Top Technical Support Specialist Skills

Below we've compiled a list of the most important skills for a Technical Support Specialist. We ranked the top skills based on the percentage of Technical Support Specialist resumes they appeared on. For example, 10.3% of Technical Support Specialist resumes contained Computer Hardware as a skill. Let's find out what skills a Technical Support Specialist actually needs in order to be successful in the workplace.

The six most common skills found on Technical Support Specialist resumes in 2020. Read below to see the full list.

1. Computer Hardware

high Demand
Here's how Computer Hardware is used in Technical Support Specialist jobs:
  • Communicated with end-users to resolve non routine computer hardware and/or software issues that involved eliminating configuration errors using debugging techniques.
  • Provide quick effective response to technical requests from end users for computer hardware, peripherals and/or application software support requirements.
  • Provide network support, computer hardware/software/telecommunication support, help desk support, data backup and recovery for small business.
  • Provided basic computer hardware break fix and software support for a corporate office environment supporting approximately 3000 end users.
  • Handled exceptional walk-in and over-the-phone technical support regarding computer hardware and video lecture software for students and professors.
  • Expedited the shipment of computer hardware to various company offices and recognized for constantly exceeding delivery expectations.
  • Performed a wide variety of diagnostic inspections and repair on stand-alone and networked microcomputer hardware and software.
  • Performed general computer hardware/software installation, upgrading, troubleshooting and repairs at other Shell facilities as assigned.
  • Improved hardware resources and software functionality by leading Dell computer hardware upgrades and associated software upgrades.
  • Provide over-the-phone technical support to small-to-medium-sized business clients covering computer hardware, software, and networking.
  • Troubleshooted computer hardware, software and network usage problems for internal users and external sales representatives.
  • Installed and interfaced computer hardware including multimedia, memory and video components and systems.
  • Identify and correct configuration and software installation problems associated with microcomputer hardware and software.
  • Created documentation including Standard Operating Procedures, user manuals, and tracking computer hardware.
  • Have sound knowledge for installing and configuring computer hardware operating systems and applications.
  • Researched and specified orders within approved limits of computer hardware and software replacements.
  • Cleaned, modified, and repaired computer hardware and evaluated hardware/software performance.
  • Install, configure, and maintain computer hardware/software on unclassified/classified/Secret US/NATO networks.
  • Monitored network links, troubleshot and repaired/replaced computer hardware and computer peripherals.
  • Documented system configurations and inventory of computer hardware and software applications.

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2. Technical Support

high Demand
Here's how Technical Support is used in Technical Support Specialist jobs:
  • Solved technical support questions by phone to residential and business DSL customers * Provided installation and configuration instructions for broadband service.
  • Provide telephone/email and remote diagnostic technical support of hardware systems, sub-systems and/or applications for customers.
  • Provided first-level technical support for customers who used credit card terminals or Point-of-Sale systems.
  • Provided technical support of OS and application operations related to company offered services.
  • Provided in-house technical support for customers as well as performed wireless device programming.
  • Resolved hardware/software issues and provided technical support for the electronic medical record system.
  • Provided technical support for complex hardware and software equipment used in defibrillators.
  • Drafted Standard Operating Procedure documents providing technical support to teleworking employees.
  • Provided technical support to customers of cash management online banking products.
  • Provided call center technical support for D-Link computer networking equipment.
  • Develop and direct projects to improve technical support capability.
  • Provided troubleshooting and assisted with questions concerning Technical Support.
  • Provided host connectivity technical support to worldwide customer base.
  • Provide technical support and resolutions for customers.
  • Provided technical support for departmental team members.
  • Provided technical support for customers via telephone.
  • Provided technical support for entire organization.
  • Received incoming calls about technical support.
  • Provided technical support to incoming callers.
  • Provided technical support for travel/booking software.

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3. Network Printers

high Demand
Here's how Network Printers is used in Technical Support Specialist jobs:
  • Installed laptops and desktops according to customer specifications o Installed network printers o Provided consulting services on all Technical Support issues
  • Assist with troubleshooting office coworker's computers, preparing/configuring network printers for installations and demonstrations.
  • Installed and configured Windows XP workstations installed and configured network printers.
  • Reconfigured network printers and workstations with TCP/IP information during upgrade.
  • Configured network printers and handled installation of other peripherals.
  • Configured and installed Network Printers in Active Directory.
  • General Troubleshooting PC Hardware/Desktops/Laptops/Printers/ and installing network printers.
  • Performed preventive maintenance on network printers.
  • Maintained and upgraded network printers/copiers.
  • Utilized Dame Ware, Remote Desktop and Cisco VPN for remote support Installed, configured and troubleshooting local and network printers.
  • Installed new computers, network printers, installed other peripherals such as monitors, scanners, cameras and local user printers.
  • Support software, hardware and network connectivity problems, virus removal, data recovery, network printers, and mobile devices.
  • Performed daily troubleshoot, repaired, configure desktops, laptops, network printers, plotters and local printers for end users/clients.
  • Managed Network Printers consisting of reviewing our leasing contract with current vendor, making recommendations, and scheduling service calls.
  • Installed and configured Windows 2000 servers, web server, workstations, Bay router, switches, and network Printers.
  • Support peripheral devices such as network printers, scanners, banking hardware, plotters, wireless access points, etc.
  • Install, configure, manage and troubleshoot software and peripherals also install and or map local and network printers.
  • Access LAN closet access to verify connectivity to the Switch, configure and trouble shoot PC and Network Printers.
  • Provided infrastructure support and maintenance of LAN/WAN equipment and networks, PC hardware, software, and network printers.
  • Created user accounts, Organizational mailboxes, Distribution Lists, Joined workstations to the domain, installed network printers.

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4. Desk Support

high Demand
Here's how Desk Support is used in Technical Support Specialist jobs:
  • Help desk support for customer service, answering questions regarding accounts, application status and credit card application requirement information.
  • Help Desk Support Lead technician for hardware replacement for computers internally and externally.
  • Help Desk Support: Provided overall customer service/technical troubleshooting effectuating effective performance.
  • Analyzed current Help Desk support processes and presented ideas for efficiency improvements.
  • Provided computer help desk support and technical training on hardware/software to end-users.
  • Provided computer help desk support via telephone communications with end-users.
  • Provided telephone help desk support for organization.
  • Worked customer help desk supporting users of the companies' industrial software and hardware systems by troubleshooting problems over the phone.
  • Help Desk support agent for travel agents, Responsible for scheduling flight and hotel itineraries for travelers via wholesaler online tools.
  • General help desk support, supporting bank employees on a day to day basis with general technical support and training involved.
  • Managed a team of 20 Internal Help Desk Support Representatives who assisted on line agents with customer resolutions and escalations.
  • Provided Tier 1 Help Desk support for over 40 networks, servicing 1,500 customers in support of a worldwide mission.
  • Help Desk support of Local and National Sales force using Windows NT 4.0, Microsoft Office, Supporting 3000 people.
  • Instructed, Supervised three help desk support specialist provided on the job training resulting in more proficient confident soldiers.
  • Provided at desk support for networking, PC hardware and printer issues when there were functionality and usability problems.
  • Assisted in the administration of email systems; and provided phone and help-desk support for local and off-site users.
  • Help Desk Support Administrator * First line support for all customers using electronic links to place orders directly.
  • Provided Help Desk support to the various teams working on the project - programmers, users, management.
  • Help desk support, everything from simple software pushes and WIM repairs to network configuration and trouble shooting.
  • Sole local IT person for downtown office, providing both level one and level two service desk support.

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5. Desktop

high Demand
Here's how Desktop is used in Technical Support Specialist jobs:
  • Provide hardware and software support, including installation and configuration of desktop/notebook computers, and problem resolution in a Windows-based environment.
  • Perform desktop support and administrative tasks for Enterprise network and Windows operating systems and associated applications.
  • Diagnosed and resolved critical difficulties/problems encountered by desktop & laptop users, including various peripherals.
  • Performed remote support administration via Microsoft Remote Desktop and Microsoft Management Console snap-ins.
  • Implemented a project to upgrade and standardized desktop and network computing environments.
  • Provided general desktop and laboratory support for Windows and Macintosh Computers.
  • Provided training to end-user support representatives for Gateway desktops and laptops.
  • Implemented remote desktop software to multiple computer systems at different locations.
  • Implemented new desktop applications and assisted with migration of existing applications.
  • Provide technical assistance for defining core image specifications for Desktops/Laptops.
  • Provide support including desktop hardware/software applications, remote access systems.
  • Refurbished over 100 desktops/laptops, documented all computer actions taken.
  • Provide continuous support and problem management of desktops/customer issues.
  • Update desktop software/applications and maintain documentation on installed applications.
  • Monitored Desktop environment and validated alarms from monitoring tools.
  • Receive various support calls related to desktop/server administration.
  • Performed software/hardware installs & upgrades on desktops/laptops.
  • Provided backup support for other Desktop Technicians and worked as effective team member; collaborated with other IT Teams when needed.
  • Provided support for banking applications such as Customer Assist, Sale Express, E-Coupon, Teller Express and Financial Service Desktop.
  • Provide troubleshooting and solution for user desktop issues for software and peripheral devices escalated to Tier II/Tier III support as required.

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6. Phone Calls

high Demand
Here's how Phone Calls is used in Technical Support Specialist jobs:
  • Handled customer phone calls; analyzed problems; diagnosed probable cause; systematically eliminated alternatives; and provided troubleshooting solutions.
  • Answered telephone calls, analyzed problems using automated diagnostic programs and resolve recurrent difficulties encountered by users.
  • Provided technical support and troubleshooting to external customers and internal sales representatives through phone calls and emails.
  • Answered telephone calls assisting customers with technical inquires of company electronic product.
  • Answer phone calls from pharmaceutical representatives dealing with different computer issues.
  • Answered telephone calls and e-mails directly from customers and company representatives.
  • Answered telephone calls supporting affiliated hospitals with various information system issues
  • Answered telephone calls and emails using automated diagnostic programs.
  • Make documentation of all actions taken during phone calls and also do follow-up calls to make sure the customer is satisfied.
  • Handled incoming phone calls and email that were logged in HelpStar which were then assigned to a specific technician for completion.
  • Received incoming phone calls and emails from users, providing triage, resolution, or escalation of the call as required.
  • Support includes taking phone calls and emails and creating tickets and dispersing them to the different team members based on location.
  • Provided technical support for resolving the day-to-day help desk user requests for assistance, including responding to e-mails and telephone calls.
  • Answered high volume of phone calls delivered to the call center via 800 numbers for digital products from students and instructors.
  • Answered telephone calls in a prompt and professional manner, helping walk-in's, and responding to email requests for support.
  • Respond to phone calls, Help Desk Tickets, E-mails, and other software tools that are used to communicate.
  • Produced a high level of customer service in a fast-paced environment with phone calls, emails, and walk-in customers.
  • Respond to routine inbound phone calls with the expectations of providing a high degree of professional and superior technical evaluation.
  • Answered teacher and student phone calls, e-mails, and incoming chats regarding software upgrades, technical issues, etc.
  • Receive, open and distribute mail; receive visitors and answer telephone calls and refer to appropriate staff members.

