Technical support specialist jobs in Greenville, NC - 140 jobs
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Computer Field Tech Position- Greenville SC
BC Tech Pro 4.2
Technical support specialist job in Greenville, NC
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
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Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Technical support specialist job in Greenville, NC
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$38k-53k yearly est. 60d+ ago
Now Hiring IT and Telecom Field Technicians
Hardy Industries 3.7
Technical support specialist job in Greenville, NC
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid drivers license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
$60k-86k yearly est. 10d ago
Substance Abuse Professional Community Supports Team
Pathways To Life 3.9
Technical support specialist job in Greenville, NC
Who we are looking for
We are seeking a talented individual who shares our focus and dedication for those we serve and support. This is a role that is key for service delivery within the Community Supports Team Service area and designed to truly make a difference in the lives of the families that are served, improving the quality of life and connection to community.
What you will do
The Community Supports Team Substance Abuse Professional under the supervision of the Team Lead will support members that are identified to have ongoing treatment for Substance Abuse co-occurring with a mental health diagnosis. You will perform assessments and person centered treatment planning in coordination with the CST partners. You will be assisting members in symptom monitoring and management, along with substance abuse education to reduce a higher level of care. You will assist in promoting positive leisure activity development and various areas of skill building in order to maintain recovery. You will perform assessments to determine best practice in crisis planning along with assisting in maintaining an renewing authorization to ensure that the member receives all services necessary on the continuum of care.
Additionally you will have the opportunity to practice autonomy with your existing team, while collaborating with the treatment team. We will look to you to help growth of service area, this will occur through your connections to community engagement while working in collaboration with various behavioral health resources.
Qualifications to join a winning team
If you are ready to make a difference in the lives of those within the Community Supports Team Services we encourage you to apply if you are
Hold a Masters level degree
Be fully or provisionally licensed within the state of North Carolina
Required Certification/License: CCS, CCAS, CDAS, LCAS, LCAS-A
Pathways to Life, Inc. offers comprehensive compensation and benefit to full time employees including
Competitive compensation with regular performance feedback
Healthcare Insurance including Medical, Dental and Vision
Paid Time Off
Per Diem and Part Time Options available.
Who we are
Pathways to Life is a local wellness organization that is committed to helping individuals and families achieve wellness. We specialize in mental health, substance abuse, outpatient services, laboratory testing, medication management, and community and in home mental health services for adults and children.
Since 2006 we have been providing quality services to our local communities through proven programs and treatment methods delivered to our clients by local and qualified professional staff who understand the importance of affecting positive change and restoring wellness in the lives of all that we serve.
What we believe
At Pathways to Life, our mission is to foster continual growth in the lives of those we serve., our colleagues, our culturally diverse communities and ourselves. Our efforts enhance recovery, wellness, self-determination and independence by providing person centered supports, advocacy and outreach efforts delivered with empathy and respect. Pathways prides itself on whole person treatment and we believe in our clients and staff having as many healthy resources as possible.
Physical Demands
Regularly walk, stand or stoop
occasionally lift, carry, push or pull
move objects weighing up to 25 pounds
regularly drive a motor vehicle
must be physically able to complete NCI-B and CPR
If you are ready to make a real difference in the lives of people we serve please apply today to join our team. Pathways to Life, Inc. is an equal opportunity employer providing reasonable accommodation to qualified employees who have protected disabilities protected by applicable laws, regulations and ordinances.
Pathways to Life, Inc is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
$33k-38k yearly est. 60d+ ago
IT Field Technician
ITSS
Technical support specialist job in Goldsboro, NC
Job Description
The IT Field Technician serves IT clients on-site in their businesses, investigating and troubleshooting issues with hardware, software, network, VoIP phone, and internet services and developing solutions to meet the needs of the client. Duties may include PC repair, networking, software installation and updating, liaising with service providers, and working as part of a team in outfitting offices with IT networks and hardware.
Requirements
The IT Field Technician's roles may include:
• Providing high-quality technical customer support
• Spending time out in the field at client sites as well as in the office
• Investigating technical issues, developing and implementing solutions, and explaining technical solutions to clients
• Maintaining client privacy and security, including adhering to industry standards, HIPAA, and other ethical standards in the use of technology
• Networking office space and client workspaces, including pulling network wire, terminating ports, testing cable, and installing drops
Technical skills that would be useful:
• Windows desktop troubleshooting
• PC setup and deployment
• Windows Server support: User additions, password changes, etc.
• Server application troubleshooting (vendor management)
• File Share permissions changes
• Basic Office 365 administration
• Server application upgrades and installations
• Active Directory administration
• Server hardware instillation
• Wireless troubleshooting
• Email troubleshooting
• Vendor support
Qualifications:
• Experience in a managed service environment is a plus
• 3-5 years of direct work experience in IT support
• Networking background
• EDR and Managed Services-level security experience
• Excellent listening and verbal and written communication skills
• Ability to work individually and as part of a team
• Valid driver's license and transportation
• Ability to work at heights on ladders and lifts, in tight spaces, and lift 50 lbs.
