SaaS Application Support Specialist @ Lebanon, IN - 24 months with Ext - Onsite
Technical support specialist job in Lebanon, IN
Onsite role
Virtual Interviews
SaaS Application Support Specialist
Duration: 24 Months with EXT
We are seeking a skilled HSE Application Support Specialist to provide technical and functional support for SaaS-based HSE applications within a regulated pharmaceutical environment. The ideal candidate will have strong experience in managing enterprise applications, collaborating with vendors, and ensuring compliance with system qualification standards.
Key Responsibilities:
Provide end-to-end support for HSE SaaS applications in an enterprise environment.
Manage user requests, incidents, and enhancements, coordinating closely with the vendor to implement changes.
Evaluate and understand the technical impact of vendor-proposed updates or modifications.
Configure and qualify SaaS applications in accordance with defined IT & Cyber Security Policy - this is a mandatory requirement.
Ensure compliance with organisational and regulatory standards in all system changes and support activities.
Collaborate with cross-functional teams, including Solution Architects, Cyber Security, IT, Quality, and HSE departments, to deploy a third-party solution.
Support integration and basic configuration involving tools such as PowerApps and SharePoint.
Qualifications & Skills:
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
Proven experience supporting applications in an enterprise environment.
Hands-on experience working with SaaS applications, preferably within the pharma or life sciences domain.
Understanding of CSV (Computer System Validation) principles and regulatory compliance requirements is an added advantage (Good to have)
Experience with PowerApps, SharePoint, and general IT application configuration.
Knowledge of HSE (Health, Safety, and Environment) applications or processes is a strong advantage.
Excellent communication, coordination, and problem-solving skills.
Preferred Experience:
Previous experience supporting or implementing applications in the HSE domain within a pharma or GxP environment.
Familiarity with vendor management and SaaS operations in a regulated setup.
Experience in working with applications such as ServiceNow, Intelex, and Veeva QualityOne is an added advantage
Computer Field Tech Position- Lafayette
Technical support specialist job in Lafayette, IN
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Dynamic PC Support
Technical support specialist job in Lafayette, IN
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
Help Desk Technician
Technical support specialist job in Westfield, IN
IMMI is seeking a skilled Help Desk Technician to provide front-line technical support to team members worldwide while ensuring the stability, integrity, and efficient operation of our technology systems. In this role, you will work closely with the Senior Help Desk Administrator to monitor, maintain, and troubleshoot networks, hardware, software, and end-user devices. Success requires strong communication, analytical, and problem-solving skills to quickly resolve issues, optimize performance, and maximize the value of IMMI's technology investments all while delivering exceptional customer service
IMMI is the trusted, global leader of safety solutions, helping to protect millions of lives every day. For almost sixty years, IMMI has led the way in developing, designing, testing and manufacturing innovative safety restraints and systems. IMMI's safety products are found worldwide on car seats, heavy trucks, school buses, recreational/off road, military, fire/EMS, motor coach, and construction vehicles. Privately owned, headquartered in Westfield, Indiana and operating eight additional global facilities, IMMI is also home to IMMI VIP steering wheels and CAPE, the world's leading state-of-the-art testing facility.
LOCATION: Onsite Westfield, IN
HOURS: 6:00 AM - 3:00 PM
RESPONSIBILITIES:
* Serve as the first point of contact for end users, providing technical support for IT networks, hardware, software, and related equipment.
* Manage and resolve Help Desk tickets and assigned projects promptly, ensuring compliance with Service Level Agreements (SLAs) while recording, tracking and documenting progress through resolution.
* Perform regular maintenance on local and remote IT equipment, including PC imaging, deployment, phone system upkeep, and software upgrades.
* Monitor and test system performance, preparing and delivering performance statistics and reports as needed. .
* Work with IT infrastructure vendors (e.g., ISPs, support agencies) to troubleshoot and resolve issues effectively.
* Create and maintain IT system documentation, user guides, and support procedures; assist in developing and implementing standards and processes to support Information Technology projects and initiatives.
* Contribute to IT projects across IMMI locations as directed by IT leadership and provide occasional after-hours or on-call support for critical issues, outages, or global business needs as part of a rotating schedule
QUALIFICATIONS:
Required:
* Associate's or Bachelor's degree in IT, Enterprise Technology, or a related field.
* 1-3 years of experience in IT support or related roles.
* Strong problem-solving, analytical, and troubleshooting skills with exceptional attention to detail. .
* Experience with Microsoft Windows operating systems, Microsoft 365 applications, Active Directory, user account management, Help Desk ticketing systems, and phone-based support for global remote users.
* Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
* Superior customer service skills, demonstrating professionalism, patience, and responsiveness.
* Ability to manage multiple tasks, processes, and projects simultaneously while adhering to IT processes, documentation standards, and corporate/legal responsibilities.
* Demonstrated technical knowledge supported by relevant certifications (or ability to obtain).
Preferred Qualifications:
* Knowledge of networking fundamentals, wireless technology, and computer hardware fundamentals.
* Familiarity with barcode scanners, label/LaserJet printers, IoT devices, and related troubleshooting.
* Prior experience working in a manufacturing environment and understanding of production concepts and principles.
* Industry-recognized certifications such as ITIL Foundation, CompTIA A+, or equivalent credentials.
BENEFITS:
* Team Member Ownership/ESOP
* Healthcare, vision, dental options
* Long and short-term Disability insurance
* Ten (10) paid holidays.
* Two (2) IMMI Serves volunteer days per year.
* Onsite Wellness Clinic
* Generous Paid Time Off
* 401k
* Tuition Assistance
Biomedical Technician / Equipment Support Specialist - Information Systems
Technical support specialist job in Danville, IL
Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals.
Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers.
Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs.
Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners.
Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible.
Job Description
We are seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment.
Responsibilities:
Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Location: Danville VA Medical Center 1900 E Main St
Basic Qualifications
The Contractor key personnel shall meet one of the following basic qualifications, regardless of role in the services provided under this contract:
Experience within a medical center and Biomedical Engineering department
OR, Experience working in or with the Veterans Health Administration (VHA)
OR, Understanding of VISN, VA medical center, and Biomedical Engineering department operations
In addition to the basic qualifications, the Contractor key personnel shall meet the following role-specific qualifications based on the core functions and services each will be providing under this contract.
Role Specific Qualifications:
A two-year associate degree or higher in an applied science or equivalent military training.
A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking.
Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of network test equipment and tools.
Ability to read, analyze, and interpret technical literature, schematics, and drawings
Eligibility:
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Must be able to obtain and maintain the required federal public trust clearance for this role
Must provide proof of COVID vaccination + Flu vaccination during flu season, or, as an alternative, appropriate documentation that will support either a medical or religious exemption.
Compensation:
Salary for this position is determined by various factors, including but not limited to, location, the candidate's particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below.
Salary range: $75,000 - $90,000
Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental and vision), paid time off, federal holidays, and matching 401K plan.
Our Commitment to Equal Employment Opportunity.
Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.
Applying for this Job:
Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...)
Candidates must fill out the below form to the best of their knowledge
Technical Specialist - Nursery & Ornamental Northeast
Technical support specialist job in Carmel, IN
Job Description
Under the direction and periodic review of the Ornamental Sales Manager, the Technical Sales Specialist is primarily responsible for driving sales of SePRO's ornamental products in the territory, providing technical support & stewardship, and assisting with market and field development activities. An ideal candidate would be located near southern Michigan or northern Indiana.
This is an excellent opportunity for a person with strong technical, sales, and business development skills. The territory has a base of existing business with significant growth potential within the portfolio.
Biomedical Technician/Equipment Support Specialist-Information Systems
Technical support specialist job in Danville, IL
Job Description
Veterans Engineering is seeking a skilled and motivated Biomedical Equipment Technician - Info/Sys to join our healthcare facility's dynamic team. As a Biomedical Equipment Technician with networking experience, you will play a crucial role in ensuring the reliability, functionality, and safety of our networked medical equipment. Your responsibilities will encompass a wide range of tasks including preventive and corrective maintenance, incoming inspections, medical device security, cybersecurity, network maintenance, equipment installations, electrical safety inspections, addressing hazard recalls, software repairs, and experience with Cerner. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a commitment to maintaining high standards of patient care through the proper functioning of networked medical equipment.
Responsibilities
Perform routine preventive maintenance on a diverse range of networked medical equipment to ensure optimal functionality and extend equipment lifespan.
Conduct corrective maintenance by diagnosing and repairing malfunctions in medical devices, adhering to manufacturer's guidelines and technical specifications.
Carry out incoming inspections of new medical equipment to verify its compliance with safety standards, functionality, and accuracy.
Collaborate with the IT and cybersecurity teams to implement and maintain medical device security protocols, ensuring patient data confidentiality and protection against cyber threats.
Install, calibrate, and configure medical equipment, following manufacturer instructions and safety guidelines.
Monitor and address hazard and safety recalls related to medical equipment, coordinating with manufacturers and relevant departments for swift resolution.
Perform software repairs and updates on medical devices to address software glitches, improve functionality, and ensure compatibility with other systems.
Maintain accurate records of maintenance activities, repairs, and inspections using computerized maintenance management systems (CMMS).
Provide technical support and training to medical staff on the proper operation and handling of networked medical equipment.
Keep abreast of industry trends, advancements, and regulations related to biomedical equipment technology and integrate this knowledge into daily tasks.
Collaborate with other healthcare professionals and departments to ensure seamless equipment operations and contribute to the enhancement of patient care.
Experience with Cerner electronic health record (EHR) systems and integration is preferred.
Requirements
A two-year associate degree or higher in an applied science or equivalent military training.
A minimum of three years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking.
Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory.
Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software; experience with TCP/IP, HL7, networking, network security and DICOM standards; experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security; ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of network test equipment and tools.
Ability to read, analyze, and interpret technical literature, schematics, and drawings.
Travel Requirements
Travel to client locations is required for this position and may vary based on project needs.
EEO Statement
Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available.
IT Support Specialist
Technical support specialist job in Westfield, IN
Job Title: IT Support Specialist
Department: IT
We are seeking a dedicated IT Support Specialist to join our team. This role is crucial in ensuring the smooth operation of our IT systems and providing top-notch support to our employees. The ideal candidate will be responsible for handling L1 and L2 helpdesk tickets, managing laptop systems primarily through InTune, and contributing to lower-level IT projects.
OVERALL RESPONSIBILITIES
IT Support (80%)
• Provide first and second-level support for IT-related issues.
• Respond to and resolve helpdesk tickets in a timely manner.
• Troubleshoot hardware and software problems.
• Assist with user account management and access issues.
• Document and track issues and resolutions.
Systems Management (15%)
• Manage and maintain laptop and application management using InTune.
• Ensure compliance with company policies and security standards.
• Perform regular updates and maintenance of desktop systems.
• Assist in the deployment and configuration of new hardware and software.
IT Projects (5%)
• Participate in IT projects as assigned.
• Collaborate with team members to implement new technologies and solutions.
• Provide support for IT initiatives and improvements.
KNOWLEDGE & SKILLS REQUIREMENTS
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5-7 years experience in IT support or a similar role.
• Familiarity with helpdesk ticketing systems and remote support tools.
• Experience with InTune and cloud-based desktop systems management
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
PRIMARY TOOLS AND TECHNOLOGIES:
• InTune for endpoint management.
• Meraki for network management, including firewalls and WiFi.
• Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams) for productivity and communication.
• Box & OneDrive-SharePoint for cloud storage and secure file sharing.
WORK CONDITIONS
• Hybrid position with extended periods of time in front of a computer
Why work for Storage Solutions - A Jungheinrich Company?
Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.
We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.
Additional Benefits
• Competitive Salary and Bonus Structure
• Generous Paid Time Off
• Medical, Dental, and Vison Benefits
• 401K with Company Match
• Company HSA Contribution
• Professional Growth Opportunities
IT Field Support Technician_Lafayette
Technical support specialist job in Lafayette, IN
Job Description
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Dell/Lenovo Certifications
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
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Desktop Support Specialist
Technical support specialist job in West Lafayette, IN
Desktop Support Specialist Purdue University - Purdue IT Bring your technical expertise to a place where innovation meets purpose. At Purdue University, every role contributes to something bigger-empowering discovery, advancing learning, and shaping a better future.
As a Desktop Support Specialist, you'll coordinate and deliver technology support that keeps our faculty and staff connected and productive. You'll oversee the installation, upgrade, and use of hardware, software, and peripheral devices, while helping develop and implement new IT solutions that enhance teaching, research, and administrative activities.
Working as part of a collaborative Information Technology team, you'll provide responsive, hands-on service and find creative ways to improve end-user experiences. This is an opportunity to grow your technical skills in a dynamic academic environment where your work directly supports world-class research and education.
Responsibilities:
* Coordinate and provide desktop and technical support services for faculty and staff.
* Install, upgrade, and maintain hardware, software, and peripherals.
* Troubleshoot issues and provide proactive solutions to enhance user productivity.
* Partner with IT colleagues to develop and implement innovative technology improvements.
* Support academic, instructional, and administrative technology needs.
What You'll Bring:
* Strong technical and troubleshooting skills across operating systems and hardware platforms
* Excellent communication, teamwork, and problem-solving abilities
* A customer-focused approach with an interest in driving continual improvement
What We Offer:
Join a community that lives its values-excellence, integrity, inclusion, and growth. At Purdue, you'll find opportunities to learn, collaborate, and innovate while making an impact that extends far beyond campus.
This day position is onsite at the West Lafayette campus.
What We're Looking For
Education and Experience Required:
* Associate degree in Computer Science, Computer Technology OR a related field of study
* Two (2) years of IT desktop support or related IT experience
* Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software
* Consideration will be given to an equivalent combination of related education and required work experience
Skills Needed:
* Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking
* Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required
* Knowledge of personal computer, network, server and office productivity technologies
* Capable of providing quality end-user support and training with patience and consideration of others
* Clear and effective verbal and written communications skills. Good interpersonal skills
* Demonstrated ability to troubleshoot hardware and software problems on desktops
* Knowledge of computer networking concepts including IP networking and firewalls
* Ability to:
* plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
* complete projects within deadlines
* lift and carry 10-25 pounds frequently and 40 pounds occasionally
Preferred:
* Basic understanding of Microsoft Active Directory management including group policy
* Ability to navigate collections and packages via SCCM
* Previous academic support is strongly preferred
* Knowledge of:
* workstation/user administration within a LAN environment
* web design and maintenance desirable
* multiple operating systems
Additional Information:
* Purdue University will not sponsor employment authorization for this position
* A background check will be required for employment in this position
* FLSA: Non-Exempt (Eligible for Overtime)
* Retirement Eligibility: Non-exempt Defined Contribution Plan
* Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days
Career Stream
Administrative and Operational Support 4
* Pay Band S055
* Job Code #20003372
Career pathmaker: ******************************************
Who We Are
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
Equal Opportunity Employer
Purdue University is an EOE employer.
Apply now
Posting Start Date: 12/9/25
INFORMATION SYSTEMS TECHNICIAN
Technical support specialist job in Kokomo, IN
Job DescriptionDescription:
Department:
Administration
Supervises:
NA
Reports to:
Manager of Information Systems
FLSA Status:
Hourly, Non-Exempt
The Information System Technician provides first-level technical support and assistance to end-users, ensuring the smooth operation of hardware, software, and network systems. This role is responsible for troubleshooting issues, maintaining IT infrastructure, and delivering exceptional customer service to internal clients.
Essential Duties and Responsibilities:
Provide first-level technical support via phone, email, chat, or in-person.
Respond to helpdesk tickets promptly and resolve technical issues in a timely manner.
Diagnose and troubleshoot hardware, software, and network problems; escalate complex issues when necessary.
Handle calls from difficult clients with professionalism and empathy.
Install, configure, and maintain desktops, laptops, printers, mobile devices, and related peripherals.
Perform regular system updates, backups, and security checks.
Support onboarding and offboarding processes, including device provisioning and decommissioning.
Monitor and maintain local area networks (LAN), wide area networks (WAN), and internet connectivity.
Assist in implementing new technologies and system upgrades.
Ensure compliance with IT policies, procedures, and best practices.
Maintain accurate documentation of systems, configurations, and troubleshooting procedures.
Notify management of recurring issues, unusual activity, or increasing trends.
Support cybersecurity initiatives by monitoring for threats and applying security patches.
Educate users on security best practices and company policies.
Communicate technical information clearly to non-technical users.
Maintain a positive and professional attitude while resolving issues.
Requirements:
Education: Associate degree in Information Technology or related field (or equivalent experience).
Experience: 1-2 years in a help desk or technical support role preferred.
Skills:
Strong troubleshooting and problem-solving abilities.
General knowledge of Windows environment and Microsoft products.
Excellent communication, interpersonal, and customer service skills.
Ability to prioritize and manage multiple tasks effectively.
Certifications (Preferred): CompTIA A+ or equivalent.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is also required to occasionally stand and walk to attend meetings and visit company sites. Duties may require lifting and moving computer equipment.
Mental Demands
This position requires that the employee have the ability to read, analyze, and interpret Information Technology articles, documents, books, and other materials. Ability to respond to common inquiries, suggestions, special requests, and requirements. Ability to write documents that effectively communicate necessary notifications, messages, and policies to employees. Ability to effectively present information to senior and mid management and employees, and to work with vendors as needed. Ability to define problems, collect data, establish facts, and draw valid conclusions.
Work Environment
This position is office-based with occasional remote support. Occasional tasks in outdoor environments and areas with industrial operations and grain dust are required. The role involves periodic visits to locations throughout central Indiana. General work is an office setting with general hours of 8:00 a.m. to 5:00 p.m. After-hours and weekend work will occasionally occur.
Confidentiality
Employees in this position acknowledge that the information they acquire from Kokomo Grain or a related third party is confidential.
The above statements are intended to describe the general nature a level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. Management retains the discretion to add or change the duties of the position at any time.
Tier 2 Technical Support
Technical support specialist job in Lafayette, IN
located in Lafayette, Indiana
In this role you will:
located in Lafayette, Indiana
In this role you will:
Handle technical support issues from clients. Will ensure efficiency and effectiveness in meeting client needs, and maintaining high quality standards.
• Directly responsible for developing and implementing effective documentation and procedures for the repair or setup processes.
• Directly responsible for configuration and installation of client workstations.
• Will confer with clients to resolve complaints on technical issues.
• Will ensure compliance of operations and software with state regulatory requirements, software vendor licensing regulations and established organizational policies/procedures.
• Will be on-call 24/7 for technical problems related to customer and/or internal problems.
• Prepare and maintain written operations manual(s) as pertains to the technical support.
• Complete one (1) blog entry every two weeks for Abstract's web site.
• Ensure the internal organizations backups are routinely completed and schedule test restores of the data to verify integrity.
• Ensure the core IT infrastructure of the internal organization is in peak condition in relation to security and operations.
• Must have text message and email capable mobile phone.
• Regular attendance is an essential function of this position. Must be willing to initiate a personal work schedule that meets the needs of the business unit.
• Work cooperatively with other employees to further the mission of the organization and achieve its goals.
• Drive or arrange to independently transport self to and from tech calls or other meetings at client locations.
Endpoint Support Technician II
Technical support specialist job in Carmel, IN
Company Cox Automotive - USA Job Family Group Information Technology Job Profile Endpoint Support Technician II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
The Endpoint Support Technician provides support to users of desktop computers, laptop computers, tablets, mobile communication devices, printers, and office equipment. Support may be on location or remote. Activities include provisioning, installation / set up, troubleshooting, providing basic training, technical guidance, and client support on usage of all equipment. Responds to requests for meeting room support including audio / visual equipment, remote access ability, and telephony. Responds to calls regarding system outages, troubleshooting, and resolving users' issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs).
Key Responsibilities
Hardware/Software Support
* Performs support, troubleshooting, and resolves hardware and software issues for desktops, laptops, tablets, mobile phones, peripheral devices, and audio-visual equipment.
* Performs research and develops solutions for hardware and software issues.
* Provides basic user training on company-provided IT equipment.
* Carries out hardware asset life-cycle management, including maintaining records of physical assets.
* Provides recommendations to leadership on individual device upgrades or break-fix replacements.
* Performs preventative maintenance on all electronic devices and peripheral equipment.
Incident Management
* Responds to service requests regarding end-user computing devices as they arrive in the designated queue.
* Recommends solutions, resolves problems associated with incidents, and updates notes, as necessary.
* Updates tickets and provides team members with regular progress updates.
* Thoughtfully escalates issues to the appropriate teams.
* Understands and adheres to established SLAs.
Customer Service
* Exhibits excellent verbal and written communication skills.
* Ability to work effectively in a team environment.
* Easily adjusts to changing priorities or projects.
* Maintains a calm, professional tone when consulting with team members.
* Delivers an awesome team member experience.
Minimum Requirements:
* High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
* Working experience supporting end-user computing devices
* Working experience troubleshooting Windows 11 and Mac operating systems
* Working experience troubleshooting mobile operating systems (iOS and Android)
* Working experience working with a ticket management/service desk system
* Working experience in an ITIL-based environment
* Working experience as a participant in a change management process
* Strong Microsoft Office support experience
* Must exhibit excellent customer service skills
* Technical certifications such as CompTIA A+, Microsoft Certification (MCP, MCDST, or other)
* Apple Certified Support Professional (ACSP)
* Working experience in audio-visual collaboration technologies
* Working experience with Service Now
Preferred Experience:
* Working experience with Active Directory
* Working experience with Microsoft Endpoint Manager
* Working experience with Exchange Admin Center
* Working experience with home wireless to corporate network technologies
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyIntern Help Desk Technician
Technical support specialist job in Danville, IL
Our true differentiator in the market is exceptional technical support/customer service. Our help desk team is at the core of this promise. These technologically savvy call center techs are key team members who provide our outside customers -- end users and sign technicians -- with installation, service, maintenance and software operation assistance and training as part of the technical support helpdesk, utilizing an extensive knowledge base and hands-on training with our team. This is not a "customer service" CSR role in the traditional sense, as it is far more technical in nature; however, customer service is the critical focus of this helpdesk technician position.
Responsibilities
* Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users.
* Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web-based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation.
* Maintain detailed customer records in Customer Service database regarding each service/support call, email, and chat.
* Perform other various special software and engineering assignments or duties as required.
* Occasional weekend duties, such as providing on-call or remote weekend helpdesk support.
* Occasional interaction with design/engineering team, with possibility to grow into R&D assignments, depending upon level of education and technical training.
Required Qualifications/Skills
* Solid understanding of basics of networking (not simply computer operation) is required.
* Basic understanding of electronics - including college coursework
* NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.)
* Previous customer service work experience is strongly recommended; 1+ years prior helpdesk / phone support experience, ideally
* IT/software/computer phone support
* Exceptional and demonstrated verbal communication skills required, with demonstrated customer service skills
Required Education and Licensing
* Pursuing an AA/AAS/AS degree in technical field (or military equivalent) minimum
* Pursuing a BS in EE, EET, CE, ECE, MIS or IT or similar technical field strongly preferred.
* Must have been enrolled full-time for the current semester, new graduates are still eligible for this position
* Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
* Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other "temporary work authorization" candidates will be considered
Breeding Support Specialist
Technical support specialist job in Windfall City, IN
At Corteva Agriscience, you will help us grow what is next. No matter your role, you will be part of a team that is building the future of agriculture - leading breakthroughs in the innovation and application of science and technology that will better the lives of people all over the world and fuel the progress of humankind.
Corteva Agriscience is looking for a responsible and highly motivated Breeding Support Specialist to join the research team in Windfall, Indiana. The Breeding Support Specialist is an integral member of a multi-crop and cross functional research center committed to developing and testing new traits, hybrids/varieties, and products for several crops. The Breeding Support Specialist will support corn, soy, and wheat projects.
The ideal candidate will have an enthusiasm for collaborating in a team environment to adopt and implement evolving technologies and methodologies that enhance and improve product development.
***Please note: there is no visa sponsorship or relocation assistance provided for this role.
What You'll Do:
Contribute to joint success of in trial execution for all research groups at the station.
Collaborate with local and departmental staff to collect timely data and summarize results, noting problems during data collection, and recommending actions to be taken where needed for corn, soy and wheat.
Learn and use innovative digital tools/technology for research validation.
Participate in station activities which may include planting, harvesting, field maintenance, running equipment, experiment planning, location mapping, and seed preparation activities.
Maintain and improve the efficiency and safety of daily workplace operations.
Supervise contract labor and interns to complete center research activities according to protocols while ensuring a safe working environment.
What Skills You Need:
Associate's degree in agricultural/biological sciences with 2-4 years related experience or bachelor's degree (preferred).
Ability to develop a working relationship with team members by exhibiting effective communication and personal interaction skills with a diverse group of people.
Attention to details in a deadline driven environment. Self-motivation and ability to initiate projects, improvements, decisions, and problem solving.
Ability to work independently while setting high expectations.
Adept at using standard software programs and learning internal data systems.
Demonstrate skills in leadership, operational safety, supervision, and time management.
Knowledge of agronomy, crop production, plant development, and/or experimental field plot design.
Capable of working in varied ergonomic and environmental conditions for extended periods of time.
Flexibility to work extended days at critical times of the season. Some overnight stays during peak times may be required.
Ability to operate agricultural machinery, especially research or field production equipment, is preferred.
A valid driver's license is required with the ability to obtain a CMV license if needed.
Ability to obtain a pesticide private applicators license, part 107 UAS FAA pilot license and become forklift certified if needed.
Benefits - How We'll Support You:
Numerous development opportunities offered to build your skills
Be part of a company with a higher purpose and contribute to making the world a better place
Health benefits for you and your family on your first day of employment
Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
Excellent parental leave which includes a minimum of 16 weeks for mother and father
Future planning with our competitive retirement savings plan and tuition reimbursement program
Learn more about our total rewards package here - Corteva Benefits
Check out life at Corteva! *************************************
Are you a good match? Apply today! We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team.
Corteva Agriscience is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws.
Auto-ApplyTechnical Support Engineer
Technical support specialist job in Carmel, IN
Primary Responsibilities:
The purpose of the Technical Support Engineer position at Baker Hill Solutions is to provide Tier 2 support to our external clients in a high energy, fast paced, and team-oriented environment. The primary responsibilities of this role are to analyze and resolve client-facing production issues. Additionally, this role can be a full-stack software developer playing a pivotal role in the fixing of simple to complex bugs of the system. As a core member of this team, you work closely with functional counterparts across the organization to resolve client's issues, understand complex business requirements, and build cutting-edge solutions following the robust development process. Or this role can be a highly skilled person understanding Banking and how the Baker Hill solutions solve the client's needs. Ideally, the role will have strong technical skills working with the technology stack that Baker Hill solutions utilize.Overall, an ideal candidate will thrive using their technical and problem-solving skills to work efficiently, accurately, and courteously with team members and clients to offer the best possible solutions in a timely manner.
Essential Functions/Job Duties:
Provide answers and resolves problems for clients via phone, email, or online for Baker Hill software products; including testing, troubleshooting, and implementing necessary configuration changes and updates.
Partners with clients to provide insight, analysis, and solutions to business problems.
Actively collaborate with other team members and develops strong working relationships with clients, service/sales team, and other key stakeholders.
Manage multiple priorities daily from both external and internal clients in a professional and timely manner. Monitor accuracy and completeness of all assigned tasks.
Facilitate the transfer of technical information to potentially non-technical clients.
Design and develop high-performance and impactful software to solve complex business problems.
Deliver highly functional systems and tools to support our financial SaaS platforms.
Identify and improve the efficiency, scalability, operability, and security of systems. Participate in design and code reviews.
Communicate complex technical concepts concisely to non-technical counterparts.
Adopt, embrace, and promote agile, waterfall, and test-driven software development practices.
Reviews project proposals, evaluates alternatives, provides estimates and makes recommendations.
Analyzes program performance during execution while using various programming languages and techniques.
Identify potential process improvement areas and suggest options and recommends approaches.
Skills/Qualifications:
2-3 Software development, specifically web applications
Strong C#, .NET, AZURE, SQL, RDMS, ETL, SSIS, MVC, OO Principles, HTML, CSS, and JQuery
Strong knowledge of sound development practices - ability to communicate these to non-technical audience
Excellent problem solving, analytical skills, and debugging skills
Strong time management skills - ability to work on multiple projects in same time frame.
Strong willingness to collaborate and work with a team
Strong knowledge of Waterfall and Agile Methodologies
Demonstrate proficiency with AI tools such as Co-Pilot and/or ChatGPT, leveraging them proactively to streamline workflows and enhance task efficiency
Willingness to mentor/train less experienced associates
Knowledge of SCM systems and best practices
Knowledge of Continues Integration Platform
Experience with Business Objects is a plus
Experience with HIPA or PCI Security Practices is a plus
Strong CS fundamentals, including proficiency in algorithms, data structures, and OOP
Solid understanding of RDBMS technologies and SQL
Experience with REST based APIs design (XML, JSON, etc.)
Ability to work independently as well as in teams, in a fast-paced environment
Strong knowledge of multiple department applications, subsystems and functions.
Strong oral and written communication skills.
Strong problem solving and analytical skills.
Critical qualities to success in this position includes: self-starter, leader, takes initiative, independent worker, believes in continuous learning; and has special attention to detail.
Strong organizational skills
Banking industry knowledge preferred.
Education:
BS/BA Computer Science, Mathematics, or other related degrees Preferred
This position requires regular onsite work at our Carmel, Indiana office. Candidates must be able to commute to and work from this location as part of their role.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities to this position at any time as business needs evolve.
Auto-ApplyComputer Field Technician
Technical support specialist job in Lafayette, IN
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technical Specialist, Turf & Landscape Great Lakes West
Technical support specialist job in Carmel, IN
Job Description
Job Title: Technical Specialist - Turf & Landscape
Supervisor Title: Turf & Landscape National Manager
SePRO Corporation is a specialty environmental products company focused on protection of food sources, preservation and beautification of green spaces, and restoration of water bodies. Through a tireless commitment to customer-centric innovation and solution-focused technical support, SePRO is poised for continued growth and market leadership.
We are seeking an outstanding team player with high learning agility who thrives on delivering value to customers through technical support and outstanding customer service. The ideal candidate will have a history of meeting or exceeding sales goals and a commitment to continuous learning and personal development.
PRIMARY RESPONSIBILITIES
Sales Territory: Illinois, Wisconsin, Minnesota, Iowa, North Dakota, South Dakota, Nebraska, Montana
(Note: Concentration of existing and potential business is located in the IL/WI/MN markets).
•Use technical knowledge, sales, and communication skills to gain support and growth of SePRO
products in the golf, sports turf, and lawn care markets. Also accountable for growing landscape business in high potential portions of the territory.
•Implement sales and marketing programs and lead product stewardship efforts in the territory with a focus on new account acquisition and growth.
•Provide technical training for key audiences, which include golf course superintendents, sports turf managers, distributors and distributor sales representatives, and other related stakeholders.
•Build and maintain relationships with customers and new prospects to promote, sell, and steward SePRO solutions that are aligned with market strategies, and develop tactics to support growth in product use.
•Establish customer-focused objectives in cooperation with Turf and Landscape National Manager and implement plans to achieve those objectives.
•Introduce and represent the appropriate use of products at industry meetings, customer training events and other end-user outreach opportunities.
•Communicate market intelligence effectively within the organization. Utilize CRM software to manage customers, contacts, sales calls, and development initiatives.
•Prioritize business opportunities within the territory and manage time to maximize sales results.
•Actively contribute to a team environment as both a leader and participant.
Technical Specialist
EDUCATION, QUALIFICATIONS AND EXPERIENCE
•Bachelor's degree
•Experience with plant protection products in the U.S. - Midwest Golf and Lawncare markets is highly desirable
•Excellent presentation and communication skills
•Strong organizational and time management skills
•Business acumen and customer focus
•High commitment to activities
•Computer proficiency with Microsoft Office Suite
•Excellent driving record
OTHER REQUIREMENTS
•The candidate must have the ability to travel on a regular basis, locally and overnight, for product stewardship, technical support, and other sales-related efforts.
SePRO Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Biomedical Technician/Equipment Support Specialist
Technical support specialist job in Danville, IL
Job Description
Veterans Engineering is seeking a dedicated and skilled Biomedical Technician/Equipment Support Specialist II to join our growing team in the Management Consulting industry. In this role, you will leverage your technical knowledge and hands-on experience to support biomedical equipment and systems across various healthcare environments. You will be responsible for the installation, maintenance, and repair of complex medical devices, ensuring they operate safely and efficiently to improve patient care. Our ideal candidate is an innovative problem solver with a strong understanding of biomedical technology, capable of working both independently and collaboratively within a team. You will play a crucial role in training healthcare staff on the proper use of equipment while maintaining compliance with FDA regulations and industry standards. As part of our commitment to supporting veterans and their families, we value diversity and inclusivity within our workforce, and we encourage candidates with a military background to apply. This position offers competitive compensation, benefits, and opportunities for growth within our expanding organization.
Responsibilities
Install, calibrate, and maintain biomedical equipment to ensure optimal performance.
Perform routine inspections, diagnostics, and preventive maintenance on a variety of medical devices.
Troubleshoot and repair equipment failures, documenting issues and resolutions for compliance purposes.
Provide technical support to healthcare staff, offering training and guidance on proper equipment usage.
Ensure all biomedical equipment meets safety standards and regulations set by the FDA and other governing bodies.
Maintain accurate records of maintenance activities and service reports in adherence to healthcare facility quality assurance measures.
Collaborate with cross-functional teams to implement new technologies and improve equipment performance across the organization.
Requirements
A two-year associate degree or higher in an applied science or equivalent military training.
Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of test equipment.
Ability to read, analyze, and interpret technical literature, schematics, and drawings.
A minimum of 5 years of hospital or healthcare experience performing medical equipment maintenance.
Travel Requirements
Travel to client locations is required for this position and may vary based on project needs.
EEO Statement
Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available.
Information Systems Technician
Technical support specialist job in Kokomo, IN
Department:
Administration
Supervises:
NA
Reports to:
Manager of Information Systems
FLSA Status:
Hourly, Non-Exempt
The Information System Technician provides first-level technical support and assistance to end-users, ensuring the smooth operation of hardware, software, and network systems. This role is responsible for troubleshooting issues, maintaining IT infrastructure, and delivering exceptional customer service to internal clients.
Essential Duties and Responsibilities:
Provide first-level technical support via phone, email, chat, or in-person.
Respond to helpdesk tickets promptly and resolve technical issues in a timely manner.
Diagnose and troubleshoot hardware, software, and network problems; escalate complex issues when necessary.
Handle calls from difficult clients with professionalism and empathy.
Install, configure, and maintain desktops, laptops, printers, mobile devices, and related peripherals.
Perform regular system updates, backups, and security checks.
Support onboarding and offboarding processes, including device provisioning and decommissioning.
Monitor and maintain local area networks (LAN), wide area networks (WAN), and internet connectivity.
Assist in implementing new technologies and system upgrades.
Ensure compliance with IT policies, procedures, and best practices.
Maintain accurate documentation of systems, configurations, and troubleshooting procedures.
Notify management of recurring issues, unusual activity, or increasing trends.
Support cybersecurity initiatives by monitoring for threats and applying security patches.
Educate users on security best practices and company policies.
Communicate technical information clearly to non-technical users.
Maintain a positive and professional attitude while resolving issues.
Requirements
Education: Associate degree in Information Technology or related field (or equivalent experience).
Experience: 1-2 years in a help desk or technical support role preferred.
Skills:
Strong troubleshooting and problem-solving abilities.
General knowledge of Windows environment and Microsoft products.
Excellent communication, interpersonal, and customer service skills.
Ability to prioritize and manage multiple tasks effectively.
Certifications (Preferred): CompTIA A+ or equivalent.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is also required to occasionally stand and walk to attend meetings and visit company sites. Duties may require lifting and moving computer equipment.
Mental Demands
This position requires that the employee have the ability to read, analyze, and interpret Information Technology articles, documents, books, and other materials. Ability to respond to common inquiries, suggestions, special requests, and requirements. Ability to write documents that effectively communicate necessary notifications, messages, and policies to employees. Ability to effectively present information to senior and mid management and employees, and to work with vendors as needed. Ability to define problems, collect data, establish facts, and draw valid conclusions.
Work Environment
This position is office-based with occasional remote support. Occasional tasks in outdoor environments and areas with industrial operations and grain dust are required. The role involves periodic visits to locations throughout central Indiana. General work is an office setting with general hours of 8:00 a.m. to 5:00 p.m. After-hours and weekend work will occasionally occur.
Confidentiality
Employees in this position acknowledge that the information they acquire from Kokomo Grain or a related third party is confidential.
The above statements are intended to describe the general nature a level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. Management retains the discretion to add or change the duties of the position at any time.