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7. Troubleshoot

high Demand
Here's how Troubleshoot is used in Technical Support Specialist jobs:
  • Performed hardware and software installations, system configurations, networked printers/scanners and peripheral installations; LAN network maintenance and troubleshooting connectivity.
  • Investigate, analyze, and providing comprehensive solutions for service request by using applicable monitoring and troubleshooting tools.
  • Support included answering questions, troubleshooting problems, guiding customers regarding software or hardware functionality and communicating policy.
  • Resolved customer issues by researching and troubleshooting discrepancies relating to transaction processing, compliance and regulatory issues.
  • Performed diagnostics and troubleshooting of hardware and software issues remotely or desk-side while documenting tickets and resolutions.
  • Document issues in ServiceNow ticketing system with accurate information on troubleshooting steps, actions taken and resolution.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Worked closely with Information Systems Manager and provided technical and troubleshooting computer support for department.
  • Provided troubleshooting for computer issues and documented procedures worked with government client and other contractors.
  • Identify service parts needed for replacement of faulty parts determined from troubleshooting efforts.
  • Performed Level 1 troubleshooting assistance to users pertaining to their AstraZeneca equipment.
  • Performed diagnostics and troubleshooting of system issues in an enterprise environment.
  • Helped coworkers in troubleshooting issues with operating systems and networked printers.
  • Analyze ATM malfunctions and perform immediate troubleshooting to restore service expeditiously.
  • Resolved technical problems by identifying and troubleshooting using mainly verbal skills.
  • Performed break/fix troubleshooting and repair on client computers and peripherals.
  • Handled overall troubleshooting and maintenance of security and network systems.
  • Provided troubleshooting and assistance for various standard and proprietary applications.
  • Administered passwords, diagnostics, and troubleshooting of connectivity devices.
  • Researched/Followed necessary troubleshooting guidelines in order to assist customers.

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8. Customer Service

high Demand
Here's how Customer Service is used in Technical Support Specialist jobs:
  • Supported incoming calls from domestic and international business customers, by performing trouble-shooting and service inquiry management and superior customer service.
  • Developed and implemented customer service policy and procedures, including maintenance of internal records for warranty and technical support issues.
  • Developed conflict management skills with a genuine sense of empathy, thus repairing relationships through industry-leading customer service strategies.
  • Corresponded and assisted customer service department by providing updated delivery status information and ensuring validated responses to clients.
  • Developed training manuals to enhance customer service and maintain a consistent level of support accuracy within departments.
  • Assured excellent customer service while troubleshooting and addressing customer needs in a dynamic, technology based company.
  • Follow established customer service and task assignment protocol to efficiently and effectively address requests for IT support.
  • Identified, researched and solved various computer application problems through strong interpersonal communications and Customer Service skills.
  • Provided customer service and support by sharing technical knowledge and expertise, answering questions and consulting with customers
  • Provided customer service using Microsoft Office and other software and also provided security by resetting passwords.
  • Exceeded customer service satisfaction by receiving numerous recognition review via customer surveys and quality assurance reviews.
  • Evaluated vendors for software that resulted in overall better customer service and departmental collaboration.
  • Analyze processes for productivity and implement new procedures for technical and customer service support.
  • Honed customer service skills to ensure satisfaction and resolve any issues efficiently and professionally.
  • Resolved customer service issues for internal and external customers requiring assistance with software issues.
  • Answered telephone calls, providing customer service and scheduling appointment using a personal computer.
  • Earned a solid reputation for solving complex issues while providing exceptional customer service.
  • Developed and managed customer service performance requirements, problem tracking and resolution databases.
  • Communicated and worked effectively with the campus community and provided quality customer service.
  • Earned solid reputation for resolving complex issues and providing exceptional customer service.

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9. Active Directory

high Demand
Here's how Active Directory is used in Technical Support Specialist jobs:
  • Administer security authorization for application access/Active Directory.
  • Maintained and supported the Active Directory user environment to include user provisioning and account maintenance.
  • Performed first-level infrastructure support, Active Directory administration, hardware replacements, and software updates.
  • Modify user and group permissions, distribution lists, account configuration through Active Directory Management.
  • Configured desktops and notebooks as members of Microsoft Active Directory.
  • Configure security settings in Active Directory for groups or individuals.
  • Support active directory accounts and proprietary credit union applications.
  • Administered and maintained Active Directory environments and group policy.
  • Supported Server 2003 in a distributed Active Directory environment.
  • Perform some user account management within Active Directory.
  • Provided basic administration and support in Active Directory.
  • Reset user account passwords using Microsoft Active Directory.
  • Support of internal domain and Active Directory environment.
  • Maintained corporate domain accounts using Active Directory.
  • Performed daily Active Directory user account management.
  • Manage Active Directory with Systems Administrators.
  • Manage e-mail and Active Directory account administration
  • Utilize Active Directory for troubleshooting.
  • Designed and implemented Active Directory.
  • Created/Modified all Active Directory accounts.

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10. Email Accounts

high Demand
Here's how Email Accounts is used in Technical Support Specialist jobs:
  • Configured and managed email accounts and assisted with various other network responsibilities as assigned.
  • Maintained private information procedures, including email accounts and billing transactions.
  • Configure and maintain Lotus Notes email accounts using Domino Administrator.
  • Configure email accounts in Lotus Notes Domino Administrator.
  • Configure email accounts on Microsoft Exchange\Outlook.
  • Coordinate email accounts from Office365 environment.
  • Monitor 4 organizational email accounts.
  • Set up new user accounts in active directory as well as email accounts in Exchange and assigning users specific group access.
  • Administered file rights and restorations, print services through printer objects, home and shared directories, email accounts and archives.
  • Aided end users with technical issues such as password resets, payroll issues, added printers, and set-up email accounts.
  • Added user photos to all corporate email accounts to help coworkers identify coworkers they would not see on a daily basis.
  • Managed users, groups, computers and email accounts (distribution and security groups) in Active Directory and Microsoft Exchange.
  • Activated email accounts, Remedied any computer issues on campus, Developed training material for faculty in Outlook and Project.
  • Created new end-user/email accounts, reset/unlock passwords, modify permissions and OU modifications in Outlook 03-07/Exchange 08 for multiple locations.
  • Created user names, email accounts and mailboxes for new PCs, establishing network connections on LAN for each workstation.
  • Set up email accounts on the Blackberry Enterprise server 4.1 client, 10 web based and Exchange ActiveSync server 2008.
  • Supported Microsoft Office 2007, 2010 archived and repair PST's files in Microsoft Outlook and set up email accounts.
  • Administer Exchange Server 2010 to create and move email accounts, create distribute lists and setup shared access to mailbox.
  • Manage and create employee email accounts, email groups, security groups, and secure shared folders through Active Directory.
  • Modify, reset, or disable user accounts, passwords, email accounts, and security privileges on servers.

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11. Windows XP

high Demand
Here's how Windows XP is used in Technical Support Specialist jobs:
  • Participated in Windows XP Professional and Windows 2000 Professional migration.
  • Assist on supporting Windows XP Pro SP3, Microsoft Office, Outlook, Adobe software, and BMC Remedy Action Request System
  • Migrated users from Windows XP to Windows 7 and ensured all data was migrated and the necessary software was also installed.
  • Supported, configured and upgraded more than 50 Panasonic tough books, and upgraded them from Windows XP to Windows 7.
  • Supported, and maintained user environment hardware, and software on client workstations with Windows 2000, and Windows XP OS.
  • Assisted staff with applications as needed, working one-on-one; Windows Server 2003 and Server 2008, Windows XP and Windows7.
  • Planned and upgraded all 344 TRS computers from Windows 2000 to Windows XP and from Windows XP to Windows Vista.
  • Provided professional instruction for hybrid classes based on an approved course syllabus for Basic Windows XP skills and Office 2007.
  • Assigned as Refresh Team Lead on the XP migration from Windows 2000 to Windows XP operating system and Office 2003.
  • Supported Internet Explorer, Netscape Navigator, Windows 95/98, Windows ME, Windows 2000 Windows XP and Mac OS.
  • Provide both remote and direct support to traders, non-traders and executives on a Windows XP/7, Office 2007 environment.
  • Team member for the Windows XP and Office 2003 roll out to all sites; and testing of Remedy software.
  • Provided break/fix support over the phone for customers in a Windows XP, 7, 8.1, and 10 environment.
  • Supported Windows XP, Linux, Server 2000/2003, Active Directory, MS-Office 2003, Blackberry and proprietary applications.
  • Logged calls in a case logging system (Service Desk Express), & used Windows XP Op System.
  • Provided over the phone (virtual) troubleshoot and debug hardware and software problems on a Windows XP/7 environment.
  • Provided help to corporate office, in repairing Dell PC's with Windows XP and setting up new hires.
  • Provide support to 150+ Windows XP Thin Clients via Remote Desktop * Handle all Incoming calls to IS Dept.
  • Participated in the system-wide upgrade of all firm computers from Windows NT 4.0 or Windows 2000 to Windows XP.
  • Provided training, technical support and installation services of Windows 7 to users as they migrated from Windows XP.

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12. Hardware Issues

high Demand
Here's how Hardware Issues is used in Technical Support Specialist jobs:
  • Developed and demonstrated a complete knowledge of desktop support by troubleshooting various applications and hardware issues within a Windows environment.
  • Rendered technical support, troubleshot and repaired hardware issues, and facilitated security database maintenance for the university.
  • Provide first call resolution to end users while utilizing remote desktop applications to troubleshoot and resolve software/hardware issues.
  • Logged software/hardware issues in computer and recorded issues in daily report enabling appropriate personnel to act immediately.
  • Assisted users remotely with application and hardware issues which included installation, configuration and proper documentation.
  • Diagnosed and corrected applications and operating systems with software issues including peripherals and hardware issues.
  • Liaised with the development department to escalate and monitor software/hardware issues and enhancements.
  • Identified software and hardware issues by analyzing the problems and formulating alternative solutions.
  • Resolved customer hardware issues, maintained quarterly hardware inventory and contacted outside vendors.
  • Analyzed and documented software and hardware issues while remotely assisted legal professionals.
  • Diagnosed and solved software/hardware issues utilizing customer service and management skills.
  • Diagnose and resolve various software/hardware issues to ensure maximum performance.
  • Provide initial troubleshooting application and hardware issues.
  • Trained end users in the use of point of sale software, data backups and the handling of routine hardware issues.
  • Network annotation of simple and difficult troubleshooting methods to resolve a wide range of network, software, and hardware issues.
  • Provide tier 2 end user support for software and hardware issues via ticketing system, e-mail, and direct phone contact.
  • Provided support to store managers and corporate staff for Windows problems, peripheral hardware issues, and proprietary database software issues.
  • Key Accomplishment: Served as central point of contact for IT questions, technical and hardware issues or requests for information.
  • Provided technical support by troubleshooting and resolving software and hardware issues on these systems and the test stores within the lab.
  • Managed help desk, troubleshooting software and hardware issues, hardware/software installation, overseeing imaging client, one-on-one IT consulting.

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13. Laptops

high Demand
Here's how Laptops is used in Technical Support Specialist jobs:
  • Imaged laptops/desktops: configured desktops/laptops, customized applications for various departments, installed service packs.
  • Prepared and organized old laptops and peripherals for shipping to authorize vendor for credit/reimbursement.
  • Supplied data recovery support, restored/ backed-up user data, and re-imaged laptops
  • Imaged laptops with corporate designated image and configured for individual users accordingly.
  • Performed repairs on desktops/laptops to replace defective computer hardware and peripherals.
  • Installed personal computer, laptops and other individual computer hardware.
  • Configured desktops and laptops using imaging software.
  • Provide technical support for a wide array of workstations, laptops, computer peripherals, Microsoft operating systems and software applications.
  • Screened and diagnosed internal inquiries and work requests for maintenance of university-issued laptops, desktops, mobile devices, and peripherals.
  • Performed IT computer network/hardware/software troubleshooting, repairs and installs on all computers including desktops, laptops, notebooks and Blackberry devices.
  • Monitored ticket queues and routed issues to the appropriate technician, prioritized user requests, set up laptops for new hires.
  • Configure and installed HVAC Laptops with Java Cryptography Extension Unlimited Version 7 for them to connect to the Central Maintenance Servers.
  • Configure and set up laptops, desktops, smart phones, and the preparation of company meetings involving IT hardware requests.
  • Support of Dell Laptops and Desktops in an Enterprise networking environment using Windows 7 64 bit operating system and Office 2010.
  • Configured workstations, Laptops and systems and migrate systems to the Active Directory and installed and tested hardware and software.
  • Documented help desk tickets/resolutions, re-imaged laptops, performed hard drive replacements/ RAM upgrades, and backed up hard drives.
  • Use Remote Assistance and PC Anywhere to remote into customer's Laptops and PC's to fix software/hardware related issues.
  • Supported desktops, laptops, printers, mobile/tablet devices and office productivity applications with new software upgrades and hardware testing.
  • Helped teachers and school systems with their computers, and database, troubleshoot computers, laptops, tablets to function.
  • Provide expert and creative solutions to user problems on laptops and desktop systems, to ensure user satisfaction and productivity.

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14. Setup

high Demand
Here's how Setup is used in Technical Support Specialist jobs:
  • Developed and revised documentation educating users on network-account setup, as well as how-to guides for basic troubleshooting and domain policies.
  • Collected hardware/software requirements and specifications to perform the installation of Server Edition with SQL Database setup.
  • Assisted Help Desk customers with troubleshooting of application related issues such as removal/password resets/email setup/software installs.
  • Managed team of winning professionals during installation, setup, and maintenance of Information Technology equipment.
  • Provide hardware and software installation and setup, perform system maintenance and ensured network connectivity.
  • Provided comprehensive setup, configuration and troubleshooting of company software applications for over 5,000 clients.
  • Communicated technical setup requirements to Creative Project Managers and Developers for dynamic content.
  • Facilitated scheduled setup of tech class equipment and checkout of Audio/Video presentation hardware.
  • Monitor network functions and operations among designated computers: and performs setups.
  • Created Support Services documentation technical orientation equipment setup documentation for new hires.
  • Deploy images via Windows Deployment Server and setup workstations accordingly.
  • Blackberry enterprise server support with setup and user mail configuration.
  • Documented desktop setup and email software configuration manuals.
  • Document system setup and management procedures as needed.
  • Performed assistance for remote configurations and equipment setup.
  • Configure wireless routers and setup security.
  • Managed computers setup and software installation.
  • Developed technical training manuals and technical support for end users, including nationwide travel for field training, setup and support.
  • Performed server start-ups, backups, server upgrades, user account additions and removals, and Domain setups for new workstations.
  • Provided technical support, setup, training and troubleshooting for over 100 Laptop users/clients working in the field as sales manager.

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15. Internet

average Demand
Here's how Internet is used in Technical Support Specialist jobs:
  • Work in close coordination with Internet Security Team to research/assess and summarize security violations, including offering recommendations for resolution.
  • Provided technical support to Everyone's Internet Service Provider; assisted computer users regarding system hardware and software applications.
  • Educated and advised internet equipment operation to customers via telephone explaining equipment usage and troubleshoot internet equipment issues.
  • Supported customers over phone answering questions and helping troubleshoot with issues on computer systems and internet connection
  • Used internet directory services software such as active directory software, network directory software.
  • Provided installation and maintenance support to customers of major Internet Service Provider via telephone.
  • Experience supporting remote users with various broadband internet access technologies and connectivity issues.
  • Provided technical support directly to ComCast customers via telephone regarding Internet Gateway issues.
  • Helped customers receiving computer issues pertaining to technical hardware and internet software service.
  • Processed incoming calls for Technical support assistance for a major internet provider.
  • Provided peer-to-peer training and instruction in call-handling procedures and internet technical support.
  • Maintained and troubleshoot domain and backup servers, telephony and internet connectivity.
  • Resolved workstation, network and internet access problems for residential customers.
  • Assisted residential customers with establishing and restoring telephony and internet services.
  • Monitored internet violations, administration needs, and security procedures.
  • Installed/administered all e-mail filtering software and all internet access software.
  • Assisted in Security initiatives relating to internet and intranet systems.
  • Provided excellent technical support service to high speed internet customers.
  • Provided support in internet and wireless connectivity and security.
  • Assisted clients with Internet connectivity, maintenance and email configuration

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16. VPN

average Demand
Here's how VPN is used in Technical Support Specialist jobs:
  • Assisted customers with troubleshooting of Cisco AnyConnect VPN connectivity.
  • Configured and performed troubleshooting for VPN connections.
  • Deployed remote, troubleshoot, VPN, diagnoses, tested applications/hardware, peripherals, backups, and ran queries in Access.
  • Provided desktop support for 25 employees, both in-house and through VPN, including maintenance of Microsoft Exchange 2003 in-house server.
  • Managed, diagnosed VM Server, performed troubleshooting, and resolved VPN issues for Remote Access users using RSA Authentication Manager.
  • Implemented Network security through use of Cisco PIX firewall and VPN's between remote offices as well as central offices.
  • Support services include network connectivity, including VPN, LAN and WLAN connectivity both in the office and from home.
  • Installed and supported Remote Accessing and Remote Support Tools such as SMS, PC Anywhere, Norton Ghost, and VPN
  • Supported wireless and wired networks by laptops users - and provided administrative support on Virtual Private Networks (VPN).
  • Utilize Citrus and VPN to access all Virtual Server and remote servers with the Sara Lee/ Bimbo's Company.
  • Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required.
  • Resolved issue that has to do with VPN remote connect as well as train the Teachers on Remote connection.
  • Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access.
  • Provide on call technical services working from home via VPN with a laptop, cell phone and pager.
  • Assisted with the upkeep of network infrastructure including switches and load balances/migration of VPN concentration to new project.
  • Provided end user training to internal staff daily on software, hardware, VPN, conference room usage.
  • Connect to client's environment to check data loads and reports through VPN and secure wall connection.
  • Provided extensive assistance for remote users on VPN, dial-up, ISDN, cable and DSL connections.
  • New/Used Client PC setup and configuration for office and remote users working from their homes via VPN.
  • Install and configure laptops and desktops with Windows 7, VPN clients, and company specific software.

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17. User Accounts

average Demand
Here's how User Accounts is used in Technical Support Specialist jobs:
  • Administered Microsoft Active Directory Services in order to create network user accounts within a military installation/Department of Defense Network.
  • Cleaned up Active Directory by disabling inactive user accounts, correcting security group assignments, and standardizing organizational units.
  • Performed network administrations functions, setup network user accounts/permissions, and administered group policies via Active Directory and folder/permissions.
  • Perform simple account management including password resets and unlocking user accounts in Active Directory.
  • Provisioned user accounts using active directory, including group memberships, and modifications.
  • Established new user accounts for all database applications listed and installed required software.
  • Managed Active Directory user accounts creation/termination, security groups assignment and deletion.
  • Created local user accounts and researched future implementation of Active Directory.
  • Created user accounts and managed security permissions in Active Directory.
  • Managed user accounts using Active Directory Services.
  • Terminated user accounts in Active Directory.
  • Administered user accounts with Active Directory.
  • Maintain security manager user accounts.
  • Administered user accounts in Active Directory 2003, RSA Security Console, Iron Port, Heat, and the Blackberry Manager.
  • Utilized Exchange and Active Directory to create and manage user accounts, created templates for mass account creation in AD Manager.
  • Create and maintain user accounts in Active Directory and Office 365 ensuring accurate license counts to keep costs at a minimum.
  • Created user accounts, move, and disable computer accounts and groups on each local OU branch via active directory.
  • Performed network administration functions, set up user accounts/permissions, reset passwords, and administered group policies via Active Directory.
  • Shadow Systems Administrator to help out with network related tasks such as creating, deactivating user accounts within Active Directory.
  • Manage user accounts ensuring that the appropriate levels of security are maintained while enabling users to complete their work effectively.

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18. Remote Access

average Demand
Here's how Remote Access is used in Technical Support Specialist jobs:
  • Provided troubleshooting and support for servers, workstations, remote access, printers and peripherals in client/server/database related applications.
  • Redesigned documentation for remote access, spam filter configuration, morning and night procedures, and operational monitoring.
  • Corrected client-side network connectivity issues, including digital authentication, remote access, secure WIFI and wired connectivity.
  • Utilized remote access capability to efficiently troubleshoot and correct photographic equipment printing capability.
  • Provide technical support using internal remote access application and MS NetMeeting.
  • Assisted with increasing remote access connectivity for preparation for Olympics.
  • Managed wireless devices and troubleshot remote access and Blackberry problems.
  • Supported external customers through remote access in troubleshooting technical issues.
  • Provide application technical support for customers through remote access.
  • Performed Remote Access troubleshooting of end-user workstations.
  • Provided level 1 and level 2 hardware and software support to over 20,000 users via phone, remote access and email.
  • Performed troubleshooting, break fix and functionality for Outlook, Office, Exchange, instant messenger, remote access and networking.
  • Assist with downloading payroll, remote access, backing up customer information, and correct any discrepancies within their software program.
  • Use remote access and desktop control software from own computer to access and repair/fix/clean viruses, and troubleshoot the targeted computer.
  • Maintained all aspects of information technology and services including networking, MS Office, emails, remote access and other software.
  • Provided technical support to engineering applications and systems used in 4 business sites via remote access, telephone and on-site consultations.
  • Install, configure, and maintain wireless networks in department heads' home for remote access to the city's systems.
  • Used remote access (Microsoft Service Manager) to log onto computers to repair, or made a desktop visit.
  • Provide technical support to third party customers for network issues, hardware and software problems, and remote access solutions.
  • Provide direct customer support and training for setting up personal profiles and using the remote access service (RAS).

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19. OS

average Demand
Here's how OS is used in Technical Support Specialist jobs:
  • Diagnose and recover failed systems and applications individually or with assistance from higher level or application matter experts.
  • Assist end-users to self-diagnose and implement automated solutions to operational issues in an effort to maximize efficiency.
  • Diagnosed and trouble-shoot hardware/software related issues, including researching and contacting the manufacturer or vendor if necessary.
  • Analyzed requirements for new equipment and provided recommendations for cost-effective purchase of equipment, within budgets.
  • Diagnosed service interruptions by determining root cause then taking necessary actions to restore service.
  • Obtain general understanding of OS and application operations related to company offered services.
  • Maintain current diagnostics information on computer technology hardware, software and resources.
  • Reformatted large-scale Computer Labs by utilizing Norton Ghost and Microsoft Solution Accelerators.
  • Documented problems in the support solution database for diagnostics and solution implementation.
  • Participated in implementing and supporting secure wireless network access across campus.
  • Tested connectivity software using standard company diagnostic testing equipment and procedures.
  • Work closely with management and team to continually improve internal operations.
  • Perform redundancy testing to verify packet loss and synchronization issues.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Communicate with faculty members on process for completing disclosure information.
  • Implemented and administered advanced Microsoft technologies.
  • Diagnose and resolve hardware/software connectivity issues.
  • Maintained calendars in Microsoft Outlook.
  • Opened/closed and resolved remedy tickets.
  • Used cargo and passenger vans to safely transport equipment and people to the various job sites at hospitals and company branches.

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20. End User

average Demand
Here's how End User is used in Technical Support Specialist jobs:
  • Enhanced end users' understanding of database systems by conducting relational database and design training sessions and creating user-friendly training materials.
  • Provided InfoLease UniData Database administration, technical / end user support on lease accounting, asset tracking relational database software.
  • Configured end user computers, ensuring proper installation of cables, operating systems, and associated operating systems.
  • Experienced Customer Service supervisor, responsible for computer Help Desk Support via telephone communication with end users.
  • Provided computer help desk support and technical training on hardware/software to end users via telephone communications.
  • Provided energy management panel help desk support and technical training via telephone communication with end users.
  • Provided end user password resets using Oracle Identity Management Self-Service console and Active Directory.
  • Provide technical end user support utilizing available tools and documenting problem descriptions and resolutions.
  • Ensured proper computer operations so that end users can accomplish organizational tasks.
  • Imaged and configured assets according to location and end user requirement.
  • Perform daily hardware/software and maintenance/troubleshooting issues for end user workstations.
  • Provided advanced end user support on Triad Guaranty specific applications.
  • Documented solutions to problems and developing end user guidelines.
  • Worked with end users regarding basic computer operations.
  • Supported Windows end users for multiple computer manufacturers.
  • Experience providing front-line customer service/support to end users.
  • Developed training specifications for end users.
  • Diagnosed and troubleshooted end users' PC's, peripherals, and any software issues they may have needed assistance with.
  • Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
  • Provided day to day, telephone technical support for end user, dealing with new hire setup and password reset.

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21. LAN

average Demand
Here's how LAN is used in Technical Support Specialist jobs:
  • Served as internal consultant on installation and integration of a Materials Requirements Planning system installed by Arthur Anderson.
  • Planned and implemented program management strategic-level processes to integrate AAFES merchandise assortment planning, requirements determination merchandise selection.
  • Assisted in the development of organization-wide performance management processes, performance initiatives, performance measures and strategic planning.
  • Qualified candidates should demonstrate the versatility to balance constantly changing demands while determining issue impact and severity.
  • Designed and planned business intelligence solutions for CFO and ensured business intelligence initiatives successfully delivered business value.
  • Coordinated with customers establishing project plans for implementations, providing technical support and problem solving solutions.
  • Identified areas of potential product improvement and initiated corrective action plans to implement these improvements.
  • Evaluated security related functions and implements strategies for existing and planned system and network software.
  • Translate complex, technical concepts into easy to understand language to assist non-technically oriented customers.
  • Managed project for IP security surveillance system including design, implementation, and installation.
  • Prepared disaster recovery plans for fail over call center and network monitoring operations.
  • Collaborate with cross-functional teams while determining, planning and implementing project requirements.
  • Participated in annual budget projections and planned for equipment life cycle replacements.
  • Integrate computerized dental radiography equipment into LAN for practice-wide usage.
  • Provide recommendations to CIO regarding developing initiatives and resource planning.
  • Planned and implemented fault tolerant and high availability systems.
  • Resolved connectivity issues associated with PC and LAN hardware/software.
  • Orchestrated planning and deployment of new workstation image-replacement cycle.
  • Coordinated with LAN/WAN/Server/Vendor/Application support to resolve complex issues.
  • Communicated effectively with multiple departments to plan meetings.

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22. Mac

average Demand
Here's how Mac is used in Technical Support Specialist jobs:
  • Assumed additional workload by instituting and maintaining MacMillan Publishing data center operation, resulting in additional costs savings.
  • Prepare machines for new hires by computer re-imaging and generate detailed information used for IS department orientation.
  • Install and troubleshoot Microsoft and Macintosh applications, peripheral device drivers, and enterprise-wide standard features.
  • Managed FileWave software distribution servers that delivered desktop productivity software to over 600 Macintosh systems.
  • Established macros to facilitate data entry, which helped increase productivity for office personnel.
  • Supported traveling Lilly Pharmaceutical Representatives with software and hardware technical difficulties.
  • Created computer imaging and Mac repair policies and wrote associated documentation.
  • Performed remote troubleshooting on client based hardware/software issues on Windows/Linux machines.
  • Completed Multiple Material Source Questionnaires from various major pharmaceutical customers.
  • Conducted asset tracking survey of the under supported Macintosh desktops
  • Installed VirtualPC for Windows and Mac and installed various OSes in them including Linux Red Hat and Windows and Windows Servers.
  • Assisted in end-user Software deployment/implementation and troubleshooting on various Windows and OS platforms including Windows 9x, XP and Mac OS.
  • Supervised and maintained 3 computer labs running Mac OS X and Windows 7, as well as 6 classroom computers.
  • Utilize Go To Assist to remotely control user's machine when the problem cannot be resolved over the phone.
  • Explained issues in plain language to provide customers with a better understanding of their machine and prevent recurring technical issues.
  • Evaluated and supported Anti-virus Software over various O/S Platforms including Windows NT, Win3.1, Win95, MAC, DOS.
  • Work in collaboration with building technical support staff to prepare over 1,500 Windows and Macintosh computers to support academic initiatives.
  • Utilized testing and troubleshooting skills to fix problems with machine configurations, and to report hardware issues to the client.
  • Install and provide basic support for approved Windows and Mac based software with use of SCCM and Apple Self Service.
  • Researched knowledge-based articles for Microsoft and Mac OS issues, resulting in an increase in desired help from peer technicians.

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23. Citrix

average Demand
Here's how Citrix is used in Technical Support Specialist jobs:
  • Assisted end user's with various applications including but not limited to various remote connectivity software using CITRIX and RDP.
  • Delivered IT technical support for 10,000 end-users at 366 nationwide facilities in an EnterpriseCitrix environment.
  • Maintain access for remote users using RSA SecureID Authentication and CITRIX secure Gateway.
  • Operate and maintained the batch mainframe transmissions using CA7/11, CITRIX, MAILBOX, CICS, TSO, MVS/JES2, INFOMAN.
  • Assist customers with security and application support for Microsoft Office applications and Williams Scotsman proprietary applications published via Citrix server.
  • Document and provide standards and procedures to support a rapidly expanding Citrix Presentation Server farm providing critical business applications.
  • Implemented system analysis via Citrix and follow through with end-user to ensure computer functionality thereby increased productivity.
  • Developed successful solutions and recorded documentation for technical issues with internal web-based applications such as Citrix.
  • Support wide range of remotely hosted Citrix Virtual Desktop applications covering all technical aspects.
  • Supported incoming customer calls regarding printer installation, Citrix installation and networking issues.
  • Provide access to applications on Citrix XenDesktops through Active Directory Security Groups.
  • Administer remote desktops via Citrix application and provided general technical support.
  • Experience with ticketing system in ServiceNOW and Citrix server-based application use.
  • Monitored application usage through the Citrix Management Console.
  • Trouble-shoot citrix end-users and ensure minimal downtime.
  • Configured and maintained Citrix terminal servers.
  • Managed Citrix-metaframe server and management console.
  • Supported Citrix application for international offices.
  • Provided remote client support using Citrix Management Console, Net Support Manager, PC Anywhere, and NetMeeting, and Gen-Control.
  • Thin Clients are also used at branch locations and work on a Citrix backbone for users to access their applications.

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24. PCS

average Demand
Here's how PCS is used in Technical Support Specialist jobs:
  • Operated software to remotely access and control customers PCs to uninstall expired or unwanted anti-virus and install Frontier Secure Anti-Virus.
  • Coordinated the varied installation and training in implementing personal computing applications for stand-alone and office PCs.
  • Tracked and installed new PCs, ghosted and configured computers according to university specifications.
  • Configured new PCs, installed wide variety of scholastic/academic software.
  • Performed diagnostic-level testing and troubleshooting/restoration of PCs and networked components.
  • Install, troubleshoot, and analyze Windows XP, Vista, Windows 7, and Windows 8 operating systems on PCs.
  • Received shipments of PCs, monitors, and other accessories ensuring inventory were verified, updated, and reflected current levels.
  • Experience assisting with special projects and new implementations of network devices, servers, PCs, and peripheral equipment as needed.
  • Respond to inquiries and requests for assistance with US Bank's computer systems or PCs in a timely and professional manner.
  • Provided hardware and software support and troubleshot small business PCs, home office PCs, home PCs, laptops and printers.
  • Utilized Dame Ware to remotely troubleshoot, analyze, fault isolate, install, upgrade, and repair any problem PCs.
  • Utilize problem solving and troubleshooting skills on a daily basis for PCs and other technical equipment for the credit union.
  • Repaired and re-imaged desktop PCs and laptops; ensured physical security, accountability, and inventory of all computer assets.
  • Assisted with the troubleshooting, maintenance, installation and repair of all PCs, printers, terminals, and phones.
  • Provide IT services such as imaging PCs, set up employee workstations, resolve connection issues, and PC testing.
  • Evaluated serviceability of replaced PCs, reloaded, upgraded viable units, and put them to use in needed areas.
  • Install, repair, re-image and upgrade PCs/laptops as needed for EPIC roll-out (Windows XP & Windows 7).
  • Provided support in the installation, relocation, modification, diagnosis and repair of PCs and/or associated peripherals and equipment.
  • Replaced, relocated, and reconfigured PCs as well as other hardware such as monitors, keyboards, and printers.
  • Provided support for the shop floor manufacturing environment of over 500 PCs and printers, including over 300 thin-client terminals.

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25. Software Applications

average Demand
Here's how Software Applications is used in Technical Support Specialist jobs:
  • Assist management in planning and implementing technological improvements/upgrades to operating systems, software applications, and hardware for personal computers.
  • Identified and initiated resolutions to user problems and concerns associated with software applications, computer equipment, and hardware.
  • Utilized a wide array of software applications in proficiently training new employees on emailing standards and communication procedures.
  • Supported implementation staff on new installations and conduct follow-up training when necessary on software applications and hardware systems.
  • Support customers with internally developed proprietary software applications, intranet/internet forms, and mainframe terminal emulation applications.
  • Conducted testing for 20 proprietary software applications and created documentation and error information for Development team.
  • Performed support regarding system network infrastructures concerning with users desktop programs, software applications & hardware.
  • Developed and designed new software applications cohesively with systems analyst, software testers and software engineers.
  • Tutored students in various operating systems and software applications to enhance basic understanding of computer usage.
  • Prepared recommendations for modifications and additions to personal computer systems, hardware components and software applications.
  • Certified on numerous Lexis proprietary software applications and served as assistant on product development concepts.
  • Develop and maintain technical documentation for desktop hardware and software applications using Service Desk software.
  • Supervised all account creations in active directory and numerous other health care software applications.
  • Maintained documentation regarding the purchase, licensing, and installation of industry-standard software applications.
  • Provided technical support for software applications and web-based products, including Medical Necessity products.
  • Provided documented setup and troubleshooting steps for various custom and packaged software applications.
  • Researched and recommended hardware and software applications for administrative offices and fleet deployment.
  • Provided technical advice, direction and operational support on hardware and software applications.
  • Provided installation and maintenance of corporate information technology systems and standard software applications.
  • Monitor the network utilizing commercial off-the-shelf software applications and vendor specific applications.

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26. Trouble Tickets

average Demand
Here's how Trouble Tickets is used in Technical Support Specialist jobs:
  • Maintained trouble tickets utilizing Remedy software database assuring 100 percent follow-through on all problem situations until user satisfaction was achieved.
  • Analyzed and resolved customer trouble tickets daily, providing incident management support and documenting actions and results when applicable.
  • Created user/privileged accounts according to naming convention; resolved classified and unclassified trouble tickets.
  • Developed and improved help desk communication processes to efficiently close out outstanding trouble tickets.
  • Coordinate with telecommunication services regarding ordering / disconnection of services, trouble tickets.
  • Supported trouble tickets/incident from initiation through resolution using Remedy PAC2000 ticketing system.
  • Documented, tracked and monitored problems/trouble tickets to ensure timely resolutions.
  • Document all relevant information in detailed trouble tickets.
  • Maintain outstanding record of technical support service, resolving 75% of all trouble tickets without escalating to senior support specialists.
  • Trained coworkers to user Remedy Software for creating, updating and closing of trouble tickets created to record all problems encountered.
  • Answer phone calls for assistance with information technology issues from clients, and create trouble tickets following established policies and procedures.
  • Create trouble tickets to dispatch area technicians to on-site locations to fix issues that cannot be fixed over the phone.
  • Completed detailed documentation of service and equipment issues / notes on trouble tickets to assist with future calls or escalated situations.
  • Utilized BMC Remedy to create, track, and follow up on phone-received, walk-through, or web generated trouble tickets.
  • Evaluate and diagnose problems submitted by customers through the support system and respond to e-mail generated trouble tickets and service questions.
  • Follow escalation procedures, opening trouble tickets when major problems occur and notify all involved users when problem has been resolved.
  • Earned a reputation for quick response times to trouble tickets, effective prioritization of user requests, and resolving complex issues.
  • Installed software for users, assisted in correcting any network problems, and creating network trouble tickets for the LAN technicians.
  • Opened and tracked 1,520 network, electronic mail, file access and system trouble tickets with a 95% accuracy.
  • Provided technical support in response to user service requests and the resolve of remedy trouble tickets to minimize system downtime.

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27. Computer System

average Demand
Here's how Computer System is used in Technical Support Specialist jobs:
  • Coordinated departmental transition to new corporate computer system of approximately 90 workload coordinators which was implemented for operational efficiency.
  • Evaluated work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations.
  • Provide high-level user/customer support for computer systems, which includes software, hardware or telecommunication systems.
  • Provided Tier 1 telephone and remote-assist support for classified and unclassified Lockheed Martin computer systems worldwide.
  • Set up required dual-monitor computer systems and install necessary software onto call center workstations.
  • Provided technical support and troubleshooting for computer systems and network connected devices.
  • Performed resolution solving and provided Global support for computer systems and Software.
  • Provided physical accountability to computer systems while deployed out of country.
  • Test functionality and assess problems by operating computer systems or related.
  • Consulted with management regarding computer system needs and web page development.
  • Analyzed and repaired computer systems, hardware and computer peripherals.
  • Designed and prepared computer systems used by all conference participants.
  • Executed remote diagnostic and repaired computer systems and network equipment.
  • Worked in-store and on-site troubleshooting and repairing computer systems.
  • Provided maintenance and repair of computer systems and peripherals.
  • Deploy computer system applications in a client/server network environment.
  • Maintained proper documentation and entered billing on computer system.
  • Monitored and controlled computer system and related network operations.
  • Supported personnel with computer system operations and management.
  • Researched, analyzed and monitored multiple computer systems.

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28. SQL

average Demand
Here's how SQL is used in Technical Support Specialist jobs:
  • Conducted system administration activities on the organization's UNIX and SQL based operating system environment.
  • Performed troubleshooting and administered various software databases including Microsoft SQL and custom SAP architecture.
  • Provided Database Warehousing services using SQL server Instance Database Replication and Mirroring.
  • Designed SQL Server Reporting Services reports to closely monitor logical disk utilization.
  • Installed and configured SQL front-end applications while minimizing impact on product production.
  • Limited privileges as Network Administrator, Active Directory Administrator and SQL Administrator
  • Maintained Microsoft SQL Server database performance tuning including indexing and compression.
  • Developed SQL Validation scripting for data conversion validation.
  • Managed and manipulated SQL database.
  • Researched for any discrepancies in retail transactions, failed transactions, pending transactions, and ghost transactions by running SQL queries.
  • Pioneered ticketing system to streamline requests and standardize escalations o Utilized knowledge of PHP, MySQL, Apache, and AJAX.
  • Interpreted database tables and wrote MySQL scripts which reported, detailed, and, summarized data for internal and client-facing uses.
  • Organized and supervised a team to move ERP, SQL, print and file servers from local sites to data centers.
  • Administered and supported web-based imaging systems administration and applications using IIS, ASP, SSL, SQL Server 7.0 and 2000.
  • Utilized SQL Server 2005 database engine for defining and restoring databases into test environments to determine root cause of client problems.
  • Reset terminals, troubleshoot and debug 4gl & SQL code to fix issues, killed processes, fixed program/printer communication issues.
  • Worked with customers to design disaster recovery solutions to match their jurisdictional regulations using native MS SQL and third-party backup software.
  • Resolved critical Microsoft SQL database problems for The Roberts Agency and ensured the system was up and running within 1 hour.
  • Created SQL Queries and Scripts used for updating customers settings, tracking account activity used for reporting and troubleshooting code.
  • Propose and implement system enhancements to improve the performance and reliability of Oracle and Windows and SQL Server DB environments.

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29. Technical Assistance

average Demand
Here's how Technical Assistance is used in Technical Support Specialist jobs:
  • Supported signal support functions; provide technical assistance and training for user owned and operated automation and communication equipment.
  • Provided technical assistance to students in computer lab environment Troubleshot lab computers, solved technical issues quickly.
  • Provided excellent customer support while providing technical assistance in an efficient yet friendly and patient manner.
  • Provided technical assistance by telephone for both internal and external customers for coagulation reagents and instrumentation.
  • Assisted with technical assistance for all setup, installation and troubleshooting electronics products from major retailers.
  • Provided technical assistance to clients regarding required state/federal reporting and assisted in their timely completion.
  • Provided technical assistance and guidance on personal computer hardware and software in a networked environment.
  • Provided technical assistance for Verizon/ Motorola Set Top Boxes based on Verizon customer complaints.
  • Documented tickets/resolutions, and provided technical assistance to over hundreds of customers daily.
  • Provided desktop and phone-based technical assistance by installing and configuring company proprietary software.
  • Documented tickets/resolutions, and provided technical assistance to over 300 clients daily.
  • Provided technical assistance and software support remotely using GoToMyPC and phone support.
  • Provided technical assistance and customer service to customers by telephone and e-mail.
  • Balanced rote technical assistance with customer service in an efficient, profitable manner
  • Create trouble tickets for customers requiring additional technical assistance regarding network issues.
  • Responded to, evaluated and prioritized requests for technical assistance.
  • Entered requests for technical assistance using Remedy help desk application.
  • Call Center Technical assistance/customer service for Windows 98 Gateway computers.
  • Provided expert technical assistance for PDA and advanced wireless devices
  • Provided technical assistance to specialized market of oval racing.

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30. Voip

low Demand
Here's how Voip is used in Technical Support Specialist jobs:
  • Provided business VoIP/DSL service and IP-based solutions with expertise in system development, software engineering and information technology management.
  • Support VOIP telephone system, audiovisual environment, security systems and access control applications at multiple locations.
  • Walked customers through VoIP installation, configuration, and troubleshooting via telephone support
  • Performed PC Technical Customer Support for VOIP/Internet/Cable Subscribers.
  • Answered customer questions/concerns regarding VoIP service and usage.
  • Configured and installed network-related equipment, including VoIP telephones
  • Supported enterprise-class ShoreTel VoIP telephone solution.
  • Participated in VOIP implementation project.
  • Provide technical and user support to troubleshoot and resolve internet, TV and VOIP service issues in a call center environment.
  • Configured and maintained computers, servers, VoIP phones, and printers; troubleshoot and quickly resolved complex computer/network related issues.
  • Provided over-the-phone technical support for internet connectivity, cable television, and Voice Over Internet Protocol (VoIP) phone technology.
  • Configured Cisco Call Manager and Cisco Unity VOIP control programs to modifying user account information and Cisco IP Phone 7940 programming.
  • Provided basic support for VoIP system using Cisco Call Manager, Cisco Unity platforms, and Cisco VoIP phone provisioning.
  • Ensured customer accounts were in uniform order by taking initiative to dust video outlet and VoiP/HSD polls for undetected errors.
  • Answered calls relating to Internet connectivity, basic PC tech support, video and VOIP services, and billing inquiries.
  • Advanced troubleshooting identifying and escalating VOIP soft switch call routing issues, and route issues anomalies between major telecommunication providers.
  • Diagnose, troubleshoot, and resolve end user computing incidents (EUC) pertaining to analog and VOIP phone system.
  • Managed project to introduce VoIP and VPN to 15 islands throughout the Caribbean using SonicWALL and Cisco Call Manager Unity.
  • Provide network, server, VoIP, desktop and AV installation and support for over 40 branches throughout Kansas.
  • Trained on Cisco CallManager v6 and was promoted to the primary Cisco VoIP Administrator role for the southeast area.

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31. Tcp/Ip

low Demand
Here's how Tcp/Ip is used in Technical Support Specialist jobs:
  • Assisted with TCP/IP and Network Connectivity problems for university wireless access.
  • Provide Network Support on TCP/IP Settings and basic Internet Connectivity/Browser Troubleshooting.
  • Assisted users in accessing and troubleshooting internet browsers and TCP/IP configurations
  • Performed TCP/IP and dial-up networking configurations and modifications.
  • Network configuration functions utilizing TCP/IP-DHCP.
  • Handled computer issues involving: TCP/IP networking, Windows networking, networked printing, VPN connections, and Windows Operating systems.
  • Configured network adapters, clients and other services including TCP/IP, IPX, WINS, DNS, and other compatible protocols.
  • Maintained and monitored common network and authentication protocols/ technologies such as TCP/IP, NAT, VPN, Microsoft Active Directory.
  • Managed various areas of support including broadband connectivity, account provisioning, email setup, TCP/IP configurations and upgrade issues.
  • Provided problem solving and troubleshooting for connectivity issues with customers and helping customers with TCP/IP, DNS, and DHCP.
  • Created strong relationship with customers by resolving TCP/IP, DNS, DHCP related problems through remote desktop and on site.
  • Provided clients with tier 1 computer operational assistance and hardware, software, and basic networking & TCP/IP technical support.
  • Configured desktop systems for the network configured DHCP, DNS, and TCP/IP properties, Troubleshoot and repaired PC's.
  • Worked regularly with networking technologies including, but not limited to: TCP/IP, DNS server, and firewalls.
  • Provided support for issues involving routers, TCP/IP Protocol, Token Ring, Windows NT, and Point-of-Sale systems.
  • Installed Windows NT workstation operating system and configured for TCP/IP network, including DHCP, WINS and DNS settings.
  • Assisted network administrators in the monitoring of servers and network traffic, retrieval of backups, and TCP/IP issues.
  • Configured the local area network connection, setting the (TCP/IP), default gateway and personal Outlook setting.
  • Used knowledge of TCP/IP to configure network hardware, including establishing a specific DHCP range for remote locations.
  • Support TCP/IP, FTP, SFTP, Telnet, SSH on Linux/Windows based OS on proprietary system devices.

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32. Suite

low Demand
Here's how Suite is used in Technical Support Specialist jobs:
  • Assisted users with Microsoft Office productivity suite and other business approved software including hardware and networking challenges remotely.
  • Design technical training documentation for operating systems, applications and office suite of Products support.
  • Utilized PsTools suite to remotely manage computers, including unattended network administrative software installs.
  • Managed unclassified and classified VTC suites supporting Naval Flag Level global communications.
  • Provided in-depth software and hardware troubleshooting for Lotus end-user applications suites.
  • Configured and arranged Windows software packages/Microsoft suites to meet operational use.
  • Supported software like Adobe suite, Microsoft office suite, Outlook, Lotus Notes, XP, Win7, Active directory.
  • Provided desk-side technical support include Windows XP, MS Office Suite, printers, network operating systems and end-user software applications.
  • Developed a thorough understanding of the Examiner View application suite, associated three tier architecture/replication concepts, and SMS bridge processing.
  • Create documentation for PC and laptop set up for deployment of new systems, user enrollment process for artist software suite.
  • Tutored students in the use of various operating systems and MS office suite to enhance their basic understanding of computer usage.
  • Installed/configured software applications such as MS Office suites, e-mail, third party software, and instructional software for computer labs.
  • Used Windows OS, and Microsoft Office Tool Suite and associated software tools for various proposals, course materials and documentation.
  • Provided support for customers via telephone/e-mail using Microsoft Office Suites ensuring that the customer's support database is updated as required.
  • Provided phone, email, and remote support for IMC's suite of Police, Fire, and Public Safety software.
  • Resolve issues such as password resets, Microsoft Suite, network connectivity, Active Directory accounts, Exchange/Outlook and profile maintenance.
  • Install Personal computers upgrades and provide network support from application, set up, install and configure Microsoft Office suite.
  • Documented resolution processes using Microsoft Office Suite programs, such as Word, Excel, Access, and Power Point.
  • Job requirements included over the phone support on software suites, beta testing, troubleshooting, feature enhancement, etc.
  • Performed daily walk through of the office suites and their staff members to resolve their IT issues immediately if possible.

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33. Lotus Notes

low Demand
Here's how Lotus Notes is used in Technical Support Specialist jobs:
  • Maintained clusters of databases using IBM Lotus Notes for knowledge-sharing with various network administrative partners.
  • Lead Administrator of departmental Lotus Notes/Domino messaging and over 300 custom applications.
  • Attended Lotus/Domino Programming/Administration training and developed Lotus Notes databases.
  • Installed and reconfigured Lotus Notes and Mainframe applications.
  • Maintained Lotus Notes e-mail systems and Blackberry synchronization.
  • Participated in Lotus Notes to Microsoft Office Migration
  • Supported Lotus Notes configuration and technical support.
  • Trained in various programming languages including Assembler and PL/1, leadership, networking, LOTUS Notes, and FDA compliance classes.
  • Beta-tested software and Lotus Notes databases, providing input for increased productivity and ease of use for in-house personnel and customers.
  • Provided Quality Assurance support on multiple Windows OS platforms for various products to include Remedy, Exchange, and Lotus notes.
  • Resolve VPN, broadband, Wireless calls for Remote Users, also give support in advanced Lotus Notes and Windows issues.
  • Use LogMeIn Rescue to connect remotely with end-users to change domain passwords, Lotus Notes passwords and assist with software installations.
  • Migrated & installed of end users from CC: Mail & Lotus Notes 4.6 to either Outlook 98 or 2000.
  • Provided phone support for various MS applications including Exchange Mail, Outlook 98, Office 97 applications and Lotus Notes.
  • Led training sessions for students, faculty, and staff on MS Office, Lotus Notes, and other software.
  • Manage application data and programs for Lotus Notes, as well as, install and troubleshoot Lotus Notes 6.5/8.5.
  • Assisted Lotus Notes, SQL, and Cold Fusion developers with the formation of new applications to improve performance.
  • Support Tools used: Heat, Active directory, Lotus Notes, domino admin, mainframe, remote desktop.
  • Integrated IBM Lotus Notes to support client's needs by incorporating messaging and business solution applications on the go.
  • Trouble shooting Windows XP, Lotus Notes and other Microsoft software and entering information into BMC Service Desk Express.

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34. Password Resets

low Demand
Here's how Password Resets is used in Technical Support Specialist jobs:
  • Provided technical support to customers needing assistance with account administration including user creation, maintenance, password resets and locked accounts.
  • Processed permission privileges to Active Directory admin, granting password resets, enabling/disabling account unlocks per management/supervisor authorization.
  • Handled password resets for campus and remote employees while ensuring security verification requirements were met.
  • Administered and troubleshoot Active Directory; account creation/deletion, password resets and user/group NTFS permissions
  • Administered Active Directory with password resets, data access and enable/disabling of terminated employees.
  • Authenticated users to ensure network security and performed password resets and account unlocks.
  • Support Provided included: password resets, printer configuration setup/troubleshooting, break/fix instructions.
  • Assisted clients with password resets and intermediate navigation troubleshooting on various financial modules.
  • Performed password resets and any related hardware and software troubleshooting prior to escalation.
  • Supported Active Directory administration through resolving account lock outs and password resets.
  • Provided troubleshooting and support with hardware/software, password resets and Blackberry support.
  • Validated user's identity and performed password resets based upon approved procedures.
  • Performed Active Directory account modifications (move/add/changes) and password resets.
  • Resolved network connectivity issues, performed password resets and email administration.
  • Provided Active Directory administration; password resets and add/deleting users.
  • Perform password resets and workstation management in Active Directory.
  • Performed password resets for all internal applications.
  • Execute password resets for Carrier Security Managers.
  • Unlock accounts/password resets for different applications.
  • Provided solutions to 400+ branches to issues such as virus removal, AD password resets, hardware troubleshooting/imaging and printer issues.

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35. Technical Problems

low Demand
Here's how Technical Problems is used in Technical Support Specialist jobs:
  • Maintained hundreds of workstations across campus Supplied expert advice for complicated technical problems Given complete access to full department and materials
  • Analyzed complex customers issues, documented clearly methods and action plans used for future references and effectively resolved technical problems.
  • Corrected system level technical problems associated with national and international cellular phone network in a call center environment.
  • Consulted with development and enhancement programmers when needed, resolving technical problems and providing timely follow-up to customers.
  • Analyzed technical problems for warranty customers requiring advanced level product support using the Case Point Reasoning database.
  • Limit time necessary for customer interaction by taking remote ownership and correcting technical problems as appropriate.
  • Identified and resolved technical problems for security equipment used to monitor building-access control and alarm activity.
  • Mastered resolving technical problems, with leadership capabilities, superior time management and prioritization skills.
  • Skilled in troubleshooting, analyzing and resolving complex technical problems using advanced remote resolution processes.
  • Provided Support for Bristol Myers Squibb customers ensuring an expedited resolution user end technical problems.
  • Assessed and resolved technical problems from installation requirements to other common or complicated issues.
  • Diagnosed issues through communication with customers in a collaborative effort to resolve technical problems.
  • Contributed and supported Knowledge articles for internal users to assist in troubleshooting technical problems.
  • Analyzed communication needs of customer and consulted with staff engineers regarding technical problems.
  • Resolved technical problems, including coordination of problem solving efforts between departments.
  • Provided VoIP phone support including collaborating with vendors to resolve technical problems.
  • Analyze and resolve customer technical problems related to installation and configuration issues.
  • Communicated with customers to assist in technical problems pertaining to Sprint equipment.
  • Guided customers through established troubleshooting procedures to identify and resolve technical problems.
  • Assisted customers with resolution of software issues to identify specific technical problems.

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36. Problem Resolution

low Demand
Here's how Problem Resolution is used in Technical Support Specialist jobs:
  • Control the process of ensuring accurate and timely technology support and problem resolution to external customers through step-by-step solutions.
  • Provide technical and network problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions.
  • Audited and performed regular external customers visits for problem resolution or upgrades to customer desktop and network equipment.
  • Enhanced configuration documentation to expedite problem resolutions and maintained accuracy to reflect data center consolidations and moves.
  • Logged and tracked calls to maintain history records, developed documentation and provided a problem resolution database.
  • Assisted in clearing backlog of client-reported issues and restore customer satisfaction through troubleshooting and problem resolution.
  • Provide quality problem resolution for Human Resource Services application users, supporting various employee benefit products.
  • Maintained communications with customers during the problem resolution process, always utilizing superior customer service skills.
  • Support customers with on-line billing and account issues Provided thorough support and problem resolution for customers
  • Manage vendor field service representatives for problem resolution to supported sites including the corporate office.
  • Perform hardware software installations, upgrades and problem resolution to facilitate employee's day-to-day productivity.
  • Provided problem resolution and made product and service recommendations to enhance the customer relationship.
  • Provide single point of contact for entitlement verification, technical assistance and problem resolution.
  • Managed eight national customer accounts, providing direct customer service and technical problem resolution.
  • Utilized call management, problem resolution, problem escalation, techniques for customer/operation support.
  • Provided some system and database administrators support to the product and problem resolutions specialists.
  • Facilitated proactive improvement programs and problem resolution meetings with customers and company management.
  • Provide customer assistance with problem identification and problem resolution at the customers desktop.
  • Utilized and maintained problem resolution content management Maintained 24/7 global client support readiness.
  • Mentored new employees and documented concise procedures for technical and non-technical problem resolution.

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37. Knowledge Base

low Demand
Here's how Knowledge Base is used in Technical Support Specialist jobs:
  • Generate troubleshooting documentation and populated knowledge base by creation articles with resolutions for common issues.
  • Documented each case for future resolutions and assisted in documentation to internal knowledge base.
  • Analyzed problems utilizing RightNow Technologies and H/P Peregrine ServiceCenter knowledge base topics and Remedy.
  • Identified and filled gap in customer self-service solution by developing publicly accessible knowledge base.
  • Write user documentation and best practices/knowledge base conforming to organizational policies and procedures.
  • Update and support knowledge base development including service manuals and technical support documentation.
  • Developed and executed knowledge base strategies to analyze and develop user skill proficiency.
  • Participated in knowledge sharing via involvement in technical discussions and Knowledge Base documentation.
  • Documented information, research solutions utilizing knowledge base, internet and coworkers.
  • Created standard operating procedures and documentation for knowledge base and client community.
  • Assisted clients in developing a knowledge base on maneuvering technological projects.
  • Develop and maintain technical support documentation via Company Knowledge base.
  • Performed initial troubleshooting analysis while utilizing assorted knowledge base tools.
  • Maintain knowledge base through regular training opportunities and on-job-training.
  • Developed and implemented web-based support including internal knowledge base.
  • Created and tested Knowledge Based Articles for internal/external customers.
  • Created and updated knowledge base documentation for continuous improvement.
  • Created and maintained end-user documentation and Knowledge Base.
  • Assisted with implementation of Knowledge base resolution articles.
  • Create technical documentation for publication in Knowledge Base.

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38. Android

low Demand
Here's how Android is used in Technical Support Specialist jobs:
  • Performed configuration of iPad/iPhone/Android devices to mail & exchange servers.
  • Advanced technical support for customers specializing in android support.
  • Provide Technical Assistance to 5000+ Railroad employees using Windows 7, Windows 8, Mac, Android, and Apple devices.
  • Support of cell phones including Blackberry, iPhone, Android and Windows Mobile integration with company email and cloud based services.
  • Provided ongoing support for new deployment of Windows 7/ Macintosh desktop computers, Apple iPhone 5s and Samsung Android mobile devices.
  • Configured varies devices like Android handsets, BT and Wi-Fi printers, MSR, Signature capture device, debit/credit terminals.
  • Provided excellent customer support and technical assistance for AT&T Wireless customers Troubleshot problematic Android and Apple cellular devices.
  • Configure mobile devices (Blackberry, iPhone & Android) to send/receive emails and also to establish VPN remote connection.
  • Worked on device issues which resulted in full OS reloads on BlackBerries and factory resets on Android and IOS devices.
  • Resolved wireless connection issues on all devices and configured email accounts on mobile devices (IOS, Android).
  • Experience with Blackberry (Enterprise and Consumer Solutions), IOS, Android, MS knowledge and A+ Certified.
  • Provided technical support on high tech PDA devices ranging from blackberries, android devices, and window devices.
  • Tested and provided feedback for WiTopia software updates; for Mac, Windows, and Android mobile devices.
  • Performed a variety of tasks that includes personal electronic devices (Blackberry, Android, iPhone/iPad) configuration.
  • Support Corporate users with setup of adding company email to iPhone, Android, and iPad devices.
  • Assisted end users with the setup of enterprise email on Blackberries, Android, and Apple devices.
  • Configure Blackberry/RIM, iPhone & Android devices for wireless synchronization to Blackberry Enterprise Server & XenMobile Server.
  • Configure, support, and track mobile devices across multiple platform, IOS, Android, Blackberry.
  • Configured user account on mobile devices: Blackberry, Palm, I-Phone, Android, Smart phones.
  • Cross trained on Android Support, adding and deleting users to the network system (AirWatch).

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39. Unix

low Demand
Here's how Unix is used in Technical Support Specialist jobs:
  • Leveraged extensive experience in multiple operating environment including mainframe connectivity and security, Windows NT/2000 workstation and server and UNIX.
  • Maintained system integrity and functionality utilizing extensive troubleshooting techniques on UNIX, Linux, and Windows based systems.
  • Prepared materials for and performed classroom instruction for Certification 100, an introductory UNIX administration course.
  • Utilized UNIX software to set up teleconference/video calls for identification and provisioning to customer specifications.
  • Resolve customer reported issues concerning applications monitoring applications and operating systems; UNIX and Windows servers
  • Delivered front-line support for public safety software and first-level production support for UNIX proprietary software.
  • Managed and maintained UNIX network and Computer Support Specialist responsible for database design and modification.
  • Updated documentation to efficiently process customer issues Unix based Remedy database.
  • Maintained security patches, network integrity of all Unix/Linux environments.
  • Participated in identifying requirements for UNIX desktop armoring and monitoring.
  • Monitored and evaluated UNIX server interfaces.
  • Create and support Web Pages for SAIC On windows and used some UNIX PLATFORM, including repairing PC's and Software.
  • Acquire data from UNIX servers to output data sources and maintain Data engines such PROD, UAT and MODEL data systems.
  • Configured, installed and maintained SCO Unix based server/terminal networks used in Cotton States Insurance offices across the southeastern United States.
  • Installed all the OS and database software's needed for the hosting PC and UNIX servers, operating the web sites.
  • Monitor customer networks and devices such as: Unix and Windows servers, Routers, Switches, and running batch jobs.
  • Resolve issues at critical point of contact using multiple platform skills including UNIX, Linux, and Windows Operating System.
  • Configured systems using a number of architectures including Windows, Mac OS, Unix (Sun), Linux, IRIX
  • Involved in the database design applying normalization concepts and also in the development of business objects using Unix and Progress.
  • Support provided to users on systems utilizing Microsoft NT, Microsoft 2000 and Unix, while promoting AIS security policies.

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40. Linux

low Demand
Here's how Linux is used in Technical Support Specialist jobs:
  • Designed and maintained Linux-based enterprise server monitoring system, preventing service failure.
  • Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
  • Provide Database support by testing/recovering Databases connectivity through Linux command line.
  • Maintained existing programs/scripts and extended Linux system functionality as needed.
  • Administered Linux servers and created documentation for new users.
  • Administer customer support for Windows and Linux operating systems.
  • Experienced at installing Microsoft and Linux operating systems.
  • Configured peripherals in Linux and maintain background process.
  • Aided in maintaining and administering Linux infrastructure.
  • Managed Linux based intranet and portfolio platform.
  • Maintained and administered Windows/Linux systems.
  • Provided support to Corporate and Store users with a variety of hardware and software issues in a fast paced Windows/Linux environment.
  • Accessed customers' databases using Linux commands and collected logs/files to analyze and diagnose the root cause for their problems.
  • Maintained desktop hardware for 25+ employees by applying a keen knowledge of Windows, Linux, and MacOS operating systems.
  • Configure school and student owned Windows, Macintosh, and Linux PC's to use wireless network and networked printers.
  • Supported a Linux based application that received, reformatted and uploaded the customer's data to the online production system.
  • Upgraded the E911 application from a 32 bit HP-UX/Stratus configuration to the current 64 bit HP Red Hat Linux architecture.
  • Used WinSCP and FileZilla FTP clients to transfer files to and from MS Windows and Linux servers and client computers.
  • Work with clusters by DELL, HP, Super Micro; Operating Systems: Red Hat Linux, Debian Linux.
  • Provided maintenance, configuration and management of 1,000+ user accounts in Windows Server 2003 and Red Hat Linux environments.

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41. Novell

low Demand
Here's how Novell is used in Technical Support Specialist jobs:
  • Set up and maintained user accounts, including rights and membership using (Windows, Novell-GroupWise e-mail).
  • Installed/configured network cards in 54 new computers that were placed on a NOVELL Network.
  • Provided extensive customer support for Network administration for LAN manager and NOVELL servers.
  • Experience in: WINDOWS 95, WINDOWS NT 3.51, NOVELL, NETSCAPE, and Microsoft OFFICE 95 products.
  • Develop technical documentation to aid network specialists with Novell Fundamentals, Microsoft NT Diagnostic procedures, and overall network troubleshooting.
  • Provided network administration, installed new printers, configured workstations, and performed server configurations in Windows and Novell environments.
  • Provided concise system documentation and server configuration enhancements as well as detailed administrative support for the Novell computing environment.
  • Maintained and supported numerous clients in an Active Directory integrated Novell environment, including several proprietary programs.
  • Provided telephone and in-person technical/application support for Windows 2000/XP users on Novell/Windows Server network.
  • Managed Novell network environment and access for corporate network.
  • Provided software support for Microsoft and Novell environments.
  • Managed the complete operations of several Novell/Windows networks.
  • Provided technical support for Novell network environment.
  • Installed Novell networks utilizing Ethernet topology.
  • Demonstrated advanced PC/Novell network technical skills.
  • Provide new Hires with initial computer equipment setup, Novell and Active Directory account creation and applications required for specific department.
  • Supported a 2000 user environment where my responsibilities included supporting the school district's Novell and Windows server and desktop environment.
  • Managed assignment of IP addresses, inventory tracking, and provided first-tier system support and maintenance to Novell and UNIX servers.
  • Network Administrator for Novell server, 200 Windows 3.1 PCs, and 100 Macintosh computers in a 1500 student high school.
  • Provided on site as well as remote technical support to the users in Windows NT 4.0 & Novell Network environment.

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42. Vmware

low Demand
Here's how Vmware is used in Technical Support Specialist jobs:
  • Supported extremely wide array of platforms, including Macintosh systems and associated VMWare or Parallels configurations.
  • Utilized VMWare and DameWare products to remotely administer user workstations and Windows Servers.
  • Provide firmware updates and implementation along with VMware deployment and configuration.
  • Maintained and administered multiple Microsoft servers in a VMWare virtual environment.
  • Configured VMware Horizon environment with a variety of virtual desktop configurations.
  • Utilized VMWare and cloud technology for system enhancements and/or migrations.
  • Maintained VMware environments and supervised backup management.
  • Administer VMWare Horizon View environment.
  • Implemented Vmware environment for creation of virtual desktops, reducing equipment costs, improving administration and end users loved the flexibility.
  • Created and managed server infrastructures for each client, including Active Directory structure, Microsoft Exchange, Office 365, VMWare.
  • Assisted with implementation of VMware and transition hardware boxes to virtual machines and managed the EMC SAN housing all virtual machines.
  • Provide secondary support for server, switch, and application/OS support including VMware, SQL, Hyper-V, and Windows Server.
  • Perform hardware maintenance on desktops/laptops * Experience with Sales Force ticketing and remote systems * Hyper-v, VMware, virtual machines
  • Customized layer 2 and layer 3 networking between VMware, networking components and storage for high availability and maximum performance.
  • Researched, configured and deployed VMware View, with thin client machines deployed to various GTA stores and Call Center.
  • Perform upgrades, provide maintenance and implement software solutions for a variety of servers in a VMware based virtual environment.
  • Designed and implemented VMware ESX 3.5 Server, which enable the company to save money on hardware and electricity.
  • Monitored virtual server status through VMWare to alert the System Administrator of extended periods of strain on the network.
  • Utilize tools such as VMware and remote communication software to fix various issues with the customer's AOL software.
  • Create and customize VMWare View Virtual desktop templates for other departments to speed up process of creating base images.

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43. Level Support

low Demand
Here's how Level Support is used in Technical Support Specialist jobs:
  • Responded to trouble calls using Remedy ticketing system and escalated complicated problems to higher level support.
  • Provided after hours business level support for video and internet systems ensuring minimal downtime for customers.
  • Communicated issues effectively to Second Level Support and other support desks as necessary.
  • Delivered second-level support for computer and application issues within corporate and regional offices.
  • Resolve innumerable problems assigned to second level support, senior operator or supervisor.
  • Investigate, transfer and assign incident investigation to appropriate level support.
  • Moved into second level support position troubleshooting RAS and Dial-up connectivity.
  • Provided first level support on Firm approved applications and operating systems.
  • Provided second-level support for corporate Support Center and internal systems.
  • Trained mid-level support associates to troubleshoot software related issues.
  • Provided overall first level support for analysis and recovery.
  • Provided first level support to customers before escalation.
  • Escalated complex incidents to second-level support personnel.
  • Coordinated and managed second level support.
  • Provided upper-level support for UroChart users.
  • Resolve less complex problems immediately, while more complex Problems are assigned to second level support, senior operator or supervisor.
  • Provided high-level support, both internal and customer facing, for web-based FedEx Kinko's Business Stationery Systems (ImageX).
  • Reduced number of calls transferred to 2nd-level support by training Level 1 tech support to understand and troubleshoot formula syntax issues.
  • Communicate and follow through on any job or task assigned by second level support staff in a timely and accurate manner.
  • Worked with various groups including second and third level groups to obtain resolution to issues that went beyond first level support.

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44. Sharepoint

low Demand
Here's how Sharepoint is used in Technical Support Specialist jobs:
  • Created centralized SharePoint documentation repository.
  • Conducted documentation resolution for issues involving applications for end-users utilizing SharePoint, GroupWise, and Shared Drives.
  • Assisted with daily documentation and tracking of each customer concern using a SharePoint remedy ticketing system.
  • Implemented SharePoint as a primary, centralized collaboration document store and calendaring assistant across locations.
  • Designed and implemented SharePoint tracking system providing real-time data to project leadership and customers.
  • Supported departmental project based public/private collaboration resources including Exchange folders and SharePoint portal areas.
  • Manage Active directory/SharePoint site manager/Management of accounts and reporting functions for select instructional applications.
  • Utilize SharePoint as a ticketing service desk ticketing system to record incidents/requests.
  • Utilized Operating Systems Windows 7 Professional in Microsoft 365 and SharePoint environment.
  • Maintained detailed documentation and inventory of hardware and software in SharePoint.
  • Facilitated conference room communications by utilizing SharePoint and Exchange calendar.
  • Accessed controlled procedures and forms through SharePoint document management system.
  • Keep and share information regarding problem resolution using SharePoint.
  • Evaluated and selected Windows SharePoint Services for initial roll-outs.
  • Perform Microsoft SharePoint deployment, maintenance and administration.
  • Assumed management of departmental SharePoint site increasing participation.
  • Created documented procedures for internal staff on SharePoint.
  • Provided SharePoint troubleshooting for over 400+ customers.
  • Ensured accuracy of documentation stored in SharePoint environment
  • Supported Microsoft SharePoint website and databases.

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45. POS

low Demand
Here's how POS is used in Technical Support Specialist jobs:
  • Composed technical and how-to resolution articles that provide efficacious detailed steps on resolving problems of various scope.
  • Drafted proposals and other business development support activities and provided status input to higher level management.
  • Delivered quality customer service and maintained a positive professional attitude as to minimize customer s frustration.
  • Conducted research on proposed system upgrades and identified potential incompatibilities that led to alternative system purchase.
  • Identified requirements, proposed solutions, researched, designed and documented to implement approved solutions.
  • Distributed and mass mailed statements and applications requested by General Counsel for litigation purposes.
  • Position provided key avenue for expansion of communications skills and introduction into corporate management.
  • Monitored/Maintained FTP Servers Connections, and Activity for possible problems, escalated when necessary.
  • Proposed, installed, configured and managed network storage expansion solution for existing infrastructure.
  • Developed project objectives by reviewing project proposals and plans; conferring with management.
  • Received positive evaluations from computer lab coordinator for customer service and technical skills.
  • Submitted proposed solutions to basic issues in the knowledge base and internal/external documentation.
  • Provided support to install retail POS software and applications for inventory management.
  • Monitored regular and timely communications and fostered positive business relationships with clients.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Prepare charts and enlarged posters for professional development and managerial meetings.
  • Authored and edited corporate proposals and special projects for various departments.
  • Position consisted of troubleshooting and diagnosing software and hardware problems reported.
  • Proposed process improvements/system enhancements for improving the current data analysis procedures.
  • Conducted data system studies and prepared documentation and specifications for proposals.

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46. DNS

low Demand
Here's how DNS is used in Technical Support Specialist jobs:
  • Supported and maintained DHCP/DNS administrations.
  • Remedy ticketing software, TCP/IP, IOS for Cisco Routers and Switches, DNS, DHCP, Submitting and IP addressing,
  • Authenticated (MAC Filter) clients in network server, configured DHCP, DNS, and static IP for network connectivity.
  • Monitor, test and analyze network services such as MS Active Directory, DNS, DHCP and SNMP on various servers.
  • Utilized network functional tools including DNS, DHCP, Active Directory, IIS and FTP; on Servers and Virtual Servers.
  • Configure end users network settings with the proper network configurations: Static IP Address, Gateway, DNS and WINS.
  • Implemented and troubleshoot issues related to Active Directory Infrastructure related to DNS, DHCP, Authentication, and Group Policies.
  • Answered technical support calls creating trouble tickets concerning email, DNS, Web Sites, and the 3COM phones system.
  • Installed Windows server with Active Directory, DNS, TCP/IP, and DHCP and created Domain Controller (DC).
  • Trained new and current employees on how to configure Business Class Email, Web Hosting, DNS and IP services.
  • Handled escalated issues and troubleshot issues with DNS, FTP, website accessibility, log parsing, and best practices.
  • Identified and solved technical issues (connectivity issues, software, hardware, email, DNS, ETC.).
  • Advanced my understanding of core Windows Server systems such as Active Directory, Network storage, DHCP, and DNS.
  • Provided expertise in advanced networking technologies, such as TCP/IP, DNS, DHCP, SMTP, and so forth.
  • Designed, implemented and supported DNS, WINS and DHCP Servers on Windows NT 4.0 and Windows 2000 Advanced Server.
  • Support all other distributed technologies such as DNS, WINS, Group Policies, and File Replication Service etc.
  • Administer Windows network; this includes but not limited to DNS, DHCP, AD, and Group Policy.
  • Administered and setup local computer accounts and security policies, using TCP/IP, DHCP WINS AND DNS when needed.
  • Administered network services in Active Directory, tape backup, mail server, and assisted in department DNS configuration.
  • Demonstrated expertise with Microsoft Windows client and server operating systems, various network services such as DHCP and DNS.