Benefits
Salary commensurate with experience
Paid Time Off
Health Insurance, Supplemental Insurance
$41k-71k yearly est. 2d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Greenville, NC
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$28k-40k yearly est. 8d ago
Technical Support Specialist
LS Tractor 4.5
Technical support specialist job in Rocky Mount, NC
Job Title: TechnicalSupportSpecialist
Department: In-House Service
Supervisor: In-House Service and Warranty Manager
Hiring Range: 60,000 65,000 DOQ
8- Hour Shift, Monday Friday
Position Summary
This position is responsible for assisting dealers and customer support with technical product questions on LS Tractor products and improving product resolution cycle times for LS Technicians. This includes improved communication and sharing of best practices among LS Dealers. Works with LS Service Managers to help solve technical service-related problems. Helps to improve LS Technicians diagnostic and repair abilities resulting in less downtime and reduced costs for our customers. Conducts preliminary investigations into LS Tractor product issues. Is a member of our In-house Service Team and supports all products functions allowing LS Dealers to serve customers more efficiently. This position provides in-depth troubleshooting support on diesel engines, hydraulics, transmissions, air conditioning, electrical, etc. Individuals in the TSS position must have the ability and skill sets to clearly troubleshoot these systems over the phone, through email, remote access, and other means. Additionally, this position will support the publication of Technical Information Bulletins. Effective communication of verbal and written technical information is essential. Individuals must display sound judgment and proper assessment of all factors when dealing with difficult situations and customers. Typing and computer skills are required for administrative duties.
Position Duties and Responsibilities
Be a resource for LS Technicians, Service Managers/Advisors/Shop Foreman, and Parts Managers to help resolve critical product problems by assisting in diagnosis, repair and sharing of best practices.
Ensures all necessary information is documented and communicated clearly and concisely.
Coordinates cases between LS Dealers and LS Quality Assurance Team as needed.
Works with LS Quality Assurance and Warranty as a partner in quality to help identify emerging product quality concerns and support problem resolution.
Assist in the creation of Technical Information Bulletins.
Reviews and shares weekly case solution report with the proper team.
Communicates and executes effective processes to ensure internal and external customer satisfaction.
Maintains up to date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics.
May provide technicalsupport to customers for LS Tractor equipment as needed.
Utilize LS Diagnostic Tool, Dealer Portal, Warranty System, Parts System, remote access, and other LS Tractor resources to proactively diagnose equipment issues.
Determine whether dealer/customer issues can be resolved over the phone or coordinate with responsible LS Service Manager to create and set up service visits as needed.
Assists in helping to identify training needs or gaps by communicating with location Service Managers/Advisors/Shop Foreman.
Identifies and drives continuous service and process improvements.
Prepares and analyzes Service Department reports; uses data to help drive improvements for growth.
Proactively sees and participates in available company-sponsored training, to develop and advance knowledge base and skill set to include Start Blue and Stay Blue Training programs required for the development of skills and knowledge.
Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Support management in the pursuit of policies, plans, goals, and long-term objectives.
Ensures our reputation and image in the community is consistent with company values.
Responsible for delivering high level customer experience.
Maintains a clean work area and performs work in an organized fashion.
Perform all other duties as assigned.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in the company handbooks.
May work as a service trainer in our Training Department or assist our service trainers.
Teamwork and Collaboration. Actively engages in production and team meetings and provides timely feedback to team regarding work topics. Understands organizational mesh points and potential synergies. Integrates team efforts across work team. Understands available resources and utilizes those resources when appropriate.
Leadership. Acts with integrity. Treats others with dignity and respect. Models behavior that is consistent with Red monkey Foods Values. Delivers on commitments and deadlines.
Communication. Effectively communicates with team members. Demonstrates sound oral and written communication skills. Communicates effectively and professionally to both internal and external parties. Executes effective customer communication and relationship building techniques.
Minimum Requirements:
Education and Experience Required
5+ years diesel technical experience as a Diesel Technician with mechanical, electrical, and hydraulic systems; preferably LS Tractor.
Experience with basic computer functions; Experience using LS Diagnostic Tool (EVCI) or other computer based diagnostic repair tools.
Advanced level experience communicating effectively verbally and in writing for case documentation and communicating to all necessary parties.
Demonstrated experience solving problems effectively with best possible outcome for all involved.
Demonstrated experience working with customers and customer service experience verbally over the phone, and in writing.
Experience using financial principles to improve Service processes and performance.
Experience analyzing and interpreting data and reports.
Basic computer skills and the ability to use Microsoft Office software.
Skills, Knowledge and Abilities Required
Self-starter.
Enjoy building deep, long lasting relationships with customers and employees.
