Technical support specialist jobs in Tucson, AZ - 87 jobs
All
Technical Support Specialist
Support Specialist
Computer Technician
Information Technology/Support Technician
Junior Network Administrator
Systems Support Engineer
Help Desk Specialist
Desktop Support Analyst
Information Technology Technician
Technical Specialist
Information Technology Internship
Computer Field Tech Position- Tucson AZ
BC Tech Pro 4.2
Technical support specialist job in Tucson, AZ
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
Looking for a job?
Let Zippia find it for you.
Contracts Technical Specialist (CONTR005828)
RBC 4.9
Technical support specialist job in Tucson, AZ
The Contract TechnicalSpecialist will be responsible for performing detailed contract reviews of customer quotations and orders and will ensure compliance with the assistance of functional departments. The Contract TechnicalSpecialist shall be very familiar with customer requirements and will continuously work to drive improvements by development of checklists and compliance matrices
Responsibilities
The Contract TechnicalSpecialist will be responsible for, but not limited to:
Ensure safety is the foundation of daily work through vigilance and accountability
Ability to read and interpret customer specifications, quality requirements, and customer/Sargent engineering drawing notes
Ensure adherence to contract review timelines
Maintain cross-functional communication with all departments and management
Creating customer checklists and compliance matrices that will enable effective and efficient contract reviews
Perform detailed contract reviews for new customer orders and summarize pertinent special items that need to be identified and adhered to within each customer order such as:
Use of approved sources for raw material or outside processes
Defining quality inspections and tests that must be performed on material or fabricated product
Unique part marking requirements/methods
Certifications required on material or finished product
Specialized requirements or testing that needs to be performed
Special packaging requirements
Special source inspections that must be conducted prior to shipment
The output from the Contract TechnicalSpecialist will be sent to Supply Chain, Manufacturing, Engineering, and Quality so contract review items are adhered to on purchase orders, manufacturing work orders, and quality inspections
The Contract TechnicalSpecialist will also notify Product Management/Customer Support if there are new items on the contract that are discovered that would affect Sargent's cost to manufacture the product so that Product Management/Customer Support can address this with customers before the product is produced
Enter cross-referencing information in ERP applications for manufacturing, customer service planning, quality, and outside sales
Write reports, update, and work with desktop instructions and company work instructions
Perform job functions in accordance with set policies and procedures to ensure preservation of the company policy
Minimum Qualifications
Education - a two-year college degree in a technical related field or equivalent engineering or quality assurance job experience in a manufacturing environment
Must be able to read and interpret customer specifications, quality requirements, and customer/Sargent engineering drawing notes
The candidate should have general cross-functional knowledge of manufacturing fabrication processes, quality requirements, and engineering drawings
Demonstrated strong attention to detail is a must for this position
Working knowledge of ERP systems
High level of MS Office proficiency
Must be a U.S. Citizen
Preferred Qualifications
Experience with aerospace contracts highly valued
Experience with cross-functional, group work environments
Experienced as customer delegated inspector
Experience with DFARS (Defense Federal Acquisition Regulation Supplement)
A working knowledge of applicable QMS standards, including ISO9001, and AS9100
Technical Writing
Join the Sargent Legacy in Securing Our Future
RBC Bearings Incorporated (NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings, components and essential systems for the industrial, defense and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets. RBC currently has 56 facilities, of which 37 are manufacturing facilities in ten countries and the market capitalization is approximately $6.2 billion.
In 2015, RBC acquired Sargent Aerospace and Defense.
Founded in 1920, Sargent Aerospace & Defense leverages 100 years of expertise as a premier global supplier of precision engineered customized components that directly contributes to the safe operation of countless commercial and military aircraft, rotorcraft, submarines and land-based vehicles.
At Sargent, our mission is to secure our future by making the challenging a reality. We achieve this by delivering high quality products and services that meet customer requirements and exceed customer expectations through employee development, customer focus and continual improvement.
Sargent's continuing investment in people, assets, technology, and process quality ensures excellence and is integral to the company's commitment to customers and their end-users. As we grow, we will continue to root our culture through our core values of Integrity, Respects & Values People, Customer Focus, Teamwork, Results Focus and Continual Improvement.
Company Benefits Include:
Competitive Compensation
Bonus platforms
Holidays/Vacation/Sick Time
401k Savings & Investment Plan
Tuition Reimbursement
Medical/Dental/Vision Plans
HSA/FSA
Life & Disability Insurance
Accident/Hospital/Critical Care Plans
Pet Insurance
Gym & Rideshare Incentives
Legal Insurance/Identity Theft
½ day Fridays
Dedication to our core values. Our must haves…
Integrity - We do the right thing the right way. Our ideal candidate is ethical, honest in all interactions, delivers good news and bad, and follows through on commitments. Key Skills & Abilities is fair, credible, confidential, fiscally responsible and accountable for decisions and actions.
Respects and Values People - We encourage and bring out the potential of others. Our ideal candidate embraces diversity, recognizes and supports the accomplishments, talents and development of others. Key Skills & Abilities is committed to the building of strong relationships and creates an environment of trust and mutual respect.
Customer Focus - We act with excellence in each and every interaction. Our ideal candidate builds strong internal/external customer relationships and goes above and beyond to deliver high quality products and services on time, every time. Key Skills & Abilities is responsive with strong customer service skills, product and job knowledge to provide excellent customer satisfaction.
Teamwork - We are better together. Our ideal candidate is inclusive, engaged and collaborative, sharing information, ideas and experiences to accomplish goals, improve decision making and leverage capabilities. Key Skills & Abilities is a dependable team player, demonstrated through attendance and punctuality, works well with others and has strong communication skills (both oral & written) to keep all stakeholders informed.
Results Focus - We focus on the outcome, not the obstacle. Our ideal candidate must have a strong work ethic with a results/performance driven track record in a fast paced, changing and challenging environment. Key Skills & Abilities is adaptable, works with a sense of urgency and high level of initiative and demonstrates a commitment to quality with attention to detail.
Continual Improvement - We encourage and drive innovation. Our ideal candidate must be naturally curious, passionate and never satisfied with the status quo. Key Skills & Abilities is innovative and has a problem-solving mindset that provides and implements CI ideas.
We offer competitive compensation and excellent benefits including Medical, Dental, and company matched 401k plan.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
EEO/AA/F/M/VET/DISABLED
#zr
$67k-102k yearly est. 34d ago
PC Support Technician
Integrated Resources 4.5
Technical support specialist job in Tucson, AZ
A Few Words About Us - Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
Job Description
High School Diploma with 1 to 3 years experience. Main Responsibilities: Provides basic troubleshooting assistance and ticket resolution for personal computer users. Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. Recommends hardware solutions regarding personal computers in assigned areas. Assists with computer studies, projects, and implementation of policies throughout area of assignment. Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. Experience working with personal computer hardware, software, systems, local area networks and terminology. Good organizational and problem solving skills. Ability to operate computer peripherals including monitors, printers and scanners.
Qualifications
Only US Citizen and Green Card holder
Additional Information
Kind Regards
Ben Mukherjee
Technical Recruiter
Integrated Resources, Inc.
IT Life Sciences Allied Healthcare CRO
Certified MBE |GSA - Schedule 66 I GSA - Schedule 621I
DIRECT # 732-429-1926
(BOARD) # 732-549-2030 - Ext - 312
LinkedIn: https://www.linkedin.com/pub/ben-mukherjee/36/934/99a
Gold Seal JCAHO Certified ™ for Health Care Staffing
“INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES” (8th Year in a Row)
$50k-77k yearly est. 60d+ ago
IT Support Specialist Intern
Universal Avionics 4.0
Technical support specialist job in Tucson, AZ
Summary: Resolve computer users' issues by interpreting problems, troubleshooting causes, and resolving software, hardware, and system problems by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answers, evaluates, and prioritizes service requests received via an IT ticketing system to address user issues related to desktop PC, software, desk phones, cell phones, printers, copiers, faxes and other desktop devices.
Performs diagnostics with users to collect information about problems and to determine the source of errors.
Isolates performance and usability issues to determine the cause of hardware or software malfunctions.
Logs and tracks issues; maintains history records and related problem documentation.
Contacts software and hardware vendors via voice or online systems to research problem and determine recommended solutions.
Evaluates software and hardware to determine whether product will be an effective tool for employees.
Brainstorms with team members to resolve more complex problems and escalates difficult issues for more technical assistance.
Performs initial program load and user-specific setup for standard desktop applications.
Troubleshoots PC hardware and software problems and identifies, categorizes, and resolves PC hardware and software application problems.
Coordinates preventative maintenance and vendor services as necessary.
Participates in creation and maintenance of IT standards and procedures.
Maintains accuracy of help desk database.
Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills.
Ensures timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal.
Performs data restoration relating to desktop PCs, PDAs, phones, and other desktop PC-related equipment.
Assists with server management by responding to server issues that may require application or database shutdown/startup, server reboot, or restarting of server services.
Tests and deploys new software and procedures, installation, conversion and upgrade activities.
Provides end-user training assistance for standard hardware and software systems.
Provides user administration on server domains for users.
Resolves remote access issues, printing issues, and networks connectivity issues.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Communicates changes and progress.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.
Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification.
Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
Ethics - Treats people with respect; Keeps commitments.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability - Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Judgment - Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism- Approaches others in a tactful manner; Reacts well under pressure.
Quality - Applies feedback to improve performance; Monitors own work to ensure quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Learning towards associate degree (A. A.) or equivalent from two-year college or technical school; preferably in the computer hardware / software area
Why You'll Love Working Here:
Universal Avionics offers the best of both worlds: the close-knit, agile culture of a mid-sized company, with the resources and global impact of our parent company, Elbit Systems.
Our team is driven by purpose, innovation, and a shared passion for aviation safety.
Here's what makes our work environment thrive:
A collaborative, supportive team of skilled professionals and mentors
Groundbreaking projects that shape the future of avionics technology
A company culture that promotes innovation, career growth, and continuous learning
Meaningful work that impacts air travel safety around the world
To learn more about Universal Avionics, visit: *************************
Universal Avionics' products and technology are subject to U.S. export laws and regulations, including but not limited to the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). As part of our compliance process, we inquire about work authorization and citizenship status to ensure alignment with these regulations.
$31k-40k yearly est. 28d ago
Dynamic PC Support
Worldwide Techservices 4.4
Technical support specialist job in Tucson, AZ
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-52k yearly est. 10h ago
IT Desktop Support Technician
Paragon Space Development Corporation 3.7
Technical support specialist job in Tucson, AZ
Who we are As Paragon Space Development celebrates 26+ years of providing award-winning life support and thermal control solutions for extreme environments, we've recognized that it is our employees that keep our business thriving. By any measure, Paragon is an exciting and rewarding place to work. Our goal is to hire the best and allow you to do the work that you enjoy! We are interested in developing individuals who enjoy a challenge and like working on a variety of projects in a fast-paced environment.
