Technical support specialist jobs in Mountain View, CA - 894 jobs

A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation. #J-18808-Ljbffr

APPLICATION SUPPORT SPECIALIST RESUME EXAMPLE Updated: July 26, 2024 - The Application Support Specialist ensures smooth software and hardware operations, maintaining daily data availability and coordinating with the development team for testing and fixes. Responsibilities include identifying and resolving issues, monitoring support requests through various channels, and documenting solutions for recurring problems. Additionally, contributes to training materials and sessions for end users to improve system proficiency. Tips for Application Support Specialist Skills and Responsibilities on a Resume Job Summary Develop an extensive working knowledge of the product suite. Provide end-user application support via phone, email and in person. Coordinate and validate new implementations and upgrades Coordinate and prioritize support requests. Facilitate problem-solving between end-users and development staff. Participate with development staff in testing new releases of the product. Develop working relationships with sales staff to utilize product knowledge and leverage customer relationships for sales support. Analyze and troubleshoot problems effectively while minimizing response time. Ensure customer satisfaction through end-to-end support solutions. Identify escalation situations and follow appropriate escalation procedures. Keep end-users up to date throughout the resolution process. Skills on Resume Product Knowledge (Hard Skills) Customer Support (Soft Skills) Project Coordination (Soft Skills) Priority Management (Soft Skills) Problem Analysis (Hard Skills) Customer Satisfaction (Soft Skills) Job Summary Work with a pristine, robust and renowned product in the cyber security space. Work along with a collaborative and efficient team who work well together at developing an efficient solution. Hands‑on with the product- the leaders are still solving issues, interacting with clients on technical issues, and not disconnected from reality. Maintaining a culture of excellence where respects each other and the gift of serving clients Take ownership of support issues until final resolution. Set up and manage business laptops and software. Assist with the Technical Operations team with server support. Resolve submitted escalated tickets and work requests for internal applications Set up and configure accounts for users Review, test and deploy software patches, test and certify vendor patches End-users on general technical problems, coordination of core system‑related upgrade activities Release notes review, employee communication, and testing activities Skills on Resume Cybersecurity Expertise (Hard Skills) Technical Troubleshooting (Hard Skills) Customer Service Excellence (Soft Skills) IT Administration (Hard Skills) Server Support and Operations (Hard Skills) Software Deployment and Testing (Hard Skills) 4. Application Support Specialist, Zoom Video Communications, San Jose, CA Job Summary Provide excellent customer service and interface with clients regularly. Work as part of a team to solve/escalate issues as they arise. Log and triage system issues using the company's IT service/help desk software. Analyze system issues in IT applications and determine appropriate actions. Document, track and verify implementation of IT application changes. Provide support to the QA team for testing and sign‑off of changes. Provide training support to end users on IT applications. Assist with development of training assets and documentation. Conduct daily activities in line with the company's quality standards and procedures. Interact with other team members and management teams, both local and remote. Attend client meetings and provide input, meet defined metrics/benchmarks. Be prepared to work, on occasion, outside of normal working hours. Skills on Resume Customer Service Excellence (Soft Skills) IT Service/Help Desk Management (Hard Skills) Problem Analysis and Resolution (Hard Skills) Documentation and Change Management (Hard Skills) Quality Assurance Support (Hard Skills) Training and Development (Hard Skills) Adaptability and Flexibility (Soft Skills) Job Summary Work with other IT teams to implement, support and maintain the infrastructure behind Risk Technology applications Participate in the vendor relationship management of the Archer eGRC system vendor Participate in administrating system configuration to ensure integrity of system environments Support system end users with communication and issue investigation/resolution Develop and maintain work relationships with system stakeholders and end users Estimate requested system work efforts, maintain system documentation Develop, maintain and execute test scripts to ensure system performance Participate in projects to understand new requirements Create designs, implement configuration consistent with overall architecture and direction of the system Test to ensure system functionality works as expected Liaise with other systems and outside vendors to develop and maintain system interfaces Skills on Resume Infrastructure Management (Hard Skills) System Administration (Hard Skills) User Support and Communication (Soft Skills) Stakeholder Engagement (Soft Skills) Project Estimation and Documentation (Hard Skills) Testing and Quality Assurance (Hard Skills) System Design and Implementation (Hard Skills) Job Summary Support customers on complex technical issues including problems related to various AFFIRM products and services. Respond to requests and inquiries from clients within the pre-determined timeframe of service level agreement. Assess and take ownership of problem inquiries from clients. Investigate and resolve problems related to all AFFIRM products and services. Identify solutions to work around open issues/problems that are under investigation or pending resolution. Document, and track, case histories, issues, and actionable steps taken. Perform company software research, testing, and recommendations. Performs quality assurance (QA) testing and user acceptance testing (UAT) for application bugs. Performs build/deployment QA verifications and regression testing on new software packages. Improve documentation of support policies and procedures. Contribute to the development of “win-win” solutions to project issues Skills on Resume Technical Troubleshooting (Hard Skills) Customer Support (Soft Skills) Problem‑Solving (Hard Skills) Documentation and Tracking (Hard Skills) Software Testing (Hard Skills) Quality Assurance (QA) (Hard Skills) Regression Testing (Hard Skills) Process Improvement (Soft Skills) 7. App Support Specialist, Dropbox Inc., San Francisco, CA Job Summary Provide end-to-end user support and training Perform Quality Assurance procedures on system data (validating, searching and cross-referencing information) Perform onboarding procedures for clients and end-users, validate and grant proper access Create and deploy feedback mechanisms for end-users. Analyze results, make recommendations for support process improvement, and implement changes. Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems. Provide support for the testing of new and existing software applications Field incoming requests from end-users to resolve application, software and process issues. Record, track, and document the problem-solving process Successful and unsuccessful decisions made, and actions taken, through to final resolution. Communicate application problems and follow escalation process (management, development teams, end-users, and unit leaders) Skills on Resume Technical Support Skills (Hard Skills) Training and Onboarding (Soft Skills) Quality Assurance Procedures (Hard Skills) Feedback Mechanisms and Analysis (Soft Skills) Problem-solving and Trend Analysis (Hard Skills) Software Testing Support (Hard Skills) Documentation and Record-keeping (Hard Skills) Communication and Escalation (Soft Skills) Job Summary Help the team research and develop new solutions and approaches Providing services, introducing process automation where possible, redesigning workflows Maximize efficiency, participating in and coordinating on projects. Interrogate system tables via SQL and Ingres QBF to find the problem Resolve claim/account integrities and any other errors reported. Worked with SQL's, LINUX shell scripts and managed file transfer programs to maintain and develop systems. Maintain and develop interfaces between various software solutions, helping Create new interfaces and extract data to make the whole council more effective. Acting as a deputy for the support team manager, and as a point of escalation for support team staff on technical issues. Be responsible for the maintenance and development of self-service and eclaim systems, including upgrades. Perform testing on and be responsible for the installation of new releases, software patches and post release actions Run ad‑hoc jobs and reports and use management reporting tools to provide management information. Building automated queues on the batch scheduler, loading and maintaining schedules in line Skills on Resume SQL and Database Management (Hard Skills) Process Automation (Hard Skills) Workflow Redesign (Hard Skills) System Maintenance and Development (Hard Skills) Interface Development (Hard Skills) Project Coordination (Soft Skills) Technical Support (Soft Skills) Data Analysis and Reporting (Hard Skills) 9. APP Support Specialist, Autodesk Inc., San Rafael, CA Job Summary Provide support to the contact area in regards to system issues or application problems. Support customer and team member needs in a timely manner Brainstorm and collaborate on efficient solutions for the Customer Contact Center Test fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved. Assist in maintaining and enhancing performance of existing software and applications Identify and learn appropriate software applications used and supported by the organization. Coordinate with department heads to assess departmental application training needs and objectives. Participate in the design, development, and delivery of software applications training programs and classes. Communicate software updates and frequently asked questions, update knowledge bases to assist in problem resolution. Maintain connectivity to SDC and ability to perform required tasks offsite. Skills on Resume Technical Support (Hard Skills) Customer Service (Soft Skills) Problem-solving and Collaboration (Soft Skills) Software Development and Enhancement (Hard Skills) Software Application Knowledge (Hard Skills) Communication Skills (Soft Skills) Training and Development (Soft Skills) Adaptability and Flexibility (Soft Skills) Job Summary Provide the front-line technical support for both in-house developed and vendor-provided application systems. Work closely with internal users and external vendors Solve system problems and fulfill system enhancement/ bug fixes in a timely manner. Perform the system environment maintenance and assist in the system upgrade and routine test Build up and improve the maintenance automation, monitoring and alert system Identify potential risks and facilitate incident prevention Maintain the knowledge base and operation/experience document management Improve the operational procedures and risk prevention Ensure support activity is in compliance with company policies and regulations Support of the Fiserv cores system applications, document processes and create work instructions Planning maintenance and upgrade activities, maintaining support interfaces between applications Skills on Resume Technical Support Skills (Hard Skills) Communication Skills (Soft Skills) Problem‑Solving Skills (Hard Skills) System Maintenance and Upgrades (Hard Skills) Automation and Monitoring (Hard Skills) Documentation Management (Hard Skills) Compliance and Governance (Hard Skills) Job Summary Works independently to assess, prioritize, troubleshoot and resolve report issues working with the IT Team Meets with employees to provide one‑on‑one technical assistance or training using MS‑TEAMS Functions as subject matter expert on use of software applications to support business processes Analyzes and decomposes reported issues into user stories for the software engineering team Manages and develops all user satisfaction metrics to evaluate services rendered to system users Evaluate and recommend changes to support procedures as part of an ongoing assessment of daily operations Recommends hardware/software enhancements to increase productivity of internal users Maintains passwords, data integrity and systems security for the application environment Provides technical support and guidance through support, training and publication of documentation Builds and maintains knowledge base to support end user independent issue resolution Develops and maintains documents for internal users to improve productivity Participates in the testing and evaluation of new packages/applications, implements prototypes Consult with customers on selection of software applications Manages production assets (hardware, software, etc.) using asset management tools Skills on Resume Troubleshooting (Hard Skills) Training & Support (Soft Skills) Story Creation (Hard Skills) Metrics Management (Soft Skills) Procedure Improvement (Soft Skills) Recommendations (Hard Skills) Security Management (Hard Skills) Job Summary Perform impact analysis on all Incidents and prioritize based on business impacts. Engage with relevant teams and escalate, change Approval Board sign off requirements. Support the execution of all necessary activities to successfully implement software changes following SDLC process and meeting Perform User Acceptance Testing of application changes delivered by the Agile Scrum Team on bi‑weekly basis Provide assistance to customers and members of Customer Support team Troubleshoot and resolve issues in a timely manner Support CS team to deal with Apple and Google App Store Review Process Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality. Compose and constantly update internal documentation Share knowledge, broaden the awareness and common understanding in the company of how customers interact with products in close collaboration with the Product, Tech and CS team, proactively suggest product improvements Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent recurrence. Skills on Resume Incident Impact Analysis (Hard Skills) Change Management (Hard Skills) User Acceptance Testing (Hard Skills) Customer Support (Hard Skills) Process Compliance (Hard Skills) Documentation (Hard Skills) Knowledge Sharing (Soft Skills) Job Summary Monitor an Internal IT Support Database Assist with queries from internal users regarding internal systems and Cloud-based applications such as CaseWare including Caseview, Microsoft including Sharepoint, Quickbooks Xero, ServiceNow and others Review and diagnose requests and work with the team to resolve issues related to bugs and user training Document issues and solutions, and work alongside Development team and vendors to implement improvements Manage a support queue and resolve user requests using effective prioritization Identify product functionality and user training issues Escalate problems in a timely manner by documenting actions taken Identifying issues that require escalation to the development team and vendors for fixes or questions that need to be referred to internal subject matter experts for clarification Build trust with internal users by regularly demonstrating a high level of expertise and professionalism Understand functionality from a user perspective of products used in the various service lines for preparation of files and client deliverables Communicate bugs, user experience challenges and potential areas for process improvement to the development team Skills on Resume Database Monitoring (Hard Skills) Technical Support for Internal Systems (Hard Skills) Issue Diagnosis and Resolution (Hard Skills) Documentation and Collaboration (Hard Skills) Product Functionality and User Training (Hard Skills) Communication and Professionalism (Soft Skills) 14. Application Support Specialist, Verisign Inc., Reston, VA Job Summary Learn and understand appropriate software and hardware supported by the company Ensure daily application data availability to users Work with development team in documenting, coordinating and executing of operational readiness testing Identify root cause and determine remedies for chronic reported issues Perform troubleshooting and participate in problem‑solving efforts for end user issues and back end application maintenance Monitor and follow up on all requests from submission to resolution. Respond to support requests via ticketing, phone and/or email, identify, resolve and/or elevate issues. Ensure content and functionality within applications are a true representation of the specifications provided by various groups within the Firm Ensure bugs and other fixes have been addressed by development team Document resolutions to reoccurring issues or workarounds in the knowledge base Assist in the creation of training documentation or delivery of training to end users Skills on Resume Technical Proficiency (Hard Skills) Data Management (Hard Skills) Testing and Documentation (Hard Skills) Problem‑Solving Skills (Soft Skills) Technical Support (Soft Skills) Monitoring and Follow‑up (Soft Skills) Quality Assurance (Hard Skills) Knowledge Management (Hard Skills) 15. Application Support Specialist, ServiceNow Inc., Santa Clara, CA Job Summary Provide support and consultation to business users and other stakeholders inside and outside IT Services, through tickets and automated alerts Prioritise requests in accordance with agreed criteria and the needs of the organization Ensure that resolution of incidents and completion of requests for the solutions under ownership are within SLA and driving excellent customer satisfaction Proactively identify improvement initiatives that can benefit team and customer, in particular in terms of system documentation and automation Liaise with staff responsible for the design and development of system enhancements in order to overcome known problems or further fulfil user requirements Follow standards and processes in change management. Update system documentation, provide end users with training. Support User Acceptance Testing and make sure that test cases and test protocols are delivered. Understand user requirements and expectations, ensure SOX compliance. Identify and collaborate around best practices for system maintenance and support. Skills on Resume Technical Aptitude (Hard Skills) Customer Service and Communication (Soft Skills) Prioritization and Time Management (Soft Skills) Analytical and Problem‑Solving Skills (Hard Skills) Documentation and Training (Hard Skills) Change Management and Compliance (Hard Skills) Collaboration and Teamwork (Soft Skills) Proactive and Innovative Thinking (Soft Skills) 16. Application Support Specialist, Workday Inc., Pleasanton, CA Job Summary Diagnosing and resolving complex application issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate. Communicating with users by delivering best practice communications, guidance, and other appropriate support until tickets are resolved. Working autonomously to recreate problems and identify necessary fixes using a variety of software tools and resources. Confering with other IT colleagues to assist with solving issues depending on the problem encountered. Identify system bugs and refer the most complex cases to Tier‑Three support. Identify and fix software problems, primarily from internal systems users regarding issues on system usability including to functionality, sign‑on, security access, reporting, and systems upgrades. Develop communications that inform clients and internal users of new software application roll‑outs and implementations, outages and downtime, new system functionality upgrades, software training opportunities, new system documentation resources, and other events that may impact a client's ability to use the existing or new system. Ensure all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management). Identify new system upgrade features or new system implementations to be communicated to clients. Skills on Resume Technical Troubleshooting (Hard Skills) Customer Support and Communication (Soft Skills) Autonomous Problem‑Solving (Hard Skills) Collaboration and Teamwork (Soft Skills) Bug Identification and Referral (Hard Skills) System Maintenance and Upgrades (Hard Skills) Effective Communication Development (Soft Skills) Adherence to Processes (Soft Skills) Job Summary Collaborates with Director, CNST Technology Operations on initiatives, timelines, strategy Lead operations team member accountable for systems and technology Main contact for all outside technology vendors including custom development, IT support, email and other products and services utilized by CNST corporate and the national franchise network Subject matter expert on CNST's custom SAAS product “CNeT” Manages field support and testing as well as design strategy and project management Contributes to the overall support team and brand through collaboration with CNTD to fully understand and develop technical and business requirements of cross functional projects Oversees and monitors CNeT help desk Manages timelines, ticket escalation and support of various systems including ticketing system and project management software Embraces customer experience and ensures technology supports Leads user acceptance testing for CNeT and mobile releases Skills on Resume Project Management (Hard Skills) Technical Expertise (Hard Skills) Support and Help Desk Management (Hard Skills) User Acceptance Testing (UAT) (Hard Skills) Customer Experience Focus (Soft Skills) 18. Application Support Specialist, Advanced Micro Devices, Santa Clara, CA Job Summary Provide the initial setup and configuration of VC's tools. Solicit, collect, and document requirements for new features and functionality. Maintain focus on prioritization of requests, ensuring timely, well‑written communication with all stakeholders. Level 1 support for user reported issues (access, permissions, how to use a given feature, etc) includes logging tickets when bugs are discovered. Responsible for client education and training, both scheduled and on an ad‑hoc basis. Coordinate work between the various internal tools teams. Participates in strategy and accountability for communication and task management with outside development team on new product development in both web and mobile platforms Contact vendors to obtain direction on issue management and to resolve problems Aids in managing the O365 email system including user setup, removal and ongoing support Support of computers, emails, networking at the corporate office for CNST home team employees Skills on Resume Technical Setup (Hard Skills) Requirements Documentation (Hard Skills) User Support (Hard Skills) Client Training (Soft Skills) Coordination (Soft Skills) External Communication (Soft Skills) 19. Application Support Specialist, Square Inc., San Francisco, CA Job Summary Management of incidents and problems (lvl1‑2 support, lvl3) Solving issues and communicating/coordinating with stakeholders (Business, other Technology units, 3rd party suppliers). Operate and maintenance of a wide variety of platforms on Microsoft stack (Internally or externally hosted), like Windows Server, SQL Server, IIS Assist with the capacity planning and architecture of the infrastructure hosting said platforms Automation of maintenance task with Powershell, SQL scripts or C#.NET. Investigate of issues via pre‑acquired knowledge or through database (SQL Server) and code (C#.NET, C#.NET Core, VB.NET, VBA) analysis, based on the understanding of business processes Participate in the planning, architecture, development and deployment of a multitude of business support applications and client facing services as part of the support team Ensuring the future scalability of the developments from an operational perspective Assist during internal and external audits by ensuring that the audited processes are implemented correctly and providing proofs and reports for the audit Skills on Resume Incident/Problem Management (Hard Skills) Stakeholder Communication (Soft Skills) Microsoft Stack Management (Hard Skills) Capacity Planning (Hard Skills) Automation (Hard Skills) Audit Assistance (Hard Skills) 20. Application Support Specialist, Expedia Group, Seattle, WA Job Summary Contact for customers when questions, issues, and opportunities arise Provide basic technical and functional support to resolve straightforward inquiries using knowledge base and other internal resources Collaborate with Services and Product teams to resolve more complex issues Manage and curate the support portal. Apply critical thinking skills and experience in the configuration of software solutions to meet business requirements Plan and execute configuration tasks to support product implementations Collaborate with product development and project management teams Acts as the first point of contact for user support for BI tools and ERP Software such as Deltek Ensures applications delivered via the network operate effectively Installs PC workstation software, patches/fixes, and upgrades Identifies problems and then helps users troubleshoot this problem Complete business analysis tasks and work with system engineers to solve application issues Skills on Resume Customer Communication Skills (Soft Skills) Technical Support (Hard Skills) Problem Solving and Critical Thinking (Soft Skills) Support Portal Management (Hard Skills) Software Configuration (Hard Skills) Project Planning and Execution (Soft Skills) #J-18808-Ljbffr

A leading healthcare organization in San Francisco seeks an Analyst I to support and improve their technical infrastructure. This part-time role involves troubleshooting hardware and software issues, managing user accounts for new hires, and ensuring systems reliability. Candidates should hold a Bachelor's degree in Computer Science with proven experience in technical support, particularly in a non-profit environment. This position offers an hourly compensation range of $33 to $38.50. #J-18808-Ljbffr

A prominent technology company is seeking a Sales Executive to drive business development in the SLED market. You will identify new sales opportunities, build relationships with key stakeholders, and execute strategic sales plans. The ideal candidate has a Bachelor's degree and 3+ years of relevant sales experience in the federal government sector. This position offers a competitive base salary, uncapped commission potential, and a comprehensive benefits package within a supportive team environment. #J-18808-Ljbffr

A fast-growing global technology company in San Francisco seeks an IT Operations Specialist to manage technology support and ensure a seamless IT experience. Responsibilities include deploying equipment, managing IT requests, and optimizing automation processes. Ideal candidates have experience in IT operations and a proactive approach. Salary range is competitive, with additional equity awards and benefits based on qualifications and market conditions. #J-18808-Ljbffr

We're looking for an experienced Customer Support Engineer to serve as Tier 2 support for Impart Security's growing customer base. You'll be the technical expert who helps customers successfully operationalize our Application Protection Platform in complex production environments. Your Impact Serve as the escalation point for complex technical issues requiring deep systems expertise Enable customer success through expert guidance on platform implementation and optimization Solve sophisticated operational challenges that help customers maximize security coverage and performance Bridge the gap between customer environments and our engineering team for critical issues Your Core Responsibilities Provide expert Tier 2 technical support for complex installation, configuration, and operational issues Troubleshoot service interruptions and performance problems in customer production environments Guide customers through advanced deployment scenarios involving Kubernetes, service meshes, and API gateways Analyze system performance using monitoring tools like Datadog to identify optimization opportunities Collaborate with engineering teams to resolve platform issues and implement customer-requested improvements Additional Opportunities Lead customer implementation projects for complex enterprise deployments Develop advanced troubleshooting guides and operational best practices documentation Contribute to platform reliability improvements based on customer operational insights Participate in customer architecture reviews and deployment planning sessions What You'll Bring 5+ years of systems administration experience with focus on production operations and troubleshooting Deep expertise with Kubernetes, including advanced networking, service mesh integration, and troubleshooting Strong knowledge of API gateways and proxies (Nginx, Envoy, Kong) including configuration and performance tuning Experience with eBPF technology and kernel-level debugging for network and security applications Proficiency with monitoring and observability tools, particularly Datadog, for performance analysis and troubleshooting Understanding of modules, plugins, and extensibility frameworks for network infrastructure components Experience troubleshooting complex service interruptions in distributed systems Excellent customer-facing communication skills with ability to explain complex technical concepts clearly to diverse audiences Strong empathy and patience when working with customers during high-stress situations like production outages Proven ability to remain calm under pressure and provide reassuring guidance during critical incidents Strong problem-solving skills with collaborative approach to working with customer teams Why You'll Love It Here Solve complex technical challenges at the intersection of security and infrastructure Work directly with cutting-edge technologies like eBPF and service mesh Collaborate with world-class engineering teams on platform improvements Competitive salary with performance bonuses for exceptional customer impact Comprehensive benefits and flexible work arrangements Opportunity to become a subject matter expert in application security operations No third party recruiters, please. Direct applications only. #J-18808-Ljbffr

The Center for Elders' Independence is a PACE (Program of All-Inclusive Care for the elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful high quality, affordable, and integrated health care services to the elderly. Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants. Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life and the ability for individuals to live in their communities The Position: The IT Systems Analyst plays a key role in shaping how internal users experience technology across the organization. This hybrid role blends systems analysis, technical support, user advocacy, and service improvement to ensure that IT solutions function effectively and meet the real-world needs of employees. The Analyst will support the end user, design user enablement strategies, interpret service delivery data, and collaborate with IT and business teams to enhance service quality, performance, and system functionality. Ideal candidates will combine technical knowledge with analytical problem-solving, project coordination skills, and a strong customer-focused mindset. The salary range for the IT Systems Analyst position at Center For Elders Independence is $ 93,850 - $ 140,774 annual base salary. Salary is based on the market for the position, as well as experience, skills, abilities and work history. DUTIES AND RESPONSIBILITIES Partner with end-users and business teams, to understand and identify pain points, and translate them into technical or process improvements. Design and deliver scalable IT training programs that support system adoption and improve operational efficiency. Develop user-facing documentation such as knowledge base articles, process guides, and training videos to drive self-service and knowledge retention. Monitor service desk trends, system performance data, and usage analytics to identify recurring issues and areas for optimization. Conduct root cause analysis for technical issues and recommend long-term resolutions. Contribute to service review processes and lead initiatives to enhance system usability, reduce friction points, and elevate customer satisfaction. Participate in intake and discovery sessions to capture business requirements for new features, enhancements, and service offerings. Support the rollout of new IT solutions by contributing to change management, training materials, and communication plans. Assist in user acceptance testing (UAT) and validation of new or updated systems and tools to ensure functional alignment. Serve as tier 1 and 2 technical support for complex technical issues; diagnose, document, and triage them appropriately. Track and analyze service management data (via ITSM tools) to identify opportunities for automation or process streamlining. Engage with third-party providers for system delivery, support, training, and infrastructure services as needed. Promote adherence to IT policies, standards, and best practices; provide guidance to users and stakeholders. Actively contribute to cross-functional IT projects, ensuring the user perspective and operational requirements are represented. QUALIFICATIONS Bachelor's degree in a computing-related discipline, or equivalent experience. 5+ years of experience in IT systems analysis, technical support, vendor management, or service delivery within a structured IT environment (e.g., ITIL framework). Proven ability to translate technical challenges into business-relevant insights and solutions. Strong experience designing and delivering IT training to diverse user groups. Demonstrated success in process improvement initiatives or service optimization projects. Familiarity with ITSM tools such as ServiceNow, Jira, Zendesk, or Freshservice. Hands-on experience with: Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, OneDrive) Identity & access management (Microsoft Entra ID, Active Directory) Device lifecycle and endpoint management tools (e.g., Intune, Autopilot) Network monitoring and troubleshooting (e.g., Cisco, SolarWinds) Contact Center solutions (e.g., Genesys, Five9, 8x8, Nice InContact) Strong interpersonal and communication skills-able to engage both technical and non-technical stakeholders. Excellent documentation, knowledge management, and reporting capabilities. ITIL certification (v3 or v4) strongly preferred. Microsoft 365 or similar technical certifications are a plus. "Be the bridge between people and technology-help shape an IT experience that empowers, not frustrates." Center for Elders' Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a "capitation" healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.

Vision We're creating the shift to voice as humanity's default interface. Why voice? Because voice captures the nuance, the emotion, and the humanity of interactions in ways text alone can't: voice makes technology human again. Mission We're building the platform for the future of voice technology. Our market edge is extensible, reliable infrastructure designed for the full complexity of voice interactions. 18 months, 150k developers, adding 1000 every day. Give it a try here The Role Bridge between our customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction. This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve. Will be responsible for resolving customer support tickets across Slack, email, and Discord. Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered. Qualifications 2+ years of hands-on experience shipping products and interacting with enterprise customers - you need to be able to deliver features and speak to enterprise teams from day 1 Quick learner: You can rapidly ramp up on what a customer's use case and requirements are in order to provide immediate value Self-starter: You take initiative to get things done and figure out what's the highest value thing to do Must have prior experience working with LLMs. Bonus: Previous technical founder of a B2B SaaS company #J-18808-Ljbffr

A leading technology company is seeking a Senior Software Engineer to join the Desktop team. This role involves leading initiatives to improve the stability and performance of Slack's desktop client, with a strong focus on Chromium and Node.js technologies. The ideal candidate will demonstrate expertise in desktop development and possess exceptional communication skills, ensuring effective collaboration across teams. Candidates must hold a degree in Computer Science or a related field and be passionate about working in a dynamic environment that values innovation. #J-18808-Ljbffr

A pioneering autonomous vehicle technology firm is seeking a Technical Detective in San Francisco. The ideal candidate will solve complex software and systems issues, providing critical technical support for our autonomous truck fleet. This challenging role requires strong problem-solving skills, experience analyzing large-scale logs, and proficiency in C++ and Python. Join a team focused on revolutionizing the autonomous vehicle industry and contribute to building reliable operations. #J-18808-Ljbffr

Contract Advanced level of server, desktop and remote support knowledge. This experience should include Administration of the following: Windows Server (2000, 2003, 2008), Active Directory, and other third party software and tools (Altiris, Ghost, Anti-Virus, vCloud, etc.) Intermediate to Advanced understanding and experience with Enterprise Network Infrastructure and Topology (WAN, LAN, PCI, Cisco, Ethernet, Wireless, Telephony, etc.) Project management and organizational skill must be sophisticated enough to be able to track and drive complex global technical initiatives to completion with the assistance of Retail IT/third party vendor staff Ability to support working outside of normal business hours to provide after hour or "on-call" support when necessary to solve high profile issues or complete critical path projects All your information will be kept confidential according to EEO guidelines #J-18808-Ljbffr

About the Team The IT Services and Support team provides seamless, reliable IT solutions across OpenAI. We run a fast-moving helpdesk environment that supports employees, manages vendor relationships and equipment inventory, and continually improves our processes and documentation to enhance the employee experience. About the Role As a Senior IT Support Specialist, you will handle advanced troubleshooting and own more complex IT initiatives. In addition to supporting employees day-to-day, you will lead process improvements, manage vendors, and drive technical projects that enhance OpenAI's IT environment. This role is based in our San Francisco office and requires five days per week on site. Relocation assistance is available. In this role, you will: Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings. Collaborate across OpenAI: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders. Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests. Manage Vendors and Equipment: Coordinate with logistics team and vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems. Participate in on-call rotation: Join a scheduled helpdesk on-call rotation for priority incidents. You might thrive in this role if you: Have strong technical expertise in mac OS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products. Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions. Excel at troubleshooting and problem-solving within Mac and mac OS environments, ensuring smooth operations for users. Have experience orchestrating high-production all-hands events, managing the AV and technical aspects to ensure successful outcomes. Are experienced with Jira, leveraging it for IT service management (ITSM) to streamline processes, track incidents, and ensure efficient support ticket handling and resolution. Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement. Exhibit precision and attention to detail in your work, consistently delivering high-quality results. Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences. Are proactive in process improvement and vendor management, with added value in mentoring junior team members, automating workflows via scripting or low-code tools, and managing IT projects as a bonus. This role is based out of our San Francisco office, requires 5 days in office per week, and we offer relocation assistance to new employees. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. #J-18808-Ljbffr

Employment Type Full time Department General & Administrative Compensation San Francisco Bay Area $110K - $125K Envoy's compensation package includes a market-competitive salary, equity for all full-time roles, and excellent benefits. Final offers may vary within the provided range, depending on experience, expertise, and other factors. Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together. Learn more at envoy.com About the role Envoy's Workplace Technology team strives to create a workplace that just works. You will join an experienced IT team in building, supporting, and growing an innovative technology experience for all Envoys. We believe that IT is more than a service desk; we don't just keep the lights on, we help design the light. Our team is looking for an exceptional/experienced tech analyst who will be the primary point of escalation for front-line issues, communication, and resolution. This is a full-time role, reporting to our Workplace Technology Manager. Envoy is a fast-paced startup environment, and we look for people who are creative, agile, and organized. This is an on-site position that requires 5 days a week (Monday-Friday) in our San Francisco HQ. You are A seasoned, experienced professional with a full understanding of providing IT support. You will Provide level 2 and level 3 support for technical issues. Support Envoys in their daily service, software, and hardware requests. Resolve complex Workplace Tech support requests. Conduct root cause analysis, identify appropriate solutions, and implement them. Document and train the team on IT subject matter expertise. Support and continuously improve onboarding and offboarding processes. Collaborate on team, department, and company-wide IT-owned initiatives. You have Enjoy working in a customer-focused, technical environment. Strong experience working with mac OS, iOS, and SaaS services and tools. Ability to communicate problem-solving related questions and directions in a clear and accessible way. Design, build, and maintain Okta/JIRA Workflows to automate identity lifecycle events (onboarding, offboarding, role changes, and app provisioning). Identify opportunities for workflow optimization using Okta APIs, hooks, and integrations. Manage JAMF Pro for mac OS and iOS devices across the organization. Create and maintain configuration profiles, policies, and scripts to automate device setup and compliance enforcement. Prioritize a variety of tasks and service requests in a dynamically changing environment. Experience in automating workflows and implementing system improvements. Advanced administration skills in applications like Atlassian, Google Workspace, Okta, Zoom, Zapier, Slack, and other SaaS apps. You'll get A high degree of trust in your ideas and execution. An opportunity to partner and collaborate with other talented people. An inclusive community where you feel welcomed and cared for as a person. The ability to make an immediate impact, helping customers create a great workplace experience. Support for your personal and professional growth. Bonus points Expertise in specific technologies or platforms, particularly within Apple's ecosystem. Familiarity with ITIL methodologies or certifications. If you have any questions related to compensation, please contact Recruiting after you apply. #LI-Hybrid By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law. Compensation Range: $110K - $125K #J-18808-Ljbffr

Title: Manufacturing Systems Support Engineer Pay Rate: $55/hr+ DOE Hours: Hybrid 3 days per week on site Type: Contract 6+ Months with possibility of extension About Our Client Our client is a pioneering automotive services organization committed to redefining how people move. With a focus on innovation, quality, and user experience, they collaborate across industries to develop transformative solutions that respond to evolving urban needs. About the Role As a Manufacturing SystemsSupport Contract Engineer,your primary roles are to work closelywith the companies production teamsand Base Ops Service Operations at various facilities, either remotely or in person,to troubleshoot any Manufacturing Systems and SAP S4 system related issues, identity the root causes of these issues, and resolve the issues directly in the systems or work with personnel, production team members, Manufacturing Engineering Quality, Process, and MES Team engineers to resolve the issues. What you will be doing: Perform day-to-day Manufacturing Execution System (MES) operationsupport at Zoox Facilities Resolve any MES-related issuesraised by production technicians Troubleshoot and resolve any MES data collection issues Work with production technicians to resolve any MES operation issues Monitor MES/S4Integration errors and assist in the resolution of the errors Monitor BaseOpsSAP Support channelrequests and resolveany SAP EAM and Configuration Management related issues Provide onsite, in-person supportin company facilities in the San Francisco Bay Areas, specifically Fremont and Hayward. About You Required Qualifications: Bachelor's degreein a relevant areas in Computer Science,Information Technologies, or Engineering Minimum of 4-6 years of relevant experience in MES usage in a manufacturing environment (requirements analysis, design definition, software development, and solutions implementation); 3+ years of Hands-on Experience with SAP ME/Mii/PCo and Kepware applications Prior experience working on SAP EAM systems. Ability to understand complexmanufacturing processes and systems; Customer-focused, positive, supportive, self-motivated, considerate personality required - must work well in a team environment Preferred Qualifications: Master degreein Engineering Experience in an automotive manufacturing production environment Strong understanding of the plantfloor manufacturing systemarchitectures and industrial communication protocol Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visas. About Cinder Cinder is a people-first staffing and recruiting company committed to creating workplaces where employees feel valued, supported, and engaged. Our mission is to leverage our power as a recruiting and consulting company to build workplaces where people thrive. Backed by our ISO 9001 certification, we deliver high-quality staffing solutions, and our clients have rated us over 100% for multiple quarters. Join us and be part of a team that makes a real impact!

A robotics and AI company in Palo Alto is seeking a Principal Enterprise IT Engineer responsible for leading IT strategy and architecture across the organization. The ideal candidate will have expert knowledge of Google Workspace and Okta, strong scripting skills, and experience scaling IT systems in high-growth environments. This role offers a competitive salary of $180,000 - $235,000 along with comprehensive health benefits and 401(k) matching. #J-18808-Ljbffr

The Role As an IT Engineer, you will provide a full spectrum of IT Support to the firm. Based in our San Francisco office you will serve as the face of the IT team as the primary support contact in the office for a diverse population of end users including the Executive level. You will take point on all IT needs that originate in the SF office. When not directly supporting the office, you will contribute to remote supporting the hybrid firm at-large and serve as a third level escalation point for service tickets. The ideal candidate must have an innate desire to serve and support those around them, taking initiative to offer their services in any situation that may call for it. Low ego and agility are key. You must feel comfortable diving under desks to rig up a clean cable management solution, to supporting C-suite executives in high leverage situations, to coordinating A/V vendors for a live in-office event, to contributing on a complex SaaS system integration project with collaborators spread across the US timezones. In this hybrid role, you should feel equally comfortable supporting users via email, chat, video call or in-person. You possess the skill to effectively troubleshoot and diagnose issues, conveying your insights through clear writing in a manner that is both friendly and professional. You carry this same demeanor into a video call or in-person interaction when the situation calls for it. You will work independently on many tasks but understand the importance of constant communication and collaboration to ensure you\'re in sync with the priorities of the larger team. You must have deep technical knowledge across various domains including MacOS, Windows, iOS, and Android. Experience across a breadth of SaaS applications like Okta, Google Workspace, and Slack are required. You will have experience supporting fleets of endpoints, IT and networking infrastructure, and complex, multi-vendor IT environments. Experience managing integrated conference room A/V systems as well as supporting live event production are preferred. This role requires an in-office presence 5 days a week in our San Francisco, CA office. To join our team, you should be excited to: Deliver a first-class, white-glove customer service experience for everyone who interacts with or within the technical systems of the firm Troubleshoot and resolve escalated IT requests from across the entire organization, up to and especially our Executive Suite Design, implement, maintain, and secure all IT systems and the entire SaaS software stack in our environment Lead IT projects, coordinating cross-functional and distributed teams and ensuring timely and successful delivery Uphold, enforce and improve the firm\'s IT security posture through diligent and rigorous planning and execution of all IT activities. Seek opportunities for IT automations using workflow builder tools or scripts Build and cultivate long-term relationships Manage vendor relationships for support and staying abreast of latest developments Author and publish high quality documentation and knowledge base articles that serves IT peers and end users Ability to juggle high volume workstreams, stay agile and reprioritize often are critical to succeed in this role Drink from the firehose: always learning new technologies, understand new workflows, and always open to feedback to hone your customer service approach and build new technical skills Minimum Qualifications 6+ years experience in systems, networking, or security administration and experience in client-facing IT roles with demonstrated track record of excellence and increasing responsibilities Growth mindset, tech-native, resourceful, optimistic and proactive attitude, always willing to serve in any situation Strong general troubleshooting skills to diagnose, identify, and resolve technical issues Critical thinking mindset to analyze complex, multi-dimensional problems and navigate towards a proposed solution Exceptional communication skills, both verbal and written Ability to work effectively within the most senior levels of the organization Aptness to prioritize and execute tasks in a high-pressure environment Strong MacOS and Windows skills are required Strong iOS skills are required; Android skills are preferred Experience with administering a wide breadth of SaaS tools is required (e.g. Okta, JAMF, Google Workspace, etc.) Experience with client platform engineering is required (e.g. Jamf, Kandji, Intune, etc.) Experience with networking concepts and protocols is preferred (e.g. switching, routing, DHCP, DNS, RADIUS, etc) Experience working with Zoom, Zoom Rooms, and integrated Audio/Visual systems is highly preferred Low ego, high empathy, and the capacity to collaborate effectively with diverse teams The anticipated salary range for this role is between $189,000 - $221,000, actual starting pay may vary based on a range of factors which can include experience, skills, and scope. This role is eligible to participate in the a16z carry program and various discretionary bonus programs as well as benefit and perquisite plans including health, dental, vision, disability, life insurance, 401K plan, vacation, and sick leave. a16z culture We do only first class business and only in a first class way We take a long view of relationships, because we are in the relationship business We believe in the future and bet the firm that way We are all different, we recognize that, and we win We celebrate the good times We do it for the team We play to win At a16z we are always looking to hire the absolute best talent and recognize that diversity in our experiences and backgrounds is what makes us stronger. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. These differences are what enables us to work towards the future we envision for ourselves, our portfolio companies, and the World. Our organization participates in E-Verify. Click here to learn about E-Verify. Andreessen Horowitz hereby reserves the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes. #J-18808-Ljbffr

About Nooks.ai: Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like Hubspot, Rippling, and Toast, and hundreds more. For more information, visit Nooks.ai **************** About the role: Nooks is searching for our first IT Engineer to own all internal IT. Reporting to our VP of Engineering, you'll manage digital and physical security, office technology, AV systems, employee onboarding, and company-wide tooling operations. You are a master of AI and automation, love to learn, solve problems proactively, and prioritize the employee experience. This role supports a 200+ employee start up that is growing rapidly. Join us in being an integral part of our growth and ensuring a fast, secure, and reliable technical experience for our employees from day one. What you'll do: Employee Lifecycle & Helpdesk Manage end-to-end user onboarding/offboarding, including account provisioning (Google Admin, OpenAI, internal tools), SSO access, device setup, and workspace readiness. Operate the daily IT helpdesk, supporting issues related to VPN access, device troubleshooting, application permissions, and equipment repairs. Manage device lifecycle: wiping laptops, device upgrades, refresh cycles, Apple Business Manager, and Kandji MDM. Systems Administration & Tooling Administer company systems including Google Workspace, Kandji, 1Password, VPN, device compliance tools, and internal corporate apps. Configure tags, groups, role-based access control, and handle provisioning/deprovisioning across SaaS tools. Maintain and update Kandji blueprints based on security, compliance, and customer requirements. Support SSO integrations, SCIM automation, and improvements to IAM workflows. Manage corporate IT infrastructure accounts, licenses, subscriptions (e.g., CDW, Cisco). Alert monitoring integrations and automating security workflows experience is a plus Security, Compliance & Policy Partner with Security/Eng to support: Device trust and endpoint compliance EDR monitoring and alerts triage Backup, acceptable use, data retention, and access policies Support audit requirements (SOC2/ISO) including access reviews, badge/camera systems, and physical security setup. Office Technology & AV Own AV and in-office tech operations Set up and troubleshoot meeting room devices, conferencing systems, tablets/navigators, digital signage, IoT devices, and Chromecast/Apple TV. Manage all-hands AV production, including audio hardware, cameras, mic setup, presenter laptop configuration, and remote broadcast quality. Build and maintain AV SOPs, trainings, and room-use documentation. Drive improvements to conference room experiences including cameras, microphones, projectors, and cable management. Prior experience in new office build outs is a plus Network & Workplace Infrastructure Support office network operations (in partnership with vendors/partners), including: WiFi setup and troubleshooting, VLAN configuration, IoT and device onboarding, Printer setup and maintenance, Conference room hardware upgrades and replacements Help maintain IDF rooms, structured cabling, and hardware inventory. Projects & Backlog Execution Lead or contribute to ongoing IT/Tech Ops projects, including: Automating onboarding/offboarding via SSO + SCIM Upgrading device compliance profiles and blueprints Implementing new AV solutions for meeting rooms and common areas Rolling out new conferencing hardware across multiple offices Implementing badge systems, cameras, and physical access tools Improving tool access workflows and internal IT documentation Who you are: 3-7+ years of hands‑on IT or Workplace Technology experience Strong experience with Google Workspace, Kandji (or similar MDM), ABM, VPN, and common SaaS provisioning Comfortable with AV systems, conferencing equipment, and office tech environments Ability to manage multiple office setups and coordinate with vendors Experience writing IT policies, SOPs, and training documentation Strong troubleshooting background across networks, devices, and SaaS apps A bias for automation and process improvement Equal Employment Opportunity Statement Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team. #J-18808-Ljbffr

About AngelList We exist to accelerate innovation. We do this by giving more people the opportunity to participate in the venture economy by building the financial infrastructure that makes it possible for more people to invest in world-changing startups. We also build tools for startup founders that help them run their operations, so they can focus on building their company. AngelList is the nexus of venture capital and the startup community. We support over $171B+ assets on our platform, and we've driven capital to over 13,000 startups. 57% of top-tier U.S. VC deals involve investors on AngelList. While our scale is large, our ambitions are even larger - we're innovating on the infrastructure for venture and individual investors and the startups they invest in. Come build with us! About the Role We're looking to add a new IT Lead; a builder who can rethink the function for an AI‑first world, designing and executing a roadmap that automates intelligently, scales seamlessly, and redefines how IT enables our company. You'll be accountable for the technology experience of every employee at AngelList, from day one onboarding to daily productivity. You'll lead cross‑department projects, embed security into every process, and bring an automation‑first approach that frees our people to focus on their most valuable work. Responsibilities Design and own the IT strategy, prioritizing automation, AI‑driven workflows, and measurable impact. Build and maintain secure, zero‑touch systems for onboarding, offboarding, and role changes. Lead cross‑functional initiatives spanning engineering, security, ops, and leadership. Define and enforce MDM and endpoint policies that balance security and usability. Manage and optimize SaaS platforms and productivity suites for cost, compliance, and performance. Partner with the CISO to identify and close security gaps. Oversee office IT infrastructure to ensure reliability and a great employee experience. Track and improve IT service delivery using clear metrics and employee feedback. What We're Looking For 5+ years in IT leadership roles with a focus on automation and AI adoption. Proven success driving multi‑stakeholder projects from planning to delivery. Strong security acumen and experience with identity/access management and MDM. Ability to operate both strategically and hands‑on. Excellent communicator, able to explain technical solutions in plain language. Comfortable making decisions with incomplete information in fast‑moving environments. If you don't tick every box above, we'd still encourage you to apply. We're building a diverse team whose skills balance and complement one another. Office Locations AngelList has offices in two hub cities: San Francisco and New York City that you can choose to work from. This role is based in our SF office. We're focused on hiring within these hubs and people hired from these hub offices are expected to come into the office twice per week (Tuesdays and choice between Wednesday or Thursday). Compensation The compensation for this role consists of a competitive base salary, benefits, and equity package. The base salary for this role is $140,000+ annually but actual will vary based on a number of factors including a candidate's professional background, experience, and location. Additional details about our Total Rewards package will be provided during the recruitment process. Benefits We support our employees in their lives both inside and outside of work. * See additional detail on our benefits here: *********************************** * Learn about our Funders & Founders Program here: *************************** Working at AngelList At AngelList, we are united in our purpose to accelerate innovation and build the future of private markets. Our beliefs and values shape how we work, collaborate, and create impact. If the below resonate, we'd love to have you with us. *Beliefs: ************************** *Values & Leadership Expectations: ************************* AngelList is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr

A leading tech company in San Francisco seeks an Application Support Specialist. The role ensures smooth software and hardware operations, provides end-user support, and coordinates with development teams. Responsibilities include troubleshooting, documenting resolutions, and participating in product testing. Ideal candidates have expertise in customer service, problem analysis, and technical support, contributing to enhanced user experience and satisfaction. #J-18808-Ljbffr