Technical Support Specialist jobs in Idaho Falls, ID

Support Staff/HQ Para Date Available: 2025-2026 School Year Additional Information: Show/Hide For salary information, please see Related Services Salary Schedules. This is a full-time position (7 hours per day) with full benefits offered. Attachment(s): * Support Professional.docx

Top Secret Clearance Jobs is dedicated to helping those with the most exclusive security clearance find their next career opportunity and get interviews within 48 hours. Edgewater Federal Soutions, Inc is seeking a Desktop Support Deployment Engineer to join their team in Pocatello, ID. This role is responsible for Windows desktop design, testing, security lockdown implementation, integration with standard software packages, integration with automated patching and deployment technologies, documentation, and training to include automating application and configuration deployments and updates. You will also be responsible for design, deployment, testing, certification, patching, addressing interoperability issues, not only of the base operating system, but for all support libraries, components, and application dependencies. This role does require a current Top Secret Clearance. Create, configure, test, document and deploy Windows desktop systems in both physical and virtual environments. Engineer, deploy and O&M the Microsoft operating system baseline image for Windows 10 or later for use on all FBI enterprise endpoints. All baseline images must meet DISA STIG and internal FBI Security recommendations. Incremental baseline releases are due quarterly, NLT the 15th of each month (January, April, July, and October). Provide engineering and deployment and O&M services for a broad range of current and future Microsoft applications and technologies, or other third-party tools that integrate with Microsoft products. Currently utilized technologies include but are not limited to Microsoft End Point Configuration Manager (MECM), Microsoft System Center Software Portal (MSCSP), and Microsoft Office products Be able to create DVD images for deployment as well as use automated deployment methods such as Microsoft Endpoint Manager, System Center Configuration Manager, BigFix, etc. Test patches and update documentation for software updates or changes as required. Proactively ensure systems are secured and meet operational requirements. Develop and maintain automated processes for software and firmware updates. Serve as a subject matter expert for top tier desktop problem resolution. Integrate hardware and firmware drivers. Test and document new desktop platforms and peripherals. Design, implement, and administer IT support of the Windows desktop and virtual infrastructure. Serve as the subject matter expert for all Windows desktop environments. Create and maintain bare-metal and virtual machines with the appropriate distribution of Windows and network configuration, using tools that include Windows Deployment Services, Microsoft Endpoint Manager, System Center Configuration Manager, Resource Kits, and BigFix. Provision/configure all required software onto desktops both virtual and physical. Evaluate, improve, and maintain the information security throughout the Windows infrastructure by testing and validating baseline changes to include regression testing and update testing both hardware and software releases. Monitor and correct server issues and create recovery processes for failures and performance bottlenecks. Manage and monitor all installed systems and infrastructure. Install, configure, test, and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of systems and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes. Maintain security, backup, and redundancy strategies. Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks. Use automated tools to deploy third party packages. Participate in the design of information and operational support systems. Provide 3rd and 4th level of Windows desktop both virtual and physical support. Liaise with vendors and other IT personnel for problem resolution. Ensure technical documentation exists for all systems and is kept up to date to include inventory and patch levels of all systems to include hostnames, IP addresses, enclave, number of cores, number of processors, admin passwords, certificates, and service accounts monthly. Integrate systems with Windows as it applies to authentication and core services dependencies such single sign-on and Active Directory. Engineer and implement solutions for multi factor authentication with FBI standardized software and hardware. Document system configurations to include passwords, access controls, version number, and revision numbers, patch levels, and inventory to include hostnames, TCP/IP addresses, number of processors, and number of cores, memory, and license keys. Transition knowledge to the Government staff through training and assistance on how to use the technology using industry best practices. Author step by step solutions for Tiers 1 and Tiers 2 for frequently asked questions and problem resolution references. Five years of experience in managing modern desktops required. A bachelor's degree is preferred. About Us: Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024. It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.

Paradyme, a CATHEXIS Company is seeking Top Secret-cleared Tier 1 Help Desk Support Specialist to work in Pocatello, ID to support our country's premiere law enforcement agency. The right candidates will join a large Enterprise support team providing direct Tier 1 support to end users for either PC, server, or mainframe applications and hardware, supporting approximately 50,000 users inside and outside the United States. The users you will support carry out our nation's mission of fighting terrorism, espionage, defending against cyber-attacks, and major criminal threats. These positions require individuals committed to supporting the mission by providing high-quality and courteous customer and technical support. This position performs activities associated with implementation, integration and support of computer systems in mission critical response operations environment. Top Secret clearance is required Responsibilities Responsibilities include: Provide IT support to all customers Receive customer IT queries by multiple methods (phone, self-service, etc.) Provide the necessary information in the ticket in the event the ticket is passed to another solver group Triage and troubleshoot tickets submitted Change and reset passwords on all FBI enclaves Provide desktop software application assistance and installation Resolve trouble tickets while interacting with the user, First Call resolution (FCR) or escalate to other support entities Remotely access the end-user's desktop to provide support Provide customers with status of the ticket and serve as primary support admin through ticket resolution Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extent possible Provide expert technical support to customers having varying levels of computing skills Provide detailed diagnostic summary for the next tier level support Writing comprehensive diagnostic details in tickets after troubleshooting and triage activities Interacts with management to facilitate timely problem resolution Knowledge in the use of and application of metrics to increase efficiency and solve issues Possesses excellent communication skills Required Skillsets: Active Top Secret Clearance Ability to work in a 24/7 environment Ability to work onsite in Pocatello, ID 0-4 years of experience with Call Center, Customer Service, and/or Help Desk environments Strong interpersonal and service-oriented communication skills Ability to learn and adapt to new job skills, processes, and procedures Bachelor's Degree or equivalent experience or technical certifications Desired Skillsets: (not required) Direct experience with HP Service Manager or similar (ServiceNow, Remedy, or Jira) is a Plus Advanced understanding of IT Service Management processes is a Plus HDI Certification (preferred) Experience with Agile project management Previous experience working on a Help Desk-centric program Experience with supporting a program with adherence to SLAs Experience supporting a customer within Government Law Enforcement Physical Requirements: These are the essential physical requirements needed to successfully perform the job. Sedentary work. Requires sitting up to 8 hours per day. May require lifting up to 5 pounds unassisted. Fine repetitive motor skills with hands, wrists, and fingers in coordination with eyes. Hearing, speaking, and vision: Adequate to perform job duties and communicate in person, via video, and telephone. Includes reading information from printed sources and computer screens. Other: Work may be performed in an office environment, which may involve frequent contact with staff and the public. Work may be stressful at times. EEO Statement Paradyme, a CATHEXIS Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact **************

