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Working as a Technical Support Specialist

For a lot of people, technical support specialists are their best friends. Maybe not in a literal way, but a lot of people need support when it comes to technology. And guess what? Technical support specialists are their support system.

You're there to help answer questions, explain how certain things work and provide advice on all things technology. For the most part, you'll probably have specific technology that you'll be helping with, depending on your employer and industry. Since there are so many different industries you can work in, the level of education requirements are varied. But the good news is that you can go into almost any industry with this position. Hello, job opportunities.

There is more than meets the eye when it comes to being a technical support specialist. For example, did you know that they make an average of $31.59 an hour? That's $65,706 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Technical Support Specialist Do

There are certain skills that many technical support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.

When it comes to the most important skills required to be a technical support specialist, we found that a lot of resumes listed 14.5% of technical support specialists included technical support, while 11.9% of resumes included customer service, and 8.0% of resumes included desk support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support specialist job title. But what industry to start with? Most technical support specialists actually find jobs in the technology and professional industries.

How To Become a Technical Support Specialist

If you're interested in becoming a technical support specialist, one of the first things to consider is how much education you need. We've determined that 43.1% of technical support specialists have a bachelor's degree. In terms of higher education levels, we found that 7.9% of technical support specialists have master's degrees. Even though most technical support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a technical support specialist. When we researched the most common majors for a technical support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical support specialist resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a technical support specialist. In fact, many technical support specialist jobs require experience in a role such as customer service representative. Meanwhile, many technical support specialists also have previous career experience in roles such as computer technician or help desk analyst.

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Average Salary$65,706
Job Growth Rate10%

Technical Support Specialist Jobs

Technical Support Specialist Career Paths

Top Careers Before Technical Support Specialist

Top Careers After Technical Support Specialist

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Technical Support Specialist

Technical Support Specialists in America make an average salary of $65,706 per year or $32 per hour. The top 10 percent makes over $96,000 per year, while the bottom 10 percent under $44,000 per year.
Average Salary
$65,706

Best Paying Cities

Average Salary
Salary Range58k - 98k$76k$76,309
Salary Range54k - 91k$71k$70,914
Salary Range52k - 92k$70k$69,692
Salary Range53k - 88k$69k$68,817
Salary Range51k - 85k$66k$66,389
Salary Range46k - 86k$64k$63,580
$35k
$98k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Technology Support Specialist Positions)
Technology Support Specialist Positions)
Lakeville Area Public Schools
Lakeville Area Public Schools
10/29/2020
10/29/2020
$42,00010/29/2020
$42,000
IT Support Specialist
IT Support Specialist
Personnel Resources
Personnel Resources
10/29/2020
10/29/2020
$33,39210/29/2020
$33,392
State of Louisiana
IT Technical Support Specialist, SPA)
IT Technical Support Specialist, SPA)
State of Louisiana
State of Louisiana
10/29/2020
10/29/2020
$89,96010/29/2020
$89,960
Durham Technical Community College
Instructional Technologies Support Specialist
Instructional Technologies Support Specialist
Durham Technical Community College
Durham Technical Community College
10/28/2020
10/28/2020
$50,00010/28/2020
$50,000
Itac Holdings, LLC
IT Support Specialist
IT Support Specialist
Itac Holdings, LLC
Itac Holdings, LLC
10/28/2020
10/28/2020
$50,00010/28/2020
$50,000
See More Recent Salaries

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Technical Support Specialist Demographics

Gender

male

69.9%

female

26.1%

unknown

4.0%

Ethnicity

White

62.2%

Asian

16.3%

Hispanic or Latino

9.7%

Foreign Languages Spoken

Spanish

54.5%

French

8.8%

Arabic

4.5%
See More Demographics

Technical Support Specialist Education

Degrees

Bachelors

43.1%

Associate

27.1%

High School Diploma

10.2%

Top Colleges for Technical Support Specialists

1. Stanford University

Stanford, CA

Tuition and fees
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA

Tuition and fees
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL

Tuition and fees
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA

Tuition and fees
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA

Tuition and fees
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY

Tuition and fees
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA

Tuition and fees
$7,488
Enrollment
30,018

8. Boston University

Boston, MA

Tuition and fees
$53,948
Enrollment
17,238

9. New York University

New York, NY

Tuition and fees
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA

Tuition and fees
$50,530
Enrollment
4,571
See More Education Info

Entry Level Jobs For Becoming A Technical Support Specialist

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Technical Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.5% of technical support specialists listed technical support on their resume, but soft skills such as speaking skills and writing skills are important as well.

Best States For a Technical Support Specialist

Some places are better than others when it comes to starting a career as a technical support specialist. The best states for people in this position are New Jersey, Massachusetts, Rhode Island, and New York. Technical support specialists make the most in New Jersey with an average salary of $70,990. Whereas in Massachusetts and Rhode Island, they would average $69,514 and $67,373, respectively. While technical support specialists would only make an average of $66,266 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Technical Support Specialist Jobs:
164
Highest 10% Earn:
$111,000
Location Quotient:
1.15
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Massachusetts

Total Technical Support Specialist Jobs:
1,453
Highest 10% Earn:
$117,000
Location Quotient:
1.08
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Utah

Total Technical Support Specialist Jobs:
566
Highest 10% Earn:
$111,000
Location Quotient:
1.42
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Technical Support Specialist Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a technical support specialist. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless technical support specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Technical Support Specialist Resume

At Zippia, we went through countless technical support specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

How Do Technical Support Specialist Rate Their Jobs?

Zippia Official Logo

5.0

Nestor Gil TrinidadFebruary 2020

5.0

Zippia Official LogoNestor Gil TrinidadFebruary 2020

What do you like the most about working as Technical Support Specialist?

Different approach of solving problem in hardware and software. Show More

What do you NOT like?

User is not available for investigation how hardware and software had problem. Show More

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Top Technical Support Specialist Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ technical support specialists and discovered their number of technical support specialist opportunities and average salary. Through our research, we concluded that Sprint was the best, especially with an average salary of $54,716. Dell follows up with an average salary of $94,992, and then comes IBM with an average of $84,673. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a technical support specialist. The employers include Danaher, Charles Schwab, and Zones

1. Sprint
4.4
Avg. Salary: 
$54,716
Technical Support Specialists Hired: 
839+
2. Dell
4.8
Avg. Salary: 
$94,992
Technical Support Specialists Hired: 
783+
3. IBM
4.7
Avg. Salary: 
$84,673
Technical Support Specialists Hired: 
781+
4. AT&T
4.7
Avg. Salary: 
$61,738
Technical Support Specialists Hired: 
707+
5. Comcast
4.7
Avg. Salary: 
$49,284
Technical Support Specialists Hired: 
682+
6. Convergys
4.3
Avg. Salary: 
$28,526
Technical Support Specialists Hired: 
626+

Recently Added Technical Support Specialist Jobs

Updated October 2, 2020