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47. Microsoft Windows

low Demand
Here's how Microsoft Windows is used in Technical Support Specialist jobs:
  • Migrated 6,000 Microsoft Windows 7 user files to Microsoft OneNote displaying images instantly when opening folders that improved accessibility.
  • Work includes Microsoft Windows account administration, general software issue resolution, and general hardware issue resolution.
  • Provided medical professionals quality level two customer support on Microsoft Windows and Networking software and hardware problems.
  • Performed Microsoft Windows desktop enhancements in compliance with change control policies auditing Microsoft Windows desktop software.
  • Identified, analyzed, and resolved technical problems and performed upgrades associated with Microsoft Windows applications.
  • Instructed customers through problems involving in-house developed applications and Microsoft Windows applications and networking problems.
  • Handled Microsoft windows installation/set up, along with troubleshooting and upgrading installations of the workstations.
  • Achieved a high level of security discipline in a professional Microsoft windows service environment.
  • Provide security administration functions for Banyan and Microsoft Windows NT network operating systems.
  • Provided Microsoft Windows support with excellent customer service in a call center environment.
  • Supported desktop systems and applications in a networked/PC Microsoft Windows 7 environment.
  • Position required expert knowledge of Microsoft Windows Environment and various software applications.
  • Maintained baseline configuration of Microsoft Windows server and Microsoft Windows workstation images.
  • Provided software and hardware technical support in a Microsoft windows environment.
  • Diagnosed Microsoft Windows Operating System and hardware issues surrounding Operating System.
  • Support and maintain Microsoft Windows Operating System and recommend security patches.
  • Provide technical support for entire Microsoft Windows environment including satellite sites.
  • Performed installation of Microsoft Windows Operating System and Tax software.
  • Resolved desktop and application problems in a Microsoft Windows environment.
  • Provided support for Microsoft Windows desktop support and network connectivity.

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48. Computer Software

low Demand
Here's how Computer Software is used in Technical Support Specialist jobs:
  • Assist faculty and staff with technology-related problems, including various computer software, Microsoft Office applications, Windows and MyGateway intranet.
  • Resolved personal computer software, network, and associated peripheral trouble calls daily, which involved extensive customer interaction and education.
  • Store Operations Technical Support o Provided remote assistance to corporate stores in maintaining and troubleshooting computer software applications and hardware issues.
  • Performed comprehensive diagnostic problem determination and implemented required patches, service packs or enhancements to COPPS computer software and hardware.
  • Addressed basic and advanced computer software support requirements of clients, evaluating concerns regarding system operations and offering suggestions accordingly.
  • Performed system administration including the installation, maintenance, configuration, and assurance of the computer software integrity.
  • Conducted customer service interviews via telephone for a computer software company specializing in stock market data retrieval.
  • Maintain and process all inquires including all billing information pertaining to computer software, troubleshooting when necessary.
  • Answered computer questions and instructed University personnel over the phone concerning a variety of computer software difficulties.
  • Instructed customers and internal employees on specialized computer software that managed all aspects of daily operations.
  • Analyze and troubleshoot computer software products, computer systems, peripheral devices and network connectivity.
  • Performed technical and application telephone support of Microsoft computer software and all Volkswagen/Audi customized software.
  • Handled routine user problems and questions and assisting users occasionally with computer software questions.
  • Provide data security and inventory of personal computer software, hardware and programming.
  • Installed locally developed and agency provided computer software, updates and security patches.
  • Managed servicing staff via computer software/hardware troubleshooting, repair, and maintenance.
  • Correct improperly loaded computer software to return product functionality to the user.
  • Performed installation, configuration and maintenance of client computer software and hardware.
  • Served as a Technical Support Specialist for a computer software development company.
  • Delivered excellent customer service for computer software company specializing in security software.

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49. Sccm

low Demand
Here's how Sccm is used in Technical Support Specialist jobs:
  • Experience with SCCM to deploy enterprise applications and internally developed software.
  • Performed network installations and software patch management using Microsoft SCCM.
  • Utilized Microsoft SCCM and Windows PowerShell for automation
  • Work with the Infrastructure Team to assist with the development and documentation of a Microsoft SCCM hardware imaging and deployment process.
  • Provided single installation requests for software on laptops, desktops, and servers via Marimba, SCCM and Active directory.
  • Maintain and support network data and user information through systems including Active Directory, SCCM, and Cisco Director.
  • Created SCCM servers, Distribution Branch Servers, Software packages, Task Sequence, Collections and also managing it.
  • Imaged PC's and Mac's using the System Center Configuration Manager (SCCM) agent to initiate migration.
  • Provided SCCM Packages to be distributed out to employees to install drivers, software, and updates to collections.
  • Utilized System Center Configuration Manager (SCCM) from a support perspective to provide remote desktop support to customers.
  • Created SCCM packages to update IE, Java, Flash, Acrobat Reader, and other needed software.
  • Received Divisional and Regional accolades for SCCM and Windows 8 initiatives, and for outstanding internal customer service.
  • Ensured that all Labs have 100% of the applications necessary for all courses by updating using SCCM.
  • Administer software installs to physical and virtual machines using Active Directory, Marimba and SCCM Application Management tools.
  • Worked with Active Directory and SCCM (ConfigMgr 2007) * Tasked with maintaining the loaner laptop collection.
  • Provided recommendations for SCCM team for image builds in order to accommodate more efficient deployment of WYSE devices.
  • Complete 3rd quarter deployment of Dell laptops and desktops, using SCCM 2007 for imaging and software pushes.
  • Received high inbound calls of 20-25 per day * Coordinated desktop support for laptops/desktops, zero touch SCCM imaging
  • Utilized Microsoft SCCM for remote control, software distribution, operating system deployment, and network access protection.
  • Used Windows Remote desktop or SCCM to remote onto a user's PC for troubleshooting and resolving issues.

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50. Peripheral Equipment

low Demand
Here's how Peripheral Equipment is used in Technical Support Specialist jobs:
  • Deployed, installed, configured laptop and desktop computers and other peripheral equipment and software within established organizational standards and guidelines.
  • Installed, configured and upgraded software and operating system; maintained and repaired hardware and peripheral equipment in laboratory and offices.
  • Load peripheral equipment with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators.
  • Configured, installed, updated, repaired and replaced computer systems, peripheral equipment and related hardware throughout the organization.
  • Performed maintenance and support of personal computers, software and peripheral equipment, identifying problems and providing appropriate solutions.
  • Perform general maintenance tasks; troubleshoot and resolve issues with computer systems and peripheral equipment located throughout the organization.
  • Install and configure the ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Identified/Coordinated resolution installs with internal/external programmers, train personnel on the usage of all applications and peripheral equipment.
  • Provided daily technical support for network connectivity, telecommunications, peripheral equipment installations, and maintained network performance.
  • Analyze information to determine, recommend, and plan computer specifications and layouts, and peripheral equipment modifications.
  • Prepared, configured and tested workstations, peripheral equipment and software for deployment into the corporate environment.
  • Installed configured, supported, maintained, and troubleshoot computers and peripheral equipment and telephone-based hardware technologies.
  • Installed and configured peripheral equipment including keyboard, mouse, computer monitors and other similar equipment.
  • Installed and configured company computers, printers and peripheral equipment, and conference room projector configurations.
  • Configured and installed desktops and related peripheral equipment at customer locations throughout a four state radius.
  • Support of Microsoft operating systems, networking, connectivity, computer peripheral equipment and software applications.
  • Maintained accurate inventory records of hardware and peripheral equipment to adhere to asset management procedures.
  • Use a personal computer, peripheral equipment, associated software programs and office automation equipment.
  • Handled installation and maintenance of laptop/desktop computers, software/hardware, and peripheral equipment.
  • Operated, monitored, and controlled related peripheral equipment with no supervision.

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20 Most Common Skill for a Technical Support Specialist

Computer Hardware13%
Technical Support12.2%
Network Printers7.8%
Desk Support7.2%
Desktop6.4%
Phone Calls5.7%
Troubleshoot5.4%
Customer Service5.4%

Typical Skill-Sets Required For A Technical Support Specialist

RankSkillPercentage of ResumesPercentage
1
1
Computer Hardware
Computer Hardware
10.3%
10.3%
2
2
Technical Support
Technical Support
9.6%
9.6%
3
3
Network Printers
Network Printers
6.2%
6.2%
4
4
Desk Support
Desk Support
5.7%
5.7%
5
5
Desktop
Desktop
5.1%
5.1%
6
6
Phone Calls
Phone Calls
4.5%
4.5%
7
7
Troubleshoot
Troubleshoot
4.3%
4.3%
8
8
Customer Service
Customer Service
4.3%
4.3%
9
9
Active Directory
Active Directory
4%
4%
10
10
Email Accounts
Email Accounts
3.6%
3.6%
11
11
Windows XP
Windows XP
3.5%
3.5%
12
12
Hardware Issues
Hardware Issues
3.4%
3.4%
13
13
Laptops
Laptops
2.7%
2.7%
14
14
Setup
Setup
2.5%
2.5%
15
15
Internet
Internet
2.2%
2.2%
16
16
VPN
VPN
1.8%
1.8%
17
17
User Accounts
User Accounts
1.7%
1.7%
18
18
Remote Access
Remote Access
1.4%
1.4%
19
19
OS
OS
1.2%
1.2%
20
20
End User
End User
1.2%
1.2%
21
21
LAN
LAN
1.1%
1.1%
22
22
Mac
Mac
1.1%
1.1%
23
23
Citrix
Citrix
1.1%
1.1%
24
24
PCS
PCS
1.1%
1.1%
25
25
Software Applications
Software Applications
1%
1%
26
26
Trouble Tickets
Trouble Tickets
1%
1%
27
27
Computer System
Computer System
1%
1%
28
28
SQL
SQL
0.9%
0.9%
29
29
Technical Assistance
Technical Assistance
0.9%
0.9%
30
30
Voip
Voip
0.8%
0.8%
31
31
Tcp/Ip
Tcp/Ip
0.8%
0.8%
32
32
Suite
Suite
0.8%
0.8%
33
33
Lotus Notes
Lotus Notes
0.7%
0.7%
34
34
Password Resets
Password Resets
0.7%
0.7%
35
35
Technical Problems
Technical Problems
0.6%
0.6%
36
36
Problem Resolution
Problem Resolution
0.6%
0.6%
37
37
Knowledge Base
Knowledge Base
0.6%
0.6%
38
38
Android
Android
0.6%
0.6%
39
39
Unix
Unix
0.5%
0.5%
40
40
Linux
Linux
0.5%
0.5%
41
41
Novell
Novell
0.5%
0.5%
42
42
Vmware
Vmware
0.5%
0.5%
43
43
Level Support
Level Support
0.5%
0.5%
44
44
Sharepoint
Sharepoint
0.5%
0.5%
45
45
POS
POS
0.5%
0.5%
46
46
DNS
DNS
0.5%
0.5%
47
47
Microsoft Windows
Microsoft Windows
0.4%
0.4%
48
48
Computer Software
Computer Software
0.4%
0.4%
49
49
Sccm
Sccm
0.4%
0.4%
50
50
Peripheral Equipment
Peripheral Equipment
0.4%
0.4%

50,254 Technical Support Specialist Jobs

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