Description & Requirements We are seeking a highly motivated and enthusiastic Junior RPA Developer to join our growing automation team. This role is ideal for an individual eager to develop their skills across leading RPA platforms, specifically Automation Anywhere and UI Path, while also demonstrating a willingness to contribute to Java-based development initiatives. The successful candidate will play a key role in supporting, maintaining, and developing new automation solutions that enhance our business processes. Essential Duties and Responsibilities: - Develop, test, debug, implement, and document moderately complex software programs - Research and analyze existing systems and program requirements - Resolve production support problems. - Conduct quality assurance activities such as peer reviews. • Assist in the design, development, testing, and deployment of RPA solutions using Automation Anywhere and UI Path. • Support the maintenance and troubleshooting of existing RPA bots, identifying and resolving issues promptly. • Collaborate with senior developers and business analysts to understand process requirements and translate them into technical specifications. • Participate in testing phases, including unit testing, system integration testing (SIT), and user acceptance testing (UAT). • Contribute to the documentation of RPA processes, solution designs, and operational guides. • Demonstrate a strong willingness to learn and apply Java programming skills for custom integrations, extensions, or other development needs related to RPA projects. • Monitor bot performance and assist in optimizing existing automations for efficiency and reliability. • Stay updated with the latest RPA technologies, features, and best practices. Required Qualifications: • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. • 1-2 years of experience (or strong academic project experience) in Robotic Process Automation (RPA) development. • Demonstrable foundational knowledge or hands-on experience with Automation Anywhere and/or UI Path platforms. • Willingness and aptitude to learn and work with Java programming, including basic understanding of Java concepts. • Basic understanding of SQL and database concepts. • Strong analytical and problem-solving skills. • Excellent verbal and written communication skills. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. • Certification in Automation Anywhere (RPA Developer) or UI Path (Developer Associate). • Experience with other programming languages (e.g., Python, C#). • Familiarity with version control systems (e.g., Git). • Experience with Agile/Scrum development methodologies. #techjobs EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 80,880.00 Maximum Salary $ 121,320.00

We are seeking an IT Technical Support Specialist to join our team in Rexburg, Idaho. The ideal candidate will possess strong technical skills in networking concepts, hardware and troubleshooting software, as well as customer service. As a member of the team, you will be responsible for diagnosing and resolving hardware and software issues, providing technical guidance to users, and ensuring the smooth operation of our IT infrastructure. Responsibilities: * Diagnose and resolve hardware and software problems in a timely and efficient manner. * Communicate effectively with customers and other departments, both verbally and in writing. * Monitor and respond to system alerts and notifications to identify and resolve potential issues. * Document all technical support activities, including troubleshooting steps and resolutions, in our ticketing system. * Maintain inventory of hardware and software assets, including tracking and ordering necessary supplies. * Provide technical support and guidance to users over the phone, via remote access, through email, or in person to resolve various computer and network-related issues. * Perform installation, troubleshooting, and support for desktop and laptop computers. OSes include Windows 10/11, mac OS and Linux. * Develop how-to documentation for frequently asked questions. * Perform preventative maintenance, including patching, checking, and maintenance of workstations, printers, and peripherals. * Provide overnight on-call every few weeks. Requirements: * The ability to analyze and resolve problems independently and in a timely manner. * Personable and effective customer service attitude with advanced listening skills. * Strong interpersonal skills and ability to work effectively in a team environment. * Familiarity with networking concepts, including IP, subnetting, and DNS. * Effective communication skills, both verbal and written, with the ability to communicate with individuals at all levels of the organization. * Ability to handle issues via telephone and/or remote support tools. * Basic understanding of computer hardware, software, and various technologies, including Microsoft Windows operating systems, Microsoft Server, TCP/IP, switches, routers, firewalls, mac OS, Linux, and VPNs. Schedule: Part Time: 30 hours / week, Monday - Friday. Full Time: 40 hours / week, Monday - Friday. On-call rotation roughly one week a month for after hour support requests. On-call includes Saturday and Sunday. Must be able to take phone calls and process requests. Must be able to support as needed in emergency situations. Full Time is dependent on experience. If you are looking for an exciting opportunity to further develop your skills in IT technical Support, we encourage you to apply for this position. Applicants have rights under Federal Employment Laws. FMLA - ************************************* EEO- ****************************************************************** EPPA - ******************************************

