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  • Technical Support Analyst - Integration (Available only to US Citizens)

    Oracle 4.6company rating

    Technical support specialist job in Santa Fe, NM

    As a Principal Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) **Responsibilities** Oracle provides the world's most complete, open, and integrated business software and hardware systems. Global Product Support (GPS) provides technical assistance for all Oracle products including Cloud and On-Premise, ensuring maximum availability of Oracle customer's systems and helping them to benefit from running the latest Oracle technology and applications. Additionally, GPS works closely with our Development organization on ensuring absolute product quality and provides high quality content for the online knowledge databases. **DUTIES & RESPONSIBILITIES:** + Provide customer and systems support of Oracle Integration Cloud (OIC) including Process + Troubleshoot and analyse application servers and new technologies, with a focus on web servers and application servers + Use Oracle Cloud Infrastructure (OCI) + Collaboration with Oracle Fusion Application Products + Interact remotely with customers, partners, and software developers to provide technical advice and assistance. + Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems. + Have the ability to analyse and resolve issues + Identify and document product defects + Review design specifications and external technical publications and provide feedback for product and document improvement. We are looking for experienced Software Engineers to join our Cloud Integration Support group under Middleware stack. **Experience:** + Four to Ten years of strong experience in Oracle Integration Cloud, Oracle SOA Suite - BPEL, Adapters, + Good knowledge in Oracle Cloud Infrastructure, Oracle Database + Technical support experience & Troubleshooting skills **Desired Skills:** + Fusion Applications + Oracle Integration Cloud, SOA Cloud Service + Oracle Cloud Infrastructure(OCI) + Java Application Programming Interfaces (API's). **Essential Skills:** + Proven success in contributing to a team-oriented environment + Desire to work to one of IT leader industry + Excellent verbal and written communication skills in English. + Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events. + Ability to troubleshoot issues involving platform performance under load. + Ability to read and analyse network trace data in detail to understand and resolve inter server communication issues. + Advanced customer support and communications skills. + Ability to read and interpret programming languages at a code level (especially Java). + Ability to learn new technologies quickly. + Demonstrate strong troubleshooting and analytical problem solving skills. + Able to multi-task and manage multiple technical issues reported by customers Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from $30.87 to $67.88 per hour; from: $64,200 to $141,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
    $64.2k-141.2k yearly 60d+ ago
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  • Cloud Computing Specialist (CCS) SME

    ASM Research, An Accenture Federal Services Company

    Technical support specialist job in Santa Fe, NM

    Serves as an Information Assurance and Cloud computing SME with regards to Certification and Accreditation (C&A) and a broad coverage of the application of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) standards and guidance as outlined in the NIST Special Publication(s) (SP) 800-53 and 800-37 (Current versions). **Primary Duties and Responsibilities** + Google Cloud Platform (GCP) Service Management + The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to work independently with substantial cloud computing security knowledge. + The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across all of the different deployment and service models, and derivatives). **Other Duties and Responsibilities** + Investigates computer and information security incidents to determine extent of compromise to national security information and automated information systems. + Defines security objectives and system-level performance requirements. + Researches and stays abreast of tools, techniques, countermeasures, and trends in computer network vulnerabilities. + Configures and validates secure systems, tests security products/systems to detect computer and information security weaknesses. + Maintains the computer and information security incident, damage and threat assessment programs. + Responsible for the formal Security Test and Evaluation (ST&E) required by each government accrediting authority through pre-test preparations, participation in the tests, analysis of the results and preparation of required reports. + Involved in the periodic conduct of a review of each system's audits and monitors corrective actions until all actions are closed. + Designs, develops, or recommends integrated system solutions ensuring proprietary/confidential data and systems are protected. + Involved in the establishment of strict program control processes to ensure mitigation of risks and supports obtaining certification and + accreditation of systems. + Reviews processes and security protocols and makes recommendations for increased cyber security protection. **Minimum Qualifications** + Bachelor's Degree in Computer Science or a related field. + The CCS must be well versed in FedRAMP assessment methodology of security and privacy controls deployed in cloud information systems to include six (6) domain areas. The six domains include: + Architectural Concepts & Design Requirements + Cloud Data Security + Cloud Platform & Infrastructure Security + Cloud Application Security + Operations + Legal & Compliance Minimum Qualifications: + Five (5) years of relevant C&A experience; Risk Management Framework (RMF) and NIST C&A experience + DOD IA experience + Experience in assessing IA Controls and conducting C&A reviews for large, complex Information systems **Security Clearance** + Active Secret level clearance + Sensitivity Level: IT-I Critical Sensitive **Certifications:** + Computing Environment: IAT II or IAT III (Security+ or similar) + 01-M Baseline Certification: One of the following Azure or AWS cloud-based certification per DLA Approved CE list + AWS Certified Security - Specialty + AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional Microsoft Certified: Azure Administrator Associate + Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate **Other Job Specific Skills** + Must be able to communicate effectively and clearly present technical approaches and findings. + Exercises a limited degree of latitude in determining technical objectives of assignments. + Excellent attention to detail. + Must be able to balance multiple tasks simultaneously. + Advanced knowledge of encryption, vulnerability assessment, penetration testing, cyber forensics, intrusion detection, and incident response and remediation. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $80,200 -$142K EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $80.2k-142k yearly 60d+ ago
  • IT Help Desk Specialist

    Revel Staffing

    Technical support specialist job in Santa Fe, NM

    A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day -to -day technology needs. This role focuses on providing high -quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA -regulated environment. Key Responsibilities Answer inbound help desk calls, tickets, and emails from internal users (clinical and non -clinical). Provide first -level support for common issues including: Password resets and account lockouts EMR/EHR and healthcare application access issues VPN, email, and basic connectivity problems Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles. Properly document all incidents, actions taken, and resolutions in the ticketing system. Escalate complex issues to higher -level support or application teams as needed. Deliver outstanding customer service to users of all technical skill levels and backgrounds. Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies. Support increased call volumes during peak periods and special projects. Qualifications High school diploma or GED required; associate degree in IT or related field preferred. MediClear Certification (or equivalent HIPAA certificate) required. 1+ year of IT help desk, service desk, or technical support experience preferred. Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.). Strong verbal and written communication skills with a clear, customer -first mindset.
    $40k-59k yearly est. 1d ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Technical support specialist job in Santa Fe, NM

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
    $49k-68k yearly est. 16d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support specialist job in Santa Fe, NM

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $29k-40k yearly est. 14d ago
  • IT HELP DESK TECHNICIAN

    Santa Ana Star Casino Hotel 3.9company rating

    Technical support specialist job in Bernalillo, NM

    Under supervision of the IT Helpdesk Supervisor provides frontline preventive and corrective maintenance to desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Job Description Core Values & Expectations: Treat all other co-workers with dignity and respect regardless of position. Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Responsibilities: Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Assists Systems Administrators in administration and support of enterprise applications. Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components. Provides technical training for end users regarding computer and application use and procedures. Prepares and maintains technical records and documentation in conformance to department standards. Performs other duties as assigned. Other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Associate's degree in information technology or a related field or an equivalent mix of training, certification, education, and experience required. Two (2) years of helpdesk or experience in an enterprise environment is preferred. Prior experience in a casino IT environment preferred. A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided with a smartphone of the company's choice through a payroll deduction program. All employees must proficiently use smartphones for company applications, email, and text. Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Maintains a strict level of confidentiality regarding company information. Strong organizational skills. Proven ability to provide outstanding customer service. Must have excellent problem-solving abilities. Must be a detail-oriented, organized individual with the ability to multitask. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Display strong verbal and written communication skills. Proven ability to handle conflict situations. Essential Physical Functions: The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear. Lifting and transporting moderately heavy objects, such as computers and peripherals. Sitting or standing for extended periods of time. Must be able to work various hours including weekends and holidays. Must present self in a well-groomed, professional appearance. The employee must be able to lift to 25 pounds. Must be able to work at a fast pace. Must be able to handle stress effectively. Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents. Physical ability to safely perform the essential job functions of the position. Equipment Used Smartphones, computers, timeclocks, and all other equipment assigned to the position. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate-controlled non-smoking environment.
    $31k-38k yearly est. 9d ago
  • IT HELP DESK TECHNICIAN

    Tamaya Enterprises Inc. d

    Technical support specialist job in Santa Ana Pueblo, NM

    Under supervision of the IT Helpdesk Supervisor provides frontline preventive and corrective maintenance to desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Job Description Core Values & Expectations: Treat all other co-workers with dignity and respect regardless of position. Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Responsibilities: Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Assists Systems Administrators in administration and support of enterprise applications. Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components. Provides technical training for end users regarding computer and application use and procedures. Prepares and maintains technical records and documentation in conformance to department standards. Performs other duties as assigned. Other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Associate's degree in information technology or a related field or an equivalent mix of training, certification, education, and experience required. Two (2) years of helpdesk or experience in an enterprise environment is preferred. Prior experience in a casino IT environment preferred. A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided with a smartphone of the company's choice through a payroll deduction program. All employees must proficiently use smartphones for company applications, email, and text. Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Maintains a strict level of confidentiality regarding company information. Strong organizational skills. Proven ability to provide outstanding customer service. Must have excellent problem-solving abilities. Must be a detail-oriented, organized individual with the ability to multitask. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Display strong verbal and written communication skills. Proven ability to handle conflict situations. Essential Physical Functions: The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear. Lifting and transporting moderately heavy objects, such as computers and peripherals. Sitting or standing for extended periods of time. Must be able to work various hours including weekends and holidays. Must present self in a well-groomed, professional appearance. The employee must be able to lift to 25 pounds. Must be able to work at a fast pace. Must be able to handle stress effectively. Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents. Physical ability to safely perform the essential job functions of the position. Equipment Used Smartphones, computers, timeclocks, and all other equipment assigned to the position. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate-controlled non-smoking environment.
    $32k-54k yearly est. Auto-Apply 9d ago
  • Senior Computer User Support Specialist

    Cayuse Holdings

    Technical support specialist job in Santa Fe, NM

    **The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_
    $20-32 hourly 57d ago
  • Information Technology Specialist

    Akicita Federal, LLC

    Technical support specialist job in Santa Fe, NM

    Job DescriptionLocation: Santa Fe Indian Health Center (SFIHC), with support to Cochiti, San Felipe, and Santa Clara Health CentersType: Full-Time, On-SiteContract: Non-Personal Services ContractSchedule: Monday-Friday, 8:00 AM - 4:30 PM (Up to 40 hours/week; occasional holidays/weekends/on-call as needed) Position OverviewThe Information Technology Specialist provides comprehensive IT support services to the Santa Fe Indian Health Center and designated satellite clinics. This role is responsible for systems administration, network support, VM cloud server operations, helpdesk troubleshooting, IT security compliance, and end-user technical assistance. The position requires full administrative access to critical IT infrastructure and adherence to all IHS security, privacy, and operational standards. Key ResponsibilitiesSystems Administration-Manage and maintain Windows systems, applications, and platforms supporting RPMS and EHR systems.-Configure, install, and rebuild servers, peripherals, directories, storage, and services according to IHS standards.-Maintain installation and configuration procedures and contribute to system standards.-Recommend and implement automation and administration innovations. VM Cloud Server Management-Configure, monitor, and troubleshoot virtual machine cloud environments.-Manage system security, backups, and disaster recovery processes.-Perform routine and advanced maintenance ensuring availability and performance of VM-based systems. Helpdesk / End-User Support (ServiceNow Portal)-Diagnose and resolve software, hardware, and network issues for end-users.-Provide in-person and phone support.-Evaluate and manage tickets, communicate with users, and escalate to Tier 2 as required.-Train staff on IT systems and applications as needed. Network Administration-Identify and resolve network connectivity, performance, and security issues.-Assist SFIHC and Albuquerque Area IT staff with network troubleshooting and optimization.-Perform routine network performance reviews and maintenance activities. Operations & Maintenance-Perform system monitoring, verifying integrity and availability of all hardware, servers, network resources, and processes.-Conduct security monitoring and ensure compliance with IHS IT security policies.-Manage backup operations, validate data integrity, and execute required purging procedures.-Perform OS patches, upgrades, and configure new services.-Optimize CPU, memory, and disk utilization based on operational needs.-Maintain data-center monitoring of equipment. User & Access Management-Create, modify, and delete user accounts in Active Directory.-Ensure adherence to all HIPAA, Privacy Act, and IHS policies in handling sensitive information. Communication & Reporting-Submit weekly hours/timesheets for COR approval.-Work independently, providing technical guidance to IHS staff when necessary.-Participate in required meetings, orientations, and training as mandated by IHS. Minimum Qualifications EducationBachelor's Degree in Computer Science or equivalent field (required). Proof of degree required prior to assignment. Experience-5+ years VM cloud server experience (required).-5+ years Network Administration experience (required).-5-10 years Helpdesk / IT Support experience.-3-10 years IT Specialist experience.-2-5 years SharePoint Server experience.-Experience with EHR/RPMS systems (preferred).-2-5 years VOIP phone applications experience. Certifications (Required)-VM Cloud Server Professional Certification.-Certified Network Specialist (CNA). Additional Requirements-Valid driver's license (may operate GSA vehicles).-Ability to pass Level I & II background investigations per Public Law 101-630 (Indian Child Protection & Family Violence Act).-Immunization compliance (MMR, Varicella, TB screening, Hepatitis B, Influenza, Tdap).-Must complete mandatory training (ISSA, Child Protection, Trauma-Informed Care, FWA training).-Must obtain fingerprint clearance prior to start (processing may take up to 6 months).-Must wear government-issued ID badge and comply with all IHS conduct standards.
    $63k-88k yearly est. 20d ago
  • Information Science and Technology Post-Bachelor's Intern

    Los Alamos National Laboratory 4.2company rating

    Technical support specialist job in Los Alamos, NM

    **What You Will Do** **Come join the brightest minds at the most innovative research and development facility supporting our national security! The Information Science and Technology Institute is seeking recent graduates looking for a challenging and fun postgraduate internship at the post-baccalaureate level. As a post-bachelor student you will be assigned a mentor, an in-depth, hands-on technical project, and the opportunity to share and present your progress and final outcomes with colleagues. The projects will vary depending on your skills, interests, and Los Alamos National Laboratory's current needs.** **The Information Science and Technology Institute (ISTI) is a Laboratory-wide resource to enable and implement new ideas in information science and technology (IS&T) at the Lab. ISTI serves to foster a world-class, area-focused, results-oriented IS&T community that delivers cutting-edge, mission-oriented science research. You will work closely with ISTI to facilitate an area of interest that needs a concentrated effort to demonstrate innovative ways to master complex problems in areas including, but not limited to:** + **Data Management** + **Computer Science** + **Data Analytics** + **Data Science** + **Machine Learning** + **Artificial Intelligence** + **Data Visualization** + **Computational Science** + **Information Technology** + **Software Engineering** **What You Need** **Minimum Job Requirements:** + Must have earned an Bachelor's degree from an accredited institution (or international equivalent) within the last 3 years in computer science, engineering, mathematics, statistics, software engineering, information technology, information systems, data science, data visualization, data analytics or related field. + Must have graduated with a cumulative GPA a of at least 3.2 on a 4.0 scale or equivalent. **Desired Qualifications:** The student selected for Post-Bachelor's internships are most competitive when they possess the following knowledge and skills: + Computer programming (Python, C++, etc.); + Familiarity with collecting, cleaning, analyzing data, and interpreting results as demonstrated by coursework; + Familiarity with simulation and modeling methods as demonstrated by coursework; + Demonstrated ability to communicate (verbal and written) well in a professional scientific context; and + Commitment to achieving results in a complex social and organizational setting. Required Application Materials: + Current resume + Current official transcripts + Personal statement of interest (not to exceed one page) Important: Applicants who fail to submit the three required application documents (resume, transcript, personal statement of interest) will not be considered for employment. Personal statement of interest is most effective when they clearly indicate your research interests and highlight your most noteworthy achievements and accomplishments. It should also explain how you have demonstrated the application of desired knowledge and skills in your previous academic and work experiences. Work Location: Onsite/Hybrid: This position is located in Los Alamos, NM with the potential for a hybrid work arrangement (partially onsite/partially offsite) from a location within 2 hours ground commute of this location. Reporting onsite will be regularly required. Hybrid is at the discretion of management and can change at any time with appropriate notice in accordance with the Student Programs Office guidebook (**************************************************************************** . **Note to Applicants:** Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China, the Islamic Republic of Iran, the Democratic People's Republic of North Korea, and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory. **Where You Will Work** **Located in Northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. LANL enhances national security by ensuring the safety and reliability of the U.S. nuclear stockpile, developing technologies to reduce threats from weapons of mass destruction, and solving problems related to energy, environment, infrastructure, health, and global security concerns. Our generous benefits package includes:** + **PPO or High Deductible medical insurance with the same large nationwide network** + **Dental and vision insurance** + **Free basic life and disability insurance** + **Paid childbirth and parental leave** + **Award-winning 401(k) (6% matching plus 3.5% annually)** + **Learning opportunities and tuition assistance** + **Flexible schedules and time off (PTO and holidays)** + **Onsite gyms and wellness programs** + **Extensive relocation packages (outside a 50 mile radius)** **Additional Details** Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 (******************************************************************** . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A. No Clearance: Position does not require a security clearance. Selected candidates will be subject to drug testing and other pre-employment background checks. New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer. Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 (*********************************************** for applicant eligibility requirements. Incentive Compensation Program: For general program information refer to the Student Programs web page: ************************************************************************* Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by applicable federal, state and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request a disability accommodation, email ****************** or call **************, opt. 3. Instructions on How to Activate/Create a LANL Jobs Account: Follow the instructions below if you have ever had an employee Z number, been a contractor, or received Los Alamos Lab insurance coverage to activate your account: + Select the Click Here button if you have been employed with the Lab or received insurance coverage. + Please enter only your first and last name and current email address (an email with your validation code will be sent to you) to activate the account currently in our system. + Enter your validation code as described in the email you receive and complete the 3-page registration form. Your account is now active, and you can apply for jobs or save to your basket. Important: Enter the validation code within 15 days to activate your account or your account will be deactivated. Follow the instructions below if you if you have never been employed with the Lab or received insurance coverage to create an account: + Select the Register button if you have never been employed with the Lab or received insurance coverage to Create an Account. + From here, you will establish an account with username and password. How to Apply: Login to Your Account to Complete the Application Process + Click the Vacancy Name number (in blue) to view any job's details. + Click Apply or Add to Basket to apply later. Tip: To apply for a job or save your basket, you must have a LANL jobs account. If you experience any technical issues, please email ****************** for assistance.
    $50k-66k yearly est. 60d+ ago
  • Peer Support Specialist - Crisis Center New Mexico SF

    River Valley Behavioral Health 3.5company rating

    Technical support specialist job in Santa Fe, NM

    The Peer Support Worker for the Crisis and Mobile Crisis Center assists individuals and families in identifying and implementing strategies to de-escalate a current behavioral health crisis. The position will focus on person-centered service activities within a multi-disciplinary team environment to support crisis stabilization and promote future crisis stability. Peer Support Workers will assist in treatment planning and connection to community resources. They will be required to participate in on-call rotation on nights and weekends. Essential Functions: Peer Support: Participates as an active treatment team member providing peer services related to crisis to individuals in with mental health and substance use issues as evidenced by: Engaging and developing rapport with individuals in crisis situations presenting with a variety of symptoms/presentations. Demonstrating the ability to recognize and assess client risk of danger to self or others and provide appropriate responses to the situation. Assisting treatment team in de-escalating immediate crisis, assessing client needs, and develop treatment/safety plans. Coordinating and collaborating with community resources to meet client needs. Participating in on-call coverage and responding to on-call incidents in a manner that meets contract requirements and timelines. Demonstrating the ability to coordinate with the multi-disciplinary team around assessing mental health and physical health risk and provide appropriate responses in emergency/crisis situation. Service Team Approach: Participates as an active treatment team member serving individuals with mental health and substance use issues as evidenced by: Demonstrating the ability to recognize and identify symptoms of mental illness and substance use. Participating as a member of a multi-disciplinary team approach to treatment and recovery. Outreach, Engagement, Follow-Up: Provides comprehensive outreach, engagement, and follow up to assigned individuals as evidenced by: Providing comprehensive outreach and follow up to all assigned individuals including contact attempts over the phone, in-person, in the home etc. Demonstrating the ability to engage and develop rapport with individuals presenting with a variety of symptoms/presentations. Cultural Competence and Diversity: Provides culturally appropriate services to diverse populations as evidenced by: Providing services that are person-centered. Providing services that are culturally relevant. Providing a non-judgmental, open, and welcoming approach to diverse populations. Documentation: Completed documentation that meets identified expectations as evidenced by: Documenting all services provided within expected time frames. Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations. Documenting all services provided in a manner that is person-centered and meets quality improvement goals. Efficiency and Productivity: Consistently meeting established productivity standards as evidenced by: Demonstrating excellent organizational skills. Demonstrating effective use of time management techniques. Demonstrating the use of effective engagement skills. Consistently meeting established productivity standards. Staff Development Activities: Participates in staff development activities to increase skills and professional development as evidenced by: Participating in and completing all required trainings in an accurate and timely manner. Identifying and requesting training or skill enhancement opportunities. Engaging in cross-training activities with other team members. Attending and participating in required meetings and supervision sessions and implementing supervisory feedback in work performance. Demonstrates the ability to apply supervisory recommendations to work performance. Other: Completes other administrative support duties and special projects as developed and assigned. Qualifications Education and Experience: EDUCATION/CERTIFICATION: Certified Peer Support Worker (CPSW) or ability/willingness to work toward certification. EXPERIENCE: Lived experience required (3 or more years preferred). One year experience with target population preferred. Experience needs are determined by hiring manager. OTHER: Valid drivers' license and meets the driving privileges guidelines established in HR Policy 12.6 “Vehicle Safety and Client Transportation,” Knowledge and Skills: Demonstrated success in the following areas: Ability to manage time to meet all deadlines. Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately. Good verbal and written skills. Bilingual (English/Spanish) is preferred but not required.
    $47k-75k yearly est. 10d ago
  • Computer Technician I

    Enercon Services 4.5company rating

    Technical support specialist job in Los Alamos, NM

    ENERCON Services Inc., doing business for the Federal Government through our wholly owned subsidiary, ENERCON Federal Services (EFS), provides engineering and environmental services to many branches of the Federal Government. With extensive experience in engineering design, nuclear safety, decommissioning and environmental services, we are actively supporting large and small projects throughout the DOE complex. EFS also has current experience supporting operations and decommissioning efforts at US Army Corps of Engineers and National Nuclear Security Administration (NNSA) facilities. Job Description We are currently recruiting for an experienced Computer Technician I to represent ENERCON at a customer site in Los Alamos, NM . This role requires a currently active DOE Clearance (US Citizenship Required). DUTIES INCLUDE: • Update knowledge and skills to keep up with rapid advancements in computer technology • Provide technical support to designers, engineers and other team members throughout a major VoIP deployment and implementation process • Test and verify telecom hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data • Monitor functioning of VoIP and telecom equipment and make necessary modifications to ensure the system operates in conformance with specifications • Analyze information to determine, recommend, and plan layout, including type of computers, telephones, and peripheral equipment modifications Qualifications MINIMUM QUALIFICATIONS: • Bachelor degree in computer science or related field or equivalent training/education required • At least 2 years of relevant experience required • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills • Basic ability to work independently and manage one's time • Basic knowledge of network and computer hardware and software • Knowledge of network/computer software, such as configuration management software, desktop communications software, network services software and internet directory services software • Must possess a DOE "L" or "Q" clearance or the ability to obtain a DOE "L" or "Q" Clearance (US CITIZENSHIP REQUIRED) Additional Information ENERCON Services is a 34-year old, engineering and technical services consulting company, providing premier services to companies in the energy, utility, and industrial verticals, as well as to governmental agencies across the US and Internationally. ENERCON is fully owned by our employees, and offers excellent benefits and career opportunities. To learn more about ENERCON, visit us at enercon.com . ENERCON does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
    $32k-44k yearly est. 1d ago
  • Facilities & Support Specialist (Customer Service Representative)

    Homewise 4.1company rating

    Technical support specialist job in Santa Fe, NM

    Requirements Education and Experience: High school diploma or equivalent. Work Schedule: Ability to travel as needed. Must be available to work Monday to Friday, 7:45 am - 5:15 pm. Physical Requirements: This role is primarily sedentary, with occasional lifting of objects weighing up to 20 pounds. If you are a self-motivated individual with excellent customer service skills and the ability to work in a fast-paced environment, we invite you to apply for the position of Facilities & Support Specialist at Homewise, Inc. Please submit your resume and a cover letter detailing your relevant experience and interest in the position. We appreciate your interest in joining our team!
    $38k-45k yearly est. 60d+ ago
  • Territory Support Specialist (Field/Travel)

    Vontier

    Technical support specialist job in Santa Fe, NM

    The Territory Support Specialist (TSS) plays a vital role in defining and securing legal route locations by conducting thorough territory surveys for new franchisees. This position requires strong communication skills to engage and encourage shop owners, service managers, etc. to welcome Matco services into their locations. Additionally, the TSS identifies potential new territories in high-growth and expansion areas, helping to market opportunities for future franchisees aspiring to achieve successful business ownership. **Key Responsibilities:** + Conduct comprehensive surveys of designated territories to identify potential opportunities for new franchise development as well as support existing franchisees. + Meet with shop owners and managers to gather relevant information and determine the eligibility of prospective stops within the territory. + Analyze data collected during surveys to provide actionable insights and recommendations for franchise expansion. + Build and maintain positive relationships with franchisees, shop owners, and managers to facilitate smooth communication and collaboration. + Prepare detailed reports summarizing findings from territory surveys and eligibility assessments. + Collaborate with the franchise sales team to align territory plans with overall business objectives. **WHO YOU ARE (Qualifications)** + Strong interpersonal and communication skills to effectively engage with shop owners and managers. + Ability to conduct detailed surveys and analyze geographic and business data. + Self-motivated with excellent organizational skills and attention to detail. + Previous experience in franchise development, sales, or territory management is a plus. + Valid driver's license and willingness to travel within assigned territories. + The position requires approximately 90% overnight travel. + Must Live within 30 miles of an Airport + High School Diploma Required. The base compensation for this position is $50,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.* **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. **WHO IS MATCO** Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit ****************** . **BENEFITS** Annual bonuses/incentives (depending on position) Immediate company benefits (medical, dental, vision, life, etc.) 401k with company match 401k defined contribution after 1 year of service High level of employee engagement Walking path Dress for your day - every day casual/jeans Employee discounts 15 days vacation + 3 floating holidays + 10 paid holidays Paid maternity & paternity leave Tuition reimbursement Student loan payment assistance Annual Day of Caring for employees to volunteer Discounts on tools Annual team building events **WHO IS VONTIER** Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** . **At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.** Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. **Together, let's enable the way the world moves!** "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
    $50k yearly 60d+ ago
  • Scholarship Support Specialist

    New Mexico Highlands University Portal 3.5company rating

    Technical support specialist job in Las Vegas, NM

    Under general supervision, within a centralized financial aid and scholarship services environment, evaluates, approves, and awards scholarships to students in accordance with state and university regulations, policies, and operational guidelines. Duties And Responsibilities Assess eligibility criteria of applicant and advise students and parents regarding scholarship searches , processes, and requirements. Evaluate student academic progress and serve as chairperson for scholarship committees for scholarship appeals. Maintain scholarship database. Conduct Scholarship workshops and orientations. Perform duties as assigned. Physical Demands Repetitive hand motion and prolonged use of computer; Sitting for extended periods of time; No or very limited physical effort required. Preferred Qualifications Bachelor's Degree Knowledge of Microsoft Office Suite Financial Aid Experience.
    $35k-47k yearly est. 60d+ ago
  • Tier 2 Technical Support Operations Analyst

    ASM Research, An Accenture Federal Services Company

    Technical support specialist job in Santa Fe, NM

    The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $32k-54k yearly est. 46d ago
  • IT Help Desk Analyst

    Revel Staffing

    Technical support specialist job in Santa Fe, NM

    A respected defense industry organization is conducting a confidential search for a IT Help Desk Analyst to provide first -line technical support in a fast -paced, high -volume environment. This role offers hybrid flexibility and the opportunity to work with enterprise -level systems supporting defense -related clients. Key Responsibilities Serve as the first point of contact for users via phone, handling a high volume of inbound support calls. Provide initial troubleshooting for hardware, software, network, and account -related issues. Log, track, and update tickets in the IT service management (ITSM) system with accurate documentation. Escalate complex or unresolved issues to Level 2/3 support teams following established procedures. Assist users with password resets, account access, and basic application support. Deliver exceptional customer service by explaining technical information clearly and professionally. Follow standard operating procedures and contribute to internal knowledge base updates. Required Qualifications Previous IT support experience (internship, help desk, or technical support role). VantageClear Certification (or equivalent U.S. defense -industry compliance credential) required. Strong verbal communication skills with the ability to manage a fast -paced call queue. Basic knowledge of Windows operating systems, Microsoft Office applications, and common enterprise software. Familiarity with ticketing systems and remote support tools. Ability to prioritize tasks, remain composed under pressure, and deliver excellent customer service.
    $28k-39k yearly est. 1d ago
  • IT HELP DESK TECHNICIAN

    Santaanastar 3.9company rating

    Technical support specialist job in Santa Ana Pueblo, NM

    Under supervision of the IT Helpdesk Supervisor provides frontline preventive and corrective maintenance to desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Job Description Core Values & Expectations: Treat all other co-workers with dignity and respect regardless of position. Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Responsibilities: Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Assists Systems Administrators in administration and support of enterprise applications. Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components. Provides technical training for end users regarding computer and application use and procedures. Prepares and maintains technical records and documentation in conformance to department standards. Performs other duties as assigned. Other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Associate's degree in information technology or a related field or an equivalent mix of training, certification, education, and experience required. Two (2) years of helpdesk or experience in an enterprise environment is preferred. Prior experience in a casino IT environment preferred. A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided with a smartphone of the company's choice through a payroll deduction program. All employees must proficiently use smartphones for company applications, email, and text. Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Maintains a strict level of confidentiality regarding company information. Strong organizational skills. Proven ability to provide outstanding customer service. Must have excellent problem-solving abilities. Must be a detail-oriented, organized individual with the ability to multitask. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Display strong verbal and written communication skills. Proven ability to handle conflict situations. Essential Physical Functions: The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear. Lifting and transporting moderately heavy objects, such as computers and peripherals. Sitting or standing for extended periods of time. Must be able to work various hours including weekends and holidays. Must present self in a well-groomed, professional appearance. The employee must be able to lift to 25 pounds. Must be able to work at a fast pace. Must be able to handle stress effectively. Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents. Physical ability to safely perform the essential job functions of the position. Equipment Used Smartphones, computers, timeclocks, and all other equipment assigned to the position. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate-controlled non-smoking environment.
    $31k-38k yearly est. Auto-Apply 9d ago
  • Information Technology Specialist

    Akicita Federal, LLC

    Technical support specialist job in Santa Fe, NM

    Fe Indian Health Center (SFIHC), with support to Cochiti, San Felipe, and Santa Clara Health CentersType: Full-Time, On-SiteContract: Non-Personal Services ContractSchedule: Monday-Friday, 8:00 AM - 4:30 PM (Up to 40 hours/week; occasional holidays/weekends/on-call as needed)
    $63k-88k yearly est. Auto-Apply 50d ago
  • Computer Technician I

    Enercon Services 4.5company rating

    Technical support specialist job in Los Alamos, NM

    ENERCON Services Inc., doing business for the Federal Government through our wholly owned subsidiary, ENERCON Federal Services (EFS), provides engineering and environmental services to many branches of the Federal Government. With extensive experience in engineering design, nuclear safety, decommissioning and environmental services, we are actively supporting large and small projects throughout the DOE complex. EFS also has current experience supporting operations and decommissioning efforts at US Army Corps of Engineers and National Nuclear Security Administration (NNSA) facilities. Job Description We are currently recruiting for an experienced Computer Technician I to represent ENERCON at a customer site in Los Alamos, NM. This role requires a currently active DOE Clearance (US Citizenship Required). DUTIES INCLUDE: • Update knowledge and skills to keep up with rapid advancements in computer technology • Provide technical support to designers, engineers and other team members throughout a major VoIP deployment and implementation process • Test and verify telecom hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data • Monitor functioning of VoIP and telecom equipment and make necessary modifications to ensure the system operates in conformance with specifications • Analyze information to determine, recommend, and plan layout, including type of computers, telephones, and peripheral equipment modifications Qualifications MINIMUM QUALIFICATIONS: • Bachelor degree in computer science or related field or equivalent training/education required • At least 2 years of relevant experience required • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills • Basic ability to work independently and manage one's time • Basic knowledge of network and computer hardware and software • Knowledge of network/computer software, such as configuration management software, desktop communications software, network services software and internet directory services software • Must possess a DOE "L" or "Q" clearance or the ability to obtain a DOE "L" or "Q" Clearance (US CITIZENSHIP REQUIRED) Additional Information ENERCON Services is a 34-year old, engineering and technical services consulting company, providing premier services to companies in the energy, utility, and industrial verticals, as well as to governmental agencies across the US and Internationally. ENERCON is fully owned by our employees, and offers excellent benefits and career opportunities. To learn more about ENERCON, visit us at enercon.com. ENERCON does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
    $32k-44k yearly est. 60d+ ago

Learn more about technical support specialist jobs

How much does a technical support specialist earn in Santa Fe, NM?

The average technical support specialist in Santa Fe, NM earns between $26,000 and $67,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.

Average technical support specialist salary in Santa Fe, NM

$42,000

What are the biggest employers of Technical Support Specialists in Santa Fe, NM?

The biggest employers of Technical Support Specialists in Santa Fe, NM are:
  1. Oracle
  2. ASM Research, An Accenture Federal Services Company
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