Technical support specialist jobs in Santa Cruz, CA - 506 jobs
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Tech Patent Prosecution Specialist
Vanguard-Ip
Technical support specialist job in Palo Alto, CA
A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation.
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$76k-129k yearly est. 5d ago
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Information Technology Desktop Support
Infojini Inc. 3.7
Technical support specialist job in Mountain View, CA
Job Title - IT Desktop Technician II
Duration : 6 months (Possible Extension)
Job Descriptions:
This is the full journey-level class within the IT Desktop Technician classification series. This class is distinguished from the IT Desktop Technician I by the assignment of the full range of duties of the class series. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and they are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level. This class is further distinguished from that of a Senior IT Desktop Technician in that the latter has lead responsibility for desktop support activities as well as functional lead supervision over lower-level classifications in the class series.
This class receives general supervision from the Information Technology Manager and/or Information Technology Operations Manager; and job assignment and technical direction may be received from the Senior IT Desktop Technician.
Examples of Duties:
Duties may include, but are not limited to, the following:
Test, install, troubleshoot, and maintain desktop hardware and software, such as desktop computers, related peripherals, software applications, and printers.
Test, install, troubleshoot, and maintain telecommunication hardware and software, such as desktop phone sets, related peripherals, software applications, and City- approved PDAs and cell phones.
Operate, input data, and perform program/procedure maintenance on designated technology systems; provide documentation, testing, implementation, and maintenance; and provide application support as assigned.
Interface with end-users; and resolve problems and complaints.
Develop lesson plans and assist in training staff in desktop software applications.
May provide recommendations on desktop standards, such as hardware and software, and provide technicalsupport for these platforms and applications.
Keep current on technical advances in desktop hardware and software related to equipment utilized by the City.
Evaluate obsolescence of desktop equipment and recommend replacement when appropriate.
Be familiar with fundamental network and network devices, such as printers, PDAs, etc.
Transport, install, and configure desktop and technology-related equipment; and maintain departmental equipment inventories.
Perform other related duties as assigned.
Knowledge of: Designated technology services, systems, equipment, applications, operations, and associated peripheral equipment; methods, tools, and procedures used in the installation, repair, maintenance, enhancement, and configuration of designated technology systems, peripheral equipment, and work stations; technology support services; designated systems and applications; inventory management and appropriate methods of record-keeping software and standards; local and wide area network; security systems and procedures; desktop computer and network software packages; disaster recovery and prevention methods and procedures; principles of and methods of training; and effective methods of communication, including report writing and verbal communication.
Ability to: Perform preventative maintenance; evaluate desktop software and peripheral hardware; install, configure, and maintain desktop software (mail client, word processing, spreadsheets, etc.); install and upgrade desktop peripherals; analyze problems and take necessary corrective actions; read and interpret manuals and operating instructions; maintain accurate records; complete assigned work and meet deadlines; perform training (i.e., desktop computer operations, new employee, etc.); operate office equipment as needed to perform work; operate various desktop and server computer equipment; provide good customer service and maintain effective working relationships with those contacted in the course of work.
Experience and Training Guidelines: A combination of relevant experience, education, and training that will satisfy the required minimum qualifications, knowledge, and abilities.
Education equivalent to an associate's degree in computer science or a related field from an accredited college or university with two years of progressively responsible experience providing computer help desk service in a professional business or municipal environment. Possession and maintenance of a valid CompTIA A+ certificate, Microsoft 365 Certified: Modern Desktop Administrator Associate, or equivalent may be substituted for the associate's degree.
Required Licenses or Certificates: Possession of or the ability to obtain a valid Class C California Driver License and maintain a good driving record.
Best Regards
$84k-112k yearly est. 3d ago
Information Technology Support Technician
The Mice Groups, Inc. 4.1
Technical support specialist job in San Mateo, CA
As an IT SupportTechnician, you'll be responsible for ensuring smooth computer operations for end users. This includes handling help requests, troubleshooting hardware/software issues, and maintaining systems both remotely and onsite.
Key Responsibilities:
Respond to help desk requests via phone and ticketing systems
Troubleshoot Apple and Windows hardware/software issues
Perform routine maintenance and updates on workstations and servers
Maintain accurate documentation and customer databases
Assist users with purchasing decisions and provide excellent customer service
Create help sheets and knowledge base articles
Technical Skills Required:
Hands-on experience with Windows OS, Microsoft Office, antivirus/firewall tools
Familiarity with Active Directory, Exchange, and server environments (Windows Server 2008/2012/2016)
Experience with ticketing systems like Jira/Confluence and ConnectWise
Strong understanding of workstation/server hardware components
Soft Skills:
Excellent communication and interpersonal skills
Detail-oriented, self-motivated, and able to multitask in a fast-paced environment
• • Strong problem-solving abilities and customer service orientation
Pay for this position is based on market location and may vary depending on job-related knowledge, skills, and experience. As a contractor, you may also be eligible for health benefits such as health, dental, and vision as well as access to a 401K plan.