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Colossal Contracting, LLC is looking for Cleared Computer Technicians to support an ongoing project in Idaho Falls, ID. This individual must have an active DOE Q clearance or an active DOD Secret clearance at a minimum. This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and peripherals. The desktop equipment list for each site includes a variety of PC systems (with keyboards, monitors, card readers, and mice) from major manufacturers. Peripherals are primarily printers, scanners, web cameras, headsets, card readers, projectors, and KVM switches. The Computer Technician will be a part of a team of 17 technicians sitting across multiple sites in support of our customer and will answer to a Project Manager onsite. Essential Duties & Responsibilities Provide periodic and preventative maintenance services based upon Original Equipment Manufacturer (OEM) recommendations. Provide remedial services as required to keep desktop devices in good working order. Responsible for maintaining inventory at the minimum levels necessary to maintain operations and reduce obsolescence of spare parts. Create monthly inventory reports and replace components used from spare parts inventories and adjust inventories to support the performance level required. Refresh approximately 25% of the total number of computers per site on an annual basis. Swap out defective units in order to maintain continuity of operations. Troubleshoot and repair desktop devices. Work with the Project Manager to recommend upgrades of existing equipment and configurations as technology permits. Knowledge of software installations and image generation (device imaging) procedures. Interface with the end user to resolve desktop productivity suite issues. Implement all OEM firmware/software updates on networked printers as directed by the customer. Install images on desktop/peripheral equipment if requested. Partake in the annual deployment of desktop PCs. Other duties as assigned by the customer. Requirements Minimum of 1 year of technical experience working in a desktop support or helpdesk setting. Ability to creatively solve challenging technology problems Must be able to manage multiple tasks simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment. Passion for customer service. Strong communicator that can work without direct supervision or detailed direction. Experience with using and managing Remedy ticketing systems. Candidates must be able to work on-site at client sites in the surrounding geographical region. Technical Certifications including but not limited to: A+, Net+, CCNA Active DOE Q Clearance or DOD Secret Clearance required. Can hold up to TS/SCI. Travel Periodic travel to worksites in the same geographical region may be required as needed. Position Type/Expected Hours of Work This is a full-time position, Monday through Friday. Job Type: Full-time employee of Colossal Contracting, long-term contract. Benefits Offered Competitive base salary Paid Time Off Retention bonuses Education/Certification reimbursement 100% Employer paid Health, Vision, Dental insurance for Employee 401k Colossal Contracting, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) who takes pride in supporting our CUSTOMERS and COUNTRY. For the last 10 Years our mission is to provide our customers with ground breaking solutions and support in all aspects of our services. Colossal is a company built on military core values and committed to the success of our customers and employees. If you are looking for an exciting opportunity to be part of something greater than yourself then submit your resume for your chance to be part of the team/family. Check Us Out : ******************** Qualified candidates please send resumes to Joseph Gros at ************************

Full-time Description Colossal Contracting, LLC is looking for Cleared Computer Technicians to support an ongoing project in Idaho Falls, ID. This individual must have an active DOE Q clearance or an active DOD Secret clearance at a minimum. This individual will be a full-time employee and will be responsible for providing preventive and remedial maintenance for all standard desktop devices and peripherals. The desktop equipment list for each site includes a variety of PC systems (with keyboards, monitors, card readers, and mice) from major manufacturers. Peripherals are primarily printers, scanners, web cameras, headsets, card readers, projectors, and KVM switches. The Computer Technician will be a part of a team of 17 technicians sitting across multiple sites in support of our customer and will answer to a Project Manager onsite. Essential Duties & Responsibilities Provide periodic and preventative maintenance services based upon Original Equipment Manufacturer (OEM) recommendations. Provide remedial services as required to keep desktop devices in good working order. Responsible for maintaining inventory at the minimum levels necessary to maintain operations and reduce obsolescence of spare parts. Create monthly inventory reports and replace components used from spare parts inventories and adjust inventories to support the performance level required. Refresh approximately 25% of the total number of computers per site on an annual basis. Swap out defective units in order to maintain continuity of operations. Troubleshoot and repair desktop devices. Work with the Project Manager to recommend upgrades of existing equipment and configurations as technology permits. Knowledge of software installations and image generation (device imaging) procedures. Interface with the end user to resolve desktop productivity suite issues. Implement all OEM firmware/software updates on networked printers as directed by the customer. Install images on desktop/peripheral equipment if requested. Partake in the annual deployment of desktop PCs. Other duties as assigned by the customer. Requirements Minimum of 1 year of technical experience working in a desktop support or helpdesk setting. Ability to creatively solve challenging technology problems Must be able to manage multiple tasks simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment. Passion for customer service. Strong communicator that can work without direct supervision or detailed direction. Experience with using and managing Remedy ticketing systems. Candidates must be able to work on-site at client sites in the surrounding geographical region. Technical Certifications including but not limited to: A+, Net+, CCNA Active DOE Q Clearance or DOD Secret Clearance required. Can hold up to TS/SCI. Travel Periodic travel to worksites in the same geographical region may be required as needed. Position Type/Expected Hours of Work This is a full-time position, Monday through Friday. Job Type: Full-time employee of Colossal Contracting, long-term contract. Benefits Offered Competitive base salary Paid Time Off Retention bonuses Education/Certification reimbursement 100% Employer paid Health, Vision, Dental insurance for Employee 401k Colossal Contracting, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) who takes pride in supporting our CUSTOMERS and COUNTRY. For the last 10 Years our mission is to provide our customers with ground breaking solutions and support in all aspects of our services. Colossal is a company built on military core values and committed to the success of our customers and employees. If you are looking for an exciting opportunity to be part of something greater than yourself then submit your resume for your chance to be part of the team/family. Check Us Out : ******************** Qualified candidates please send resumes to Joseph Gros at ************************