Ability to operate with a solutions approach and identify existing/emerging customer needs.
Works well in a demanding environment with flexible/non-standard work hours based on the seasonal demand of Agriculture.
Works well independently & with a team and is resourceful in finding solutions.
Willingness and desire to learn about our products and customers continuously.
Willingness to travel to LS conferences and dealer locations as needed for occasional internal training events, etc.
Basic computer skills and the ability to use Microsoft Office software.
Excellent communication skills.
LS Tractor offers a competitive compensation package that includes:
Competitive Base Pay and Bonus Pay
Health Insurance coverage starts on day one, employee coverage paid 100% by LS Tractor, dependent coverage premium 50% paid by LS Tractor
After 90-days Company paid
Short-term Disability
Long Term Disability
Basic Life Insurance
After 90-days Optional Coverage
Dental
Vision
Accident Insurance
Optional Life Insurance
Cancer Insurance
Paid Vacation and Personal Days
9 Paid Holidays
401k with Company match after 1 year
Job Type: Full-time
Salary: $60,000.00 - $65,000.00 per year
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Experience level:
5 years
Schedule:
8 hour shift
Experience:
Diesel engine repair: 5 years (Required)
Work Location: In person
$60k-65k yearly 60d+ ago
Phone Interview for Desktop Support in Wilson NC
360 It Professionals 3.6
Technical support specialist job in Wilson, NC
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
Title/ Designation: Lead Desktop Support Special
Duration of Contract: 1 Year + Extendable
Interview Type: In Person Only
Location: Wilson, NC 27895
Qualifications
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Installing and imaging new computers and loading appropriate software for customers
Installing local and network printers and other peripherals and configuration of same
Migrating data and user profiles
Documenting process and procedures related to technical field support activities
Additional Information
Thanks and Regards,
Amrita Sharma
408 766 0000 EXT. 426
amrita.s@)360itpro.com
$44k-71k yearly est. 3d ago
Community Support Technician - Client Specific - Kinston
UMHS
Technical support specialist job in Wilson, NC
Job Description
Community SupportTechnicians needed for the Kinston area to work one on one with the Intellectual and Developmental Disabilities population providing Community and Living Supports and Community Networking services. Technician will provide assistance with daily person needs and habilitative skills. Monday, Wednesday and Friday 9:00 a.m. - 3:30 p.m. and Saturday 9:30 a.m. - 3:30 p.m.
Requirements:
Reliable Transportation
Valid Driver's License
High School Diploma or equivalent.
Benefits:
Medical Insurance (full time only)
Dental Insurance
Vision Insurance
Telehealth -On line Doctor (Teledoc)
401K with company match
Universal MH/DD/SAS is dedicated to helping individuals and families affected by mental illness, developmental disabilities and substance abuse in achieving their full potential to live, work and grow in the community.
Universal MH/DD/SAS is a comprehensive, statewide, CARF-accredited community human service organization. Universal strives to provide integrated and quality services to our persons served within the areas of mental health, developmental disabilities, and substance abuse.
Visit us on the web at ************
$44k-66k yearly est. 14d ago
Desktop Support
Msysinc
Technical support specialist job in Wilson, NC
North Carolina Corporation having experience in IT consulting for more than 10 years Qualifications Required Skills 3 years Must possess strong customer service skills and the ability to communicate to both technical and non-technical personnel
Needs moderate knowledge and demonstrable skills with Intel/AMD-based computing equipment, LAN-attached printing/scanning devices, Windows OS
Needs moderate knowledge and demonstrable skills with Microsoft Office, and O365
Require experience in PC swap outs
Strong organizational skills required
Windows XP, Windows 7
PC Refresh experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
$44k-66k yearly est. 3d ago
IT Deployment and Testing Technician
STI 4.8
Technical support specialist job in Kinston, NC
Job Title: IT Deployment and Testing Technician
Duration: 8+ Months
Position Description: IT Deployment and Testing Technician - Longleaf Neuro-Medical Treatment Center & Walter B. Jones
IT Deployment and Testing Technician
Position Summary:
The IT Deployment and Testing Technician is responsible for deploying and configuring computers, peripherals, printers, and related hardware to support the organization's IT infrastructure and clinical systems, including Epic. This role includes performing software installation, basic troubleshooting, and comprehensive end-to-end testing of devices to ensure readiness for Epic Technical Dress Rehearsal (TDR).
Key Responsibilities:
Device Deployment and Configuration:
Deploy and configure desktops, laptops, peripherals, and printers in clinical and administrative settings.
Perform software installations and ensure all required applications and system configurations are in place.
Set up hardware to comply with organizational standards and security policies.
Troubleshooting and Maintenance:
Conduct basic troubleshooting of hardware, software, and peripheral issues.
Collaborate with the IT support team to escalate and resolve complex issues promptly.
Ensure all deployed devices meet performance and compatibility requirements.
Epic Technical Dress Rehearsal (TDR):
Perform complete end-to-end testing on all devices as part of Epic TDR to validate readiness for go-live.
Test connectivity, application performance, and functionality of Epic workflows on deployed devices.
Document and report test results, identifying and addressing any deficiencies or issues.
Documentation and Reporting:
Maintain accurate records of deployed hardware, configurations, and testing outcomes.
Provide detailed documentation for device testing and troubleshooting procedures.
Contribute to post-deployment reports, highlighting successes and improvement opportunities.
Collaboration and Support:
Work closely with clinical and administrative staff to schedule device installations and testing with minimal disruption to operations.
Assist with user training and provide basic guidance on using deployed devices and systems.
Participate in team meetings and provide updates on deployment and testing progress.
Qualifications:
Education and Experience:
Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
1-3 years of experience in IT hardware deployment, troubleshooting, or similar roles.
Experience with Epic or other electronic health records (EHR) systems preferred.
Skills and Competencies:
Proficiency in deploying and configuring Windows-based systems and peripherals.
Strong troubleshooting and problem-solving skills for hardware and software issues.
Familiarity with healthcare IT environments and workflows is a plus.
Excellent communication and customer service skills.
Ability to work independently and manage multiple tasks with attention to detail.
Certifications (Preferred):
CompTIA A+, Network+, or similar IT certifications.
Physical Requirements:
Ability to lift and transport equipment up to 50 lbs.
Willingness to work in various environments, including clinical and behavioral health settings.
Ability to travel between facilities as needed.
Position Type and Expected Hours:
Full-time position.
May require occasional evening or weekend work based on project needs.
$40k-78k yearly est. 60d+ ago
Service Desk Specialist I
Vidant Health 4.2
Technical support specialist job in Greenville, NC
The Service Desk Specialist I is part of the ITIL-aligned Service Desk team, which provides support and service to customers across the organization to effectively resolve their daily technology challenges. This role receives and resolves reported issues and requests for service and information using a variety of tools and methods, while providing outstanding customer support with a focus on quality, consistency and continual service improvement. This position reports to the Manager, IS Service Desk.
Responsibilities
* Ability to learn new skills quickly; Keen attention to detail; and adept at multi-tasking such as concurrently managing multiple incidents, project tasks, or keep lights on maintenance activities.
* Ability to identify, analyze and resolve incidents. Applies training and methodical approach to incident definition and resolution. Follow test plans and change management processes.
* Supports the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
* Performs testing activities and assists users in the testing of all new systems and modifications completely before implementation into the production environment.
* Performs a range of work activities in varied environments.
* Plan, schedule and monitor own work within set timeframes. Demonstrates an organized approach to work and according to relevant regulations, standards and procedures.
* Follow defined processes for the definition, production, and usage of data. Identify risks associated with managing or sharing our data. Utilize existing vendor supplied data definitions and (reporting) solutions before developing/recommending something new.
* Understands and applies basic personal security practice and how own role impacts security and demonstrates routine security practice and knowledge required for own work.
* Ability to document key data points and common support processes on technology managed directly or indirectly within IS i.e., SN KBs, dependencies, software versioning, workflows, build support documentation.
* Follows methodology and procedures set by IS Project Management Office (PMO) and completes assigned tasks related to projects.
* Identifies process and performance improvement opportunities to enhance team and departmental functions. Actively promotes collaboration and accepts constructive coaching and mentoring from others.
* Basic knowledge and demonstrates ability to follow ITIL service management practices (i.e. including Change, Incident, Problem, Service Level, Request, Asset, Release).
* Understands the importance and role of governance and complies with incident and request responsiveness and adherence to Service Level Agreement (SLA) requirements to minimize business disruptions and safety risks.
* Aware of how processes and systems affect the organization, what is or is not working as they perform work and deliver services.
Minimum Requirements
* Associate or Computer technology certifications or equivalent relevant experience- or higher.
* 1-3 years of experience in a Service Desk or Customer Support environment
* Familiarity with computer software, hardware and peripherals and proficiency with common productivity tools
* Demonstrated remote support troubleshooting and problem solving capability
* Experience effectively prioritizing and executing tasks in a high-pressure environment
* Understanding of Service Desk metrics used to measure individual and team performance
Pay Range
$20.69 - $30.16
Other Information
Work schedule
* Monday - Friday 8a-5p
* Every 4th weekend
ECU Health
About ECU Health
ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.
The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children's Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.
General Statement
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicants qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
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$20.7-30.2 hourly 16d ago
B-Level Technician
White's International Trucks Winterville 3.4
Technical support specialist job in Winterville, NC
Job Description
Reports To: Service Manager/Shop Foreman
The B-Level Technician is responsible for performing intermediate-level diagnostics, repairs, and maintenance on commercial trucks. This role bridges the gap between entry-level and master technicians by handling more complex repairs while continuing to develop expertise in engines, drivetrains, electrical systems, and hydraulic components. The B-Level Technician works efficiently to minimize vehicle downtime and supports the A-Level Technicians in advanced repairs when needed.
Key Responsibilities:Diagnostics & Repairs:
Perform medium to complex repairs on engines, transmissions, brakes, suspension, and electrical systems.
Diagnose check engine lights, sensor failures, and electrical issues using diagnostic tools.
Repair and replace belts, hoses, radiators, alternators, starters, and batteries.
Conduct basic driveline and powertrain repairs, including clutches and differentials.
Assist A-Level Technicians with major engine and transmission overhauls.
Preventive Maintenance & Inspections:
Perform DOT inspections and ensure vehicles meet federal and state compliance.
Conduct preventive maintenance services such as oil changes, fluid exchanges, and filter replacements.
Identify and document potential issues before they lead to major failures.
Brake, Suspension & Drivetrain Work:
Repair and replace air and hydraulic brake components.
Perform alignment adjustments, steering, and suspension repairs.
Replace and adjust clutches, U-joints, wheel bearings, and seals.
Electrical & Aftertreatment Systems:
Diagnose and repair lighting, wiring, and battery systems.
Perform DPF (Diesel Particulate Filter) regeneration and basic aftertreatment troubleshooting.
Shop Efficiency & Teamwork:
Work closely with A-Level Technicians, service advisors, and parts staff to complete repairs efficiently.
Maintain a clean and safe workspace, following OSHA and dealership safety guidelines.
Keep accurate repair records and documentation for warranty and customer records.
Qualifications
Proven experience as a B-Level Diesel Technician or equivalent role
Strong proficiency in anti-lock brakes, chassis electrical systems, cylinder head R&R, drivetrain repair, and fuel systems
Ability to perform general troubleshooting, mechanical and electronic engine work, and drivetrain rebuilds
Working knowledge of Cummins and Eaton systems with completed online and instructor-led training preferred
Must maintain state certifications and demonstrate progress toward OEM hands-on and web-based training completion
CDL preferred
Strong problem-solving, time management, and organizational skills
Proficient in reading service manuals, wiring diagrams, and diagnostic data
Team player with a positive attitude and commitment to continuous improvement
Valid driver's license and acceptable driving record
Physical Requirements
Ability to lift up to 75 pounds and perform physically demanding tasks
Frequent standing, walking, bending, kneeling, and reaching in and around vehicles
Ability to work in a shop environment with exposure to noise, fumes, and moving mechanical equipment
Comfortable working in a range of temperatures (shop bays, outdoor yard, test drives, etc.)
Must be able to safely operate diagnostic tools and shop equipment
Must wear required personal protective equipment (PPE) such as safety glasses, gloves, and steel/composite-toe boots
Benefits
White's International Trucks invests in your success-on and off the job. Our comprehensive benefits package for full-time employees includes:
Medical, Dental, and Vision Insurance (multiple plan options)
Health Savings Account (HSA) with company contribution
Flexible Spending Account (FSA) options
401(k) with Company Match - 50% match up to 6% of contributions
Company-Paid Basic Life Insurance with AD&D coverage
Short- and Long-Term Disability Plans available for purchase
Optional Supplemental Insurance (Critical Illness, Accident, Hospital Indemnity, additional Life coverage)
Paid Vacation, Sick Leave, and Holidays
Uniforms Provided and annual boot reimbursement
Paid training and certification incentives through our Technician Roadmap
Expense card, vehicle allowance, or mileage reimbursement (varies by role and region)
Opportunities for career growth and advancement to A-Level Technician and leadership roles
Supportive, family-driven culture centered on safety, teamwork, and long-term success
$40k-53k yearly est. 2d ago
PC Technical Support
Teksystems 4.4
Technical support specialist job in Washington, NC
Team/Future: The end user support teams is comprised of 30 technicians across 3 different managers supporting all the major hospitals. This technician will work his 15 other onsite employees. The current need for this PC technician is to help elevate some of the pressure as they are upgrading 15,000 end points. They will also play a role in the future upgrading from Windows 10 to Windows 11.
There are over 1,100 devices that failed encryption. This project will be broken up into 4 different orders and waves of support. Their may be some driving to varies clinics and hospitals. This member will ride in an official van with other members of the team to conduct the deployments. Employees will be home daily.
Duties:
This technician will be taking tickets via ServiceNow and troubleshooting a variety of issues. This might include network connectivity, blue screen of death, applications not showing up on a device, printers not working, imaging devices, e-recycling equipment, installing monitors, Zebra printer issues, building machines, and much more.
They have a standardized process to follow for imaging devices. They are using SCCM to update them, the ability to be fully building the devices. Skills within updating a device or migrating from Windows 7 to 10 is a nice to have. They will be upgrading from Windows 10 to Windows 11 and eventually transiting to virtual desktops in 2026
Skills
Desktop, Technicalsupport, Deployment, Imaging, Troubleshooting, Windows 10, networking protocols, Customer service, Migration
Top Skills Details
Desktop,Technicalsupport,Deployment,Imaging,Troubleshooting,Windows 10
Additional Skills & Qualifications
Nice to have:
Active Directory- ability to tell where a machine is locate it, and some group policy.
Windows 11 operating system
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Washington, NC.
Pay and Benefits
The pay range for this position is $17.00 - $19.23/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,NC.
Application Deadline
This position is anticipated to close on Jan 26, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$17-19.2 hourly 2d ago
Desktop Support
Infojini 3.7
Technical support specialist job in Wilson, NC
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.
Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package
Job Description
Job details mentioned below
Title : Desktop Support
Location: Wilson, NC
Duration:12+ months contract
Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer SupportSpecialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Qualifications
Required:
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Installing and imaging new computers and loading of appropriate software for customers.
Installing local and network printers and other peripherals and configuration of same.
Migrating Data and user profiles.
Documenting process and procedures related to technical field support activities.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$42k-52k yearly est. 60d+ ago
Deployment Specialist
Light & Wonder
Technical support specialist job in Greenville, NC
About Us
Now part of Light & Wonder, Grover Gaming brings a legacy of innovation, integrity, and game design excellence to every aspect of our growing team. Known for award-winning gaming experiences and an energizing workplace culture, Grover has built a reputation as a top employer and a trusted name in charitable gaming. Together, we're expanding our reach and reshaping the future of the industry.
Position Overview
Our Deployment Specialist role is tasked to coordinate and setup new stores and devices across all Grover markets. They'll work with field techs, legal, market managers, customer support, QA, and many others to perform these actions and ensure operations are moving in a timely manner.
Schedule for this role: Wednesday-Saturday 8am-7pm; on call Sat night until Sun 8am
Key Responsibilities
Primary focus is on new location, device setup, additions, replacements of machines and components.
Actively participating in call queue (Round Robin and Zendesk Talk)
Fielding deployment calls and emails.
Communicating the status of a setup, barriers and upon completion to sales members, field techs or distributors.
Following and accurately checking deployment checklists.
Ensuring all checklists are linked to Zendesk tickets and accurately completed.
Updating checklists when necessary and documenting the changes for tracking purposes.
Participating in call rotation from 7pm-8am Monday through Friday and alternating weekend on call.
Actively engaged in training on software updates and new software.
Attending customer and field tech training via phone, email or slack.
Completing departmental tasking distributed by department leadership
Why Join Us?
Work in one of the most innovative sectors of gaming
Competitive pay and benefits
Opportunities for growth and advancement
Be part of a purpose-driven organization that gives back through charitable gaming
A culture rooted in integrity, innovation, and impact
#LI-TD1 #LI-Onsite
Qualifications
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
$43k-73k yearly est. Auto-Apply 60d+ ago
Customer Support Engineer
GE Vernova
Technical support specialist job in Greenville, NC
SummaryThe Customer Support Engineer (CSE) role is selectively dedicated to top strategic Gas Power customers. As the Gas Power engineering liaison for its customer(s), the CSE owns the overall technical relationship across different organizational levels (plant to executive). The CSE works collaboratively with the customer, GE site personnel, and peers/leaders throughout Gas Power Engineering, aligning and leading teams and actions to resolve the customer's top technical issues. This is a high-visibility, high-impact role supporting Southern Company - one of GE Vernova's most influential and strategically important customers.Job Description
Roles and Responsibilities
Proactively engage assigned customer(s) to identify current and potential issues and align/lead actions to address them
Provide engineering leadership and support for forced outages, customer issue escalations, root cause analyses (RCAs), customer technical projects, and customer meetings
Supporttechnical scope planning for outages, working with OFS, regional ITR teams, and customer, oversee the implementation of TILs and CM&U scope into outage schedule and proactively identify and mitigate technical risks during the outage planning process
Lead technical initiatives driving fleet performance and reliability, in collaboration with Pole ITR teams, Quality, Product Line, and GPE teams
Grow the customer relationship into a trusted partnership. Understand and act on customer needs at all levels, from flawless outage planning/execution to growth strategies
Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions
Acts as a resource for colleagues with less experience. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field
Required Qualifications
This role requires significant experience in the Engineering/Technology & Customer Service Engineering field. Knowledge level is comparable to a Bachelor's degree in Engineering from an accredited university or college
8 years of experience in gas power engineering
Ability and willingness to travel to customer sites up to ~25%
Eligibility Requirements
Must be authorized to work in the USA without sponsorship now or in the future.
Desired Characteristics
Thermal power plant field service, design engineering, services engineering, operations, customer support, or Operations & Maintenance
Experience in technical problem solving and project leadership; able to understand, define and delegate technical tasks
Successful track record leading teams in a matrix; ability to influence in all directions
Experience communicating with executives and other stakeholders, internally and externally, both verbally and in writing
Experience in customer-facing leadership roles, with demonstrated positive customer outcomes
Able to quickly identify the critical few priorities and develop action plan.
Able to manage multiple projects simultaneously and proactively update stakeholders
Problem analysis and resolution skills; root cause analysis leadership experience preferred
Strong presentation skills, able to explain technical issues to target groups such as customer management, technical and operations teams.
Able to judge and analyze technical risks with respect to commercial impact and requirements
Master's Degree in Mechanical or Electrical Engineering
If hired from Canada: You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation.
For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, The base pay range for this position is $111,200.00 - $185,400.00 USD per year.
The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for a 15% variable performance bonus.
*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
This position will stay open on the career website until at least 10/7/2025.
Benefits Available to You
GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)
Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
Inclusion & Diversity
At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: **************************************************
About GE Vernova Gas Power
GE Vernova's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry's largest installed base.
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position Application Deadline:For candidates applying to a U.S. based position, the pay range for this position is between $111,200.00 and $185,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on December 13, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
$111.2k-185.4k yearly Auto-Apply 60d+ ago
IT Support Technician
Assa Abloy 4.2
Technical support specialist job in Pinetown, NC
Annexure A - ROLE PROFILE Job Title: IT SupportTechnician Reports to: IT Manger Department: IT PURPOSE OF THE ROLE To support the SSA Region with IT Support service delivery to ensure a compliant and secure environment for the region to operate.
RESPONSIBILITIES / ACCOUNTABILITIES
Key Responsibilities
* Provide technical assistance and support to end-users in person, over the phone, or via remote access tools.
* Diagnose and resolve hardware, software, and network issues for computer systems, printers, and other peripheral devices.
* Install, configure, and troubleshoot operating systems, applications, and software updates.
* Set up and maintain user accounts, passwords, and permissions in accordance with company policies.
* Assist with the deployment and maintenance of IT infrastructure, including servers, switches, and routers.
* Monitor and respond to system alerts and notifications to ensure optimal performance and minimal downtime.
* Educate end-users on basic computer operations, software usage, and best practices for data security.
* Document and maintain accurate records of technical issues, resolutions, and user inquiries.
* Collaborate with team members and escalate complex issues to senior IT staff when necessary.
* Stay updated on emerging technologies, industry trends, and best practices in IT technicalsupport.
* Escalate tickets as needed to the next level support
* Resolution of user IT problems.
* Conduct regular system performance analysis and optimization to identify and address potential bottlenecks or vulnerabilities.
* Change Management - Ensuring changes to the live systems are all adequately delivered
* Knowledge Management - networking and sharing knowledge to the IT team and end users as appropriate to ensure a high IT Support service delivery
* Other duties may be assigned as required.
* Support all users across Africa for technicalsupport via phone or remote tools
* Monitor daily backups
* Work as part of the IT Team in Sub Sahara Region
* Enforce policy compliance as appropriate and applicable
* Ensure timeous response to support issue as prioritized
* Execute IT tasks as delegated from time to time
Please note this job description is not exhaustive nor limited to the details contained within
PROFESSIONAL QUALIFICATIONS/ EXPERIENCE
Essential Qualification:
* NQF level 3 or higher IT qualification
* CompTia A+
* N+
* Lean system Qualifications
Experience levels:
* A minimum of 1-2 years' experience in the IT industry or related fields
* Technical Knowledge: Familiarity with computer hardware, operating systems (e.g., Windows, mac OS, Linux), and common software applications (e.g., Microsoft Office Suite, web browsers) is expected.
* Basic knowledge of networking concepts and troubleshooting is also beneficial.
* Previous experience in a customer service-oriented role, even outside of the IT field, will be valuable.
* Hands on IT Experience: Some experience with hands-on exposure to troubleshooting common technical issues and interacting with end-users.
* Communication and Interpersonal Skills: Strong verbal and written communication skills are essential for effectively communicating technical concepts to non-technical users.
* Experience in dealing with diverse individuals and teams, resolving conflicts, and maintaining professional relationships is beneficial.
* Problem-Solving Abilities: Demonstrating problem-solving skills, even from non-technical contexts.
* Exposure and using Lean system methodology into daily tasks
* Experience in analysing issues, identifying potential solutions, and implementing effective problem-solving strategies
* Exposure to manufacturing environment and processes.
KEY COMPETENCIES / PERSONAL ATTRIBUTES
* Technical Troubleshooting: Ability to diagnose and resolve hardware, software, and network issues by applying logical and systematic troubleshooting methods.
* Hardware and Software Knowledge: Familiarity with computer systems, peripheral devices, operating systems, and common software applications.
* Customer Service Skills: Strong interpersonal and communication skills to effectively interact with end-users, understand their issues, and provide support in a friendly and professional manner.
* Problem-Solving: Ability to analyse and identify the root cause of technical problems and propose appropriate solutions.
* Active Listening: Skill to attentively listen to user concerns, ask relevant questions, and gather necessary information to effectively address their issues.
* Time Management: Capacity to prioritize and manage multiple tasks and support requests while meeting deadlines and maintaining service level agreements.
* Documentation and Record Keeping: Ability to document technical issues, resolutions, and user interactions accurately for future reference and knowledge sharing.
* Adaptability: Flexibility to learn new technologies, adapt to changing environments, and quickly acquire new skills.
* Teamwork and Collaboration: Willingness to work collaboratively with colleagues and assist them when needed, fostering a positive and supportive team environment.
* Professionalism and Ethics: Understanding and adhering to professional ethics, maintaining user confidentiality, and complying with organizational policies and procedures.
* EE candidates will be given preference*
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Pinetown, KwaZulu-Natal, ZA, 3630
IT, Telecom & Internet
No Travel Required
Associate
19-Dec-2025
$37k-63k yearly est. 4d ago
IT Internship
Metropolitan Property Management 4.3
Technical support specialist job in New Bern, NC
Job Description: IT Internship Reports To: Human Resources Specialist Position is Part-Time
Objective: Metropolitan Property Management, Inc seeks a motivated and tech-savvy IT Intern with a strong interest in information technology, systems support, and digital security. The intern will gain hands-on experience by assisting in maintaining the company's technical infrastructure, troubleshooting IT issues, and participating in ongoing technology projects alongside experienced professionals.
Qualifications:
Applicants should possess strong problem-solving abilities, technical aptitude, and a willingness to learn new systems and software. Candidates should be pursuing or have recently completed a degree in Information Technology, Computer Science, or a related field. Familiarity with Microsoft Office Suite, Windows operating systems, basic networking concepts, and hardware/software troubleshooting is preferred. Strong communication skills and the ability to work independently and collaboratively are essential.
Basic Functions:
The IT Intern will provide direct support for the organization's technology systems and services. Responsibilities include user support, system maintenance, inventory tracking, documentation of IT procedures, and assisting with the implementation of new hardware and software solutions.
Major Duties and Responsibilities:
Assist in troubleshooting hardware, software, and network issues.
Provide support for end-user technical problems and questions.
Help install and configure computer systems and applications.
Maintain and update IT inventory, logs, and documentation.
Support data backup and cybersecurity procedures.
Assist with onboarding of new staff by setting up devices and user accounts.
Document common support issues and solutions in a knowledge base.
Perform other IT-related tasks and projects as assigned.
Requirements:
Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
Familiarity with Microsoft Office Suite, Windows OS, and basic network concepts.
Strong analytical and troubleshooting skills.
Benefits:
Practical experience with a variety of IT systems and operations.
Mentorship and guidance from experienced IT and operations staff.
Exposure to real-world technology and digital infrastructure.
Flexible work hours (if applicable).
Potential for future employment opportunities.
$29k-38k yearly est. 60d+ ago
Educational Technology Coordinator at Winterville Charter Academy (Part-Time)
National Heritage Academies 4.5
Technical support specialist job in Winterville, NC
is for 15 hours per week.
School Information:
Located in Winterville, NC, Winterville Charter Academy opened in 2015 and serves students K-8. At Winterville, you can connect passion with purpose. To learn more about Winterville Charter Academy click here.
Why Choose Winterville Charter Academy:
Awarded “Best Charter/Non-Traditional School of 2023 and 2024” in Pitt County, North Carolina, by news service The Daily Reflector.
Prioritizes academics, safety and moral virtue.
Strong educator support from school leadership and curriculum & instruction specialists.
Fully mapped out curriculum with supporting materials and research-based suplimentals.
Opportunities for career advancement - dean programs, mentor programs, content/professional development leads.
Award recipient for School Attendance, Academic Growth and "Taking flight" in the NHA Voice of the Parent survey 2023.
Duties and Responsibilities:
Responsible for managing, deploying, and repairing school-based technology.
Provide technicalsupport (e.g., hardware repairs, including, but not limited to, Chromebook repairs and other devices critical for virtual learning).
Collaborate with the school's leadership team and technology teacher/LTS to provide professional development for new technology.
Qualifications:
High School Diploma required, preferred Associate or bachelor's degree in education, technology, or in pursuit of similar degree.
Ability to communicate and work effectively with parents, staff, and students.
Ability to explain technical concepts to non-technical individuals.
National Heritage Academies is an equal-opportunity employer.
$38k-44k yearly est. Auto-Apply 60d+ ago
Learn more about technical support specialist jobs
How much does a technical support specialist earn in Greenville, NC?
The average technical support specialist in Greenville, NC earns between $29,000 and $83,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.
Average technical support specialist salary in Greenville, NC