Technical support specialist jobs in Salt Lake City, UT - 367 jobs

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k. Pay starts at $20.50 per hour Responsibilities: Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. Provides support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Skills: Excellence in communication and customer-facing skills Strong oral, written and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair kit Additional requirements may exist if offer of employment is extended Additional Information All your information will be kept confidential according to EEO guidelines. This position is open to all US citizens at least 18 years of age.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Bilingual: Portuguese and English Shift schedule: Tuesday-Saturday 7:00 AM to 3:30 PM Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively. UAT testing and defect management for a variety of applications and systems. Assists in the analysis of underlying issues arising from investigations into requirements. Project management, in depth analysis, and problem solving are daily competencies. Required Skills: Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications. Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities. Manage the end-to-end automation process of internal and external business partners globally. Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc. Qualifications technical support, Portuguese fluency Additional Information To apply for this position or gain additional insight, please contact: Shivani Shah ************ *****************************

Helpdesk Technician II Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the US. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more. Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence. Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect. The Helpdesk Technician II is responsible for technical support requests related to hardware, software, and networking. This role will rely on strong technical aptitude and excellent interpersonal skills to resolve technical issues via phone, email, chat, and in person. Understand and comply with all WPI policies, procedures, and corporate safety program. Act as the first point of contact for WPI staff requiring IT support. Act as an escalation point for tier 1 Help Desk Technicians. Answer end user queries in person, via email, and over the phone. Manage assigned tickets in accordance with established service level agreements. Monitor the help desk queue and assess priority of incoming tickets. Identify issues, troubleshoot, and resolve issues to the end users' satisfaction. Troubleshoot connectivity, network, and client VPN issues. Install, maintain, and troubleshoot client applications. Troubleshoot and resolve email-based issues. Coordinate with senior team members to escalate complex problems. Document all support tickets in IT ticketing software. Update and reconcile IT inventory. Order new client computers and provision for use. Reimage existing client computers and migrate user data. Order and provision smart phones, iPads, and VOIP phones for WPI staff. Troubleshoot telecom and mobile device issues. Perform hardware repairs and upgrades. Create and maintain documentation for internal processes. Other duties as assigned. Requirements Basic Requirements Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience. A+, N+, MCP, or other industry level certifications recommended. Minimum Requirements Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation. Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily. Employs a customer focused attitude towards all job duties. Must be team-oriented and thrive in a result oriented, fast paced environment. Must be able to break down problems both known and unknown in a logical, efficient manner. Strong knowledge of MS Windows operating systems. Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc). Competency with hardware and software troubleshooting. Competency with common mobile products (iPhone, iPad, Android devices). The ability to learn and apply new concepts quickly. Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance. Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites. Preferred Requirements Microsoft, CompTIA, or other industry certifications. This role is not eligible for visa sponsorship. Benefits At WPI our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life. In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer: Competitive pay Incentive bonus plan 401(k) retirement savings plan with match Medical, prescription drug, dental and vision insurance plans with flexible spending account option Life insurance, accidental death, and disability benefits Flexible paid time off policy and paid holidays Professional development opportunities and certifications WPI provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. WPI is a background screening, drug-free workplace. This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.

Product Support Technician Success Profile * This role is advertised as Technical Support Specialist but internally the role will be labeled Product Support Specialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products. Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET. A successful Support Technician Success will: * Provide world-class support for Wavetronix products on the phone, via email, and in person. * Document and track all customer interactions in CRM, including cases, activities, and communication. * Track and update RMAs providing reports/updates to customers and internal teams. * Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses. * Master installation, configuration, and troubleshooting of Wavetronix products. * Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person. * Document processes, produce detailed trip reports, and maintain CRM knowledge base. * Collaborate with the team, share information across the organization, and ensure final resolutions for support issues. * Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary. * Provide technical training on products to customers, both in the field and in-office. * Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations. * Build positive relationships with customers and provide excellent customer support. * Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM. * Maintain an expert-level understanding of Dynamics 365 Customer Service. * Possess strong written and verbal communication skills. * Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives. * Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues. * Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success. * Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities. Requirements: * Previous experience in a similar technical support role. * Strong technical background with a technical degree or certifications * IMSA Signal Technician Level I or Level II (Field) a plus but not required. * Excellent problem-solving and troubleshooting skills. * Proficiency in using CRM systems, preferably Dynamics 365 Customer Service. * Knowledge of networking concepts. * Exceptional written and verbal communication skills. * Ability to work independently and within a team. * Willingness to travel to multiple locations as required. * Self-motivated and driven to achieve customer satisfaction. * Strong organizational and time management skills. Compensation: 19-28/hr More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones * Understand company core values, strategies, and initiatives. * Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment. * Able to effectively use mobile and desktop tools and applications. * Have a positive relationship with Wavetronix customers. * Able to understand and effectively communicate technical procedures and processes to customers. * Comprehend customer requirements and make appropriate recommendations to the client. * Effectively communicate and cooperate with Technical Services and share information across the organization. * Demonstrate a functional knowledge of the RMA process. * Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems. 6 Month Milestones * Master installation and configuration of Wavetronix products. * Demonstrate the ability to troubleshoot, test, repair, and service technical equipment. * Demonstrate functional knowledge of Wavetronix non-core product line. 12 Month Milestones * Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products. * Learn intersection and controller cabinet basic operation. * Perform at least 5 solo technical customer visits. Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers. About Wavetronix Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities. Wavetronix is an affirmative action equal opportunity employer.

Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed's Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships. As a Help Desk Technician, you will serve as the first point of contact for internal employees experiencing technical issues. You will provide timely and effective support for hardware, software, and account-related issues, ensuring minimal disruption to business operations. This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment. What you'll do: End-User Support Respond to incoming support requests via phone, email, and ticketing system. Diagnose and resolve Tier 1 technical issues for hardware, software, and network connectivity. Provide friendly, professional support while maintaining high customer satisfaction. Microsoft 365 Support Assist users with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive. Help users with password resets, account access issues, and basic email troubleshooting. Support users with file sharing, collaboration tools, and basic application features. Device & Endpoint Support Troubleshoot Windows desktop and laptop issues including software installations and updates. Support mobile device setup and basic troubleshooting for company-managed devices. Assist with printer setup, connectivity issues, and basic hardware problems. Account Management Create and manage user accounts in Entra ID (Azure AD) following established procedures. Process access requests and modify user permissions as directed. Maintain accurate documentation of user account changes. Ticket Management Log all support requests in the ticketing system with clear, detailed notes. Prioritize and escalate complex issues to Systems Administrators when necessary. Follow up with users to ensure issues are fully resolved and document solutions. Documentation & Knowledge Base Create and update support documentation and knowledge base articles. Document common issues and their resolutions for future reference. Contribute to internal IT procedures and best practice guides. Equipment Management Assist with onboarding and offboarding of employees, including equipment setup and retrieval. Maintain inventory of IT equipment and accessories. Support hardware deployment and basic configuration. Learning & Development Stay current with company systems, tools, and technologies. Participate in training sessions to expand technical knowledge. Seek guidance from senior IT staff to develop troubleshooting skills. What you should have: Qualifications: 1-2 years of experience in help desk, technical support, or IT support role (or equivalent education/training). Basic understanding of Windows operating systems and common business applications. Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Strong customer service skills with a patient and professional demeanor. Excellent communication skills, both written and verbal. Ability to explain technical concepts to non-technical users. Strong organizational skills and attention to detail. Ability to multitask and prioritize in a fast-paced environment. Preferred Qualifications: CompTIA A+ certification Microsoft 365 Certified: Fundamentals (MS-900) Experience with ticketing systems (ServiceNow, Jira Service Desk, Zendesk, etc.) Basic knowledge of Active Directory or Entra ID (Azure AD) Familiarity with remote support tools Associate's degree in Information Technology or related field Inclusion and Diversity at Lightspeed: At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact. Equal Employment Opportunity Statement: Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category. Important Note: Applicants must be authorized to work in the U.S. Ready to apply? Take the next step in your career-apply today and join a team where your skills will make an impact!

RainFocus, one of the most innovative software companies, is in search of an exceptional Event Tech Support Specialist. About RainFocusRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting. About the RoleAs a team member of the RainFocus client success organization, the Event Tech Support Specialist (“TS”) will learn the ins-and-outs of the event delivery process and how the technology works. This role is essential in providing the technical know-how for events around the world. This position will work an adjusted schedule of Thursday - Monday in order to support our events that generally require support over the weekend. As a member of the event delivery team, the TS will work from the RainFocus warehouse and become the knowledge expert on RainFocus onsite technology. This includes: Windows and Mac imaging, badge pinter troubleshooting and maintenance, providing QA for new feature rollouts, and most importantly, providing remote support to our teams around the world with onsite events. The ideal candidate has a strong desire to learn about new technology and love to “tinker” with hardware. This person needs to be able to think outside of the box in order to solve complex issues. This individual needs to be able to communicate both in-person and digitally to teammates, clients, and contractors. This candidate must be a positive team player. The ideal candidate will face challenges with a desire to be the go-to person to provide a solution. Essential Responsibilities Hardware Support Setup, imaging, troubleshooting Windows and Mac machines Troubleshooting badge printers Managing MDM service for 6000 phones Testing new hardware and resources IT Helpdesk Support Not a traditional IT help desk role Weekends will be on-call support for onsite events Supporting hardware, software, and logistical issues Communication Working with internal team members to prepare for and support ongoing events Communicate with clients to describe technical details about the hardware we utilize Gathering details to troubleshoot issues efficiently and without confusion for the staff onsite Organization Maintaining the RainFocus hardware by routinely doing checks and cleanings Tracking inventory issues and documenting the processes related to fixing Providing step-by-step instructions on how to use the RainFocus equipment Training Be the “face” of the training videos used to keep our onsite staff currently on how to fix common onsite issues Train the internal teams on best practices Required Experience/Skills 1+ years experience with IT help desk or similar Ability to travel to events anywhere in the country or world when needed - 10-15% travel expected, valid passport required Collaboration on creation of processes to acquire requirements for live event execution Create and maintain training materials Assist in training new hires and contractors Represent product needs for the event delivery team in appropriate product development meetings Personal Characteristics The best candidates for this position will have a strong chemistry and culture fit within RainFocus. Applicants need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include: Ability to creatively solve complex problems Friendly and outgoing, but assertive when necessary Willing to go the extra mile in support of reasonable client requests Team-player with a service-oriented mindset Self-motivated, thrives in fast-paced environments Proactive, relentless learner Excited by and eager to take on new challenges and opportunities Strong communicator with ability to be self-guided Success Measures Fully onboarded and productive within 60 days Client satisfaction Provide event weekend support without escalation Location/Travel This position will require working full time from our warehouse in Orem, Utah. Remote work is not available. Why work at RainFocus?At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!

Required Qualifications Must be a current Weber State University student. C# Programing experience (Classroom or Professional) Computer setup and maintenance experience Requires skill programming in C# and SQL , some computer experience, and the ability to learn from written and oral instructions. Also requires good customer service and communication skills as well as the ability to troubleshoot a variety of computer and account issues. Web page creation and design is desired. Preferred Qualifications -Visual Studio Experience -C# Programming Experience -Past customer service experience and excellent computer troubleshooting skills. -Graphic design experience. -Database Programming knowledge

IT Help Desk - late PM shift The Company Ensign Services is a progressive company that provides service and support to over 360 long-term care facilities and other affiliated entities with over 55,000 employees. We are a unique company with a flat structure that allows our independent affiliates to make decisions that best fit them. Our affiliated entities are located across more than a dozen states, and we are continuing to grow. What sets Ensign Services apart from other companies is the quality of our most valuable resource - our people. We take our core values of CUSTOMER SECOND, ACCOUNTABILITY, PASSION FOR LEARNING, LOVE ONE ANOTHER, INTELLIGENT RISK TAKING, CELEBRATION, and OWNERSHIP (CAPLICO) seriously and strive to provide a work experience that proves it! Regular duties and responsibilities will primarily include the following - Troubleshooting remote desktops, laptops, printers, and other hardware peripherals Assisting users in resolving issues related to email, data, and productivity applications within a Citrix environment Helping users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords as needed Assisting with other IT support responsibilities as needed The Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. Agents are expected to provide a great customer service experience and maintain key performance standards that help drive success. Preferred Qualifications 1+ years of experience providing technical support and troubleshooting computer equipment preferred or comparable education/certifications. Good troubleshooting methodologies and basic knowledge of, including but not limited to the following - Windows 10, Office 2013/2016/2019, Citrix fundamentals, Microsoft Exchange and Active Directory, Networking fundamentals and protocols, Information security practices, Computer Devices and Printer/Scanner configuration and support Outstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via email Ability to be proactive in your day-to-day responsibilities and work with minimal supervision Ability to prioritize, multitask and work under time constraints Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes Ability to be flexible and adapt to changes in regard to expectations and the organization Ability to hold peers accountable for and work as a team to achieve success Ability to travel onsite to our office location in Salt Lake, UT Shift Options We are looking to fill a late PM position on our team, working the following hours - Monday - Friday 2:00 PM to 10:30 PM Compensation We offer a competitive wage dependent on experience and/or education. Starting range is between $20/hour and $22/hour with a $1 differential for hours worked at night. Additional Information Position Type: Regular Full Time Employee Benefits: Medical, dental, vision, and life insurance, 401(k) with company match, vacation pay, holiday pay, fun and supportive work environment Location: Salt Lake City, UT (no remote options) Job ID: 1129

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job SummaryThe IT Support Technician delivers frontline support to EAW staff and student workers across on-site and remote locations. This role owns rapid triage and resolution of hardware, software, account, and connectivity issues; executes repeatable onboarding/offboarding; and maintains accurate documentation. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles & Responsibilities Incident & Request Handling: Triage, troubleshoot, and resolve tickets via Samanage within SLA (priority-based). Support via Teams, phone, email, and in person; document root cause and steps taken. Aim for first-contact resolution where possible; clearly communicate ETAs/next steps. Devices & Endpoint Management: Image, enroll, and deploy Windows laptops via Intune/Autopilot; apply baselines and required apps. Replace/repair peripherals (docks, monitors, headsets, keyboards, YubiKeys). Perform health checks (disk, patch, antivirus status) and remediate. Accounts & Access: Create, modify, disable accounts in Entra ID / on-prem AD per RBAC and least-privilege. Manage group membership, mailbox/shared mailbox access, distribution lists, and licenses. Collaboration & SaaS Support: Support Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Zoom, Slack, and other approved SaaS. Troubleshoot MFA/SSO issues, profile problems, meeting/device performance. Diagnose Wi-Fi/LAN/VPN problems; validate with basic tests. Knowledge & Documentation: Create/update KB articles for repeat issues; keep “How-To”s and SOPs current. Education/Experience High school diploma or GED required; associate's degree or equivalent technical coursework in IT/IS preferred. 1-2 years of hands-on IT support/help desk experience. Proficiency with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), and remote support tools. Working knowledge of Entra ID/Azure AD and on-prem AD for user/account management, group membership, and basic RBAC. Experience with Intune/Autopilot for imaging/enrollment and baseline policy/application deployment. Familiarity with Zoom and Slack; ability to troubleshoot MFA/SSO sign-in issues. Comfort with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN). Security-minded practices: BitLocker, Microsoft Defender (AV/EDR), phishing triage and escalation. AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.

Job DescriptionAre you really excited about Zanskar, but don't see a job that fits you? Please apply anyway! We need extremely talented people of many backgrounds, to take on tasks as we continue to expand Zanskar. Our company is always looking to bring on great teammates who are passionate about our mission and want to bring their expertise to help us change the global energy landscape. If you don't see a role that fits your passion, please feel free to let us know. We look forward to hearing from you and will reach out when there's a good fit with our team. If you have something unique to add to Zanskar, we'd like to hear from you. Use the "Apply for this Role" button to submit a cover letter, a resume, and let us get to know you better.Location- The position will be located in the Salt Lake City metropolitan area. Equal Opportunity Employer Zanskar is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws. Please reach out to ****************** with any questions.

Job Description Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We're looking for a Managed IT Installation Specialist to join our team. Les Olson Company does I.T. the LOC Way: with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on! What makes Les Olson different? Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company, and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states. We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team, working with each employee to design a fulfilling career path that grows and evolves as they do. "Work/life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families. We offer: Paid Time Off Sick Days Paid Holidays 401k match + Pension Full Medical, Dental & Vision + HSA Mental health care coverage Life Insurance Local Volunteer Opportunities What you'd do Our dream candidate can listen to and understand our customers' needs and creatively solve their problems involving the software and hardware products we offer. This candidate communicates well with customers, using language they can understand in a patient, friendly and approachable manner. In fact, customers ask to work with them and rave about them behind their back. The candidate is able to install customer desktop and networking hardware, such as laptops, keyboards, physical servers, firewalls, network switches, and can configure new workstations for customers based on their needs. This person has advanced computer skills, and maybe even some fancy certifications (an A+ cert would sure be swell, but isn't required). What else you'll need: Self-management skills, including the ability to meet deadlines Ability to prioritize multiple tasks Ability to work safely, independently, quickly, and efficiently while following instructions Team worker willing to do what it takes to get the job done Eagerness to learn Good record-keeping skills and attention to detail Ability to lift 50- 100 lbs. Ability to show up on time looking professional Valid driver's license & Clean driving record Willing and able to take & pass drug test 18+ years of age Job Type : Full-time, mostly M-F 8:00am-5:00pm Check out our website: **************** Job Posted by ApplicantPro

Full-time Description The IT Operations Technician supports Lagoon's technology systems and infrastructure in accordance with Company policies and procedures. This position is responsible for assisting with daily IT operations, monitoring systems, and providing technical support to ensure reliable and secure technology performance throughout the Park. The role works collaboratively with other team members to maintain the systems that keep Lagoon's operations running smoothly and efficiently for both employees and guests. Essential Functions of the Job • Monitor, maintain, and support Lagoon's core IT systems, servers, and network infrastructure. • Provide technical support for computer hardware, software, printers, and peripheral devices. • Install, configure, and troubleshoot operating systems, enterprise applications, and network connections. • Manage user accounts, permissions, and access controls within Active Directory and related systems. • Assist with deployment, configuration, and maintenance of cloud environments (Microsoft 365, Azure, AWS). • Support cybersecurity measures, including endpoint protection, patch management, and incident response. • Maintain accurate documentation of procedures, incidents, and system changes. • Collaborate with vendors, contractors, and other departments to resolve technical issues and support technology projects. • Assist in maintaining communication systems including telephony, cabling, cameras, and alarm systems. • Participate in after-hours or on-call rotation to provide support for critical systems or emergencies. Requirements Required Qualifications/Abilities • Must be at least 18 years of age • Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. • Minimum of two (2) years of experience in IT support or systems operations. • Proficiency with Windows and mac OS environments. • Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN. • Strong troubleshooting, problem-solving, and analytical skills. • Excellent communication and documentation abilities. • Availability to work varied schedules including weekends, evenings, and holidays as required, especially during Lagoon's operating season. Preferred Qualifications: • Professional certifications such as CompTIA A+, Network+, or Microsoft MCSA. • Experience with virtualization platforms (VMware, Hyper-V) and cloud services (Azure, AWS). • Familiarity with scripting or automation tools (PowerShell, Bash, Python). • Exposure to ITIL practices and ticketing systems such as Jira or ServiceNow. Working Conditions • This position requires working in an environment that includes exposure to high noise levels, bright/flashing light or darkened areas, fog or haze, large crowds, and other factors typical to an amusement park setting. • This position will perform essential job duties across a variety of indoor and outdoor locations, including offices, technical workspaces, and attraction areas. Outdoor responsibilities may include exposure to changing weather conditions such as heat, cold, wind, dust, noise, rain, snow, and direct sunlight. Physical Requirements The physical demands described below must be met to successfully perform the essential job responsibilities: Able to regularly use hands and fingers. • Must be able to use fingers, hands, arms, and legs to reach, operate equipment, climb stairs, and perform routine inspections. • Able to sit, stand, walk, crouch, kneel, and stoop for the duration of a shift up to eight (8) hours. • Able to regularly lift and/or move up to fifty (50) pounds and up to one hundred (100) pounds assisted. • Able to move, install, or transport computer and networking equipment which may require pushing, pulling, bending, and lifting. • Able to walk quickly to and from job locations up to one (1) mile distance. • Must have sufficient hearing and visual acuity to observe equipment, alarms, and Lagoon guests. • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

IT Tech needs 4+ years experience IT Tech requires: 2 year degree or equivalent experience A+ certification or equivalent work experience in Depot/Workstation support SCCM OSD, Imaging, or similar desktop imaging technology. Troubleshoot and diagnose device issues for laptops, desktops, and tablets. Active Directory experience. Problem solving and troubleshooting abilities Excellent communication, documentation, and written skills Experience with XenMobile or other Mobile management software a plus. Experience using Office 365 suite IT Tech duties: Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc. Work Order and ticket handling. Maintain queues, communicate, fulfill. Cycle counts of Depot inventory (devices and peripherals) Pack and ship devices and kits (devices + peripherals) to end users; involves lifting and moving PCs, large monitors, etc. Troubleshoot software or hardware issues. Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements. Manage and track devices sent to 3rd parties for repair. Order parts as needed PC and Apple Mac set up and support experience. iPad and Tablet setup, OS updates, and wiping of the device.

We are seeking an IT Audit Intern to join our internal assurance practice. As an IT Audit Intern, you will join our dynamic team of professionals, gaining hands-on experience in the world of IT auditing. You will assist in conducting IT audits, assessing risks, and evaluating the effectiveness of controls in information systems. This role offers a unique opportunity to apply your academic knowledge in a practical setting and learn from industry experts. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Assist in planning and executing IT audits. * Evaluate IT infrastructure, operations, and application systems to ensure compliance with company policies and government regulations. * Collaborate with team members to identify IT risks and control weaknesses. * Document audit findings and prepare reports. * Participate in meetings with internal stakeholders to discuss audit results. * Engage in continuous learning about IT audit standards and industry best practices. * Performs other related duties as assigned. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate. KNOWLEDGE, SKILLS AND ABILITIES: * Excellent leadership, communication, and interpersonal skills. * Basic understanding of IT audit methodologies and frameworks (e.g., COBIT, ISO 27001). * Strong analytical, problem-solving, and project management skills. * Ability to work independently and as part of a dynamic and multilocation team. * Ability to quickly understand complex ideas and business processes. * Proactive in researching business best practice concepts in order to apply as appropriate. * Good organization and project management skills including the ability to handle competing priorities and meet all deadlines and commitments. * Ability to flourish in a fast-paced, complex environment, and willing to adapt to change. * Basic understanding and ability to apply risk and control concepts. * Basic understanding of Risk Management. EDUCATION AND EXPERIENCE: * Currently pursuing a Bachelor's or Master's degree in Information Systems, Computer Science, Accounting, or a related field. * Experience with data analysis tools and software (e.g., SQL, Python, R, ACL Analytics, Alteryx or other data analytic toolset helpful. * Prior experience working in technology operations or engineering a plus. * Strong analytical and problem-solving skills. * Ability to multi-task and balance competing priorities. * Strong verbal and written communication skills. * Basic understanding of auditing principles and practices. Anticipated dates of internship: 5/1/2026- 8/15/2026 Work in the state of Utah

This position supports a department or function by performing assigned tasks or assisting with assigned projects, allowing the intern to gain an understanding of the business function. They learn to deploy, support, maintain and troubleshoot computers and other devices. This position allows the incumbent the ability to gain a subset of the total knowledge required within the support specialty area. Requires additional support and/or training to become fully proficient. This position is overseen by higher lever technical contributors such as the associate, staff, senior, and consultant professionals. **Essential Functions** + Under the direction of team members, they learn to resolve minor computer issues. + Adequately documents notes and resolution to issues in ITIL ticketing system. + Updates support staff regularly on the status of projects, incidents, service requests. + Responds to messages according to priority schedule. + Under the direction of team members, they learn to support new and existing systems while keeping abreast of technology changes. + Under the direction of team members, implements enterprise defined security policies (hardware and software). + Works with team members to identify solutions and perform tasks that accomplish individual and team goals. + Gains knowledge of the department's / facility's functions. + Under the direction of team members, the CFS Intern is involved in a variety of projects that support the needs of the department / facility. + Performs other duties as assigned. **Skills** + Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard). + Strong written and oral communication skills and the ability to present ideas in user-friendly language. + Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment. + Strong customer service orientation with keen attention to detail. **Qualifications** + High School Diploma or equivalent required. + Strong research, organizational and analytical skills as well as the ability to teach users. + Demonstrated ability to solve problems in a graceful and sensitive manner. + Ability to successfully function in a fast paced, service-oriented environment. + Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications. + Experience in a role requiring effective verbal, written and interpersonal communication skills. Preferred: + Students in Information Systems or related field and/or equivalent work experience. **Physical Requirements:** **Physical Requirements** + Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals. + Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items. + Ascend and descend stairs or ladders to service IT equipment needs. + Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees. + Raise or lower an object from one level to another. + Operate IT equipment, tools, and computers requiring the ability to move fingers and hands. + See and read computer monitors and documents. + Transport oneself from place to place. **Location:** Intermountain Health Primary Childrens Hospital **Work City:** Salt Lake City **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $17.42 - $24.38 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

ES3 is hiring Technical Support Specialists to join our IT Help Desk team. This role offers hands-on experience supporting a wide range of computer, network, and communication systems in a dynamic engineering environment. You'll work directly with end-users across multiple ES3 locations, gaining exposure to modern technologies and professional IT workflows. Position Highlights Support Windows, Mac, and Linux client operating systems and hardware Assist / support O365 applications (Outlook, Teams, Word, Excel, PowerPoint, etc.) Monitor and respond to antivirus and malware alerts Provide support for VPN and ZTNA applications Adobe Acrobat, Engineering Applications and Software, Internal ERP System Work with virtual machine hosts and clients Troubleshot and support VOIP communications and web-enabled conferencing systems Maintain and support print services across the organization Collaborate with over 200 engineers, scientists, and technicians across ES3's facilities Coordinate resolution of help desk tickets and escalate complex issues to senior IT staff Operate from a private office in a modern work facility with access to current technologies Participate in limited travel opportunities as needed This position is based on site at ES3's Layton Engineering Office and supports staff across all ES3 locations, including facilities in San Diego, CA; Warner Robins, GA; Midwest City, OK; Jacksonville, FL; Abilene, TX; and Clearfield, UT. Required Education and Availability Demonstrated educational path in IT, Information Systems, or Software Development Ability to work either morning (6:30-11:30 AM) or afternoon (12:30-5:30 PM), Monday-Friday Helpful Experience and Skills Previous help desk or customer service experience IT-related education, certifications, or training Additional Requirements Must be a U.S. Citizen Must be able to participate in a background investigation and qualify for a U.S. Government Security Clearance Key Competencies Effective communication and a positive disposition with staff at all levels Openness to learning new technologies Flexibility in adapting to changing priorities Strong work ethic, integrity, and motivation for excellence Respect for confidentiality and sensitive information Dependability and reliability Attention to detail and strong organizational skills Compensation and Benefits ES3 offers an enriching and rewarding environment for part-time staff, including: Competitive paid-time-off (PTO) accrual Dollar-for-dollar employer matching 401(k) contribution up to 6%, plus up to 2% profit sharing We've found that staff who participate in our retirement plan are more engaged and aligned with our company culture. ES3 is committed to helping our employees retire with dignity.

Product Support Technician Success Profile *This role is advertised as Technical Support Specialist but internally the role will be labeled Product Support Specialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product Support Technician. A successful candidate will be responsible for providing technical support and assistance to our customers while maintaining strong relationships with them. The Product Support Technician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products. Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET. A successful Support Technician Success will: Provide world-class support for Wavetronix products on the phone, via email, and in person. Document and track all customer interactions in CRM, including cases, activities, and communication. Track and update RMAs providing reports/updates to customers and internal teams. Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses. Master installation, configuration, and troubleshooting of Wavetronix products. Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person. Document processes, produce detailed trip reports, and maintain CRM knowledge base. Collaborate with the team, share information across the organization, and ensure final resolutions for support issues. Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary. Provide technical training on products to customers, both in the field and in-office. Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations. Build positive relationships with customers and provide excellent customer support. Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM. Maintain an expert-level understanding of Dynamics 365 Customer Service. Possess strong written and verbal communication skills. Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives. Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues. Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success. Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities. Requirements: Previous experience in a similar technical support role. Strong technical background with a technical degree or certifications IMSA Signal Technician Level I or Level II (Field) a plus but not required. Excellent problem-solving and troubleshooting skills. Proficiency in using CRM systems, preferably Dynamics 365 Customer Service. Knowledge of networking concepts. Exceptional written and verbal communication skills. Ability to work independently and within a team. Willingness to travel to multiple locations as required. Self-motivated and driven to achieve customer satisfaction. Strong organizational and time management skills. Compensation: 19-28/hr More specifically, the successful Product Support Technician will exhibit core competencies based on an aggressive training schedule as follows: 3 Month Milestones Understand company core values, strategies, and initiatives. Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment. Able to effectively use mobile and desktop tools and applications. Have a positive relationship with Wavetronix customers. Able to understand and effectively communicate technical procedures and processes to customers. Comprehend customer requirements and make appropriate recommendations to the client. Effectively communicate and cooperate with Technical Services and share information across the organization. Demonstrate a functional knowledge of the RMA process. Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems. 6 Month Milestones Master installation and configuration of Wavetronix products. Demonstrate the ability to troubleshoot, test, repair, and service technical equipment. Demonstrate functional knowledge of Wavetronix non-core product line. 12 Month Milestones Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products. Learn intersection and controller cabinet basic operation. Perform at least 5 solo technical customer visits. Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product Support Technicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem. If you are a dedicated and customer-oriented individual with a passion for technical support, we encourage you to apply for the position of Product Support Technician. Join our team and help us deliver world-class support to our valued customers. About Wavetronix Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities. Wavetronix is an affirmative action equal opportunity employer.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military