Technical support specialist jobs in Manchester, NH - 532 jobs

The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks. Essential Functions: Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. A desire to work with all IT function areas including desktops, networks, and servers. Experience Preferred: Microsoft 365 Administration Microsoft Active Directory / Entra ID Atlassian Suite Salesforce Education, Training, and Experience: At least 2-5 years' applicable experience. A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential. Physical and Environmental Considerations: Must be able to sit/stand for long periods of time. Required use of standard office equipment including laptop, phone, copier, etc. Typical office environment. Must be able to walk through the factory environment safely. Position is Contract to Hire.

What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Responsibilities Overview: We're looking for a skilled Help Desk Technician who can independently resolve more complex technical issues, support a cloud-first environment. This role requires deep experience with Office 365 administration, Salesforce platform support, and delivering high-quality service to end users in a virtual environment. What's in It for You: Competitive salary within a stable, full-time role. Supportive, people-first company culture with the feel of a small, collaborative local team. Significant exposure to advanced cloud platforms, including Office 365, Salesforce, Azure, AWS, and modern virtual support tools. Opportunities for deeper technical growth, cross-training, and advancement within IT. No travel required-work is performed onsite during regular business hours for predictable work/life balance. What You'll Do: Act as a escalation point for technical issues requiring advanced troubleshooting, root-cause analysis, or configuration work. Provide Daily technical support for end users both in-person and remotely, ensuring minimal downtime and quick problem resolution. Manage, investigate, and resolve support tickets using an AWS/Azure-based ticketing system, ensuring accurate documentation and timely follow-up. Handle advanced Office 365 administration, including user provisioning, license management, shared mailbox configuration, Teams/SharePoint support, and cross-platform troubleshooting. Support and troubleshoot the Salesforce platform, including login issues, permission/set configuration issues, UI problems, and connectivity challenges in a virtual environment. Perform deeper hardware and software diagnostics across PCs, laptops, printers, and peripherals-identifying and resolving recurring issues and recommending long-term fixes. Assist with virtual environment support, including remote desktop technologies, VPNs, cloud services, and user connectivity issues. Manage PC/laptop inventory, coordinate new device builds, imaging, deployment, and lifecycle management. Administer Active Directory (group policies, OU management, account adjustments, password resets, and permissions). Set up & configure new hardware/software for employees, ensuring compliance with security and configuration standards. Create and update technical documentation, internal knowledge base articles, and Tier 1 support guides. Collaborate with other IT team members to identify patterns, improve processes, and enhance the end-user support experience. Min USD $68,000.00/Yr. Max USD $78,000.00/Yr. Qualifications Requirements: 3+ years of IT Help Desk or Desktop Support experience in a similar environment. Proficiency with Microsoft 365 and Active Directory administration. Experience working with ticketing systems (AWS/Azure experience preferred). Strong software and hardware troubleshooting skills. Excellent communication skills-you can explain tech clearly to non-technical users. A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs when needed. A commitment to reliability, responsiveness, and teamwork.

Job Title: IT Support Specialist Duration: 6 month contract to hire About Company: * Is a fully integrated, next-generation cell therapy company Responsibilities: * Helpdesk & End-User Support * Act as a primary resolver for Tier 1-2 support requests * Monitor the IT ticketing system, responding to and closing tickets in a timely manner * Troubleshoot hardware (laptops, desktops, mobile devices) and software (Windows 10/11, Microsoft 365 apps, VPN, etc.) * Escalation management for advanced support issues * Contribute to the automation of repetitive IT support tasks * Onboarding & Offboarding * Manage the IT onboarding process for new hires including, but not limited to, account creation and configuration, preparing computers, etc. * Manage account termination for departures, including the deactivation of accounts and privileges and recovery of IT assets * Asset and Inventory Management * Maintain an accurate inventory of IT assets, updating the asset tracking system when equipment is issued, relocated, or decommissioned * Conduct periodic audits of hardware inventory and software license usage to ensure records are up-to-date * IT Operations & Maintenance * Assist with routine operational tasks (deploying system updates, application patches, antivirus/EDR monitoring, etc.) * Create and update IT documentation such as how-to guides, knowledge base articles for common issues, and checklists for recurring tasks (onboarding steps, laptop setup procedures, etc.). * Assist in gathering data for compliance documentation * Reinforce IT policies and security awareness at the user level * Work close with other IT members on special projects or urgent tasks as needed Pay and Benefits The pay range for this position is $38.00 - $48.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waltham,MA. Application Deadline This position is anticipated to close on Apr 29, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Under direction of the department manager, provides technical assistance to customers and Werfen field personnel within a product line responsibility. Troubleshoots, over the phone, answers a broad range of technical questions regarding instrument performance, instrument capabilities, QC concerns and other product concerns as required. Assists in the training and direction of new personnel within the department. Responsibilities Key Accountabilities: Provides first line contact on phone calls for instrument assistance (hardware/software/methodology) when possible, resolves issue with customer during first contact. Obtains and records necessary information from customer to provide adequate and useful record of contact and problem encountered. Troubleshoots instrument problems with customer or Werfen field personnel, ascertaining customer's willingness and ability to perform necessary tasks. When required, obtains necessary information and dispatch service request to appropriate Field Service Representative. Assumes responsibility for call until it is transferred to the field. Assists in training and guidance of new department personnel. Enhances personal knowledge of Werfen products and other disciplines to increase ability to provide rapid, effective support. Acute Care Diagnostics product line specialists participate in on-call rotation after hours/weekends and holidays. Hemostasis product line specialists assist as needed/required with covering off-shift hours/weekends/holidays and/or on-call responsibility. Represents the department within Werfen as required to provide proper information for problem resolution. Budget Managed (if applicable): N/A Internal Networking/Key Relationships: To be determined based on department needs Skills & Capabilities: Must have good organizational skills, the ability to multi-task, work under pressure and exercise good judgment. Ability to communicate effectively with customers, peers and management through oral and written presentations I reports. Demonstrated proficiency in MS Windows operating systems versions. Proficient skills in typing, Lotus Notes, Excel, Word and other job critical applications Qualifications Minimum Knowledge & Experience Required for the Position: Bachelor's Degree in Medical Technology, Biomedical Engineering or a related field or equivalent experience Minimum 3 years' experience in a clinical setting Previous customer support experience is desirable International Mobility Required: No Travel Requirements: The annual base salary range for this role is currently $80,000 range to $95,000 range. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs. This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.

Job DescriptionReceptionist and facilities support. Support facilities team with communication and onsite support needs. Answering main line, transferring calls, maintain voicemail box. Process incoming/outgoing mail. Maintain communication with onsite staff regarding on going issues. Facilitate communication with facilities staff and landlord for issues needing repair. Support training room guests and calendar bookings. Provide support for telework staff on Robin and at individual workstations. Maintain conference room calendars and support meeting attendees with technological issues. Support staff with technological issue at workstations and printers. Maintain signage throughout building.

Job Description:7+ years of experience in ESM - Desktop management. The IT VIP / C-Suite Support Specialist is responsible for providing white-glove, personalized IT support to executive leadership, including C-suite and senior-level stakeholders. This role ensures uninterrupted technology experience by proactively managing, supporting, and enhancing the digital tools, services, and devices used by VIP users. The role directly impacts executive productivity and the perception of IT as an enabler. You will be the face of IT for some of the most visible leaders in the organization, ensuring their digital experience is seamless, secure, and world-class. Executive IT Support:Provide dedicated 1:1 IT support to C-level executives, their chiefs of staff, executive assistants, and direct reports. Offer on-demand, high-priority troubleshooting for hardware, software, mobile, collaboration tools, video conferencing, and enterprise applications. Ensure seamless AV/meeting room support, including pre-meeting checks and real-time troubleshooting for board meetings and executive sessions. Proactive Experience Management: Monitor device health, performance, and updates using tools such as Nexthink, Intune, JamfPro or other endpoint management solutions. Perform regular health checks on devices, applications, and connectivity (Wi-Fi, VPN, etc.) to reduce downtime and escalations. Manage technology refresh cycles for VIP users, including zero-downtime migrations and white-glove device setup. Communication & Relationship Building: Act as a trusted advisor and single point of contact for executive technology needs. Translate complex IT issues into business-friendly language and ensure proactive follow-ups and closure on issues. Maintain discretion and confidentiality in all interactions. Technical Operations:Coordinate with infrastructure, network, and application teams to resolve issues. Maintain accurate documentation of VIP tech profiles, configurations, and preferences. Provide after-hours and on-call support on a rotational or as-needed basis. Required Skills & Qualifications:5+ years in a client-facing IT support role, with at least 2 years supporting executives or VIPs Strong proficiency in Windows, mac OS, iOS, Android, Microsoft 365, Teams, Zoom, Printing and AV conferencing platforms Strong knowledge & experience in Windows Autopilot; Apple Business Manager + Intune / JAMF Pro + maybe basics of EntraID for troubleshooting Exceptional troubleshooting and problem-solving abilities under pressure Highly professional demeanor, strong emotional intelligence, and excellent communication skills Experience with ITSM tools (e.g., ServiceNow), remote support, and endpoint management platforms Ability to handle sensitive information with discretion. Preferred Qualifications:Familiarity with digital workplace experience monitoring tools (e.g., Nexthink, Lakeside) Experience supporting international executives across time zones ITIL Foundation certification or equivalent experience Executive support in a hybrid or global environment Work Conditions:Onsite presence required in executive locations and for high-profile events Flexibility for occasional travel and on-call support during critical events or outages MUST HAVE:7+ years of experience in ESM - Desktop management. 5+ years in a client-facing IT support role, with at least 2 years supporting executives or VIPs Strong proficiency in Windows, mac OS, iOS, Android, Microsoft 365, Teams, Zoom, Printing and AV conferencing platforms Experience in Windows Autopilot; Apple Business Manager + Intune / JAMF Pro + maybe basics of EntraID for troubleshooting Exceptional troubleshooting and problem-solving abilities under pressure Highly professional demeanor, strong emotional intelligence, and excellent communication skills Experience with ITSM tools (e.g., ServiceNow), remote support, and endpoint management platforms Ability to handle sensitive information with discretion.

United States All around the world people are looking for an answer, a test result, or a procedure that will offer them clarity and a path to a healthier life. By working with Diagnostic products that make a difference globally, your impact can be greater than you have ever imagined. Hologic offers a space for employees to own their passion and feel a sense of purpose each and every day. Our award-winning **Technical Support** team plays a big role in that mission. They provide phone and email support to both internal and external customers, troubleshooting issues with Hologic's cytology and molecular products. **Think this role is for you?** This individual has an ability for troubleshooting issues beyond "computer stuff." In this role, you will be troubleshooting our diagnostics instruments (cytology and molecular), reagents, and operator issues. You will be offering technical support to internal customers (R&D, Field Service, Quality, Marketing, etc.) and external customers (Lab technicians, hospitals, etc.) via phone and email. We provide support 24/7, you may be on-call and serve as back-up for technical and application support as needed, including some holidays. **Key Outcomes:** + Provide customers with service and product troubleshooting for cytology and molecular products, including instruments, reagents, and software, via phone and email. + Document calls in the CRM system and escalate issues that require further investigation. + Authorize return of customer product for investigation. + Determine replacement of product as warranted. **Potential Growth Opportunities:** + Represent Technical Support as specialist for designated product(s). + Act as liaison to other departments within the division concerning issues related to specific product lines. + Serve on product development or support teams. Provide Technical Support team with troubleshooting training and informational updates. + Work with Marketing and Service departments at the launch of new products. Reviewing or creating label copy, participate in pre- and post-launch teams. + Build relationships with partners and distributors. + Writing and reviewing procedures. + Provide guidance and coaching to other Technical Support personnel. **Do you have what it takes?** + You are technically inclined, you understand science - DNA, RNA, Cytology, reading the package insert on a medical product doesn't sound like a foreign language to you. + You have a customer service mentality, you are patient, have good communication and computer skills and are great at multi-tasking. + You are comfortable speaking on the phone and have flexibility in your schedule. + We are looking for someone who is eager to start their career in this field and wants to grow within the department. **Additional qualifications:** + Bachelor's degree in biology, Cytotechnology, Medical Laboratory Science, or related field (required). + ASCP Cytotechnologist (CT), Medical Technologist (MT) or Clinical Laboratory Scientist (CLS) certification or equivalent (desired). + Experience as a Cytology Prep Technician (desired). + Experience with cytology, RT PCR, molecular, or virology (desired). + Ability to troubleshoot Laboratory Information Systems interfaces and/or network computers (desired). If you are not sure that you are 100% qualified, but are up for the challenge, we want you to apply! The annualized base salary range for this role is $71,000 - $106,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

RSM's unique approach develops critical thinking and has built excellence in math since 1997. Recently featured by NPR,TED and the Atlantic magazine as one of the players in the "Math Revolution" and ranked one of the best schools in the world by the Johns Hopkins Center for Talented Youth, RSM helps children of all levels build a solid math foundation and develop their critical-thinking and problem-solving skills. For nearly two decades, RSM students have consistently achieved remarkable scores on standardized tests and in national and international math competitions, although attaining top test scores is just one of the benefits of our program. RSM helps students of all levels become more confident in math and develop a deeper understanding of the subject. RSM is growing and hiring an IT Support Specialist. This role offers the opportunity to contribute to a dynamic IT environment while ensuring the smooth operation of the organization's technology systems. Core Competencies * Strong technical knowledge and troubleshooting abilities. * Capable of multitasking and effectively prioritizing tasks. * Ability to understand user needs and effectively solve their business problems Key Responsibilities * Diagnose and resolve hardware and software issues across Windows, Windows Server, mac OS, Linux, Android, and iPad iOS operating systems, as well as computers, printers, VOIP phones, IP cameras, projectors, copiers, and other supported devices. * Understand and apply knowledge of network architecture and building network systems. * Possess a foundational understanding of Google Workspace, AWS and VPN services. * Manage and respond to technical support requests via email, ticketing systems, and phone calls. * Maintain the company's VOIP phone system. Knowledge of Zoom Phone a plus. * Collaborate with third-party vendors, including internet service providers. * Administer servers, including managing Active Directory, Group Policy, and server virtualization. * Perform regular server backups and data restoration. * Experience with Mobile Device Management (MDM) systems is a plus. * Handle installation, diagnostics, configuration, and repair of hardware and software. * Maintain and manage firewalls (Cisco, Sophos) and other network devices. * Procure required hardware, software, and licenses for the company. * Travel as needed to support IT needs at company locations across the U.S. and beyond. Qualifications: * A bachelor's degree in Computer Science, Engineering, or a related technical field * A minimum of 2 years of relevant experience in IT roles (ideally, with progressively growing responsibilities). * Good written and verbal communication skills. * Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. * Excellent organizational skills with strong attention to detail. * Capable of working independently and achieving results with minimal supervision. * Self-motivated and team-oriented with a strong desire to collaborate and contribute. * Demonstrated hands-on approach to problem-solving with a practical, results-driven attitude. * Strong analytical skills with the ability to think critically and creatively. * Flexibility to work beyond regular business hours when needed. Benefits: RSM offers a comprehensive benefits package to eligible employees (upon meeting certain criteria) to support your health, well-being, and financial future. Our benefits include: * Medical Insurance: Access to medical plans to fit your needs. * Dental Insurance: Comprehensive dental coverage. * 401(k) Retirement Plan: Save for your future with a company-matched 401(k)plan. * Pre-tax Savings: Take advantage of pre-tax savings options for eligible expenses, including health and dependent care. * RSM Tuition Discount: Enjoy discounted tuition for your eligible dependents for RSM classes. RSM embraces diversity and is committed to attracting qualified candidates who also embrace and value diversity and inclusivity. RSM is an Equal Opportunity/Affirmative Action Employer

Want to make a difference? Work for a cause? Work with an intelligent, driven team and have opportunity to make an immediate impact and have access to all levels of technology on a global scale? Our team needs immediate help in Andover, MA with minimal travel included, to support our growing teams. Position Overview Job Title: IT Support Specialist (Corporate AV & End-User Support) Location: Andover, MA Position Type: Full-Time, Hybrid About the Role We are seeking a highly engaged, hands-on IT Support Specialist who thrives in a fast-paced, high-visibility corporate environment. This role extends beyond traditional helpdesk responsibilities and serves as a primary resource for executive support, complex AV and broadcast setups for nationwide media engagements, rapid onboarding of new hires, and end-to-end troubleshooting across a diverse technology stack. The ideal candidate remains composed under pressure, excels with demanding stakeholders, and takes full ownership of the employee technology experience. Key Responsibilities Advanced AV & Media Support * Set up, operate, and troubleshoot advanced AV systems for high-profile events, including live news interviews, broadcasts, podcasts, and executive meetings. * Support Crestron, Extron, Zoom Rooms, Microsoft Teams Rooms, Poly/Neat/Lenovo systems, PTZ cameras, digital signage, and wireless presentation technologies. * Maintain AV readiness through preventive checks, firmware updates, cable management, and preparation of broadcast kits. End-User & Executive Support * Deliver white-glove onboarding, including laptop imaging/deployment (Intune, Autopilot, Jamf), account creation, software configuration, and in-person orientation. * Provide Tier 1 and Tier 2 support across mac OS, Windows, Office 365, Okta, Slack, Zoom, VPN, printers, and mobile devices. * Offer deskside and remote support to employees and senior leaders, ensuring timely resolution and high customer satisfaction. Operations, Ticketing & Infrastructure * Manage the full lifecycle of support tickets in Jira, ServiceNow, or similar platforms. * Support basic network troubleshooting, including Wi-Fi issues, VLAN challenges, and switch/port diagnostics. * Manage hardware inventory, asset tracking, and procurement coordination. * Document processes, create user guides, and contribute to continuous improvement of IT services. * Provide early-morning or after-hours support for media-driven events as needed (flexible or compensatory time provided). Required Skills & Experience * 3+ years of corporate IT support experience in high-expectation environments (technology, consulting, finance, etc.). * Expertise with modern AV and broadcast technologies (Crestron, Extron, Q-SYS, Biamp, and similar platforms). * Strong proficiency with mac OS, Windows, Intune, Jamf, Autopilot, Active Directory, and Azure AD. * Exceptional troubleshooting skills and the ability to perform under pressure. * Familiarity with Jira, ServiceNow, or Zendesk and ITIL-based processes. * Ability to lift AV equipment, run cables, and assemble portable broadcast kits. * Excellent communication skills and comfort working directly with non-technical executives. * Strong prioritization skills, especially when multiple executive requests require immediate attention. Nice-to-Have Qualifications * Certifications: Crestron CTC/CVC, AVIXA CTS, CompTIA A+/Network+, Microsoft 365, ITIL Foundation. * Basic scripting experience (PowerShell, Bash, or Python). * Experience supporting studio environments, live broadcasts, or executive media engagements. * Familiarity with Meraki networks, Cisco switches, or Palo Alto firewalls. Success Indicators (First 90 Days) * AV setups for media engagements consistently operate at 99 percent or higher reliability. * Reduced ticket resolution time and improvements in service quality metrics. * Executives and employees view you as a dependable, ownership-driven IT partner. * 2+ Years in IT Support or Operations * Strong knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Intune). * Experience with Windows and mac OS troubleshooting and configuration. * Basic networking knowledge (VLANs, firewalls, Wi-Fi). * Understanding of security best practices, MFA, and device compliance. * Strong understanding of Jira Service, Confluence, and similar ticketing and knowledge management systems * Strong understanding of IT best practices * Strong desire for continuous improvement * Proficiency in English * Excellent communication skills * Customer-oriented and cool-tempered * Willingness to learn

Job Title: Technical Support Specialist II Join our ambitious team at Thermo Fisher Scientific Inc. as a Technical Support Specialist II! In this customer service role, you will provide outstanding support to our customers, ensuring a flawless experience through timely troubleshooting and resolution of complex technical issues. You will collaborate with Field Service, Engineering, Quality, and Product Management teams, successfully implementing solutions and contributing to continuous improvements. Key Responsibilities: Deliver advanced technical support for our world-class product lines. Diagnose and resolve hardware, software, and application issues efficiently via phone, email, and remote tools. Manage customer cases through Salesforce Service Cloud with meticulous documentation and timely follow-up. Work together with interdisciplinary groups to identify underlying reasons and put into effect necessary solutions. Support our innovative handheld instruments with troubleshooting and configuration tasks. Analyze technical trends and contribute to product and process improvements. Develop and maintain comprehensive knowledge articles and troubleshooting guides. Provide technical input for customer training, product launches, and new product introductions. Engage in key issue discussions to guarantee customer happiness. Ensure strict compliance with internal quality and procedures for blocking issues. Minimum Qualifications: Bachelor's degree in Chemistry, Physics, Engineering, or related field, or equivalent technical experience. 3-5 years of experience in technical support, instrumentation, or analytical instrumentation service. Proven knowledge of spectroscopy principles and applications. Proficiency with CRM or case management systems. Outstanding analytical, communication, and problem-solving skills. Capability to handle numerous tasks simultaneously and work alongside cross-functional teams. Preferred Qualifications: Experience with Thermo Fisher products such as XRF, TruNarc and Gemini. Familiarity with hardware diagnostics and network configurations. Experience in regulated or forensic environments. Understanding ISO/GAMP standards and field service blocking issues. Proficiencies: Customer Focus & Ownership Technical Expertise Cross-Functional Collaboration Communication & Documentation Accuracy Constantly Improving Approach Compensation and Benefits The hourly pay range estimated for this position based in Massachusetts is $32.00-$43.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: *****************************************************

As an IT Intern you will have the opportunity to participate on projects within either Development and/or Infrastructure depending on business needs and your interest. Within Gorton's IT setting you will participate in a team environment discussing actual business issues and developing solutions. Possible projects and assignments include: What you'll do: Developing enhancements to core business applications Participating on Gorton's Business Intelligence Team - using Microsoft BI tools to create various reports and dashboards Assisting in the optimization of Gorton's internal Sharepoint portal Researching new technology trends and opportunities Aiding the IT department in complying with Sarbanes/Oxley regulations Deploying new desktops and laptops Installing desktop application upgrades and patches Responding to help desk inquires Supporting remote user connectivity What you'll need: Pursuit of a BS Degree in an Information Technology field, or BS Degree in Business with an interest in Management Information Systems A strong business orientation Knowledge of database concepts Experience with analytical tools, such as Tableau or PowerBI Some programming experience General knowledge of servers, networks, PC's and laptops Demonstrated ability to adapt and grow Solid project management skills Strong organization and time management skills Excellent verbal and written communication skills Ability to work effectively on cross functional teams Pay Range: $20-$25/hour

This position reports to the Help Desk Manager and provides tier 1 technical support to staff, faculty, and students. Support includes troubleshooting and maintaining desktops, laptops, mobile devices, applications, classroom AV systems, and related technology. The analyst will prepare and deploy computer setups, assist with labs, and ensure first-level IT support is delivered effectively. As the first point of contact, this position represents the IT department and requires professionalism, strong communication skills, and a customer-first mindset. The ideal candidate has a “can-do” attitude, demonstrates independent problem-solving, and adapts quickly to new technologies, including basic use of AI tools to support troubleshooting and efficiency. Primary Responsibilities: Serve as the first point of contact at the IT Help Desk, delivering Tier 1 technical support to faculty, staff, and students in person, by phone, and by email. Act as the face of IT for the campus community, modeling professionalism, patience, and empathy in every interaction. Troubleshoot and resolve issues with computers, mobile devices, applications, and peripherals. Escalate appropriately only after independent troubleshooting and review of documentation. Leverage AI-powered tools and knowledge bases to assist with problem resolution and ticket management. Configure, image, and deploy computers and mobile devices, ensuring they are secure, updated, and user-ready. Set up and test network accounts, email clients, web browsers, and printers for new users. Provide high-level troubleshooting and support for classroom and meeting AV systems, ensuring minimal downtime during live classes/events. Support Zoom/Teams and other collaboration tools used in teaching and administrative meetings. Maintain campus computer labs and virtual lab environments, ensuring software is current, systems are secure, and the environment is fully operational for teaching and learning. Communicate technical issues and solutions clearly to non-technical users. Create, update, and maintain technical documentation, FAQs, and user guides for repeatable issues. Contribute to the Help Desk knowledge base, including AI-enhanced troubleshooting content. Mentor and guide student workers, assigning and reviewing work, and ensuring quality of service. Collaborate with IT colleagues on escalated issues and cross-departmental projects. Stay current with emerging technologies, including AI, cybersecurity best practices, and campus-supported applications. Recommend process improvements to enhance efficiency, customer experience, and service quality. Other duties as assigned, including flexibility to support special events, projects and on-call needs occasionally requiring evening or weekend work. Qualifications: Bachelor's Degree preferred Equivalent technical education, certifications (e.g., CompTIA A+), or relevant IT support experience strongly considered. 1 - 3 years of experience in a technology environment, successfully serving customers Strong written and verbal communication skills; ability to explain technical concepts clearly to non-technical users. Customer service focus with ability to build trust and represent IT positively. Ability to both work as a team and independently, showing initiative and resourcefulness without over-reliance on escalation. Ability to use independent judgment and critical thinking. Strong problem-solving skills are a must. Ability to prioritize and execute tasks in a high-pressure environment. Familiarity with AI tools for support workflows and troubleshooting. Strong knowledge of Windows and Mac OS. Strong troubleshooting and problem-solving skills across Windows, MacOS, iOS, and Google Workspace. Application Materials Should Include: Resume Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values. This position is subject to the successful completion of a criminal background check. Work Location This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. Statement on Our Mission Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue. Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission. About Merrimack College The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution. Merrimack College is an Equal Opportunity Employer.

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Marlborough, MA. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as: Provide Workstation Software Break Fix support IMAC - PC Install, Moves, Adds and Changes Image Loads Asset Recovery Asset tagging Printer Support Client Center (Tech Bar) Support IT Service Management Updates Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned Qualifications: Minimum 5 years of working experience in Desktop Support Knowledge of PC Imaging Experience with change management and incident management Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe Preferred Qualifications: Certified Dell Technician Expertise in Inventory Control Requirements Must be within driving distance of Marlborough, MA and willing to work onsite Must possess an active U.S. Government Secret Security Clearance or above Please note that pursuant to a government contract, this specific position requires U.S. citizenship status Must be able to lift up to 40 lbs Must be able to stand or walk for extended periods of time Must be able to walk up and down stairs or ramps Must be able to kneel and work under desks or in confined spaces This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes What is Important to Us: You are an excellent communicator in writing and speaking. You have the ability to work independently but also value teamwork. Your problem-solving skills are excellent. You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at *************************** Salary Description $20.00/hr - $26.00/hr

Job Description We are currently searching for an Information Technology (IT) Technician who is eager to grow, solutions-oriented, and a team player. This is a junior-level, hands-on role with responsibilities spanning hardware, software, and network support. Some professional IT experience is required, but we are willing to train the right candidate. Responsibilities Include (but are not limited to): Troubleshoot and repair PC hardware and software Maintain and service over 125 computers across the facility Provide basic network troubleshooting Operate and support CCTV systems and IP-based telephony Assist with database troubleshooting (SQL and/or FoxPro experience a plus) Train users on PC-related systems and applications Configure and deploy mobile devices with company-specific apps Perform general maintenance and cleaning of PCs Support barcode and RFID system functionality Participate in limited "on-call" availability for urgent support issues

(2026 Summer May to August) intern/co-op within IT Risk & Compliance at MKS Instruments provides students a comprehensive and engaging experience from before your program starts to after the program ends. Meaningful work and project assignments Networking opportunities with peers and executives Exposure to different divisions of the business Understanding of MKS Instruments' commitment to diversity, equity, and inclusion. A Day in Your Life at MKS: As an IT Risk & Compliance Intern at MKS, you will partner with IT stakeholders and team members to support the IT SOX control testing. In this role, you will report to the Sr Manager, IT Patrick Cieslica. You Will Make an Impact By: Assess IT processes and identify control gaps in the areas of IT general controls such as access to data, change management, IT operations, backup and recovery, IT project management, cyber security, business continuity plan/ disaster recovery, third party SOC reports reviews, cloud infrastructure, etc. Perform risk-based IT system audits in areas including, but not limited to, applications (internal & external facing), databases, operating systems, network, active directory Close assigned audit scope within the targeted timeline; anticipate delays in the audit and escalate to management Produce work paper documentation that is clear and concise; store testing documentation and control evidence in Audit Board, provide adequate detail of work performed and conclusions reached, meets department and professional standards, and is sufficient to receive a satisfactory rating from reviewers Skills You Bring: Enrolled in masters degree in related field required (e.g. Computer Science, Management Information Systems, Accounting) Understanding of COSO internal control framework, IT General Controls (ITGC) Risk-and Control-Matrix, control design and operating effectiveness of ITGCs, Segregation of Duty, SOC Report analysis Conceptual understanding and interest related to tools & technical processes including identity & access management, database management; software development and quality assurance methodologies, change management, vulnerability management, penetration testing, data loss prevention, batch processing, business continuity/disaster recovery planning; enterprise architecture, telecommunications, data center operations, etc. High level of initiative, ownership, continuous improvement as well as organizational, critical thinking and problem-solving skills ] Physical Demands & Working Conditions: • Must be able to remain in a stationary position for [INSERT]% of the time • Regularly requires good manual dexterity and coordination of objects below, at and above shoulder level • Must be able to communicate information and ideas so others will understand • Must be able to exchange accurate information • The ability to observe documents and details at close range (within a few feet of the observer) • Constantly operates a computer and other office productivity machinery • This job operates in a professional office environment Compensation and Benefits: Hourly Pay Range: $27-30 per hour. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At MKS, it is not typical for an individual to be hired at or near the top of the range for the role. Benefits: MKS offers a benefits package for interns/co-ops working at least 20 hours per week, including 11 paid holidays, sick time, and 15 paid vacation days accrued on a biweekly basis. The application period for the intern/co-op position is estimated to be through the end of November 2025; however, this may be shortened or extended depending on business needs and the availability of qualified candidates MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. #LI-DNI Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees. MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsat *************** . If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

Role Overview & Key Functions: If you want to do something that matters, this work matters. Patients drive our passion to pioneer novel cancer therapies. That's why we've built an environment centered around support, flexibility, and a shared mission. Creating and delivering medicine for cancer can only be done through focus, dedication, and heart. We hire exceptional people and trust each other to work in whatever way lets us, be us - whether that's onsite, from home, or anywhere in between. Our summer intern program, which will run from May 25th - Aug 7th, allows students to gain real world work experience in a high energy, collaborative work culture. Role Overview & Key functions: Overview We are seeking a motivated and detail-oriented Finance / IT Intern to support a broad range of financial and operational activities across FP&A, accounting/close, accounts payable, and IT/finance systems research. This role offers unique visibility into the finance function of a growing biotech organization and includes opportunities to work directly with the CFO on strategic and ad hoc projects. The ideal candidate is analytical, proactive, eager to learn, and comfortable working with financial data, systems, and cross-functional partners. Key Responsibilities Financial Planning & Analysis (FP&A) Assist with preparation of monthly and quarterly financial forecasts. Update financial models, templates, and dashboards as needed. Help compile data for executive presentations and board materials. Accounting & Close Support Assist with monthly close activities such as accrual preparation, journal entry support, and data reconciliation. Help gather and organize supporting documentation for account reconciliations. Accounts Payable (AP) & Operational Finance Help maintain AP aging schedules and follow up on outstanding items. CFO & Special Projects Conduct research, financial analysis, and benchmarking for CFO-driven strategic initiatives. Assist in preparing materials for senior leadership meetings and special reviews. Take on ad hoc assignments that require strong problem-solving and data analysis skills. IT & Systems Support (Finance-Focused) Research AI tools, automation solutions, and efficiency technologies relevant to finance processes. Evaluate budgeting, forecasting, and planning system options; assist with vendor comparison and ROI analysis. Support preliminary research for potential upgrades to financial general ledger systems (e.g., workflows, integrations, cost structures). Help document requirements, summarize findings, and make recommendations to the IT team, the CFO and Finance team. Candidate profile & Qualifications You are either currently enrolled in college or you are a recent college graduate You have a strong interest in life sciences and are passionate about giving patients with cancer a chance to enjoy more of life's precious moments. You feel a strong connection with our ICARE values (Innovation, Courage, Alignment & Accountability, Resilience, and Energy) You demonstrate enthusiasm for learning and a commitment to career development Candidate Profile & Requirements: Must be able to complete the Karyopharm Internship Program 27 May - 08 Aug 2025 Currently enrolled high school or college (bachelor's program) student Student must be returning to school in the Fall Term. Must have a minimum GPA of 3.0 Must be highly organized and have the ability to work in independently and collaboratively as a team Clear, concise verbal & written communication Pay for internships ranges from $22 to $30 per hour, depending on the student's academic level (e.g., Bachelor's, Master's) and year in school. Our Value Proposition: At Karyopharm, we live and demonstrate our ICARE values every day! Check out our Culture Video!

JOB DESCRIPTION Job Title: IT Operations Technician Division: Administration and Finance Department: Information Technology Reports to: IT Operations Manager Employment Status: 40 hours per week JOB SUMMARY: The IT Operations Technician is primarily responsible for effective support, preventative maintenance, and consultation for the following areas: faculty and staff desktop technology for technology issues and requests including desktop computers, laptops, mobile devices, printers, copiers, software (including installs), helpdesk call and ticket monitoring, student worker coordination, basic network troubleshooting, digital and analog audiovisual/multimedia systems and services; event and meeting space technology; event planning, coordination, and support; conferencing and collaboration services (e.g. video, web, and teleconferencing); videography and streaming services; lecture and content capture services and many other devices. This position is 100% based on-campus in Newton, MA PRINCIPAL DUTIES AND RESPONSIBILITIES: The statements below are intended to describe the principal duties of the person or persons assigned to this job. They are not intended to be an exhaustive list of all job duties and responsibilities. Lasell University has the right to add or change job responsibilities at any time. Answer phone/email/ticketing requests for support and log all support requests in the ticketing system Computer setup for new hires, moves, and changes (file migration, user preferences, etc.) Deploy and maintain network printers Provide "fixes" and modifications of installed software Assist Infrastructure technicians by providing basic networking troubleshooting and assistance in hardware repair/replacement Troubleshooting and maintain classroom and multimedia technologies and AV equipment Provide AV setup and support for events and meetings Maintain public and lab computing spaces Collaborate on the creation and testing of computer/OS images for faculty and staff computers Utilize Intune to display software packages and updates Create and maintain knowledge base articles Responsible for asset management and physical & digital security of desktop and mobile technology Maintain Physical Security of computers Provide guidance and support to IT student workers Diagnose & replace computer components Other duties as assigned MINIMUM KNOWLEDGE AND SKILLS REQUIRED BY THE JOB: Education level: Bachelor's degree in Information Technology field or 2 years relevant work experience. Technology skills: * Comprehensive understanding of PC and Mac hardware and experience performing substantial repairs on desktop computers and laptops * Intermediate (2+ years) PC/Mac/Printer Hardware configurations and troubleshooting * Experience installing and troubleshooting software and hardware * Knowledge of desktop security/networking and standards and working knowledge of local area networks (wired/wireless) * Experience delivering tier 2-3 desktop support to end users in a mixed Windows and Mac environment * Experience with troubleshooting Extron AV systems * Experience with wired/wireless microphone systems, audio amplification and PA systems * Experience using TeamDynamix or similar ITSM tool * Experience with LDAP, Active Directory and group policies, data recovery tools, DHCP, and DNS * Experience with Intune * Familiarity with Microsoft Office applications Other Skills/Requirements of the Job: * 2+ years related experience * Strong technical troubleshooting and resolution skills with demonstrated ability to learn new skills quickly and strong research and analytical skills for more complex issues/problems * Must be able to work independently on complex work with minimal direction as well as collaboratively within a team setting as either participant or leader * Strong communication, collaboration, organizational and time management skills including the ability to multi-task, prioritize, and independently manage a changing workload in a wide variety of settings and situations * Proven ability to perform well under stress when confronted with emergency, critical or unusual customer situations | ability to maintain a strong sense of urgency | appropriate use of judgment as to when to escalate difficult situations or seek guidance * Ability to follow up on assignments from IT Operations Manager and complete tasks in a timely manner * Attentive to detail and documents work as well as communication with clients through ticket tracking system (TeamDynamix) * Demonstrated ability to deliver professional customer service * Ability to work occasionally adjusted work hours during peak academic periods and special events CERTIFICATION, REGISTRATION OR LICENSURE REQUIRED BY THE JOB: * Desktop support related certifications such as: MSCE, A+, Network +, CCNA, ACMT a plus PHYSICAL AND VISUAL REQUIREMENTS OF THE JOB: * (Pick the one from each category that best suits this position): Physical Effort: ___Average physical effort with some handling of light weights such as supplies or materials on an infrequent basis. (10 - 15 lbs.) ___ Occasionally an above average amount of physical effort including consistent standing, lifting and carrying light to moderately heavy materials or equipment. __x_ High level of physical effort such as pushing, pulling, bending, lifting and carrying heavy objects. (Over 50 lbs.) Visual: ___ Average visual effort with infrequent exposure to visually demanding work. __x_ Above average visual effort with frequent exposure to visually demanding work involving detailed work. ___ High level of visual effort with continuous exposure to highly detailed work requiring substantial concentration. What is the extent of exposure to unpleasant work conditions required in carrying out job duties? Check Only One from each category. __x_ Work performed in an environment with correctable conditions such as lighting and room temperature. ___ Work performed in an environment requiring occasional exposure to weather extremes, fumes , odors and/or noise. ___ Work performed in an environment requiring constant exposure to weather extremes, fumes, odors and/or loud noise Hazards: __x_ Normally, no exposure to job hazards; probability of injury is remote. ___ Occasional exposure to job hazards, resulting in some injury, lost time, or threatening to one's personal health. ___ Frequent exposure to job hazards, resulting in injury, lost time, total disability or death.

Role Descriptions & Responsibilities As an IT Support Intern, you will be part of a dynamic team of 6 local IT service operations generalists. You will get exposure to a variety of IT support roles, a valuable hands-on experience in an innovative company. Some of your responsibilities will include the following: * Assist with the delivery and setup of equipment for employee hardware upgrades and for new hires across the Waltham Campus * Support end-user hardware and software issues * Support events in conference and training rooms * Handle other hardware/software-related projects and tasks Qualifications * Currently enrolled in Associate's, Bachelor's, Master's, or Doctorate's degree program * Must be enrolled in degree program throughout the entire duration of the internship * Minimum cumulative GPA 3.0 or higher * Work onsite at a Dassault Systèmes location; no remote or offsite permitted * Dedicated to a high level of customer service and follow through including excellent communication skills with peers, management, and business users. * Experience with MS Windows, MacOS, and background in Active Directory * Experience with Microsoft SCCM and Operating System Deployment (OSD) * Ability to lift 40 lbs * Ability to research, design, and implement technical solutions to completion * Ability to work independently and/or within a collaborative team structure * Positive, self-motivated individual with high level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments * Highly organized with critical attention to details * Ability and willingness to self-teach new and advance software functions; coaching and instruction will be provided, but we want someone who goes after knowledge * Possess new technology curiosity and a history of self-technical education; you are not nervous about what you don't know in technology, but excited about it due to your curiosity.- Strong functional use of Microsoft Office (Outloo, Word, Excel, PowerPoint, and knowledge of Access or SQL) Strong communication skills: * Very strong writing skills utilizing the rules of English grammar * Verbally clear, concise, and grammatically correct oral (speaking) communication skills in English * Attention to detail, friendly (will be speaking to many users as the intern will walk up to employee desks to check their hardware and software). This is a 6 month paid internship is based at the DASSAULT SYSTEMES Waltham office at 175 Wyman St. You will be expected to be onsite during the duration of the internship. #LI-HYBRID Shape your career with3DS! #WeAre3DS

The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks. Essential Functions: Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. A desire to work with all IT function areas including desktops, networks, and servers. Experience Preferred: Microsoft 365 Administration Microsoft Active Directory / Entra ID Atlassian Suite Salesforce Education, Training, and Experience: At least 2-5 years' applicable experience. A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential. Physical and Environmental Considerations: Must be able to sit/stand for long periods of time. Required use of standard office equipment including laptop, phone, copier, etc. Typical office environment. Must be able to walk through the factory environment safely. Position is Contract to Hire.