Technical support specialist jobs in Jonesboro, AR

Responsibilities Assist staff to resolve computing issues as needed, on location and in person. Monitor help desk for tickets needing attention, returning email, and speaking on the phone. Create and/or address work tickets submitted directly by staff or via automation Installation and configuration of new and refurbished company desktop and mobile equipment Maintains the operation on-site technology at multiple locations to include but not limited to telephones, surveillance cameras, printing and scanning equipment. Will be briefly introducing and demonstrating IT systems and technology processes to new hire employees at bi-weekly orientation. Source and contact when needed, local tech repair businesses to visit remote users on behalf of MFH Performs other related tasks as assigned by the Director of Technology Services or other applicable personnel in charge. Qualifications Prior experience in a Service Desk, Help Desk, or direct customer service/technical support role in an unscripted call-center environment, or experience with IT/IS in a clinical environment helpful. Good working knowledge of desktop hardware and software, Microsoft Office applications, cloud-based internet applications such as Office 365, Microsoft Windows operating systems and remote support tools. Must have basic computer networking skills including some experience with switches, routers and network cabling, wired and wireless. Experience with computer peripherals such as scanners, signature pads and network copier/printers. Strong customer service and verbal communication skills, and the ability to speak in front of a group. Willingness to work 40 hours per week, within the hours of 12am and 1159pm US CST TIME. Must be aware of and agree to work off-hours including the possibility of holidays. Must be able to work unsupervised, have a courteous and helpful attitude and a willingness to learn. Must have reliable transportation to facilitate job duties at other MFH locations in the area. Requires the strength and stamina to perform duties. Must be physically capable of receiving and following verbal and written directions. Must be physically capable of sitting and/or standing for several hours at a time. Must have good auditory, visual, and olfactory ability. Ability to use hands and fingers to handle or feel objects, tools, or controls. Must be able to maintain effective audio, visual discrimination and perception needed for making observations, communicating with others, reading and writing, and operating office equipment and other treatment equipment. Must be able to use a telephone to communicate verbally and a computer to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen, chart, or other treatment items. Must be willing and able to work with all employees of Methodist Family Health. Flu shot is mandatory and required for all positions (subject only to qualified exemptions). Eligibility and continued eligibility for this position requires the hired candidate have and maintain personal primary residence within reasonable driving distance (less than 45 minutes) of assigned location while employed with MFH s are not intended, nor should be construed, to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. PHI Access Level One - Full Access: Ongoing regular access to PHI of all forms while the employee is on duty and performing within the scope of his or her job as defined by the employee's job description, and Policy and Procedure. Such access must be for cause, consistent with job responsibilities and related to patients, claims, audits, reviews and other legitimate business purposes. (e.g. Physicians, nurses and other clinicians)

Responsibilities Assist staff to resolve computing issues as needed, on location and in person. Monitor help desk for tickets needing attention, returning email, and speaking on the phone. Create and/or address work tickets submitted directly by staff or via automation Installation and configuration of new and refurbished company desktop and mobile equipment Maintains the operation on-site technology at multiple locations to include but not limited to telephones, surveillance cameras, printing and scanning equipment. Will be briefly introducing and demonstrating IT systems and technology processes to new hire employees at bi-weekly orientation. Source and contact when needed, local tech repair businesses to visit remote users on behalf of MFH Performs other related tasks as assigned by the Director of Technology Services or other applicable personnel in charge. Qualifications Prior experience in a Service Desk, Help Desk, or direct customer service/technical support role in an unscripted call-center environment, or experience with IT/IS in a clinical environment helpful. Good working knowledge of desktop hardware and software, Microsoft Office applications, cloud-based internet applications such as Office 365, Microsoft Windows operating systems and remote support tools. Must have basic computer networking skills including some experience with switches, routers and network cabling, wired and wireless. Experience with computer peripherals such as scanners, signature pads and network copier/printers. Strong customer service and verbal communication skills, and the ability to speak in front of a group. Willingness to work 40 hours per week, within the hours of 12am and 1159pm US CST TIME. Must be aware of and agree to work off-hours including the possibility of holidays. Must be able to work unsupervised, have a courteous and helpful attitude and a willingness to learn. Must have reliable transportation to facilitate job duties at other MFH locations in the area. Requires the strength and stamina to perform duties. Must be physically capable of receiving and following verbal and written directions. Must be physically capable of sitting and/or standing for several hours at a time. Must have good auditory, visual, and olfactory