Technical support specialist jobs in Santa Rosa, CA

Facility Location F & TSD LABORATORY 2501 RYDIN RD, FLOOR 2S RICHMOND CA 94850 Information TITLE: FORENSIC COMPUTER ANALYST GRADE: W2 - 02 FLSA DESIGNATION: Exempt OCCUPATION CODE: 2210-0218 NON-SCHEDULED DAYS: Saturday/Sunday HOURS: 08:00 A.M. to 04:00 P.M. BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current postal pay policies. We offer excellent benefits including health and life insurance, retirement plan, savings/investment plan with employer contribution, flexible spending, flextime scheduling of core work hours, annual and sick leave. Functional Purpose Conducts forensic analyses of digital and other multimedia evidence utilizing appropriate scientific methodologies, forensic techniques, and quality assurance practices in support of criminal and administrative investigations. DUTIES AND RESPONSIBILITIES 1. Conducts forensic examinations of digital and other multimedia evidence through the application of scientific practices for the recognition, collection, analysis, and interpretation of digital evidence for criminal and civil law or regulatory purposes. 2. Examines and analyzes evidence and interprets scientific observations and data to render conclusions, form opinions and produce reports utilizing a full range of electronic search methods and forensic examination techniques. 3. Provides expert witness testimony; produces comprehensive reports and illustrative exhibits for federal, state, and local judicial proceedings at a level sufficient to explain evidence interpretations and conclusions from forensic examinations and scientific data to a lay audience. 4. Serves as a subject matter expert and technical advisor in matters relating to the proper collection, preservation, packaging, and submission of digital and multimedia evidence; participates in crime scene evidence collection activities in major field investigations; ensures evidence handling requirements are met. 5. Performs ongoing evaluation and validation of laboratory instrumentation and methods, operating protocols, and safety practices under supervision; maintains awareness of safety procedures and identifies possible physical conditions and/or laboratory procedures that may create unsafe conditions. 6. Delivers training in laboratory services, evidence collection, crime scene processing and field examination. 7. Conducts studies and research for improving forensic analyses, scientific methods, and resolving forensic examination problems. 8. Acts as liaison with postal management and federal, state, and local organizations on technical developments, forensic methods, and investigative problems of common interest. 9. Analyzes systems to assist with network intrusion and cybersecurity investigations to determine the cause and extent of a breach. Requirements 1. Ability to communicate orally and in writing in order to prepare reports of examination results and conclusions, and provide testimony as an expert witness before state, federal or other judicial bodies. 2. Ability to provide training related to laboratory services, evidence collection, and field examination. 3. Knowledge of evidence collection, preservation, packaging and shipment procedures sufficient to serve as a technical advisor in such matters and to ensure evidence handling requirements are met. 4. Knowledge of forensic science techniques, laboratory protocols, research methodologies, quality assurance standards and computer forensic and cyber security examination procedures, instrumentation and software sufficient to properly access, preserve, and extract appropriate evidence from a variety of media and conduct detailed and complex analyses and interpretation of the value of evidentiary items. 5. Ability to render conclusions/opinions and make recommendations based on forensic practices of recognition, collection, and interpretation of digital and multimedia evidence related to computer forensic examinations. 6. Ability to conduct and document scientific research related to computer forensic examinations. 7. EDUCATION/CERTIFICATION: Bachelor's degree in computer sciences, forensic science, or a closely related field from a college or university accredited by a national or regional accreditation organization recognized and sanctioned by the U.S. Department of Education. NOTE: Employees in the Forensic Computer Analyst or Forensic Computer Analyst Sr position prior to June 27, 2015, are exempt from this requirement. Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free. Applicants must also be a U.S. citizen or have permanent resident alien status.

About the Firm Sideman & Bancroft LLP is a San Francisco based boutique law firm with a national reputation for excellence in intellectual property, estate planning, tax, white collar defense, and complex business litigation. We pride ourselves on combining deep subject-matter expertise with personalized, client-focused service. With roughly 100 attorneys and staff, we offer the sophistication of a large firm with the close-knit culture of a smaller practice, where every team member plays an essential role in delivering exceptional results. The Role We are seeking a Help Desk / Desktop Support Specialist to provide day-to-day technology support in our San Francisco office. This role is designed for someone with 3-5 years of IT support experience who can handle Level 1 and Level 2 issues in a fast-paced, professional services environment. Key Responsibilities Serve as a first and second level point of contact for technical issues (hardware, software, mobile, network). Troubleshoot, document, and resolve incidents in a timely and professional manner. Configure and maintain workstations, laptops, and mobile devices. Provide support for core firm applications (Microsoft Office, document management, time entry, conferencing tools). Assist with network and security support, including: Monitoring workstation connectivity (LAN/Wi-Fi/VPN) and escalating larger issues. Supporting endpoint and data security measures and ensuring adherence to firm policies. Helping implement system updates and patches under IT direction. Participate in system rollouts, upgrades, and security initiatives. Collaborate with IT team members to monitor, maintain, and improve firmwide technology performance. Uphold data security and confidentiality standards. Required Qualifications Possess a Bachelor's Degree in IT or related field with certifications/training to supplement 3-5 years of desktop/help desk support experience, preferably in a law firm or professional services environment. Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Windows operating systems. Familiarity with document management systems (e.g., iManage, NetDocuments). Solid understanding of networks, PCs, printers, and common peripherals. Strong troubleshooting, communication, and client service skills. Ability to manage competing priorities in a deadline-driven environment. Preferred Skills (Our “Unicorn” Wish List) Our ideal candidate will not only be strong in technical troubleshooting but will also bring (or want to develop) skills in technical training and advanced Microsoft Word/document support. Not having these skills is not disqualifying, but having them, or the desire to learn, positions a candidate strongly. Experience providing technical training (one-on-one, small group, or classroom). Advanced knowledge of Microsoft Word formatting and styles (automatic numbering, TOCs, templates, cross-references). Ability to troubleshoot complex document issues and support users on best practices. Experience creating user guides, quick reference materials, or training documentation. Familiarity with Microsoft Active Directory and Exchange Administration. Exposure to Mobile Device Management tools (e.g., Intune, MobileIron). Knowledge of virtualization concepts (VMware) and common networking (LAN, VLAN, Wi-Fi) troubleshooting. Soft Skills & Attributes Ability to take on projects or tasks with clear instruction, then own the work and outcome. Confidence to ask questions and seek clarification when needed. Willingness to provide backup support to other IT team members in whatever ways are most helpful. Strong teamwork orientation combined with a professional demeanor. Appetite to learn and a drive to progressively expand technical knowledge. Patience, adaptability, and a service mindset when working with attorneys and staff at all levels. What We Offer Competitive salary and comprehensive benefits. Professional growth opportunities in both technical support and training. A collaborative, team-oriented environment where technology is critical to client service. Hybrid work schedule Salary range is $105k to $115k

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Main notes: • 2+ years of on-site technical support experience, or degree in related discipline • Strong hands-on A/V technical support experience supporting equipment in a meeting rooms using i.e. Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Poly Com, Pano, Cisco, and other A/V equipment (i.e. speakers, cameras, monitors, and kiosks) • Broad knowledge of AV technology (doesn't need to be a designer or even SME) but will need to understand conference room AV design concepts. This will help them when they need to troubleshoot conference room issues - i.e. go through process of elimination, understanding how devices are connected, etc. • Excellent customer service skills, meeting with users in person to resolve complex technology issues. • Coordinate, track, and maintain inventory. • Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now • Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications • Trainable, Professional and Punctual • Independent - have to be ok with remote support (from office) • Self-starter and problem solver - but not afraid to ask questions • Comfortable handling a lot of calls and heavy IT ticketing, ranging in levels of difficulty • Mac & iOS presence Nice to haves: • Certification in Avixa CTS series • ANP - Audiovisual Network Professional Certification Audio Visual Responsibilities of an On-Site Technician: • Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. • Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. • Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTRs user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls • Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Estimated Min Rate: $30.00 Estimated Max Rate: $37.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. 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***Sorry, no Third Parties. Must be able to work as our W2 employee from the start of the engagement without visa transfer*** *** This is a 6-month engagement with good possibility of conversion to FTE*** Onsite role in San Francisco with optional 4 days in-office with 1 day work from home if desired, Office location is San Francisco (bartable). Our really cool client is the leading provider of daily Earth imaging data and insights, helping organizations harness change for action with a multidimensional view of our changing planet. Job Overview We are seeking a detail-oriented IT Support Technician to manage our IT infrastructure and provide critical technical support to our organization. Key Responsibilities Provide User Support for Mac and Windows laptops including commissioning and de-commissioning and coordinating equipment repairs and replacement Provide administrative support for Okta, NinjaOne, Jamf, and Jira/Confluence (will train) Setup and maintain conference room equipment (A/V, Polycom) Inspect, document, and maintain company IT equipment and hardware Coordinate with vendors for hardware/software procurement Perform physical equipment audits and update inventory tracking systems Diagnose and troubleshoot hardware and software issues Triage and resolve technical support tickets efficiently and accurately Maintain detailed logs of all technical interventions and equipment status Required Skills 2-4 years of technical experience troubleshooting for Mac and Windows Proficiency in inventory management systems Basic networking and hardware maintenance knowledge Excellent organizational and documentation skills Ability to prioritize and manage multiple support tickets simultaneously Preferred Skills Associate's degree in Information Technology, Computer Science, or related field CompTIA A+ certification is a nice to have Experience with asset management software Experience administrating Okta, NinjaOne, Jamf, and Jira/Confluence Work Conditions Full-time, 40 hours per week Occasional overtime may be required Physical demands include lifting equipment up to 25 pounds Physical Requirements Ability to work in a technical environment Comfortable working at computer workstations Capable of moving and positioning IT equipment Requires standing, walking, and light physical labor Note: This is a 6-month contract position with potential for extension and/or conversion to FTE based on performance and organizational needs.

Helpdesk support specialist San Francisco, CA Contract (Onsite) pays around $35/hr - $42/hr This client is looking to add a contractor to his team of 8. Their team is divided between helpdesk/desktop support people and the escalation to Sys admins and network engineers. They will also be working on tasks such as configuring Laptops, handling equipment when it arrives. Candidates must know: JAMF - they are a 95% MAC shop OKTA Slack JIRA Google office suite They also need someone to start ASAP. They would like to interview next week and have someone start on the following week.

We are seeking an IT Technician to provide internal network support and general IT assistance within a dynamic, Museum setting with diverse technology needs. This role will support a staff of approximately 50-75 employees and work closely with a small IT team (3-5 members). Key Responsibilities: Network & Connectivity Support • Maintain internal network connectivity • Troubleshoot Wi-Fi issues • Provide printer and internet support Helpdesk & Customer Service • Respond to support tickets and resolve technical issues • Deliver excellent customer service through direct interaction with staff • Provide onsite support three days per week (Tuesday-Thursday) Password & Account Management • Reset passwords and troubleshoot login issues • Assist with account access problems Inventory & Hardware Management • Track and manage hardware inventory • Perform light helpdesk tasks, including basic troubleshooting for: o Windows systems o Mobile devices Required Skills & Experience: • 2+ years of experience in IT support or helpdesk roles • Strong troubleshooting skills for network and hardware issues • Excellent communication and customer service abilities • Ability to work onsite as scheduled Hourly rate starting at $25/hr depending on relevant skills & experience.

San Francisco There is no sponsorship available. No agencies or C2C. Please do not submit candidates Our client, a global managed services provider supporting over 250 firms in the banking and finance sector, is looking for a Technical Support Engineer to join their onsite team in San Francisco. You'll play a key role in ensuring the smooth operation of their trading platforms and technology infrastructure, helping non-technical users keep critical systems running flawlessly. Training will involved a fully cover 3 week trip to Ireland, so a passport is required. What You'll Do: Provide onsite technical support to clients in a professional, efficient manner Troubleshoot and resolve technical issues, escalating complex problems when needed Implement system enhancements and upgrades to improve performance and stability Carry out routine maintenance, including software updates and configuration changes What You'll Bring: Bachelor's degree in Computer Science, IT, or a related field 1+ year's experience in a technical support role Background working a similar role Ideally in the financial service industry but this is flexible Excellent communication and interpersonal skills Experience with Microsoft 365, endpoint management, device deployment, and Azure (a big plus!) Someone who has passion outside of work. Think sports, music, hiking, art etc To speak in confidence about this opportunity please contact apply via the link

Global Security Vendor San Francisco, California $85,000 - $95,000 + Bonus & Great Package This Global Security Vendor is a category leader and due to thier expansion plans require an IT Operations Engineer in thier IT department to support the needs of global end users and departments while helping to implement IT solutions that enable the company's growth. You'll interact daily with end users and support the evolving needs of a fast-growing organization. You must have experience in a senior desktop engineer or systems administrator position to apply for this position. In this role you will: Identify persistent issues and recurring failures in the environment, and drive them to resolution by collaborating with the appropriate IT team members and/or business application owners. Provide advanced technical assistance with computer hardware and software, supporting end users via phone, in person, or remotely across a globally distributed workforce. Execute the new hire onboarding process flawlessly, continuously improving it to enhance the overall new hire experience. Similarly, ensure offboarding is completed accurately and on time. Test and implement tools that enable efficient deployment and support of end-user technology, improving user experience and productivity. Prioritize ongoing tasks effectively and proactively communicate roadblocks (e.g., external dependencies, approvals, scope changes) to senior management. Write clear, concise, and accurate Helpdesk Standard Operating Procedures (SOPs) and maintain up-to-date IT knowledge base articles, documentation, and end-user guides. Assist with MDM policy administration, software deployment, and support for mac OS and Windows laptops. Support the deployment and maintenance of a range of Microsoft technologies, including but not limited to Entra ID, Microsoft 365, and Copilot. Provide support for VoIP phones and conference room AV systems (SIP/PSTN, microphones, cameras, and general connectivity issues). Handle laptop imaging, patching, and mobile device management (iOS/Android) support. Prioritize IT requests based on impact and urgency, and engage with all levels of the organization to resolve issues promptly. Partner with other IT team members to implement technology projects, services, and automation tools, following established processes and measuring effectiveness. Manage endpoint/laptop physical inventory and ensure that the electronic Asset/CMDB database remains accurate and up to date. Communicate effectively and professionally with end users, customers, vendors, and other IT personnel. Maintain physical and logical security accounts for assigned systems. Monitor and resolve incidents related to systems, networks (e.g., VPN), and security. This role does require coming onsite regularly into the HQ located in San Francisco. To be successful in this opportunity, you will have: Proven experience of relevant IT support experience as a senior desktop engineer or systems administrator in a fast-paced environment. Strong prioritization, troubleshooting, and critical thinking skills are essential. Proficiency with mobile device management solutions (e.g., Jamf, Kandji, and/or Intune). Proven experience supporting mac OS environments. Familiarity with Microsoft Entra ID (formerly Azure AD), Microsoft 365, and Windows. Experience with endpoint security tools (antivirus, antimalware, anti-phishing, DLP agents) and backup solutions. Strong customer service orientation and attention to detail, providing a “white-glove” support experience. Enjoys problem-solving and working in a dynamic, fast-changing environment. Experience with IT ticketing systems (e.g., Freshservice, ManageEngine, ServiceNow, or similar). Knowledge of ITIL Service Desk best practices (ITIL v4 Foundation certification is a plus). Experience working in a regulated environment with strong confidentiality and data privacy standards. Good understanding of and adherence to InfoSec guidelines and principles. *Follow Scout Global for more roles like this*

LHH has an exciting role with a client of ours in San Francisco who is seeking a full-time IT Associate to join their team in an on-site role. We are seeking an Information Technology Associate to join our client's growing Technology team. This role will support our global workforce by delivering seamless, secure, and high-touch IT experiences. The ideal candidate thrives in a fast-paced environment, combines strong technical expertise with exceptional communication, and takes pride in delivering white-glove support for our employees and executives. Salary & Benefits: $120k to $150k annually Discretionary bonus (up to 25%) Medical, dental, and vision insurance 401(k) plan with employer match, fully vested immediately 24 days of PTO to start Paid holidays aligned with the NYSE $125 a month wellness stipend Parenting support services Fertility benefits Qualifications: Required: 5+ years of IT support or systems administration experience, preferably in financial services or fast-paced technical environments. Required: Strong knowledge of Microsoft 365 administration and Hybrid Azure AD. Required: Hands-on experience with Intune for Windows and mobile device management. Required: Experience administering Jamf and providing advanced mac OS support in enterprise settings. Required: Familiarity with enterprise security platforms such as Mimecast, Netskope, and endpoint protection tools. Required: Skilled in supporting Zoom, Slack, and mobile devices (iOS/Android). Required: Practical experience with IT Asset Management systems (e.g., Snipe-IT, ServiceNow, or equivalent), including lifecycle management, compliance, and reporting. Required: Demonstrated success executing onboarding/offboarding workflows, ensuring seamless employee experience and compliance with security requirements Required: Knowledge of networking fundamentals, including Wi-Fi, VPN, and cloud security principles. Required: Strong interpersonal and communication skills with the ability to support executives and senior stakeholders. Ability to manage competing priorities and thrive in a fast-paced, high-touch environment. Willingness to provide after-hours and weekend on-call support when needed. Curious and adaptive mindset, with a willingness to learn new technologies and leverage automation/AI to streamline workflows. Bachelor's degree preferred, or equivalent professional experience. Very Nice to have: prior VC/Wealth Management/Financial Services background Responsibilities: Deliver responsive, high-quality IT support for employees in-office and remote, ensuring issues are resolved with minimal disruption. Administer and support Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, and compliance features. Manage Hybrid Azure AD user/device lifecycle, conditional access policies, and identity governance. Support endpoint management across Intune (Windows, iOS, Android) and Jamf (mac OS) Provide frontline administration and troubleshooting across collaboration stack (Slack, Zoom, mobile device management, and endpoint security). Support and configure enterprise security platforms including Mimecast (email security) and Netskope (CASB/SASE). Execute end-to-end employee onboarding and offboarding processes: account provisioning/deprovisioning, device preparation/collection, access management, and ensuring smooth Day 1/Last Day experiences. Administer IT Asset Management processes, including procurement, imaging, inventory tracking, warranty management, and decommissioning of endpoints and peripherals. Partner with IT peers and business teams to deliver new solutions, improve processes, and ensure an outstanding employee experience Participate in IT projects, including system upgrades, integrations, and automation initiatives. Provide after-hours and weekend on-call support as part of a global IT rotation. Communicate effectively with all levels of the organization, setting expectations clearly and providing proactive updates. Uphold white-glove service standard, ensuring empathy, professionalism, and precision in every interaction. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

IT Administrator We're looking for an IT Administrator who can take ownership of technical initiatives, deliver executive-level support, and guide the rollout of new systems and applications. This role blends hands-on expertise with leadership, requiring someone who can manage complex projects while keeping communication clear across all levels of the organization. Responsibilities Lead IT projects end-to-end, including planning, vendor coordination, training, and rollout. Provide direct support to executives while ensuring smooth adoption of tools across the company. Manage identity and access through Okta, oversee workflows in Jira/Atlassian, and administer devices with Intune, Kandji, and Automox. Support and maintain SaaS platforms such as Slack, Microsoft 365, Zoom, and others, handling integrations, permissions, and user lifecycle management. Configure and maintain core network services (DNS, DHCP, VPNs), VoIP systems, and A/V conferencing solutions. Evaluate and test emerging technologies, including AI features in collaboration tools, and represent IT in innovation discussions. Mentor junior IT staff, manage escalations, and set standards for timely, high-quality support across mac OS, Windows, and SaaS environments. Deliver training sessions to employees on IT best practices, software tools, and hardware usage. Drive automation and process improvements to streamline workflows and reduce manual intervention. Qualifications 5+ years of IT support experience, including at least 3 years in advanced or lead roles. Strong troubleshooting skills across hardware, software, networking, and SaaS platforms. Proven expertise with MDM platforms (Intune, Kandji, Automox) and endpoint management. Experience managing Microsoft 365, Okta, Slack, Zoom, and other enterprise SaaS ecosystems. Solid understanding of networking protocols and configurations (DNS, DHCP, VPNs, VLANs, firewalls). Demonstrated success in mentoring IT staff, managing escalations, and improving helpdesk workflows. Familiarity with VoIP and A/V systems configuration and troubleshooting. Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users. Security-focused mindset with a drive for automation and continuous improvement. If this sounds like you, apply today!

Simpson Thacher & Bartlett is excited to announce the opening of our new San Francisco office in early 2026, increasing our Bay Area presence to further improve the cutting-edge legal services we provide to our clients and communities. The Office Technology Support (OTS) Analyst will support the San Francisco office and work in conjunction with other offices to support the Firm's Partners and C-Suite Executives. This role will be expected to work in-office Mondays through Fridays, 8:30am to 5:00pm. The OTS department manages the Firm's user IT, software, hardware, A/V and telephone support, providing white glove service for the Firm's local users. The role will require a hardworking, dedicated professional looking to expand their IT knowledge and become an integral part of a technology support service. Essential Job Duties & Responsibilities Liaise with clients via email, telephone, ticketing system or in person to provide appropriate user support Respond promptly and effectively to user inquiries, troubleshooting hardware, software, network, AV and telephone issues Diagnose and resolve technical issues relating to desktop and laptops, various operating systems, applications, peripherals, telephones and handheld devices Assist with the removal and set-up of computer hardware and software as part of office moves Assist with the setup, configuration and troubleshooting of AV equipment for meetings, conferences and events Assist users in operating AV equipment, providing guidance and troubleshooting Prioritize support requests and keep clients informed of the status of their query Develop and maintain strong relationships with all attorneys and professional staff, understanding their specific needs and preferences to provide tailored IT solutions. Prioritize and manage IT support for VIPs and Executive Suite members, ensuring expedited resolution and personalized service. Offer proactive IT maintenance and support for VIPs, attorneys and professional staff to prevent issues before they occur and provide immediate on-site or remote assistance when needed. Coordinate with other departments to ensure that VIPs, attorneys and professional staff have seamless access to all technology-related services and that their confidential information is securely handled. Escalate calls to the appropriate support teams with the assistance of the IT Manager and maintain visibility to ensure efficient resolution of all escalations Maintain accurate records of all service desk interactions including issue descriptions, troubleshooting, investigative steps taken and resolution details Utilize knowledge base articles and departmental documentation to find solutions Participate in team meetings, training sessions and service improvement sessions both locally and globally Assist with the planning, scheduling and execution of computer equipment installations, imaging and upgrades, effectively escalating user requests, problem trends and business needs where required Assist with planning and leading training workshops designed to increase skills in specific areas of IT based on support call trends Help maintain and keep inventory of all stock including but not limited to; laptops, desktops, printers, mobile devices, telephones, printers and all desktop-based IT peripherals Any other ad hoc duties/projects as required by the San Francisco office or global OTS management team Perform other duties as needed Education High School diploma or GED equivalent required Skills and Experience Required Minimum of 2 years of relevant IT and customer service experience Strong customer service skills and ability to interact with upper management, providing white glove service Ability to configure, install and maintain PC operating systems and related devices Experience supporting handheld devices and associated software and devices Strong hardware/PC peripheral trouble-shooting skills Preferred CompTia A+ Certification strongly preferred Physical Demands (required to perform essential job functions) Exerting up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Sitting: Remaining in the seated position, particularly for sustained periods of time Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another Lifting: Raising objects from a lower to a higher position or moving objects horizontally Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder Pulling/Pushing: Using upper extremities to exert steady force upon an object so that the object moves toward or away from the force Bending/Stooping/Kneeling/Crouching: Bending body downward and forward by bending legs and spine, or by bending legs at knees Reaching: Extending hand(s) and arm(s) in any direction Work Environment The worker is not substantially exposed to adverse environmental conditions as in typical office or administrative work (normal light, air and space in the work environment) Salary Information CA Only: The estimated base salary range for this position is $70,000 to $95,000 at the time of posting. The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is non-exempt meaning it is overtime pay eligible. Simpson Thacher will not sponsor applicants for work visas for this position. Simpson Thacher will not sponsor applicants for work visas for this position. Privacy Notice For information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at ******************************************** Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran's status or any other legally protected status. This Policy pertains to every aspect of an individual's relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment. #LI-Onsite

Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.Responsibilities Daily Troubleshooting & Support (50%) Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system. Monitor daily reports and logs for errors. Serve as the first line of support for internal teams experiencing operational tech issues. Escalate and coordinate fixes with engineering as needed. Onboarding & IT Support (20%) Set up accounts, access, and tools for new hires. Maintain software licenses and user permissions across platforms. Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.). Systems & Process Improvement (30%) Analyze recurring issues and implement improvements to reduce future problems. Collaborate with operations and engineering to design scalable, reliable systems. Create documentation and internal guides to streamline troubleshooting and onboarding. Qualifications Experience: 2-4 years in a technical operations, IT, or support engineering role. Skills: Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). Comfortable navigating and fixing issues in Salesforce or similar platforms. Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). Mindset: Problem-solver who enjoys “fixing what's broken” as much as preventing it from breaking again. Detail-oriented but able to see the bigger picture when designing processes. Thrives in a fast-paced, mission-driven environment.

Do you enjoy working with a variety of people and technologies each day? Do you excel at providing technology and business solutions to smart, driven individuals? If you answered yes to these questions then we have an exciting opportunity that's right up your alley. We are seeking an IT Support Specialist with a solid background in end user support, Windows, Macs, and cloud systems to join our growing team in an important client-facing support capacity. Job Description: This is for a full-time, permanent position at growing IT consulting company allowing you to work with many different technologies but within a regular, stable base of clients. As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support. Customer service expertise is essential. Our capital management clients have over $150B under management and we work with some of the Bay Area's most prestigious independent schools. Qualifications: 3 to 5 years of IT industry experience End user support experience for Windows and MacOS A drive to assist customers and solve their technical problems Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks: troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters Image Windows, and configure these computers for employees Answer questions and provide support for employees in person, at our offices, and online (via email, Slack, and tickets) A strong understanding of connecting computers to networks, especially over wifi and VPN Management of mobile devices (iPhone/Android) in a corporate environment Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients) Problem solving and intuitive troubleshooting skills Perform small project-based work to improve IT and other systems Showcase your knowledge by training other employees on new applications, hardware, and more Ability to lift 50+ lbs computer equipment and hardware, climb ladders, and use hand tools where necessary Ability to work occasional weekend days Does this opportunity interest you? If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service! About us: Founded in 2007, and profitable since inception, our company is self-funded with no outside investors. Every member of the management team has over 20 years of experience in the industry. Our employees work hard, enjoy their work, and have a life outside of work too. We provide best of breed technology solutions to SMB clients that have Fortune 500 technology needs. Our customers include Venture Capital, Private Equity, Hedge Funds, independent schools, and technology startups (our investment firm customers have over $150 Billion, combined, under management). We create tailored IT solutions for companies that need well-managed, secure, highly available, disaster recovery protected systems. We augment IT departments by bringing special expertise and experience and are the IT department for clients without IT staff, who require high-touch support and superior systems management. We provide monitoring and remote management of systems, along with managed services. Powered by JazzHR lk NQwlYVFU

An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Marathon Petroleum Company LP (MPC) offers internship and co-op opportunities to high-performing college students who want meaningful hands-on experiences in their fields of study. The following core values guide MPC's approach to doing business: Safety & Environmental Stewardship, Integrity, Respect, Inclusion, and Collaboration. Interns and co-ops work side by side with experienced professionals as contributing members of diverse work teams who create value for the company's shareholders. MPC believes that how we conduct our business is just as important as the bottom line. Responsibilities: A co-op/internship with MPC Information Technology can provide you the valued experience needed to work in today's competitive working environment while delivering efficient and innovative solutions. MPC ITS offers a diverse set of opportunities which gives you exposure to different areas of our business. With the potential to have multiple sessions and opportunities, you will gain valuable real-world experience while enhancing your skill set in one or more of the following IT job positions: Business Systems Analysis Intern: Acts as a liaison between IT and business units for translating business requirements into the development, implementation, and enhancement of new and existing systems. Identifies and evaluates new IT capabilities to improve business outcomes while recommending and communicating appropriate solutions and/or enhancements to current systems. Develops and executes processes for creating, managing, and executing quality assurance for technology solutions. Manages and or coordinates incident management execution in collaboration with internal and external parties. Cloud Engineering Intern: Supports development and execution of cloud strategy within Marathon's existing IT infrastructure. Implements Marathon's cloud strategy from a technical perspective, including design, planning, integration, automation, maintenance, and support of cloud architecture. May work with stakeholders across Marathon to evaluate public and private cloud systems to identify and deliver appropriate solutions. Cybersecurity Intern: Evaluates, tests, monitors, and maintains information technology (IT) and operational technology (OT) cybersecurity policies and procedures. Ensures adherence to identity management processes and controls to meet specific cybersecurity standards. Identifies security risks and exposures (data, application, infrastructure, devices etc.) and suggests measures to prevent future incidents and improve cybersecurity. Employ techniques and procedures for conducting risk assessments and compliance audits for IT and OT. Investigates and remediates security incidents such as intrusion, frauds, attacks, or leaks. Determines potential cybersecurity threats, coordinates preventive actions across the network leveraging intelligence from multiple internal and external sources and cybersecurity technologies. Identifies threat actors and their techniques, tools, and processes to identify and mitigate cybersecurity risks. Infrastructure Engineering & Operations Intern: Interns will focus on either Platform Engineering or Operational Technology (OT) Engineering. Both roles support routine maintenance, performance testing, and basic troubleshooting of infrastructure systems to ensure optimal reliability. Responsibilities include assisting with system configuration, backup and recovery procedures, analyzing performance data, and documenting solutions. OT Engineering interns additionally support industrial control systems such as HMIs and PLCs, collaborating with engineers and business teams to meet operational and technical requirements. Software Development Intern: Interns will focus on either Software Engineering or Quality Assurance (QA) Engineering, both collaboratively contribute to the software development lifecycle by ensuring both functionality and quality. The Software Engineering intern focuses on designing, developing, testing, and deploying enterprise software solutions, emphasizing automation, security, and continuous improvement. This role involves applying engineering best practices, participating in code reviews, and documenting technical requirements and designs. Meanwhile, the QA intern supports the validation of these solutions through manual and automated testing, assisting in the development of test strategies, creation/execution of test scripts, and reporting bugs. They work closely with cross-functional teams to uphold quality standards across releases and contribute to documentation, automation, and the ongoing enhancement of QA processes within an Agile environment. Qualifications: + Desired Majors: Computer Science & Engineering; Computer Science & Engineering Technology; Management Information Systems; Computer Information Systems; Information Systems & Analytics; Computer Engineering; Software Engineering and Computer Science; and other related IT disciplines + Strong academic performance + Candidates must be authorized to work in the US on a full-time indefinite basis without the need for employment visa sponsorship now or in the future. + Concurrent enrollment in a degree seeking program throughout duration of experience + Military experience a plus + Min - $24.95 per hour/Max - $31.19 per hour + We hire for the following locations: Corporate: Findlay, OH, San Antonio. TX; Refineries: Martinez, CA, Texas City, TX, Anacortes, WA, Garyville, LA Learn more about Marathon Petroleum's benefits at ********************* As an energy industry leader, our career opportunities fuel personal and professional growth. Location: Findlay, Ohio Additional locations: Anacortes WA Refinery, Galveston Bay Refinery, Garyville LA Refinery, Martinez CA Refinery, San Antonio, Texas Job Requisition ID: 00018342 Location Address: 539 S Main St Education: Employee Group: Full time Employee Subgroup: Intern Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here (*********************************************************************************************************************************** . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at *************************************** . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at ************************* .The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role. About Marathon Petroleum Corporation Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.

The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable's features and capabilities. As an Enterprise Technical Support Specialist, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities. What you'll do * Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). * Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. * For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. * Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. * Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions. * Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes. Who you are * You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business. * You've worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success. * You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences. * You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions. * You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn. * You have a strong, self-driven desire to exceed expectations and continuously improve your performance. * You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: San Francisco, CA Duration: 1 year (with possible extension) Job Description: Win7/Win XP OS support Skills Overview (list or overview) Deskside Support Tech. Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD. Additional Information For more information, Please contact Shubham ************

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

***Sorry, no Third Parties. Must be able to work as our W2 employee from the start of the engagement without visa transfer*** *** This is a 6-month engagement with good possibility of conversion to FTE*** Onsite role in San Francisco with optional 4 days in-office with 1 day work from home if desired, Office location is San Francisco (bartable). Our really cool client is the leading provider of daily Earth imaging data and insights, helping organizations harness change for action with a multidimensional view of our changing planet. Job Overview We are seeking a detail-oriented IT Support Technician to manage our IT infrastructure and provide critical technical support to our organization. Key Responsibilities Provide User Support for Mac and Windows laptops including commissioning and de-commissioning and coordinating equipment repairs and replacement Provide administrative support for Okta, NinjaOne, Jamf, and Jira/Confluence (will train) Setup and maintain conference room equipment (A/V, Polycom) Inspect, document, and maintain company IT equipment and hardware Coordinate with vendors for hardware/software procurement Perform physical equipment audits and update inventory tracking systems Diagnose and troubleshoot hardware and software issues Triage and resolve technical support tickets efficiently and accurately Maintain detailed logs of all technical interventions and equipment status Required Skills 2-4 years of technical experience troubleshooting for Mac and Windows Proficiency in inventory management systems Basic networking and hardware maintenance knowledge Excellent organizational and documentation skills Ability to prioritize and manage multiple support tickets simultaneously Preferred Skills Associate's degree in Information Technology, Computer Science, or related field CompTIA A+ certification is a nice to have Experience with asset management software Experience administrating Okta, NinjaOne, Jamf, and Jira/Confluence Work Conditions Full-time, 40 hours per week Occasional overtime may be required Physical demands include lifting equipment up to 25 pounds Physical Requirements Ability to work in a technical environment Comfortable working at computer workstations Capable of moving and positioning IT equipment Requires standing, walking, and light physical labor Note: This is a 6-month contract position with potential for extension and/or conversion to FTE based on performance and organizational needs.

Insight Global is seeking an IT Technician to join a client in the San Francisco area. You will provide internal network support and general IT assistance within a dynamic, Museum setting with diverse technology needs. This role will support a staff of approximately 50-75 employees and work closely with a small IT team (3-5 members). Key Responsibilities: Network & Connectivity Support • Maintain internal network connectivity • Troubleshoot Wi-Fi issues • Provide printer and internet support Helpdesk & Customer Service • Respond to support tickets and resolve technical issues • Deliver excellent customer service through direct interaction with staff • Provide onsite support three days per week (Tuesday-Thursday) Password & Account Management • Reset passwords and troubleshoot login issues • Assist with account access problems Inventory & Hardware Management • Track and manage hardware inventory • Perform light helpdesk tasks, including basic troubleshooting for: o Windows systems o Mobile devices Required Skills & Experience • 2+ years of experience in IT support or helpdesk roles • Strong troubleshooting skills for network and hardware issues • Excellent communication and customer service abilities • Ability to work onsite as scheduled Compensation: $25/hr to $27/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.