Technical support specialist jobs in Little Rock, AR

Euronet Worldwide, Inc. is seeking a detail-oriented and proactive Product Compliance Coordinator to join our team in Little Rock, Arkansas. This role is essential in ensuring that our products meet the necessary regulatory compliance and quality standards in the diverse markets we operate. The Customer Support Technical Analyst (CSTA) is a full-time, permanent position. The position provides software application support to customer inquiries and problems, assesses nature of customer problems, and tracks and reports resolution of problem to customer. Provides second-line software application support specializing in a specific Euronet product line. The CSTA operates under general supervision and requires detailed knowledge of transaction processing and Euronet products. Responsibilities: * Provide software application support for customers. * Perform program coding necessary to produce a defined output by following specification using programming language. * Deliver training to Euronet employees or customers to enable them to properly accomplish their duties and responsibilities using Euronet products. * Collect and analyze information from customer to define the nature and cause of problems and to develop steps needed for solution. * Accurately set parameters, check system flow, identify, and solve problems to configure a system according to specifications. * Test programs or systems using data or transactions which represent conditions which will occur in actual use and verify the accuracy of results. * Serve as next level escalation for complex customer issues. * Provide support for manager or department by composing correspondence, gathering requested information, and other administrative tasks. * Coordinate with other employees or customers to accomplish specific objectives and results.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, phones andrelated equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. ESSENTIAL FUNCTIONS STATEMENT(S) Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking. Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision. Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by “Move Request” forms. Setup desk phones as needed. Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates. Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job. Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware. Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded. Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests receivedthrough the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and processfirst-in first-out based on priority. Utilize and maintain the helpdesk tracking software. Provides computer orientation to new and existing company staff. Walk customer through new user orientation. Maintain inventory of all equipment, software and software licenses. Report issues to the Service Desk for escalation. Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software. Assign users and computer to proper groups in Active Directory. Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. Perform timely workstation hardware and software upgrades as required. Perform other duties as assigned by management. Regular and prompt attendance at work is a primary function and requirement of this position. Competency Statement(s) Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization Active Listening - Actively attend to, convey, and understand the comments and questions of others Analytical Skills - Use thinking and reasoning to solve a problem Autonomy - Work independently with minimal supervision Business Acumen - Grasp and understand business concepts and issues Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader Computer Literacy - Effective and efficient use of computers in the working environment Customer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction Data Gathering and Analysis - Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions Detail Oriented - Pay attention to the minute details of a project or task Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous Organized - Being organized or following a systematic method of performing a task Persuasiveness - To present an idea or plan in a way that encourages others to adopt a certain stand Problem Solving - Identify problems and issues of varying complexities and find effective solutions within few guidelines Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks Safety and Security - Supports and complies with safety and security requirements Sociability and Networking - Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes Tactful - Show consideration for and maintain good relations with others Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics Technical Aptitude - Comprehend complex technical topics and specialized information Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines EDUCATION High School Graduate or General Education Degree (GED) required Degree in related field or equivalent applicable work experience EXPERIENCE Two to four years of relevant technical experience Two to four years of customer service training and / or experience are beneficial Related experience and training in troubleshooting and providing help desk support Experience communicating technical information to nontechnical personnel COMPUTER SKILLS Proficient in performing internal computer maintenance and software troubleshooting Working experience using Windows 2007 and Windows 10 Working experience using Microsoft Office Suite Working knowledge and ability to setup all aspects of a computer and workstation Working knowledge of help desk software, databases and remote access control Working knowledge of printers Working knowledge of smart phones Perform internal computer maintenance Ability to discuss and solve computer problems via phone CERTIFICATES AND LICENSES None OTHER REQUIREMENTS Physically able to a climb ladder, work in elevated areas and confined spaces Physically able to lift and carry computer monitors, workstations, and printers Must be able to prioritize multiple jobs in an organized manner Must have reliable daily transportation for local travel Must be willing to fly to remote business locations as needed Primary language used to perform this job is English

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

The Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs. + Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability + Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards. + Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs + Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age. + Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition. + Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM + Optimize the utilization of Hertz internal repair technicians + Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases. + Manage vended shops deliverables, ensure capacity to deliver expected OOS results. The salary for this position is **$65,000/yr + bonus potential + company vehicle** Schedule: **Tuesday-Saturday** While this position is remote, the ideal candidate will be required to sit in either the **Atlanta** or **Dallas** area **Educational Background:** Four-year college degree preferred, HS diploma required Technical Certifications, automotive mechanical repair and body damage **Professional Experience:** 3 years of previous maintenance management experience Experience working in cross functional teams LSS certifications a plus (YB, GB) **Knowledge:** LSS experience Strong technical vehicle knowledge Familiarity with Hertz rental practices and/or RAC operations a plus **Skills:** Leadership Familiar with Automotive technology Inventory Management Training & Development Process Oriented Computer literate and detail oriented **Competencies** : Drives Execution Effective Communication Manage up and down support chain Drive Collaboration Effective Communication Mentor and coach Builds Talent Demonstrates Initiative Display Region Perspective Operational Excellence Passion for Customer Service & Stakeholder Success Strategic Thinking Principled Leadership Use Insightful judgment Trust and Integrity Personal Accountability Agility and Adaptability Change manager Principled leadership - high level of integrity. Detail oriented The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Technical Support Specialist to join our team! In this position you will be responsible for taking phone calls and chats from technicians and other business partners to assist with resolving issues related to installation/change service orders and system fallout. This position is responsible for answering questions, analyzing problems, and removing obstacles that prevent an excellent customer experience. As a Technical Support Specialist your responsibilities will include: RESIDING IN THE STATE OF ARKANSAS Maintaining data integrity of inventory systems Partnering with all affiliate business units to maintain necessary network information Responding to various Service queues as required to meet objectives and SLA agreements Handling customer record assignments for all fiber orders Answering phone calls and chats from technicians and other business groups Maintaining detailed records of the actions taken on orders including facility changes made, reported issues and completed solutions Participating in specialized task or focus groups to efficiently support the direction of our company Staying informed, knowledgeable, and flexible with all departmental Methods and Procedures Increasing personal technical knowledge about Brightspeed's offered products by reading publications, operating manuals, diagnostic information, and attending online educational courses Other duties as assigned to meet the needs of the department Qualifications WHAT IT TAKES TO CATCH OUR EYE: MUST RESIDE IN ARKANSAS High School Diploma/GED or equivalent experience Vocational training in a related field, i.e.; computerized records management One to two years of telecommunications experience or network fundamentals that demonstrate ability to interpret and work with plant facilities and related inventory systems Fluent skills in Excel including building spreadsheets and using macros Experience working with construction prints, cut sheets, cable schematics, location records/maps and/or Central Office equipment records Working knowledge of technical requirements associated with service offerings, such as FTTP, Data, VOIP, etc. Demonstrated ability to grasp new and complex concepts quickly Experience that demonstrates excellent interpersonal and communication skills; ability to contribute positively to a team environment Experience with Microsoft Suite including TEAMS, Outlook and other communication platforms Strong analytical and problem-solving skills Strong organizational, attention to detail, and time management skills with the ability to prioritize tasks Ability to work various shifts, including weekends and holidays Ability to work Overtime as needed by the business BONUS POINTS FOR: Associate degree in Electronics/Communications/Computer Science Working knowledge of advanced data and video elements, including remote devices, access devices, FTTP/FTTC, and various carrier systems, which are inventoried and used in the assignment process Proficient use of Excel and demonstrates the ability to create macros and complex formulas Working knowledge of inventory/assignment systems such as BOSS, MARTENS, Optius/Odin, DOCS/Ensemble for managing and resolving tasks This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues. #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents Brightspeed's Privacy Notice

Key Responsibilities Help Desk Support: Respond to user inquiries (phone, email, in-person) for hardware, software, and network issues. System Setup & Maintenance: Assist with installing, configuring, and maintaining computers, peripherals, and software. Updates & Security: Help deploy patches, updates, and monitor for security threats. Documentation: Create and update user guides, manuals, and IT procedures. Project Involvement: Participate in IT projects, system upgrades, or migrations. Inventory Management: Maintain IT asset databases and manage surplus equipment. Typical Qualifications Pursuing a degree in IT, Computer Science, or related field. Basic understanding of networking, hardware, and software. Strong problem-solving skills and a willingness to learn. Good communication and teamwork abilities.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Dillard's is looking for a User Support Specialist. This person will maintain various applications, which entails system administration skills, basic computer knowledge and documenting procedures for end users. The User Support Specialist evaluates a given problem, diagnoses it to find the root cause, and then either solves the problem or involves the relevant business group.Authorization to work in the United States without sponsorship Ability to work onsite at Corporate Headquarters in Little Rock, AR Proficiency in the Microsoft Office suite of products (Excel, Word, Access, Power Point) is required. Excellent interpersonal and communication skills, both written and oral, and the ability to interact with all levels of the organization. The ability to work on multiple projects concurrently, both in a team setting and independently. Strong organizational skills Retail store management experience.

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. ***This position is located in Little Rock, AR. Relocation assistance and sponsorship is not provided.*** Position Overview We are seeking a skilled and detail-oriented Telecommunications Expense Management Specialist to join our team. This role requires knowledge of telecommunications services with a strong emphasis on asset and expense management. The Specialist will handle various tasks related to accounting, contracts, ordering services, project coordination, and technical administration. This individual will be responsible for managing the payment process for leased carrier circuits and other telecommunication services, resolving invoicing disputes, and generating reports. Key Responsibilities Process payments for leased carrier circuits and telecommunication services (landline and wireless). Resolve issues related to small and large invoicing disputes and generate detailed reports. Verify invoiced amounts prior to payment. Coordinate the ordering of wireline and wireless services with providers. Obtain quotes, contracts, and chargeback information for various incurred costs such as toll free service at Customer Call Centers, wireline services, cellular, broadband devices, Machine to Machine, etc. Maintain an inventory of over 14,000 billable telecom service items billing over $8M annually. Process monthly invoices for leased circuits, phone lines, cell phones, MIFI, wireless end use devices/tablets, Machine-to-Machine wireless, Satellite, Utility, and Dark Fiber services. Work with Application support teams for Telecommunications Invoice Management System maintenance, updates, and automation. Issue new telco circuit and wireless orders and manage disconnects. Provide project support for new Wireline & Wireless services and the elimination of these services. Support and troubleshoot wireless services, testing new technologies. Review idle wireless devices charged and manage their billing. Provide field tech/engineering support for identifying and clarifying service outages. Consult business partners to recommend the best services for their needs and respond to their monthly billing requests. Work with organizational owners to review budgeting and O&M cost management. Provide emergency storm support for required wireless, satellite, and other services. Review monthly invoices for anomalies and file disputes with telco vendors. Analyze proposals for contract renewals with various telco vendors. Work with Entergy consultants for periodic billing audits and contract analysis. Analyze requests from Telecommunications Engineering for circuit types and costs for capital project proposals. Track O&M savings associated with capital project execution. Manage TSPs (Telecommunications Service Priority) for vital circuits. Process invoices for utilities associated with remote Entergy Telecommunications locations (microwave, fiber, and radio sites). Generate ad hoc reports as required. Additional Qualifications/Responsibilities Qualifications Knowledge of telecommunications services and offerings, with a focus on meeting business requirements and asset/expense management. Strong accounting, contract management, and project coordination skills. Experience in processing payments and resolving invoicing disputes. Ability to verify invoiced amounts and coordinate service orders effectively. Proficient in maintaining large telecom service inventories and managing associated costs. Strong analytical skills for cost management and contract analysis. Ability to provide emergency support and manage service outages. Experience in dealing with telco vendors and filing disputes. Strong consulting and communications skills to recommend the best services for business partners. Ability to work well in teams and encourage teamwork. Strong situational leadership skills. Ability to work effectively in a matrixed environment. Must be able to build and maintain positive and productive relationships across the enterprise. Minimum Education Requirements: Bachelor's Degree in engineering, business, accounting, finance or relevant equivalent work experience Minimum Experience Required: IT Specialist II: 2+ years of directly relevant experience.

Support critical business applications. Works with application personnel to understand application requirements, troubleshoot application issues, and install upgrades and patches to existing system with or without vendor assistance. . Make recommendations and identify the benefits and issues with enhancements and upgrades. May lead and direct the work of others. A wide degree of creativity and latitude is expected. All duties are to be performed within the guidelines of the Saracen Casino Resort's policies and procedures, Internal Control Standards, and objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES Supports all essential business applications. Completes work requests as directed by Applications Support Manager regarding user access security administration of all devices, data network connections and coordinating work with users. Receives and responds to incoming requests / trouble tickets regarding problems with application security and related application equipment. Creates and updates all documentation relating to systems, application equipment, and user locations. Research enhancements to applications, identifying benefits and concerns that could affect the company's current processes and procedures. Makes recommendations as to the timing and implementation plan for the upgrade. Takes the lead in the implementation of an upgrade when required. Ensures that all application equipment is in good working order and functioning properly. Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always. Maintains a professional work environment with supervisors and staff. Assist in integrating and developing various processes to new and existing systems and prepare user specifications and perform tests on applications according to technical specifications. Collaborate with department personnel for IT related issues and present viable solutions. Maintain all hardware and software for processes according to security requirements and maintain logs of all issues and assist to resolve issues efficiently. Participates in the installation, operation, maintenance, inspection, and repair of various systems and related hardware. Performs the same work as team members within the department as needed. Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. Attends all necessary training meetings. Assists with other projects, as needed. Coordinate internal resources and third parties/vendors for the flawless execution of projects. Train team members on new software. Must participate in an on-call Schedule. Report and escalate to management as needed. Work with IT support personnel, end users and vendors to resolve system issues. Provides input to hardware sizing and specification of system requirements to ensure a high level of performance and reliability. Work in conjunction with IT Operations to ensure complete and through backup, recovery and disaster recovery procedures are in place for critical business applications and systems. Capable of process improvement and planning Participates in disaster recovery testing exercises. Responsible for 24x7 support of mission critical applications On all network problems, must contact a Network Engineer for help. Maintains the highest degree of confidentiality. Leads by setting a positive example to all employees. Must be able to maintain appropriate Gaming License Maintain a consistent, regular attendance record. The above statements describe the general nature and level of work to be performed by individuals assigned to this position. They are not an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Other duties may be assigned, and successful candidates will show initiative in finding additional duties for the betterment of the operation. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate degree or higher in Computer Science, Information Sciences or Business Administration from a four-year college or university; or one to three years related experience and/or training; or an equivalent combination of education and experience. SPECIAL QUALIFICATIONS Must possess superior computer skills and be proficient in software applications currently in use by the company. Must have a minimum of 1 years' experience with business applications in Gaming, Finance, Retail Human Resources and/or Hospitality industry preferred but not required. The ideal candidate should possess a working knowledge of application programming, system architecture, and database design. LANGUAGE SKILLS Ability to read, analyze, and interpret documents, such as technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with abstract and concrete variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the functions of this job. While performing the duties of this job, the associate will use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The associate may climb or balance; and kneel, crouch, or crawl. The Associate will often walk, stand, sit, bend, stoop, or squat. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The Associate will frequently lift, move, or carry up to twenty-five (25) pounds. Occasionally the Associate may lift, move, or carry more than fifty (50) pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an Associate encounter while performing the functions of this job. The noise level in the work environment is usually moderate. When on the casino floor or other designated areas may encounter tobacco smoke and/or bright flashing lights. Saracen Casino Resort is an equal opportunity employer

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. Summer 2026 Information Security and Access Management Internship - Identity and Access Management Analyst! Join Southwest Power Pool (SPP) this summer as an IT Intern and gain hands-on experience in implementing and maintaining the security architecture for IT systems. You'll work with a variety of IT subject matter experts to help design, implement, and support cybersecurity controls and solutions-both technology- and process-based-ensuring the protection and security of SPP's information system assets. As an IAM Intern, you'll assist with the design, development, implementation, and management of identity and access management processes and systems that align with SPP's enterprise-wide security and governance strategy. Your work will play a vital role in ensuring accurate, secure, and compliant operations across critical applications used by SPP and its members. What You'll Do Support day-to-day identity and access management operations, ensuring proper provisioning, de-provisioning, and access reviews. Conduct data analysis and cleanup to support compliance and audit requirements. Assist in system maintenance, patching, and real-time troubleshooting of IAM applications. Participate in user acceptance and performance testing to validate system updates. Help develop and document security policies, procedures, and standards. Collaborate with cross-functional teams to ensure IAM practices align with SPP's cybersecurity strategy. Contribute to continuous improvement initiatives in access control and governance. Internship Overview Duration: 10-12 weeks, full-time (Monday-Friday, 8:00 a.m. - 5:00 p.m.) Format: Onsite internship with rotations to various IT departments as needed Compensation: Paid internship with housing available (if needed) Engagement: Teaming activities and professional development opportunities outside of regular work hours Capstone: Interns will deliver a final presentation showcasing lessons learned and knowledge gained What We're Looking For College student entering their senior year working toward a bachelor's degree or above in Cyber Security, Computer Science, Information Technology, Management Information Systems, or a related field 3.0 GPA or higher Strong interest in cybersecurity, IT systems, and technology solutions An expressed desire to work in the power industry Excellent teamwork, communication, and problem-solving skills Eagerness to learn and contribute to real-world cybersecurity projects Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical and Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve. The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment. The employee must occasionally lift and move up to 10 pounds. Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Position Type, Locations and Expected Hours of Work: This is a temporary, onsite summer 2026 internship. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Travel Requirement: This position requires no travel Should you elect to apply for this position SPP will review your qualifications. If after reviewing the qualifications and experience of all applicants, your skills and credentials meet our needs, someone from our organization may contact you. Please be advised that the time required to complete the applicant review process typically takes between 30 and 90 days, but could extend beyond that. Once the position has been filled, all applicants will be notified via email. Southwest Power Pool is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected category. The Americans with Disabilities Act (ADA) defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer. SPP adheres to the ADA and reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions.

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, we empower people to bring their talents and voice to our culture. Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we're proud of the fact that our employees share that commitment. We have been recognized for 5 consecutive years as a “Best Places to Work” in Arkansas, Florida, and Hawaii. As an intern, you will be rewarded with opportunities for personal and professional development working directly with leaders in the insurance industry Life Takes You Places! Are you ready to join us? Intern Overview: We are seeking a tech-savvy and motivated IT Intern to support our technology team. This internship offers hands-on experience in IT support, systems maintenance, cybersecurity, software troubleshooting, and emerging technologies such as artificial intelligence (AI) and machine learning (ML). The ideal candidate is eager to learn, detail-oriented, and passionate about technology and problem-solving. Essential Duties: Provide technical support to employees, including troubleshooting hardware, software, and network issues. Assist in setting up and configuring computers, mobile devices, and other IT equipment. Help maintain and update IT documentation, asset inventories, and user guides. Support system upgrades, software installations, and routine maintenance tasks. Assist with monitoring system performance and security alerts. Participate in IT projects such as system migrations, cloud integrations, or process automation. Collaborate with team members to improve IT workflows and user experience. Ensure compliance with IT policies and data security protocols. Required Knowledge, Skills, and Abilities: Currently pursuing a degree in Information Technology, Computer Science, or a related field. Basic understanding of computer hardware, operating systems, and networking concepts. Familiarity with Microsoft Office, Windows OS, and common enterprise software. Strong problem-solving and communication skills. Ability to work independently and as part of a team. Experience with help desk systems or ticketing platforms is a plus. Ability to commit to a 40 hour work week during the 10 week internship Required Education and Experience Currently enrolled and pursuing a degree in a related area of business Sophomore classification or higher Cumulative GPA 3.0 or better A minimum of one year work experience Or equivalent military experience. Please note: This position does not offer visa sponsorship. Candidates must be authorized to work in the United States without sponsorship now and in the future.

Crain Kia of Sherwood 5830 Warden Rd, Sherwood Crain Automotive is seeking a knowledgeable and proactive IT Technician to provide technical support to dealership staff, manage and maintain hardware/ software systems, and ensure network reliability across multiple departments. The ideal candidate will be a problem-solver with a strong understanding of dealership software platforms, general IT infrastructure, and excellent customer service skills. Skills: Provide onsite and remote support for desktop, printer, phone and dealership-specific hardware Maintain user accounts, permissions, and systems access Troubleshoot and resolve technical issues related to software, networking, and hardware Document and track all support requests and solutions in the ticketing system Assist with DMS (Dealer Management System) and CRM software support Maintain IT department documentation accurately and in a readily accessible form Assist with equipment upgrades, inventory, and audits Install and configure workstations, applications and dealership peripherals Perform other duties as assigned by supervisor Qualifications: 1-3 years of IT support experience; automotive or dealership IT experience a strong plus Familiarity with dealership software systems (Reynolds & Reynolds, CDK, Dealertrack, etc.) preferred Strong understanding of Windows OS, networking, and remote support tools Ability to diagnose and resolve hardware and software issues efficiently Excellent communication and interpersonal skills Mus be self-motivated, organized, and able to work independently Benefits: Competitive pay Affordable health, dental and vision insurance 401(k) with company match Opportunities for advancement and professional development The Crain Automotive Team is Arkansas' largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as a collision center for body repairs. We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So, if you are passionate about providing great customer service and this sounds like the place for you, we would love to hear from you!

Responsibilities * Infrastructure & Systems Management * Administer and maintain network systems including firewalls (Cisco Firepower), switches (Cisco/Huawei), and VPNs (Cisco AnyConnect). * Manage virtual environments (VMware vSphere 8), Windows and Linux servers, and Remote Desktop Services. * Oversee patch management, backup solutions, and disaster recovery planning. * End-User & Application Support * Provide L1 and L2 desktop support for Windows 7/10/11, Microsoft 365, and Azure environments. * Package and deploy applications using Microsoft Intune. * Train users on IT systems and ensure smooth onboarding/offboarding processes. * Security & Compliance * Implement and maintain cybersecurity controls aligned with Cyber Essentials and other frameworks. * Monitor and report on system health, uptime, and support metrics; Participate in risk assessments and mitigation planning Skills, Education & Qualifications * Bachelor's degree in Information Technology, Computer Science, or related field. * Certifications such as CompTIA A+, Network+, CCNA, MCSA, or ITIL preferred. * IT experience, with at least 1 year in regulated life sciences environment. * Familiarity with clinical trial systems, LIMS, and electronic data capture platforms is a plus. * An outgoing individual who is confident working alone or within a team environment * Flexible and quick to respond to changing working demands. * Able to work in a methodical manner, multi-task and prioritise own workload to match deadlines. * Ability to work well under pressure. * Ability to share knowledge / train colleagues. * Ability to explain technical concepts with an appropriate level of detail / technical content for various key Business Stakeholders. * Excellent fault-finding skills. * Excellent documentation skills.

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, phones and related equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. ESSENTIAL FUNCTIONS STATEMENT(S) Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking. Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision. Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by “Move Request” forms. Setup desk phones as needed. Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates. Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job. Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware. Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded. Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Utilize and maintain the helpdesk tracking software. Provides computer orientation to new and existing company staff. Walk customer through new user orientation. Maintain inventory of all equipment, software and software licenses. Report issues to the Service Desk for escalation. Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software. Assign users and computer to proper groups in Active Directory. Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. Perform timely workstation hardware and software upgrades as required. Perform other duties as assigned by management. Regular and prompt attendance at work is a primary function and requirement of this position. Competency Statement(s) Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization Active Listening - Actively attend to, convey, and understand the comments and questions of others Analytical Skills - Use thinking and reasoning to solve a problem Autonomy - Work independently with minimal supervision Business Acumen - Grasp and understand business concepts and issues Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader Computer Literacy - Effective and efficient use of computers in the working environment Customer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction Data Gathering and Analysis - Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions Detail Oriented - Pay attention to the minute details of a project or task Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous Organized - Being organized or following a systematic method of performing a task Persuasiveness - To present an idea or plan in a way that encourages others to adopt a certain stand Problem Solving- Identify problems and issues of varying complexities and find effective solutions within few guidelines Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks Safety and Security - Supports and complies with safety and security requirements Sociability and Networking - Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes Tactful - Show consideration for and maintain good relations with others Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics Technical Aptitude - Comprehend complex technical topics and specialized information Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines EDUCATION High School Graduate or General Education Degree (GED) required Degree in related field or equivalent applicable work experience EXPERIENCE Two to four years of relevant technical experience Two to four years of customer service training and / or experience are beneficial Related experience and training in troubleshooting and providing help desk support Experience communicating technical information to nontechnical personnel COMPUTER SKILLS Proficient in performing internal computer maintenance and software troubleshooting Working experience using Windows 2007 and Windows 10 Working experience using Microsoft Office Suite Working knowledge and ability to setup all aspects of a computer and workstation Working knowledge of help desk software, databases and remote access control Working knowledge of printers Working knowledge of smart phones Perform internal computer maintenance Ability to discuss and solve computer problems via phone CERTIFICATES AND LICENSES None OTHER REQUIREMENTS Physically able to a climb ladder, work in elevated areas and confined spaces Physically able to lift and carry computer monitors, workstations, and printers Must be able to prioritize multiple jobs in an organized manner Must have reliable daily transportation for local travel Must be willing to fly to remote business locations as needed Primary language used to perform this job is English

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, phones and related equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. ESSENTIAL FUNCTIONS STATEMENT(S) * Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking. * Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision. * Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position * Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by "Move Request" forms. * Setup desk phones as needed. * Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates. * Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job. * Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware. * Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded. * Provide helpdesk support and resolve problems to the end user's satisfaction. * Monitor and respond quickly and effectively to requests received through the IT helpdesk. * Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. * Utilize and maintain the helpdesk tracking software. * Provides computer orientation to new and existing company staff. * Walk customer through new user orientation. * Maintain inventory of all equipment, software and software licenses. * Report issues to the Service Desk for escalation. * Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software. * Assign users and computer to proper groups in Active Directory. * Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. * Perform timely workstation hardware and software upgrades as required. * Perform other duties as assigned by management. * Regular and prompt attendance at work is a primary function and requirement of this position. Competency Statement(s) * Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization * Active Listening - Actively attend to, convey, and understand the comments and questions of others * Analytical Skills - Use thinking and reasoning to solve a problem * Autonomy - Work independently with minimal supervision * Business Acumen - Grasp and understand business concepts and issues * Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader * Computer Literacy - Effective and efficient use of computers in the working environment * Customer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction * Data Gathering and Analysis - Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions * Detail Oriented - Pay attention to the minute details of a project or task * Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace * Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action * Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous * Organized - Being organized or following a systematic method of performing a task * Persuasiveness - To present an idea or plan in a way that encourages others to adopt a certain stand * Problem Solving- Identify problems and issues of varying complexities and find effective solutions within few guidelines * Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks * Safety and Security - Supports and complies with safety and security requirements * Sociability and Networking - Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships * Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes * Tactful - Show consideration for and maintain good relations with others * Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics * Technical Aptitude - Comprehend complex technical topics and specialized information * Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines EDUCATION * High School Graduate or General Education Degree (GED) required * Degree in related field or equivalent applicable work experience EXPERIENCE * Two to four years of relevant technical experience * Two to four years of customer service training and / or experience are beneficial * Related experience and training in troubleshooting and providing help desk support * Experience communicating technical information to nontechnical personnel COMPUTER SKILLS * Proficient in performing internal computer maintenance and software troubleshooting * Working experience using Windows 2007 and Windows 10 * Working experience using Microsoft Office Suite * Working knowledge and ability to setup all aspects of a computer and workstation * Working knowledge of help desk software, databases and remote access control * Working knowledge of printers * Working knowledge of smart phones * Perform internal computer maintenance * Ability to discuss and solve computer problems via phone CERTIFICATES AND LICENSES * None OTHER REQUIREMENTS * Physically able to a climb ladder, work in elevated areas and confined spaces * Physically able to lift and carry computer monitors, workstations, and printers * Must be able to prioritize multiple jobs in an organized manner * Must have reliable daily transportation for local travel * Must be willing to fly to remote business locations as needed * Primary language used to perform this job is English

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.