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Technical support specialist jobs in Nashville, TN

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  • IT Support Specialist

    Us Tech Solutions 4.4company rating

    Technical support specialist job in Nashville, TN

    Duration: 12 months (with possible extension) Top 3 Skills: Support of Windows/Office and local applications, Troubleshooting software and hardware issues, Customer service • This role will be responsible for assessing staff work and give them feedback to maximize performance. The goal is to achieve drive excellent performance from your team that will bring sustainable business growth. Responsibilities: • Assist in the formulation of targets for individuals and teams • Hire and onboard new employees • Answer questions from staff and provide guidance and feedback • Anticipate escalation and take over calls when needed • Devise ways to optimize procedures and keep staff motivated • Measure performance with key metrics such as call abandonment, calls waiting etc. • Ensure adherence to policies for attendance, established procedures etc. • Keep management informed on issues and problems • Prepare monthly/annual results and performance reports Requirements: • Experience in customer service is essential • Proficient in English; Good knowledge of additional languages will be a definite plus • Working knowledge of MS Office • Tech savvy with knowledge of telephone equipment and relevant computer programs • Knowledge of performance evaluation procedures • Outstanding communication and negotiation abilities • A results-oriented approach • Excellent organizational and leadership skills • Ability to work under pressure About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Aaditya Email: ****************************** Internal Id: 25-55264
    $30k-44k yearly est. 3d ago
  • Information Technology Help Desk Technician

    Insight Global

    Technical support specialist job in Nashville, TN

    Onsite - Antioch, TN 4-month contract to hire Must Haves: basic trouble shooting with Microsoft applications customer service experience great communication Plusses: bachelors degree
    $35k-58k yearly est. 2d ago
  • Technical Support Specialist

    Computer Manufacturing

    Technical support specialist job in La Vergne, TN

    We are seeking skilled NVIDIA Server Support Technicians to install, configure, maintain, and troubleshoot NVIDIA servers and related hardware in a fast-paced data center environment. Key Responsibilities: Install, configure, and deploy NVIDIA servers for optimal performance and scalability. Perform maintenance and firmware updates on NVIDIA GB200 servers. Troubleshoot and resolve server hardware/software issues to minimize downtime. Monitor and optimize server performance and stability. Apply system updates, patches, and drivers as needed. Assist with server integration and data center operations, including rack setup and cabling. Maintain documentation on configurations, maintenance, and issue resolution. Collaborate with IT and network teams to ensure seamless operations. Required Qualifications: Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Proven experience supporting NVIDIA or similar high-performance server hardware. Strong understanding of server components, OS (Linux/Windows), and networking (TCP/IP, DNS, DHCP). Experience with server virtualization and data center operations. Excellent troubleshooting, problem-solving, and communication skills. Preferred Qualifications: Experience with NVIDIA GPUs, CUDA, or high-performance computing environments. Knowledge of IPMI, iLO, or similar management frameworks. Certifications such as CompTIA A+, CCNA, or equivalent. Familiarity with AWS, Azure, or Google Cloud integration.
    $35k-58k yearly est. 2d ago
  • Service Desk Technician

    BGSF 4.3company rating

    Technical support specialist job in Nashville, TN

    We are seeking a Service Desk Technician for a contract-to-hire opportunity based in Nashville! (Night Shift) This role provides technical support for employees and departments in a 24/7 environment, including monitoring electrical and network systems to ensure stable and continuous service. Key Responsibilities: Diagnose and resolve technical issues using documented procedures. Perform or monitor system health checks and maintenance tasks. Understand job scheduling tools, activation, monitoring, and storage processes. Maintain basic knowledge of server operating systems, file systems, data center infrastructure, and data recovery. Understand networking protocols, principles, and basic troubleshooting. Communicate critical issues clearly to appropriate personnel. Support installation, configuration, and usability of computers, peripherals, and software. Troubleshoot network and computing device issues remotely when possible. Escalate unresolved issues per established guidelines. Provide training and orientation to users as needed. Answer phones at all times during scheduled shifts. Take ownership of customer emails and respond within established timelines. Required Skills & Experience: Minimum of 1 year in an IT support center environment. Strong computer skills, especially in Microsoft Office (Outlook, Word, Excel, PowerPoint). Excellent customer service and communication skills. Highly organized and detail-oriented. Ability to work both independently and in a team setting. Skilled at identifying and resolving problems to improve service. Timely response to customer inquiries using established procedures. Preferred Skills & Experience: Experience in contact center or helpdesk environments. Familiarity with Microsoft products (Windows, Office). Comfortable in fast-paced settings. Experience with ITSM tools such as Cherwell, ServiceNow, Remedy, etc. BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
    $31k-40k yearly est. 2d ago
  • Help Desk Specialist

