Technical Support Specialist resume examples for 2025

Technical Support Specialist resume format and sections

1. 1

   1. Add contact information to your technical support specialist resume

   Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

   Technical Support Specialist Resume Contact Information Example #1

   Hank Rutherford Hill

   St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

   Do you want to know more?

   How To Write The Perfect Resume Header
2. 2

   2. Add relevant education to your technical support specialist resume

   Your resume's education section should include:

   • The name of your school
   • The date you graduated (Month, Year or Year are both appropriate)
   • The name of your degree

   If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

   Optional subsections for your education section include:

   • Academic awards (Dean's List, Latin honors, etc. )
   • GPA (if you're a recent graduate and your GPA was 3.5+)
   • Extra certifications
   • Academic projects (thesis, dissertation, etc. )

   Other tips to consider when writing your education section include:

   • If you're a recent graduate, you might opt to place your education section above your experience section
   • The more work experience you get, the shorter your education section should be
   • List your education in reverse chronological order, with your most recent and high-ranking degrees first
   • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

   Check More About Technical Support Specialist Education

   Majors

   Computer Science

   15.6%

   Business

   14.7%

   Computer Information Systems

   13.6%

   Information Technology

   12.6%

   Show More

   Technical Support Specialist Resume Relevant Education Example #1

   High School Diploma 2017 - 2019

   Technical Support Specialist Resume Relevant Education Example #2

   Master's Degree In Computer Information Systems 2016 - 2017

   Strayer University Washington, DC

3. 3

   3. Next, create a technical support specialist skills section on your resume

   Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

   Here are some tips to keep in mind when writing your resume's skills section:

   • Include 6-12 skills, in bullet point form
   • List mostly hard skills; soft skills are hard to test
   • Emphasize the skills that are most important for the job

   Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

   Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

   Example of skills to include on an technical support specialist resume

   • Customer Service Skills.
      

     Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

   • Technical Support Skills.
      

     Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

   • Troubleshoot Skills.
      

     Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

   • Phone Calls Skills.
      

     Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

   • Java Skills.
      

     Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

   Top Skills for a Technical Support Specialist

   Customer Service, 11.7%
   Technical Support, 10.4%
   Troubleshoot, 7.7%
   Math, 4.2%
   Other Skills, 66.0%
   See All Technical Support Specialist Skills

   Not sure which skills are really important?

   3 Big Tips For Listing Skills On Your Resume
4. 4

   4. List your technical support specialist experience

   The most important part of any resume for a technical support specialist is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

   Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

   It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of technical support specialists" and "Managed a team of 6 technical support specialists over a 9-month project. "

   Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

   What experience really stands out on Technical Support Specialist resumes?

   Mark Albert Ph.D.

   Assistant Professor, University of North Texas

   Projects. For resumes, it needs to be beyond a standard course final project. This can include a capstone team effort, a consistent theme among course projects, or engaging with faculty as a part of multi-year research pursuits. Also, we encourage our students to engage in the local community and seek internships to validate further their ability to work as part of a team.

   Don't have any experience?

   How To Show Your Experience On a Resume... Even When You Don't Have Any

   Work History Example # 1

   Junior Systems Administrator

   Microsoft

   • Provided all network needs, desktops, and domain control and network configuration.
   • Supported a critical financial data feed process from a third party provider that ran on Red Hat Linux.
   • Tested and troubleshot new server hardware components and configurations.
   • Managed the Domains Traffic Redirection (DTR) Project from inception through 3rd Party Vendor Handoff.
   • Championed backup process to IBMi image catalog and subsequent transfer to physical media, significantly enhancing protection of critical data.

   Work History Example # 2

   Technical Support Specialist

   nTelos

   • Maintained virtual desktop infrastructure environment for call center, creating and deleting virtual machines as needed using Vworkspace and VMware Vcenter.
   • Established criteria and managed proper inventory levels for annual PC and printer hardware refresh.
   • Researched ticket subjects and identify areas to increase ticket closure rates within team.
   • Imaged PCs for the Cincinnati Police Department.
   • Installed, build and upgrade desktop computers and laptops.

   Work History Example # 3

   Technical Support Specialist

   SumTotal Systems

   • Accomplished defect-free releases through careful planning, testing and QA efforts.
   • Performed advanced software troubleshooting for Adobe Software on both Windows and OSX platforms.
   • Provided assistance with applications such as Microsoft Outlook.
   • Performed hardware/software installations and upgrades, and troubleshot and repaired desktop/laptop systems and wireless protocols.
   • Managed Dell Power-edge servers running Windows 2003 and IBM AS400 server.

   Work History Example # 4

   Technical Support Specialist (Part-Time)

   AT&T

   • Assisted both business and residential customers with DSL setup and troubleshooting.
   • Defined business requirements, created the implementation plan and performed financial data modeling for the reengineering of the Operational Plan application.
   • Performed database correction and cleanup, allowing for orders to complete through system.
   • Created stored procedures and functions to store unique records.
   • Provided technical support not limited to but including: Troubleshooting all aspects of video/internet phone for the U-Verse product.

   Show More
5. 5

   5. Highlight technical support specialist certifications on your resume

   Specific technical support specialist certifications can be a powerful tool to show employers you've developed the appropriate skills.

   If you have any of these certifications, make sure to put them on your technical support specialist resume:

   1. Security 5 Certification
   2. Certified Network Computer Technician (CNCT)
   3. Certified Instrumentation Specialist (CIS)
   4. Cisco Certified Network Associate (CCNA)
   5. Master Certified Electronics Technician (CETma)
   6. Cisco Certified Entry Networking Technician (CCENT)
   7. Certified Information Security Manager (CISM)
   8. Microsoft Certified Desktop Support Technician (MCDST)
   9. Microsoft Office Specialist Master Certification (MOS)
   10. Computer Service Technician (CST)

   More Certifications For Technical Support Specialist
6. 6

   6. Finally, add an technical support specialist resume summary or objective statement

   A resume summary statement consists of 1-3 sentences at the top of your technical support specialist resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

   Remember to emphasize skills and experiences that feature in the job description.

   Are you a recent grad?

   Read our guide on how to write a resume summary statement