Technology/IT Support Technician Date Available: Immediately Additional Information: Show/Hide * TITLE: IT Support Technician * QUALIFICATIONS: * High School Diploma. * College degree is desirable, but not mandatory. * CompTIA A+ certification desirable * Experience in most or all these areas: * Macintosh, Windows operating systems and application software such as Office, web browsers, e-mail, chrome books, etc. * Familiarity with Windows operating systems including components such as Active Directory, DNS, DHCP, etc. * Networking topologies such as switched Ethernet. * Internet protocols, firewalls rules, content filtering. * Networking protocols such as TCP/IP. * Installing, troubleshooting and maintaining technology hardware and software. * Uses of technology in education - projectors, printers, document cameras, etc. * Ability to work with staff, students, and the public. * Strong attention to detail, record keeping, and documentation. * Demonstrated aptitude for the work to be performed. * Able to perform assigned duties. * Such alternatives to the above qualifications as the Board may find appropriate and acceptable. * REPORTS TO: IT Endpoint Administrator * JOB GOALS: To support the delivery of School District 91's written, taught, tested and reported curriculum and contribute to maximizing student achievement. To facilitate the use of technology in various school programs; install, troubleshoot, and help maintain technology hardware and software throughout the district; and provide training and in-service to school staff regarding the uses of technology in education. * ESSENTIAL DUTIES AND RESPONSIBILITIES: * Installs & updates all types of software on workstations, laptops, and other end points. * Installs, troubleshoots, and performs maintenance of workstations, laptops, chrome books and other equipment such as printers, scanners, document cameras, etc. * Documents technical issues, attempts to resolve, and the resolutions recorded. * Performs necessary housekeeping tasks such as management of accounts associated with Active Directory, Google Admin, etc. as needed. * Completes basic preventative maintenance of both hardware and software on workstations, printers, and other technology end points when necessary. * Inventories, sets up and installs new hardware, tracks hardware inventory throughout school year and maintains hardware/software inventory database. * Increases proficiency in the approved district software packages and supports school staff in their use. * Knows and supports district policies regarding technology integration: * Provides building technology planning and technology growth assistance. * Maintains high standards of ethical behavior and confidentiality. * Has regular and predictable attendance. * Working on Help Desk Phone Support as needed, troubleshooting issues and documenting solutions, while using remote tools to assist students and staff in the district. * OTHER DUTIES AND RESPONSIBILITIES: * Performs all other duties as assigned. * TERMS OF EMPLOYMENT: The exact terms will be determined by the District and budgetary constraints. This is currently a full-time position scheduled for 8 hours per day, 244 days per year. Benefits will be in accordance with approved Board policy. Wages will be in accordance with the Classified Salary Schedule as a Grade 8-10 ($19.48 - $22.99/hour) DOE. This is an "at will" position in that the employer or employee may terminate employment at any time or for any reason consistent with applicable state or federal law. The "employment at will" policy cannot be changed verbally or in writing, unless the change is specifically authorized in writing and expressly approved by the Board of Trustees of District 91. * EVALUATION: Performance of this position will be evaluated annually by the IT Endpoint Administrator in accordance with provisions of the Board's policy on the evaluation of classified personnel. This position has been given an overall physical classification of medium duty. Equal Opportunity Employer Hiring is done without regard to race, color, religion, national origin, sex, age, or disability. In addition, interview preference may be given to veterans who qualify under state and federal laws and regulations. If you need special accommodations to satisfy testing requirements, please contact Human Resources.

