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Technical support specialist skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Jennifer Richardson Ph.D.,

Anthony Baron

Technical support specialist example skills

One of the most important hard skills a technical support specialist can possess is effectively troubleshooting technical problems, because it is best for all parties when issues are quickly resolved. It's also important for technical support specialists to have the hard skill of experience working with anc repairing hardware.

When it comes to soft skills, technical support specialists should have strong customer service skills above all else. Technical support specialists need to deal with a high volume of customers, and great customer service skills are crucial for dealing with this without getting overwhelmed.

Below we've compiled a list of the most critical technical support specialist skills. We ranked the top skills for technical support specialists based on the percentage of resumes they appeared on. For example, 11.7% of technical support specialist resumes contained customer service as a skill. Continue reading to find out what skills a technical support specialist needs to be successful in the workplace.

15 technical support specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how technical support specialists use customer service:

Supported incoming calls from domestic and international business customers, by performing trouble-shooting and service inquiry management and superior customer service.
Developed and implemented customer service policy and procedures, including maintenance of internal records for warranty and technical support issues.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how technical support specialists use technical support:

Solved technical support questions by phone to residential and business DSL customers * Provided installation and configuration instructions for broadband service.
Provided technical support to Everyone's Internet Service Provider; assisted computer users regarding system hardware and software applications.

3. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how technical support specialists use troubleshoot:

Educated and advised internet equipment operation to customers via telephone explaining equipment usage and troubleshoot internet equipment issues.
Coordinated with multiple telecommunications vendors to troubleshoot line issues, equipment failures and performance problems.

4. Math

Here's how technical support specialists use math:

Support for students included programs in math, reading and science, grades 3 through 10.
Earned solid reputation for resolving complex computer, software, and math issues.

5. Customer Satisfaction

Here's how technical support specialists use customer satisfaction:

Identified, analyzed and resolved level 2 severity alerts within 15 minutes, resulting in customer satisfaction exceeding expectations.
Provided troubleshooting and effective navigational skills to each customer within a time sensitive environment while ensuring customer satisfaction.

6. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how technical support specialists use phone calls:

Handled customer phone calls; analyzed problems; diagnosed probable cause; systematically eliminated alternatives; and provided troubleshooting solutions.
Answered telephone calls, analyzed problems using automated diagnostic programs and resolve recurrent difficulties encountered by users.

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7. Desk Support

Here's how technical support specialists use desk support:

Help desk support for customer service, answering questions regarding accounts, application status and credit card application requirement information.
Provide network support, computer hardware/software/telecommunication support, help desk support, data backup and recovery for small business.

8. Post Sales

Here's how technical support specialists use post sales:

Provided post sales support for modifications and upgrades for existing equipment.
Provide post sales technical support for wireless data customers.

9. Help-Desk Support

Here's how technical support specialists use help-desk support:

Provided computer help-desk support and technical training on hardware/software to end users.
Provided computer help-desk support via telephone and email communication with Travel Agents.

10. Remote Desktop

Here's how technical support specialists use remote desktop:

Performed remote support administration via Microsoft Remote Desktop and Microsoft Management Console snap-ins.
Implemented remote desktop software to multiple computer systems at different locations.

11. Customer Issues

Here's how technical support specialists use customer issues:

Received numerous awards for delivering outstanding customer service and resolved numerous escalated customer issues assigned to me by my managers.
Leverage Remote-Desktop, ICMP, and proprietary enterprise-level network management tools to resolve customer issues efficiently and exceed client expectations.

12. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how technical support specialists use java:

Provided Internet Explorer troubleshooting, especially with government-based web-applications involving Java.
Managed all operating end-user software including JavaScript - updating/installing Java.

13. SQL

Here's how technical support specialists use sql:

Collected hardware/software requirements and specifications to perform the installation of Server Edition with SQL Database setup.
Conducted system administration activities on the organization's UNIX and SQL based operating system environment.

14. Computer System

Here's how technical support specialists use computer system:

Coordinated departmental transition to new corporate computer system of approximately 90 workload coordinators which was implemented for operational efficiency.
Evaluated work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations.

15. Customer Support

Here's how technical support specialists use customer support:

Provide technical/customer support for any Verizon customer issue, troubleshoot Verizon equipment issues, and resolve any customer concerns.
Participated in customer support management processes and provide technical expertise on AAFES roles in relation to mission execution.

5 Technical Support Specialist resume examples

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What skills help Technical Support Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on technical support specialist resumes?

Jennifer Richardson Ph.D.

Professor, Purdue University

Always the soft skills - they stand out I think first and foremost regardless of where you are coming from and where you are going to. Without the ability to communicate, collaborate, facilitate, and problem-solve it is tough to succeed in today's environment. Experience is also key no matter the position; without prior experience to demonstrate the skills you are indicating you have trained for it is hard for those doing the hiring to know if you have learned the skills or if you have learned and experienced (or applied) those skills. Students should seek out opportunities to apply their skills while still working through their program. I believe going forward with K-12 educators we will see that those that have training or professional development with teaching at a distance will go a long way. Before COVID-19 hit we were already planning a new offering for virtual instruction licensure, it is now garnering a lot of attention.

What soft skills should all technical support specialists possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for technical support specialists?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What technical support specialist skills would you recommend for someone trying to advance their career?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

With remote-working and virtual collaborations becoming routine, more firms are increasing their investments in technology. In my opinion, irrespective of the location, many companies will seek to hire technology professionals.

What type of skills will young technical support specialists need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a technical support specialist stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of technical support specialist skills to add to your resume

The most important skills for a technical support specialist resume and required skills for a technical support specialist to have include:

Customer Service
Technical Support
Troubleshoot
Math
Customer Satisfaction
Phone Calls
Desk Support
Post Sales
Help-Desk Support
Remote Desktop
Customer Issues
Java
SQL
Computer System
Customer Support
OS
Technical Assistance

Mac
Linux
Technical Issues
Network Printers
Strong Customer Service
Technical Problems
User Support
Tcp Ip
Email Accounts
Help Desk
Remedy
VPN
DNS
Problem Resolution
Software Issues
PCS
Android

Software Applications
Windows Server
User Accounts
TCP/IP
Technical Troubleshooting
PowerPoint
Microsoft Windows
SharePoint
VoIP
Workstations
Password Resets
Level Support
Citrix
Network Connectivity
SCCM
Lan

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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