Technical Support Specialist Jobs in Rolla, MO

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always". If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Service Specialist (Intermediate and Senior Level) to join our team in support of the US Army's Network Enterprise Center at Fort Leonard Wood, MO. * Must be a US Citizen * Secret Clearance required * Non-remote (relocation incentive available) As a Help Desk Support Service Specialist, you will be the face of our team, providing Tier II concierge-like support to users via email, Microsoft Teams, phone, or walk-in issues. You will provide support and education to users in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Intermediate Level Responsibilities: * Installation of all new computers and the relocation of computers within locations as provided, including backing up and restoring user data. * Install computer hardware and software, including patches, and updates while ensuring user functionality and network security. * Provide technical support and user education, focusing on troubleshooting, diagnostics, and user account management. * Ensure all issues received via email, phone, walk-in, or assigned by the RNEC during duty hours have a request created and are responded to via email, phone call, or desktop support. * Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory. * Update and maintain the current approved Microsoft Windows OS images and provide feedback as needed regarding identified issues. * Create, update, and maintain standard operating procedures (SOPs) and knowledge base materials. Senior Level Responsibilities: * All Intermediate responsibilities. * Provide daily supervision and direction to personnel across the Help Desk team. * Provide training and mentorship to Help Desk Support Technicians, helping them develop their skills and knowledge. * Manage, coordinate, and track work across the Help Desk team. * Maintain overall responsibility for the Help Desk delivery team. * Collect and review data for capacity and planning purposes. * Assist in developing, implementing, testing, and maintaining disaster recovery plans. * Interface with vendors for procurement & maintenance of all IT infrastructures. * Support the development and delivery of training sessions to ensure staff understand Help Desk resources. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications * Must be a US Citizen. * Ability to obtain and maintain a DoD Secret Clearance (will sponsor the right candidate). * IAT Level II Certification (Meet DoD 8570/DoD 8140: CompTIA Security+ CE equivalent or higher). * Baseline Certification is required within 6 months of hire. Intermediate Level: * Two (2+) years of IT experience within a Help Desk/Service Desk environment. Senior Level: * Eight (8+) years of IT experience, preferably within a Help/Service Desk environment. * Three (3+) years of experience providing daily supervision and direction to personnel across the Network teams. Preferred: * Active secret clearance. * BA/BS degree in IT Service Management, Computer Science, Information Systems, or a related field. * IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, etc.). * Experience with Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix). * Experience providing quality service and support for mission-critical systems and VIP end users. * Experience working in a Department of Defense (DoD) environment. * Problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Additional Information This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed within the next several weeks, at which time interviews and offers will be extended upon successful contract award. Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

Provides technical, software, hardware, and network solutions to all computer users by performing question/problem diagnosis, and guides users through step-by-step solutions by performing the following duties: • Responds to and logs requests for technical assistance in person, via phone, and electronically. • Diagnoses and resolves basic technical hardware and software issues. • Redirects unanswered problems to appropriate resource. • Identifies and escalates situations requiring urgent attention. • Tracks and routes problems and requests, and documents resolutions. • Stays current with system information, changes, and updates. • Performs other related duties as assigned.

Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to customer problems, issues, requests. As the entry point for customer, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities. + Attains a minimum of 85.5% of working hours each day in an available state while logged into the telephone ACD queue; must log in promptly at designated work hours. + Receives and logs customer problem/request/issues and by documenting the problem and updating the customer's contact information. + Performs initial level of problem identification and attempts to resolve issues using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Monitors and tracks incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within the provided steps taken using knowledge articles in the problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues. + Performs incident notification and escalation of problems/request/issues to responsible party. + Performs follow up on all incidents with customer to provide exceptional customer satisfaction. + Follows the defined process to document and escalate problems with tracking software and database. + Through provided training, maintains knowledge of customer and customer specific business environment. Assists with maintaining customer Service Level requirements. + Through provided training, develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to improve knowledge, skills and performance and is receptive to constructive criticism. + Assists in mentoring junior team members and accepts mentoring from senior team members. + Other supporting duties as directed. **Minimum Qualifications** + High School Diploma or GED + 2-5years Personal Computer experience including customer support or Help Desk + 2-5years of customer service or public relations experience + Experience with an incident tracking system + (or) 2 years of experience on the service desk in a junior capacity with positive performance **Other Job Specific Skills** + Excellent customer service skills + Excellent communication and interpersonal skills + Using a knowledge document, works independently with general supervision and maintains a high-degree of professional conduct at all times + Strong problem solving and analytical skills + Technical expertise in: + - Microsoft Windows Operating Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Strong understanding of how PC work and related troubleshooting + Ability and desire to build additional technical skills + Ability to interact effectively with others + Ability to follow instructions to produce desired results + Aptitude to multi-task workloads + Ability to remain calm and courteous in periods of stress + Ability to work with broad range of experience levels + Strong administrative and organizational skills + Willingness to work overtime and varying hours as required **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 20-23 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

