For a lot of people, technical support specialists are their best friends. Maybe not in a literal way, but a lot of people need support when it comes to technology. And guess what? Technical support specialists are their support system.

You're there to help answer questions, explain how certain things work and provide advice on all things technology. For the most part, you'll probably have specific technology that you'll be helping with, depending on your employer and industry. Since there are so many different industries you can work in, the level of education requirements are varied. But the good news is that you can go into almost any industry with this position. Hello, job opportunities.

What Does a Technical Support Specialist Do

There are certain skills that many technical support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what a Technical Support Specialist does

How To Become a Technical Support Specialist

If you're interested in becoming a technical support specialist, one of the first things to consider is how much education you need. We've determined that 50.4% of technical support specialists have a bachelor's degree. In terms of higher education levels, we found that 4.8% of technical support specialists have master's degrees. Even though most technical support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Technical Support Specialist

Technical Support Specialist Career Paths

Average Salary for a Technical Support Specialist

Technical Support Specialists in America make an average salary of $48,667 per year or $23 per hour. The top 10 percent makes over $76,000 per year, while the bottom 10 percent under $30,000 per year.
Average Technical Support Specialist Salary
$48,667 Yearly
$23.40 hourly
$30,000
10 %
$48,000
Median
$76,000
90 %

What Am I Worth?

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How To Become a Technical Support Specialist
How To Become a Technical Support Specialist Career Overview

States With The Most Technical Support Specialist Jobs

Mouse over a state to see the number of active technical support specialist jobs in each state. The darker areas on the map show where technical support specialists earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Technical Support Specialist Jobs By State

Technical Support Specialist Education

Technical Support Specialist Majors

14.7 %

Technical Support Specialist Degrees

Bachelors

50.4 %

Associate

31.5 %

High School Diploma

6.8 %

Top Colleges for Technical Support Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571

Top Skills For a Technical Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.7% of technical support specialists listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Technical Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Technical Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Technical Support Specialist Resume
Technical Support Specialist Resume
Technical Support Specialist Resume
Technical Support Specialist Resume
Technical Support Specialist Resume
Technical Support Specialist Resume
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Technical Support Specialist Demographics

Technical Support Specialist Gender Distribution

Male
Male
75%
Female
Female
25%

After extensive research and analysis, Zippia's data science team found that:

  • Among technical support specialists, 24.6% of them are women, while 75.4% are men.

  • The most common race/ethnicity among technical support specialists is White, which makes up 58.9% of all technical support specialists.

  • The most common foreign language among technical support specialists is Spanish at 54.5%.

Work Experience Programs For Technical Support Specialists

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Digital Assurance Program

Company: PwC Switzerland

Cost: Free

Duration: 5-6 hours

Accounting Program

Company: Chartered Accountants ANZ

Cost: Free

Duration: 3 hours

Technical Interview Prep Program

Company: Girls Who Code

Cost: Free

Duration: 5-6 hours

Client Service Program

Company: Bloomberg

Cost: Free

Duration: 5-6 hours

Technical Consulting Program

Company: SAP USA

Cost: Free

Duration: 5-6 hours

Technology in Banking Program

Company: Commonwealth Bank Australia

Cost: Free

Duration: 5-6 hours

Online Courses For Technical Support Specialist That You May Like

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IT Support Technical Skills Bootcamp
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IT Support Technical Skills Helpdesk
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Hands-on Technical skills for IT Support Learners...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
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Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

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Best States For a Technical Support Specialist

Some places are better than others when it comes to starting a career as a technical support specialist. The best states for people in this position are New Jersey, New York, California, and Massachusetts. Technical support specialists make the most in New Jersey with an average salary of $68,175. Whereas in New York and California, they would average $63,781 and $62,206, respectively. While technical support specialists would only make an average of $61,978 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Technical Support Specialist Jobs:
2,842
Highest 10% Earn:
$106,000
Location Quotient:
1.1

2. District of Columbia

Total Technical Support Specialist Jobs:
543
Highest 10% Earn:
$104,000
Location Quotient:
1.6

3. Louisiana

Total Technical Support Specialist Jobs:
727
Highest 10% Earn:
$87,000
Location Quotient:
1.13
Full List Of Best States For Technical Support Specialists

How Do Technical Support Specialist Rate Their Jobs?

Zippia Official Logo

5.0

Tech ReviewJuly 2020

5.0

Zippia Official LogoTech ReviewJuly 2020

What do you like the most about working as Technical Support Specialist?

I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support. Show More

What do you NOT like?

I don't like sitting around being inactive. So I'll keep my self always busy Show More

Zippia Official Logo

5.0

Technical SupportApril 2020

5.0

Zippia Official LogoTechnical SupportApril 2020

What do you like the most about working as Technical Support Specialist?

I enjoy the challenges and learning new things . Technology is always evolving. Show More

What do you NOT like?

Customer is unwilling to provide you with necessary information in order to assist them. Show More

Zippia Official Logo

4.0

TechnicianMarch 2020

4.0

Zippia Official LogoTechnicianMarch 2020

What do you like the most about working as Technical Support Specialist?

I feel that i know a lot of stuff. Show More

What do you NOT like?

i dont like that when im a technical support im also being a customer service representative Show More

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Top Technical Support Specialist Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ technical support specialists and discovered their number of technical support specialist opportunities and average salary. Through our research, we concluded that T-Mobile US was the best, especially with an average salary of $42,305. AT&T; follows up with an average salary of $43,475, and then comes Dell with an average of $70,693. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a technical support specialist. The employers include U.S. Bank, UBS, and JLL

Most Common Employers For Technical Support Specialist

RankCompanyAverage SalaryHourly RateJob Openings
1Oracle$83,627$40.21500
2IBM$82,991$39.90762
3Unisys$76,601$36.83252
4Dell$70,693$33.99764
5Apple$67,488$32.45256
6Lockheed Martin$57,233$27.52225
7Hewlett Packard Enterprise$48,627$23.38359
8TEKsystems$47,754$22.96415
9Apex Systems$47,622$22.90268
10Stream Companies$46,356$22.29273

Becoming a Technical Support Specialist FAQs

Do You Need A Degree For Tech Support?

No, you do not need a degree for tech support. In fact, over 49% of the IT job postings do not list a college degree as a requirement for applicants. Moreover, according to the U.S. Bureau of Labor Statistics, over 26% of IT workers in the United States do not hold a bachelor's degree or higher.

How Long Does It Take To Become A Technical Support Specialist?

It takes about two years to become an IT technical support specialist. At a minimum, an associate degree or certification coupled with on-the-job training and certification can be sufficient to get hired.

How Much Do Technical Specialists Make?

Technical specialists make $82,524 per year ($39.67 per hour), on average. Technical specialists in the lower 10%, such as entry-level positions, only make about $61,000 a year, while the top 10% average $110,000 per year.

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