Desktop Support Specialist
Technical support specialist job in Columbia, SC
The Client is seeking an applicant to assist under general supervision of the IT Manager II for Desktop Support, Regional Technician I for Headquarters and District 1, or Endpoint Technician I.
Provide technical assistance to departmental personnel in the setup, installation, maintenance and proper usage of desktops, laptops, tablets, printers, scanners, monitors, application software, local area network, and associated equipment for headquarters building under the management of Information Technology Services (ITS).
Manages building laptops, tablets, and workstations using Microsoft Endpoint Configuration Manager (MECM). Confirming the installation is successful by ensuring the BitLocker Key is stored in Active Directory and InTune, and that the Microsoft
Endpoint Configuration Manager Client is installed. Ensure that desktops, laptops, and tablets fully check in 2.5 hours after the MECM Task Sequence completes.
Assist with deployment of endpoints and associated devices that make up an end-user setup in the Headquarters building.
Applicants will be required to be onsite for 40 hours a week within the SCDOT
Headquarters building to provide IT Support for IT Services Desktop Support Staff.
Work week is Monday - Friday (8am - 5pm with a one-hour lunch break).
Daily Responsibilities:
Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.
Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.
Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.
Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.
Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset
Management system in accordance with the Desktop Support Asset Management procedure manual.
Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system.
Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.
Performs other related duties as required.
Monthly Responsibilities:
Ensure that all SCDOT Commission back up tablets are connected by patch cable to the NTS Network to receive Patch Tuesday Patches. Login not required.
Tablets should be powered on using a power cord and connected by patch cable on the second Friday of each month and remain connected until 12pm the following Wednesday.
Login using the local account before shutting the tablet down on the following Wednesday.
All iPads should be powered on using the appropriate power cable and charging brick for the same amount of time as the SCDOT Commission tablets. Login not required.
Required Skills:
4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners.
2+ years of experience in computer deployments, operation, and repair
2+ years of experience in hardware and software installation
2+ years of experience with Microsoft Endpoint Configuration Manager
Experience supporting Microsoft Office Suite including but not limited to Edge Browser, Excel, Outlook, PowerPoint, and Word.
Expertise in supporting Microsoft Windows.
Requires the exertion of 50 pounds of force occasionally.
Requires the exertion of 20 pounds of force frequently.
Preferred Skills:
Experience working with a help desk ticketing system
Experience with NTS Network
Experience with Active Directory or InTune
Required Education/Certifications:
High School diploma.
Associate or a bachelor's degree in a related field. May be substituted for required work experience.
Interview Process:
1st round video
A second interview may be requested (onsite)
Information Technology Support Engineer
Technical support specialist job in Aiken, SC
Job Description: Field IT
Roles and Responsibilities:
Detailed Primary Description of project/Requirement Description
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
Inventory management
Imaging of Laptops & Desktops
Printer Management
Assistance in fixing issues for Conference room and working with Vendor for room setup
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
Good to have skills
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
IT Support Analyst
Technical support specialist job in Piedmont, SC
PL Developments, also known as PLD, is a leading manufacturer, packager, and distributor of over-the-counter (OTC) pharmaceutical products and consumer healthcare goods
The IT Support Analyst's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
Work schedule: Monday- Friday 8am-5pm
JOB QUALIFICATIONS:
3 years equivalent work experience.
Certifications in A+, CompTIA Network +, MCDST preferred but not required.
Knowledge of basic computer hardware, including workstations, laptops, printers, copiers, wireless technologies, handheld scanners, thermal printers, smartphones, VOIP.
Experience with desktop and server operating systems, including Windows 10 Professional, Windows 11 Professional, Mac OS X.
Extensive application support experience with MS Office Suite, Oracle.
Working knowledge of a range of diagnostic utilities, including Putty, Wireshark, VNC, RDP.
Familiarity with the fundamental principles of a validated computer environment.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Strong customer service skills and keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Highly self-motivated and directed.
Must be fluent in English and Spanish language skills.
POSITION RESPONSIBILITIES:
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Alert management to emerging trends in incidents.
Assist in software releases and roll-outs and communication to the end users.
Field incoming requests to the Help Desk via both telephone and e-mail and Kaseya to ensure courteous, timely and effective resolution of end user issues.
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.
Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Install anti-virus software and ensure virus definitions are up-to-date.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow ups to help requests.
Develop help sheets, how to videos, and FAQ lists for end users.
Reinforce SLAs to manage end-user expectations.
PHYSICAL REQUIREMENTS:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.
Some travel required between multiple warehouse sites.
BENEFITS:
PLD is a proud employer offering many corporate benefits, including:
â Medical and Dental Benefits
â Vision
â 401K with employer match
â Group Life Insurance
â Flex Spending Accounts
â Paid Time Off and Paid Holidays
â Tuition Assistance
â Corporate Discount Program
â Opportunities to Flourish Within the Company
PL Developments is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
#HP1
Technical Support Team Lead
Technical support specialist job in South Carolina
Client Solution Architects (CSA) is currently seeking a TST Lead to support our program at Fort Gowen, Idaho. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent upon contract award.
How Role Will Make an Impact:
* Acts as the overall communications architect and network team manager for the MTC.
* Designs, plans, implements, and oversees classified and unclassified MTC networks, both WAN and LAN, that support voice, data, and video services for exercises and events.
* Manages MTC integration and use of networks owned and managed by external organizations, including NIPR, SIPR, CENTRIXS, tactical networks, and other networks as required.
* Coordinates network design requirements, and responsibilities with other MTCs and training sites, training units, and external network and communications organizations.
* Designs and establishes network architecture, coordinates network plans, configures network.
Requirements
What you'll need to have to join our award-winning team:
* Clearance: Must possess and maintain an active Secret Clearance.
* Bachelor's degree
* IAT II Certification
* A minimum of 8 years of experience in the management of training environment; technical, networking, and exercise design of a similar size, scope and complexity.
* A minimum of 3 years of experience in MCIS integration at Brigade or higher level.
* Expert in integrating training environments.
* Extensive experience planning architectures.
What Sets you apart:
* Demonstrated experience in stimulation of Army Mission Command Systems in support of unit training events and distributed exercises. Digital Master Gunner qualified
Why You'll Love this Job:
* Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission.
* You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge.
* Daily opportunities to develop new skills
* Team environment
What We Can Offer You:
* Compensation
* Health & Wellbeing
* We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
* Personal & Professional Development
* We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
* Diversity, Inclusion & Belonging
* We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
* Benefits
* Healthcare (medical, dental, vision, prescription drugs)
* Pet Insurance
* 401(k) savings plan
* Paid Time Off (PTO)
* Holiday pay opportunities
* Basic life insurance
* AD&D insurance
* Company-paid Short-Term and Long-Term Disability
* Employee Assistance Program
* Tuition Support Options
* Identity Theft Program
IT Support Specialist Dealership
Technical support specialist job in Islandton, SC
- Beech Island, SC
The IT Support Specialist is responsible for overseeing and maintaining all aspects of the companys computer and security infrastructure for all dealerships.
Responsibilities:
· Maintains on-site networks, servers, phone system, security programs, cameras and alarm systems.
· Manages the upgrade and installation of new hardware and software, performs troubleshooting to address any problems with computer systems, phones, cameras and assesses viruses and potential threats to a companys network.
· Onboard new employees into required systems and ensure all employees have access to programs they need to do their work.
· Monitor the use of email, create and change passwords, make suggestions for improvements to computer systems, backup data and perform data recovery if needed.
· Works with Active Directory to ensure all employees are in the system.
· Works with dealer management system.
· Works with third party vendors as needed to fix any issues that arise with internet connection, WIFI, security cameras and gates, and facility issues.
· Coordinates employee equipment such as I-PADS, Key Fobs, laptops, etc.
· Responsible for ordering and installing necessary computer hardware and software as needed by dealership.
Requirements:
Required Skills/Abilities:
· Proven work experience doing IT Helpdesk/network support
· Knowledge of Microsoft Windows Network/Server 2019 or newer
· Experience with Active Directory
· Experience with Office 365
· Excellent technical skills
· Good time management and organizational skills
· Strong analytical and problem-solving skills
· Good communication and interpersonal skills
· Ability to work independently and collaboratively
· Having an eye for detail and good physical dexterity
· Ability to offer excellent customer service
Education and Experience:
· Experience as IT Help Desk/Support
· HS Diploma required
· College Degree OR 2+ years IT support experience
Physical Requirements:
· Ability to lift, stand, stoop, kneel, bend
· Valid Drivers license
· Ability to sit and keyboard for extended periods of time
· Good eyesight
PM22
INDHP
PI23513f21cefb-31181-39173319
IT Help Desk Technician - Greenville, South Carolina
Technical support specialist job in Greenville, SC
Tech24 and it's subsidiaries, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. We are a nationwide company, headquartered in Greenville, SC with local branches located coast to coast.
The IT Helpdesk Support Technician's role is to support and maintain in-house computer systems, desktops, laptops and peripherals in the corporate office and remotely for offices across the country. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workstation performance. The individual will also troubleshoot issues in a timely and accurate fashion and provide end user training and assistance where required. LOCAL CANDIDATES ONLY!
Duties:
Provide IT Support relating to technical issues involving Microsoft's core business applications and operating systems for both onsite and remote users
Provide basic technical support help desk level 1: WAN and LAN connectivity, routers, firewalls, and security
Assist with monitoring the remote monitoring and management system alerts and notifications and respond accordingly.
Communicate with users as required -- keeping them informed of incident progress, notifying them of impending changes or agreed outages
Communicate with the IT Department with any outages or software issues that impact users.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
2+ Years of experience as IT Support Technician preferred (will consider recent grads, ex-military or entry level)
Advanced understanding of Windows operating systems and printing systems
Interpersonal skills: telephone skills, communication skills, active listening and customer care
Able to diagnosis technical issues efficiently
Ability to multi-task and adapt to changes quickly
Service awareness of all organization's key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT support
Typing skills to ensure quick and accurate entry of service request details
Self-motivated and self-starter with the ability to work in a fast-moving environment.
Takes initiative and prioritizes tickets in order of criticality
The ability to work efficiently within a team environment
Repair/troubleshot/ desktops and laptops at corporate and remote locations
Help and consult with customers on computer problems face-to-face and remotely via phone or remote software.
Strong and proficient troubleshooting skills required (Hardware and Software)
Proficient in virus and malware removal techniques
Experience with ITSM platforms such as Freshservice
Understanding of basic network concepts such as IP addresses, subnets, and static routing
Knowledge of Microsoft Entra ID and on-premises domain environments
Must be able to multi-task with attention to detail and strong organizational skills.
Capable of making sound recommendations to clients based on real time information
Help-desk/training responsibilities.
The ability to maintain accurate documentation
Reliable transportation
The ability to lift up to 50 lbs
Some night and weekend work will be required during system upgrades in addition to a rotating on-call schedule.
Benefits Include:
Top pay for experience
Full benefit package including medical, vision, and dental insurance
Paid Time off & Paid Holidays
401(k) retirement savings plan with company match and immediate vesting
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit *********************************
Auto-ApplyIT Support Specialist - Russian/Ukrainian is required
Technical support specialist job in Spartanburg, SC
Job DescriptionSalary:
U Trust Insurance Agency LLC is a growing insurance organization operating across 30+ U.S. states. We are looking for a dependable and practical IT Support Specialist for small technical tasks, troubleshooting, and one-off projects. This is a side-work contract role, ideal for someone already working in IT who wants to take on simple, predictable tasks without heavy system administration responsibilities.
Key Responsibilities
Set up and configure Windows laptops and desktops.
Install, update, and troubleshoot basic software (browsers, Office tools, PDF tools, antivirus, drivers).
Perform basic diagnostics for hardware issues (slow performance, device errors, connectivity issues).
Assist employees with simple technical questions (accounts, printers, email settings).
Support small on-site tasks when needed (checking equipment, cables, routers) in Spartanburg, SC.
Set up or replace peripherals (monitors, keyboards, webcams, headsets).
Ensure devices are updated and secure (Windows updates, basic settings).
Required Qualifications
13 years of experience in IT support, helpdesk, or similar role.
Strong knowledge of Windows 10/11.
Understanding of basic networking: Wi-Fi, router settings, cable connections, IP basics.
Ability to troubleshoot hardware and software issues independently.
Good communication skills in English; Russian or Ukrainian is a strong advantage.
Responsible, organized, and comfortable working with tasks on demand.
Nice-to-Have
Ability to assemble or upgrade a PC (optional).
Experience with remote support tools (AnyDesk, TeamViewer, Zoom Remote Control).
Ability to document simple internal instructions (SOPs).
We Offer
Flexible workload tasks as needed (side work / extra income).
Long-term cooperation with a stable U.S. company.
Competitive compensation per hour or per task.
Friendly international environment.
How to Apply
Please apply directly through the platform where you found this job post.
We will review all applications and contact each candidate, providing feedback and further steps in the order applications are received.
IT Support Specialist I
Technical support specialist job in Spartanburg, SC
SUMMARY OF POSITION: Reporting to the CIO, the IT Support Specialist I provides first level support through a courteous, helpful, unbiased and professional manner to students, faculty, and staff by installing, maintaining, and repairing all university supported hardware and software. Troubleshoot computer, application, network, and printer related problems, determine problem source, and advise on appropriate action. Take ownership of customer support issues and respond effectively until resolution.
ESSENTIAL DUTIES/ NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
Computer (80%)
* Install, maintain, and troubleshoot all internal and external software for Converse systems and peripheral devices including, but not limited to Windows and Mac devices, laptops, handheld devices and digital media devices.
* Troubleshoot and assess risk and provide solutions related to malware removal and anti-virus
* Resolvehelpdeskticketsforfaculty,staff,andstudentsinaprofessionalandtimely
* Install, troubleshoot and problem resolution for standard and customized software and
* Update and maintain accurate data and inventory of all devices, assets, software and license
* Must communicate with internal and external customers in a positive, solution-oriented
* Responsible for communicating with outside vendors to procure pricing estimates on software and hardware on behalf of Converse.
* Tracking and routing problems and requests, and document resolutions
* Identifying and escalating situations requiring urgent attention
* Testing equipment that has been repaired prior to returning the equipment to the user
* Mentor student workers
* Provide documentation and knowledge-based articles on deployment, policies and procedures
Multimedia (20%) (not limited to: projectors, smart boards, document cameras, mixers)
* Set-up and tear down equipment for special events
* Installing and maintaining all multimedia equipment when feasible
* Provide assistance to departments and offices of the university with multimedia related issues
* Maintain and update documentation on all multimedia equipment
JOB QUALIFICATIONS:
Minimum qualifications:
* Bachelor'sDegreeinInformationTechnology,ComputerScienceorrelateddiscipline,
equivalency in other degree, certificates and 6 months-1 year of experience are accepted.
Preferred Qualifications:
* Proven experience as an Intern in technology related field, Helpdesk Technician, or similar Minimum of 1 year experience preferred.
* Experience with Windows and Mac devices
Knowledge/Skills/Abilities:
* Ability to provide technical support to users
* Ability to explain technical concepts in non-technical terms to faculty, staff and students
* Be knowledgeable and keep current by reading, interpreting, and applying information on technological changes and updates
* Knowledge of computer hardware and software
* Basic network connectivity troubleshooting
* Skill to prepare clear and concise written communications
* Ability to research technical manuals and guides to respond to user questions; prioritize requests, organize, schedule, and coordinate a variety of activities and projects
* Ability to learn new software and hardware packages
* Adapt to changes in technology
* Work independently and as a team member
* Well-grounded philosophy of honesty, integrity, and respect
* Demonstrated ability to establish and maintain effective and collaborative working relationships with various constituents including both internal to the organization and with the public
* Ability to work with and engage a diverse group of people
* Ability to work independently yet value and support a team-based environment
* Demonstrated professionalism and positive attitude
GUIDELINES AND SUPERVISION: The IT support specialist I reports to the CIO and operates as part of the CT team but executing work for faculty, staff and students at Converse University. Under general supervision this specialist responds to and diagnoses problems through discussions with users. Work is characterized as solving known issues that can be escalated to a higher level when necessary (mid-level). The work will be completed in an independent way. The Specialist will oversee student workers.
Work Schedule:
Monday-Thursday 8:00-5:00, Friday 8:00-1:00
Display a willingness to work additional hours during the week and/or weekend, if required.
Licenses: NA
DISCLAIMER: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
We believe that a diverse faculty and staff are essential to achieving academic excellence; thus, we strongly encourage applications from candidates from all racial, ethnic and cultural backgrounds.
IT Technician
Technical support specialist job in South Carolina
Technology/Computer Technician
Date Available: Immediately
Closing Date:
Until Filled
Computer Technician
Job Goal: An individual in this position is responsible for assisting with the district's technology service and for assisting district employees in the performance of their duties as it relates to technology. Additionally, an individual in this position is responsible for completing all computer service responsibilities.
Performance Responsibilities:
• Assist in managing all phases of the technology program
• Assist in managing daily computer service schedules
• Assist in managing daily reports
• Perform other related duties as assigned
Qualifications:
• Associate's Degree or higher from an accredited agency preferred
• Working knowledge of school computer services
• Knowledge of state and federal computer communication regulations
• Ability to inventory and record information accurately
• Ability to comprehend and apply verbal and/or written guidelines or instructions
• Knowledge of computer hardware repair and various network and software applications
• Ability to assist in managing the district's computer service program
• Ability to communicate effectively with others
Reports To: This person reports to the Director of Technology.
Supervises: There are no supervisory responsibilities.
Terms of Employment: Based on 240 days on Classified CLS 15 - Tech 1 Salary Schedule
Evaluation: Performance of this job will be evaluated in accordance with Board Policy.
Field Technical Sr. Specialist (100460)
Technical support specialist job in Timmonsville, SC
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
Job Purpose
The Field Technical Manager (FTM) role supports the Powersports dealer network to establish Honda brand value, customer and dealer satisfaction. Maintaining and promoting customer retention and repurchase of Honda Powersports products by providing in-person and TechLine support to Honda dealerships. FTM's are responsible for prompt reporting of technical issues and resolutions in the market for further follow-up review by the ASX (Aftersales Experience) staff.
Key Accountabilities
Provide in person technical support to protect the customer, dealers, Honda brand Image and reduce lemon law risks
Resolve product issues working with the Customer Service and Tech Line teams while providing timely reporting of product issue and resolutions back to ASX
Support Techline function through taking in-bound calls during scheduled shifts
Administer customer goodwill and manage warranty claim authorization/processing
Provide manpower as needed for warehouse projects, special investigations and other events or projects when requested
Qualifications, Experience, and Skills
Minimum Educational Qualifications
High School graduate, Votech, Trade school, and/or OE powersports mechanics technical training.
Minimum Experience:
3 years minimum Powersports dealership experience (service operations and/or management) required
Extensive experience in the repair and servicing of Powersports products
Decisions Expected
Customer goodwill expenditure (supporting customer through AHM and Dealer goodwill budget)
Plan dealer visits using current data gathered from Techline and Customer relations contacts.
Technical repair troubleshooting & dealer direction via phone and/or in person visits
Timely reporting of problems and repairs for faster future repairs and to support future development.
Working Conditions
This position reports to the Power Sports Aftersales Experience Division located at the American Honda Manufacturing Facility in Timmonsville SC. Requires as much as 75% travel, long distance driving (up to 50,000 mile/year), and overnight hotel stays. Responsible for scheduled Techline duties. These positions will be based either from ASX office or from associate's home depending on assignment. Visiting and working in Honda dealerships of varying volume, status and working conditions; both exclusive Honda and multi-line dealerships. Requires customer relations skills to meet and talk with customers (in person and over the phone). Ability to motivate and coach dealership personnel to improve customer experience. Extensive computer work and cell phone time to stay in communication with AHM staff and dealership staff.
What differentiates Honda and make us an employer of choice?
Total Rewards:
Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Paid Overtime
Regional Bonus (when applicable)
Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, holidays, shutdown
Company Paid Short-Term and Long-Term Disability
401K Plan with company match + additional contribution
Relocation assistance (if eligible)
Career Growth:
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development Programs
Additional Offerings:
Tuition Assistance & Student Loan Repayment
Lifestyle Account
Childcare Reimbursement Account
Elder Care Support
Wellbeing Program
Community Service and Engagement Programs
Product Programs
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
Personnel Computer Support Technician (Antarctica)
Technical support specialist job in Charleston, SC
The Personnel Computer Support Technician conducts computer systems hardware and software maintenance, configuration management, inventory, and reporting. Ensures applicable security policy is implemented in accordance with established procedures. Works with other maintenance and engineering personnel to diagnose problems, implement configuration changes, update systems, apply and test patches, and troubleshoot computer hardware, software, and peripherals.
Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental - Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.
As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.
ESSENTIAL REQUIREMENTS
* Must be able to obtain a customer clearance for access to facilities, equipment and property.
* CompTIA Security+
* Must be able to perform job duties in extreme, cold, dark, work environments.
* Required to Physically Qualify (PQ) in accordance with the USAP requirements for deployment to Antarctica.
* Must pass medical and dental examination prior to deployment; expenses are reimbursable
* Broad knowledge of data sources, data flow, systems interactions, advanced computer equipment and software applications, and advanced systems design techniques.
* Proficient knowledge and understanding of a variety of concepts, practices and procedures related to computer systems and applications.
* Ability to analyze and develop complex design objectives.
* Proven ability to perform in an advisory capacity and to make recommendations for resolving issues.
* Excellent computer skills with demonstrated proficiency in Microsoft Windows/Office.
* Solid analytical, critical thinking and problem-solving skills.
* Excellent verbal and written communication skills.
* Excellent customer service skills.
* Ability to work both independently and in a team environment.
* Ability to effectively manage multiple projects and priorities.
KEY DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
* Required travel to Antarctica six (6) months a year or on a rotational basis with IT team.
* Performs the necessary IT services in support of the USAP to include. Information Systems/Information Assurance (IS/IA) configuration requirements and policy prepared by the NSF, NIWC Atlantic or higher-level authority shall be maintained.
* Performs IT installation, maintenance and life-cycle support of program and project unique equipment, computer applications and associated computer hardware, software, and peripheral equipment.
* Performs infrastructure and desktop updates for NPP and USAP Systems as required.
* Performs technical support in the installation of program/project unique IT systems/equipment
* hardware, software, sensors, and associated peripherals. Support will include but not be limited to:
* Provides technical assistance in preparation of IT project installation technical documentation, conducting pre and post installation operational tests.
* Performs computer hardware and software installation and operational verification testing; modifies and/or updates special purpose computer programs; and performs system/equipment operational testing.
* Provides maintenance support for IT systems located at Charleston, South Carolina, Christchurch, New Zealand, McMurdo Station, Antarctica and other locations as required.
* Supports shall include development and/or review of IT system/equipment maintenance schedules and procedures.
* Conducts system/equipment diagnostic tests, computer troubleshooting and fault isolation, computer equipment repair, removal, and replacement as necessary.
* Performs system/equipment hardware and software life-cycle support to include participating in
* design requirements, performing system/equipment upgrades, updating and maintaining system/equipment hardware and software configuration data.
* Assists in the procurement of new systems/equipment, providing user/operator initial and refresher training, and assisting in the retirement and disposal of systems/equipment.
* Performs necessary support services to ensure hardware and software remain compliant with all federal guidelines.
* Performs remediation for vulnerabilities or non-compliance items as required.
* Performs after-hours support for NPP remote operational systems in support of aviation operations for the Charleston based meteorology data gathering and processing systems as necessary.
* Investigates and assesses existing, new, and emerging technologies which may include applications, communications, data processing, data storage and retrieval, data backup and restore, storage and network architectures as requested by the sponsor.
* Provides the following engineering and Data integration support:
* a. Engineering and data integration support to include base line configuration of servers, creation of
* documentation for software management, creation of application specific training materials for operating systems and development of Standard Operating Procedures (SOP) (CDRL A001).
* b. Integration of web development and support of any current or future web-based projects.
EDUCATION AND EXPERIENCE
High School diploma or GED and one (1) year of experience to include: UNIX and Windows based operating system, and virtual environments.
PHYSICAL DEMANDS
Work is primarily performed in an office/warehouse setting. Regularly required to use hands to finger, handle, or feel. Regularly required to reach with hands and arms, occasionally above head. Regularly required to twist at the waist, climb and descend stairs while carrying objects. Ability to speak and hear. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Regularly lifts and/or moves up to twenty-five pounds, and occasionally lifts and/or moves up to fifty pounds. Works near moving mechanical parts. Regularly exposed to general office and general office machinery noise. May be exposed to warehouse, truck or forklift noise.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
EOE including Disability/Vet
CNI offers a comprehensive benefits package that includes:
* Medical
* Dental
* Vision
* 401(k)
* Family Planning/Fertility Assistance
* STD/LTD/Basic Life/AD&D
* Legal-Aid Program
* Employee Assistance Program (EAP)
* Paid Time Off (PTO) - (11) Federal Holidays
* Training and Development Opportunities
Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).
Auto-ApplyWarranty & Production Support Technician
Technical support specialist job in South Carolina
Apply Description
Freeman Boatworks builds some of the most respected offshore fishing vessels in the world. We are seeking a hands-on, technically-capable individual who can close the loop between production, quality, and warranty. This hybrid role handles customer warranty repairs, performs on-site diagnostic and technical service work, and identifies recurring issues in production - ensuring those problems are solved permanently at the source.
This is a high-impact position for someone who understands boat systems, enjoys problem-solving, and wants to play a critical role in elevating both the Freeman ownership experience and the internal quality of every boat we build.
What You'll Do
Warranty & Service Responsibilities
Perform in-house and field warranty repairs and technical service work on Freeman vessels
Diagnose mechanical, electrical, plumbing, rigging, and structural issues reported by owners
Document findings, resolutions, photos, and parts used for each ticket
Communicate with customers regarding repair expectations, timelines, and follow-up
Review warranty trends and help ensure work is completed to Freeman standards
Assist with parts ordering and tracking for warranty and repair work
Production Support & Problem Prevention
Serve as the bridge between warranty and production by identifying recurring issues
Troubleshoot production-line problems when they arise and support departments with real-time solutions
Work directly with department supervisors to eliminate root causes of rework and warranty claims
Assist engineering with feedback on failure modes, installation improvements, and design adjustments
Provide technical documentation, photos, and notes to help update work instructions and SOPs
Participate in quality audits and first-article inspections for new models or updated processes
Continuous Improvement & Technical Expertise
Analyze warranty data to recommend long-term corrective actions
Help develop best-practice procedures for installation, rigging, and system integration
Collaborate with engineering, lamination, assembly, rigging, and finishing to improve reliability
Support cross-functional teams working to reduce rework, improve build consistency, and enhance overall product durability
What We're Looking For
2-5 years of experience in marine service, warranty repair, boat rigging, or technical troubleshooting
Strong understanding of saltwater boat systems - electrical, rigging, plumbing, hardware, composite knowledge a plus
Ability to diagnose problems independently and perform high-quality repairs without supervision
Strong documentation, communication, and organizational skills
Ability to work comfortably on the production floor and interact with supervisors, technicians, and engineers
Positive, customer-first attitude with the ability to remain calm and professional
Proficiency with basic office software for ticketing and documentation
Lean/continuous improvement mindset is a major plus
What We Offer
Competitive compensation
Comprehensive benefits: medical, dental, vision, company-paid life & disability + more!
401(k) with company match
Paid time off and holidays
A collaborative, people-focused workplace built on craftsmanship and innovation
Please note: Employment with Freeman Boatworks is contingent upon the successful completion of a background check and drug screening.
Site Support
Technical support specialist job in Charleston, SC
Now Hiring! Site Support
We are looking for a hardworking and dependable Site Support team member to provide essential assistance to our facility, equipment operators, and management. This hands-on role involves a variety of manual tasks, ensuring smooth operations and a safe, clean work environment.
What You'll Do:
✅ Follow all company and customer-specific safety policies and procedures.
✅ Perform general manual labor, including:
Cleaning and light maintenance of equipment
Heavy lifting to relocate equipment and materials
General housekeeping (indoor & outdoor)
Landscaping tasks (debris removal, dust control)
✅ Assist in unloading vehicles.
✅ Perform routine fueling and servicing of equipment and machinery.
✅ Cross-train on various equipment and machinery.
✅ Direct site traffic as needed.
✅ Support team members during absences or high-demand periods.
✅ Comply with all facility plans, policies, and procedures.
✅ Complete additional duties as assigned.
What's in it for You?
✔ Comprehensive medical coverage
✔ Vision & Dental Plan
✔ Optional Additional Voluntary Life Insurance
✔ Paid time off
What You'll Need:
🔹 Ability to work outdoors in various weather conditions.
🔹 Previous experience with heavy equipment required.
🔹 Capability to safely lift 50+ lbs as needed.
🔹 Strong ability to work independently with limited supervision.
🔹 Valid CDL license with combination (preferred).
🔹 Willingness to quickly learn new skills, including safe equipment operation.
🔹 High level of initiative, responsibility, and work performance.
Working Conditions:
🌦 All work is performed on-site at a transfer station in varying weather conditions.
🛑 Possible exposure to dust, municipal solid waste (trash), and recycling materials.
🦺 Must wear assigned personal protective equipment (PPE) and maintain it properly.
⏰ Occasional overtime or irregular hours may be required on short notice.
If you're ready to join a strong team and take on a hands-on role, apply today! 💪
Pay Range Up to USD $20.00/Hr.
Auto-ApplyComputer IT Tech I
Technical support specialist job in North Charleston, SC
Job Details Entry North Charleston, SC Full Time $23.00 - $28.00 Hourly Up to 25% DayDescription
About Us: At Four Corners Building Supply, we are looking for people who want to bring their passion and expertise to help our rapidly growing business. Our formula is simple: take exceptional care of our employees, and they will take exceptional care of our customers.
Job Summary: IT Tech will provide technical assistance to computer users at our Charleston, Summerville, and Hardeeville area locations. They will work directly with our leadership team and IT Support Provider.
Responsibilities we'll trust you with:
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
• Assist with computer hardware and software, including printing, word processing, email, and operating systems.
• Assist in setting up and maintaining access for all staff to a variety of systems
• Work directly with IT Support Provider to escalate and triage issues as they arise
• Learn and be able to troubleshoot common ERP concerns
• Maintain an organized inventory list of hardware items in working order
• Assist in any warranty claims that may arise
• Complete all necessary records and reports in a timely and accurate fashion
• Conduct operations in a manner that promotes workplace safety
• Perform other duties as assigned.
Qualifications
Preferred qualifications:
• Associates or Bachelor's Degree in Technology
• Background in fixing computers, either for personal use or for others
• High level of expertise in all MS Office products, including Outlook, Teams, etc.
• Comfort in a small company, matrixed organizational structure
• Team player, with a willingness to learn
Skills:
• Self-driven with the ability to set and meet deadlines
• Strong communication skills
• Highly organized with excellent project management skills
• Ability to establish and maintain professional relationships at all organizational levels
• Able to get work done independently and as a member of a team
• Detail-oriented
• Takes pride in completed works
Physical Requirements:
• Frequent driving between locations while transporting hardware
• Continuous exposure to computer screens
• Frequent carrying and lifting - must be able to move and lift a minimum of 50 pounds
• Continuous Sitting in one place
• Works inside an office setting
Information Technology
Technical support specialist job in Charleston, SC
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyIT Hardware Technician
Technical support specialist job in Columbia, SC
At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 10 rankings in ENR. With over 60 offices globally, an extremely diverse project portfolio, and double-digit year-over-year revenue growth, the opportunities to make your mark are limitless!
We are currently hiring an IT Hardware Technician to be based in our office in Columbia, SC. This is an entry level position and will provide internal support to our growing organization. The IT Hardware Technician will be responsible for imaging, configuring, and shipping in-house Windows 10 laptops following company processes and checklists. This includes installing and troubleshooting software, troubleshooting hardware issues, replacing components or coordinating with computer vendors to arrange for warranty repair.
Essential Duties & Responsibilities:
Image, configure and ship Windows 11 laptops.
Follow company processes and checklists to complete tasks consistently an accurately.
Configure Microsoft Office 365, including Outlook, Teams, and OneDrive.
Install 3rd party software.
Update the inventory system in relationship to the equipment being processed.
Work within our I.T. ticketing system to update laptop deployment tickets assigned to you.
Communicate via Email, MS Teams, ticketing system, phone, and in person within our I.T. team as well as Team Members across our company.
As needed, remote into Team Members computers while on the phone with them to assist with final setup, software installs, troubleshooting and resolving issues.
Use Active Directory and Azure Active Directory to retrieve information, assign permissions, reset passwords, etc.
Create shipping labels using UPS WorldShip, box laptops, peripherals, and other equipment.
Work with hardware vendors over the phone to troubleshoot issues or arrange for warranty repairs.
Accurately document instances of hardware failure, repair, installation, and removal.
Work in an I.T. helpdesk environment, including learning troubleshooting skills to assist with helpdesk matters.
Escalate tickets as necessary.
Additional duties may include processing, shipping and receiving of cell phones, computer accessories, printers, etc.
Other duties as assigned.
Attendance at work during normal business hours.
Knowledge & Skills Required:
Familiar with the Windows 10 OS.
Experience with the hands-on repair of damaged laptops and coordinating with vendors for in-warranty repair.
Good organizational and records keeping skills.
Good general troubleshooting skills.
Good written and verbal communication skills.
Ability to multi-task, prioritize, and work efficiently.
Ability to provide high level customer service to team members.
Preferred Education and Experience:
Education: High school diploma or equivalent & A+ or Dell Hardware certification in progress/received
Experience: 6 months to 1 year hands-on hardware repair of computer endpoint hardware
Preferred Certification:. CompTIA A+ in progress or certification received.
#LI-SJ1
Cumming Group is committed to providing Equal Employment Opportunity in its personnel policies and practices. It is Cumming Group's policy to recruit, hire, train and promote Team Members and applicants for employment without regard to race, color, creed, religion, age, sex, marital status, registered domestic partner status, genetic information, sexual preference, sexual orientation, gender (including gender expression and gender identity), pregnancy (including childbirth or related medical conditions, including breastfeeding), military service, national origin, ancestry, citizenship, physical disability, mental disability, veteran status or any other protected classification under federal, state, or local law. All such decisions are based on (1) individual merit, qualifications, and competence as they relate to the particular position, and (2) promotion of the principle of equal employment opportunity.
All other terms and conditions of employment, such as compensation, benefits, transfers, layoff, return from layoff, training, education, and social and recreational programs, are administered without regard to the characteristics described above. To this end, Cumming Group complies with all provisions of Title VII of the Civil Rights Act of 1964 as amended, all of the rules, regulations and relevant orders of the Secretary of Labor, and all similar state and local laws.
The salary range for this full-time role is $20.72-$26.23 per hour. Ranges are determined based on the position, geography, client and industry experience and level, and represent a good faith effort to provide a fair and equitable salary. This range reflects base salary only, and not the total compensation package. Cumming Group reserves the right to pay more or less than the posted range, depending on a candidate's experience, skills, and qualifications, including client requirements.
In addition to base salary, Cumming Group offers a comprehensive benefits package including:
Medical
Dental Insurance
Vision Insurance
401(k)
401(k) Matching
Paid Time Off
Paid Holidays
Short and long-term disability
Employee Assistance Program
Auto-ApplyIT - Client Technologies Technician - 25-33255
Technical support specialist job in Columbia, SC
The Client Technologies Technician (Entry Level) is responsible for building, deploying, and supporting desktops, laptops, and tablets within a large enterprise environment. This role ensures devices are configured correctly, secured, documented, and fully operational for end-user productivity. The technician will work onsite full-time to support the IT Services Desktop Support team and assist with end-user hardware setups.
Key Responsibilities Daily Responsibilities
Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM).
Verify proper encryption and configuration, ensuring:
BitLocker keys are stored in Active Directory and Intune
MECM client is successfully installed
Ensure each device remains connected to the network for at least 2.5 hours post-build for full check-in.
Confirm all required software from the build sheet is correctly installed.
Document all devices and assigned hardware (laptops, tablets, docks, monitors, printers, scanners, etc.) in the designated IT Asset Management system.
Diagnose and resolve user-reported hardware and software issues; document actions in the help desk ticketing system.
Perform routine equipment maintenance or coordinate vendor repairs.
Assist with decommissioning and disposal of obsolete equipment, salvaging usable components.
Perform additional duties as assigned.
Monthly Responsibilities
Connect backup tablets to the enterprise network to receive monthly security patches.
Power and network-connect tablets on a scheduled cycle (second Friday through the following Wednesday).
Log in using the local account before shut down at the end of the cycle.
Power on and maintain iPads during the same patch cycle (login not required).
Required Skills
4+ years of desktop and networked systems support experience
Strong knowledge of desktops, laptops, tablets, printers, and scanners
2+ years of device deployment, hardware/software installation, and repair
2+ years hands-on experience with Microsoft Endpoint Configuration Manager (MECM)
Proficiency supporting the Microsoft Office Suite (Edge, Excel, Outlook, PowerPoint, Word)
Expertise in supporting Microsoft Windows
Ability to lift:
50 lbs occasionally
20 lbs frequently
Preferred Skills
Experience with help desk ticketing systems
Experience with enterprise networks
Experience with Active Directory or Intune
Education & Certifications
High School Diploma required
Associate or Bachelor's degree in a related field (can substitute for experience)
IT - SCDOT - Client Technologies Technician
Technical support specialist job in Columbia, SC
Job Description
IT Customer Support Specialist III
Interview Process: 2 rounds, 1st will be virtual, 2nd will be onsite
Years of Exp: 05+Years
Contract Type: C2C/W2
Duration: 12+ Months
Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.
Summary
We are seeking an experienced IT Customer Support Specialist III to join the Desktop Support and Endpoint Support team. This role involves hands-on technical support, workstation/device builds, deployment of endpoints, troubleshooting hardware/software issues, and ensuring smooth IT operations within an onsite environment.
Key Responsibilities
Daily Responsibilities
Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM).
Verify successful installation by ensuring:
BitLocker keys are stored in Active Directory and Intune
MECM client is installed
Devices stay connected to the network for 2.5 hours after build completion
Confirm all software listed on the build sheet is installed on every device.
Document all endpoints and associated equipment (desktops, laptops, tablets, docking stations, monitors, printers, scanners) in the IT Asset Management System.
Diagnose and resolve endpoint hardware/software issues.
Record all work performed in the Help Desk ticketing system.
Perform routine equipment maintenance, repairs, or coordinate vendor support when required.
Assist with removal, disposal, and documentation of obsolete equipment per guidelines.
Monthly Responsibilities
Ensure backup tablets are connected to the network via patch cable to receive monthly patches.
Maintain backup tablets and iPads powered on and connected from the second Friday of each month until the following Wednesday at 12 PM.
Log in using local accounts before powering down (as applicable).
Required Skills
4+ years in desktop and networked systems support
Strong knowledge of desktops, laptops, tablets, printers, and scanners
2+ years in computer deployments, operation, and repair
2+ years in hardware & software installation
2+ years experience with Microsoft Endpoint Configuration Manager (MECM)
Experience supporting Microsoft Office Suite (Outlook, Excel, PowerPoint, Word, Edge)
Preferred Skills
· Experience with Help Desk ticketing systems
· Experience with Active Directory or Intune
· Experience with NTS Network
Enterprise Network Administration Support I
Technical support specialist job in Sumter, SC
MicroTech is seeking an Enterprise Network Administrator Level I for the Combined Air Operations Center (CAOC) at Shaw AFB, South Carolina. The CAOC team provides installation, operation, maintenance, administration and management of Enterprise network infrastructure and systems to ensure services are operational and available with minimal interruption. This includes the switches, routers, encryption devices, cabling and other equipment providing data connectivity supported by 609 ACOMS and 609 EACOMS.
Responsibilities
· Perform all technical support and O&M activities
· Communications Security (COMSEC) Support. The contractor shall provide cryptographic equipment/COMSEC support, as required, as an alternate COMSEC custodian. Contractor responsibilities include, but are not limited to, installing, configuring, operating and maintaining encryption devices; performing hardware, software or firmware upgrades; and loading, rekeying and remotely managing encryption devices; and handling, managing and securing COMSEC material IAW AFMAN 17-1302-O, Communications Security Operations.
· Provide Tier 2 technical support (diagnosis, analysis and troubleshooting and resolution for more complex network, client and end-user connectivity issues escalated by Tier 1 technical support staff);
· Add and remove client devices (e.g., PCs, Thin Clients, VoIPs, VoSIPs, VTCs, DVTCs, peripherals, etc.) from networks;
· Operate and maintain call manager (Cisco Unified Communications Manager); implement add, moves and changes; and manage DHCP reservations;
· Update and patch network equipment, firmware and software to ensure configuration and cybersecurity compliance;
· Operate and maintain access control systems; and manage and configure MAC address authentication;
· Administer network administrative accounts and access;
· Operate and maintain network monitoring and analysis tools; and detect, analyze and resolve network infrastructure and systems problems;
· Monitor and control network performance, utilization and capacity to ensure optimal performance, availability, serviceability and recoverability; and report any vulnerabilities or deficiencies to 609 ACOMS and 609 EACOMS government technical representatives;
· Evaluate current infrastructure, research current technologies/solutions; and provide hardware/software upgrade and replacement recommendations for end-of-life/end-of- support COTS products to 609 ACOMS and 609 EACOMS government technical representatives;
· Assist with the tracking and management of COTS licenses, warranties, service level agreements renewals for network equipment and software;
· Support interior existing and new network cabling/wiring infrastructure (fiber and copper) to include installing, testing, troubleshooting, repairing and replacing cabling/wiring; and ensure cabling/wiring and patch panels are properly installed and labeled IAW Telecommunications Industry Association and Electronic Industries Alliance (TIA/EIA) and local standards;
· Assist with circuit actions to include preparing and coordinating requests for service; engineering, installing, testing and accepting or removing circuits per Telecommunications Service Orders; and preparing and maintaining circuit documentation and historical records;
· Set-up, tear-down, configure, troubleshoot and maintain deployable communications suites (e.g., ECKs);
· Update and maintain Enterprise network configuration and connectivity drawings, diagrams and engineering and installation documentation, and publish semi-annually (Deliverable: System Documentation); and
· Develop and submit an Enterprise Networks Monthly Status Report
Qualifications
· Associates degree in Computer Science or Networking; or 2+ years Networking experience; AND
· DoDM 8140 IAT Level 2 (Security+) or higher; and
· Cisco Certified Network Associate (CCNA) or equivalent certification
· Active Secret Clearance required, Top Secret SCI Desired.
General Information MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs.
MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts
MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes. We can recommend jobs specifically for you! Click here to get started.
Auto-ApplyTechnical Support Engineer
Technical support specialist job in Beaufort, SC
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $20.25/Hour