Technical support specialist jobs in Lakeway, TX

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: Hybrid Work Options, Paid Time Off, and Paid Holidays Medical, Dental, Vision, and 401(k) with employer match contributions Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities Problem management and escalation of issues in a timely manner Prioritization of tasks and meeting of deadlines, excellent time management skills Excellent troubleshooting and assessment skills Excellent written/verbal communication skills Must be a team player with outstanding customer service skills Entry of time sheets, expense reports and documentation on or before deadline Keep up-to-date on market trends, theory and new ways of doing things; embrace change Assist with change-management activities Prepare and deliver complete and concise documentation for all projects Present progress reports to immediate supervisor and or Project Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications 2+ years experience in IT related study or field. Must possess basic knowledge and experience with: Windows 7/8/10 Microsoft Office suite Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) Understanding of basic network concepts Understanding of application, desktop, and server virtualization Understanding of Desktop Deployment / Imaging Bachelor's Degree a plus Desired Experience/Certifications Certifications CompTIA A+ Certification a plus MDAA, MCSA Windows Server 2008/ 2012/ 2016 Microsoft Office 365 Admin portal Understanding of File Permissions (NTFS & Sharing) High School Degree required Associate's Degree or higher preferred Work Environment and Physical Demands Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. The noise level in the work environment is moderate. Frequent local travel required

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments. Essential Duties and Responsibilities Microsoft Azure and Office 365 Administration Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. Must have flexible after-hours availability for implementation and deployment tasks. Track time and provide troubleshooting notes as you work. Requirements Desired Technical Knowledge Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge. Windows Server and Desktop OS (all versions) Familiarity with public cloud technologies (Microsoft Azure and 365 is a must) Familiarity with MacOS and Linux operating systems. Common Desktop Applications (Office, etc.) Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery ) Virtualization Technologies (VMware vSphere and Hyper-V) Familiarity with VOIP solutions, such as Ring Central Other desirable skills Basic Scripting knowledge (PowerShell, Bash, Python) Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell) Familiarity administering Remote Desktop Services Additional Requirements Must live in the Austin, TX metro or surrounding area. Participate in after hours support rotation. Must pass background screening. Must be able to lift 20 lbs. Ability to work in a team and communicate effectively. Responsible for entering billable time and notes into ticketing system in real time. Certifications: Preference is given to well certified individuals. Experience: 2+ years experience in a help desk or network support position. Education: Degrees are valued but not required. We prefer experience and certifications. Benefits 75% to 100% work-from-home options if based in Austin, TX Flexible Paid Time Off Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance GCS is an equal opportunity employer. GCS is a certified small business.

TGCM TECHNICIAN LEVEL II PURPOSE To define the job description for a TGCM (Total Gas Chemical and Management) Site Services Technician Level II at any customer's semiconductor facility that is serviced by Matheson. SCOPE The information contained in this document applies to all Matheson TGCM (Total Gas Chemical and Management) Site Services Technician Level II, depending on scope of work defined in contract with customer. GENERAL Reports to Matheson TGCM (Total Gas Chemical and Management) Site Services Manager. Position Summary TGCM (Total Gas Chemical and Management) Site Services Technician Level II work at customer's facilities and will perform routine duties detailed in this specification, based on terms of contract with customer. Essential Accountabilities Safety Function Perform all duties following appropriate work instructions and procedures.Wear appropriate PPE (personal protective equipment) for tasks requiring use of PPE. Bring safety issues to the attention of the Site Services Manager. Responsible for safely operating and maintaining equipment required for the customer to produce their products.Work is typically in a team environment. Quality Function Follow work instructions and established procedures. Bring ideas for improvement to the TGCM Site Services Manager for consideration. Work schedule will be performed by the terms of the contract with the customer. Complete all training that is required (based on scope of contract). Productivity Function Complete work as required. Capture all relevant information on completed work and send daily to TGCM Site Services Manager (and other recipients as required by the TGCM Site Services Manager). Training, Education and Experience Required High school diploma required. 5+ years of experience and Associates degree in Technical discipline or equivalent experience. Ability to work shift work as required. Detailed Description of Activities TGCM Site Services Technician Level II will maintain a safe work environment. TGCM Site Services Technician Level II will complete all safety training in accordance with the schedule. TGCM Site Services Technician Level II is required to safely handle chemical and gas containers in accordance with work instructions. TGCM Site Services Technician Level II is responsible for completing the following duties, as required by the scope of the contract in place with the customer: All work to be performed in a safe manner, following all workplace safety protocols and requirements Operation of chemical and gas distribution systems HPM and inert cylinder changes (including tonners, packs, tube trailers and other bulk containers as required) Chemical container changes (including drums, totes and other bulk containers as required) Rounds and readings, as required Inventory of chemicals and gases, as required Fab deliveries, as required Alarm response on equipment operated and maintained by Matheson Gas and chemical system preventive maintenance and repair, as required Purification system operation and maintenance, as required Unloading of trucks using PIT (powered industrial truck) and manual equipment such as carts and pallet jacks Write SafeWork Permits for contractors, as needed Emergency Response Team member, as required Manage hazardous and non-hazardous waste, as required Escalation of issues (shutdowns, safety concerns, customer requests, etc.) to the appropriate person(s), as required Participation in audits, as required Complete training to adhere to customer requirements, if required Housekeeping, keeping Matheson areas clutter-free and clean Other duties as assigned The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability

Love Where You Work! Here at rand*, IT is a critical function of our operations. We have led the charge in innovative technical solutions for over 10 years-and in this time, our IT workstream has sought to provide our team members with best-in-class software, hardware, and systems. To this effect, we are seeking to add a team member who is looking to learn and grow in our IT Specialist II role. The IT Helpdesk Specialist II provides advanced technical support to end-users for hardware, software, cybersecurity, and network-related issues. This role works independently to troubleshoot and resolve complex problems while also serving as an escalation point for junior staff. The Specialist is responsible for delivering timely support across all company locations, assisting with IT administration, and supporting senior team members on projects. ABOUT rand* rand* construction is an award-winning, woman-owned national commercial contractor specializing in tenant interiors, retail, restaurants, and building renovations (capital expenditure). Founded in 1989 by Linda Rabbitt, rand* has grown from a small interiors firm to a multi-market construction company offering a wide range of services to national and regional clients. Today, rand* is headquartered in Alexandria, VA, and manages regional offices in Atlanta, GA; Austin, TX; Dallas, TX; Houston, TX; Denver, CO; and Salt Lake City, UT with revenues in excess of $650 million annually. JOB DUTIES Responds to, evaluates, and prioritizes requests for assistance with hardware, software, networking, and other technology-related issues. Provides advanced-level troubleshooting and independently resolves complex hardware and software issues; escalates critical issues to specialized support teams when necessary. Assists with network configuration and troubleshooting of connectivity issues. Installs, configures, and maintains computers, printers, peripherals, operating systems, and enterprise-level software applications. Performs diagnostics, coordinates repairs and service, and leverages remote access tools to assist users in other locations. Provides VIP-level support to senior executive staff in the Texas region, ensuring rapid resolution of issues. Serves as the IT lead for onboarding and offboarding of employees in the Texas region, ensuring proper provisioning and de-provisioning of accounts and equipment. Manages company-provided equipment and mobile devices by working with vendors, issuing and tracking hardware, and maintaining accurate inventory and asset records. Develops and updates technical documentation, processes, and knowledge base articles. Conducts user training sessions and prepares training materials to support end-user adoption of technology. Recommends and researches equipment, tools, and systems to fit office and business needs; assists with procurement and vendor management. Provides after-hours and weekend support when required; ability to travel 15-20% annually. QUALIFICATIONS AND EXPERIENCE Assumes responsibility for outcomes and plays a role in shaping organizational culture. Upholds and enforces IT and company policies, procedures, and best practices. Encourages continuous improvement, promotes excellence in performance, and seeks personal development opportunities. Mentors junior helpdesk staff, sharing knowledge and guiding them toward growth. Acts as a trusted advisor, offering tailored IT solutions aligned with business and client needs. Collaborates across functions and departments to address complex issues effectively. Maintains ongoing communication with clients and stakeholders to ensure satisfaction and feedback loops. Handles challenges with flexibility, proactively navigates shifting priorities, and develops creative solutions. Uses sound judgment to interpret data, resolve ambiguous situations, and refine methods or techniques as needed. Demonstrates empathetic listening, clarifies difficult or sensitive information, and fosters shared understanding among teams. PREFERRED CERTIFICATIONS CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft 365 Fundamentals Azure Administrator Associate Modern Desktop Administrator Associate PHYSICAL JOB DEMANDS & WORKING CONDITIONS This position is located in Austin, TX with potential travel as needed. Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. rand* is consistently ranked among the best companies to work for, and we aspire to be the most respected and renowned builder for excellence, leadership, integrity, and unsurpassed value. rand* is an equal opportunity employer. We are committed to fostering meaningful careers and cultivating a workplace where individuals can thrive and do their best work. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, sex, gender identity or expression, genetic information, immigration status, marital status, medical or physiological condition (including pregnancy), national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please let us know by noting this in your application. All applications must be submitted via randcc.com/careers. Non-solicited resumes submitted elsewhere will not be considered.

Job DescriptionThe Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX; Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/software issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs). They are critical in bridging the gap between initial help desk triage and Tier 3 engineering support. Key Responsibilities · Incident Resolution & Escalation Provide desk-side troubleshooting and resolution of escalated tickets, including workstation hardware, operating systems, VPN, remote connectivity, printers, and peripheral devices. Resolve complex application support issues (e.g., Microsoft 365, ServiceNow, enterprise business apps). Escalate unresolved issues to Tier 3, documenting all steps and maintaining clear communication with end users. · On-Site Presence Maintain a dedicated full-time presence at headquarters in Alexandria. Ensure minimum on-site coverage of one FTE three (3) days per week at both Austin, TX and Tempe, AZ regional offices. Deliver VIP/“white glove” support for executives and senior leadership, including on-site event or travel support when needed. · Hardware/Software Support Install, configure, and maintain laptops, desktops, mobile devices, and related hardware. Provide support for software rollouts, updates, and patching in collaboration with engineering teams. Ensure compliance with agency security policies and configuration standards. · Knowledge Management & Documentation Update and maintain troubleshooting knowledge articles in ServiceNow. Document recurring issues and contribute to problem management activities. Provide feedback to Tier 1 agents to reduce escalations and improve first-call resolution rates. · Service Level & Customer Support Meet SLA targets for response and resolution, ensuring excellent customer satisfaction. Support continuity of coverage during leave, surge events, or special projects. Participate in IT asset moves, adds, changes, and accountability as directed. Qualifications · Education & Experience: Associate's degree or higher in IT-related field preferred. 3-5 years of IT support experience, with at least 2 years in a desk-side / Tier 2 support role. · Technical Skills: Strong troubleshooting skills with Windows 10/11, Microsoft 365, VPN, Active Directory, and mobile device management. Familiarity with ServiceNow (or similar ITSM ticketing platforms). Knowledge of imaging, patching, and endpoint security tools. · Certifications (Preferred): CompTIA A+, Network+, or Security+. ITIL v3/v4 Foundations. HDI Desktop Support Technician (preferred). · Soft Skills: Strong communication and customer service orientation. Ability to work independently on-site, while coordinating with Tier 1 and Tier 3 teams. Professional demeanor when supporting executives and VIPs. Other Requirements Must pass background investigation. Must be a U.S. Citizen. Company Overview Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO's recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team. A3T offers excellent benefits to enhance the work-life balance, including: Medical Insurance Dental Insurance Vision Insurance Life Insurance Short Term & Long-Term Disability 401k Retirement Savings Plan with Company Match Paid Holidays Paid Time Off (PTO) Tuition and Professional Development Assistance Parking/Travel Reimbursement (metropolitan areas) Powered by JazzHR JxRvEYpPod

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We've helped companies reduce fraud by 95% and achieve 32x ROI, and we're growing fast, thanks to our partnerships with some of the world's most ambitious digital brands like Revolut, Wise, and Bilt. This is a hands-on, user-facing IT role responsible for supporting our Austin office while contributing to SEON's global IT operations. You will handle day-to-day support, onboarding/offboarding, device and asset management, SaaS and access requests, and local IT improvements - especially around meeting room equipment, A/V, and office technology. You will collaborate regularly with the global IT team (Budapest HQ and other regions) to maintain standards, follow shared processes, and participate in cross-regional initiatives. The ideal candidate enjoys helping people, takes ownership of their environment, and proactively identifies and solves local IT pain points. This position is hybrid in Austin, Texas and requires consistent onsite presence. WHAT YOU'LL DO: IT Support & Daily Operations * Provide Tier 1/2 technical support to Austin-based employees and remote colleagues. * Troubleshoot and resolve issues across laptops, mobile devices, SaaS applications, and office hardware. * Own the local office experience: maintain meeting rooms, conferencing equipment, docking setups, peripherals, and shared IT spaces. * Monitor recurring IT issues in Austin and propose/implement improvements. Onboarding, Offboarding & User Management * Prepare, configure, and deliver devices for new hires. * Set up accounts and access in SaaS systems following global IT processes. * Ensure secure and complete offboarding, including device return, system access removal, and asset updates. * Collaborate with People Operations to ensure a smooth employee lifecycle. Device Management, MDM & Access * Enroll and manage devices using JumpCloud MDM and similar tools. * Apply and follow security best practices for configuration, policies, and updates. * Support identity workflows across SaaS platforms and internal systems. * Enforce device health, compliance standards, and safe access practices. Asset, Inventory & Vendor Management * Maintain accurate IT asset inventory and lifecycle tracking. * Manage stock levels of laptops, accessories, and office IT equipment. * Coordinate hardware procurement and work with local and global vendors. Global IT Collaboration * Work closely with the Budapest HQ team and global IT peers to align on processes, tooling, standards, and documentation. * Participate in global initiatives such as SaaS governance, automation improvements, and compliance efforts. * Contribute to global IT requests, ticket queues, and shared responsibilities. Tools, Automation & Improvements * Use AI tools (e.g., Gemini, ChatGPT) to create small scripts, documentation, troubleshooting aids, or process automations. * Support management of SaaS tools including Google Workspace, Microsoft 365, Slack, Zoom, and others. * Identify opportunities for automation or workflow enhancements in support, onboarding, or access management. WHAT YOU'll BRING: * 2-4 years of experience in IT support, IT operations, or a similar hands-on technical role. * Strong troubleshooting skills across devices, SaaS tools, and office IT equipment. * Hands-on experience with: * MDM solutions (JumpCloud preferred, or Intune/Jamf similar) * Google Workspace and/or Microsoft 365 * Slack, Zoom, and other collaboration SaaS tools * Basic identity/access flows in modern SaaS ecosystems * Experience managing assets and maintaining accurate inventory. * Experience supporting onboarding/offboarding processes. * Clear, patient communication and a strong service mindset. * Ability to operate independently while staying aligned with global processes. (AMAZING IF YOU ALSO HAVE): * Scripting or automation basics (PowerShell, Bash, Python). * Experience configuring meeting rooms, A/V equipment, or office IT hardware. * Familiarity with IT asset management platforms. * Exposure to AI-driven support or IT automation tools. * Experience in a distributed or multinational organization. SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.

Are you interested in joining a collaborative team at a fast-moving AM200 law firm that offers a small firm atmosphere? Would you like to work with professionals dedicated to delivering top-quality representation for clients? Are you seeking an office environment where your contributions are valued and appreciated? Butler Snow LLP is currently seeking an experienced IT Support Analyst to join one of our office locations: Birmingham, AL, Austin, TX or Baton Rouge, LA. Take your career to new horizons and come work with us! What you would do: * Diagnose and resolve issues associated with Firm software applications and operating systems * Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets) * Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation * Work with other IT teams to track recurring technology issues to resolution * Effectively utilize vendor support as needed * Identify and recommend production customizations and enhancements * Assist with implementation of new technology deployments or upgrades * Special projects as assigned by either the IT Support Manager or Chief Information Officer * Participate in after-hours on-call rotation for Helpdesk emergency tickets * Configuring integrated conference room technology, including equipment installation and troubleshooting What you bring: * Minimum of 2-3 years of experience in IT support * Strong problem solving and analytical skills, organizational skills, and attention to detail * Ability to work under short deadlines and demanding environments * Excellent customer service skills are a must. Daily interface with end-users will require someone with patience and understanding while assisting with issues * Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences * Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts * Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts * Able to organize and prioritize personal workload in a fast-paced work environment * Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android) * Excellent oral and written communication skills. What you gain: * A phenomenal team in an extraordinary firm * Ability to grow professionally and personally * Excellent benefits: * Medical, Dental and Vision with wellness component * Free Telehealth coverage * Short- and Long-Term Disability * Pet Insurance * 401K and profit sharing (after completion of eligibility requirements) * Generous Paid Time Off Plus Paid Holidays * Tuition Reimbursement * In-house training and development If you like to learn new skills, take initiative, and solve problems and do not wait to be asked, this may be the role for you. Butler Snow is a values-driven organization with a strong sense of community. We are actively involved in community projects in our 25 plus offices throughout the United States through the Butler Snow Foundation. At Butler Snow, we believe inclusion is a key driver of innovation and creativity. We have long been committed to fostering, maintaining, and celebrating an environment where creative solutions and new ideas are welcomed. We believe our diverse workforce contributes to our competitive advantage. 002

Summary Our client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing and deploying Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja. Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Responsible for providing a regional point of contact for all internal end-users to receive support and maintenance within the organization's desktop computing and telephone system environment. Areas of responsibility include, but are not limited to, installing, diagnosing, repairing, maintaining, and upgrading all PC hardware/software and the desktop telephone equipment to ensure optimal user performance. The Desktop Support Technician person will also troubleshoot problem areas (in person, by telephone, video call, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. Requirements * Perform on-site and remote analysis, diagnosis, and resolution of desktop and telephone problems for end-users and implement corrective solutions. * Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related software, and telephone equipment in order to deliver required desktop service levels. * Collaborate with the Information Technology team to ensure efficient operation of the company's desktop computing environment and telephone systems. * Receive and respond to incoming calls and/or e-mails regarding problems with desktop computers and desktop telephone systems. * Perform moves, additions, and change requests for desktop computers and telephones as they are submitted. * Provide accurate and timely documentation of all desktop and telephone-related issues and resolutions of such problems. * Assist in the maintenance of all desktop and telephone equipment inventory. * Interface with multiple departments and levels of management. * Setup/Configure and inventory user mobile devices. * Maintains professional and technical knowledge by attending educational workshops, webinars, or online content relevant to daily duties. * Travel to Tilson offices throughout the state as necessary. * Effectively communicate in English. * Perform additional duties as assigned to support all departments in the company. POSITION REQUIREMENTS: Critical Competencies and Skills: * Knowledge and experience supporting Microsoft Windows Operating Systems. * Knowledge and experience supporting Microsoft Office Applications. * Strong Hardware/Software troubleshooting skills. * Strong problem-solving skills. * Ability to work in a team with minimal supervision. * Ability to independently learn new skills and apply the skills in the environment. * Working knowledge of network protocols and equipment a plus. * Prior experience with running and terminating Cat 5, Cat 6 cabling a plus. * Experience installing wall jacks for cat 5 cabling which may include cutting into drywall a plus * Proficient with iOS and smartphone troubleshooting. * Strong analytical and organization skills. * Strong communication and client skills are required. * Self-starter and ability to work independently. * Perform other duties as required by management. * Proficient with iOS and smartphone management and troubleshooting, experience with a Mobile Device Manager a plus. Experience: * Must be familiar with desktop hardware and operating systems such as Windows 10. * Understanding of technology developed through real-world experience in a variety of settings. * Experience with Apple Care a plus. * Experience terminating cat 5/6 in a Patch Panel a plus. * Experience with Microsoft Active Directory, DNS, and DHCP * Experience with VMWare a plus. * Experience with Cisco networking and unified communications a plus. * Experience with Microsoft Exchange and Office 365 a plus. * Experience with Microsoft Active Directory and Intune usage and administration a plus. Education: * High School Diploma or equivalent required. Physical Requirements: * Ability to lift 50 lbs., server chassis and SAN equipment, as well as printers, may need to be moved to accommodate office moves or equipment replacements, workstation UPS' that have failed will need to be swapped. * Finger dexterity is required to operate a computer keyboard. * Must have the hand/eye coordination necessary to operate office business machines (calculator, phone, fax, copier, etc.) and a personal computer. * Hearing and speech sufficient to verbally communicate in person and on the telephone. * Mobility to frequently alternate between sitting, standing, and moving about the facilities.

Job DescriptionSummary Our client is a leading IT Solutions Company in the outskirts of San Antonio, TX (New Braunfels or San Marcos, TX) and they are in need of a Help Desk Support Level II. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise or Kaseya. Having working knowledge of a PSA tool, such as Autotask is a plus. Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training

Full-time Description The Precision Support Specialist Level 1 is an entry-level role designed to provide hands-on exposure to precision agriculture technologies and solutions. This position focuses on understanding how machine-generated data integrates with software platforms to help customers make informed decisions in the field, on job sites, or on the course. Through guided training and real-world experience, the specialist will develop the skills needed to assist customers with their precision technology needs. Essential Functions Entry-level position designed for growth within the Precision Technology Department. Participate in an 18-month on-farm rotation near Austin, Texas, learning and using John Deere precision products in real operating conditions. Introduction to precision GPS systems and related technologies. Gain hands-on experience to grow product knowledge. Work directly with manufacturer product specialists in the field. Receive exposure to new and upcoming precision products. Physical Demands This position requires minimal physical exertion. Daily activities may include talking, hearing, standing, sitting, walking, typing, handling or feeling, and reaching with hands and arms. Will be required to climb on/off equipment and operate equipment. Must be able to lift up to 50 lbs. ADA Statement Under the Americans with Disabilities Act, an employee must be able to perform the essential functions of this position with or without reasonable accommodation, and must possess the skills, experience, education, and other job-related requirements necessary for the role. If an employee has a disability, the company will engage in an interactive discussion to determine if a reasonable accommodation is available that does not create undue hardship. Career Growth Opportunity After completing the 18-month rotation, the employee may advance into a Precision Solutions Specialist role. Responsibilities in that advanced role include: Coordinating execution of United Ag & Turf's precision strategy. Providing customer support for precision products. Supporting precision strategy and aligned technologies. Working with all dealership departments to sell and support precision farming products and services. Serving as the internal and external technical specialist for all precision products. Recommending precision products and solutions based on customer needs. Providing solutions-based business consulting services. Supporting dealership efforts with third-party providers such as Certified Crop Advisors, Ag Service Providers, and related businesses. Requirements Required Education and Experience Valid driver's license with a clean driving record Proficient knowledge of electrical and wireless communication systems Strong organizational, interpersonal, analytical, and communication skills Ability to travel occasionally for training or store visits Associate or Bachelor's degree in Agronomy, Agriculture Business, Agricultural Mechanization, or related field preferred.

IT SOLUTIONS TECHNICIAN I 1900 STEAM WAY ROUND ROCK, TEXAS 78664 Are you the go-to tech helper among your friends and family? Do you love figuring out how things work-and then showing others? HealthTronics is searching for a hands-on, people-oriented IT Solutions Technician I to join our team and be the friendly face of tech support for our employees nationwide. This is the perfect opportunity for someone fresh out of a technical program (A+ certification, anyone?) or with experience in tech support, electronics, or troubleshooting gadgets big and small. You'll jump right in-solving real-world problems, supporting HealthTronics employees, and making technology less intimidating for everyone. We're looking for someone who: * Gets energized by helping others, not just fixing computers: You will be providing remote support via telephone, emails and Microsoft Teams chat for 6-8 hours/day. * Can translate "tech speak" into everyday language * Enjoys learning new systems and sharing knowledge * Wants to grow their IT career in a collaborative, mission-driven environment If you're eager to start your IT journey, make a real impact, and help people feel confident with technology, we'd love to meet you! We Offer Competitive Benefits: * 8 Company Paid Holidays, PLUS 3 Floating Holidays * Generous Paid Time Off (PTO); Accrual rate allows for 15 days of PTO to start and up to 200 hours/year with tenure. * Generous Employee Referral Bonuses (Earn $3,000 for every full time employee you refer to us after they're hired). * 401(k) Plan with up to 4% match * Medical, Dental, Vision, Disability, and Life Insurance Plan Options * Supplemental Critical Illness Insurance * Supplemental Accidental Injury Insurance * Health and Wellness Rewards Program What You'll Do: * Work onsite to respond promptly to requests through the IT Service Desk, ensuring effective and timely support. * Troubleshoot, repair, and resolve issues with computers, mobile devices, and software. * Deploy and set up technology equipment for new employees. * Maintain and update the inventory of IT equipment, software, and licenses. * Document service ticket statuses accurately and ensure proper follow-up. * Collaborate with the team to manage users and computers in an Active Directory domain and support remote access technologies (VPN, Citrix). What We're Looking For: * High school diploma or equivalent required; Associate's degree preferred. * A+ Certification or equivalent experience. * Basic understanding of networking concepts (DHCP, DNS, TCP/IP, Wireless, Ethernet). * Familiarity with Microsoft Windows operating systems, Apple iOS devices, and PC hardware/software troubleshooting. * Strong communication and interpersonal skills with a customer-service mindset. * A proactive team player who is self-motivated and knows when to seek guidance. Physical/Mental Requirements: * Ability to communicate via telephone, email, and chat 6-8 hours/day. * Occasionally lift up to 50 pounds. * Travel may be required occasionally. Why Join HealthTronics? * Work with a dynamic and supportive team in a fast-paced environment. * Gain hands-on experience with diverse technologies and tools. * Opportunity to grow your career in IT within a healthcare-focused organization. Ready to make a healthcare difference? Apply now to schedule your interview! HealthTronics is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. HealthTronics will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. Visit our website and connect with us! Facebook | Twitter | Instagram| LinkedIn

Requirements Perform on-site and remote analysis, diagnosis, and resolution of desktop and telephone problems for end-users and implement corrective solutions. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related software, and telephone equipment in order to deliver required desktop service levels. Collaborate with the Information Technology team to ensure efficient operation of the company's desktop computing environment and telephone systems. Receive and respond to incoming calls and/or e-mails regarding problems with desktop computers and desktop telephone systems. Perform moves, additions, and change requests for desktop computers and telephones as they are submitted. Provide accurate and timely documentation of all desktop and telephone-related issues and resolutions of such problems. Assist in the maintenance of all desktop and telephone equipment inventory. Interface with multiple departments and levels of management. Setup/Configure and inventory user mobile devices. Maintains professional and technical knowledge by attending educational workshops, webinars, or online content relevant to daily duties. Travel to Tilson offices throughout the state as necessary. Effectively communicate in English. Perform additional duties as assigned to support all departments in the company. POSITION REQUIREMENTS: Critical Competencies and Skills: Knowledge and experience supporting Microsoft Windows Operating Systems. Knowledge and experience supporting Microsoft Office Applications. Strong Hardware/Software troubleshooting skills. Strong problem-solving skills. Ability to work in a team with minimal supervision. Ability to independently learn new skills and apply the skills in the environment. Working knowledge of network protocols and equipment a plus. Prior experience with running and terminating Cat 5, Cat 6 cabling a plus. Experience installing wall jacks for cat 5 cabling which may include cutting into drywall a plus Proficient with iOS and smartphone troubleshooting. Strong analytical and organization skills. Strong communication and client skills are required. Self-starter and ability to work independently. Perform other duties as required by management. Proficient with iOS and smartphone management and troubleshooting, experience with a Mobile Device Manager a plus. Experience: Must be familiar with desktop hardware and operating systems such as Windows 10. Understanding of technology developed through real-world experience in a variety of settings. Experience with Apple Care a plus. Experience terminating cat 5/6 in a Patch Panel a plus. Experience with Microsoft Active Directory, DNS, and DHCP Experience with VMWare a plus. Experience with Cisco networking and unified communications a plus. Experience with Microsoft Exchange and Office 365 a plus. Experience with Microsoft Active Directory and Intune usage and administration a plus. Education: High School Diploma or equivalent required. Physical Requirements: Ability to lift 50 lbs., server chassis and SAN equipment, as well as printers, may need to be moved to accommodate office moves or equipment replacements, workstation UPS' that have failed will need to be swapped. Finger dexterity is required to operate a computer keyboard. Must have the hand/eye coordination necessary to operate office business machines (calculator, phone, fax, copier, etc.) and a personal computer. Hearing and speech sufficient to verbally communicate in person and on the telephone. Mobility to frequently alternate between sitting, standing, and moving about the facilities. Salary Description $21-23 per hour

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The exceptional EY experience. It's yours to build. IT Advisor, Technology Consulting, Alliances and Platforms - Customer Digital Technology Salesforce - Financial Services Office (Senior Manager) (Multiple Positions) (1652413), Ernst & Young U.S. LLP, Austin, TX. End-to-end responsibility for architecting, designing, and implementing Salesforce and/or Microsoft Dynamics Customer Relationship Management (CRM) solutions for EY clients. Engage with business and technology stakeholders to translate functional business requirements and processes into CRM application functionality. Develop application and integration architecture and design. Create implementation strategies, approaches, and plans to meet client timelines. Assemble and run implementation teams to deliver client projects. Engage and collaborate with other EY teams to enable client success. Lead business development effort to grow EY' CRM business. Lead and direct teams of professionals with diverse skills and backgrounds by providing constructive on-the-job feedback/coaching to team members. Develop and maintain long-term client relationships and networks. Manage risk in the delivery of quality client services. Full time employment, Monday - Friday, 40 hours per week, 8:30 am - 5:30 pm. MINIMUM REQUIREMENTS: Must have a Bachelor's degree in Computer Science, Information Systems, Engineering, Accounting, Finance, or a related field and 8 years of experience (of which 5 years must be progressive, post-baccalaureate work experience). Alternatively, will accept a Master's degree in Computer Science, Information Systems, Engineering, Accounting, Finance, or related field and 7 years of work experience. Must have 7 years of experience as a member of a business and technology transformation team participating in all project life cycle phases; must include analysis, requirements definition, application configuration, operating model design, testing and production deployment. Must have 6 years of experience working on medium to large sized operations and technology change initiatives or system implementations. Must meet one of the following: • 7 years of experience with one of the following CRM information technology applications: Salesforce, or Microsoft Dynamics; OR • 6 years experience with one of the following CRM information technology applications: Salesforce or Microsoft Dynamics, AND a certification in the associate CRM technology, e.g., Certified Salesforce Administrator, Salesforce App Developer, Sales Cloud Consultant, Microsoft Dynamics 365, Microsoft Power Platform, or a comparable certification. Must have 3 years of experience in financial services, specifically in one of the following industries: banking, capital markets, wealth management, private equity, or insurance. Must have 6 years of experience in Agile methodology. Requires travel up to 75%, of which 10% may be international, in order to serve client needs. Employer will accept any suitable combination of education, training, or experience. Please apply on-line at ey.com/en_us/careers and click on "Careers - Job Search”, then “Search Jobs" (Job Number - 1652413). What we offer We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary for this job is $194,665.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. • Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. • Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. • Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. • Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. For those living in California, please click here for additional information. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY's Talent Shared Services Team or email SSC Customer Support at **************************. This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at ****************************************************************************************** at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".

Penske Automotive Group is looking for an experienced IT Technician to join our team in Round Rock, Texas and help support the infrastructure of our technical organization. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As an IT Technician, you will be responsible for assisting employees with questions on the usage of technology and for installing and maintaining computer hardware, software, and networks. WHAT WE HAVE TO OFFER Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For." Proudly named to Glassdoor's Best Places to Work Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match. Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests. Values-driven culture built on integrity, professionalism, excellence, and teamwork. WHAT WE ARE LOOKING FOR Ability to troubleshoot technology issues for employees over the phone and in person. Friendliness, enthusiasm, reliability, with a positive "team-player" attitude. Excellent communication, interpersonal, and organizational skills. Strong work ethic with the ability to work in a fast-paced, results-driven environment. Strong mathematical, analytical, and computer skills relevant to an Information Technology position, with at least one year of recent applicable experience. WHAT YOU CAN BRING TO THE TABLE Commitment: Support our employees to provide the best possible customer experience by ensuring the technology is available and functioning at full capacity. Excellence: Provide timely support, response, and resolution of technology issues. You will also be responsible for granting access and setting up and installing new devices and hardware. Accountability: Understand and comply with all regulations that affect the IT department, and perform tasks accurately, fairly and in accordance with company policies. APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Job DescriptionIT / AI Development Intern - On-site Commitment: 20 hours/week (flexible schedule to accommodate academic commitments) Duration: 16 Weeks Compensation: Unpaid, educational internship Program Overview This internship offers hands-on experience in full-stack development, AI integration, and e-commerce applications. You will contribute to projects such as AI-powered tools for customer engagement, sales intelligence dashboards, conversational support bots, and mobile/web applications for our online platforms operating on Shopify Plus. On-site interns will collaborate closely with senior engineers, gaining exposure to modern tech stacks, agile workflows, and industry best practices. We do not expect you to have prior experience with all listed tools. You will receive guidance, code templates, and mentorship throughout the program. High-performing interns may be considered for a paid internship or junior position upon program completion, based on performance and business needs. Participation in the program is designed to enhance your professional skills and is not contingent on academic credit, though such alignment is welcome. Key Responsibilities Assist in developing and enhancing e-commerce platforms using Shopify Liquid, Petite Vue, TailwindCSS, and Vite. Support integration of AI-powered features using APIs and prompt engineering. Contribute to REST API development and third-party API integrations. Help with database tasks including CRUD operations, indexing, and authentication in PostgreSQL/Supabase. Participate in creating data dashboards and analytics tools. Test and debug features using automated testing tools. Follow secure coding practices and version control workflows. Nice to Have / Preferred Skills (training and mentorship provided) Web & App Development JavaScript (ES6+) and a modern UI framework (Vue 3/Nuxt 3 or React/Next.js) Node.js with Fastify or Express Shopify Liquid theme development React Native (Expo) for mobile development Data & APIs REST API design and integration PostgreSQL/Supabase (CRUD, indexing, auth) JSON/CSV data parsing GA4 or Shopify data exports AI & Advanced Features Prompt engineering and AI API integration PDF parsing/generation Retrieval-Augmented Generation (RAG) concepts Embedding strategies and vector databases (pgvector) Tools & Infrastructure Redis (caching, sessions) Vercel Edge Functions / Supabase Edge Functions Docker for local development CI/CD workflows with automated testing Playwright, Vitest, or Jest for testing Specialized / Project-Specific Map rendering (Leaflet, Mapbox) Cron jobs and data diffing Environment secrets management and input sanitization Feature flagging tools Benefits for Interns Real-world project experience through guided, hands-on development work. Portfolio development by contributing to projects that can be showcased in professional presentations. Recommendation letter upon successful completion of the internship program. Career networking opportunities through collaboration with industry professionals. Eligibility for an advanced paid internship after program completion, based on performance and business needs. Learning & Mentorship Completion of Harvard CS50's Introduction to Artificial Intelligence with Python valued at $299 (company-sponsored, certificate included). Weekly mentorship sessions. Guided onboarding with pre-built scaffolds, templates, and code examples. Exposure to professional GitHub workflows, agile development, and real production systems. Application Process Submit Resume + Cover Letter specifying your area of interest. Complete the Culture Index Survey. Attend interviews with HR. Program Deliverables At least one major project contribution in your assigned department. Internship Completion Report summarizing your learning and contributions. Powered by JazzHR hm4MeDNCD4

This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent. About RippleMatch RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers leverage RippleMatch to build high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Requirements for the role: Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, or a related field. Basic understanding of IT infrastructure components (servers, networking, and storage), software applications, and security protocols. Familiarity with operating systems such as Windows, mac OS, and Linux. Ability to assist with troubleshooting, software installation, and system maintenance. Strong analytical and problem-solving skills, capable of addressing technical issues. Good organizational and project management skills, with the ability to manage multiple tasks and contribute effectively to team projects. Effective communication and interpersonal skills, essential for providing user support and working collaboratively within IT teams. Eagerness to learn new technologies and IT support techniques. Proactive approach to learning and applying information technology solutions.

Department: Information Technology FLSA Status: Nonexempt Hiring Salary: $15.01 Welcome, 'ist das Leben schön!' (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you? What we're looking for: Under general direction of the Information Technology Department, the Intern will aid in analyzing, implementing, and maintaining administration of cyber security, systems and network for the City. This internship will give the intern valuable, real-world experience in a complex production environment, as well as providing the departments listed with additional support. The responsibilities you'll be trusted with: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. * Using EDR and SIEM software, analyze behavior, logs and traffic, develop policies and rules to detect and contain malicious or abnormal activity when necessary. * Using RMM and vulnerability scanning tools in City inventory, audit installed software, operating systems and track vulnerabilities for all unpatched versions. * Assist with projects and prepares reports as directed by Supervisors. * Assess the security posture of systems using STIG and/or other best practice documents. * Assess adequate access controls based on principles of least privilege and need-to-know. * Maintains the absolute confidentiality of all records and information. * Performs other duties as assigned or required. Your areas of knowledge and expertise that matter most for this role: Education and Experience: * Have or be working towards a Computer Science or Cyber related degree. * Have or be working towards a certificate in the IT/Cyber field. Required Knowledge of: * Working knowledge of information systems, cyber security tools and technology. Required Skill in: * Excellent oral and written communications skills. * Ability to maintain confidentiality of sensitive information. Required Licenses or Certifications: * Must possess a valid Texas Driver's License. * Consent to and pass a Criminal Justice Information Services (CJIS) background check. Your Work Environment: * Work is performed in a standard office environment and is subject to sitting, standing, walking, bending, and reaching for extended periods of time. * Must be able to safely lift and carry equipment and materials up to thirty (30) pounds. The City of New Braunfels is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.