Technical Support Specialist Jobs in Pearland, TX

Title: Lead IT Procurement Contracts Specialist Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Duration: 6+ month contract Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Lead IT Procurement Contracts Specialist Responsibilities: Redline and negotiate IT-related contracts and professional services agreements. Lead IT procurement sourcing projects and negotiations in one or more specific categories. Expected to deliver value through the implementation of effective negotiation strategies that reduce both organizational costs and risks while improving vendor performing and encouraging innovation from the supply base. Requirements: Minimum 7 years' experience technology contracts negotiations Experience negotiating technology contracts - software, cloud, hardware, telecom, professional services. Ability to communicate in a clear, concise, and coherent manner. Detail oriented Ability to work in and thrive on ambiguity. Ability to work in a fast-paced environment with competing priorities. Ability to self-manage with conflicting priorities and demands on time. Ability to work with minimal supervision and guidance. Bachelor's degree or law degree would be a preference but not required. Our benefits package includes: Comprehensive medical benefits Competitive pay 401(k) retirement plan ...and much more! About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Starting Salary Range is $41,704 - $46,913. The initial salary offer is commensurate with education and related work experience. The Help Desk Technician is responsible for providing first level technical assistance and support related to account and computer troubleshooting for students, faculty, and staff. This position will provide first call resolution as much as possible for computer system issues including software and occasional hardware issues for Lee College owned computers. The Help Desk Technician will coordinate between departments for IT technical support along with the Service Desk Manager. * Provide password and network account assistance for students, faculty, and staff via phone, remote, email, and in person. * Provide first level computer troubleshooting support for faculty and staff via phone, remote, email, and in person. * Install and troubleshoot computer operating systems, software, and occasionally hardware of Lee College owned machines. * Utilize the current ticketing system to document all issues ad calls that are received. * Escalate issues from customers to the appropriate team with necessary background information when unable to resolve issues over the phone. * Provide additional support to technicians in the form of research and information discovery. * Research and organize information with regards to reoccurring problems and issue resolution. * Assist Service Desk Manager with coordination of Service Desk work and projects. * Assist Service Desk Manager with research and information discovery for technical issues and projects. * Perform other duties assigned. * Associate's (or higher) degree in a related field or successful completion of sixty (60) college credit hours * One (1) year of experience in a Help Desk or Call Center role * Basic to intermediate knowledge of Windows 7/10, Microsoft Office 2013 and above, Mac OSX systems, etc. * Basic computer hardware and software troubleshooting skills * Excellent communication skills, both oral and written * Excellent customer service skills * Must be available to work evenings and weekends as needed

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Fully support, configure, maintain and upgrade Bank's networks and in house servers * Properly escalate unresolved queries to the next level of support * Track, route and redirect problems to correct resources * Configured and set up workstations and laptops in accordance with the Banks policy * Maintained Active Directory, create and delete user accounts, and assigned different rights to users and groups within Bank operating systems * Create the Active Directory structure and mapped connections to printers and other peripheral devices * Create static IP addresses to specific computers and maintained records of all machines going to different users * Assist with assigning IP Addresses and re-imaging PCs, Laptops, and all other types of equipment * Monitor servers and Bank systems. Provide support to Branch and mobile device users * Analyze and provided troubleshooting on software and hardware issues * Resolve issues pertaining to computer workstation and network configuration. * Respond to a variety of queries pertinent to software, hardware, email configurations, computer-related questions, etc. * Install operating systems, software, antiviruses and patches. * Provide on-site support in Branch locations during startup/shut down to Bank standard operating systems and procedures, expediting issue resolution to ensure successful project outcomes * Conduct troubleshooting for installation of hardware/software, desktops, docking stations, laptops, VPN configuration, and NIC cards to enhance network connectivity and minimize down time. * Collaborate with Bank vendors/developers to plan and implement software releases, effectively communicating changes and providing expanded internal and external customer support * Analyzed data while listening and speaking directly to vendors, employees, clients, and customers to construct written recommendations and resolutions. * Compose and maintain technical documentation to expand knowledge base and provide resources for product support across all platforms. * Document and maintained I.T. processes and enforce network policies and procedures * Specify system requirements and design solutions * Research and make recommendations on server system administration Supervisory Responsibility This position has no supervisory responsibilities. Position Type: This position is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm. Travel: Travel is expected for this position. Work Environment: This job operates in a professional office environment. This position uses office equipment such as computers, phones, copy and fax machines, calculators, filing cabinets and printers. Physical Demands: This position will be responsible for writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching. Mental Demands: The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions. Education and Experience: * BS degree in Information Technology, Computer Science or equivalent * Proven working experience in providing help desk support * Working knowledge of help desk software, databases and remote control * Strong client-facing and communication skills * Advanced troubleshooting and multi-tasking skills * Customer service orientation

Category: Full Time Education: Bachelor's Degree Experience: Entry Level (Less than 2 years of Experience) Work city: Bellaire Job opportunities: Created: 09-26-2014 Job Title IT Support Analyst I Location TX-Houston-Bellaire- Houston, TX 77401 US (Primary) Job Description **Summary:** This position is responsible for providing telephone/internet/and other technology support to both internal and external clients, utilizing expert knowledge of our systems while providing excellent customer service. This position acts as a problem solver and reports necessary data to the I.T. Service and Support Manager. **Job Duties/Responsibilities** • Provide problem isolation, diagnostics and resolution to clients. • Maintain Service Desk records in appropriate documentation systems. • Provide day to day phone support for all clients. • Provide structured approach to problem solving. • Manage and support installation of all software and software integrations for new and existing clients. • Interact within various levels of the client organization to resolve issues. • Maintain expertise on our specific products through research/testing. • Adhere to call management procedures and timely escalation of problems. • Use remote support software to clients on their computers. • Test and implement new software before being deployed to Clients end users. • Participate in Projects as needed with direction from I.T. Service and Support Manager. • Support Network issues and escalate as needed. • Knowledge of MS Office suite/Installation/Troubleshooting. • Knowledge of Engineering Applications. • Provide Customer Service across all companies. • Provide onsite support as needed for Hardware. • Imaging and build out of Desktop and Laptops standards. • Support Smartphones, Blackberry's and other handheld devices. • Ensure that actions taken fulfill the requirements of IT policies and procedures. • Other duties as assigned by the IT Service and Support Manager. • Provide Call Center Support/Phone Support could be up to 90% of the time. Job Requirements Skills/Knowledge • Good MS Office skills with the ability to learn new applications quickly. • Logical mind with the ability to process a variety of data in a systematic fashion. • Good customer service/phone skills. • Good written and oral communication skills in English. • Good organizational skills and ability to manage multiple projects. Education • Bachelor's degree preferred or equivalent of 1-3 years of experience. Experience • Experience providing technical support, troubleshooting and diagnosing issues in a Service Desk environment. • 2-3 years' Service Desk experience in a professional services organization is preferred.

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: Hybrid Work Options, Paid Time Off, and Paid Holidays Medical, Dental, Vision, and 401(k) with employer match contributions Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities Problem management and escalation of issues in a timely manner Prioritization of tasks and meeting of deadlines, excellent time management skills Excellent troubleshooting and assessment skills Excellent written/verbal communication skills Must be a team player with outstanding customer service skills Entry of time sheets, expense reports and documentation on or before deadline Keep up-to-date on market trends, theory and new ways of doing things; embrace change Assist with change-management activities Prepare and deliver complete and concise documentation for all projects Present progress reports to immediate supervisor and or Project Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications 2+ years experience in IT related study or field. Must possess basic knowledge and experience with: Windows 7/8/10 Microsoft Office suite Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) Understanding of basic network concepts Understanding of application, desktop, and server virtualization Understanding of Desktop Deployment / Imaging Bachelor's Degree a plus Desired Experience/Certifications Certifications CompTIA A+ Certification a plus MDAA, MCSA Windows Server 2008/ 2012/ 2016 Microsoft Office 365 Admin portal Understanding of File Permissions (NTFS & Sharing) High School Degree required Associate's Degree or higher preferred Work Environment and Physical Demands Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. The noise level in the work environment is moderate. Frequent local travel required

At Murphy Oil Corporation, we believe the rich experiences and backgrounds of our employees strengthen our Company, create a productive workforce, and drive our success. We encourage you to apply for the positions for which you meet the qualifications. Job Summary The IT Support Specialist is responsible for providing application support and IT end-user support for our end-user community utilizing our ITSM tool. This includes software, hardware, network, telecommunication systems and basic desktop support matters. As Support Specialist, your role extends beyond technical expertise. Your role isn't just about fixing applications and technology - it's about building relationships with quality, care, empathy, and expediency. The ideal candidate will contribute to the improvements and initiatives of the team and keep up with best practices and trending technologies. This role will work in our Houston Corporate office daily with periodic travel to sites. Responsibilities * Provide Level 1 support for Business and Enterprise applications * Provide Level 2 support of ticket and inquiries on priority while providing accurate and timely updates to work tickets, incidents, and outages. * Provide workarounds and offer solutions as quickly as possible * Maintain awareness of company system environment to ensure the highest level of service and support to the organization. * Document and maintain knowledge base articles to improve customer experience and share knowledge with the team. * Recognize problems and escalate to your management required remediations. * Maintain awareness of company system environment to ensure the highest level of service and support to the organization * Provide frontline and remote support software and hardware issues promptly and effectively in a high-touch environment. This includes the following types of support: * Application support * Assisting with escalated account issues * Provisioning mobile devices * Printer management assistance for local and networked systems * Supporting windows applications including Windows OS Issues, Windows Applications; Install Windows OS / Setup from factory. * Performing hardware diagnostic support * Installing software or assigning to groups to trigger software install * Use tools and resources to research and solve technical issues * Warranty status portals (other hardware) * Assist in the setup and support of AV equipment for meetings * Ensure adherence to all compliance measures related to end-user privacy, always safeguarding sensitive information and upholding confidentiality standards * Providing recommendations for areas improvements and innovations to improve customer experience and efficiencies * Work with a sense of urgency * Takes ownership of a problem until completion with strong follow-through skills * Performs other related duties as assigned Licenses/ Certifications Useful but not required: ITIL Foundation Qualifications/ Requirements * High School Diploma or equivalent * Minimum 5 years' experience in an IT role * 3 years of experience with Microsoft Azure EntraID (Active Directory), SharePoint, Teams, Teams Room Pro and Teams Admin Center preferred * 2 years of experience in basic application support with 1 year of SQL experience is preferred * Basic knowledge of Crestron and Logitech AV equipment * Ability to effectively communicate in a professional and courteous manner * Ability to manage multiple tasks concurrently and prioritize appropriately * High attention to detail * Ability to work independently with minimal supervision as well as collaboratively with a team * Ability to communicate objectives and manage to completion of objectives * Ability to document processes * Travel up to 15% Desired/Preferred Qualifications * Bachelor's or Technical Degree preferred * Oil / Gas industry preferred #LI-Onsite PURPOSE We believe in providing energy that empowers people. MISSION We challenge the norm, tap into our strong legacy and use our foresight and financial discipline to deliver inspired energy solutions. VISION We see a future where we are an industry leader who is positively impacting lives for the next 100 years and beyond. VALUES & BEHAVIORS Do Right Always * Respect people, safety, environment and the law * Follow through on commitments * Make it better Think Beyond Possible * Offer solution * Step up and lead * Don't settle for "good enough" * Embrace new opportunities Stay With It * Show resilience * Lean into challenges * Support each other * Consider the implications _________________________________________________________________________________________________ Murphy Oil Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program. Please read the E-Verify Notice-English / E-Verify Notice-Spanish and Right to Work Notice before proceeding with your job application. For additional information, you may also visit the USCIS website. Murphy Oil Corporation is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, genetic information, age, national origin, sexual orientation, disability, protected veteran status or any other category protected by federal, state or local law. EEO is the Law Poster EEO is the Law Supplement

IT Help Desk (Junior to Mid-Level) Employment Type: Full-Time Employer Flexible is a professional employer organization (PEO) dedicated to providing exceptional outsourced business solutions. We enable our clients to focus on core aspects such as revenue, production, and growth by offering comprehensive services in human resources, payroll administration, employee benefits, and information technology. Founded in 2003 and based in Houston, Texas, Employer Flexible combines intuition with expertise to make a tangible impact on what matters most to our clients' organizations. Job Summary: We seek a motivated Help Desk Technician with 2-3 years of experience in computer hardware and networking to join our growing IT team. In this role, you will provide exceptional technical support to internal users, troubleshoot hardware and software issues, manage assets, and track hardware. This role is about helping people, so you'll need excellent communication skills and the ability to juggle a few things simultaneously. Key Responsibilities: Respond to end user support tickets and troubleshoot hardware and software issues (remotely and on-site). Set up, maintain, and support laptops and peripheral equipment. Troubleshoot hardware, software, and basic network-related problems. Assist with user onboarding and offboarding in Active Directory and other systems as well as new hire IT orientation. Asset tracking and management - including auditing endpoints, maintaining hardware stock, and managing conference room hardware. Coordinate hardware rotation and ensure endpoint maintenance. Maintain accurate documentation of support requests, troubleshooting steps, and resolutions. Collaborate with team members to improve IT processes and enhance user experience. Stay up to date with the latest technologies and best practices in IT support. Qualifications: 2-3 years of experience in IT support or help desk roles. Strong knowledge of computer hardware (laptop, printers, etc.) and basic network troubleshooting. Familiarity with operating systems such as Windows, and Mac OS.Basic understanding of network protocols (TCP/IP, DNS, DHCP, etc.). Experience with Active Directory and ticketing systems (JIRA or similar platform is a plus). Excellent problem-solving skills and attention to detail. Strong communication skills and customer service orientation. Ability to prioritize and manage multiple tasks in a fast-paced environment Education and Certifications: CompTIA A+, CompTIA Network+, CCNA certifications or equivalent (strongly preferred) Associate's or Bachelor's degree in Information Technology or related field (a plus) Why Join Us? Work with a company that values innovation and efficiency, offering opportunities for personal growth and career advancement. Be part of a supportive and diverse team environment that fosters professional development. Enjoy a competitive benefits package including healthcare, 401(k) plans, and generous paid time off. Engage in meaningful work that directly impacts the success and growth of businesses

Description The GSS IT Digital Workplace Region North America manages end-user services, including GSD, Deskside, IT procurement, local BA-specific services, and other regional tasks for DNV business in the region. We expect a member of our GSS IT Digital Workplace North America team to provide customer-satisfactory services to over 2000 users in North America. You will be a permanent DNV staff member based in the DNV Houston office. We offer opportunities for training and personal development based on your competence and performance. What you'll do Manage IT hardware and software procurement for users in North America, including catalog maintenance, order review, placement and tracking, and invoice payment. Oversee IT asset management and maintain accurate inventory records. Installation & preparation of new PCs to DNV's IT platform VerIT Coordination with employees for the handover of new PCs with would also include shipment to their location. Mobility support that includes all activities relating to processing mobile phone & number orders submitted by employees through the P2P system from the contracted service providers as per the agreed plan. Support for the mobile devices & plan under the subscription. Reviewing and updating of the devices in the plan and follow-up for the offers within the plan Assist with deskside support cases. Perform administrative tasks for the section, including HSE coordination, social activity arrangements, and business travel support. Support other assigned tasks as needed by the section Responsibilities What We Offer Generous paid time off (vacation, sick days, company holidays, personal days) Multiple Medical and Dental benefit plans to choose from, Vision benefits Spending accounts - FSA, Dependent Care, Commuter Benefits, company-seeded HSA Special programs - Employee Assistance Program, ID theft protection, and accident and critical illness options for you and your family Employer-paid, therapist-led, virtual care services through Talkspace 401(k) with company match Company provided life insurance, short-term, and long-term disability benefits Tuition assistance Consumer discounts and rewards Flexible work schedule with hybrid/remote opportunities Advancement opportunities **Benefits vary based on position, tenure, location, and employee election** DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (**********************************). Information received relating to accommodation will be addressed confidentially. DNV is proud to announce being named one of Houston's best places to work in the 2022 Houston Business Journal - Best Places to Work competition. For more information ********************************************************************** Qualifications What is required A minimum of 2 year degree in a relevant computer-related field is required. Recent IT procurement & mobility support experience preferred 1+ years of experience in end-user IT support will be an advantage Proficiency in both spoken and written English is essential Proficiency in the Microsoft Office suite is required Excellent customer service skills, including the ability to work with users of all skill levels Excellent telephone, oral and written communication skills Service minded attitude that will create positive impact on end users Effective time management skills and multitasking ability are essential. Attention to detail is crucial Strong written and verbal English communication skills We conduct pre-employment drug and background screening

Beschreibung The INNIO Advantage: By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. We are helping to meet today's energy needs with 64 GW of installed capacity and 48,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future. As an Equal Opportunity Employer, INNIO offers a comprehensive array of international career opportunities and understands that diversity creates excellence. Known for leadership development, we aim to empower individuals to reach their full potential. Purpose of Role : This Technical Support Specialist is part of a global acting Technical Support Team located in USA to provide first class support for end-customers of INNIO's indirect and direct Markets in the Americas. Furthermore, support Key Account , channel partners and distributor's, their plant personal, field technicians and other technical people in all technical aspects around INNIO Jenbacher's product portfolio and deliver excellent 1st , up to 3rd level trouble shooting support. It includes fostering customer networks by participate regular Service events with stakeholders across the whole Service community in data analysis via remote monitoring systems, full issue resolution responsibility during trouble shooting (onsite and remote) and hands on engine maintenance.Essential Responsibilities : Set up and drive customer focused issue resolution for unplanned service events (trouble shooting) from first contact to problem solved, including field tech dispatching, briefing & debriefing and implementations of lessons learned, shared process responsibility of Premium Service End-to-end process; onsite and remote; Drive and improve common customer focused issue resolution process & metrics, increase visibility on resolution performance to increase customer satisfaction by feeding KPI deck/metric Establish & grow a common culture of the whole Tech Support and Field Service team, emphasizing the use of global tools, processes, approaches, responsiveness mindset & communication. Work independently on Commissioning/Start-up, minor Maintenance and Troubleshooting of INNIO Jenbacher Gas Engines and supplied packaged accessories like generators, low & medium voltage, Gas Supply, Controls and PLC controllers at customer site Work with distributor/customers to evaluate site conformity, completion and accuracy. Drive any open items to conclusion within identified timeline. Work with and support Field Technicians, service partners and customers to identify/track critical quality issues during Start-up /Commissioning, Overhauls & Repairs, Upgrades and maintenance works and drive resolution Qualification Requirements : Strong customer service mindset and strong skills to drive, support, empower and inspire the Service teams and Customers +7 years experience in a technical role or extensive years of experience with issue resolution exposure within (Field-) Service on INNIO Jenbacher engines Technical attitude, complemented by strong business acumen including basic IT skills Willingness to travel within the Americas Region (~30%) Willingness to work in shift model (depending) and on call Degree in electrical or mechanical engineering or local equivalent Fluency in English a must Job specific knowledge : Strong communication skills; experienced in customer communications. Boundaryless and multi-culture working mindset and team player. Able to work efficiently without direct supervision. Preferred: Multiyear working experience with Jenbacher gas engines in the field, operational & commissioning, all engine types; Jenbacher training certifications: FTB, FTA, CT1, CT2, MR6 Mechanical RCA research and analysis exposure INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Description The INNIO Advantage: By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. We are helping to meet today's energy needs with 64 GW of installed capacity and 48,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future. As an Equal Opportunity Employer, INNIO offers a comprehensive array of international career opportunities and understands that diversity creates excellence. Known for leadership development, we aim to empower individuals to reach their full potential. Purpose of Role : This Technical Support Specialist is part of a global acting Technical Support Team located in USA to provide first class support for end-customers of INNIO's indirect and direct Markets in the Americas. Furthermore, support Key Account , channel partners and distributor's, their plant personal, field technicians and other technical people in all technical aspects around INNIO Jenbacher's product portfolio and deliver excellent 1st , up to 3rd level trouble shooting support. It includes fostering customer networks by participate regular Service events with stakeholders across the whole Service community in data analysis via remote monitoring systems, full issue resolution responsibility during trouble shooting (onsite and remote) and hands on engine maintenance.Essential Responsibilities : Set up and drive customer focused issue resolution for unplanned service events (trouble shooting) from first contact to problem solved, including field tech dispatching, briefing & debriefing and implementations of lessons learned, shared process responsibility of Premium Service End-to-end process; onsite and remote; Drive and improve common customer focused issue resolution process & metrics, increase visibility on resolution performance to increase customer satisfaction by feeding KPI deck/metric Establish & grow a common culture of the whole Tech Support and Field Service team, emphasizing the use of global tools, processes, approaches, responsiveness mindset & communication. Work independently on Commissioning/Start-up, minor Maintenance and Troubleshooting of INNIO Jenbacher Gas Engines and supplied packaged accessories like generators, low & medium voltage, Gas Supply, Controls and PLC controllers at customer site Work with distributor/customers to evaluate site conformity, completion and accuracy. Drive any open items to conclusion within identified timeline. Work with and support Field Technicians, service partners and customers to identify/track critical quality issues during Start-up /Commissioning, Overhauls & Repairs, Upgrades and maintenance works and drive resolution Qualification Requirements : Strong customer service mindset and strong skills to drive, support, empower and inspire the Service teams and Customers +7 years experience in a technical role or extensive years of experience with issue resolution exposure within (Field-) Service on INNIO Jenbacher engines Technical attitude, complemented by strong business acumen including basic IT skills Willingness to travel within the Americas Region (~30%) Willingness to work in shift model (depending) and on call Degree in electrical or mechanical engineering or local equivalent Fluency in English a must Job specific knowledge : Strong communication skills; experienced in customer communications. Boundaryless and multi-culture working mindset and team player. Able to work efficiently without direct supervision. Preferred: Multiyear working experience with Jenbacher gas engines in the field, operational & commissioning, all engine types; Jenbacher training certifications: FTB, FTA, CT1, CT2, MR6 Mechanical RCA research and analysis exposure INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Description The GSS IT Digital Workplace Region North America manages end-user services, including GSD, Deskside, IT procurement, local BA-specific services, and other regional tasks for DNV business in the region. We expect a member of our GSS IT Digital Workplace North America team to provide customer-satisfactory services to over 2000 users in North America. You will be a permanent DNV staff member based in the DNV Houston office. We offer opportunities for training and personal development based on your competence and performance. What you'll do * Manage IT hardware and software procurement for users in North America, including catalog maintenance, order review, placement and tracking, and invoice payment. * Oversee IT asset management and maintain accurate inventory records. * Installation & preparation of new PCs to DNV's IT platform VerIT * Coordination with employees for the handover of new PCs with would also include shipment to their location. * Mobility support that includes all activities relating to processing mobile phone & number orders submitted by employees through the P2P system from the contracted service providers as per the agreed plan. * Support for the mobile devices & plan under the subscription. * Reviewing and updating of the devices in the plan and follow-up for the offers within the plan * Assist with deskside support cases. * Perform administrative tasks for the section, including HSE coordination, social activity arrangements, and business travel support. * Support other assigned tasks as needed by the section What We Offer * Generous paid time off (vacation, sick days, company holidays, personal days) * Multiple Medical and Dental benefit plans to choose from, Vision benefits * Spending accounts - FSA, Dependent Care, Commuter Benefits, company-seeded HSA * Special programs - Employee Assistance Program, ID theft protection, and accident and critical illness options for you and your family * Employer-paid, therapist-led, virtual care services through Talkspace * 401(k) with company match * Company provided life insurance, short-term, and long-term disability benefits * Tuition assistance * Consumer discounts and rewards * Flexible work schedule with hybrid/remote opportunities * Advancement opportunities Benefits vary based on position, tenure, location, and employee election DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (**********************************). Information received relating to accommodation will be addressed confidentially. DNV is proud to announce being named one of Houston's best places to work in the 2022 Houston Business Journal - Best Places to Work competition. For more information ********************************************************************** What is required * A minimum of 2 year degree in a relevant computer-related field is required. * Recent IT procurement & mobility support experience preferred * 1+ years of experience in end-user IT support will be an advantage * Proficiency in both spoken and written English is essential * Proficiency in the Microsoft Office suite is required * Excellent customer service skills, including the ability to work with users of all skill levels * Excellent telephone, oral and written communication skills * Service minded attitude that will create positive impact on end users * Effective time management skills and multitasking ability are essential. * Attention to detail is crucial * Strong written and verbal English communication skills * We conduct pre-employment drug and background screening

Purpose: The Help Desk Technician is essential in supporting the NCAT program at Initial Military Training (IMT) sites, providing comprehensive technical assistance and support. This role is crucial for ensuring the smooth operation and technical reliability of the NCAT testing processes, thereby aiding in the accurate assessment of service members' neurocognitive capabilities. Essential Functions: Technical Support and Troubleshooting: Promptly address hardware and software issues related to the NCAT systems to minimize downtime and maintain operational efficiency. This includes troubleshooting issues in real-time and providing effective solutions to ensure continuous testing capabilities. Data Management and Reporting: Oversee the collection, processing, and accurate reporting of neurocognitive test data. Generate detailed performance reports and maintain a secure repository of test results, ensuring they are accessible to authorized personnel. Collaborative Coordination: Work closely with on-site teams, including proctors and logistics personnel, to facilitate a seamless operational flow and resolve any technical discrepancies swiftly. Communication Facilitation: Act as a liaison between the NCAT program office and IMT sites to ensure clear and consistent communication regarding testing procedures and technical requirements. Operational Setup and Maintenance: Assist in the setup, maintenance, and breakdown of testing sites across various IMT environments, adhering strictly to DoD standards and protocols. Additional Duties: Maintain a dedicated helpline for NCAT-related technical inquiries, ensuring prompt and effective resolution of issues. Monitor and manage incoming requests for baseline data, providing timely responses and updates. Develop and implement standard operating procedures (SOPs) for data and system management to enhance operational efficiency. Collaborate with military health readiness databases to ensure the accuracy and availability of test data.

EPSI Worx is seeking a highly skilled and Apple-certified IT support professional with expertise in troubleshooting and repairing Apple Mac products. The ideal candidate will hold certifications such as Apple Certified Support Professional (ACSP), Apple Certified Technical Coordinator (ACTC), and Apple Certified Macintosh Technician (ACMT) with a focus on Apple hardware repair. This role requires a strong background in diagnosing and resolving issues related to desktops, laptops, portable Macintosh systems, and mobile devices. Key Responsibilities: Troubleshooting and Repair: Utilize expertise in Apple hardware repair to diagnose and resolve issues with desktops, laptops, portable Macintosh systems, and mobile devices. Execute efficient troubleshooting methods for identifying and resolving common Mac software problems in Mac OSX, iOS, iLife, iWork, and MS Office. Email Client Configuration and Support: Configure and provide support for various Mac email clients, including Apple Mail, Entourage 2004/2008, Outlook 2011, Thunderbird, and Eudora. Windows Support: Provide expert support for Windows 7, 8, 8.1, and 10 in a large-scale enterprise/Windows Active Directory environment. Install, configure, and troubleshoot Microsoft Operating Systems and Microsoft Office applications. ITIL-Based Ticketing System: Utilize experience with ITIL-based ticketing systems such as Remedy, HEAT, Service Now, etc., to manage and track support requests. Technical and Analytical Skills: Demonstrate strong technical and analytical skills for problem analysis and resolution of software problems. Adhere to Standard Operating Procedures (SOP), checklists, and instructions to ensure consistent and thorough support. Communication Skills: Possess excellent written and verbal communication skills to effectively interact with both technical and non-technical users. Provide outstanding customer service in all interactions. Desired Skills: Microsoft Office 365 Support: Enterprise Backup Solutions: VPN and Wireless Technologies: Qualifications: Apple Certified Support Professional (ACSP), Apple Certified Technical Coordinator (ACTC), and Apple Certified Macintosh Technician (ACMT) certifications. Strong background in troubleshooting and repair of Apple Mac products. Experience in supporting Windows in an enterprise environment. Proficiency in Microsoft Operating Systems and Office applications. Familiarity with ITIL-based ticketing systems. Excellent written and verbal communication skills. Exceptional customer service skills. EXECUTIVE PERSONNEL SERVICES INC is an EEO employer - M/F/Vets/Disabled View all jobs at this company

We are seeking a motivated and technically inclined IT Support Specialist to join our team. This position is ideal for an individual looking to gain hands-on experience in day-to-day support, user management, equipment inventory, and coding tasks. As an integral part of our in-house team, you will provide essential technical support to our corporate office & gym staff, maintain IT systems and equipment, and assist with programming and software development tasks as needed. Exemption Status Exempt, Computer Employee Job Status Full-time, 40 hours a week or more as needed Schedule: Hybrid In office, Monday through Friday 9AM to 5PM or 6PM (depends on workout) WFH on Friday Job Location Missouri City, TX (Alphaland HQ) Reports To Director of Human Resources Direct Reports None Essential Job Duties Daily IT Support: Provide first-line technical support to employees in the corporate office. Troubleshoot hardware, software, network, and other IT-related issues to ensure smooth daily operations. User Account Management: Issue new user IDs, set up and manage user accounts in applicable systems, and assist with permissions and access control for internal applications. IT Equipment Inventory Management: Track, maintain, and update the inventory of IT equipment (laptops, desktops, I-pads, etc.). Ensure that all equipment is properly tagged, monitored, and maintained. Additional Job Duties Hardware and Software Setup: Assist with setting up and configuring new hardware, including workstations, printers, and other IT equipment. Install and update software programs and operating systems as necessary. System Monitoring & Maintenance: Perform regular system checks, updates, and backups to ensure the smooth operation of network resources and user systems. Programming Support: Assist the development team with coding tasks, debugging, and basic programming work as needed. This could include writing simple scripts, assisting with software testing, or helping maintain internal tools. Documentation & Reporting: Maintain accurate records of support tickets, user setups, IT inventory, and other IT-related processes. Generate reports as requested by IT leadership. Collaboration: Work closely with other IT team members and departments to troubleshoot complex issues, implement new IT initiatives, and improve overall technology efficiency across the company. Other duties as assigned by manager. Required Skills / Experience Basic understanding of IT concepts and technologies, including operating systems (Windows, mac OS), networks, and hardware troubleshooting. Strong communication skills with the ability to assist non-technical users in resolving technical issues. Knowledge of user account management, including Active Directory or similar directory services. Familiarity with software installation and basic system administration tasks. Experience with or interest in programming languages (such as Python, JavaScript, or similar) is a plus. Detail-oriented and organized with the ability to track multiple tasks and priorities. Strong problem-solving skills and the ability to work independently or as part of a team. Eagerness to learn and grow in the IT field Preferred Skills / Experience Experience with IT asset management and inventory systems. Exposure to scripting languages or basic software development. Familiarity with cloud services (e.g., Microsoft 365, Google Workspace, AWS, etc.) Traits / Characteristics Communication Skills Cross-functional Collaboration Adaptability Continuous Improvement Orientation

Secretarial/Clerical/Secretary Additional Information: Show/Hide Technology Secretary & Help Desk Job Title: Technology Secretary & Help Desk Reports to: Director of Information Technology Dept./School: Information Technology Summary of duty: Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers. As help desk you will also assist in resetting passwords and forwarding phone calls to the correct person for level II support. Major Responsibilities and Duties: * Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel. * Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries. * File and maintain all E-Rate documents. * Assist Technology Director in planning the yearly budget. * Reset passwords in Active Directory and Google Admin console for students and staff members. * Maintains customer confidence and protects operations by keeping information confidential. * Prepares reports by collecting information. * Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. * Input Technology and Instructional Technology purchase orders into the Ascender purchasing system for the entire district. * Keeps equipment operational by following manufacturer's instructions and established procedures. * Maintains technical knowledge by attending educational workshops; reading secretarial publications. * Provides historical reference by utilizing filing and retrieval systems. * Contributes to team effort by accomplishing related results as needed. * Complete large format printing and laminating jobs and they are received. * Assist in planning district technology events. * You are expected to stay on task and complete assignments in a timely manner. Safety Follow all district safety guidelines as well as safety guidelines on any and all equipment used. Supervisory Responsibilities: None. Equipment Used: Various office equipment. Working Conditions: Mental Demands/Physical Demands/Environmental Factors: Climbing, stooping, bending, and kneeling; frequent use of small hand tools and electronic test equipment; frequent district-wide travel, occasional prolonged and irregular hours. * -------------------------------------------------------------------------------------------------------------------- The above statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Amentum is a government services provider of strategic solutions to the defense, homeland security, and the Intelligence Community. Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support, intelligence and operations support, program management, and international business development services to U.S. government and commercial clients around the globe. Our Senior Leaders, Subject Matter Experts, and Operational Specialists have direct, on-the-ground expertise in planning and executing the most critical missions our country and business sectors have faced - with current operations ongoing in every region in the US, to include heavy support to the Washington, DC metro area and Tampa, FL area along with the Middle East, South Asia, Afghanistan, Latin America, Europe, or Africa. We offer experience in addressing today's hardest problems. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Secret clearance is required. Responsibilities: • Records and file management • Employee in- and out-processing • Assist in managing DOD, DSS, and local office policies and programs • Support the field office chief in scheduling • Correspondence drafting and routing • Travel planning (Defense Travel System (DTS) • Conference room coordination • Office equipment and supply inventory maintenance • Government timecard program (DAI) management • Receipt and routing of office mail/correspondence • Management of task management (CATMS) system • Assist in execution of office training program • Responsible for inputting and managing data bases as directed Requirements: • Active secret clearance required • High School Diploma or equivalent • 2 years of administrative experience • all personnel shall have superior oral and written communication skills, as well as a good command of the English language. Preferred: • Intermediate to high proficiency in Microsoft applications, particularly Word, Excel and Outlook • Familiarity with the Defense Travel System and timekeeping management programs a plus. Compensation and Benefits: HIRING HOURLY RANGE: $21.64-$24.04 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant internal equity, and alignment with market data.) Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.

* 217 Pennsylvania Ave, Webster, TX, USA * 30.61-32.96 per hour * Hourly * Full Time * *An excellent benefit package that includes medical, dental, vision, life and long term disability coverage, retirement, tuition assistance and professional certification pay.* Email Me This Job **Job Announcement:** The purpose of this position is to maintain and support the integrity and reliability of the City's computers and communications systems, primarily for the public safety departments. This is done by maintaining public safety's technology-related services and equipment, managing and troubleshooting CAD/RMS/MCT/Radio networks, collaborating with other departments to develop and implement departmental IT-related policies, and managing IT contractors. Duties include, but are not limited to, customer service to users, installation of desktop and server applications, installing equipment and applications in public safety vehicles, maintaining printers and printer supplies, performing network data backup and restoring files as necessary, maintaining various records and updating network and procedural documentation, repairing and replacing hardware, providing information for IT budget needs, and interfacing with other City employees and citizens. This position does not supervise other employees. **Minimum Education and Experience Requirements:** * Associate's degree in information technology with two (2) years of Information Technology experience. * Four (4) years of Information Technology experience may be substituted for an associate's degree. * With or without the degree, two (2) years of Information Technology experience must have been in the most recent two years prior to hire. * Valid Class C Texas Driver's License. * Certification in Cisco networking preferred. **Essential Functions:** * Make decisions regarding technological issues and assist in the development and implementation of departmental policies and procedures, such as the emergency response plan development, disaster recovery planning, server and services implementations and budgetary and cost analysis functions. * Maintains hardware by repairing and replacing broken or defective mechanical and electrical hardware such as computers, peripherals, cabling, and audio/visual equipment. * Maintains computers by installing new or existing applications, operating systems, and required applications onto desktop computers and servers, performing upgrades and software patches as necessary. * Manages CAD/RMS/MCT/Radio Network for all departments and contracted agencies. * Provides technical repair and support services for the City and contracting agencies, servicing all computer hardware (IP Phones, laptops, desktops, and servers), providing phone support and onsite support services to end-users. **Salary and Bene fi ts Inc lud e:** * Starting Salary Range: 63,666.72- 68,560.96 yearly, commensurate with experience. * At the City of Webster, you will join a team committed to a culture of open and honest communication, cooperation, and continuous development. * Benefits include Medical Insurance, with approximately 90% of employee premiums paid by the City and a significant contribution to dependent coverage; free dental, vision, life, and long-term disability coverage for employees; retirement plans, including a 2:1 matching contribution in the Texas Municipal Retirement System, plus optional 457 and Roth IRA plans; tuition assistance and professional certification pay to encourage your development. Conditional employment offers are contingent upon satisfactory results of pre-employment drug screening, a physical, and a background check. **Please apply online at** **.** **THE CITY OF WEBSTER IS AN EQUAL-OPPORTUNITY EMPLOYER** You must select a location. You must select an education status answer. You must select a seeking status answer.

Brief Description of Sunnova Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses. At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better. If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply! Technical Support Specialist Position As a Technical Support Specialist, you will be responsible for providing daily phone support to Sunnova' s customers, identifying customer system issues and the correct resolution path, partnering with customers to troubleshoot and attempt remote repair as appropriate using available online monitoring tools and Salesforce data, and educating customers on normal system operation. The Technical Support Specialist position is an individual production position and reports directly to a Contact Center Supervisor. The workday as a TSS may be segmented into several duties: inbound/outbound phone production, TSS agent mentoring and assistance, and customer email correspondence. Specific daily goals, monthly goals and working shifts are subject to change at any time based solely on company needs. ResponsibilitiesReduce case load to Operations and Maintenance by remotely troubleshooting and resolving customer system complaints.Accept and/or initiate the minimum required number of calls daily.Help CSS I through passive education on responses to customer system complaints.All TSS are expected to provide extensive and exceptional customer service.A TSS is also expected to provide a seamless solution rendering experience to all customers and the entire Sunnova team. A TSS is expected to maintain and improve quality results by following company standards and recommending improved policies and procedures. A TSS follows the required interactive troubleshooting guide consistently to resolve the customer's service issue on the first call.A TSS researches and identifies trends in service/equipment problems and documents process used to correct issues.Effective gains the customer's cooperation to work through the troubleshooting process.Proactively learns new technology related to Sunnova products.Perform any other duties as assigned. Minimum RequirementsHigh School Diploma is a minimum requirement. Minimum 3 years' experience in a customer service role supporting technology troubleshooting. Ability to work at a computer and talk on the phone for 6-8 hours per day.Strong written and verbal communication skills.Detail oriented with the ability to multi-task.Strong problem-solving skills.Ability to work as a team member and interact with other departments. Ability to work under pressure with strict time deadlines. PC skills: Microsoft Office - Excel, Word, & Outlook required.Flexible schedule, willingness to work weekends and/or evening shifts. Preferred QualificationsA Bachelor's Degree is preferred.Previous call center experience preferred.Bi-lingual (English and Spanish) preferred.Salesforce experience is preferred. Working ConditionsOpen-office environment Sunnova offers a generous employee reward package that includes:Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.Competitive compensation & annual bonus Paid time off, including 10 holidays and Paid Parental LeaveCell phone allowance for many roles Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider Complimentary garage parking in Houston $21.50 - $21.50 an hour #LI-LS1 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process. If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

As an Electromagnetic Warfare Specialist, you'll plan and execute electronic warfare operations. You'll use electromagnetic energy to control the electromagnetic spectrum and make tactical decisions regarding opposing electronic systems. Requirements: • 10 weeks of Basic Training • 28 weeks of Advanced Individual Training • 105 ASVAB Score Surveillance & Communications (SC) • 105 ASVAB Score Electronics (EL) • 105 ASVAB Score Skilled Technical (ST) • US Citizen • Meet Tattoo Guidelines • 17 to 34 Years Old • No Major Law Violations • High School Diploma or GED • No Medical Concerns Skills You'll Learn: • Electronic & Mechanical • Tactical Operations • Technical Procedures Certifications: • 47 Nationally-Recognized Certifications Available