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Technical support specialist jobs in Lakewood, OH

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  • PC Board Technician

    Lincoln Electric 4.6company rating

    Technical support specialist job in Euclid, OH

    Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries. Location: Euclid - 22801 Req ID: 27882 Purpose To provide technical and process support for PC Board manufacturing operations. Job Duties and Responsibilities Provides technical and process support related to PC Board production, prototype, and process development. Uses schematics, diagrams, written and verbal descriptions or defined plans to perform testing and troubleshooting on electronic or mechanical components, equipment or systems. Gathers, maintains, formats, compiles and manipulates technical data using established formulae and procedures and performs detailed mathematical calculations. Address concerns reported through employee suggestion and near-miss systems. Encouraged to initiate changes for continuous product and process improvement. Basic Requirements Minimum of a high school education or GED is required. Minimum 5 years of work experience or Associate Degree in related field. Rotational availability between 1st and 2nd shift is preferred. Has full proficiency in a range of technical processes or procedures (or deep skills in a single area) through job-related training and considerable work experience Completes a variety of atypical assignments Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments Works with a limited degree of supervision, with oversight focused only on complex new assignments Acts as an informal resource for colleagues with less experience Effective written and oral communication skills. Strong desire to take ownership and drive results. Ability to analyze data to drive decision making. Good organizational skills and computer skills. Proficient in the use of MS Office including but not limited to Word, Excel, PowerPoint. On an as needed basis, train, assist and observe other department personnel (as qualified) on the department equipment and/or process for improvements such as but not limited to safety, quality, ISO 14001 & 45001 and manufacturing proficiency/efficiency. Environmental Health & Safety (EHS) Understand the Company's EHS Policy and how it relates to this job. Be aware of OSHA and EPA laws and regulations as well as the Company's Plant Rules and Regulations that pertain to this job. Work in a safe manner and observe all company EHS and JHA procedures. Follow safe equipment operating procedures and only operate equipment when guards are in place and in good condition. Know that the company EHS procedures are contained in reference books such as SSW Specifications, Plant Rules and Regulations. Safety Data Sheets are stored electronically and available 24/7. In an emergency SDS may be accessed at Security. Immediately notify the Supervisor if there is any safety hazard, any equipment not operating correctly, or if there are any questions regarding EHS and JHA procedures. Personal Protective Equipment: See Department PPE Chart Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
    $45k-57k yearly est. 5d ago
  • Helpdesk/ Desktop Analyst

    Odyssey Information Services 4.5company rating

    Technical support specialist job in Avon, OH

    The Help Desk Analyst is responsible for providing high-quality support for all end-user IT issues. This role works directly with users to troubleshoot system problems, support network operations, and ensure software and hardware remain updated and secure. Success in this position requires broad technical knowledge, strong problem-solving abilities, and a commitment to delivering excellent customer service. Objectives of the Role Provide responsive support for all organizational operating systems Troubleshoot computer hardware and software issues Document processes and maintain accurate service desk records Prepare, deploy, and monitor system patches and software updates Key Responsibilities Respond to incoming help desk requests from end users Prioritize tickets, schedule resolutions, and escalate issues when necessary Use diagnostic tools and resources to assist with troubleshooting Access software updates, drivers, and knowledge base resources to support issue resolution Learn and support all hardware and software used within the organization Perform hands-on desktop fixes, including software installation, upgrades, hardware setup, backups, and configuration Conduct preventive maintenance on workstations, printers, and peripherals Test fixes to confirm successful resolution and perform follow-up communication Create and maintain user accounts, settings, and permissions Develop technical documentation for internal knowledge bases and end-user instructions Recommend process improvements to increase IT service value Participate in organization-wide and facility-specific IT projects Requirements Required Skills & Qualifications 5+ years of experience in a help desk or desktop support role Strong knowledge of desktop support, troubleshooting, and performance analysis Expertise with computers, laptops, printers, copiers, and related devices Strong communication skills for training and supporting end users Experience with O365, Azure AD, Firewall technologies, and Windows Server Associate degree in computer science or a related field (or equivalent experience) Preferred Skills & Qualifications Experience with VPN clients, MFA technologies, and IT ticketing systems Experience with Windows Active Directory, O365, and Azure Familiarity with switches, firewalls, and other infrastructure equipment Experience with VOIP phone systems, video surveillance, and door security systems Professional certifications are a plus Familiarity with CMMC and NIST security standards is a plus
    $47k-72k yearly est. 5d ago
  • Technical Support Professional

    Timekeeping Systems, Inc.

    Technical support specialist job in Solon, OH

    We're looking to add a Technology Support Professional to our growing team. Responsibilities • Provide world-class service to our customers via phone, email, and chat for hardware and software products. • Develop and improve your knowledge of our products and related technologies, including networking, authentication, hosted applications, and database. • Possible travel to customer sites for site surveys and implementations. • Special projects related to product support. We'd like to speak with you if you have: • Experience in a technical support or IT management role. • A "whatever it takes" attitude about customer service. • The desire to work someplace special, with talented and motivated colleagues. • Experience with cloud management or Microsoft Azure A great place to work • We're a small company where you can really make a difference • Great co-workers • Advancement opportunity • World class benefits • Unsurpassed medical, dental, and vision coverage • 401(k) program with match About TimeKeeping Systems Why is the average employee tenure at Guard1 over ten years? It's because we give our team a great place to work, a great group of colleagues to work with, and a great product that they can believe in. Our company goals are simple - taking care of our customers, taking care of our employees, and earning a profit - in that order. We believe in giving our team members the trust and resources they need to succeed. One way we take care of our people is a great benefit program, with healthcare, dental, vision, disability, and 401(k) with match. We are the leader in our industry and we are investing in growth. We are a small passionate company, where everyone makes a difference, every day. This is an opportunity for an exceptional individual to join our team. If you have the superior talent and skills we're looking for, we want to speak with you!
    $43k-93k yearly est. 5d ago
  • IT Site Support Analyst

    Akkodis

    Technical support specialist job in Cleveland, OH

    Akkodis has an exciting job opportunity with a client looking to add a skilled IT Site Support Analyst job to help with troubleshooting and resolving user issues surrounding Windows 10, Office 365, Printer & PC, and other software & hardware related issues. We are looking for someone with good communication & customer service skills as well as a strong ability to troubleshoot and resolve technical issues in-person. In addition to supporting end-users, you will also help with project work to help set up new employee work stations, re-image laptop & desktop computers and more. The person we are seeking must have reliable transportation to get to and from the facility. There will be a requirement to support multiple facilities in the Cleveland area. This is a long-term contract opportunity fully on-site based out of Cleveland, Ohio. Target compensation for the role is $25.00 - $30.00 per hour, potentially more for the right person. Job Responsibilities for the IT Site Support Analyst Job: You will support a wide range of issues from network connectivity, printer & PC issues, A-D, re-image desktop and laptops and set up new machines. Provide a combination of help desk and desktop support in an in-person environment. Configure PC's for new employees, troubleshoot existing machines. Job Qualifications for the IT Site Support Analyst Job: Associates degree in computer information systems or related field; or 3-5 years equivalent work experience and or an equivalent combination of education, training, and experience in the following: Experience with Microsoft desktop and web administrator consoles operating systems and Microsoft based desktop applications. Strong working knowledge of a range of desktop diagnostic and troubleshooting utilities and practices. Employment Type: Long-term contract Compensation Range: $25.00 - $30.00 per hour + benefits Location: On-site, Cleveland, Ohio area If you are interested in this IT Site Support Analyst role please click APPLY NOW. For other opportunities available at Akkodis go to **************** Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client . To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **********************************************
    $25-30 hourly 2d ago
  • Service Desk Technician

    Insight Global

    Technical support specialist job in Shaker Heights, OH

    We're seeking a jack-of-all-trades Service Desk Analyst who is interested in a contract to hire opportunity with our client in Shaker Heights. This will be working onsite M-F. The Hiring Team is targeting someone who is passionate about solving problems, eager to learn, and ready to get hands-on with a wide range of technologies. This role is perfect for someone who enjoys variety in their day-to-day work and takes pride in being the go-to person for all things tech. Required Skills & Experience Technical Troubleshooting: Strong ability to diagnose and resolve hardware, software, and network issues across various platforms (Windows, mac OS, mobile devices). Hands-On Mentality: Willingness to physically set up, configure, and repair devices and peripherals as needed. Versatility: A true jack-of-all-trades-comfortable switching between tasks, tools, and technologies. Customer Service Orientation: Excellent communication skills and a helpful attitude when supporting end users. Adaptability: Ability to learn quickly and handle unfamiliar systems or challenges with confidence. Time Management: Capable of prioritizing tasks and managing multiple support requests efficiently. Documentation Skills: Able to clearly document issues, solutions, and procedures for future reference. Team Collaboration: Works well with others, shares knowledge, and supports team goals.
    $34k-49k yearly est. 3d ago
  • Help Desk Specialist

    Robert Half 4.5company rating

    Technical support specialist job in Uniontown, OH

    • 3rd shift: Mon-Thurs, 8p~6a (4 10-hour shifts) - fully on-site, Uniontown, OH • $21hr W2 • 18 month contract • Support an infrastructure upgrade project they have for the next two years. The ideal candidate will have previous experience in IT Help Desk and Tech Support along with Call Center experience. The role involves pre and post validation of IT equipment for a switch upgrade project over 4300 locations nationwide. Close attention to detail, strong communication, and strong documentation experience is required
    $21 hourly 1d ago
  • LAN Administrator

    Strategic Systems Inc. 4.4company rating

    Technical support specialist job in Brecksville, OH

    Role: LAN Administrator Duration: 6 Months Top 3-5 Must-Have Skills: LAN Administration Windows Support Network Support - TCP/IP, DNS, DHCP, and general networking protocols Job Description: We are seeking a skilled and proactive LAN Administrator to support our customers' IT environments. This role is based out of your home office, handling Tier 2 support remotely, with occasional onsite visits when issues cannot be resolved over the phone. You may also be required to pick up replacement parts from our Richfield, OH depot/office. Mileage reimbursement will be provided in accordance with IRS guidelines. The ideal candidate is hands-on with networking and end-user support, communicates well with customers, and can balance independent troubleshooting with collaborative problem-solving. Key Responsibilities Remote & Onsite Support: Provide Tier 2 technical support for customer environments, resolving issues over the phone or in person as needed. LAN Administration: Install, configure, and maintain network hardware/software (routers, switches, firewalls, cabling). PC Installations & Peripherals: Set up and troubleshoot desktops, laptops, printers, and related devices. Directory & Access Management: Manage Active Directory accounts, permissions, and group policies. Ticketing & Documentation: Work within a ticketing system to track, document, and resolve customer requests and incidents. Network Performance & Security: Monitor performance, diagnose connectivity issues, and apply best practices in network security (antivirus, firewalls, intrusion detection). Collaboration: Work with senior engineers on upgrades, migrations, and new deployments. Knowledge Sharing: Document procedures and provide training/guidance to customers on common IT/network issues. Continuous Improvement: Stay current with emerging technologies and recommend enhancements for efficiency and reliability. Required Skills & Qualifications Proven experience as a LAN Administrator, Systems Administrator, or Tier 2 Support Technician. Solid understanding of TCP/IP, DNS, DHCP, and general networking protocols. Hands-on experience with hardware such as Sonicwall, Aruba, Cisco, etc. Familiarity with Windows operating systems and common business applications. Experience with Active Directory and basic domain administration. Strong troubleshooting and problem-solving skills. Customer-friendly communication and ability to explain technical issues clearly. Ability to work independently while managing multiple priorities. Valid driver's license and reliable transportation for onsite visits. What We Offer Home-based role with flexibility and autonomy. Mileage reimbursement in accordance with IRS guidelines. Opportunity to work in a dynamic, MSP-like environment with exposure to a wide variety of technologies.
    $71k-94k yearly est. 4d ago
  • Operations Support Specialist

    Hornet Staffing, Inc., a Gee Group Company

    Technical support specialist job in Brooklyn, OH

    " Operations Support Specialist” Fulltime on-site in Brooklyn Ohio Strong Excel, SAP Skills $19.00-20.00 per hour Distribution, Freight or Transportation Experience a plus!! Global Air and Ocean Freight Logistics firm with 82 locations worldwide is in need of a Customer Carrier Coordinator supporting the Shipping team in the Brooklyn Ohio int area with high energy, able to multi-task in a fast paced extremely high volume environment and have excellent technical skills with Excel and Outlook. Bilingual a Plus! Responsible for facilitating the accurate and timely movement of customer's shipments. The position of Customer Account representative will have primary responsibility to work directly with customers and carriers on daily order requirements. Responsibilities also include monitoring product and communication flow between warehouse and office, which includes maintaining 100% inventory, resolving problems, monitoring the quality of our service while adhering to all policies and procedures. Principal Duties and Responsibilities: Review daily inbound and outbound requirements. • Process inbound and outbound orders in systems. • Maintain and monitor Customer Order Screens and White Board. • Track orders in and out of warehouse. • Track needs for daily orders with customer. • Monitor any issues with inventory locations and correct immediately. • Adhere to enforce policies and procedures. • Monitor product flow with Warehouse Supervisor. • Resolve problems. Apply today for immediate consideration and interview!
    $19-20 hourly 2d ago
  • Network Systems Administrator

    Christian Healthcare Ministries 4.1company rating

    Technical support specialist job in Barberton, OH

    The Network Systems Administrator is responsible for the management, maintenance, and optimization of the organization's IT infrastructure, including networks, servers, and related systems. This role ensures reliable connectivity, security, and performance while supporting operational goals and ongoing IT projects. What We Offer Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training Responsibilities Network Management: Administer, configure, and maintain network systems, including routers, switches, firewalls, VPNs, and wireless infrastructure to ensure secure and optimal performance. Systems Administration: Manage servers (Windows/Linux), storage solutions, and cloud-based platforms, ensuring uptime, availability, and system health. Monitoring & Troubleshooting: Proactively monitor network and system performance, identify issues, and resolve outages or performance bottlenecks. Security Compliance: Implement and maintain network security policies, perform vulnerability assessments, and manage updates/patches to ensure compliance with organizational and industry standards. Backup & Recovery: Design, execute, and maintain data backup, recovery, and disaster recovery strategies. Project Implementation: Assist in planning and executing IT infrastructure upgrades, expansions, and migrations (e.g., wireless deployments, hardware refreshes, virtualization projects). Documentation & Reporting: Maintain detailed system documentation, network diagrams, and standard operating procedures (SOPs). Provide regular reports on system and network performance. User Support: Provide technical support to end-users, troubleshoot network/system issues, and ensure smooth IT operations across departments. Knowledge & Experience Required 3-5 years of experience in network/system administration, including hands-on experience with network devices, virtualization, cloud platforms, and security tools. Skills: Proficiency in managing Cisco, Sophos, Dell, PaloAlto, Arista, Juniper or similar network hardware. Experience with virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS). Strong understanding of network protocols, firewalls, and security best practices. Excellent problem-solving, communication, and project management skills. Preferred Skills: Familiarity with monitoring tools (e.g., PRTG, Auvik, Solarwinds). Experience with scripting (PowerShell, Python) for automation. Knowledge of IT governance frameworks (ITIL) and disaster recovery planning. Education & Certifications Desired Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Certifications: Relevant certifications such as CCNA, Network+, MCSE, or Azure Administrator preferred. Personal Attributes Desired Self-Development Collaborates Cultivate Innovation Detail Orientation Instills Trust Decision Quality Information Management Skills Values Diversity Nimble Learning Job-Specific Knowledge Customer Focus Optimize Work Processes Ensures Accountability Work Conditions Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. Physically able to participate in training sessions, presentations, and meetings. Some travel may be required. On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills
    $59k-75k yearly est. 3d ago
  • IT Support/Level One Help Desk-onsite

    Hiretech Group 3.5company rating

    Technical support specialist job in Walton Hills, OH

    IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices. Troubleshooting hardware devices(keyboards/mouse) Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training. Additional Information All your information will be kept confidential according to EEO guidelines.
    $34k-65k yearly est. 17h ago
  • Global Procurement and Technical Support Team Leader | A&P Sourcing

    GE Aerospace 4.8company rating

    Technical support specialist job in East Cleveland, OH

    Negotiate with dedicated providers according to specific policies. Achieve the best contractual conditions while also ensuring internal customer satisfaction. Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process. **Roles and Responsibilities:** + Own sourcing specific processes and tools. Review and improve processes. Work on special initiatives. + Own the source to pay process for the A&P team. Ensure that FLIGHT DECK is being used to improve from current state, removing waste and making more efficient for both our commercial and fulfillment teams + Partner with the Commercial and Business Sourcing Operations teams to ensure team members are effectively trained and improvements are put in place to drive efficiency gains + Conduit between Sourcing Teams, Sourcing Compliance, and Product Lines to ensure proper processes meet changing demands of the company and lead efforts as required to minimize any GE risk + Ensure business operations teams are partnered with entire Sourcing organization to drive fundamentals of FLIGHT DECK every day and aiding in problem solving + Lead technical team of Engineers to drive proactive identification of right first-time risks and mitigate leading to both Delivery improvements as well as driving cost out with commercial teams + Deploy team of Engineers to supplier Genba to ensure ready for rate and proper capacity in place to meet business needs + Ensure Asia team is set up to meet growing LCC footprint and right resources are deployed to Genba to grow the region + Lead capacity efforts, along with proper readiness activity in order to support the Sourcing Business Operating teams as well as ensuring new supplier development highlighted by commercial team is fit for business requirement + Utilize data analytics in order to make end user jobs easier by removing waste and having global solutions to meet the business processes + May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business solutions to leaders in functional area. Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers **Required Qualifications:** For applicants within the United States + Bachelor's degree from an accredited college/university (or a high school diploma/GED with at least 14 years of experience in Supply Chain, ideally Sourcing and Procurement) + Minimum of 10 years of experience in Supply Chain, ideally Sourcing and Procurement For applicants within the United Kingdom + Must have major experience in Supply Chain, ideally Sourcing and Procurement **Preferred Qualifications:** + Experience leading process improvement efforts, setting standards, and ensuring standard work is in place + Strong oral and written communication skills. + Strong interpersonal and leadership skills. + Demonstrated ability to analyze and resolve problems. + Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. + Established project management skills. + Souring, Shop Operations, or Manufacturing Engineering + Manufacturing Experience in Aerospace or Automotive a plus + Humble: respectful, inclusive, good listener, learns from past + Transparent: Candid in feedback, shares to solve problems, helps grow others + Focused: Safety first, prioritizes work, measures success by the customer, continuously improve. **For applicants within the United Kingdom:** Right to Work Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website. Security Clearance Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: ****************************************************************************************** **For applicants within the United States:** The base pay range for this position is $157,000 - $209,000 USD. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/commission based on the plan. This posting is expected to close by December 31, 2025. GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time -off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or prog rams (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** Yes \#LI-Remote - This is a remote position GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
    $157k-209k yearly 5d ago
  • IT Data Analytics Intern

    Oatey Supply Chain Services 4.3company rating

    Technical support specialist job in Cleveland, OH

    20600 Emerald Parkway, Cleveland, Ohio 44135 United States of America Why Oatey? Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies: Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo. At Oatey, we're doing big things - and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares - about you, our customers and our world. Ready to make an impact in a place where you matter? - Oatey Co. is a privately held global corporation that manufactures and distributes products for plumbing professionals and consumers. The company is headquartered in Cleveland, Ohio and has manufacturing and distribution facilities located in the United States, Canada, Mexico, and China. Oatey products can be found in residential and commercial applications and have achieved excellent brand name recognition with plumbing professionals and consumers. The company continually strives to offer innovative solutions to any plumbing application, and products are backed with the highest quality technical and customer support programs in the industry. 2026 Oatey Summer Internship Program - The Oatey Intern Experience Interested in an internship with challenging projects, high visibility, professional networking, development, and fun? Oatey is currently seeking college students for the summer of 2026 to join our award-winning program: The Oatey Intern Experience. Oatey offers a 12-week summer internship that will expose you to meaningful work and exceed your expectations. You will be a part of a diverse, collaborative team environment yet experience your own personal and individual growth. Our interns deliver excellence through high engagement and performance, which is why we often hire them post-graduation*. * Based on outstanding performance and organizational needs What we're looking for… The Oatey Intern Experience supports our growing organization by attracting talented students to develop them into future leaders. It is unique with one-on-one mentorship, developmental feedback and coaching, lunch series, engaging networking events and weekly forums. You will work closely with experts to develop your skills and gain valuable insight in your chosen career field. Additionally, you will have exposure to all leadership levels of Oatey. Lastly, you will have a great time networking with other interns and forge lasting relationships. Oatey offers a vigorous program that includes: Learning and Development • Peer Mentoring • Challenging Team Projects • Community Involvement IT Analytics Intern Position Summary: Under the general supervision of senior IT leadership, the intern will complete a variety of assignments to support modern analytics at Oatey to include ingestion of new data sources, creating new data pipelines and transformations, creating new reporting views in SQL, working alongside business teams in the creation of Power BI reports and dashboards, and further improving the overall analytics community with new training content and documentation. These assignments will make a positive contribution to Oatey as well as provide the student with “hands-on” work experience. Expectations & Accountabilities… Responsible for the creation of at least one Power BI dashboard addressing a complex business analytics requirement. This may include new data sources, additional data transformations, and building out the necessary visualizations. Replace the legacy Tableau dashboard for our Service Desk with a new one created with Power BI, enhance and extend the capabilities beyond current features. Work alongside the analytics team in addressing the analytics backlog of requests, enhancements and improvements to the reporting environment. Create new training materials; short to-do videos, data lineage documentation, quick reference guides, and other artifacts as required. Based on level of experience and skill, may be leveraged to do more complex data analysis and modeling to build out predictive analytics. Depending on progress, may be requested to explore the geo-spatial analysis and capabilities in Power BI to meet market analysis requests. Other duties as assigned. What you'll need to be successful… Education and Certification: Pursuing BA/BS in Information Technology & Business or equivalent/related degree. Year: Junior or Senior GPA: 3.0 or greater Self-starter with an inquisitive mindset Structured and analytical thinking Demonstrated high initiative Experience with Structured Query Language (SQL) and Power BI Familiarity with statistical modeling or other data science practices Excellent written and oral communication skills Compensation Range for the Position: $20.00 USD Hourly
    $20 hourly Auto-Apply 60d+ ago
  • Technical Support Analyst I

    Howard Hanna Real Estate Services 4.1company rating

    Technical support specialist job in Mayfield Heights, OH

    SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager. DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment. Ensure all incidents are resolved against service level agreements including logging and tracking of support requests Partner with internal IT teams and vendors to resolve incidents Proactively learn and train peers on new products, services and technical solutions within organization Build and maintain knowledge base for support and incident management Configure new PCs using an SCCM imaging process and deploy to business locations. Participate in a weekly on-call rotation for after-hours support KNOWLEDGE, SKILLS & ABILITIES REQUIRED: 1-3 years of experience working in a Help Desk or Service Desk role Associates or Bachelor degree in Information Technology or a related field preferred Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android) Experience with PC imaging and hardware repair. Experience using incident and problem management ticketing solutions Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps Strong customer service ethic Excellent verbal and written communication skills Excellent analytical and problem solving skills Ability to prioritize and quickly resolve issues HowardHanna.com Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.
    $37k-72k yearly est. Auto-Apply 5d ago
  • Site Service Technician

    Crane 1 Services 3.8company rating

    Technical support specialist job in Akron, OH

    Service Technicians are the heart of our industry. Our technicians work in a safety-first type of environment and don't mind heights or working on mechanical parts. Service Technicians are responsible for performing field maintenance, routine inspections, preventative, and complex repairs requiring strong electrical and mechanical troubleshooting background. Why Work for Crane 1 Pay: $25-$45/hr Time and a half for any work on Saturday Double time pay for any work on Sunday Company Truck, cell phone, boot program, PPE provided Rapid Quote (Bonus Incentive Program) Benefits Day 1: Medical, Dental, & Vision Advancement: Training program into Sales or Management Referral Bonuses up to $2500 Employee-centric: 401K match program, vacation 80 hours year 1 / PTO, tuition reimbursement Service Technician Role & Responsibilities Perform maintenance, inspection, and repairs on overhead cranes within the allowed hours without compromising safety or quality. Perform spot checks to ensure the highest level of quality & workmanship. Working knowledge: electromechanical troubleshooting (480V, 3-phase motor control, VFD, AC/DC). Working at heights & some heavy lifting. Document findings and make consultative recommendations regarding the repair and safety-related concerns to the customer for the inspected equipment. Provide proper checklists and required forms and with customer signatures for all inspection or service-related documentation. Other duties as assigned. Service Technician Required Skills and Experience KNOWLEDGE: A minimum of (2) years of manufacturing/industrial electrical /mechanical experience. SKILLS: Thorough knowledge of electrical theory for power and controls. Thorough knowledge of the mechanical systems of cranes/hoists. Thorough knowledge of simple structural elements Understanding of the OSHA/ANSI standard (is required) The position requires 8 to 12-hour shift work, which can include Saturdays and Sundays. Ensure we maintain a professional, safe, productive, and compliant work environment. ABILITY: A passion for providing top-notch customer service to our customers. Valid driver's license and ability to meet our driving requirements. Occasional varied overtime as required by the customer and be available for “on-call” as part of the site requirements. Equal Employment Opportunity (EEO) Statement Crane 1 Services is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We believe in fostering a supportive environment where every employee is valued and given the opportunity to succeed.
    $25-45 hourly 60d+ ago
  • desktop support

    Artech Information System 4.8company rating

    Technical support specialist job in Avon, OH

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description POSITION:DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years · PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer sat skills, organized and professional. · Experience in medical technology support a plus as well. Location: Avon OH, Euclid OH to Akron OH to Wooster OH. Etc Additional Information For more information, Please contact Shubham ************
    $46k-61k yearly est. 60d+ ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support specialist job in Cleveland, OH

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $29k-41k yearly est. 7d ago
  • IT Procurement Specialist

    Crosscountry Mortgage 4.1company rating

    Technical support specialist job in Cleveland, OH

    CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The IT Procurement Specialist manages the full procurement lifecycle for IT goods and services, including sourcing, renewals, and approvals. This role is responsible for evaluating vendor proposals, pricing, service levels, and contract terms to ensure optimal value and risk mitigation. The IT Procurement Specialist reviews existing tools and vendor offerings to identify opportunities for consolidation, cost savings, and operational efficiency. Job Responsibilities: Manage the full procurement lifecycle for IT goods and services including sourcing, renewals, and approvals. Evaluate vendor proposals, pricing, service levels, and terms to ensure maximum value and risk mitigation. Track and manage IT asset lifecycle (hardware, software licenses, SaaS renewals). Monitor technology spend against budget and provide forecasting and reporting on upcoming renewals or cost changes. Ensure procurement policies are followed and help improve processes and workflow. Evaluate current tools, subscriptions, and vendor offerings to determine whether services already exist within the organization. Conduct spend and usage analysis to identify redundant software of overlapping functionality across vendors or departments. Rationalize and consolidate vendors when feasible to reduce spend, complexity, and operational risk. Qualifications and Skills: Bachelor's Degree. 2+ years of experience in IT procurement or vendor management. Experience in the mortgage industry, preferred. Experience in technology purchasing, preferred. Highly organized, efficient, and detail oriented. Skilled in interpreting contract language, including termination clauses, licensing terms, and renewal structures. Excellent analytical skills to compare vendor offerings and evaluate redundancy. Excellent customer service skills, with a commitment to meeting the expectations and requirements of internal teams and external customers. Proficient in Microsoft Office Suite. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. #LI-CCMREC CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: ********************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************
    $87k-117k yearly est. Auto-Apply 25d ago
  • IT Infrastructure Technician

    Avery Dennison Corporation 4.8company rating

    Technical support specialist job in Painesville, OH

    Join Avery Dennison's Infrastructure & Operations (I&O) team and be a catalyst for our digital future! We are shifting our operating model from reactive support to proactive innovation and strategic value delivery. As a IT Infrastructure Technician ( internal Job Title : GTS Specialist ) , you will be a critical, hands-on IT Technician, driving efficiency, resilience, and a superior digital experience across several sites. This role is your chance to be known for the innovation you create, not just the infrastructure you manage. What You Will Do: The Key Responsibilities This role sits at the intersection of operational excellence, emerging technology, and world-class service, providing essential support and strategic partnership. * Provide Technical & OT Support: Serve as the go-to technical expert, resolving complex issues across IT infrastructure (network, hardware, cybersecurity, database) and mission-critical Operational Technology (OT) within our manufacturing sites. * Drive Process and Innovation: Proactively collaborate with colleagues to streamline processes, champion innovative solutions, and ensure that IT changes, including the shift to agile methodologies, are seamlessly adopted by local teams. * Orchestrate and Deliver Projects: Lead the successful execution of IT projects-from hardware refreshes to security rollouts-ensuring they are on-time, within budget, and align with company standards. * Manage End-to-End Asset Lifecycle: Oversee the full lifecycle of IT assets (laptops, desktops, mobile devices, thin clients) from procurement and deployment to maintenance and decommissioning. * Champion Service Excellence: Act as a trusted advisor and business liaison, providing timely, accurate support and advocacy for digital workplace technologies to ensure users have a positive experience. * Apply ITIL Principles: Leverage ITIL best practices for change management, incident resolution, and continuous problem prevention to maintain a highly available and resilient service environment. * A high school diploma or equivalent is required; a bachelor's degree in a business or technology field is preferred. * Information Technology courses or certification(s) required. * 3-5 years of hands-on experience performing troubleshooting and problem resolution on computer, server, network, and telecommunication systems in remote manufacturing sites. * Experience with Operational Technologies (OT) in a manufacturing environment is highly valued. * A foundation in ITIL principles is an asset. The salary range for this position is $58,140 - $73,000/ year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate's relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Reasonable Accommodations Notice If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact ************** or ********************************** to discuss reasonable accommodations.
    $58.1k-73k yearly 11d ago
  • Fall Intern, ITS (East)

    Cuyahoga Community College (Tri-C 3.9company rating

    Technical support specialist job in Highland Hills, OH

    Department: Career Services Reports To: PC Network Technician Recruitment Type: External/Internal Employment Type: Student Non-Union Work Schedule: To be determined by supervisor Job Description: SUMMARY Provides basic clerical support, performs various office tasks, and provides general customer service within the assigned department or external organization. ESSENTIAL FUNCTIONS * Assists with departmental assignments as directed * Provides support on departmental projects as needed * Assists the department in the delivery of excellent customer service * May assist in the completion of departmental tracking and reporting * Effectively interacts with colleagues, clients, and leadership * Performs other duties as assigned * May develop and apply Career Readiness Competencies including: critical thinking and problem solving, oral and written communication, teamwork collaboration, digital technology, leadership, professionalism work ethic, career management, global intercultural fluency EDUCATION AND EXPERIENCE/TRAINING * Must be currently enrolled in Tri-C * Declared major on record * Cumulative GPA of 2.00 or higher * May require a specific major in relevant field and/or relevant completed coursework * Must be 18 years or older * Must complete a Summer Internship Application, and Confidentiality and Nondisclosure Statement * Must successfully complete a pre-employment background check and/or drug testing * Must be enrolled during Summer Semester, and must have plans to register for classes in Fall Semester at Tri-C KNOWLEDGE, SKILLS and ABILITIES * Possesses basic knowledge of customer service concepts and practices * Possesses commitment to providing excellent customer service * Possesses organizational and time-management skills * Possesses sound written, verbal and interpersonal communication skills * Possesses sensitivity to appropriately respond to the needs of a diverse population * Works accurately with great attention to detail PHYSICAL DEMANDS/WORKING CONDITIONS (The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) * Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.; * Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite Special Note: Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen. Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
    $31k-36k yearly est. 60d+ ago
  • Information Technology Technician

    Robert Half 4.5company rating

    Technical support specialist job in Willoughby, OH

    Act as the first point of contact for technical issues submitted via phone, email, or ticketing system. Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals. Support and troubleshoot credit union-specific applications such as Symitar, Synergy, FICS, and other financial platforms. Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration. Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions. Maintain and update internal IT documentation, including system configurations, procedures, known issues, troubleshooting steps, and asset records. Troubleshoot basic network issues (e.g., LAN, Wi-Fi, VPN connectivity). Maintain IT hardware inventory, coordinate asset deployment and recovery. Collaborate with vendors and escalate issues as needed. Participate in IT projects and contribute to the implementation of new systems and upgrades. Educate employees on new tools, best practices, and IT policies.
    $29k-55k yearly est. 5d ago

Learn more about technical support specialist jobs

How much does a technical support specialist earn in Lakewood, OH?

The average technical support specialist in Lakewood, OH earns between $29,000 and $84,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.

Average technical support specialist salary in Lakewood, OH

$49,000

What are the biggest employers of Technical Support Specialists in Lakewood, OH?

The biggest employers of Technical Support Specialists in Lakewood, OH are:
  1. Arrow International Inc
  2. K2 Staffing
  3. Brookfield, LLC
  4. Dex Imaging
  5. Brookfield Properties
  6. IBM
  7. Motorola Solutions
  8. Howard Hanna Johnston Realty
  9. Akkodis
  10. K2 Staffing, LLC
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