    Robert Half 4.5company rating

    Technical support specialist job in Nashville, TN

    We are seeking a Help Desk Specialist / Client Support Technician to provide onsite technical support for end users. This role is responsible for troubleshooting hardware and software issues, supporting Windows and Microsoft Office environments, and delivering excellent customer service to internal clients. Key Responsibilities Provide first-level technical support for Windows operating systems, Microsoft Office, and local applications Troubleshoot and resolve hardware, software, and peripheral issues in a timely manner Respond to help desk tickets, phone calls, and walk-up requests with a customer-first mindset Document incidents, resolutions, and procedures accurately within the ticketing system Escalate unresolved or complex issues to appropriate teams as needed Follow established IT policies, procedures, and service standards Participate in onboarding and job shadowing until able to work independently Required Qualifications 1-2 years of experience in a help desk, desktop support, or technical support role Strong knowledge of Windows OS and Microsoft Office applications Hands-on experience troubleshooting hardware and software issues Excellent customer service, communication, and problem-solving skills Ability to work effectively in an onsite, fast-paced support environment Associate's Degree required
    $29k-37k yearly est. 4d ago
  • IT Support Technician

    Ariento

    Technical support specialist job in Franklin, TN

    This is an on-site in person position; candidates must be able to commute or willing to relocate to the area. Salary: $50,000.00 - $70,000.00 per year Ariento, Inc. is seeking multiple Support Technicians to join our newly established Nashville team! Technicians provide enterprise-level assistance to our customers, diagnose, and troubleshoot technical issues, answer queries and provide solutions. Key Responsibilities Provide technical support via phone, emails, chat and text using Zendesk ticket platform Serve as the first point of contact for customers seeking assistance Responsible providing accurate and professional resolution on all supported issues promptly, within SLAs Systematically troubleshoot technical issues to narrow down cause and provide solutions Explain technical issues/concepts to non-technical customers Escalate problems as needed or when required Serve as subject matter expert for Ariento's products and services and advise customers when they have questions or recommendations is warranted Record, track, and document the helpdesk ticket problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution Ask customer targeted questions to quickly understand the root of the problem Prioritize and manage several open issues at one time Follow up with clients to their issues are fully resolved after troubleshooting Provide excellent customer service as measured by NPS and CSAT Provide input for the product team on the development of new product features Document knowledge base articles to ensure repeatable best practice support efforts Work with end users and vendors to resolve issues. Contribute knowledge of trending and/or major issues. Participate in cross training sessions, both leading and learning. Accurately and efficiently document support issues and resolutions in the ticketing system. Contribute to conversations with the leadership team around process development/improvement for support strategies. Other duties as assigned. Required Qualifications Associates or bachelor's degree in IT related field or equivalent combination of related education, training, and experience 1 year of Help Desk experience (Preferred) Ability to commute to the Franklin, TN office. Ability to systematically diagnose and troubleshoot technical problems Excellent oral and written communication skills Strong attention to detail Strong customer service skills and experience in customer service type job Preferred Skills & Certifications Experience with Microsoft 365 administration Job Type: Full-time Work Location: In-person in the Franklin, TN office. Benefits: 401(k) Paid time off Health insurance Optional Dental and Vision insurance Compensation Package: Profit sharing Annual pay
    $50k-70k yearly 1d ago
  • IT Support Technician

    Technology Company 4.4company rating

    Technical support specialist job in La Vergne, TN

    Duration: 12 Months Contract Pay rate: $30/hr. on w2 without benefits Shift times - Second shift hours: 4:30 pm - 1:00 am - OT: 4:30 pm - 2:30 am Third Shift is M-F; 12.00 am to 07.00am Job Description: Our customer is seeking skilled NVIDIA server support technicians to join its team. You will install, configure, maintain, and troubleshoot NVIDIA servers and associated hardware in this role. The ideal candidate will have substantial experience in server hardware support, specifically with NVIDIA products, and a passion for working in a fast-paced, dynamic environment. Key Responsibilities:Server Installation & Configuration: Install, configure, and deploy NVIDIA servers in data center environments, ensuring they are correctly set up for optimal performance and scalability. Hardware Maintenance: Perform regular maintenance and health checks on NVIDIA GB200 servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components. Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the NVIDIA servers, ensuring minimal downtime and maintaining system integrity. Performance Optimization: Monitor server performance and implement corrective actions to optimize NVIDIA hardware's efficiency, stability, and reliability. System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments. Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network. Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues. Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure. Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling. Required Skills and Qualifications:Bachelor's degree in information technology, Computer Science, or a related field, or equivalent technical certifications and experience. Proven experience working with NVIDIA servers or similar high-performance computing hardware. Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems. Familiarity with server operating systems (Linux, Windows Server) and server management tools. Experience with server virtualization, data center management, and cloud-based environments. Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.). Proficiency with server diagnostics tools and hardware monitoring software. Excellent troubleshooting and problem-solving skills with attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical personnel. Preferred Qualifications:Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies. Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments. Knowledge of server management frameworks like IPMI, iLO, or similar. IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus. Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure. Additional Information: Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly. Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods , and move about production and warehouse facilities. The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises. The ideal candidate must demonstrate a high level of professionalism and have a positive and outgoing attitude. They should also be collaborative and thrive in a team-oriented environment
    $30 hourly 3d ago
  • Data & Systems Specialist

    Tennessee Bar Association 4.3company rating

    Technical support specialist job in Nashville, TN

    The Data & Systems Specialist supports the Tennessee Bar Association's daily operations by managing and optimizing the organization's core platforms, including the Association Management System, Learning Management System, bulk email platform, and the TBA website (managed through the AMS). This role ensures data accuracy, maintains functional system workflows, builds and updates website pages, and provides consistent support to staff who rely on these systems for member services, Continuing Legal Education (CLE) programming, communications, and engagement. Working collaboratively with the Membership, Education & Professional Development, Communications, Young Lawyers Division (YLD), and Access to Justice (ATJ) staff, the Data & Systems Specialist focuses on practical, hands-on system administration, data manipulation, reporting, and campaign execution. While not a programming or deep analytics role, it requires strong technical aptitude, comfort with data tools, and the ability to learn and navigate complex systems with ease. II. Essential Job Duties System Administration & Data Integrity · Manage daily operations of the organizations AMS (MemberCentral), LMS (PathLMS), Bulk Email Platform (Emma), and the TBA website. · Maintain accurate member records, rosters, profiles, and related data sets. · Troubleshoot system issues and coordinate with vendors when needed. · Maintain internal documentation, SOPs, and data standards for consistency and reliability. · Provide onboarding and ongoing training to staff on AMS, LMS, and related systems. Website Management & Content Updates · Build, edit, and maintain web pages within the AMS framework, including program pages, event listings, committee/section pages, and membership resources. · Ensure website content is current, accurate, accessible, and aligned with TBA branding standards. · Collaborate with staff to publish announcements, updates, and departmental resources. · Maintain digital content supporting Membership, CLE, Communications, YLD, and ATJ initiatives. Reporting & Data Analysis Support · Create and maintain recurring and ad hoc reports for Membership, Education, Communications, . YLD, ATJ, and general operations. · Provide clear, practical data summaries to support daily decision-making and program evaluation. · Conduct data imports, exports, normalization, cleanup, and segmentation. · Reviews data to identify trends, gaps, and accuracy issues and applies best practices to support consistent data maintenance and improvement. · Uses data insights to identify workflow efficiencies and recommend process improvements that support effective day-to-day operations. Membership & CLE Engagement and Outreach Support · Assist with developing and executing membership and CLE recruitment, promotion, renewal, and engagement campaigns. · Build segmented lists for membership drives, CLE marketing, event promotions, targeted outreach, and automated workflows. · Track outcomes of membership and CLE campaigns and provide data insights to refine strategies and improve engagement. · Maintain membership-related and CLE-related landing pages, automated emails, and digital assets that support participation and retention. · Provide data and operational support for day-to-day departmental outreach efforts requiring accurate targeting and consistent communication. Internal & External Customer Service Support · Serve as a responsive resource for staff, members, section/committee leaders, YLD, and ATJ partners needing system or data assistance. · Provide timely support and troubleshooting for staff using AMS, LMS, email tools, and website modules. · Assist members and external users with account, login, profile, CLE tracking, or other system navigation issues when escalated. · Communicate clearly with staff to ensure data needs are met and workflows operate smoothly. · Maintain a service-oriented approach, ensuring accuracy, clarity, and responsiveness in all interactions. III. Critical Competencies Proficiency in the following competencies is required for distinguished performance in this position: · Demonstrates strong technical aptitude with the ability to quickly learn and effectively adopt new systems and technologies. · Proficiency in Excel and common data manipulation tools (sorting, formulas, lookups, cleaning). · Experience with AMS and LMS platforms (preferred: MemberCentral and PathLMS). · Stays current on technology trends and identifies opportunities to improve workflows and operations. · Ability to build reliable reports and present findings clearly to non-technical stakeholders. · High attention to detail and dedication to maintaining accurate data. · Strong communication skills and a service-oriented mindset. · Effective problem-solving abilities and logical troubleshooting. · Demonstrated commitment to providing excellent customer and member service, especially when assisting users with account, login, CLE, or navigation issues. · Strong teamwork and collaboration skills, including the ability to work productively with cross- departmental staff and contribute to shared goals. IV. Other Job Duties Performs other job duties as assigned, including: · Completes other projects as assigned by TBA's Assistant Executive Director and Executive Director. · Performs other related duties as required. V. Equipment Operated · Telephone, computer, printer, photocopier and postage meter. VI. Physical Requirements and Work Environment · Hybrid work environment with some limited in-office presence required · Occasional off-hours communication with volunteers, members and stakeholders · Must be able to lift and transport materials and equipment (up to 25 lbs.) · Reliable transportation and valid driver's license required VII. Qualifications The required knowledge, skills, and abilities to satisfactorily perform the duties of this position are typically acquired through attainment of a bachelor's degree and a minimum of 2-4 years of progressively responsible experience working with association management systems (AMS), learning management systems (LMS), CRM or database platforms, or related technical and administrative roles. The preferred candidate will have experience in member-based or volunteer-led organizations, demonstrated proficiency in the daily operation, configuration, and data management of AMS and LMS platforms, a working knowledge of reporting tools, email marketing systems, and membership or CLE program workflows, as well as basic website design and coding capabilities sufficient to support updates within an AMS-managed environment. Please submit a cover letter and resume outlining your qualifications and interest in the position. Email your application to Tanja Trezise, HR & Administrative Coordinator, at ****************** and use the subject line: Data & Systems Specialist Application - [Your Name].
    $50k-80k yearly est. 1d ago
  • 2026 Summer Internship, Technology Consulting (Nashville, TN)

    UDig 3.7company rating

    Technical support specialist job in Nashville, TN

    Innovate. Learn. Impact. Launch Your Career at UDig. At UDig, we believe in real-world experience from day one. Our 2026 Summer Internship Program is your chance to move beyond the classroom and join a people-first technology consulting firm where you'll contribute to ongoing client engagements and solve real business problems using cutting-edge technology. This is more than an internship - it's the launchpad for your technical consulting career. Our Recruiting Team will begin reviewing applications for the 2026 Summer Internship Program beginning 1/5/2026. We are actively seeking talented, driven students for our 2026 internship cohort across the following areas: Software Engineering Interns UI/UX Design Interns AI/Data Analytics Interns Client Services Interns Here's why students launch their careers with UDig: Real Client Engagement - A core component of your internship is assisting with a real client engagement, providing highly valuable, hands-on consulting experience. Mentorship & Coaching - Partner with Senior Consultants and technical leaders who are dedicated to your success, offering guidance, code reviews, and career insights. Culture & Collaboration - Join a high-caliber, flexible team with opportunities for in-person collaboration, networking events, and an environment that champions work/life balance. Competitive Compensation - Receive a competitive hourly wage for your contributions. What You'll Do: Gain exposure to the full consulting lifecycle by assisting our project teams with either development, design, or deployments on an ongoing engagement. Depending on your track (Engineering, Design, AI/Data Analytics, Client Services/IT Business Management), you will write clean, well-documented code, contribute to data models, create user interface designs, or even create product roadmaps. Gain practical experience with modern development stacks, cloud platforms (AWS, Azure, or GCP), and DevOps tools. Participate in agile ceremonies (standups, backlog refinement), prepare updates, and clearly communicate your progress to both technical and client stakeholders. Dedicate time to research emerging technologies and best practices relevant to your project, applying your academic knowledge in a professional setting. What You'll Bring: Currently pursuing a Bachelor's or Master's degree in Computer Science, Information Systems, UI/UX Design, Data Science, Business Management, or a related field (expected graduation date of Winter 2026 or Summer 2027). Demonstrated foundational knowledge and academic experience in your chosen track (e.g., knowledge of Java/C#, Python, AI/ML, data structures, UI/UX principles, or business management). A strong passion for technology consulting and a proactive, ownership-oriented mindset. Excellent communication and interpersonal skills, with the enthusiasm to ask questions and learn rapidly. Prior experience in a group project, club, or personal coding portfolio is a plus. Ability to work full-time for the duration of the 10-12 week summer program (specific dates TBD, likely June-August 2026). Join UDig - Where Consulting Meets Innovation. UDig is a technology consulting firm dedicated to delivering high-impact solutions that have driven client success for over 20 years. Our team collaborates directly with clients, taking a consultative approach to turning complex challenges into successful projects that deliver business value. By harnessing expertise, innovation, and connections, we achieve extraordinary outcomes across multiple verticals. At UDig, we're more than consultants - we're trust disruptors, problem solvers, and innovators. If you're looking for a role where your technical expertise, leadership, and consulting skills drive real impact, let's talk.
    $43k-60k yearly est. 5d ago
  • IT Technician - Sheriff's Office

