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Top 50 Technical Support Specialist Skills

Below we've compiled a list of the most important skills for a Technical Support Specialist. We ranked the top skills based on the percentage of Technical Support Specialist resumes they appeared on. For example, 16.8% of Technical Support Specialist resumes contained Technical Support as a skill. Let's find out what skills a Technical Support Specialist actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Technical Support Specialist

1. Technical Support
demand arrow
high Demand
Here's how Technical Support is used in Technical Support Specialist jobs:
  • Provided technical support for entire organization.
  • Navigated company software programs to arrange appointments for customers, as well as offer them basic technical support over the phone.
  • Maintained current technical support status using MS Excel as well as writing newsletters and progress reports for the department.
  • Provided technical support to The Children's Village; assisted computer users regarding system hardware and software applications.
  • Contracted through Dell, providing excellent technical support to various fabrics of Microsoft's key Cloud infrastructure.
  • Provide technical support to all employees including on-site and remote employees located across the United States.
  • Provided technical support and repair for computers, printers, software, and other peripherals.
  • Created and developed user manuals from scratch and provided technical support sessions for new employees.
  • Provide exceptional service and technical support for internal and external voice and data product customers.
  • Provide Level 1 Technical Support to Multiple different companies and their employees.
  • Provided technical support and training to clients all over the United States.
  • Participate in a weekly on call rotation with technical support group.
  • Provide hardware and software technical support for internal users.
  • Provided technical support to office and production employees.
  • Provide technical support via phone and remote sessions.
  • Provide technical support for the college community.
  • Provide technical support for 400 end users.
  • Supported out of state offices with technical support using Timbuktu telecommuting software.
  • Provided technical support for cable, high speed data, and digital phone customers Provided customer support for billing and sales issues
  • Promoted from the distribution center to the IS Department Ensured customer satisfaction by providing online technical support.

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3,151 Technical Support Jobs

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2. Computer Hardware
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high Demand
Here's how Computer Hardware is used in Technical Support Specialist jobs:
  • Maintained asset inventory consisting of computer hardware and software licenses.
  • Installed personal computer, laptops and other individual computer hardware.
  • Maintain computer hardware and software for classroom computers in the Computer Applications in Information Technology (CAIT) area.
  • Assemble and configure computer components along with their peripheral devices, upgrade computer hardware and software components as required.
  • Train coworkers on network setup and installation issues, and all computer hardware related issues.
  • Design, configure, and test computer hardware, networking software and operating system software.
  • Maintain asset inventory for all computer hardware, software, Blackberries, and Cellular Cards.
  • Provided remote support for the installation and configuration of new computer hardware and software.
  • Performed upgrades of computer hardware and peripherals to ensure all technical needs were exceeded.
  • Answered customers' inquiries regarding Dell computer hardware and/or software operation to resolve problems.
  • Diagnose computer hardware, network systems and computer software programs accurately and quickly.
  • Assisted with preventative maintenance, testing, and repair of computer hardware.
  • Provided training to teachers and employees on computer hardware and software.
  • Maintained a daily log and inventory for computer hardware and software.
  • Install, modify, and repair computer hardware and software.
  • Maintain inventory of the department's computer hardware and software.
  • Researched, troubleshoots and tests computer hardware and software.
  • Perform evaluations of computer hardware and software.
  • Experienced in Helpdesk Desktop support services, Computer Hardware, Software, as well as, proper troubleshooting procedures.
  • Install computer hardware, hard drives, RAM, NICs, sound and video cards, faxes and printers

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222 Computer Hardware Jobs

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3. Network Printers
demand arrow
high Demand
Here's how Network Printers is used in Technical Support Specialist jobs:
  • Configured and installed Network Printers in Active Directory.
  • Provided infrastructure support and maintenance of LAN/WAN equipment and networks, PC hardware, software, and network printers.
  • Field Services: Troubleshooting, Repair computers, run Network cable, install Network printers, Customer support.
  • Supported up to 50 network printers (HP LaserJet's and plotters, Canon and Xerox).
  • Resolved various technical problems ranging from PC's, hardware, software, network printers, LAN.
  • Install, maintain, and upgrade workstations, desktops, laptops, network printers, and peripherals.
  • Deployed Windows 2000 on Laptops using ghost images, Setup network printers and software installations.
  • Installed and configured network printers for each store and troubleshoot them if problem was reported.
  • Install, monitor and maintenance local printers, network printers and configure print servers.
  • Performed installs and minor repairs to all hardware, software and network printers.
  • Install network printers and assign printer permission's to Lawyers and secretaries.
  • Assisted end-users with network drive mappings & setting up network printers.
  • Install, maintain and troubleshoot all hardware for network printers.
  • Assist fellow support specialists in troubleshooting issues with network printers.
  • Install and repair network printers throughout multiple office locations.
  • Install, configure, and troubleshoot network printers.
  • Installed Network printers and stand-alone printers.
  • Add and troubleshoot network printers.
  • Worked with several network printers throughout Elizabeth Arden, located in Roanoke, Mirimar, Stamford and New York City.
  • Install local and network printers Install Software Participated in on-site training sessions for end users

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12 Network Printers Jobs

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4. Desktop
demand arrow
high Demand
Here's how Desktop is used in Technical Support Specialist jobs:
  • Implemented a project to upgrade and standardized desktop and network computing environments.
  • Refurbished over 100 desktops/laptops, documented all computer actions taken.
  • Provide Level 2 support for all software and hardware issues including printers, laptops, desktops, and thin clients.
  • Supported Information Systems department with programming, troubleshooting and end user training on desktop hardware and software applications.
  • Used Remote Access technology (Cisco VPN, Remote Desktop, LogMeIn) on a regular basis.
  • Experience in desktop application services in order to provide real time information requested from mobile clients.
  • Used Windows Remote Desktop and Dame Ware to assist and troubleshoot user problems.
  • Build, deploy and support Windows 7 IBM laptops and desktops.
  • Resolved Windows and Internet Explorer issues on desktop and laptop.
  • Break fixed Printers, Desktops, Laptops and LAN equipment.
  • Installed all necessary cable upgrades for new servers and desktops.
  • Manage deployment of laptops and desktop systems.
  • Image and troubleshoot Dell laptops and desktops.
  • Work with offsite Network Administrators to troubleshoot issues as the local hands-on Support person for all Desktop and local Server issues.
  • Provided quick and efficient support remotely via applications such as LANDesk, Jabber, and Remote Desktop.
  • Project Management Phone, desktop, and e-mail support management for internal and external clients.
  • Migrated Laptops and desktops to XP Pro Re-imaged desktops using Symantec ghost software for deployment.
  • Performed new desktop imaging for touch screen displays for Smartphone customers.
  • Provide helpdesk and desktop support for 60 plus people.
  • Use of Dame ware, vmware, gotoassist and bomgar - support included for printers/scanners/ desktop/ networking connectivity and interfaces.

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2,575 Desktop Jobs

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5. Phone Calls
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high Demand
Here's how Phone Calls is used in Technical Support Specialist jobs:
  • Answered telephone calls and emails using automated diagnostic programs.
  • Answer phone calls for assistance with information technology issues from clients, and create trouble tickets following established policies and procedures.
  • Answered high volume of phone calls delivered to the call center via 800 numbers for digital products from students and instructors.
  • Respond to phone calls, Help Desk Tickets, E-mails, and other software tools that are used to communicate.
  • Responded to telephone calls, email and personnel requests for assistance with hardware, software and network problems.
  • Administer new passwords, register devices, and answer phone calls for the Help Desk team.
  • Received incoming phone calls via a queue system, answering the call within 10 seconds.
  • Answered customer phone calls requesting technical support with the Pro Series and Turbo Tax software.
  • Respond to user tickets, phone calls and emails in timely order.
  • Responded to telephone calls, email and personnel requests for technical support.
  • Assisted customers via incoming phone calls with issues pertaining to their websites.
  • Receive phone calls to address end user computer/laptop/thin client questions and concerns.
  • Answered phone calls and redirected to individuals who could efficiently respond.
  • Take phone calls from clients using Provide premium customer service.
  • Handled incoming phone calls; 60-80 calls per day.
  • Handle user phone calls, emails, and alerts.
  • Received telephone calls from users having problems using computer software and hardware or inquiring how to use specific handheld devices.
  • Answered phone calls and helped customers with technical issues as well as escalated issues.
  • answer phone calls and help customers with any computer related issues.
  • Responded to telephone calls, email request on technical support, remediate user logins id, and password reset.

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62 Phone Calls Jobs

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6. Customer Service
demand arrow
high Demand
Here's how Customer Service is used in Technical Support Specialist jobs:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Enhanced customer service relationship by exceeding customer expectations.
  • Received several departmental awards for my customer service.
  • Provide excellent customer service and technical support.
  • Provided superior customer service for 411 service clients, using data entry to research public information enabling convenience of mobile usage.
  • Serve as Customer Service Tech Support Specialist for a major brokerage firm assisting clients with computer problems and questions worldwide.
  • Provided exceptional customer service daily, including taking extra steps towards ensuring the end user is 100% satisfied.
  • Demonstrate and practice the skills necessary to handle any Customer Service and Technical Support call type.
  • Provided help desk support and customer service by phone, email and remote access using Heat.
  • Assisted in the training of new customer service representatives and associates.
  • Create and close tickets, provide customer service on phone.
  • Gained valuable experience to further enhance my customer service skills.
  • Performed customer service\Help Desk for over 12 Credit Unions.
  • Assisted each person in a friendly customer service demeanor.
  • Provided customer service by phone and sometimes by email.
  • Provided customer service support for OCTO customers nationwide.
  • Helped company attain the highest customer service rating.
  • Maintain a high degree of customer service.
  • Provided quality customer service Provided quality tech repair solutions to customer and company
  • Answered incoming pre-sale marketing calls from brokers in order to provide customer service support to ING customers and producers.

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1,626 Customer Service Jobs

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7. Troubleshoot
demand arrow
high Demand
Here's how Troubleshoot is used in Technical Support Specialist jobs:
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
  • Resolved customer issues by researching and troubleshooting discrepancies relating to transaction processing, compliance and regulatory issues.
  • Inspect and troubleshoot malfunctioning computers.
  • Scrubbed and analyzed repeat dispatch data and applied that data to lab exercises to improve documentation for troubleshooting trees.
  • Trained and mentored new support center personnel on supported products, procedures, infrastructure, resources and troubleshooting methodologies.
  • Provided maintenance and troubleshooting of computer equipment, peripherals, and software for teachers and administrators within the school.
  • Initialized trouble tickets for technician troubleshooting, while verifying activity among network circuits through the Remedy system.
  • Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.
  • Assigned to administer, monitor, and troubleshoot the local area network.
  • Documented issues, troubleshooting efforts and solutions in provided call tracking system.
  • Assisted Customers with troubleshooting steps for a varies of different devices.
  • Follow standard help desk procedures Use advanced troubleshooting skills.
  • Use triage process to sort client tickets for troubleshooting.
  • Test software and troubleshoot new and known issues.
  • Applied diagnostic utilities to aid in troubleshooting.
  • Performed diagnostics and troubleshooting of system issues.
  • Use several different Network Management software programs to assist in troubleshooting efforts.
  • Help create and maintain internal troubleshooting documentation on customer support via Salesforce.
  • Provided users the information regarding the technical matter and instructed user level maintenance/troubleshooting (as a self-help approach).
  • Blue Screen Troubleshooting, MSD reporting, Malware, Mobile device Support, OKTA, O ice 365.

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1,002 Troubleshoot Jobs

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8. Active Directory
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high Demand
Here's how Active Directory is used in Technical Support Specialist jobs:
  • Support active directory accounts and proprietary credit union applications.
  • Administered and maintained Active Directory environments and group policy.
  • Assisted with special departmental projects including a company wide network conversion, server support, Active Directory, and router configuration.
  • Added and removed former and current employees from major system software via Microsoft Windows Active Directory and mainframe software.
  • Managed Active Directory accounts, configured and deployed Windows 7 workstations, and performed software and hardware troubleshooting.
  • Administered policy to local users, groups, workstations, and servers by using Active Directory.
  • Managed and maintained five in-house DNS, DHCP, Exchange and Active directory servers.
  • Managed Active Directory with over 200 users and 200 computers between 10-15 Organizational Units.
  • Administered Corporate Exchange Active Sync, Good link, Active Directory.
  • Created and maintained client accounts via Active Directory and MS Exchange.
  • Administered network access for branch employees using RSAM and Active Directory.
  • Create Active Directory accounts and grant access to network shares.
  • Resolve issues relating to RSA token and active directory accounts.
  • Manage Active Directory accounts and DNS/DHCP settings.
  • Used Active directory to Maintain Domain controllers.
  • Create and Disable user access via Active Directory
  • Manage Active Directory Users and Computers.
  • Create and administer Active Directory profiles.
  • Managed several projects including deployment of multiple systems and implementation of Windows 10 Extensive work with active directory for domain accounts.
  • Verify and reset various passwords via active directory, Novell and/or all application issues.

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585 Active Directory Jobs

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9. Windows XP
demand arrow
high Demand
Here's how Windows XP is used in Technical Support Specialist jobs:
  • Supported over 100 users using Windows XP & Windows 7 desktops and over 20 Windows 2003 servers at two different locations.
  • Provided desktop support for users utilizing HP/Compaq and Dell PCs, Microsoft Windows XP and Windows 7 Operating Systems.
  • Assisted with software upgrades such as EHR (Electronic Health Records) and Windows 7 upgrade from Windows XP.
  • Network Configuration, Booting from Windows XP, vista, 7 and 8 CD; install or re-install.
  • Provide software and hardware configuration according to business requirements - Windows XP, Windows 7 and Windows 8.
  • Supported over 1000 users using Windows XP & Windows 7 desktops and over 15 Windows 2003 servers.
  • Orchestrated a wide range of technical support for user within a Windows XP environment.
  • Perform system backups and recovery on Windows XP/7 client computers.
  • Upgraded Windows XP operation system with Windows 7 professional.
  • Migrated all donated Windows XP/Vista computers to Windows 7.
  • Organized and configured Windows XP and Vista machines.
  • Provide support for Windows XP/2000/2003, AD, HP PC hardware, and LAN/WAN connectivity issues - ITSM/ITIL experience.
  • Supported over 10,000 users in a Windows NT, Windows 2000, and Windows XP environment for both desktops and laptops.
  • Key Accomplishments: Delivered in-depth technical services associated with Windows XP, proprietary applications, software and hardware.
  • Receive and resolve trouble tickets, administer Windows XP accounts local and remote desk support.
  • Provided technical desktop support to over 500 clients with a Windows 2000, Windows XP.
  • Managed all aspects of a successful systems migration from Windows XP to Windows 7.
  • Assisted with planning of a Windows 7 migration from Windows XP Researched and implemented encryption & backup solutions for workstations.
  • Migrated PC Windows XP to Windows 7 using SCCM Installed Applications and Peripherals Created backup and restore user documents
  • Provided third level support for windows XP/NT/2000 in a Novell Netware 6/NT network.

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26 Windows XP Jobs

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10. Email
demand arrow
high Demand
Here's how Email is used in Technical Support Specialist jobs:
  • Provide technical support to customers via phone, email, and web channels and maintain records in a call management system.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Respond to technical assistance requests by phone, email, and/or using a help desk management system.
  • Provided technical support to clients through TeamViewer, LogMeIn, phone, email, and in person.
  • Respond to and log all inquiries received from clients via telephone, email, or client portal.
  • Respond to emails message for customer seeking help/ ask question to determine nature of the problem.
  • Provide support to end-users for PCs, emails, servers, and web based applications.
  • Assisted users through phone calls, walk-ins inquires, email and companies ticketing system.
  • Evaluated, prioritized and provided first-level technical support for incoming calls and emails.
  • Provided technical support for customers over phone, email, and in person.
  • Communicated with staff via the phone, email, chat or in person.
  • Respond to email messages for customers seeking help.
  • Create work orders for incoming email and phone requests
  • Reset both student, and facility email accounts.
  • Manage group email mailbox and calendar.
  • Monitored and goverened the company computer security access and Email system.
  • Create and deploy Cisco IP phones and voicemail accounts.
  • Configured email accounts via Rackspace /Exchange server.
  • Provided first level IT support via remote connections, walk ups, by phone, email, or City Truck.
  • Respond to and resolve helpdesk tickets, emails, calls and voicemails in a timely manner.

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491 Email Jobs

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11. Laptops
demand arrow
high Demand
Here's how Laptops is used in Technical Support Specialist jobs:
  • Configure and installed HVAC Laptops with Java Cryptography Extension Unlimited Version 7 for them to connect to the Central Maintenance Servers.
  • Monitored, and maintained all servers, desktops, laptops, and printers to perform at optimal levels.
  • Imaged, configured, and installed all new desktops, laptops, printers, and WAP devices.
  • Installed Windows OS and applications to PC's laptops, Peripherals, Printers for end users
  • Worked in warehouse as HP repair technician for All-In-One desktops and laptops.
  • Imaged newly received desktops and laptops and made ready for migration deployment.
  • Configured and upgraded laptops and desktops to meet client needs.
  • Set up new desktops and laptops with necessary business applications.
  • Maintain consistency and organization with desktop, laptops and tablets.
  • Detect and repair hardware on laptops, desktops and servers.
  • Trained CentuyLink field Technicians on setup of new VR1 Laptops.
  • Diagnosed and repaired/replaced faulty hardware within desktops, and laptops.
  • Imaged, configured added to domain laptops for VPN.
  • Deploy windows and mac based workstations and laptops.
  • Provided deskside and phone support for laptops and PC's, both applications and hardware, in an NT networked environment.
  • Implement and manage software configuration for workstations, handhelds and laptops within the branch.
  • Use Symantec Ghost PE to image user's laptops and computers.
  • Experience using ghost software to image pc and laptops.
  • Configured MiFi hotspots to laptops.
  • Install drivers and software for company issued laptops and handheld devices using remote desktop, mobicontrol remote software or team viewer.

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356 Laptops Jobs

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12. Setup
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high Demand
Here's how Setup is used in Technical Support Specialist jobs:
  • Facilitated scheduled setup of tech class equipment and checkout of Audio/Video presentation hardware.
  • Deploy images via Windows Deployment Server and setup workstations accordingly.
  • Required a strong focus in networking, drive mapping, application installation, updating, setup, and general support.
  • Provided day to day, telephone technical support for end user, dealing with new hire setup and password reset.
  • Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
  • Managed the project to convert 5 clinic locations to new equipment along with configuration/setup of 3 new locations.
  • Performed preventative maintenance through the setup of SQL jobs and resolution of issues identified by software probes.
  • Installed and upgraded the dealership's computer system and setup and maintained the office network security.
  • Updated systems with through installations using SCCM 2007, network setup, and memory management.
  • Selected Projects P Setup new data center with VM Environment for fail over solution.
  • Travel to Field Offices for setup of Computer Equipment and Training.
  • Network configuration and wiring setup, Wireless setup and support.
  • Attend Annual Shareholders meeting to assist with hardware/software setup.
  • Installed and setup new computers for end users.
  • Ensured the proper setup of hardware.
  • Create packages and .MSI with windows Installer Editor and Setup capture using Admin Studio Install Shield 6 to.
  • Help setup and maintain campus sponsored events.
  • Use Office 2010 to setup outlook username and password for users to access their MyNAEP account.
  • Patch network rack panels to switches, setup registers with Verifone pinpads and Cisco Phones.
  • Provide telephone technical support involving the install, setup, and support for the New Manheim Online/Manheim Market Report Software.

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366 Setup Jobs

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13. Internet
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high Demand
Here's how Internet is used in Technical Support Specialist jobs:
  • Provided technical support to Everyone's Internet Service Provider; assisted computer users regarding system hardware and software applications.
  • Helped customers receiving computer issues pertaining to technical hardware and internet software service.
  • Provided technical support directly to ComCast customers via telephone regarding Internet Gateway issues.
  • Investigated and found quick resolutions to problems and issues associated with members High-Speed Internet Connection and Digital Receiver.
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email, local area and networks.
  • Provide training to clients in the use of system and applications as related to Internet.
  • Demonstrated ability to use internet searches and resources to provide solutions to issues.
  • Supported the students and staff that were involved in Internet Distance Learning.
  • Interfaced with Internet Service Providers and field technicians to troubleshoot problems.
  • Assisted customers with Internet connection issues involving Modems and Routers.
  • Assisted students and faculty with internet and web administration access.
  • Configure software to connect to Internet application servers.
  • Job Description: Bench and internet technical support.
  • Maintained internet and intranet connectivity for all end users Provide basic LAN administration under the direction of the System Manager/Director.
  • Designed and implemented multi-node network expansion, internet proxy/firewall and monitoring solution.
  • Provide troubleshooting through use of ip-config, pinging servers, mapping drives, internet and event viewer.
  • Provided hardware and software helpdesk Tier II support remotely & on-site service to GTE Internet users.
  • Award Winning Internet Services Provider.
  • Assisted external internet users with web site issues Helped Synnex employees with software and hardware issues
  • Assisted technicians with install of internet, uverse cable tv service and uverse phone service.Troubleshooted router behind router issues.

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195 Internet Jobs

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14. VPN
demand arrow
high Demand
Here's how VPN is used in Technical Support Specialist jobs:
  • Installed and supported Remote Accessing and Remote Support Tools such as SMS, PC Anywhere, Norton Ghost, and VPN
  • Assisted Wyeth Pharmaceuticals and King Pharmaceuticals employees in obtaining access to Pfizer systems and applications including VPN and equipment.
  • Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access.
  • Assisted with the upkeep of network infrastructure including switches and load balances/migration of VPN concentration to new project.
  • New/Used Client PC setup and configuration for office and remote users working from their homes via VPN.
  • Received inbound calls to assist tourists in VPN utilizing tunnel connection for conventions.
  • Resolve connectivity issues with DNS, DHCP and WiFi to enter VPN site.
  • Support numerous Juniper VPN sites and users throughout the Ohio Valley.
  • Performed monthly maintenance on Cisco RV325 Dual Gigabit WAN VPN Router.
  • Trained users on laptop features and VPN access.
  • Assist clients with Java application for VPN access.
  • Configure and troubleshoot Cisco VPN.
  • Support end users remotely with use of DameWare, ServiceNow, UltraVNC, TightVNC, VPNs.
  • Assisted field reps in setting up vpn, dial-up, modem and cable networks.
  • Configure, deploy and setup users on Cisco VPN Nortel Network VOIP phone.
  • Set up VPNs, operating systems, and software.
  • Supported remote access using dialup/VPN SecurID.
  • Support Cisco VPN, Printers, Desktops and Laptops Engage and escalate other support teams as necessary Perform root-cause analysis
  • Implemented and managed IPSec VPNs to establish and maintain secure connection to remote sites and branch offices.
  • Performed general help desk support for over 300 onsite and offsite VPN users.

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169 VPN Jobs

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15. Remote Access
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average Demand
Here's how Remote Access is used in Technical Support Specialist jobs:
  • Utilized remote access capability to efficiently troubleshoot and correct photographic equipment printing capability.
  • Provide support including desktop hardware/software applications, remote access systems.
  • Maintained all aspects of information technology and services including networking, MS Office, emails, remote access and other software.
  • Provided troubleshooting procedures for technical support to customers on-site, via remote access tools, and through e-mail.
  • Experienced in support of Cisco VPN and other remote access systems; US Domain and Active Directory.
  • Use UltraVNC program for each customer to remote access their computers to forward ports in there routers.
  • Provide computer help desk support via telephone, remote access, email communication with end users.
  • Manage Ace/database system; add users and assign RSA SecureID tokens to users for remote access.
  • Repair problems via remote access on client systems where such permission is granted.
  • Used remote access to perform troubleshooting when needed via Skype for Business application.
  • Provided end-user technical support for US and international users through remote access.
  • File transferring and cleaning up the Pharmacies computer systems via remote access.
  • Assisted in maintaining network connectivity and remote access for N users.
  • Managed RSA SecurID servers and accounts for remote access.
  • Provide technical support via phone and remote access to troubleshoot internet access to local customers Responsible for recording daily data communications
  • Facilitated and monitored Remote Access Service including Connectivity and Aetna Dial mailbox for employees.
  • Supported remote access using dialup/ VPN SecurID.
  • Supported Windows (XP, 7), OSX systems, in person, via phone and Bomgar remote access.
  • Apply multi-tasking ability to work on resolving several clients issues simultaneously through Remote Access to maximize time efficiency.
  • Configured and troubleshoot Laptops and desktops with VPN client and Remote Access system Citrix Metaframe.

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56 Remote Access Jobs

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16. Help Desk
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average Demand
Here's how Help Desk is used in Technical Support Specialist jobs:
  • Provided computer help desk support and technical training on hardware/software to end users via telephone communications.
  • Provided computer help desk support via telephone communications with end-users.
  • Documented help desk tickets/resolutions via Track-It Help Desk System
  • Provided Help Desk functions to clients throughout the network along with individuals seeking help in other sections in the workplace.
  • Log all help desk interactions using web based software ticketing system, and redirected problems to the appropriate resource.
  • Manage all aspects of evening classes, with both scheduling, and technical support: Answering help desk calls.
  • Ensured quick resolutions of users concerns and escalated more complicated support issues to senior help desk representatives.
  • Served on a ten-person team of Help Desk technicians who served as primary user contact.
  • Worked on and with the Help Desk support staff to answer inquiries and resolve issues.
  • Help Desk coverage and phone support in case of absence of Help Desk workers.
  • Provided technical training to Help Desk staff and clients for routers and switches installation.
  • Devised new protocols on how to manuals for new help desk analysts.
  • Assisted other help desk agents to maintain continuity and project deadlines.
  • Help Desk Q&A was focused on hardware and applications.
  • Worked help desk to solve customer problems by phone.
  • Provided internal computer help desk support with employees.
  • Help Desk support for the internal office staff.
  • Help desk support in call center environment.
  • Implemented ticketing and help desk functions.
  • Supported SAP for the Infineum Help Desk by unlocking users and assisting with basic support

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3,227 Help Desk Jobs

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17. OS
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average Demand
Here's how OS is used in Technical Support Specialist jobs:
  • Analyzed requirements for new equipment and provided recommendations for cost-effective purchase of equipment, within budgets.
  • Diagnosed service interruptions by determining root cause then taking necessary actions to restore service.
  • Track and manage hardware inventory and software licenses to ensure compliance and maximize productivity of employees across the company.
  • Perform cable management in labs to create a more inviting atmosphere free from cables and other computer related hazards.
  • Evaluated and troubleshot software and hardware performance using diagnostic tools to deliver 98% service satisfactory levels.
  • Maintained, opened, and closed support requests in ticketing system BMC Remedy (PAC 2000).
  • Provided training and support for a wide range of applications and hardware in a Microsoft windows environment.
  • Diagnosed and resolved common connectivity problems with Nicks, cables and related hardware and software.
  • Diagnosed and resolved technical hardware, software and network connectivity issues.
  • Ticket review and completion live cycle per Microsoft standards.
  • Run diagnostic programs to resolve problems.
  • Provide full user support with company equipment and consistently diagnose and repair issues regardless if it's hardware or software related.
  • Spearheaded technical assessments that resulted in reduced costs and project collaterals that led to increased sales.
  • Tested, monitored, and reported Lync 2013 issues, closely working with vendors.
  • Clarify Inbound and making outbound calls for the American Red Cross.
  • use multitude of systems to run diagnostics as well as solutions
  • Use latest mobile OS to find and report bugs.
  • GHOST QA Software release testing - multiple hardware configurations
  • Well Proficient in implementation, and Support of VMware Virtualized computing and Microsoft Windows environments.
  • Served as local IT professional to help install and maintain local hardware and Microsoft standard applications within the Paychex branches.

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18. User Interface
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average Demand
Here's how User Interface is used in Technical Support Specialist jobs:
  • Translated the university's informational content into a functional website and user interface.
  • Designed User interface for Registration & Verification Module.
  • Analyzed user interface, maintain hardware and software routine checks, and proposed system upgrades on 100 workstations in the department.
  • Designed user interfaces with site maps, wire-frames and storyboards ensuring that branding, usability and structure follow interface guidelines.
  • Implemented new application user interface for verifying a customer who is opening a new bank account.
  • Contribute to the client data model, ontology, architecture, web design and user interfaces.
  • Refined user interface of custom Access template to increase efficiency and reduce overall call times.
  • Managed multiple user interfaces, while trouble-shooting customer's account and Google My business page.
  • Participated in testing of newly created user interfaces within Workload Manager and Provider ODS.
  • Programmed and ran reports through Jack Henry's PowerOn scripting language and user interface.
  • Created user interface pages with a customized look and feel for each site.
  • Screen template: Graphical User Interface guidelines, add script code and auditing.
  • Designed Microsoft Access databases and user interfaces for the company's database needs.
  • Provided Windows XP and application support both remotely and at user interface.
  • Created web user interfaces allowing business units to manage web content.
  • Supported the user interface created for scheduling automated ETL jobs.
  • Redesigned the graphic user interface for displaying SQL data.
  • Managed user interface, trouble tickets BMC Remedy software.
  • Configured the graphic user interface of perimeter security systems for Military, Correctional, and Industrial installations.
  • Suggested changes to customer facing webpages that streamlined web traffic and reduced incidents due to inefficient user interface design.

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34 User Interface Jobs

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19. User Accounts
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average Demand
Here's how User Accounts is used in Technical Support Specialist jobs:
  • Provisioned user accounts using active directory, including group memberships, and modifications.
  • Created user accounts, move, and disable computer accounts and groups on each local OU branch via active directory.
  • Shadow Systems Administrator to help out with network related tasks such as creating, deactivating user accounts within Active Directory.
  • Managed user accounts and mail environments on Windows Server 2008/2012 Active Directory, Exchange, and Microsoft Office 365.
  • Performed Administrative Tier 2 and 3 duties to manage, create, and logically move user accounts.
  • Created and managed user accounts and directories; assigned access rights to network systems and servers.
  • Assisted with user accounts, electronic medical records, medical hardware, printer problems, exchange.
  • Manage Active Directory user accounts, configure storage, and security permissions through Group Policies.
  • Managed user accounts and workstations in Active Directory (disable/enable, add/remove to OU).
  • Created new user accounts/security groups and provide security rights to users in Active Directory.
  • Utilized Active Directory software to maintain user accounts, groups, and permissions.
  • Maintained Active Directory, creating new user accounts and assigning permissions.
  • Created new user accounts and purged duplicate or inactive listings.
  • Managed Jabber and Office Communicator Servers and user accounts.
  • Unlocked user accounts as per established federal IA guidelines.
  • Edited user accounts using UNIX and DOS commands.
  • Administered user accounts distribution lists using Active Directory OU Created, monitored, and maintained Microsoft Exchange user accounts.
  • Created all user accounts and group accounts on Windows NT and Novell.
  • Maintained and created user accounts for Novell and Microsoft clients.
  • Supported user accounts and passwords with Novell Administrator.

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419 User Accounts Jobs

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20. Lan
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average Demand
Here's how Lan is used in Technical Support Specialist jobs:
  • Developed project objectives by reviewing project proposals and plans; conferring with management.
  • Prepared disaster recovery plans for fail over call center and network monitoring operations.
  • Designed, created and installed internal electronic forms and database applications in network to be used and shared by plant managers/supervisors.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Handled outbound high call volume daily about mobility issues, questions, or application options afforded through client's service plan.
  • Explained issues in plain language to provide customers with a better understanding of their machine and prevent recurring technical issues.
  • Collaborated with network team in installing LAN cabling and equipment, such as network interface cards, switches and routers.
  • Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions.
  • Plan and deploy new hardware to users in conjunction with other infrastructure team members and head office.
  • Logged onto servers to check for LAN/WAN issues affecting a user's connection to our software.
  • Planned, scheduled and executed all stages of enterprise software, hardware and system implementation.
  • Plan and implement changes to server hardware in the data center as necessary.
  • Managed inside planning of 4 buildings, each with 30-40 end users.
  • Played key role in development and deployment of Y2K contingency planning program.
  • Plan and implement changes to network infrastructure as necessary within the branch.
  • Transition support knowledge through a landing process to HAOPS.
  • Developed and maintained project plans.
  • Designed a cell simulator application for wireless telecommunication using Python programming language.
  • Plan and implement changes to handheld service provided to users as necessary.
  • Serviced IBM spokesperson, Alan Alda, when he called.

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934 Lan Jobs

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21. Mac
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average Demand
Here's how Mac is used in Technical Support Specialist jobs:
  • Prepare machines for new hires by computer re-imaging and generate detailed information used for IS department orientation.
  • Created computer imaging and Mac repair policies and wrote associated documentation.
  • Provided quality end user support modem, fax, and data issues in Unix, Windows, and Macintosh.
  • Acted as a resource for students and university staff who required assistance with PC or Macintosh computers.
  • Deployed Windows and Mac images from a Mac imaging server and a Windows imaging server.
  • Assisted Nurses and Pharmacist in creating custom SQL queries for specific application and database reports.
  • Created, and administered new user and machine Domain accounts using Active Directory.
  • Implemented a EHR integrated USB debt / credit card machine through SAGE.
  • Escalated software issues with vendors for resolution as Second Tier Macintosh Specialist.
  • Implemented standard operating procedures for Mac users throughout IUF and IUAA.
  • Tested and troubleshot machines and equipment before being sent to clients.
  • Install and configure NT 4.0 Workstations and Macs for new users.
  • Solved PC and MAC hardware and software issues.
  • Experience with Windows and experience with Mac.
  • Install approved software on End User Machines.
  • Used RSS with Bomgar to establish secure remote connections to Hospital and Pharmacy Database and App Servers.
  • Maintained and repaired multiple versions of Macintosh and Windows operating system computers and servers using VMware.
  • Managed setup and operation of 30 iMac computers in edit lab.
  • Provided technical support to faculty Installed new computers, installed software Set up multimedia machines such as TVs and VCR/DVD players
  • Assisted customers configuring their e-mail and dial-up applications for PCs and MACs.

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564 Mac Jobs

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22. Citrix
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average Demand
Here's how Citrix is used in Technical Support Specialist jobs:
  • Use Citrix to allow chatting with three customers at one time while resolving all issues customers may have.
  • Supported file/print servers, Vision agency server, citrix terminal server and fax server for multiple locations.
  • Instructed classes of up to 50 people on New Citrix Applications, resulting in well-educated end users.
  • Supported Citrix and VPN access for colleagues and clients and performed data transfers.
  • Line of business applications: Solo Chain, PeopleSoft, Citrix, etc.
  • Maintain (through Active Directory, Microsoft Exchange, Citrix, etc.)
  • Monitor and support critical network services, the internet, and Citrix.
  • Perform support, maintenance Citrix windows 2003 mainframe, Support Win Terminals.
  • Support remote users via Cisco VPN and Citrix XenApp and XenClient.
  • Learned customer advocate interventions, use of Quick Books and Citrix.
  • Supported applications such as Microsoft Office, Citrix, and Internet.
  • Provide day to day helpdesk duties via phone or DAMEWARE/CITRIX.
  • Performed 75% remote assistance with VPN/Citrix.
  • Assist troubleshooting Citrix VPN access for clients.
  • Create security policy's for Citrix, Apple DEP, and Dell CCM.
  • Involved in the implementation and configuration of Citrix XenApp 6.5 server policies, load management, and printers in the farm.
  • Help Desk Technician, June 2012 - August 2012 (Paid Internship) Password resets for Citrix.
  • Configure Internet Web Browsers and Operating Systems for Paychex Human Resource & Payroll applications hosted by Citrix.
  • Reset user active directory, kronos, citrix and peoplesoft network passwords.
  • Performed password reset and network administration of user accounts within a Windows [ ] and Citrix Metaframe domain environment.

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139 Citrix Jobs

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23. PC
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average Demand
Here's how PC is used in Technical Support Specialist jobs:
  • Diagnosed and troubleshooted end users' PC's, peripherals, and any software issues they may have needed assistance with.
  • Provide IT services such as imaging PCs, set up employee workstations, resolve connection issues, and PC testing.
  • Installed, maintained, and configured all PC, Cell Phone, and Hot Spot devices.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Chip PC thin client configuration, deployment, management and, licensing using Excalibur.
  • Flash mobile devices and repair CEPC (PC that simulate a mobile device).
  • Delivered the PCs to the requesting local schools, charities and non-profit organizations.
  • Shipped PC's and peripherals from central office to satellite stores via FedEx.
  • Provided second level technical support for customer in the PC support group.
  • Reorganized PC Storage Closet to facilitate efficient retrieval of PC equipment.
  • Implemented data recovery and transfers on PC and Cell Phone devices.
  • Installed, tested and troubleshot new and used PCs.
  • Created backup images of PCs to network drives.
  • Deployed new PC operating systems and applications.
  • Analyzed and diagnosed PC and networking issues.
  • Use remote access tools (Goto My PC) to assist in insuring customers needs are met.
  • Provide remote and deskside technical support for all Mac and PC machines.
  • Use knowledge of wireless routers, ip configuring, PC security/firewall software.
  • Support customers over the phone and remotely using PCAnywhere.
  • Exchange Support Software/Hardware Implementation PC Repair Server Backups/Maintenance Software/Hardware Training -VMWare -Wireless Technology

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1,323 PC Jobs

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24. Software Issues
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average Demand
Here's how Software Issues is used in Technical Support Specialist jobs:
  • Performed diagnostics and troubleshooting of hardware and software issues remotely or desk-side while documenting tickets and resolutions.
  • Resolved customer service issues for internal and external customers requiring assistance with software issues.
  • Resolved hardware/software issues and provided technical support for the electronic medical record system.
  • Phone-based troubleshooting of common software issues.
  • Determine and formulate a diagnosis for hardware or software issues assisting users throughout the process.
  • Worked with overseas tech team to go over any new and existing software issues.
  • Use troubleshooting skills to determine software issues, hardware issue and provide solutions.
  • Performed diagnostics and troubleshooting of hardware and software issues remotely or on-site.
  • Assisted 100 + users with resolving diverse hardware and software issues.
  • Answered 25-35 calls per day to resolve hardware and/or software issues.
  • Worked to solve database and general software issues.
  • Walked customer through correcting Guard1 Plus software issues.
  • Assist customers over the phone with software issues
  • Troubleshooted hardware and software issues as needed.
  • Trouble shoot hardware and software issues.
  • Directed training sessions on-site and off-site for PROMIS software clients * Provided technical customer support for various software issues and bugs.
  • Diagnose and resolve technical hardware and software issues and redirect problems to the appropriate resource when applicable.
  • Evaluate and Resolved hardware and software issues Solved issues related to computers and software.
  • Managed and resolved all system related software issues for five Healthcare Administration companies.
  • Resolved software conflicts: DOS 6.x, POS, PCAnywhere Resolved hardware and software issues with Back Office hardware

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687 Software Issues Jobs

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25. Trouble Shooting
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average Demand
Here's how Trouble Shooting is used in Technical Support Specialist jobs:
  • Assisted students and faculty regarding computer technology trouble shooting.
  • Provide customer with logical trouble shooting to resolve operation issues
  • Trouble shooting, activation/deactivation of services.
  • Experience with providing Tier 2 Trouble Shooting/support to customers and end-users to process incidents and service requests regarding the program applications.
  • Trouble shooting the device over the phone by determining the different types of internet, networking issues.
  • Applied experience to trouble shooting steps to improve call handling procedures.
  • Assisted customers with all trouble shooting related to Microsoft Office 365.
  • Trouble shooting firewall configurations through the Cisco ASDM interface.
  • Trouble shooting, account database and software management.
  • Trouble shooting Active Directory users and computer accounts.
  • Assist trouble shooting network equipment as well.
  • Assisted customers with trouble shooting their devices.
  • Trouble shooting of networking systems.
  • Perform application trouble shooting, upgrades\enhancements to softmed application.
  • Assisted Nationwide employees and agents with uninstalling and installing software Provided Nationwide employees and agents with assistance in computer trouble shooting
  • Network issues and trouble shooting is also perform.
  • perform trouble shooting and any updates as needed.
  • Trouble shooting of construction accounting software (AR, AP, GL etc.).
  • Provided technical support for client PCM Provided trouble shooting for computer issues Assisted users with password resets
  • Manage hardware and software projects Network trouble shooting Telecommunication Nortel VOIP Active Directory Hyper V Virtual server Maintenance Software Support

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68 Trouble Shooting Jobs

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26. SQL
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average Demand
Here's how SQL is used in Technical Support Specialist jobs:
  • Collected hardware/software requirements and specifications to perform the installation of Server Edition with SQL Database setup.
  • Use of SQL to perform database queries, procedures/tools in registration activities either through phone or in-person support to users.
  • Served as SQL Server and Oracle DB Administrator in relation to testing, internal use, and customer support.
  • Generated reports for market and regional directors using Access, SQL, Excel, and Visual Basic.
  • Provided technical support of medical dispensing system via Application Interface, MSSQL- SSMS and Debug log files.
  • Assist with maintenance and administration of Windows Servers, SQL, Exchange servers and software applications.
  • Assisted developers in writing and tuning SQL queries to help increase speed and application efficiency.
  • Installed and supported Microsoft Windows NT, Microsoft Exchange, and Microsoft SQL servers.
  • Assisted customers with building and designing efficient SQL code.
  • Use SQL to record and maintain results of testing.
  • Executed different SQL queries to ensure data integrity.
  • Learned Microsoft SQL server 2008.
  • Performed maintenance of SQL Server.
  • Resolved issues with use of SQL, bash and other various languages Worked on fast paced environment dealing with deadlines.
  • Developed using PERL as the programming language and Metadot Content Management Software to interact with MySQL Database.
  • Administer and test Windows Server 2008 and Microsoft SQL Server 2008.Manage and built Data warehousing appliances.
  • Handled table crashes and table corruption and worked on subsequent data restoration (MySQL).
  • Developed using X-Cart, PHP and dHTML streams with MySQL Database.
  • Advance skills using Microsoft Technologies (Windows, Exchange, Office, SQL Server, VMWare.)
  • Create oracle sql and AIX(Unix) korn shells scripts that integrate new functions to the scheduler.

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935 SQL Jobs

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27. Voip
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average Demand
Here's how Voip is used in Technical Support Specialist jobs:
  • Answered customer questions/concerns regarding VoIP service and usage.
  • Trained on Cisco CallManager v6 and was promoted to the primary Cisco VoIP Administrator role for the southeast area.
  • Provide support to VOIP Cisco configurations & setup of Voice Mail & NICE Configurations & troubleshooting.
  • Served as key contributor to implementation and roll-out of Cisco VOIP phone system.
  • Managed and configured Cisco call manager for VoIP phones in the building.
  • Provided first level support for VOIP customers and workstation related issues.
  • Experienced with VOIP phone set-up, configuration, and troubleshooting.
  • Upgraded to Cisco VoIP phone system in 2003.
  • Voice Services: Shore Tel VOIP.
  • Supported Cisco VoIP offices, and managed the Cisco Avvid VoIP network, including unity voice mail and unified messaging.
  • Installed, managed and maintained a Voice-Over Internet Protocol (VOIP) telephone system using Shoretel and Cisco.
  • Conducted Voice over Internet Protocol (VoIP) accounts creation, provisioning, cancelation and suspension.
  • Prepared site and users for an Avaya VOIP implementation for Customer Service Representatives.
  • Provide remote support for phone, VOIP/voicemail, and mobile devices.
  • Configured and deployed Cisco VOIP phones and maintained mobile telecom devices.
  • Initialize voip desk phones and soft phones.
  • Provide support for IUF and IUAA Polycom CX-300 and CX-600 VoIP phones.
  • Performed Help Desk and Administration of VOIP phones, voicemail, and mobile telecom accounts.
  • Manage and maintain Unity VOIP Polycom phone systems and Nortel phone systems.
  • contract) Provided Tier 1/2 support of Digital VoIP EMS Recording for 911 Emergency Call Centers.

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141 Voip Jobs

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28. Tcp/Ip
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average Demand
Here's how Tcp/Ip is used in Technical Support Specialist jobs:
  • Provided support for issues involving routers, TCP/IP Protocol, Token Ring, Windows NT, and Point-of-Sale systems.
  • Assisted network administrators in the monitoring of servers and network traffic, retrieval of backups, and TCP/IP issues.
  • Used knowledge of TCP/IP to configure network hardware, including establishing a specific DHCP range for remote locations.
  • Support for network connectivity issues; Router/Modem configurations, network printer issues, work stations TCP/IP configuration.
  • Assisted end users with networking knowledge (TCP/IP); assisted with troubleshooting and configuring of networks.
  • Experience included TCP/IP, IPX and a solid understanding of NT Domains, and trust relationships.
  • Have a working knowledge of TCP/IP, SNMP, and networking monitoring systems.
  • Traced and ran data cables to a controller Hub and configured TCP/IP addresses.
  • Required to make recommendations on proper network configuration in Routers and TCP/IP stacks.
  • Experience with Network protocols including TCP/IP, IPX/SPX protocol and Network analysis.
  • Network monitoring using HP Open View on a TCP/IP based network.
  • Applied strong TCP/IP skills, Networking, and Ethernet Environment experience.
  • RIM Blackberry Desktop, Remedy, Adobe Acrobat/Reader, PICCT Ticketing/Tracking Tool, TCP/IP, POP, IMAP, DNS
  • Full deployment from central polling engine to additional pollers and configuration of necessary TCP/IP port troubleshooting as well as server maintenance.
  • Provided Systems Administration of Microsoft Windows 2003 Servers/Client; DNS; TCP/IP; Symantec Gateway; ISA Server 2003.
  • Utilized TCP/IP Ethernet, Windows and MacOS hardware, and software troubleshooting skills to increase uptimes.
  • Resolved issues Microsoft client and MSmail, TCP/IP protocols, and DNS for workstations.
  • Supported Websphere clients via TCP/IP products for nationwide customer base.
  • Worked with TCP/IP, SPX/IPX, and Net Beui protocols.
  • Supported 1500+ Users Technical Desktop Support Technical/Hardware/Software Troubleshooting Printer/Networking Support experience Wired/Wireless Networking, TCP/IP, DHCP, DNS, etc.

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29. Suite
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average Demand
Here's how Suite is used in Technical Support Specialist jobs:
  • Manage and perform the steps/actions required in the Remedy ticketing system Develop and modify Host Based Security Suite database.
  • Provide technical support on various applications, including MS Office Suite, internet, email and proprietary applications.
  • Worked with end users regarding basic computer operations; including using and troubleshooting MS Office suite.
  • Planned and managed the upgrade of 150 workstations to Windows 2000 and MS Office Suite.
  • Assisted end users with Microsoft Office suite, Remote Access and VPN issues.
  • Assist clients with email support: G-Suite client mobile/Thunderbird and MS Outlook Integration.
  • Used and supported MS Office, IE, Lotus SmartSuite and non-MS Products.
  • Experience with Microsoft Office Suite, Word, Excel, PowerPoint, Outlook
  • Educate users on Microsoft Office Suite of Word, Excel, Outlook.
  • Supported network connectivity, printers, Office suite and profile/password issues.
  • Support users of the Microsoft Office suite of applications.
  • Provide MS Product Suite support.
  • Updated workstations and server virus definitions using Symantec Protection Suite.
  • Install, configure, and upgrade to Microsoft 2010 update and support customized applications, including Adobe Creative and Dreamweaver Suite.
  • Resolved technical issues surrounding Win2K, XP, MS Office Suite 2003, connectivity, etc.
  • Provide technical support in Livelink, SWS, MaRS, COE, Oracle, Microsoft Suite.
  • Provided IT support for manufacturing suite of applications for the Corn Milling business unit.
  • Provided phone and email technical support to end-customers of the Corel WordPerfect office Suite.
  • Perform Troubleshooting on Microsoft Office Suite Assist in training new Technicians on proprietary software.
  • Loaded Microsoft Office Suite, backup software, Antivirus and Adobe Reader.

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467 Suite Jobs

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30. Lotus Notes
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low Demand
Here's how Lotus Notes is used in Technical Support Specialist jobs:
  • Participated in Lotus Notes to Microsoft Office Migration
  • Installed, configured and maintained all Dell desktop, laptop, printers and email accounts such as Lotus Notes.
  • Worked with Lotus Notes administrators, account administrators, Unix administrators, and others to collectively resolve problems.
  • Researched and developed knowledge-base articles for Lotus Notes issues, resulting in an increase in first-call-resolutions.
  • Processed password resets for SAP, Windows, Domino, Lotus Notes, and other applications.
  • Used Lotus Notes 6.0 for email, database, applications, and office related work.
  • Installed images on laptop, desktop and laptop computers, Lotus Notes, and configurations.
  • Experience with Lotus Notes and Outlook with an understanding of the Outlook/Exchange server relationship.
  • Document the entire problem-solving process, error logging and resolution into Lotus Notes database.
  • Installed and supported email applications: Lotus Notes 4.6, 5.05, 5.08.
  • Identify and resolve Lotus Notes, networking, and Microsoft Office issues remotely.
  • Provided support for Lotus Notes mail databases and problems with user databases.
  • Assist users in troubleshooting software, network and Lotus Notes issues.
  • Delegate work to coworkers using lotus notes email system.
  • Supported local users with basic Lotus Notes issues.
  • Installed and configured Lotus Notes, AS400 applications.
  • Create and administer Lotus Notes accounts.
  • Provided support for internal corporate users in iNotes, Lotus Notes Excel 2010 and PowerPoint 2010.
  • Maintained customer databases via Lotus Notes Provided training for new employees
  • Use Active Directory to give permissions to Employees ID's Configuring Lotus notes ID's Modifying Employees PC registry.

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111 Lotus Notes Jobs

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31. Password Resets
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low Demand
Here's how Password Resets is used in Technical Support Specialist jobs:
  • Administered and troubleshoot Active Directory; account creation/deletion, password resets and user/group NTFS permissions
  • Provided end user password resets using Oracle Identity Management Self-Service console and Active Directory.
  • Assist users with everyday issues such as password resets, network session resets, application troubleshooting and installs.
  • Work within Active Directory for password resets, as well as to add and remove group memberships.
  • Assisted customers with creating new account id as well as password resets and security question updates.
  • Perform password resets, open trouble tickets via Clarify, dispatch tickets to Field Engineers.
  • Created user accounts and performed password resets in Active Directory and other core CMS systems.
  • Performed Password Resets for the medical staff as well as the patients.
  • Assisted with password resets, program support, and technical issues.
  • Provide assistance with password resets, assist with user configurations.
  • Edit security groups and password resets within Active Directory.
  • Performed password resets when needed.
  • Account modification Process account unlocks and password resets when necessary.
  • Assist users in their efforts to use systems including handling password resets, smart card deactivations and private encryption key revocations.
  • Set up computers, install OS, antivirus software and MS Office, password resets, virus removal and software deployment.
  • Contract: Elizabeth Arden Assist internal EA employees with password resets and account unlocks within an Active Directory and AS400 environment.
  • Used Windows Active Directory to perform Windows and Outlook password resets, unlocks, Client as well as webmail.
  • Administered various applications for new hire employees, password resets, Network access removal.
  • Created and monitored tickets with their ticket system Password resets for DFAS and TSA
  • Assist internal users with password resets and escala ng user requests as required.

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222 Password Resets Jobs

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32. Software Development
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low Demand
Here's how Software Development is used in Technical Support Specialist jobs:
  • Developed recommendations for enhancements to a company's software development methodology to incorporate project management principles.
  • Contributed to corporate wide initiatives and collaborated with multiple IT software development teams.
  • Served as a Technical Support Specialist for a computer software development company.
  • Create detail requirements document in support of software development initiatives.
  • Recommended intern for software development position.
  • Maintain records of customer contact to track customer history and report recurring problems to the software development group.
  • Created tickets for all cases and provided feedback to networking team and custom software development team.
  • Provide network support, software development and related services in a help desk setting.
  • Serve as the primary interface between user's and the software development team.
  • Collaborate with the software development team, create bug reports for resolution.
  • Served as a liaison between system users and Software development team.
  • Update ITS Wiki page with troubleshooting tips and recent software developments.
  • Engage in software development testing and discussions to create/improve the systems.
  • Provided testing results and feedback to software development and QA teams.
  • Collaborated with Software Development team to assist with software support issues.
  • Provided weekly bug testing support to the software development team.
  • Process, status, and resolved software development tickets.
  • Worked on Agile Software Development Methodology for the project.
  • Assisted in all phases of software development.
  • Interacted with software development and QA Lab on production issues and pre-production testing of hardware and software related products.

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179 Software Development Jobs

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33. Problem Resolution
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low Demand
Here's how Problem Resolution is used in Technical Support Specialist jobs:
  • Provide technical and network problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions.
  • Enhanced configuration documentation to expedite problem resolutions and maintained accuracy to reflect data center consolidations and moves.
  • Conducted internal and external customer follow up to ensure problem resolution satisfaction.
  • Maintain communications with customers during the problem resolution process.
  • Skilled in researching/investigating issues and in providing incident/problem resolution.
  • Provided thorough support and problem resolution for customers.
  • Document troubleshooting steps and problem resolutions.
  • Liaised with software developers to recreate and test reported bugs, problem resolution and/or workarounds, and program fixes and enhancements.
  • Assist customers with problem resolution for issues related to billing and cellular service via telephone, email, or web.
  • Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
  • Provide software and hardware problem resolution for all U.S. retail store Point of Sale systems.
  • Promoted to a different department due to my problem resolution skills within 3 months.
  • Monitor the team's incident queue and assist with problem resolution.
  • Use trouble ticket system for tracking customer interactions and problem resolution.
  • Open problem tickets to report actions taken in problem resolutions.
  • Determined the root causes of issues and delivered problem resolution.
  • Work with software vendors on problem resolutions and solution delivery.
  • Provided accurate, timely, high-quality, customer-focused assistance and problem resolution services in a professional manner.
  • Provided thorough support and problem resolution to all internal SAP users on inbound telephone tech suppport calls.
  • Document, review, and update problem resolutions using TrackIT Helpdesk ticketing system.

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254 Problem Resolution Jobs

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34. Knowledge Base
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low Demand
Here's how Knowledge Base is used in Technical Support Specialist jobs:
  • Analyzed problems utilizing RightNow Technologies and H/P Peregrine ServiceCenter knowledge base topics and Remedy.
  • Write user documentation and best practices/knowledge base conforming to organizational policies and procedures.
  • Performed initial troubleshooting analysis while utilizing assorted knowledge base tools.
  • Assisted with implementation of Knowledge base resolution articles.
  • Contribute to knowledge base and technical documentation.
  • Accessed software updates, drivers, knowledge bases, and asked questions resources on the aid in problem resolution.
  • Acted as lead within the team by providing guidance on efficiency and customer service and improving overall knowledge base.
  • Correct and update internal knowledge base to reflex the newest support procedures as well as the latest known issues.
  • Created and maintained self service support information such as Knowledge Base articles, FAQs, and Technical Bulletins.
  • Author technical how to and knowledge base articles on more complex procedures for support and training team members.
  • Referenced Knowledge Base to find articles on solutions to the customer's issue(s).
  • Assisted in the implementation of a company-wide knowledge based by serving as a knowledge coach.
  • Contributed to the Knowledge Base, reviewed technical articles and updated inaccurate key-word searches.
  • Cut incident resolution times by 25% by developing a knowledge base.
  • Maintained documentation for both the internal and external knowledge base.
  • Documented all issues in proprietary problem log system/knowledge base.
  • Contributed articles to the online knowledge base troubleshooting tool.
  • Created technical articles for the Knowledge Base system.
  • Determine importance of technical issue's and enter into a comprehensive data knowledge base.
  • Provided mentor-ship to all new trainees Created and managed knowledge base articles Improved Staffing and schedule requirements.

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974 Knowledge Base Jobs

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35. Android
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low Demand
Here's how Android is used in Technical Support Specialist jobs:
  • Assist with basic Blackberry/Android sync/setup/password resets to corporate email.
  • Advanced technical support for customers specializing in android support.
  • Provided excellent customer support and technical assistance for AT&T Wireless customers Troubleshot problematic Android and Apple cellular devices.
  • Configured varies devices like Android handsets, BT and Wi-Fi printers, MSR, Signature capture device, debit/credit terminals.
  • Supported desktops, laptops, smart phones and tablet devices for Windows/MAC OS/Android.
  • Worked on desktop computers, laptops, tablets, android and IOS devices.
  • Configure Android Mobile device with company email and applications.
  • Blackberry, Android, Windows Mobile, Tablets.
  • Perform installation and configuration for handheld mobile devices (Blackberry, iPhone and Android) and conduct training, as needed.
  • Deployed, maintained, and upgraded desktops, laptops, Macs, iPhones, and Androids.
  • Provided daily support for Mobile devices: Blackberry, Android, Windows, and iDevices.
  • Configure various equipment (PCs, Cisco Phones, Blackberry Android & iOS Devices)
  • Activate new devices including iPhones and Android based devices as well as basic devices.
  • Help Faculty and Students connect their Exchange e-mail to their Android or IPhone.
  • Deployed Android and iOS mobile devices with MDM MaaS360, MobileIron and AirWatch.
  • Experience with mobile device support with iOS and Android devices.
  • Provided support for Good application with Ipad and Android devices.
  • Experience with Android, iOS and Windows operating systems.
  • Supported all cell phones including Blackberries and iPhones, and Android phones * Supported all HP printers at all locations.
  • Provided support on the deployment of iPhones and Android smartphones.

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64 Android Jobs

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36. Unix
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low Demand
Here's how Unix is used in Technical Support Specialist jobs:
  • Leveraged extensive experience in multiple operating environment including mainframe connectivity and security, Windows NT/2000 workstation and server and UNIX.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Updated documentation to efficiently process customer issues Unix based Remedy database.
  • Investigated and repaired hardware, software and connectivity issues for a mixed Unix, Windows NT/2000 and mainframe environment.
  • Edit UNIX server environments using VI and Vim, and install packaged server code onto the servers.
  • Maintained and supported all Unix and Windows servers, consoles, switches, and routers.
  • Monitored the AOL and Netscape network using NetCool software in a UNIX environment.
  • Supported the rental industry with a Unix based point of sale program.
  • Installed Oracle on Unix and NT platforms for new web applications.
  • Manage user privileges in the Windows, UNIX and mainframe environments.
  • Install and maintain Unix and Apple systems in departmental Labs.
  • Used SCO Unix environment to troubleshoot IBM servers and terminals.
  • Identified factors that affected performance of UNIX Servers.
  • Experience in Microsoft Spooling/DEC-VAX/UNIX and printing.
  • Field and onsite technical support of SCO Unix Server, Y2K transition, windows 98 workstations environment.
  • Checked medical files for errors/transmission to vendors using UNIX tools (Checkansi) electronic billing.
  • Managed four Netware 5.1 servers, two Unix servers and two Windows 2000 server.
  • Coordinated transition plan with external IT service provider to migrate operations from a UNIX server to a windows server.
  • Provided full-scale technical support with TCPware and Multinet, both of which enabled NFS communication between VMS and UNIX.
  • Provided detailed technical support in a multi Windows NT 4.0/Unix Server environment.

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301 Unix Jobs

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37. Linux
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low Demand
Here's how Linux is used in Technical Support Specialist jobs:
  • Designed and maintained Linux-based enterprise server monitoring system, preventing service failure.
  • Performed remote troubleshooting on client based hardware/software issues on Windows/Linux machines.
  • Maintained and administered Windows/Linux systems.
  • Used command line to install, maintain and upgrade Linux operating configurations for servers, systems and application software.
  • Coordinated system improvement projects on UNIX and LINUX servers, user needs assessment, and capacity planning.
  • Manage all Linux based servers (6 running Debian Server - 1 running Ubuntu Server).
  • Create and maintain software installation images on FOG imaging server on a Linux platform.
  • Added users, created directories, configured permissions on Windows and Linux systems.
  • Troubleshooted hardware & software related issues in a Microsoft and Linux environment.
  • Red Hat Linux OS desktop support on various short term assignments.
  • Installed and configured Ubuntu 11.10 Linux and Asterisk.
  • Build and install Windows and Linux web servers.
  • Web server management (Linux and Windows).
  • Configured and troubleshot Linux SUSE Enterprise Servers.
  • Provide Technical Support on SUN and StorageTek SAN supported software for Linux, Microsoft Windows Server, and Sun Solaris Systems.
  • Backed up, perform routine maintenance, install WordPress development sites using cPanel, Linux CLI, SSH.
  • Use the UNIX and Linux kernel-Red Hat and Fedora Servers as well)
  • Utilized RedHat Linux to diagnose and troubleshoot issues.
  • Trained in VMware, Perl programming, Linux administration and data security.
  • Created a Hyperic Linux script based application to decrease alert creation time from potentially hours to minutes.

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489 Linux Jobs

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38. Novell
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low Demand
Here's how Novell is used in Technical Support Specialist jobs:
  • Supported server infrastructure and end-user desktops for Novell/Microsoft Windows network.
  • Modify access rights and grant new permissions for user accounts using both Active Directory and Novell Console One.
  • Managed network and servers that include Windows NT, UNIX, AS400 systems and Novell operating systems.
  • Assisted Network Manager in maintaining 5 Windows 2000 Advanced servers and 1 Novell 6.5 Server.
  • Installed, troubleshot and maintain hardware and software on Novell Servers and Windows Desktop machines.
  • Maintained operation of Dell workstations and servers in Windows NT/98 with Novell Network Environment.
  • Help desk support for PC and Network clients in Windows NT/XP with Novell network.
  • Provided end user support on Novell 4.1 and Windows NT 3.51 network.
  • Administered tape back-up using Colorado system for the Novell Network.
  • Assisted with migration from Novell to MS Active Directory.
  • Supported users with Lotus, Novell, GroupWise.
  • Worked in an NT/Novell and Outlook environment.
  • Maintained Novell 3.51 and NT 4.0 Networks.
  • Used Novell Zenworks for automated software deployment and remote management.
  • Maintain network servers while keeping up to date within Novell Netware 5.1, and Windows Server 2003 r2.
  • Assist in administration of telephone system, main SCO Unix system and Novell Netware 3.12 network.
  • Assisted in enterprise wide e-mail conversion from Novell GroupW ise to Microsoft Exchange.
  • Generate Maintain and Secure Novell, Mail and Dial-up Id's.
  • Provide IT and Information Security support in a Novell/Win2K3/Win2K8/XP multi-WAN wired and secure/unsecure 802.11 a/g environments.
  • Worked with multi-function printercopierscannerfax machines Assisted in migrating from Novell 5.0 to Active Directory Assisted in replacing network switches and network drops

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10 Novell Jobs

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39. Vmware
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low Demand
Here's how Vmware is used in Technical Support Specialist jobs:
  • Monitored and troubleshot the Domain Controller, Exchange Server, SharePoint, and a drive on VMware.
  • Implemented Microsoft Virtual Server and VMware to reduce cost and improve efficiency of over 70%.
  • Led and mentored support teams to execute VMware infrastructure environments and complex OEM product upgrades.
  • Recommended VMWARE/ VSphere for improving resilience based on evaluation on my home server and network.
  • Assisted on project to implement and set up thin clients for use with VMWare.
  • Managed set-up and effective use of VMware on all company Windows Servers.
  • Managed servers on VMWare ESX 2.5 virtual environment.
  • Manage VMWare build migration request.
  • Assisted with replication and failovers using VMware Site Recovery Manager.
  • Worked with VB scripting, Citrix, VMware, Microsoft Office, and several ADP proprietary applications for scheduling and processing.
  • Configured and installed VMware ESXi and set account for user, analyst system configurations.
  • maintained and troubleshoot servers from Microsoft Server 2008-2012 under Hyper-V and VMware environments.
  • Administered VMware (ESX) datacenter server instances for Milwaukee data center.
  • Created virtualized data centers, servers, and desktops using VMWare.
  • Supported Windows XP/7, VMWare, SQL, Exchange, Office 2010, and Kronos time sheet software
  • Upgrade VMware vsphere to the latest version 5.1.
  • Create and maintain Hyper-V servers, VMware server MS office 365 Administration.
  • Worked with Powershell, VMware, Logic Monitor, Azure/Carbonite/Rackspace backups.
  • Set up a new user in active directory Troubleshoot office 2007 Setup printers Troubleshoot computers Troubleshoot programs Excel VMware SAP SharePoint

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259 Vmware Jobs

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40. Sharepoint
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low Demand
Here's how Sharepoint is used in Technical Support Specialist jobs:
  • Assisted with daily documentation and tracking of each customer concern using a SharePoint remedy ticketing system.
  • Supported departmental project based public/private collaboration resources including Exchange folders and SharePoint portal areas.
  • Utilize SharePoint as a ticketing service desk ticketing system to record incidents/requests.
  • Accessed controlled procedures and forms through SharePoint document management system.
  • Keep and share information regarding problem resolution using SharePoint.
  • Participated in SharePoint website redesigns.
  • Maintain content of NAM CTS SharePoint which acts as Support's one way communication means to all NAM CTS team members.
  • Formed and led the Help Desk SharePoint committee, consisting of members from all cities on the Help Desk.
  • Resolved these cases involving Exchange Online, SharePoint Online, LiveMeeting Online, and Office Communicator Online technologies.
  • Created libraries, folders, uploaded, and modified documents in SharePoint(TM).
  • Maintained content of SharePoint for one-way communication means to all CTS team members worldwide.
  • Contributed in the creation of a SharePoint knowledge base and customer self-help site.
  • Established and documented the guidelines and standards for client's SharePoint Development.
  • Utilize SharePoint CSIR (Customer Service Information Repository) to assist members.
  • Assisted in SharePoint administration and content management of UNF Intranet site.
  • Work with SharePoint developers to resolve issues with SharePoint application.
  • Provide technical updates to department Sharepoint knowledge database.
  • Supported firm personnel during SharePoint, Office 2007 and Interwoven Desksite migration.
  • Provide training to employees in Microsoft Excel, Visio, Sharepoint and Adobe Acrobat on multiple occasions.
  • Support Juniper, Oracle Applications, Cisco VPN, Symantec Endpoint Protection, Whats Up, Sharepoint, and Citrix.

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89 Sharepoint Jobs

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41. POS
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low Demand
Here's how POS is used in Technical Support Specialist jobs:
  • Drafted proposals and other business development support activities and provided status input to higher level management.
  • Delivered quality customer service and maintained a positive professional attitude as to minimize customer s frustration.
  • Distributed and mass mailed statements and applications requested by General Counsel for litigation purposes.
  • Delivered positive experiences in handling customer complaints.
  • Contract Positions with various Pharmaceutical Companies in NJ
  • Composed, developed, and updated vital technical documentation to be used by clients, customers, and System Administrators.
  • Trade Show/Training attendance to evaluate possible needs as well as furthering my own knowledge of current trends in technology.
  • Configured PC's for store usage with Liberty POS, FTP, Epson receipt printer software.
  • Used SAP-CRM to identify customer and create case for tracking and reporting purposes.
  • Assigned and managed tokens for dual factor authentication purposes for off-site users.
  • Educated students on how to use computers for different purposes i.e.
  • Take payments and post credits to customer accounts when necessary.
  • Work with IRA's and Certificate of Deposits.
  • Trained all new clients on POS software.
  • Possess excellent verbal and writing skills.
  • Maintain a positive can do attitude
  • Tested fixes to ensure problem has been adequately resolved Performed post-resolution follow-ups to help requests.
  • Represented Cleverex positively by developing rapport with clients to build an ongoing business relationship.
  • Supported stores WASP Inventory with POS equipment along with WAN router deployment.
  • Pick, pack, ship and receive POS Linux equipment using FedEx logistics services.

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707 POS Jobs

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42. Software Problems
demand arrow
low Demand
Here's how Software Problems is used in Technical Support Specialist jobs:
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Provided analysis, diagnosis and resolution of reported software problems.
  • Provide support to end-user hardware and software problems while documenting and monitoring the problem to ensure a timely resolution.
  • Supported, monitored, tested, and troubleshot all hardware and software problems pertaining to the LAN/WAN.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Used company Database to resolve software problems and documented problems and fixes on system.
  • Provided solutions to customer requests for assistance in resolving hardware and software problems.
  • Provided functional and technical support, troubleshooting and diagnosed hardware and software problems.
  • Assisted end users to identify solutions of computer hardware & software problems.
  • Assisted end users with identifying and solving computer hardware & software problems.
  • Identify and troubleshoot PC and MAC hardware and software problems.
  • Identified, researched, and resolved hardware and software problems.
  • Diagnose and troubleshoot end user Macintosh hardware and software problems.
  • Referred major hardware or software problems to vendors or technicians.
  • Responded to site base hardware/software problems as they occurred.
  • Diagnosed hardware, network, and software problems.
  • Diagnosed Software problems analyzing the log files.
  • Assess and resolve student PC hardware and software problems - Provide customer assistance to those with IT department related inquiries
  • Configured, maintained, trouble shoot and repaired computers Upgraded user applications Resolved software problems
  • Contract Provided Helpdesk support, fixed Windows hardware and software problems Configured, upgraded, and installed Windows workstations

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467 Software Problems Jobs

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43. DNS
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low Demand
Here's how DNS is used in Technical Support Specialist jobs:
  • Supported problems with Internet Explorer Creation and reconfiguration of TCP/IP, DNS, SMTP, POP3, and user account settings.
  • Configured network adapters, clients and other services including TCP/IP, IPX, WINS, DNS, and other compatible protocols.
  • Administrated domain related services including Domain registration, transfer and renewal, setup for publishing, DNS management & troubleshooting.
  • Provided second level support for Windows NT 4.0 to Windows 2000 Server/XP migration * Troubleshooting network connectivity and DNS issues
  • Support all other distributed technologies such as DNS, WINS, Group Policies, and File Replication Service etc.
  • Restructured Windows Servers to provide print, file, Active Directory, DNS, web and update services.
  • Set up VPN for remote users via RemoteDesktop; troubleshot configuration / credentials for DNS connectivity.
  • Tasked with assisting customers in resolving email issues, DNS issues, and internet outages.
  • Deployed Office 365 Plan P1 - complete with DNS record changes and provisioned email accounts.
  • Managed local and Internet DNS: new and updated domains as well as certificate updates.
  • Provided support on TCP/IP stack, DNS, system memory, internet connection.
  • Performed all types of troubleshooting; hardware, software, network, DNS.
  • Configure Microsoft Active Directory, DNS, WINS, TCP/IP and printing.
  • Resolved Ethernet related problems and worked in TCP/IP, DNS issues.
  • Supported DNS and Exchange for clients in absence of local administrator.
  • Implemented and supported Checkpoint VPN Client, DNS and TCP/IP solutions.
  • Deployed a Windows DNS environment to including several configurations of zones and manually created application directory partitions.
  • Provided technical assistance with various requests relating to DNS, Internet Access, router configurations, and web site hosting.
  • Saved DNS over $1,000/yr by presenting ScreenConnect is a better option than the Teamviewer rates.
  • Resolved network related issues, including Novell Client, TCP/IP, IPX/SPX, DNS settings.

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1,369 DNS Jobs

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44. Software Installation
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low Demand
Here's how Software Installation is used in Technical Support Specialist jobs:
  • Performed hardware and software installations, system configurations, networked printers/scanners and peripheral installations; LAN network maintenance and troubleshooting connectivity.
  • Provide hardware and software installation and setup, perform system maintenance and ensured network connectivity.
  • Create technical product documentation for hardware/software installations, troubleshooting techniques and problem resolution.
  • Performed hardware and software installations on company equipment.
  • Developed Help Desk software installation documentation.
  • Performed hardware and software installations.
  • Performed hardware and software installations/deployments.
  • Responded to requests for application and desktop operating system software installation/upgrades within 2 business days 100% of the time.
  • Conducted on-site software installations at client locations to resolve non- standard systems issues for high-profile clients.
  • Perform on-site and remote software installations, configurations, and troubleshooting for Windows computers.
  • Provided help desk support, break/fix desktops/laptops, and software installations.
  • Performed CCH tax software installation, configuration, and product support.
  • Lead project software installation teams as needed.
  • Facilitated end-user IT support for software installation, configuration, and troubleshooting.
  • Identify unlicensed software installations.Work with Microsoft Exchange and Active Directory.
  • Key Achievements: * Spearheaded customized software installations to tailor software to unique needs of staff members.
  • Experience in Exchange 2003, XP Professional/Windows 7 Professional, Office 2010 Applications and hardware/software installations.
  • Assisted Project Coordinators with the rollout of new equipment and software installation across the organization.
  • Enhance help-desk productivity by presenting accurate inventory information using the Cherwell ticketing management system * Identify unlicensed software installations.
  • Imaged workstations Tagged assets & managed inventory Kept track of software licenses Software installation Phone based technical support

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321 Software Installation Jobs

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45. New Software
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low Demand
Here's how New Software is used in Technical Support Specialist jobs:
  • Create new user profiles in system database, activate new software subscriptions, enable/disable accounts, and reset user passwords.
  • Supported desktops, laptops, printers, mobile/tablet devices and office productivity applications with new software upgrades and hardware testing.
  • Receive inbound assistance calls from customers about new software system being installed for several hotel chains.
  • Developed procedures to provide technical support and end-user training for new software and hardware.
  • Represented AP during migration of GL to new software package and trained accounting groups.
  • Assist as a back-up member for Installations of new software pushes to clients.
  • Install new software (both on the network and at local workstations).
  • Install new software, upgrades and patches to resolve software related issues.
  • Documented new software application issues resolution fort he technical support group.
  • Assisted in training the staff in all new software enhancements.
  • Gained knowledge of new software through training and on-line documentation.
  • Instructed users on new software database system.
  • Trained end-users on existing and new software.
  • Implemented new software and upgraded existing software.
  • Assisted customers in deploying new software solutions.
  • Installed new Software Applications and Hardware.
  • Coordinate installation of new software system.
  • Coordinate the purchase of new software with the TIS department to help minimize costs and ensure district-wide standards.
  • Assisted in new software and hardware rollouts within environments containing as many as 5000 end users.
  • Create training manuals for new hires Deliver group and individual instruction of new software tools.

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330 New Software Jobs

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46. Dhcp
demand arrow
low Demand
Here's how Dhcp is used in Technical Support Specialist jobs:
  • Created strong relationship with customers by resolving TCP/IP, DNS, DHCP related problems through remote desktop and on site.
  • Utilized DHCP server as a tool to assign IP or to address IP address conflicts detected on the network.
  • Installed and configured hardware and added new machines to network via static DHCP leases through Active Directory.
  • Provided support troubleshoot working within a networking protocols TCP/IP network environment, including DHCP, DNS.
  • Renamed each client and configured DHCP services to obtain IP addresses from DHCP server.
  • Created domain redundancy by deploying multiple Active Directory, DHCP, and DNS servers.
  • Provided support for network server errors, resolved user access problems with DNS/DHCP errors.
  • Install windows features and Configuring DHCP, FTP role on Windows Server 2012 R2.
  • Managed Windows network with Active Directory, Exchange, DNS and DHCP.
  • Maintain Windows 2000 and 2003 domain controllers, Active Directory, DHCP.
  • Configured LAN/WAN infrastructure with DHCP and DNS settings and established network connectivity.
  • Managed active directory, DHCP and DNS configuration, server backups.
  • Maintained and updated DHCP server for printer net.
  • Configure and troubleshoot DNS/DHCP and TCP/IP DNS and DHCP, TCP, IP.
  • Configured TCP/IP, DNS, WINS, DHCP for network access.
  • Configured and trouble shoot NAT, DHCP, SSL-VPN.
  • Configured of DHCP, DNS, WINS.
  • Install and configure a wireless network, including providing security, Active Directory, DHCP, DNS windows update services.
  • Assign and log IP addresses to network clients using Infoblox DNS/DHCP network appliance.
  • Program 672 Alaris pumps for wireless DHCP or wire static IP addressing .

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117 Dhcp Jobs

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47. Sccm
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low Demand
Here's how Sccm is used in Technical Support Specialist jobs:
  • Install and provide basic support for approved Windows and Mac based software with use of SCCM and Apple Self Service.
  • Provided recommendations for SCCM team for image builds in order to accommodate more efficient deployment of WYSE devices.
  • Monitored deployment status through SCCM, and managed a team of seven deployment technicians to triage deployment issues.
  • Managed Domain Workstations using Software Center Configuration Manager (SCCM), Push Software Packaging and Imaging.
  • Install desktop software remotely using Group Policy, SCCM, and manual install protocols.
  • Use of SCCM to push software and software updates to client computers and users.
  • Manage Windows desktop environment using Microsoft Deployment, AD group policy, and SCCM.
  • Install desktops, load operating systems using SCCM Server via USB thumb drive.
  • Upgraded requested programs using SCCM 2012, Remote Desktop and other support tools.
  • Provided 2nd/3rd level support for the SCCM infrastructure and standard desktop software.
  • Used SCCM to deploy multiple domain images to desktops and laptops.
  • Provide remote technical support using SCCM and Microsoft Remote Desktop.
  • Worked with SCCM to image new desktops and laptops.
  • Installed, configured and implemented SCCM to manage clients.
  • Use of SCCM/SCEP for virus protection and remediation.
  • Loaded and configured additional software using SCCM.
  • Push software to computers via SCCM.
  • Image deployment using tools such as Ghost, SCCM, and WinPE.
  • Configured and deployed Apple Mac Book, Lenovo laptops and desktops using SCCM.
  • Provision SCCM Server, Syslog Server, TMW system Fix Laptops Provision Exchange Server Provision Printer Server Provision Zebra printer Provision Networks

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185 Sccm Jobs

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48. Peripheral Equipment
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low Demand
Here's how Peripheral Equipment is used in Technical Support Specialist jobs:
  • Deployed, installed, configured laptop and desktop computers and other peripheral equipment and software within established organizational standards and guidelines.
  • Performed maintenance and support of personal computers, software and peripheral equipment, identifying problems and providing appropriate solutions.
  • Operated, monitored, and controlled related peripheral equipment with no supervision.
  • Research, analyze and diagnose problems with client systems including hardware and software, servers, peripheral equipment, and networks.
  • Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
  • Provided daily technical support via email and phone regarding DCMS, XPDS, MARC, MOVERS, and peripheral equipment.
  • Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.
  • Recommend patches, schedule backups, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
  • Deploy, configure, and decommission Windows and Apple computers, communications devices, and peripheral equipment.
  • Install and perform repairs to hardware, software, or peripheral equipment following design or installation specifications.
  • Distributed network cabling, connected peripheral equipment to hardware, and set up equipment at work site.
  • Installed and configures peripheral equipment such as monitors, keyboards, printers and disk drives.
  • Perform technical assistance and troubleshooting and routine PC, peripheral equipment, and software installation.
  • Evaluated and recommend purchases of computers, network hardware, peripheral equipment and software.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Inventory (code) computer, communications, and peripheral equipment.
  • Provide hardware maintenance and repairs on all workstations and peripheral equipment.
  • Support 200 users in the resolution of issues involving peripheral equipment.
  • Installed personal computers, software, and peripheral equipment.
  • Documented troubleshooting and problem resolution steps taken Installed and performed minor repairs to hardware, software, or peripheral equipment.

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548 Peripheral Equipment Jobs

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49. SLA
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low Demand
Here's how SLA is used in Technical Support Specialist jobs:
  • Translate complex, technical concepts into easy to understand language to assist non-technically oriented customers.
  • Translate and integrate customer needs and requirements into website projects and applications.
  • Support application infrastructures to meet SLA availability requirements.
  • Conducted monthly reports on agents, attended weekly meetings with sponsors and provided Spanish translation when necessary.
  • Facilitated conference calls to resolve Network issues, and Secure FTP failures within the SLA.
  • Utilize incident, change, & problem management (SLA) via ServiceNow ticketing system.
  • Ensured that tickets were coded and resolved appropriately against the company's set SLA.
  • Gained enough experience to oversee several Platforms and maintain Customer expected SLA compliance.
  • Call tracking and ticket resolution based on SLA and department metrics.
  • Respond to assigned service calls and Projects and meet SLA's.
  • Maintained SLA agreements according to budgetary needs for each internal department.
  • Utilized ITIL to improve customer SLA's.
  • Resolved Electronic Software Distribution requests within established SLA timeframes.
  • Notified Clients of Missing, Late, or Bad corrupted files, for resending, in accordance with SLA's.
  • Triaged cases and managed queue status while strictly adhering to SLA's through severity and priority matrix.
  • Responded to, diagnosed, configured and deployed hardware in accordance with agreed upon SLAs.
  • Deliver IT support services via Dell and Honeywell's (SLA) agreement.
  • Respond to all customer issues within time limit of SLA.
  • Handled translated calls with accuracy in a timely manner.
  • Plummeted overhead, attained near 100% uptimes, and slashed security/regulatory risk levels by switching to Norton antivirus.

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100 SLA Jobs

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50. Powerpoint
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low Demand
Here's how Powerpoint is used in Technical Support Specialist jobs:
  • Peer reviewed a variety of spreadsheets and PowerPoint presentations documents for Management and Program Analysts.
  • Produced PowerPoint presentations for internal team meeting discussions to enhance product knowledge.
  • Presented quarterly progress and status to Management through PowerPoint presentations.
  • Worked and supported users with Microsoft Office (Excel, Word, Access, PowerPoint, and Outlook).
  • Assisted in the creation of PowerPoint presentations for use in training in-house and for the trainers in the field.
  • Support and maintained Title Insurance software which consists of Microsoft Word, Access, PowerPoint, and Excel.
  • Analyzed and resolved application issues with Office XP (Word, PowerPoint, Excel, and Access).
  • Report is distributed as a PowerPoint(TM) presentation to Operations and Branch Management.
  • Configure Microsoft applications including creating templates in MS Word, Excel and PowerPoint.
  • Utilize Microsoft product family (Excel, Word, and PowerPoint).
  • Update and create multiple weekly PowerPoint presentations for Client calls and meetings.
  • Helped users learn PowerPoint and created removable media for seminars.
  • Transferred data from Reuters Plus application to Excel and PowerPoint.
  • Prepare Annual Shareholders report using MS PowerPoint and Excel.
  • Lead support for MS Office 2003 suite (Word, Excel, Access, PowerPoint).
  • Utilized Excel, Access, Word, PowerPoint, MS Outlook.
  • Install and train clients on use of Microsoft Office Products (Word 2007/2014, Powerpoint, Publisher).
  • Performed other duties such as creating PowerPoint presentations and other computer-based, graphic design projects as directed.
  • Trained agents via Spark, Jabber, Powerpoint and personal coaching.
  • Help desk support of Microsoft products including NT 4.0, [ ] Office 4.3-00, Visio and PowerPoint 97.

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99 Powerpoint Jobs

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Technical Support Specialist Jobs

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Aw snap, no jobs found.

20 Most Common Skills For A Technical Support Specialist

Technical Support

20.6%

Computer Hardware

15.6%

Network Printers

7.5%

Desktop

6.1%

Phone Calls

5.5%

Customer Service

5.5%

Troubleshoot

5.2%

Active Directory

4.8%

Windows XP

4.8%

Email

4.3%

Laptops

3.2%

Setup

3.0%

Internet

2.6%

VPN

2.1%

Remote Access

1.7%

Help Desk

1.7%

OS

1.5%

User Interface

1.4%

User Accounts

1.4%

Lan

1.4%
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Typical Skill-Sets Required For A Technical Support Specialist

Rank Skill
1 Technical Support 16.8%
2 Computer Hardware 12.7%
3 Network Printers 6.1%
4 Desktop 5.0%
5 Phone Calls 4.5%
6 Customer Service 4.5%
7 Troubleshoot 4.2%
8 Active Directory 3.9%
9 Windows XP 3.9%
10 Email 3.5%
11 Laptops 2.6%
12 Setup 2.5%
13 Internet 2.1%
14 VPN 1.7%
15 Remote Access 1.4%
16 Help Desk 1.4%
17 OS 1.2%
18 User Interface 1.2%
19 User Accounts 1.1%
20 Lan 1.1%
21 Mac 1.1%
22 Citrix 1.1%
23 PC 1.0%
24 Software Issues 1.0%
25 Trouble Shooting 1.0%
26 SQL 0.9%
27 Voip 0.8%
28 Tcp/Ip 0.8%
29 Suite 0.8%
30 Lotus Notes 0.7%
31 Password Resets 0.6%
32 Software Development 0.6%
33 Problem Resolution 0.6%
34 Knowledge Base 0.6%
35 Android 0.5%
36 Unix 0.5%
37 Linux 0.5%
38 Novell 0.5%
39 Vmware 0.5%
40 Sharepoint 0.5%
41 POS 0.5%
42 Software Problems 0.5%
43 DNS 0.5%
44 Software Installation 0.4%
45 New Software 0.4%
46 Dhcp 0.4%
47 Sccm 0.4%
48 Peripheral Equipment 0.3%
49 SLA 0.3%
50 Powerpoint 0.3%
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31,345 Technical Support Specialist Jobs

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