Technical Support Specialist Resume Examples 2023

Research Summary. We analyzed 23,216 technical support specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like T-Mobile US and AT&T.; Here are the key facts about technical support specialist resumes to help you get the job:

The average technical support specialist resume is 450 words long
The average technical support specialist resume is 1.0 pages long based on 450 words per page.
Customer service is the most common skill found on a technical support specialist resume. It appears on 11.7% of resumes.

After learning about how to write a professional technical support specialist resume, you can make sure your resume checks all the boxes with our resume builder.

Technical Support Specialist Resume Example


Kathleen West Technical Support Specialist Contact Information Richardson, TX (640) 555-9009 kwest@example.com Skills Problem Resolution Level Support Intranet Software Installation Project Management Desktop Computer Software Service Desk Setup LAN Employment History Technical Support Specialist 2020 - Present AT&T Richardson, TX Provisioned and maintained network at work and home place and assisted with setup. Solved multiple problems pertaining to the IOS and Android platforms. Received calls from customers having issues connecting to the internet with their connection devices and laptops. Senior PC Support Specialist 2018 - 2020 Kaiser Permanente Portland, OR Worked with a team that support a robust Microsoft based network running XP, Windows 7 and Lotus Notes. Major role in two Windows OS upgrades - Windows 2000 to XP and XP to Windows 7. Maintained and installed hardware and firmware upgrades. Provide effective user training and support center training on computer systems and programs. Backed up user profiles via Windows Easy Transfer. Imaged and configured Dell desktops and laptops with Windows 7 Enterprise. Help Desk Representative 2017 - 2018 United Parcel Service New York, NY Coordinated with Corporate on software / hardware changes and new application roll outs. Administered troubleshooting for customers having issues creating label be it software related or hardware related. Support of over 400 PCs including programming, software and hardware support. Document help desk processes and troubleshooting procedures via SharePoint 2010. Identify, research and resolve hardware, software and Windows Based application problems as well as remote access issues. Education High School Diploma 2017 - 2017


Kathryn Morris Technical Support Specialist Contact Info Saint Louis, MO (930) 555-3108 kmorris@example.com Skills End UserWindowsInfrastructureSetupDisaster RecoverySnmpVoipLANTroubleshootRouters Employment History Technical Support Specialist 2020 - Present AT&T Saint Louis, MO Perform diagnostics and troubleshooting of system, hardware and network issues, documented help desk cases/commitments, and maintain issue documentation. Planned and implemented various hardware, software and OS upgrades. Trained and educated co-worker and new employees on AT&T computer systems, policy and database management. Data Communications Analyst 2015 - 2020 AT&T Saint Louis, MO Perform testing and burn-in procedures for Cisco, Bay Networks, Ascend and 3 Com Routers. Planned layout and installation of data communications equipment. Complete on-site/in-site repairs and upgrades for new PC's and server and workstation hardware - troubleshooting. Help troubleshoot high level and complex routing and switching issues that may arise during migration. Design network delivery systems to provide phone, internet, and television service to residents and businesses. Managed Cisco Anyconnect VPN configuration Managed and configured a complex Mitel phone system across 30 different sites. Network Support Technician 2010 - 2015 Comcast Jacksonville, FL Create, document, and direct trouble tickets to appropriate personnel exceeding SLA. Install and troubleshoot specialized software and third party applications. Perform routine upgrades of Cisco, Motorola and Arris IOS for CMTS and Routers. Education Bachelor's Degree Business 2007 - 2010 Miami Dade College Miami, FL


Samuel Elliott Technical Support Specialist Chesapeake, VA selliott@example.com (490) 555-5295 Experience Technical Support Specialist 2020 - Present Cox EnterprisesChesapeake, VA Perform network monitoring of all network elements throughout the High Speed Data, VOIP, and telemetry network. Trouble shooting and customer support of Cable TV, High Speed internet and Digital Phone customers via high-volume call center. Assist customers with issues for telephone, internet and cable. Set up of distributed core LAN using Cisco 6500 series switches. Provided residential customers with troubleshooting for telephony, Internet, and cable services. Computer Laboratory Supervisor 2019 - 2020 New York City School Constr AuthorityNew York, NY Created images for deploying Windows 2000, XP Professional, Vista and Windows 7 on workstations/laptops. Lead developer of Crystal Reports from SQL database for custom sales software. Maintained and installed computer lab equipment. Educate and support users on the operation of their new computer system both Windows and OS X based. Network Support Technician 2018 - 2019 AT&TChicago, IL Designed Frame Relay Networks, Multi-protocol and VPN. Assisted with managing inventory of property, including software and hardware purchases. Network responsibility over NORTEL DMS switching system and peripherals. Support EMC disk clusters and SAN environments Skills Hardware Database Internet Linux Computer Equipment Mac Software Applications Computer Lab Operations System Issues Problem Resolution Education Bachelor's Degree Computer Information Systems 2015 - 2018 DeVry UniversityOakbrook Terrace, IL

