Technical Support Specialist demographics and statistics in the US
Technical support specialist demographics research summary. Zippia estimates technical support specialist demographics and statistics in the United States by using a database of 30 million profiles. Our technical support specialist estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about technical support specialists after extensive research and analysis:
- There are over 561,874 technical support specialists currently employed in the United States.
- 24.6% of all technical support specialists are women, while 75.4% are men.
- The average technical support specialist age is 42 years old.
- The most common ethnicity of technical support specialists is White (55.0%), followed by Hispanic or Latino (16.2%), Black or African American (11.7%) and Asian (11.3%).
- Technical support specialists are most in-demand in New York, NY.
- The finance industry is the highest-paying for technical support specialists.
- 11% of all technical support specialists are LGBT.
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Technical Support Specialist demographics by:
Technical Support Specialist gender statistics
24.6% of technical support specialists are women and 75.4% of technical support specialists are men.
- Male, 75.4%
- Female, 24.6%
Technical Support Specialist gender ratio
| Gender | Percentages |
|---|---|
| Male | 75.4% |
| Female | 24.6% |
Technical Support Specialist gender pay gap
Women earn 97¢ for every $1 earned by men
Male Income
$50,822
Female Income
$49,059
Technical Support Specialist gender ratio over time
This data breaks down the percentage of men and women in technical support specialist positions over time. Currently, 24.6% of technical support specialists are female.
Technical Support Specialist gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 70.27% | 29.73% |
| 2011 | 71.28% | 28.72% |
| 2012 | 72.73% | 27.27% |
| 2013 | 73.26% | 26.74% |
| 2014 | 73.64% | 26.36% |
| 2015 | 75.40% | 24.60% |
| 2016 | 75.53% | 24.47% |
| 2017 | 75.44% | 24.56% |
| 2018 | 76.15% | 23.85% |
| 2019 | 74.87% | 25.13% |
| 2020 | 75.37% | 24.63% |
| 2021 | 75.42% | 24.58% |
Technical Support Specialist related jobs gender ratio
We compared technical support specialists with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job Title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Technical Support Specialist | 75% | 25% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Technical Support Specialist demographics by race
The most common ethnicity among technical support specialists is White, which makes up 55.0% of all technical support specialists. Comparatively, 16.2% of technical support specialists are Hispanic or Latino and 11.7% of technical support specialists are Black or African American.
- White, 55.0%
- Hispanic or Latino, 16.2%
- Black or African American, 11.7%
- Asian, 11.3%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.4%
Technical Support Specialist Race
| Technical Support Specialist Race | Percentages |
|---|---|
| White | 55.0% |
| Hispanic or Latino | 16.2% |
| Black or African American | 11.7% |
| Asian | 11.3% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.4% |
Technical Support Specialist race and ethnicity over time
See how technical support specialist racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
- White
- Asian
- Hispanic or Latino
- Black or African American
Technical Support Specialist race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.60% | 12.17% | 7.92% | 13.20% |
| 2011 | 64.30% | 12.26% | 8.07% | 12.70% |
| 2012 | 63.03% | 12.50% | 8.32% | 13.34% |
| 2013 | 61.97% | 11.74% | 9.13% | 13.72% |
| 2014 | 61.68% | 11.95% | 8.78% | 14.43% |
| 2015 | 61.58% | 11.41% | 9.95% | 14.31% |
| 2016 | 61.37% | 11.37% | 9.93% | 14.20% |
| 2017 | 60.59% | 11.04% | 10.38% | 14.61% |
| 2018 | 60.70% | 11.00% | 10.47% | 14.34% |
| 2019 | 58.89% | 10.92% | 11.18% | 15.47% |
| 2020 | 56.85% | 11.49% | 10.96% | 15.63% |
| 2021 | 55.00% | 11.73% | 11.33% | 16.16% |
Technical Support Specialist wage gap by race
| Ethnicity | Salary |
|---|---|
| Unknown | $48,955 |
| White | $50,193 |
| Black or African American | $47,934 |
| Asian | $58,520 |
| Hispanic or Latino | $49,189 |
Average technical support specialist age
See how the average age of technical support specialists varies based on ethnicity and gender.
Male
Female
Technical Support Specialist age by race and gender
| Race | Male Age | Female Age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Technical Support Specialist age breakdown
The average age of technical support specialists is 40+ years years old, representing 56% of the technical support specialist population.
Technical Support Specialist age breakdown
| Technical Support Specialist Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Technical Support Specialist educational attainment
The most common degree for technical support specialists is bachelor's degree, with 50% of technical support specialists earning that degree. The second and third most common degree levels are associate degree degree at 32% and associate degree degree at 7%.
- Bachelor's, 50%
- Associate, 32%
- High School Diploma, 7%
- Master's, 5%
- Other Degrees, 6%
Technical Support Specialists by degree level
| Technical Support Specialist Degree | Percentages |
|---|---|
| Bachelor's | 50% |
| Associate | 32% |
| High School Diploma | 7% |
| Master's | 5% |
| Other Degrees | 6% |
Technical Support Specialist Jobs You Might Like
Technical Support Specialist wage gap by degree level
| Education | Salary |
|---|---|
| Master's Degree | $63,259 |
| High School Diploma or Less | $44,284 |
| Bachelor's Degree | $51,815 |
| Doctorate Degree | $59,211 |
| Some College/ Associate Degree | $45,669 |
Technical Support Specialist employment statistics
Most technical support specialists work for a public in the technology industry.
Company size where technical support specialists work
Below, you can see the size of companies where technical support specialists work.
Technical Support Specialist jobs by employer size
| Company Size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 5% |
| 100 - 500 employees | 9% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 51% |
Technical Support Specialist jobs by company type
Employees with the technical support specialist job title have their preferences when it comes to working for a company. For instance, most technical support specialists prefer to work at public companies over private companies.
Technical Support Specialist jobs by sector
| Company Type | Percentages |
|---|---|
| Education | 9% |
| Public | 47% |
| Private | 42% |
| Government | 2% |
Technical Support Specialist jobs by industry
The most common industries for technical support specialists are technology, professional and finance.
Technical Support Specialist industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 22% |
| Technology | 20% |
| Professional | 10% |
| Finance | 9% |
| Education | 7% |
| Telecommunication | 5% |
| Health Care | 5% |
| Retail | 4% |
| Media | 3% |
| Manufacturing | 3% |
| Insurance | 3% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Transportation | 1% |
| Government | 1% |
| Automotive | 1% |
| Hospitality | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Energy | 1% |
Technical Support Specialist turnover and employment statistics
Technical Support Specialist unemployment rate over time
The unemployment rate for technical support specialists between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
- Unemployment rate
Technical Support Specialist unemployment rate by year
| Year | Technical Support Specialist Unemployment Rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average technical support specialist tenure
The average technical support specialist stays at their job for 1-2 years, based on the 95,678 technical support specialists resumes in Zippia's database.
Technical Support Specialist tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 29% |
| 1-2 years | 35% |
| 3-4 years | 13% |
| 5-7 years | 12% |
| 8-10 years | 5% |
| 11+ years | 6% |
Technical Support Specialist LGBT ratio compared to similar jobs
Review the percent of technical support specialists that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job Title | LGBT | Job Openings |
|---|---|---|
| Personal Computer Network Analyst | 7.31% | 48,364 |
| Business Analyst/Senior Developer | 8.42% | 179,536 |
| Database/Application Developer | 8.46% | 169,670 |
| Information Assurance Analyst | 8.59% | 104,926 |
| Program Administrator | 9.03% | 119,898 |
| Interactive Media Project Manager | 10.54% | 74,126 |
| Technical Support Specialist | 10.88% | - |
Similar technical support specialist jobs LGBT demographics
| Profession | Percentages of LGBT | Job Openings |
|---|---|---|
| Personal Computer Network Analyst | 7.31% | 48,364 |
| Business Analyst/Senior Developer | 8.42% | 179,536 |
| Database/Application Developer | 8.46% | 169,670 |
| Information Assurance Analyst | 8.59% | 104,926 |
| Program Administrator | 9.03% | 119,898 |
| Interactive Media Project Manager | 10.54% | 74,126 |
Foreign languages spoken by technical support specialists
The most common foreign language among technical support specialists is Spanish at 54.5%. The second-most popular foreign language spoken is French at 8.8% and Arabic is the third-most popular at 4.5%.
- Spanish, 54.5%
- French, 8.8%
- Arabic, 4.5%
- German, 3.6%
- Portuguese, 3.3%
- Other, 25.3%
Technical Support Specialist languages spoken
| Foreign Language | Percentages |
|---|---|
| Spanish | 54.5% |
| French | 8.8% |
| Arabic | 4.5% |
| German | 3.6% |
| Portuguese | 3.3% |
| Other | 25.3% |
