Technical Support Specialist Jobs in Rosemead, CA

*Chinese speaking highly preferred Can be based in Chicago, Los Angeles, or Dallas Qualifications: Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources 4+ years experience installing, configuring or supporting business applications and some technology hardware 2+ years experience with some programming languages and the willingness / ability to learn Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization Effective written and verbal communication skills including the ability to explain technical issues in simple terms that non-IT staff can understand Demonstrated analytical skills Issue tracking and reporting using tools Knowledge / experience of problem Management Tools Ability to plan and organize workload Consistently demonstrates clear and concise written and verbal communication skills Ability to communicate appropriately to relevant stakeholder 2+ years Experience / knowledge in the following : Unix/Linux Skills SQL Application server and Webserver Middleware software (Tomcat and Apache is preferred) to restart services, review and analyze logs, understanding how code deployment works, etc Scheduling tools (Autosys, Control M, Tivoli) Monitoring Tools ( Apps Dynamics, splunk) Bachelor's / University degree in computer science, information technology, or equivalent experience Responsibilities The Application Support Analyst provides technical and business support for internal users. Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed Maintains application systems that have completed the development stage and are running in the daily operations of the firm. Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations. Start of day checks, continuous monitoring, and regional handover. Perform same day risk reconciliations. Develop and maintain technical support documentation. Identifies ways to maximize the potential of the applications used. Assess risk and impact of production issues and escalate to business and technology management in a timely manner. Ensures that storage and archiving procedures are in place and functioning correctly. Formulates and defines scope and objectives for complex application enhancements and problem resolution. Reviews and develops application contingency planning to ensure availability to users. Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Participate in application releases, from development, testing and deployment into production. Engages in post implementation analysis to ensure successful system design and functionality. Considers implications of the application of technology to the current environment Identifies risks, vulnerabilities and security issues; communicates impact. Ensures essential procedures are followed and helps to define operating standards and processes. Act as a liaison between users / clients, interfacing internal technology groups and vendors. Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

Sherman Oaks, CA We are Careismatic Brands Inc., the global leader in medical apparel, footwear, and accessories. We have an outstanding opportunity for a Senior IT Help Desk Specialist to manage and troubleshoot a wide range of hardware, software, and network technologies. The Information Technology (IT) team at Careismatic Brands is responsible for seamless operation of hardware, software, and network technologies that support our business and healthcare partners. With a focus on innovation, reliability, and security, the department drives technological advancements that enable the company to maintain its industry leadership, deliver high-quality products, and uphold its commitment to ethical business practices and social responsibility. Reporting to the Systems Administrator, the Senior IT Help Desk Specialist plays a critical role in the IT department. This position is responsible for managing and troubleshooting complex IT issues, ensuring that all team members and systems operate efficiently. By providing top-tier technical support and proactive solutions, the specialist contributes to the company's core values of care and inclusivity. Their work not only empowers employees but also enhances the experience of our customers and partners, reinforcing Careismatic Brands' commitment to integrity, respect, and dynamic inclusivity across the entire value chain. This is a full-time role based in our corporate office in Sherman Oaks, CA. Salary Range: $65,000-$85,000 What Your Day Looks Like End-User Support: Provide expert-level technical support to users, addressing advanced hardware, software, and network-related issues. O365 Administration: Oversee and troubleshoot Office 365 applications, including user account management, email configurations, and software updates. Ticket Management: Efficiently log, track, and resolve incidents and service requests using our ticketing system. Workstation Maintenance: Install, configure, and maintain Windows and OS-X computers and Dell/Mac laptops for optimal performance. Networking Support: Utilize your in-depth networking knowledge to troubleshoot IP addressing, DNS, DHCP, and connectivity issues. Server Management: Assist in managing Windows servers, including updates, backups, and security measures. Cloud Systems: Provide support and maintenance for our Azure cloud environment. Peripheral Support: Troubleshoot and resolve issues with printers, scanners, and other peripheral devices. Communication Systems: Manage and support RingCentral communication systems, including telephony and video conferencing tools. Security Tools: Administer and support security solutions such as Zscaler, Abnormal Email Security, and CrowdStrike antivirus. Virtualization: Provide VMware troubleshooting and maintenance. Documentation: Create and maintain comprehensive IT documentation, FAQs, and system configurations. What We're Looking For 2-3 years of experience in a Help Desk or IT Support role. Proficiency with Office 365, Windows 10/11, Jira and Happy Fox ticketing systems. Experience with MS Active Directory. Advanced networking knowledge, including IP addressing, DNS, and connectivity troubleshooting. Knowledge of Windows servers and Azure cloud environment. Familiarity with security tools like Zscaler, Abnormal Email Security, and CrowdStrike AV. Understanding of VMware concepts and configurations. Ability to set up new workstations for in-office users. Strong troubleshooting skills for printers and other peripherals. Excellent communication and interpersonal skills to assist non-technical users. Ability to multitask and prioritize in a fast-paced environment. Bonus: Certifications: CCNA, CompTIA Security+, VMware VCP, etc. Cybersecurity background. Proficiency in PowerShell and other scripting languages. Experience with Cisco Meraki. Physical Demands & Work Environment The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Ability to lift up to 50 lbs In Office 5 days / week Monday- Friday May be required to work off hour shifts, weekends, after hours, or holidays What's In It For You 401(k) Dental insurance Employee discount Flexible spending account Health insurance Life insurance Attractive Paid time off Vision insurance At Careismatic Brands, we believe in the power of care. It's the force that drives and inspires us, inside our company and out in the world. It's why we strive to maintain a diverse and inclusive organization - an ever-evolving imperative - where everyone feels respected, valued, and empowered to bring their ideas and perspectives forward. Careismatic embraces the differences that make our organization unique. We are strengthened by diversity in all its forms - including but not limited to race, religion, ethnicity, age, national origin, gender identity, and sexual orientation.

Job Title: IT Support Specialist Reports to: CTO FLSA Status: Exempt Employment Status: Full-time regular Salary: $70,000-$75,000/ year About Our Organization: RIS Rx (pronounced “RISE”) is a healthcare technology organization with a strong imprint in the patient access and affordability space. RIS Rx has quickly become an industry leader in delivering impactful solutions to stakeholders across the healthcare continuum. RIS Rx is proud to offer an immersive service portfolio to help address common access barriers. We don't believe in a “one size fits all” approach to our service offerings. Our philosophy is to bring forward innovation, value and service to everything that we do. This approach has allowed us to have the opportunity to serve countless patients to help produce better treatment outcomes and an overall improved quality of life. Here at RIS Rx, we invite our partners and colleagues to “Rise Up” with us to bring accessible healthcare and solutions for all. Job Summary: RIS Rx is seeking an IT Support Specialist to serve as the first point of contact for RIS Rx's technology needs. This position is integral to ensuring seamless operations across hardware, software, and cybersecurity while fostering a high level of customer satisfaction. You will collaborate with cross-functional teams to troubleshoot, maintain, and improve our IT infrastructure. Duties and Responsibilities include but are/ not limited to the following. User Support: o Provide first-line support for technical issues via phone, email, or in person. o Perform remote and on-site troubleshooting using diagnostic techniques. o Deliver high-quality customer service, maintaining professionalism in all interactions. Hardware and Software Maintenance: o Install, configure, and maintain desktops, laptops, mobile devices, and peripherals (e.g., printers, monitors). o Support operating systems, Microsoft 365, and enterprise applications. o Manage hardware inventory and software licensing. System Administration: o Create, manage, and terminate user accounts following company policies. o Monitor and respond to cyber threats, events, and incidents. o Assist in audit preparation, documentation, and remediation. Project Support: o Assist with upgrades and updates to systems and software. o Support IT initiatives and provide user training as needed. Documentation and Reporting: o Record and track IT support incidents using a ticketing system. o Develop and update technical documentation, including user guides and internal procedures. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience: o 2+ years in IT support within an enterprise network environment (50+ users). o Proficiency with Microsoft 365 and Active Directory. o Experience with hardware and software troubleshooting. Education & Certifications: o AA/AS or BA/BS preferred; HS Diploma or GED required. o CompTIA A+, Network+, or Security+ certifications preferred. Skills: o Strong problem-solving and multitasking abilities. o Exceptional verbal and written communication skills. o Proficiency in ticketing systems and Help Desk protocols. o Familiarity with cybersecurity best practices.

We are looking for a self-motivated, experienced IT Help Desk Administrator to join our team. This position will handle the day-to-day IT work and maintain existing technology systems, equipment, devices and provide support to users onsite and remotely. Responsible for the upkeep, configuration and reliable operation of all servers, networks, equipment, and security of data. Our company stands behind core values that include excellence, service, integrity, respect, unity, and perseverance. The right fit is essential for this position. This person should be a self-starter, organized, and able to prioritize and efficiently manage multiple assignments. Responsibilities: · Create new users, resolve issues with systems and programs · Provide in-house and remote user support with various programs and equipment · Troubleshoot issues with desktops, laptops, mobile devices, printers and copiers onsite and remotely · Ensure all operating systems are running smoothly and all updates are made in a timely manner · Maintain computers and install/update necessary programs and software · Manage and distribute Cell Phones and assist with office phones and VOIP · Configuration and upkeep of servers, computers, and security systems · Training or directing users on the correct use of software and hardware within the system · Assist with other duties as assigned The Ideal Candidate will possess the following knowledge, skills, and experience: · A minimum of 5 years experience in Information Technology · Computer Networking: 3 years (Preferred) Help desk: 2 years (Preferred) · Polite, patient, and positive attitude and is supportive of non-technical team members. · Familiar with Microsoft operating systems and Office Products · Windows server, active directory, Exchange, MS SQL · Microsoft 365 administration · Performing problem-solving tasks when alerted by a user or monitoring system · Ability to work well with employees in various departments within the Company · Able to work in a fast pace environment Job Type: Full-time Pay: $25.00 - $35.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule: 8 hour shift Monday to Friday Work Location: In person

Job Description-IT Field Technician Amicus MSP is an IT solutions provider based in Irvine, CA, offering managed services, network solutions, and IT support. We focus on empowering our partners with effective, efficient, and secure IT solutions while providing exceptional customer service. Our custom solutions are designed to meet the specific needs of each client without exceeding their budget. Role Description This is a full-time role for an Information Technology Field Technician- at Amicus MSP. The Field Technician will be responsible for providing onsite technical support, ensuring a seamless end-user experience, and a first point of contact for complex tier one and tier two issues. This role requires some advanced technical skills and strong customer service. This position will be a valuable member of our client-facing staff in order to maintain system reliability, providing on-site support assistance, and ensuring that our client's site services are running secure, effective and efficient. Onsite services required for Orange County & surrounding cities, with occasional remote work maybe assigned. Qualifications Strong customer service experience, with a demonstrated ability to manage user expectations and provide clear, effective communication. Experience with M365 Administration: Entra ID, Exchange, InTune. Experience using ticketing systems. Experience with remote management and monitoring tools. Minimum 1 year of proven experience as an IT Support Technician or similar role. Associate's degree in Information Technology, or a related field (Bachelor's degree preferred). Additional years of work experience accepted in lieu of Degree. Strong knowledge of computer hardware, software, and operating systems, including Windows, mac OS, mobile devices Advanced troubleshooting skills across a wide range of IT systems, including networked devices and endpoint security solutions. Basic knowledge of network protocols and troubleshooting (TCP/IP, DNS, DHCP). Basic knowledge of A/V technology and Conference Room support. Basic knowledge of Zoom and Teams conference platforms. Excellent problem-solving and communication skills. Ability to work independently, and as part of a team. Strong analytical and problem-solving abilities Excellent communication and customer service skills Ability to work independently and prioritize tasks effectively At least one industry-related certification (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Professional, Microsoft 365 certified) are highly desirable. Ability to maintain a positive working relationship with business lines and other departments Key Responsibilities: Troubleshooting: Identifying the root cause of technical issues reported by users regarding software applications, operating systems, network connectivity, hardware malfunctions, etc. Customer Support: Onsite customer support services or inquiries via phone, email, or text chat, clearly explaining technical concepts to non-technical users, and guiding them through problem-solving steps. Remote Assistance: Utilizing remote access tools to diagnose and resolve issues on a customer's computer system. Software Installation and Configuration: Installing and configuring software applications, updates, and drivers on user systems. Hardware Support: Assisting with basic hardware troubleshooting, including identifying faulty components and coordinating repairs. Documentation: Maintaining accurate records of customer issues, solutions provided, and relevant details in a ticketing system. Writing clear and concise knowledge base documents for team and clients as needed. Training and Knowledge Base Updates: Staying current on the latest product updates, features, and technical information by attending training sessions and contributing to knowledge base documentation. Escalation: Identifying complex issues that require escalation to senior technical support or engineering teams. Teamwork: Working well with both internal and external group teams. Enhances team productivity by helping others Communication: Availability during work hours to communicate via email, teams, phone, as needed. Review and communicate within multiple email inboxes, calendars, and Teams channels. Industry: Computer and Network Security Employment Type: Full-time

The IT Desktop Support Specialist is a single point of contact for end users to receive both onsite and remote support within the organization's client computing environment. This role includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal performance. The position will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance. To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation. MAIN TASKS AND RESPONSIBILITIES Technical Support Respond to and resolve technical support tickets in a timely and efficient manner. Provide support for desktops, laptops, printers, conference rooms systems, and other peripheral devices. Troubleshoot hardware, software, and network connectivity issues. User Assistance Assist employees with technical queries and guide them in using IT tools effectively. Set up new user accounts and configure systems for onboarding. Help Executives in setting up important conference calls via MS Teams or Zoom Maintenance & Upgrades Perform routine maintenance on computer systems and software. Install, configure, and update hardware and software as required. Conduct research on desktop products in support of procurement and development efforts. Evaluate and recommend products for acquisition. Documentation Maintain accurate records of support requests and resolutions in the ticketing system. Document technical procedures and user guides for common issues. Accurately document instances of desktop equipment or component failure, repair, installation, and disposal. Help maintain inventory recordkeeping of IT assets. Collaboration Escalate complex issues to senior IT staff or relevant departments when necessary. Work closely with team members to ensure IT systems meet user needs. Liaise with third-party support and PC equipment vendors. Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive. MINIMUM QUALIFICATIONS Degree in Information Technology, Computer Science, or a related field, or equivalent experience. Minimum 4 years of experience in IT support or a related role in a small-to-med size office (25+ users/devices). Technical Skills Hands-on hardware troubleshooting experience. Knowledge of Windows and mac OS operating systems including mobile devices like Apple and Android. Familiarity with common office productivity and collaboration software (e.g., Office 365, Microsoft Office Suite, Google Workspace, MS Teams, Zoom). Knowledge of mobile device management and security solutions like Microsoft Intune and Defender. Understanding basic networking concepts (IP addressing, Wi-Fi troubleshooting). Knowledge of web conferencing solutions and how to operate and troubleshoot. Experience with helpdesk ticketing systems is a plus. Soft Skills Strong problem-solving and analytical skills. Excellent communication and interpersonal abilities. Ability to conduct research into technology issues and products as required. Effective interpersonal skills and relationship-building skills. Strong written and oral communication skills. Ability to present ideas in a user-friendly language. Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Strong customer-service orientation. Additional Information Work Environment: On-site role Onsite Hours: Full-time with after hours on-call availability (Monday through Friday from 9am to 5pm). Locality: Must be local within 20 miles driving distance to the office.

The IT Support Specialist is the first point of contact for Newlight's IT support and is responsible for addressing hardware and software needs, cybersecurity services, procuring equipment, managing audits, setting up email accounts, and troubleshooting workstation, application, and printer issues. ESSENTIAL FUNCTIONS Serve as the first point of contact for users seeking technical assistance over the phone, email, or in person Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by users Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update users' status and information Managing standalone printers/toners inventory Respond to telephone calls, emails, and requests from personnel. Install, upgrade, and support PC software applications. Hardware troubleshooting that includes workstations, mobile devices, network hardware devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.) Setup and configure new Windows desktops/laptops or mobile devices for new hires and upgrade existing equipment with data migration Manage new hire and termed user accounts. Provide basic training for users. Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment Identify and define security requirements for operating systems and applications. Assist with audit requests for documentation, responses, and remediation. Monitor, detect, respond to, and document cyber threats, events, and incidents. Assist with managing security awareness training/testing modules. QUALIFICATIONS 2+ years of relevant experience Familiarity with Helpdesk practices (ticket systems, team environment, etc.) Rely on instructions and pre-established guidelines to perform the job functions. Know the basic components of PCs and understand how they operate. Advanced MS Office Suite (Word, Excel, Outlook) skills SUPERVISORY RESPONSIBILITY This position does not have supervisory responsibilities. POSITION TYPE/EXPECTED HOURS OF WORK This is a full-time position, on-site, requiring overtime as needed to complete assigned work. TRAVEL No travel is expected for this position. *Newlight Technologies Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

About the Company - Our client, a leading Asset Management Firm is looking to hire a Service Desk Technician. This is great opportunity for someone looking to grow within the firm. About the Role - Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area. Responsibilities - Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Ability to provide technical support to computer users both on the telephone and face-to-face when necessary. Strong amount of technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg) and telephony environments. Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas. Strong basic execution capabilities within functional areas of IT. Moderate proficiency in troubleshooting desktop computer issues, both hardware and software. Ability to manage a work queue in a ticketing system. The focus of a service desk person is to stay at the service desk and service people over the phone. Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency. Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations. For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member. Apply policies to situations with minimal interpretation. Performing project work as assigned under the supervision of a lead or manager. Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills. Qualifications - Bachelor's Degree preferred. Required Skills - Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Ability to provide technical support to computer users both on the telephone and face-to-face when necessary. Strong amount of technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg) and telephony environments. Expert level knowledge in at least one of these areas. Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas. Strong basic execution capabilities within functional areas of IT. Moderate proficiency in troubleshooting desktop computer issues, both hardware and software. Ability to manage a work queue in a ticketing system.

Our client in the fashion space is looking for an IT Support Specialist to join their team on an ongoing contract basis. Key Responsibilities • Technical Support: Provide comprehensive support to end-users for hardware, software, and network-related issues. Troubleshoot and resolve technical problems efficiently and effectively. • System Maintenance: Perform routine maintenance tasks, including system updates, backups, and security patches. Monitor IT systems for performance issues and take proactive measures to ensure stability. • Incident Management: Track and manage support requests using the IT service management system. Prioritize and escalate issues as needed to ensure timely resolution and minimal disruption to operations. • Installation and Configuration: Assist with the setup, installation, and configuration of IT equipment such as computers, printers, and peripherals. Ensure proper functioning and integration with existing systems. • User Training: Provide training and guidance to end-users on the use of software applications, hardware, and IT best practices. Create user guides and documentation as needed. • Documentation: Maintain accurate records of support requests, resolutions, and system changes. Update knowledge base articles and internal documentation to reflect current practices and solutions. • Problem Resolution: Identify recurring technical issues and collaborate with team members to develop and implement long-term solutions. Analyze root causes and suggest improvements to prevent future problems. • Collaboration: Work closely with other IT team members and departments to address cross-functional issues and support IT projects. Communicate effectively with stakeholders to ensure alignment and project success. • Compliance and Security: Ensure all IT support activities adhere to company policies, security standards, and regulatory requirements. Implement best practices for data protection and system security. Qualifications • Education: Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent work experience. • Experience: 3+ years of experience in IT support or a similar technical role. • Technical Skills: Proficient in diagnosing and resolving issues with operating systems (Windows, mac OS), software applications, and hardware. Familiarity with network troubleshooting and support is a plus. • Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are preferred but not mandatory. • Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues. • Communication: Excellent verbal and written communication skills. Ability to explain technical concepts clearly and effectively to users with varying levels of technical knowledge. • Customer Service: Demonstrated experience in providing high-quality customer service with a focus on user satisfaction and support. • Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment while maintaining attention to detail.

At Oceania International, we are a diversified company with business interests in e-commerce, advanced materials, and renewable energy. Our mission is to bring high-quality consumer products at low cost by combining innovative marketing with data-driven technologies. Since our founding, Oceania International has experienced rapid growth, expanding our market internationally to over ten countries in North America, Europe, and Asia. About the role We are seeking a diligent and customer-oriented Product Support Specialist to join our team. This role is essential in providing exceptional support to our customers regarding our products and services. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for helping others. You are meticulous in providing excellent customer services by handling a variety of customer queries related to our diverse product lines. The ideal candidate will also have a strong technical background and the ability to troubleshoot and resolve customer issues effectively and team the candidate will be joining What you'll do Customer Support: Provide prompt and professional responses to customer inquiries via phone, email, and live chat. Address and resolve customer issues related to product usage, features, and functionality. Assist customers with product selection, installation, and troubleshooting. Technical Assistance: Handle technical queries related to our products, offering detailed explanations and solutions. Collaborate with the technical team to resolve complex issues and provide accurate information to customers. Maintain up-to-date knowledge of all product lines and their technical specifications. Documentation and Reporting: Document customer interactions, issues, and resolutions in the customer support system. Generate reports on common issues and customer feedback to help improve products and services. Contribute to the development of FAQs, user manuals, and support documentation. Cross-Functional Collaboration: Work closely with the sales, marketing, and product development teams to relay customer feedback and insights. Assist in the training of new team members and share best practices within the support team. Participate in team meetings and provide input on process improvements. Product Knowledge: Stay informed about the latest developments in our product lines and the industries we serve. Stay updated on industry trends, emerging technologies, and competitor products to continuously improve technical support services and stay ahead of the curve. Attend product training sessions and workshops to continuously enhance product knowledge. Test new products and feature Qualifications Must Haves: Bachelor's degree in a relevant field or equivalent work experience. Minimum of 2 years of experience in customer service or technical support roles. Strong technical aptitude and the ability to understand and explain complex product features. Excellent communication skills, both written and verbal. Proficiency in using customer support software and tools. Ability to multitask and manage time effectively in a fast-paced environment. Strong problem-solving skills and attention to detail. Bonus Qualifications: Knowledge of our product lines: Bicycles & E-Bikes, Industrial Kitchen Appliances, Gun scopes, and Automated Gate Openers. Bilingual abilities are a plus.

Insight Global is hiring an entry level Helpdesk Support Tech to support one of our Higher Education clients! Looking for 1-3 years of Helpdesk experience, use of ticketing systems, and experience with Windows, Mac, and Linux troubleshooting. This is a 3-month temp contract with an opportunity to convert full-time with the client. 5 days onsite in Playa Vista, CA. Paying $17-$19/hour. Requirements: 2-3 years of Helpdesk or Desktop Support experience Experience with ticketing systems Troubleshooting 10-15 tickets a day Experience supporting at least 200 end users Experience supporting audio and video systems Windows heavy environment but will need some Mac and Linux experience as well! Excellent Customer Service Experience Troubleshooting: Installing software Admin rights for end users Email issues Applications crashing Outlook corruption Occasional walk-in help Insight Global has benefit options available for contractors at a discount (medical, dental, vision, 401k) which go into effect upon your first day of work, as of January 2025.

1Above Technology is a leading technology solutions provider established in 2005, with a strong presence in the Greater Los Angeles area and servicing companies nationwide. Our highly experienced team is passionate about technology and delivering the best innovations in technological solutions. At 1Above, we believe in providing technology that works for you, not against you. Role Description We are seeking a highly skilled and motivated Tier 2 IT Technician to join our IT support team. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and a customer-centric attitude. As a Tier 2 IT Technician, you will be responsible for providing advanced technical support, resolving complex IT issues, and ensuring the smooth operation of our clients' systems and networks. Key Responsibilities: Provide advanced technical support and troubleshooting for hardware, software, and network issues. Respond to and resolve escalated helpdesk tickets in a timely and efficient manner. Perform system diagnostics, maintenance, and repairs. Install, configure, and upgrade computer hardware, software, and peripherals. Monitor and maintain network infrastructure, including switches, routers, and firewalls. Collaborate with Tier 1 support staff to ensure a seamless support experience for clients. Document and track support requests, resolutions, and work performed. Assist in developing and implementing IT policies, procedures, and best practices. Participate in on-call rotation for after-hours support as needed. Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Minimum of 2-4 years of experience in a technical support or IT helpdesk role. (REQUIRED) Strong knowledge of Windows and Mac operating systems. Experience with network troubleshooting and configuration. Proficiency in troubleshooting hardware and software issues. Familiarity with Active Directory, Office 365, and other common enterprise applications. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus. Benefits: Competitive salary health, dental, and vision insurance availble 401(k) plan with company match. Generous paid time off Professional development opportunities and support for certifications. Collaborative and inclusive work environment. Compensation: $25-30/hr based on experience

We are seeking a highly skilled and motivated IT Support Specialist to provide comprehensive technical support to internal customers. This role involves a wide range of responsibilities, from troubleshooting operating systems to managing networking equipment, and ensuring the seamless operation of IT infrastructure. The ideal candidate will thrive in a fast-paced environment, possess excellent technical expertise, and be flexible with work schedules, including early mornings and weekends. Type: Temporary Duration: 1-2 months Scheudle: Start between 6am - 10am daily Location: Cerritos, On-Site | Occasional site visits to DTLA and other LA locations as needed Pay: $22/hr -$29/hr (please note, there is no flexibility on the hourly rate) Responsibilities Install, troubleshoot, and support operating systems and applications (Windows and Mac). Configure, install, and maintain phone systems (e.g., Cloud Mitel, Talk Desk). Perform server room maintenance, including cabling and racking servers. Install and upgrade new and existing computer equipment. Provide frontline helpdesk support to internal customers, addressing issues with printers, hardware/software malfunctions, and OS troubleshooting. Maintain and monitor firewalls, switches, and other networking equipment to minimize downtime. Update and create console logins for various internal systems. Configure and set up new or relocated workstations. Backup emails from Google domains. Run network wiring, including the installation of RJ45 connectors. Requirements: 5-7 years of experience in a Technical Support or similar role is required A+ Certification is preferred In-depth knowledge of multiple operating systems (Windows and Mac). Hands-on experience with configuring and maintaining networking devices and hardware. Willingness to work overtime, weekends, and flexible schedules as needed. Availability to travel up to 50-80% within the Los Angeles area. Ability to deliver prompt, professional responses and timely resolutions to service requests. Strong self-starter with exceptional verbal, written, and analytical skills. Capacity to manage multiple projects with competing priorities. Please submit your resume for consideration. You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: ***********************************************************