Job Description: IT Desktop SupportTechnician
The successful candidate will report to the IT Manager and will be responsible for the research, design, implementation, maintenance and the secure and reliable operation of Paragon Space Development Corporations information systems in support of its business needs. The position will be responsible for answering incoming service calls, build and image computer equipment, manage and troubleshoot business applications, and the setup and removal of IT accounts, telephone and hardware for personnel. The ideal candidate will possess the demonstrated skills and experience necessary to troubleshoot Microsoft application and have knowledge of desktop environments. The candidate must be capable of working beyond the typical 8-hour workday and 40-hour work week and must be able to travel 5% of the time.
Note: This is a 90-day temporary position. Employment beyond this period is not guaranteed and will be evaluated based on business needs.
Applicants must be in Tucson, Arizona or be willing to relocate to Tucson prior to starting the position.
Required Experience
* 3+ years of hands-on technicalsupport experience.
* Knowledge of Windows 7 and Windows 10 desktop environments.
* Ability to troubleshoot Microsoft Office applications.
* Demonstrated ability to manage and prioritize multiple problems and issues with minimal supervision.
* Excellent organizational skills.
* Ability to work in complex, diverse environment with rapidly changing priorities.
* Demonstrated knowledge of IT Security best practices.
* Must be able to lift 50 pounds
Desired Attributes:
* Experience working within the Aerospace industry.
* Experience with CAD applications.
* CompTIA A+ and/or Network + Certifications
Required Education: - Associates degree in computer related field or equivalent work experience.
U.S. Citizenship status is required for this position.
This position requires the eligibility to obtain a DoD security clearance. Non-US citizens may not be eligible to obtain a security clearance. The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. Security clearance factors include, but are not limited to, allegiance to the US, foreign influence, foreign preference, criminal conduct, security violations and drug involvement. Employment is contingent on other factors, including, but not limited to, background checks and drug screens.
$55k-72k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Tucson, AZ
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$34k-46k yearly est. 12d ago
IT Help Desk Support - Level III
K2 Staffing
Technical support specialist job in Tucson, AZ
Job DescriptionSummary Our client is a leading IT Solutions Company in the Tucson, AZ area and they are in need of aHelp Desk Support Level III Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST! No exceptions!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Tucson, AZ
$38k-63k yearly est. 26d ago
IT Help Desk Support - Level III
K2 Staffing, LLC
Technical support specialist job in Tucson, AZ
Job DescriptionSummaryOur client is a leading IT Solutions Company in the Tucson, AZ area and they are in need of a Help Desk Support Level III Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST! No exceptions!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$38k-63k yearly est. 15d ago
Business Central & IT Support Analyst
MSE Supplies LLC
Technical support specialist job in Tucson, AZ
Job Description
Mission
Provide frontline IT and application support for the team, owning day-to-day help desk requests and serving as the go to resource for Microsoft Dynamics 365 Business Central issues across finance, sales, purchasing, and warehouse operations, so users can work efficiently, and system problems do not disrupt the business.
Key Responsibilities
Serve as the first point of contact for internal IT support requests (accounts, basic hardware/software issues, connectivity, printers, etc.), escalating more complex issues to external IT or vendors as needed.
Provide day-to-day application support for Microsoft Dynamics 365 Business Central across finance, sales, purchasing, and warehouse operations, including:
Troubleshooting user errors in AR, AP, purchasing, sales orders, and warehouse documents.
Guiding users through correct workflows for posting, approvals, matching, and corrections.
Logging and tracking issues, identifying recurring problems, and proposing fixes or training.
Support warehouse and inventory processes in BC:
Item setup, units of measure, locations, and bins.
Warehouse receipts/shipments, picks and putaways, transfers between locations.
Inventory adjustments, cycle counts, and resolving on hand quantity discrepancies.
Work closely with warehouse, operations, and finance to ensure BC transactions reflect physical movements and shipments accurately and on time.
Manage and triage a shared help desk/ticket queue, ensuring timely responses and clear communication to end users.
Create and maintain user documentation, quick reference guides, and simple training materials for Business Central and other key systems.
Assist with user onboarding and offboarding (accounts, permissions, basic device setup) in coordination with external IT providers.
Support small configuration updates and role/permission changes in Business Central under direction from the Senior System Administrator; participate in testing when new BC features, integrations, or process changes are rolled out.
Required Experience and Skills
2-5+ years in an IT help desk, application support, or business systems support role.
Hands on experience supporting an ERP or similar business system; Microsoft Dynamics 365 Business Central or Dynamics NAV experience strongly preferred.
Experience supporting distribution or warehouse operations in an ERP (receiving, picking, shipping, inventory transactions).
Strong troubleshooting skills; able to distinguish user errors, process gaps, and basic configuration issues.
Understanding of core business processes: AP, AR, purchasing, sales orders, and inventory/warehouse flows.
Excellent written and verbal communication; able to explain technical topics in plain language and train nontechnical users.
Highly organized and able to manage multiple tickets and priorities in a fast paced environment.
Personal Attributes
Service oriented and patient; enjoys helping colleagues solve problems and improve their use of systems.
Curious and proactive; willing to dig into Business Central and learn how processes connect across finance and warehouse operations.
