IT Support Specialist

Revature
Reston, VA
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We are seeking talented individuals that are motivated to kickstart their Technology career. No prior professional experience required.

Revature is the largest and fastest growing employer of emerging technology talent across the U.S. Come join us!
As a Revature IT Support Specialist you will receive on-the-job-training to become an experienced software engineer .
Remote Interviews are starting now! Benefits for IT Support Specialists: Launch a career with no prior experience Learn to code on the job. That s right: We pay you to learn. Competitive salary Relocation & housing assistance Paid time off Industry Certifications Employer paid. 401k Mentoring program Experience with the largest companies in the US Career acceleration: Over 72% of Revature alumni have received an additional promotion and 92% saw their salary significantly increase after launching their tech career with Revature IT Support Specialist Training Program Full Time paid training Real World Projects to get your enterprise ready for placement with one of our corporate partners. Training on the most in-demand programming skills in the job market. We work together with our corporate partners, to identify the skills that are most vital to their organization We're invested in your success you ll have an employee engagement team member to support and provide you with a wide range of assistance. As a Revature employee, you ll also have access to our expansive network of like minded peers who can show you the ropes to ensure you ll rock your tech career. What We Are Looking For College degree (Associates or Bachelors) Must be authorized to work in the US Strong desire to learn to code No prior professional experience required. A natural problem solver Strong communication and interpersonal skills Willing to relocate anywhere in the US Relocation assistance provided Apply Today. Interviews are going on now.
#SoftwareEngineering
Equal Employment Opportunity The Company is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, disability, age, genetic information, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, benefits, compensation and training. If you require an accommodation to work based on any of these protected factors, please notify the Human Resources Department, and the Company will evaluate the request and provide an accommodation in accordance with applicable law. We seek to comply with all applicable federal, state and local laws related to discrimination and will not tolerate the interference with the ability of any of the Company s employees to perform their job duties. Our policy reflects and affirms the Company s commitment to the principles of fair employment and the elimination of all discriminatory practices.
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IT Support Specialist

Stand Together
Arlington, VA
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Categories: Engineering and IT
Req ID: 4966

Overview

The IT Support Team is a group of passionate technology professionals focused on keeping Stand Together employees productive by efficiently resolving their technical issues. We aim to be the preferred partner for all technology needs and accomplish this each day by continually working to build trust with our colleagues. We are driven by our Guiding Principles which define who we are as a team and organization.

We are looking for technically skilled candidates with excellent interpersonal skills for the IT Support Specialist role. As an IT Support Specialist, you will be an integral part of our organization, completing in-depth analysis and troubleshooting with our customers. Diagnosing and troubleshooting issues is just one part of the role we play. Identifying root causes for community-wide process improvements-this is where we take it to the next level. Join us and be a part of the team that will help guide our organization through our next phase of growth and impact.

Your Responsibilities Include
Act as a liaison providing critical client base support to internal staff members Diagnose technical needs and develop an understanding of root issues Collaborate with the operations and technology team to execute on requests Take accountability and ensures proper processes are documented for efficient support Escalate unresolved issues to the appropriate technical support partners Document all requests in an issue tracking tool Share knowledge and proactively identify the needs of the organization Serve as an escalation point within the team, mentoring and assisting junior staff Keep a pulse on the evolving technology landscape, actively seeking ways to improve your knowledge and bring new ideas to the organization

Knowledge and Skills You Bring to the Organization
5-7years of professional experience in an information technology support role Experience using a ticketing system and an appreciation for documentation/knowledge-bases Advanced knowledge in administration of Microsoft Office 365 products Intermediate to advanced understanding of Active Directory, hardware, operating systems, client-side networking High emotional intelligence with a natural aptitude for building relationships and delivering top-notch customer service Strong organizational, time management, and communication skills Strong critical thinking skillswith the ability to think on your feet and problem solve Ability to quickly adapt and respond in a fast-paced work environment Entrepreneurial mindset and with an eye toward continuous personal and team improvement Ability to work full time shift between 9-9:30am and 6-6:30pm, Monday through Friday Willingness and ability to travel infrequently to support customers or events (1-2x/year)

Standout Candidates May Also Bring
BA in Computer Scienceorrelated field Experience mapping and improving team processes Ability to create internal (IT-facing) and customer-facing documentation that is clear and user-friendly Experience coaching, training, or helping other IT professionals learn and grow
About Us

Stand Together helps social entrepreneurs supercharge their efforts to help people improve their lives. We connect them with passionate partners and the resources necessary to make a greater difference.

