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Technical support specialist jobs in Lakeway, TX

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  • Help Desk Technician

    Peerless Technology Services, LLC 4.3company rating

    Technical support specialist job in Round Rock, TX

    Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Help Desk Technician to join our growing Managed Service Provider (MSP) team. As a Level 2 Help Desk Technician, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas. We'll Provide: Pay range of $28-$38 per hour Paid time off and paid sick time Support/mentorship and a small team work environment Opportunities for continued growth and learning What You'll Do: Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations Troubleshoot and resolve problems related to hardware, software, networks, and security Install, configure, and maintain various IT systems and applications Respond to tickets in accordance with SLA guidelines and document all support activities Assist with onsite and remote support for clients as needed Contribute to the development of knowledge base articles and technical documentation Participate in projects and new technology implementations Skills You'll Need: Valid license and reliable transportation to travel to client sites Minimum 2 years IT industry experience in SMB environments - MSP experience preferred Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration Familiarity with networking concepts, firewalls, and VLANs Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.) Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder Nice to Have: Experience with virtualization technologies (VMware, Hyper-V) Experience with Microsoft Remote Desktop environments Experience with ticketing systems (e.g., Autotask) Knowledge of cybersecurity best practices Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: ********************************************************************
    $28-38 hourly 5d ago
  • Audio/Visual On-Site Support Technician

    A-V Services, Inc. 4.3company rating

    Technical support specialist job in Austin, TX

    A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a Audio/Visual/Multimedia Support Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate would have Associates level college degree in a technology related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry. Our corporation is looking for an individual who possesses a full understanding of all areas of the A/V field including but not limited to: Ability to operate AV in a control room environment, and conference floor support for live Audio/Video support and capable of a skilled technical user level with AV equipment such as: Crestron Control Systems Switching / Routing technology Video codecs Audio hybrids Digital Audio mixing console Handheld Microphone and Lav Mics Video Switching Audio/Video Support scheduling Help support communications with internal teams coordinating and administrating AV related event support tasks Onsite Skills/Qualifications: Experience working with audiovisual technologies including Video Conferencing (Cisco Codec), Cable Television (Verizon FiOS), Crestron Fusion, Toolbox, Video Walls; and will coordinate with service providers (Verizon, Crestron etc.) as needed to effectively troubleshoot issues Able to read and understand audiovisual signal flows diagram/wiring details and maintain all signal flow diagrams, cut sheets, and conference room Crestron coding files Strong troubleshooting skills Client-focused with the ability to work independently with little supervision and be and be an excellent communicator both verbally and in writing both from a technical perspective as well as with non-technical end users at all levels Minimum of 3-4 years of industry experience in the service of audio, video, audiovisual and presentation systems Provide, on request, pre-meeting setup of the audiovisual systems to ensure the systems are operational before the start of a meeting. Provide on-going operational training and assistance Oversee and advise on the proper implementation of consumable and spare parts Perform minor maintenance checkups and repairs plus conduct proactive Preventative Maintenance checks on all conference rooms using checklist spreadsheet provided by Client. Troubleshoot and coordinate removal/reinstallation of audiovisual equipment in need of shop repair Assist in the coordination and setup of audiovisual equipment for special events Including the addition of display content and video wall support Provide end to end troubleshooting support and resolution of audiovisual related issues Maintain issues log for each system to provide trend analysis information Communicate internally with Client on all AV issues; specifically issues with long lead time resolution Responsible for following all Client's established policies Support and maintain Crestron, Asset Management, Crestron Room Scheduler panels, integration with Client Outlook system, and daily room Full Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays. Join Our Diverse and Inclusive Team! At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique. Our Commitment to Diversity and Inclusion: Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements. Why Work With Us? Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued. Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success. Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas. Be part of a company that not only values diversity but actively promotes it as a cornerstone of our identity and success. Apply today and bring your unique perspective to AV Services Inc.
    $36k-53k yearly est. 3d ago
  • Tech Support Specialist - Video Telematics

    Eyeride

    Technical support specialist job in Austin, TX

    EYERIDE empowers fleets by combining live video and telematics through a cloud platform to enhance safety, resolve issues efficiently, and ensure vehicles operate securely. Serving transportation, logistics, public safety, and government sectors, our technology supports fleets of all sizes. With teams across the U.S., Poland, and Israel, we create user-friendly, reliable solutions to simplify daily operations. Our ultimate goal is to provide fleet managers with the insights needed to lead with greater confidence and reduced stress. The Opportunity Enjoy working in a startup environment? Love computers and problem-solving? Join EYERIDE! We're looking for a Tech Support Specialist to assist customers with AI cameras, in-cab monitors, live GPS tracking, and in-cab WiFi installed in their vehicles. What You'll Do Provide over-the-phone technical support for vehicle hardware and software Troubleshoot network-related issues (TCP/IP, DNS, DHCP) Guide customers through step-by-step solutions Ensure top-tier customer service and technical assistance What You Bring: Experience in tech support and troubleshooting Strong communication and problem-solving skills Passion for technology and vehicle systems Ability to work overnight shifts on occasion
    $37k-62k yearly est. 4d ago
  • Desktop Support Administrator

    Lancesoft, Inc. 4.5company rating

    Technical support specialist job in Austin, TX

    Pay Rate: $35-$40/hr Rack, Build, cable, configure, and provision Servers - Rack, Cable, and Deploy Cisco layer 2 networking equipment - Troubleshoot, test, quality assurance of Server hardware - Professionally resolve hardware issues via trouble ticket - Comfortable lifting weights [ ~50 lbs ] - Can stand for long hours on Ladders - Ready to travel on need basis - Basic Networking Knowledge - Awareness on Safety requirements working at Data Center Desired experience: · Operating System Installation - Windows Server, Linux, Unix · Cabling knowledge beyond dressing or running cabling, such as confidently comprehending port mapping and ability to know the differences and purposes behind each cable type ·Understanding of basic hardware troubleshooting and applying logical methods of resolution · Rack, cable, and deploy Cisco Layer 2 networking equipment a plus · Experience with RAID levels is a plus · Web Server and Database installation experience a plus · Must be able to work in this country without sponsorship · Must be willing to learn quickly, multitask, and work in a fast-paced environment
    $35-40 hourly 4d ago
  • Technical Support Specialist

    Insight Global

    Technical support specialist job in Austin, TX

    Insight Global is seeking an IT Support Analyst for a 6-month contract to effectively address and manage service requests, incidents, and events while maintaining clear communication with internal customers throughout the resolution process. This individual will join a highly customer service-oriented team responsible for the provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, business applications, and audio/video (A/V) systems. The ideal candidate has strong communication skills, a broad technical background, and experience supporting a large internal user base in a fast-paced enterprise environment. They ensure that service delivery, responsiveness, and project execution align with the clients high standards of excellence. Job Responsibilities Troubleshoot and resolve IT incidents and requests within established SLAs using a ticketing system, maintaining high levels of customer satisfaction. Support Windows and mac OS laptops, Android and iOS mobile devices, and provide general IT assistance for end users both onsite and remotely. Assist with onboarding and setup for new employees, including workstation, account, and access configuration. Provide hands-on and remote support for A/V systems, including conference room equipment, live event setups, and company-wide Zoom broadcasts. Maintain and perform routine checks on conference room and collaboration technology to ensure reliability. Administer and troubleshoot Microsoft 365, Teams, and Entra (Active Directory) accounts. Support identity and access management processes; assist with Okta user provisioning and SSO configurations. Collaborate with IT administrators to maintain Okta and Microsoft Entra user accounts; experience as an Okta Admin is a plus. Provide support and configuration for mobile device management (MDM) tools; familiarity with Intune and Jamf is preferred. Perform basic network and VPN troubleshooting to ensure connectivity for remote and onsite users. Maintain accurate IT asset inventory and ensure timely updates of issued and returned equipment. Ensure compliance with security policies, SOX requirements, and incident reporting standards. Assist with and document recurring IT operational and security processes. Contribute to continual improvement efforts within the IT Service Desk. Qualifications Associate's degree in a computer-related field or equivalent training required. 5-7 years of hands-on IT support experience in an enterprise or fast-paced environment. Experience supporting both Windows and mac OS environments. Familiarity with Salesforce and Jira platforms is a plus. Hands-on experience supporting Zoom and Microsoft Teams for A/V and event use. Experience managing and supporting Okta, Microsoft Entra (Active Directory), and Microsoft 365. Working knowledge of MDM tools (Intune, Jamf) and identity management systems. Basic understanding of network fundamentals, VPN, and endpoint security awareness. Certifications such as MTA, MCSA, Network+, CCENT/CCNA are a plus Compensation: $25/hr to $35/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
    $25 hourly 4d ago
  • Desktop Support Specialist

    SISL Global

    Technical support specialist job in Austin, TX

    Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
    $37k-50k yearly est. 4d ago
  • Technical / Deskside Support IV

    Pyramid Consulting, Inc. 4.1company rating

    Technical support specialist job in Austin, TX

    Immediate need for a talented Technical / Deskside Support IV. This is a 12+ month contract opportunity with long-term potential and is located in Austin, TX(Onsite). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-94498 Pay Range: $25 - $26 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: - Client Services Department They provide end user support internationally and in the US Anything from end user tickets entered in the system via calls unresolved by helpdesk support team, ticketing system or walk up technology Basic laptop, desktop support, devices iPhones, tablets, printers, also support Office 365, SharePoint one drive and other 3rd party like WebEx that is approved Could work about 100-200 tickets a day split among 40 individuals Key Requirements and Technology Experience: Must have skills: - Technical/Deskside Support, Dell, Intune/Jamf, Windows 11/12 Windows 10 Windows 11 knowledge Client shop so needs to be familiar with Client laptops Site is a heavy Client usage community, needs to be proficient with Client OS system and Apple Devices InTune and Jant used - must be proficient with navigating those applications Azure - ability to navigate and understand logs Basic network troubleshooting skills Utilize MS Team rooms - helping with AudioVisual issue Basic networking skills needed Our client is a leading Telecommunications Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $25-26 hourly 4d ago
  • Linux Technical Support Engineer

    Source One Technical Solutions 4.3company rating

    Technical support specialist job in Austin, TX

    Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX. Job Title: Technical Support Engineer - Contractor Pay Rate: $34/hr (W-2) Initial Duration: 12 months Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability. The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution. As a Technical Support Engineer, you'll: - Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues. - Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed. - Maintain NixOS systems, verify version integrity, and complete post-update health checks. - Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux). - Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts. - Support hardware-level troubleshooting by identifying faulty components and validating replacements. - Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings. Daily Tasks: - Diagnostics on onboard systems via SSH - Connect to robots over ssh, usage of internal pipeline utilities for check up and debug - Working with dashboards, analyzing log files, identifying anomalies - Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health Required Skills: - Strong Linux CLI skills and comfort working on production hosts via SSH - Proven ability to interpret system/service logs and reason from symptoms to root causes - Practical knowledge of systemd/journalctl and basic networking tools - Familiarity with NixOS concepts and workflows (or readiness to learn quickly) - Clear written communication (incident notes, escalation summaries)
    $34 hourly 4d ago
  • IT Systems Administrator - Manufacturing (Second Shift)

    Opmobility

    Technical support specialist job in Austin, TX

    We're Hiring: Information Management Coordinator (Second Shift) Are you an experienced IT professional ready to take on a hands-on role in a fast-paced manufacturing environment? Join our team and help drive operational excellence through smart tech solutions and infrastructure support. What You'll Do Manage server installations, upgrades, and performance. Troubleshoot end-user systems and support shop floor technology. Monitor network security and ensure compliance with IT policies. Lead disaster recovery planning and implementation. Collaborate with external service providers and support ISO initiatives. Maintain IT inventory and align assets with financial records. What We're Looking For Degree in Computer Science, Networking, or related field. 3+ years of IT administration experience (automotive industry a plus). Experience in international environments preferred. Fluent in English; Spanish, French, or German is a plus. Strong skills in process excellence, customer commitment, and communication. Why Join Us? Global exposure in a tech-forward environment. Career growth opportunities. Direct impact on production and operations. Collaborative, high-performance culture. Work Environment On your feet throughout the shift; lift up to 50 lbs. Frequent movement: bending, twisting, climbing. Facility is not climate-controlled - hot summers, cold winters. Moderate noise levels; fast-paced production deadlines. Flexibility and independence required.
    $56k-82k yearly est. 5d ago
  • IT Support Specialist

    Rosendin Electric 4.8company rating

    Technical support specialist job in Pflugerville, TX

    Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more. Why Rosendin? Committed. Innovative. Engaged. If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder! YOUR NEXT OPPORTUNITY: The IT Support Specialist is responsible for IT support for the Regional Office including but not limited to jobsites in several locations. WHAT YOU'LL DO: Responsible for the day-to-day desktop/laptop, cellular, telephone and local network support of assigned offices and jobsites. Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications. Utilize our trouble-ticketing system to document your work and facilitate communication with our clients. Work with all levels of end users including high-level users, difficult users, non-technical users, demanding users. Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures. Responsible for providing project management for new jobsite setups, to include assessing jobsite IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the jobsite. The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position's role within the business unit. WHAT YOU'LL NEED TO BE SUCCESSFUL: Team player with effective communication & customer service skills with the ability to stay on task when working independently Organize and manage multiple tasks in a fast-paced environment Working knowledge and practical experience of the following technologies: networking, Active Directory, Storage Area Network, virtual machines, and Disaster Recovery procedures and policies Conversant in Microsoft operating systems and productivity tools Experience with Cisco network equipment is a plus Demonstrated success taking direction and working independently Customer relations skills, superior written, oral, and interpersonal communication skills. Must be exceptionally detailed oriented Perform in a dynamic and fast-paced team environment Demonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests Demonstrated ability to use discretion and sensitivity when handling confidential information. Self-starter, proactive, and able to interface with end users and prioritize issues, and manage user expectations Extensive experience in multi-org environment Engineering and Construction Related Industry Knowledge desired System Administration and support experience would be desired Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred Prioritize and manage multiple tasks, changing priorities as necessary Work under pressure and adapt to changing requirements with a positive attitude Oral and written communication skills as required for the position Self-motivated, proactive and an effective team player Interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others WHAT YOU BRING TO US: Associate degree in Information Technology, Computer/Information Science, or related discipline Minimum 3 years' practical IT experience required Can be a combination of education, training, and relevant experience TRAVEL: Up to 20% WORKING CONDITIONS: General work environment - sitting for extended periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions, such as fluorescent lighting and air conditioning. Noise level is typically low to medium; it can be loud on a job site. Occasional lifting of up to 30 lbs. We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions. Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law. YOU Matter - Our Benefits ESOP - Employee Stock Ownership 401k Annual bonus program based upon performance, profitability, and achievement 17 PTO days per year plus 10 paid holidays Medical, Dental, Vision Insurance Term Life, AD&D Insurance, and Voluntary Life Insurance Disability Income Protection Insurance Pre-tax Flexible Spending Plans (Health and Dependent Care) Charitable Giving Match with our Rosendin Foundation Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career. Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $59k-81k yearly est. Auto-Apply 6d ago
  • Technical Support Analyst (Tier 2)

    GCS Technologies 4.2company rating

    Technical support specialist job in Austin, TX

    Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments. Essential Duties and Responsibilities Microsoft Azure and Office 365 Administration Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. Must have flexible after-hours availability for implementation and deployment tasks. Track time and provide troubleshooting notes as you work. Requirements Desired Technical Knowledge Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge. Windows Server and Desktop OS (all versions) Familiarity with public cloud technologies (Microsoft Azure and 365 is a must) Familiarity with MacOS and Linux operating systems. Common Desktop Applications (Office, etc.) Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery ) Virtualization Technologies (VMware vSphere and Hyper-V) Familiarity with VOIP solutions, such as Ring Central Other desirable skills Basic Scripting knowledge (PowerShell, Bash, Python) Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell) Familiarity administering Remote Desktop Services Additional Requirements Must live in the Austin, TX metro or surrounding area. Participate in after hours support rotation. Must pass background screening. Must be able to lift 20 lbs. Ability to work in a team and communicate effectively. Responsible for entering billable time and notes into ticketing system in real time. Certifications: Preference is given to well certified individuals. Experience: 2+ years experience in a help desk or network support position. Education: Degrees are valued but not required. We prefer experience and certifications. Benefits 75% to 100% work-from-home options if based in Austin, TX Flexible Paid Time Off Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance GCS is an equal opportunity employer. GCS is a certified small business.
    $40k-73k yearly est. Auto-Apply 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support specialist job in Austin, TX

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $34k-46k yearly est. 2d ago
  • IT Solutions Technician

    Healthtronics 4.0company rating

    Technical support specialist job in Austin, TX

    IT SOLUTIONS TECHNICIAN I 1900 STEAM WAY ROUND ROCK, TEXAS 78664 Are you the go-to tech helper among your friends and family? Do you love figuring out how things work-and then showing others? HealthTronics is searching for a hands-on, people-oriented IT Solutions Technician I to join our team and be the friendly face of tech support for our employees nationwide. This is the perfect opportunity for someone fresh out of a technical program (A+ certification, anyone?) or with experience in tech support, electronics, or troubleshooting gadgets big and small. You'll jump right in-solving real-world problems, supporting HealthTronics employees, and making technology less intimidating for everyone. We're looking for someone who: Gets energized by helping others, not just fixing computers: You will be providing remote support via telephone, emails and Microsoft Teams chat for 6-8 hours/day. Can translate “tech speak” into everyday language Enjoys learning new systems and sharing knowledge Wants to grow their IT career in a collaborative, mission-driven environment If you're eager to start your IT journey, make a real impact, and help people feel confident with technology, we'd love to meet you! We Offer Competitive Benefits: 8 Company Paid Holidays, PLUS 3 Floating Holidays Generous Paid Time Off (PTO); Accrual rate allows for 15 days of PTO to start and up to 200 hours/year with tenure. Generous Employee Referral Bonuses (Earn $3,000 for every full time employee you refer to us after they're hired). 401(k) Plan with up to 4% match Medical, Dental, Vision, Disability, and Life Insurance Plan Options Supplemental Critical Illness Insurance Supplemental Accidental Injury Insurance Health and Wellness Rewards Program What You'll Do: Work onsite to respond promptly to requests through the IT Service Desk, ensuring effective and timely support. Troubleshoot, repair, and resolve issues with computers, mobile devices, and software. Deploy and set up technology equipment for new employees. Maintain and update the inventory of IT equipment, software, and licenses. Document service ticket statuses accurately and ensure proper follow-up. Collaborate with the team to manage users and computers in an Active Directory domain and support remote access technologies (VPN, Citrix). What We're Looking For: High school diploma or equivalent required; Associate's degree preferred. A+ Certification or equivalent experience. Basic understanding of networking concepts (DHCP, DNS, TCP/IP, Wireless, Ethernet). Familiarity with Microsoft Windows operating systems, Apple iOS devices, and PC hardware/software troubleshooting. Strong communication and interpersonal skills with a customer-service mindset. A proactive team player who is self-motivated and knows when to seek guidance. Physical/Mental Requirements: Ability to communicate via telephone, email, and chat 6-8 hours/day. Occasionally lift up to 50 pounds. Travel may be required occasionally. Why Join HealthTronics? Work with a dynamic and supportive team in a fast-paced environment. Gain hands-on experience with diverse technologies and tools. Opportunity to grow your career in IT within a healthcare-focused organization. Ready to make a healthcare difference? Apply now to schedule your interview! HealthTronics is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. HealthTronics will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. Visit our website and connect with us! Facebook | Twitter | Instagram| LinkedIn
    $54k-84k yearly est. Auto-Apply 7d ago
  • Desktop Support Tech - Level 1

    Tilson 4.2company rating

    Technical support specialist job in Austin, TX

    Requirements Perform on-site and remote analysis, diagnosis, and resolution of desktop and telephone problems for end-users and implement corrective solutions. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related software, and telephone equipment in order to deliver required desktop service levels. Collaborate with the Information Technology team to ensure efficient operation of the company's desktop computing environment and telephone systems. Receive and respond to incoming calls and/or e-mails regarding problems with desktop computers and desktop telephone systems. Perform moves, additions, and change requests for desktop computers and telephones as they are submitted. Provide accurate and timely documentation of all desktop and telephone-related issues and resolutions of such problems. Assist in the maintenance of all desktop and telephone equipment inventory. Interface with multiple departments and levels of management. Setup/Configure and inventory user mobile devices. Maintains professional and technical knowledge by attending educational workshops, webinars, or online content relevant to daily duties. Travel to Tilson offices throughout the state as necessary. Effectively communicate in English. Perform additional duties as assigned to support all departments in the company. POSITION REQUIREMENTS: Critical Competencies and Skills: Knowledge and experience supporting Microsoft Windows Operating Systems. Knowledge and experience supporting Microsoft Office Applications. Strong Hardware/Software troubleshooting skills. Strong problem-solving skills. Ability to work in a team with minimal supervision. Ability to independently learn new skills and apply the skills in the environment. Working knowledge of network protocols and equipment a plus. Prior experience with running and terminating Cat 5, Cat 6 cabling a plus. Experience installing wall jacks for cat 5 cabling which may include cutting into drywall a plus Proficient with iOS and smartphone troubleshooting. Strong analytical and organization skills. Strong communication and client skills are required. Self-starter and ability to work independently. Perform other duties as required by management. Proficient with iOS and smartphone management and troubleshooting, experience with a Mobile Device Manager a plus. Experience: Must be familiar with desktop hardware and operating systems such as Windows 10. Understanding of technology developed through real-world experience in a variety of settings. Experience with Apple Care a plus. Experience terminating cat 5/6 in a Patch Panel a plus. Experience with Microsoft Active Directory, DNS, and DHCP Experience with VMWare a plus. Experience with Cisco networking and unified communications a plus. Experience with Microsoft Exchange and Office 365 a plus. Experience with Microsoft Active Directory and Intune usage and administration a plus. Education: High School Diploma or equivalent required. Physical Requirements: Ability to lift 50 lbs., server chassis and SAN equipment, as well as printers, may need to be moved to accommodate office moves or equipment replacements, workstation UPS' that have failed will need to be swapped. Finger dexterity is required to operate a computer keyboard. Must have the hand/eye coordination necessary to operate office business machines (calculator, phone, fax, copier, etc.) and a personal computer. Hearing and speech sufficient to verbally communicate in person and on the telephone. Mobility to frequently alternate between sitting, standing, and moving about the facilities. Salary Description $21-23 per hour
    $21-23 hourly 14d ago
  • IT Technician

    Revel Staffing

    Technical support specialist job in Austin, TX

    A leading defense manufacture is seeking a skilled and dependable IT Technician to provide on -site technical support for end users and enterprise systems. The ideal candidate is customer -focused, highly organized, and experienced in troubleshooting a wide range of IT hardware and software issues within a professional environment. Key Responsibilities: Provide deskside and remote support for desktops, laptops, mobile devices, and related peripherals. Install, configure, and maintain operating systems, applications, and enterprise tools. Manage imaging, deployment, asset tagging, and hardware logistics. Respond to VIP or executive -level support requests. Diagnose and resolve network connectivity issues including port activations and switch -level troubleshooting. Maintain accurate documentation of incidents, service requests, and asset records. Follow company IT policies, security standards. Collaborate with remote IT and infrastructure teams to escalate and resolve complex issues. Qualifications: High School Diploma or equivalent required; technical certifications preferred (A+, Network+, or equivalent). Strong knowledge of Windows OS, Microsoft Office Suite, and common enterprise applications. Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP). VantageClear Certification (or equivalent Security credential) required. Benefits: Competitive pay based on experience. Comprehensive health, dental, and vision coverage. Paid time off and retirement plan options. Ongoing training and professional development opportunities. Work in a secure, compliance -driven environment supporting critical IT operations.
    $36k-64k yearly est. 19d ago
  • IT Technician

    Carshop

    Technical support specialist job in Austin, TX

    Penske Automotive Group is looking for an experienced IT Technician to join our team in Round Rock, Texas and help support the infrastructure of our technical organization. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As an IT Technician, you will be responsible for assisting employees with questions on the usage of technology and for installing and maintaining computer hardware, software, and networks. WHAT WE HAVE TO OFFER Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For." Proudly named to Glassdoor's Best Places to Work Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match. Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests. Values-driven culture built on integrity, professionalism, excellence, and teamwork. WHAT WE ARE LOOKING FOR Ability to troubleshoot technology issues for employees over the phone and in person. Friendliness, enthusiasm, reliability, with a positive "team-player" attitude. Excellent communication, interpersonal, and organizational skills. Strong work ethic with the ability to work in a fast-paced, results-driven environment. Strong mathematical, analytical, and computer skills relevant to an Information Technology position, with at least one year of recent applicable experience. WHAT YOU CAN BRING TO THE TABLE Commitment: Support our employees to provide the best possible customer experience by ensuring the technology is available and functioning at full capacity. Excellence: Provide timely support, response, and resolution of technology issues. You will also be responsible for granting access and setting up and installing new devices and hardware. Accountability: Understand and comply with all regulations that affect the IT department, and perform tasks accurately, fairly and in accordance with company policies. APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
    $36k-64k yearly est. 4d ago
  • IT / AI Development Intern - On-site

    Mira Safety 4.3company rating

    Technical support specialist job in Cedar Park, TX

    Commitment: 20 hours/week (flexible schedule to accommodate academic commitments) Duration: 16 Weeks Compensation: Unpaid, educational internship This internship offers hands-on experience in full-stack development, AI integration, and e-commerce applications. You will contribute to projects such as AI-powered tools for customer engagement, sales intelligence dashboards, conversational support bots, and mobile/web applications for our online platforms operating on Shopify Plus. On-site interns will collaborate closely with senior engineers, gaining exposure to modern tech stacks, agile workflows, and industry best practices. We do not expect you to have prior experience with all listed tools. You will receive guidance, code templates, and mentorship throughout the program. High-performing interns may be considered for a paid internship or junior position upon program completion, based on performance and business needs. Participation in the program is designed to enhance your professional skills and is not contingent on academic credit, though such alignment is welcome. Key Responsibilities Assist in developing and enhancing e-commerce platforms using Shopify Liquid, Petite Vue, TailwindCSS, and Vite. Support integration of AI-powered features using APIs and prompt engineering. Contribute to REST API development and third-party API integrations. Help with database tasks including CRUD operations, indexing, and authentication in PostgreSQL/Supabase. Participate in creating data dashboards and analytics tools. Test and debug features using automated testing tools. Follow secure coding practices and version control workflows. Nice to Have / Preferred Skills (training and mentorship provided) Web & App Development JavaScript (ES6+) and a modern UI framework (Vue 3/Nuxt 3 or React/Next.js) Node.js with Fastify or Express Shopify Liquid theme development React Native (Expo) for mobile development Data & APIs REST API design and integration PostgreSQL/Supabase (CRUD, indexing, auth) JSON/CSV data parsing GA4 or Shopify data exports AI & Advanced Features Prompt engineering and AI API integration PDF parsing/generation Retrieval-Augmented Generation (RAG) concepts Embedding strategies and vector databases (pgvector) Tools & Infrastructure Redis (caching, sessions) Vercel Edge Functions / Supabase Edge Functions Docker for local development CI/CD workflows with automated testing Playwright, Vitest, or Jest for testing Specialized / Project-Specific Map rendering (Leaflet, Mapbox) Cron jobs and data diffing Environment secrets management and input sanitization Feature flagging tools Benefits for Interns Real-world project experience through guided, hands-on development work. Portfolio development by contributing to projects that can be showcased in professional presentations. Recommendation letter upon successful completion of the internship program. Career networking opportunities through collaboration with industry professionals. Eligibility for an advanced paid internship after program completion, based on performance and business needs. Learning & Mentorship Completion of Harvard CS50's Introduction to Artificial Intelligence with Python valued at $299 (company-sponsored, certificate included). Weekly mentorship sessions. Guided onboarding with pre-built scaffolds, templates, and code examples. Exposure to professional GitHub workflows, agile development, and real production systems. Application Process Submit Resume + Cover Letter specifying your area of interest. Complete the Culture Index Survey. Attend interviews with HR. Program Deliverables At least one major project contribution in your assigned department. Internship Completion Report summarizing your learning and contributions.
    $31k-42k yearly est. Auto-Apply 28d ago
  • IT Technician

    Oil Changers

    Technical support specialist job in Austin, TX

    Reports to: IT Field Manager Location: In office, at one of our store locations in the Texas, Missouri or Kentucky areas. Frequent travel across state lines is required. Oil Changers is America's leading independent quick lube operator. As a Private Equity-backed organization, we have aggressive growth targets for the next three years in a multi-state environment and seek a highly organized, technically savvy, self-motivated IT Technician to be an integral part of the IT Team driving company growth. Responsibilities Provide first level telephone support, analyze reported issues and problem solve customer issues with empathy and patience, while maintaining composure under pressure. Troubleshoot Point of Sale (POS) software using Windows Operating Systems. Troubleshoot Hardware including workstations, peripherals, and networking equipment. Troubleshoot and configure Windows Operating Systems. Provide weekday, night and weekend support coverage as required. Uses logic and methods as necessary to solve difficult problems and provide accurate solutions. Work well independently with good multi-tasking and organizational abilities. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Escalates appropriate technical issues to upper-level technical support when needed. Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment. Demonstrate strong interpersonal communication skills when working with both internal and external customers. Ability to work flexible hours including evenings, weekends, holidays, and overtime is required. Provide technical support and troubleshooting for computer hardware, software, and network-related issues. Install, configure, and maintain computer systems and peripherals. Set up and configure network devices, including routers, switches, and access points Install and manage camera systems (Will Train) Qualifications & Skills: Knowledge of computer hardware, software, and networking. Experience troubleshooting Windows-based systems. Familiarity with network configuration, including routers and switches. Ability to learn and manage security camera systems. Strong problem-solving and communication skills. Ability to work independently and prioritize tasks effectively. Basic SQL knowledge is a plus. Benefits: Health insurance, dental and vision Ancillary Benefit Options Flexible spending account/Health savings account 401(k) with matching Paid time off/Sick time Employee discount Compensation: Starting hourly pay is $20. Compensation for travel is provided.
    $20 hourly 26d ago
  • IT Tech

    Crescent Careers

    Technical support specialist job in Horseshoe Bay, TX

    As an IT Technician, you serve as the primary technical point of contact, ensuring seamless operational continuity for resort associates, members, and guests. You are responsible for maintaining high-availability technology infrastructure across all departments, including Guest Services, Food & Beverage, Golf, Spa, and Executive Offices. This role requires a balance of technical proficiency and professional hospitality service. Key Responsibilities Tier 1 Technical Support: Provide high-priority first-level support via an enterprise ticketing system, telephony, and on-site visits to resolve hardware and software incidents. System Deployment & Lifecycle Management: Install, configure, and maintain workstations, mobile devices, Point of Sale (POS) terminals, and peripherals. Identity & Access Management (IAM): Administer user accounts, permissions, and security groups within Active Directory and proprietary resort platforms. Application Support: Maintain mission-critical hospitality systems, including Property Management Systems (PMS), POS systems, timekeeping software, and Guest Wi-Fi infrastructure. Proactive Infrastructure Maintenance: Execute routine system audits, security patching, malware remediation, and preventative maintenance protocols to minimize downtime. Network & Infrastructure Projects: Collaborate with senior IT leadership on the deployment of network hardware, structured cabling, and telecommunications upgrades. Qualifications & Technical Requirements Education: High School Diploma or GED required. Experience: 2-4 years of professional IT experience; background in high-volume hospitality or resort environments is preferred. Technical Proficiency: * Advanced knowledge of Windows OS and Microsoft 365 administration. Strong hardware diagnostics and troubleshooting skills. Foundational understanding of networking protocols (TCP/IP, DNS, DHCP). Familiarity with hospitality-specific technology (PMS, POS, electronic locks, PBX) is highly desirable. Soft Skills: Proven analytical problem-solving abilities and a commitment to professional, service-oriented communication. Physical & Mental Demands Ability to maintain performance standards under high-pressure, time-sensitive conditions. Physical capacity to lift and maneuver equipment up to 25 lbs regularly, and up to 50 lbs occasionally. Strong collaborative mindset to work effectively within a cross-functional team environment. Compensation & Benefits Horseshoe Bay Resort offers a comprehensive Total Rewards package: Health & Wellness: Medical, Dental, and Vision insurance; Long/Short-Term Disability, Critical Illness, and Accident coverage. Financial Security: 401(k) retirement plan with employer matching. Resort Perks: Limited access to championship golf courses and amenities; significant retail and dining discounts. Travel: Discounted rates at over 100 Crescent Hotels & Resorts properties nationwide. Career Growth: Scheduled performance reviews, merit-based increases, and access to our Manager in Training (MIT) program. Support Services: Associate housing and shuttle options (seasonal/remote), weekly meal subsidies, and regular associate appreciation events.
    $36k-64k yearly est. 34d ago
  • Information Technology Specialist

    Insight Global

    Technical support specialist job in Round Rock, TX

    About the Role: Seeking a Camera Lab Test Engineer to join HP's team focused on developing cutting-edge video conferencing devices and camera systems. This entry-level position is ideal for a recent graduate eager to learn and grow in a fast-paced environment. Responsibilities: Perform objective testing in camera labs for new product development, including webcams and video conferencing devices. Execute test plans for software updates, image quality, and audio-visual performance. Assist in validating AI/ML features such as facial recognition, background blurring, and audio enhancements. Document test results and collaborate with engineering teams to troubleshoot and resolve issues. Support quality assurance processes and inline testing tools during development cycles. What You'll Learn: Hands-on experience with Microsoft-certified camera labs and advanced testing methodologies. Exposure to video collaboration technologies, imaging pipelines, and ISP tuning. Training in quality assessments (IQC/OQC) and RFQ processes. Qualifications: Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related field. Strong interest in camera systems, video conferencing technology, and software testing. Basic understanding of hardware/software integration is a plus. Excellent attention to detail and willingness to learn. Ideal Candidate: Curious, proactive, and eager to work in a collaborative environment. Comfortable working in labs and learning new tools and processes.
    $63k-92k yearly est. 3d ago

Learn more about technical support specialist jobs

How much does a technical support specialist earn in Lakeway, TX?

The average technical support specialist in Lakeway, TX earns between $29,000 and $78,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.

Average technical support specialist salary in Lakeway, TX

$48,000
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