and activities may changes at any time with or without notice
Requirements
KNOWLEDGE, SKILLS, and ABILITIES:
Strong organizational and communication skills with keen attention to detail.
Knowledge of Microsoft 365 applications and operating systems
Ability to lift and carry up to 30 lbs of equipment.
Must have reliable transportation.
Interest in learning about various Network devices and Server devices.
EDUCATION:
Internship is open to current freshmen through seniors working toward an Associate's or Bachelor's degree in Information Technology
EXPERIENCE:
Entry Level
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform
the essential functions.
Performing duties of this job requires occasional walking and standing in and around the reception area, and lobby. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.
$33k-40k yearly est. 60d+ ago
Support Technician
Daveandbusters
Technical support specialist job in Rochester, NY
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $15.50- $17 per hour
Salary Range:
15.5
-
17
We are an equal opportunity employer and participate in E-Verify in states where required.
$15.5-17 hourly Auto-Apply 60d+ ago
tech support
Global Channel Management
Technical support specialist job in Rochester, NY
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
1-2 years
tech support
customer service
medical tterminology
Additional Information
$14/hr
12 months
$14 hourly 1d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Rochester, NY
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$32k-43k yearly est. 20d ago
Learn more about technical support specialist jobs
How much does a technical support specialist earn in Greece, NY?
The average technical support specialist in Greece, NY earns between $34,000 and $99,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.
Average technical support specialist salary in Greece, NY
$58,000
What are the biggest employers of Technical Support Specialists in Greece, NY?
The biggest employers of Technical Support Specialists in Greece, NY are: