Technical support specialist jobs in Scranton, PA - 76 jobs
All
Technical Support Specialist
Computer Technician
Information Systems Technician
Support Specialist
Help Desk Specialist
Technical Support Professional
Information Technology Technician
Information Technology Specialist
Client Support Administrator
Field Support Technician
Community Support Professional - Day Program
Beacon Specialized Living 4.0
Technical support specialist job in Scranton, PA
Qualifications • High School Diploma; • Three years of work experience with consumers with developmental disabilities; • Must be at least 21 years old; • Valid Pennsylvania Drivers License with acceptable driving record as determined by Motor Vehicle Report and insurance guidelines.
Essential Functions
• Accepts assignments based on the particular needs of the consumer.
• Provides up to 40 hours of support per week to consumers in a variety of settings.
• Assists consumers in daily living skills which include, but are not limited to, bathing, dressing, incontinence care, meal planning/preparation, and housekeeping.
• Assists consumers in the community in order to meet medical, recreational, and social needs.
• Acts as an advocate to ensure that consumers remain in control of their households and finances when needed.
• Assists the consumer in problem resolution and negotiating personal crisis.
• Maintains professional demeanor when representing Keystone.
• Participates in Interdisciplinary Treatment Team process.
• Writes, where appropriate, reviews, and ensures progress notes are complete with required information.
• Conducts, facilitates, and speaks on behalf of Keystone Community Resources (KCR) with Family members, Supports Coordinators, Guardians and other stakeholders involved in
consumer's care.
• Attends professional meetings as needed to represent the consumer and KCR.
• Schedules, attends, and transports consumers to appointments, visits, outings, and/or Trips as needed.
• Promotes a safe and caring environment where individuals can learn and grow while enjoying a healthy and productive lifestyle.
• Understands internal and external policies and follows employee rules of conduct and performance as set forth by Keystone;
• Promotes community awareness by demonstrating responsible, courteous behavior and a positive perception of individuals with developmental disabilities.
• Annually meets regulatory and agency in-service training requirements.
Work Environment
• Community environment;
• May experience exposure to body fluids and the need to provide personal, private care to individuals.
• Varied shift hours will be required, mostly evenings and weekends, availability is based on client's needs and wishes;
• Driving is required. Necessary to maintain an acceptable driving record.
• Use of personal vehicle is required. Proof of insurance coverage, registration, and inspection required prior to and during conducting business with vehicle.
Physical Abilities
• Must be able to lift and transfer 50 pounds using proper body mechanics 6-12 times hourly
• Must be able to carry 50 pounds for at least 20 feet
• Must be able to climb and descend 20 stairs carrying 20 pounds
• Must be able to bend to retrieve an object at floor level 6-12 times hourly
• Must be able to readily change direction while walking
• Must be able to run a distance of 100 ft. 1-2 times hourly
• Must be able to walk a distance of one mile
• Must be able to crouch at the knees 6-12 times hourly
• Must be able to kneel on both knees
• Must be able to drive for a period of one hour 3-6 times daily
• Must be able to stand for a period of one hour 6-12 times daily
• Must be able to sit for a period of one hour 6-12 times daily
• Must be able to push/pull 10 pounds
• Must be able to grasp an object with at least one hand
• Must have at least 20/40 combined vision with or without corrective lenses
• Must be able to hear a normal spoken voice with or without hearing assistance
• Keystone will proactively work with an employee requesting a reasonable accommodation to be able to complete job duties
Confidentiality
• The Community Support Professional has access to the protected health information of people in the agency's care. The Health Insurance Portability and Accountability Act (HIPAA) regulations apply to confidential information in all areas of Keystone Community Resources, Inc. and Keystone Independent Living.
• General Professional confidentiality is expected at all times both within the company and with other agencies.
#PA123
$23k-26k yearly est. 3d ago
Looking for a job?
Let Zippia find it for you.
Computer Field Tech Position-PIttston PA
BC Tech Pro 4.2
Technical support specialist job in Pittston, PA
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Technical support specialist job in Pittston, PA
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$42k-60k yearly est. 60d+ ago
Information Technology Support Specialist Part Time
Cross Valley Federal Credit Union 3.0
Technical support specialist job in Wilkes-Barre, PA
Information Technology (IT) SupportSpecialist
Reports To: IT Coordinator
FLSA Status: Hourly
Purpose
The IT SupportSpecialist will assist the IT Coordinator in troubleshooting and resolving technical issues for employees as well as maintaining computer systems, configuring hardware and software used by the Credit Union.
Responsibilities
Job responsibilities of the IT SupportSpecialist include, but are not limited to:
Operating the ServiceDesk ticket platform, such as prioritizing and resolving IT tickets.
Providing on-site or virtual technicalsupport services for employees.
Installing computers/peripherals and creating user profiles for employees.
Installing software and updates on domain connected computers and servers.
Assisting in organizing and maintaining hardware inventory across all branches.
Assisting in the process of on boarding / off boarding of employees (user accounts, license assignments, network/file access, etc.)
Providing user access to network folders and maintain appropriate user access/security.
Creating/maintaining various logs and diagrams of credit union resources and processes.
Assisting in reviewing vulnerability assessments, making and documenting recommended changes.
Assisting in gathering information for audits and helping with mitigation documentation.
Supporting the IT Coordinator in the day-to-day IT operations for the Credit Union.
Other duties as assigned.
Education and Experience
The IT SupportSpecialist must have the following:
Working knowledge of Windows Operating Systems
Working knowledge of computers and peripheral hardware components
Basic knowledge of Office 365 suite
Degree in Information Technology, other related degree, or equivalent experience.
Skills
The IT SupportSpecialist should demonstrate the following skills:
Ability to communicate technical information to those who may not understand some technical concepts
High level problem-solving and troubleshooting skills
Ability to learn quickly and retain technological procedures
Effective verbal and written communication skills
Ability to multitask in a time sensitive environment
Effective organizational skills
Can work independently on assigned tasks
Ability to work and contribute positively as part of a team
Efficient time management skills
Demonstrate sound work ethics
Physical Requirements
Physical requirements of the IT SupportSpecialist include, but are not limited to:
Standing and sitting for prolonged periods of time.
Commuting to and from Credit Union branch locations, sometimes on short notice.
Ability to lift up to 35lbs.
The is not intended to provide an all-inclusive listing of related job activities. As a member of a highly regulated industry, it is expected that all associates will maintain and ensure compliance with all applicable laws, regulations, rules, as well as credit union policies and internal controls. Additionally, management may request associates to perform other related activities in place of or in addition to those representative activities notes in this job description.
Requirements:
$51k-67k yearly est. 6d ago
On-Call IT Field Technician - Scranton,Wilkes-Barre,Hazleton, PA - Hiring Now
Geeks On Site 3.1
Technical support specialist job in Scranton, PA
On-Call IT Field Technician - PC, Mac, Printer & Scanner Support
💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability
⚠️ Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technicalsupport to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
✅ What to Expect After You Apply
📞 Intro Call - A recruiter will contact you for a quick chat
📝 Onboarding - Complete paperwork and tax forms electronically
🔍 Background Check - Mandatory before activation
📅 Set Your Availability - You enter your availability in our tech portal
📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
$35 hourly Auto-Apply 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Scranton, PA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$31k-43k yearly est. 5d ago
I.T. Services Field Technician
Pencor Services 4.2
Technical support specialist job in Palmerton, PA
Company: PenTeleData
Shift: Monday-Friday, 8AM-5PM, but must be available for after hours and on call support
Pencor and its subsidiaries are Equal Opportunity Employers
PenTeleData,a leader in data transport, Internet, networking technologies, security and consultation services throughout Pennsylvania and New Jersey is experiencing significant growth and is seeking a Field Technician for the I.T. Services department.
The I.T. Services Department is the customer facing professional services group of PenTeleData. ITS provides Networking, on premise and Cloud computing related support services, and installation/support for PenTeleData Business Voice and POTS phone product to SMB and enterprise customers.
This position will focus primarily in the areas of structured cabling and related services to support Telecom and Data network installations. Ability to travel and perform duties throughout our service footprint required.
Responsibilities include but are not limited to:
Installation and testing of cabling, equipment and peripherals for Telephone and data networks
Performing basic troubleshooting and testing of installed equipment
Performing cut-over and training for POTS and VOIP phone installations
Other duties as assigned
Qualifications:
Associates Degree and/or a combination of related industry experience and certifications
2+ years hand on experience with the installation of structured cabling for data and Telecom systems
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
Understanding of Wi-Fi technologies
General knowledge of the full range of products and capabilities typically found in an SMB environment
Familiarity with common network equipment (wired/wireless) commonly installed in an SMB environment
Experience using MS Word, Excel, Viso and standard Microsoft applications
Experience with Data and Telecom network installations
Experience with POTS and VOIP phone services and requirements
Experience with standard networking equipment such as routers and switches
Excellent Communications Skills - Oral and Written
Excellent Organizational and Time Management Skills
Ability to use common hand/power tools and test equipment
Ability to lift and carry up to 40lbs
Ability to work well at heights on ladders, bucket trucks and roofs
Ability to present a professional appearance and provide exceptional customer service at all times and in all situations
Ability to travel and perform duties throughout our service footprint
Ability to work overtime and flexible schedules as needed
INDLP
$54k-94k yearly est. 60d+ ago
IT Help Desk
EAM-Mosca Corporation 3.8
Technical support specialist job in Hazleton, PA
EAM-Mosca Corp.
Job Title: IT Help Desk
Job Type: Full Time, Salaried Non-Exempt
Reporting Structure: Reports to Network Administrator and Help Desk Manager
EAM-Mosca Corp., Hazle Township PA, is market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions. As we continue to expand our Americas region presence, we are seeking to hire a growth oriented It Help Desk employee to join our dynamic IT Team.
Company Overview: EAM-Mosca Corp is a leading provider of innovative strapping solutions designed to meet the diverse packaging needs of a wide variety of blue-chip manufacturing businesses. We are committed to delivering high-quality, reliable strapping systems that enhance production efficiency and improve product security in a highly sustainable manner.
Job Description: The IT Help Desk is an entry level position in the Information Technology Department. The Help Desk applies knowledge of information technology systems, products and services to assist EAM Mosca employees with hardware and software issues. The IT Help Desk documents computer related problems, troubleshoots solutions and evaluates and resolves routine questions/problems, referring more complex issues to IT Specialists. The Help Desk will install IT supported software on new and upgraded EAM Mosca equipment.
Roles and Responsibilities:
· PC - prepare new laptops and desktops for EAM Mosca users
· Internal & remote Customer support
· Minor hardware repair
· Printer support
· Client upgrades to IT applications
· Phone support
· Mobility device support
· VPN support
· Document procedures in SharePoint
· Complete assigned work in a timely, professional manner.
Profile and Background:
· Associates degree in an IT related field with a minimum of 2 years of experience. Will consider additional experience in lieu of education.
· Must possess a general understanding of Information technology concepts and the ability to apply knowledge to promote independent problem solving.
· Strong interpersonal and communication skills with the ability to interact effectivelywith employees at all levels of the organization; Must be team- oriented with a positive attitude and a desire to learn.
· Must display good customer service skills with a professional demeanor; Ability to maintain composure in stressful situations.
· Excellent organization skills and attention to detail.
· Ability to lift up to 50 lbs.
Fundamental Understanding:
· Microsoft - Win10/11
· MS Office - O365
· Win Server 16/19/22
· Wireless concepts
· Security software
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$43k-65k yearly est. Auto-Apply 4d ago
Help Desk Specialist - Full-time
Wayne Memorial Health System & Community Health Centers 4.4
Technical support specialist job in Honesdale, PA
Provides a central point of contract into the Information Services department to the end users. Candidate must solve as many issues as possible, and in the event the Help Desk representative identifies an issue requiring additional customer assistance, refer those more difficult issues internally to the proper IS resource. This position is responsible for aggregating all help desk work orders to identify service level patterns and repetitive problems.
Minimum Requirements
Ability to communicate and provide effective customer service to all Health System entities;
Open minded, flexible, and receptive attitude in addressing customer system needs and requirements;
Cooperative team player within the department operations;
One year of experience and the general understanding of PC operations and maintenance;
Minimum of 1 to 2 years work experience in a customer-oriented environment;
Demonstrated customer service skills required, including the demonstrated ability to handle challenging customers;
Excellent communications and organizational skills required;
Demonstrated ability to handle high-level customer escalation on a professional basis;
Technical aptitude and knowledge preferred;
Associate's Degree in computer science preferred or equivalent in experience.
$44k-63k yearly est. 8d ago
Caregiver Needed: Support for an Adult Client - Wilkes-Barre, PA
Herewith Caregivers
Technical support specialist job in Dallas, PA
Job DescriptionCaregiver Needed: Support for an Adult Client - Wilkes-Barre, PA Pay Rate: $15/hour
Care Needs:
Assistance with Activities of Daily Living (ADLs)
Basic tech support (e.g., phone or tablet help)
Cooking and light housekeeping
Companionship and emotional support
Schedule:
Monday to Sunday
Morning: 7:00 AM - 10:00 AM
Evening: 6:00 PM - 10:00 PM
If you're compassionate, dependable, and passionate about helping others live comfortably at home, we'd love to hear from you!
Hiring info:
We're looking for private helpers/ caregivers for clients on Herewith, a free online platform that makes getting hired and paid as a private caregiver fast and easy. Here's what we provide:
✔️ Free background checks for all applicants
✔️ A professional helper profile to apply for jobs easily
✔️ Real-time job notifications for opportunities in your area
✔️ Convenient mobile app (Helper: Jobs on Herewith) to manage your clients, hours, and payments
Once your Herewith helpers profile is set up, you'll receive instant notifications for new job postings and have the flexibility to apply with just one tap. Plus, be the first to take advantage of one-time tasks, a new way to make money helping others.
Get started today and make a meaningful impact in your community!
Learn more about Herewith at *****************************
Technical support specialist job in Pocono Woodland Lakes, PA
IT Assistant - Field Support &
Sales Technology Solutions
Employment Type: Full-Time
Nittany Oil Company is seeking an energetic, customer-focused IT
Assistant to join our team! This entry-level role is perfect for someone
who enjoys working hands-on with technology while building strong relationships
with internal and external customers. You will provide on-site technicalsupport, equipment installation, and field service across Central
Pennsylvania-so being comfortable with daily travel is essential.
We're looking for a self-starter who not only solves technical challenges
but also approaches each visit with a service and sales mindset-identifying
opportunities to improve performance, streamline processes, and enhance the
overall customer experience.
Role Responsibilities
Deliver
exceptional IT support by troubleshooting, resolving, and following up on
technical issues.
Install,
configure, and maintain IT systems, software, and hardware for multiple
locations.
Provide
hands-on support for Gilbarco POS systems, fuel dispensers, camera
systems, audio systems, and PCs.
Manage your own
service schedule, providing timely solutions and proactive communication.
Travel daily
across Central PA to deliver on-site support and strengthen customer
relationships.
Participate in
training programs and continually develop product knowledge and
sales-focused service skills.
Be available
for an on-call rotational schedule to provide after-hours support when
critical issues arise.
Requirements
Valid driver's
license in good standing; must be comfortable with daily travel across
Central PA.
Ability to lift
at least 50 lbs and work from various heights, including ladder work.
Willingness to
work in varied environments and on a wide range of equipment.
Strong
organizational skills and attention to detail.
Excellent
verbal and written communication skills-able to explain solutions and
highlight value to both technical and non-technical audiences.
Ability to
analyze complex information, prioritize multiple projects, and work
independently or as part of a team.
Preferred Qualifications
Associate's
degree in IT or related field (or equivalent experience).
Previous
exposure to Gilbarco Passport POS or Verifone POS systems.
Familiarity
with Wayne or Gilbarco fuel dispensers.
Experience with
security camera systems and troubleshooting.
Knowledge of
ticketing systems for support case management.
Nittany Energy is a Drug-Free and Equal Opportunity Employer.
Work schedule
10 hour shift
Weekend availability
Monday to Friday
On call
Holidays
Overtime
Day shift
8 hour shift
Night shift
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k)
Employee discount
Paid training
$32k-51k yearly est. 60d+ ago
Retirement Support Specialist
Ascensus 4.3
Technical support specialist job in Dreher, PA
Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. The Retirement SupportSpecialist position is accountable for assisting the Client Services teams through timely communication and follow-up, proactive client outreach, and tracking, reporting and documentation of various functions within the department.
Section 2: Job Functions, Essential Duties and Responsibilities
* Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
* Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
* Assist clients with census updates to produce compliance tests and employer calculations
* Participate in proactive call and email campaigns to inform clients on various deliverables regarding their 401k plan
* Assist Client Services with the creation of necessary reporting for the FDI reports
* Apply a quality control/review process to all reports produced before they are delivered to the end user
* Reply to client requests for information via email, outbound call, or internal workflow
* Maintain detailed workflow documentation for all functions and tracking for all reports provided
* Provide timely, exceptional service, including problem solving and issue resolution with minimal inconvenience to clients
* Provide effective verbal and written communications in a clear, concise, and informative manner
* Make outbound calls to clients for various call campaigns and follow up on verification of client's data
* Provide backup assistance for functions previously owned by Shared Services
* Maintain a professional and positive approach in all internal and external communications
Supervision
* N/A
Section 3: Experience, Skills, Knowledge Requirements
* Bachelor's degree in business or related field, or equivalent work experience.
* Knowledge of information systems and technology; ability to create ad hoc reports.
* Microsoft Office knowledge required.
* Ability to evaluate data integrity.
* Strong written and verbal communication skills.
* Excellent evaluation and problem resolution skills.
* Detail oriented.
* Ability to work unsupervised as required, but also work within and contribute to maintaining a highly cohesive team environment
For virtual remote positions, we require an uninterrupted workspace during business hours and an internet work speed of 25 MBps or better. If you are unsure of your internet speed before applying, please check with your service provider.
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").
$43k-63k yearly est. 26d ago
Field Support Technician
Sev1 Tech
Technical support specialist job in Tobyhanna, PA
Overview/ Job Responsibilities
Sev1Tech is looking for a Field SupportTechnician. The selected candidate will perform tactical radio field support and be independently responsible for troubleshooting, installation, and maintenance of C5ISR equipment.
Responsibilities include, but not limited to:
Provide communications engineering expertise to PEO C3T in pursuit of technical and policy solutions to tactical enterprise and local area C4ISR challenges facing the Army's current and future forces.
Requires technical expertise in the areas of communications network engineering, satellite communications, architecture, analysis, development, and network operations support.
Position should be an SME with regard to strategic areas of SoS architecture development including next generation technology insertion strategies, and integration planning of future C4ISR capabilities.
Provide analysis and assessments and test evaluation of potential high payoff communications capabilities in support of the PEO C3T global war-fighter C4ISR support plan.
The Contractor shall support the Government by performing trade-off studies for system level design and material acquisition of tactical communication systems implement and test such methodologies and devices.
Monitors and responds to complex technical control facility hardware and software problems.
Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degradation system performance.
Provide quality assurance review and evaluation of new and existing software products.
Minimum Qualifications
Bachelor's degree. (Degree preferred in Computer Science, Information Systems, Engineering, Business or related scientific or technical discipline. Four (4) additional years of direct relevant technical experience may be substituted for education.
Candidate must be a US Citizen and have an Active SECRET security clearance
A minimum of five (5) years related experience.
Capability to distinguish between hardware and software problems in multi-vendor systems.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required to Deploy to austere locations and climb in and around military vehicles of all types.
Required to regularly sit, walk, and/or stand throughout various times during the day.
Up to 50 percent travel depending on the workload.
Desired Qualifications
Tactical Radio Experience (To include the following waveforms). SINCGARS, TACSAT, MOUS, TSM, HF Operations.
Prior military experience.
About Sev1Tech LLC
Welcome to Sev1Tech! Founded in 2010, we are proud to be a leading provider of IT modernization, engineering, and program management solutions. Our commitment is to deliver exceptional program and IT support services that empower critical missions for both Federal and Commercial clients.
At Sev1Tech, our mission is clear: Build better companies. Enable better government. Protect our nation. Build better humans across the country. We believe that through innovation and dedication, we can make a significant impact on the communities we serve.
Join the Sev1Tech family, where your potential for greatness is limitless! Here, you will not only achieve remarkable accomplishments but also enjoy a fulfilling and rewarding career progression. We invite you to explore opportunities with us and become part of a team that values your contributions and growth.
Ready to take the next step? Apply directly through our website: Sev1Tech Careers and use the hashtag #join Sev1Tech to connect with us on social media!
For any additional questions or to submit referrals, feel free to reach out to ***********************.
$35k-59k yearly est. Auto-Apply 46d ago
Computer Field Technician
Bc Tech Pro 4.2
Technical support specialist job in Pittston, PA
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-43k yearly est. 1d ago
IT Help Desk
EAM-Mosca Corporation 3.8
Technical support specialist job in Hazleton, PA
EAM-Mosca Corp.
Job Title: IT Help Desk
Job Type: Full Time, Salaried Non-Exempt
Reporting Structure: Reports to Network Administrator and Help Desk Manager
EAM-Mosca Corp., Hazle Township PA, is market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions. As we continue to expand our Americas region presence, we are seeking to hire a growth oriented It Help Desk employee to join our dynamic IT Team.
Company Overview: EAM-Mosca Corp is a leading provider of innovative strapping solutions designed to meet the diverse packaging needs of a wide variety of blue-chip manufacturing businesses. We are committed to delivering high-quality, reliable strapping systems that enhance production efficiency and improve product security in a highly sustainable manner.
Job Description: The IT Help Desk is an entry level position in the Information Technology Department. The Help Desk applies knowledge of information technology systems, products and services to assist EAM Mosca employees with hardware and software issues. The IT Help Desk documents computer related problems, troubleshoots solutions and evaluates and resolves routine questions/problems, referring more complex issues to IT Specialists. The Help Desk will install IT supported software on new and upgraded EAM Mosca equipment.
Roles and Responsibilities:
· PC - prepare new laptops and desktops for EAM Mosca users
· Internal & remote Customer support
· Minor hardware repair
· Printer support
· Client upgrades to IT applications
· Phone support
· Mobility device support
· VPN support
· Document procedures in SharePoint
· Complete assigned work in a timely, professional manner.
Profile and Background:
· Associates degree in an IT related field with a minimum of 2 years of experience. Will consider additional experience in lieu of education.
· Must possess a general understanding of Information technology concepts and the ability to apply knowledge to promote independent problem solving.
· Strong interpersonal and communication skills with the ability to interact effectivelywith employees at all levels of the organization; Must be team- oriented with a positive attitude and a desire to learn.
· Must display good customer service skills with a professional demeanor; Ability to maintain composure in stressful situations.
· Excellent organization skills and attention to detail.
· Ability to lift up to 50 lbs.
Fundamental Understanding:
· Microsoft - Win10/11
· MS Office - O365
· Win Server 16/19/22
· Wireless concepts
· Security software
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Powered by JazzHR
6NZQzhwbsT
$43k-65k yearly est. 5d ago
On-Call IT Field Technician - Scranton,Wilkes-Barre,Hazleton, PA - Hiring Now
Geeks On Site 3.1
Technical support specialist job in Scranton, PA
Job
DescriptionJob
DescriptionOn-Call
IT
Field
Technician
-
PC,
Mac,
Printer
&
Scanner
Support
$39k-61k yearly est. 13d ago
Information Technology Support Specialist Part Time
Cross Valley Federal Credit Union 3.0
Technical support specialist job in Wilkes-Barre, PA
Salary Description
$17-$19 per hour
$17-19 hourly 8d ago
I.T. Specialist
Pencor Services 4.2
Technical support specialist job in Palmerton, PA
Company: PenTeleData
Shift: Monday-Friday, 8AM-5PM (plus on call rotation)
Excellent benefits package!
Pencor and its subsidiaries are Equal Opportunity Employers
I.T. Services Specialists are experienced agents that assist with providing networking and computer related support services to SMB and enterprise customers in Pennsylvania and New Jersey. These services include pre/post-sales support, wired/wireless network design and support, Microsoft systems and server installation and support, consulting and onsite/remote management in the general business, hospitality and public venue environments. This is a direct customer facing position and requires outstanding communication and interpersonal skills.
Responsibilities include but are not limited to:
Providing remote and onsite customer support for Microsoft virtual environments, Cloud backups and other MSP related services
Designing and installing LAN's and Windows based domains
Providing pre-sales support; primarily participating in sales calls to assist in the technical aspects of the sale and ensuring that the customer's technical requirements are met
Wired and wireless network design, support and installation
Microsoft Systems and service installation and support
Interfacing with our customers other hardware and software vendors to identify and resolve problems
Performing basic project management
Providing customer training and guidance as required
Properly documenting service activities; accurately accounting for inventory of service parts and keeping internal customer related information up to date
Participation in the 24x7 "on call" rotation
Other duties as assigned
Qualifications
Associate degree in related field combined with 3 years minimum industry experience and certifications or 5+ years' minimum experience supporting SMB, enterprise data and communications environments
Current MCSE and Cisco Certifications preferred
Established residency in Pennsylvania
Valid PA Driver's License and good driving record
VMWare or Hyper-V Experience
Previous experience with the design and implementation of clustered server environments, virtual environments and management of MS Cloud services
Extensive experience with Active directory as well as hosted and on premise applications
Proven experience supporting L2/L3 networks in SMB and enterprise environments
Knowledge of wireless system design and support up to and including 802.11AC standards
General knowledge of the full range of products and capabilities typically found in an SMB environment
Expertise and practical experience with Microsoft server products, clustered Hyper-V environments, VMware and vSAN technologies recommended
Hyper-V
DFS
Active Directory
Exchange/O365
VMWare, Vsphere and vSAN
Experience with backup and imaging technologies recommended
Experience with Threattrack Vipre business antivirus recommended
Excellent Communications Skills - Oral and Written a must
Excellent Organizational Skills
Proven ability to multitask and operate in an eclectic service environment
Ability to provide professional customer service at all times and in all situations
Ability to participate in the "on call" work rotation
Ability to travel when needed within our company's service footprint
INDLP
$69k-99k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in East Stroudsburg, PA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$31k-44k yearly est. 5d ago
Learn more about technical support specialist jobs
How much does a technical support specialist earn in Scranton, PA?
The average technical support specialist in Scranton, PA earns between $32,000 and $92,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.
Average technical support specialist salary in Scranton, PA