$38k-63k yearly est. 11d ago
Desktop & Depot Support in Tucson, Arizona
Desktop & Depot Support
Technical support specialist job in Tucson, AZ
Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!
Opportunity:
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop & Depot Support in Tucson, Arizona. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in both Desktop and Deport Support.
Responsibilities - Desktop Support
Provide Workstation Software Break Fix support
IMAC - PC Install, Moves, Adds and Changes
Image Loads
Asset Recovery
Asset tagging
Printer Support
Client Center (Tech Bar) Support
IT Service Management Updates
Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned
Responsibilities - Depot Support
Manage orderly storage of equipment within client build center (depot)
Perform necessary tasks related to request fulfillment and device refreshes based on provided processes and tooling, including: a) picking inventory from stock, b) image load, c) asset tagging, d) picking/packing of accessories, e) over-box, if necessary, f) coordinating for shipment carrier pickup, g) updating asset tracking information within the asset management system, and h) updating ticket status in the ITSM system
Receive returned equipment from end users and process as appropriate including: a) determine if device is to be reused or disposed based on decision criteria provided by our client, b) If able to be reused, perform basic refurbishment activities (e.g., test for functionality, clean device, wipe hard drive) and place into stock, c) If device is going to be disposed, wipe hard drive following defined processes and prepare for pickup by disposal third-party, d) Update asset tracking information within the asset management system.
Qualifications:
Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
Knowledge of PC Imaging
Experience with change management and incident management
Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wiperol
Preferred Qualifications:
Certified Dell Technician
Fluent in English and Spanish
Expertise in Inventory Control
Active Secret Clearance
Requirements
Must be within driving distance of Tucson, Arizona, and willing to work onsite
Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
Must be able to lift up to 40 lbs
Must be able to stand or walk for extended periods of time
Must be able to walk up and down stairs or ramps
Must be able to kneel and work under desks or in confined spaces
This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes
What is Important to Us:
You are an excellent communicator in writing and speaking.
You have the ability to work independently but also value teamwork.
Your problem-solving skills are excellent.
You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
You seek a community of virtue-centered co-workers and clients.
What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.
More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at ***************************
Salary Description $17.00/hr - $25.00/hr
$17-25 hourly 60d+ ago
IT Desktop Support Technician
R.E. Darling Co 3.9
Technical support specialist job in Tucson, AZ
This position will require access to ITAR and/or EAR controlled technical data, technology or source code, and requires that all individuals in this role be authorized to access such information
General Description:
The IT SupportTechnician is an hourly, position reporting to the Information Technology & Systems Manager. The IT SupportTechnician is responsible for support, installation and testing of computer systems, peripherals, mobile devices, 2FA and telecommunication devices in a networked environment. The IT SupportTechnician will interact with application software, operating systems and hardware to diagnose and resolve issues. The IT SupportTechnician will be responsible for upkeep of the company intranet. The position requires good analytical and technical skills. The IT SupportTechnician interacts with people in all levels of the organization; therefore good communication skills are also required.
Primary Responsibilities:
End user support/help desk for company hardware, software, mobile devices, 2FA, telecommunication devices and network connectivity
Installation, upgrade and testing of computer systems, software, peripherals, mobile devices, 2FA and telecommunication devices
Diagnose and resolve issues that arise with desktop hardware, software, peripherals, mobile devices, 2FA and telecommunication devices.
Generate and maintain user documentation, as required
Maintain assigned and unassigned hardware inventory
Maintain company intranet site and contents
Perform other duties as assigned
Overtime may be required on occasion
Education and Experience Requirements:
Associates Degree in Computer Science or Related Field, or equivalent technical certification
2 years of experience supporting desktop users in a networked environment
Proficient technical hardware skills
Proficient in Microsoft Office 365, Project, Visio and Adobe Acrobat
Proficient in Microsoft Expression Web or similar web development software
Good communication skills
This position requires the physical ability to do work requiring kneeling, crawling, bending, and reaching overhead, the physical strength to lift, move and carry computer related equipment such as computers, monitors, printers and audio/visual equipment, as well as the ability to perform all duties related to the installation of computer related equipment
Specific Tasks and Focus Areas:
End user support/help desk for company hardware, software, mobile devices, 2FA, telecommunication devices and network connectivity
Provide orientation and guidance to users on how to operate new computer equipment, mobile devices, 2FA and telecommunication devices
Provide users with telephone and in person support to troubleshoot minor issues
Conduct individual/group training for helpful software concepts & features and tips & tricks
Prioritize end user issues as they are received
Installation, upgrade and testing of computer systems, software, peripherals, mobile devices, 2FA and telecommunication devices
Set up desktop computers/laptops and necessary peripheral devices
Configure mobile devices
Install company software as advised
Check computer hardware, software, 2FA and network connectivity for full functionality
Install telecommunication devices
Diagnose and resolve issues that arise with desktop hardware, software, peripherals, mobile devices, 2FA and telecommunication devices
Troubleshoot and resolve issues that are above end-user level
Interface with vendor, when advised, for higher level technicalsupport
Advise Information Technology & Systems Manager of complex issues
Generate and maintain user documentation, as required
Create user guides and reference guides for procedures
Maintain assigned and unassigned hardware inventory
Maintain current IT inventory with additions/changes/retirement of assigned and unassigned hardware including user and installed software licenses (if applicable)
Maintain company intranet site and contents
Post current files to the company intranet
Update web pages using web development software
“AA/EOE/W/M/Vet/Disable”
R.E. Darling Co., Inc. is an equal opportunity employer. All qualified applicants will receive consideration of employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as protected veteran, among other things, or status as qualified individual with disability.
$40k-62k yearly est. 60d+ ago
Junior Network Administrator, Analyst, Tucson, AZ ONSITE (2 open)
RTX
Technical support specialist job in Tucson, AZ
Country:
United States of America Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Security Clearance:
Secret - Current
Junior Network Administrator (P1) - 2 positions
Analyst Information Workplace Services
Raytheon Digital Technology
Classified Infrastructure Services - Collateral Network Engineering team
Tucson, AZ - Onsite Position/Active US Clearance required.
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
Join this high impact team as a Junior Network Administrator (P1) to ensure the smooth operation of classified network infrastructure at our Raytheon/RTX locations. The installation, maintenance, support, and monitoring of the network infrastructure will be performed. Candidate must have solid background supporting networks and have an active US Secret Security Clearance to be considered. This role is in Tucson, AZ and the role will be onsite at our facilities there, to work in classified computing areas. This role works mostly in the Tucson location Classified Collateral work areas.
What you will Do:
Maintain smooth operation of voice and data networks. Plans, evaluates, coordinates, and performs installation and/or reconfiguration of hardware and software elements of data and/or voice communication network
Work in developing technical expertise in all areas of voice and data networks hardware and software interconnection and interfacing, such as switches, routers, firewalls, authentication servers, encryptors etc.
Work with network management software platforms.
May propose solutions to management to ensure all communications requirements based on future needs and current usage, configuring such solutions to optimize cost savings aligning with future requirements factoring in redundancy and required network uptime.
Prepares or ensures that appropriate network documentation exists, including operational instructions, technical diagrams, and other documentation. Where no documentation exists, assist in developing documentation.
Provide regular monitoring and network analysis regarding short- and long-range planning for in-house systems.
Assist with coordination of third-party maintenance for network equipment or with vendors for third-party support.
Willingness and availability to work outside normal business hours (evenings and weekends) as needed.
Must be able to work with general supervision and follow established procedures.
You will obtain Certifications in Security+ within 6 months and Cisco Certified Network Associate (CCNA) within a year. Raytheon will provide training to achieve this.
What you will Learn:
You will apply your Network Engineering skills to defense-oriented programs.
You will obtain Certifications in Security+ within 6 months and Cisco Certified Network Associate (CCNA) within a year. Raytheon will provide training to achieve this.
Qualifications You Must Have:
Typically requires a University/bachelor's degree with less than 2 years of relevant experience, will consider equivalent of a minimum 4 years of relevant Network or IT Systems Administration experience.
Experience with Networking equipment such as Cisco (or other product) routers, switches, firewalls, and/or intrusion detection systems, including software upgrades.
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Qualifications We Prefer:
We ideally need someone with Cisco ISE experience with 802.1X, SolarWinds, and setting up client server environments for government networks.
Security + and or CCNA certifications currently active.
Experience with current cabling and fiber standards.
Experience with access control list, security posture, and vendor best practices.
Experience with Visio diagramming and design capabilities.
1-2 years of experience with network management software.
Willingness and availability to travel domestically as needed.
Knowledge of configuration and troubleshooting of encryption devices.
Effective customer service skills, including oral and written communications.
Experience with platforms such as IP telephony, NTP servers, GemOne, and SolarWinds.
Ability to work under time constraints.
Experience with classified computing, STIG compliance, and network refreshes
Current DoD Top Secret level security clearance
What We Offer
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
Relocation Eligibility - This role is NOT eligible for relocation support.
Learn More & Apply Now!
Please consider the following role type definition as you apply for this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Clearance Information: This position requires a current & active US security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************
More information on our Tucson, AZ Location: ****************************
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
$43k-59k yearly est. Auto-Apply 5d ago
Junior Network Administrator, Analyst, Tucson, AZ ONSITE (2 open)
RTX Corporation
Technical support specialist job in Tucson, AZ
**Country:** United States of America ** Onsite **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** Active and transferable U.S. government issued security clearance is required prior to start date.
U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
**Security Clearance:**
Secret - Current
**Junior Network Administrator (P1) - 2 positions**
**Analyst Information Workplace Services**
**Raytheon Digital Technology**
**Classified Infrastructure Services - Collateral Network Engineering team**
**Tucson, AZ - Onsite Position/Active US Clearance required.**
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.
Join this high impact team as a Junior Network Administrator (P1) to ensure the smooth operation of classified network infrastructure at our Raytheon/RTX locations. The installation, maintenance, support, and monitoring of the network infrastructure will be performed. Candidate must have solid background supporting networks and have an active US Secret Security Clearance to be considered. This role is in Tucson, AZ and the role will be onsite at our facilities there, to work in classified computing areas. This role works mostly in the Tucson location Classified Collateral work areas.
**What you will Do:**
+ Maintain smooth operation of voice and data networks. Plans, evaluates, coordinates, and performs installation and/or reconfiguration of hardware and software elements of data and/or voice communication network
+ Work in developing technical expertise in all areas of voice and data networks hardware and software interconnection and interfacing, such as switches, routers, firewalls, authentication servers, encryptors etc.
+ Work with network management software platforms.
+ May propose solutions to management to ensure all communications requirements based on future needs and current usage, configuring such solutions to optimize cost savings aligning with future requirements factoring in redundancy and required network uptime.
+ Prepares or ensures that appropriate network documentation exists, including operational instructions, technical diagrams, and other documentation. Where no documentation exists, assist in developing documentation.
+ Provide regular monitoring and network analysis regarding short- and long-range planning for in-house systems.
+ Assist with coordination of third-party maintenance for network equipment or with vendors for third-party support.
+ Willingness and availability to work outside normal business hours (evenings and weekends) as needed.
+ Must be able to work with general supervision and follow established procedures.
+ You will obtain Certifications in Security+ within 6 months and Cisco Certified Network Associate (CCNA) within a year. Raytheon will provide training to achieve this.
**What you will Learn:**
+ You will apply your Network Engineering skills to defense-oriented programs.
+ You will obtain Certifications in Security+ within 6 months and Cisco Certified Network Associate (CCNA) within a year. Raytheon will provide training to achieve this.
**Qualifications You Must Have:**
+ Typically requires a University/bachelor's degree with less than 2 years of relevant experience, will consider equivalent of a minimum 4 years of relevant Network or IT Systems Administration experience.
+ Experience with Networking equipment such as Cisco (or other product) routers, switches, firewalls, and/or intrusion detection systems, including software upgrades.
+ Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
**Qualifications We Prefer:**
+ We ideally need someone with Cisco ISE experience with 802.1X, SolarWinds, and setting up client server environments for government networks.
+ Security + and or CCNA certifications currently active.
+ Experience with current cabling and fiber standards.
+ Experience with access control list, security posture, and vendor best practices.
+ Experience with Visio diagramming and design capabilities.
+ 1-2 years of experience with network management software.
+ Willingness and availability to travel domestically as needed.
+ Knowledge of configuration and troubleshooting of encryption devices.
+ Effective customer service skills, including oral and written communications.
+ Experience with platforms such as IP telephony, NTP servers, GemOne, and SolarWinds.
+ Ability to work under time constraints.
+ Experience with classified computing, STIG compliance, and network refreshes
+ Current DoD Top Secret level security clearance
**What We Offer**
+ Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
+ Relocation Eligibility - This role is NOT eligible for relocation support.
**Learn More & Apply Now!**
**Please consider the following role type definition as you apply for this role.**
+ Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
**Clearance Information:** This position requires a current & active US security clearance. **DCSA Consolidated Adjudication Services (DCSA CAS)** , an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: ************************************************
More information on our Tucson, AZ Location: *****************************
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
**_As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._**
The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link (******************************************************** to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
$43k-59k yearly est. 8d ago
IT Lab Tech Apprentice
IBM 4.7
Technical support specialist job in Tucson, AZ
**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in
this new era of technology and solve some of the world's most challenging problems? If so, lets talk
**Your role and responsibilities**
As an Infrastructure Lab Technician Apprentice at IBM, you will have the opportunity to apply your knowledge and experience using the latest tools and technologies to support IBM processors, storage or other semiconductor hardware.
Throughout your apprenticeship, you will work closely with experienced engineers, technicians and other mentors in a production and/or development hardware raised floor environment to maintain all specific hardware related to the IBM Infrastructure Group.
Where applicable, you will be taught all day-to-day activities/responsibilities of a hardware raised floor environment on multiple different Infrastructure specific raised floors. This work will be physical hands on in nature with some lifting and physical dexterity requirements. You will also learn and be responsible for a variety of lab safety procedures relevant to the specific raised floor environment, as well as learning and utilizing the specific hardware life cycle workload applications. To that end, you will be trained and expected to certify via testing in all specific responsibilities. Specific to the hardware life cycle, you will be expected to rack, stack, cable (power and network), new hardware, as well as un-rack and pack old hardware and cabling.
What is an Apprenticeship?
IBM Apprenticeship Program is an official registered apprenticeship recognized by the Department of Labor (DOL). Every graduate of a Registered Apprenticeship program receives a nationally recognized credential from the DOL.
During the apprenticeship duration, you will be required to complete specific learning hours and on the job training that has been outlined to ensure you are developing the skills and competencies essential to the role. You will be able to learn and grow at your own pace, but we expect most apprentices will complete their learning within 12 months. Once you graduate and receive your certificate from our apprentice program, you will be eligible to apply to available full-time roles at IBM.
Who you are
An apprenticeship is about learning. We're seeking candidates who have the following requirements, but we know you're just getting your career started, and we're committed to helping you learn and grow. If you've had some experience with data analysis or simply working in a team oriented environment in the past, you're exactly the type of candidate we're looking for.
To be successful, you need:
* Drive and eagerness to learn
* Ability to work independently, and in an efficient and organized manner
* Ability to work collaboratively as part of a team
* Strong troubleshooting
* Some basic knowledge or experience in electrical engineering sciences i.e. Electrical Safety, Electron Theory, AC/DC Basics, Wires and Cables, Computer Electronics, Electrical Testing Equipment
What's the experience?
As an apprentice, you'll join with other apprentices in a local cohort. You'll go through your first few weeks together, learning about IBM and the skills you'll be attaining throughout your apprenticeship. Then, you'll work with your managers and mentors to progress through your personal skills roadmap, learning and demonstrating new knowledge and competencies through hands-on application with your project teams.
This position is not eligible for visa sponsorship.
Relocation assistance is not available.
