Technical support specialist jobs in San Diego, CA - 337 jobs
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Windows 11 Deployment Technician
Teksystems 4.4
Technical support specialist job in San Diego, CA
*Key Responsibilities:* * Perform hands-on Windows 10 to Windows 11 migrations, including: * Backing up and restoring user data * Installing and configuring Windows 11 * Reinstalling applications and ensuring compatibility * Validating successful migration and user acceptance
* Maintain accurate documentation of each migration, including asset tracking and ticket updates
* Provide deskside support for post-migration issues, including troubleshooting hardware, software, and network connectivity
* Collaborate with IT teams to escalate and resolve complex technical issues
* Ensure all work is performed in compliance with IT security and privacy policies
* *
*Top Skills & Qualifications*
* *Required:* Documented experience working with Windows 10/11
* *Preferred:* CompTIA A+ or Network+ certification
* Strong customer service and communication skills in a clinical or enterprise environment
* Ability to work independently and manage time effectively in a fast-paced setting
* Familiarity with imaging tools (e.g., SCCM, MDT) and remote support platforms is a plus
*Why Join This Project?*
* *Impactful Work:* Support user base by ensuring their technology is up-to-date and reliable
* *Team Environment:* Be part of a dedicated team supporting sites in San Diego, CA
*Job Type & Location*
This is a Contract position based out of San Diego, CA.
*Pay and Benefits*The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in San Diego,CA.
*Application Deadline*This position is anticipated to close on Jan 19, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$20-22 hourly 6d ago
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Premier Client Support Specialist - La Jolla, CA
Banktalent HQ
Technical support specialist job in San Diego, CA
Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our clients and with each other. Our workplace culture values each associate's unique experiences, background and perspectives and provides a collaborative environment for all employees to grow and thrive.
As a premier California-focused financial services company dedicated to serving its communities, families, and businesses (small, mid-sized and large), CB&T has been active for 70 years and has more than 80 full-service branch offices across the state. This dedication has helped the bank earn recognition as a perennial powerhouse in yearly voting for "Best Bank" and "Best Commercial Bank" from the readers of San Diego Union-Tribune and Orange County Register . Additionally, as a division of Zions Bancorporation, the bank has collected multiple Greenwich Excellence Awards for "Overall Client Satisfaction" in Small Business & Middle Market Excellence Awards.
We are looking for a Premier Client SupportSpecialist in San Diego, CA. This role focuses on coordinating all Premier Wealth Management support activities, special projects, internal controls, including training of new accounts functions, loan processing and serve as the liaison between Premier Wealth Management groups (Executive, Private and Non-Profit), Branch Administration, Compliance and other bank departments.
Essential Functions:
Coordinates all Premier Wealth Management support activities, special projects, internal controls, including training of new accounts functions, loan processing and serve as the liaison between Premier Wealth Management groups (Executive, Private and Non-Profit), Branch Administration, Compliance and other bank departments.
Processes and closes both routine and complex residential and commercial loans.
Communicates and consults with existing and prospective customers on products and services offered to ensure needs are met.
Accepts loan applications for underwriting and documentation and closes loans.
Reviews and audits loan documentation for accuracy and completeness and follows up as necessary.
May perform cash handling and deposit functions.
Other duties as assigned.
Qualifications:
Requires High School diploma or equivalent and some experience in private/executive banking, including regular client contact, or other directly related experience.
A college degree and 2 years related experience preferred.
Basic knowledge of bank products, procedures and customer service.
Ability to assist with working loan files and new relationships.
Must be knowledgeable in lending regulations.
Be familiar with common office software and applications.
Must have strong interpersonal, written, and verbal communication skills.
Must be able to work independently, prioritize projects, and follow through on deadlines.
Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits, including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products
This position is eligible to earn a base salary in the range of $20 - $22 hourly depending on job-related factors such as level of experience.
$20-22 hourly 2d ago
Junior Technical Support Specialist
La Jolla Institute for Immunology 4.6
Technical support specialist job in San Diego, CA
The position provides initial triage technicalsupport. Reviews and acts as primary point of contact for phone, walk-in and ticket support requests. Responsible for clarifying user requests, assisting in directing users to self-help resources and assisting the Tech SupportSpecialists in ticket resolution. Handles select functions related to employee hiring/terminations such as new machine setups, inventory and phone system updates.
Essential Duties and Responsibilities
Staffs the Institute help desk and any/all help systems.
Performs various account setup, maintenance, and termination.
Assists with workstation inventory control. Coordinates the specification, licensing control, installation, and upgrading of institute software assets.
Maintains software license records.
Assists in technicalsupport of users in the use of file and electronic mail systems
Perform other related duties and assignments as required
Leveling Requirements
Knowledge of Mac OSX and Windows operating systems. Experience with computer hardware and prior help desk experience a plus.
How to Apply
Interested applicants should submit their resume.
$51k-68k yearly est. 5d ago
Technical Support Specialist
CSA Global 4.3
Technical support specialist job in San Diego, CA
Full-time Description
Client Solution Architects (CSA) is currently seeking a TechnicalSupportSpecialist to support a program at San Diego, CA.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent on contract award.
How Role will make an impact:
Technical Proficiency:
Computer networking concepts, protocols, and security methodologies
System performance and availability monitoring
Network access, identity, and access management (e.g., Public Key Infrastructure)
Remote access technologies
Systems administration concepts
Common network tools (e.g., ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
Operating System command line execution (e.g., ipconfig, netstat)
Cloud computing service and deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)
Security Awareness:
Cybersecurity principles, threats, and vulnerabilities
National and international cybersecurity laws, regulations, and ethics
Organizational IT user security policies (e.g., account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes
Support and Service Delivery:
Risk management processes (assessment and mitigation)
Incident data analysis and trend identification
Service desk best practices
Customer service and communication skills
Technical training development and delivery
Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
Standard Operating Procedure (SOP) development and maintenance
Requirements
What you'll need to have to join our award-winning team:
Clearance: Must possess and maintain an active Secret Clearance
Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
IAT I Certification: A+, Network+, SSCP, CND, OR CCNA
What sets you apart:
IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP
$41k-74k yearly est. 18d ago
Desktop Support Technician
Kros-Wise 3.6
Technical support specialist job in San Diego, CA
We are seeking a Computer User SupportSpecialist to provide Tier I and II support for end-user systems within a secure Department of Defense environment. The specialist will assist in troubleshooting hardware, software, and network issues across local and remote users, while ensuring compliance with cybersecurity and system access protocols.
Key Responsibilities
Provide front-line technicalsupport via phone, email, and in person
Install, configure, and maintain workstations, laptops, and peripheral devices
Troubleshoot user access issues related to CAC, Active Directory, and network permissions
Support patch management, antivirus, and STIG compliance tasks
Assist in imaging systems and software deployment using tools like SCCM or MDT
Maintain inventory of IT assets and support lifecycle management
Escalate unresolved issues to higher-level system administrators or network teams
Log all support interactions in the ticketing system and track resolution status
Provide user guidance and training on common applications and security best practices
Minimum Qualifications
U.S. Citizenship and Secret clearance or eligibility
Associate's degree in IT, Computer Science, or related field (Bachelor's preferred)
3+ years of experience providing user and desktop support in a DoD or secure environment
Experience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshooting
Familiarity with DoD security policies, including RMF and DISA STIGs
Security+ certification required
Additional Preferred Qualifications
Experience supporting Navy Marine Corps Intranet (NMCI), NGEN, or similar DoD networks
Knowledge of Remedy, ServiceNow, or equivalent ITSM ticketing systems
Experience with DoD user account provisioning and revocation procedures
Familiarity with VDI environments (e.g., Citrix, VMware Horizon)
ITIL v4 Foundation certification
Experience working in a SIPR/NIPR dual-environment support role
Strong communication skills and ability to support non-technical users
$49k-65k yearly est. 60d+ ago
Speech Language Pathology Technology Support Specialist, College of Education, Health and Human Services
California State University System 4.2
Technical support specialist job in San Marcos, CA
Under the guidance of the Department Chair and Simulation Director, the Technology Specialist will provide comprehensive simulation support to the San Marcos campus. The role provides technical and mechanical support for the Speech-Language Clinic and simulation labs. The coordinator will work closely with the campus leads as a central resource for faculty, students, the campus community, and community partners.
Position Summary
Speech Language Pathology Technology SupportSpecialist (Technology SupportSpecialist I)
This is a full-time, temporary, non-exempt position ending on or before one year from date of hire. Reappointment to this position is dependent upon the individual's performance as well as administrative and budgetary considerations. The university reserves the right to terminate this appointment earlier than the scheduled expiration date.
For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page.
Pay, Benefits, and Work Schedule
Anticipated Hiring Salary Amount: $4,595 per month
CSU Classification Salary Range: $4,595 - 6,694 per month
Salary is commensurate with the background and experience of the individual selected.
This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year.
A comprehensive benefits summary for this position is available online by visiting our Benefits Portal. The CSU Total Compensation Calculator demonstrates the significance of the benefits package.
This position is required to work in person on campus.
California State University San Marcos
A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and student success. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve.
California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues.
Cutting-edge research meets hands-on application at our campus and in the real world.
Application Process
This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on December 7, 2025.
Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at ************** or e-mail: ************.
Supplemental Information
Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at ***********************************************
Pursuant to the CSU Out-of-State Employment Policy, as of January 1, 2022, the California State University is prohibited from hiring employees to perform CSU-related work outside the state of California.
California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas).
Advertised: Nov 20 2025 Pacific Standard Time
Applications close:
$4.6k-6.7k monthly Easy Apply 28d ago
IT Support Technician - SSD
KP Industries, Inc. 3.7
Technical support specialist job in San Diego, CA
The individual contributor is primarily responsible for providing the first or second level support to resolve problems with products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors.
Essential Responsibilities:
Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
Provides first level and basic second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).
Supports troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems.
Supports efforts to analyze and prioritize incoming requests and alerts.
Follows procedures for incident escalation and notification to leadership.
Escalates routine problems, as necessary, to appropriate resource (e.g., support team or vendor).
Resolves non-complex problems and attempts to resolve complex problems.
Follows and supports the development of standard operating procedures.
Supports tracking and documentation of details of problems, status of service requests, and resolutions.
Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
Supports the documentation of workarounds for problem records and changes to proactive processes.
Reviews information (e.g., procedures, installation, configuration) related to new technology.
Provides the knowledge repository for routine and moderately complex technicalsupport.
Supports the execution of disaster recovery and business continuity processes and events.Qualifications Minimum Qualifications:
Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum two (2) years IT experience in a support or operations environment.
Additional Requirements:
$45k-73k yearly est. Auto-Apply 3d ago
IT Support Specialist
Identified Talent Solutions
Technical support specialist job in San Diego, CA
Job Title: IT SupportSpecialist (Temp)
Job Type: Temporary Support
Job Overview: We are seeking a highly skilled and diverse IT SupportSpecialist to join a thriving healthcare team for a temporary position. The successful candidate will play a crucial role in maintaining and improving the IT infrastructure and ensure the seamless operation of critical IT systems. The IT SupportSpecialist provide technical assistance and support related to computer systems, hardware, and software to the organization. The IT SupportSpecialist will be responsible for troubleshooting IT issues from inception to resolution, escalating tickets as needed. Familiar with both Office 365 and Apple/Mac is preferred.
Responsibilities:
User Support:
Provide frontline technicalsupport to end-users, including professionals and administrative staff.
Respond to IT support requests promptly, addressing hardware, software, and network-related issues.
Assist users with software installations, updates, and configuration.
Hardware and Software Maintenance:
Perform regular maintenance on computer systems, ensuring optimal performance.
Install, configure, and troubleshoot hardware components and peripherals.
Collaborate with vendors for hardware and software procurement.
Network Support:
Monitor and maintain the integrity of the network infrastructure.
Troubleshoot network connectivity issues and ensure secure data transmission.
Assist in the implementation of network upgrades and expansions.
Security Compliance:
Enforce and adhere to healthcare industry regulations and security standards.
Implement security protocols to safeguard sensitive patient information.
Conduct regular security assessments and audits.
Documentation and Training:
Create and update technical documentation for systems, procedures, and configurations.
Provide training to end-users on IT best practices and security awareness.
Collaboration and Communication:
Work closely with other IT team members to address complex technical issues.
Collaborate with healthcare professionals to understand their unique IT needs.
Communicate effectively with all stakeholders, providing regular updates on ongoing issues and resolutions.
Qualifications:
Minimum of 2 years' experience with help desk support, troubleshooting common IT issues required. Previous Help Desk experience is required.
2 or 4-year IT related degree preferred. Relevant IT/Systems certifications a plus.
Must be able to manage multiple tickets at one time.
Demonstrate problem solving skills and solution development skills.
Experience with ticketing systems and multiple vendor solutions. Certification A+ is highly preferred.
Excellent time management, interpersonal and written and verbal communication skills.
Ability to multi-task and prioritize workload, while maintaining efficiency and quality of work.
Familiarity with working in a lab environment a plus.
This temporary position is located on-site in the San Diego, CA area.
Hourly Pay Rate: $32-38/hr
$32-38 hourly 60d+ ago
211899 / Technical Support Analyst
Procom Services
Technical support specialist job in San Diego, CA
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom's areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Job Description
Provide Incident Support and Request Fulfilment to the customized Software Toolchain environment which is based on Git/Gerrit/Jenkins, Artifactory, including the testing cloud environment, etc.
ITIL - Incident Management: To manage the lifecycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible.
ITIL - Event Management: Make sure that the Git/Gerrit software toolchain environment CIs and services are constantly monitored.
ITIL - Request Fulfilment: To fulfil Service Requests, which in most cases are minor (standard) Changes or requests for information.
Monitor and troubleshoot the alerts from monitoring system for the software toolchain environment
Monitor and analyse the continuous integration jobs based on Jenkins, and contact stakeholders of the jobs for troubleshooting, if necessary.
Documentation of technical fix solution and knowhow
Participate in team meeting if required
Participate in downtime maintenance testing, if required
Support the software toolchain environment on day-to-day work, including any possible applications tools issues, services, or workflow related issues and services.
Knowledge handover upon completion of assignment, if required.
Qualifications
Work experience at least 2 years, administration of Git/Gerrit/Jenkins, and/or other open source tools, e.g. Artifactory etc.
Experienced in Linux environments, comfortable in networking topics
Scripting experience in Java, Python, is a plus.
Fast learner and self-motivated in learning in new environment
Strong analytical and problem solving skills
Customer orientation
Good team player and good communication skills
English (written and spoken) is a must
Additional Information
PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.
$45k-77k yearly est. 18h ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in San Diego, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$37k-50k yearly est. 9d ago
Speech Language Pathology Technology Support Specialist, College of Education, Health and Human Services
Csusm Recruitment
Technical support specialist job in San Marcos, CA
Under the guidance of the Department Chair and Simulation Director, the Technology Specialist will provide comprehensive simulation support to the San Marcos campus. The role provides technical and mechanical support for the Speech-Language Clinic and simulation labs. The coordinator will work closely with the campus leads as a central resource for faculty, students, the campus community, and community partners.
Position Summary
Speech Language Pathology Technology SupportSpecialist (Technology SupportSpecialist I)
This is a full-time, temporary, non-exempt position ending on or before one year from date of hire. Reappointment to this position is dependent upon the individual's performance as well as administrative and budgetary considerations. The university reserves the right to terminate this appointment earlier than the scheduled expiration date.
For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page.
Pay, Benefits, and Work Schedule
Anticipated Hiring Salary Amount: $4,595 per month
CSU Classification Salary Range: $4,595 - 6,694 per month
Salary is commensurate with the background and experience of the individual selected.
This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year.
A comprehensive benefits summary for this position is available online by visiting our Benefits Portal. The CSU Total Compensation Calculator demonstrates the significance of the benefits package.
This position is required to work in person on campus.
California State University San Marcos
A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and student success. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve.
California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues.
Cutting-edge research meets hands-on application at our campus and in the real world.
Application Process
This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on December 7, 2025.
Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at ************** or e-mail: ************.
Supplemental Information
Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at ***********************************************
Pursuant to the CSU Out-of-State Employment Policy, as of January 1, 2022, the California State University is prohibited from hiring employees to perform CSU-related work outside the state of California.
California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas).
$4.6k-6.7k monthly Easy Apply 55d ago
IT Support Analyst
Skilled Wound Care
Technical support specialist job in Vista, CA
Our company is seeking an experienced IT Support Analyst with 2-3 years of experience in Mac, Windows, and Linux systems, as well as 2-3 years of experience with iOS and Android mobile operating systems, to join our team. The IT Support Analyst will be responsible for technical systems account creation and management, asset tracking and management, device setups and configurations (laptops, desktops, mobile devices), server monitoring, and administrative work. This position has the potential to grow into a Systems Administrator role after 2-3 years based on performance.
Key Responsibilities:
Create and manage technical systems accounts, including email accounts and user permissions.
Manage asset tracking and management processes for all hardware and software used in the organization.
Perform device setups and configurations for employees, including laptops, desktops, mobile devices, and peripherals.
Monitor servers and other technical systems for performance issues and troubleshoot problems as necessary.
Perform administrative work related to maintaining the technical infrastructure, including software updates and backups.
Monitor our security platforms, such as Threatdown and security logs, for any red flags or issues and escalate them.
Work with integrity and honesty to ensure protection of patient and employee data.
Collaborate with other IT staff to ensure system stability and security.
Qualifications:
2-3 years of experience with Mac, Windows, and Linux systems.
2-3 years of experience with iOS and Android mobile operating systems.
Extremely organized with a keen attention to detail.
2-3 years of experience with technical hardware and software.
2-3 years of experience managing Active Directory and other similar account management platforms.
2-3 years working with networking, including switches, firewalls, security gateways, and wiring.
Working understanding of cloud infrastructure such as AWS, GCP, Azure, or similar (no actual experience needed, but the position might evolve to work with these technologies)
Bachelor's degree (may be substituted with additional work experience)
1-3 years of experience with MDMs and other remote management platforms
Healthcare experience preferred.
Physical Demands:
Must be able to lift up to 40 pounds.
Must be able to work on your feet for extended periods.
Work Environment:
This position is 100% on site and will require you to commute to our office location in Playa Vista, CA every day.
Other Requirements:
Great at working with a team and communicating with multiple departments up to and including Managers.
Ability to think and act proactively and identify and solve complex problems.
Benefits:
Competitive compensation, Medical, Dental, Vision, 401K, PTO.
A collegial work environment built by passionate and dedicated teammates; a rapidly expanding organization with opportunities to learn, contribute and grow with the company.
Pay:
$27.00-32.00/hour based on experience/education.
If you meet the above qualifications and are looking for an exciting career opportunity in IT, please submit your resume for consideration. To learn more information contact us today at **************! Or visit us at ************************
Great Place to Work Certified!
Skilled Wound Care is proud to be Certified™ by Great Place to Work for the 3rd year in a row. The prestigious award is based entirely on what current employees say about their experience working at Skilled Wound Care. This year, 95% of employees said it's a great place to work - 39% higher than the average U.S. company.
Skilled Wound Care will ask all candidates to perform pre-employment confidential DiSC testing and appropriate relevant skills testing prior to hiring.
(Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information).
"SWC1"
$27-32 hourly Auto-Apply 1d ago
Help Desk Technician
Commercial Real Estate Exchange, Inc. (Crexi 3.7
Technical support specialist job in Vista, CA
About Crexi
Crexi is reimagining commercial real estate with an AI-powered platform built to deliver smarter, more efficient solutions at every stage of the deal lifecycle. From real-time data and market insights generated by Crexi Intelligence, to targeted property marketing and seamless deal management through Crexi PRO, and a transparent, time-bound bidding experience with Crexi Auction- Crexi enables users to evaluate opportunities, maximize exposure, and close with speed and confidence. To date, Crexi has facilitated over $1 trillion in transactions, 8.6 billion square feet leased, and supports a growing community of more than 2 million monthly active users.
Crexi's mission is to catalyze the next generation of commercial real estate through three core pillars: Access, Innovation, and Connection. Crexi's platform democratizes CRE by providing unprecedented access to market insights and opportunities, accelerates CRE dealmaking with purpose-built technology that enhances speed and transparency; and empowers CRE professionals with a centralized platform designed for real-time collaboration and success.
About This Role:
We are seeking a customer-focused Help Desk Technician to provide tier-1 and tier-2 technicalsupport to our organization. This role serves as the first point of contact for end-users experiencing technical issues and plays a critical role in maintaining productivity across the organization.
What You'll Do:
Respond to and resolve tier-1 and tier-2 support requests via phone, email, and ticketing system
Troubleshoot hardware, software, and network connectivity issues
Provide support for Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, and OneDrive
Support MacOSX, Windows 10/11 operating systems and assist with configuration and troubleshooting
Manage user accounts, passwords, and permissions in Jumpcloud and Azure AD
Install, configure, and maintain desktop computers, laptops, and printers.
Escalate complex issues to senior IT staff when necessary
Documentation and Process
Accurately document all support interactions in the ticketing system
Create and maintain knowledge base articles for common issues and solutions
Follow established IT procedures and protocols
Track and monitor ticket status to ensure timely resolution
Customer Service
Deliver excellent customer service with patience and professionalism
Communicate technical information clearly to non-technical users
Set appropriate expectations regarding issue resolution timeframes
Follow up with users to ensure issues are fully resolved
Who You Are:
1-3 years of experience in a help desk or technicalsupport role
Strong working knowledge of MacOSX and Microsoft Windows operating systems
Experience with Microsoft 365 suite and related cloud services
Understanding of Microsoft 0365 user and group management
Familiarity with basic networking concepts (TCP/IP, DNS, DHCP)
Excellent problem-solving and troubleshooting skills
Strong written and verbal communication skills
Ability to prioritize and manage multiple support requests simultaneously
Customer service orientation with a positive attitude
Preferred Experience:
Experience with remote support tools (Teamviewer, Splashtop)
Knowledge of ITIL framework and best practices
Experience with ticketing systems (ServiceNow, Atera, NinjaOne, etc.)
Basic understanding of cybersecurity principles
Why Crexi?
Full Medical, Dental, Vision Health Benefits
Competitive Compensation Package, Base, Bonus, and Stock Options
401K
Growth Opportunities and Career Development
Gym Membership to LA Fitness Fitness
Perks and Discounts from Perkspot
The anticipated base salary range for candidates who will work in our Playa Vista, California location is $28/hr - $32/hr. The final salary offered to a successful candidate will depend on several factors, which may include, but are not limited to, the type and length of experience applicable to the role and within the industry, education, geographic location, etc. Commercial Real Estate Exchange, Inc (“Crexi”) is a multi-state employer, and this salary range may not reflect positions that work in other states.
Crexi is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Crexi will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
$32 hourly Auto-Apply 31d ago
Help Desk Support - Level 2 (Carlsbad) 12025
Noesis Group
Technical support specialist job in Carlsbad, CA
Looking for a new opportunity with amazing benefits?
Come work for the best. Noesis Group, Inc. provides IT/IS consulting services to the business, educational and pharmaceutical communities of San Diego and Orange Counties. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more. Our mission is to generate loyal, satisfied, and long-term clients. Our ongoing success in accomplishing this goal has been attributed to the character and caliber of the professionals that comprise the Noesis team. Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful.
Would you like to be part of our growing professional team? We offer an exceptional work environment, great benefits and many opportunities for professional growth. Some of our benefits include: fully paid medical and dental, matching 401K plan, and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority. Noesis offers a $5000.00 annual training budget for employees who wish to further their education in Information Technology.
We are currently seeking a highly motivated, full time Help Desk SupportSpecialist-L2 to provide outstanding service to our San Diego County client base.
JOB DESCRIPTION
Under the direct supervision of the Technology Manager, the Help Desk SupportSpecialist-L2 will provide on-site technicalsupport for Noesis clients. The Help Desk SupportSpecialist-L2 must be able to quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The Help Desk SupportSpecialist-L2 may serve as a “first point of contact” for end-user technicalsupport needs. This is a full-time position with a regular schedule of 40 hours per week. The Help Desk SupportSpecialist-L2 must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic.
SKILLS / REQUIREMENTS
Because we only hire the best candidates, you must have the following skills and education to be considered:
Able to build and maintain supportive relationships within the organization
Highly accurate, organized and detail-oriented
Excellent customer service skills
Exceptional oral and written communications skills
Excellent technical writing and documentation skills
Above-average analytical and deductive reasoning skills
Ability to learn new technologies quickly and easily
Work efficiently and reliably in unsupervised and varying environments
Maintain calm and professional composure in stressful environments
Demonstrated track record of offering excellent customer service over the phone
Possess significant working knowledge of all of Microsoft's operating systems
Willing to travel to on-site locations to support clients desktop needs
Have a strong working knowledge of all of the components in Microsoft's Office suite
Able to quickly and efficiently diagnose and resolve problems with both PC and MAC
Able to diagnose and resolve networking problems using industry standard tools and procedures
Active Directory Management
Azure / Active Directory Hybrid
Intune Windows 10 Management
Intune MDM Management iPads / iPhones / Android
Microsoft SCCM or MDT
Group Policy Management
PowerShell for Office 365 and Azure
Prefer Scripting Skills including PowerShell and batch files
Windows 11 Install / configure / diagnostics
Windows 11 image creation and deployment
Prefer one or more current Microsoft certifications
Must have a High School diploma or equivalent
Must have a valid CA Drivers License
Prefer a 4-Year college degree (Bachelor's or above) or equivalent experience
5+ years of highly relevant, extensive, hands-on experience
Please submit your electronic resume and a personalized cover letter to ************************************ Please do not contact the hiring company directly. Principals only; recruiters, please don't contact this job poster.
$45k-78k yearly est. 60d ago
Information Technology
Veterans Prime, Inc.
Technical support specialist job in San Diego, CA
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
$50k-92k yearly est. Auto-Apply 60d+ ago
Help Desk IT Technician II
Military, Veterans and Diverse Job Seekers
Technical support specialist job in San Diego, CA
The Help Desk IT Technician II is responsible for providing remote and on-site technicalsupport to users in an efficient and accurate manner. Help Desk is the front line and responsible for solving basic technical problems. The Help Desks objective is to quickly identify a customers issue and resolve basic desktop issues with that user.
Specific Job Duties Include:
Answer incoming Help Desk calls and emails
Create tickets and collect basic client information such as:
Company information
User
Issue
Whos effected
Perform basic Help Desk troubleshooting
Password resets
Add/Remove O365 licenses
Fix broken mapped network drives
Add/remove PC user (Local/Domain)
Install updates
Add printers (Local and Networked)
Install client-side software
Troubleshoot client-side network connections
Setup email on mobile devices
Act as HelpDesk Tier 1 escalation
Perform Intermediate HD Troubleshooting (Expected resolution time of 30min or less)
Restore files
Review application issues
Identify and address network outages
Troubleshoot group policies
Troubleshooting site-to-site and point-to-site VPN issues
Address network connectivity issues
Review server space issues
Requirements:
1-3 years of experience in Help Desk or IT support position
High School diploma or GED equivalent
Strong networking knowledge
Ability to problem solve and troubleshoot
Familiar with Windows Server
Excellent verbal and written communication skills
Detail-oriented and organized
Ability to multitask and excellent time management skills
Work as a proactive team member in an office setting
Fast-paced learner with 1-2 week training period
Working knowledge of Microsoft O365 email and office
Working knowledge of Microsoft Windows
$50k-92k yearly est. 60d+ ago
2026 Internship ITS (Information Technology Solutions)
Solar Turbines Incorporated 4.4
Technical support specialist job in San Diego, CA
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Internship Program - ITS (Information Technology Solutions)
This position is part of our Information Technology Solutions (ITS) Internship Program. The ITS Internship Program provides the foundation for the future success of Solar Turbines technology professionals and the future success of the organization. The purpose of the program is to start the development and training of the next generation of well-rounded and highly competent technology professionals through fun and challenging achievable projects.
Program Goals:
Begin building technical foundation
Provide challenging assignments
Develop enterprise perspective
Begin network building
Transition to job offers after schooling is complete
Build pride and engagement
Program assignments vary for each individual and are decided upon between management and the employee based on the needs of the business. Work assignments can range from assisting in quality assurance, software development, customer support, project management, system administration.
Each program consists of yearly rotations in departments such as:
Engineering, Sales, Service & HR IT
Enterprise Applications
Client Support Services
Cybersecurity
Solar Analytics
Infrastructure Services
Manufacturing IT
Interfacing with critical support and business roles to develop an understanding of our technology life cycle and how IT supports the business.
Once the internship is nearing the end, management will celebrate the accomplishments of the internship team members and provide feedback on their time as interns.
Minimum qualifications:
Currently enrolled in a Bachelor's or Master's program at an accredited school
Current overall GPA of at least 2.8 on a 4.0 scale.
0-3 years of related experience.
Previous internship and/or relevant project experience in a technology related field.
Must be able and willing to relocate to San Diego, CA for the duration of the internship
Preferred Qualifications:
Ability to work in a fast-paced cross-functional team environment.
High energy level and sense of urgency.
Strong verbal and written communication skills.
Good business / technical judgment.
Ability to handle multiple priorities for a variety of tasks.
Compensation:
The hourly compensation for this role is $22.50-$39.00. Actual compensation will be determined by graduation year and degree type.
#2026ETPosting
This position requires working onsite five days a week.Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at ****************************
Posting Dates:
January 8, 2026 - April 30, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
$22.5-39 hourly Auto-Apply 9d ago
GigaKOM Internship Program- IT Engineering
Gigakom
Technical support specialist job in San Diego, CA
IT & Engineering Internship Program
About Us
GigaKOM has been a leading provider of enterprise IT solutions for over 20 years, serving educational institutions, government agencies, and businesses across California. Through strategic partnerships and a commitment to innovation, we deliver cost-effective and reliable services that help our clients thrive in a digital-first world.
Now, through our Internship Program, we're opening our doors to the next generation of tech talent. If you're passionate about AI, systems infrastructure, or network engineering, this is your opportunity to gain real-world experience in a fast-paced and mission-driven tech company.
About the Internship Program
The IT & Engineering Internship is designed for aspiring tech professionals who want to explore fields such as:
Artificial Intelligence & Automation
Network Infrastructure & Cybersecurity
Systems Engineering & Cloud Services
TechnicalSupport & IT Operations
You'll be part of a team developing and supportingtechnical solutions that power public-sector organizations and enterprise clients throughout California.
Duration & Schedule
Term: 8-12 weeks (possibility for extension based on performance)
Start Date: Rolling start dates offered year-round
Schedule: Flexible part-time or full-time options
Key Responsibilities
As an IT & Engineering Intern at GigaKOM, you'll:
Assist in configuring and maintaining secure network infrastructures
Support deployment and monitoring of cloud-based and on-premise systems
Collaborate on AI-related initiatives including automation tools, chatbots, and data pipelines
Troubleshoot hardware and software issues across multiple platforms
Participate in systems design reviews, documentation, and testing
Gain exposure to cybersecurity best practices and enterprise IT frameworks
What We're Looking For
Required:
Current enrollment in or recent graduation from a Computer Science, IT, Engineering, or related program
Foundational knowledge of networking, operating systems, and system architecture
Proficiency with tools such as Python, Bash, PowerShell, or SQL
Strong analytical and problem-solving abilities
Willingness to learn and contribute in a team-oriented environment
Preferred:
Experience with AI tools, cloud platforms (AWS, Azure, or GCP), or scripting languages
Familiarity with routers, firewalls, VLANs, and network diagnostics
Interest in public-sector IT solutions, security, or emerging technologies
Mentorship & Development
Get assigned a mentor within the IT or Engineering team
Join weekly sessions focused on cutting-edge tech topics, project management, and industry best practices
Receive continuous feedback and a comprehensive performance review at the end of the program
Compensation & Perks
Compensation: Paid and unpaid roles available depending on role and availability
Professional Development: Workshops, tech demos, and access to virtual industry events
Career Growth: Strong interns may be considered for part-time or full-time roles after the internship
Team Culture: Inclusive, collaborative, and innovation-focused
Communication & Collaboration
Reports To: Engineering Manager or Internship Program Coordinator
Collaborates With IT staff, software developers, project managers, and fellow interns
Application Process
Ready to explore a career in tech with real impact? Submit your resume and a short statement of interest-be sure to mention your passion for IT/Engineering and what you're eager to work on at GigaKOM.
Build your future with GigaKOM. Work on impactful projects, deepen your technical skills, and join a company that is driving digital transformation in the public sector.
$34k-51k yearly est. 60d+ ago
Network Support Technician
Conceras
Technical support specialist job in San Diego, CA
Network SupportTechnician Clearance Required: Active Top SecretOverview The Network SupportTechnician will provide network, desktop, and on-site technicalsupport for the Portsmouth Naval Shipyard Detachment in San Diego (PNS-DET). This role combines traditional network support duties with hands-on field work, desktop support, and secure equipment handling in operational Naval environments-including work aboard submarines and pier-side facilities. The ideal candidate has a mix of Help Desk experience, switch configuration capability, cable handling skills, and the ability to operate confidently in tight, high-security, Navy workspaces.Key Responsibilities
Network Support & Troubleshooting
Configure and troubleshoot network switches (Cisco or similar).
Diagnose communication issues between endpoint devices and switches.
Update IOS/firmware on switches, routers, and wireless access points.
Support installation, removal, and reinstallation of network equipment during submarine or barge moves.
Map network drives, assign IP addresses, configure printers, and support network connectivity for users.
Desktop / Help Desk Responsibilities
Provide Tier I/II user support for software installs, printer setup, account access, and common workstation issues.
Utilize ticketing systems for documentation and workflow (Remedy, ServiceNow, or similar).
Enable/disable user accounts following established procedures.
Support end users in a secure military environment with professionalism and clear communication.
Secure Communications Equipment (COMSEC) Support
Handle TACLANE devices, including key uploads (EKMS) and battery changes.
Follow all Navy COMSEC handling policies-errors can result in personal consequences.
Maintain strict policy discipline when managing encryption equipment.
Physical Network Infrastructure
Install, mount, label, and document wired and wireless equipment in network closets, cabinets, safes, and pier-side locations.
Assist with copper and fiber optic cable runs (pulling, terminating, routing).
Transport equipment, tools, and materials between PNS-DET sites.
Support site surveys in accordance with BICSI and Unified Facilities Criteria standards.
Operational Environment Work
Perform technical tasks aboard submarines and in confined spaces.
Carry equipment down ladders and maneuver gear in tight quarters.
Work in close proximity with Navy personnel and contractor teammates.
Coordination & Communication
Serve as a liaison with Code 109.11 and PNS-DET technical teams.
Participate in planning for building moves, cabling changes, or infrastructure modifications.
Communicate clearly with both technical and non-technical personnel.
Qualifications
Active Top Secret clearance.
Hands-on experience configuring switches and troubleshooting network connectivity.
1-3 years of Help Desk/Desktop Support experience.
Experience using ticketing systems in an IT operations environment.
Ability to work in tight or confined spaces (submarines).
Ability to transport and install network equipment.
Strong communication skills and adaptability to military work environments.
Preferred
Familiarity with TACLANE/EKMS devices or other COMSEC equipment.
Navy, DoD, shipyard, or submarine environment experience.
Experience conducting site surveys using BICSI standards.
Fiber/copper cabling installation experience.
Understanding of basic network security principles.
CompTIA Security+, Network+, or CCENT/CCNA certifications.
$41k-56k yearly est. Auto-Apply 51d ago
IT Desktop Support Lead
Acadia Pharmaceuticals 4.7
Technical support specialist job in San Diego, CA
Please note that this position can be based in San Diego, CA. Acadia's hybrid model requires this role to work in our office three days per week on average.
The IT Desktop Support Lead is responsible for overseeing the daily operations of the help and service desk teams, while actively participating and providing advanced support to all Acadia Pharmaceutical IT clients. This includes supporting clients in office settings, home offices, offsite facilities, and within our mobile workforce.
As the IT Desktop Support Lead, the individual will be responsible for conducting root cause analysis (RCA), ensuring teams consistently meet service level agreements (SLAs), analyzing and reporting on queue trends and key performance indicators (KPIs), and providing production support for meetings. They will handle escalations and assist with various projects, including system engineering initiatives and the integration of emerging technologies such as automation and AI-driven support tools. Additionally, they will develop, improve, and update documentation, knowledge bases, and training materials, enforce compliance with processes and procedures, and ensure effective communication and alignment of teams with relevant information and duties, while also prioritizing cybersecurity measures.
Primary Responsibilities
Oversee and ensure the teams are operating efficiently and adhering to processes and procedures, driving client satisfaction through exceptional customer support.
Record, track, and analyze team SLAs and workflows, monitor and report on team performance, metrics, and queue trends.
Provide advanced technicalsupport and handle escalated requests for administration of mobile device management (MDM) tools, Office 365, virtual environments, desktops, Exchange/Active Directory requests and some system engineering initiatives of emerging technologies.
Act as a senior technical business partner for other internal IT teams.
Assist in asset management procedures, including inventory of equipment, software licenses, and maintain organization and tracking of intake for backups, imaging, restores, and vendor interactions.
Document detailed information for all support efforts in the ITSM system as per procedures.
Troubleshoot and provide resolutions for hardware/software issues, root cause analyses (RCAs), and communicate feedback to staff and clients on resolved or in-progress problems and incidents.
Update and create knowledge and work instructions where needed.
Gather appropriate data to escalate to higher-level teams or provide proper triaged information to business partners/owners when necessary.
Administer Active Directory, Office 365, RMM, Adobe, and other portal consoles, including account management and password resets.
Handle procurement requests for software, hardware, peripherals, and mobile devices.
Support and assist with projects, events, and company initiatives, including setup and support for meetings, conferences, and events.
Develop and update training materials and provide guidance to support teams.
Other responsibilities as assigned.
Education/Experience/Skills
Bachelor's degree in Information Technology, Computer Science, Systems & Network Engineering, or related field. Targeting 3-5 years of progressive experience leading teams, understanding and having technical expertise in an IT regulated ITIL and GxP enterprise environment. An equivalent combination of relevant education and applicable job experience may be considered.
Key Skills:
Extensive technical knowledge of Windows operating systems, command lines, PowerShell, Office Suites, and endpoint management.
Excellent oral and written communication skills.
Proven experience in leading customer-focused teams.
Strong technical and analytical skills for investigating and resolving issues.
Exceptional organizational skills with keen attention to detail.
Ability to multitask, adapt quickly, and effectively resolve concerns under pressure.
Proficient in desktop/laptop technologies, including Windows 10/11, Office 365, SaaS applications, virtual environments, RMM, MDM, networking, wireless, encryption, RCA, and troubleshooting.
Ability to manage technical projects effectively.
Outstanding customer service and interpersonal skills, with the ability to mentor junior support staff.
Excellent research, data gathering, analytics, and reporting skills.
Ability to interpret and present ideas in user-friendly language.
Good understanding of computer and mobile device management tools.
Agile mindset for critical thinking and problem resolution.
Strong listening skills and ability to follow instructions.
Proficient in creating reports, including graphs, charts, statistics, and logs.
Good understanding of telephony technology, VOIP, and mobile devices.
Skilled in troubleshooting MFP copiers and printers.
Extensive experience in providing audio-visual, production meeting, and event support.
Experience in dynamic and fast-paced enterprise environments.
Strong sense of urgency and ability to prioritize tasks.
In-depth knowledge and experience with command lines, PowerShell, VB batch scripting, ConnectWise Automate, Box, Office Suites, O365 administration, ServiceNow, ADUC/GPOs, endpoint management security, and communication tools.
Must be able and willing to travel on occasion.
Physical Requirements
This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication in a standard office environment and while working independently from remote locations. The employee must occasionally lift and/or move up to 20 pounds. This position requires the ability to travel independently overnight and/or work after hours as required by travel schedules or business needs.
#LI-HYBRID #LI-CA1
$97k-138k yearly est. Auto-Apply 6d ago
Learn more about technical support specialist jobs
How much does a technical support specialist earn in San Diego, CA?
The average technical support specialist in San Diego, CA earns between $35,000 and $98,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.
Average technical support specialist salary in San Diego, CA
$59,000
What are the biggest employers of Technical Support Specialists in San Diego, CA?
The biggest employers of Technical Support Specialists in San Diego, CA are: