Technical support specialist jobs in North Hempstead, NY

ELIGIBLE FOR UP TO A $10K SIGNING BONUS. Talk to your recruiter for details. As an Information Technology Specialist, you'll maintain, process, and troubleshoot military computer systems and operations. You'll work with highly sensitive information and require technical skills and an aptitude for programming and computer languages. Requirements U.S. Citizen Age: 17-34 years High School Diploma or GED Must meet tattoo guidelines No major law violations No significant medical concerns Eligible for a Secret Security Clearance Training & Certifications 218 Nationally Recognized Certifications Available 10 weeks of Basic Training 20 weeks of Advanced Individual Training 95 ASVAB Score: Skilled Technical (ST) Skills You'll Learn Computer Systems & Networks Network Administration Security & Information d24ad0b8-823f-4e68-a892-2986ccdf7392

Service Desk Specialist (Product team) job in New York, (Long Island) , NY 12-month contract- Onsite (Hybrid favorable) 30.00/hr-35.00/hr The rate may be negotiable based on experience, education, geographic location, and other factors.Akkodis is seeking to fill Service Desk Specialist (Product team) job in New York, (Long Island) , NY. The successful candidate will be responsible for providing technical assistance and support to users and other applications. This role involves diagnosing and resolving technical issues, guiding users through solutions, and collaborating with development and product teams to enhance user experience and product functionality. The ideal candidate is a problem-solver with excellent communication skills and a passion for helping others. Service Desk Specialist (Product team) job responsibilities include: Provide first-line and second-line technical support to end-users for IT products and applications.Diagnose, troubleshoot, and resolve technical hardware and software issues, escalating complex problems to higher-tier support or relevant development teams when necessary.Guide users through step-by-step solutions, clearly explaining technical concepts in an understandable manner.Document all support interactions, troubleshooting steps, and resolutions in the ticketing system to maintain a comprehensive knowledge base.Contribute to the creation and maintenance of support documentation, FAQs, and user guides to empower self-service.Identify recurring technical issues and trends, providing feedback to product development and engineering teams for continuous improvement.Participate in testing new product features or updates to ensure readiness for user adoption.Maintain a high level of customer satisfaction through professional, empathetic, and efficient support.Adhere to IT support best practices, service level agreements (SLAs), and security policies.Qualifications:Bachelors degree in Information Technology, Computer Science, or a related field; or equivalent practical experience.SQL 2+ years of experience in IT support, technical support, help desk, or a similar customer-facing technical role.Technical Skills:Strong proficiency in troubleshooting hardware (e.g., desktops, laptops, peripherals) and software (e.g., operating systems, common business applications).Familiarity with network fundamentals.Experience with ticketing systems and remote support tools.Soft Skills:Excellent verbal and written communication skills, with the ability to explain technical information clearly to non-technical users.Strong problem-solving and analytical abilities.Customer-focused with a patient and empathetic approach.Ability to work independently and collaboratively in a team environment.Strong organizational skills and attention to detail.If you are interested in the Service Desk Specialist (Product team) job in the NYC(Long Island), NY, metro area then please click APPY NOW. For other job opportunities available at Akkodis go to *************** If you have questions about the position, pleases contact Marie Badger at ***************************** today. Referrals are greatly appreciated.Equal Opportunity Employer/Veterans/DisabledBenefit offerings could include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ************************************************* Company will consider qualified applicants with arrest and conviction records.

📅 Term: 12-Month Contract 💵 Pay: $50-$52 per hour (W2) 🏥 Industry: Hospitals & Health Care About the Role We're looking for a Financial Application Specialist to join our healthcare team in New York. In this role, you'll act as the bridge between Finance and IT, ensuring that financial systems-such as payroll, billing, and revenue cycle tools-run efficiently and align with business needs. You'll help improve processes, resolve system issues, and lead projects that enhance how financial data is managed and shared across the organization. This is a great opportunity for someone who understands both finance operations and technology and enjoys solving complex problems in a collaborative environment. What You'll Do Analyze business and financial processes, and identify opportunities for improvement through automation or system enhancements. Support the full project lifecycle: design, testing, deployment, and ongoing maintenance of financial applications. Collaborate with internal teams and external partners to integrate systems and streamline data flow. Troubleshoot issues and recommend solutions-whether through customization or out-of-the-box options. Prepare clear documentation and provide training to end-users. Translate technical concepts into practical solutions for finance teams. Stay updated on new tools, technologies, and best practices in finance and healthcare systems. What We're Looking For Bachelor's degree in Finance, Accounting, Business, or a related field. 4+ years of relevant experience-preferably in healthcare or non-profit environments. Experience with financial systems such as payroll, time & attendance, or revenue cycle management. Strong analytical, communication, and documentation skills. Ability to lead cross-functional initiatives and manage multiple priorities effectively. Additional Details Candidates must be legally authorized to work in the U.S. at the time of application and throughout employment. We are unable to provide visa sponsorship or engage in C2C or C2H arrangements.

Southeast Asia Food Group is an Asian produce and grocery distributor based in Gowanus, Brooklyn, NY. We are looking for an energetic, outgoing and self-motivated individual to join our team as a Customer Service Associate. The Customer Service Associate's primary role will include, but not limited to: • Taking and entering customer's orders via email, phone, and voicemail. • Communicate cross-functionally with other departments to assist with customer order related inquiries - e.g. inventory, product information, logistics/delivery, and new product sourcing requests. • Work together with the Logistics and the Warehouse teams to ensure accurate processing and shipping of orders. • Help update customer data, including but not limited to customers: best email for invoices, primary contact, shipping address, billing address, etc. • Fulfill customer requests will include, but not limited to: Generating a customer return authorization, Providing pricing or quotes, Sending customer payment link and statements, • Reviewing and processing newly submitted customer credit application by: Checking the customer's credit references, Making sure that the delivery and billing addresses are correct, Make sure that all required contact information is filled out and correct, Creating the new customer in our database, Assign a price level to the new customer Notify and ensure the Logistics team to assign a zone for the new customer, Notify the sales representative who covers the customer's area. • All tasks that are assigned by management. Candidate must have demonstrated the following in prior work experience: • Attention to detail and a strong work ethic; • Ability to communicate effectively via telephone and email with customers & internal teams • Ability to work in a fast-paced team environment, • Ability to work a flexible schedule occasionally - e.g. providing teammate PTO coverage on nights or weekends. • Ability to stay organized and handle multiple tasks. Language requirement - Candidate must be able to communicate fluently in English and Mandarin, Cantonese, or Korean. Education Level - Bachelor's degree in Business or related fields from an accredited institution is a plus. Southeast Asia Food Group, operates 24 hours a day, 6 days a week. The ideal candidate must be flexible to accommodate business needs. Start time of 6am.

Our client, a Global Marketing & Technology company, is looking for a Temp to Perm Senior IT Specialist! The ideal candidate will have a strong commitment to high-quality customer service and a solid work ethic. This position starts asap and will have the potential to go permanent down the line if the right fit. Location: Midtown Hours: 9am - 5pm *Hybrid Responsibilities: Lead daily IT operations in the NYC office Provide white-glove executive support to senior leadership and board members Work with the IT team to maintain, and secure infrastructure (Azure AD, M365, Intune, JAMF, etc.) Manage enterprise software, services, endpoint management, and collaboration platforms Oversee configuration and upkeep of conference room and AV systems for executive meetings, town halls, and leadership offsites Implement and enforce IT policies, standards, and lifecycle management processes Mentor and guide IT staff to maintain a high standard of technical excellence and service Coordinate with InfoSec to maintain compliance and strengthen endpoint and data security Handle hardware and software procurement, vendor management, and asset tracking Partner cross-functionally with Engineering, Security, and Facilities Ad hoc responsibilities as needed Qualifications: 8+ years' experience in an IT role, ideally with prior leadership experience Proficient in Microsoft 365, Azure AD, and modern endpoint management (Intune, JAMF). Experience managing hybrid Windows/mac OS environments at scale. Strong multi-tasking skills Strong prioritization and project management skills Experience designing, implementing, and maintaining AV systems and conference technology. Please submit your resume in Word format for immediate consideration. You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Join the fastest-growing aesthetic device company in the US! Cartessa Aesthetics is growing its operations team to continue to provide a world-class experience to our customers. This is a great opportunity for a motivated self-starter to make a massive, visible impact across the business in a fast-paced and dynamic environment. *This is a full-time role in our Melville, NY office* Responsibilities · Work with international vendors and global logistics partners · Oversee distribution of technical service cases and optimize the service program · Identify opportunities for increased efficiency · Liaise with the service team to create and distribute estimates and invoices. · Coordinate outbound shipments of parts to customers and service technicians, ensuring accurate and timely delivery · Ensure timely and professional communication with customers regarding service status and case updates · Collaborate with cross-functional teams (field service) to implement process improvements in service operations · Assist with CRM administration · Manage Return Merchandise Authorizations (RMAs) for inbound parts · Support Operations leadership in daily tasks Required · BA or BS required · High level of organization and time management skills · Strong written and verbal communication skills · Solid business acumen · Superlative problem-solving and critical thinking skills · Willingness to be flexible and adapt to situations on a daily basis · Ability to lift 50-75 lbs.

Title: Command Center Analyst Duration: 6 month contract (potential extensions, potential hire) Shift B: Wed/Thurs-Sat Day Shift: 7am - 7pm The Command Center Analyst I is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all users contacting the Command Center, and act as escalation point for Tier I Support. Tier II Engineer is shift based and may be required to work on a rotating schedule. Must-haves * 2+ years of experience providing customer care and technical support. * 2+ years of experience with routers, switches such as Cisco and Juniper * Excellent written and oral communication skills * Ability to multi-task and prioritize job requirements * Self-motivated and able to work on projects with limited supervision * Effective organizational skills and attention to detail. * Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio. * Strong analytical and problem solving skills. Plusses Data Center support experience What you'll do * Provide customer service support for mission critical 24/7 Data Centers * Participate in the weekly 24/7 on-call schedule * Provide proactive and reactive assistance to all external customers * Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion. * Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary * Prioritize work properly to consistently achieve departmental and company goals. * Responsible for Customer and Internal Updates * Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention * Thorough documentation of incident, Maintenance, and problem details in near real-time. * Ensure SLA's are met for as per customer agreement * Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations

Job Summary: An IT Operation / Network Technician plays a crucial role in managing and resolving complex technical issues that hinder the performance and efficiency of an organization's IT infrastructure. A junior technician is responsible for providing advanced troubleshooting support, guiding users through intricate problem-solving processes, and ensuring the seamless operation of hardware, software, and network systems. Key Responsibilities: • Responsible for managing client inquiries and technical issues, ensuring timely resolution, and maintaining positive client relationships • Provide responsive technical support for hardware, software, network, and system issues • Diagnose and troubleshoot complex technical problems for end-users remotely and on-site • Manage and prioritize a queue of service tickets, ensuring timely resolution of issues • Collaborate with other IT team members to resolve issues • Install, configure, and maintain computer systems, software, and peripherals • Perform routine maintenance and updates on workstations, servers, and network equipment • Monitor system performance and identify potential issues before they become critical • Develop and update technical documentation, including user guides and knowledge base articles • Conduct training sessions for end-users on new technologies and best practices • Assist in developing and implementing IT policies and procedures • Manage user accounts and access permissions within Active Directory and other systems • Coordinate with third-party vendors for support on specialized technical issues • Conduct regular audits of IT equipment and software licenses to ensure compliance • Provide input on and help develop IT strategies and improvements to optimize operations • Participate in after-hours support rotation for critical issues and emergencies • Stay current with new technologies, industry trends, and best practices through continuous learning and certification • Assist in the setup and management of audiovisual equipment for meetings and events • Ensure the security and confidentiality of data and systems at all times Qualifications: • Bachelor's degree in Information Technology, Computer Science, or related field & Bilingual in Korean • Minimum of 2 years of experience in an IT help desk or technical support role • Strong knowledge of computer hardware, software, networking, and operating systems • Experience with Active Directory/Azure and user account management • Proficiency in troubleshooting and resolving advanced technical issues • Familiarity with remote support tools and techniques • Excellent customer service and communication skills • Ability to manage and prioritize multiple tasks and service tickets • Ability to work independently and collaboratively within a team environment • Strong analytical and problem-solving skills • Ability to conduct create technical documentation • Commitment to staying current with industry trends and continuous learning • Leadership skills with experience in mentoring junior staff • Strong organizational skills and attention to detail • Understanding of data security and confidentiality practices and standards

Job Details Stamford CT - Stamford, CT $60000.00 - $80000.00 Salary/year Day Information TechnologyDescription OMEGA SYSTEMS JOB DESCRIPTION Service Desk Engineer Reports To: Service Desk Supervisor Division: Service Desk FSLA: Exempt Office Designation: In Office Office Location: Stamford, CT Under the guidance of the Manager of the Service Desk, this position is responsible for support of OMEGASYSTEMS Customers and employees working from OMEGASYSTEMS offices as well as Customer locations and remote locations. Support includes, but is not limited to, developing solutions and documentation of solutions and providing server, network, desktop, printer and telephony services while sustaining high customer satisfaction. The Service Desk functions as first line and escalation support to ensure the stable operation of the organization's Customer support as well as local office support services, including maintenance, troubleshooting applications, developing and testing solutions, documenting, resolving incidents and bug fixes. The individual will also assist in the maintenance of knowledge-based repository of common reported problems and resolutions to further increase effectiveness and efficiency for OMEGASYSTEMS Service Desk operations. NOTE: On-call rotation is required for this position. Functional Responsibility and Task Statements Provide 2 nd tier support through desk-side, remote, and local office support services Watch for repeat tickets to find trending issues. Work directly with Technical Account Manager on their customer's escalated issues. Create new knowledge base articles to increase the rate of first line resolution Follow documented processes for incident management and request fulfilment Provide guidance and direction for escalated service issues Demonstrates dedication to customer service and able to quickly assess risks Analyse and document software requirements Leadership and People Responsibilities Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally Technical Responsibility and Task Statements Provide timely, resolution to technical support issues while following company standards Properly log, prioritize, assign, track and respond to incidents and requests in a timely manner Identify and resolve incidents within agreed SLAs, policies and procedures Develop new support documentation of solutions that are used by Customer support services Monitor incident trends and identify recurring incidents for resolution Ensure that all relevant incidents are linked to an appropriate problem Document and Test new solutions for OMEGASYSTEMS to use and implement in customer environments for problem resolution. Perform root cause analysis as needed for problems; working closely with other OMEGASYSTEMS support teams Install and maintain desktop hardware and software, provide PC hardware troubleshooting/repair Use advanced tools/technical knowledge to remediate Customer problems and conduct scheduled installs Analyze desktop usage and computer peripherals Analyze, troubleshoot, correct, and document defects in existing software systems Responsible for installation, testing, troubleshooting and repair of workstations Responsible for installation and configuration of workstation software Complete PC installation, maintenance, e-mail administration, and disk capacity monitoring Provide accurate estimates for and track data on time spent adding new features and fixing defects Ensure technical documentation is created and tested Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated. Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc. Travel Requirements: Minimal travel is required for this position. Desired Qualifications and Skills 5+ years information technology experience supporting inbound Customer requests or issue resolution High school Diploma Experience with ConnectWise Manage software or similar ticketing system Strong working knowledge of desktop and server operating systems (Windows, Linux, Unix, etc.) Proficiency with Microsoft operating systems, Microsoft Office Suite Outlook, Word, Excel, and PowerPoint), and Microsoft desktop applications Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions Experience supporting VPN clients and VPN Administration Experience support LAN/WAN network infrastructure Experience supporting applications running in an RDS or Citrix environment Strong working knowledge of Office 365 user and mail administration Proficiency with NTFS file permissions Experience with internal and external DNS administration Experience with creating, changing and troubleshooting Group Policies Experience with VMWare and/or HyperV Excellent listening, questioning, and customer service skills Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned Ability to maintain composure, tact and effectiveness under stressful conditions Ability to organize information, efficiently manage time and balance multiple priorities Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience Preferred Bachelor's degree in Information Technology, Computer Science, Engineering or related field MS in Computer Science or Information Management EEO STATEMENT It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.

At Russo Development and Russo Property Management, we build more than properties - we build inspiration and purpose. As a privately held, family-owned company with over 50 years of success, our legacy includes more than 6,500 luxury apartment homes, 60+ industrial projects, and a growing data center portfolio across northern New Jersey. Our team is guided by our core CARES values - Character, Accountability, Respect, Excellence, and Service - which shape how we work, lead, and serve. In 2023, Russo Property Management was proud to be named the Top Management Company for Market Rate Apartments by the New Jersey Apartment Association. If you're passionate about quality, community, and making a lasting impact, we'd love to meet you. We are seeking an IT Support Specialist to provide technical support, troubleshoot issues, manage user accounts, and maintain systems. Responsibilities include setting up equipment, ensuring data security, and training staff on software use. Strong problem-solving and communication skills are required The candidate chosen for this position will be based out of our corporate office in Carlstadt, NJ. Responsibilities: Provide second-level user support. Troubleshoot printers, scanners, computers, and mobile devices. Set up and manage user accounts, groups and access permissions in Azure and AD. Perform hardware configuration and software installation. Support Microsoft Office, Teams and OneDrive. Execute Cisco Meraki hardware setups. Manage IT procurement processes. Manage product subscriptions for Microsoft, Adobe, Bluebeam and Autodesk. Conduct new hire orientations. Maintain hardware inventory. Requirements Bachelor of Science Degree in Information Technology or a related field. Exceptional analytical and problem-solving abilities. Demonstrated sense of urgency in addressing technical incidents and alerts. Advanced knowledge of commonly used hardware and software. Strong attention to detail with experience in utilizing various management tools. Essential time management and multitasking capabilities. Proficiency in testing completed work. Basic understanding of Cisco Meraki Excellent communication skills and the ability to perform effectively and efficiently in a demanding and fast-paced environment. Expertise with Android mobile devices Motivated and eager to learn Ability to handle requests under pressure Compensation & Benefits: Compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications. Competitive salary Medical coverage Dental coverage Vision coverage 401K Life insurance Paid sick time Paid holiday time Paid vacation time Free access to fitness centers EEO: Russo Development / Russo Property Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To all recruitment agencies: Please do not forward unsolicited resumes to representatives of Russo Development / Russo Property Management unless you have been requested to work on this position, or other positions with the firm. Salary Description $35/hour (BOE)

We have following roles.Please send me your resumes at vince@alphait. us Java Developer .Net/C# Developer Oracle Developer Unix SA Business Analyst Project Manager Application Support Architect Other IT roles...Based in New York,Raleigh,NC and accross US Qualifications Must have valid working Visa of US Citizens and GCs are preferred... Additional Information Send me your resumes at vince@alphait. us Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist

The Systems Specialist is a key member of our Enterprise Technology & Security operations team, responsible for the oversight and continuous improvement of our managed service provider (MSP) IT Service Desk. Reporting to the Systems Manager, this role ensures the effective management of an offshore support team, adherence to service level agreements (SLAs), and the delivery of exceptional customer service. The ideal candidate combines technical proficiency, strong analytical skills, and proven leadership abilities to drive operational excellence in a dynamic, customer-focused environment. Required Education/Experience High School Diploma/GED and a minimum 7 years' of relevant full-time IT work experience in an Information Technology, customer, desktop, or support environment or Associate's Degree and a minimum 5 years' of relevant full-time IT work experience in an Information Technology, customer, desktop, or support environment or Bachelor's Degree and a minimum three (3) years' of relevant full-time IT work experience in an Information Technology, customer, desktop, or support environment. Preferred Education/Experience Bachelor's Degree in Computer Science, Management Information System, Engineering, or related field and a minimum of three (3) years' relevant full-time work experience in an Information Technology, customer, desktop, or support environment. Relevant Work Experience Possess technical and supervisory or managerial experience with a proven ability to motivate people, Preferred Background in managed service provider (MSP) environments, Preferred Experience managing or supporting IT service desks, preferably with offshore or remote teams, Preferred Experience in managing projects, representing the organization in building and fostering relationships with customers, support groups, and vendors, and render sound business decisions, Preferred Excellent verbal and written communication abilities, with experience in cross-cultural and remote team collaboration, Preferred Proficiency in IT service desk operations, infrastructure support, and relevant technologies (e.g., ticketing systems, remote management tools), Preferred Skills and Abilities Demonstrated customer service skills Effective leadership skills Possesses a high degree of initiative Well organized, detail oriented and flexible to handle multiple assignments Project Demonstrated project management skills Demonstrated analytical skills Licenses and Certifications Driver's License Required Physical Demands Sit or stand to answer a phone for the duration of the workday Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Possess manual dexterity and the ability to use hands for the duration of the workday Stand to use/operate office equipment for the duration of the workday Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. Core Responsibilities Oversee and coordinate the daily activities of the offshore IT Service Desk team, ensuring optimal performance, clear communication, and alignment with organizational goals Foster a strong customer service culture, responding to escalated issues, ensuring timely resolutions, and maintaining high levels of end-user satisfaction Monitor, analyze, and report on service level agreement (SLA) performance metrics. Identify trends, address gaps, and implement corrective actions to meet or exceed contractual obligations Provide advanced technical support and guidance to the service desk team, leveraging deep knowledge of IT infrastructure, troubleshooting methodologies, and industry standards Evaluate and enhance service desk procedures and workflows, standardizing best practices and implementing process improvements to increase efficiency and service quality Collaborate with IT and other departments to implement AI-driven solutions and workflows Integrate AI tools and technologies into various job functions to enhance efficiency and productivity Oversee major projects as designated by the Systems Manager, End User Services May perform other related duties as required

Beta Soft Systems is a leading provider of Information Technology, Consulting Services and outsourcing company with global operations in USA and INDIA. We collaborate with our clients to provide high performance resources. Beta Soft Systems is a project based IT consulting company. Our focus on outcomes and our innovative approach has helped us become one of the fastest growing companies. We serve all Fortune 500 organizations. Our client list includes fortune 500 Companies like Google, Wells Fargo, EBay, Pay Pal, Cisco, Juniper Networks, Barclay Bank, Intel, Apple, Bank of America, Ernst & Young, Charles Schwab and more. Job Description (Positions all across the USA) Entry level jobs for Freshers/ Recent Graduates Experience: 0-3 Years 1. Software Tester/ QA Tester : This position is responsible for working in a diverse, demanding computing environment which requires strong analytical ability, flexibility, communication, and interpersonal skills. Candidate must be flexible and excited about working in a fast paced company; have proven communication and organizational skills; and be willing and able to focus on both internal and external customer service to meet business needs. 2. Entry Level Business Analyst: Entry level business analyst / Project Manager, You'll be expected to capture complex processes and requirements from business experts in detail to form concrete, practical requirements. You'll need to coordinate with management and IT team to further refine and develop solutions for these requirements. Qualifications For Software Tester/ QA Tester: Eligibility Criteria A recent degree in Computer Science, Engineering, or Electrical Engineering. Some C or C++ or SQL or JAVA Knowledge or some Coding/ Programming prefered. Freshers with the above stated technical skills will also be considered. Eligibility and willingness to work anywhere in US (Citizens, GC, OPT, CTP). Detail orientated Analytical thinker For Entry Level Business Analyst: Eligibility Criteria A recent degree in MBA, Computer Science or Engineering. Eligibility and willingness to work anywhere in US (Citizens, GC, OPT, CTP). Proven organizational skills with strong attention to detail Strong verbal and written communication skills Strong decision-making and problem-solving skills Effective interpersonal skills and ability to work in a team environment Additional Information Benefits Placements with Fortune 500 clients. H1B Sponsorship for student's Visa Salary hike after 6 months on the project Referral Bonus of 500$: REFER YOUR FRIENDS AND EARN 500 DOLLARS PER REFERRAL.

Job Details: Job Title: SAP Basis Administrator Schedule: Hybrid (3 Days Onsite) Duration: 12+ months Payrate: $55/hr. - $65/hr. On (W2) Note: Client does not provide laptops. Instead, they will provide desktops and dedicated workstations, Candidates will use their own equipment's when working remotely during the week. Project Overview: COMPANY is currently using SAP ERP, Business Warehouse, Enterprise Portal and Business Object systems as transaction and reporting systems. SAP systems are interfacing with multiple other applications at COMPANY like Maximo, Kyriba, SuccessFactors etc. COMPANY has also implemented SAP SaaS solutions like Concur, Blackline, Ariba, SuccessFactors etc. We have vast requirements to support activities in these areas. Job Functions & Responsibilities: Design, deploy, configure, and provide ongoing maintenance of multiple SAP landscapes systems Perform Version / Stack upgrade / Migrations of ERP / NetWeaver systems Provide operations support for SAP systems and technical infrastructure, including but not limited to Basis functions like printer administration, transport administration, front end GUI and Fiori Proactively monitor systems for performance and issues and perform root cause analysis of production and non-production system Apply Support Package Stack using SUM across the SAP landscapes Assist in SAP user security role design and access setup Develop and maintain effective working relationships with security, SAP application owners and IT Infrastructure Perform System / Client Copies of non-production environments with production data Install, Configure, Deploy SAP Fiori and related Apps for ERP6.0. Configure SAML for Single Sign on between SAP Fiori / SAP ERP system. Configure and Deploy SAP Mobile For Fiori on iPhone / Android devices Perform Oracle Upgrades of SAP system databases. Skills: Perform all system upgrades, patching, and address vulnerabilities SAP Business Warehouse system Upgrade from 740 to 750 SAP Basis Administration role with hands-on experience with SAP ECC6.0, Portal, Solution Manager and Fiori system administration. Configurating SAP Fiori Apps for ERP6.0 and Mobile deployment rollout. Configure and rollout SAP SSO 3.0. Experience with Support Pack stack upgrade / Version upgrades / OS/DB Migrations. Experience with System Refresh / Client Copies. Experience with Oracle Upgrades on SAP Databases. Strong communication, presentation and organizational skills. Excellent analytical and problem-solving abilities. Education & Certifications: Bachelor's degree in IT.

Job Description About the Role: We are on the hunt for a talented IT Service Technician who is passionate about cutting-edge technology and exceptional customer service. This role offers the opportunity to work on the forefront of troubleshooting, servicing, and installing advanced network systems, A/V equipment, and hardware. It's an exciting chance to engage with top-tier products and be part of a team that's pushing the boundaries of technological solutions. Key Responsibilities: As an IT Service Technician, you will: Troubleshoot, service, and install network systems, A/V equipment, and hardware. Work with industry-leading products, including SonicWall, UniFi, Ruckus, and Fortinet. Conduct installations and service tasks such as setting up TVs, speakers, video extenders, amplifiers, routers, switches, and wireless access points. Provide expert integration installation support to our diverse clientele. Continuously acquire new skills and stay abreast of industry advancements. Who You Are: We're looking for someone with: Proven experience working with IT brands like SonicWall, UniFi, Ruckus, and Fortinet. A deep understanding of VLANs, wireless heatmapping, and advanced WiFi troubleshooting. A track record of diagnosing and resolving complex network system and A/V equipment issues. Eagerness to learn and adapt to the latest technologies. Professionalism, attention to detail, and dedication to customer satisfaction. A valid driver's license and reliable transportation for on-site client visits. Additionally, you will be part of an on-call rotation, providing timely support and ensuring seamless service continuity for our clients outside of regular business hours. Why Join Us? Competitive Compensation: $23.00 - $40.00 per hour, depending on experience, full-time. Professional Growth: Work with industry leaders and innovative technology. Collaborative Culture: Be part of a team that values innovation and teamwork. Cutting-Edge Technology: Immerse yourself in work with some of the industry's most respected brands. Career Development: Grow your skills and career in a supportive environment that fosters learning. Team Spirit: Be part of a collaborative and passionate team dedicated to technology and service excellence. Benefits: 401(k) with matching to secure your future. Health insurance with 50% company contribution. Health Savings Account to manage your medical expenses. Generous PTO: 13 days plus an additional day for every year of service. Company Holidays: Enjoy time off during major holidays. Ready to Make an Impact? Are you excited about being at the forefront of technology and service? We'd love to welcome you to our team. Apply now and start your journey with us! Job Type: Full-time Pay: $23.00 - $40.00 per hour Expected hours: 40 - 50 per week Benefits: 401(k) Employee discount Health insurance Paid time off Professional development assistance Experience level: 2 years Schedule: 8 hour shift Monday to Friday Work Location: In person

Computer Tech Support Job Description: We are seeking highly motivated in-person Computer Techs to provide hands-on technical support on Wednesday's for a Bronx school. As a Computer Tech person, you will play a vital role in maintaining and troubleshooting technology-related issues within the school. Qualifications: Proficiency in computer systems and troubleshooting. Familiarity with Smart boards, printer configurations and laptop software updates. Strong problem-solving skills, with the ability to handle tech-related challenges independently. Excellent communication skills and a customer-service-oriented mindset. Prior experience in a similar tech support role is a plus. Responsibilities: Offer on-site assistance to address and resolve various technology-related challenges that may arise within a school building. Utilize your tech expertise to troubleshoot and find solutions to technical issues promptly, ensuring minimal disruption to classroom and office activities. Assist with basic computer-based classroom and office technology needs, ensuring that both teachers and staff can rely on smooth tech operations. Compensation & Benefits: Competitive pay rate of $27/hr with the opportunity to earn $30/hr* with a completion bonus. Education Champions will be required to attend a 1 hour Town hall event per quarter and complete asynchronous training prior to starting a school placement. Acknowledgment: PRACTICE partners with some of New York City's most struggling public schools to improve academic outcomes for low-income students and their families. Flexibility is required, as there may be occasions when a school recognizes a more pressing need for your time and talents than originally anticipated. Our team expects you to be flexible and committed to furthering our mission of advancing equitable education for urban students by closing the opportunity gap. Bonus based on starting and completing the program and maintaining a high internal Quality Score.

BRAM Auto Group is currently seeking an IT Technician- Tier 2 to join our team. At BRAM Auto Group, we redefine luxury automotive by providing the highest standard of service and leading the industry in innovation for our customers. We take pride in being one of the most prestigious luxury automotive management groups comprised of 13 dealerships throughout the NYC/NJ region that includes Lexus, Honda, Toyota, Cadillac, Ineos Grenadier, Genesis and Hyundai brands. We are recognized for our prestige service and constantly growing client base, which means that our teams and dealerships are growing rapidly too! What you'll do: Providing remote and onsite support for computers, peripherals, and user related questions. Ensuring customer satisfaction driving towards maximized customer service at all times. Adhering to all system process and procedures, including ticket entry, and generating reports on request. Providing user assistance as needed. Documenting all support work on a timely basis within the guidelines of our company's policies. Completing special projects as assigned. Our ideal candidate: Superior written and verbal communication skills Outstanding interpersonal skills with the ability to maintain a professional demeanor when handling complex user issues Comfortable working under pressure and meeting deadlines Experience with ConnectWise or similar remote management tools. Proficiency in: Windows Desktop & Server OS MS Active Directory Office 365 (including security services) LAN/WAN networking (Firewalls, Switches, Wireless APs) TCP/IP Preferred knowledge and certifications: Knowledge of the automotive industry Knowledge with CDK Drive and other DMS products CompTIA Network+ Microsoft Certified: Windows Client or Modern Desktop Administrator Associate Microsoft 365 Certified: Fundamentals or Administrator Associate ITIL Foundation Certification Job Type: Full-time Job Type: Full-time Salary: $55,000 - $95,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level: 3+ years Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: North Bergen, NJ 07047: Reliably commute or planning to relocate before starting work (Required) Experience: Help desk: 1 year (Preferred) Windows: 3 year (Preferred) Work Location: Headquarters location and occasional dispatch to Dealership locations in NY and NJ

BRAM Auto Group is currently seeking an IT Technician- Tier 2 to join our team. At BRAM Auto Group, we redefine luxury automotive by providing the highest standard of service and leading the industry in innovation for our customers. We take pride in being one of the most prestigious luxury automotive management groups comprised of 13 dealerships throughout the NYC/NJ region that includes Lexus, Honda, Toyota, Cadillac, Ineos Grenadier, Genesis and Hyundai brands. We are recognized for our prestige service and constantly growing client base, which means that our teams and dealerships are growing rapidly too! What you'll do: Providing remote and onsite support for computers, peripherals, and user related questions. Ensuring customer satisfaction driving towards maximized customer service at all times. Adhering to all system process and procedures, including ticket entry, and generating reports on request. Providing user assistance as needed. Documenting all support work on a timely basis within the guidelines of our company's policies. Completing special projects as assigned. Our ideal candidate: Superior written and verbal communication skills Outstanding interpersonal skills with the ability to maintain a professional demeanor when handling complex user issues Comfortable working under pressure and meeting deadlines Experience with ConnectWise or similar remote management tools. Proficiency in: Windows Desktop & Server OS MS Active Directory Office 365 (including security services) LAN/WAN networking (Firewalls, Switches, Wireless APs) TCP/IP Preferred knowledge and certifications: Knowledge of the automotive industry Knowledge with CDK Drive and other DMS products CompTIA Network+ Microsoft Certified: Windows Client or Modern Desktop Administrator Associate Microsoft 365 Certified: Fundamentals or Administrator Associate ITIL Foundation Certification Job Type: Full-time Job Type: Full-time Salary: $55,000 - $95,000.00 per year Benefits: 401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level: 3+ years Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: North Bergen, NJ 07047: Reliably commute or planning to relocate before starting work (Required) Experience: Help desk: 1 year (Preferred) Windows: 3 year (Preferred) Work Location: Headquarters location and occasional dispatch to Dealership locations in NY and NJ

Hands-on hardware troubleshooting Proficient in client / server network application deployment, support, and troubleshooting Active Directory configuration, management, troubleshooting Should be a self starter and get things done with minimal guidance and meet deadlines. Responsible for delivering, setting up, configuring and troubleshooting end-user desktops & laptop computer hardware, software, printers and BYOD devices as needed. Provide day-to-day technical support to end-users via phone, remote access and desk-side support. End user helpdesk support to address all technical issues. Assists end-users with basic computing and telecommunication issues and questions. Ensure all problem tickets are closed within their established guidelines. Perform special projects and miscellaneous duties as requested and as time permits. Requirements: Experience using some type of Remote Desktop Support Tool. Ability to manage time effectively and complete required projects on time. Strong multi-tasking skills, attention to detail. Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience. Understanding of VPNs and Wi-Fi profiles is a plus. Experience with Telecom/VOIP and MS windows image deployment is a plus.