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Technical support specialist jobs in Union, NY - 85 jobs

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  • Computer Field Tech Position-Binghamton NY

    BC Tech Pro 4.2company rating

    Technical support specialist job in Binghamton, NY

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 22d ago
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  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Technical support specialist job in Binghamton, NY

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $51k-73k yearly est. 60d+ ago
  • Help Desk IT Support II

    Triple Cities Network Solutions

    Technical support specialist job in Johnson City, NY

    We are looking for a qualified Service Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them. An excellent Service Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding customers. Your goals will be to build value for clients that will help protect the company's character and business. IT Service Desk Technician Responsibilities Serve as the first point of contact for customers exploring technical assistance over the phone or email Complete remote troubleshooting through diagnostic techniques and pertinent questions Discover the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unsolved issues to the next level of support personnel Provide detailed information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements to procedures IT Service Desk Technician Requirements Some experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases, and remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and solve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered
    $46k-81k yearly est. Auto-Apply 60d+ ago
  • IT Field Support Technician_Binghamton

    Gr8Ttek

    Technical support specialist job in Binghamton, NY

    Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit
    $47k-82k yearly est. Auto-Apply 24d ago
  • IT Field Support Technician_Horsehead

    Gr8Ttek, LLC

    Technical support specialist job in Horseheads, NY

    Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo paid certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR ft HR6j1r1y
    $47k-81k yearly est. 25d ago
  • Technical Support Specialist

    Malvern Panalytical

    Technical support specialist job in Homer, NY

    About the role Are you passionate about solving problems, supporting customers, and working with cutting‑edge scientific instrumentation? As a Technical Helpdesk Support Specialist, you will play a key role in ensuring an exceptional customer experience by providing remote technical support for Malvern Panalytical products across the AMEC region. In this role, you'll use your expertise to troubleshoot customer issues, deliver high‑quality technical solutions, and partner closely with field service engineers to keep our customers' systems running at peak performance. If you enjoy being the go‑to technical expert and thrive in a collaborative, customer‑focused environment, this is the perfect opportunity for you. What you will bring to the role You will: Have strong technical troubleshooting skills across software, hardware, and scientific instrumentation. Be comfortable supporting customer issues via phone, email, and digital platforms. Deliver Tier 1 & Tier 2 support and collaborate with Tier 3 specialists to resolve complex cases. Communicate clearly, professionally, and with a customer‑first mindset. Document support cases thoroughly and accurately in line with established SOPs. Be willing to occasionally travel for onsite support, installations, or training. Have the ability to conduct product training sessions for field personnel and customers. Be proactive in maintaining certifications, training, and technical expertise. Why you should join Malvern Panalytical You will work with innovative, market‑leading technologies that directly support scientific breakthroughs across the world. You'll collaborate with global teams and gain access to continuous learning and development opportunities. Enjoy varied, challenging work where no two days are the same. Be part of a purpose‑driven organization that enables customers to make the world cleaner, healthier, and more productive. Flexible working environment, supportive culture, and a strong focus on sustainability and community impact. #LI-DB1 About us - Malvern Panalytical, Micromeritics and SciAps. Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery. Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure. Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity. SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support. Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do - our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn't something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
    $45k-79k yearly est. Auto-Apply 38d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support specialist job in Binghamton, NY

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $32k-44k yearly est. 22d ago
  • RV Technician - Site Service

    Wilkins RV 3.6company rating

    Technical support specialist job in Nichols, NY

    Job Description Company: Wilkins Recreational Vehicles Mobile RV Service Technician Pay Range: $25.00/ hour - $32.00/ hour. Weekly bonus of up to $13.00 / hour. Benefits: Medical/Dental/Vision Insurance with multiple options 401K and Employer Matching Program PTO and Sick Time Voluntary Benefit Program Employee Referral Program Employee Discount RV Borrowing Program Discretionary Profit Sharing Description: Come into work and challenge yourself with something different every day, carpentry, electrical, hydraulics, mechanics, plumbing, technology! We offer on-the-job training, company paid industry certifications and licenses, and big company benefits with a small company culture. Get rewarded for your hard work and expertise with our production-based bonus program, the faster you learn the more you make! Job Responsibilities: Drive to campsites and off-site locations to service RVs. A company vehicle will be provided. Perform all work assigned with speed and quality in accordance with factory and dealership standards. Perform repair and maintenance of customer's and company's products in accordance with time and schedules assigned by Service Manager and Assistant Service Manager. Maintain level of competence on a technical basis, such as: Attend all factory-sponsored training classes, and/or all available service training schools. Attain highest level of certification which can be achieved. Maintain professional relationships with customers, dealership personnel, and vendor representatives. Maintain tools and equipment while following proper safety procedures. Job Requirements: Experience or combination of experience in the following fields: Automotive Repair HVAC Plumbing Refrigeration Electrical Carpentry General maintenance - “Jack of all Trades” is a plus. A New York State inspection license is a plus but not required. Ability to furnish own hand/shop tools. A valid driver's license. We are the #1 RV Dealer in New York! Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania. Powered by JazzHR ePwYw2e33i
    $25-32 hourly 16d ago
  • IT Technician 2

    Surescan Corporation

    Technical support specialist job in Binghamton, NY

    JOB SUMMARY/OBJECTIVE: The IT Technician 2 will be responsible for providing problem resolution, analysis, coordination, testing, and installation of computer-based software, peripherals, local area networks (LAN) and other related equipment. This position's specific duties and responsibilities include, but are not limited to: KNOWLEDGE/SKILLS: Install and configure hardware and software related to desktop and laptop operating systems. Operating system configuration changes. Troubleshooting associated problems with desktop computers, laptops, printers, and peripherals. Recommend solutions to user problems. Scheduling and executing enterprise desktop and laptop replacements. Provide support and PC/Printer repair services for users locally and remotely. Software Installations. Create and maintain desktop images. Research desktop-related products and services to make recommendations. Interface with users in person, over the telephone or via remote connection. Provides informal training of computer device users. Document and track all work orders in the IT Request DB to assure quality service. Be able to work flexible hours and occasionally extended hours in support of a 24x7 manufacturing operation. May include other duties as assigned and/or special projects. SPECIFIC KNOWLEDGE REQUIRED: MS365, MS Office MSQL, MYSQL Windows 11 Pro, Windows Server 2019-2025 Linux VMWare, Hyper V Remote Desktop, Go to Assist Backup and Restore Software Antivirus software Cisco IOS, Cisco Meraki Experience preferred. Must have the ability to communicate technical information to nontechnical personnel. REQUIRED EDUCATION AND EXPERIENCE: Associate degree in computer-related field preferred. A+ or Network+ certifications preferred. PHYSICAL REQUIREMENTS: Must be able to lift to 45lbs. This position requires frequent walking, standing, and sitting. WORK AUTHORIZATION/SECURITY CLEARANCE: No special clearances required. HOURS: FULL-TIME WHAT WE OFFER: 401(k) Health, Dental, & Vision Insurance Life Insurance PTO & Paid Holiday Long & Short Disability Opportunities for career growth and development. A collaborative and dynamic work environment. Recognition and rewards for exceptional performance. MUST BE ABLE TO COMMUTE: Binghamton, NY (Required) WORK LOCATION: In person i3/SureScan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies regarding all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.
    $39k-79k yearly est. Auto-Apply 60d+ ago
  • IT Technician 2

    I3 Assembly

    Technical support specialist job in Binghamton, NY

    JOB SUMMARY/OBJECTIVE: The IT Technician 2 will be responsible for providing problem resolution, analysis, coordination, testing, and installation of computer-based software, peripherals, local area networks (LAN) and other related equipment. This position's specific duties and responsibilities include, but are not limited to: KNOWLEDGE/SKILLS: Install and configure hardware and software related to desktop and laptop operating systems. Operating system configuration changes. Troubleshooting associated problems with desktop computers, laptops, printers, and peripherals. Recommend solutions to user problems. Scheduling and executing enterprise desktop and laptop replacements. Provide support and PC/Printer repair services for users locally and remotely. Software Installations. Create and maintain desktop images. Research desktop-related products and services to make recommendations. Interface with users in person, over the telephone or via remote connection. Provides informal training of computer device users. Document and track all work orders in the IT Request DB to assure quality service. Be able to work flexible hours and occasionally extended hours in support of a 24x7 manufacturing operation. May include other duties as assigned and/or special projects. SPECIFIC KNOWLEDGE REQUIRED: MS365, MS Office MSQL, MYSQL Windows 11 Pro, Windows Server 2019-2025 Linux VMWare, Hyper V Remote Desktop, Go to Assist Backup and Restore Software Antivirus software Cisco IOS, Cisco Meraki Experience preferred. Must have the ability to communicate technical information to nontechnical personnel. REQUIRED EDUCATION AND EXPERIENCE: Associate degree in computer-related field preferred. A+ or Network+ certifications preferred. PHYSICAL REQUIREMENTS: Must be able to lift to 45lbs. This position requires frequent walking, standing, and sitting. WORK AUTHORIZATION/SECURITY CLEARANCE: No special clearances required. HOURS: FULL-TIME WHAT WE OFFER: 401(k) Health, Dental, & Vision Insurance Life Insurance PTO & Paid Holiday Long & Short Disability Opportunities for career growth and development. A collaborative and dynamic work environment. Recognition and rewards for exceptional performance. MUST BE ABLE TO COMMUTE: Binghamton, NY (Required) WORK LOCATION: In person i3/SureScan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies regarding all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.
    $39k-79k yearly est. Auto-Apply 60d+ ago
  • IT Specialist

    Tompkins Consolidated Area Transit 3.8company rating

    Technical support specialist job in Ithaca, NY

    Are you a problem-solver with a passion for technology and helping people? TCAT is searching for an IT Specialist to join our operational technology department. If you excel at providing engaging, hands-on technical support and you're looking for a workplace with a diverse workforce that provides essential services to our vibrant community, look no further! What You'll Do: Analyze and troubleshoot network connectivity issues, ensuring the daily operations in the office and across the fleet. Work closely with frontline operations staff, providing essential IT support to keep our vital services running smoothly. Deliver efficient, timely technical support to both on-site and remote users, while proactively managing the ticketing system with minimal oversight; escalating issues only when necessary. Perform scheduled maintenance and critical upgrades on workstations and network services to prevent disruption. Work directly with the IT Manager and external vendors to monitor and manage all software licenses and subscriptions. Create helpful SOPs and train end-users on best practices. Why Join TCAT? We offer a truly supportive work environment where your skills and passion make meaningful impact on thousands of riders everyday! Excellent benefits including generous contributions to your retirement plan and medical insurance as well as fully employer-paid dental, vision, life, and disability insurance. Generous PTO: 15 days vacation, 7 days protected sick leave, 7 paid holidays, 5 floating holidays, 3 personal days. Be part of an innovative, mission-driven team working on diverse projects and unique technology in a transit environment. Qualifications What You Bring: Bachelor's degree in IT or related field, 1-3 years' experience in computer networks and system maintenance. Demonstrated ability to acquire and maintain a working knowledge of a wide range of applications/systems. Familiarity with end-user support, security systems, and hardware monitoring. Strong knowledge of Microsoft Office 365 and Windows OS (10, Server 2012/2016/2019). Excellent problem-solving, a positive attitude, and strong customer service skills. Demonstrated ability to take initiative and work independently while actively contributing to a collaborative, mission-driven team. Willingness to flex your work schedule and provide occasional off-hour support to meet operational needs. Ready to make an impact with your tech skills and know-how? Apply today and drive innovation at TCAT!
    $63k-89k yearly est. 19d ago
  • Help Desk

    Global Channel Management

    Technical support specialist job in Binghamton, NY

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Minimum: High School Diploma or equivalent No less than one entry level certification (A+, N+, or OEM vendor certification) 1. Knowledge of networked printers/multi-functional equipment, and how to trouble-shoot 2. Professional sounding and clear voice when speaking 3. Being polite at all times to customers on the phone 4. Ability to multi-task as necessary. Additional Information $15/hr 12 months
    $15 hourly 60d+ ago
  • L2 Tech Support

    5 Star Recruitment 3.8company rating

    Technical support specialist job in Norwich, NY

    7+ years of experience in Desktop Management - Infrastructure Services (IS) Provide break/fix support for desktops, laptops, and peripherals Re-image devices and reinstall/configure applications as needed Troubleshoot Windows OS, hardware, and enterprise applications Coordinate with third-party vendors for escalations and hardware replacements Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.) Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues. PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer. Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc. Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations Provide onsite and remote technical assistance to End Users. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOPs) Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement) Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Good understanding of O365 and related support activities Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool Experience of working within SLAs and ITIL processes Effective written and verbal communication skills Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
    $42k-64k yearly est. 60d+ ago
  • IT Technician- Cryptomine & Artificial Intell

    Beowulf Electricity & Data LLC

    Technical support specialist job in Barker, NY

    Job Description We are looking for a dedicated and skilled IT Technician to join our innovative team, focusing on the support of cryptomining and AI Data Center infrastructure. The successful candidate will be responsible for setting up, maintaining, and troubleshooting IT systems and networks that facilitate both AI workloads and cryptomining operations. This role demands hands on expertise in hardware configurations, software management, and optimization for high performance computing environments. Duties and Responsibilities The primary responsibilities include, but are not limited to: Work under the supervision of the Data Center Manager and Corporate IT Department. Maintain a safe work environment by adhering to safety protocols and promptly reporting any hazards. Comanage a large LAN with diverse transmission methods and redundancy. Assist in network modifications, including physical topology changes, client addressing, VLANs, and firewall policy adjustments. Diagnose and resolve issues related to hardware, cabling, and infrastructure, collaborating with site resources for efficient solutions. Ensure stability while evaluating improvements against potential disruptions. Collaborate with Corporate IT for system upgrades and new equipment procurement. Configure and install new IT equipment. Keep records of network repairs and maintenance schedules under management guidance. Maintain existing HMI equipment and control infrastructure. Manage critical spare parts for network and computer equipment. Assist in disaster recovery efforts and maintain Data Center backups. Support site network needs as directed by Corporate IT. Understand the Miner Dashboard and Foreman, capable of training others in: Responding to low hash rates Monitoring temperature and weather impacts Conducting hard reboots of miners Physically troubleshooting offline miners Mentor staff in miner repair, including: Logic and hash board repairs/replacements Fan and power supply replacements Cannibalizing parts from nonfunctional miners for repairs Support startup activities such as: Logical miner installations and network integrations Troubleshooting automation software Environmental control and sensor management Manage logical miner inventory and parts management systems. Program miners and assist other Data Center staff as needed. Assist with Meet Me Room cross connects. Perform smart hand tasks for data center customers Perform other assigned duties. Key Responsibilities Cryptomining Infrastructure Management: Install, configure, and maintain hardware/software for cryptomining rigs to ensure optimal performance. Monitor mining hardware for temperature, power consumption, and efficiency adjustments. Troubleshoot hardware malfunctions, network issues, or mining software problems. Implement energy efficient mining strategies while ensuring compliance with industry regulations. AI Infrastructure Management: Assist client's setup, maintenance, and upgrades of AI infrastructure, including GPU clusters and servers. Assist with Network and System Optimization: Optimize the network for AI, minimizing latency and maximizing throughput. Manage Operational Technology server performance and backup solutions to maintain uptime and data integrity. Security and Compliance: Protect IT infrastructure from cybersecurity threats by implementing security protocols and conducting audits. Stay informed on industry trends and evolving security risks, ensuring compliance with regulations. Documentation & Reporting: Maintain accurate documentation for hardware/software configurations and troubleshooting procedures. Prepare regular performance reports on system utilization and issues encountered. Qualifications Experience: 2 Years + experience in computer networking and systems maintenance or equivalent certifications. Familiar with server class hardware and ability to swap components including assembly and/or installation. Hands on experience with cryptomining rigs and/or AI infrastructure. Knowledge of AI frameworks such as TensorFlow and PyTorch is a plus. Familiarity with virtualization technologies and cloud platforms. Technical Skills: Proficient in hardware diagnostics and maintenance, particularly with high performance computing hardware. Strong understanding of networking protocols and server management. Experience with Linux/Unix and Windows Server environments. Scripting skills for task automation. Personal Attributes: Strong problem-solving skills with a proactive approach to technical challenges. Ability to work independently or collaboratively within a team. Detail oriented with strong organizational skills. Preferred Qualifications: Relevant certifications (e.g., CompTIA A+, Network+). Familiarity with blockchain technology and cryptomining regulations. Dell Hardware Certified Preferred Prior Data Center with smart hand experience a strong plus. Working Conditions: May require occasional overtime or weekend work. Physical labor for hardware installation and maintenance tasks may be necessary. Physical Demands: The role involves administrative and field support, requiring standing, walking, kneeling, and climbing, as necessary. Ability to lift objects up to 35 pounds is frequently required. Vision requirements include close vision and the ability to adjust focus.
    $39k-78k yearly est. 29d ago
  • Dynamic PC Support

    Worldwide Techservices 4.4company rating

    Technical support specialist job in Binghamton, NY

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.
    $51k-73k yearly est. 53d ago
  • Computer Field Tech Position-Horseheads, NY

    BC Tech Pro 4.2company rating

    Technical support specialist job in Horseheads, NY

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 22d ago
  • IT Field Support Technician_Horsehead

    Gr8Ttek

    Technical support specialist job in Horseheads, NY

    Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo paid certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit
    $47k-81k yearly est. Auto-Apply 24d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support specialist job in Elmira, NY

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $32k-44k yearly est. 22d ago
  • Help Desk

    Global Channel Management

    Technical support specialist job in Binghamton, NY

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Minimum: High School Diploma or equivalent No less than one entry level certification (A+, N+, or OEM vendor certification) 1. Knowledge of networked printers/multi-functional equipment, and how to trouble-shoot 2. Professional sounding and clear voice when speaking 3. Being polite at all times to customers on the phone 4. Ability to multi-task as necessary. Additional Information $15/hr 12 months
    $15 hourly 1d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support specialist job in Ithaca, NY

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $32k-44k yearly est. 22d ago

Learn more about technical support specialist jobs

How much does a technical support specialist earn in Union, NY?

The average technical support specialist in Union, NY earns between $36,000 and $104,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.

Average technical support specialist salary in Union, NY

$61,000

What are the biggest employers of Technical Support Specialists in Union, NY?

The biggest employers of Technical Support Specialists in Union, NY are:
  1. Binghamton University
  2. Triple Cities Network Solutions
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