For a lot of people, technical support specialists are their best friends. Maybe not in a literal way, but a lot of people need support when it comes to technology. And guess what? Technical support specialists are their support system.
You're there to help answer questions, explain how certain things work and provide advice on all things technology. For the most part, you'll probably have specific technology that you'll be helping with, depending on your employer and industry. Since there are so many different industries you can work in, the level of education requirements are varied. But the good news is that you can go into almost any industry with this position. Hello, job opportunities.
There is more than meets the eye when it comes to being a technical support specialist. For example, did you know that they make an average of $31.59 an hour? That's $65,706 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many technical support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.
When it comes to the most important skills required to be a technical support specialist, we found that a lot of resumes listed 14.5% of technical support specialists included technical support, while 11.9% of resumes included customer service, and 8.0% of resumes included desk support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the technical support specialist job title. But what industry to start with? Most technical support specialists actually find jobs in the technology and professional industries.
If you're interested in becoming a technical support specialist, one of the first things to consider is how much education you need. We've determined that 43.1% of technical support specialists have a bachelor's degree. In terms of higher education levels, we found that 7.9% of technical support specialists have master's degrees. Even though most technical support specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a technical support specialist. When we researched the most common majors for a technical support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on technical support specialist resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a technical support specialist. In fact, many technical support specialist jobs require experience in a role such as customer service representative. Meanwhile, many technical support specialists also have previous career experience in roles such as computer technician or help desk analyst.