Through our philanthropic community, we tackle some of the nation's biggest challenges so that every person has the opportunity to realize their extraordinary potential.

Stand Together partners with people from diverse perspectives and backgrounds-including people in education, business, community non-profits, and public policy-to accomplish more together than any of us could on our own.

Our Values

Working at Stand Together is different from many other organizations. We have a relentless commitment to a culture based on a business philosophy called Market Based Management (MBM ). Informed by the principles that allow a free and open society to flourish, MBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

We believe that diversity in experiences, perspectives, knowledge and ideas fuels creativity, broadens knowledge, and helps drive success. That's why we're proud to be an equal opportunity employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity. We welcome all qualified applicants regardless of color,race, religion, religious creed, sex, gender or gender identity, gender expression, sexual orientation, national origin, citizenship, ethnicity, ancestry, age, physical disability, mental disability, medical condition, pregnancy (including medical needs which may arise from pregnancy, childbirth, or related medical conditions), military and veteran status, genetic information, marital or familial status, political affiliation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

#PM19

PI156526124
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IT Support Specialist

Leidos
Springfield, VA
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Leidos requires a customer support specialist to provide Tier 2 and Tier 3 support for our customer s geospatial data discovery, visualization, and download platform.
Primary Responsibilities Coordinate tasking responses associated with the customer s web application to ensure governance policies, opinions, and perspectives of end users are fully coordinated with the development team and are accurately addressed Participate in tracking feedback daily from the users to gauge customer experience Perform customer service duties to include email responses and reporting on disposition of feedback as appropriate Resolve product and service discrepancies for online feedback Develop user stories/features based on feedback inputs from JIRA and maintain this information in Redmine Create and maintain metrics on feedback Basic Required Qualifications Minimum 7 years relevant experience in the following areas: Demonstrated experience providing customer feedback or help desk support at Tier 1, Tier 2, or Tier 3 Demonstrated experience managing and adjudicating customer feedback regarding IT support issues or enterprise applications Demonstrated experience with data gathering, data analytics, and reporting. Desired Qualifications Experience with NGA enterprise applications including the GLOBE Experience using Microsoft SharePoint Experience using JIRA and Redmine Pay Range:
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Technical Support Specialist - Remote

Unitedhealth Group
Remote or Golden, CO
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UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)



You'll enjoy the flexibility to telecommute* as you take on some tough challenges.



Primary Responsibilities:





  • Provide exceptional customer service to all customers while following best practices of call greeting, call handling, call documentation, call resolution and call closure.




  • Provide 1st level technical support by creating and/or resolving Incident and Request cases.




  • Troubleshoot problems with network connectivity, web access, Windows, Outlook access, Exchange, SQL connectivity, and proprietary clinical applications.




  • Troubleshoot internal applications specific to the business; document resolution or problem fixes and promote to corporate knowledge base.




  • Resolve issues using defined troubleshooting checklists and skills in coordination with other Service Desk team members and internal hardware and software subject matter experts.




  • Learn and maintain a high level of knowledge of user computing environment.




  • Work with non-technical end-user base, providing new user orientation, application navigation and basic usage tips and techniques to improve their user experience.




  • Diagnose and resolve client hardware problems/failures and escalate if/when appropriate.




  • Escalate global issues to established escalation path and support structure and provide timely updates to global outages and major incidents.




  • Support mobile devices in environment to include iPhone and Android.




  • Provide password reset administration to users that have forgotten their Windows/AD password and/or are locked out of their accounts.




  • Open, log and track Major Incident cases and communicate information to the Major Incident Team.





You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:





  • High school Diploma or GED




  • Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN




  • 1+ years of experience performing end-user software and hardware in a mid-to-large size enterprise. Knowledge of operating system software, desktops, laptops, smart phones and printers




  • Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements




  • Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution





Preferred Qualifications:





  • CompTIA A+ certification





Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work. SM



UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.



*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.



Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $17.12 to $30.34. The salary range for Connecticut / Nevada residents is $18.80 to $33.41. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.





Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: IT Support, Technical Support, Help Desk, Golden, CO, Colorado, CompTIA A+, Ticket Management System, Telecommute, Remote, #RPO

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Technical Support Specialist

Morley Companies
Remote or Frankenmuth, MI
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As a Technical Support Specialist at Morley in Saginaw, you'll put your problem-solving skills and technical know-how on display! You'll be an essential part of ensuring our agents are able to serve our clients' computing needs in an efficient and safe environment.
Please note: This role can be worked in a hybrid fashion. It is on-site with occasional remote work. What you'll do: Provide help desk and desktop application support Troubleshoot, upgrade and maintain PC desktop and laptop systems and peripherals Support System and Network Administrators in daily workloads Ensure that all desktop and laptop systems: Are properly configured and tested before deployment Have system connectivity and accessibility Are tested and verified after deployment Provide operational documentation as needed for common operational tasks Provide all desktop operational support Implement security systems that will provide detection, prevention, containment and deterrence mechanisms to protect and maintain data integrity Support compliance in the areas of system security, user access, resource access and authentication Escalate items as needs require Assist in supporting all corporate email systems, calendaring and scheduling software Accept and execute all related and/or associated assignments and responsibilities as instructed by senior management Have questions before you apply? Live chat with a Morley Talent Acquisition Specialist on our website during business hours!
Skills for Success

What you'll need: Associate degree in computer science (or related field), or one or more years of experience in computer support Exception would be with part-time support that may join to assist during periods of heavier volume and/or seasonally for special projects Proven expertise in supporting currently installed hardware platforms To be a positive self-starter and possess a strong work ethic, ability to meet deadlines, excellent interpersonal and organizational skills, and strong attention to detail Remote work requirements: Work environment within your home that is secluded from distractions Cellphone High-speed internet
Why Join Our Morley Family?

The value of your employment is more than your paycheck. It's the opportunity to do meaningful work, earn great benefits and enjoy awesome co-workers. This means taking into consideration your total compensation package - the combination of competitive pay, health benefits and all the other benefits Morley provides. Health & Wellness Benefits Medical and prescription coverage, including free annual physicals Dental insurance Vision insurance Paid vacation, sick time and holidays Associate wellness program (participate and get up to 5% off your insurance premiums) Tobacco cessation coaching program Chronic condition management (asthma, diabetes, coronary heart disease, chronic lung disease) Financial Benefits 401(k) / Roth 401(k) retirement plan Flexible savings account Life insurance Short-term disability insurance Long-term disability insurance Benefits to Make Your Life Easier Teladoc: Free online access to doctors 24/7 Registered nurse help desk: Free calls to a nurse 24/7 44North patient advocacy: Free 24/7 help with benefit questions, claim issue investigations and other support LifeKeys services: Free estate guidance (online will), identity theft prevention and more Intangible Benefits Feel good about working in a values-based environment. Our core values are: Family comes first Do the right thing Be your best self Save time and money by training and working from home Advance in your career with ongoing paid training and development opportunities (we promote from within) About Morley Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, inspiring accountability, sweating the details and moving mountains (making the impossible possible) - for both our fellow Morley Family members and for the world's leading companies that strategically partner with us.

Morley is committed to the full inclusion of all qualified applicants. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we ensure that candidates and associates with disabilities are provided reasonable accommodations. If you need reasonable accommodation to participate in the job application or interview process, please contact humanresources@morleynet.com.

Thank you for your interest in Morley. If your values align with ours, we can't wait to meet you. Please apply now. Morley & COVID-19
Our #1 priority is the health and safety of our Morley Family members.

