Updated August 18, 2021
Average Technical Support Specialist Salary
$61,000 yearly
$29.79 hourly

Entry level Salary
$41,000 yearly
$41,000
10 %
$61,000
Median
$91,000
90 %
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Are you paid fairly? Get Your Salary Estimate
PercentileascdescAnnual SalaryascdescMonthly SalaryascdescHourly Rateascdesc
90th Percentile
$91,000
$7,583
$44
75th Percentile
$76,000
$6,333
$37
Average
$61,966
$5,164
$30
25th Percentile
$50,000
$4,167
$24
10th Percentile
$41,000
$3,417
$20

Average Technical Support Specialist Salary By State

The darker areas on the map show where technical support specialists earn the highest salaries across all 50 states.

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Average Salary:

Technical Support Specialist average salary by State

StateascdescAvg. salaryascdescHourly rateascdescJob Countascdesc
Alabama
$45,973
$22.10
Alaska
$24,917
$11.98
Arizona
$49,223
$23.66
Arkansas
$41,956
$20.17
California
$67,482
$32.44
Colorado
$59,888
$28.79
Connecticut
$57,659
$27.72
Delaware
$56,148
$26.99
District of Columbia
$62,381
$29.99
Florida
$47,032
$22.61
Georgia
$47,695
$22.93
Hawaii
$49,079
$23.60
Idaho
$39,984
$19.22
Illinois
$51,372
$24.70
Indiana
$48,668
$23.40
Iowa
$42,707
$20.53
Kansas
$40,414
$19.43
Kentucky
$41,727
$20.06
Louisiana
$52,671
$25.32
Maine
$41,610
$20.00
Maryland
$54,999
$26.44
Massachusetts
$60,387
$29.03
Michigan
$44,786
$21.53
Minnesota
$49,524
$23.81
Mississippi
$40,669
$19.55
Missouri
$41,507
$19.96
Montana
$35,433
$17.04
Nebraska
$43,891
$21.10
Nevada
$58,170
$27.97
New Hampshire
$55,178
$26.53
New Jersey
$68,055
$32.72
New Mexico
$43,485
$20.91
New York
$62,117
$29.86
North Carolina
$47,435
$22.81
North Dakota
$39,300
$18.89
Ohio
$47,232
$22.71
Oklahoma
$40,783
$19.61
Oregon
$49,156
$23.63
Pennsylvania
$53,022
$25.49
Rhode Island
$48,134
$23.14
South Carolina
$42,090
$20.24
South Dakota
$32,828
$15.78
Tennessee
$42,251
$20.31
Texas
$49,470
$23.78
Utah
$57,716
$27.75
Vermont
$46,287
$22.25
Virginia
$59,522
$28.62
Washington
$50,772
$24.41
West Virginia
$48,787
$23.46
Wisconsin
$43,733
$21.03
Wyoming
$43,553
$20.94

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Highest Paying Cities For Technical Support Specialist

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CityascdescAvg. salaryascdescHourly rateascdesc
San Francisco, CA
$73,162
$35.17
Edison, NJ
$68,114
$32.75
New York, NY
$62,755
$30.17
Washington, DC
$62,476
$30.04
Reston, VA
$60,994
$29.32
Colorado Springs, CO
$60,756
$29.21

The largest raises come from changing jobs.

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How much does a Technical Support Specialist make?

The average technical support specialist salary is $61,966 per year, or $29.79 per hour, in the United States. People on the lower end of that spectrum, the bottom 10% to be exact, make roughly $41,000 a year, while the top 10% makes $91,000. As most things go, location can be critical. New Jersey, California, New York, Massachusetts, and Colorado provide the highest technical support specialist salaries.

Average Technical Support Specialist Salary Over Time

Compare salaries for individual cities or states with the national average.

Location
    YearascdescAvg. salaryascdescHourly rateascdesc% Changeascdesc
    2021
    $62,000
    $29.79
    +1.5%
    2020
    $61,000
    $29.34
    +1.6%
    2019
    $60,000
    $28.86
    +1.6%
    2018
    $59,100
    $28.41
    +2.1%
    2017
    $57,900
    $27.82
    +2.1%

    How Much Do Technical Support Specialists Make In Different Industries?

    Technical support specialist salaries can vary on many factors, including what industry a job is in. In fact, jobs with finance, manufacturing, and telecommunication companies tend to be the highest paying. Furthermore, a technical support specialist can make a yearly salary of $72,562 while working for finance companies. All the while, other technical support specialists are making $69,621 at manufacturing companies and $68,710 at telecommunication companies. One industry technical support specialists may want to avoid is the government industry as it offers the lowest average salary at $48,129.
    RankIndustryAverage Technical Support Specialist SalaryTechnical Support Specialist Salary Range
    1Finance
    $72,562
    $38k
    $88k
    2Manufacturing
    $69,621
    $38k
    $88k
    3Telecommunication
    $68,710
    $38k
    $88k
    4Health Care
    $64,868
    $38k
    $88k
    5Retail
    $62,283
    $38k
    $88k
    6Technology
    $60,976
    $38k
    $88k
    7Professional
    $50,356
    $38k
    $88k
    8Government
    $48,129
    $38k
    $88k

    High Paying Technical Support Specialist Jobs

    Average JOB Salary by Field

    Systems Support

    Avg. salary: $59,774

    A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.
    127,912 Systems Support Jobs
    Software Support Technician

    Avg. salary: $76,907

    A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays. They also assist the system engineers in the configuration and optimization of networks, including the installment of upgrades and patch updates. A software support technician must have excellent organizational and communication skills, especially in navigating computer tools and applications to create support tickets and fix the customers' issues efficiently.
    104,635 Software Support Technician Jobs
    Desktop Support Technician

    Avg. salary: $40,509

    A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.
    117,435 Desktop Support Technician Jobs
    Network Support Technician

    Avg. salary: $43,918

    A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed. They must also coordinate with staff in developing new IT systems, evaluate existing networks for areas needing improvement, and develop protocols while adhering to the company's policies and regulations. Furthermore, as a network support technician, it is essential to maintain regular network maintenance checks to ensure the security and safety of company data.
    112,534 Network Support Technician Jobs
    Information Technology/Support Technician

    Avg. salary: $48,753

    An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
    139,664 Information Technology/Support Technician Jobs
    Desk Support Technician

    Avg. salary: $45,808

    A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
    116,989 Desk Support Technician Jobs
    Job TitleascdescAnnual SalaryascdescMonthly SalaryascdescHourly RateascdescJob Openingsascdesc
    Systems Support
    $59,774
    $4,981
    $28.74
    127,912
    Software Support Technician
    $76,907
    $6,409
    $36.97
    104,635
    Desktop Support Technician
    $40,510
    $3,376
    $19.48
    117,435
    Network Support Technician
    $43,918
    $3,660
    $21.11
    112,534
    Information Technology/Support Technician
    $48,754
    $4,063
    $23.44
    139,664
    Desk Support Technician
    $45,809
    $3,817
    $22.02
    116,989
    Job Openings

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    Technical Support Specialist Salaries By Years Of Experience

    The salary for a technical support specialist can vary depending on the years of experience that a person has, from entry level to senior level. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.

    Which Companies Pay Technical Support Specialists The Most?

    If you insist on knowing when your check is going to come and for how much, then you'd be better off working for companies like Citigroup and Barclays Capital as they offer the highest salaries for technical support specialists.
    Company

    How would you rate the starting salaries for Specialists, as well as the prospects for salary advancement?

    Del Ross

    Chief Revenue Officer, Hotel Effectiveness

    In 2019, the Assistant General Manager position was one of the highest turnover roles in every hotel. With low unemployment, tomorrow's industry leaders' best and brightest were routinely leaving the hotel business to pursue careers in other areas. As a result, there will be many opportunities for new graduates and increased competition for this talent as the economy and the hotel business recovers from COVID19. While starting salaries and wage rates for hotel staff will remain low, compared to other industries, new hires' growth potential will be unprecedented. We expect a modest increase in starting wages over the next 24 months, followed by an acceleration of the promotion cycle to fill the gap in management depth created before the pandemic even began. Show more

    How much should you get paid?

