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IT Help Desk Technician Tier I
Larry H. Miller Senior Health 4.6
Technical support specialist job in Sandy, UT
The IT Help Desk Technician I serves as the first point of contact for technicalsupport across the organization. This role is responsible for resolving Tier I technical issues, providing excellent customer service, and supporting daily IT operations that enable staff to work efficiently and securely.
Requirements
Serve as the first point of contact for IT support requests via ticketing system, email, phone, chat, or in person.
Troubleshoot and resolve Tier 1 issues including password resets, basic hardware support, software issues, and connectivity problems.
Document all incidents, requests, and resolutions accurately in the IT service management system (e.g., FreshService).
Assist with user onboarding and offboarding, including account provisioning and equipment setup.
Support desktop and laptop computers, mobile devices, printers, and standard peripherals.
Provide basic support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and Google Workspace.
Coach, teach and mentor.
Support LHMSH culture by promoting “Friendly, Positive, and Focused on Excellence”.
Protect the legal, financial, and moral well-being of Larry H. Miller Senior Health.
All other duties as assigned.
Job Qualifications:
High school diploma or equivalent required; Associate degree in Information Technology or related field preferred.
CompTIA A+ certification preferred or ability to obtain within 6-12 months. • 0-2 years of experience in an IT help desk, technicalsupport, or customer service role.
Physical Requirements:
Regularly required to walk, sit, stand, bend, reach, talk hear, kneel, crouch, stretch, twist, lift 40 pounds and move about.
Required vision includes close, vision, distance, peripheral, and the ability to adjust focus. • Prolonged periods of sitting at a desk and working on a computer.
Ability to carefully consider all information and make impacting decisions on a regular basis.
Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
Job requires accepting criticism and dealing calmly and effectively with high-stress situations. • Ability to communicate effectively, both orally and in writing.
Competencies:
Operate with Integrity
: Demand the highest ethical standards from self and others by setting an example of positive attitude and professionalism including appropriate work attire, communication with others, and treatment of staff and residents and maintaining a clean and orderly work space.
Problem Sensitivity
: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Dependability
: Consistent, punctual attendance at work; following instructions; responding to management direction and soliciting feedback to improve performance.
Self-Control
: Ability to maintain composure, manage emotions, control anger and avoid aggressive behavior, even in very difficult situations.
Communication
: Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and residents, being aware of others' reactions, and understanding why they react as they do.
English Language
: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Time Management
: The ability to integrate methods of time management to ensure the needs of residents are met, regular day to day tasks are completed while balancing any urgent situations that may arise.
Active Listening
: Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Note: The need may arise to revise, supplement, or rescind portions of this , and Larry H. Miller Senior Health reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.
$39k-75k yearly est. 2d ago
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Helpdesk Specialist
Medallion Bank 3.9
Technical support specialist job in Salt Lake City, UT
Please Note: This is a Utah-based position, which will require regular in-office days each week. Additionally, employment with Medallion Bank is contingent on passing both a background check and maintaining a clean background.
Who we are:
At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States. Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it!
How You Will Support the Team:
You will be responsible for providing software, hardware, and basic desktop and network support to users in multiple locations. Responsible for Tier 1 support, which includes installing, upgrading, repairing, and lifecycle management of PCs and software, troubleshooting issues, problem-solving, and working closely with key vendors to address issues, plus onboarding and offboarding employees.
What We Are Looking For:
Provide high quality hardware and software support to Medallion Bank users across multiple office locations. Range of support includes, but is not limited to, Windows desktop hardware, operating systems, Active Directory administration, networking, printers, cloud-based phone system, Microsoft and Adobe production software, as well as specific software applications associated with lending and banking-related activities.
Work closely with users and other support staff to ensure that the functionality and availability of the desktop devices and applicable software meets requirements.
Responsible for all Help Desk coverage by providing phone, email, and hands-on support, ensuring all Help Desk tickets are addressed in a timely and efficient manner.
Ensure consistent and high-quality problem resolution, which includes reassigning or escalating advanced inquiries or issues to appropriate staff, if needed.
Install, configure, and operate computer hardware and software to help users work effectively.
Participate in onboarding and offboarding employees, including software and hardware setup and systems activations and deactivations.
Capture proper documentation and approvals in accordance with change management procedures.
Performs other duties as assigned.
You would be a GREAT fit with these skills:
Problem investigation, resolution, follow-up, continuous improvement, documentation and ensuring compliance with company requirements for client hardware and software support.
Working knowledge of desktop hardware, printers, scanners, and other peripheral devices.
Experience with software and hardware inventory, licensing, and warranties.
Extensive knowledge of Microsoft Office 365 products and Adobe production software.
Excellent written and verbal communication and interpersonal skills.
Self-motivated with a strong work ethic.
Superior analytical and problem-solving abilities, including exceptional attention to detail and strong organizational skills.
Must be able to occasionally lift up to 75 pounds.
Preferred Level of Experience:
Minimum 3 years recent, relevant experience in a help desk or support role providing PC support required.
Minimum 2 years' experience in Active Directory and Office 365 products required.
At least 2 years' experience working with networking systems, including cabling, switching, routing, and VPN preferred.
Banking experience or experience in a regulatory environment is a plus.
Azure experience and certification(s) a plus.
What's in it for YOU?
Comprehensive benefits including medical, dental, vision, disability, and life insurance
401K with a company match
PTO including 11 federal paid holidays off, vacation time and sick time
Financial Wellness Program
Volunteer Opportunities
Awesome company culture and co-workers who love to work here - 30% of our employees have worked at Medallion Bank for 10 years.
Work Life Balance - We don't use that term lightly!
Company Wide Open Door Policy
Hybrid Work Schedule for positions that qualify
$34k-45k yearly est. 1d ago
IT Help Desk
Bc Tech Pro 4.2
Technical support specialist job in Magna, UT
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k.
Pay starts at $20.50 per hour
Responsibilities:
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
Provides support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
May require additional customer-specific certifications or training as required
Skills:
Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Additional Information
All your information will be kept confidential according to EEO guidelines. This position is open to all US citizens at least 18 years of age.
$20.5 hourly 20m ago
Technical Support - Business Analyst
Collabera 4.5
Technical support specialist job in Salt Lake City, UT
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Bilingual: Portuguese and English
Shift schedule: Tuesday-Saturday 7:00 AM to 3:30 PM
Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively.
UAT testing and defect management for a variety of applications and systems.
Assists in the analysis of underlying issues arising from investigations into requirements.
Project management, in depth analysis, and problem solving are daily competencies.
Required Skills:
Has the ability to provide 2nd Level software technicalsupport needs for web-based and client-server applications.
Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.
Manage the end-to-end automation process of internal and external business partners globally.
Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc.
Qualifications
technicalsupport, Portuguese fluency
Additional Information
To apply for this position or gain additional insight, please contact:
Shivani Shah
************
*****************************
$75k-102k yearly est. Easy Apply 60d+ ago
Technical Support Specialist
Wavetronix 3.6
Technical support specialist job in Springville, UT
Product SupportTechnician Success Profile
*This role is advertised as TechnicalSupportSpecialist but internally the role will be labeled Product SupportSpecialist.
Wavetronix is seeking a skilled and motivated individual to join our support team as a Product SupportTechnician. A successful candidate will be responsible for providing technicalsupport and assistance to our customers while maintaining strong relationships with them. The Product SupportTechnician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products.
Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET.
A successful SupportTechnician Success will:
Provide world-class support for Wavetronix products on the phone, via email, and in person.
Document and track all customer interactions in CRM, including cases, activities, and communication.
Track and update RMAs providing reports/updates to customers and internal teams.
Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses.
Master installation, configuration, and troubleshooting of Wavetronix products.
Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person.
Document processes, produce detailed trip reports, and maintain CRM knowledge base.
Collaborate with the team, share information across the organization, and ensure final resolutions for support issues.
Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary.
Provide technical training on products to customers, both in the field and in-office.
Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations.
Build positive relationships with customers and provide excellent customer support.
Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM.
Maintain an expert-level understanding of Dynamics 365 Customer Service.
Possess strong written and verbal communication skills.
Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives.
Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues.
Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success.
Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities.
Requirements:
Previous experience in a similar technicalsupport role.
Strong technical background with a technical degree or certifications
IMSA Signal Technician Level I or Level II (Field) a plus but not required.
Excellent problem-solving and troubleshooting skills.
Proficiency in using CRM systems, preferably Dynamics 365 Customer Service.
Knowledge of networking concepts.
Exceptional written and verbal communication skills.
Ability to work independently and within a team.
Willingness to travel to multiple locations as required.
Self-motivated and driven to achieve customer satisfaction.
Strong organizational and time management skills.
Compensation: 19-28/hr
More specifically, the successful Product SupportTechnician will exhibit core competencies based on an aggressive training schedule as follows:
3 Month Milestones
Understand company core values, strategies, and initiatives.
Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment.
Able to effectively use mobile and desktop tools and applications.
Have a positive relationship with Wavetronix customers.
Able to understand and effectively communicate technical procedures and processes to customers.
Comprehend customer requirements and make appropriate recommendations to the client.
Effectively communicate and cooperate with Technical Services and share information across the organization.
Demonstrate a functional knowledge of the RMA process.
Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems.
6 Month Milestones
Master installation and configuration of Wavetronix products.
Demonstrate the ability to troubleshoot, test, repair, and service technical equipment.
Demonstrate functional knowledge of Wavetronix non-core product line.
12 Month Milestones
Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products.
Learn intersection and controller cabinet basic operation.
Perform at least 5 solo technical customer visits.
Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product SupportTechnicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem.
If you are a dedicated and customer-oriented individual with a passion for technicalsupport, we encourage you to apply for the position of Product SupportTechnician. Join our team and help us deliver world-class support to our valued customers.
About Wavetronix
Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities.
Wavetronix is an affirmative action equal opportunity employer.
$39k-76k yearly est. Auto-Apply 60d+ ago
IT Help Desk Technician II
Western Partitions 3.7
Technical support specialist job in Salt Lake City, UT
Helpdesk Technician II
Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the US. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more.
Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence.
Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect.
The Helpdesk Technician II is responsible for technicalsupport requests related to hardware, software, and networking. This role will rely on strong technical aptitude and excellent interpersonal skills to resolve technical issues via phone, email, chat, and in person.
Understand and comply with all WPI policies, procedures, and corporate safety program.
Act as the first point of contact for WPI staff requiring IT support.
Act as an escalation point for tier 1 Help Desk Technicians.
Answer end user queries in person, via email, and over the phone.
Manage assigned tickets in accordance with established service level agreements.
Monitor the help desk queue and assess priority of incoming tickets.
Identify issues, troubleshoot, and resolve issues to the end users' satisfaction.
Troubleshoot connectivity, network, and client VPN issues.
Install, maintain, and troubleshoot client applications.
Troubleshoot and resolve email-based issues.
Coordinate with senior team members to escalate complex problems.
Document all support tickets in IT ticketing software.
Update and reconcile IT inventory.
Order new client computers and provision for use.
Reimage existing client computers and migrate user data.
Order and provision smart phones, iPads, and VOIP phones for WPI staff.
Troubleshoot telecom and mobile device issues.
Perform hardware repairs and upgrades.
Create and maintain documentation for internal processes.
Other duties as assigned.
Requirements
Basic Requirements
Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience.
A+, N+, MCP, or other industry level certifications recommended.
Minimum Requirements
Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation.
Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily.
Employs a customer focused attitude towards all job duties.
Must be team-oriented and thrive in a result oriented, fast paced environment.
Must be able to break down problems both known and unknown in a logical, efficient manner.
Strong knowledge of MS Windows operating systems.
Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc).
Competency with hardware and software troubleshooting.
Competency with common mobile products (iPhone, iPad, Android devices).
The ability to learn and apply new concepts quickly.
Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance.
Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites.
Preferred Requirements
Microsoft, CompTIA, or other industry certifications.
This role is not eligible for visa sponsorship.
Benefits
At WPI our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.
In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:
Competitive pay
Incentive bonus plan
401(k) retirement savings plan with match
Medical, prescription drug, dental and vision insurance plans with flexible spending account option
Life insurance, accidental death, and disability benefits
Flexible paid time off policy and paid holidays
Professional development opportunities and certifications
WPI provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
WPI is a background screening, drug-free workplace.
This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.
Full compensation packages are based on candidate experience and certifications. Utah pay range$60,000-$70,000 USD
$60k-70k yearly Auto-Apply 31d ago
IT Help Desk
Ensign Services 4.0
Technical support specialist job in Salt Lake City, UT
IT Help Desk - Graveyard shift The Company Ensign Services is a progressive company that provides service and support to over 360 long-term care facilities and other affiliated entities with over 55,000 employees. We are a unique company with a flat structure that allows our independent affiliates to make decisions that best fit them. Our affiliated entities are located across more than a dozen states, and we are continuing to grow.
What sets Ensign Services apart from other companies is the quality of our most valuable resource - our people. We take our core values of CUSTOMER SECOND, ACCOUNTABILITY, PASSION FOR LEARNING, LOVE ONE ANOTHER, INTELLIGENT RISK TAKING, CELEBRATION, and OWNERSHIP (CAPLICO) seriously and strive to provide a work experience that proves it!
Regular duties and responsibilities will primarily include the following -
Troubleshooting remote desktops, laptops, printers, and other hardware peripherals
Assisting users in resolving issues related to email, data, and productivity applications within a Citrix environment
Helping users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords as needed
Assisting with other IT support responsibilities as needed
The Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue.
Agents are expected to provide a great customer service experience and maintain key performance standards that help drive success.
Preferred Qualifications
1+ years of experience providing technicalsupport and troubleshooting computer equipment preferred or comparable education/certifications.
Good troubleshooting methodologies and basic knowledge of, including but not limited to the following - Windows 10, Office 2013/2016/2019, Citrix fundamentals, Microsoft Exchange and Active Directory, Networking fundamentals and protocols, Information security practices, Computer Devices and Printer/Scanner configuration and support
Outstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via email
Ability to be proactive in your day-to-day responsibilities and work with minimal supervision
Ability to prioritize, multitask and work under time constraints
Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes
Ability to be flexible and adapt to changes in regard to expectations and the organization
Ability to hold peers accountable for and work as a team to achieve success
Ability to travel onsite to our office location in Salt Lake, UT
Shift Options
We are looking to fill a Graveyard Shift. 4/ 10s shift Sunday night (9PM)- Thursday Morning (7:30AM)
Compensation
We offer a competitive wage dependent on experience and/or education. Starting range is between $20/hour and $22/hour with a $1 differential for hours worked at night.
Additional Information
Position Type: Regular Full Time Employee
Benefits: Medical, dental, vision, and life insurance, 401(k) with company match, vacation pay, holiday pay, fun and supportive work environment
Location: Salt Lake City, UT (no remote options) Job ID: 1131
$20-22 hourly 53d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Salt Lake City, UT
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$29k-39k yearly est. 27d ago
SITECH Support Specialist - Level 1
Wheeler MacHinery 4.1
Technical support specialist job in Salt Lake City, UT
SITECH Intermountain, an authorized dealer for Trimble Civil Engineering and Construction products and services, is currently accepting applications for SupportSpecialist. The SupportSpecialist is responsible for providing technicalsupport and training to customers and SITECH Sales Team on all Trimble Civil Engineering and Construction products and services
+ The SupportSpecialist is responsible for providing technicalsupport and training to customers and SITECH Sales Team on all Trimble Civil Engineering and Construction products and services.
+ Builds relationships with customers and recommends additional products and services to enhance the customer experience.
+ Collaborate with Sales Team to understand customer needs and promote Sales activities.
+ Troubleshoot and support customers on Trimble products in the field and over the phone.
+ Conduct classroom training on Trimble products.
+ Assist in the development, documentation and maintenance of support related processes.
**Required Qualifications:**
+ Must be able to work safely and promote an accident free mentality at all times.
+ Must possess ability to train customers on construction and survey technology products and services.
+ Strong mechanical aptitude and understanding of construction and machine control products.
+ Must be able to communicate effectively and interact professionally with customers at all levels within the organization.
+ Must have excellent written and verbal communication skills.
+ Must be able to think quickly to handle customer situations to produce immediate results.
+ Must have valid driver's license, good driving record and be willing to travel.
+ Excellent computer skills, proficient with Microsoft Office.
**Preferred Qualifications:**
+ Construction and Survey field experience using Trimble Civil Engineering and Construction products.
+ Experience using Trimble Machine Control Systems: Earthworks, GCS, Accugrade
+ Experience using Trimble Site Positioning Systems: Total Stations, Data Collectors, GPS/GNSS Receivers, Siteworks and SCS900 Site Controller Software.
+ Experience with Trimble Business Center Software, 3-D modeling, CAD/AutoCAD and Takeoff preferred.
+ Strong knowledge of road construction surveying and design.
+ Good understanding of proper surveying practices.
+ Ability to work in team environment and be self-motivated.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$35k-54k yearly est. 12d ago
Seasonal IT Technician
Education at Work 3.8
Technical support specialist job in Salt Lake City, UT
Job SummaryThe IT SupportTechnician delivers frontline support to EAW staff and student workers across on-site and remote locations. This role owns rapid triage and resolution of hardware, software, account, and connectivity issues; executes repeatable onboarding/offboarding; and maintains accurate documentation.
This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles & Responsibilities
Incident & Request Handling:
Triage, troubleshoot, and resolve tickets via Samanage within SLA (priority-based).
Support via Teams, phone, email, and in person; document root cause and steps taken.
Aim for first-contact resolution where possible; clearly communicate ETAs/next steps.
Devices & Endpoint Management:
Image, enroll, and deploy Windows laptops via Intune/Autopilot; apply baselines and required apps.
Replace/repair peripherals (docks, monitors, headsets, keyboards, YubiKeys).
Perform health checks (disk, patch, antivirus status) and remediate.
Accounts & Access:
Create, modify, disable accounts in Entra ID / on-prem AD per RBAC and least-privilege.
Manage group membership, mailbox/shared mailbox access, distribution lists, and licenses.
Collaboration & SaaS Support:
Support Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Zoom, Slack, and other approved SaaS.
Troubleshoot MFA/SSO issues, profile problems, meeting/device performance.
Diagnose Wi-Fi/LAN/VPN problems; validate with basic tests.
Knowledge & Documentation:
Create/update KB articles for repeat issues; keep “How-To”s and SOPs current.
Education/Experience
High school diploma or GED required; associate's degree or equivalent technical coursework in IT/IS preferred.
1-2 years of hands-on IT support/help desk experience.
Proficiency with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), and remote support tools.
Working knowledge of Entra ID/Azure AD and on-prem AD for user/account management, group membership, and basic RBAC.
Experience with Intune/Autopilot for imaging/enrollment and baseline policy/application deployment.
Familiarity with Zoom and Slack; ability to troubleshoot MFA/SSO sign-in issues.
Comfort with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN).
Security-minded practices: BitLocker, Microsoft Defender (AV/EDR), phishing triage and escalation.
$17 - $18 an hour
Non-Exempt
AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.
$17-18 hourly Auto-Apply 60d+ ago
IT Tech
Globalchannelmanagement
Technical support specialist job in Springville, UT
IT Tech needs 4+ years experience
IT Tech requires:
2 year degree or equivalent experience A+ certification or equivalent work experience in Depot/Workstation support SCCM OSD, Imaging, or similar desktop imaging technology.
Troubleshoot and diagnose device issues for laptops, desktops, and tablets. Active Directory experience.
Problem solving and troubleshooting abilities
Excellent communication, documentation, and written skills
Experience with XenMobile or other Mobile management software a plus.
Experience using Office 365 suite
IT Tech duties:
Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc.
Work Order and ticket handling.
Maintain queues, communicate, fulfill. Cycle counts of Depot inventory (devices and peripherals) Pack and ship devices and kits (devices + peripherals) to end users; involves lifting and moving PCs, large monitors, etc.
Troubleshoot software or hardware issues.
Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements.
Manage and track devices sent to 3rd parties for repair.
Order parts as needed
PC and Apple Mac set up and support experience. iPad and Tablet setup, OS updates, and wiping of the device.
$31k-57k yearly est. 60d+ ago
Interested, but don't see your role? Name it here!
Zanskar
Technical support specialist job in Salt Lake City, UT
, but don't see a job that fits you? Please apply anyway! We need extremely talented people of many backgrounds, to take on tasks as we continue to expand Zanskar. Our company is always looking to bring on great teammates who are passionate about our mission and want to bring their expertise to help us change the global energy landscape. If you don't see a role that fits your passion, please feel free to let us know. We look forward to hearing from you and will reach out when there's a good fit with our team.
If you have something unique to add to Zanskar, we'd like to hear from you. Use the "Apply for this Role" button to submit a cover letter, a resume, and let us get to know you better.Location- The position will be located in the Salt Lake City metropolitan area.
Equal Opportunity Employer
Zanskar is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
Please reach out to [email protected] with any questions.
$31k-57k yearly est. Auto-Apply 60d+ ago
2026 IT Engineer paid intern (May and August hires)
The Church of Jesus Christ Latter-Day Saints 4.1
Technical support specialist job in Riverton, UT
The Church of Jesus Christ of Latter-day Saints is looking for IT Engineer interns to help in our IT department and participate in maintaining and updating IT systems (hardware and software) utilized by the Church. If you are an upbeat and dedicated individual who loves to learn new technologies, and you're looking for a technical internship, keep reading!
About:
This internship position represents an exciting opportunity to work for one of the largest information technology centers in the Wasatch front. This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.
A Day in the Life:
You will develop hands-on experience with real-world systems and tools. You'll have the opportunity to apply your skills in meaningful, real-world scenarios. This involves system administrative privileges in support of network devices, storage, servers (both physical and virtual), monitoring systems (i.e., Splunk, Dynatrace, Nagios, SolarWinds, ServiceNow, Meraki) application services and database services (Oracle and Microsoft SQL Server). Tasks to include:
* Provisioning and deployment of network and server hardware worldwide, including Meraki networking gear.
* Assisting with migrations from on premise data centers to cloud providers (AWS, Azure, Google)
* Monitor system activity for outages or system overload
* Responding to incidents and fulfilling common requests from other IT customers
* Replace/upgrade existing hardware within the data center
* Manage/update the Configuration Management Database
* Implement system monitoring / reporting technology using ServiceNow
* Work with state-of-the art tools to help develop enterprise solutions
* Be mentored by highly experienced IT professionals
* We hasten the Lord's work in an important way
* Be a member of a creative, spiritual, and highly motivated team and culture
* You will develop hands-on experience with real-world systems and tools.
We are committed to the well-being of our employees and supporting them in becoming their best self. Our focus on physical and mental health, financial security, and personal and professional development helps employees create more energy, purpose, and balance in life.
This is a 40 hour per week internship that is expected to last approximately 4 months. Normal office hours are between 8:00am-5:00pm, Monday through Friday. Your manager may adjust your shift to meet the needs of the team.
This office is located in Riverton, Utah. Hybrid and remote options are available.
Interns do get the option of enrolling in a high deductible medical plan.
* You should be currently enrolled or within one year of your graduation date from an accredited college or university.
* Internship is for current temple worthy members of the Church of Jesus Christ of Latter-day Saints
* Experience with or knowledge of Network switches, routers, VLAN and firewalls
* Experience with or knowledge of IP addresses, network mask, DNS (Domain Name System) entries and DHCP (Dynamic Host Configuration Protocol) knowledge
* Experience with or knowledge of OSI models
* Experience with or knowledge of system administration
* Experience with Cloud technologies and services, such as Azure, AWS, or Google Cloud
* Experience with or knowledge of data centers
* Excellent communication skills for interacting with and providing information to management levels will be needed
* Project management experience is desired
* Familiarity with the following tools/technologies:
* Required - Microsoft Windows Servers, Linux, Microsoft Office Suite
* Suggested - Oracle APEX, Scripting, HTML editing
* Strong technical and creative writing skills
* Understanding of server and networks
* Familiarity and experience with AI and automation encouraged
Apply/Screening Process: Please Note: All positions are subject to close without notice.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
$28k-35k yearly est. Auto-Apply 16d ago
2026 IT Engineer paid intern (May and August hires)
Presbyterian Church 4.4
Technical support specialist job in Riverton, UT
The Church of Jesus Christ of Latter-day Saints is looking for IT Engineer interns to help in our IT department and participate in maintaining and updating IT systems (hardware and software) utilized by the Church.
If you are an upbeat and dedicated individual who loves to learn new technologies, and you're looking for a technical internship, keep reading!
About:
This internship position represents an exciting opportunity to work for one of the largest information technology centers in the Wasatch front. This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.
A Day in the Life:
You will develop hands-on experience with real-world systems and tools. You'll have the opportunity to apply your skills in meaningful, real-world scenarios. This involves system administrative privileges in support of network devices, storage, servers (both physical and virtual), monitoring systems (i.e., Splunk, Dynatrace, Nagios, SolarWinds, ServiceNow, Meraki) application services and database services (Oracle and Microsoft SQL Server). Tasks to include:
Provisioning and deployment of network and server hardware worldwide, including Meraki networking gear.
Assisting with migrations from on premise data centers to cloud providers (AWS, Azure, Google)
Monitor system activity for outages or system overload
Responding to incidents and fulfilling common requests from other IT customers
Replace/upgrade existing hardware within the data center
Manage/update the Configuration Management Database
Implement system monitoring / reporting technology using ServiceNow
Work with state-of-the art tools to help develop enterprise solutions
Be mentored by highly experienced IT professionals
We hasten the Lord's work in an important way
Be a member of a creative, spiritual, and highly motivated team and culture
You will develop hands-on experience with real-world systems and tools.
We are committed to the well-being of our employees and supporting them in becoming their best self. Our focus on physical and mental health, financial security, and personal and professional development helps employees create more energy, purpose, and balance in life.
You should be currently enrolled or within one year of your graduation date from an accredited college or university.
Internship is for current temple worthy members of the Church of Jesus Christ of Latter-day Saints
Experience with or knowledge of Network switches, routers, VLAN and firewalls
Experience with or knowledge of IP addresses, network mask, DNS (Domain Name System) entries and DHCP (Dynamic Host Configuration Protocol) knowledge
Experience with or knowledge of OSI models
Experience with or knowledge of system administration
Experience with Cloud technologies and services, such as Azure, AWS, or Google Cloud
Experience with or knowledge of data centers
Excellent communication skills for interacting with and providing information to management levels will be needed
Project management experience is desired
Familiarity with the following tools/technologies:
Required - Microsoft Windows Servers, Linux, Microsoft Office Suite
Suggested - Oracle APEX, Scripting, HTML editing
Strong technical and creative writing skills
Understanding of server and networks
Familiarity and experience with AI and automation encouraged
Apply/Screening Process: Please Note: All positions are subject to close without notice.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
This is a 40 hour per week internship that is expected to last approximately 4 months. Normal office hours are between 8:00am-5:00pm, Monday through Friday. Your manager may adjust your shift to meet the needs of the team.
This office is located in Riverton, Utah. Hybrid and remote options are available.
Interns do get the option of enrolling in a high deductible medical plan.
$19k-30k yearly est. Auto-Apply 16d ago
2026 IT Engineer paid intern (May and August hires)
Iglesia Episcopal Pr 4.1
Technical support specialist job in Riverton, UT
The Church of Jesus Christ of Latter-day Saints is looking for IT Engineer interns to help in our IT department and participate in maintaining and updating IT systems (hardware and software) utilized by the Church.
If you are an upbeat and dedicated individual who loves to learn new technologies, and you're looking for a technical internship, keep reading!
About:
This internship position represents an exciting opportunity to work for one of the largest information technology centers in the Wasatch front. This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.
A Day in the Life:
You will develop hands-on experience with real-world systems and tools. You'll have the opportunity to apply your skills in meaningful, real-world scenarios. This involves system administrative privileges in support of network devices, storage, servers (both physical and virtual), monitoring systems (i.e., Splunk, Dynatrace, Nagios, SolarWinds, ServiceNow, Meraki) application services and database services (Oracle and Microsoft SQL Server). Tasks to include:
Provisioning and deployment of network and server hardware worldwide, including Meraki networking gear.
Assisting with migrations from on premise data centers to cloud providers (AWS, Azure, Google)
Monitor system activity for outages or system overload
Responding to incidents and fulfilling common requests from other IT customers
Replace/upgrade existing hardware within the data center
Manage/update the Configuration Management Database
Implement system monitoring / reporting technology using ServiceNow
Work with state-of-the art tools to help develop enterprise solutions
Be mentored by highly experienced IT professionals
We hasten the Lord's work in an important way
Be a member of a creative, spiritual, and highly motivated team and culture
You will develop hands-on experience with real-world systems and tools.
We are committed to the well-being of our employees and supporting them in becoming their best self. Our focus on physical and mental health, financial security, and personal and professional development helps employees create more energy, purpose, and balance in life.
You should be currently enrolled or within one year of your graduation date from an accredited college or university.
Internship is for current temple worthy members of the Church of Jesus Christ of Latter-day Saints
Experience with or knowledge of Network switches, routers, VLAN and firewalls
Experience with or knowledge of IP addresses, network mask, DNS (Domain Name System) entries and DHCP (Dynamic Host Configuration Protocol) knowledge
Experience with or knowledge of OSI models
Experience with or knowledge of system administration
Experience with Cloud technologies and services, such as Azure, AWS, or Google Cloud
Experience with or knowledge of data centers
Excellent communication skills for interacting with and providing information to management levels will be needed
Project management experience is desired
Familiarity with the following tools/technologies:
Required - Microsoft Windows Servers, Linux, Microsoft Office Suite
Suggested - Oracle APEX, Scripting, HTML editing
Strong technical and creative writing skills
Understanding of server and networks
Familiarity and experience with AI and automation encouraged
Apply/Screening Process: Please Note: All positions are subject to close without notice.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
This is a 40 hour per week internship that is expected to last approximately 4 months. Normal office hours are between 8:00am-5:00pm, Monday through Friday. Your manager may adjust your shift to meet the needs of the team.
This office is located in Riverton, Utah. Hybrid and remote options are available.
Interns do get the option of enrolling in a high deductible medical plan.
$28k-35k yearly est. Auto-Apply 16d ago
Summer IT Audit Intern
FJ Management 4.5
Technical support specialist job in Salt Lake City, UT
We are seeking an IT Audit Intern to join our internal assurance practice. As an IT Audit Intern, you will join our dynamic team of professionals, gaining hands-on experience in the world of IT auditing. You will assist in conducting IT audits, assessing risks, and evaluating the effectiveness of controls in information systems. This role offers a unique opportunity to apply your academic knowledge in a practical setting and learn from industry experts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Assist in planning and executing IT audits.
* Evaluate IT infrastructure, operations, and application systems to ensure compliance with company policies and government regulations.
* Collaborate with team members to identify IT risks and control weaknesses.
* Document audit findings and prepare reports.
* Participate in meetings with internal stakeholders to discuss audit results.
* Engage in continuous learning about IT audit standards and industry best practices.
* Performs other related duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate.
KNOWLEDGE, SKILLS AND ABILITIES:
* Excellent leadership, communication, and interpersonal skills.
* Basic understanding of IT audit methodologies and frameworks (e.g., COBIT, ISO 27001).
* Strong analytical, problem-solving, and project management skills.
* Ability to work independently and as part of a dynamic and multilocation team.
* Ability to quickly understand complex ideas and business processes.
* Proactive in researching business best practice concepts in order to apply as appropriate.
* Good organization and project management skills including the ability to handle competing priorities and meet all deadlines and commitments.
* Ability to flourish in a fast-paced, complex environment, and willing to adapt to change.
* Basic understanding and ability to apply risk and control concepts.
* Basic understanding of Risk Management.
EDUCATION AND EXPERIENCE:
* Currently pursuing a Bachelor's or Master's degree in Information Systems, Computer Science, Accounting, or a related field.
* Experience with data analysis tools and software (e.g., SQL, Python, R, ACL Analytics, Alteryx or other data analytic toolset helpful.
* Prior experience working in technology operations or engineering a plus.
* Strong analytical and problem-solving skills.
* Ability to multi-task and balance competing priorities.
* Strong verbal and written communication skills.
* Basic understanding of auditing principles and practices.
Anticipated dates of internship: 5/1/2026- 8/15/2026
Work in the state of Utah
$32k-40k yearly est. 34d ago
IT Help Desk Technician Tier II
Larry H. Miller Senior Health 4.6
Technical support specialist job in Sandy, UT
Larry H. Miller Senior Health is looking for a skilled Help Desk Technician II to join our IT team here at the Sandy corporate office. Larry H. Miller Senior Health is a best-in-class provider for senior health solutions with state-of-the-art short-term stay facilities, assisted living residences, staffing solutions, and home health and hospice agencies. As an IT Help Desk Technician II you will provide intermediate-level support for users across the organization, ensuring prompt and effective resolution of technical issues related to computer systems, software, network connectivity, and various IT services. This role acts as a liaison between end users and advanced IT support, offering a balance of technical troubleshooting, customer service, and hands-on assistance. The Technician II may also contribute to internal documentation, support projects, and assist junior team members as needed.
Benefits:
Medical, Dental, and Vision
Flexible Spending and Health Savings Accounts
Short and Long Term Disability
Life and ADD Insurance
401(k) with a percentage of employee contributions matched by the company
PTO
Discounts on home, auto, and pet insurance
Discounts on Larry H. Miller Megaplex Theaters!
Requirements
Certifications (Required)
CompTIA A+
CompTIA Network+
CompTIA Security+ -or equivalent industry-recognized certifications-
What you need to be successful in this role
Associate degree in Information Technology, Computer Science, or a related field preferred (or equivalent work experience).
1-3 years of experience in a help desk, desktop support, or IT supporttechnician role.
Excellent verbal and written communication skills.
Strong problem-solving ability and attention to detail.
Ability to prioritize tasks and work independently or as part of a team.
Strong customer service orientation with a proactive and positive approach.
Technical Skills
Proficient in supporting Windows 10/11, mac OS, and mobile OS platforms (iOS/Android).
Familiarity with Google Workspace administration and support.
Experience supporting communication and productivity tools such as Zoom an DocuSign.
Understanding of basic networking principles (TCP/IP, DNS, DHCP, VPN).
Experience with FreshService or similar IT service management platforms.
Experience with documentation platforms such as Google Drive and Loom.
Basic knowledge of scripting or automation (e.g., PowerShell) is desirable but not required.
Working Conditions
This is a full-time onsite position based in Sandy, UT.
Standard work hours are Monday through Friday, 8:00 AM to 5:00 PM.
Occasional after-hours work may be required for maintenance or critical issues.
Participation in a rotating on-call schedule is required.
Must be able to lift and carry equipment (up to 40 lbs)
$39k-75k yearly est. 1d ago
Technical Support Specialist
Wavetronix LLC 3.6
Technical support specialist job in Springville, UT
Product SupportTechnician Success Profile * This role is advertised as TechnicalSupportSpecialist but internally the role will be labeled Product SupportSpecialist. Wavetronix is seeking a skilled and motivated individual to join our support team as a Product SupportTechnician. A successful candidate will be responsible for providing technicalsupport and assistance to our customers while maintaining strong relationships with them. The Product SupportTechnician will play a crucial role in ensuring customer satisfaction and promoting the effective use of our products.
Note: This role will be open in our Springville, UT, Nashville, TN, and Oviedo, FL location. Any location will be required to work onsite M-F 5am-2pm MT/6am-3pm CT/7am-4pm ET.
A successful SupportTechnician Success will:
* Provide world-class support for Wavetronix products on the phone, via email, and in person.
* Document and track all customer interactions in CRM, including cases, activities, and communication.
* Track and update RMAs providing reports/updates to customers and internal teams.
* Demonstrate expert-level knowledge of all Wavetronix products, including hardware, software, drivers, and licenses.
* Master installation, configuration, and troubleshooting of Wavetronix products.
* Provide support for on-site installation/configuration of products and diagnose technical errors or problems, either over the phone, via email, or in person.
* Document processes, produce detailed trip reports, and maintain CRM knowledge base.
* Collaborate with the team, share information across the organization, and ensure final resolutions for support issues.
* Comprehend customer requirements, make appropriate recommendations, and escalate support issues when necessary.
* Provide technical training on products to customers, both in the field and in-office.
* Work flexible shifts, adapt workflow to changing project schedules, and travel to multiple locations.
* Build positive relationships with customers and provide excellent customer support.
* Vet customers for access to the Wavetronix customer portal, assign access levels, and update accurate information in CRM.
* Maintain an expert-level understanding of Dynamics 365 Customer Service.
* Possess strong written and verbal communication skills.
* Collaborate actively in a team-oriented environment to accomplish shared goals and support cross-functional initiatives.
* Communicate proactively and professionally with team members and managers to ensure alignment, share updates, and resolve issues.
* Participate in ongoing training and development opportunities to enhance personal growth, improve job-related skills, and contribute to team success.
* Perform other duties, tasks, and responsibilities, including as listed in GlassFrog, and support other teams as assigned, which may fall outside the essential duties and responsibilities.
Requirements:
* Previous experience in a similar technicalsupport role.
* Strong technical background with a technical degree or certifications
* IMSA Signal Technician Level I or Level II (Field) a plus but not required.
* Excellent problem-solving and troubleshooting skills.
* Proficiency in using CRM systems, preferably Dynamics 365 Customer Service.
* Knowledge of networking concepts.
* Exceptional written and verbal communication skills.
* Ability to work independently and within a team.
* Willingness to travel to multiple locations as required.
* Self-motivated and driven to achieve customer satisfaction.
* Strong organizational and time management skills.
Compensation: 19-28/hr
More specifically, the successful Product SupportTechnician will exhibit core competencies based on an aggressive training schedule as follows:
3 Month Milestones
* Understand company core values, strategies, and initiatives.
* Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment.
* Able to effectively use mobile and desktop tools and applications.
* Have a positive relationship with Wavetronix customers.
* Able to understand and effectively communicate technical procedures and processes to customers.
* Comprehend customer requirements and make appropriate recommendations to the client.
* Effectively communicate and cooperate with Technical Services and share information across the organization.
* Demonstrate a functional knowledge of the RMA process.
* Navigate CRM and ERP systems proficiently and demonstrate the ability to create records in both systems.
6 Month Milestones
* Master installation and configuration of Wavetronix products.
* Demonstrate the ability to troubleshoot, test, repair, and service technical equipment.
* Demonstrate functional knowledge of Wavetronix non-core product line.
12 Month Milestones
* Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products.
* Learn intersection and controller cabinet basic operation.
* Perform at least 5 solo technical customer visits.
Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Product SupportTechnicians can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem.
If you are a dedicated and customer-oriented individual with a passion for technicalsupport, we encourage you to apply for the position of Product SupportTechnician. Join our team and help us deliver world-class support to our valued customers.
About Wavetronix
Wavetronix' core purpose is to enable rewarding careers and foster personal development. Today, we meet that purpose by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We lead with insight and innovation; seek out, embrace, and solve difficult challenges; and strive to change the way our customers approach their problems. As a result, we have enjoyed strong growth over the last 25+ years. We continue to invest in long-term growth, creating even more opportunities.
Wavetronix is an affirmative action equal opportunity employer.
$39k-76k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Ogden, UT
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$29k-39k yearly est. 10d ago
Interested, but don't see your role? Name it here!
Zanskar
Technical support specialist job in Salt Lake City, UT
Job DescriptionAre you really excited about Zanskar, but don't see a job that fits you? Please apply anyway! We need extremely talented people of many backgrounds, to take on tasks as we continue to expand Zanskar. Our company is always looking to bring on great teammates who are passionate about our mission and want to bring their expertise to help us change the global energy landscape. If you don't see a role that fits your passion, please feel free to let us know. We look forward to hearing from you and will reach out when there's a good fit with our team.
If you have something unique to add to Zanskar, we'd like to hear from you. Use the "Apply for this Role" button to submit a cover letter, a resume, and let us get to know you better.Location- The position will be located in the Salt Lake City metropolitan area.
Equal Opportunity Employer
Zanskar is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
Please reach out to ****************** with any questions.
$31k-57k yearly est. Easy Apply 3d ago
Learn more about technical support specialist jobs
How much does a technical support specialist earn in South Jordan, UT?
The average technical support specialist in South Jordan, UT earns between $34,000 and $93,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.
Average technical support specialist salary in South Jordan, UT
$56,000
What are the biggest employers of Technical Support Specialists in South Jordan, UT?
The biggest employers of Technical Support Specialists in South Jordan, UT are: