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Become A Technical Support Specialist

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Working As A Technical Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $64,000

    Average Salary

What Does A Technical Support Specialist Do

A Technical Support Specialist is responsible for maximizing computer system capabilities through studying technical applications and making recommendations for improvements. They provide technical support to consumers and businesses with technical, hardware, and software system issues.

How To Become A Technical Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Technical Support Specialist jobs

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Technical Support Specialist Demographic

Gender

  • Male

    72.2%
  • Female

    25.9%
  • Unknown

    2.0%

Ethnicity

  • White

    76.0%
  • Hispanic or Latino

    11.8%
  • Asian

    8.6%
  • Unknown

    2.7%
  • Black or African American

    0.9%
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Languages Spoken

  • Spanish

    53.0%
  • French

    8.8%
  • Arabic

    4.5%
  • German

    3.8%
  • Chinese

    3.5%
  • Portuguese

    3.4%
  • Mandarin

    3.1%
  • Japanese

    3.0%
  • Russian

    2.6%
  • Hindi

    2.4%
  • Carrier

    2.1%
  • Italian

    1.9%
  • Urdu

    1.7%
  • Cantonese

    1.5%
  • Korean

    1.4%
  • Vietnamese

    1.1%
  • Cheyenne

    0.7%
  • Tagalog

    0.6%
  • Ukrainian

    0.5%
  • Hebrew

    0.5%
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Technical Support Specialist

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Technical Support Specialist Typical Career Paths

Technical Support Specialist Education

Technical Support Specialist

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Real Technical Support Specialist Salaries

Job Title Company Location Start Date Salary
Lead IT Apps Support Analyst Vmware, Inc. Palo Alto, CA Dec 12, 2015 $145,100
Assistant Vice President, Technical Support Analyst-Americas Lombard Risk Systems New York, NY Sep 03, 2016 $130,666
Compliance IT Support Specialist MUFG Union Bank, N.A. Jersey City, NJ Oct 18, 2016 $130,666
IT Support Specialist CGI Technologies and Solutions Inc. Fairfax, VA Apr 26, 2016 $125,757
IT Support Specialist CGI Technologies and Solutions Inc. Fairfax, VA Feb 05, 2016 $125,757
Technical Support Specialist Tokyo Electron America, Inc. Beaverton, OR Aug 30, 2016 $125,300
Associate, Technical Support Specialist Fig LLC New York, NY Oct 31, 2016 $124,987 -
$130,000
Technical Support Analyst The Intermodal Association of North America Calverton, MD Mar 20, 2015 $122,886 -
$136,000
Technical Support Specialist Apttus Corporation San Mateo, CA Sep 28, 2015 $120,000
Technical Support Specialist Apttus Corporation San Mateo, CA Aug 17, 2015 $117,900
Principal IT Support Specialist Symantec Corporation Mountain View, CA Sep 09, 2016 $117,000
Principal Technical Support Analyst Software AG USA, Inc. Santa Clara, CA Apr 04, 2016 $115,600 -
$125,000
Senior Technical Support Analyst BMC Software, Inc. Houston, TX Dec 04, 2016 $113,464 -
$131,500
Principal, Technical Support Analyst Software AG USA Inc. Nashua, NH Aug 24, 2015 $112,757
IT Support Analyst (SR. Unix/Linux OPS. Appl. Engineer) Hewitt Associates LLC Lincolnshire, IL Jan 13, 2015 $87,000
Technical Support Analyst IBM India Private Limited Sunnyvale, CA Aug 19, 2015 $86,878 -
$102,617
IT Support Specialist Intel Corporation Plano, TX May 08, 2016 $86,195 -
$129,500
IT Support Specialist Intel Corporation Plano, TX Jul 13, 2016 $86,195 -
$152,800
Senior Technical Support Analyst BMC Software, Inc. Houston, TX Oct 01, 2015 $85,500 -
$131,500
Senior Technical Support Analyst BMC Software, Inc. Houston, TX Nov 01, 2015 $85,500 -
$131,500
Senior Technical Support Analyst BMC Software, Inc. Houston, TX Sep 11, 2015 $85,500 -
$100,000
IT Support Specialist CGI Technologies and Solutions Inc. Columbus, OH Dec 27, 2016 $85,500
Technical Support Specialist Tech Mahindra (Americas), Inc. Kettering, OH Sep 05, 2015 $72,211
Technical Support Specialist Tech Mahindra (Americas), Inc. Kettering, OH Jul 24, 2015 $72,211
Technical Support Account Specialist PTC Inc. Needham, MA Jun 15, 2015 $72,155
IT Support Specialist Autonics USA, Inc. Mundelein, IL Mar 05, 2016 $71,650
Technical Support Specialist Nodus Technologies, Inc. Anaheim, CA Feb 09, 2015 $71,552
Technical Support Specialist Sanhua International Inc. Frisco, TX Jan 12, 2016 $71,386
Technical Support Specialist Cigna Health & Life Insurance Company Gaithersburg, MD Jul 27, 2015 $71,307
Salesforce Technical Support Analyst Torry Harris Business Services, Inc. Perth Amboy, NJ Sep 21, 2016 $71,000 -
$102,000

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Top Skills for A Technical Support Specialist

ComputerHardwareTechnicalSupportRemoteDesktopDeskSupportTroubleshootActiveDirectoryNetworkPrintersPhoneCallsEmailAccountsCustomerServiceLaptopsSetupWindowsXPInternetExplorerVPNWebTechnicalIssuesMacHelpDeskOS

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Top Technical Support Specialist Skills

  1. Computer Hardware
  2. Technical Support
  3. Remote Desktop
You can check out examples of real life uses of top skills on resumes here:
  • Maintained asset inventory consisting of computer hardware and software licenses.
  • Developed procedures to provide technical support and end-user training for new software and hardware.
  • Used Windows Remote Desktop and Dame Ware to assist and troubleshoot user problems.
  • General help desk support, supporting bank employees on a day to day basis with general technical support and training involved.
  • Document troubleshooting steps and problem resolutions.

Top Technical Support Specialist Employers