Technical support specialist jobs in Portland, ME

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Description The IT Helpdesk Specialist provides tier one phone support for Tyler's employee computing needs. The ideal candidate will have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be self-directed, detail-oriented, quick to learn new technologies, and be able to handle multiple tasks simultaneously. Primary work hours are between 8 AM and 5 PM, with hours of operation between 8 AM and 8 PM ESTResponsibilities Provide end-user support for Tyler's internal customers via telephone, email, remote control, and in-person. Maintain a high level of courteous customer service at all times Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer-related issues Learn the functions and back end of Tyler's applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes Aid the management team in conceptualizing updates and upgrades that will enhance Tyler's employees' experience Qualifications Associate's degree in computer science or equivalent experience/certification Demonstrated or previous experience installing, configuring, and supporting operating systems, PCs, printers, and other hardware with entry-level knowledge of networking as well. Ability to prioritize and complete multiple tasks in a fast-paced, technical environment Excellent customer service, organizational, interpersonal, and communication skills Prior phone/customer service experience is key Ability to work independently and in a team environment Demonstrated ability to maintain a positive, professional attitude Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.

Job Details Portland Office - Portland , ME Full TimeDescription Verrill is actively reviewing resumes for a Help Desk Technician in our Portland Office in Maine. As one of New England's top full-service law firms, we are interested in hiring talented individuals to join our team. Verrill offers a competitive salary and benefits package, as well as a supportive work environment in which our employees can grow and prosper both professionally and personally. This full-time, non-exempt position will be the primary point of contact for assigned applications and systems, including hardware and software issues. Responsibilities may include application operation and troubleshooting, document processing assistance, technical research, configuring and troubleshooting hardware, and audio/video equipment support. This position includes training of attorneys and professional staff, either one-on-one or as an instructor in our internal technical training program when appropriate. Previous help desk experience is preferred. The ideal candidate will have advanced computer skills (including Word, Excel, and PowerPoint), strong organizational skills and the ability to learn independently. A college degree in computer science, information technology or related field is preferred. A commitment to providing superior customer service is essential. Candidates must enjoy problem solving and working with others to find effective solutions to computer related issues. Previous law firm experience is a plus. Applications will be reviewed in the order they are received, and the position will remain open until filled. Need help applying? Please contact the Talent Acquisition Team. Verrill is an Equal Opportunity Employer. We encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.

The City of Dover Information Technology Director is looking to fill the position of Public Safety Systems IT Technician.. This position is responsible for performing highly responsible work supporting and maintaining the operation of the municipal public safety information systems. Position supports the reliability, integrity and accuracy of public safety systems. This includes the client support of computer-aided dispatch (CAD) and records management (RMS) desktop and mobile applications. A strong knowledge of Windows client and mobile device operating systems is required. Knowledge of networking, including radio and cellular communications, is preferred. Secondary support of body worn cameras. Secondary contact for public safety collaboration with outside public safety vendors This is a full-time, 40 hour per week, non-exempt position. Hourly rate is $26.26 to $38.03. Position is open until closed. DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class): 1. Maintenance and support of current municipal public safety information systems, with a focus on CAD/RMS client systems, including desktops, mobile devices and client applications. 2. Troubleshoot, escalate network and communications issues related to public safety. Work to ensure communications are resilient, clear and secure. 3. Tracking, management and evaluation of reactive service calls to clients using public safety systems. 4. Ability to learn and provide feedback on work processes for assigned public safety systems. Collaborate with municipal employees and vendors to find efficiencies and service improvements within those processes. 5. As liaison between public safety employees and vendors, learn how employees interact with public safety applications and continuously update that knowledge set. Assist employees in verbalizing application limitations and seek solutions within the Office of Information Technology and with vendors. 6. Available after-hours (outside Monday - Friday 8am - 4pm and holidays) during critical network outages or for pre-scheduled information technology systems maintenance, as needed. 7. Professional Development. Evaluate trends in information and telecommunication technology for public safety and make recommendations to Deputy Information Technology Director regarding appropriate hardware, software and system needs. Attend conferences and other education meetings and review professional literature to keep current on modern trends and practices. 8. Maintain Criminal Justice Information Services (CJIS) certification. Follow Health Insurance Portability and Accountability Act (HIPAA) compliance standards to protect the privacy and security of health information. 9. Exercise discretion and maintain appropriate confidentiality concerning municipal related matters. 10. Perform or assist subordinates in performing duties; adjusts errors and complaints. 11. Seek information from the Director of Information Technology regarding questions of procedures and information related to municipal information technology and telecommunication systems. 12. Maintain familiarity with and execute safe work procedures associated with assigned work. 13. Attend to many items requiring attention simultaneously and/or in sequence. 14. Perform other related duties as required. i.e. body worn camera, dispatch, apparatus systems support. KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Well-developed skills to troubleshoot, prioritize, escalate and find technical solutions quickly and effectively, often using online and vendor resources; Extensive knowledge of client and mobile device hardware and operating systems. Experience with CAD/RMS applications. Knowledge of GIS systems and geospatial data mapping and analysis. Knowledge of networking and communications, including firewalls, switches, VoIP, radio, wireless and cellular, equipment. Knowledge of the capabilities and requirements of public safety information technology equipment; Knowledge of the principles and techniques of systems documentation and change management; Knowledge of the functions and organization of municipal government, Incident Command System (ICS), National Incident Management System (NIMS). Demonstrated ability to plan, organize, document, train and collaborate with work of others; ability to make accurate arithmetic calculations; demonstrated oral and written communication; ability to maintain electronic and written records and prepare reports. Ability to maintain effective working relationships with public safety management team and employees, Dover and State of NH information technology colleagues and public safety vendors and to deal with service problems courteously and tactfully. Ability to prepare and deliver oral and written reports in work meetings. EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: Graduation from a college/university with an Associate's degree or higher in Computer Science, Information Technology, or a closely-related field, plus at least two years progressively responsible experience in information systems management, support, or related information systems work; OR any equivalent combination of education and experience which demonstrates possession of required knowledge, skills and abilities. Must maintain valid motor vehicle operator's license. CSI InfoShare, Microsoft Windows server, SQL server, ESRI ArcGIS Enterprise, Cisco, Motorola, Cambium and other Information System specific certifications preferred.

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of. Job Summary The Associate Automation & Manufacturing Execution Systems (MES) Support Specialist will focus on supporting internal customers who use Syncade and DeltaV. This role is also responsible for assisting in performing tasks associated with the creation, maintenance, and upkeep of the Syncade and DeltaV Systems. *** Shift Schedule: The shift schedule is from 6pm-6am on a rotating schedule each week *** What you will get Competitive salary and comprehensive benefits package Opportunities for career growth and development Supportive and inclusive work environment Access to cutting-edge technology and tools Flexible work schedule with rotating shifts Collaboration with experienced professionals Contribution to impactful life sciences projects What you will do Troubleshoot Syncade and DeltaV systems to resolve issues Support floor activities to ensure successful process completion Collaborate with supervisors to update logic and batch records Assist production via Helpdesk with technical support Perform testing and validation for system changes Manage user accounts and system maintenance tasks Analyze material data from SAP and integrate into systems What we are looking for Associate's Degree in science-related discipline, Bachelor's Degree is preferred or Equivalent Experience 1+ years of experience in biotech or related environment Basic knowledge of Controls and MES software Strong written and verbal communication skills Ability to work effectively in teams and independently Analytical thinking and problem-solving abilities Willingness to learn and adapt in a dynamic setting Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if it is not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

Job DescriptionAbout the Role Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments-including cars, buses, trains, and planes. You'll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.Key Responsibilities Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they're ready for field deployment Track inventory and stage equipment for upcoming field sessions Field Sessions (In the Vehicle): Travel to designated locations and transport modes (cars, buses, trains, planes) Run ~90 minute test sessions on mobile/wearable tech in motion Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site Capture logs, escalate defects, and keep operations running smoothly Post-Test Wrap-Up: Verify that collected data has synced with backend systems Produce session documentation: results, app issues, logs, and downtime Suggest improvements to testing workflows Requirements Bachelor's degree, or 2-3 years of hands-on technical support/testing experience At least 1 year of QA testing or support experience with mobile apps/devices Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus) Excellent written and verbal communication-able to collaborate with cross-functional teams Reliable travel capability with a valid driver's license and ability to use multiple transport modes High responsibility, flexibility, confidentiality mindset, and strong interest in tech Clean driving record and criminal background Why Join? Work on the cutting edge of mobile and location-based tech Gain diverse field experience across different transport modes Collaborate with industry-leading engineers and project managers We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Role Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments-including cars, buses, trains, and planes. You'll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.Key Responsibilities Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they're ready for field deployment Track inventory and stage equipment for upcoming field sessions Field Sessions (In the Vehicle): Travel to designated locations and transport modes (cars, buses, trains, planes) Run ~90 minute test sessions on mobile/wearable tech in motion Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site Capture logs, escalate defects, and keep operations running smoothly Post-Test Wrap-Up: Verify that collected data has synced with backend systems Produce session documentation: results, app issues, logs, and downtime Suggest improvements to testing workflows Requirements Bachelor's degree, or 2-3 years of hands-on technical support/testing experience At least 1 year of QA testing or support experience with mobile apps/devices Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus) Excellent written and verbal communication-able to collaborate with cross-functional teams Reliable travel capability with a valid driver's license and ability to use multiple transport modes High responsibility, flexibility, confidentiality mindset, and strong interest in tech Clean driving record and criminal background Why Join? Work on the cutting edge of mobile and location-based tech Gain diverse field experience across different transport modes Collaborate with industry-leading engineers and project managers

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of. Job Summary The Associate Automation & Manufacturing Execution Systems (MES) Support Specialist will focus on supporting internal customers who use Syncade and DeltaV. This role is also responsible for assisting in performing tasks associated with the creation, maintenance, and upkeep of the Syncade and DeltaV Systems. * Shift Schedule: The shift schedule is from 6pm-6am on a rotating schedule each week * What you will get * Competitive salary and comprehensive benefits package * Opportunities for career growth and development * Supportive and inclusive work environment * Access to cutting-edge technology and tools * Flexible work schedule with rotating shifts * Collaboration with experienced professionals * Contribution to impactful life sciences projects What you will do * Troubleshoot Syncade and DeltaV systems to resolve issues * Support floor activities to ensure successful process completion * Collaborate with supervisors to update logic and batch records * Assist production via Helpdesk with technical support * Perform testing and validation for system changes * Manage user accounts and system maintenance tasks * Analyze material data from SAP and integrate into systems What we are looking for * Associate's Degree in science-related discipline, Bachelor's Degree is preferred or Equivalent Experience * 1+ years of experience in biotech or related environment * Basic knowledge of Controls and MES software * Strong written and verbal communication skills * Ability to work effectively in teams and independently * Analytical thinking and problem-solving abilities * Willingness to learn and adapt in a dynamic setting Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if it is not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference. Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

Job Description Geiger, a leader in promotional products, is seeking a Helpdesk Specialist I to join our IT Team. The ideal candidate will have a positive attitude, strong multi-tasking ability, and outstanding customer service skills. This role provides support to end-users locally and remotely for PC, Mac, server applications, and hardware. Responsibilities include interacting with network services, vendor partners, and/or application development teams to restore service and resolve core issues. The specialist may simulate or recreate user problems, recommend system modifications, and maintain current and emerging technical skills. Key Responsibilities: Provide helpdesk technical support and apply continuous improvement tools and concepts. Support desktop software, operating systems, and PC hardware for associates and sales partners. Deliver technical assistance via in-person, phone, email, and social media. Diagnose and resolve hardware/software issues; research user questions and advise on actions. Follow standard help desk procedures, log interactions, and escalate issues as needed. Prioritize urgent situations, track problems/requests, and document resolutions. Stay updated on system changes and perform technical research or consult with operations. Resolve user challenges including remote PC access and guidance. Assist with software configuration and installation. Address virus/spyware issues and create instructional guides. Perform other duties to ensure efficient technical support. Education & Experience: Equivalent to two years of specialized technical training in Information Technology. One year of relevant experience or a combination of education, experience, and training. Competencies & Skills: Comprehensive IT support for desktop software, operating systems, and PC hardware. Effective technical assistance across multiple communication channels. Efficient diagnosis and resolution of technical issues. Accurate guidance through research and adherence to help desk procedures. Staying current with system updates and assisting with software tasks. Physical, Mental & Environmental Requirements: Physical: Prolonged sitting, typing, and computer use; answering phones and emailing. Mental: Ability to concentrate, pay attention to detail, multitask, and manage time. Environmental: Indoor office setting; use of standard office equipment; interaction with team members and occasional customer contact. Certification: None required Supervisor Responsibilities: None Geiger is an Equal Opportunity / Affirmative Action Employer

LGC Clinical Diagnostics develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline. Laboratorians and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics, and clinical genomics rely on LGC's products to support accurate and reliable diagnostic results. Our operating entities include Maine Standards Company, SeraCare Life Sciences, and Technopath Clinical Diagnostics, which are in vitro diagnostics (IVD) manufacturers of quality measurement tools (calibrators, controls, linearity, EQA/PT, biological materials), the Native Antigen Company, which is a manufacturer and supplier of viral antigens and LGC Proficiency Testing a global leader in PT schemes. We operate FDA-registered and ISO 13485-accredited facilities in Maine (USA), Massachusetts (USA), Maryland (USA), Tipperary (Ireland), ISO 9001-accredited facility in Oxford, UK, and Traverse City, Michigan US. Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cutting-edge NGS and precision diagnostics. Job Description Position Summary: Providing Level 1 technical support (verbal and written) for the Company's software products (IAMQC, MSDRx) and related applications to both external and internal customers is the responsibility of the Technical Support Informatics Software Specialist. Handling customer support inquiries, conveying customer feedback to Product Management, Quality, and Marketing teams, process mapping, writing work instructions, using the database for boilerplate product support language, and managing and tracking customer complaints are also part of this role. To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily. Technical Support-Level 1: Provide daily technical support to customers in the use of LGC Software applications with a primary focus on IAMQC and MSDRx applications for Quality Measurement Tools. Support methods include telephone, e-mail, and online customer meetings. Document customer issues, actions, and resolutions within Salesforce Case files. Document and advance cases to Level 2 as needed. Collaborate with cross-functional teams to manage inquiries and improve processes for efficient and timely responses. Align with the Company's quality system and regulatory requirements pertaining to customer support and complaint handling; maintain the completeness and accuracy of case information. Customer Feedback and Communication: Share customer feedback with Product Management, Commercial, and Quality teams. Review marketing material for technical accuracy, including user manuals, product brochures, customer communications, and other technical documents. Serve as a resource to product development, marketing, and sales teams as needed. Case Management and Tracking: Manage and track customer inquiries to ensure timely resolution. Provide regular reports on case status and trends to management. Additional Duties: Perform other duties as assigned to meet business needs. Qualifications Minimum Qualifications: Bachelor's degree in a field related to life sciences. Proficiency in software applications, effective issue resolution, troubleshooting, and customer communication. Minimum of 2 years customer support experience. Working knowledge of Microsoft Office products (Word, Excel, PowerPoint). Preferred Qualifications: Previous experience working with customers in technical services position preferred Additional Information All your information will be kept confidential according to EEO guidelines. Join LGC and become part of a team that values collaboration, integrity, and brilliance in all we do. We are committed to encouraging a workplace where everyone can thrive and contribute to our mission. Our values: PASSION CURIOSITY INTEGRITY BRILLIANCE RESPECT Equal opportunities LGC is committed to the principle that each job candidate and staff member should be respected for their specific abilities, regardless of age, disability, race, color, ethnic background, nationality, gender, sexual orientation, gender identity, marital status, parental obligations, religion, or personal convictions. The procedures for shortlisting, conducting interviews, and making selections will always be free from bias based on gender, marital status, color, race, nationality, ethnicity, religion, age, or union membership. For more information about LGC, please visit our website **************** #scienceforasaferworld

The Support Technician's primary responsibility is to provide quality phone support to both dealer and Kardex Remstar technicians as well as end users. You will be the factory level technical support for Kardex Remstar products in North America. The Service Support Technician reports directly to the Director of Service. There will be occasional expectation to provide on-site support for Kardex Remstar Equipment(less than 10% travel). Some international travel may be required for training(less than 5%). Your tasks * Factory level technical support for Kardex Remstar products. * Handle technical questions and concerns over the phone, email, or occasionally in person. * Troubleshooting issues with technicians/end users and escalating the problem to other technical personnel when appropriate. * Electrical troubleshooting of low voltage control and 230-600VAC 3 phase power circuits. * Mechanical Troubleshooting of chain and belt drive systems. * Manage multiple tasks with varying levels of priority. * Track equipment issues and troubleshooting steps on a per incident bases. * Update/create technical documentation and procedures as needed. * Perform service and support on storage and retrieval systems in the field and in house.(Less than 10% travel). * Attend training courses/seminars as needed. * Some training may occasionally be at our factories in Germany. * Train dealer technicians and end users on occasion. Abide by all safety requirements. Your profile

As a people first values-based culture, we provide free weekly wellness sessions focused on our employee's physical and mental wellbeing, and flexible work arrangements. We offer a generous employer 401k match and an employee stock purchase plan for long-term financial wellness. Our full array of health, financial and voluntary benefit programs are what you would expect from a recognized Best Place to Work. As a member of the Dechra Group IT team, the IT Technician will be responsible for providing technical support to include general IT related triage, helpdesk driven workloads, account management, systems monitoring. Provide tier I support for all hardware including workstations, servers, general infrastructure systems, peripherals, operating systems, and applications in accordance to company policy and established standards and procedures. The IT Technician will provide hands-on technical support of local site employees and remotely assist employees across North America including Mexico and Canada, reporting to the IT Manager and will work closely with Group IT colleagues at other sites to implement, maintain, and enhance a broad spectrum of technology solutions. Must possess the technical experience and aptitude to work on multiple levels of the technology stack (infrastructure hardware, operating systems, applications) within a wide variety of hardware/software solutions. The IT Technician will need to be able to work independently under minimal supervision, and at times during non-business hours. Key Responsibilities Ensuring that all employees, customers and stakeholders receive a first class level of service in relation to IT incidents and service requests. Providing First and Second Line support for software and hardware fault resolution. Adhere to established IT department standards and procedures as set forth by the IT Director and local IT Manager. Deployment of new hardware and software assets based on the IT department standards. Ensure regional site documentation is accurate and up to date at all times. Deployment new assets in line with the company's hardware refresh policy. Remote support using software support tools, telephone, or desk side support. Escalation of incidents to line management as required. Interaction with Incidents and requests in the helpdesk call handling system. Use existing procedures to solve routine or standard problems. Research and discover new technology solutions. Evaluate and recommends methods and tools for streamlining and improving the established IT processes. Competencies Strong Technical Aptitude Strong Customer Service Strong Problem Solving Learning Agility Flexibility Results Focused Self-Starter Work independently Behavior and Values (D) Dedication - committed to delivering excellence (E) Enjoyment - enthusiastic and results driven (C) Courage - able to take calculated risks (H) Honesty - honesty and integrity (R) Relationships - team player (A) Ambition - willing and able to go the extra mile Skills Knowledge of a broad range of technologies and their applications Experience installing, configuring and maintaining a wide variety of hardware and software Experience working in an IT role supporting local and remote users Experience with technical writing for IT procedures and network diagrams Good interpersonal skills Able to work independently and reliably in a dispersed geographic IT team with minimal supervision Able to multi-task and deliver under pressure Qualifications Prefer 5 years hands on IT experience within a mid-sized corporate environment. Prefer college degree in Information Systems AND/OR recognized current IT certifications (MCSE, CCNA, etc.). Knowledge and Experience - Essential Microsoft stack - O365, Active Directory, Group Policy, NTFS, WSUS, Server 2012- 2016, Windows 10, SCCM, Exchange 2016, Teams, InTune Hardware - Microsoft SurfacePro tablets, Lenovo desktops, HP servers, HP/Aruba switches, Cisco Meraki access points, access control systems, IP camera systems VMWare vSphere vCenter Avaya IPOffice Server Edition and SIP devices Networking (Demonstrable TCPIP knowledge, DNS, DHCP) Remote access/control solutions (TeamViewer, Cisco AnyConnect VPN) Trend Micro Antivirus Cisco ASA/Firepower and UmbrellaDNS Malware remediation HelpDesk systems Knowledge and Experience - Desirable Seasoned IT Technician with experience in both large and small environments Passion for learning new technologies Experience working within an international company Cloud based solutions experience Experience with PowerShell scripting, command line tools, event log parsing, native windows troubleshooting tools, monitoring tools Additional Details Occasional travel may be required

Change the world. Love your job. As an Information Technology Intern you will work within the Information Technology Solutions organization to support providing the applications that will drive business growth, agility, innovation, process excellence, customer experience & global reach for TI. IT Solutions is strategically positioned to be the engine for TI's growth. The organization supports TI's applications and technology infrastructure for the company's critical design, sales, manufacturing, finance, operations and security functions. When you join the IT Service organization, you will broaden your perspective and learn the IT organizations and cultures and build a strong network and develop cross functional skills. You will gain exposure by having meaningful, production release assignments from the start, because nothing beats real-world experience. Application developer: Support the design, construction and implementation phases of a system and or upgrade project Apply skills to help solve problems for various business partners: Equipment automation and robotics Process and Equipment Engineering support projects Manufacturing Command Center and/or Factory Scheduling Use software development, programming (C#, SQL) and/or scripting skills in Unix or Windows environment and using SQL Server database system in the backend Team development environment utilizing Bitbucket/Git, JIRA and Confluence tools Put your talent to work with Texas Instruments! Texas Instruments will not sponsor job applicants for visas or work authorization for this position. Qualifications Minimum Requirements: Currently pursuing a bachelors degree in Computer Science, Computer engineering, Data Science, Data Engineering, AI, Machine Learning, and Software Engineering Cumulative 3.0/4.0 GPA or higher Basic understanding of web development, programming (C, C++, Java, Perl, Python, R, SQL) and scripting Basic understanding of Networks, Operating systems (Windows, Unix) and Databases Preferred qualifications: Ability to establish strong relationships with key stakeholders critical to success, both internally and externally Strong verbal and written communication skills Ability to quickly ramp on new systems and processes Demonstrated strong interpersonal, analytical and problem-solving skills Ability to work in teams and collaborate effectively with people in different functions Ability to take the initiative and drive for results Strong time management skills that enable on-time project delivery

Back Bay Networks is a dynamic and growing Managed Services Provider (MSP) committed to delivering exceptional IT support and solutions to our diverse client base in the Dover, New Hampshire area and beyond. We pride ourselves on our proactive approach, technical expertise, and dedication to fostering strong client relationships. Join our supportive team and play a key role in empowering our clients through reliable and efficient technology. Position Overview: As a Mid-Tier IT Specialist at Back Bay Networks, you will contribute to our service delivery team, providing our clients with comprehensive technical support and proactive solutions. You will serve as a primary point of contact for various IT needs, including system implementation, user support, and issue resolution across both Windows and mac OS environments. This role requires a strong blend of technical proficiency, problem-solving skills, and a commitment to delivering outstanding customer service, both remotely and on-site. Responsibilities: Provide expert-level end-user support for installing, configuring, and effectively utilizing various software and hardware solutions across mac OS and Windows operating systems. Independently troubleshoot and resolve a wide range of technical issues efficiently and effectively via phone, email, and remote access tools, escalating complex problems to senior team members when necessary. Perform on-site diagnostics, repair, and maintenance for client IT infrastructure when remote resolution is not feasible, ensuring minimal disruption to their operations. Maintain a deep and current understanding of the technologies and services offered by Back Bay Networks to provide informed and accurate solutions to client inquiries. Accurately and thoroughly document all customer interactions, troubleshooting steps, and resolutions within our ticketing system, contributing to our knowledge base. Administer and support client environments leveraging Windows Server (2012-2022), Active Directory, Microsoft Exchange, and Microsoft 365, including user management, security configurations, and essential maintenance. Proactively communicate customer concerns, recurring issues, and potential service improvements to relevant internal teams to enhance service delivery. Assist with technical aspects of pre-sales activities, including solution demonstrations and scope definition, as well as the on-site implementation and training of new technologies for clients. Maintain organized digital and physical file systems, correspondence, and client records in accordance with company policies. Job Requirements: Minimum of 3-5 years of progressive hands-on IT experience, with a demonstrable track record supporting diverse client environments. Solid expertise in managing and troubleshooting Windows Server environments (2012-2022), Active Directory (user and group management, GPOs), Windows client operating systems, and mac OS in a business setting. Proven ability to diagnose and resolve networking issues, including basic firewall configuration and troubleshooting (e.g., understanding of ports, protocols). Experience with various backup and recovery technologies and strategies. Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users. Strong analytical and problem-solving skills, with the capacity to manage multiple priorities and tasks effectively in a dynamic environment. Familiarity with email systems such as Microsoft Exchange and Microsoft 365 administration. Must successfully pass a background check. Must reside within a 1-hour driving radius of our Dover, NH office to facilitate timely on-site support. Preferred Skills and Experience (Not Required): ITSM certifications (ITIL Foundation or higher). Project Management fundamentals or certifications (e.g., CAPM). Networking certifications (e.g., CompTIA Network+, Cisco CCNA). Security certifications (e.g., CompTIA Security+, CompTIA CySA+). Cloud platform experience and/or certifications (e.g., Microsoft Azure Fundamentals, AWS Certified Cloud Practitioner). Prior experience working for a Managed Services Provider (MSP). Hands-on experience with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools. Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate). Join Our Team! We encourage you to apply if you are a highly motivated and skilled IT professional looking for a challenging and rewarding opportunity to grow your career with a supportive and forward-thinking MSP! We value collaboration, continuous learning, and a commitment to exceeding client expectations.

Job DescriptionBenefits: 401(k) Bonus based on performance Company parties Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development About Us Ion Networking is a fast-growing managed IT service provider dedicated to delivering top-tier technology solutions to businesses. We pride ourselves on our commitment to exceptional customer service and cutting-edge IT support. We are also proud to be an Employee Stock Ownership Plan (ESOP) company, which means every team member is also an employee-owner. As an ESOP, our employees directly benefit from the companys success, fostering a collaborative and rewarding work environment where every individuals contribution truly matter. Job Summary As an IT Support Engineer Level 1, you will be the first point of contact for users experiencing technical issues. Your role will focus on troubleshooting, maintaining, and supporting hardware, software, and network systems. You will play a critical role in ensuring smooth IT operations for our clients by responding to service requests, managing system integrity, and assisting in IT projects. In addition to being part of our MSP team and supporting our full client base, this role will specifically be hiring for a dedicated onsite technician for one of our larger clients two days per week. You will act as the dedicated onsite helpdesk support technician for the site, working closely with end users while having the full backing of our engineering team and support tools. Key Responsibilities Provide first-line support for hardware, software, and network-related issues. Install, configure, and upgrade hardware and software components. Troubleshoot and repair computers, peripherals, and network devices. Assist with system upgrades, patches, and security software installations. Maintain and update IT documentation, including client environments and configurations. Monitor and support backup operations to ensure data integrity. Collaborate with clients to diagnose and resolve technical issues efficiently. Log all work in a ticketing system to track issue resolution and time management. Escalate unresolved issues to higher-level support when necessary. Perform on-site technical support and installations as required. Establish and maintain strong working relationships with colleagues and clients. Technical Responsibilities User & Account Management: Support user account setups, resets, and permissions. Security & Protection: Assist with security tools, manage access, and ensure system protection. Remote Management: Utilize IT support tools to provide remote assistance. Backup & Disaster Recovery: Deploy and monitor data protection solutions. Networking & Security: Configure and troubleshoot network devices, assist with firewall setups. Email & Communication Security: Assist in email filtering, troubleshooting, and user management. IT Documentation: Regularly update technical documents and client records. Hardware & Software Support: Install, upgrade, and troubleshoot workstations, servers, and software. Qualifications & Requirements Education: High School Diploma or equivalent required; IT certifications (A+, CCNA) are a plus. Experience: 1+ years of experience in IT support, network maintenance, or a related field. Technical Skills: Familiarity with Windows operating systems, Office 365, and basic networking. Soft Skills: Exceptional communication, strong problem-solving abilities, and outstanding customer service skills. Interpersonal & Client Relations: Ability to build rapport and maintain strong relationships with clients. Communication Skills: Ability to explain complex technical concepts in a clear and understandable manner to non-technical users. Multitasking Ability: Must efficiently manage multiple tasks and client interactions simultaneously. Teamwork: Strong collaborative skills and ability to work in a dynamic team environment. Physical Requirements: Ability to lift and carry equipment up to 50 pounds, work in server rooms, and travel to client locations as needed. Other Requirements: Valid drivers license and reliable transportation. Why Join Us? Employee Ownership: As an ESOP, you have a direct stake in the companys success. Retirement Benefits: 401(k) plans with company contributions. Healthcare Coverage: Comprehensive healthcare plans for employees. Professional Development: Reimbursement for approved certifications and training. Work-Life Balance: Paid vacation and holidays (full schedule provided upon job offer). Career Growth: Opportunities to develop technical skills and advance in the company. Supportive Environment: A dynamic team culture that values collaboration, continuous learning, and innovation.

Collaboration Services is a customer-focused application development group, responsible for business process workflows (Jira), intranet and teamsites (SharePoint), and support of internal and external communications tools and initiatives in support of BIW's shipbuilding programs. We are seeking an entry-level developer to develop and support Jira and/or SharePoint solutions, and secondarily to support maintenance, modernization, and transformation of legacy MS Access solutions. The successful candidate will receive training in Jira workflow development and support, and will work in a dual-reporting structure, based in the Collaboration Services team, but taking day-to-day tasking and prioritization from an internal customer organization. Initially, the developer will be expected to develop a working knowledge of Jira administration, support existing solutions, develop simple to moderately complex solutions, or make simple changes to existing solutions. As the developer gains a more in-depth knowledge of Jira, they will be responsible for increasingly complex Jira workflows, with diminishing needs for support from their peers. The developer will also gain an understanding of BIW business processes in their assigned areas and will assist in aligning business goals with software capabilities, including defining and documenting business and software requirements, and developing solutions of increasing complexity. Operating under the BIW Business Operating System (BOS), the IT Specialist ensures compliance with safety, quality, and performance standards while coordinating with other key stakeholders to meet overall milestones. Key Responsibilities Project Execution: Work within established policies, standards and development practices, and assist in development and revision of policies and practices. Provide production support for deployed solutions, including problem resolution and user education and training, both formal and informal. Build, configure, test, and maintain solutions in Jira, as assigned. Contribute to the vision and execution of Collaboration Services, including Jira, SharePoint and Office 365 adoption across the organization. Depending on the time demands of the primary Jira role, the successful candidate will also work with our Data Services team and internal customers to support and modernize legacy databases. In this role, the developer will be expected to: Design, implement, and maintain operation of diverse databases and environments, with a focus on modernizing legacy MS Access solutions Work with business stakeholders to identify and resolve database operational issues Review database design and integration of systems, and make recommendations regarding enhancements and/or improvements Team Collaboration and Communications: Collaborate with business users to identify acceptance criteria and potential test scenarios and ensure testing efforts align with delivered functionality. Work with business stakeholders to identify and resolve database operational issues Continuous Improvement: Design, implement, and maintain operation of diverse databases and environments, with a focus on modernizing legacy MS Access solutions Review database design and integration of systems, and make recommendations regarding enhancements and/or improvements Overall, this role will require extensive collaboration with internal customers and other members of the team to understand and define business needs, software requirements, and appropriate software solutions. Training and Development: The developer will also be responsible for demonstrating solutions to customers for review, developing and documenting training materials, and assisting with rollout of new solutions including communication and delivery of training. Required/Preferred Education/Training A Bachelor's degree in Computer Science, Engineering, or a related technical field is required. Formal training or coursework and proficiency with one or more contemporary programming languages such as Java, C++, or C#. Required/Preferred Experience IT Specialist I: 0-1 year of expereince in application development or IT support role. IT Specialist II: 1-2 years of experience in application development or IT support role. IT Specialist III: 2+ years of experience in application development or IT support role. A collaborative approach and ability to work professionally with others at all levels of the organization is required. Proficiency in the use of technology and computer systems required. Experience as a user, power user, site manager, or administrator of Jira or SharePoint solutions is desirable but not required. Training or experience in the development of software requirements, software testing/QA, and the software development life cycle are desirable but not required. An understanding of database standards and best practices is required; experience with database architectural concepts and best practices is desirable. Familiarity with SQL Server, MS Access, Oracle DBs, and the ability to understand and create VBA code required.

Level 3 Technical Support Engineer Portland, ME (Onsite) Job Type: Full-Time Join Netsurit Where Technology Meets Ambition Step into the future with Netsurit, ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and winner of the 2024 Global MSP501 Top 500 Managed Service Providers! We are not just solving IT problems we are shaping the future of AI-powered innovation. Help us design, implement, and scale intelligent solutions that empower businesses to automate processes, uncover insights, and accelerate growth. You will leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's next! About the Role: As a Level 3 Technical Support Engineer, you will be the go-to expert for advanced technical challenges, delivering high-end proactive and reactive support for Netsurit's client portfolio. You'll lead projects, mentor junior consultants, and ensure client environments are secure, resilient, and future-ready. What You will Do: Design and implement projects based on client requirements and scope Perform infrastructure security analysis and reporting Create client documentation and policy design Manage incidents, problems, and service requests using ITIL best practices Apply Change Management where necessary Deliver technical workshops and mentor junior team members Stay ahead of emerging technologies and AI-driven solutions What we are looking for: 3 - 5+ years in IT & Networking with formal IT qualifications (Microsoft role-based certifications preferred) Hands-on experience with Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V / VMware Strong knowledge of TCP/IP networking, VLANs, firewalls, managed switches, and routers Solid understanding of network security, malware/ransomware prevention Familiarity with ITIL Framework and ITSM systems Minimum 1-year onsite experience at a client location Passion for IT, strong problem-solving skills, and eagerness to learn and grow Bonus Points For: Experience with AI technologies (Microsoft Copilot, Azure AI, ML models) Project leadership and client consulting experience Why Netsurit? Work with cutting-edge technologies and AI innovation Be part of an award-winning, fast-growing global MSP Opportunities for professional development and certifications Collaborative team culture that values your ideas Competitive compensation and benefits Ready to take your career to the next level and help us drive what is next in AI? Apply today and join a team that it is redefining IT and innovation!

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-4 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.