We are an equal-opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose the personal information of our candidates.
$48k-85k yearly est. 4d ago
Technical Support Engineer
Matlen Silver 3.7
Technical support specialist job in Fremont, CA
Job Title: R&D Technical Writing Analyst (Packaging R&D)
Contract: 12 months to start
About the Role
We are seeking an experienced R&D Technical Writing Analyst to join our Packaging R&D team. This role is responsible for developing regulatory-compliant end-user product labeling that supports business and quality requirements. The analyst will contribute to both new product development and sustaining engineering activities, including label design and release, artwork development, and process improvements for efficiency and compliance.
This position works closely with cross-functional teams, actively removes roadblocks, meets key labeling milestones, and leads or supports continuous improvement initiatives with measurable business impact.
Key Responsibilities
Create clear, compliant product labeling and associated documentation for new and existing products.
Develop, update, and release label artwork/images; maintain congruency between product labeling and IFUs.
Support IFU development and release in PLM for new products and design changes.
Manage tasks related to IFU/literature printing suppliers and translation vendors.
Research and communicate product, technology, and test method information in a logical and user-friendly manner.
Drive continuous improvement initiatives, including NCs, CAPAs, quality plans, and best-practice identification.
Support internal and external audits: gather documentation, provide explanations, and participate in front/back-room activities.
Ensure all documentation complies with Good Documentation Practices (GDP) and internal quality policies.
Deliver high-quality technical documents (SOPs, work instructions, technical literature, engineering content) that meet standards and audience needs.
Review and audit documentation from other teams to ensure accuracy and consistency.
Provide weekly activity summaries, manage multiple priorities, and communicate progress with stakeholders.
Required Qualifications
2-4 years of relevant technical writing, labeling, or R&D experience.
Bachelor's degree in Graphics, Language, or related field (Advanced degrees may offset years of experience).
Ability to manage a high-volume, varied workload and meet tight deadlines.
Strong communication and organizational skills.
Commitment to quality, compliance, and continuous improvement.
Technical Skills
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio).
Experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator).
Hands-on experience with database-driven labeling systems, such as:
Prisym ID
Label View
Loftware
Bartender
NiceLabel
EasyLabel
$99k-135k yearly est. 5d ago
Office Technology Support Analyst
Simpson Thacher & Bartlett 4.9
Technical support specialist job in Palo Alto, CA
Simpson Thacher & Bartlett is excited to announce the opening of our new San Francisco office in early 2026, increasing our Bay Area presence to further improve the cutting-edge legal services we provide to our clients and communities.
The Office Technology Support (OTS) Analyst will support the San Francisco office and work in conjunction with other offices to support the Firm's Partners and C-Suite Executives. This role will be expected to work in-office Mondays through Fridays, 8:30am to 5:00pm.
The OTS department manages the Firm's user IT, software, hardware, A/V and telephone support, providing white glove service for the Firm's local users. The role will require a hardworking, dedicated professional looking to expand their IT knowledge and become an integral part of a technology support service.
Essential Job Duties & Responsibilities
Liaise with clients via email, telephone, ticketing system or in person to provide appropriate user support
Respond promptly and effectively to user inquiries, troubleshooting hardware, software, network, AV and telephone issues
Diagnose and resolve technical issues relating to desktop and laptops, various operating systems, applications, peripherals, telephones and handheld devices
Assist with the removal and set-up of computer hardware and software as part of office moves
Assist with the setup, configuration and troubleshooting of AV equipment for meetings, conferences and events
Assist users in operating AV equipment, providing guidance and troubleshooting
Prioritize support requests and keep clients informed of the status of their query
Develop and maintain strong relationships with all attorneys and professional staff, understanding their specific needs and preferences to provide tailored IT solutions.
Prioritize and manage IT support for VIPs and Executive Suite members, ensuring expedited resolution and personalized service.
Offer proactive IT maintenance and support for VIPs, attorneys and professional staff to prevent issues before they occur and provide immediate on-site or remote assistance when needed.
Coordinate with other departments to ensure that VIPs, attorneys and professional staff have seamless access to all technology-related services and that their confidential information is securely handled.
Escalate calls to the appropriate support teams with the assistance of the IT Manager and maintain visibility to ensure efficient resolution of all escalations
Maintain accurate records of all service desk interactions including issue descriptions, troubleshooting, investigative steps taken and resolution details
Utilize knowledge base articles and departmental documentation to find solutions
Participate in team meetings, training sessions and service improvement sessions both locally and globally
Assist with the planning, scheduling and execution of computer equipment installations, imaging and upgrades, effectively escalating user requests, problem trends and business needs where
Assist with planning and leading training workshops designed to increase skills in specific areas of IT based on support call trends
Help maintain and keep inventory of all stock including but not limited to; laptops, desktops, printers, mobile devices, telephones, printers and all desktop-based IT peripherals
Any other ad hoc duties/projects as required by the San Francisco office or global OTS management team
Perform other duties as needed
Education
High School diploma or GED equivalent
Skills and Experience
Minimum of 2 years of relevant IT and customer service experience
Strong customer service skills and ability to interact with upper management, providing white glove service
Ability to configure, install and maintain PC operating systems and related devices
Experience supporting handheld devices and associated software and devices
Strong hardware/PC peripheral trouble-shooting skills
Preferred
CompTia A+ Certification strongly preferred
Physical Demands ( to perform essential job functions)
Exerting up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are only occasionally and all other sedentary criteria are met.
Sitting: Remaining in the seated position, particularly for sustained periods of time
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
Lifting: Raising objects from a lower to a higher position or moving objects horizontally
Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder
Pulling/Pushing: Using upper extremities to exert steady force upon an object so that the object moves toward or away from the force
Bending/Stooping/Kneeling/Crouching: Bending body downward and forward by bending legs and spine, or by bending legs at knees
Reaching: Extending hand(s) and arm(s) in any direction
Work Environment
The worker is not substantially exposed to adverse environmental conditions as in typical office or administrative work (normal light, air and space in the work environment)
Salary Information
CA Only: The estimated base salary range for this position is $70,000 to $95,000 at the time of posting.
The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is non-exempt meaning it is overtime pay eligible.
Simpson Thacher will not sponsor applicants for work visas for this position.
Simpson Thacher will not sponsor applicants for work visas for this position.
Privacy Notice
For information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at ********************************************
Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran's status or any other legally protected status. This Policy pertains to every aspect of an individual's relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.
#LI-Onsite
$70k-95k yearly Auto-Apply 60d+ ago
IT Support Specialist
Otter 4.4
Technical support specialist job in Mountain View, CA
The Opportunity Join our mission to empower teams through technology that supports AI-powered productivity. As an IT SupportSpecialist, you'll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently. You'll be the go-to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI-enhanced platform.
This is an exciting opportunity to work in a fast-paced, forward-thinking environment where IT meets artificial intelligence. You'll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI-enabled tools that shape the future of work.
Your Impact
* Provide frontline IT support for employees across Windows and mac OS environments.
* Troubleshoot hardware, software, and network issues to ensure minimal downtime.
* Manage onboarding and offboarding processes, including device setup, access provisioning, and account management.
* Maintain and optimize company systems such as Google Workspace, Slack, and security tools.
* Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences.
* Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring.
* Contribute to IT process documentation and help scale support operations as the company grows.
We're Looking For Someone Who
* 3+ years of IT support or systems administration experience in a fast-paced tech environment.
* Strong understanding of networking, endpoint management, and system security.
* Proficiency with Google Workspace administration and modern collaboration tools.
* Experience troubleshooting both hardware and software issues across multiple platforms.
* Excellent communication and problem-solving skills with a proactive, customer-first mindset.
* Eagerness to learn and work with emerging technologies, including AI-related tools and automation systems.
* BS degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Nice to Haves
* Experience with scripting or automation tools (Python, Bash, or PowerShell).
* Familiarity with identity management systems like Okta or Azure AD.
* Interest in AI tools, data workflows, or supporting teams that build AI-driven products.
About Otter.ai
We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, Otter.ai is the world's leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla.
Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process.
Accessibility & Accommodations
Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact *********** at least 3 business days before your interview.
* Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate
Salary range
Salary Range: $90,000 to $110,000 USD per year.
This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.
#LI-Hybrid
$90k-110k yearly 23d ago
Technical Support Specialist (Full Time)
Pebble Beach Resorts 4.5
Technical support specialist job in Pacific Grove, CA
The TechnicalSupportSpecialist will provide first line technicalsupport (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company.
Company Background:
For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.
Essential Duties & Responsibilities:
* Diagnose and correct software problems, including user errors, configurations errors, and bugs.
* Diagnose and repair hardware; including printers, computers, terminals, and communication devices.
* Perform routine preventive maintenance, as scheduled.
* Create, assign, and track tickets for escalated tickets to the rest of the IT team.
* Document key troubleshooting processes. Develop technical documentation for employees.
* Contribute to and maintain the knowledge base.
* Organize assets, systems, and documentation.
* Install, upgrade, configure, and maintain hardware/software.
* Maintain organization and inventory of lab, shed and related areas.
* Complete projects assigned by manager on time.
* Answer first level support calls - logging all requests into the service desk ticketing system.
* Provide first level phone support for common system problems.
* Offer service and customer assistance during field visits.
* Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes.
* Comply with all Pebble Beach Company safety and health policies and procedures.
* Work independently to provide first line technicalsupport.
* Must be able to work weekends and after-hours support on a rotational basis as needed.
* Other tasks as assigned by manager.
Absolutely Required Skills:
* 1 year of help desk or technicalsupport experience.
* Excellent problem-solving abilities and communication skills.
* Must have strong attention to detail.
* Good at conveying complex ideas and likes to solve technical challenges.
* Must be a self-motivated team player.
* A passion for technology and world class customer service.
* Enjoys learning new technologies.
* Valid California driver's license with current DMV printout required.
* College degree required.
Familiarity with the Following is a Plus:
* Windows 10 and MS Office suite experience.
* Imaging and deploying software with Microsoft SCCM.
* Configure and setup of Avaya Phones.
* Experience working with Point of Sale (POS).
* Experience with ticketing system.
* Cable tracing and punching down.
Why work for Pebble Beach Company:
* Competitive Pay: $27.00 - $30.00/hour.
* Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
* Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
* We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
* Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
* Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
* Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$27-30 hourly 37d ago
IT Support Specialist - PE Firm
Financial Services It 3.8
Technical support specialist job in Menlo Park, CA
Do you enjoy working with a variety of people and technologies each day?
Do you excel at providing technology solutions to smart, driven individuals?
Would you like to work at a leading Private Equity firm?
If you answered yes to these questions then we have an exciting opportunity that's right up your alley.
We are seeking an IT SupportSpecialist with a solid background in end user support, Windows and cloud systems to join our team in an important client-facing support capacity.
Job Description:
This is for a full-time, permanent position at a Private Equity firm allowing you to be an integral part of a small IT team.
As an IT SupportSpecialist, you will work with users to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support.
Customer service expertise is essential.
Qualifications:
5+ years of IT industry experience
End user support experience for Windows in a corporate environment
A drive to assist customers and solve their technical problems
Experience working with a small IT Support team to be the point person at the office to perform important tasks: troubleshooting network desktop connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters
Ability to answer questions and provide support for employees in person and online (via email, phone, and tickets)
A strong understanding of connecting computers to networks, especially over wifi and VPN
Management of mobile devices (iPhone/Android) in a corporate environment
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients)
Problem solving and intuitive troubleshooting skills
Perform small project-based work to improve IT and other systems
Ability to work occasional weekends and after hours
Does this opportunity interest you?
If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service!
About us:
We are 20+ year old investment vehicle based in Menlo Park with >$10 billion dollars under our management. We see technology as a competitive advantage and fully fund all technology needs.
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$48k-93k yearly est. 10d ago
IT Support Specialist
Clarke Consulting 4.3
Technical support specialist job in South San Francisco, CA
We are seeking IT SupportSpecialists to work in a consulting environment for a variety of clients, primarily in the biotechnology industry.
Currently hiring for full-time, onsite work only. You will be required to provide your own travel to client sites located mostly in San Francisco and San Mateo Counties. Most client sites are within a 20 minute drive from SFO Airport.
Preference is given to applicants with a Bachelor's Degree from a 4 year college.
Job Requirements
This position involves working with a team of consultants and following the direction and guidance of a senior staff member and/or technical lead.
Your customer service and people skills are paramount, but you will need to be comfortable working with desktops/laptops, mobile device hardware, and common software applications like Microsoft Office.
Our company supports Windows and Mac at the desktop, as well as a variety of server platforms and enterprise hardware.
Front-line support - resolution of customer support issues in-person and by email/phone/zoom/slack/etc.
laptop setups and onboarding/training
user account administration and audits
ticket queue management
printer/monitor/peripheral troubleshooting
specifying computer hardware and software for purchase
security and management software deployment
General troubleshooting/problem resolution
This position offers a flexible (even part time) schedule with excellent compensation, health benefits, 401k, a relaxed small business environment, and a friendly client base.
Please submit a resume with cover letter or email detailing your interest, qualifications, and salary requirements.
$47k-80k yearly est. 60d+ ago
Desktop Support
Artech Information System 4.8
Technical support specialist job in Foster City, CA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Deskside Support Representative Distributed Client Services
Job ID: #S2LCFD
Location:FOSTER CITY ,CA
Duration: : 1 year (with possible extension)
• Candidates should be able to diagnose configure and install common applications and install/remove desktop PCs and monitors.
• provide remote O365 on workstations and mobile
• Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts. Perform software support for low complexity problems / issues on Buyer or Customer personal computers. Provide Customer assistance with problem identification and resolution at the Customer's place of business for hardware or platform related issues.
• Provide Deskside Support (software break/fix support or related tasks) on limited complexity problems for platforms having Windows current - 4 generations of Windows Operating Systems or Apple current OS Familiarity with Microsoft Office Suite and other common software applications
Additional Information
For more information, Please contact
Shubham
************
$48k-65k yearly est. 60d+ ago
IT Technician (Power BI) - Onsite, Menlo Park, CA
Tutor Perini Corporation 4.8
Technical support specialist job in Menlo Park, CA
This great opportunity is onsite at our Menlo Park Offices. is $34 per hour to $39 per hour depending on experience. * * Applicants must be eligible to work in the United States without visa sponsorship now or in the future*
About Tutor Perini Corporation
Extraordinary Projects, Exceptional Performance
Tutor Perini Corporation is a leading civil, building, and specialty construction company that believes integrity, teamwork, and collaboration are fundamental to our business success.
Extraordinary projects demand a strategic and intelligent approach, finely honed through more than a century of real-world experience. They demand the relentless intensity of people who know the stakes are incredibly high. And they demand a team that understands mutual trust and integrity are essential to executing massive undertakings on near-impossible deadlines.
From coast to coast, notable projects include The Purple Line (D Line) Extensions in Los Angeles, SR 99 Viaduct replacement tunnel in Seattle, East Side Access and the Hudson Yards Platform in New York, Central Subway Third Street Light Rail in San Francisco, and multiple airport and bridge expansions nationwide.
Extraordinary Projects Need Exceptional Talent
The IT Technician will play a key role in supporting IT operations for our Menlo Park region and surrounding job sites. This position requires a proactive problem solver with a strong background in Microsoft 365 administration and endpoint support. The ideal candidate will also be data-driven, skilled in creating and maintaining reports and dashboards to support IT asset management and operational visibility.
Responsibilities
* Provide on-site and remote technicalsupport to end-users across the Menlo Park office and regional job sites.
* Troubleshoot and resolve issues related to hardware, software, network connectivity, and Microsoft 365 applications.
* Administer user accounts, licenses, and security policies within the Microsoft 365 ecosystem.
* Create, maintain, and present reports and dashboards for IT asset tracking, inventory, and usage metrics.
* Assist in setting up new job sites, including network infrastructure, connectivity, and user onboarding.
* Maintain accurate and detailed documentation of IT assets, configurations, and support activities.
* Collaborate with IT leadership to enhance reporting, streamline processes, and improve service delivery.
* Identify opportunities to automate and optimize workflows using modern Microsoft tools.
* Stay current with evolving Microsoft technologies and IT best practices.
Requirements
* Proven experience as an IT Technician or in a similar technicalsupport role.
* 2+ years of experience required.
* High School Diploma or GED required.
* Strong knowledge of Microsoft 365 administration, Windows 10/11 support, and endpoint troubleshooting.
* Microsoft 365 Certified: Endpoint Administrator (or equivalent experience) required.
* Demonstrated ability to create and manage reports/dashboards for IT asset management and performance tracking.
* Strong problem-solving, analytical, and communication skills.
* Highly organized with excellent attention to detail and the ability to manage multiple priorities.
* Team-oriented but capable of working independently in a fast-paced, construction-driven environment.
* Willingness to travel occasionally to regional job sites as needed.
* Nice to have: experience with Power BI or other visualization/reporting tools.
Join Us
Tutor Perini builds extraordinary projects - and we need exceptional talent to help us deliver them. Join our team and be part of building the future.
Equal Opportunity Employer
$34-39 hourly 49d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in San Jose, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$37k-53k yearly est. 11d ago
IT Server Technician
Asiacom Americas Inc.
Technical support specialist job in Santa Clara, CA
We are looking for full/part time IDC server technicians who are positive, motivated, reliable, open to constructive feedback, able to take directions, and willing to follow our procedules. This position requires the ability to work flexible hours (30-40 hours per week) with occasional evenings and weekends. You will be trained on all necessary duties before your first assignment.
Job Location: Santa Clara, CA
Responsibilities:
1. Provide on-site tech support to our IDC customers.
2. Perform regular maintenance on servers in customer's IDC, including server troubleshooting and repairs.
3. Assume responsibility for on-time and efficient service.
4. Follow documented procedures for completing tasks.
5. Document and maintain complete inventory of all servers and parts.
6. Interact with outside server vendors as needed.
7. Perform other duties and special projects as needed.
Requirements:
1. 1+ year work experience in server maintenance, migrations/upgrades.
2. Solid knowledge of Linux OS & MS Office Suites.
3. Excellent time management and communication skills.
4. Well developed organizational skills.
5. Ability to work on multiple priorities and/or tasks simultaneously.
6. Proven ability to work with little or no supervision.
7. Bachelor's degree in computer science or a related field preferred.
8. Speaking Chinese Mandarin is a plus.
$51k-104k yearly est. 60d+ ago
IT Specialist I
1St. United Credit Union 4.1
Technical support specialist job in Pleasanton, CA
Let's get you a career. We believe in our employees, and we want them to believe in us. That's why we provide job training, skill development, and the opportunity to grow with us! At 1st United Credit Union, we are committed to improving the quality of life for our members and the communities we serve across the East Bay and Tri-Valley areas. We're looking for an experienced IT Specialist I to support daily IT operations, ensuring reliable, secure, and efficient technology services for employees and members. You'll provide first line technicalsupport, collaborate with team members, and support the strategic objectives of the IT Department. What You'll Do:
Resolve issues with software, hardware, and network systems.
Assist in administration of networking equipment, servers, endpoint management, and backup/restore processes.
Support vulnerability remediation, patch compliance, and configuration hardening activities.
Collaborate with external vendors and internal teams to resolve incidents as well as implement solutions.
Maintain accurate documentation of operational procedures and asset inventories.
Participate in disaster recovery and business continuity.
What You'll Bring:
1-3 years of similar or related IT experience.
A two-year degree, specialized certification, or equivalent training and experience.
Proficiency in Microsoft Active Directory and Office suites, with ability to troubleshoot.
Experience with VOIP phone systems, including incident resolution.
Familiarity with basic infrastructure administration (servers, networking equipment, endpoint devices, backup/restore processes).
Strong attention to detail in documentation, ticketing, and asset management.
Ability to work independently and as part of a team.
Typical office work environment. Salary Wage will range from $29.00 to $33.00. This salary range represents the base pay for grade 9 and does not include additional perks. Final compensation will be determined based on qualification, experience, and location.
1st United Credit Union is an Equal Opportunity Employer.
$66k-95k yearly est. 21d ago
IT Technician (Power BI) - Onsite, Menlo Park, CA
BRF
Technical support specialist job in Menlo Park, CA
This great opportunity is onsite at our Menlo Park Offices. is $34 per hour to $39 per hour depending on experience.
***
***Applicants must be eligible to work in the United States without visa sponsorship now or in the future***
About Tutor Perini Corporation
Extraordinary Projects, Exceptional Performance
Tutor Perini Corporation is a leading civil, building, and specialty construction company that believes integrity, teamwork, and collaboration are fundamental to our business success.
Extraordinary projects demand a strategic and intelligent approach, finely honed through more than a century of real-world experience. They demand the relentless intensity of people who know the stakes are incredibly high. And they demand a team that understands mutual trust and integrity are essential to executing massive undertakings on near-impossible deadlines.
From coast to coast, notable projects include The Purple Line (D Line) Extensions in Los Angeles, SR 99 Viaduct replacement tunnel in Seattle, East Side Access and the Hudson Yards Platform in New York, Central Subway Third Street Light Rail in San Francisco, and multiple airport and bridge expansions nationwide.
Extraordinary Projects Need Exceptional Talent
The IT Technician will play a key role in supporting IT operations for our Menlo Park region and surrounding job sites. This position requires a proactive problem solver with a strong background in Microsoft 365 administration and endpoint support. The ideal candidate will also be data-driven, skilled in creating and maintaining reports and dashboards to support IT asset management and operational visibility.
Responsibilities
Provide on-site and remote technicalsupport to end-users across the Menlo Park office and regional job sites.
Troubleshoot and resolve issues related to hardware, software, network connectivity, and Microsoft 365 applications.
Administer user accounts, licenses, and security policies within the Microsoft 365 ecosystem.
Create, maintain, and present reports and dashboards for IT asset tracking, inventory, and usage metrics.
Assist in setting up new job sites, including network infrastructure, connectivity, and user onboarding.
Maintain accurate and detailed documentation of IT assets, configurations, and support activities.
Collaborate with IT leadership to enhance reporting, streamline processes, and improve service delivery.
Identify opportunities to automate and optimize workflows using modern Microsoft tools.
Stay current with evolving Microsoft technologies and IT best practices.
Requirements
Proven experience as an IT Technician or in a similar technicalsupport role.
2+ years of experience required.
High School Diploma or GED required.
Strong knowledge of Microsoft 365 administration, Windows 10/11 support, and endpoint troubleshooting.
Microsoft 365 Certified: Endpoint Administrator (or equivalent experience) required.
Demonstrated ability to create and manage reports/dashboards for IT asset management and performance tracking.
Strong problem-solving, analytical, and communication skills.
Highly organized with excellent attention to detail and the ability to manage multiple priorities.
Team-oriented but capable of working independently in a fast-paced, construction-driven environment.
Willingness to travel occasionally to regional job sites as needed.
Nice to have: experience with Power BI or other visualization/reporting tools.
Join Us
Tutor Perini builds extraordinary projects - and we need exceptional talent to help us deliver them. Join our team and be part of building the future.
Equal Opportunity Employer
$34-39 hourly Auto-Apply 33d ago
Information Technology Technician - Robert Down Elementary School
Pacific Grove Unified School District
Technical support specialist job in Pacific Grove, CA
Pacific Grove Unified School District See attachment on original job posting You may be contacted to complete a district written test for this position. Testing is by appointment only held on Wednesdays at the District Office. Resume Letter of Introduction Three Current (within last year) Letters of Recommendation
Refer to the job posting for a list of required skills or if you have any questions or need further clarification, please contact the email address listed in the posting.
$52k-105k yearly est. 16d ago
Intern, Information Technology
Lanteris Space
Technical support specialist job in Mountain View, CA
Please review the job details below.
Lanteris Space Systems is seeking a motivated Summer Intern to join our IT department. This role is based on site in our Mountain View, CA location. This internship offers hands-on experience in enterprise IT operations within the aerospace industry, providing exposure to asset management systems, network documentation, and process automation.
Lanteris Space is a leading provider of comprehensive space technologies. We deliver innovative solutions to government and commercial customers helping them unlock the promise of space to solve problems on Earth and beyond. We address a broad spectrum of needs for our customers, including mission systems engineering, product design, spacecraft manufacturing, assembly, integration and testing. Lanteris Space Systems is a trusted partner in commercial and government missions, combining more than 60 years of deep mission understanding with reliable performance and longevity.
Key Responsibilities
Asset Management Implementation: Assist in configuring and populating the asset management database using Jira Assets, including data entry, testing workflows, and validating asset tracking processes
Network Documentation: Support the creation and maintenance of documentation for network infrastructure standardization and homogenization efforts
Service Desk Process Documentation: Help document Service Desk procedures, creating clear guidelines and standard operating procedures for IT support operations
Process Automation: Contribute to identifying opportunities for and implementing automation solutions to streamline IT workflows and improve operational efficiency
Minimum Requirements
Must be a U.S. citizen or permanent resident
Currently enrolled in a Bachelor's degree program in Computer Science, Information Technology, Management Information Systems, or related field with completion of 2 years or more, or currently enrolled in a Master's degree program in Computer Science, Information Technology, Management Information Systems, or related field
Preferred Qualifications:
Familiarity with Jira or similar project/asset management tools
Basic understanding of networking concepts
Experience with documentation tools (Confluence, SharePoint, etc.)
Interest in process improvement and automation
Knowledge of ITIL or IT service management frameworks
Strong written and verbal communication skills
Detail-oriented with excellent organizational abilities
Proficiency with Microsoft Office Suite
Ability to work independently and collaboratively in a team environment
What We Offer
Practical experience in a dynamic aerospace manufacturing environment
Mentorship from experienced IT professionals
Exposure to enterprise-scale IT infrastructure and operations
Opportunity to contribute to meaningful projects that impact the organization
The base pay for this position within California is: $28.00 - $31.00 hourly
The salary range listed is based on two years or more of completed studies. This range will vary based on the number of years of experience and work location.
We offer a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees. More information on our benefits will be shared with candidates as they move forward in the recruitment process.
The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.
The date of posting can be found on the Lanteris Space Systems Career page at the top of each job posting.
To apply, submit your application via the Lanteris Space Systems Career page.
Lanteris Space Systems values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
$28-31 hourly Auto-Apply 10d ago
IT Application Developer (AI-Driven IT Ops) Intern
Tencent 4.5
Technical support specialist job in Palo Alto, CA
About the Hiring TeamTencent Overseas IT has the mission to empower Tencent's rapid global growth with future ready, global IT platforms, applications and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations.What the Role EntailsJoin Tencent's Overseas IT team to help build the next-generation AI-driven intelligent operations platform. You'll work with cutting-edge AI, automation, and enterprise integration technologies in a global, fast-paced environment.
● Support internal AI application development with RAG (Retrieval-Augmented Generation) and multi-agent workflows
● Assist in building the enterprise knowledge retrieval layer (document cleaning, embedding pipelines, hybrid search)
● Contribute to GraphRAG design combining CMDB, dependency topology, and knowledge graph modeling
● Help integrate enterprise APIs (ServiceNow, Workday, Microsoft Graph, etc.)
● Participate in testing, CI/CD automation, and performance tuning
Who We Look For
● Master's student or recent graduate in Computer Science, Information Systems, or related field
● Proficient in at least one backend language (Python / Go / Node.js / Java)
● Familiar with modern frontend frameworks (Next.js / Vue / React) and TypeScript
● Knowledge of databases (MySQL / PostgreSQL / NoSQL) and Git workflows
● Understanding or project experience with AI apps, RAG, or agent frameworks
● Strong communication skills and ability to collaborate in English
Nice-to-Haves
● Experience with LangChain, LlamaIndex, or Autogen
● Familiarity with Kubernetes, Docker, Prometheus, or Grafana
● Academic research, open-source, or AI project experience
Location State(s)
US-California-Palo AltoThe expected base pay range for this position in the location(s) listed above is $27.00 to $57.70 per hour. Actual pay may vary depending on job-related knowledge, skills, and experience. This position will be eligible for 1 hour of paid sick leave for every 30 hours worked and up to 13 paid holidays throughout the calendar year. Subject to the terms and conditions of the applicable plans then in effect, full-time interns are also eligible to enroll in the Company-sponsored medical plan.Equal Employment Opportunity at Tencent
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
$35k-46k yearly est. Auto-Apply 60d+ ago
IT Intern
Nextflex 3.5
Technical support specialist job in San Jose, CA
Department: Information Technology
Reports to: Director of IT
Classification: Non-exempt
Desired Employment Location: San Jose/Bay Area
Visa Sponsorship Eligible: No
NextFlex, America's Hybrid Electronics Manufacturing Innovation Institute, is a public-private partnership and non-profit with the mission of advancing the capabilities and strengthening the industrial base for U.S. manufacturing of Hybrid Electronics (HE). NextFlex was designed to facilitate the development of enabling manufacturing technologies and knowledge sharing with institute members and the U.S. Government. Our work enables the next generation of electronics and packaging for government and commercial applications for healthcare, wearable, industrial, communications, automotive, aerospace, and agricultural markets, as well as novel applications for emerging markets.
Complementing NextFlex's focus on developing and commercializing innovative technologies, NextFlex's Education and Workforce Development department is creating the next-generation STEM workforce for the electronics industry. In support of our education and workforce development goals, NextFlex develops and operates a portfolio of learning programs designed to be adopted by various stakeholders (employers, higher education, non-profit, and K-12 entities) across the country with the goal of attracting and training the future advanced manufacturing workforce and upskilling and retraining the existing workforce.
NextFlex offers competitive compensation, excellent benefits, and a collaborative work environment.
Position Summary
We are seeking a detail-oriented and tech-savvy Intern to join our IT team. You will be responsible for programming search filters, plus identifying and segregating sensitive data in preparation for planned data migration. This may also include the planning and reorganization of how our data is structured to further streamline data access. A second project will leverage SQL and database skills for database migration and report development.
Essential Job Functions and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
The essential functions include, but are not limited to the following:
· Develop and optimize search filters and query logic for internal and external platforms.
· Implement indexing strategies and metadata tagging to improve search relevance.
· Maintain data integrity and ensure compliance with privacy standards.
· Ability to work with structured and unstructured data.
· Identify, classify, and properly separate files containing sensitive information.
· Assist with digital file migration, naming conventions, and archiving as needed.
· Collaborate with IT and compliance teams to recommend improvements in file organization practices.
· Write and optimize SQL and MySQL queries to extract and manipulate data.
· Clean, validate, and organize raw data for analysis and reporting.
· Generate summary reports, dashboards, and visualizations to highlight trends and insights.
Minimum Qualifications (Knowledge, Skills, and Abilities)
· 1-2 years' experience working with structured and unstructured data.
· Experience working with cloud-based file storage platforms.
· Working knowledge of SQL and MySQL.
· Basic understanding of data analysis concepts and relational databases.
· Good communication skills with the ability to work with other groups to understand how their data is accessed.
Preferred Qualifications (Knowledge, Skills, and Abilities)
· Previous experience or currently enrolled in a computer science track at a university.
· Ability to work independently under supervision and manage tasks in a timely manner.
· Proficiency in Microsoft Excel (pivot tables, lookups, etc.) and/or data visualization tools (Power BI, Tableau preferred).
· Experience with Microsoft Access is a plus.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
On-site office work will be conducted using general office equipment, includes substantial sitting and is performed primarily in a typical indoor office setting with cubicles, offices, and conference rooms. Low to moderate noise and interruptions typical of an office setting, such as peer conversations, computers, printers, and phones.
Work Authorization / Requirements
To conform to U.S. Government export regulations, including the International Traffic in Arms Regulations (ITAR), you must be one of the following: a U.S. citizen, a lawful permanent resident of the U.S., a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR
here
.
Note: This position is not eligible for visa sponsorship.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer / Veterans / Disabled
NextFlex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status of protected veteran, or any other protected category under applicable federal, state, and local laws.
Salary Description $22.00 - $24.00 Hourly Rate
$22-24 hourly 60d+ ago
Network Support Technician
Inserso 4.3
Technical support specialist job in San Jose, CA
Inserso is seeking Network SupportTechnicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The Network SupportTechnician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
Responsibilities:
* Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
* Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
* Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
* Assist in testing, applying, and maintaining server configurations and related security patches.
* Assist in maintaining and checking the health of systems and backups to include restore testing.
* Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
* Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
* Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
* Provide inventory support and input to the provided inventory system for the customer.
* Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
* Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
* Conduct or provide new equipment deployments and/or requested deployment support.
* Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
* Analyzes functional business requirements and design specifications for functional activities.
* Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.
* Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
* Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
* Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.
Required Skills/Experience:
* Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
* Associate Degree or equivalent experience.
* 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role.
* Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
* General knowledge network products and systems.
* Experience in a rapid paced, time sensitive, high-quality environment.
* Must have excellent team skills and collaboration skills.
* Attention to detail and follow-through.
* Ability to work with minimal supervision.
* Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
* Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
* If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.
Preferred Skills/Experience:
* Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
* Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
* Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
* Experience evaluating system performance results and recommending improvements or optimizations.
* Experience performing IT hardware repairs and installing replacement parts.
* Experience planning and leading technology assignments and projects.
* Prior hands-on experience with the setup, configuration and administration of servers and backups.
* Experience functioning as a technical expert across multiple project assignments.
* ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.
Physical and/or Mental Qualifications:
* Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technicalspecialists.
* This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
Salary Range: $55,000 - $72,000
The annual base salary range considers additional factors including, but not limited to, knowledge, skills, and abilities; relevant experience; education; certifications; and geographic location. Inserso cares about the health and wellbeing of its employees and their families. In addition to base salary and dependent upon your employment status, Inserso provides a comprehensive benefits package, to include Health Insurance; Short and Long-Term Disability; Life and AD&D Insurance; 401(k); Company-Paid Holidays; and Paid Time Off (PTO) for vacation/personal matters.
$55k-72k yearly 17d ago
Learn more about technical support specialist jobs
How much does a technical support specialist earn in Santa Cruz, CA?
The average technical support specialist in Santa Cruz, CA earns between $37,000 and $114,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.
Average technical support specialist salary in Santa Cruz, CA