    Tell us about yourself to get a free, personalized Zippia Salary Report and suggestions on how to increase your pay.

    Recently Added Technical Support Specialist Salaries

    Location
    CompanyascdescJobascdescLocationascdescDate AddedascdescSalaryascdesc
    Arkansas Center for Data Sciences
    Tech Support-Help Desk
    Tech Support-Help Desk
    Newport, AR
    08/31/2021
    $22,957
    08/31/2021
    Randstad Us
    Technical Help Desk
    Technical Help Desk
    Minneapolis, MN
    08/31/2021
    $31,305
    08/31/2021
    Syntelligent
    IT Support Specialist
    IT Support Specialist
    Luray, VA
    08/31/2021
    $25,044
    08/31/2021
    Open Systems Technologies
    IT Support Specialist
    IT Support Specialist
    Denver, CO
    08/31/2021
    $35,479
    08/31/2021
    Randstad Us
    Technical Support Specialist
    Technical Support Specialist
    Uxbridge, MA
    08/31/2021
    $52,175
    08/31/2021
    Catholic Community Services and Catholic Housing Services
    Tech Support Specialist
    Tech Support Specialist
    Tacoma, WA
    08/31/2021
    $42,470
    08/31/2021
    Academies of Math and Science
    Help Desk/IT
    Help Desk/IT
    Phoenix, AZ
    08/31/2021
    $30,783
    08/31/2021
    Oracle
    HCM Cloud Technical Analyst 4-Support
    HCM Cloud Technical Analyst 4-Support
    Austin, TX
    08/31/2021
    $56,000
    08/31/2021
    Arnold & Porter
    IT Training & Support Analyst
    IT Training & Support Analyst
    Denver, CO
    08/31/2021
    $59,000
    08/31/2021
    City of Austin, Tx
    IT Support Analyst
    IT Support Analyst
    Austin, TX
    08/30/2021
    $47,646
    08/30/2021

    Average Technical Support Specialist Salary by Demographic

    Technical Support Specialist Gender Pay Gap

    male-income
    Male Income
    $51,894
    female-income
    Female Income
    $48,683
    Genderascdesc
    Incomeascdesc
    Male$51,894
    Female$48,683
    Median Technical Support Specialist Income by Race
    Asian technical support specialists have the highest average salary compared to other ethnicities. Black or african american technical support specialists have the lowest average salary at $47,674.
    $60,000
    $48,000
    $36,000
    $24,000
    $12,000
    $0
    White
    Black or African American
    Asian
    Hispanic or Latino
    Ethnicityascdesc
    Salaryascdesc
    White$49,692
    Black or African American$47,674
    Asian$56,661
    Hispanic or Latino$49,670
    Average Technical Support Specialist Salary by Education Level
    Technical support specialists with a Masters degree earn more than those without, at $70,991 annually. With a Bachelors degree, technical support specialists earn a median annual income of $60,103 compared to $51,894 for technical support specialists with an Associate degree.
    $75,000
    $60,000
    $45,000
    $30,000
    $15,000
    $0
    High School Diploma or Less
    Master's Degree
    Bachelor's Degree
    Some College/ Associate Degree
    Educationascdesc
    Salaryascdesc
    High School Diploma or Less$50,293
    Master's Degree$70,991
    Bachelor's Degree$60,103
    Some College/ Associate Degree$51,894

    Technical Support Specialist FAQs

    How much do technical specialists make?

    Technical specialists make $82,524 per year ($39.67 per hour), on average. Technical specialists in the lower 10%, such as entry-level positions, only make about $61,000 a year, while the top 10% average $110,000 per year.

    Variation in pay rate for IT technical specialists varies based on one's education, experience, the type of IT position, location, and the number of years experience.

    Position Types and Salary for IT With an Associate's Degree or Less:

    • Computer systems analyst ($66,110 per year)

    • Network and computer system administrator ($59,443 per year)

    • Computer programmer ($60,984 per year)

    • Web developer ($66,130 per year)

    Position Types and Salary for IT With a Bachelor's Degree:

    • Technical architect ( $114,682 per year)

    • IT project manager ( $88,982 per year)

    • Database administrator ( $73,696 per year)

    • Network security specialist ( $72,156 per year)

    • Software developer or programmer ( $71,986 per year)

    • Business systems analyst ( $69,674 per year)

    • Network administrator ( $60,292 per year)

    Type of IT Specialist and Salary:

    • Information security engineer averages $131,300 per year

    • DevOps engineer averages $137,400 per year

    • Enterprise architect averages $144,400 per year

    • Technical program manager averages $145,000 per year

    • Software architect averages $145,400 per year

    • Applications architect averages $149,000 per year

    • Infrastructure architect averages $153,000 per year

    • Software development manager averages $153,300 per year

    • Data warehouse architect averages $154,800 per year

    • Software engineering manager averages $163,500 per year

    Location of IT Position and Salary:

    • California averages $134,531 per year

    • Massachusetts averages $131,773 per year

    • New Jersey averages $131,640 per year

    • Virginia averages $129,143 per year

    • District of Columbia averages $127,302 per year

    • Washington averages $125,883 per year

    • Connecticut averages $125,337 per year

    • Maryland averages $124,952 per year

    • New York averages $121,569 per year

    • Rhode Island averages $118,300 per year

    • Arizona averages $117,814 per year

    • Colorado averages $116,995 per year

    • Oregon averages $114,689 per year

    • Texas averages $112,191 per year

    • Illinois averages $111,847 per year

    • Georgia averages $109,403 per year

    • West Virginia averages $109,279 per year

    • New Hampshire averages $108,928 per year

    • Minnesota averages $108,397 per year

    • Delaware averages $108,316 per year

    • Idaho averages $107,548 per year

    • Pennsylvania averages $104,599 per year

    • Ohio averages $103,814 per year

    • Florida averages $102,347 per year

    • North Carolina averages $102,042 per year

    • Wisconsin averages $101,768 per year

    • South Carolina averages $101,224 per year

    • Missouri averages $100,695 per year

    • Michigan averages $100,391 per year

    • Utah averages $100,050 per year

    • Alaska averages $99,993 per year

    • Indiana averages $99,283 per year

    • Nebraska averages $98,711 per year

    • Nevada averages $98,239 per year

    • Louisiana averages $96,583 per year

    • Kentucky averages $95,914 per year

    • Kansas averages $95,127 per year

    • Iowa averages $95,120 per year

    • Hawaii averages $94,917 per year

    • Alabama averages $94,810 per year

    • Oklahoma averages $94,734 per year

    • Arkansas averages $93,033 per year

    • South Dakota averages $92,627 per year

    • Tennessee averages $92,512 per year

    • Mississippi averages $91,955 per year

    • New Mexico averages $88,527 per year

    • Vermont averages $86,775 per year

    • Maine averages $84,916 per year

    • Montana averages $84,570 per year

    • North Dakota averages $80,808 per year

    • Wyoming averages $66,500 per year

    The Number of Years of Experience and IT Salary:

    • An entry-level Information Technology Specialist (i.e., less than 1 year of experience) starts at $47,069 per year.

    • An early career Information Technology Specialist (i.e., 1 to 4 years of experience) earns an average of 50,393 per year.

    • A mid-career Information Technology Specialist (i.e., 5 to 9 years of experience) earns an average of $58,232 per year.

    • An experienced Information Technology Specialist (i.e., 10 to 19 years of experience earns an average of $71,025 per year.

    • A late-career (i.e., 20 years and higher) earns an average of $83,721 per year.

    Learn more about this question