For a lot of people, technical support specialists are their best friends. Maybe not in a literal way, but a lot of people need support when it comes to technology. And guess what? Technical support specialists are their support system.
You're there to help answer questions, explain how certain things work and provide advice on all things technology. For the most part, you'll probably have specific technology that you'll be helping with, depending on your employer and industry. Since there are so many different industries you can work in, the level of education requirements are varied. But the good news is that you can go into almost any industry with this position. Hello, job opportunities.
There are certain skills that many technical support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
If you're interested in becoming a technical support specialist, one of the first things to consider is how much education you need. We've determined that 50.4% of technical support specialists have a bachelor's degree. In terms of higher education levels, we found that 4.8% of technical support specialists have master's degrees. Even though most technical support specialists have a college degree, it's possible to become one with only a high school degree or GED.