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Technical Field Specialist
Cognizant 4.6
Technical support specialist job in San Jose, CA
Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences, so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our Field Operations team and your skills are needed. Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application!
Working under the direction of the CTS Project Manager/Workflow Lead while collaborating close with Operations Lead, the Technical Field Specialist will provide direct technicalsupport in t development, preparation, operation, and post-processing of in-field data collection experiment and pilots. The CTS Technical Field Specialist will serve as the in-field coordinator of such programs, bo collecting data hands-on and guiding the work of less technical CTS field operators to ensure the operation is running efficiently and according to requirements communicated by the CTS Field Operations Manager and Operations Lead and by the Client Program Managers and Engineers. This role offers an exciting opportunity to support pioneering work being done at a to technology company.
Please note: Candidate must be physically active - have experience and interest in hiking, biking and running with ability to do so for extended periods of times (additional physical activities a plus
Preparation work will include:
Working with the CTS Project Manager/Workflow Lead and Operations Lead on the intake, documentation, staffing, and scheduling of new Client pilot requests:
o Writing up pilot project charters
o Documenting and validating operational workflows
o Conducting in-field operator training
Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.), engaging with and asking clarifying questions of the CTS staff
Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems.
Working with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to test, troubleshoot, and resolve device and backend data/technical setup issues before pilots begin
Triaging and performing initial debugging, as well as resolving issues directly whenever possible
Driving resolution of issues by opening and tracking bugs assigned to other CTS or client staff
Obtaining required devices from inventory and configuring those devices for CTS field operators.
In-Field work will include:
Conducting trial runs to assure that devices and connections to backend systems are working properly, partnering with CTS staff (Operations Lead, Tools POC, QC, and MIS) to debug and resolve any issues encountered, as well as engaging Client Program Managers and Engineers when necessary
Conducting and leading in-field data collection.
Providing frequent status updates.
Addressing any technical issues that occur in the field, including extracting device
diagnostic logs, opening bugs and escalating to other CTS and Client Staff as required.
Triaging and performing initial debugging, as well as resolving issues directly whenever possible
Driving resolution of issues by opening and tracking bugs assigned to other CTS or client staff
Post-Operations work will include:
Documenting and reporting on:
Pilot results
Downtimes for different apps, tool issues, and bugs that impact pilot operations
Sharing observations/feedback and opportunities for efficiency and automation
Verifying that data collected has successfully transferred to backend systems, engaging CTS staff (Operations Lead, Tools POC, QC, and MIS) and client program managers and engineers as required
Following up with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to drive the resolution of open bugs
Participating in data analysis and extraction as required.
Proactively identifying areas for program and workflow improvement.
Requirements:
BA/BS degree, or min. 2-3 years of relevant testing / support experience is required.
Must have 1+ years of QA testing or technicalsupport experience of Mobile Apps
Familiarity with Mobile & web technologies + organizational tools like Google Spreadsheets /Excel (SQL, Javascript, etc skills a plus)
Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather
Strong verbal and written English communication skills with the ability to communicate cross functionally with local and global teams/stakeholders
Strong teamwork skills
Ability to represent the company in a professional manner
Comfort with a fast paced environment
Driver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including Client offices, stand alone stores, and shopping malls.
o Some US-based travel may be required
o Ability to pass driver history restrictions
Aptitude for learning new technologies
Strong organizational skills and superior attention to detail
Strong analytical and problem-solving skills
Ability to meet deadlines and schedules and be accountable
Ability to document testing results in a detailed and organized manner
Ability to create or refine processes and identify opportunities for improvement
Background and Driving Record
No DUI convictions in the past five (5) years
No hit and run convictions
No driver's license suspensions in the past five (5) years
No more than two (2) moving violations or chargeable accidents within past four (4) years
Valid US driver's license (no temporary permits)
International drivers have 90 days after enrollment date to obtain a US license
Have no criminal record
Salary and Other Compensation:
The hourly rate for this position is $25 - $28 per hour, dependent on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
$25-28 hourly Auto-Apply 2d ago
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Tech Patent Prosecution Specialist
Vanguard-Ip
Technical support specialist job in Palo Alto, CA
A leading intellectual property firm located in California seeks candidates proficient in engineering and law for roles that intersect with technology giants. The ideal applicant will possess a degree in a relevant field and the capability to engage with technical and legal aspects of cutting-edge technologies including AI and robotics. This position promises opportunities in diverse fields including clean energy and healthcare innovation.
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$76k-129k yearly est. 4d ago
Technical Leadership Advisor - Oracle Database
Ll Oefentherapie
Technical support specialist job in Redwood City, CA
While this role can be ambiguous we need to have a combination of skills in these critical areas. There will be a need to demonstrate strong technical and business inputs to prioritize the most important work that will see through Oracle's database offerings into future states of technology; such as the age of Agentic AI.
Ideal Background
10-20+ years in software engineering / database administration / data architecture roles.
Previously a Principal Engineer, Database Architect, Data Platform Lead, or Engineering Manager for data-heavy systems.
Experience in cloud-native architectures (AWS/GCP/Azure), especially with managed RDBMS services.
Comfortable reading different coding languages such as C or C++.
Bonus: Experience in a Chief Architect or Technical Advisor role in a fast-paced, matrixed organization.
Qualifications Disclaimer
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only.
US: Hiring Range in USD from: $136,600 to $338,500 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level
IC6
Responsibilities
Technical Expertise (Especially in RDBMS)
Deep hands-on experience with major RDBMS platforms:
Oracle, SQL Server, PostgreSQL, MySQL, DB2, or newer cloud-native RDBMS like Amazon Aurora, Google Cloud Spanner, or Azure SQL.
Database architecture and performance tuning experience.
Data modeling (OLTP and OLAP) and strong SQL/query optimization background.
Experience with high availability, replication, disaster recovery, and backup strategies.
Understanding of NoSQL vs RDBMS trade-offs, for broader context.
Experience in migration strategies (e.g., Oracle to PostgreSQL, on-prem to cloud).
Strategic & Architectural Thinking
Experience designing data architectures for enterprise-scale applications.
Familiarity with data governance, data lineage, and compliance (GDPR, HIPAA, etc.).
Ability to assess and align technology decisions with business objectives.
Comfortable evaluating buy vs build decisions and vendor solutions.
Chief of Staff Skills
Acts as a force multiplier for the CTO or Chief Architect.
Capable of leading initiatives and coordinating between multiple technical teams.
Strong written and verbal communication skills - can produce executive-level artifacts and detailed technical docs.
Cross-functional influence - can work across engineering, operations, product, and even customer-facing roles.
Excellent at prioritization, project planning, and follow-through.
Leadership & Soft Skills
Trusted advisor to senior tech leaders.
Able to mentor engineers and drive alignment without direct authority.
Strong meeting facilitation and conflict-resolution skills.
Diplomacy and discretion - can handle sensitive conversations and decisions.
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$136.6k-338.5k yearly 3d ago
IT Systems Analyst
Center for Elders' Independence 4.3
Technical support specialist job in Oakland, CA
The Center for Elders' Independence is a PACE (Program of All-Inclusive Care for the elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful high quality, affordable, and integrated health care services to the elderly. Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants. Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life and the ability for individuals to live in their communities The Position: The IT Systems Analyst plays a key role in shaping how internal users experience technology across the organization. This hybrid role blends systems analysis, technicalsupport, user advocacy, and service improvement to ensure that IT solutions function effectively and meet the real-world needs of employees. The Analyst will support the end user, design user enablement strategies, interpret service delivery data, and collaborate with IT and business teams to enhance service quality, performance, and system functionality. Ideal candidates will combine technical knowledge with analytical problem-solving, project coordination skills, and a strong customer-focused mindset.
The salary range for the IT Systems Analyst position at Center For Elders Independence is $ 93,850 - $ 140,774 annual base salary. Salary is based on the market for the position, as well as experience, skills, abilities and work history.
DUTIES AND RESPONSIBILITIES
Partner with end-users and business teams, to understand and identify pain points, and translate them into technical or process improvements.
Design and deliver scalable IT training programs that support system adoption and improve operational efficiency.
Develop user-facing documentation such as knowledge base articles, process guides, and training videos to drive self-service and knowledge retention.
Monitor service desk trends, system performance data, and usage analytics to identify recurring issues and areas for optimization.
Conduct root cause analysis for technical issues and recommend long-term resolutions.
Contribute to service review processes and lead initiatives to enhance system usability, reduce friction points, and elevate customer satisfaction.
Participate in intake and discovery sessions to capture business requirements for new features, enhancements, and service offerings.
Support the rollout of new IT solutions by contributing to change management, training materials, and communication plans.
Assist in user acceptance testing (UAT) and validation of new or updated systems and tools to ensure functional alignment.
Serve as tier 1 and 2 technicalsupport for complex technical issues; diagnose, document, and triage them appropriately.
Track and analyze service management data (via ITSM tools) to identify opportunities for automation or process streamlining.
Engage with third-party providers for system delivery, support, training, and infrastructure services as needed.
Promote adherence to IT policies, standards, and best practices; provide guidance to users and stakeholders.
Actively contribute to cross-functional IT projects, ensuring the user perspective and operational requirements are represented.
QUALIFICATIONS
Bachelor's degree in a computing-related discipline, or equivalent experience.
5+ years of experience in IT systems analysis, technicalsupport, vendor management, or service delivery within a structured IT environment (e.g., ITIL framework).
Proven ability to translate technical challenges into business-relevant insights and solutions.
Strong experience designing and delivering IT training to diverse user groups.
Demonstrated success in process improvement initiatives or service optimization projects.
Familiarity with ITSM tools such as ServiceNow, Jira, Zendesk, or Freshservice.
Hands-on experience with:
Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, OneDrive)
Identity & access management (Microsoft Entra ID, Active Directory)
Device lifecycle and endpoint management tools (e.g., Intune, Autopilot)
Network monitoring and troubleshooting (e.g., Cisco, SolarWinds)
Contact Center solutions (e.g., Genesys, Five9, 8x8, Nice InContact)
Strong interpersonal and communication skills-able to engage both technical and non-technical stakeholders.
Excellent documentation, knowledge management, and reporting capabilities.
ITIL certification (v3 or v4) strongly preferred.
Microsoft 365 or similar technical certifications are a plus. "Be the bridge between people and technology-help shape an IT experience that empowers, not frustrates." Center for Elders' Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a "capitation" healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.
$93.9k-140.8k yearly 1d ago
Data Center Procurement Specialist
Astreya 4.3
Technical support specialist job in San Jose, CA
Key Responsibilities
Identify, evaluate, and select suppliers based on quality, cost, delivery, and compliance criteria.
Lead supplier prequalification, onboarding, NDA processing, and preliminary risk checks (financial, compliance, ESG).
Maintain strong supplier relationships and act as a point of contact for escalations and issue resolution.
Track ongoing supplier performance through SLAs, scorecards, and quarterly business reviews.
Execute purchasing requests and convert them into purchase orders (POs).
Negotiate pricing, terms, service levels, and commercial conditions to ensure optimal cost and value.
Mitigate delivery delays, capacity constraints, and supply chain risks through proactive communication and supplier management.
Partner with Legal to support NDAs, master service agreements, SoWs, and contract redlines.
Conduct final compliance, ESG, and risk checks prior to contract award.
Maintain accurate procurement documentation and audit-ready records.
Monitor contract adherence, performance obligations, and renewal schedules.
Gather requirements from internal stakeholders for data center commercial and edge project needs.
Support RFP creation, documentation preparation, and evaluation criteria (technical + commercial).
Issue RFPs to qualified suppliers, manage the bid process, track responses, and facilitate Q&A/clarification sessions.
Conduct technical and commercial bid evaluations, comparisons, and scoring.
Provide award recommendations and support final contract negotiations.
Offer procurement updates, lead-time insights, market trends, and risk assessments to project teams.
Maintain procurement/ERP systems, purchasing tools, supplier portals, and vendor databases.
Track KPIs such as cost savings, lead times, supplier performance, and contract compliance.
Prepare weekly reporting, dashboards, and procurement status updates.
Identify opportunities to streamline sourcing workflows, improve processes, and optimize cost.
Support documentation handoff, supplier transition into operations, and closure activities including lessons learned.
Qualifications
Bachelor's degree in supply chain, Business Administration, or related field (or equivalent experience).
2-5 years of experience in procurement, sourcing, or supply chain operations.
Strong negotiation, communication, and analytical skills.
Experience managing supplier relationships, purchase orders, and contract workflows.
Proficiency in procurement/ERP systems and Microsoft Office or Google Workspace.
Ability to manage multiple priorities in a fast-paced environment.
Preferred Skills
Experience supporting procurement for data center or technical infrastructure projects.
Familiarity with global or multi-region suppliers.
Knowledge of compliance frameworks (ESG, financial risk checks, supplier due diligence).
Professional certifications (CPSM, CSCP, CPPB, or similar) are a plus.
$61k-92k yearly est. 4d ago
Manufacturing Systems Support Engineer
Cinder 3.6
Technical support specialist job in Foster City, CA
Title: Manufacturing Systems Support Engineer
Pay Rate: $55/hr+ DOE
Hours: Hybrid 3 days per week on site
Type: Contract 6+ Months with possibility of extension
About Our Client
Our client is a pioneering automotive services organization committed to redefining how people move. With a focus on innovation, quality, and user experience, they collaborate across industries to develop transformative solutions that respond to evolving urban needs.
About the Role
As a Manufacturing SystemsSupport Contract Engineer,your primary roles are to work closelywith the companies production teamsand Base Ops Service Operations at various facilities, either remotely or in person,to troubleshoot any Manufacturing Systems and SAP S4 system related issues, identity the root causes of these issues, and resolve the issues directly in the systems or work with personnel, production team members, Manufacturing Engineering Quality, Process, and MES Team engineers to resolve the issues.
What you will be doing:
Perform day-to-day Manufacturing Execution System (MES) operationsupport at Zoox Facilities
Resolve any MES-related issuesraised by production technicians
Troubleshoot and resolve any MES data collection issues
Work with production technicians to resolve any MES operation issues
Monitor MES/S4Integration errors and assist in the resolution of the errors
Monitor BaseOpsSAP Support channelrequests and resolveany SAP EAM and Configuration Management related issues
Provide onsite, in-person supportin company facilities in the San Francisco Bay Areas, specifically Fremont and Hayward.
About You
Required Qualifications:
Bachelor's degreein a relevant areas in Computer Science,Information Technologies, or Engineering
Minimum of 4-6 years of relevant experience in MES usage in a manufacturing environment (requirements analysis, design definition, software development, and solutions implementation);
3+ years of Hands-on Experience with SAP ME/Mii/PCo and Kepware applications
Prior experience working on SAP EAM systems.
Ability to understand complexmanufacturing processes and systems;
Customer-focused, positive, supportive, self-motivated, considerate personality required - must work well in a team environment
Preferred Qualifications:
Master degreein Engineering
Experience in an automotive manufacturing production environment
Strong understanding of the plantfloor manufacturing systemarchitectures and industrial communication protocol
Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visas.
About Cinder
Cinder is a people-first staffing and recruiting company committed to creating workplaces where employees feel valued, supported, and engaged. Our mission is to leverage our power as a recruiting and consulting company to build workplaces where people thrive. Backed by our ISO 9001 certification, we deliver high-quality staffing solutions, and our clients have rated us over 100% for multiple quarters. Join us and be part of a team that makes a real impact!
$55 hourly 1d ago
Principal Enterprise IT Engineer
1X Technologies
Technical support specialist job in Palo Alto, CA
Principal Enterprise IT Engineer, IT & Security
About 1X: We're an AI and robotics company based in Palo Alto, California, on a mission to build a truly abundant society through general-purpose robots capable of performing any kind of work autonomously. We believe that to truly understand the world and grow in intelligence, humanoid robots must live and learn alongside us. That's why we're focused on developing friendly home robots designed to integrate seamlessly into everyday life. We're looking for curious, driven, and passionate people who want to help shape the future of robotics and AI. If this mission excites you, we'd be thrilled to hear from you and explore how you might contribute to our journey.
Role Overview
The Principal Enterprise IT Engineer will lead the strategy, architecture, and implementation of enterprise IT systems across the company. This role will define standards for identity, endpoint management, collaboration, and security while scaling IT infrastructure to support rapid organizational growth. You'll play a key leadership role, mentoring senior engineers and influencing cross-functional and executive stakeholders to align IT operations with strategic business needs.
Responsibilities
Define and drive enterprise IT strategy, architecture, and roadmaps across identity, collaboration, and device platforms
Lead administration and scaling of Google Workspace, Okta, Intune, and MDM platforms with a focus on Zero Trust principles
Develop and implement automation frameworks and scripting (Bash, Python, PowerShell) to streamline IT operations
Align IT systems with compliance standards (e.g., SOC2, ISO 27001) and proactively mitigate enterprise risks
Ensure seamless integration of IT systems with engineering, manufacturing, and robotics environments
Act as senior escalation point for IT operations, mentoring IT engineers and building a high-performance function
Influence executive and cross-functional stakeholders to ensure IT strategy supports business growth
Requirements
Expert-level knowledge of Google Workspace, Okta, Microsoft Intune, and MDM platforms across multiple OS (mac OS, Windows, iOS, Android)
Strong scripting and automation skills (Bash, Python, PowerShell); experience implementing Zero Trust security
Proven experience scaling IT systems globally in high-growth, cloud-first or hybrid environments
Ability to lead IT architecture initiatives and partner with executive and security leadership
Experience mentoring senior IT engineers and leading high-performance teams
Preferred: Familiarity with Terraform, Ansible, and IT support for robotics or engineering-heavy environments
Preferred: Certifications such as CISSP, Okta Certified Architect, Google Workspace Admin, or Microsoft Enterprise Mobility
Benefits & Compensation
Salary: $180,000 - $235,000
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Equal Opportunity Employer
1X is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, medical condition, genetic information, disability, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.
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$180k-235k yearly 4d ago
Information Technology Associate
MacHaon Diagnostics
Technical support specialist job in Berkeley, CA
Machaon Diagnostics is a clinical reference laboratory and contract research organization (CRO) that focuses on diagnosing, treating, and monitoring hemostatic and thrombotic conditions, complement-mediated disorders, and rare genetic diseases. Our mission is to save more lives with lab tests. Originating from a collaboration of four laboratory scientists, the team now includes clinicians, scientists, consultants, and technologists with over 400+ years of collective expertise. We provide esoteric and routine testing services to a broad clientele, including community hospitals, university medical centers, clinics, commercial laboratories, and research facilities, as well as biotechnology, pharmaceutical, and medical device companies. Our primary goal is to deliver high-quality testing with industry-leading speed.
Role Description
This is a full-time, on-site role located in Berkeley, CA. The IT Associate will Install, maintain and configure hardware and software systems according to company policies. Troubleshoot and repair network, hardware and software components. Perform routine maintenance and inspection of network and server systems. Administer and maintain Google Workspace and other company related software programs as assigned.
Manage and maintain server hardware, storage solutions, and network equipment (routers, switches, firewalls).
Manage user lifecycle processes, including provisioning, de-provisioning, and access control.
Support and secure endpoints across mac OS and Windows environments.
Support processes and systems for asset inventory and management for hardware, software, and subscription services
Support the onboarding process of new employees to include system setup, adding accounts to the AD infrastructure, and shipping computers and peripherals to employees
Support IT projects to completion with direction from the Director of Laboratory Information Systems
Supports issuing new computer hardware and the disposition of end-of-life equipment
Supports IT requirements through direct employee and guest support for remote and on-site staff
Perform other related duties as required and identified in goals set by the Director of Laboratory Information Systems or CEO.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Minimum 3 years of experience in system administration, network administration or related field, ideally within a healthcare or similarly regulated environment.
Demonstrated competence with Microsoft 365 / Entra ID (Azure AD), Active Directory, and MDM solutions
Familiarity with Google Workspace
Strong troubleshooting and problem-solving skills.
A+/Network+/Security+ Certification is preferred
· Demonstrate a high degree of integrity, enthusiasm, and initiative daily.
Constant adherence to HIPAA compliance and patient confidentiality requirements
Please send a cover letter and resume to the Human Resources Director
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$65k-101k yearly est. 1d ago
Office Technology Support Analyst
Simpson Thacher & Bartlett 4.9
Technical support specialist job in Palo Alto, CA
Simpson Thacher & Bartlett is excited to announce the opening of our new San Francisco office in early 2026, increasing our Bay Area presence to further improve the cutting-edge legal services we provide to our clients and communities.
The Office Technology Support (OTS) Analyst will support the San Francisco office and work in conjunction with other offices to support the Firm's Partners and C-Suite Executives. This role will be expected to work in-office Mondays through Fridays, 8:30am to 5:00pm.
The OTS department manages the Firm's user IT, software, hardware, A/V and telephone support, providing white glove service for the Firm's local users. The role will require a hardworking, dedicated professional looking to expand their IT knowledge and become an integral part of a technology support service.
Essential Job Duties & Responsibilities
Liaise with clients via email, telephone, ticketing system or in person to provide appropriate user support
Respond promptly and effectively to user inquiries, troubleshooting hardware, software, network, AV and telephone issues
Diagnose and resolve technical issues relating to desktop and laptops, various operating systems, applications, peripherals, telephones and handheld devices
Assist with the removal and set-up of computer hardware and software as part of office moves
Assist with the setup, configuration and troubleshooting of AV equipment for meetings, conferences and events
Assist users in operating AV equipment, providing guidance and troubleshooting
Prioritize support requests and keep clients informed of the status of their query
Develop and maintain strong relationships with all attorneys and professional staff, understanding their specific needs and preferences to provide tailored IT solutions.
Prioritize and manage IT support for VIPs and Executive Suite members, ensuring expedited resolution and personalized service.
Offer proactive IT maintenance and support for VIPs, attorneys and professional staff to prevent issues before they occur and provide immediate on-site or remote assistance when needed.
Coordinate with other departments to ensure that VIPs, attorneys and professional staff have seamless access to all technology-related services and that their confidential information is securely handled.
Escalate calls to the appropriate support teams with the assistance of the IT Manager and maintain visibility to ensure efficient resolution of all escalations
Maintain accurate records of all service desk interactions including issue descriptions, troubleshooting, investigative steps taken and resolution details
Utilize knowledge base articles and departmental documentation to find solutions
Participate in team meetings, training sessions and service improvement sessions both locally and globally
Assist with the planning, scheduling and execution of computer equipment installations, imaging and upgrades, effectively escalating user requests, problem trends and business needs where
Assist with planning and leading training workshops designed to increase skills in specific areas of IT based on support call trends
Help maintain and keep inventory of all stock including but not limited to; laptops, desktops, printers, mobile devices, telephones, printers and all desktop-based IT peripherals
Any other ad hoc duties/projects as required by the San Francisco office or global OTS management team
Perform other duties as needed
Education
High School diploma or GED equivalent
Skills and Experience
Minimum of 2 years of relevant IT and customer service experience
Strong customer service skills and ability to interact with upper management, providing white glove service
Ability to configure, install and maintain PC operating systems and related devices
Experience supporting handheld devices and associated software and devices
Strong hardware/PC peripheral trouble-shooting skills
Preferred
CompTia A+ Certification strongly preferred
Physical Demands ( to perform essential job functions)
Exerting up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are only occasionally and all other sedentary criteria are met.
Sitting: Remaining in the seated position, particularly for sustained periods of time
Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
Lifting: Raising objects from a lower to a higher position or moving objects horizontally
Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder
Pulling/Pushing: Using upper extremities to exert steady force upon an object so that the object moves toward or away from the force
Bending/Stooping/Kneeling/Crouching: Bending body downward and forward by bending legs and spine, or by bending legs at knees
Reaching: Extending hand(s) and arm(s) in any direction
Work Environment
The worker is not substantially exposed to adverse environmental conditions as in typical office or administrative work (normal light, air and space in the work environment)
Salary Information
CA Only: The estimated base salary range for this position is $70,000 to $95,000 at the time of posting.
The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is non-exempt meaning it is overtime pay eligible.
Simpson Thacher will not sponsor applicants for work visas for this position.
Simpson Thacher will not sponsor applicants for work visas for this position.
Privacy Notice
For information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at ********************************************
Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran's status or any other legally protected status. This Policy pertains to every aspect of an individual's relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.
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$70k-95k yearly Auto-Apply 60d+ ago
IT Support Specialist - PE Firm
Financial Services It 3.8
Technical support specialist job in Menlo Park, CA
Do you enjoy working with a variety of people and technologies each day?
Do you excel at providing technology solutions to smart, driven individuals?
Would you like to work at a leading Private Equity firm?
If you answered yes to these questions then we have an exciting opportunity that's right up your alley.
We are seeking an IT SupportSpecialist with a solid background in end user support, Windows and cloud systems to join our team in an important client-facing support capacity.
Job Description:
This is for a full-time, permanent position at a Private Equity firm allowing you to be an integral part of a small IT team.
As an IT SupportSpecialist, you will work with users to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support.
Customer service expertise is essential.
Qualifications:
5+ years of IT industry experience
End user support experience for Windows in a corporate environment
A drive to assist customers and solve their technical problems
Experience working with a small IT Support team to be the point person at the office to perform important tasks: troubleshooting network desktop connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters
Ability to answer questions and provide support for employees in person and online (via email, phone, and tickets)
A strong understanding of connecting computers to networks, especially over wifi and VPN
Management of mobile devices (iPhone/Android) in a corporate environment
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients)
Problem solving and intuitive troubleshooting skills
Perform small project-based work to improve IT and other systems
Ability to work occasional weekends and after hours
Does this opportunity interest you?
If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service!
About us:
We are 20+ year old investment vehicle based in Menlo Park with >$10 billion dollars under our management. We see technology as a competitive advantage and fully fund all technology needs.
$48k-93k yearly est. Auto-Apply 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Stockton, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$37k-52k yearly est. 25d ago
Information Technology Graduate- US
Aveva
Technical support specialist job in San Leandro, CA
**AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.**
**We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.**
**If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (**************************************** .**
**For more information about our privacy policy and how to manage cookies, visit our** **Privacy Policy (**************************************************************************************************************************** **.**
**Job Title:** Information Technology Graduate
**Employment type:** Full-time
**Work Type** : Hybrid (3 days a week in office)
**Work Authorization** : This application is intended for candidates that are eligible for full-time work authorization in the United States upon completing their education.
Please be prepared to answer the following in your application:
+ Do you now, or will you in the future, require sponsorship for employment visa status (e.g. H-1B, F-1, CPT, OPT visa status, etc.) to work legally in the United States?
**Benefits:**
+ Competitive pay
+ Mentorship: You will be assigned a technical mentor to guide you during your graduate program
+ Continuous Learning: You will be supported to gain the relevant professional development to support your work
+ A comprehensive graduate development program
**Location:** San Leandro, CA
**About Us:**
At Aveva, we value innovation, dedication, and the pursuit of excellence. We are a dynamic and forward-thinking organization that offers a collaborative and supportive work environment. As a growing company, we are committed to providing valuable learning experiences to talented individuals who are willing to invest in their future.
**What We Offer:**
**Learning and Development:**
You will have the chance to work alongside experienced professionals who are passionate about sharing their knowledge. We provide hands-on training and opportunities to enhance your skills in various areas. You will join the AVEVA Graduate Development Programme too.
**Mentorship:**
Our team is dedicated to helping you succeed. You will be paired with a mentor who will guide you throughout your graduate programme, offering insights and advice.
**Real-World Experience:**
Gain practical experience in your field of interest. This programme will give you exposure to a range of IT teams across AVEVA to truly build your knowledge and skills.
**Networking:**
Connect with industry professionals, build valuable relationships, and expand your network for future career opportunities.
**Position Overview:**
24-month rotational graduate program with 6-month assignments across four key areas of the IT function at AVEVA. The assignments will cover critical IT activities in areas such as business relationship management, architecture, digital delivery, end user enablement, infrastructure delivery as well as projects and portfolio management.
You will build essential experience working with our internal customers from our R&D teams through to our Finance and People teams. You will also work alongside vendors to complete some in house or customer projects.
You will be supported to gain the relevant professional qualifications to support your assignments like PMI, TOGA or ITIL methodologies amongst others. Training will be a mix of classroom style and on the job training.
**Qualifications:**
We are open to applications from a wide range of disciplines including but not exclusively - **IT, Business, Technology, Computer Sciences, Engineering, Commercial.**
+ Bachelor's degree in a related field or equivalent work experience.
+ Proven experience in computer troubleshooting and support.
+ Strong problem-solving skills.
+ Excellent communication and interpersonal skills.
+ Knowledge of Operating Systems, Microsoft Office, and basic networking concepts.
+ Familiarity with remote support tools and Active Directory.
+ Ability to adapt to a global and diverse user base.
**The interview selection process will begin in January/February 2026.**
AVEVA requires all successful applicants to undergo and pass a drug screen before they start employment. All drug screens are in accordance with federal laws and regulations.
Find out more: ***************************************
**Salary Range:**
$79,500.00 - $132,500.00
**This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.**
**USA Benefits:** Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities)
**AVEVA requires all successful applicants to undergo and pass a comprehensive background check and drug screen before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.** **All drug screens are in accordance with federal laws and regulations.**
**AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.** **AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify AVEVA at** **recruitingaccommodations@aveva.com** **. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.**
**Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.**
Empowering you with pioneering tech
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.
We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.
If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (**************************************** .
For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (*********************************************************************************************************************** .
$79.5k-132.5k yearly 29d ago
Information Technology Graduate- US
Aveva Group Plc
Technical support specialist job in San Leandro, CA
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.
If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
For more information about our privacy policy and how to manage cookies, visit our Privacy Policy.
Job Title:Information Technology Graduate
Employment type: Full-time
Work Type: Hybrid (3 days a week in office)
Work Authorization: This application is intended for candidates that are eligible for full-time work authorization in the United States upon completing their education.
Please be prepared to answer the following in your application:
* Do you now, or will you in the future, require sponsorship for employment visa status (e.g. H-1B, F-1, CPT, OPT visa status, etc.) to work legally in the United States?
Benefits:
* Competitive pay
* Mentorship: You will be assigned a technical mentor to guide you during your graduate program
* Continuous Learning: You will be supported to gain the relevant professional development to support your work
* A comprehensive graduate development program
Location: San Leandro, CA
About Us:
At Aveva, we value innovation, dedication, and the pursuit of excellence. We are a dynamic and forward-thinking organization that offers a collaborative and supportive work environment. As a growing company, we are committed to providing valuable learning experiences to talented individuals who are willing to invest in their future.
What We Offer:
Learning and Development:
You will have the chance to work alongside experienced professionals who are passionate about sharing their knowledge. We provide hands-on training and opportunities to enhance your skills in various areas. You will join the AVEVA Graduate Development Programme too.
Mentorship:
Our team is dedicated to helping you succeed. You will be paired with a mentor who will guide you throughout your graduate programme, offering insights and advice.
Real-World Experience:
Gain practical experience in your field of interest. This programme will give you exposure to a range of IT teams across AVEVA to truly build your knowledge and skills.
Networking:
Connect with industry professionals, build valuable relationships, and expand your network for future career opportunities.
Position Overview:
24-month rotational graduate program with 6-month assignments across four key areas of the IT function at AVEVA. The assignments will cover critical IT activities in areas such as business relationship management, architecture, digital delivery, end user enablement, infrastructure delivery as well as projects and portfolio management.
You will build essential experience working with our internal customers from our R&D teams through to our Finance and People teams. You will also work alongside vendors to complete some in house or customer projects.
You will be supported to gain the relevant professional qualifications to support your assignments like PMI, TOGA or ITIL methodologies amongst others. Training will be a mix of classroom style and on the job training.
Qualifications:
We are open to applications from a wide range of disciplines including but not exclusively - IT, Business, Technology, Computer Sciences, Engineering, Commercial.
* Bachelor's degree in a related field or equivalent work experience.
* Proven experience in computer troubleshooting and support.
* Strong problem-solving skills.
* Excellent communication and interpersonal skills.
* Knowledge of Operating Systems, Microsoft Office, and basic networking concepts.
* Familiarity with remote support tools and Active Directory.
* Ability to adapt to a global and diverse user base.
The interview selection process will begin in January/February 2026.
AVEVA requires all successful applicants to undergo and pass a drug screen before they start employment. All drug screens are in accordance with federal laws and regulations.
Find out more: ***************************************
Salary Range:
$79,500.00 - $132,500.00
This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.
USA Benefits: Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities)
AVEVA requires all successful applicants to undergo and pass a comprehensive background check and drug screen before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. All drug screens are in accordance with federal laws and regulations.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify AVEVA at recruitingaccommodations@aveva.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
$79.5k-132.5k yearly 30d ago
IT Server Technician
Asiacom Americas Inc.
Technical support specialist job in Santa Clara, CA
We are looking for full/part time IDC server technicians who are positive, motivated, reliable, open to constructive feedback, able to take directions, and willing to follow our procedules. This position requires the ability to work flexible hours (30-40 hours per week) with occasional evenings and weekends. You will be trained on all necessary duties before your first assignment.
Job Location: Santa Clara, CA
Responsibilities:
1. Provide on-site tech support to our IDC customers.
2. Perform regular maintenance on servers in customer's IDC, including server troubleshooting and repairs.
3. Assume responsibility for on-time and efficient service.
4. Follow documented procedures for completing tasks.
5. Document and maintain complete inventory of all servers and parts.
6. Interact with outside server vendors as needed.
7. Perform other duties and special projects as needed.
Requirements:
1. 1+ year work experience in server maintenance, migrations/upgrades.
2. Solid knowledge of Linux OS & MS Office Suites.
3. Excellent time management and communication skills.
4. Well developed organizational skills.
5. Ability to work on multiple priorities and/or tasks simultaneously.
6. Proven ability to work with little or no supervision.
7. Bachelor's degree in computer science or a related field preferred.
8. Speaking Chinese Mandarin is a plus.
$51k-104k yearly est. 60d+ ago
IT Technician (Power BI) - Onsite, Menlo Park, CA
BRF
Technical support specialist job in Menlo Park, CA
This great opportunity is onsite at our Menlo Park Offices. is $34 per hour to $39 per hour depending on experience.
***
***Applicants must be eligible to work in the United States without visa sponsorship now or in the future***
About Tutor Perini Corporation
Extraordinary Projects, Exceptional Performance
Tutor Perini Corporation is a leading civil, building, and specialty construction company that believes integrity, teamwork, and collaboration are fundamental to our business success.
Extraordinary projects demand a strategic and intelligent approach, finely honed through more than a century of real-world experience. They demand the relentless intensity of people who know the stakes are incredibly high. And they demand a team that understands mutual trust and integrity are essential to executing massive undertakings on near-impossible deadlines.
From coast to coast, notable projects include The Purple Line (D Line) Extensions in Los Angeles, SR 99 Viaduct replacement tunnel in Seattle, East Side Access and the Hudson Yards Platform in New York, Central Subway Third Street Light Rail in San Francisco, and multiple airport and bridge expansions nationwide.
Extraordinary Projects Need Exceptional Talent
The IT Technician will play a key role in supporting IT operations for our Menlo Park region and surrounding job sites. This position requires a proactive problem solver with a strong background in Microsoft 365 administration and endpoint support. The ideal candidate will also be data-driven, skilled in creating and maintaining reports and dashboards to support IT asset management and operational visibility.
Responsibilities
Provide on-site and remote technicalsupport to end-users across the Menlo Park office and regional job sites.
Troubleshoot and resolve issues related to hardware, software, network connectivity, and Microsoft 365 applications.
Administer user accounts, licenses, and security policies within the Microsoft 365 ecosystem.
Create, maintain, and present reports and dashboards for IT asset tracking, inventory, and usage metrics.
Assist in setting up new job sites, including network infrastructure, connectivity, and user onboarding.
Maintain accurate and detailed documentation of IT assets, configurations, and support activities.
Collaborate with IT leadership to enhance reporting, streamline processes, and improve service delivery.
Identify opportunities to automate and optimize workflows using modern Microsoft tools.
Stay current with evolving Microsoft technologies and IT best practices.
Requirements
Proven experience as an IT Technician or in a similar technicalsupport role.
2+ years of experience required.
High School Diploma or GED required.
Strong knowledge of Microsoft 365 administration, Windows 10/11 support, and endpoint troubleshooting.
Microsoft 365 Certified: Endpoint Administrator (or equivalent experience) required.
Demonstrated ability to create and manage reports/dashboards for IT asset management and performance tracking.
Strong problem-solving, analytical, and communication skills.
Highly organized with excellent attention to detail and the ability to manage multiple priorities.
Team-oriented but capable of working independently in a fast-paced, construction-driven environment.
Willingness to travel occasionally to regional job sites as needed.
Nice to have: experience with Power BI or other visualization/reporting tools.
Join Us
Tutor Perini builds extraordinary projects - and we need exceptional talent to help us deliver them. Join our team and be part of building the future.
Equal Opportunity Employer
$34-39 hourly Auto-Apply 47d ago
IT Technician
Uniphore Technologies Israel 4.5
Technical support specialist job in Palo Alto, CA
Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Uniphore, the leader in conversational AI software, is looking for an IT Technician with the technical expertise to support our employees across all business functions. This position plays a critical role in helping to scale our company's network to meet our company's rapidly growing business. The IT Technician will help ensure that the system's operating platform, network, and security procedures align with industry best practices and company goals. The IT Technician will report directly to the Manager of IT.
Your Responsibilities Include, but are not limited to
Respond to support requests via tickets/emails and phone calls within response time SLAs including ownership of issues and collaboration with the teams.
Help IT create and update FAQs or procedures when resolving issues.
Provide support to end-user, system setup, system deployment, and system upkeep.
Update and maintain hardware and software inventory
Manage user account issues like user password reset on services.
Install basic IT software and update the user's system.
Assist with conference room issues and routine maintenance.
Work with team members in different geographical locations and time zones
Help on special IT projects as needed.
Your Qualifications
Must Have
1-3 years of experience in a related IT industry
A positive attitude toward customers and a desire to help the end user
Good knowledge of troubleshooting laptop, desktop, and some network issue
Good knowledge of Windows, MacOS, and some Linux
Some knowledge in Azure, O365, Active Directory service, and group policy management
Strong knowledge in Servers, RAID, HyperV, and VMWare products.
Some knowledge in audio/visual solutions such as Cisco WebEx, Zoom, and Teams video conferencing solution
Good communication both orally and in English writing at a variety of technical levels
Ability to think through problems and visualize solutions
Hiring Range:
$54,200 - $74,500 - for Primary Location of USA - CA - Palo Alto
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
USA - CA - Palo Alto
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit *****************
$54.2k-74.5k yearly Auto-Apply 60d+ ago
2,200+Take Home ER-It's The Hotness Plus Some
Valley Healthcare Systems 3.6
Technical support specialist job in Walnut Creek, CA
Valley Healthcare Systems provides exceptional healthcare staff with the opportunity to broaden their experience and skill set with opportunities at some of the top hospitals and facilities in the US. If you are ready to explore the possibility of a new opportunity within the medical field, please feel free to connect with me here, or visit our website for more information on some of the current needs. *******************
Job Description
There is quick...There is fast and there is this Job. Crisis Rate in lovely Walnut Creek will be gone before you can stop and smell the roses!!! Verified $2,200.00 take home for ER nurse...must submit right now right now. Call me direct Evan Valley @************
Qualifications
2 years experience, CA RN Lic, ACLS, BLS
Additional Information
Medical benefits available from day one for you and your family. We also offer 401(k) matching up to 4%.
$44k-69k yearly est. 3d ago
Principal Enterprise IT Engineer - Zero-Trust & Automation
1X Technologies
Technical support specialist job in Palo Alto, CA
A robotics and AI company in Palo Alto is seeking a Principal Enterprise IT Engineer responsible for leading IT strategy and architecture across the organization. The ideal candidate will have expert knowledge of Google Workspace and Okta, strong scripting skills, and experience scaling IT systems in high-growth environments. This role offers a competitive salary of $180,000 - $235,000 along with comprehensive health benefits and 401(k) matching.
#J-18808-Ljbffr
$180k-235k yearly 4d ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Sunnyvale, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$37k-53k yearly est. 8d ago
2,200+Take Home ER-It's The Hotness Plus Some
Valley Healthcare Systems 3.6
Technical support specialist job in Walnut Creek, CA
Valley Healthcare Systems provides exceptional healthcare staff with the opportunity to broaden their experience and skill set with opportunities at some of the top hospitals and facilities in the US. If you are ready to explore the possibility of a new opportunity within the medical field, please feel free to connect with me here, or visit our website for more information on some of the current needs. *******************
Job Description
There is quick...There is fast and there is this Job. Crisis Rate in lovely Walnut Creek will be gone before you can stop and smell the roses!!! Verified $2,200.00 take home for ER nurse...must submit right now right now. Call me direct Evan Valley @************
Qualifications
2 years experience, CA RN Lic, ACLS, BLS
Additional Information
Medical benefits available from day one for you and your family. We also offer 401(k) matching up to 4%.
$44k-69k yearly est. 60d+ ago
Learn more about technical support specialist jobs
How much does a technical support specialist earn in Tracy, CA?
The average technical support specialist in Tracy, CA earns between $37,000 and $114,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.
Average technical support specialist salary in Tracy, CA