General Purpose The Fiber Support Specialist is primarily responsible for assisting the Inside Plant Supervisor, and Outside Plant Supervisor with troubleshooting, growing, and maintaining the Ammon Fiber network. Such maintenance includes analyzing, testing, troubleshooting, and evaluating existing network systems. The Fiber Support Specialist will also assist with physical fiber duties when needed including pulling and installation. The Fiber Support Specialist works under the direct supervision of the Inside Plant Supervisor and may have other duties other than the ones stated above as well as projects assigned by the Technology/Fiber Director. Supervision Received Works under the supervision of and reports directly to the Inside Plant Supervisor. Supervision Exercised None, although this position may at times cooperate with other fiber and technology staff to address critical and time sensitive issues as needed. Examples of Duties Essential Duties and Responsibilities (Illustrative Only) Residential Fiber in-home installation. Installing equipment and terminating fiber. Assisting with outage resolutions. Installing fiber optic cable and associated components as required. Maintain plant records in support of maintenance and operations. On-call when needed. Install hardware and software systems or components, ensuring integration with existing network systems. Assists developers, builders, and residents with fiber department matters. Perform fiber network designs. Perform fiber inspections for new developments Install or repair network cables, including fiber optic cables. Create or revise user instructions, procedures, or manuals. Maintain an inventory of hardware and software equipment that would be required for the network. Troubleshoot network issues or connectivity problems for users or user groups. Performs related duties as required. Answer calls from customers and respond to inquiries in a professional manner. Troubleshoots customer problems with fiber service. Provides accurate, prompt, and consistent resolution to technical problems. Creates and notates service tickets for selected calls. Remains current with technology and software issues that affect customers. Analyzes and troubleshoots basic technical problems or issues. Installs, maintains/repairs, and tests fiber connection services. Assists with maintenance and operation of network infrastructure consisting of copper, fiber, and wireless equipment and software across multiple internal and external networks both inside and outside City properties. Peripheral Duties Performs all other duties as assigned, consistent with this job description Knowledge, Skills & Abilities Knowledge of: Information systems; Connecting to equipment and viewing logs; Networking systems, software and configurations; -Prefered Locating equipment and operation; Fiber optic splicing and termination; Fiber testing equipment. Considerable knowledge of Computer Networking (Local and Wide Area) technologies. Have an understanding of the basic principles of networking such as NICs; networking hardware of all kinds; wired and wireless media and common networking protocols, like email, HTTP, DNS, DHCP, FTP, TFTP, SSH, TELNET plus others as required. Switch/Router programming. Working knowledge and understanding of operating systems such as Windows (10 and 11) and other operating systems such as Linux/Unix (RedHat, Ubuntu, and CentOS, to name a few). Various types of inter-related equipment, specifications and compatibilities; system programming requirements and software contingencies. Some knowledge of operation, electronic document creation and storage systems, proper index methodology; file conversion issues; the legal environment related to City operations; benefit costing procedures; computer applications and programs utilizing spreadsheets, statistics, etc. Ability to: Communicate effectively with other personnel, city officials, and customers in a professional manner, both orally and in writing; Operate standard office equipment and a personal computer using program applications appropriate to assigned duties; Analyze and appropriately solve problems and resolve conflicts; Establish and maintain effective working relationships with supervisors, co-workers, and the public under sometimes stressful conditions; Maintain a professional demeanor at all times; Multitask and be organized under pressured daily issues. Considerable skill in use of computers, client side systems and software; operation of office equipment including menu driven personal computer systems, printers, photocopying machines, and optical scanners, etc. Ability to communicate effectively, verbally and in writing; make basic decisions where established procedures do not always apply; perform complex analytical functions; operate personal computer and apply various program applications related to word processing, spreadsheets and presentations; develop effective working governmental administrators, programmers, and system maintenance personnel; effectively manage workplace stress related to time deadlines, work pace demands, shifting priorities, and rapid changes within the information technologies industry. Typical Qualifications Minimum Acceptable Experience and Training Education and Experience or Training: Graduation from a university, community or technical college with a Certification or Degree in Computer Science or related field; OR Two (2) years of progressively responsible experience in systems or network maintenance; Essential Physical Abilities An employee in this class should have sufficient physical and mental capability, with or without reasonable accommodation to: Listen and respond to voice instructions; to communicate effectively in person, on the telephone and in a courtroom environment; to discern verbal instructions;

IT Infrastructure Support Specialists deploy and support the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment. In addition to addressing all technology needs of Polaris employees, IT Infrastructure Support Specialists may also assist in providing local hands-on support for corporate Tier 3 IT teams. ESSENTIAL DUTIES & RESPONSIBILITIES: Assess and prioritize daily work based on outstanding Worldwide Service Desk issues Ticket and time tracking using our ITSM solution, ServiceNow Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology Support of Windows-based operating systems and Microsoft Office applications, as well as other out-of-the-box and developed software packages Administration of Active Directory and O365 for all user and end-user system objects Provide local hands-on support for corporate tier 3 IT teams, including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities Maintain ongoing computer refreshes and setups Create documentation, standard work, and knowledge base articles Act as a local resource for Worldwide Service Desk projects Participation in after-hours on-call support may be required SKILLS & KNOWLEDGE: 3+ years of experience working in an enterprise helpdesk setting required 2-year technical degree OR equivalent experience required Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required Advanced knowledge of Windows 10, Windows 11, and mac OS required Experience configuring and maintaining laptops and desktops in an enterprise environment is required Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint, is required Self-motivated with the ability to work independently and/or collaboratively with remote peers Excellent communication and customer service skills required WORKING CONDITIONS: Manual and physical dexterity required Must be able to lift 40 + pound equipment Office and warehouse environment Occasional travel may be required #LI-RAO #HYBRID To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing. We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today! About Teton Outfitters Teton Outfitters outfits consumers around the world with its diverse portfolio of iconic Powersports brands, including KLIM and 509. Founded in 1998, Teton Outfitters is one of the world's fastest growing apparel, helmets, goggles and accessories companies within the Powersports channel. Operations span numerous geographies, product categories and distribution locations. Teton Outfitters is committed to delivering innovative products to that excite our customers and create a unforgettable experience. EEO Statement Teton Outfitters is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

Job Details Experienced Idaho - Rexburg, ID Full TimeDescription About Us Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, has opened a new Technical Support Representative seat to support our company's growth and operational efficiency. Founded in 2008, Activated Insights is a software company serving North America's fastest-growing labor market-long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools. What Sets Activated Insights Apart: We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population. Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care. A high performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market. Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry. Qualifications Why Is This Role So Special? As the Technical Support Representative at Activated Insights, you will play a pivotal role in ensuring our clients have a seamless and positive experience with our software solutions. You will be the first point of contact for customers seeking assistance, troubleshooting technical issues, guiding them through system functionalities, and escalating more complex concerns to the appropriate internal teams. Key Responsibilities: Directly report to the Customer Support Manager Develop a strong understanding of all support related technical processes Help maintain and develop clear, in-depth documentation of internal processes Work independently and with a team of Customer Support Representatives to support our customer base Display a strong commitment to the success of Activated Insights customers, going above and beyond to deliver top-notch service at every touchpoint Communicating with customers over the phone, email and sometimes video calls Answering questions with an In-depth understanding of the company's products or services Respond to inquiries from customers in a timely manner Communicate across teams internally to get answers for customers and other team members Work between many different software's and systems to assist customers Assist Customer Support Manager with training Required Skills Strong technical aptitude and computer literacy Strong problem-solving skills Work independently and as a member of a team Effective time management skills, including the ability to manage multiple projects simultaneously, prioritize effectively and meet deadlines Excellent organizational skills and attention to detail Excellent interpersonal and customer service skills Open minded, resilient, and flexible Great communication abilities, including written and verbal communication Patience, empathy and professionalism Full time work schedule Able to work in our Rexburg, Idaho office Experience and Qualifications: 1+ years of professional experience in customer service Deep understanding of information technology processes Self-motivated, driven and a positive attitude are a must Confident, with strong interpersonal skills and a true team player Prolonged sitting at a desk and working at a computer Schedule: Full time, 40 hours each week Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines.

Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions. Technical Support Analyst, Office of Scholarships (2845) Pocatello - Main NOT eligible for remote work, on-campus position Priority Date: August 3, 2025 Institution Information Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community! Job Description This position would report directly to the Director of Scholarships and work closely with our Associate Director (AD) of Financial Aid Systems and Programing. In this role; daily operations would include working with and maintaining Blackbaud Award Management, assisting with the Banner Financial Aid module and all other auxiliary applications including the Banner Document Management System (BDM), Automic Scheduler and various reporting tools. Qualified candidates must have experience with SQL. Preferred experience with Banner PopSels and Banner rules. This role requires a blend of student financial aid and scholarship functional knowledge, programming and technical expertise, data analysis skills as well as providing support and maintenance of the various hardware and software systems used in the office. Key Responsibilities * Import, maintain, troubleshoot the Athletic Compliance Assistance Program and all Athletic loading for ISU Athletics and NCAA. * Maintain import process; troubleshoot; and monitor Application Programming Interface (API) through ISU and Blackbaud Award Management Product (BOSS maintenance). * Perform continual requests and maintenance of various new incoming student awarding (report generation) for all categories including maintenance of electronic acceptance for all of these awards. * Award load processes for a variety of awarding. * Creates and modify requested reports, and provides analysis related to scholarship reporting. * Work with the University Information Technology group (as needed). * Work closely with individuals within and outside the Financial Aid and Scholarships Offices to coordinate and improve reporting processes and provide timely customer service. * Participates in long-term planning, design evaluation, testing, and implementation of new and revised systems, scripts, rules, reports, and procedures. * Implement; support the new (last $) Pell Promise Program (through Ellucian/BANNER). * Supports the AD of Financial Aid Systems and Programming with all Scholarship and Financial Aid request for technical support, user support, and general support within these offices. * Other technical and reporting tasks as assigned. Minimum Qualifications * Bachelor's degree from an accredited institution. * At least one year of experience working with SQL programming, complex relational databases like Oracle. * At least one year of technical experience. * At least one year of experience with creating system and process documentation. * Excellent teamwork, interpersonal, and relationship management skills. * Ability to work with minimal supervision and is able to manage multiple tasks simultaneously to completion. * Ability to travel to various conferences and trainings for financial aid and the Banner system. * In accordance with Federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and owe an overpayment for a Title IV grant. Preferred Qualifications * Experience working with Ellucian Banner or similar ERP, Oracle DBMS, SQL, PL/SQL, Unix Bash, Web CMS, Blackbaud products, and Automic or similar job scheduler. Additional Information You must submit your CV/resume, cover letter, and list of three (3) professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received on or before August 3, 2025. Salary will be between $60,000 to $65,000 per year, commensurate with education and experience. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight. Note: Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions. Posting Number: req2542 Type: Working 12 months per year Position: Non-classified Staff Division: Student Services Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact ************** (TTY/TTD: 711), or email *****************************. Preference may be given to veterans who qualify under state and federal laws and regulations. _____________________________________________________________________________________________

Job DescriptionDescription: Title: Peer Support Specialist (PSS) Purpose: Utilize your training, lived experience and experiential knowledge to mentor, guide and coach members as he/she works to achieve self-identified recovery and resiliency goals. Qualifications: Must be 18 years or older High School education Has had lived experience with mental health illness or mental health illness co-occurring with substance use disorder. Has been in recovery for a minimum of 1 year. Has an active Peer Support Specialist certification. Department: Community Work Supervised by: Team Leader/Program Director/Clinical Supervisor Positions supervised: None Location: Client home, designated office space and/or community locations Requirements: Job functions, responsibility and authority: Collaborate with the member and any other individual selected by the member to create an individualized recovery plan that reflects the member’s needs and preferences. Empower and engage the member to allow them to take ownership of their recovery plan. As a minimum, the PSS will collaborate with the member to formally review the recovery plan every 90 calendar days. However, revisions to the recovery plan will be made whenever there are significant changes in the member’s condition, needs, or preferences. Encourage self-determination, hope, insight, and the development of new skills. Connect with professional and non-professional recovery resources. Help decrease isolation and build a community of support for members. Complete accurate progress notes documenting all PSS interventions. Submit all progress notes, reviews and treatment plans from the previous week Sunday by midnight, along with timesheets and weekly hours forms. Note corrections are due Tuesday at noon. Reviews and recovery plans corrections are due Thursday at noon. Allow new employees the opportunity to shadow you while providing direct service as a training tool. Any other tasks as assigned Attend weekly meetings as assigned Report accusations of abuse as outlined in Policies and Procedures #320. Maintain all required documentation for employee file including any certificate requirements and a current enhanced background check.