ability. Ability to use hands and fingers to handle or feel objects, tools, or controls. Must be able to maintain effective audio, visual discrimination and perception needed for making observations, communicating with others, reading and writing, and operating office equipment and other treatment equipment. Must be able to use a telephone to communicate verbally and a computer to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen, chart, or other treatment items. Must be willing and able to work with all employees of Methodist Family Health. Flu shot is mandatory and required for all positions (subject only to qualified exemptions). Eligibility and continued eligibility for this position requires the hired candidate have and maintain personal primary residence within reasonable driving distance (less than 45 minutes) of assigned location while employed with MFH s are not intended, nor should be construed, to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. PHI Access Level One - Full Access: Ongoing regular access to PHI of all forms while the employee is on duty and performing within the scope of his or her job as defined by the employee's job description, and Policy and Procedure. Such access must be for cause, consistent with job responsibilities and related to patients, claims, audits, reviews and other legitimate business purposes. (e.g. Physicians, nurses and other clinicians)

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are seeking a highly motivated and customer-focused IT Helpdesk Technician to provide exceptional technical support to our employees. The ideal candidate will be a proactive problem-solver with a strong understanding of IT fundamentals and a passion for delivering excellent service. You will be the first point of contact for IT-related issues, ensuring timely and effective resolutions to keep our employees productive. What you'll do: * Provide First-Level Technical Support: Respond to and resolve IT support requests via phone, email, ticketing system, and in person. * Troubleshoot Hardware and Software Issues: Diagnose and resolve issues related to desktops, laptops, printers, peripherals, operating systems (Windows, mac OS), and common software applications. * User Account Management: Create, modify, and disable user accounts in Active Directory and other relevant systems. * Network Support: Assist with basic network troubleshooting, including connectivity issues and VPN support. * Software Installation and Configuration: Install, configure, and update software applications as needed. * Hardware Maintenance: Perform basic hardware maintenance and repairs, and coordinate with vendors for more complex issues. * Documentation: Maintain accurate records of support requests, resolutions, and IT inventory. Create and update knowledge base articles and user guides. * Escalation: Escalate complex issues to higher-level support teams as necessary. * Customer Service: Provide excellent customer service and maintain a professional and positive attitude. * Remote Support: Provide remote support to users in various locations. * Adhere to IT Policies: Follow company IT policies and procedures to ensure security and compliance. * Onboarding/Offboarding: Assist with the IT aspects of employee onboarding and offboarding. What you will need to know/have: * Minimum of 1-3 years of experience in an IT helpdesk or technical support role. * Strong understanding of Windows and mac OS operating systems. * Proficiency in troubleshooting hardware and software issues. * Experience with Active Directory and user account management. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP). * Experience with ticketing systems (e.g., Jira Service Management, ServiceNow). * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Customer-focused with a strong commitment to providing excellent service. * Ability to prioritize and manage multiple tasks effectively. * Fluent in English, both written and verbal. * Willingness to learn and adapt to new technologies. It would be a bonus if you also had: * IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional). * Experience with cloud-based applications (e.g., Google Workspace, Microsoft 365). * Experience with video conferencing systems (e.g., Google Meet, Zoom, Microsoft Teams). * Experience with MDM solutions (e.g., Jamf, Intune) We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Computer Support Technician The Computer Support Technician works under the supervision of the Network and Support Administrator and is responsible for assisting the Network and Support Administrator and IT Manager in supporting the IT infrastructure. Responsibilities Serve as technical support for all end users. Provide support for hardware, software, web based applications, and communications to end users. Maintain and install hardware and software (including but not limited to PCs, laptops, printers and other peripherals, phones, and wiring.) Assist in monitoring and maintaining the security of the network (including but not limited to stored data and end user devices.) Assist in maintaining and updating systems on the network (including but not limited to firewalls, wireless, email, endpoint protection, and servers) keeping downtime to a minimum. Develop and maintain current expertise in software, operating systems, network equipment, etc. Some travel may be required. Knowledge, Abilities and Skills Knowledge of server and network infrastructure Understanding of local and wide area networks Knowledge of general PC maintenance with the ability to evaluate, diagnose and correct software/hardware problems Knowledge of common networking concepts: TCP/IP, DNS, DHCP, VPN, wireless networks, etc. Efficient with Windows Operating Systems and Microsoft Office Experience with telephone systems Education / Experience One to Three years in computer applications or related area; Bachelor's degree in Computer Science or related field is recommended.

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block! What you'll do... As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season. Day to day, you'll… * Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages * Deliver supplies and materials to and from tax office locations in a timely and organized manner * Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards * Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst * Maintain an inventory of district resources * Track and control hot spare computer equipment in the district * Document hardware problems and their resolution within the ticketing system * Maintain up-to-date technical knowledge of the department's supported products and systems * Participate in all required training relevant to the position and perform other duties as assigned What you'll bring to the team... Education: * High school diploma or equivalent Work Experience: * Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools * Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware * Must have reliable transportation to travel between office locations as required * Must be able to work independently * Must be able to lift 55 pounds * Demonstrated decision-making, analytical, and problem-solving skills * Demonstrated organization, prioritization, and project coordination skills * Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates * Effective time management and multi-tasking skills * Ability to follow direction Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season. Day to day, you'll… * Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages * Deliver supplies and materials to and from tax office locations in a timely and organized manner * Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards * Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst * Maintain an inventory of district resources * Track and control hot spare computer equipment in the district * Document hardware problems and their resolution within the ticketing system * Maintain up-to-date technical knowledge of the department's supported products and systems * Participate in all required training relevant to the position and perform other duties as assigned

Job Description Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are currently looking for a residential Technical Support Representative (TSR) to join our team! Ideal Candidates: Are inquisitive and have an aptitude for effective problem-solving Enjoy solving problems and helping to build rapport with customers Demonstrate advocacy for internal and external customers Enjoy working in a team-oriented, professional office environment with awesome like-minded people Some of our very best TSRs are seeking to gain experience in the Information Technology and Networking industry and, in time, have moved into other positions within our company! What You'll Do Our TSRs serve as the primary point of contact for residential internet, TV, and telephone customers with service-related issues. TSRs main responsibilities include: Ensuring every customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and adapting their communication style to the needs of the customer Thinking logically and following standardized procedures to solve technical issues Proficiently documenting troubleshooting steps during conversations with customers Logging all calls handled Checking and responding to support emails and chats Maintaining confidentiality and security of all customer information Making outbound calls for the purpose of follow-up and support Maintaining schedule flexibility, including weekends and holidays What You'll Bring to The Table Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement opportunities Excellent customer service mindset and skills, with prior experience working with customers The ability to learn quickly and apply coaching feedback Basic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooks Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner Associates degree in Computer Technology or a related field is preferred but not required What You'll Love About Working With Us Meaningful Benefits As a member of the Ritter Communications team, you will have access to competitive compensation and an outstanding benefits package, which includes health, dental, vision, cancer, accident and life insurance, as well as short-term and long-term disability coverage. On top of our already strong 401(k) match program, you will receive additional company funded 401(k) contributions to help you reach retirement goals even faster. Time Off We invest in the wellness of team members through paid time off, company-funded health savings accounts, and free gym memberships. Performance-based compensation Technical Support Representatives are eligible to receive monthly incentives based on performance, above our normal hourly salary. We also offer promotion opportunities to TSR 2 and TSR 3 levels for even more earning potential. Upon achievement of optional CompTIA ITF+, A+, and Network+ certifications, employees are eligible for additional hourly compensation. Room to Grow We understand that career development is important to you. It is important to us, too. In the ever-evolving world of technology, continuous learning is vital. From tuition reimbursement to certifications to paid training opportunities, we provide our team with the tools and resources they need to keep skillsets sharp and career paths thriving. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

MEET COMPASS We are a full service BPO that partners with brands to power growth through exceptional customer experience Our founders were trailblazers in the eComm industry When they couldnt find a customer service partner that was as innovative as they were they built it Many companies view their customer care as a cost center but we believe it can be so much more If you delight the customer listen to their feedback and use their insights to gather data about products and offerings customer care can have a strategic role in growing a business Role Expectations Act as the primary point of contact for US based employees of a Quick Service Mexican Grill providing technical support for store devices POS systems hardware printers scanners network troubleshooting and all company systems Perform remote troubleshooting through diagnostic techniques and pertinent questions Documents incidents and resolutions and provides updates to the knowledge base where applicable Provide excellent customer service to internal team members inbound voice calls & backoffice offline work while troubleshooting & resolving issues within scope & procedures Qualifications 1 2 years of at least Tech Level 2 experience within BPO setting IT service desk experience is a plus Strong technical proficiency in hardware and networking Good understanding of security best practices in a regulated business Experience with network troubleshooting tools such as Prisma Fusion New Era PuTTY Switch IP Calculator CMC etc is highly preferred Experience in POS troubleshooting is an edge ALOHA experience is a plus Ability to speak read and write in both French and English Must have at least 1 year work experience as French Bilingual in BPO or customer service industry Language proficiency is B2 For non native speakers a valid language certification is required For foreign nationals Permanent Residence Identification PR ID is required Exceptional English communication skills written and spoken Technology Requirements A licensed Windows computer with a serial number is the only computer we will accept for this position We do not allow customized or jailbroken homemade devices Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam All agents must have a working camera to be used during training sessions and 11 conversation Agents must have a working headset with a microphone speakers are not permitted for us while on calls Agents must be willing to have Crowdstrike be installed in their personal computerlaptop All agents will be required to install third party software in order to run the screen capture module Screen Capture Module l Microsoft Windows Installer 20 or later l Microsoft Visual C 2019 Redistributable 32 bit l Microsoft NET Framework 462or 47x All agents will be required to download DUO Mobile on their mobile phones for multi factor authentication Download and upload speed must be at least 25 MBPS with latency RTT of

HWI has a fantastic opportunity to join our Value Added Services team as Lead Refractory Support Specialist. The Lead Refractory Support Specialist represents HarbisonWalker International at customer sites and is responsible for coordinating and leading the daily workflow of tasks executed by Refractory Installation Technicians. This position requires extensive travel to customer sites and is accountable for excellent customer service and daily communication with the customer(s). Responsibilities Reading and interpreting refractory lining drawings; using brick saw and bricklaying equipment to lay brick up in ladles, furnaces, tundishes, etc.- handle bricks by hand for multiple hours at a time - perform plug changes, repair slide gates, etc.; teaching installation procedures to and providing guidance to correct procedures Performing all types of refractory installation methods, including gunite, pouring, ramming, pumping, ceramic fiber and firebrick installation Preparing ladles, furnaces, tundishes, etc for repair, relining and fabrication Performing in service inspections, post mortem tear outs, documenting findings and reviewing with the proper HarbisonWalker International team member(s) Performing preventive and general maintenance tasks on tools and refractory equipment; documenting the preventative maintenance Performing spare parts and tools and product inventory counts to ensure site specific standards are maintained; completing detailed inventory and usage reports at the end of shift; meeting deadlines Collaborating with customer(s) to determine and schedule what jobs need to be completed and create workflow prioritization to complete schedule; making decisions on refractory installation when needed Observing and promoting safety and 5'S standards; complying with established facility safety policies and procedures, and other regulations as applicable; participating in daily safety tool box talks; maintaining a safe and clean working environment. Requirements High school diploma or GED Ability to safely use brick saw and bricklaying equipment to lay brick Requires working knowledge of refractory lined units Ability to operate a jib crane and ensure the rigging of the load is correct Ability to safely operate a forklift Ability to safely operate various hand and electrical tools Ability to read, understand and work in conformity with work orders, as directed Ability to detect and correct unsafe or hazardous conditions of equipment and work environment Organized individual with emphasis on quality and the ability to meet deadlines Requires fundamental computer skills, experience in excel a plus Bilingual a plus Requires four plus (4+) years of refractory installation experience or equivalent construction or manufacturing experience considered. In lieu of refractory experience, the Lead Refractory Support Specialist requires two plus (2+) years of people supervision or equivalent experience. Physical and Environmental Requirements Physical Activity: Requires more than 2/3 of the time standing, walking, using hands and fingers, reaching, climbing, balancing, stooping, kneeling, crouching, crawling, speaking, hearing, or smelling; requires less than 1/3 of the time sitting. Lifting: Requires lifting up to 75 pounds more than 2/3 of the time. (23 KG for CAD JD) Vision: Requires accurate close, distance, color and peripheral vision and depth perception, including the ability to adjust focus. Environment: Requires more than 2/3 of the time working near moving mechanical parts, and being exposed to fumes, airborne particles and outdoor weather conditions; 1/3 to 2/3 of the time in wet or humid conditions, in extreme heat or cold, and exposed to toxic or caustic chemicals; and less than 1/3 of the time in an office setting, in high places, at risk of electrical shock and near vibration. May require wearing respirators, hearing protection, and/or other safety equipment. Noise: Requires working in very loud conditions (over 85 decibels).