Job Title: Service Desk Technician Duration: 6 month contract Schedule: On-site, 5 days/week in Irvine, California Job Summary: Under the direction of the Manager of IT Enterprise Operations, the Technician, IT Enterprise Operations I, will be responsible for providing first-level technical support to internal employees. This role involves troubleshooting and resolving IT-related issues, managing service requests, and ensuring a high level of customer satisfaction. The ideal candidate will have strong technical skills, excellent communication abilities, and a customer-focused approach. Additionally, the Service Desk Technician will support clinical technology, ensuring that medical devices and systems are functioning properly, and provide support for Epic, the electronic health record (EHR) system. Key Responsibilities: Deliver first-level technical support to internal employees through phone, email, and in-person interactions. Efficiently diagnose and resolve hardware, software, and network issues. Manage and prioritize service requests and incidents effectively using the service desk ticketing system. Document and track all service requests and incidents, ensuring timely resolution and follow-up. Support the setup and configuration of new hardware and software. Provide one-on-one end-user problem resolution with remote desktop tools, telephone, and in person. Manage assigned help tickets, ensuring maximum issue resolution in minimal time while focusing on end-user needs. Perform multiple technical tasks and routinely upgrade skills to meet changing job conditions. Create and maintain documentation for IT systems, network diagrams, workflow diagrams, and troubleshooting procedures. Respond promptly to IT emergencies, such as system outages, to minimize operational downtime. Adhering to the Business Policy of the SLA requirements standard. Maintain and update IT documentation and knowledgebase articles. Collaborate with other IT teams to escalate and resolve complex issues. Provide training and support to end-users on IT-related topics. Support clinical technology, including troubleshooting and maintaining medical devices and systems. Provide support for Epic by troubleshooting and resolving issues related to the EHR system. Qualifications: Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. 1-2 years of experience in a technical support or service desk role. Ability to multi-task effectively without compromising the quality of work. Strong analytical skills with the ability to draw conclusions and make independent decisions based on limited information. Strong knowledge of Windows and Mac operating systems. Familiarity with common IT hardware and software, including desktops, laptops, printers, and mobile devices. Excellent problem-solving and troubleshooting skills. Effective communication and interpersonal skills. Ability to work independently and as part of a team. Customer-focused with a commitment to providing high-quality service. Ability to maintain confidentiality, meeting deadlines, setting priorities, and adapting to changing work priorities. Preferred Qualifications: Hands-on experience with IT service management tools and ticketing systems. Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP). Knowledge of networking concepts and technologies. Experience with clinical technology and medical devices. Experience with Epic or other EHR systems. Working Conditions: This position may require occasional evening or weekend work to support IT projects or resolve critical issues. Work on-site to enhance team communication and foster collaboration. Benefits Medical, dental, and vision insurance Paid time off Tuition Reimbursement 401K Paid time to volunteer in your local community Desired Skills and Experience EHR Epic Technical Support

Role: Desktop Support Technician Length of the Contract: 6 Months to start- Temp to Hire About US (TriOptus): TriOptus LLC is a technology-driven company specializing in recruitment process outsourcing (RPO) and workforce solutions. With extensive years of combined experience, the company partners with organizations to deliver tailored recruitment strategies, helping them build and sustain high-performing teams. TriOptus focuses on leveraging cutting-edge technology to streamline talent acquisition, enhance client experiences, and foster seamless business collaboration. Their core values-Excellence, People Engagement, Integrity, Customer Centricity, and Collaboration-guide their approach to delivering innovative solutions that cater to client and market needs. About Client: A global investment and advisory firm known for its innovative approach to financial services, offering expertise in investment management, capital markets, and advisory solutions. With a commitment to delivering long-term value, the firm serves a diverse range of clients, including institutions, corporations, and individuals. Its dedicated team combines deep industry knowledge with cutting-edge strategies to navigate complex financial landscapes and drive impactful results. Job Description: Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area. Apply policies to situations with minimal interpretation. Supervision Received/Provided: Performing project work as assigned under the supervision of a lead or manager. Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills. Bachelor's Degree preferred· Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Ability to provide technical support to computer users both on the telephone and face-to-face when necessary· Strong amount of technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments. Expert level knowledge in at least one of these areas. Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas· Strong basic execution capabilities within functional areas of IT Moderate proficiency in troubleshooting desktop computer issues, both hardware and software. Ability to manage a work queue in a ticketing system Illustrative Responsibilities· The focus of a service desk person is to stay at the service desk and service people over the phone. Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency. Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations. For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member. Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area. Apply policies to situations with minimal interpretation. Supervision Received/Provided: Performing project work as assigned under the supervision of a lead or manager. Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills. Bachelor's Degree preferred· Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Ability to provide technical support to computer users both on the telephone and face-to-face when necessary· Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments. Expert level knowledge in at least one of these areas.Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas· Strong basic execution capabilities within functional areas of IT· Moderate proficiency in troubleshooting desktop computer issues, both hardware and software· Ability to manage a work queue in a ticketing system Illustrative Responsibilities· The focus of a service desk person is to stay at the service desk and service people over the phone. Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency. Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations. For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member

Onsite (5 days) Pay: $26-28/HR The Desktop Support Technician is responsible for the support of the user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC's, Laptop's and MAC's using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required. Minimum Education: High school diploma Associates degree in a related field is preferred. Minimum Experience/Accountabilities: At least six month experience in IT up to two (2) years required Desktop Support experience Operating systems: Windows 7, 10, OS X Office Productivity Software: Office 2010 and 2016 Cerner ServiceNow

Tyto Athene is looking for a Network Service Desk Support Specialist (ITSD) to join our El Segundo, CA team supporting the US Space Force's Space Systems Command, Operational Command and Control Acquisition Delta, known as Kobayashi Maru. Kobayashi Maru is responsible for continuously delivering impactful software for space operations. The program office's mission includes the development and deployment of software for space defense, space domain awareness, and enabling data services. Responsibilities: Provide first level contact and convey resolutions to customer issues. Properly escalate unresolved queries to the next level of support. Track, route and redirect problems to correct resources. Update customer data and produce activity reports. Walk customers through problem solving process. Required: 8 or more years of professional experience performing Network Eng support. Bachelor's Degree in Computer Science, Cybersecurity, Software Engineering, STEM or IT from an accredited institution Clearance: US Citizen with an active TS/SCI Clearance (Top Secret w/SCI eligibility) Location: On-site in El Segundo, CA About Tyto Athene Tyto is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Tyto's services and solutions embody its domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. Tyto offers a broad range of service delivery models including design/install projects, Managed Services, and 'As-a-Service'. With over fifty years of experience, Tyto supports Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe.

Job Title: IT Deployment Technician Job Type: Contract - 5-6 Months and may extend Overview: We are seeking a skilled IT Deployment Technician with expertise in SCCM (System Center Configuration Manager) and KACE Imaging to join our team. This position will focus on the transition from Windows 10 to Windows 11, ensuring a smooth deployment and migration process for our organization. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to delivering high-quality support. Key Responsibilities: Lead the deployment and migration of Windows 11 across the organization. Utilize SCCM for software deployment, updates, and system configurations. Implement and manage KACE Imaging for efficient device imaging and deployment. Collaborate with IT teams to develop and execute deployment plans, schedules, and documentation. Perform hardware and software assessments to ensure compatibility with Windows 11. Provide technical support during the deployment process, addressing any issues that arise. Train end-users on new features and functionalities of Windows 11. Maintain accurate records of deployment activities and inventory management. Stay current with industry trends and best practices related to operating system deployments and imaging solutions. Qualifications: Proven experience as an IT Deployment Technician or similar role. Strong knowledge of SCCM, KACE Imaging, and Windows operating systems. Experience with Windows 7, 10 and Windows 11 deployments and migrations. Familiarity with IT asset management and inventory tracking. Excellent troubleshooting skills and attention to detail. Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. California hourly wage $25-$30/hour

Job title: Level 1 Helpdesk Support Job type: Contract Salary: $20-$23/hr Location: Initially hybrid/remote, with the position eventually transitioning to on-site work in Westlake Village, CA. The Level I IT Support Services Technician is responsible for providing effective diagnostic evaluation, incident tracking, resolution, and escalation to meet the internal needs of our Support Center and Retail locations. Key Responsibilities: Answer, evaluate, and prioritize incoming calls, emails, and ticket requests from users experiencing issues with computer-related technologies. Research and guide users through diagnostic procedures to determine the root cause. Manage employee logins, approvals, emails, and menu-level accounts. Log and track calls using a problem management database, maintaining historical records. Identify and resolve POS hardware issues, including requesting replacement equipment and ensuring proper installation at store locations. Communicate with escalation teams to ensure issues are resolved in a timely and efficient manner, including network, phone, or power-related problems. Maintain a strong understanding of all supported systems and services. Contribute innovative ideas to continuously improve the support provided. Perform other duties as assigned.