IT Support Specialist Supervisor
Technical support specialist job in Draper, UT
Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit **************************
Position Summary:
The Sr IT Support Specialist - Supervisor position is an excellent opportunity for career-minded and goal-oriented individuals to provide exceptional managed IT services to our partners. The Sr ITSS Supervisor's primary responsibilities include managing a team of IT Support Specialists supporting Windows desktop, MAC OSX and Windows server operating systems through performance management metrics. The position will ensure that the corporation's Windows/MAC environments are maintained according to industry best practices. Leadership tasks over their teammates include monitoring daily work activities, coaching, and, if needed, correction.
Primary Responsibilities, Essential Functions and Requirements:
Supervision and mentorship of employees at local and remote locations
Partner with Support Services Leadership to develop and implement strategies and training initiatives to increase Support Specialist effectiveness
Mentor employees through sharing information, skill coaching, and suggesting effective initiatives that will assist an agent in providing excellent customer service.
Provide periodic review of employees that includes coaching customer service, technical ability and additional skill building as determined during review (Additional reviews may be staged on an ad-hoc basis, but a scheduled review is required on an annual basis)
Responsible for mid and year-end performance reviews and managing performance of your reports, through consistent feedback and formal performance reviews.
Sustain project updates and status reports to leadership on a regular basis
Maintains a strong understanding of partner's environments, including but not limited to software applications, learning management systems, and account creation procedures.
Drive best practices for remote desktop management, automation of imaging\updating, and proactive maintenance of supported systems.
Maintain and enforce the asset refresh program to keep technology in an up-to-date fashion.
Maintain desktop application inventory and assist with software licensing maintenance
Provide purchase approval and assist with providing financial forecasts for computer replacement and purchase
Define and maintain security procedures and policies; enforce these policies with ITSS team members
Monitoring, supporting, and troubleshooting systems issues
Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security-related issues
Reduce the risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer
Manage and mentor student-work studies
Continue training for ITSS team members on processes and procedures.
Requirements
Experience and Qualifications:
Possession of relevant industry certifications is highly advantageous
Extensive operations experience in IT support and management
Availability for weekend shifts to support maintenance activities and participation in on-call rotation duties
A minimum of 5 years of management experience, coupled with a robust technical background
Proficiency in managing a team
Flexibility to work a schedule that may include nights and weekends
Exceptional communication skills and a proven track record of delivering excellent customer service
In-depth knowledge of technology platforms within the higher education sector
Strong analytical and problem-solving capabilities
Expertise in supporting various operating system platforms, including Microsoft 365 and Google Suite
Advanced troubleshooting skills for Windows Server operating environments
Advanced troubleshooting skills with Network devices
Proficiency in supporting AV technologies for classrooms, lectures, and performance halls
Ability to effectively communicate technical topics to individuals with varying levels of technical expertise
Excellent written and verbal communication skills, with the ability to thoroughly document implementations, modifications, and removals
Education, Certifications and Licensures:
Bachelor of Science, Computer Science, MIS degree or equivalent experience
Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain ********************** *************************.
Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.
Help Desk Technician
Technical support specialist job in South Jordan, UT
IT Help desk
Duration: 6 - 12 Months Contract (with possibility of extension)
Pay rate: $25.00/hr. on w2.
24/7 Schedule
Position Description: The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Key Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
- Listening to the customer to gain an accurate understanding of the situation.
- Being empathetic to the customer's situation and having a sense of urgency to resolve the issue.
- Producing accurate, detailed documentation at the client, problem and incident level.
- Resolving conflict.
Responsible for high quality end-user technical support, related to enterprise software and hardware.
Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
Under general oversight, provides after hours and weekend support as needed.
The position requires attention to detail, follow through, teamwork focus and positive attitude.
An understanding of technology and the ability to apply that knowledge to support all existing systems.
Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person.
Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly.
Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations.
Provides investigation, diagnosis, resolution and recovery for hardware/software problems.
Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software.
Qualifications:
Excellent customer service skills required.
Excellent communication skills required.
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
Preferred work experience in technical support role but not required.
Required Education: High school diploma or GED with relevant work experience.
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.
Self motivated and ability to work on own initiative in a high pressure environment.
Willing to work variable shifts including evenings, weekends and public holidays.
Why Join Us:
Opportunity to work with a reputable financial institution.
Dynamic and collaborative work environment.
Competitive compensation package and opportunities for career advancement.
Be part of a team dedicated to delivering excellence in client service.
IT Service Desk - Provisioning (28785)
Technical support specialist job in Lehi, UT
Title: IT Provisioning Technician
Job Type: Contract (6 months + potential to extend/convert)
Compensation: $20/hr W2
Industry: Renewable Energy
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About the Role
We are seeking an IT Provisioning Technician to support internal systems, hardware, and applications for a leading company in the renewable energy industry. This role ensures smooth technological operations by coordinating with internal support teams and minimizing disruptions to business processes. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional technical and customer support.
Job Description
As an IT Provisioning Technician, you will serve as the first point of contact for technical support, assisting employees through calls, chat, email, and remote sessions. You will manage equipment requests, process returned hardware, and maintain accurate documentation of provisioning activities. This position requires strong communication skills to interact with a diverse audience and the ability to clearly document troubleshooting steps for escalation and audit purposes. You will also ensure compliance with organizational security practices to safeguard systems and data.
Key Responsibilities:
Provide technical support to employees via multiple channels (phone, chat, email, remote).
Manage ticketing requests for new equipment and process returned hardware.
Document and track provisioning activities according to established processes.
Communicate effectively with a large and diverse user base.
Clearly document issues and troubleshooting steps for escalation and review.
Adhere to security protocols to protect company systems and data.
Qualifications
Required:
Windows imaging or re-imaging experience
Intermediate knowledge of troubleshooting fundamentals.
Experience with desktop hardware support.
Familiarity with current Windows Operating Systems.
Ability and willingness to learn new technologies and processes.
Strong customer service and communication skills.
Preferred:
A+ Certification.
Experience with mobile device setup or imaging processes.
Intermediate knowledge of Chrome OS and Mac OS.
Basic understanding of G-Suite in a corporate environment.
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: ***********************************************
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Desktop Support Specialist
Technical support specialist job in Midvale, UT
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 2+ years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
IT Technical Support Specialist
Technical support specialist job in Layton, UT
ES3 is hiring Technical Support Specialists to join our IT Help Desk team. This role offers hands-on experience supporting a wide range of computer, network, and communication systems in a dynamic engineering environment. You'll work directly with end-users across multiple ES3 locations, gaining exposure to modern technologies and professional IT workflows.
Position Highlights
Support Windows, Mac, and Linux client operating systems and hardware
Assist / support O365 applications (Outlook, Teams, Word, Excel, PowerPoint, etc.)
Monitor and respond to antivirus and malware alerts
Provide support for VPN and ZTNA applications
Adobe Acrobat, Engineering Applications and Software, Internal ERP System
Work with virtual machine hosts and clients
Troubleshot and support VOIP communications and web-enabled conferencing systems
Maintain and support print services across the organization
Collaborate with over 200 engineers, scientists, and technicians across ES3's facilities
Coordinate resolution of help desk tickets and escalate complex issues to senior IT staff
Operate from a private office in a modern work facility with access to current technologies
Participate in limited travel opportunities as needed
This position is based on site at ES3's Layton Engineering Office and supports staff across all ES3 locations, including facilities in San Diego, CA; Warner Robins, GA; Midwest City, OK; Jacksonville, FL; Abilene, TX; and Clearfield, UT.
Required Education and Availability
Demonstrated educational path in IT, Information Systems, or Software Development
Ability to work either morning (6:30-11:30 AM) or afternoon (12:30-5:30 PM), Monday-Friday
Helpful Experience and Skills
Previous help desk or customer service experience
IT-related education, certifications, or training
Additional Requirements
Must be a U.S. Citizen
Must be able to participate in a background investigation and qualify for a U.S. Government Security Clearance
Key Competencies
Effective communication and a positive disposition with staff at all levels
Openness to learning new technologies
Flexibility in adapting to changing priorities
Strong work ethic, integrity, and motivation for excellence
Respect for confidentiality and sensitive information
Dependability and reliability
Attention to detail and strong organizational skills
Compensation and Benefits
ES3 offers an enriching and rewarding environment for part-time staff, including:
Competitive paid-time-off (PTO) accrual
Dollar-for-dollar employer matching 401(k) contribution up to 6%, plus up to 2% profit sharing
We've found that staff who participate in our retirement plan are more engaged and aligned with our company culture. ES3 is committed to helping our employees retire with dignity.
Auto-ApplyIT Help Desk
Technical support specialist job in Magna, UT
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k.
Pay starts at $20.50 per hour
Responsibilities:
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
Provides support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
May require additional customer-specific certifications or training as required
Skills:
Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Additional Information
All your information will be kept confidential according to EEO guidelines. This position is open to all US citizens at least 18 years of age.
Technical Support / Business Analyst - IT
Technical support specialist job in Salt Lake City, UT
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Bilingual: French and English
Shift: Tuesday - Saturday 9:30 AM to 6:00 PM or Sunday - Thursday 9:30 AM to 6:00 AM
Job Description:
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.
• Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities.
• Analyzes business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.
• Assists in the business process redesign and documentation as needed for new technology.
• Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge.
• May make recommendations for buy versus build decision.
• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience.
• Typically has 3 to 5 years of relevant technical or business work experience.
Qualifications
Technical support, French fluency
Additional Information
To get further details or to schedule an interview,
Please contact Shivani Shah at
**************
Event Tech Support Specialist
Technical support specialist job in Orem, UT
RainFocus, one of the most innovative software companies, is in search of an exceptional Event Tech Support Specialist. About RainFocusRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting.
About the RoleAs a team member of the RainFocus client success organization, the Event Tech Support Specialist (“TS”) will learn the ins-and-outs of the event delivery process and how the technology works. This role is essential in providing the technical know-how for events around the world. This position will work an adjusted schedule of Thursday - Monday in order to support our events that generally require support over the weekend. As a member of the event delivery team, the TS will work from the RainFocus warehouse and become the knowledge expert on RainFocus onsite technology. This includes: Windows and Mac imaging, badge pinter troubleshooting and maintenance, providing QA for new feature rollouts, and most importantly, providing remote support to our teams around the world with onsite events.
The ideal candidate has a strong desire to learn about new technology and love to “tinker” with hardware. This person needs to be able to think outside of the box in order to solve complex issues. This individual needs to be able to communicate both in-person and digitally to teammates, clients, and contractors. This candidate must be a positive team player. The ideal candidate will face challenges with a desire to be the go-to person to provide a solution. Essential Responsibilities
Hardware Support
Setup, imaging, troubleshooting Windows and Mac machines
Troubleshooting badge printers
Managing MDM service for 6000 phones
Testing new hardware and resources
IT Helpdesk Support
Not a traditional IT help desk role
Weekends will be on-call support for onsite events
Supporting hardware, software, and logistical issues
Communication
Working with internal team members to prepare for and support ongoing events
Communicate with clients to describe technical details about the hardware we utilize
Gathering details to troubleshoot issues efficiently and without confusion for the staff onsite
Organization
Maintaining the RainFocus hardware by routinely doing checks and cleanings
Tracking inventory issues and documenting the processes related to fixing
Providing step-by-step instructions on how to use the RainFocus equipment
Training
Be the “face” of the training videos used to keep our onsite staff currently on how to fix common onsite issues
Train the internal teams on best practices
Required Experience/Skills
1+ years experience with IT help desk or similar
Ability to travel to events anywhere in the country or world when needed - 10-15% travel expected, valid passport required
Collaboration on creation of processes to acquire requirements for live event execution
Create and maintain training materials
Assist in training new hires and contractors
Represent product needs for the event delivery team in appropriate product development meetings
Personal Characteristics
The best candidates for this position will have a strong chemistry and culture fit within RainFocus. Applicants need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:
Ability to creatively solve complex problems
Friendly and outgoing, but assertive when necessary
Willing to go the extra mile in support of reasonable client requests
Team-player with a service-oriented mindset
Self-motivated, thrives in fast-paced environments
Proactive, relentless learner
Excited by and eager to take on new challenges and opportunities
Strong communicator with ability to be self-guided
Success Measures
Fully onboarded and productive within 60 days
Client satisfaction
Provide event weekend support without escalation
Location/Travel
This position will require working full time from our warehouse in Orem, Utah. Remote work is not available.
Why work at RainFocus?At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.
What are you waiting for? Apply today!
We need more talented, hard-working, fun-loving team members just like yourself!
Auto-ApplyIT Help Desk Technician II
Technical support specialist job in Salt Lake City, UT
Helpdesk Technician II
Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the US. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more.
Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence.
Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect.
The Helpdesk Technician II is responsible for technical support requests related to hardware, software, and networking. This role will rely on strong technical aptitude and excellent interpersonal skills to resolve technical issues via phone, email, chat, and in person.
Understand and comply with all WPI policies, procedures, and corporate safety program.
Act as the first point of contact for WPI staff requiring IT support.
Act as an escalation point for tier 1 Help Desk Technicians.
Answer end user queries in person, via email, and over the phone.
Manage assigned tickets in accordance with established service level agreements.
Monitor the help desk queue and assess priority of incoming tickets.
Identify issues, troubleshoot, and resolve issues to the end users' satisfaction.
Troubleshoot connectivity, network, and client VPN issues.
Install, maintain, and troubleshoot client applications.
Troubleshoot and resolve email-based issues.
Coordinate with senior team members to escalate complex problems.
Document all support tickets in IT ticketing software.
Update and reconcile IT inventory.
Order new client computers and provision for use.
Reimage existing client computers and migrate user data.
Order and provision smart phones, iPads, and VOIP phones for WPI staff.
Troubleshoot telecom and mobile device issues.
Perform hardware repairs and upgrades.
Create and maintain documentation for internal processes.
Other duties as assigned.
Requirements
Basic Requirements
Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience.
A+, N+, MCP, or other industry level certifications recommended.
Minimum Requirements
Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation.
Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily.
Employs a customer focused attitude towards all job duties.
Must be team-oriented and thrive in a result oriented, fast paced environment.
Must be able to break down problems both known and unknown in a logical, efficient manner.
Strong knowledge of MS Windows operating systems.
Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc).
Competency with hardware and software troubleshooting.
Competency with common mobile products (iPhone, iPad, Android devices).
The ability to learn and apply new concepts quickly.
Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance.
Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites.
Preferred Requirements
Microsoft, CompTIA, or other industry certifications.
This role is not eligible for visa sponsorship.
Benefits
At WPI our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.
In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:
Competitive pay
Incentive bonus plan
401(k) retirement savings plan with match
Medical, prescription drug, dental and vision insurance plans with flexible spending account option
Life insurance, accidental death, and disability benefits
Flexible paid time off policy and paid holidays
Professional development opportunities and certifications
WPI provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
WPI is a background screening, drug-free workplace.
This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.
Auto-ApplyIT Help Desk
Technical support specialist job in Salt Lake City, UT
IT Help Desk - late PM shift The Company Ensign Services is a progressive company that provides service and support to over 360 long-term care facilities and other affiliated entities with over 55,000 employees. We are a unique company with a flat structure that allows our independent affiliates to make decisions that best fit them. Our affiliated entities are located across more than a dozen states, and we are continuing to grow.
What sets Ensign Services apart from other companies is the quality of our most valuable resource - our people. We take our core values of CUSTOMER SECOND, ACCOUNTABILITY, PASSION FOR LEARNING, LOVE ONE ANOTHER, INTELLIGENT RISK TAKING, CELEBRATION, and OWNERSHIP (CAPLICO) seriously and strive to provide a work experience that proves it!
Regular duties and responsibilities will primarily include the following -
Troubleshooting remote desktops, laptops, printers, and other hardware peripherals
Assisting users in resolving issues related to email, data, and productivity applications within a Citrix environment
Helping users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords as needed
Assisting with other IT support responsibilities as needed
The Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue.
Agents are expected to provide a great customer service experience and maintain key performance standards that help drive success.
Preferred Qualifications
1+ years of experience providing technical support and troubleshooting computer equipment preferred or comparable education/certifications.
Good troubleshooting methodologies and basic knowledge of, including but not limited to the following - Windows 10, Office 2013/2016/2019, Citrix fundamentals, Microsoft Exchange and Active Directory, Networking fundamentals and protocols, Information security practices, Computer Devices and Printer/Scanner configuration and support
Outstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via email
Ability to be proactive in your day-to-day responsibilities and work with minimal supervision
Ability to prioritize, multitask and work under time constraints
Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes
Ability to be flexible and adapt to changes in regard to expectations and the organization
Ability to hold peers accountable for and work as a team to achieve success
Ability to travel onsite to our office location in Salt Lake, UT
Shift Options
We are looking to fill a late PM position on our team, working the following hours -
Monday - Friday 2:00 PM to 10:30 PM
Compensation
We offer a competitive wage dependent on experience and/or education. Starting range is between $20/hour and $22/hour with a $1 differential for hours worked at night.
Additional Information
Position Type: Regular Full Time Employee
Benefits: Medical, dental, vision, and life insurance, 401(k) with company match, vacation pay, holiday pay, fun and supportive work environment
Location: Salt Lake City, UT (no remote options) Job ID: 1129
Seasonal IT Technician
Technical support specialist job in Salt Lake City, UT
Job SummaryThe IT Support Technician delivers frontline support to EAW staff and student workers across on-site and remote locations. This role owns rapid triage and resolution of hardware, software, account, and connectivity issues; executes repeatable onboarding/offboarding; and maintains accurate documentation.
This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles & Responsibilities
Incident & Request Handling:
Triage, troubleshoot, and resolve tickets via Samanage within SLA (priority-based).
Support via Teams, phone, email, and in person; document root cause and steps taken.
Aim for first-contact resolution where possible; clearly communicate ETAs/next steps.
Devices & Endpoint Management:
Image, enroll, and deploy Windows laptops via Intune/Autopilot; apply baselines and required apps.
Replace/repair peripherals (docks, monitors, headsets, keyboards, YubiKeys).
Perform health checks (disk, patch, antivirus status) and remediate.
Accounts & Access:
Create, modify, disable accounts in Entra ID / on-prem AD per RBAC and least-privilege.
Manage group membership, mailbox/shared mailbox access, distribution lists, and licenses.
Collaboration & SaaS Support:
Support Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Zoom, Slack, and other approved SaaS.
Troubleshoot MFA/SSO issues, profile problems, meeting/device performance.
Diagnose Wi-Fi/LAN/VPN problems; validate with basic tests.
Knowledge & Documentation:
Create/update KB articles for repeat issues; keep “How-To”s and SOPs current.
Education/Experience
High school diploma or GED required; associate's degree or equivalent technical coursework in IT/IS preferred.
1-2 years of hands-on IT support/help desk experience.
Proficiency with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), and remote support tools.
Working knowledge of Entra ID/Azure AD and on-prem AD for user/account management, group membership, and basic RBAC.
Experience with Intune/Autopilot for imaging/enrollment and baseline policy/application deployment.
Familiarity with Zoom and Slack; ability to troubleshoot MFA/SSO sign-in issues.
Comfort with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN).
Security-minded practices: BitLocker, Microsoft Defender (AV/EDR), phishing triage and escalation.
AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.
Auto-ApplyAdvanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support specialist job in Salt Lake City, UT
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Managed IT Installation Specialist
Technical support specialist job in Salt Lake City, UT
Job Description
Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We're looking for a Managed IT Installation Specialist to join our team. Les Olson Company does I.T. the LOC Way: with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on!
What makes Les Olson different?
Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company, and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states.
We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team, working with each employee to design a fulfilling career path that grows and evolves as they do.
"Work/life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families.
We offer:
Paid Time Off
Sick Days
Paid Holidays
401k match + Pension
Full Medical, Dental & Vision + HSA
Mental health care coverage
Life Insurance
Local Volunteer Opportunities
What you'd do
Our dream candidate can listen to and understand our customers' needs and creatively solve their problems involving the software and hardware products we offer. This candidate communicates well with customers, using language they can understand in a patient, friendly and approachable manner. In fact, customers ask to work with them and rave about them behind their back. The candidate is able to install customer desktop and networking hardware, such as laptops, keyboards, physical servers, firewalls, network switches, and can configure new workstations for customers based on their needs. This person has advanced computer skills, and maybe even some fancy certifications (an A+ cert would sure be swell, but isn't required).
What else you'll need:
Self-management skills, including the ability to meet deadlines
Ability to prioritize multiple tasks
Ability to work safely, independently, quickly, and efficiently while following instructions
Team worker willing to do what it takes to get the job done
Eagerness to learn
Good record-keeping skills and attention to detail
Ability to lift 50- 100 lbs.
Ability to show up on time looking professional
Valid driver's license & Clean driving record
Willing and able to take & pass drug test
18+ years of age
Job Type
:
Full-time, mostly M-F 8:00am-5:00pm
Check out our website:
****************
Job Posted by ApplicantPro
Interested, but don't see your role? Name it here!
Technical support specialist job in Salt Lake City, UT
, but don't see a job that fits you? Please apply anyway! We need extremely talented people of many backgrounds, to take on tasks as we continue to expand Zanskar. Our company is always looking to bring on great teammates who are passionate about our mission and want to bring their expertise to help us change the global energy landscape. If you don't see a role that fits your passion, please feel free to let us know. We look forward to hearing from you and will reach out when there's a good fit with our team.
If you have something unique to add to Zanskar, we'd like to hear from you. Use the "Apply for this Role" button to submit a cover letter, a resume, and let us get to know you better.Location- The position will be located in the Salt Lake City metropolitan area.
Equal Opportunity Employer
Zanskar is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
Please reach out to [email protected] with any questions.
Auto-ApplySummer IT Audit Intern
Technical support specialist job in Salt Lake City, UT
We are seeking an IT Audit Intern to join our internal assurance practice. As an IT Audit Intern, you will join our dynamic team of professionals, gaining hands-on experience in the world of IT auditing. You will assist in conducting IT audits, assessing risks, and evaluating the effectiveness of controls in information systems. This role offers a unique opportunity to apply your academic knowledge in a practical setting and learn from industry experts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assist in planning and executing IT audits.
Evaluate IT infrastructure, operations, and application systems to ensure compliance with company policies and government regulations.
Collaborate with team members to identify IT risks and control weaknesses.
Document audit findings and prepare reports.
Participate in meetings with internal stakeholders to discuss audit results.
Engage in continuous learning about IT audit standards and industry best practices.
Performs other related duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate.
KNOWLEDGE, SKILLS AND ABILITIES:
Excellent leadership, communication, and interpersonal skills.
Basic understanding of IT audit methodologies and frameworks (e.g., COBIT, ISO 27001).
Strong analytical, problem-solving, and project management skills.
Ability to work independently and as part of a dynamic and multilocation team.
Ability to quickly understand complex ideas and business processes.
Proactive in researching business best practice concepts in order to apply as appropriate.
Good organization and project management skills including the ability to handle competing priorities and meet all deadlines and commitments.
Ability to flourish in a fast-paced, complex environment, and willing to adapt to change.
Basic understanding and ability to apply risk and control concepts.
Basic understanding of Risk Management.
EDUCATION AND EXPERIENCE:
Currently pursuing a Bachelor's or Master's degree in Information Systems, Computer Science, Accounting, or a related field.
Experience with data analysis tools and software (e.g., SQL, Python, R, ACL Analytics, Alteryx or other data analytic toolset helpful.
Prior experience working in technology operations or engineering a plus.
Strong analytical and problem-solving skills.
Ability to multi-task and balance competing priorities.
Strong verbal and written communication skills.
Basic understanding of auditing principles and practices.
Anticipated dates of internship: 5/1/2026- 8/15/2026
Work in the state of Utah
IT Help Desk Support
Technical support specialist job in South Jordan, UT
🚀 IT Support (Help Desk Technician)
⏳ Job Type: 12-Month Contract (Potential for Extension or Permanent)
💰 Pay: $25/hour
Looking to kickstart your IT career? We're hiring an IT Support Technician in South Jordan, UT! If you have a Bachelor's in Computer Science, Information Systems, or a related field, and 0-2 years of experience, this is the perfect opportunity to grow your career!
Responsibilities:
Provide technical support for hardware, software, and network issues
Troubleshoot and resolve IT problems quickly and efficiently
Set up and configure computer systems and software
Respond to user inquiries and document support requests
Collaborate with the IT team on projects and problem-solving
Qualifications:
Bachelor's degree in Computer Science, Information Systems, or related field
0-2 years of IT support experience
Willingness to learn and develop technical skills
Knowledge of Windows, mac OS, and office apps
Strong communication and problem-solving skills
What We Offer:
$25/hour
12-month contract with potential to extend or go permanent
Training, mentorship, and career growth opportunities
Ready to Apply?
Send your resume and a short cover letter explaining why you're excited to join the team. We can't wait to hear from you!
IT Technical Support Specialist
Technical support specialist job in Clearfield, UT
ES3 is hiring Technical Support Specialists to join our IT Help Desk team. This role offers hands-on experience supporting a wide range of computer, network, and communication systems in a dynamic engineering environment. You'll work directly with end-users across multiple ES3 locations, gaining exposure to modern technologies and professional IT workflows.
Position Highlights
Support Windows, Mac, and Linux client operating systems and hardware
Assist / support O365 applications (Outlook, Teams, Word, Excel, PowerPoint, etc.)
Monitor and respond to antivirus and malware alerts
Provide support for VPN and ZTNA applications
Adobe Acrobat, Engineering Applications and Software, Internal ERP System
Work with virtual machine hosts and clients
Troubleshot and support VOIP communications and web-enabled conferencing systems
Maintain and support print services across the organization
Collaborate with over 200 engineers, scientists, and technicians across ES3's facilities
Coordinate resolution of help desk tickets and escalate complex issues to senior IT staff
Operate from a private office in a modern work facility with access to current technologies
Participate in limited travel opportunities as needed
This position is based on site at ES3's Layton Engineering Office and supports staff across all ES3 locations, including facilities in San Diego, CA; Warner Robins, GA; Midwest City, OK; Jacksonville, FL; Abilene, TX; and Clearfield, UT.
Required Education and Availability
Demonstrated educational path in IT, Information Systems, or Software Development
Ability to work either morning (6:30-11:30 AM) or afternoon (12:30-5:30 PM), Monday-Friday
Helpful Experience and Skills
Previous help desk or customer service experience
IT-related education, certifications, or training
Additional Requirements
Must be a U.S. Citizen
Must be able to participate in a background investigation and qualify for a U.S. Government Security Clearance
Key Competencies
Effective communication and a positive disposition with staff at all levels
Openness to learning new technologies
Flexibility in adapting to changing priorities
Strong work ethic, integrity, and motivation for excellence
Respect for confidentiality and sensitive information
Dependability and reliability
Attention to detail and strong organizational skills
Compensation and Benefits
ES3 offers an enriching and rewarding environment for part-time staff, including:
Competitive paid-time-off (PTO) accrual
Dollar-for-dollar employer matching 401(k) contribution up to 6%, plus up to 2% profit sharing
We've found that staff who participate in our retirement plan are more engaged and aligned with our company culture. ES3 is committed to helping our employees retire with dignity.
Technical Support - Business Analyst
Technical support specialist job in Salt Lake City, UT
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Bilingual: Portuguese and English
Shift schedule: Tuesday-Saturday 7:00 AM to 3:30 PM
Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively.
UAT testing and defect management for a variety of applications and systems.
Assists in the analysis of underlying issues arising from investigations into requirements.
Project management, in depth analysis, and problem solving are daily competencies.
Required Skills:
Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications.
Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.
Manage the end-to-end automation process of internal and external business partners globally.
Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc.
Qualifications
technical support, Portuguese fluency
Additional Information
To apply for this position or gain additional insight, please contact:
Shivani Shah
************
*****************************
Easy ApplyAdvanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support specialist job in Bountiful, UT
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Interested, but don't see your role? Name it here!
Technical support specialist job in Salt Lake City, UT
Job DescriptionAre you really excited about Zanskar, but don't see a job that fits you? Please apply anyway! We need extremely talented people of many backgrounds, to take on tasks as we continue to expand Zanskar. Our company is always looking to bring on great teammates who are passionate about our mission and want to bring their expertise to help us change the global energy landscape. If you don't see a role that fits your passion, please feel free to let us know. We look forward to hearing from you and will reach out when there's a good fit with our team.
If you have something unique to add to Zanskar, we'd like to hear from you. Use the "Apply for this Role" button to submit a cover letter, a resume, and let us get to know you better.Location- The position will be located in the Salt Lake City metropolitan area.
Equal Opportunity Employer
Zanskar is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
Please reach out to ****************** with any questions.
Easy Apply