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Technical Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Technical Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Technical Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Technical Support Specialist Resume Format And Sections

1. Add Contact Information To Your Technical Support Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Technical Support Specialist Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Technical Support Specialist Education

Majors

Computer Science

15.6%

Business

14.7%

Computer Information Systems

13.6%

Information Technology

12.6%

Technical Support Specialist Resume Relevant Education Example #1

High School Diploma 2017 - 2019

Technical Support Specialist Resume Relevant Education Example #2

Master's Degree In Computer Information Systems 2016 - 2017

Strayer University Washington, DC

3. Next, Create A Technical Support Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Technical Support Specialist Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Troubleshoot Skills
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
Phone Calls Skills
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
Java Skills
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Top Skills for a Technical Support Specialist

Source: Zippia.com

Customer Service, 11.7%

Technical Support, 10.4%

Troubleshoot, 7.7%

Math, 4.2%

Other Skills, 66.0%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Technical Support Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

What Experience Really Stands Out On Specialist Resumes?

Claire Strom Ph.D.

Rapetti-Trunzo Chair of History, Rollins College

I don't read resumes, but I would argue that a graduate needs to narrate their college experiences effectively and talk about them in terms of skills gained.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Junior Systems Administrator

Microsoft

Provided all network needs, desktops, and domain control and network configuration.
Supported a critical financial data feed process from a third party provider that ran on Red Hat Linux.
Tested and troubleshot new server hardware components and configurations.
Managed the Domains Traffic Redirection (DTR) Project from inception through 3rd Party Vendor Handoff.
Championed backup process to IBMi image catalog and subsequent transfer to physical media, significantly enhancing protection of critical data.

Work History Example # 2

Technical Support Specialist

nTelos

Maintained virtual desktop infrastructure environment for call center, creating and deleting virtual machines as needed using Vworkspace and VMware Vcenter.
Established criteria and managed proper inventory levels for annual PC and printer hardware refresh.
Researched ticket subjects and identify areas to increase ticket closure rates within team.
Imaged PCs for the Cincinnati Police Department.
Installed, build and upgrade desktop computers and laptops.

Work History Example # 3

Technical Support Specialist

SumTotal Systems

Accomplished defect-free releases through careful planning, testing and QA efforts.
Performed advanced software troubleshooting for Adobe Software on both Windows and OSX platforms.
Provided assistance with applications such as Microsoft Outlook.
Performed hardware/software installations and upgrades, and troubleshot and repaired desktop/laptop systems and wireless protocols.
Managed Dell Power-edge servers running Windows 2003 and IBM AS400 server.

Work History Example # 4

Technical Support Specialist (Part-Time)

AT&T

Assisted both business and residential customers with DSL setup and troubleshooting.
Defined business requirements, created the implementation plan and performed financial data modeling for the reengineering of the Operational Plan application.
Performed database correction and cleanup, allowing for orders to complete through system.
Created stored procedures and functions to store unique records.
Provided technical support not limited to but including: Troubleshooting all aspects of video/internet phone for the U-Verse product.

5. Highlight Your Technical Support Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your technical support specialist resume:

Security 5 Certification
Certified Network Computer Technician (CNCT)
Certified Instrumentation Specialist (CIS)
Cisco Certified Network Associate (CCNA)
Master Certified Electronics Technician (CETma)
Cisco Certified Entry Networking Technician (CCENT)
Certified Information Security Manager (CISM)
Microsoft Certified Desktop Support Technician (MCDST)
Microsoft Office Specialist Master Certification (MOS)
Computer Service Technician (CST)

More Certifications For Technical Support Specialist

6. Finally, Add a Technical Support Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common Technical Support Specialist Resume Skills

Customer Service

Technical Support

Troubleshoot

Math

Customer Satisfaction

Phone Calls

Desk Support

Post Sales

Help-Desk Support

Remote Desktop

Customer Issues

Java

SQL

Computer System

Customer Support

Technical Assistance

Mac

Linux

Technical Issues

Network Printers

Strong Customer Service

Technical Problems

User Support

Tcp Ip

Email Accounts

Help Desk

Remedy

VPN

DNS

Problem Resolution

Software Issues

PCS

Android

Software Applications

Windows Server

User Accounts

TCP/IP

Technical Troubleshooting

PowerPoint

Microsoft Windows

SharePoint

VoIP

Workstations

Password Resets

Level Support

Citrix

Network Connectivity

SCCM

Lan

Technical Support Specialist Jobs

Links To Help Optimize Technical Support Specialist Resumes

Technical Support Specialist Resumes FAQs

What Are Examples Of Technical Support?

Some examples of technical support include assisting customers with issues related to the installation or performance of software, network, or computer equipment. This includes configuring computer systems, diagnosing software problems, providing assistance in person or by phone or email, troubleshooting network problems, and testing new technologies.

Have more questions? See all answers to common computer and mathematical questions.

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Updated May 19, 2023