Technical support specialist jobs in Novi, MI - 1,155 jobs

*Onsite Medical Customer Service Career Opportunity* *Pay Rate:* $21.00/hour *Positions Available:* 20 Customer Service Representatives (CSR) *About the Role* Join a *well-respected organization* in the healthcare industry and make an impact by providing exceptional customer service in a call center environment. This is a *long-term, permanent opportunity* with room for growth and excellent benefits. *Job Description* * Handle inbound calls and occasional follow-up calls. * Respond to inquiries regarding prior authorizations, general questions, and confidential information. * Provide excellent customer service with strong attention to detail and accurate data entry. * Manage 50-100 calls per day, depending on complexity. * Use multiple systems to track information and update customer communications. * Performance measured on *Quality and Accuracy*. *Requirements* * *Experience:* Minimum 1 year of call center experience within the last 2-3 years (healthcare experience not required). * *Typing Speed:* At least 30 WPM. * *Skills:* Strong computer knowledge and ability to navigate multiple systems. *Location* Plymouth, MI 48170 *Key Details* * *Cut-off Date for Offers:* January 16, 2026 * *Start Date:* February 9, 2026 * *Contract Duration:* 6 months Contract-to-Hire * *Compliance:* * Drug Test: 5-panel * Background Check: 7-year history (includes DOJ sex offender, OIG & FACIS healthcare searches) *Benefits* * *First 6 months:* Benefits through TEKsystems (Health, Dental, Vision, 401k, and more). * *After conversion:* Full benefits package from the organization. *Schedule* * Must be available *7 days a week from 5 AM - 10 PM*. * *40 hours/week* with a set schedule assigned within those hours. * *Shift bids* available (preferences considered but not guaranteed). *Training* * *Duration:* 4 weeks * *Hours:* Monday-Friday, 8:00 AM - 4:30 PM *Job Type & Location*This is a Contract to Hire position based out of Plymouth, MI. *Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Plymouth,MI. *Application Deadline*This position is anticipated to close on Jan 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The Levy Group of Companies is seeking a CSD Field Technician for our Corporate Headquarters location in Dearborn, MI. The CSD Field Technician is a critical member of our IT team, responsible for provisioning, installing, managing, and troubleshooting a wide range of hardware and software systems across the enterprise. This role requires strong technical expertise, a customer-first mindset, and a forward-thinking approach to technology. As an AI-driven organization, we expect the CSD Field Technician to actively leverage AI tools such as Microsoft Copilot and other intelligent platforms to streamline workflows, enhance troubleshooting, and improve overall efficiency. The ideal candidate embraces automation, continuous learning, and innovation to deliver exceptional IT support in a rapidly evolving environment. Frequent travel and hands-on work in diverse settings are essential components of this position. Benefits Competitive benefits package including Medical, Dental, Prescription, 401(K) with 3% Employer Contribution, Long- and Short-term Disability Tuition Reimbursement for qualified skilled trade programs Student Loan Repayment Program Employee Referral Program ResponsibilitiesThe CSD Field Technician: Provision, install, manage, and troubleshoot a variety of hardware devices, including Windows devices, iOS & Mac OS devices, IoT hardware (POS kiosks, Serial-Ethernet devices, IP cameras & phones), laser and thermal printers, and network equipment (switches, firewalls, point-to-point antennas). Troubleshoot various applications: O365 suite, point of sale ticketing systems, Autodesk software, PLC software, Mitel phone systems. Interface with internal customers every day - keeping a customer-first mindset. Manage help desk ticketing queues. Utilize AI tools such as Copilot daily, contributing to an AI-focused operation. SkillsThe ideal candidate will have: 2+ years of experience in IT support or field service roles Strong knowledge of Windows, mac OS, iOS, and networking fundamentals Familiarity with I0T devices, POS systems, and enterprise applications. Excellent communication and customer service skills. Experience with Microsoft Intune, Azure AD, and endpoint management preferred. Proficiency in PowerShell and automation scripting preferred. Certifications: Comp TIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation preferred. Physical Requirements: Ability to lift up to 75 lbs and work on ladders. Tolerate noise and temperature variations Comfortable working in varied environments including construction sites. Sit, stand and walk for extended periods of time. Valid driver's License with good driving record Willingness to travel frequently across the Midwest. To ApplyPlease submit a resume. Military Members are welcome and Veterans are encouraged to apply! Who is Edw. C. Levy Group of Companies? We are a unique, 100-year-old family-owned company that transforms our recycled products into construction materials, lightweight aggregates, asphalt, cement, concrete, agricultural products, and more. We provide steel mill services, flame cutting and treatment, road building, logistics, laboratory testing, and a variety of other solutions for our customers. The Levy Group of Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Levy Group of Companies makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Desk side Support Representative Distributed Client Services Location: DETROIT,MI-48243 Duration: 1 Year (with possible extension) Client: IBM- AT&T Job Description: · End user trouble shooting skills · Experience with working with tickets · Proficient with windows 7 · Audio video support · Good customer facing skills · This job is 35-40 hours a week. · Must have a valid driving license Qualifications share response Additional Information If you are interested, Please contact Shubham ************ ***************************