* Full-time ** Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always". If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development. **** Link Solutions is seeking a **PC Support Technician**to join our team in support of the US Army's Network Enterprise Center at Fort Leonard Wood, MO. * Must be a US Citizen * Secret Clearance required * Non-remote (relocation incentive available) As a **PC Support Technician** you will be the face of our team, providing Tier II concierge-like support to users by email, Microsoft Teams, phone, or walk-in issues. You will provide support and education to users in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support. ensure the confidentiality, integrity, and availability of Government information assets. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. **Job Responsibilities:** * Provide technical support and user education while conducting troubleshooting, diagnostics, and user account management. * Ensure all issues received via email, phone, walk-in, or assigned by the RNEC during duty hours have a request created and are responded to via email, phone call, or desktop support. * Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory. * Installation of all new computers and the relocation of computers within locations as provided, including backing up and restoring user data. * Install computer hardware and software, including patches and updates while ensuring user functionality and network security. * Update and maintain the current approved Microsoft Windows OS images and provide feedback as needed regarding identified issues. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.* **Qualifications** * US Citizen. * Must have or be able to obtain and maintain a secret clearance. * IAT Level II Certification (CompTIA Security+ CE equivalent or higher). * One (1+) years of IT experience, preferably within a Help Desk/Service Desk environment. * Baseline Certification is required within 6 months of hire. **Preferred:** * Active secret clearance. * BA/BS degree in Engineering, Computer Science, Information Systems, or a related field. * Microsoft environment certificate for Windows 10, Windows 11, or MS 365 Endpoint. * Experience with Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix). * Experience with Knowledge Management or process creation. * Experience providing quality service and support for mission-critical systems and VIP end users. * Experience working in a Department of Defense (DoD) environment. * Problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. **Additional Information** *This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed within the next 4-6 weeks, at which time interviews and offers will be extended upon successful contract award.* Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines. PC Support Technician * Fort Leonard Wood, MO, USA * Full-time

Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and resources through Managed Services, Data & Analytics, EHR, ERP, Advisory, Virtual Care and Cybersecurity services. Its award-winning industry experts deliver Consulting, Managed Services and Talent Solutions to providers, payers, life sciences and technology organizations. The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in 2023) and Best in KLAS: Overall IT Services Firm in 2022 and #1 Best in KLAS: Overall IT Services Firm in 2020. For more information, visit pivotpointconsulting.com. **Description:** The Level 1 Call Center Agent will be responsible to support customers from our 24x7 call center. This person must provide exceptional call center support. Customer Service and Communication skills are a must and critical to the success of this role. **Pivot Point Consulting** **Values:** The duties and responsibilities below are expected to be performed while observing the following Pivot Point Consulting Core Tenets: + A Team First Approach, supported by the core tenets; be proud to wear the jersey, stay team focused and assume positive intent. + Self-Awareness, supported by the core tenets; outlaws welcome, stay coachable and be comfortable with healthy conflict. + Solutions Oriented, supported by the core tenets; be entrepreneurial, be electable, and fix the problem not the blame. + Grit, supported by; work hard stay free and play 'til the whistle. + Communication: Communication is king. At PPC, we phone first. + Trust: Building genuine relationships is critical to our success. + Quality: We strive for excellence in all we do. + Happyology: It makes the world go round. + Think: We are thought leaders. **Duties and Responsibilities:** + Ticket/Issue Escalations for assigned call center + Accurately process and record call transactions using a computer and designated tracking software + Assist with last minute coverage needs + Review customer's information and determine the issue by evaluating and analyzing the symptoms + Deliver service and support to end-users, including via remote connection or over the Internet + Research required information using available resources + Follow standard processes and procedures + Follow up and make scheduled call backs to customers where necessary + Stay current with email, team chats, system information, changes, and updates + Follows proper escalation procedures as defined by management + Ensure customers receive prompt, accurate and courteous service **Supervision Responsibilities** : No **Travel** : No **Competencies:** + Oral Communication: Speaks in a clear, concise, and confident manner. + Listening Skills: Attentively listens to understand and interpret what is being said. + Judgement: Forms reasonable interpretations about relationships and situations that affect actions. Develops objective opinions. + Marketing: Interprets, delivers, and communicates value to appropriate target audience. + Emotional Intelligence: Maintains a high level of self-awareness and the ability to appropriately identify, manage, and respond to the emotions of self and others. + Written Communication: Develops written communication that is clear, concise, grammatical, and influential. + Adaptability: Responds to changes, delays, or unexpected events in a positive manner; Adapts working style to best fit a given situation. + Leadership: Self-directed with an innate drive to succeed; Accepts feedback with a desire for continuous improvement. Ethical. + Relationship Building: Builds, develops, and maintains strong relationships with others while building trust and connection. + Social Confidence: Exhibits self-confidence in social settings and when dealing with others. **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education/Experience:** + 1-2 years of experience in the Information Technology and/or Call Center field preferred + 2-year Associates degree or equivalent experience is desired. **Skills:** + Proper phone etiquette and effective listening skills + Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar. + Knowledge of customer service principles and practices (ITIL training a plus) + Medical/clinical terminology is preferred, but not required + Must be able to sit for long periods of time + Experience supporting software computer applications and equipment from a remote helpdesk environment + Experience with mobile device support (iPhone and Android) + Must be a team player and build good working relationships across all functions of the company + Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high-energy environment with a proactive focus + Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system + Need to be flexible, adaptable, and possess creative problem-solving skills **Compensation and EEOC:** _Vaco strives to provide a work environment that is free of discrimination. It is the policy of Vaco that all applicants and employees are entitled to equal opportunity regardless of race, color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, veteran status, or other protected characteristics as required by local, state, and federal law._ _Determining compensation for this role (and others) at_ _Vaco_ _depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law,_ _Vaco_ _believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require pay range disclosure: $16 - $20/hour._ Vaco, LLC ("we," "our," or "Vaco") respects your privacy and is committed to providing a transparent notice of our Notice at Collection and Privacy Policy for California Residents. This Notice and Privacy Policy for California Residents applies solely to those who reside in the State of California ("consumers" or "you"). For additional details, click here (************************************ . California residents may also access Vaco's HR Notice at Collection for California Applicants and Employees (***************************************************************************************************************** . Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Basic Function & Responsibilities: This professional information technology position spans a wide range of in-depth support activity including, but not limited to, computer, server and peripheral hardware and software installation, configuration, optimization, and large-scale systems management. This position is generally structured to be second and third-tier support to other user and system support functions. A high degree of interaction with people is involved; therefore, sound customer service principles must be applied while fulfilling the technical function. Work includes a wide range of responsibility in providing high-level support and will overlap with some duties of other title series: troubleshoot and resolve problems with personal computers, workstations, laptops, peripherals, network servers, etc.; maintain lab computers and peripherals, perform hardware and software installation, configuration, upgrades, and enhancements. Are you seeking to make a difference in the lives of students? Are you desirous of enabling research that is changing our world? Would you like to have a strong influence in setting direction for a technology organization whose mission focuses on education, research, and application of knowledge to solve some of the world's great challenges? If so, we would like to talk to you. If you are a potential member of the S&T information technology team and are humble, coachable, approachable, introspective, and passionate about building relationships, then we want to talk to you. Serving at Missouri University of Science and Technology is a calling. We are revitalizing our campus and looking to a bright future. Join us. Job Functions: * Provide support for other desktop systems, including laptop computers, networked printing, etc. * Plan and implement printer configuration standards in concert with others to ensure reliable end user printing * Provide occasional support for hardware and software not normally supported for the sake of compatibility, productivity, and customer satisfaction * Update trouble tickets with problem description, status, and resolution * Provide Mac server support for mobile device management, including configuring, deploying, maintaining, and troubleshooting * Design, development, and documentation of processes and any changes/updates needed to maintain functionality and security * Technical support to end users is not the primary focus of the position, however, it is expected that any application be comfortable in providing that type of support when required * Provide desktop administration as related to group polices, Mac patching, and campus OS software updates. Analyze all aspects of the software, tools, scripts, programs, and logs Create solutions and test them on multiple levels before implementation * Integration of Mac environment with the campus infrastructure by ensuring Mac packages are bundled and applied either individually or based on specific groups of Mac user, bringing consistency through Mac tools so that the environment closely resembles current Windows environment * Modify computer systems with automation and scripting, creating images to be used in various locations or customer needs * Monitor enterprise-wide changes to the desktop configuration and ensure compatibility with other systems * Network security: responsible for maintaining the integrity of the network by assuring installations and executions of systems follow the security standards established by the University * Programming/development: responsible for building services via programming and development. Required to review others programming for troubleshooting and diagnosis purposes * Continued creation of programming tools to simplify and improve delivery of Mac utilities, tools, and software * Performs other job-related duties as assigned Minimum Qualifications * A bachelor's degree or equivalent combination of education, training and experience * Knowledge of desktop/workstation hardware/software/operating systems (configuration and connectivity) * Technical knowledge and aptitude in the areas of networks, network file servers, applicable software, and troubleshooting techniques * Experience with automated software tools (such as Microsoft's SCCM) to distribute software, implement security settings, enforce policies across a range of computers or users is required * Knowledge and experience with Group Policy and its impacts to Active Directory * Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff * Strong customer service skills Preferred Qualifications * Proficient with Mac file server and domain administration, including but not limited to, system installation, configuration, and administration * Two or more years of experience with, and a solid understanding of; Active Directory administration, Group Policy Manager, and MS Configuration Manager (SCCM) * Two or more years of experience with a scripting language such as PowerShell, Perl, Python, etc. and the knowledge of packaging scripts for image and application automated installations. WQL reporting experience is a plus * Solid understanding of, and experience with, virtual environments such as VMware and/or Citrix * Preferred candidate would possess degree in Computer Science/Information Technology, or comparable field of study Anticipated Hiring Range The anticipated hiring range for this position has been established as $52,223-$66,810 annually. Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements. Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line. Grade: 9E University Title: SYSTEM ADMINISTRATOR- ENTRY To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in my HR. Application Deadline Applications will be accepted until this position is filled. Sponsorship Information Visa Sponsorship Information: Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas. Community Information University Information Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the multicultural community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery. Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a diverse population, yet small enough for individuals to build high visibility and impactful careers. About Rolla Rolla, Missouri offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers abundant opportunities for outdoor enthusiasts of every lifestyle. With a vibrant and diverse cultural scene, Rolla hosts multiple events, concerts, art exhibitions, and theater performances throughout the year. The university's Leach Theatre showcases nationally renowned performers for campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful natural surroundings, and numerous opportunities for personal and professional growth. Apply for Job * Careers * Sign In * New User

Beyond20 is seeking an experienced IT Technician supporting a DoD client. The program provides IT and AV support to a closed DoD network, including maintaining and operating the government IT and AV systems to ensure continuity of service and provide upgrades as required to ensure system integrity and compliance with DoD regulations and standards. Support will be provided to day-to-day users of the network and systems. Beyond20 is seeking an IT Technician providing deskside and training room field support on IT and Audio Visual (AV) services and personnel. A successful individual will have a strong customer service mindset and proven experience leading a team, and will be expected to exercise discretion and independent judgment with respect to matters of significance. The IT Technician will be responsible for troubleshooting and resolving technical trouble calls reported to the help desk, documenting steps and resolutions in the tickets, and performing regular maintenance on classroom technology and AV equipment. Responsibilities: Perform computer maintenance, administration, and repair Perform peripheral equipment maintenance, administration, and repair including projectors, touch panels, AV racks, and cameras. Responds and resolves tickets within contractual SLAs. Documents ticket work logs and resolutions in the Army Service Desk system Provides excellent customer service and communicates effectively to customers Take appropriate corrective actions to exchange or replace components with Government provided replacement parts. Qualifications: High School Diploma or equivalent 2 years of experience Prior experience supporting Army or DoD a plus Experience with Service Desk and IT systems like Remedy, ServiceNow, Jira, SharePoint, etc. is a plus Must possess strong written and verbal communication skills Certification Requirements: Security+ certification for Information Assurance Technical Level II (IAT-II) or higher Microsoft 365 Certified Modern Desktop Administrator Associate (MDAA), based on having passed the MD-100 and MD-101 exams Preference will be given to qualified applicants who already hold a valid Security+ and MDAA certification, but all candidates are encouraged to apply

BASIC INFORMATION Job Title: Information Technology Specialist Travel Requirements: Significant Status: Full Time, Exempt Supervisor: IT Supervisor ABOUT CMFCAA The Central Missouri Foster Care & Adoption Association is a not for profit agency that educates, supports, & advocates for foster, adoptive, & kinship children, youth, & families in central Missouri by offering services & partnering with community & governmental agencies to develop healthy & self-sufficient individuals & families. Founded in 2007 by a former foster youth, foster parents, and adoptive parents, the CMFCAA is a community service organization that provides for the needs of foster, adoptive, kinship, and guardianship youth and families. What began as a small support group has grown into a multifaceted organization that provides direct support, education, services and advocacy to foster and adoptive families in a 24-county central Missouri region. Currently, we are assisting over 640 foster families, over 1400 foster children, over 400 adopted children in our service area. Our goal is to be a support to the families, children and youth in this area, and we work tirelessly to provide much needed services to them. POSITION SUMMARY The Information Technology Specialist will be responsible for troubleshooting device issues, setting up software, assisting with network and server administration, and resolving all IT support tickets. MUST be familiar with using, managing, and troubleshooting Apple MacBooks, iPads, and iPhones. This position will be based out one of our offices in Jefferson City, Columbia, Osage Beach or Rolla. PRIMARY RESPONSIBILITIES · Setup and deploy new devices · Regularly evaluating our IT systems to ensure they meet the necessary demands · Assisting with network and server administration tasks · Ensuring data storage is safe and secure · Resolving all issues coworkers have with their hardware and software · Educating coworkers about security and best practices for technology usage · Supporting the day-to-day operations of our computer network QUALIFICATIONS/EXPERIENCE · High school diploma · Degree in computer science or a related field is preferable · Strong analytical, diagnostic, and problem-solving skills · Good communication ability, both written and verbal · Personable, professional demeanor · Ability to work both independently and collaboratively · Ability to work with Apple products on an MDM Server COMPENSATION & BENEFITS · Health insurance benefit 90/10 · Dental and Vision options (Premium 100% covered) · Aflac · 25K employer paid Life Insurance plan · 1% Match of a Simple IRA (after qualifying time period) · Paid time off · Mileage reimbursement at federal rate · Usage of Company Vehicle (provided complete and clear driving background has been submitted)

The Service Desk Technician I/Trusted Agent shall perform computer maintenance, administration and repairs and provide IT assistance (to include help with startup and shut down procedures) to students and instructors experiencing IT problems (such as Server/ Network failures) on the systems contemplated herein as well as their peripheral devices and software components. Responsibilities Provide direct support to Maneuver Support Center of Excellence Complex, staff, and students to ensure effectively operate emerging technology and fight the Global War on Terrorism. Track detailed information about each customer's service need in the incident management system. Document all diagnostic steps and communications during troubleshooting. Conduct staff follow-up to ensure customer satisfaction. Communicate work order status to customers weekly through completion. Reset Common Access Card (CAC) personal identification numbers (PIN) as necessary for users in the Maneuver Support Center of Excellence, Walk-in Center. Qualifications Required Qualifications High School Diploma or equivalent A+ certification for Information Assurance Technical Level I (IAT-I) or higher Must be comfortable working within a dynamic work environment The ability to self-organize and coordinate resources as needed to complete tasks. Strong verbal and written communication abilities. Preferred Qualifications Security+ and/or Microsoft MCTS certifications, Prior experience supporting DoD and/or Federal government customers. General Information MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs. MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes. We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include: • Insurance (medical, dental vision) • Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service) • 401k Plan with Employer Matching Contribution • 11 Company-Paid Holidays • Tuition Assistance • Voluntary Benefit Programs • Corporate Discounts MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes. We can recommend jobs specifically for you! Click here to get started.

. This National Guard position is for a GS-2210-11 IT SPECIALIST (NETWORK) (TITLE 32), Position Description Number D1560P01 in FAC 32F200 and is part of the MO 131st Bomb Wing. is a Temporary vacancy NTE One Year in the Excepted Service. This is a non-bargaining position. SEE NOTES UNDER CONDITIONS OF EMPLOYMENT BELOW. Responsibilities Designed and engineered data and voice networks carried over various transmission systems such as multi-channel satellite. Designed and engineered data and voice networks carried over various transmission systems such as troposphere scatter systems. Designed and engineered data and voice networks carried over various transmission systems such as Line-Of-Sight (LOS) RF radios. Designed and engineered data and voice networks carried over various transmission systems such as Line-Of-Sight (LOS) laser radios. Designed and engineered data and voice networks carried over various transmission systems such as cable systems, fiber optic as well as copper. Engineered and designed router-to-router connections utilizing military and commercial protocol. Engineered and designed router-to-router connections utilizing circuit configurations through military and commercial multiplexers. Developed plans for employment of communications systems to support in-garrison and deployed operations. Planned and designed Wide Area Networks (WANs) consisting of Commercial Off the Shelf (COTS) and Military Specification (MILSPEC) components to operate IAW accepted Information Technology (IT) security policies using automated network planning tools. Utilized a broad knowledge of IT concepts, principles, methods and practices to provide network services that support a requesting agency's requirements. Utilized a broad knowledge of IT concepts, principles, methods and practices to identify, direct, and coordinate the actions required to provide needed services. Determined the compatibility of frequency assignments for fixed station and/or mobile radio, radar, satellite links, and other systems used by the military. Coordinated frequency assignments with ANG Headquarters, local Spectrum Managers, unit spectrum managers as well as MAJCOM Spectrum Management personnel. Determined requirements and requested resources from different agencies to support contingency and/or training networks. Identified and corrected network and transmission deficiencies in planned or currently operational networks. Determined operational, technical and support requirements for the location, installation, operation and maintenance of network equipment and systems. Reviewed and analyzed data, made technical judgments, and prepared decisions and recommendations concerning the quality, acceptability, and/or need for changes/improvements. Interpreted and applied joint standards when designing data, voice, and transmission networks and/or systems to meet mission objectives. Created or adapted guides and controls for network, system, or total communications programs in support of daily operations, training exercises, and deployments. Performs other duties as assigned. Requirements Conditions of Employment Qualifications MILITARY REQUIREMENTS: Since the position is temporary in nature, the compatibility requirements will be waived for a period of time not to exceed one year. Selecting official must verify that selected individual is currently assigned to a military unit in the Missouri National Guard and that the selection does not create grade inversion. Maximum Military Grade - SMSgt (E-8) Supervisor must verify that selected individual occupies a compatible military position. Title 32 National Guard employees will not be militarily senior to their full-time supervisor or wage leader (grade inversion). GENERAL EXPERIENCE: Must possess experience that provided you basic knowledge of data processing functions and general management principles that enable you to understand the stages required to automate a work process; experience in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. GS-11 SPECIALIZED EXPERIENCE: Must possess 36 months of specialized experience that demonstrates your ability to perform assignments as a computer network engineer frequently requiring diagnosing and correcting complex system faults based on data provided by remote systems monitoring tools; experience resolving problems affecting multiple users of a large network; experience assessing situations complicated by conflicting requirements which must be analyzed to determine the applicability of established methods; experience identifying, analyzing and recommending new requirements and changes to current network systems; and experience installing, configuring, troubleshooting, and repairing new and existing network information systems, network peripherals and devices Must currently hold or have held AFSC 1D7XXX. DOD Information Awareness Certification Requirements: The employee must obtain and maintain at a minimum a Secret security clearance. Incumbent must possess or be able to obtain and maintain certifications per DoD Directive 8570. 1-M, AR 25-2, and as detailed in the Information Assurance (IA) Training and Certification Best Business Practice (BBP). Failure to satisfactorily obtain and maintain required certifications in accordance with the listed publications are grounds for termination. Selectee is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication 8570. 01-M, Information Assurance Workforce Improvement Program, dated 19 December 2005 (incorporating Change 1 dated 15 May 2008). This is an open continuous announcement. Applicants will be reviewed monthly. Recruitment will continue through the closing date or until the position is filled. Education Substitution of Education for this GS-11 Position: Must possess a Ph. D. or equivalent, or three years of progressively higher level graduate education in computer science, engineering, information science, or information systems management leading to such a degree. Additional Information If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (************ sss. gov/RegVer/wf Registration. aspx).

Behavioral Support Specialist Rolla, MO (Onsite) Full-Time Behavioral Support Specialist Rolla, MO (Onsite) Part-Time **Compensation**: $19.00 Hourly **Due to critical service need of the communities we serve, we are offering a $450 sign-on bonus.* We are eager to continue to provide quality and compassionate care in our service areas and need you to make this happen!** Behavioral Support Specialist assist in creating an environment in which individuals diagnosed with a severe and persistent mental illness and/or a developmental disability will have the opportunity to grow and make the transition to community living. This will be done not only in the areas of supporting, encouraging and instructing, but also by modeling for them the desired behaviors. **This position is full-time, 36 hours weekly. All days, all shifts needed.** **Responsibilities include:** • Assists in the implementation of treatment plans to ensure that residents have opportunities to exercise their personal choice in all aspects of their lives in accordance with any limitation that may be in their treatment plan • Assist residents in decision making • Support, encourage, and document resident's performance of activities of daily living skills and progress towards goals and treatment plans • Transport residents to activities and appointments • Ensure physical safety of staff and residents • Shift duties including but not limited to; reading communication logs/manager notes, consulting with peers concerning current situations and formulate plan to intervene, plan and prepare daily meals, documents events and activities, administer medications, document any medication reactions, monitor financial books, receipts, cash, complete financial ledgers monthly, monitor MAR for errors and new med orders • House maintenance and cleaning duties including but not limited to; daily house inspections, shift housekeeping assignments, dusting, vacuuming, mopping, washing resident's laundry, replace light bulbs, toners, and report improperly operating appliances, fire alarms, doors and windows • Complete all required trainings and adhere to all policies and procedures of the program and company • Must use Tools of Choice consistently and with fidelity when supporting clients. Job Requirements: • High School/GED required • Bachelor's degree in a human service field from an accredited program preferred • Must have a reliable personal vehicle with current insurance, registration and copy of inspection as required by state laws • Must obtain a valid unrestricted driver's license at the time of hire with the ability to obtain and maintain a Class E MO driver's license by the end of the 60-day introductory period **QUALIFICATION(S): LICENSURE/CERTIFICATION:** Medication Technician I and Red Cross CPR/First Aid certifications required & Must meet the qualifications to obtain CPI certification, along with the ability to implement CPI when needed **Compass Health Network** is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is “Inspire Hope. Promote Wellness.” We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees. At Compass Health Network, these are just a few of the benefits that we offer as an organization: * Advancement opportunities * Professional development * Licensure supervision * Mentor opportunities * Tuition reimbursement * Scholarship program * Employee Assistance Program * Headspace Access * Paid time off & Paid Holidays * NHSC Loan Repayment Participant We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you! ***Signing bonuses paid as per bonus policy; exclusions may apply.** **Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.** **Location** Rolla, MO (Onsite) **Experience** Not Specified **PROCESSING APPLICATION** Hold tight! We're comparing your resume to the job requirements… Based on your it doesn't look like you meet the requirements from the employer. You can still apply if you think you're a fit. Job Requirements of Behavioral Support Specialist: • High School/GED required • Bachelor's degree in a human service field from an accredited program preferred • Must have a reliable personal vehicle with current insurance, registration and copy of inspection as required by state laws • Must obtain a valid unrestricted driver's license at the time of hire with the ability to obtain and maintain a Class E MO driver's license by the end of the 60-day introductory period **QUALIFICATION(S): LICENSURE/CERTIFICATION:** Medication Technician I and Red Cross CPR/First Aid certifications required & Must meet the qualifications to obtain CPI certification, along with the ability to implement CPI when needed **Compass Health Network** is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve. Our mission is “Inspire Hope. Promote Wellness.” We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees. At Compass Health Network, these are just a few of the benefits that we offer as an organization: * Advancement opportunities * Professional development * Licensure supervision * Mentor opportunities * Tuition reimbursement * Scholarship program * Employee Assistance Program * Headspace Access * Paid time off & Paid Holidays * NHSC Loan Repayment Participant We welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you! ***Signing bonuses paid as per bonus policy; exclusions may apply.** **Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.**

Vocational Support Specialist page is loaded **Vocational Support Specialist** **Vocational Support Specialist** locations Rolla, MO time type Full time posted on Posted 30+ Days Ago job requisition idR - 15573 **Job Description:** **Job Title:** Vocational Support Specialist **Location:** Rolla, Missouri **Employment Type:** Full-time **Job Summary:** Seeking a compassionate and driven Vocational Support Specialist to join our team and make a meaningful impact on the lives of individuals with disabilities. This rewarding role offers the opportunity to empower clients, foster independence, and support their personal and career growth. We are looking for a patient and adaptable professional with strong interpersonal skills and a genuine passion for helping others. Join us in our mission to promote inclusion and create pathways to success. The Vocational Support Specialist (VSS) plays a vital role in providing comprehensive on/off-site training, skill development, and employment support for clients. As a VSS, you will conduct instructional activities, facilitate career planning, and assist with job retention efforts. Your responsibilities will include locating job sites, liaising with employers, conducting job site analyses, and ensuring compliance with necessary reporting and paperwork. Rolla, Missouri, offers a vibrant community with a rich cultural heritage and ample opportunities for outdoor recreation. This picturesque town provides a welcoming environment for personal and professional growth. **The Vocational Support Specialist position offers...** * All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more * Telemedicine - 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits * Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost * Paid Time Off - 29 days per year including vacation & holiday pay * Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement **Key Responsibilities:** * Develop and maintain knowledge of disabilities and assistive technologies to support clients' goals * Contribute to and implement individualized service plans for skill development and career planning * Coordinate paid work-based learning experiences, job orientation, and timesheets * Transport and support clients in carrying out individualized service plan objectives * Monitor progress, ensure service authorizations, and track service utilization * Complete required reporting and documentation * Facilitate pre-vocational, vocational, social, and independent living skill development * Establish community-based sites for skill development and career planning activities * Provide on-site job support, accommodations, and natural support facilitation * Educate employers on hiring individuals with disabilities and job accommodations * Coordinate off-site job supports, benefits planning, transportation, and essential services * Implement long-term employment success strategies through Extended Services Plans * Respond to crisis situations at worksites * Maintain contact with referral sources and identify potential referrals * Teach job-seeking and job retention skills * Create employer relationships and develop competitive, integrated employment opportunities * Advocate for clients and promote the organization's services **Education and/or Experience Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree in an applicable field preferred * Experience in rehabilitation, employment services, case management, social services, or related fields preferred **Additional Qualifications:** * Successful completion of background checks, including criminal record, driving record, and abuse/neglect * Completion of New Hire Orientation and Relias Learning training requirements * Current CPR/First Aid certification or willingness to obtain * Valid driver's license with an acceptable driving record and current auto insurance * Reliable means of transportation to transport clients * Ability to frequently sit, stand, walk, kneel, crouch, bend, and stoop * Ability to occasionally lift and/or move up to 50 pounds * Close vision and ability to adjust focus Keywords: Vocational Rehabilitation, Job Coaching, Career Development, Disability Support, Employment Services, Job Placement, Skill Development, Workforce Integration, Inclusion, Assistive Technology We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors. Firefly is a Smoke and Tobacco Free Workplace.

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Technical Support Engineer assists Rocket customers with complex questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will work as part of a team with minimal direction. **Primary Responsibilities:** + Interact directly with various internal departments to facilitate customer request and trouble shoot product problems in a professional manner. + Analyze and summarize customer issues to prepare appropriate solutions/clarifications to respond to customers. + Track and document inbound support requests and ensure proper notation of customer requests or issues. + Maintain knowledge about assigned products and company services available. + Provide after-hours support to customers on a rotating basis utilizing the Customer Care After-Hour procedures. + Contributing to the Knowledge Base via Creating and Editing the Customer issues. + Actively participate in the escalation process fully documenting and aggressively pursuing solutions to critical issues. + Participate in the evaluation of new releases of products and report on performance, functionality and issues to R&D. **General Qualifications:** + Bachelor's Degree in a technology field or an equivalent combination of education and relevant IT experience. + Desire to step into a support role to investigate and resolve incidents based on Rockets products. + Excellent oral, written and interpersonal communications skills. + English language experience in spoken and writing is a prerequisite. + Proven organizational and time management skills. + Demonstrated experience adapting to change and managing priorities. + Strong customer service skills in interacting with both internal and external customers. **Additional Qualifications:** + Mainframe knowledge: z/OS + Experience working with 1 or more z/OS Database or application development platforms, such as DB2, CICS, IMS, ADABAS, IDMS or VSAM. + Operating system knowledge: Windows, Unix, Linux. + Database knowledge in open systems (Windows, Unix, Linux) and cloud solutions. + Possess solid analytical and troubleshooting skills, specifically dealing with IBM z/OS. **Desired Skills** + Knowledge of Spark, Python, Java, Rexx + Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols. + Knowledge/experience with ODBC/JDBC. + Knowledge/experience of DB2 utilities and DB2 stored procedures. + Knowledge/experience of DB2 LUW. + Knowledge/experience with Visual Studio .NET. + Knowledge/experience in z/OS Cobol or Natural. + Knowledge/experience in Microsoft SQL Server or Oracle + Knowledge/experience working with RACF, ACF2 or Top Secret. + Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris. + Knowledge of Network topology. + Knowledge/experience with the following is a plus: Rocket Data Virtualization, Rocket Data (Shadow) z/Direct, z/Services or z/Events (Streams). \#LI-JC1 \#LI-Remote The base salary range for this role is $81,496.00 - $101,870.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)** **Healthcare coverage options to fit you (and your family's) needs** **Retirement savings, with matching contributions by Rocket Software** **Life and disability coverage** **Leadership and skills training opportunities** **Two paid work days for off-site training** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people-not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always". If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a PC Support Technicianto join our team in support of the US Army's Network Enterprise Center at Fort Leonard Wood, MO. * Must be a US Citizen * Secret Clearance required * Non-remote (relocation incentive available) As a PC Support Technician you will be the face of our team, providing Tier II concierge-like support to users by email, Microsoft Teams, phone, or walk-in issues. You will provide support and education to users in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support. ensure the confidentiality, integrity, and availability of Government information assets. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Job Responsibilities: * Provide technical support and user education while conducting troubleshooting, diagnostics, and user account management. * Ensure all issues received via email, phone, walk-in, or assigned by the RNEC during duty hours have a request created and are responded to via email, phone call, or desktop support. * Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory. * Installation of all new computers and the relocation of computers within locations as provided, including backing up and restoring user data. * Install computer hardware and software, including patches and updates while ensuring user functionality and network security. * Update and maintain the current approved Microsoft Windows OS images and provide feedback as needed regarding identified issues. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications * US Citizen. * Must have or be able to obtain and maintain a secret clearance. * IAT Level II Certification (CompTIA Security+ CE equivalent or higher). * One (1+) years of IT experience, preferably within a Help Desk/Service Desk environment. * Baseline Certification is required within 6 months of hire. Preferred: * Active secret clearance. * BA/BS degree in Engineering, Computer Science, Information Systems, or a related field. * Microsoft environment certificate for Windows 10, Windows 11, or MS 365 Endpoint. * Experience with Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix). * Experience with Knowledge Management or process creation. * Experience providing quality service and support for mission-critical systems and VIP end users. * Experience working in a Department of Defense (DoD) environment. * Problem solver and troubleshooter who thrives in resolving complex problems. * Strong self-starter requiring minimal supervision. * Excellent communication skills (written and oral) and interpersonal skills. * Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. Additional Information This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed within the next 4-6 weeks, at which time interviews and offers will be extended upon successful contract award. Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting. + Implements medium to high risk changes on production systems. + Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure. + Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs of medium complexity. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests. + Analyzes system performance indicators and recommends improvement actions. + Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required. + Installs and maintains third-party tools. + Makes proactive suggestions for service improvements. + May train less experienced staff in the supported products and best practice for production support. **Minimum Qualifications** + Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. + 2-5 years of experience in information technology, systems administration or other IT related field. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience preferred with cloud infrastructure, digital workspace, and storage technology **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

* Full-time ** Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always". If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development. **** Link Solutions is seeking an **IT Logistics Specialist** to join our team in support of the US Army's Network Enterprise Center at Fort Leonard Wood, MO. * Must be a US Citizen * Secret Clearance required * Non-remote (relocation incentive available) As an **IT Logistics Specialist,** you will support and manage supply functions integral to IT operations and maintenance activities. This position plays a critical role in ensuring that the Army Network Enterprise Center operates efficiently by providing reliable logistics support for all IT-related resources. This includes logistics planning and coordination, inventory management, asset management, support, maintenance, documentation, and reporting. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. **Job Responsibilities:** * Develop and implement logistics plans to support the acquisition, storage, distribution, and disposal of IT assets. * Coordinate with procurement, supply chain, and IT teams to ensure timely delivery and deployment of IT equipment and services. * Maintain accurate records of all IT assets, including hardware, software licenses, and other related equipment. * Conduct regular audits and inventories to ensure the accuracy and accountability of IT resources. * Track the lifecycle of IT assets from acquisition through disposal, ensuring compliance with Army regulations. * Manage the distribution and allocation of IT resources to ensure they are available where needed and in proper working order. * Liaise with vendors to manage the procurement and delivery of IT equipment and services. * Monitor and manage contracts related to IT logistics, ensuring terms are met and renewals are handled appropriately. * Coordinate with IT support teams to ensure that all equipment is properly maintained and serviced. * Assist in the planning and execution of technology refresh cycles, ensuring that outdated or obsolete equipment is replaced. * Maintain comprehensive records of all logistics activities, including purchase orders, inventory levels, and distribution logs. * Prepare and submit regular reports on the status of IT logistics, highlighting any issues or discrepancies. * Ensure all IT logistics activities comply with Department of Defense (DoD) and Army regulations, including those related to security, asset management, and environmental considerations. * Implement and adhere to procedures for the secure handling and transportation of sensitive IT equipment. * Work closely with NEC leadership, IT teams, and other stakeholders to ensure that logistics support aligns with the center's operational goals. * Provide training and guidance to NEC personnel on logistics procedures and best practices. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.* **Qualifications** * Must be a US Citizen. * Ability to obtain and maintain a DoD Secret Clearance (will sponsor the right candidate). * One (1) year of relevant logistic and/or supply experience. * Experience in logistics, supply chain management, or related fields, preferably in an IT or military environment. * Experience in technical editing, developing, managing schedules, and documentation configuration management. **Preferred:** * Active secret clearance. * BA/BS degree in IT Service Management, Computer Science, Information Systems, or a related field. * IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). * Experience with Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix). * Experience working in a Department of Defense (DoD) environment. * Experience with Knowledge Management or process creation. * Experience providing quality service and support for mission-critical systems and VIP end users. * Excellent communication skills (written and oral) and interpersonal skills. * Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. **Additional Information** *This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed within the next 4-6 weeks, at which time interviews and offers will be extended upon successful contract award.* Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines. IT Logistics Specialist * Fort Leonard Wood, MO, USA * Full-time

This full-time position would serve as a support to the entire department. It is expected that some of the time will be spent supporting print shop areas in their current and upcoming project completions. The other time will be spent assisting the mailroom and bulk mail. * Assist print shop team members by maintaining inventory counts * Assist print shop team members by completing finishing aspects of print jobs * Assisting print shop team by maintaining a clean and friendly work atmosphere * Assisting print shop team by collaborating and exchanging ideas to help with job completion * Excercising good time management skills that helps with project completion and meeting deadlines * Excercise good customer service skills by assisting customers with print project and mail pick-ups. Assist in vendor deliveries if needed * Assist mailroom team members by sorting mail * Assist mailroom team members with mail delivery to campus departments * Assist mailroom in packaging bulk mail projects and transporting to post office as needed with other mailroom team members Minimum Qualifications A high school diploma or an equivalent combination of experience from which comparable knowledge and skills can be acquired is necessary Preferred Qualifications Two years of customer service experience. Prior experience in a print shop environment preferred. Anticipated Hiring Range The anticipated hiring range for this position has been established as $14.50-$16.16 hourly. Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements. Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line. Grade: GGS 4 University Title: OPERATIONS SUPPORT TECHNICIAN I To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in my HR. Application Deadline Applications will be accepted until this position is filled. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at *********************************************** Values Commitment We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate. In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement. Equal Employment Opportunity The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit *********************************** or call Human Resources at ************. To request ADA accommodations, please call the Office of Equity & Title IX at ************. Apply for Job * Careers * Sign In * New User

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services. Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always". If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a PC Support Technicianto join our team in support of the US Army's Network Enterprise Center at Fort Leonard Wood, MO. + Must be a US Citizen + Secret Clearance required + Non-remote (relocation incentive available) As a PC Support Technician you will be the face of our team, providing Tier II concierge-like support to users by email, Microsoft Teams, phone, or walk-in issues. You will provide support and education to users in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support. ensure the confidentiality, integrity, and availability of Government information assets. Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security. Job Responsibilities: + Provide technical support and user education while conducting troubleshooting, diagnostics, and user account management. + Ensure all issues received via email, phone, walk-in, or assigned by the RNEC during duty hours have a request created and are responded to via email, phone call, or desktop support. + Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory. + Installation of all new computers and the relocation of computers within locations as provided, including backing up and restoring user data. + Install computer hardware and software, including patches and updates while ensuring user functionality and network security. + Update and maintain the current approved Microsoft Windows OS images and provide feedback as needed regarding identified issues. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. + US Citizen. + Must have or be able to obtain and maintain a secret clearance. + IAT Level II Certification (CompTIA Security+ CE equivalent or higher). + One (1+) years of IT experience, preferably within a Help Desk/Service Desk environment. + Baseline Certification is required within 6 months of hire. Preferred: + Active secret clearance. + BA/BS degree in Engineering, Computer Science, Information Systems, or a related field. + Microsoft environment certificate for Windows 10, Windows 11, or MS 365 Endpoint. + Experience with Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix). + Experience with Knowledge Management or process creation. + Experience providing quality service and support for mission-critical systems and VIP end users. + Experience working in a Department of Defense (DoD) environment. + Problem solver and troubleshooter who thrives in resolving complex problems. + Strong self-starter requiring minimal supervision. + Excellent communication skills (written and oral) and interpersonal skills. + Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed within the next 4-6 weeks, at which time interviews and offers will be extended upon successful contract award. Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more. Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

ASM is looking for a Full Time Service Desk Analyst to work on the Service Desk, which is the first line of support for our customers. The ideal candidate possesses outstanding customer service, technical aptitude, and a desire to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, service and technical support through analysis and problem solving 100% over the phone, chat, and remote support in a high-volume call center environment. Since the service desk supports multiple clients in a shared services environment, the candidate should be comfortable learning multiple technologies, supporting multiple clients and their applicate software applications, understanding and applying each customer's specific procedures and processes. The candidate can expect to walk callers through web site navigation for financial aid web sites, conduct advanced application support, troubleshoot electronic medical record transport errors, support Office 365, printing, WIFI, monitoring of alerts, and system provisioning. The Service Desk analyst is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. + Provide 100% phone and remote technical support, or chat or through the Incident Management System + Triage and work incoming Service Desk calls, chats, tickets + Support Microsoft, Apple, business and third-party applications + Participate in on call after-hours and weekend support as needed + Support Medical patient Record, Patient/Provider communications, Identity Access Mgt Software applications + Support Medical Application Provisioning + Support Community Care providers and medical participant organizations + Trouble shoot medical patient records transport errors across the national gateway + Monitor and Support Alerts + Support Navigation of financial aid web site + Ensure tickets are responded to and resolved within Service Level Agreements for each customer + Support Windows operating systems of various versions including Windows 8 and 10 + Manage and support Office 365 + Create documentation for the Service Desk **Minimum Qualifications** + Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. + 2-5 years of experience in information technology, systems administration or other IT related field. + Candidate must have experience in explaining highly technical data and information in simplistic grade school language for end users of complex IT systems and projects + Candidate must be able to use a variety of word processing, spreadsheet, graphics and scheduling tools + Candidate must have experience in being able to gather and convert data into a written narrative **Other Job Specific Skills** + HDI or ITIL certification + Experience with IT Service Management systems like ServiceNow + Experience with Microsoft Dynamics CRM + 6 months working knowledge of Active Directory **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.