Technical Support Specialist Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 95,678 Technical Support Specialist resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

See More Example Resumes

Five Key Resume Tips For Landing a Technical Support Specialist Job:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Computer Hardware, be sure to list it as a skill.
3.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
4.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
5.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write a Technical Support Specialist Resume

1
Contact Information
Name
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Address
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
2
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Technical Support Specialist CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements
3
Skills

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand technical support specialist skills. Below we have listed the top skills for a technical support specialist : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Technical Support Specialist
Source: Zippia.com
See All Technical Support Specialist Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
4
Experience
We compared 95,678 resume examples and job offers and found that the average experience required for a technical support specialist job required by employers is 2.0 years.
How much work experience do employers want to see?
The average technical support specialist job listing asks for 2.0 years of work experience.
How much work experience does the average technical support specialist candidate have?
The average technical support specialist resume contains 4.0 years of work experience.
Write your work experience section in a way that embraces your technical support specialist skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from technical support specialist resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
Female
Lead Technical Support Representative

Candidate Info

8
Years In Workforce
4
Years As a Technical Support Specialist
Master's Degree
Master's Degree - Computer Science
  • Top rated metrics within the iOS Teir 2 team.
  • Determine customer support eligibility and set up Apple Care Plus support agreements as needed.
  • Diagnose and provide a path to resolving inquiries related to all aspects of the appropriate queue (All Apple Products).
  • Assisted Apple s iTunes customers with various account and technical support challenges such as billing, and troubleshooting device issues.
  • Use Apple internal systems to accurately enter and track all technical issues from initiation to resolution.
Male
Technical Support Specialist

Candidate Info

14
Years In Workforce
11
Years As a Technical Support Specialist
Some College Courses
Some College Courses - Computer Science
  • Managed a range of escalated issues for Cellular Phones, Wireless Modems, Blackberries, Tablets and Google Android OS devices.
  • Provide technical support for Verizon Wireless customers.
  • Managed and troubleshooting Outlook email clients.
  • Experienced in various cable technologies, such as: Fiber, Coax, Cat5, Cat6 and Copper Telephone Wire.
  • Replace 150+ Employee Laptops with Newer Model.
Male
Geek Squad Agent

Candidate Info

5
Years In Workforce
2
Years As a Technical Support Specialist
Bachelor's Degree
Bachelor's Degree - Psychology
  • Mounted tvs to wall, advanced and basic audio setups.
  • Provided first level technical troubleshooting to determine appropriate action for trouble resolution.
  • Designed an updated CCTV system allowing an upgrade path for existing systems as well as new store setup.
  • Promoted sale properties through advertisements, open houses and multiple internet sites.
  • Work with customers throughout the US in a call center environment to troubleshoot and isolate problems.
Female
Network Systems Specialist

Candidate Info

4
Years In Workforce
2
Years As a Technical Support Specialist
Bachelor's Degree
Bachelor's Degree - Business/Commerce
  • Facilitated backup tape storage and retrieval by interacting with 3rd party storage vendors Professional experience.
  • Created the methodologies for multiple a corporate wide projects that scheduled, prioritized, and tracked material for major infrastructure upgrades.
  • Monitor and troubleshooting all circuits and network connections.
  • Receive and troubleshoot technical calls for CISCO and APC equipment.
  • Designed network topologies with routers and networking gears.
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5
Education
As a technical support specialist, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Technical Support Specialists have a 4-year degree as the highest education level.
Based on our analysis of technical support specialist resumes, the most common major for technical support specialist candidates is Business, but other majors made their way in as well. Computer Science, Information Technology and Computer Information Systems were relatively common.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Technical Support Specialist Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Technical Support Specialists. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Technical Support Specialists to learn more.

Average Employee Salary
$54,000
$30,000
Min 10%
$54,000
Median 50%
$95,000
Max 90%