Just imagine your future with us… At Aurecon we see the future through a very different lens. Do you? Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future? Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are. Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity. The People Technology Specialist contributes to the successful execution of assigned tasks in HR system projects and continuous improvement activities. They support documentation, testing, and day-to-day technical enablement. What will you do? We know the work we do is vital in assisting Aurecon's business globally. Here are the key things you will do to 'bring ideas to life'. Strategy & Leadership: * Execute assigned tasks that align with team and project goals. Continuous Improvement: * Stay informed about emerging trends and best practices in People technology and continuous improvement methodologies. * Project Management: Support system testing, documentation, and release rollouts. Stakeholder Collaboration: * Respond to stakeholder queries and assist with training and support. UAT & Testing: * Execute test scripts, document defects, and assist in solution validation. Automation & AI: * Execute and support automation efforts Knowledge Management: * Supports documentation Risk & Compliance Supports compliance checks. Technology Enablement: * Administer and enhance existing Workday configurations, ensuring they align with current business processes and HR requirements Firstly, strong sense of responsibility, flexibility, and adaptability to varying request. Demonstrate excellent time management and organizational skills. And as part of a new team, you will have the opportunity to shape this role and have input into how we evolve it over time to WOW our employees and make an even bigger impact on the world. You will also need the following capabilities: Qualifications (Required) * 2+ years of experience supporting HR systems, ideally with hands on exposure to Workday. * Experience supporting or coordinating system testing, UAT, and release activities. * Exposure to HR processes and policies, preferably in a corporate or enterprise environment. * Prior involvement in automation or digital process improvement initiatives is beneficial. * Experience working with cross-functional teams, including HR, IT, and vendors. * Strong attention to detail and collaboration skills. Essential Skills and Experience * Proficient understanding of HR processes. * Good Workday functional knowledge. * Hands-on experience with HR systems and data management. * Experience in UAT execution. * Familiarity with data privacy. * Ability to follow structured workflows and SOPs. * Strong attention to detail and accuracy. * Workday certification or equivalent training (desirable) * Experience in handling data update in Workday. * Documentation skills process for user guides (desirable) At Aurecon, we know every career adventure is unique. That's why our benefits are designed to support you and your family - at every stage. * Flexibility - 1x every fortnight reporting in the office * Wellbeing - we priorities your health * Recognition - your impact matters * Family - support for modern families and carers * Community - give back through volunteering days * Career development - learn, lead and shape your career Our Aurecon Attributes describe the types of people we bring together for clients. We don't expect you to have all eight of the attributes, but one that is unique to you. Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you? About us We've re-imagined engineering. Aurecon is an engineering and infrastructure advisory company, but not as you know it! For a start, our clients' ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world's most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future. We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can't. Think engineering. Think again. Want to know more? You can learn more about what it's like to work at Aurecon by visiting the careers section of our website. If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good. What will you contribute? The Senior Technical Support Engineer is the key interface between Finastra clients on one side and the organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Senior Technical Support Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client's premises. Responsibilities & Deliverables: Your deliverables as a Senior Technical Support Engineer will include, but are not limited to, the following: * Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs * Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments * Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams * Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client's satisfaction and product quality * Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported * Validate defects thoroughly by ensuring that the described scenarios are fixed * Build and provide simple scripts with the assistance of senior colleagues when necessary * Write technical specifications and best practices documentation * Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed Required Experience: * University degree in Computer Science, Mathematics, Business IT or related major * Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse) * SQL/ Java/ C# * Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows) * Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus * Excellent written and verbal communication in English * Analytical abilities, attention to detail, stability, responsibility as well as customer focus * Ability to work independently as well as part of a customer facing team We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: * Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. * Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. * Medical, life & disability insurance, retirement plan, lifestyle and other benefits* * ESG: Benefit from paid time off for volunteering and donation matching. * DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). * Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. * Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. * Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra!

Job Description About Us At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs. Position Summary: This position is self-directed on a day-to day basis, and responsible for being on site at a customer(s) performing product and process optimization daily activities to meet the needs of the customer. This includes performing tests on process fluids, creating and distributing routine reports, monitoring product inventories, reducing usage, costs of chemicals or process costs and special projects as needed. Travel to customer sites/laboratories approximately 25%. Job Accountabilities: Identification and documentation of savings projects or process improvements for presentation and approval by the customer while working with site team, implementing these approved projects. Partners with Commercial teams to ensure that financial goals are met. Helps promote shared savings programs and drives savings to meet unit cost targets. Responsible for creating, implementing and training customers on SOPs for specific product applications to ensure efficient and effective performance. Perform multi-site technical and sales oriented administrative duties in a manufacturing environment. Acquires, records and analyzes process and usage data to establish baseline. Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals. Interaction with CMS as well as with customer's production and technical personnel, and other suppliers. Assists in plant surveys and sales projects to quantify savings and process improvement opportunities, and to participate in preparation of proposals. Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc. Education, Experience, Skills & Competencies: Bachelor's Degree required in Chemistry, Engineering, or any relevant business related area or minimum of 3 years related industry experience required Customer Focus - Dedicated to meeting customer expectations and requirements. Results Driven - Holds self and others accountable for achieving performance objectives. Ability to work independently and/or with minimal supervision. Communications skills - Written, verbal and active listening. Proficient in English - Written and spoken. Must have basic working knowledge of Microsoft Office. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran's status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are currently looking for a residential Technical Support Representative (TSR) to join our team! Ideal Candidates: * Are inquisitive and have an aptitude for effective problem-solving * Enjoy solving problems and helping to build rapport with customers * Demonstrate advocacy for internal and external customers * Enjoy working in a team-oriented, professional office environment with awesome like-minded people * Some of our very best TSRs are seeking to gain experience in the Information Technology and Networking industry and, in time, have moved into other positions within our company! What You'll Do Our TSRs serve as the primary point of contact for residential internet, TV, and telephone customers with service-related issues. TSRs main responsibilities include: * Ensuring every customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and adapting their communication style to the needs of the customer * Thinking logically and following standardized procedures to solve technical issues * Proficiently documenting troubleshooting steps during conversations with customers * Logging all calls handled * Checking and responding to support emails and chats * Maintaining confidentiality and security of all customer information * Making outbound calls for the purpose of follow-up and support * Maintaining schedule flexibility, including weekends and holidays What You'll Bring to The Table * Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement opportunities * Excellent customer service mindset and skills, with prior experience working with customers * The ability to learn quickly and apply coaching feedback * Basic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooks * Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner * Associates degree in Computer Technology or a related field is preferred but not required What You'll Love About Working With Us Meaningful Benefits As a member of the Ritter Communications team, you will have access to competitive compensation and an outstanding benefits package, which includes health, dental, vision, cancer, accident and life insurance, as well as short-term and long-term disability coverage. On top of our already strong 401(k) match program, you will receive additional company funded 401(k) contributions to help you reach retirement goals even faster. Time Off We invest in the wellness of team members through paid time off, company-funded health savings accounts, and free gym memberships. Performance-based compensation Technical Support Representatives are eligible to receive monthly incentives based on performance, above our normal hourly salary. We also offer promotion opportunities to TSR 2 and TSR 3 levels for even more earning potential. Upon achievement of optional CompTIA ITF+, A+, and Network+ certifications, employees are eligible for additional hourly compensation. Room to Grow We understand that career development is important to you. It is important to us, too. In the ever-evolving world of technology, continuous learning is vital. From tuition reimbursement to certifications to paid training opportunities, we provide our team with the tools and resources they need to keep skillsets sharp and career paths thriving. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

The Network and Support Administrator works under the supervision of the IT Manager and is responsible for assisting the IT Manager in supporting the IT infrastructure and serves as the Lead Support Technician. Responsibilities Serve as the lead for all technical support for all end users. Supervise the workflow and performance of the Computer Support Technicians. Provide support for hardware, software, web based applications, and communications to end users. Evaluate and make recommendations for IT infrastructure design and operation. Provide recommendations on the purchasing of hardware/software. Maintain and install hardware and software (including but not limited to PCs, laptops, printers and other peripherals, phones, and wiring.) Monitor and maintain the security of the network (including but not limited to stored data and end user devices.) Maintain and update systems on the network (including but not limited to firewalls, wireless, email, endpoint protection, and servers) keeping downtime to a minimum. Develop and maintain current expertise in software, operating systems, network equipment, etc. Knowledge, Abilities and Skills Knowledge of server and network infrastructure Understanding of local and wide area networks including subnets and routing Knowledge of general PC maintenance with the ability to evaluate, diagnose and correct software/hardware problems Knowledge of common networking concepts: TCP/IP, DNS, DHCP, VPN, web/email servers, wireless networks, etc. Efficient with Windows Operating Systems and Microsoft Office Understanding of Linux Experience with telephone systems Education / Experience Three to Five years in computer applications or related area; Bachelor's degree in Computer Science or related field is recommended.

Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good. Job Title: Technical Support Engineer Location: Manila, Philippines (Hybrid) Department: Customer Support About Finastra Finastra is a global leader in open finance software solutions, serving over 8,000 customers worldwide, including 45 of the top 50 banks. Our mission is to expand access to financial services through innovative applications across Lending, Payments, Treasury & Capital Markets, and Universal Banking. What will you contribute? Reporting to the Customer Support Manager, the Technical Support Engineer is the key interface between Finastra clients on one side and internal R&D teams, contributing to the overall delivery of software and services to ensure a world class customer experience. You will leverage your technical expertise to troubleshoot, resolve, and document complex issues, assist with implementations, and contribute to product improvements. Responsibilities & Deliverables: Your deliverables as a Technical Support Engineer will include, but are not limited to, the following: * Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs * Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments * Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams * Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client's satisfaction and product quality * Participate in client (phone) meetings, Microsoft Teams sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported * Validate defects thoroughly by ensuring that the described scenarios are fixed * Build and provide simple scripts with the assistance of senior colleagues when necessary * Write technical specifications and best practices documentation * Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed Required Experience: * University degree in Computer Science, Mathematics, Business IT or related major * Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse) * SQL/ Java/ C# * Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows) * Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus * Excellent written and verbal communication in English * Analytical abilities, attention to detail, stability, responsibility as well as customer focus * Ability to work independently as well as part of a customer facing team * Must be willing to work EMEA hours or on night shifts. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: * Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. * Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. * Medical, life & disability insurance, retirement plan, lifestyle and other benefits* * ESG: Benefit from paid time off for volunteering and donation matching. * DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). * Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. * Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. * Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra!

Job DescriptionSalary: Network and Support Administrator The Network and Support Administrator works under the supervision of the IT Manager and is responsible for assisting the IT Manager in supporting the IT infrastructure and serves as the Lead Support Technician. Responsibilities Serve as the lead for all technical support for all end users. Supervise the workflow and performance of the Computer Support Technicians. Provide support for hardware, software, web based applications, and communications to end users. Evaluate and make recommendations for IT infrastructure design and operation. Provide recommendations on the purchasing of hardware/software. Maintain and install hardware and software (including but not limited to PCs, laptops, printers and other peripherals, phones, and wiring.) Monitor and maintain the security of the network (including but not limited to stored data and end user devices.) Maintain and update systems on the network (including but not limited to firewalls, wireless, email, endpoint protection, and servers) keeping downtime to a minimum. Develop and maintain current expertise in software, operating systems, network equipment, etc. Knowledge, Abilities and Skills Knowledge of server and network infrastructure Understanding of local and wide area networks including subnets and routing Knowledge of general PC maintenance with the ability to evaluate, diagnose and correct software/hardware problems Knowledge of common networking concepts: TCP/IP, DNS, DHCP, VPN, web/email servers, wireless networks, etc. Efficient with Windows Operating Systems and Microsoft Office Understanding of Linux Experience with telephone systems Education / Experience Three to Five years in computer applications or related area; Bachelors degree in Computer Science or related field is recommended.

Job Description Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are looking for an experienced Network Support Specialist to join our team. General Summary: The Network Support Specialist is a part of the Ritter Network Operations team responsible for providing overall operational support to Ritter's Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders. The role may also serve as a POC for Field Operations. Success in this role is highly reliant on the ability to adapt to rapidly changing environments, networks, learn new technologies and processes quickly, and the ability to work both independently and in a team environment. Essential Job Functions: Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests; Interdepartmental coordination of complex order assignment and fulfillment; Responsible for fulfilling orders requiring new assignment, facility changes and completions; Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records; Manages directory number portability requests; Troubleshoot and test customer service delivery; Activates voice, video and data services across copper, fiber and Ethernet platforms; Troubleshoots virtualization services; Participates in a team environment; providing valuable input and suggestions; Interacts with Engineering, Field Operations, NOC, and end-customers; Performs all other related duties as assigned. Knowledge, Skills, and Abilities: Strong customer service focus; Foundational knowledge and understanding of routers and networks; Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, Wi-Fi, VLAN, TCP/IP, Routing, Switching, ACL, and SD WAN; Demonstrated understanding of the OSI model; Demonstrated understanding of VOIP; Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark; Skill in commonly used software such as Visio, Excel, Word, and Power Point; Ability to function and work well individually and in a team environment; Skill in oral and written communication; Skill in reading and interpreting technical documents and information; Skill in maintaining a high level of customer focus. Education and Experience: Relevant technical field experience or Bachelor's Degree in Computer Science, Networking, or a similar field required. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good. Job Title: Technical Support Engineer Location: Manila, Philippines (Hybrid) Department: Customer Support About Finastra Finastra is a global leader in open finance software solutions, serving over 8,000 customers worldwide, including 45 of the top 50 banks. Our mission is to expand access to financial services through innovative applications across Lending, Payments, Treasury & Capital Markets, and Universal Banking. What will you contribute? Reporting to the Customer Support Manager, the Technical Support Engineer is the key interface between Finastra clients on one side and internal R&D teams, contributing to the overall delivery of software and services to ensure a world class customer experience. You will leverage your technical expertise to troubleshoot, resolve, and document complex issues, assist with implementations, and contribute to product improvements. Responsibilities & Deliverables: Your deliverables as a Technical Support Engineer will include, but are not limited to, the following: * Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs * Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments * Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams * Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client's satisfaction and product quality * Participate in client (phone) meetings, Microsoft Teams sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported * Validate defects thoroughly by ensuring that the described scenarios are fixed * Build and provide simple scripts with the assistance of senior colleagues when necessary * Write technical specifications and best practices documentation * Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed Required Experience: * University degree in Computer Science, Mathematics, Business IT or related major * Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse) * SQL/ Java/ C# * Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows) * Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus * Excellent written and verbal communication in English * Analytical abilities, attention to detail, stability, responsibility as well as customer focus * Ability to work independently as well as part of a customer facing team * Must be willing to work EMEA hours or night shift. We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: * Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. * Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. * Medical, life & disability insurance, retirement plan, lifestyle and other benefits* * ESG: Benefit from paid time off for volunteering and donation matching. * DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). * Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. * Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. * Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra!