Technical Support Specialist Jobs in Newtown, PA

Responsibilities/Duties Include, But Are Not Limited To: Windows 10 endpoints upgrade to Windows 11 and newer Windows 11 endpoints deployment with technical support. Troubleshoot and follow up on any issues that arise with the Windows 11 deployment. Will work with Microsoft Intune and SCCM backend infrastructure. Provide configuration and application package deployment support using PowerShell scripting. Provide support and troubleshooting Windows remote endpoints (laptops) using remote support tools. Plan, track, and work with Rally for all initiatives and tasks to work in Agile methodologies. Provide technical guidance and work with the clinical application support team to resolve issues. Will work in Windows Security updates and feature upgrades, Office 365 updates, Edge and Chrome browser updates, etc.. Document and communicate within the team for all Windows 11 deployment tasks. Resolve end-user helpdesk tickets, document long-term fix, and root cause analyses. Preferred skillset: 3-4 years of experience in Windows endpoint support, testing, and deploying Windows OS, applications, and configurations. 2-4 years of experience with Azure Active Directory, Intune, Windows Active Directory, and Windows Group Policy Management. 3-4 years of experience in IT - Desktop administration, especially Windows10 support specialist, who worked with end user/client-side support 3-4 years of experience with troubleshooting Windows OS and Windows Applications. Experience in scripting using PowerShell scripting tool to support Windows endpoints. Experience with resolving end-user ServiceNow tickets, document long term fix and root cause analysis. Resilient, action-oriented, and able to manage complexity. Microsoft certification for Windows 10.

Must Haves: 6+ years of experience within help desk or desktop support Experience troubleshooting software and hardware, password resets, etc. Experience working as the sole support technician for office/branch/location Fluent in MacBook/Apple 2 years' experience with ticketing system Experience with Microsoft Office Suite Experience working with C-level executives Highly motivated and positive attitude Pluses: ServiceNow ticketing system experience A+ certification Day to Day: An employer is looking for a Tier III Desktop Support Technician. This person will be working primarily by themselves. They need to be independent, a quick learner and have a positive attitude. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will provide white glove service through the ticketing system as well as walk around the office, making themselves known. They will be working with internal employees only, via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, password resets, access granting, etc. This person will be working five days a week onsite. There will also be opportunity for overtime.

IT SUPPORT ANALYST | PHILADELPHIA | LAW FIRM | $60,000 - $80,000 🔹 Do you want to work on exciting projects as the firm embarks on their digital transformation journey? 🔹 Are you looking to work in a fast-paced environment with no ceiling to your progression? If the answer is yes, then this could be the right opportunity for you! We are working with an industry-leading firm who are looking to bring onboard an IT Support Analyst to join their Philadelphia office. You will join a small support team where you be responsible for providing support to end-users, whilst supporting several ongoing projects. The firm are about to embark on a digital transformation journey after recent investment, so this is your chance to get exposure to some of the best tools on the market in a growing environment. This firm truly understand the value of their IT team, who are extremely high regarded. They invest heavily in state of the art tools and platforms, to equip their IT team with everything they need to provide a top tier end-user experience. What will the job look like? Troubleshoot & resolve technical issues via phone, email & in-person. Identify & recommend solutions for continuous improvement. Collaborate with teams throughout the IT department to escalate & resolve incidents. Create documentation & knowledge-based articles to improve efficiency. Onboarding new users & improve the end-user experience. What do you need? 3+ years of experience working in a support-focused role. Previous experience working in the legal industry is highly desirable. Worked in a Windows environment with AD, O365, Exchange, Intune & legal apps. Exceptional communication skills & customer service skills. What is in it for you? Join an industry-leading firm with unlimited opportunity for progression. A company that invest heavily in technology & understands its value. Comprehensive benefits package with a generous annual bonus. Award winning company culture, joining a team with exceptional tenure. A whole bunch of work perks, such as free parking, financial advice & phone reimbursement. The company are looking to start interviewing this week, so apply now for immediate consideration.

Visa Sponsorship: Not Available Are you early in your IT career and looking for an opportunity to grow your skills in a dynamic environment? We are seeking a customer-centric IT Support and Systems Analyst to provide ongoing, onsite support and maintenance of our network and user hardware/software. In this role, you will be responsible for deploying and maintaining desktops and network infrastructure, coordinating with third-party contractors for system monitoring and patching, and developing both short- and long-term network plans. This is a hands-on, onsite role that will have a direct impact on ensuring our IT systems are efficient and secure. Essential Functions: Maintain network infrastructure and ensure uptime Create, manage, and maintain user accounts (Active Directory, M365, ERP) Install and upgrade hardware/software Set up and commission new laptops and desktops Coordinate third-party consulting resources for network and desktop support Administer network file share security Provide Microsoft network administration and security risk management Maintain virtual servers as needed Manage VoIP telephone systems Document procedures, best practices, and user guides Education and Experience: Bachelor's degree in Information Technology or relevant technical certification At least 2 years of experience in networking and information systems Experience in a manufacturing environment is a plus Experience with Nutanix is a plus Knowledge, Skills, and Abilities: Strong troubleshooting and problem-solving skills Excellent interpersonal skills to interface with internal/external customers and vendors Effective time management and project management abilities Environmental Conditions: This is an onsite position, primarily office-based, with some time required in our manufacturing facility (including clean room and warehouse). You should be comfortable using computers and telephones frequently, and some travel ( Physical Requirements: Ability to lift up to 50 pounds Frequent bending, stretching, twisting, and standing for long periods Apply Today: If you're excited to expand your IT career and make an impact within a collaborative team, we'd love to hear from you!

This job is 100% onsite in the Philadelphia Area. Local candidates are required. Job requires successful completion of a background check. Backgrounds with solid experience of these key areas: Networking Systems, Server operations, Computer installations, builds, repair and troubleshooting, & Data Coordination highly preferred. The Help Desk Technician is the first line of contact for clients experiencing issues with installation, configuration, operation and management of Enterprise Services. They are the “face of the business” and must be passionate about helping our clients solve problems with a sense of urgency. A successful candidate will have excellent customer service skills as well as good analytic, critical thinking and troubleshooting skills. Essential Duties and Responsibilities Understands customer support, likes to work with people and can ensure that the customer is satisfied. Continually improve customer service, perception and satisfaction. Manages all incidents and requests and communicates with clients to ensure that work is completed to their satisfaction. Strong Team Player, excellent communication skills, builds strong relationships with co-workers by working across organizational boundaries to resolve customer incidents and requests. Identifies, evaluates, promotes, and implements customer support best practices. Assist co-workers and other teams as available Address and resolve basic and complex incidents and requests; enter quality information into tickets and appropriately capture data; complete follow-up and follow-through on all tickets. Contributes to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures. Troubleshoots in a high level systematic way. Ability to identify symptoms and research causes. Effectively balances high volume productivity demands against ability to provide analytical troubleshooting and problem resolution. Uses creativity and innovation to automate and streamline processes and procedures. Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact. Remotely assist clients with support needs Ability to troubleshoot and remove Virus and Malware issues Ability to configure and troubleshoot Network printers Has strong knowledge of desktop applications and Microsoft based operating systems with emphasis on Windows 7 and 10, the Office suite, and O365. Understands file and share permissions, drive mappings, and offline files Understands basic Networking principles, including network troubleshooting for connectivity issues, wireless, DHCP, DNS, and command line tools. Understands Active Directory user and email management: reset password, unlock account, creating mailboxes and user accounts, group policy, security and distribution groups, and spam troubleshooting. Ability to recovery data and email Ability to troubleshoot and configure basic computer issues, device encryption, Internet browser Understands smartphone and hotspot support Understands virtual environment concepts Qualifications HDI, MCP, ITIL, CompTIA certifications, a plus Two year degree or minimum of 1 year of IT support and Customer Service experience in a professional services environment preferably Experience of working with ticketing systems. Typing skills to ensure quick and accurate entry of service request details Verbal and Written skills to probe, coach, interpret, and communicate technical info Ability and willingness to quickly learn new skills Highly responsible, self-motivated/drive, flexible, and able to work with minimal supervision Excellent organizational and follow up skills Maintain a positive attitude Ethical, fair and of high integrity PAY RANGE AND BENEFITS: Pay Range- $28-35/hour range Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Website: ******************************** is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at ********************** or **************. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Role: Help Desk Analyst Duration: Long-Term contract Excellent Communication Skills Required. Note 35 hour work week. We are seeking a motivated and detail-oriented contractor to provide application support to our users. Training will be given to provide CRM Dynamics 365 User Assistance..The ideal candidate will have help desk experience and a strong background in CRM Dynamics 365, assisting users with their daily operations while providing exceptional customer service. Key Responsibilities: Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations. Assist customers with portal renewal registrations, ensuring a smooth and efficient process. Maintain a friendly and professional demeanor while communicating with users, fostering positive relationships. Collaborate with team members to share knowledge and strategies for resolving user issues. Document user interactions and resolutions, contributing to a comprehensive knowledge base. Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency. Conduct basic training sessions for users on CRM functionalities and best practices. Demonstrate independence in problem-solving while being a supportive team player. Resolving help desk tickets for various computer and user-related issues. Qualifications: Proven help desk experience, preferably in a CRM environment. Familiarity with CRM Dynamics 365 and its functionalities. Strong troubleshooting skills and the ability to analyze and resolve user issues effectively. Excellent communication skills, both verbal and written. Detail-oriented with a focus on accuracy and quality in all tasks. Ability to multitask and prioritize effectively in a dynamic environment. A friendly, responsible attitude and a commitment to providing outstanding user support. Background in Windows 11, including system navigation and troubleshooting. Experience in network troubleshooting and resolving connectivity issues.

Infotek Consulting is searching for a Senior (Level III) Azure Application Support Specialist - this is a contract Hybrid opportunity based in Mount Laurel NJ - Must be on W2, no exceptions SUMMARY OF DAY TO DAY RESPONSIBILITIES: The IT Support Specialist provides expert advice and leads in system / applications planning, performance, availability, integration, operations and/or release / deployment management. • Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions • Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others • Assignments are highly complex and multifaceted • Acts as a key resource in the exchange of technical information for project teams, the business and/or outside vendors • Create change records for releases. • Manage emergency and expedited changes by working with multiple stakeholders and align to meet business needs. • Coordinate with external/internal vendors and clients with respect to release communication and help them perform any integration testing efforts. • Maintain documentation related to process and procedures on release builds and distribution lists. • Promptly schedule packaging and new applications releases, engage partners. plan parallel work streams when possible. • Effectively coordinate with L2 support team to handle incident management for outages. • Participate in disaster recovery planning (Define, Review, Test). MUST HAVE: 1.) Azure 2.) Splunk or Dynatrace or Datadog 3.) Level III support 4.) Database (Oracle or SQL Server) 5.) Support and Maintenance of BAU/minor project changes NICE TO HAVE 1.) Vendor Management 2.) Change planning/activities 2.) Disaster Recovery planning 3.) API

At FB Solutions Group, we're building a best-in-class platform designed to unlock the true potential of food and beverage businesses. Our strategic vision is embodied in our diverse portfolio of offerings, and we set ourselves apart with our successful history of acquiring strong, well-positioned companies and seamlessly incorporating them into our platform. By leveraging our industry expertise, extensive network of partners, and innovative supply chain solutions, we provide unparalleled support and growth opportunities. We are dedicated to acquiring only the best-in-class partners - experts in their respective fields - to uphold our promise of delivering exceptional support and growth opportunities for food and beverage businesses. Position Overview: This person will work as a member of our Information Technology (IT) Team to provide end user support and keep technology interruptions to a minimum. The Desktop Support Specialist troubleshoots end user issues both remotely and onsite, responds to detailed work tickets in the company ticketing system, and participates in daily maintenance of company hardware, software, and IT assets. We are looking for a self-motivated, fast-paced individual to help ensure the success of our team by providing solid technological support. Principle Duties & Responsibilities: Respond to service issues and requests in a timely manner through Fresh Service ticketing system General IT support for employees of various technical backgrounds, both local and remote Thoroughly document support requests from first communication with user to resolution Train and guide employees on company hardware and software usage Install, configure and maintain applications within the company environment Work closely with the IT team to acquire, configure, and deploy computer equipment and peripherals Provide backup support for infrastructure issues on LAN/WAN, Teams telephone, VPN, Firewall, etc. Receive and resolve IT service tickets within SLA guidelines Participate in strategic planning of company computing environment for future improvements Install and configure computer software and hardware Administer and apply corporate Group Policies Actively participate in system enhancements, testing, data validation, user support and training, troubleshoot applications, maintain on-going patching Apply and maintain corporate digital security posture Administration of desktop, laptops, and printers Support NetSuite application changes such as adding new fields and other ad hoc requests Testing new technology Support the onboarding and off-boarding of employees Support the tracking and inventory IT assets Special projects as defined (i.e., NetSuite) Other duties as assigned Qualifications & Skills: Minimum 3 years of experience in a Desktop Support or Help Desk role supporting end-users in a corporate environment Bachelor's Degree in Information Systems, Cyber Security, or related is a plus Experience working with a Managed Service Provider (MSP) preferred Comfortable being on-site minimum 3 days per week at our Lawrenceville, NJ office upon completion of training Skilled in Microsoft Windows, Azure, O365 environment, SharePoint, Intune Time-management skills and ability to meet SLA targets Ability to assess, recommend and implement beneficial technology capabilities Skilled in digital security definition, application, and maintenance practices and documentation Ability to prioritize and manage several milestones and projects efficiently Professional written and interpersonal skills are essential when communicating with employees Ability to lift and move computer hardware (up to 40 pounds) Network, VPN, and Firewall support experience

AMAZING OPPORTUNITY WITH A GLOBAL COMPANY Job Description: Azure Cloud Developer Role and Responsibilities: The cloud developer is part of Information Technology responsible for supporting cloud development This individual will collaborate with various projects and create data solutions for variety of business use cases Participate in solution and design discussions using a cloud-based architecture Provide technical expertise to teams in all phases of work including analysis, design, development, and implement cutting-edge solutions Technical Skills: Working knowledge of the Azure platform & use of Azure cloud native technologies Required: Azure Data Factory, Azure Logic Apps, Azure Functions, Azure Service Bus, Azure SQL Database, SQL, Databricks Preferred: PostgreSQL, MongoDB, Azure Active Directory, Azure Data Lake, Azure Storage, Azure API Management, SharePoint, Okta Qualifications: 3+ years' programming experience with JavaScript At least 2+ years' experience in development using Azure Data Factory, Azure Functions, Azure Data Factory, Azure Logic Apps, Azure Functions, Azure Service Bus Experience in developing on Agile methodology / SCRUM Must have Experience in CI/CD tools (e.g. Azure DevOps, GitHub) 2+ years' experience in writing Unit Testing, Integration Testing, System Testing using tools like Postman, Fiddler etc. Experience with backend databases and queuing technologies (relational/NoSQL databases, SQL functions, queries) Self-directed, works with limited management direction, and exercises considerable latitude in determining technical objectives of assignment Exceptional communication skills in working with the customer stakeholders Certifications (Preferred) Azure Fundamentals, Azure Developer Associate

Exciting opportunity available for a Healthcare Operational System Support Analyst for a contract to hire position in Philadelphia, PA. This role is 3 days/week in the Philadelphia, PA office. In this role you will be responsible for the following: Specific Duties: Responsible for Intake of Customer Extract File requests. Verify that the requests received have the necessary documentation/approval. Data Entry of the Extract File request into the Request System. Balancing/Verification/creating audit trail of Extract File Requests. Perform UAT on extract platform as required. Review and resolve customer inquiries. Interact with all internal and external partners across multiple related departments as needed. Document specific customer issues (over/under payments, setup issues, etc.). Escalate setup and billing issues to appropriate levels of management. Coordinate with Senior, Lead, and Supervisor on resolution of invoice errors. Effectively resolve any issue as directed by Senior, Lead, and/or management. Identify, track, report trends, and escalate issues to appropriate levels of management. May perform other duties as required by management. Skill/Experience/Education: Understanding of Self-Funded Billing, Healthcare industry data, and Data Warehouse. Ability to think critically and resolve problems. Strong attention to detail and the ability to succeed in a high-paced environment. Proficient with Microsoft Excel, Word, PowerPoint, and Outlook. Proficient with SQL. Good written and verbal communication skills. Ability to multi-task and prioritize activities. Bachelor's Degree in a Business-related field or equivalent work experience preferred. Minimum 2 - 5 years working within a Billing, Finance, Operations Department, Information Technology Healthcare Industry Data Knowledge and familiarity with Eligibility, Medical Claims, Pharmacy Claims and Lab Results. Experience with the Data Warehouse and Structured Query Language (SQL) Skill Matrix: SQL - 4-5 years Excel - 4-5 years Word - 4-5 years Outlook - 4-5 years ServiceNow a plus

Job Title: Desktop Support Technician Position Type: Full-Time Consulting - Contract $27.00/hr payrate - Full Time Hours (40 Weekly) Health Benefits Available While Contracting, Conversion at up to $65,000 salaried at the 6-12 month range About Us: We are a leading enterprise committed to delivering exceptional IT services across our organization. We are seeking a skilled Desktop Support Technician to join our team in Philadelphia, providing hands-on technical support to our staff. Job Summary: The Desktop Support Technician will be responsible for installing, configuring, and maintaining desktop hardware, software, and peripherals. This role involves troubleshooting technical issues, assisting end-users, and ensuring the seamless operation of desktop systems within an enterprise environment. Key Responsibilities: Provide technical support to end-users for hardware, software, and network-related issues. Install, configure, and maintain desktop computers, peripherals, and software applications. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity. Assist with the setup and deployment of new hardware and software. Maintain an inventory of hardware and software assets. Document technical issues and resolutions in the IT service management system. Collaborate with other IT teams to address complex technical problems. Provide training and guidance to end-users on best practices and IT policies. Technical Skills Required: Proficiency in Windows and Mac OS environments. Experience with Active Directory and Group Policy management. Knowledge of networking concepts, including TCP/IP, DNS, and DHCP. Familiarity with remote desktop support tools. Experience with enterprise-level software deployment and imaging tools, such as SCCM. Understanding of IT security practices and antivirus programs. Ability to perform hardware diagnostics and coordinate repairs. Qualifications: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred. Minimum of 3 years of experience in desktop support or a similar role. Relevant certifications (e.g., CompTIA A+, MCP) are a plus. Excellent problem-solving and communication skills. Ability to work independently and manage multiple tasks effectively. Strong customer service orientation.

Berger Montague PC is a nationally renowned civil litigation firm consisting of over 100 attorneys. The Firm pioneered the use of class actions in antitrust and securities litigation, and since then, has expanded the use of class actions in the fields of consumer, employment, environmental, and insurance litigation, as well as in the areas of civil and human rights. Berger Montague offers a competitive salary and attractive benefits package, which includes health insurance, vision insurance, dental insurance, HSA contribution, disability insurance, life insurance, 401(k) contribution, profit sharing, and pretax transportation benefits. The Firm is currently seeking an IT Support Analyst in our IT Department. This position entails advanced service desk support for over 150 users nationwide. The IT Support Analyst responds to help desk tickets and resolves them in a timely fashion. This position also includes troubleshooting and managing the Firm's document management system, iManage, as well as managing device security and configuration via Microsoft In Tune. ON-SITE REQUIREMENT 40 hours/5 days a week in office RESPONSIBILITIES Level 1/Level 2 Help desk troubleshooting Laptop configuration and deployment iManage DMS troubleshooting and administration Managing Conditional Access Policies via Microsoft In Tune Deploying Software to endpoints via In Tune Active Directory management: including creating new users, managing security groups, managing OU's Exchange Online management: including creating and managing distribution groups, creating, and managing office 365 groups, applying retention policies, delegating access to shared mailboxes Microsoft Teams: assigning and managing phone numbers for end users Printer management: deploying new printers, adding, and sharing printers via a Windows Print server Conference Room AV Support and Troubleshooting Assist with projects as needed SKILL REQUIREMENTS Law Firm/legal industry experience Microsoft Windows 10/11 troubleshooting iManage Cloud experience (iManage Help Desk Certification preferred) Microsoft Teams Microsoft Office Applications (Word, Excel, Outlook) Active Directory Exchange Online Microsoft Azure Management Microsoft In Tune Adobe Acrobat Basic Cisco Meraki experience Basic VMWare knowledge Basic Nutanix AHV knowledge (preferred not required)

Job Title: Support Representative - Call Center (Software Company) Job Type: Full-Time About Us: We are a leading New Jersey based software company specializing in providing innovative solutions for K-12 School Districts. Our platform helps schools streamline their financial operations, including budgetary accounting, payroll management, and more. We're looking for a dedicated and knowledgeable Support Representative to join our call center team and assist clients in navigating our software with a focus on school financials. Job Overview: As a Support Representative, you will be the first point of contact for clients using our software, offering assistance in resolving issues related to school financials such as budgeting, accounting, and payroll. You will ensure customer satisfaction by providing exceptional service and guiding users through our software's functionalities and features. The ideal candidate will have a strong background in school financials and a passion for customer service. Key Responsibilities: Provide exceptional customer support through inbound and outbound calls, emails, and chat. Troubleshoot and resolve software issues related to school financials, including budgetary accounting, payroll, and financial reporting. Assist clients in understanding and effectively using software features to manage their school's finances. Document client issues and solutions in the support ticketing system to ensure follow-up and resolution. Escalate unresolved or complex issues to senior technical staff or developers as necessary. Collaborate with the software development team to communicate customer feedback and potential areas for improvement. Educate clients on software updates, new features, and best practices for financial management. Stay current with industry trends and software updates to provide accurate guidance to users. Requirements: Proven experience in a customer support role, preferably in a call center environment. Strong knowledge of school financials, including budgetary accounting, payroll, and financial reporting. Experience using financial software (experience with school financial management software is a plus). Excellent verbal and written communication skills with the ability to explain complex concepts in simple terms. Ability to troubleshoot technical issues and guide clients through step-by-step solutions. Strong organizational skills and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. A positive attitude and a commitment to delivering high-quality customer service. Preferred Qualifications: Experience in the education sector. Familiarity with accounting software like QuickBooks, or similar systems. Basic understanding of accounting principles and practices. A background in financial management or accounting is a plus. Experience with ticketing systems (e.g., Fresh Desk, Atlassian) is preferred. What We Offer: Competitive salary and benefits package. Opportunities for career growth and professional development. A dynamic, collaborative, and supportive work environment. Access to ongoing training and resources to improve your skills and knowledge. If you're passionate about customer service, have a strong understanding of school financials, and want to contribute to a team that helps educational institutions thrive, we'd love to hear from you! How to Apply: Please submit your resume and cover letter detailing your experience with school financials and customer support to **********************

What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance. With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware's commitment towards creating smiles. “At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.” We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion-the driving force that makes one smile and innovate, create, and make a difference every day. The Hexaware Advantage: Your Workplace Benefits Excellent Health benefits with low-cost employee premium. Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage Unlimited training and upskilling opportunities through Udemy and Hexavarsity. Position: IT Support Analyst- II Location: Philadelphia, PA 19112 Hiring: Contract Office Address = 300 Rouse Blvd, Philadelphia, PA 19112 Job Description: As an IT Support Analyst-II, primary responsibility will be to provide technical support to system users within customer. Candidate will be required to evaluate user needs, define technical problems, and collaborate with engineering and development teams to determine effective solutions. Candidate role will involve assisting users in implementing solutions and performing ongoing activities to maintain and enhance overall system performance. Required Education, Skills, and Knowledge: 5-9 years of experience in providing IT Operations and Infrastructure support. Experience with VoIP systems, including troubleshooting and system management. Experience with troubleshooting Laptops, desktops, hardware, printers, scanners, and other computer peripherals. Knowledge in Audio/Video conference room equipment, telephone systems, meeting software, messaging, and collaboration tools. Provide Zoom Room support. Experience with MS365 suite includes SharePoint, permissions, and access management. Basic knowledge of Network devices such as routers and switches, firewalls, racks, and cabling. Experience in Mobile device management and troubleshooting. Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint, etc.). Strong Break / Fix skills with desktops, workstations, notebooks, printers, and handhelds. Broad experience in IT with a strong understanding of networks, servers, and telecoms Strong customer service skills. Ability to provide consistent, excellent customer support to the entire staff, representing a variety of personalities and management levels. Strong written and verbal communication skills. Ability to mentor or provide best practices to other members of the team. Detail-oriented and self-motivating. Working knowledge of IT Service Management framework and/or ITIL concepts and practices. Ability to work in a flexible, team-oriented environment.

81928 TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence. Our client, a leading insurance company is hiring a Coupa Support Specialist for a 6+ months contract to hire assignment. Please ONLY local candidates to Jersey City NJ, Whitehouse Station NJ or Philadelphia PA. Hybrid- in office 3 days a week, Job hours-8:30 - 5. MUST have Coupa experience. Work Location: Jersey City NJ, Whitehouse Station NJ or Philadelphia PA Pay: $44-46/hour W2 Responsibilities: MUST be a "super user" of Coupa who will be the primary liaison between Global Procurement and Coupa while supporting Procurement goals and initiatives The Coupa Support Administrator will also manage supplier relationships as they pertain to Coupa integration, monitor and enforce compliance and manage the escalation process for non-compliance Additional projects are expected to occur and may change frequently as Coupa becomes fully implemented and performing efficiently Procurement: User enablement Review and report on RFQ and Sourcing events Training and ongoing testing Issue Resolution Supplier Enablement Duties Platform Maintenance and Updates Supplier Compliance General: Owner of Coupa and change management as it relates to updates Partner with Stakeholders and 3rd Party Provider to achieve organizational management and objective Develop and facilitate user training as necessary Troubleshoot user concerns involving data, process, configuration or integration related issues Guide system-based activities including user adoption, organizational communications, departmental planning, budgeting, reporting, etc.

Title: Deployment Specialist Duration: 3 months (potential extension) Compensation Range (pending experience): ~$25/hr About the Role: You will be traveling to different hospitals each week to deploy and configure new systems. Required Skills: Professional presence Willing to travel weekly Tech-savvy Healthcare/Hospital experience Drivers license Preferred Skills: Deployment experience About the Company: Our client is a well-know player in the healthcare space with cutting edge technology.

Looking for a new challenge? Look no further - we want you! We are ProLion, providing proactive data security and high availability solutions that help organizations protect, manage, recover and control access to their data. In addition, we enable our customers to increase data transparency and compliance while reducing complexity. We have an international presence and are headquartered in Wiener Neustadt, Austria. Curious? Your mission with us: As one of our brilliant Sherlocks, you help our valued customers (B2B) with their technical mysteries connected to our products You communicate effortlessly via phone, e-mail, tickets and remote sessions With your know-how and drive to solve any problem, you analyze issues in great detail to provide swift solutions On occasions where you hit a wall, you know to call in our Level 3 reinforcements What we wish for: You have a background in IT (educational, work or similar), ideally related to the software business Strong communication skills and empathy are some of your biggest strengths along with keeping a clear head and fostering calmness One of your values is to provide exceptional solution-oriented support Willingness to occasionally work on weekends and holidays within an on-call model English skills as secure as cybersecurity (at least level C1) Knowledge in Linux (general commands, navigating through a file system, checking disk space, etc.) and Windows General knowledge about IT environments (virtual machines, VLANs, DNS, Active Directory, certificates, networks) General knowledge about storage systems (file shares, snapshots, etc.) Knowledge in databases (general understanding of database structures, select statements, deleting content, etc.) Knowledge in Docker and Kafka You don't fulfill all of the above points? No problem! Not every applicant has to meet all the criteria, we are happy to invest in your skills and shape you into a diamond. Benefits Be YOURSELF and join a fast-growing company with flat hierarchies, openness and lots of kindness Your ideas for the visions and goals of our products will be gladly heard Office space in Philadelphia for easy collaboration We support you with your personal ProLion development plan, training and regular feedback Health insurance and the ability to participate in a 401(k) plan 25 paid vacation days per year Annual company events Workation (depending on location) Working time models upon agreement as well as hybrid options Attractive salary model between USD 70,000 and 90,000 p.a. - depending on your qualifications and experience An Austrian company in an international environment If we have raised your interest, apply with your resume & become part of our ProLion pack!

THE COMPANY Friedman Vartolo LLP is a real estate law firm specializing in lender-side default services and real estate litigation. We have offices in New York City, Garden City and Philadelphia and offer a fresh, fast-paced energy, with a startup vibe. THE POSITION We are seeking an entry-level Junior IT Systems Administrator who will provide day to day technical support to our employees both virtually and onsite, as well as assist in general IT responsibilities. This role is ideal for someone looking to kick-start their career in IT within a professional legal environment. RESPONSIBILITIES Serve as onsite point of contact in Philadelphia office for any basic computer and IT needs of the in-office employees Assist with technology related employee onboarding and offboarding tasks including installing software, configuring laptops, creating accounts, setting up workstations. Maintain and support printers, copiers and other onsite equipment. Provide orientation and guidance to new employees on operating computer equipment Manage ticketing system (JIRA) responding to and resolving Tier 1, 2 tickets Troubleshoot and investigate basic hardware and software issues Engage in employee outreach to gain feedback on employee technology experience Documentation Management (Confluence) - KB Article build out Equipment Asset Management (laptops, monitors, peripherals) E-cycle and Equipment Life Cycle Management EXPECTATIONS Strong communication and interpersonal abilities to interact with staff at all levels Ability to work independently and in a team-oriented, collaborative environment Excellent problem solving and analytical skills Hard worker with a can-do attitude and willingness to help other employees REQUIREMENTS A degree in Information Technology, Computer Science, or related field (or equivalent practical experience) Strong knowledge of Windows Environment (Office 365, Microsoft Office Suite, Windows 10, 11 Business) Familiar with basic computer hardware, printers, applications Some Helpdesk experience (6 - 12 months preferred) PREFERRED Power Bi Task Automation Azure (Azure Connect, Azure Cloud, Azure ADD) VDI & Virtual System Management COMPENSATION/BENEFITS We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement. ADA COMPLIANCE Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at ******************************* to request an accommodations. LOCATION This position is located in our Philadelphia, PA office.

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Perform duties to act as a liaison between providers, the health plan and Corporate. Perform training, orientation and coaching for performance improvement within the network and assist with claim resolution. Serve as primary contact for providers and act as a liaison between the providers and the health plan Conduct monthly face-to-face meetings with the provider account representatives documenting discussions, issues, attendees, action items, and research claims issues on-site, where possible, and route to the appropriate party for resolution Receive and effectively respond to external provider related issues Provide education on health plan's innovative contracting strategies Initiate data entry of provider-related demographic information changes and oversee testing and completion of change requests for the network Investigate, resolve and communicate provider claim issues and changes Educate providers regarding policies and procedures related to referrals and claims submission, web site usage, EDI solicitation and related topics Perform provider orientations and ongoing provider education, including writing and updating orientation materials Ability to travel Performs other duties as assigned Complies with all policies and standards Education/Experience: Bachelor's degree in related field or equivalent experience. 0-2 years of provider relations or contracting experience. Knowledge of health care, managed care, Medicare or Medicaid. Bachelor's degree in healthcare or a related field preferred. Claims billing/coding knowledge preferred. Licenses/Certifications: Current state driver's license. Pay Range: $22.36 - $38.07 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act