In March 2020, we instituted the Morley COVID-19 Response Team, which continues to meet daily with the purpose of minimizing or eliminating our associates' exposure to COVID-19 at our worksites and at home. This team immediately moved the majority of our associates to remote work and created policies, procedures, and preparedness and response plans to give associates peace of mind that Morley is a safe place to work.

Our Facilities team has worked tirelessly to uphold increased cleaning and disinfection standards, build safety shields to extend the height of cubicles, move workstations to keep on-site associates at least 6 feet apart, and furnish additional safety measures and supplies.

We continually look to the U.S. Centers for Disease Control and Prevention (CDC), OSHA, MIOSHA and the Michigan Department of Health and Human Services to guide us as pandemic circumstances evolve.

As a result, we have experienced little to no spread of COVID-19 in our offices, as verified by reporting through the Saginaw County Department of Public Health. If you have questions about how COVID-19 might impact you as a Morley candidate or new hire, please don't hesitate to reach out to us via chat or at humanresources@morleynet.com.
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Technical Support Specialist

Leidos
Quantico, VA
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Leidos is pleased to announce that it has been awarded the Service Management, Integration, and Transport program(SMIT). This is an eight-year, $7.7 billion contract that is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. In support of this exciting program, Leidos is looking to hire a Deployed Support Specialist in Quantico to join our Team.

SMIT is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport program, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
Job Description Provides network technical advice and assistance during the planning phase of a deployment or exercise and coordinate swift solutions to networking problems during the execution phase. Provide direct computer and network support to include router, firewall, Intrusion Detection Systems/Intrusion Prevention Systems (IDS/IPS), Domain Name System (DNS), Active Directory (AD) and Exchange, configuration, installation, maintenance and troubleshooting to USMC deployed units. Assist in the development and execution of Information Assurance (IA) training for deployed units. Provide direct support to the D-30 process. Support operational requirements for the operational environment. Identify required Hardware (HW) and Software (SW). Submit personnel foreign country clearance requests and obtain necessary visas. Document the result of the deployment in a Government-provided template with input and conduct a post-deployment review with the Government. Coordinate return of any unused and reusable equipment to stock; Basic Qualifications: High school Diploma or General Equivalency Diploma (GED) 4 Years of Experience Information Assurance Technician (IAT) Level II
Must possess an Original Equipment Manufacturer (OEM) network support certification (i.e. Microsoft, Cisco, etc.).: Cisco Certified Network Associate Routing and Switching (CCNA) (Routing and Switching) Microsoft Pay Range:
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Technology Support Specialist

Advance Local
Remote or New York, NY
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Are you looking for a company that embraces innovative ideas and talented people? We're looking for people who value collaboration, experimentation, agility, and problem-solving in the same way we do. We are anxious to meet a job seeker who has the ability to find and celebrate the best in themselves and their teammates.
The Technology Support Specialist is responsible for delivering end-to-end support in accordance with IT metrics and standards. By partnering with end-users and technology groups, the Specialist ensures all incidents are researched, troubleshooted, resolved, and reported back within the promised timeframes. We currently have an opportunity for a Technical Support Technician in One World Trade, New York City with opportunity for limited hybrid and remote work. You'll have opportunities to get out and interact directly with end-users, as well as interact with end-users at other locations across the country. You'll touch more areas of IT than you would in many other companies. In this role, you will: Follow service standards, provide efficient and timely support of end-user software, hardware, and networking needs and issues. Troubleshoot and resolve technology issues via phone, web, and in-person deskside visits. Practice consistent follow-up standards to ensure all incidents are resolved meeting or exceeding end-user expectations. Deliver services adhering to enterprise performance metrics and standards. Function as front-line support for all audiovisual, videoconferencing, leveraging Microsoft Teams. Partner with technology and business personnel to help drive technology adoption and improve end-user productivity. Flexibility to respond to planned and unplanned technical issues, needs, and activities that may occur outside of normal business hours Proactively learn and train other staff members on new product and service technologies For this position we're looking for candidates with: Bachelor's Degree in Information Systems, related field, or equivalent work experience Minimum two years' experience in IT service delivery, providing executive white-glove support Extensive experience with Office 365 Experience using help desk ticketing software Experience with incident troubleshooting and escalation Familiarity with service delivery frameworks (ITILv3, others) Strong customer service ethic, with patience to understand end-user issues Ability to prioritize and quickly resolve issues Excellent verbal communication skills Demonstrates discretion and honors confidentiality Excellent analytical and problem-solving skills Effective prioritization and project management skills Passion for training
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Inventory & IT Support Specialist

Premier Locations-U.S. Cellular
Remote or Tulsa, OK
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Immediately Hiring!


Drummond Communications is now hiring a full time Inventory & IT Support Specialist.


Pay: $14.50 - $15.50 an hour (based on experience), Non-Exempt


Benefits:

  • Voluntary Health, Dental, Vision, Short-Term and Long Term-Disability, and Voluntary Life & AD&D Insurance
  • We offer 401(k) and match 2% of your contributions
  • Tuition Reimbursement
  • Paid Time Off and Holiday Pay
  • Bereavement Leave
  • PTO Donation Program

Hours:

  • Tuesday - Friday: 10 am - 7 pm
  • Saturday: 9 am - 6 pm
  • Sunday: An On-Call Rotation will be used to ensure coverage during store operating hours Sunday through Saturday
  • Initial Training Period: Monday - Friday
  • Hours/work days are subject to change by management based on business needs

Location:

Work from home (remote) with occasional travel required; remote work is subject to change by management based on business needs and the status of the ongoing pandemic.


Primary Responsibilities:


IT:

  • Troubleshoot and resolve challenges with service, software, and equipment
  • Serve as the first point of contact for employees seeking technical assistance over the phone, chat or email
  • Perform troubleshooting through diagnostic techniques and pertinent questions
  • Walk employees through the problem-solving process
  • Direct unresolved issues to the next level of IT support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in the ticket system
  • Follow-up and update resolution status and information
  • Pass on any employee feedback or suggestions to the next level of IT support personnel
  • Identify and suggest improvements on procedures

Inventory:

  • Research and resolve challenges
  • Serve as first point of contact for employees seeking assistance with inventory through the phone, chat or email
  • Purchase Order receiving corrections
  • Device status corrections
  • Missing device research
  • Monitoring inventory mailbox and Support Chat

Create/Maintain System Access


Create/Maintain Online resources:

  • Help center articles for common problems
  • Online forms for common requests

Other job duties and responsibilities as assigned by management

. Requirements:
  • Associate's Degree is preferred
  • Excellent understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve technical issues
  • Strong organizational skills
  • Excellent communication, patience, and interpersonal skills


PM20



PI156531157

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Help Desk Support Services Specialist

Rightdirection Technology Solutions
Washington, DC
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We are looking for personnel to fill the role of Help Desk Tier 2 for one of our Federal Government clients. Candidates must have experience with PeopleSoft HCM application and possess an active Security Clearance. Duties include:
Manage and operate the HR information processing facilities, described herein; Operate all networked systems and protect all data on all platforms in a classified mode in accordance with U.S. Government, Department Guidelines, and HR/EX/ESD written procedures; Provide continuing user support and assistance to HR staff on the use of the information processing facilities including all equipment and systems and application software; Log and track ticket requests, calls and incidents daily; Monitor usage, compliance, and services; Work with Functional and Development teams to identify and resolve defects; Perform system testing of PeopleSoft HCM application; Produce monthly incident summary reports that provide management with input for key problem areas and potential user training requirements; Stay abreast of modifications to the application through participation in user requirements, software change control reviews, design adaptations/customizations reviews, and documenting the outcomes, as required; Maintain Help Desk OPS user manuals; Support special hardware associated with existing Web development imaging, and multi-media initiatives; Support specialized applications such as HR Online, RNET, Knowledge Center and GEMS; Provide planning/implementation and hardware/software assistance for new activities as specified by the COR, or the government program manager, as required; Provide end-user training in support of current, revised, and new applications developed by the Bureau; Create specified images based on IRM released OS and office requirements; Request and confirm completion of DSRs (Data Service Requests); Research, recommend, integrate and deploy hardware and software solutions based on individual or office requirements. . Requirements: Candidates must be able to demonstrate: Bachelor's degree; Active Security Clearance; Minimum of five (5) years of overall IT engineering support experience to include, understanding of personal computers (PC), printers, scanners, and PC installation; Proficiency with PeopleSoft HCM. Highly Desired: PeopleSoft Enterprise 9 Human Capital Management, Human Resources Consultant Certified Expert; PeopleSoft Human Resources Rel 9.x or PeopleSoft HCM Rel 8.x to 9.x delta. PM21
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

PI
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IT Support Specialist

Revature
Charles Town, WV
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We are seeking talented individuals that are motivated to kickstart their Technology career. No prior professional experience required.

Revature is the largest and fastest growing employer of emerging technology talent across the U.S. Come join us!
As a Revature IT Support Specialist you will receive on-the-job-training to become an experienced software engineer .
Remote Interviews are starting now! Benefits for IT Support Specialists: Launch a career with no prior experience Learn to code on the job. That's right: We pay you to learn. Competitive salary Relocation & housing assistance Paid time off Industry Certifications - Employer paid. 401k Mentoring program Experience with the largest companies in the US Career acceleration: Over 72% of Revature alumni have received an additional promotion and 92% saw their salary significantly increase after launching their tech career with Revature IT Support Specialist Training Program Full Time paid training Real World Projects - to get your enterprise ready for placement with one of our corporate partners. Training on the most in-demand programming skills in the job market. We work together with our corporate partners, to identify the skills that are most vital to their organization We're invested in your success-you'll have an employee engagement team member to support and provide you with a wide range of assistance. As a Revature employee, you'll also have access to our expansive network of like minded peers who can show you the ropes to ensure you'll rock your tech career. What We Are Looking For College degree (Associates or Bachelors) Must be authorized to work in the US Strong desire to learn to code - No prior professional experience required. A natural problem solver Strong communication and interpersonal skills Willing to relocate anywhere in the US - Relocation assistance provided Apply Today. Interviews are going on now.
#SoftwareEngineering
Equal Employment Opportunity The Company is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, disability, age, genetic information, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, benefits, compensation and training. If you require an accommodation to work based on any of these protected factors, please notify the Human Resources Department, and the Company will evaluate the request and provide an accommodation in accordance with applicable law. We seek to comply with all applicable federal, state and local laws related to discrimination and will not tolerate the interference with the ability of any of the Company's employees to perform their job duties. Our policy reflects and affirms the Company's commitment to the principles of fair employment and the elimination of all discriminatory practices.
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IT Help Desk

Terra Staffing Group
Remote or Tacoma, WA
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IT Support Analyst

Modis
Remote or Independence, OH
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IT Support Specialist

Revature
Herndon, VA
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IT Support Specialist

Revature
Rockville, MD
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IT Support Specialist

Revature
Bethesda, MD
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IT Support Specialist

Revature
Gaithersburg, MD
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IT Support Specialist

Revature
Springfield, VA
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IT Support Specialist

Revature
Falls Church, VA
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IT Support Specialist

Revature
Arlington, VA
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IT Support Specialist

Revature
Fairfax, VA
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IT Support Specialist

Revature
Manassas, VA
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IT Support Specialist

Stand Together
Arlington, VA
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Help Desk Support Specialist

Leidos
Springfield, VA
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Technical Support Specialist

Morley Companies
Remote or Midland, MI
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Technical Support Specialist

Morley Companies
Remote or Freeland, MI
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Technical Support Specialist

Morley Companies
Remote or Bridgeport, MI
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Technical Support Specialist

Morley Companies
Remote or Bay City, MI
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Technical Support Specialist

Morley Companies
Remote or Saginaw, MI
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Technical Support Specialist - Remote

Unitedhealth Group
Remote or Golden, CO
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Average Salary For a Technical Support Specialist

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Technical Support Specialist is $61,966 per year or $30 per hour. The highest paying Technical Support Specialist jobs have a salary over $91,000 per year while the lowest paying Technical Support Specialist jobs pay $41,000 per year

Average Technical Support Specialist Salary
$61,000 yearly
$30 hourly
Updated December 8, 2021
$41,000
10 %
$61,000
Median
$91,000
90 %

Highest Paying Cities For Technical Support Specialist

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
San Francisco, CA
$73,162
$35.17
Edison, NJ
$68,114
$32.75
New York, NY
$62,755
$30.17
Washington, DC
$62,476
$30.04
Reston, VA
$60,994
$29.32
Colorado Springs, CO
$60,756
$29.21

5 Common Career Paths For a Technical Support Specialist

Systems Administrator

Systems administrators are employees who oversee information technology infrastructures in the office. They are skilled information technology professionals who are knowledgeable about the company's network systems and other technology-related infrastructures. They are responsible for installing, configuring, or updating network systems, software, and hardware. They also monitor the different systems and troubleshoot any issues that users may encounter. Systems administrators manage the access of users, ensure the security of the network, and address any challenges that users may have. They conduct repairs and routine maintenance to ensure that the systems in place are in the best shape.

Network Administrator

A network administrator is responsible for managing an organization's computer systems, ensuring its smooth operations and highest efficiency. Network administrators' duties include inspecting network malfunctions, troubleshooting unresponsive programs, improving system processes, analyzing client's specifications, upgrading existing applications, coordinating with the technology department, and creating a report of network issues resolutions. A network administrator should display a strong command of programming languages. Extensive knowledge in the technology industry and analytical and problem-solving skills to manage network problems immediately is also necessary.

Network Technician

A network technician is responsible for system malfunction diagnosis and troubleshooting operations. Network technicians duties' include repairing damaged system components, analyzing computer systems and blueprints, installing network connections, and upgrading accessories for efficient operations. Other duties include assisting customers with technical issues, ensuring computer systems' privacy, creating documents of network issues and resolutions, and suggesting alternative equipment for network backups. A network technician must have a broad knowledge of the technology industry and mechanical processes, plus the ability to work under pressure with minimal supervision.

Analyst

Analysts are employees or individual contributors with a vast experience in a particular field that help the organization address challenges. They help the organization improve processes, policies, and other operations protocol by studying the current processes in place and determining the effectiveness of those processes. They also research industry trends and data to make sound inferences and recommendations on what the company should do to improve their numbers. Analysts recommend business solutions and often help the organization roll out these solutions. They ensure that the proposed action plans are effective and produce the desired results.

Systems Engineer

Systems engineers are responsible for creating and overseeing systems related to the overall operations of the organization. They are in charge of assessing the organization's needs in terms of systems and creating plans to address these needs. These systems are usually related to the production or manufacturing of company products. Systems engineers create end-to-end processes that ensure efficiency and effectiveness. They make sure that the processes they put in place adhere to safety and security policies and guidelines. They also do routine checks and continuously find ways to further improve production and other systems.

Illustrated Career Paths For a Technical Support Specialist

Technical Support Specialist FAQs

How long does IT take to become a technical support specialist?

It takes about two years to become an IT technical support specialist. At a minimum, an associate degree or certification coupled with on-the-job training and certification can be sufficient to get hired.

To goal of a technical support specialist is to showcase their ability to show proficiency in installing and troubleshooting computer systems, hardware, and applications. Individuals may choose to test for their A+ credential from The Computing Technology Industry Association (CompTIA).

At a minimum, earning an associate degree is recommended and typically requires two years of full-time study. However, if you are ambitious and already computer savvy, you can gain certifications in key areas related to IT to help build your resume.

The most demanded certifications for an IT specialist include:

  • Certified Cloud Security Professional (CCSP)

  • Certified Data Privacy Solutions Engineer (CDPSE)

  • Certified Data Professional (CDP)

  • Certified Ethical Hacker (CEH)

  • Certified Information Security Manager (CISM)

  • Project Management Professional (PMP)

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How much do technical specialists make?

Technical specialists make $82,524 per year ($39.67 per hour), on average. Technical specialists in the lower 10%, such as entry-level positions, only make about $61,000 a year, while the top 10% average $110,000 per year.

Variation in pay rate for IT technical specialists varies based on one's education, experience, the type of IT position, location, and the number of years experience.

Position Types and Salary for IT With an Associate's Degree or Less:

  • Computer systems analyst ($66,110 per year)

  • Network and computer system administrator ($59,443 per year)

  • Computer programmer ($60,984 per year)

  • Web developer ($66,130 per year)

Position Types and Salary for IT With a Bachelor's Degree:

  • Technical architect ( $114,682 per year)

  • IT project manager ( $88,982 per year)

  • Database administrator ( $73,696 per year)

  • Network security specialist ( $72,156 per year)

  • Software developer or programmer ( $71,986 per year)

  • Business systems analyst ( $69,674 per year)

  • Network administrator ( $60,292 per year)

Type of IT Specialist and Salary:

  • Information security engineer averages $131,300 per year

  • DevOps engineer averages $137,400 per year

  • Enterprise architect averages $144,400 per year

  • Technical program manager averages $145,000 per year

  • Software architect averages $145,400 per year

  • Applications architect averages $149,000 per year

  • Infrastructure architect averages $153,000 per year

  • Software development manager averages $153,300 per year

  • Data warehouse architect averages $154,800 per year

  • Software engineering manager averages $163,500 per year

Location of IT Position and Salary:

  • California averages $134,531 per year

  • Massachusetts averages $131,773 per year

  • New Jersey averages $131,640 per year

  • Virginia averages $129,143 per year

  • District of Columbia averages $127,302 per year

  • Washington averages $125,883 per year

  • Connecticut averages $125,337 per year

  • Maryland averages $124,952 per year

  • New York averages $121,569 per year

  • Rhode Island averages $118,300 per year

  • Arizona averages $117,814 per year

  • Colorado averages $116,995 per year

  • Oregon averages $114,689 per year

  • Texas averages $112,191 per year

  • Illinois averages $111,847 per year

  • Georgia averages $109,403 per year

  • West Virginia averages $109,279 per year

  • New Hampshire averages $108,928 per year

  • Minnesota averages $108,397 per year

  • Delaware averages $108,316 per year

  • Idaho averages $107,548 per year

  • Pennsylvania averages $104,599 per year

  • Ohio averages $103,814 per year

  • Florida averages $102,347 per year

  • North Carolina averages $102,042 per year

  • Wisconsin averages $101,768 per year

  • South Carolina averages $101,224 per year

  • Missouri averages $100,695 per year

  • Michigan averages $100,391 per year

  • Utah averages $100,050 per year

  • Alaska averages $99,993 per year

  • Indiana averages $99,283 per year

  • Nebraska averages $98,711 per year

  • Nevada averages $98,239 per year

  • Louisiana averages $96,583 per year

  • Kentucky averages $95,914 per year

  • Kansas averages $95,127 per year

  • Iowa averages $95,120 per year

  • Hawaii averages $94,917 per year

  • Alabama averages $94,810 per year

  • Oklahoma averages $94,734 per year

  • Arkansas averages $93,033 per year

  • South Dakota averages $92,627 per year

  • Tennessee averages $92,512 per year

  • Mississippi averages $91,955 per year

  • New Mexico averages $88,527 per year

  • Vermont averages $86,775 per year

  • Maine averages $84,916 per year

  • Montana averages $84,570 per year

  • North Dakota averages $80,808 per year

  • Wyoming averages $66,500 per year

The Number of Years of Experience and IT Salary:

  • An entry-level Information Technology Specialist (i.e., less than 1 year of experience) starts at $47,069 per year.

  • An early career Information Technology Specialist (i.e., 1 to 4 years of experience) earns an average of 50,393 per year.

  • A mid-career Information Technology Specialist (i.e., 5 to 9 years of experience) earns an average of $58,232 per year.

  • An experienced Information Technology Specialist (i.e., 10 to 19 years of experience earns an average of $71,025 per year.

  • A late-career (i.e., 20 years and higher) earns an average of $83,721 per year.

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