Alliance Catholic Credit Union is seeking an IT Support Specialist who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will be reporting directly to the IT Support Manager at our Farmington Hills location. The ideal candidate will: Serve as the first point of contact for IT support requests via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network connectivity. Install and configure workstations, peripherals, and authorized applications. Maintain accurate records of issues and resolutions within the help desk system. Deliver user training and provide guidance on essential IT tools and cybersecurity best practices. Maintain, configure, and monitor Symitar core banking systems. Manage user accounts, permissions, and security settings within Symitar. Troubleshoot Symitar-related issues and escalate complex problems to vendor support. Ensure compliance with data security and disaster recovery protocols. Record and update documentation for system configurations, maintenance tasks, and changes. A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results---accurately and efficiently. We seek a candidate with 1-3 years in IT support or help desk environment, prior experience with Symitar, and a strong knowledge of Microsoft Office applications. Previous Credit Union/financial institution experience, programming knowledge, and an Associate's degree in IT or related field are preferred. Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vision, 401k, life, AD&D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.

A Taste of Who We Are: Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends. Our Mission Delight our guest. Every meal. Every day. Our Core Values Exceptional - We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry. Hospitality - We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time. Collaboration - We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences. Responsibility - we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way. Innovation - We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services. The Experience You'll Create: The IT Support Specialist provides first-level technical support at corporate, warehouse and customer sites, serving as the main point of contact for employees. They deliver excellent service, resolving issues quickly - ideally on first contact. This early-career level role is ideal for those seeking a long-term IT career. It offers exposure to infrastructure, cloud, applications, and related technologies, with growth opportunities into roles like Infrastructure Administrator, Product/System Administrator, or Software/Data Developer. * Provide first-contact technical support for IT issues via ticketing system, phone, chat, or in-person assistance. * Troubleshoot and resolve problems with devices, Microsoft 365 apps, network connectivity, and core business platforms. * Log, categorize, and prioritize support tickets accurately, resolving issues independently or escalating as needed. * Deliver a professional and friendly support experience, clearly communicating status and resolution steps to users. * Strive for first-time resolution, validate solutions with users, and proactively share recurring issues with the team. * Demonstrate a sense of urgency in addressing user issues and set clear expectations for resolution timelines. * Follow security and compliance standards in all support activities, while continuously learning new technologies and processes for future IT career growth. * Performs other related duties as assigned. Ingredients for Thriving: * Strong customer service mindset with excellent verbal and written communication skills. * Basic understanding of computer systems, networking concepts, and troubleshooting. * Familiarity with Microsoft 365 or similar productivity platforms. * Ability to diagnose problems, think logically, and follow troubleshooting steps. * Willingness to learn, take feedback, and grow technical skills. * Ability to remain calm, professional, and solution-oriented under pressure. * Associate or Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience) * Internship, help desk, or technical support experience * Familiarity with ticketing systems (e.g., Jira, ServiceNow). Savor the Benefits: We offer a range of benefits for eligibles team members, including: * Health Coverage - Medical, Dental and Vision * Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness * 401(k) with Company Match * Paid Time Off * Paid Parental Leave * Wellness Programs * Additional Perks To see a summary of current benefits, please visit **************************************************************** #LI-KR1

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Duration: 4 Months • Provide exemplary client support and technical issue resolution via phone and email. • Provide exemplary client support and technical issue resolution via email as needed • Maintain strong knowledge on supported products • Meet performance objectives in call quality, customer satisfaction surveys, and call handling • Provide timely follow up on outstanding client issues • Effectively communicate and interact with staff assigned to assist in resolving client issues • Facilitate general web-based sessions to aid new customers in implementing CS software • Assist with Customer Service queues and Service Reception as needed • Strong call handling soft skills • Strong software and hardware troubleshooting skills • Ability to self manage and work as a contributing member of a team • Ability to stay motivated in a fast paced, high pressure environment • Strong research and problem solving skills • Ability to quickly learn and master technical or complex information Additional Job Requirements • 1 Year of customer service experience required • Associates or bachelor's degree a plus • Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an interview, please contact; Rakhi Sharma ************

Job Description Starting wage up to: $18/hr. with experience Food Lovers Unite! Busch's is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor! What's in store? Flexible schedules Employee discounts 401K with company match Tuition reimbursement Daily Pay available Ready to spice up your job and grow with us? Apply now and let's create the perfect pear together! Specific Accountabilities: Responsible for the production of prepared foods items, including executing menus, hot food programs and producing sauces. Ensure that all food and products are consistently prepared and served according to the Busch's recipes, portioning, cooking and serving standards. Execute programs and procedures designed to promote deli hot case and hot food bar sales. Assist in reducing store shrink by using fresh/distressed perishable items in preparation. Rotate and cull product to ensure freshness and reduce shrink. Prep for and prepare HMR items and reutilization recipes. Evaluate and fix merchandising of HMR platters throughout shift. Identify and produce food production needs as directed by Deli/Bakery Manager. Assist with hot food preparation for catering orders. Clean and sanitize department including equipment, work/service areas, containers and utensils. Follow and record Busch's utilization standards. Maintain time and temperature food safety standards. Assist with store food demonstrations as needed. Represent our brand at outside company food events. Stay current on food trends and new items relevant to department and building sales. Contribute to organizational effectiveness by offering information and suggestions. Execute with operational integrity by anticipating problems, taking preventative measures, and adapting to changes that improve our operations or guest experience. Consistently follow Busch's policies and procedures. Share our passion for our products by being familiar with our products and services and actively seeking and sharing that information. Work in a fast-paced, high-demand environment where time-sensitive processes may contribute to elevated levels of stress. Requirements: Minimum 3 years cooking experience. Food safety certification or willingness to be certified. This role typically works between the hours of 6:00 am - 7:00 pm any day Monday through Sunday. Other hours may be required as business dictates. Proficient merchandising skills to ensure fresh and appealing displays in ‘ready to eat' areas. Proficient culinary skills to follow recipes, sauté, work with knives, create appealing product and determine product quality. Proficient organization and planning skills, especially to manage multiple deadlines and projects. Proficient cleaning abilities to meet sanitation and visual standards. Proficient communication skills, including written, verbal and listening skills. Proficient computer skills in excel, word and email. Able to learn and use a variety of proprietary applications and technology.

Job DescriptionBenefits: 401(k) matching Bonus based on performance Opportunity for advancement Training & development The Technical Support Specialist will provide first-line technical support for TPMS products and assist customers and internal teams with troubleshooting, installation, and product knowledge. Responsibilities: Answer technical support calls and provide first-line assistance for TPMS products Diagnose and resolve issues related to TPMS sensors, receivers, software, and diagnostic tools Guide customers (distributors, repair shops, and end users) through installation, calibration, and troubleshooting procedures Document common issues and solutions to build a technical support database Escalate complex technical cases to R&D or Product Engineering teams Assist with software updates using TPMS diagnostic tools Support internal teams (Sales, Product, and Training) with technical expertise Create relearn tutorials and technical documentation for marketing and customer reference Upload instructional documents to customer websites as needed Create videos demonstrating product usage, programming sensors, and relearn procedures Assist with warehouse duties when necessary Perform other tasks as assigned by the supervisor DESCRIPCIN DEL PUESTO ESPAOL El Especialista de Soporte Tcnico brindar soporte tcnico de primera lnea para productos TPMS y ayudar a clientes y equipos internos con diagnstico, instalacin y conocimiento del producto. Responsabilidades: Atender llamadas de soporte tcnico y brindar asistencia inicial para productos TPMS Diagnosticar y resolver problemas relacionados con sensores TPMS, receptores, software y herramientas de diagnstico Guiar a clientes (distribuidores, talleres y usuarios finales) en la instalacin, calibracin y resolucin de problemas Registrar problemas comunes y soluciones para crear una base de datos de soporte tcnico Escalar casos tcnicos complejos a los equipos de I+D o Ingeniera de Producto Asistir con actualizaciones de software utilizando herramientas de diagnstico TPMS Brindar soporte tcnico a equipos internos (Ventas, Producto y Capacitacin) Crear tutoriales de reaprendizaje y documentacin tcnica para marketing y clientes Cargar documentacin instructiva en los sitios web de los clientes cuando sea necesario Crear videos demostrativos de productos, programacin de sensores y procedimientos de reaprendizaje Apoyar en tareas de almacn cuando sea necesario Realizar otras tareas asignadas por el supervisor LANGUAGE REQUIREMENT / REQUISITO DE IDIOMA Fluent in English and Spanish (spoken and written) Fluido en ingls y espaol (hablado y escrito)

Diagnose and resolve hardware, software, and network issues for end users Provide support to employees and guide them through technical problems Install, configure, and update devices and applications to minimize workplace interruptions Maintain records of issues, resolutions, and system changes Manage IT hardware inventory and ensure accurate documentation Qualifications Degree or certification in IT or related field Knowledge of MS Office, Windows, and networking Strong problem-solving and communication skills Additional Information All your information will be kept confidential according to EEO guidelines.

Diagnose and resolve hardware, software, and network issues for end users Provide support to employees and guide them through technical problems Install, configure, and update devices and applications to minimize workplace interruptions Maintain records of issues, resolutions, and system changes Manage IT hardware inventory and ensure accurate documentation Qualifications Degree or certification in IT or related field Knowledge of MS Office, Windows, and networking Strong problem-solving and communication skills Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionDescription: IT Support and Systems Administrator Reports To: IT Infrastructure & Operations Manager Department: Information Technology FLSA: Exempt We are growing! If you're excited to be the face of IT for a fast-growing company in the utilities construction and engineering sector, this position is for you. This is a hands-on, user-facing role that blends Level 1-2 helpdesk and deskside support across multiple Metro Detroit locations with core systems administration. Expect a mix of approximately 60-70% end-user support/service desk and 30-40% systems administration/infrastructure work. You'll resolve day-to-day issues, onboard/offboard employees, deploy PCs and mobile devices, and support our Microsoft 365/Azure and on-prem environments. Success in this role requires strong customer service, solid troubleshooting skills, and the ability to manage tickets while owning technical projects to completion. Core Technologies: Windows 10/11, Microsoft 365 and Azure/Entra ID, Active Directory/Group Policy, Windows Server (2019+), MDM (Endpoint Central, Intune), SharePoint/OneDrive, Exchange Online, networking fundamentals, endpoint security, and disaster recovery. Principal Responsibilities: End-User Support and Service Desk Serve as a friendly, professional point of contact for employees; provide in-person and remote support Work tickets in the helpdesk queue, meet SLAs, document work clearly, and close issues with strong follow-up Deploy, image, and replace PCs, laptops, and mobile devices; install and configure applications Perform user account lifecycle tasks (new hire setup, access provisioning, permissions, offboarding) Support Microsoft 365 apps, SharePoint Online/OneDrive, Exchange Online, and Teams Troubleshoot common office technologies (printers, conference room A/V, VPN, Wi-Fi, peripherals) Create and maintain user-focused documentation and internal knowledge base articles Maintain accurate IT asset records (hardware, software, licenses) and assist with inventory/audits Provide VIP support and training to help users adopt technology effectively Systems Administration and Infrastructure Administer and maintain Active Directory/Entra ID, Group Policy, NTFS permissions/SMB shares, and Windows Servers (physical and virtual) Leverage endpoint management/MDM platforms to deploy configurations, software deployments, updates/patches, and enforce compliance Support core network services (DHCP, DNS, TCPIP, SMB), basic switch/AP configuration, and SD-WAN concepts in coordination with senior staff Monitor, remediate, and report on vulnerabilities; contribute to endpoint and identity security best practices Assist with backup/restore, disaster recovery testing, and routine maintenance Use PowerShell or other scripting methods to automate repetitive tasks and improve support efficiency Participate in implementing and integrating new technologies and systems Operations and Continuous Improvement Analyze processes and suggest improvements that enhance reliability, security, and user experience Participate in maintenance windows and outage response; occasional after-hours or weekend work required Travel to local offices (primarily Metro-Detroit) for onsite support and project work (mileage reimbursed at the federal rate) Compensation: Salary: $65,000-$80,000 (commensurate with prior experience) Medical/dental/vision insurance (eligible after 90 days) 401(k) with up to 4% employer match (eligible after 6 months) Company-paid group term life and long-term disability Additional voluntary benefits: flexible spending accounts, accident, critical illness, short-term disability, HFSA/DCA, life, and AD&D Notes: This is an on-site, hands-on role based in Belleville, MI, with regular in-office presence and local travel. Candidates who thrive in user-facing support while growing their systems administration skills are encouraged to apply. Requirements: Required Qualifications: 2-5 years of combined helpdesk/deskside support and systems administration experience, or equivalent mix of education and experience Strong customer service skills with a professional, positive demeanor; ability to explain technical issues in plain language Excellent written and verbal communication skills; accurate documentation and correspondence are essential Valid driver's license, reliable transportation, and willingness to travel between offices within the Metro Detroit area using your own vehicle. Infrequent travel outside the Metro Detroit area or potentially out of state (2-3 times/year) Demonstrated support experience with Windows 10/11, Microsoft 365, user device deployments Hands-on experience with Microsoft Windows Server (2019+), Active Directory/Group Policy, NTFS/SMB, Azure/Entra ID and SSO, Exchange Online Experience with MDM/endpoint management for provisioning, updates, and compliance Demonstrated experience supporting/administering SharePoint Online, OneDrive, and Microsoft Teams Scripting experience (PowerShell or similar) Solid foundation in networking (firewalls, switches, APs, DHCP/DNS/TCP/UDP, VLANs, Routing, L2/L3 concepts, basic understanding of SDWAN concepts) Preferred Qualifications: Certifications: Microsoft (e.g., MD-102, AZ-104, MS-900) and/or CompTIA (A+, Network+, Security+) Backup solutions (Veeam, Azure Recovery Services Vault) Experience with Atlassian (Jira/Confluence) or similar ITSM/knowledge tools Premise wiring (Ethernet cabling/termination, PoE/low-voltage, security cameras) Experience with one or more: Power Platform (Power BI/Power Automate/Power Apps), Hyper-V, SQL Server, IIS, RemoteApps/RDS, Microsoft Intune, Microsoft Defender security products

Are you a seasoned IT professional looking for a career change? Are you looking for an innovative organization that fosters teamwork and supports your professional and personal development? We are currently looking for a professional and experienced full-time Technical Support Specialist to join our team. This position helps identify opportunities and deploy technical solutions that enable improvements to our clients' business operations. Perks • Competitive salary based on qualifications • Bonuses • Commissions • Mileage reimbursement • Paid time off • Certification education reimbursement • Room for advancement in the company • 401k with company match • Health Insurance with company contribution • Life insurance • Long term disability Responsibilities • Respond to help desk tickets • Participate in planning and implementing projects • Assist with new customer onboarding process • Utilize help desk ticketing and workflows • Complete all assigned projects, reports, and documentation The ideal candidate will possess the following: • Industry certifications related to networking and security from Microsoft and Cisco • Expertise in security best practices • Three years' experience working for a managed IT services company • An in depth understanding of common operating systems and business applications • Bachelor's degree in Information Technology or related field preferred • Experience with ConnectWise solutions preferred About Our Company Hyperion Managed Services is a Managed IT Services Provider for small to mid-sized organizations located in Michigan. We provide Managed IT Services, Support and Consulting where we act as the IT department for our clients and assist larger organizations with IT projects. To learn more about our company visit our website at: *******************

A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (****************************************** Og4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (*********************************************************************************************** . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Skills and Requirements - 2 years of experience with Desktop and Network support - Ability to problem solve and accurately provide a solution as the first line of technical support - Security+ and ITIL V3 Foundations Certifications OR ability to obtain both within 30 days - High School Diploma - Secret / interim Secret Clearance or ability to obtain a clearance - Experience with Active Directory, Anti-Virus, VPN, Avaya, Novell, Web Support

Provides technical, software, hardware, and network solutions to all computer users by performing question/problem diagnosis, and guides users through step-by-step solutions by performing the following duties: • Responds to and logs requests for technical assistance in person, via phone, and electronically. • Diagnoses and resolves basic technical hardware and software issues. • Redirects unanswered problems to appropriate resource. • Identifies and escalates situations requiring urgent attention. • Tracks and routes problems and requests, and documents resolutions. • Stays current with system information, changes, and updates. • Performs other related duties as assigned.

Job Description Employment Type: Contract Role (1099) About Us Were a fast-growing startup working in specialized alternative markets, where precision and reliability are everything. Our team is lean, collaborative, and resourceful. We build systems that run smoothly by paying attention to details most people overlook. Were looking for someone who enjoys solving practical problems, thrives in structured environments, and takes pride in being the person others rely on when things need to be done right. About the Role As a Technical Support Specialist, youll be the steady hand that ensures our operations run without disruption. Youll manage daily workflows, troubleshoot minor technical issues, and step in to complete in-person verification tasks when needed. This role is ideal for someone whos highly detail-oriented, enjoys working with established processes, and can stay calm and focused under time-sensitive conditions. Key Responsibilities Follow structured procedures and checklists with accuracy and consistency Monitor accounts, balances, and system statuses to confirm successful execution Troubleshoot routine technical problems and escalate complex cases when necessary Keep precise, auditable records of all actions and outcomes Complete occasional on-site verification or setup tasks (requires local travel) Who You Are Detail-Oriented & Thorough: You notice small discrepancies and fix them before they cause issues. Reliable & Structured: You follow through on tasks, keep processes clean, and maintain strong discipline. Calm Under Pressure: You handle live or time-sensitive workflows without losing focus. Tech-Savvy: Youre comfortable navigating online platforms, tools, and browser-based systems. Locally Available: Youre based in the Detroit metro area (or open to relocating) and can handle daily in-person requirements. Bonus Points Experience in support, operations, or process-heavy roles (QA, compliance, lab work, customer operations) Familiarity with structured SOP-driven environments Comfort with balancing technical and client-facing tasks Achievement in competitive video games or strategy games New grads and new workers welcome Why Join Us Competitive hourly pay with performance incentives Flexible schedule with reliable, repeatable workflows Opportunity to be part of the core engine of a fast-growing startup Clear processes and strong team support so you can perform with confidence

Provides IT help desk support for all Kettering team members in areas such as hardware and software. Ensures problems are resolved quickly without significant interruption to day to day operations. Diagnoses and resolves PC hardware and software problems including printing, peripherals, hardware, and software performance. Monitors and reports status of any open or on-going help desk tickets or projects. Investigates and reports trends in help desk calls and tickets. Assists in creating and maintaining user profiles/passwords on the network and e-mail systems. Assists with user access problems such as user password resets and user account unlocks. Assists with managing and monitoring hardware, PC workstation, and peripheral inventory. Maintains, supports, deploys, and tracks hardware and software assets. Performs periodic preventative maintenance on desktop computers and equipment. Assists Desktop Support Technicians with configuration and deployment of PC hardware and peripherals. Assists with installation and maintenance of software programs on desktop and laptop computers. Assists IT administrators with tasks as required. Preferred Qualifications -At least an A+ Certification -The ability to type at 50+ wpm -Experience in customer service

The IT Support Specialist position installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users. This position would split time between Brighton and Lansing offices. Responsibilities Identifies and procures the hardware and software needed to satisfy user requirements. Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users' premises. Loads appropriate software packages such as operating systems, networking components and office applications. Assists in the customization and adaptation of existing programs to meet users' requirements. Provides telephone, in-person and online support to end-users. Coordinates activities with network services and information systems groups. Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication. Refers major hardware problems to service personnel for correction. Connects users to networks and provides initial training in facilities and applications. Sets up and provides support for mobile devices. Assists in research and procurement of computer accessories and supplies. Manages IT inventory of supplies in the print room and server room. Performs other duties as assigned. Qualifications Formal Education, Licenses and Certifications High School diploma required. Associate's degree in technical field preferred. Knowledge and Experience Two (2) years of related experience. Competencies and Personal Attributes Ability to organize, multitask, and prioritize. Ability to communicate effectively verbally and in writing. Ability to interact with employees and vendors in a professional manner. Technical capacity Time management Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Availability This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Travel Local travel to all PEA Group offices is expected.

IT Support and Onboarding Specialist : Job Type: Hybrid (70% in office and 30% remote) G.R.T. Financial is a dynamic and growing company that assists clients with their debt settlement programs. We are seeking an IT Support Specialist who is largely responsible for providing IT support services and will report to our Chief Technology Officer. We are looking to fill a need to have a highly competent and highly motivated individual in this role. Primary responsibilities include, but are not limited to: · Onboarding new employees by setting up their computers and getting them shipped out · Creating new user accounts in various software's · Offboarding employees and setting up for return of their equipment · Disabling user accounts · Respond to, track, and document support requests through the ticketing system · Troubleshoot hardware, software, and network related issues · Resolves problems as required and prevents recurrence · Ability to document processes and procedures · Communicate with technical and non-technical personnel · PC repair / hardware upgrades · AD user / computer management · Manage user accounts, permissions, and access controls for various systems · Software installation / support, Office 365 applications Technical Environment: · Windows Server / Windows 11 desktop environment · Windows Domain, Active Directory, File Server · Cloud-based call center software · Industry-specific customer relationship software · MS Office 365 Hosted Exchange Requirements: · PC hardware & software troubleshooting, 1-3 years · Windows Server / AD, 1 year · Office 365 Admin experience, 2-4 years · TCP/IP Networking experience, 1 year · A comprehensive background check will be performed · Experience with admin management of CRM's Helpful to have: · Call center experience · Knowledge of firewall technologies · Knowledge of computer setups · Secure data experience (financial/banking/medical) Work Environment and Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Role Purpose: IT Support Specialist is responsible for analyzing, troubleshooting, and evaluating technology issues. This role will support internal clients, helping to keep employees productive. Humanetics Corporate Headquarters will be the main focus with secondary focus on all Humanetics Group offices. Essential Functions & Responsibilities: Troubleshoot technological issues and solve problems quickly to ensure the business operations run smoothly Troubleshoot technological issues and solve problems quickly for employees Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently Assist with new hire equipment set up and training Assist with equipment set up for company meetings Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment Ensure company computers are backed up so all files are saved in case the system crashes Run security checks on all of the company systems to ensure we are protected from cybersecurity threats Other tasks as assigned Other Significant Role Requirements: Strong knowledge/experience with IT ticketing systems Strong knowledge of support for Windows 10 & 11 Strong knowledge of support for Microsoft Office 2016 & Office 365 Perform basic administration tasks on Windows server 2012, 2016, 2022 Working knowledge of Active Directory, DNS & DHCP Working knowledge of basic networking concepts (routing, switching, VLANs, port configs, etc) Ability to meet tight timelines and/or deadlines Physical Demands: Remaining in a stationary position, often standing or sitting at a desk for prolonged periods.Occasionally moving about to accomplish tasks or moving from one worksite to another. Occasionally lifting up to 40 pounds Travel:Up to 10% domestic travel Customer Focus: This is a highly visible position with a critical impact on the company's future. Internal and external contacts include all levels of employees within the company, division management, consultants, and other professional business contacts within the industry. External contacts are key to the effective execution of the objectives of the company. Frequently these interactions will involve extremely complex, emotional and sensitive issues. Success in this area is vital for the development of the existing and future business. Critical Competencies: Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyses information skillfully; develops alternative solutions; works well in-group problem solving situations; Uses reason even when dealing with emotional topics. Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; Strives to continuously build knowledge and skills; shares expertise with others. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments Education and/or Experience: 3(+) years' experience in a professional IT work environment Bachelor's degree in Computer Science, Information Technology or related field, or an equivalent combination of education and/or experience is required Familiarity with multiple computer operating systems, such as Windows 10 & 11 General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment Able to create databases and utilize Excel spreadsheets at an advanced level Advanced proficiency in Microsoft Office Strong communication skills, organizational skills, and time management skills Excellent customer service skills and desire to help the company succeed