Job DescriptionSalary: Up to $28.25 per hour DOE Are you ready to turn up the heat on your career? We're on the lookout for a dynamic, tech-savvy and detail-oriented Fire Season Administrative Specialist to become the vital support system for our fast-paced wildfire response team. This is your chance to make a real difference and play a crucial role in keeping communities safe during fire season. If you're eager to showcase your organizational prowess and contribute to a high-stakes, rewarding mission, this opportunity is perfect for you! We're looking for people like you to join our mobile copy center team stationed at forest fire base camps across the western United States. You couldfind yourself surrounded by the breathtaking natural beauty of iconic National Parks of California, Nevada, Washington, Oregon, Utah, Wyoming, Arizona, New Mexico or Idaho.Embrace the adventure and let the great outdoors become your office! About the Job As a Clerical Support Specialist, you will play a crucial role in the wildfire suppression effort by providing key services to Forest Service personnel. You will work in a mobile copy center, ensuring the smooth operation of printing, scanning, and other clerical tasks. This is a seasonal position where you will travel to remote locations, meet interesting people, and contribute to emergency fire support. Responsibilities Produce copies for Forest Service personnel, primarily the daily Incident Action Plans (IAPs), which are essential for relaying information about incident operations. Scan and print large-format maps. Perform book binding, laminating, and other clerical tasks. Troubleshoot tech issues and maintain equipment. Track copies, maps, and services rendered. Manage inventory, anticipate supply needs, and request restocking. Clean and organize the mobile unit daily, including mopping, dusting, and refueling the generator. Assist with faxing, creating booklets, signs, and other administrative tasks. Provide excellent customer service, maintaining a courteous, cheerful, and problem-solving attitude. Requirements Strong clerical and organizational skills. Proficiency in technology, with the ability to troubleshoot issues. Excellent interpersonal and communication skills. Attention to detail and ability to work under pressure. Adaptability and willingness to stay for the duration of an incident. No smoking or pets allowed at the camp.

Job Description We are seeking an IT Technical Support Specialist to join our team in Rexburg, Idaho. The ideal candidate will possess strong technical skills in networking concepts, hardware and troubleshooting software, as well as customer service. As a member of the team, you will be responsible for diagnosing and resolving hardware and software issues, providing technical guidance to users, and ensuring the smooth operation of our IT infrastructure. Responsibilities: Diagnose and resolve hardware and software problems in a timely and efficient manner. Communicate effectively with customers and other departments, both verbally and in writing. Monitor and respond to system alerts and notifications to identify and resolve potential issues. Document all technical support activities, including troubleshooting steps and resolutions, in our ticketing system. Maintain inventory of hardware and software assets, including tracking and ordering necessary supplies. Provide technical support and guidance to users over the phone, via remote access, through email, or in person to resolve various computer and network-related issues. Perform installation, troubleshooting, and support for desktop and laptop computers. OSes include Windows 10/11, mac OS and Linux. Develop how-to documentation for frequently asked questions. Perform preventative maintenance, including patching, checking, and maintenance of workstations, printers, and peripherals. Provide overnight on-call every few weeks. Requirements: The ability to analyze and resolve problems independently and in a timely manner. Personable and effective customer service attitude with advanced listening skills. Strong interpersonal skills and ability to work effectively in a team environment. Familiarity with networking concepts, including IP, subnetting, and DNS. Effective communication skills, both verbal and written, with the ability to communicate with individuals at all levels of the organization. Ability to handle issues via telephone and/or remote support tools. Basic understanding of computer hardware, software, and various technologies, including Microsoft Windows operating systems, Microsoft Server, TCP/IP, switches, routers, firewalls, mac OS, Linux, and VPNs. Schedule: Part Time: 30 hours / week, Monday – Friday. Full Time: 40 hours / week, Monday – Friday. On-call rotation roughly one week a month for after hour support requests. On-call includes Saturday and Sunday. Must be able to take phone calls and process requests. Must be able to support as needed in emergency situations. Full Time is dependent on experience. If you are looking for an exciting opportunity to further develop your skills in IT technical Support, we encourage you to apply for this position. Applicants have rights under Federal Employment Laws. FMLA - ************************************* EEO- ****************************************************************** EPPA - ******************************************

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Technology Date Available: Immediately Additional Information: Show/Hide Title: Data Systems and Analytics Specialist The Data Systems and Analytics Specialist plays a vital role in transforming district data into meaningful insights that inform educational practice and operational decision-making. This position is responsible for designing and maintaining district-wide dashboards, data models, and reporting systems that align with instructional goals and strategic initiatives. The role requires a skilled professional with advanced knowledge of SQL, data visualization tools such as Power BI, and K-12 educational data systems. This individual will collaborate closely with administrators, teachers, and support personnel to ensure district data is accessible, accurate, and actionable. Qualifications: * Associate's or Bachelor's degree in Data Analytics, Information Systems, Computer Science, or a related field; equivalent experience may be considered. * Demonstrated proficiency in SQL, including the creation of stored procedures and complex queries. * Experience administering and managing relational databases such as Microsoft SQL Server. * Advanced knowledge of data visualization platforms such as Power BI (preferred), Tableau, or equivalent. * Strong analytical and problem-solving skills with the ability to communicate technical content to non-technical users. * Familiarity with FERPA and best practices for K-12 education data security and compliance. * Experience working with educational data systems such as PowerSchool, assessment platforms, and instructional technology tools preferred. * Ability to work collaboratively across departments and provide training/support on data access and use. * Commitment to continuous learning and professional development in data systems, analytics, and educational trends. * Participate in professional learning communities and represent the IT department in data-related initiatives. Essential Duties and Responsibilities: Data Strategy and Development * Collaborate with district leadership to identify data priorities aligned with instructional and strategic goals. * Develop and maintain customized dashboards, reports, and scorecards for various user groups including, but not limited to, principals, department heads etc. * Design data models that support instructional initiatives, progress monitoring, and operational efficiency. Data Integration and System Management * Extract and integrate data from multiple systems (e.g., SIS, HR, Finance, Assessment Tools). * Build and maintain automated ETL (Extract, Transform, Load) pipelines to ensure data consistency and accuracy across platforms. * Document data sources, structures, and logic used in dashboards and reports. SQL Scripting and Database Administration * Write, test, and optimize SQL queries and stored procedures to support complex reporting and data analysis needs. * Maintain database environments by performing performance tuning, user access management, and regular backups. * Ensure the integrity, reliability, and security of all district data systems. Stakeholder Support and Collaboration * Work directly with district administrators, instructional staff, and department personnel to provide insight and training on data access and interpretation. * Serve as a liaison between the Technology Department and other departments to translate educational goals into actionable data solutions. * Support district initiatives such as Multi-Tiered System of Supports (MTSS), professional learning communities (PLCs), and state reporting efforts. Compliance and Data Privacy * Ensure data practices are in alignment with FERPA and all applicable local, state, and federal data privacy regulations. * Implement role-based data access protocols and provide regular support to ensure compliance. Additional Responsibilities * Demonstrate regular and predictable attendance. * Provide documentation, reporting, and technical guidance to district leadership and staff. * Participate in professional learning communities and represent the IT department in data-related initiatives. Other Duties and Responsibilites: Performs all other duties as assigned. Terms of Employement: This is a full-time position scheduled for 8 hours per day, 254 days per year. Benefits will be in accordance with approved Board policy. Wages will be in accordance with the Classified Salary Schedule range of a Grade 14-15 ($26.92 - $30.75/hr) DOE. This is an "at will" position in that the employer or employee may terminate employment at any time or for any reason consistent with applicable state or federal law. The "employment at will" policy cannot be changed verbally or in writing, unless the change is specifically authorized in writing and expressly approved by the Board of Trustees of District 91 Evaluation: The performance of this position will be evaluated annually by the Director of Technology in accordance with the provisions of the Board's policy on the evaluation of classified personnel. Physical Demands: This position has been given an overall physical classification of medium duty. 1 - 33% 34 - 66% 67 - 100% Light 20 lbs 10 lbs 50 lbs 40 lbs 20 lbs Lifts over 50 pounds with proper body mechanics and 2 or more workers. PHYSICAL ACTIVITIES Activity None Occasional (1-33%) Frequent (34-66%) Constant (67-100%) Sitting [ ] [ ] [X] [ ] Standing [ ] [X] [ ] [ ] Bending at waist [ ] [X] [ ] [ ] Forward Reaching [ ] [X] [ ] [ ] Overhead Reaching [ ] [X] [ ] [ ] Climbing Ladders [ ] [X] [ ] [ ] Squatting [ ] [X] [ ] [ ] Walking [ ] [X] [ ] [ ] Repetitive Arm/Shoulder Movement [ ] [ ] [X] [ ] Carrying [ ] [X] [ ] [ ] Pushing [ ] [X] [ ] [ ] Pulling [ ] [X] [ ] [ ] Driving [ ] [X] [ ] [ ]

Job DescriptionDescription: Title: Youth Support Specialist Purpose: Utilize your training, lived experience and experiential knowledge to mentor, guide and coach members as he/she works to achieve self-identified recovery and resiliency goals. Qualifications: Must be at least 18 years or older. It is preferred that the specialist be at least 21. High School education Has had lived experience with SED or SED co-occurring with substance use disorder as a youth (standalone SUD lived experience is not eligible). Has been in recovery for a minimum of 1 year. Has an active Peer Support Specialist certification. Has completed the required Magellan Idaho Youth Support Endorsement training. Department: Community Work Supervised by: Team Leader/Program Director/Clinical Supervisor Positions supervised: None Location: Client home, designated office space and/or community locations Requirements: Job functions, responsibilities and authority: Model recovery and share their stories of lived experience to connect and engage youth in the recovery process. Youth Support is directed by the youth participating in services and aligns with the specific hopes, goals, strengths and needs of the youth. Youth Support Specialists are trauma-informed and use a strength-based framework that emphasizes physical, psychological and emotional safety. Support and educate the youth on navigating behavioral health systems. Helps the youth to develop a network of support. Empowers the youth to develop skills to improve their overall functioning and quality of life. All services are provided in a manner that is strength-based, culturally competent and responsive to each member’s individual psychosocial, developmental, and treatment care needs. Collaborate with the youth and any other individual selected by the youth to create an individualized recovery plan that reflects the member’s needs and preferences. As a minimum, the YSS will collaborate with the member to formally review the recovery plan every 90 calendar days. However, revisions to the recovery plan will be make whenever there are significant changes in the member’s condition, needs, or preferences. Complete accurate progress notes documenting all YSS interventions. Submit all progress notes, reviews and treatment plans from the previous week Sunday by midnight, along with timesheets and weekly hours forms. Note corrections are due Tuesday at noon. Reviews and recovery plans corrections are due Thursday at noon. Allow new employees the opportunity to shadow you while providing direct service as a training tool. Any other tasks as assigned Attend weekly meetings as assigned Comply with any supervision requirements as needed and outlined in Policies and Procedures. Report accusations of abuse as outlined in Policies and Procedures #320. Maintain all required documentation for employee file including any certificate requirements and a current enhanced background check Salary Range: $17/hr-$21/hr