    Rutherford County, Tn 4.2company rating

    Technical support specialist job in Murfreesboro, TN

    Annual Salary - $52,308 - $56,136 The Rutherford County Sheriff's Office is seeking a skilled and customer-focused IT Technician to join our team. This position provides front-line technical support for 24/7 critical systems used across public safety and county operations. If you enjoy troubleshooting, hands-on technical work, and supporting a mission-driven environment, we encourage you to apply. About the Role The IT Technician performs technical work involving the installation, maintenance, and troubleshooting of computer hardware, software, networking, and related systems. This position responds to work orders, supports end users, and assists with technology used throughout the Sheriff's Office and county facilities. Key Responsibilities * Provide first-line technical support via phone, ticketing system, email, and in-person assistance * Install, configure, update, and maintain Windows 10/11 workstations, laptops, tablets, and peripherals * Support and troubleshoot hardware, software, network, and printer issues * Operate and assist with computer systems, servers, printers, multi-function devices, telephony, switches, access points, scanners, external storage, and more * Install, terminate, and test network cabling throughout facilities * Maintain Active Directory accounts, group memberships, password resets, and workstation joins * Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, and MFA * Follow established IT procedures for imaging, provisioning, asset tracking, and software licensing * Perform basic network diagnostics (IP addressing, DNS, DHCP, VPN, Wi-Fi) * Use PowerShell, Terminal, or Command Line for routine tasks * Support in-car systems, MDTs, patrol workstations, and shared kiosks * Assist with mobile device management (iOS/Android), device enrollment, and security policies * Maintain compliance with CJIS Security Policy for handling Criminal Justice Information * Log work performed, update documentation, and follow helpdesk best practices * Assist with inventory management, hardware lifecycle, and preventative maintenance * Visit Sheriff's Office and county sites to provide onsite technical support * Participate in on-call rotation or after-hours support when needed Minimum Qualifications * Vocational/Technical degree (or currently enrolled) in Information Systems, Computer Operations, Networking, or related field * One (1) year of IT experience in computer operations, maintenance, or PC troubleshooting * Equivalent education/experience combinations may be considered * Valid Tennessee driver's license required * Ability to work scheduled hours, site visits, and on-call rotations
    $52.3k-56.1k yearly 17d ago
  • IT Help Desk

    450&&Polarson72

    Technical support specialist job in Nashville, TN

    Provides technical, software, hardware, and network solutions to all computer users by performing question/problem diagnosis, and guides users through step-by-step solutions by performing the following duties: • Responds to and logs requests for technical assistance in person, via phone, and electronically. • Diagnoses and resolves basic technical hardware and software issues. • Redirects unanswered problems to appropriate resource. • Identifies and escalates situations requiring urgent attention. • Tracks and routes problems and requests, and documents resolutions. • Stays current with system information, changes, and updates. • Performs other related duties as assigned.
    $35k-58k yearly est. 60d+ ago
  • Help Desk Technician I - Nashville, TN

    Technology Lab

    Technical support specialist job in Nashville, TN

    The Tier One Help Desk Technician is the first point of contact for our clients, providing White Glove technical support and assistance for various IT related issues with a focus on maintaining client satisfaction and ensuring the smooth operation of their IT systems. Primary Responsibilities Provide first-level technical support to clients via phone, email, or ticketing system in a timely and professional manner. Identify, troubleshoot, and resolve technical issues related to hardware, software, and network systems, including but not limited to Mac and PC operating systems, network connectivity, printers, and mobile devices. Document all support interactions and resolutions in the ticketing system to maintain accurate records and track issues and provide timely and accurate updates to clients on the status of their service requests. Utilize our ticketing system, remote support software, MDM software, and other agent software to provide efficient and effective technical support to clients. Document and escalate complex issues to Tier 2 support as needed and continue to learn new skills to reduce escalations and advance within the company. Create and maintain detailed documentation of troubleshooting steps and issue resolution for future reference. Follow up all communications and actions with emails to confirm what has been done and ensure that the client's time is not wasted. Communicate with other members of the IT team to ensure prompt resolution of customer issues. Meet or exceed established KPIs, including customer satisfaction (CSAT) scores, and time to first contact on a ticket (with a focus on responding as promptly as possible to ensure high customer satisfaction and timely resolution) Participate in team meetings and contribute ongoing knowledge base development and improvement of support processes. Participate in training and development opportunities to improve technical knowledge and skills. Maintain a strong understanding of company products, services, and technologies to provide effective support. Stay updated on industry trends and best practices in IT support and customer service. Skills and Qualifications Technical Proficiency: 2-3 years of experience in a help desk or technical support role. Knowledge and understanding of computer hardware, software, and operating systems for both Mac and PC Platforms (Windows, mac OS, Linux) Knowledge of mobile device software. Familiarity with common software applications (e.g., Google Workspace, Microsoft 365, Active Directory) and other related software and systems. Knowledge of networking fundamentals. Troubleshooting Skills Ability to diagnose and resolve hardware and software issues. Strong problem-solving skills to identify root causes and implement solutions. Ability to follow specific procedures and protocols for technical support and issue resolution. Communication Skills: Strong communication and documentation skills to ensure efficient and effective technical support. Ability to explain technical concepts to non-technical users. Active listening skills to understand user issues clearly. Customer Service Orientation: Strong focus on customer service and satisfaction. Patience and empathy when dealing with frustrated users. Time Management: Ability to prioritize tasks and manage multiple support requests simultaneously. Organizational skills to track and document support issues accurately. Team Collaboration Ability to work well in a team environment. Willingness to collaborate with other IT staff and departments. Adaptability Willingness to learn new technologies and adapt to changing environments. Flexibility to handle a variety of tasks shift priorities as needed. Qualifications: Education: High School diploma or equivalent required; Associate's degree preferred. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional can be advantageous. Experience: Previous experience in a technical support role, preferably in an MSP environment or similar. Familiarity with ticketing systems and IT service management tools. Additional Requirements Willingness to learn and develop technical skills to advance within the company. Participate in an on-call rotation to provide after-hours support to clients as needed. Work an 8-hour shift between the hours of 8am-5pm, with occasional flexibility required to accommodate client needs. Other duties as assigned. Technology Lab is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
    $35k-58k yearly est. 16d ago
  • IT Help Desk Support - Tier 1

    Vitality Living

    Technical support specialist job in Brentwood, TN

    Join our dynamic team in an IT Help Desk Support position and gain valuable experience while helping our clients navigate the ever-evolving work of IT. If you are enthusiastic about technology, have a passion for customer service, and desire to grow in the field of IT support, apply today and become a vital part of our team! Vital IT Network Systems (VINS) is a leading Managed Service Provider (MSP) dedicated to delivering top-tier IT solutions and network services to a diverse client base. We are committed to providing exceptional support and maintaining the highest standards of network performance and security. Key Responsibilities will include: Technical Support: Provide advanced technical support to clients, addressing complex hardware and software issues, network configurations and system integration. Troubleshooting: Diagnose and resolve escalated IT issues, applying analytical problem-solving skills to identify root causes and implement solutions. Client Communication: Maintain clear and effective communication with clients, explain technical concepts in non-technical language and provide regular updates on issue resolution progress. Documentation: Keep comprehensive records of technical issues, resolutions, and configurations to facilitate future troubleshooting and reporting. System Maintenance: Assist in the maintenance and monitoring of client systems, ensuring they operate smoothly and proactively identify potential problems. Collaboration: work with other team members to escalate and delegate tasks and foster a cooperative work environment. Technical Expertise: Stay up-to-date on industry best practices and emerging technologies in order to provide cutting-edge solutions and recommendations to clients. Provide onsite local client support as needed Other related duties as assigned Our ideal future team member will have: Bachelor's degree in Computer Science, Information Technology or related field (preferred) Possess CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification Prior experience in a similar technical support role, preferably with an MSP, in a fast-paced, dynamic environment with changing priorities. Strong working knowledge of Windows and Linux operating systems, hardware, networking and virtualization technologies Exceptional troubleshooting, problem solving, communication and customer service skills Must be available to participate in an on-call rotation for after hours (night and weekend) client support Must have reliable transportation and insurable driving record Additional Information: Full Time - Hybrid Role (3 days in office) We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401 (k). All applicants must consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S. We are an Equal Opportunity Employer.
    $35k-58k yearly est. 40d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support specialist job in Nashville, TN

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $29k-39k yearly est. 7d ago
  • Information Technology

    Vp 3.9company rating

    Technical support specialist job in Nashville, TN

    Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
    $34k-66k yearly est. Auto-Apply 50d ago
  • IT Support Specialist

    South College, Knoxville 4.4company rating

    Technical support specialist job in Nashville, TN

    Benefits Front Loaded PTO Tuition Assistance Medical, Dental, Vision 401(k) - with Employer Contribution South College - We are one of the nation's fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture. Almost 20,000 Students 10 Campuses Competency Based Education Online IT Support Specialist Description South College Nashville is seeking an IT Support Specialist. This position is Full-Time on-site in Nashville, TN. The IT Support Specialist is sharply focused on providing enterprise level technical support and customer service for South College remote and onsite users. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and face-to-face white-glove end-user assistance. Essential Functions and Competencies Document incoming Helpdesk requests using internal ticketing system Install, repair and maintain desktop and laptop computers, peripherals and related systems Provide end user support via remote assistance, in person and telephone. Support and enforce company information policies and procedures. Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iOS Assist in maintaining hardware and software inventory for asset management. Install and support AV equipment for classrooms, conference rooms and auditoriums Demonstrate broad knowledge of technology principles, practices, and procedures Self-manage and prioritize activities in a way that allows flexibility to support multiple tasks at any given time Assist in updating support documents within knowledge management for the IT Services team, as well as end users End-user Account Management Build and maintain relationships across departments Other duties may be assigned Requirements Education Associate degree in Computer Science or equivalent experience Experience 2+ years of overall IT experience 2+ years' experience supporting Microsoft Windows and Apple Mac OS environment 2+ years' experience supporting Microsoft Office applications Knowledge of network security practices and Antivirus software Exceptional analytic and problem-solving skills Self-motivated and able to work across diverse technical and non-technical teams Outstanding written, verbal and interpersonal communication skills Exceptional Customer-oriented attitude ITIL familiarity (foundational level, but exposure to more detail than foundation is often necessary) Physical Demands: The physical requirements outlined below represent the demands necessary to successfully perform the essential functions of this role. Walking, lifting, and operating technology and equipment. Must be able to use standard office equipment, including a desktop computer, monitor, keyboard, and telephone system. The role requires regular communication, including speaking and listening.
    $32k-42k yearly est. 60d+ ago
  • Information Technology

    Veterans Prime, Inc.

    Technical support specialist job in Clarksville, TN

    Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
    $33k-58k yearly est. Auto-Apply 52d ago
  • Information Technology Intern, application via RippleMatch

    Ripplematch Internships 3.9company rating

    Technical support specialist job in Nashville, TN

    This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent. About RippleMatch RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers leverage RippleMatch to build high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Requirements for the role: Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, or a related field. Basic understanding of IT infrastructure components (servers, networking, and storage), software applications, and security protocols. Familiarity with operating systems such as Windows, mac OS, and Linux. Ability to assist with troubleshooting, software installation, and system maintenance. Strong analytical and problem-solving skills, capable of addressing technical issues. Good organizational and project management skills, with the ability to manage multiple tasks and contribute effectively to team projects. Effective communication and interpersonal skills, essential for providing user support and working collaboratively within IT teams. Eagerness to learn new technologies and IT support techniques. Proactive approach to learning and applying information technology solutions.
    $32k-41k yearly est. Auto-Apply 24d ago
  • IT Audit Internship - Summer 2026

    Lattimore Black Morgan & Cain, PC and Affiliates

    Technical support specialist job in Brentwood, TN

    INTERNSHIP OPPORTUNITY Your career at LBMC can start with this IT audit-focused internship, where you'll be helping clients address complex IT security, controls, policy, procedural, and strategic challenges. In addition to contributing to IT risk consultancies such as readiness's, gap analyses, and implementation/remediation activities; you may work on a wide variety of compliance and technical risk-based engagements, including: SOX, SOC1/SOC2, FISMA, and HITRUST. Working with a dynamic team of experienced consulting professionals, you'll be assisting with a variety of tasks, such as: * Analyzing current processes and internal controls * Preparing systems documentation * Performing tests of information systems controls, including security controls * Documenting the results of controls testing * Interacting with LBMC management, as appropriate, throughout engagement to provide status updates * Contributing to special projects and key initiatives to accelerate team efficiency * Through training and on-the-job experience in performing diversified risk-based engagements, you'll experience the following growth opportunities: * Seeking guidance from project leadership to understand work product expectations, deadlines, and budgets. * Accepting feedback from management and understanding the review process. Continually working to improve business acumen and work quality. * Understanding that our group is comprised of individuals with a wealth of experiences. Being curious and accepting new challenges is key. LBMC and its clients often use cutting-edge technologies and compliance frameworks to deliver a high level of value and quality. QUALIFICATIONS * At least be a Junior in college working toward a degree in Management Information Systems, Information Security, Computer Science, or Accounting * GPA of 3.0+
    $29k-42k yearly est. 60d+ ago
  • Nashville Predators Information Technology Internship - Spring 2026

    Nashville Predators 3.9company rating

    Technical support specialist job in Nashville, TN

    The Nashville Predators Information Technology Department is seeking an intern for the Spring 2026 semester. This intern will assist with support for desktops, laptops, mobile devices, and peripherals. This intern will also assist with day-to-day office support. We are looking for an energetic and outgoing individual who has a positive, can-do attitude and has a strong desire to learn and be part of the Smashville culture. In addition to the duties and objectives listed below, students will receive the opportunity to gain exposure to different departments and entities within the Nashville Predators organization. The Nashville Predators intern program provides an educational, skill-building, hands-on experience for all participants, and a cornerstone of the program is the intern's ability to earn college credit for participation in the program. Candidates MUST be able to receive college credit for the completion of this internship. The Nashville Predators do not provide housing or transportation accommodations. Information Technology Internship Responsibilities: Provide technical support for desktops, laptops, mobile devices, and peripherals Assist with installation, configuration, and maintenance of hardware and software Support the IT ticketing system by responding to user requests and documenting resolutions Participate in IT projects such as system upgrades, migrations, and process improvements Maintain inventory of IT equipment and assist with asset tracking Perform routine checks and updates to ensure system health and compliance Nashville Predators Internship Requirements: Spring semester internship duration will be approximately January-May 2026 All internships are in person; no remote opportunities are available at this time Ability to work evenings and weekends within the students designated credit hour requirement when necessary All interns must be students at accredited colleges and universities, with the ability to earn academic credit for time spent in an internship position Internships are open to Sophomores, Juniors and Seniors receiving college credit Internships do not provide compensation, housing, or transportation Internships do not guarantee full-time positions with the Predators upon completion As a condition of internship, qualified applicant will be subject to a background check, which will at a minimum include a criminal background check and if applicable, may include a driving history check Be able to maintain confidential information Candidates MUST be able to receive college credit for the completion of this internship. The Nashville Predators do not provide housing or transportation accommodations.
    $25k-29k yearly est. 8d ago

Learn more about technical support specialist jobs

How much does a technical support specialist earn in Nashville, TN?

The average technical support specialist in Nashville, TN earns between $28,000 and $73,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.

Average technical support specialist salary in Nashville, TN

$45,000

What are the biggest employers of Technical Support Specialists in Nashville, TN?

The biggest employers of Technical Support Specialists in Nashville, TN are:
  1. Oracle
  2. ASM Research, An Accenture Federal Services Company
  3. Compassus
  4. RubinBrown
  5. K2 Staffing
  6. South College, Knoxville
  7. Tennessee Board of Regents
  8. Vitality
  9. Cornerstone OnDemand
  10. VSL International
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