Q: Do you need a degree for tech support?

No, you do not need a degree for tech support. In fact, over 49% of the IT job postings do not list a college degree as a requirement for applicants. Moreover, according to the U.S. Bureau of Labor Statistics, over 26% of IT workers in the United States do not hold a bachelor's degree or higher.

Question 1

Do you need a degree for tech support?

Accepted Answer

No, you do not need a degree for tech support. In fact, over 49% of the IT job postings do not list a college degree as a requirement for applicants. Moreover, according to the U.S. Bureau of Labor Statistics, over 26% of IT workers in the United States do not hold a bachelor's degree or higher.

Question 2

What is a good starting salary for a Technical Support Specialist?

Accepted Answer

A good starting salary for a technical support specialist is $35,000 in the United States. That puts you in the 10th percentile of annual income for a technical support specialist in the U.S., which is about what you would expect if you were new to the field. The average salary for technical support specialists is $55,893, but that normally requires some level of experience to achieve. Furthermore, a good starting salary for a technical support specialist can vary by state.

Question 3

Can a technical support specialist make 100k?

Accepted Answer

Yes, you can make $100,000 per year as a technical support specialist. While possible, it is unlikely to earn over $100k as a technical support specialist because even higher-paid positions do not typically earn more than $86,000 per year. The average annual salary for a technical support specialist is $55,893. For example, technical support specialists in New Jersey whose salaries are in the 90th percentile earn an average salary of $110,000.

Question 4

How long does IT take to become a technical support specialist?

Accepted Answer

It takes about two years to become an IT technical support specialist. At a minimum, an associate degree or certification coupled with on-the-job training and certification can be sufficient to get hired.

Question 5

How much do technical specialists make?

Accepted Answer

Technical specialists make $82,524 per year ($39.67 per hour), on average. Technical specialists in the lower 10%, such as entry-level positions, only make about $61,000 a year, while the top 10% average $110,000 per year.

Question 6

What percentage of Technical Support Specialists are female?

Accepted Answer

27.2% of technical support specialists are female in the United States. This is 1.4 percentage points higher than last year. Additionally, the percentage of female technical support specialists has decreased by -4.8 percentage points since 2010. That means there are a total of 177,127 female technical support specialists in the U.S. and 474,078 male technical support specialists in the United States. Note that Zippia's estimate accounts only for the 651,205 people with the specific job title of technical support specialist and doesn't include grouping similar job titles, or people with potentially similar credentialing.

Question 7

What are examples of technical support?

Accepted Answer

Some examples of technical support include assisting customers with issues related to the installation or performance of software, network, or computer equipment. This includes configuring computer systems, diagnosing software problems, providing assistance in person or by phone or email, troubleshooting network problems, and testing new technologies.

Frequently asked questions about technical support specialists

Questions about becoming a technical support specialist

Do you need a degree for tech support?

Questions about technical support specialist salaries

What is a good starting salary for a Technical Support Specialist?

Questions about technical support specialist jobs

Can a technical support specialist make 100k?

How long does IT take to become a technical support specialist?

How much do technical specialists make?

Questions about technical support specialist demographics

What percentage of Technical Support Specialists are female?

Questions about technical support specialist resume

What are examples of technical support?