Technical support specialist jobs in Rancho Santa Margarita, CA

Level 2 Helpdesk Technician Contract to Hire, location- Irvine. We are seeking a professional and customer-focused Level 2 Helpdesk Technician to provide advanced technical support for end users. This role involves troubleshooting software, hardware, and network issues, ensuring timely resolution through excellent communication and technical expertise. Key Responsibilities: Respond to user requests and incidents via ticketing system, phone, and email. Provide in-depth technical support for Microsoft Windows 10/11, Microsoft Office, and various business applications. Troubleshoot issues related to network connectivity, including printing, device configuration, and basic network communication (e.g., pinging servers or devices). Support and troubleshoot Microsoft Teams and Office 365 applications. Utilize Active Directory for password resets, account management, and user permissions. Maintain a professional, courteous, and solution-oriented attitude while supporting end users. Accurately document issues, actions, and resolutions within the ticketing system. Qualifications & Experience: Previous Helpdesk or Technical Support experience required. Strong troubleshooting skills across hardware, software, and application environments. Working knowledge of Windows 10/11, Office 365, Active Directory, and Microsoft Teams. Understanding of basic networking concepts, including connectivity troubleshooting and print configuration. Excellent customer service, written, and verbal communication skills. Professional demeanor - friendly, reliable, and adaptable, with a positive "can-do” attitude. Preferred Attributes: Outgoing and approachable personality. Ability to multitask and prioritize effectively in a fast-paced environment. Commitment to providing an exceptional end-user experience.

The Lead IT Help Desk Specialist will support our desktop/phone systems for 200+ person office in Carlsbad, remote office support, and server/network equipment. Additionally, you will partner closely with our Human Resources team to ensure IT equipment is prepared for new hires prior to start dates and facilitate IT training and set up on the employee's first day when required. Reporting to Director of Information Technology, you will offer exceptional customer service while handling phones and email requests from internal users and will serve as a lead point-of-contact for escalation of help desk related issues. Essential Job Functions and Duties: Answer, respond to and document technical assistance requests for internal users through Jira Delegate and escalate technical issues to the appropriate and/or available IT support specialist Lead team in resolving IT issues and Jira tickets with extreme efficiency and customer satisfaction Provide high quality support through courteous, prompt, and accurate communication Troubleshoot and resolve Windows and Apple hardware and software issues Troubleshoot LAN connectivity issues Setup and deploy computer equipment for new employees including VOIP telephones Troubleshoot printer and copier issues Active Directory troubleshooting Troubleshoot iPhone/Android mobile devices Maintain documentation and records of technical requests and flag discrepancies or inconsistencies to supervisor Work with remote users and offices to assist with computer issues Provide support for general network connectivity with users; work with network connectivity vendors to troubleshoot local issues as required Support conference room setups when requested Proactively identify opportunities to improve remote user support processes Assist with department projects and implementation of new processes Ability to lift up to 70lbs Other duties may be assigned Position Requirements: You have direct experience in an IT Help Desk or Support role You have working knowledge of Windows and Apple desktop/laptop hardware, operating systems, and popular software packages (Microsoft Office 365, Adobe Creative Suite, etc.) You have proven success troubleshooting and supporting LAN issues You can identify problems and resolve them quickly You are a multitasker and possess strong prioritization skills when managing multiple things at once You are detailed oriented, well organized, and able to thrive in a face-paced environment You perform well under pressure, while maintaining accuracy and professional demeanor You have strong written and verbal communication skills; you are personable and an effective communicator with people at all levels You enjoy working in a collaborative environment as well as individually You are self-motivated; inquisitive, proactive & display strong initiative (learns/ask questions, applies, grows) Preferred Education, Experience, and Skills: You have previous working experience with VOIP phones/Technology, specifically hosted VOIP You are experienced in supporting Audio/Visual set up in conference rooms You have working knowledge of Microsoft Intune WHO WE ARE Build the Business. Build the Brand. At Havas Edge we influence people to act by combining multi-channel marketing and commerce plus the creative and technology that powers them. Our work results in profitable growth and lasting relationships between customers and our client's brands. Havas Edge is an award-winning international performance marketing agency with a proven track record of helping clients succeed. We're an integrated agency that embraces every media channel, a creative powerhouse that loves data and analytics, and a passionate partner committed to giving clients more for less. With expertise across all digital, broadcast and media domains, we help our clients build their businesses and brands - in that order. Havas Edge is also part of the Edge Performance Network, a full-service, global performance marketing network. The Edge Performance Network offers clients expertise in all aspects of performance marketing, from analytics to strategy, creative and production, media planning and buying across all channels, as well as the industry's best attribution and modeling capabilities. We are a full-service, direct response agency, headquartered in Carlsbad, CA with offices and affiliated offices in Boston, MA; Dallas, TX; London, UK; Los Angeles, CA; and Paris, FR.

Robert Half Technology is hiring an IT Support Specialist to deliver polished, “white-glove” end-user support for a growing, multi-site healthcare environment. If you thrive in a fast-paced support role where soft skills matter as much as technical skills, this is a great opportunity to join a stable organization with strong leadership and work-life balance. What You'll Do (Key Responsibilities) Serve as the first point of contact for internal users via phone, chat, email, and walk-ups Triage tickets with a Managed Service Provider (MSP) and help drive resolutions end-to-end Provide hands-on Office 365 support and user administration (email, Teams, OneDrive, SharePoint basics) Support Entra ID (Azure AD) user management and access troubleshooting Perform hardware/software installs, upgrades, and maintenance (PCs, peripherals, standard apps) 🛠️ Support users remotely across multiple clinic locations and occasionally onsite as needed Document fixes, create/update support procedures, and improve workflows Assist with project-based IT work (site growth support, refreshes, rollouts, process improvements) What We're Looking For (Qualifications) Required 2-5+ years in IT Support / Desktop Support / Help Desk (Level 2-3 preferred) Strong experience with Office 365 support/admin Experience with Entra ID (Azure AD) and/or Active Directory (user/group management, access troubleshooting) Solid Windows support background (Windows OS, basic troubleshooting, imaging basics) Basic networking knowledge (DNS/DHCP fundamentals, Wi-Fi/LAN basics, troubleshooting connectivity) 🌐 Proven ability to deliver white-glove support-especially supporting providers/clinical users with professionalism and urgency Strong communication, follow-up, and documentation habits ✍️ Nice to Have Ticketing tools: ServiceNow, Jira, ConnectWise (or similar) 🎫 Azure/AWS/Google Cloud exposure HIPAA awareness/compliance mindset VoIP familiarity Mac/iOS support EHR exposure (Athena, Epic) Work Details Location: Temecula, CA (Onsite to start; potential hybrid after ramp-up) Schedule: Monday-Friday (core hours typically 8:00am-5:00pm; must be available within 7:00am-6:00pm window as needed) Travel: Local travel to nearby sites may be required Compensation $60,000-$75,000 base (depending on experience) Bonus: N/A Annual review: Yes Benefits/Perks: Strong leadership, good work-life balance, structured onboarding (welcome touchpoints + 30/60/90 check-ins) Apply now or message me directly-Robert Half Technology is moving quickly. 🚀

About Us IT TechPros is a Managed Service Provider built on the belief that IT should be simple, reliable, and genuinely helpful. We know IT can be overwhelming, so we partner with businesses to remove the frustration and deliver a premium support experience. The result? Your team stays happy and stress-free, and your technology works seamlessly for the people who depend on it. Role Overview We're seeking a Help Desk Technician to provide fast, reliable IT support to our clients. You'll manage the support queue, respond to calls and emails, and resolve tickets efficiently. As the primary point of contact for clients needing assistance, you'll deliver first-line technical support, ensuring their computers, laptops, peripherals, and basic network connections run smoothly. Key Responsibilities: Respond to service requests (email, phone, remote tools, or on-site) for desktops, laptops, printers, scanners, and other peripherals. Troubleshoot hardware, software, and operating‑system issues (Windows, Office/Microsoft 365, standard productivity software) and resolve or escalate as needed. Set up and configure new user workstations; perform user onboarding/offboarding (account setup, permissions, required software). Maintain accurate, up-to-date documentation of support tickets, solutions, and user environments. Communicate clearly with clients - breaking down technical concepts, offering user guidance and support. Interpersonal Skills Strong written and verbal communication skills Detail-oriented with the ability to prioritize tasks efficiently Reliable, accountable, and respectful to both team and clients Exceptional customer service and client-facing demeanor Demonstrates professionalism in communication, punctuality, and overall conduct while representing IT TechPros to clients. What We Offer Health and dental benefits to keep you and your family covered Generous vacation time that increases with your tenure, allowing you to unplug and recharge Competitive pay based on experience, plus a performance-based year-end bonus Company laptop and phone stipend to stay equipped and connected Ongoing training and certification support to help you grow your skills A collaborative, growth-oriented culture that values your ideas and promotes from within Real-world experience with a top MSP and opportunities to advance your career Team lunches and seasonal events in some of San Diego's best spots Help Desk is usually the first point of contact (Tier 1), handling remote, quick fixes (password, basic software) via phone/chat. Candidates without prior Help Desk or relevant IT support experience should not apply.

Role: Deskside Support Engineer Deskside support engineering managing and providing site support. Act as POC for IT deskside support and Service Desk Job Responsibilities: Installing and configuring computer hardware, software, systems, networks, printers, and scanners Providing technical support across the company (this may be in person or over the phone) Hardware and software break fix support Responding to client support requests. Contacting clients to find out the nature of the problem. Responding in a timely manner to service issues and requests. Account Management / Password reset. Service Desk calls and Ticket Management.

Important information: To be immediately considered, please send an updated version of your resume to ************************* Job Title: Computer Support Associate (Infrastructure Engineer) Pay rate: $32.78 per hour Duration: Until Oct/2025 W2 contract only (No C2C) Location- Torrance, CA, 90503 (ONSITE) Onsite Here are the skill set they are looking for- • 3-5 years Dell and HP laptop and workstation support. Mac is a plus. • 1-3 years RedHat Linux experience a plus • 1-3 Cisco router and switch deployment/support a plus. • Service Now ticketing Key Responsibilities: Provide hands-on IT support for all departments at the Torrance location. Troubleshoot hardware, software, and network issues across desktops, laptops, printers, and peripherals. Deliver exceptional customer service to internal users and stakeholders. Manage and resolve IT tickets using ServiceNow or similar platforms. Support and maintain networking equipment, endpoints, and collaborative tools. Assist with AI-related tools and technologies as part of ongoing innovation efforts. Document resolutions, procedures, and updates in knowledge bases and ticketing systems. Participate in system upgrades, deployments, and asset lifecycle management. Required Skills & Qualifications: Proven experience in IT support or engineering roles. Strong troubleshooting skills across hardware, software, and networking. Familiarity with ServiceNow, incident management, and ticket prioritization. General understanding of AI technologies and their application in IT environments. Excellent communication and interpersonal skills. Ability to work independently and collaboratively across teams.

Requirements Must possess a professional demeanor and strong customer service/consulting/training skills Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area Basic understanding of networks, Intel servers and telecoms Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint) Strong Microsoft operating system troubleshooting skills Strong mac OS operating system (Big Sur & above) troubleshooting skills Strong problem solving and critical thinking skills Strong written and verbal communication skills Must be self-motivated and the ability to work independently with minimal supervision Must have excellent time management skills Must be detail and process oriented Ability to walk long distances across large facilities Must be able to pass a background security check Valid driver's license and reliable transportation

COMPETENCIES (Knowledge, Skills & Abilities) Exceptional Customer Service, soft skills Proficient in Microsoft Windows desktop OS and the Microsoft Office Suite Working knowledge of Mac/OS X and iOS Working knowledge of Active Directory and Microsoft Windows domain environments Able to install, setup, configure, troubleshoot, and optimize basic to moderately complex systems & components Experience with Microsoft Office 365 user administration Able to recognize and analyze system issues on a working level and identify resolutions or required escalations Basic knowledge of ERP technologies and platforms - SAP optional but preferred Able to recognize, understand, and troubleshoot system performance warnings, alerts and errors. Basic understanding of requirements and techniques for integrating disparate systems or technologies. Able to work independently and prioritize multiple tasks to support business critical processes and service level agreement requirements in a fast-paced environment Basic understanding of 3rd party application support and troubleshooting. Strong logic, problem-solving, along with specific attention to detail Experience with multifunction printers, scanners Minimum basic working knowledge of network concepts; DNS, DHCP, IP, MAC addresses. EDUCATION AND EXPERIENCE Minimum 2 years of IT Support Desk experience Relevant IT Certifications, such as A+, Microsoft, and customer service training optional but preferred This position is on-site 5 days in our Carlsbad, CA office

Onsite 12 months plus contract Pay : $30/hr on W2 Attention to detail and provide technical assistance/support for desktops, laptops, servers, network connectivity, business applications and voice-over-IP telephone systems. Resolves Service Desk Tier 1 incidents, or escalates Tier 2 and 3 support incidents to the appropriate resource or team. Breaks down reported incidents into smaller parts, and understands how to resolve or escalate to downstream resources for resolution. Documents incidents, requests, tasks and other end-user needs accurately, succinctly and within established Service Level Agreements (SLAs). Understands, maintains, and follows standard Service Desk operating procedures. Since the Service Desk is the end-user's first point of contact standard, all Service Desk staff must have a basic understanding of technical and systems issues as well demonstrated competence using knowledge tools and the Service Desk Information System. Qualifications: 5 years experience with support of PC hardware, Windows OS, and standard desktop applications. Proven basic job knowledge of systems through prior work experience or education. Proven ability to assess and adjust assistance as necessary based on end-user's technical competence and understanding of reported issue. Established ownership and responsibility of a task from start through successful resolution. Demonstrated competence in Service Desk related operations, workflows, applications, and IT systems as well as a general understanding of business-related processes and procedures.

Job Title: IT / Application Support Duration: 6-12 months (with potential to extend or become long-term) Type: Contract / Temporary Work Environment: Office-based, supporting engineering and technical teams Brighton Solutions is seeking an IT / Application Support professional to join our team on a contract basis in Brea, California. This onsite role supports a busy engineering services office with day-to-day technical needs ranging from computer support and printer management to application troubleshooting and user assistance. Key Responsibilities: Provide technical support for desktop and laptop computers, printers, and other office hardware Support users with software and application issues Assist with onboarding/offboarding of employees from an IT perspective Maintain and manage IT inventory and documentation Respond to support requests in a timely and professional manner Benefits Offered: Brighton Solutions offers competitive benefits for contract employees, including medical, dental, 401(k), and paid time off. If you're a hands-on problem solver who enjoys supporting teams in a dynamic office environment, we'd love to hear from you.

About the Role We are looking for a proactive and detail-oriented IT & Admin Specialist to join our team. This role is a on-site position combining hands-on IT support with administrative and workplace operations. You will be responsible for maintaining daily IT infrastructure, managing assets, supporting vendor operations, and ensuring a smooth and efficient office environment. Key Responsibilities • Provide day-to-day technical support for hardware, software, IT security, configuration, and system upgrades. • Manage desktop IT support and troubleshoot network issues; assist with office network design and optimization. • Maintain and update the fixed asset inventory in collaboration with the asset manager; conduct regular audits, transfers, and disposals. • Oversee maintenance of IT equipment to ensure optimal performance and utilization. • Handle procurement of administrative items (e.g., office supplies, equipment, plants, consumables); perform cost comparisons and control expenses. • Process monthly administrative expense reports in accordance with SOPs. • Liaise with and manage suppliers and service providers; ensure service quality through regular evaluations and ongoing communication. • Maintain a clean, safe, and energy-efficient office environment by implementing 5S management standards. • Support daily workplace needs such as seating arrangements, office access control, and refreshments. Qualifications • Bachelor's degree in Information Technology, Business Administration, or related field preferred. • 1+ years of experience in IT support and/or office administration. • Familiarity with network configuration, Windows/Mac troubleshooting, and basic hardware maintenance. • Strong organizational skills with attention to detail. • Excellent communication skills and a proactive problem-solving attitude. • Experience with vendor management and procurement processes is a plus

Job Title: IT Service Desk Technician I Type: Direct Hire We are seeking a reliable and customer-focused IT Service Desk Technician I to provide high-quality, 24/7 technical support for a healthcare workforce, affiliates, and patients. The ideal candidate will assist users with basic IT issues, troubleshoot hardware/software problems, and escalate complex concerns to senior technicians when needed. Key Responsibilities: Deliver Level I technical support, including diagnosing and resolving hardware, software, and networking issues. Provide clear, step-by-step instructions to end-users on technical problems. Support remote users through remote troubleshooting tools. Escalate unresolved issues to higher-tier support. Create and document incidents for each support interaction, ensuring accurate contact info, issue details, and resolution steps. Assist with onboarding tasks such as account setup, hardware provisioning, and software configuration. Manage user access requests and accounts for designated systems. Provide technical support to patients accessing the organization's patient portal. Maintain and manage service desk tickets and queues within SLA parameters. Utilize and update internal knowledge base resources to assist with ticket resolution. Meet key performance metrics, including First-Level Resolution (FLR), call handling, and customer satisfaction. Other duties as assigned. Qualifications: Education: Required: High school diploma or GED (or higher degree if hired after October 1, 2024). Preferred: Associate degree in an IT-related field. Certifications: Required: CompTIA A+ (or equivalent) within one year of hire. Preferred: HDI-CSR or equivalent. Experience: Required: At least one year of customer service experience or completion of a Service Desk rotation in an IT apprentice program. Preferred: Service Desk experience in a healthcare setting. Skills & Abilities: Proficiency in supporting Windows OS, Active Directory, Exchange, Microsoft Office, MacOS. Basic troubleshooting of multi-function devices (printers, scanners, etc.). Familiarity with iOS and Android device support using mobile device management tools. Basic networking knowledge (TCP/IP, wireless, VoIP). Knowledge of web programming and SQL Server is a plus. Strong communication, multitasking, and problem-solving skills. Ability to work independently and within a team. High level of professionalism and customer service orientation.

We're looking for a Level 2 Support Technician with solid MSP experience to join a growing team that values expertise, accountability, and continuous learning. If you've worked in a managed services environment supporting multiple clients and thrive in fast-paced, technical settings, this is an opportunity to take your skills to the next level. In this role, you'll handle escalations from Level 1, troubleshoot complex issues across cloud and on-prem systems, and assist with infrastructure improvements and small-scale projects. You'll work hands-on with Microsoft 365, Azure, virtualization, and networking technologies while collaborating with senior engineers to keep client environments secure and stable. What You'll Do Resolve Level 2 tickets across Microsoft 365, Azure, servers, and networks Troubleshoot complex issues and ensure SLA compliance Support migrations, upgrades, and endpoint deployments Collaborate with Level 3 engineers on escalations and projects Document and share best practices for process improvement What You Bring At least 2 years in an MSP or multi-client IT environment Strong knowledge of Microsoft 365, Azure, and Windows Server Experience with ticketing, RMM, and endpoint management tools Excellent troubleshooting, communication, and documentation skills What You'll Get $29/hr - $32/hr with paid overtime Health insurance, PTO, paid holidays, and mileage reimbursement Certification reimbursement and paid study time Bonus opportunities and a supportive, team-focused environment

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. ESSENTIAL JOB FUNCTIONS Maintain an in-depth knowledge of our complete line of products and services. Embrace and learn the Video Surveillance / CCTV technologies and their applications. Provide product demos and technical training to the sales team and customers. Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals. Build and test PC-based DVR systems to customer's specifications. Provide prompt and effective customer service and technical support. Service customers in an effective and efficient manner; partner with internal teams proactively. Answer calls and emails regarding technical support requests and log into ticketing systems. Perform other duties as assigned ESSENTIAL REQUIREMENTS Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls Ability to maintain confidential business information Ability to respond to customers in a timely and effective manner Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook) Ability to work independently with minimum supervision Ability to work under pressure Strong troubleshooting, problem-solving, and team player mindset is a plus Proactive and enthusiastic to excel OTHER REQUIREMENT Domestic and/or International Travel may be required (up to 25%) Willing and able to work additional hours when needed Bend, lift, open and move product and related office items varying in weight up to 30lbs, EDUCATION 1+ Years of Professional Experience in technical support or related areas Experience in the security system industry is highly desired A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required Preferred certificate: CompTIA A+ Fresh graduates will also be considered

Job Title: EMR IT Specialist Pay Range: $27/hour to $29/hour We are seeking a detail-oriented and proactive EMR IT Specialist to support the creation, maintenance, and optimization of Electronic Medical Record (EMR) access across multiple hospital systems. This role is ideal for a candidate who excels at cross-team collaboration, workflow documentation, and vendor or financial coordination, while thriving in a fast-paced healthcare environment. Key Responsibilities Assist with the creation, maintenance, and deactivation of EMR accounts across multiple hospital systems. Track and prepare EMR account batch submissions to ensure timely provisioning. Document EMR-related workflows and maintain tracking systems for staff responsiveness and support needs. Collaborate with clinical and IT teams to troubleshoot access issues and ensure compliance with hospital policies and requirements. Coordinate follow-ups on pending items and escalate issues to leadership when necessary. Negotiate with vendors and manage procurement processes to support EMR-related needs. Oversee invoice management, purchase orders, and financial documentation related to software, services, or equipment. Qualifications Strong vendor negotiation, procurement, and cost-management experience. Proficiency with invoice management, purchase order systems, and financial recordkeeping. Excellent organizational and analytical skills with the ability to manage multiple priorities effectively. Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Strong interpersonal and communication skills for collaboration with vendors, finance teams, clinical staff, and internal IT stakeholders. Proactive problem-solver able to independently identify issues and recommend or implement process improvements. Ability to work in a fast-paced environment and adapt to shifting priorities.

Technical Support Engineer (TSE) at XILO XILO, a fast-growing Vertical AI company recently backed by a Series A financing round, is on the lookout for talented and detail-oriented Technical Support Engineer (TSEs) to join our team. About XILO Founded in 2019 by two best friends, Jon and Eli, XILO set out to revolutionize the insurance industry by solving its biggest challenges. Eli, a brokerage owner, brought invaluable industry expertise, while Jon, an experienced software engineer, saw an opportunity to innovate using technology. Initially launched as a vertical SaaS solution addressing core quoting challenges, XILO has since evolved into a trailblazing Vertical AI company leveraging the latest AI technology to transform the industry. By layering cutting-edge AI solutions onto its SaaS platform, XILO is driving innovation far beyond its original vision. Having recently closed our Series A funding round, XILO is growing rapidly and seeking talented individuals who want to do career-defining work in a mission-driven startup that's at the forefront of AI innovation. About the Role As a TSE at XILO, you're tasked with completing tasks required to deliver our product to our customers during onboarding. This could include using no-code builders to build insurance applications, map integrations, or map PDFs; but also includes data labeling for our AI models. This role is meant for newly graduated or soon to be graduating Computer Science with little professional software engineering experience who want to get their foot in the door of a software startup. Key Responsibilities: Complete 20 points per week (typically 5-10 cases). Provide daily progress updates to Project Managers. Test your work to achieve a 90%+ completion rate on cases. Unblock your cases by proactively reaching out to customers or teammates. Communicate consistently with the team via Slack. What We're Looking For: Proven technical experience and ability to learn complex subjects quickly. Highly process-oriented and detail-focused. Relentless work ethic: doesn't stop until the job is done. Strong communicator who ensures transparency and clarity. Positive, motivating, and supportive team player. Accountable for successes and failures with a mindset for growth. Balances individual contributions with team collaboration. Passionate about technology and AI. Why Join XILO? Be part of a customer-obsessed team at the cutting edge of AI and insurance technology. You'll have the opportunity to impact customers directly, grow your technical and professional skills, and thrive in a positive and supportive work environment. At XILO, we don't stop until the job is done. If you're ready to roll up your sleeves, embrace challenges, and make a meaningful impact, we'd love to hear from you. Apply only if you're ready to invest in your success and build a lasting career.

Mission of the Role Technical Support Respond to customer's telephone, email and voice mail inquiries concerning support request. Resolve hardware and software problems with our supported product line. Accurately records incident descriptions, communications and resolution in our system. Diagnose problems through research, replication, and testing. Escalate or consult with senior help desk engineers, both internally and externally. Manage assigned ticket queue Ability to coordinate resources to fulfill needs of customers Prevent problems from escalating by understanding customer needs and fulfilling them Continue to stay current on current technology in the industry and our product line. Perform assigned duties as requested by Manager. Consistently deliver high-quality services to our clients. Professional Qualities Teamwork Reinforces team approach throughout development efforts. Supports and solicits input from team members at all levels within the organization. Position Requirements Bachelor's degree in Information Technology or Computer Science. 2 or more years' experience in an IT Field. 2 years' experience with FOIP and diagnostic tools. 2 years' knowledge or experience with Retarus, RightFax, Biscom, FaxCore and/or XMedius Fax Products. 2 years' experience with the Fax or Cloud Fax products preferred. Previous help desk or support center experience. Excellent written and verbal communication. Strong interpersonal skills including negotiation, conflict management, and customer relationship building skills. Excellent knowledge of Windows Server and Workstation. Excellent knowledge of Windows networking (DNS, DHCP, and TCP/IP). Strong knowledge of Windows Active Directory. Some knowledge of Exchange. Self-starter, highly motivated, enthusiastic and energetic. Results oriented, well organized and team player. High degree of integrity. Creative problem solver, good listener and quick learner. Organizational Responsibilities Respond to customer's telephone and email inquiries concerning support request. Resolve hardware and software problems with our supported product line. Accurately record incident descriptions, communications and resolution in our help desk software. Diagnose problems through research, replication, and testing. Escalate or consult with senior help desk engineers, both internally and externally. Function as a technical resource on internal technical projects. Continue to stay current on current technology in the industry and our product line. · Perform assigned duties as requested by Manager.

Enablon Certified Candidates required Enablon Support Specialist Domain expert on Environmental Sustainability and Management, specialist on Enablon Support Specialist with experience in ENABLON L2 & L3 incidents support The ideal candidate will handle user incident management, manage access requests, monitor error messages, and ensure periodic validation of active clients. Additionally, responsibilities include conducting weekly, monthly meetings, ensuring deployment stability, and creating monthly KPIs on data completeness. Qualifications Essentials: • Minimum 2-year experience in supporting/ implementing Enablon software solution and 5-year experience in EHS domain • Certified in Enablon [builder, shared function, IMS & Audit modules] • Strong functional knowledge of EHS modules: Risk Management, Metrics, Health and • Safety/Incident Management Systems, Audit and Shared Functions. • Strong understanding of subject matter concepts related to environmental, health, safety, occupational health, and sustainability • Good analytical and problem-solving skills. • Good interpersonal, communication, and collaboration skills to work. Preferred: • Experience with implementing or supporting other Environment, Health & Safety (EHS) Software products. • Experience with EHSQ concepts and standards as it relates to the capital projects industry Note : If you are interested please share me your resumes to ********************* or else reach me at **********.

IT Systems Administrator - BioTech | Costa Mesa, CA Full-Time | $75,000-$90,000 Are you an IT professional who thrives in a regulated, science-driven environment? A fast-growing biotech company based in Costa Mesa, California, is seeking an experienced IT Systems Administrator to support its state-of-the-art manufacturing and laboratory operations. This is a unique opportunity to join a company dedicated to delivering high-quality, life-changing therapies-where IT plays a critical role in ensuring safe, compliant, and efficient production. What You'll Do As the IT Systems Administrator, you'll be responsible for both day-to-day support and the administration of critical systems in a GMP environment. Your key responsibilities include: Providing responsive on-site and remote support for hardware, software, and network issues Installing, configuring, and maintaining workstations, servers, and infrastructure components Administering user accounts, permissions, Active Directory, and Microsoft 365 Managing backups, disaster recovery solutions, and system documentation Supporting GMP and FDA compliance, including system validation and audit readiness Applying network and cybersecurity best practices across manufacturing and lab systems Collaborating with Manufacturing, Quality, R&D, and Operations teams to support IT-critical processes What You Bring 2+ years' experience in IT support or system administration Experience in pharma, biotech, or other GMP-regulated industries highly preferred Strong technical foundation in Windows, Microsoft 365, networking, and Active Directory Knowledge of ERP, LIMS, MES, or other manufacturing/lab systems is a plus Understanding of GMP, 21 CFR Part 11, and data integrity principles Certifications such as CompTIA A+, Network+, Microsoft MDAA, ITIL, or similar are beneficial Excellent communication, problem-solving, and customer service skills Why This Role? Work at the intersection of technology and life science innovation Play a key role in systems supporting product quality and patient safety Join a collaborative team in a growing organisation with real advancement potential Be part of a high-quality, compliant, and mission-driven environment Location Costa Mesa, CA (on-site)