**Required technical and professional expertise**
* Willingness to complete the requirements of the apprenticeship program
* High School Diploma or GED
* Some knowledge or experience with any of the following:
* Physical computer hardware installation
* Workstation problem and change tools for workload tracking, PC based
* Must be able to team lift large hardware units
Must be able to work in fast paced physically demanding environment
**Preferred technical and professional experience**
None
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
$74k-96k yearly est. 60d+ ago
Appraisal Support Specialist
Pima County 3.5
Technical support specialist job in Tucson, AZ
SummaryDepartment - AssessorJob Description
Job Type: Classified
Salary Grade: 5
Pay Range
Hiring Range: $20.11 - $23.63 Per Hour
Pay Range: $20.11 - $27.15 Per Hour
Range Explanation:
Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Pay Range is the entire compensation range for the position.
The Appraisal SupportSpecialist performs paraprofessional work in direct support of property appraisal activities within multiple divisions of the Assessor's Office. Placement will be determined in support of business needs.
Essential Functions:
As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department's need and will be communicated to the applicant or incumbent by the supervisor.
Performs specialized research of records, data collection, and verification, and prepares reports in direct support of appraisal activities;
Utilizes and updates databases, spreadsheets, logs, maps and drawings using computer-aided drafting software and other application software;
Performs field work assisting appraisers by measuring and making rough drawings of structures, taking notes on types of construction, and updating appraisal records;
Reviews property tax value information and statistical data to ensure accuracy and uniformity, update tax roll valuations, and corrects errors;
Verifies valuation of property and tax statements to property owners and responds to questions from the public regarding property values and taxes;
Documents appraisal field notes and updates property record information;
Reviews property records to verify legal description, clear title, changes in ownership, proportions of land splits, and property tax valuation information;
Reviews and sorts documents, creates new records and inputs, and retrieves information using automated systems;
Interprets, codes, classifies, and enters information from a variety of source documents in an automated data entry system;
Operates various office equipment such as typewriters, computer terminals and personal computers, facsimile machines, photocopiers, calculators, and scanners;
Provides assistance to the public regarding values and assessment process;
May lead and train other paraprofessional or clerical staff.
Minimum Qualifications:
One year of clerical experience.
OR:
High school diploma or GED equivalent.
(Relevant education from an accredited college or university may be substituted.)
(Any equivalent combination of experience, training, and/or education as determined by the department head at the time of recruitment may be substituted.)
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.
Supplemental Information:
Licenses and Certificates: Within one year of hire must complete the Arizona Department of Revenue introduction to property tax course, failure to satisfactorily complete coursework shall be grounds for termination. Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant's suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services' review and approval of the candidate's driving record.
Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Some positions may require satisfactory completion of a personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems.
Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.
Working Conditions: Working conditions will be determined by the position.
EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.
$20.1-23.6 hourly Auto-Apply 4d ago
Recovery Support Specialist - Tucson, AZ (Pool/PRN)
Connections 4.2
Technical support specialist job in Tucson, AZ
We're not just behavioral health people-we're crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.
Responsibilities
What You'll Do: The Recovery SupportSpecialist (RSS) provides individuals with the natural supports proven instrumental in maintaining a strong and successful recovery. The RSS will demonstrate a strong personal recovery and be a positive example that recovery is a desirable and attainable goal. The RSS works in conjunction with multiple disciplines to meet individual's treatment and recovery needs.
* Acts as an active facilitator (or co-facilitator) in groups and individual recovery. Serves as an individual advocate and support resource throughout the treatment process.
* Works to lessen the instance of seclusion (if applicable) and restraint by building therapeutic alliance and exercising trauma informed care.
* Demonstrates knowledge of community resources to help meet individual's unique recovery needs. Implements knowledge of multiple paths of recovery and promotes them equally.
* Works cohesively with multi-discipline team through all aspects of individual's treatment and recovery.
* Documents all encounters with individuals in the Electronic Health Record (EHR).
* Encourages and supports from a place of experience and understanding and willing to use appropriate self-disclosure.
* Performs all other duties as assigned.
#peerspecialist #recoveryspecialist #behavioralhealth #mentalhealth #crisis
Qualifications
What You'll Bring:
* 9 consecutive months of personal Recovery experience
* High School Diploma or equivalent
* Arizona Peer SupportSpecialist certification
* The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment
* Arizona Level I Fingerprint Clearance Card
It would be great if you had:
* Bilingual in Spanish
* Experience using EHR
* Workplace Behavioral Health/Substance Use Treatment or GMH Recovery experience.
* Knowledge of evidence-based/person-centered skillsets, such as Motivational Interviewing, Trauma Informed Care, Verbal De-escalation, Harm Reduction, and Person-centered language.
What We Offer: Full-time only:
* Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
* CHS pays for Basic Life, AD&D, Short and Long-Term Disability
* Voluntary Life insurance option for employees and their families
* Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
* Flexible Spending Accounts (health care and dependent care)
* 401k company match after 6 months (50% of deferrals up to 6% of compensation)
* Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
All employees (Pool, Part-time and Full-time):
* Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
* After 90 days, you are auto enrolled in the 401k Plan
Connections Health Solutions is proud to be a Second Chance employer.
EEO Statement
Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.
$27k-34k yearly est. Auto-Apply 60d+ ago
Peer Support Specialist
Community Bridges Inc. 4.3
Technical support specialist job in Tucson, AZ
Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness. CBI is the premiere non-profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models.
Job Summary
The Peer SupportSpecialists (PSS) assigned to PCMH/OTP Community-Based Services will perform only the duties of a Peer SupportSpecialist addresses one-on-one support needs and provides support for day-to-day problem-solving related to normalization and reintegration into the community. The Peer SupportSpecialist utilizes best practices of assertive engagement, harm reduction and peer support when working to engage with members in the community and the facility. The Peer SupportSpecialist embraces the recovery philosophy and promotes a safe and inclusive recovery environment for clients.
Skills/Requirements
Highschool diploma or GED required.
Minimum of six months of recovery from substance use and/or mental health disorders required.
Current AZ Driver's License (Valid and in good standing).
Clear 39-month Motor Vehicle Record.
Certified Peer SupportSpecialist (CPSS) or able to obtain a CPSS certification within 90 days (3 months) of hire.
Addiction and Substance Use Disorders certification preferred.
Must have Fingerprint card
CBI Offers an excellent benefits package!
Generous PTO accrual (5 weeks!),
Medical, Dental, Vision, Disability, Life, Supplemental plans
Hospital indemnity/ Critical Illness,
Pet Insurance,
Dependent Care Savings, Health Care Savings,
401K with employer match - 100% vested upon enrollment,
Wellness programs,
Tuition Reimbursement and Scholarship Programs, incentives, and more!
Very Competitive pay rates
CBI is growing and expanding our services!
We are experience tremendous growth in this time. As an essential service provider, we value all our employees and their careers in the clinical field.
*For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley!
CBI Values your Career and have lots of growth opportunities!
Our staff experience tremendous professional growth through ongoing training and support. Our team is supported by strong and competent leadership. Come join our team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve.
About our Culture, commitment to employees!
We are looking for driven and compassionate individual's that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure.
We know life happens, that's why we all start with a 5-week PTO plan as well as a wide range of unique benefits!
Our Facilities.
Our 26 locations are all state-of-the-art facility that provides top notch integrated care. We are proud to adhere to a “no wrong door” treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care.
CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is Possible!
$27k-32k yearly est. 8d ago
IT system support Engineer
Control Vision
Technical support specialist job in Tucson, AZ
Job Description
IT system support Engineer
This is a full-time on-site position located in Tucson, AZ. Join the Control Vision team in a unique position that will combine a cybersecurity background with corporate security needs in a cross-functional role. The candidate will have opportunity to be embedded as an essential part of our team, serving as the main point of contact between Control Vision business and our external IT team. The candidate will work closely with the engineering and business teams to develop a solid understanding of how business operations function. The candidate will need to "explain the requirements of end-users to IT " and "explain IT to end-users”, manage cybersecurity policies, and manage and coordinate technology projects. Working in this position, the candidate has the opportunity to own and shape how this role operates within the company.
Responsibilities:
IT liaison between business and IT units
Develop and implement policies and procedures to protect computer networks and systems.
Work closely with IT team to identify future cybersecurity risks, and with management to
develop strategies to mitigate those risks.
Work closely with IT team to oversee CMMC level 2 certification
Become familiar with engineering tool requirements and collaborate with IT to securely bring
those tools into utilization
Integrate and manage IT and security teams
Facilitate regular meetings with security, management, engineering and IT
Ensure project milestones are met
Coordinate simulated attacks with IT team to evaluate the effectiveness of security measures
Educate staff on IT and cyber threats
Desired Experience/Qualifications:
Must have a US Citizenship
Bachelor's degree or Associates degree combined with advanced learning
Minimum 5 years experience in a relevant role and environment
Working knowledge of Microsoft 365
Experience supporting hardware and software in a Windows environment
Experience with implementing security measures outlined in NIST special publication SP-800-171
Knowledge of security disciplines and how they impact and interact with information system security
Ability to interpret and implement security policy, provide guidance, and assist company personnel
Ability to read, understand, and apply government regulations, policies, and procedures
This role is highly collaborative, requiring regular communication with both managers and technical teams
Resourceful in solving problems and capitalizing on opportunities
Experience managing several projects simultaneously to completion
Adaptable to change and able to prioritize responsibilities
Skills:
Ability to stay current with constantly evolving security concepts and programs
Highly organized and detail-oriented
Ability to work in a fast-paced environment
Applicant must be a US citizen and be able to pass background screening
Benefits:
Control Vision, Inc. provides comprehensive benefits including competitive salary, employer-paid medical benefits, company provided HSA contributions, dental, vision, PTO, and 401k plan with company match. Control Vision, Inc. is an equal opportunity employer. 9/80 Work Schedule.
Please Note: This position requires U.S. citizenship to meet federal security clearance requirements. Applicants who are not U.S. citizens cannot be considered for this role.
Contact:
*************************
$68k-94k yearly est. Easy Apply 17d ago
IT Help Desk Support - Level III
K2 Staffing
Technical support specialist job in Tucson, AZ
Summary Our client is a leading IT Solutions Company in the Tucson, AZ area and they are in need of a Help Desk Support Level III Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according to defined processes to meet defined SLAs.
Use remote tools and diagnostic utilities to aid in resolving support requests.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Install antivirus software and ensure virus definitions are up to date.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Network firewall and switch administration and maintenance.
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
Having worked in an MSP environment is a MUST! No exceptions!
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Kaseya RMM and Autotask PSA Experience a plus
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$38k-63k yearly est. 60d+ ago
Learn more about technical support specialist jobs
How much does a technical support specialist earn in Tucson, AZ?
The average technical support specialist in Tucson, AZ earns between $30,000 and $80,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.
Average technical support specialist salary in Tucson, AZ
$49,000
What are the biggest employers of Technical Support Specialists in Tucson, AZ?
The biggest employers of Technical Support Specialists in Tucson, AZ are: