Technical Support Specialist Jobs in McAllen, TX

** IT Field Resource **Location:** McAllen, TX **Job Id:** 698 **# of Openings:** 1 Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 348 facilities in the long-term care continuum that employ over 48,000 employees. ESI is known as the “Service Center” and it provides the facilities and leaders it serves with necessary “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, legal, risk management, and learning management. This structure allows on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (CAPLICO) seriously and strive to provide a work experience that proves it! The IT Field Resource is responsible for performing IT-related duties on a professional level while working closely with the nursing homes in their markets to ensure system operations are fully functional. Qualifications: * Possess an Associates/Bachelor's Degree in Computer Science or a similar IT Field support role such as Help Desk Tier 1, Tier 2, or Tier 3 experience. * 5+ years of direct hands-on experience supporting 100+ users or multiple locations. * Experience supporting multiple facilities as a mobile field technician visiting one or more sites per day. * Possesses knowledge and a basic understanding of IT cabling infrastructure and how to troubleshoot level 1 and 2 support issues. * IT Field Resources will work closely with other IT departments such as Networking, Engineering, Telco, and Help Desk to assist with trouble tickets, projects, and tech refreshes when needed. * Have first-hand experience deploying equipment such as Desktop, Laptops, Tablets, Monitors, Peripherals, Printers, Copiers, or medical support equipment on a small, medium, and large scale. * Intermediate to advance knowledge using HP Computers, Lenovo Computers, Dell Computers, Xerox, Konica Minolta, Ricoh, Microsoft Suite, Citrix, Active Directory, Workday, Edge, Chrome, Chrome OS, Apple iOS, Android Devices, iPhone, Zendesk, Service Now, and Imaging Computers for deployment * Experience working with multiple vendors, building relationships, and identifying new and exciting technologies to advance our ecosystem. * Intermediate knowledge of Windows OS 8.1, 10, and 11 * Knowledge of mobile device management and configuration tool. * Due to the travel and car rental requirements for this position, applicants must be 25 years or older. Responsibilities: * Deploy, Service & Order Equipment * Install Networking & Telco Equipment * Process Warranty Request & Returns * MDM Management * Process Zendesk Tickets & Equipment Quotes * Manage Service Now Directory * Attend Team Meetings and Culture Events * Local in-market travel (Northern California) * Out of market travel - (limited basis) * Support Facility Administration, Nursing and Service Center Team Members * Reconcile Your AMEX Concur Expenses * Assist Fellow Field Ops Team Members * Project Management **What You'll Receive in Return** As part of the Ensign Services family, you'll enjoy many perks including but not limited to excellent compensation, comprehensive benefits package, PTO, 401K matching, stock options, amazing company culture and not to mention- opportunities for professional growth and advancement. Compensation: **$65,000-$70,000** DOE; *may be eligible for bonus* Pay is based on a number of factors including years of relevant experience, job-related knowledge, skills, and experience. Individuals employed in this position may also be eligible to earn bonuses. Ensign Services is a total compensation company. Dependent on the position offered, equity, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information regarding our benefits offered, check out our website: ******** ****ensignbenefits.com**** Working Conditions: We support 24/7 operations. This position requires extensive local travel (75%+), must be able drive distances of up to 4 hours as needed. Monthly, or as needed, air travel is also necessary in this position. Most work is performed in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areas. may be necessary in specific situations. This position does pose some risk of injury from falls, burns from equipment, odors, exposed to dust, disinfectants, hazardous chemicals, tobacco smoke, and other air contaminants. Ensign Services, Inc. is an Equal Opportunity Employer. Pre-employment criminal background screening required. Apply for this Position

Region: US Work regime: Full-Time Kind of contract: Open Ended Contract ****Mission**** Responsible for providing expert-level applications training and technical support for all product lines. ****Challenges we trust you with**** * Provide on-site and/or remote product application support to customers. * Provide scientific and technical information in response to inquiries regarding IBA Dosimetry products as it relates to their clinical use. * Ensure that the technical and product release knowledge are continually refreshed. * Track product complaints and feedback in accordance with regulatory and internal processes. * Train and support customers to properly and safely use equipment/systems * Serve as a technical expert and resource to our customers: training and installation guidelines are followed; and records are maintained in collaboration with responsible departments. * Handle day-to-day customer service tasks: technical requests, pre/post installation follow-up, and hotline support: + Create service orders, ensure smooth installation planning, remove roadblocks to regular clinical use. + Address routine and advanced customer issues quickly via hotline support and escalation. * Coordinate with internal departments to ensure fulfillment of customer needs and proactive handling of incidents/complaints. * Proactively resolve service incidents and complaints according to established procedure/processes. * Communicate with customers: incident management, customer inquiries, complaint handling. Processes, investigates, and reports customer product complaints and change requests in compliance with medical device manufacturer regulatory guidelines. Complaint lead times are kept to a minimum. * Advise customer on spare part selection, maintenance services, upgrades, reports potential sales to Service Sales Representatives. * Contribute to the bottom line of the department and the business unit as a whole. * Manage and update databases. * Create clear, traceable, and audit-ready customer database entries * Follow-up on delivery status, adherence to timeframe commitments. * Maintain a clear overview of all open issues and reacts swiftly to resolve delays. * Author and review supportive training content. * Write procedures, FAQ's, presentations, and video content produced for use in enhancing our customer's support experience as well as internal product knowledge transfer. ****Travel**** This role will require the employee to travel up to 50% to conduct on-site customer training. This travel will be primarily domestic and the United States (~90%). On occasion (~10%), the incumbent may be expected to travel for international assignments where specialist skills may be required as well as to attend live training at our headquarters located in Nuremberg, Germany. ****What we value**** **You have:** * B.S. or M.S. in General Physics is preferred; however, other related degrees such as Medical Physics, Nuclear Engineering, Health Physics, as well as other Engineering disciplines and/or a background in Treatment Planning (Dosimetry) will also be considered. * Familiarity with Proton Therapy technologies is strongly preferred. * 1-5 years of prior working experience (includes relevant internships). * Previous experience in delivering medical product applications training. ****Compensation and Benefits**** The approximate annual base salary range for this position is provided below. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevant education or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, and benefits. **Approximate Range** $83,000 - 109,000 USD IBA is committed to recognizing your dedication and contributions to our company's success while upholding the standards of a B Corp and living by our values. As a result, we provide benefit plans that not only reward your hard work but also offer you and your family comprehensive and affordable financial, health, and wellness protection. We are confident that you will find our benefit offerings to be of great value for both you and your dependents. **Foundational Benefits paid for 100% by IBA:** Basic Life insurance (1x annual pay) Accidental Death & Dismemberment Insurance (1x annual pay) Short Term Disability (80% of pay) Long Term Disability (60% of pay) Medical Insurance premium subsidy for each of the 3 available options Wellness Program cash incentives (up to $500/year) Annual contribution to Health Savings or Health Reimbursement Accounts Dental Insurance premium subsidy Vision Insurance premium subsidy 4% 401(k) Plan match Profit Sharing Plan 10 weeks 100% paid Parental Leave (Mothers and Fathers) 7 personal days annually 10 days of PTO in first year Emergency Travel Services Employee Assistance Plan Tuition Reimbursement Program Professional growth education programs Above and Beyond Reward Program Job referral rewards **Additional benefits available:** Voluntary Life Insurance Voluntary Spousal Life Insurance Pre-paid Legal Services Health Savings Account Health Care Flexible Spending Account Dependent Care Flexible Spending Account ****Life at IBA**** This role will require the incumbent to spend approximately 50% of their time at customer sites (hospitals, clinics) and the other 50% will require the employee to work from home remotely. IBA team members thrive in a fast-paced, dynamic environment and have demonstrated exceptional results through a range of different pursuits. We all tightly align with our company values of Care, Dare, Share, and Be Fair. As we grow, we are looking to add talented people who are mission driven and bring diverse perspectives and new ways of solving problems. Provider Description Enabled SAP as service provider * "route" is used for session stickiness * "career SiteCompanyId" is used to send the request to the correct data center * "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor * "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Provider Description Enabled YouTube Provider Description Enabled AddThis Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. LinkedIn

Introduction Welcome to Pronto Insurance, a flourishing general agency in South Texas! Since 1997, we've been on an unstoppable journey of growth, and now, with over 200 captive locations in Texas, California, and Florida, our expansion knows no bounds. Join our team and be part of the driving force that makes Pronto Insurance products a reality for all. Together, we'll revolutionize the insurance market and leave an indelible mark on the industry. Dare to dream big and embark on an adventure filled with endless opportunities! We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. How you'll make an impact IT Support Specialist Objective: To actively and proactively support the company in the technology field Support Help Desk Operations Job Details: * Employment Status: Full Time * Job Locations: Brownsville Job Duties & Responsibilities: * Installation and troubleshooting of hardware, software, and other technology-related issues throughout the company * Participate in IT projects * Contribute to department documentation and guidelines * Interface and communicate effectively with outside vendors and service providers * Manage internal Relations: Captives & MGA Corporate Headquarters Personnel * Maintain external relations: I/A Independent Agents & Franchisees * Help in Managing Database Information Systems: Ticket Tracking & Department Metrics * Help in Software Development and Website Maintenance: assist in mobile app development; assist with coding and configuration of Google intranet sites. * Help improve communication throughout the company. About You Education & Experience * 0-2 Years of IT Support experience * Self-starter with good analytical and problem-solving skills * Excellent communication skills both oral and written * Bilingual English & Spanish (preferred) Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: * Medical/dental/vision plans, which start from day one! * Life and accident insurance * 401(K) and Roth options * Tax-advantaged accounts (HSA, FSA) * Educational expense reimbursement * Paid parental leave Other benefits include: * Digital mental health services (Talkspace) * Flexible work hours (availability varies by office and job function) * Training programs * Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing * Charitable matching gift program * And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

TEI Employees share the same core values: * Integrity (do the job right the first time); * Service (mission over personal gain); * Excellence (always put forth the best possible effort). Emphasis is placed on safety, quality and timeliness of performance. Discipline and team work is key to ensuring TEI employees meet the mission. TEI Project Managers are responsible for establishing a work environment promoting service and maintenance discipline. All TEI employees are held accountable for ensuring work is accomplished safely, effectively and in a timely manner. Trailboss Enterprises, Inc. is committed to providing Top-Flight personnel the first time. Our goal is to have the right person, in the right place, every time. When our customers have a need, we find someone with the right skills to meet their requirements. To offer the rapid placement of personnel we would like to meet you! Send your resume and your geographical preferences to ************************. We offer entry-level employment opportunities with the chance to move with the company. We look forward to hearing from YOU! *Note: Applicants who require reasonable accommodation with the application process please click here to contact Human Resources. / / **Job Details** **IT Helpdesk Technician - (A000-24-130-001)** Job Title IT Helpdesk Technician Location Harlingen - Harlingen, TX 78550 US (Primary) # of Hires Needed 1 Job Type Full-time Job Description ***Night Shift 10pm - 7am*** Provides technical support-services related to software, hardware, and applications. Duties and Responsibilities: * Installing and configuring computer hardware, software, systems, networks, printers and scanners * Monitoring and maintaining computer systems, applications and networks * Monitoring and maintaining IT Assets - Inventory * Repairing and replacing equipment as necessary * Responding in a timely manner to service issues and requests * Providing technical support across the company (this may be in person or over the phone) * Resolving username and password difficulties * Troubleshooting email, wi-fi connectivity and web browser issues * Setting up, modifying, disabling accounts for end-users * Navigating customers through various apps * Data back-up, sharing & synchronization troubleshooting * Verifying proper hardware and software configuration and set up * Diagnosing and resolving issues including internet connectivity, email, application downloads, and more * Testing new technology Qualifications and Knowledge of: * PC operations and associated peripheral equipment * LANs, WANs, WLAN, routers, firewall, switches, and servers * Applications: MS Exchange/Outlook 2012, SharePoint 2010, all version of Microsoft Office - Azure * Support Technologies: Active Directory, Group Policy * Hardware: PCs, desktop/network printers, switches, mobile devices * VoIP using Ring Central phone systems. * Perform other duties as directed by the Director of IT Job Requirements Desired Skills and Experience: * 2+ years IT Helpdesk Support * A technical, logical thought process * Problem-solving skills * An ability to stick to strict deadlines * An ability to prioritize * A keen eye for detail Travel Required: 30% We are an Equal Opportunity Employer M/F/Disability/Veteran.

Helpdesk Support Specialist II Job Responsibilities: End User Support Utilizes corporate resources to investigate, diagnose, resolve, and document support requests and/or issues from users. Utilizes corporate reporting/ticketing system to thoroughly record and track requests/issues from outset to their resolution, while maintaining communication with the requestor(s) as necessary. Uses experience, knowledge, and research to troubleshoot and resolve incidents. Determines root causes of observed trends and/or repeated incidents. Escalates issues/incidents to appropriate area(s), as needed, for timely resolution. Maintains awareness of overall network and systems availability. Analyzes end user's needs to provide recommendations related to most appropriate and efficient use of technology required to accomplish user's tasks. Provides input and recommendations on technological changes based on observations of user and organizational needs. Recommends long-term solutions based on applied knowledge of computer software, hardware, and procedures; incident research; collaboration with peers/team members to recommend long-term solutions. Ensures cyber safety protocols and procedures are followed. Reports potentially risky/unsafe conditions or behavior. Assists with infrastructure backup and restore procedures according to provided instructions and IT business practices. Asset Management and Support Maintains and updates user device tracking and inventory information for all UMOS technology hardware equipment and software. Install software, computer systems, and peripheral equipment. Assists in implementing automated tasks to reduce manual installation, configuration, and maintenance needs. Ensures use of technology hardware, software, and cloud services are used and configured following appropriate organization and cyber safety practices. Maintains high level of technical knowledge through interactions with other IT personnel, vendors, technical resources, and training. Assist with software and hardware testing to evaluate ease of use and effectiveness for user needs. General Reviews and revises technical and user documentation, processes, and procedures. Prepares written and electronic reports, correspondence, and other documents as needed. Maintains confidentiality of network users, data, lists, rights, and permissions. Attends meetings, conferences, and other workshops as assigned, performs special projects and other related duties as assigned. Helpdesk Support Specialist II Job Qualifications: AA Degree in Computer Science, Data Processing or equivalent combination of education, training, and work experience. Three or more years of delivering user system support including but not limited to: Windows 10/11, Microsoft Active Directory, Microsoft Entra (Azure) AD, Office 2019/365, Microsoft Intune, audio, and video conferencing technologies (e.g., Zoom, Teams). Industry recognized IT Support Certifications a plus. Advanced knowledge of company supported software and user hardware including desktops, notebooks, IOS tablets/phones, and peripherals. Working knowledge of IP based enterprise networks. Manual dexterity necessary to operate computer keyboard and to install system hardware Physical strength to move and set up multiple user system workstations and peripherals. Able to work with confidential information. Demonstrated ability, through experience or education, to work independently and in a team environment, to analyze and understand detailed information. Bilingual (Spanish) a plus. Must have and maintain a valid driver's license and reliable transportation for travel to and from remote UMOS locations and for the transportation of PCs and peripherals. Work Environment, Physical, and Sensory Demands: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employees is required to communicate or listen. Frequently required to stand and sit. The employee is occasionally required to walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The employee is occasionally required to drive. The employee is frequently exposed to moderate temperature generally encountered in a controlled or uncontrolled temperature environment. The employee is exposed to moderate noise levels depending on type of equipment use. Repetition motion of the hands & fingers. Tools & Equipment Used: While performing the duties of this job, the employee is regularly required to use typical office equipment including, but not limited to phones, computer systems, fax machine, copy machine. Usage varies by position. Additional Eligibility Requirements: Employment with UMOS is contingent upon successful completion of a criminal background check prior to employment. UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Responsible for providing first line support to bank employees and troubleshooting computer user questions. The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary. • Provides first line support to bank employees and troubleshooting computer user questions • Assists with various hardware and software problems, network support and password issues for end users • Follows up with internal customers to ensure satisfactory completion of Help Desk calls • Documents and maintains record of Help Desk calls in the incident management database • Resets passwords for network, AS/400, and other systems, as required • Monitors and reports on ATMs activities, server events and performances and LAN/WAN bandwidth utilization • Participates in job specific training and other various Bank training programs, as necessary • Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy • Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations • Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML QUALIFICATIONS These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. • A self-starting individual who possesses a High School Diploma or GED with at least 6 months prior experience working in a customer service capacity involving tech support of a Windows environment (Associate Degree in Computer Information Systems and knowledge of Jack Henry banking software is preferred) • Technical aptitude and able to work with minimal supervision • Ability to diagnose and resolve technical computer-related problems • Strong technical knowledge of computers and computer applications as well as practical knowledge of cells phones and other technology products • Good verbal and written communication skills • Attention to detail • Ability to work in a stressful environment • High degree of mental concentration • Ability to work flexible hours Monday to Friday (7:00 a.m. to 6:30 p.m.) and rotating Saturdays (8:00 a.m. to 1:00 p.m.) • Bilingual in English and Spanish is desired ORGANIZATION • This position reports to the Help Desk Team Lead • This position does not oversee other positions TRAINING REQUIREMENTS All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination. REV 2/2017 COMMUNITY INVOLVEMENT Lone Star National Bank's Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

Hilltop Holdings is looking for an IT Application Support Administrator to monitor and maintain the efficiency of our software applications and associated integrations. The Support Administrator responds to inquiries from user. They will identify and resolve product issues. Must be able to identify the root cause, taking necessary corrective actions, and providing documented root cause analysis. Must be able to communicate effectively with business and technical professionals. **Responsibilities** * Assist users with application inquiries and issues with timely answers and resolutions. * Use ticketing system to track and document the details, troubleshooting steps taken, or the steps taken to resolve the issue. * Drive problem investigation and resolution as required. * Resolve user issues or escalate to the appropriate support group. * Contribute to the continuity of services by providing the necessary technical leadership. * Identify areas for improvement and make constructive suggestions for change. * Participate in and contribute to new projects, when assigned. * Build reports and extracts for data integration and data analytics. * Participate in after hour testing and validation as required. * Capable of working directly with software vendors to get timely resolutions and enhancements. * Application administrator to configure and update system parameters to ensure system produces accurate results. * Integrate and implement system entitlements which will include privileged access, roles, segregation of duty, and role-based access controls (RBAC). Conduct, track and document system user access reviews. * Participate in Disaster Recovery Exercises for applications supported. * Assist with Audit and Examiner inquires and request for information. **Qualifications** * Bachelor's degree in business, finance, information systems or related field or equivalent work experience * Minimum 2 years progressive technical experience and system support required * Previous experience in financial and/or banking services preferred * Experience with proactive management with a focus on security * Strong customer service orientation required * Advanced skills with Microsoft office suite required * ServiceNow experience preferred * Ability to work effectively in a team environment with minimal supervision * Ability to work under pressure with defined service level agreements (SLAs) in place * Self-motivated with the ability to work in a fast moving, sometimes high stress environment * Strong verbal and written communication skills. * Advanced organizational skills and the ability to prioritize multiple tasks, projects and assignments * Ability to demonstrate excellent detail orientation, critical thinking, analytical skills

DescriptionProvides intermediate computer systems and network support work. Work involves providing technical customer support for agency information technology systems. Work involves computer hardware and software technical support. May train, oversee, or direct the work of others if requested by the manager. Works under moderate supervision with latitude for the use of initiative and independent judgment. Essential Job FunctionsExpected to work a predictable work schedule. Availability to work after hours and/or weekends when work dictates the need for after-hours support and be available during emergency situations to provide customer support. Provides customer service and answers user inquiries regarding computer software, hardware, and the use of systems and software applications. Images computers and adds software to computers. Schedules computer adds/moves/changes and completes the installations. Maintains the network's physical and logical structures, including network connections. Performs project work and assignments given by supervisor. Installs, tests, and maintains network hardware and software. Provides user support and training in the use of available hardware, software, and utilities. Assists in maintaining the operating system and security software utilized on the network. Assists in the support of the Local Office Infrastructure or wide area network, cable and hub installations, inventories, and other related duties. May occasionally train, oversee, or direct the work of others at the request of the manager. Serve as backup in the unit as necessary Complete additional tasks, projects, or special assignments upon request by manager. Attend meetings, trainings, and seminars as required. Some meetings, trainings, and seminars may be held out of headquarters city. Follow the direction of the team lead and manager. Registrations, Licensure Requirements or CertificationsCompTIA A+ Certification preferredbut not required. Knowledge Skills AbilitiesKnowledge of network facilities and data processing techniques Knowledge of personal computer hardware and software Knowledge of network operating system and security software Ability to recognize, analyze, and resolve network problems Ability to train others on technical issues and/or agency procedures Ability to oversee the work of others and coordinate work assignments Ability to communicate effectively either verbally or through written correspondence information to technical and not-technical staff. Ability to establish and maintain effective working relationships with others including management, co-workers, subordinates and customers. Ability to interact with all levels of staff Ability to work independently in a fast-paced environment Ability to prioritize and manage heavy workloads Initial Screening CriteriaTwo years' experience supporting desktop operating systems in a local or wide area network. Experience providing hands on technical support with customers on computer hardware and software issues with an emphasis on excellent customer service. High School diploma or GED required Computer/Technical course completion or trainings preferred but not required. Additional InformationMay requires travel approximately 10% of the time within the area of support which includes the Austin area. Rare out-of-town travel with overnight lodging may sometimes be required. Occasional overtime and weekend work is sometimes required. Must be able to lift and move 30 lbs. of equipment. Must have re ********************* hhsc. state. tx. us/ENG/CareerPortal/job_profile. cfm?sz OrderID=612143 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.

Share If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. **IT Support Technician I** Regular Full-Time Professionals 30+ days ago Requisition ID: 1453 We Are Blood, your local non-profit blood bank is on a mission to save lives and find you. We hope you're looking for us, too. We are looking for an awesome human being to offer technical support to our end users (both on-site and remote). Responsible for support with requests such as troubleshooting computer hardware, peripherals, password resets and other general end user support. **Responsibilities:** * Serves as the first tier of support for requests coming into the helpdesk. These include, but are not limited to: * Computer hardware and peripherals. * Copier and printer assistance. * End user application support, including email and password resets. * Troubleshooting with phones, virtual meetings, and boardroom set up assistance. * Assist with provisioning computers and other new equipment as needed. * Troubleshooting of laptops, desktops, tablets, and other computer equipment, including assisting with RMA drop-offs and equipment pick-ups. * Works closely with the Helpdesk Coordinator to ensure all basic level requests are responded to and handled per departmental service level agreements and internal IT departmental procedures. * Escalates tickets to the Computer Services Network Administrators and CS Management for additional support resources as needed. * Responsible for completing assigned requests in a timely manner including regular communication with the end user, and updating requests with pertinent documentation, including actions taken and resolution. * Responsible for following all AMO policies, departmental policies, and WrB/UTR Standard Operating procedures and Quality Policies. * Responsible for following Departmental Service Level Agreement Response times and meeting all critical help desk performance metrics * Assists with organizing all hardware and spare inventory. * Follows Computer Services Vision, Mission and Values. * Must be able to work well in a team setting, collaborate, and communicate well with peers. * Participates in the IT-on call rotation schedule (available evenings and weekends as needed, occasionally). **Skills, Education and Experience:** * Required 2 years computer hardware support experience. * Required 2 years of Enterprise Level IT Helpdesk experience. * CompTIA A+ certification preferred * Required High School diploma or equivalent work experience. * Preferred experience with routing, switching, cable management systems and testing tools. * Required Microsoft Office experience, O365 preferred. * Required experience with Windows operating systems in networked environment. * Required excellent time management skills. * Required excellent communication skills, verbal and written. * Must be a team player. * Meet and exceed employee program expectations of AMO CommYOUnity! standards: Rewards & Recognition, Communication, Individuality, Integrity, Respect, and Pursuit of Excellence. * Other duties as assigned. **Physical/Mental Abilities:** * The position's responsibilities require independent analyses, critical thinking, communication, troubleshooting, and problem solving. * Must be able to prioritize and solve problems in a timely manner and work independently. * **Must be adhere to Vision, Mission and Values of the Computer Services Department.** * Must be able to handle distraction and interruptions during the normal workflow. * Must have **excellent customer service** skills and be able to communicate well to customers internally and externally. * Must be able to have flexibility in scheduled hours and be able to be on call 24/7 for emergency situations. * **Must be 21 years of age with a valid driver's license (Texas) and acceptable driving record with proof of liability insurance.** * Must be able to lift to 30 lbs. and can maneuver under desks, etc. Manual dexterity required, namely be able to work around, stoop, reach over laptops and computer equipment. (duh!) Voted Top Workplace 2022 and 2023, join an awesome team. Employees must provide references and pass a background check. We are a drug free workplace. Voted Top Workplace 2022 and 2023, join an awesome team. EEO Employer: Minorities/Women/Veterans/Disabled

Weslaco, TX, USA | Hourly | Full Time IT Infrastructure Technician - Temporary DEFTEC delivers mission critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products. DEFTEC is looking for multiple IT Infrastructure Technicians to support a 30 day project. JOB RESPONSIBILITIES: + Install, configure, troubleshoot and maintain IT, audio visual and telecommunications equipment. + Install, troubleshoot, configure, and maintain IT Equipment including Alarm Systems, Video Surveillance Systems, Switches, Battery Backups, Access Points, etc. + Install, maintain, and terminate cabling, including CAT6 and fiber. + Perform daily/scheduled maintenance checks and services on equipment. + Mounting and securing telecommunications equipment such as switches, routers, and patch panels. + Testing and troubleshooting network connections to identify and resolve issues. + Conducting site surveys to assess telecommunications infrastructure needs. + Collaborating with other team members to design and implement telecommunications solutions. + Documenting all installations, repairs, and maintenance activities accurately. + Adhering to safety protocols and regulations while working in various environments. + Providing technical support and assistance to end-users as needed. + Keeping abreast of advancements in telecommunications technology and best practices. + Other duties as assigned. QUALIFICATIONS: Required Qualifications: + High School Diploma or GED equivalent + Must be at least 21 years of age. + 2+ years IT installation, configuration, and troubleshooting + General IT/IT infrastructure installation, configuration, and troubleshooting skills. + General knowledge of cabling and termination best practices. Preferred Qualifications: + A+ Certification + Experience splicing fiber optic cable DEFTEC offers a comprehensive whole life benefits package that includes medical, dental, vision, holiday, paid time off, life insurance, short/long term disability, and educational reimbursement. DEFTEC also matches 401k contributions dollar for dollar up to 3% of employee's income and an additional $0.50 for every dollar between 4-5% of employee's income. The DEFTEC team is comprised of professionals who make a difference every day in crucial missions related to national security. Our leadership knows that this happens by employing a diverse team who is well taken care of. Our employees are our top priority making DEFTEC an ideal place to work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please contact ************* if you require reasonable accommodations. DEFTEC is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP and alcohol when criteria is met as outlined in our policies. AAP/EEO Statement DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law. This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities and general treatment during employment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

FranFund, Inc. is a growing financial services company, and we're searching for an IT Coordinator. **About You** You're passionate about technology and your curiosity drives you to stay updated on the latest trends. Your ability to troubleshoot efficiently and make sound decisions under pressure sets you apart. Managing multiple tasks and projects simultaneously is second nature to you. You enjoy working with diverse teams, bridging the gap between our employees and our vendors. FranFund is headquartered in Fort Worth, TX, and is a leading franchise and small business funding provider. We help businesses get their doors open and then get bigger. It's a big job, and we need people with big goals, big ideas, and big hearts to do it. Our team is small but mighty. We work hard to get the job done but take time to incorporate fun to help us stay connected and energized. At FranFund, you will learn about a dynamic industry, while having the opportunity to make contributions from day one. Our teamwork-focused culture encourages collaboration, creative problem-solving, and delivery of top-notch services. **What You'll Be Doing** * Manage relationships with vendors and Managed Service Provider (MSP) * Initial troubleshooting for employees * Equipment setup/installation and equipment purchasing * IT side of project management **Knowledge & Skills Required** * 1-2 years of experience * Excellent communication skills, both written and verbal * Ability to solve problems efficiently and make sound decisions independently **Location** All work will be performed in our downtown Fort Worth office - this is not a remote position. **Benefits & Perks** * Competitive salary, PTO, and paid holidays * Robust medical benefits with generous employer contribution * Dental, Vision, Short-Term Disability, Long-Term Disability, Life/AD&D Insurance plans * Medical and Dependent Care Flexible Spending Accounts (FSAs) * 401(k) Plan with employer contribution * Paid covered parking * Snacks, periodic group lunches, happy hours, and company parties **We are proud of our Mission & Values and live by them daily:** **Mission:** Providing opportunity to business owners and their employees in a reputable and responsible manner. **Values:** A Tradition of Winning Results * *Model excellence*- We are courageous, high performing problem solvers powered by industry expertise, grit, and accountability. We are continuously evolving, improving, and exceeding expectations. * *Embrace relationships* - We are a people-driven company with deep internal and external relationships. We demonstrate fierce commitment through teamwork, trust, authenticity, and unparalleled communication. * *Expedite quality* - We operate with urgency, never sacrificing quality or integrity. We're trusted to do it right every time and we do. * *Choose positivity*- Attitudes are a choice. We strive to be kind, caring and optimistic. We turn obstacles into opportunities. * *Celebrate success*- Work hard. Have fun. Win. Make history. Recognize those who make each victory possible. *If you have any questions, please reach out to Emily Mastalski at ***********************.* FranFund is committed to diversity, equity, and inclusion in the workplace and provides consideration for an employment relationship without regard to race, color, religion, sex, sexual orientation, gender expression, gender identity, genetic predisposition, national origin, ethnicity, disability, veteran status, or any other characteristic protected by federal, state, or local law. **Apply Now**

Hilltop Holdings is looking for an IT Application Support Administrator to monitor and maintain the efficiency of our software applications and associated integrations. The Support Administrator responds to inquiries from user. They will identify and resolve product issues. Must be able to identify the root cause, taking necessary corrective actions, and providing documented root cause analysis. Must be able to communicate effectively with business and technical professionals.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Desktop Support Representative Onsite Support Location: Farmers Branch, TX, Carrolton, TX Duration: 1+ years Job Description: • Win7/Win XP OS support.troubleshooting • Office 2003/2007/2010 support • Executive end user trouble shooting skills • Dell hardware • Break/Fix troubleshooting experience in larger corporate environments Qualifications share your resume with the best time to reach you or contact me on ************ Additional Information For more information, Please contact Shubham ************

As a global leader in public health & health promotion, CDC is the agency Americans trust with their lives. In addition to our everyday work, each CDC employee has a role in supporting public health emergency management, whether through temporary assignments to emergency responses or sustaining other CDC programs and activities while colleagues respond. Join our team to use your talent, training, & passion to help CDC continue as the world's premier public health organization. Visit *********** Learn more about this agency Help Overview * Accepting applications * Open & closing dates 06/12/2024 to 01/30/2025 * Salary $86,962 - $186,854 per year Salary listed is Rest of U.S. and will be adjusted to reflect location after selection. * Pay scale & grade GS 12 - 15 * Help Locations Few vacancies in the following locations: * Anchorage, AK * Los Angeles, CA * San Diego, CA * San Francisco, CA * Show more locations (24) * Denver, CO * Fort Collins, CO * Washington, DC * Miami, FL * Atlanta, GA * Honolulu, HI * Chicago, IL * Boston, MA * Hyattsville, MD * Detroit, MI * Minneapolis, MN * Triangle, NC * Newark, NJ * New York, NY * Cincinnati, OH * Philadelphia, PA * Pittsburgh, PA * San Juan, PR * Dallas, TX * El Paso, TX * Houston, TX * Seattle, WA * Spokane, WA * Morgantown, WV * Remote job No * Telework eligible Yes-as determined by the agency policy. * Travel Required Occasional travel - You may be expected to travel for this position. * Relocation expenses reimbursed No * Appointment type Multiple Appointment Types * Work schedule Multiple Schedules * Service Competitive * Promotion potential 00 - Contingent - Promotion potential will be based on the position to which appointed. * Job family (Series) * 2210 Information Technology Management * Supervisory status No * Security clearance Not Required * Drug test No * Position sensitivity and risk Moderate Risk (MR) * Trust determination process * Credentialing * Suitability/Fitness * Financial disclosure No * Bargaining unit status No * Announcement number HHS-CDC-DH-24-12444272 * Control number 795439700 Help This job is open to * The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. * Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee. Clarification from the agency Please read this Public Notice in its entirety prior to submitting your application for consideration. You are applying to a resume database. Your resume and any documents submitted will be retained and may be used at any time during or after the open period of this Public Notice. U.S. Citizenship is REQUIRED. Help This job is also open in another announcement to: * The public * Career transition (CTAP, ICTAP, RPL) Help This job is also open in another announcement to: * The public * Career transition (CTAP, ICTAP, RPL) Videos Help Duties The CDC utilizes Direct/Expedited Hire Authorities to fill vacancies in a variety of occupations. This vacancy is a REPOSITORY of applications. Duties and responsibilities vary and may increase according to the grade level of the position. Applications may be periodically referred to hiring managers both during the open period and after the closing date. Because of the large number of applications anticipated, applicants' status will not be updated. This public notice will be used to fill the positions listed below at multiple grade levels and locations. * IT Cybersecurity Specialist: Grades GS-12 through GS-15 Applicant Expiration: Applications will expire 4 months after submission/resubmission. To remain eligible for consideration, reapplying is required. Duties may include but are not limited to: * Providing expert technical guidance, interpretation, and implementation oversight of applicable information technology policies, processes, and practices. * Assessing security risks and vulnerabilities; builds, tests, and recommends cloud security solutions; and manages cloud environments in accordance with CDC approved cybersecurity security guidelines. * Advising senior leadership on latest IT technologies to aid in decision making. * Developing threat models and security requirements for Application Programming Interfaces (API). * Developing procedures, awareness programs, and supporting templates. * Developing and executing strategies for information technology quality assurance (QA). * Preparing internal and external reports that may include providing audit liaison support to IT operations * Analyzing short, medium, and long-range projects for solutions of complex operational or policy issues in areas such as information security, information security reporting, systems development life cycle, quality assurance, etc. Help Requirements Conditions of Employment Due to the Centers for Disease Control and Prevention's (CDC's) process enhancement to use Shared Certificates throughout the Agency, some of the requirements below may differ: * US Citizenship is required. * Males born after December 31, 1959 must be registered or exempt from Selective Service (******************** * May be subject to a Background/Security Investigation. Security clearance level may differ from the position announced when certificates are shared. * CDC participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). If selected, CDC will determine your employment eligibility using your social security number. * Direct deposit is required. * One-year probationary period may be required. * This position may be subject to a Collective Bargaining Agreement. * This public notice may be used to fill supervisory or managerial positions and selectees may be subject to 1 year supervisory or managerial probationary period. * Positions may be filled as permanent or term appointments. * This position may be subject to the OGE Financial Disclosure requirements of the Ethics in Government Act of 1978 (P.L. 95-521). CDC inspires public confidence in its trust responsibilities and mission by maintaining high ethical principles. If selected, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) to determine if a conflict or an appearance of a conflict exists between your financial interest and your prospective position with the agency. If identified, this will be an annual requirement. * In accordance with Executive Order 12564 of September 15, 1986, The Department of Health and Human Services (HHS) is A Drug-Free Federal Workplace. This position may require a Drug Test and be subject to Random Drug Testing. The position may require the submission of a urinalysis to screen for illegal drug use prior to appointment and be subject to reasonable suspicion and post-accident drug testing upon hiring. If required to submit to urinalysis, the appointment to the position will be contingent upon a negative test result. Qualifications Basic Qualifications: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. * Attention to Detail - Is thorough when performing work and conscientious about attending to detail. * Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. * Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. * Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to Basic Qualifications above, Minimum Qualifications must be met: * GS-12: * At least 1 year of specialized experience, equivalent to the GS-11 grade level in the Federal service, to include experience advising on matters relating to vulnerabilities and threats to computer systems; and ensuring security, continuity and efficiency of automated data processing operations. * GS-13: * At least 1 year of specialized experience, equivalent to the GS-12 grade level in the Federal service, to include experience advising on matters relating to vulnerabilities and threats to computer systems; ensuring security, continuity and efficiency of automated data processing operations; and implementing, modifying and/or supporting information technology security systems, including hardware, software, systems and/or communications and related services. * GS-14: * At least 1 year of specialized experience, equivalent to the GS-13 grade level in the Federal service, to include experience supporting activities related to both on premise and cloud-hosted scientific computing environments; assessing security risks and vulnerabilities; and recommending and implementing mitigation strategies for the ecosystem throughout the lifecycles of the various components in accordance with cybersecurity guidelines (FedRAMP, FISMA, NIST, etc.). * GS-15: * At least 1 year of specialized experience, equivalent to the GS-14 grade level in the Federal service, to include experience directing a program responsible for aspects of information systems security to ensure confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information system security program policies, procedures, and tools within and across the enterprise. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Promotion potential: Promotion to the next grade level is at management's discretion and is based on your meeting qualifications and time-in-grade requirements, demonstrated ability to perform the higher-level duties, the continuing need for the higher-level duties, and administrative approval. Promotion to the next grade level is not guaranteed and no promise of promotion is implied. Education A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. For more information, visit ************************************************************************** Additional information Telework: This position has been designated as telework eligible and: * May include telework options and/or flexible work scheduling. These options may be requested once you have become an employee and you will be required to sign a Workplace Flexibilities Agreement that details remote or telework working conditions and expectations in accordance with the HHS Workplace Flexibilities Policy. * May be eligible for inclusion in the Bargaining Unit. The name of the union, local, and BU Codes will be provided upon selection. * For more information visit: *********************************************************** * This announcement includes Term positions which may be made for more than 1 year but fewer than 10 years up to the 10-year limit in increments determined by the agency IAW 5 CFR 316.301(c). May be required to work other than normal duty hours, to include evenings, weekends and/or holidays. The Federal government, as the largest employer in the Nation, can and should show the way towards achieving drug-free workplaces through programs designed to offer drug users a helping hand, and at the same time demonstrating to drug users and potential drug users that drugs will not be tolerated in the Federal workplace if declared a drug-testing position. The use of illegal drugs, on or off duty, by Federal employees is inconsistent not only with the law-abiding behavior expected of all citizens, but also with the special trust placed in such employees as servants of the public. Incentives: * Recruitment and/or relocation incentives may be authorized. * Annual Leave for non-federal service may be authorized. * Student loan repayment incentive may be authorized. * Travel, transportation, and moving expenses may be paid. * PCS Expenses may be authorized, subject to the terms of the Joint Travel Regulation (JTR). Read more * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS. The utilization of shared certificates for additional selections within the same geographical area can be made from multiple Centers of the Center of Disease Control and Prevention (CDC) and Agency for Toxic Substance and Disease Registry (ATSDR). This position is being filled through Direct Hire Authority for this occupation and is open to all US Citizens. Vacancies will be filled through OPM's Direct Hire Authority. Veterans' preference and traditional rating and ranking of applicants do not apply to positions filled under this announcement. All applicants who meet the minimum qualification requirements will be forwarded to the selecting official for consideration. Applications received as a result of job fairs, recruitment events, and emergency hiring mechanisms in support of this hiring initiative will also be accepted during the duration of the direct-hire authority. For more information on OPM's authorization of Direct Hire Authority, please visit: *********************************************************************************** Once the application process is complete, a review of the resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP): CTAP/ICTAP eligibles must meet all of the requirements outlined in the qualification section of this announcement in order to be considered "well qualified." * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. To apply for this position, you MUST submit a complete Application Package which includes the following. Note: All documents must be in English. 1. Resume - Must reflect name, work schedule, hours worked per week, dates (month/year) of employment and duties performed. Current/former Federal employee: * Must reflect pay plan, series and grade, i.e., GS-0301-9. Dos and Don'ts: * ********************************************************************** * ************************************************************************ Cover Letter is optional. 2. Transcripts (if applicable) - You may submit an unofficial transcript. An official transcript from an accredited educational institution is required if you are selected. 3. Career Transition Assistance Plan (CTAP)/ Interagency Career Transition Assistance Plan (ICTAP): * Supporting documentation i.e., Reduction in Force (RIF) notice or Certificate of Expected Separation (CES), AND most recent: * Current annual performance appraisal * SF-50 (Notification of Personnel Action) 4. Current or Former Political Appointees: Agencies must seek prior approval from the Office of Personnel Management (OPM) before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level under the provisions of title 5, United States Code. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Current or Former Political Appointees: Submit SF-50. Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. For Résumé and Application Tips visit: **************************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualific

SMARTECH is a National Service Provider of PC, Server, and Printer maintenance and repair. We are looking for a highly motivated IT contractor to work in a fast-paced field service role. Applicants should have 2 years of IT hardware experience. Assignments will include traveling to customer sites to make warranty hardware replacements on desktops, laptops, and tablets. This is a 1099 independent contractor position. When you partner with SMARTECH you talk to real people that want you to succeed. We offer several industry certifications at NO COST to you. Not only are they great to hone the skills you already have, but also look great on your resume! Key Responsibilities/Outcome: IMMEDIATE NEED TO HIRE-COMPUTER HARDWARE TECHNICIAN-MEDFORD, OR WHAT WE DO: Hardware Replacement/Repair: Desktops, Laptops, Servers, Printers, and POS systems. Why Join Us? Do you prefer to focus on hardware components instead of software issues or endless password reset tickets? Do you have experience tinkering with devices, computers, or laptops? Here you will have the freedom to decide how busy you can be and how much money you want to make. Our customers come from all backgrounds: You may be fixing a computer in a home or office setting. Successful candidates start their day at home, checking their queue and contacting clients before heading out to pick up components and travel to client locations. Normal coverage area is 100 miles radius of parts pick up. Job Expectation: Complete and pass Client Certifications within 3 days. Good Time Management you will be traveling to client locations to repair equipment. Laptop/Desktop Hardware experience. Have your own Tools and ESD protection. Use Computer/Mobile to receive and manage repair requests. Access to client training site. Basic Qualifications: Must be legally authorized to work in the United States. Must have a valid driver's license and vehicle. Must be able to pass required certifications. Must have computer hardware experience. Must have own tools Working Place: Pharr, TX, United States Department : Unisys

* Posted 26-Sep-2024 (CST) * 100 West Ferguson Avenue, Pharr, TX, USA * 24,100.00 per year * Hourly * Full Time Email Me This Job Join the City of Pharr as a Full-Time Helpdesk Specialist and immerse yourself in a dynamic, customer-centric environment! This onsite position in Pharr, TX, offers a unique opportunity to be at the forefront of technology while providing essential support to our community. With a competitive pay of $24,100.00, you'll have the chance to solve problems and innovate daily, making a significant impact on our city operations. As part of our energetic and forward-thinking team, you will engage directly with clients, enhancing their experience and satisfaction. If you are a passionate problem solver eager to contribute to a professional atmosphere, this role is not to be missed. You can enjoy great benefits such as Medical, Dental, Vision, Paid Time Off, and Retirement. Take the leap into an exciting career where your skills will shine and grow within a thriving organization! As a Full-Time Helpdesk Specialist at the City of Pharr, you will serve as the first point of contact for end-users and TEAMPHARR.NET customers in need of technical assistance via phone or email. Your role involves answering support calls and utilizing management tools to resolve issues remotely, ensuring high-quality customer service at all times. You will troubleshoot a variety of problems by evaluating multiple options, employing checklists and scripts to guide your approach. Additionally, you will perform basic network troubleshooting to maintain connectivity for both computers and printers, demonstrating your commitment to problem-solving and customer-centricity. This position offers a stimulating environment where your technical skills can flourish while directly benefiting the community. To thrive as a Full-Time Helpdesk Specialist at the City of Pharr, candidates should possess a strong foundation in technical computer, network, or software support, preferably within a Windows-based environment. Bilingual proficiency in English and Spanish is highly desired, as it enhances communication with our diverse customer base. Familiarity with a call center environment and its duties will set you apart, complemented by knowledge of computer systems and work order tracking systems. The ability to excel in a fast-paced environment is essential, as you will frequently troubleshoot various technical issues while maintaining a high standard of customer service. Strong problem-solving skills, paired with effective communication and multitasking abilities, will ensure your success in this pivotal role. Knowledge and skills required for the position are: * Experience in technical computer * Network or software support in a windows computer - based network preferred. * Bilingual English/Spanish preferred. * Knowledge of call center environment and duties. * Knowledge of computer systems and work order tracking computer systems. * Capable of working in a fast-paced environment. ****Connect with our team today!**** You must select a location. You must select an education status answer. You must select a seeking status answer. First Name* Last Name* Email* Phone Number* Name Email Location Job Title No file has been chosen Phone number

Join the City of Pharr as a Full-Time Helpdesk Specialist and immerse yourself in a dynamic, customer-centric environment! This onsite position in Pharr, TX, offers a unique opportunity to be at the forefront of technology while providing essential support to our community. With a competitive pay of $24,100.00, you'll have the chance to solve problems and innovate daily, making a significant impact on our city operations. As part of our energetic and forward-thinking team, you will engage directly with clients, enhancing their experience and satisfaction. If you are a passionate problem solver eager to contribute to a professional atmosphere, this role is not to be missed. You can enjoy great benefits such as Medical, Dental, Vision, Paid Time Off, and Retirement. Take the leap into an exciting career where your skills will shine and grow within a thriving organization! Are you excited about this Helpdesk Specialist job? As a Full-Time Helpdesk Specialist at the City of Pharr, you will serve as the first point of contact for end-users and TEAMPHARR.NET customers in need of technical assistance via phone or email. Your role involves answering support calls and utilizing management tools to resolve issues remotely, ensuring high-quality customer service at all times. You will troubleshoot a variety of problems by evaluating multiple options, employing checklists and scripts to guide your approach. Additionally, you will perform basic network troubleshooting to maintain connectivity for both computers and printers, demonstrating your commitment to problem-solving and customer-centricity. This position offers a stimulating environment where your technical skills can flourish while directly benefiting the community. Are you the Helpdesk Specialist we're looking for? To thrive as a Full-Time Helpdesk Specialist at the City of Pharr, candidates should possess a strong foundation in technical computer, network, or software support, preferably within a Windows-based environment. Bilingual proficiency in English and Spanish is highly desired, as it enhances communication with our diverse customer base. Familiarity with a call center environment and its duties will set you apart, complemented by knowledge of computer systems and work order tracking systems. The ability to excel in a fast-paced environment is essential, as you will frequently troubleshoot various technical issues while maintaining a high standard of customer service. Strong problem-solving skills, paired with effective communication and multitasking abilities, will ensure your success in this pivotal role. Knowledge and skills required for the position are: * Experience in technical computer * Network or software support in a windows computer - based network preferred. * Bilingual English/Spanish preferred. * Knowledge of call center environment and duties. * Knowledge of computer systems and work order tracking computer systems. * Capable of working in a fast-paced environment. Connect with our team today! So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck! Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.

at Bitso Latin America **Working At Bitso** We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy. **Your Purpose** As an integral member of the IT End User Services, your role as an IT Engineer professional is crucial in maintaining the functionality and accessibility of the company's computer software and hardware for all employees. Your primary responsibilities include providing technical support to employees, monitoring and maintaining laptop and desktop computer systems, installing and configuring hardware and software, and resolving technical issues promptly. In this position, you will be responsible for implementing and enforcing IT policies and procedures, encompassing essential areas such as asset management, software and hardware troubleshooting, planning, maintenance, and configuration management. Collaboration with the Information Security team is essential to ensure that IT policies and procedures align with the company's security policies and regulatory requirements. **Reports To** IT Support Manager **Who You Are** * 4+ years of experience in an IT Operations or IT Support role. * Proficient in English. * Strong oral communication skills to gather information from employees and explain technical concepts in simple language. * Strong written communication skills to create and update technical documentation. * AWS Cloud support knowledge * Okta, Slack, MDM/UEM, Office 365, Endpoint Central experience * Google Workspace for Business Configuration Experience * Excellent software and hardware troubleshooting and problem-solving skills. * Strong MacOS and Windows configuration and troubleshooting skills. * Proficient at IT Service Desk and Remote Desktop Support. * Scripting experience in Bash, Python, Perl, or PowerShell. * Strong time management skills. * Skilled with industry-standard software and hardware management tools. * **Nice to have:** * Identify & Access Management experience * Jira and Confluence experience **What You Will Do** * Serve as the first point of contact for employee's software/hardware requests and technical assistance. * Perform remote troubleshooting and software installation. * Escalate issues to the next level of support when necessary. * Resolve tickets according to the established SLA's. * Maintain and update technical documentation in Confluence. * Improve current processes with automation and scripting. * Gather and analyze data to diagnose problems and fix technical issues. * Manage and monitor laptop and desktop computer systems health. * Manual and automated patch Management and software deployments. * Change configurations, settings, and permissions to fix computer issues. * Update employees on the status of their service requests. * Log all service requests and update Jira tickets as needed. *in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.* #LI-Remote **Who We Are** With over 8 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we're committed to making it useful by providing equal access to safe and intuitive financial products. When we hire people for our team, we specifically test for the following traits in addition to our cultural values: * **Mission-Driven**: We seek individuals who are passionate about crypto and Bitso's mission and resilient in facing industry challenges * **High Sense of Urgency**: We prioritize candidates who demonstrate a high sense of urgency and responsibility. * **Exceptional Hard Skills**: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity. * **Self-Management**: We look for individuals who can independently manage their work, career, and professional development. **Compensation & Benefits** At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products. So for those willing to commit, adapt and pioneer the most important change of the century we offer: * **Me Time** program, including unlimited paid time off. * **Remote-first** work environment. * **Employee Stock Option** program. * **Zero trading fees** through our Bitso Alpha app. * **Extended Family Leave** **Policy:** all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave. * **Premium health, dental and life insurances** in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina. * **Volunteering** days. * **Monthly stipend** for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more. * These are the applicable requisites, although equivalent competencies in any of the above will also be considered. * To see our Privacy Policy please click . Please let us know more about your experience/knowledge in Scripting * Current Location * While we are a fully-remote company, there are some roles which need to be performed within a certain time zone. For this reason, please share the following, to see if this matches our role

Technology Additional Information: Show/Hide PRIMARY PURPOSE Provide technical assistance for hardware maintenance, software and/or user related problems to all campuses and administrative departments. QUALIFICATIONS: Minimum Education Certification Associate's Degree in a computer related field or Bachelor's Degree Special Knowledge Skills: Knowledge of micro-computers, networking, and modern communication systems. Minimum Experience Skills: Three years of work experience in the area of computer maintenance preferred. . CALENDAR: As Needed DAILY RATE: $80.00 non-degreed $115.00 degreed