Technical support specialist jobs in Vancouver, WA - 523 jobs

You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us - it's about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve. SUMMARY Provides computer support to employees in all departments and branches. The pay range this position is between $21.00 and $30.00 an hour. The specific rate offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Assists users to resolve computer related problems such as inoperative hardware or software. Assist users with logon issues. Computer hardware and software maintenance and installation. Writes project reports and documentation for new or modified software and hardware. Diagnose PC, LAN, WAN and data communication problems. Performance monitoring, security, file maintenance and backup/recovery as it relates to microcomputers. Assists department staff with application customization. Assists with work projects such as converting to new hardware or software. Makes recommendations for improvements in computer system. Evaluates and tests vendor supplied software packages for compatibility with existing system, ease of use, and whether software meets user needs. Participates in and completes training objectives with passing scores. Follow all Riverview policies and procedures. RELATIONSHIPS Daily contact with Supervisor to receive direction and discuss department issues. Daily contact with IT department staff. Frequent contact with other departments/branches to provide assistance and support. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience. SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner. OTHER Accurate data input; at least 30 wpm. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions . Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings. Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.

You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us - it's about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve. SUMMARY Provides computer support to employees in all departments and branches. The pay range this position is between $21.00 and $30.00 an hour. The specific rate offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Assists users to resolve computer related problems such as inoperative hardware or software. Assist users with logon issues. * Computer hardware and software maintenance and installation. * Writes project reports and documentation for new or modified software and hardware. * Diagnose PC, LAN, WAN and data communication problems. * Performance monitoring, security, file maintenance and backup/recovery as it relates to microcomputers. * Assists department staff with application customization. * Assists with work projects such as converting to new hardware or software. * Makes recommendations for improvements in computer system. * Evaluates and tests vendor supplied software packages for compatibility with existing system, ease of use, and whether software meets user needs. * Participates in and completes training objectives with passing scores. * Follow all Riverview policies and procedures. RELATIONSHIPS * Daily contact with Supervisor to receive direction and discuss department issues. * Daily contact with IT department staff. * Frequent contact with other departments/branches to provide assistance and support. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience. SKILLS * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. * Ability to write reports and business correspondence. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in a timely manner. OTHER Accurate data input; at least 30 wpm. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings. Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

ABOUT US: Ascensus Global, Inc. (formerly MultiLingual Solutions, Inc.) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 21 years of successful experience providing professional language services, foreign language and cultural training, and analysis support to a broad client base consisting of more than 40 U.S. military and intelligence customers, as well as over 2,000 civilian government, commercial and non-profit organizations in various fields. With ISO 9001:2015 and 17100:2015 certifications, AGI provides services in more than 100 languages, employing innovative technologies and methodologies and applying best practices from both the Government and commercial arenas to advance each customer's unique communication and operational objectives throughout the U.S. and across the globe. POSITION SUMMARY: AGI is seeking two (2) Technical and Resource Support Specialist in JBLM in WA to support a country-wide language training contract. The Technical/Resource Specialist is responsible for providing customer service, administrative support, and resource/facilities functions 100% of the time. *This contract is pending award. Requirements ESSENTIAL RESPONSIBILITIES: Provide customer service support (in person, via email or phone), which includes assisting customers in the selection and checkout of materials and orientation to the use of language facility equipment upon request from customers. Provide support to staff and instructors with such administrative functions to include but not limited to copying support, typing, duplication of classroom materials such as audio and video tapes, training aids and classroom set up and tear down, arranging supplies and training aid support. Schedule facilities and distance learning delivery to include monitoring the use of the computer lab/language lab. Control and maintain an extensive inventory of materials, publications and equipment. Generate reports on attendance, inventories and scheduling. Install and configure devices such as scanners, printers, and keyboards upon consultation with local network administrators. Provide expertise in Automated Visual (AV) technologies, general multi-media equipment, interactive whiteboards and touchscreens, language lab equipment, CD burners, scanners, satellite communications equipment, digital cameras and digital video cameras, video capture software and hardware utilities, and sound recording equipment and software. Provide generalized instruction on the operation and use of such equipment on an ad hoc basis. Provide expertise in the installation and use of office software, such as MS Office suite products, data management program, educational and foreign language software, particularly with the installation and use of foreign fonts. Review and test software packages for potential use in projects and operations and maintain up to date knowledge of computer technology and recommend upgrades and new equipment as necessary. Provide expertise with authoring software to include the ability to design screen pages for web-based lessons, develop and use templates, import audio and video media, create hyperlinks and linking sound files, edit technology aspects of lessons, create navigation tools and strategies, manipulate fonts and use font development software, and develop keyboard layouts for foreign fonts when necessary. Provide technical expertise to all staff, teachers, and students with computer/technology and language laboratory issues. Provide expertise in managing and maintaining a web site, using current HTML-based authoring tools. Configure and manage language learning telecommunications links comprised of satellite television broadcasts, teleconferencing, video conferencing, and Internet distance learning programs. SECURITY CLEARANCE: All personnel hired are required to possess and maintain a favorably adjudicated National Agency Check with Inquiries (NACI) investigation as a condition of employment. QUALIFICATIONS: U.S. citizenship. Minimum 1 year of technical and resource support experience. Familiarity with foreign languages and/or training. PREFERRED QUALIFICATIONS: Experience supporting a language training contract. 3 years of technical and resource support experience. WORK ENVIRONMENT: 8-hour shifts. PAY RANGE: Pay Range: $85,000 - $95,000 Ascensus Global Inc. (AGI) pay range and level are general guidelines for this job. Several factors, including education, geographic location, contract labor categories, experience, knowledge, skills, and abilities, or market data, determine the final salary. BENEFITS: Our benefits package includes health and welfare options (medical, dental, vision, and health savings account), short and long-term disability, company-paid life insurance, additional voluntary coverage, a 401(k) plan with company match, paid time off, and holiday pay. AGI is committed to equal employment opportunity without regard to race, color, ethnicity, national origin, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion, disability, military/veteran status, or any other characteristic or condition protected by federal, state, or local laws. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination regardless of their physical/mental disability or veteran status.

Who We Are: Hubb is a technology solutions company that is re-inventing the way companies and organizations plan their conferences and events. Our 30+ event-solutions company is based in Vancouver, WA with a global customer base. Hubb delivers software solutions for conference management and mobile applications for mid-market and enterprise clients. Hubb powers many of the world's largest conferences for some of the world's most recognizable brands. Our Culture: We are a team of professionals who are passionate about innovation and excellence. We perform our work much the same way we live the rest of our lives because we recognize that there is no such thing as work-life balance - there's just this one life and we happen to be living some of it here at the office. We speak, dress and behave exactly like we do anywhere else which means we are our genuine selves at all times. We believe we are happier and more productive when we can be true to what drives us each individually. We are fun loving, intellectually curious and enjoy celebrating the journey. Ultimately, we build products & services for people who enjoy their jobs and we appreciate the ability to enjoy our own. Because if you could be happy in your work… why wouldn't you? The Job: As the Technical Customer Support Specialist, you will be responsible for handling front-line, inbound support requests from our customers. These support requests relate to a wide variety of support issues. The hours worked are variable, and could include early mornings, nights, or weekends. This position is a part-time long term contract with the possibility of transferring into a permanent role. Essential Duties and Responsibilities: Manage support tickets, calls and emails Provide both client and end-user training Partner with clients by assisting them with configuration of the Hubb product Serve as a subject matter expert to all clients Troubleshoot technical issues Partner with members of other teams to resolve client issues Key Competencies & Skills Minimum 1-year experience providing support for SaaS organizations Proficient in full Office Suite with particular expertise in using Excel Good working knowledge of HTML and CSS and working knowledge of Document Object Model including knowledge of browser inspections tools to assist in technical troubleshooting of existing code base Ability to use technical troubleshooting tools including reading user error logs, browser console logs, and browser inspection tools Knowledge of REST APIs a plus Basic knowledge of Javascript or JQuery a plus Ability to multi-task and prioritize issues Strong computer skills a must including basic Windows and Mac OS functionality Comfortable troubleshooting issues using live remote desktop sharing applications Demonstrated ability to patiently solicit needed information from non-technical users and communicate the technical solution in understandable terms Self-starter with proven ability to work proactively and independently Excellent written and verbal communication skills

Job DescriptionDescription: Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance. This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives. Responsibilities Customer Support: • Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns. • Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests. • Accurately document interactions, resolutions, and escalations in the ticketing systems. • Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency. • Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership. • Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals Cross-Functional Collaboration & Internal Support: • Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage. • Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements. • Use knowledgebase for all troubleshooting, promotions, known issues, and software updates. Customer Experience & Continuous Improvement: • Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty. • Proactively identify opportunities to improve the customer experience and operational workflows. • Support department initiatives related to process refinement, and quality enhancement. • Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication. Requirements: Education: • High school diploma or equivalent required. • Advanced degree or certificate preferred Experience: • Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred. • Experience troubleshooting hardware, software, or connected devices strongly preferred. • Experience supporting order management, logistics, or e-commerce processes preferred. • Previous work within the fitness or consumer technology industry is beneficial. Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: • Health & Dental Insurance • Company paid Life Insurance • 401(k) • Time Off benefits • Product discounts • Wellness programs EOE/M/W/Vet/Disability #ZR

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

We are seeking a Technical Support Analyst with intermediate to advanced Windows 10/11 troubleshooting skills, field hardware experience, and customer-facing support expertise. This role provides on-site and remote support for Veridos' driver license issuance systems deployed across Washington, Oregon, Guam, and Saipan. Responsibilities include installing and maintaining photo-capture hardware and resolving software, workstation, network, and peripheral issues. The ideal candidate is a resourceful, customer-oriented desktop support professional comfortable working independently in the field, communicating with clients and internal teams, and resolving issues across a variety of hardware and software environments.This is a remote role, and a company computer is provided. DUTIES & ESSENTIAL JOB FUNCTIONS * Provide advanced remote and on-site troubleshooting for Windows 10/11 workstations and image-capture hardware (cameras, printers, scanners, signature pads, PCs, and peripherals). * Diagnose and resolve OS-level issues including startup failures, crashes, performance degradation, driver conflicts, and update errors. * Manage and troubleshoot Windows Updates, Feature Updates, Patch deployments, and related configuration changes. * Configure, maintain, and repair user profiles, Group Policies, and system settings. * Perform hardware diagnostics and coordinate repair or replacement of defective components. * Support imaging, deployment, and configuration of Windows devices using MDT, SCCM, Intune, Autopilot, or similar tools. * Troubleshoot network connectivity problems involving DNS, DHCP, Wi-Fi, VPN, authentication, and domain join. * Resolve software installation, compatibility, and performance issues. * Assist with account and authentication troubleshooting (Azure AD/AD, MFA, BitLocker, credential manager). * Perform malware detection, removal, and remediation using enterprise security tools. * Analyze Windows Event Logs and system diagnostics to identify and address root causes. * Configure, deploy, and support peripheral devices including printers, scanners, docking stations, and monitors. * Maintain accurate documentation of troubleshooting steps, resolutions, and system changes. * Provide end-user training on Windows features, security best practices, and system usage. * Collaborate with senior engineers to escalate complex issues and support long-term technical improvements. * Travel throughout Washington and Oregon to deliver scheduled service, emergency support, and ongoing maintenance for the driver license issuance platform. * Coordinate and complete routine and emergency service requests within established SLAs. * Generate monthly reports on issue trends, SLA performance, and system health metrics. * Create and maintain technical documentation, SOPs, how-to guides, and Root Cause Analysis materials. * Maintain preventive maintenance schedules and support field inventory management, including tracking of all deployed equipment. * Develop and update Bills of Material (BOMs) for deployed hardware configurations. OTHER FUNCTIONS AND RESPONSIBILITIES This job description does not encompass every duty associated with the position. Employees may be assigned additional job-related tasks or instructions by their supervisor as needed and are expected to perform these duties in compliance with applicable federal and state regulations and company policies. The role also requires adherence to the following expectations: * Primary duties involve a combination of office-based tasks and field work necessary to support business operations. * The position requires the regular exercise of discretion and independent judgment. * The role involves work requiring advanced knowledge that is predominantly intellectual in nature and requires consistent analytical judgment. * Responsibilities may include applying systems analysis techniques, consulting with users, and determining functional hardware, software, or system specifications. * Participation in an on-call rotation may be required, including periodic after-hours or weekend support to resolve critical operational issues. All job requirements may be adjusted as needed to reasonably accommodate individuals with disabilities. Some duties may not be appropriate for individuals whose performance of those duties would pose a direct threat or significant risk to the health and safety of themselves or others. REQUIRED EXPERIENCE & QUALIFICATIONS * 2-5 years of hands-on IT support experience in a Windows-based environment, including installation, configuration, and advanced troubleshooting of Windows 10/11 workstations (OS issues, updates, drivers, profiles, hardware, and software conflicts). * Experience using ITSM/ticketing systems such as ServiceNow, Jira, Remedy, Zendesk, or Atlassian Service Desk. * Proficiency with Active Directory, Azure AD, Group Policy, identity management, and workstation imaging/deployment tools (MDT, SCCM, Intune, Autopilot). * Intermediate to advanced understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), including the ability to troubleshoot network connectivity issues, including Network IP Addressing and Subnetting, and interpret network-related logs. * Familiarity with Microsoft security protocols, patching processes, malware detection and remediation, and interpreting Windows Event Logs and system diagnostics. * Ability to diagnose and resolve hardware issues across PCs, peripherals, and image-capture devices (cameras, scanners, printers, signature pads). * Basic SQL knowledge or willingness to learn introductory SQL for troubleshooting database-related errors. * Proficiency with collaboration and productivity platforms (Outlook, Teams, Atlassian Service Desk, Confluence, Slack, SharePoint) and modern web-browser developer tools. * Excellent verbal and written communication skills, customer service aptitude, and the ability to work in a professional, courteous manner with clients and internal teams. * DSLR camera experience (Canon preferred). * Must possess a valid driver's license, a reliable vehicle for field visits (mileage reimbursed), and the ability to travel throughout Southern Washington and Northern Oregon. * Must pass a drug screening and criminal background check prior to employment. * High School diploma required; location preference is within the Vancouver, WA area. PREFERRED QUALIFICATIONS * Associate degree in an information technology discipline. * Experience in the secure ID card, credentialing, or DMV industry. * Mechanical aptitude and the ability to work independently in field environments. * Certifications or skills such as CompTIA A+, JavaScript, PHP, or experience with relational databases. * Familiarity with software development lifecycle concepts. * Experience using diagnostic and network tools (ping, ipconfig, traceroute, nslookup, netstat); Wireshark or Dumpcap experience is a plus. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT * Ability to sit and work at a computer for extended periods (8+ hours per day). * Adequate visual acuity and manual dexterity to operate computers, phones, scanners, and technical equipment. * Regular driving for field service visits, including extended periods behind the wheel. * Ability to install hardware at client sites, which may require bending, kneeling, reaching, and working under desks or around office furniture. The pay range for this position is $26.44 - $36.05 per hour. Benefits offered to eligible employees include, medical (PPO and HDHP with HSA), dental, vision, paid time off, paid holidays, 401K w/ employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance, pet insurance, legal, and more.

The Desktop Support role will provide high quality desktop / technical support to users for business critical functions. This role will build, deploy and manage computers and peripherals as well as maintaining the inventory. ESSENTIAL JOB FUNCTIONS Assist with day-to-day IT help desk operations including desktop support, system upgrades, and maintenance. Respond to requests for technical assistance in person, via phone, and electronically. Provide onsite support for remote locations as required. Maintain a high level of response to all queries by all users. Log all help desk interactions. Install & maintain desktops, laptops, printers, scanners, & other peripherals. Maintain hardware/software inventory including ordering and maintaining inventory of computer supplies. Maintain desktop backup software and AV software. Monitor spam filters. Troubleshoot computer hardware, software, and network issues. Establish connectivity of ‘Smart phones' to appropriate company's email system and MDM. Aid monitoring, response and intervention for IT related security incidents and violations, and site outages. Maintain smooth workflow and advise your supervisor of workload as necessary. Provide on-site desktop & A/V support to executive leadership in the Portland office. Other duties as assigned. QUALIFICATIONS AND EDUCATION REQUIREMENTS 3+ years' experience providing help desk support in an enterprise windows environment. Experience with installing, configuring, and troubleshooting Windows 10 operating systems, Office 365, and HP printers in a networked environment. Ability to troubleshoot and assist with hardware, software, and network problems in person and remote. Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize. Strong initiative and the ability to work successfully in an environment with minimal direction. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

This Help Desk Specialist will provide I. T. support to the enterprise customers. The IT Specialist is responsible for remote and on-site assistance; troubleshooting, resolving and /or escalating requests for resolution. This Help Desk Specialist must become familiar with proprietary applications, Microsoft Office 2016/o365 and Windows 10 platform. Also, the Help Desk Specialist will be responsible for imaging desktops/laptops. Additionally, the applicant will be required to inventory, configure and deploy telecom devices, desktop computers, laptop computers and tablets. The applicant must have enterprise level experience, excellent written, verbal and inter-personal communication skills, amazing telephone etiquette and a focus on providing outstanding customer service. Tasks are: - Provide OPTIMAL customer support to all end-users to include top level senior executives and colleagues. - Process customer requests from phone/email, etc.; update inventory records for all desktop/laptop/tablet/mobile device transactions. - Configure, image, deploy tablets/laptops/desktops/mobile phones/peripherals on the Windows7 or Windows10 platform. - Excute account management support to end-users via Active Directory and other OCFO applications; monitor system performance. - Document all work/hardware/software transactions by creating/tracking/resolving or escalating tickets per defined SLA's. - Offer I. T. support by analyzing issues with infrastructure, network, desktops, peripherals, laptops, tablets and minor server problems. - Work independently and with team; convey technical information to non-technical customers. - Must be able to lift/carry 40 pounds; travel to offsite locations and complete other duties as assigned. Responsibilities: Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Education: Degree (Preferred) License/Certification: Green card or US Citizenship (Required) CompTIA A+ (Required)

To implement, execute and then meet and exceed expectations of the Matheson Tri-Gas on-site service team's operational responsibility of providing site services to the customer's medical & specialty gas needs. Essential Functions Execute the customer's & MATHESON policies and procedures to meet the operational requirements of customer. Maintain a safe and cleanly work environment in addition to following all workplace safety protocols in performing required work. Perform daily check of all gas, liquid, and chemical locations currently identified as needing daily monitoring. Coordinate deliveries to all use points at customer location. Unload/load trucks as required using carts, pallet jacks, or forklifts. Perform cylinder or system chemical changes if required in contract with customer. Provide inventory management through forecasting the needs of the specific locations and processing all orders to maintain proper inventory in addition to processing orders sent from authorized users. Respond to all gas and liquid alarms needs 24 hours a day. Replace products or coordinate repairs to systems as needed to ensure uninterrupted supply to the end users at the customer site. Implement and maintain technical and safety programs, operating records and documentation, and manage the sites PM program. Keep/maintain the equipment maintenance database, schedules, and keep procedures up to date. Recommend, support, and implement improvements to all gas & chemical equipment and related systems new or existing. Assure timely communications and reports with all team members (customer, and MATHESON management). Maintain a high level of professionalism while continuing to gain specialized education and training. Safety training for customer personnel in the safe handling of cryogenic liquids and compressed gases. Manage hazardous and non-hazardous waste, as required. Member of Emergency Response Team, as required. Performs other duties as assigned Complies with all policies and standards Physical Demands Stationary Position - Rarely Move/Traverse - Frequently Stationary Position/Seated - Rarely Transport/Lifting - Occasionally Transport/Carrying - Occasionally Exerting Force/Pushing - Frequently Exerting Force/Pulling - Frequently Ascend/Descend - Frequently Balancing Position Self/Stooping - Frequently Position Self/Kneeling - Occasionally Position Self/Crouching - Rarely Position Self/Crawling - Rarely Reaching- Frequently Handling- Frequently Grasping- Frequently Feeling- Frequently Communicate/Talking- Frequently Communicate/Hearing- Frequently Repetitive Motions- Frequently Coordination- Frequently Travel Requirements - Rarely Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability

You will divide your time between high-quality technical support and executing foundational IT administration/automation projects. I. IT Support Desk & End-User Experience Onboard and off-board employees - ensuring rapid productivity and intact system security Manage user identity, provisioning, and de-provisioning within our core platforms, including Google Workspace, JumpCloud, and Rippling. Partner with DevOps and Rev Ops to ensure ancillary systems are also successfully provisioned and de-provisioned. Provide hands-on, person-to-person onboarding support on the first day along with useful education/orientation for new employees to the Company's critical software and systems. Ensure laptop configuration, mobile phones, printers, and office network access are set up for ease of use and quick success. Serve as a first point of contact for U.S. employees seeking technical assistance via our ticketing system, Slack, and email. Perform rapid remote troubleshooting, diagnostics and effective solutions for Mac and PC hardware, operating systems, and core applications. Consistently resolve tickets in a timely manner. Effectively walk customers through the best solution, providing clear, helpful information and professional follow-up. Directly contribute to the continual development and/or upgrading of “How To” information and technology/tools employee educational content on the Company Intranet, SheerSphere to support employee self-service and up-skilling with SheerID tools and technology. Provide white-glove, desk-side support for local Portland employees as needed. Maintain printer and meeting room AV set-ups as needed to ensure readiness. II. Systems & Automation Projects Develop and maintain scripts (e.g., Python, Bash, PowerShell) to automate repetitive IT tasks and improve efficiency for endpoint management and user lifecycle events. Manage SSO integrations to ensure maximum efficiency and seamless user experience. Manage the enterprise software library and software updates through administration of the Managed Software Center. Manage regular OS updates to ensure security and optimal system performance. Build API integrations between our key platforms (e.g., JumpCloud, the new ticketing system, HRIS) to ensure seamless data flow and process automation. Manage and audit IT inventory, including hardware asset tracking and endpoint encryption key management via JumpCloud. Collaborate with senior IT staff on system improvements and documentation of new procedures. Be a continual learner and thinker, bringing ideas and recommendations for innovation that improve efficiency and end user satisfaction. Required Skills / Experience: Proven experience (2+ years) in technical support, IT help desk, or comparable customer service role. Hands-on experience supporting and troubleshooting both Mac and PC operating systems in a professional environment. Familiarity with modern IT environments, including Google Workspace administration and remote control technologies. Foundational scripting ability (e.g., basic Python, Bash, or PowerShell knowledge) and a desire to grow automation skills. Excellent communication skills-the ability to translate complex technical issues into clear, understandable language. Diligent about clear documentation that supports ongoing efficiency. Customer-service oriented, cool-tempered, and highly patient when dealing with a variety of stakeholders and technical challenges. Committed to timely response and clear, complete follow-up. Nice to Have Skills (Plus factor!) None of the following skills are required for the role, but demonstrating knowledge or experience in these areas will significantly strengthen a candidate's application. Identity & Device Management: Direct experience with JumpCloud for identity, single sign-on (SSO), or device management (MDM). System Integration: Familiarity with API usage (e.g., RESTful APIs) for connecting and integrating systems and platforms. Global/Remote Environment: Experience working in an IT support capacity for a remote or globally distributed company. Networking Fundamentals: Basic knowledge of networking concepts such as TCP/IP, DNS, and VPNs. Dev Ops: familiarity with Docker and the administration of cloud platforms (AWS, GCP or Azure) and some experience in automating custom IT tools Emerging Technology Interest: Demonstrated curiosity or initial experience with AI/GenAI applications for enhancing IT efficiency, such as using LLMs for improved troubleshooting, documentation, or basic code generation. SheerID is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. SheerID believes that diversity and inclusion is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Please be aware that any communication related to this job posting will only come from email addresses ending ***************. We strongly advise against engaging with any outreach from other sources, as they may be fraudulent. To ensure your safety, please note that we will never: Provide screening questions via email Extend a job offer without a formal interview process Request any personal information (such as Social Security numbers, banking details, etc.) through email or messaging platforms If you receive any unsolicited requests or suspect fraudulent activity, please report it immediately. Your safety and privacy are of the utmost importance to us. Thank you for your attention and caution.

We are conducting a confidential search for an experienced IT Help Desk Technician to provide both remote and onsite support for end users across the Portland and Vancouver areas. This role is ideal for a skilled troubleshooter with strong technical knowledge and excellent communication skills. Key Responsibilities: Provide remote and onsite end -user technical support (approx. 70% remote / 30% onsite). Perform systems monitoring, reporting, and issue resolution. Troubleshoot desktop, network, and cloud application issues quickly and effectively. Support and manage Windows desktops and common business applications. Assist with cloud services administration (Office 365, Google Workspace, Dropbox, etc.). Configure and maintain networking systems including routing and firewalls. Provide occasional support for VoIP, mac OS, and Linux environments. Maintain strong documentation of issues, resolutions, and system updates. Qualifications: 2+ years of IT helpdesk or technical support experience. Strong troubleshooting and diagnostic skills. Comprehensive knowledge of Windows desktop systems. DataClear Certification (or equivalent) required. Moderate knowledge of cloud platforms and networking/firewall administration. Excellent communication skills, patience, and customer service orientation. Must be based in the Portland/Vancouver area and able to travel to client sites as needed. Compensation & Benefits: Salary range: $85,000 - $125,000/year (based on experience). Quarterly profit -sharing bonus. Full employer -paid health insurance. 401(k) retirement plan. Paid time off (PTO). Relaxed and supportive work environment.

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible. Job Description: Parsons is looking for an amazingly talented MDDU CBRN Task Based Technical Support Specialist to join our team! This position is an as needed role and NOT a full-time role. What You'll Be Doing: * Conduct CBRN detection operations at the direction of federal staff to include coordinating with stakeholders, managing equipment, planning logistics, developing plans, teaching and training equipment protocols to stakeholders, reporting information as appropriate, notifying chain of command as appropriate, writing situational reports and after-action reports, and following up with the stakeholder in post-deployment communications. * Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files. * Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies. * Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies. * Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required. * Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes. * Professionally conducts training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes * Provides support for Situation Reports (SITREPs). * Provides input for After Action Reports (AARs). What Required Skills You'll Bring: * Active Secret security clearance or higher * Must be able to obtain DHS Suitability. * Experienced in chemical, biological, radiological and nuclear detection and CBRN training and exercises * 10 years experience in radiological and nuclear detection and training * Special event operational experience including SEAR or NSSE events * Knowledgeable and skilled in using a variety of equipment including but not limited to Mobile/Portable Radiation Detection Systems, Personal Radiation Detectors PRD Spectroscopic/Non-Spectroscopic;; Radiological Isotope Identification Device RIID High-Res/Low-Res;. Auxiliary Equipment: Radios, Radioactive Material Sources. * Must be able to lift and carry up to 50 pounds of equipment * Excellent verbal and communications skills to include completing daily situation reports, after-action reports, and monthly report. * Proficient in the use of computers, A/V equipment, Microsoft Office products, Word, Excel, PowerPoint. * Radiation Worker training and experience working with radioactive materials. * Travel up to 75 percent of the month within the contiguous United States and US territories may be required including back to back trips in excess of a week. May be called to support PM directly when requested or function as Acting PM for periods no longer than 30 consecutive days. * Must have valid driver's license and experience towing larger trailers including a fifth wheel * Must have a Class B CDL license or ability to obtain one within 3 months of being hired Security Clearance Requirement: An active Secret security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now. Salary Range: $72,900.00 - $127,600.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************

Technical Support Specialist Type: Full- time Travel: 10% **Contingent upon award** The Technical Support Specialist serves as a critical enabler for the operational effectiveness, security, and redundancy of the FORSCOM Language and Culture Services program. This position provides hands-on support for all classroom, computer, and network technologies, ensuring effective setup, operation, troubleshooting, and training for staff and students on site. The Technical Support Specialist will help ensure all mission, instruction, and digital resource needs are met securely and efficiently, contributing directly to the readiness and proficiency of military linguists and other program participants. Duties and Responsibilities: These services are required to support unique efforts which may require: Administer, configure, and support computer systems, LANs, software, and peripherals for language laboratories, classrooms, and staff offices Troubleshoot, maintain, and ensure operability of A/V, multimedia, and interactive instructional equipment Support installation and management of educational and foreign language software, including foreign fonts and special plugins Conduct training and provide technical guidance for staff/instructors in equipment/software use Track IT and multimedia equipment inventory and recommend upgrades/replacements Provide general IT assistance for internal and external users, ensuring timely response to help desk issues Maintain compliance with security, safety, and operational SOPs Required Skills and Abilities: High School Diploma or GED required; Bachelor's degree in Computer Science, Information Systems, or related field strongly preferred Minimum 3 years' experience in technical support or IT systems administration in a professional environment Demonstrated expertise in commonly applied automation/IT systems, networks, and software (MS Office Suite, data management programs, learning management systems) Experience with installation, setup, configuration, and basic repair/maintenance of computer hardware, peripherals, and A/V equipment, including multimedia and interactive classroom devices Practical knowledge of LAN administration, network security protocols, backup, and upgrade procedures U.S. Citizenship required Favorable completion and maintenance of a National Agency Check with Inquiry (NACI) Ability to teach others to operate equipment and troubleshoot as required Excellent organizational, communication, and customer service skills Language Proficiency Requirements: Superior leadership, organizational, and communication skills Must be proficient in reading, writing, speaking, and understanding the English language to effectively perform all contract duties. Must possess strong verbal and written communication skills to interact clearly and effectively with colleagues, customers, and the public. Must demonstrate the ability to communicate professionally in both spoken and written formats across diverse environments. Must meet or exceed Interagency Language Roundtable (ILR) proficiency levels of L3/R3/S3/W3 (Listening, Reading, Speaking, and Writing). Must be able to comprehend and respond to technical instructions, operational documents, and standard operating procedures written in English. Physical Demands and Work Environment: While performing the duties of this position, the IC is regularly required to talk, listen, and write. The IC frequently is required to use foot/ankle motions, hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand, walk, sit; and reach with hands and arms. The IC must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands described here are representative of those that must be met by an employee to be the best qualified for the position and successfully perform the functions of the job. Reasonable accommodation may be made (if possible) to enable individuals with disabilities to perform the functions. Company Background: Seventh Dimension LLC provides focused customer support in two core competencies Training & Support Services. Since 2015, we have provided customers with flexible, adaptable, and creative approaches to solving complex problems. We are a proven prime contractor that understands future operating environments, fiscal constraints, and current force requirements. We are a SDVOSB in North Carolina with a TS Facility Clearance, Secret storage and a DCAA compliant accounting system. Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Seventh Dimension, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

We are seeking a dynamic and experienced field technical specialist with a background in the commissioning, service, programming, and troubleshooting of HVAC or related industry equipment. This position will be responsible for the startup, tuning, and system integration of high-performance commercial kitchen exhaust hoods, blowers, variable frequency drives, pollution control units, and related PLC based control systems. They will be responsible for the coordination and execution of project startups with customers, engineering, and supporting teams. They will provide phone support, troubleshooting, and repair services for customers. Their position will provide product feedback to operations and engineering teams to support continuous improvement. Position will require frequent North American with some International travel. Qualifications & Skills High school diploma with college or technical school achievements preferred 10 years of HVAC commissioning or related field experience required Strong technical and mechanical skills, self-motivated drive results, and foster a culture service excellence. Skilled with high and low voltage circuit wiring, troubleshooting, and repair. Proficient with PLCs and PLC based control systems, ladder Logic, and related support software systems. Proficient with AutoCAD or other schematic software preferred. Capable of lifting 50lbs or more, working on a ladder and capable of qualifying periodic background checks as required to enter customer projects. Experience with measuring CKV airflow, the startup/servicing of pollution control units, programming of variable frequency drives, and a general knowledge of plumbing systems preferred. Knowledge of industry regulations, model building codes, and standards related to IMC, UMC, NEC, NFPA, ASHRAE or other preferred. Current US Passport preferred. Compensation Information: Exempt Annual: $100,000 - $110,000 ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Must Have Technical/Functional Skills Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer-facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1). Their primary responsibility is to provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements Roles & Responsibilities Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas Ability to work after hours and weekends if necessary or required by the customer. Knowledge of using ServiceNow as the ticketing tool. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools. Troubleshoot Operating System issue. Connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution details Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other corporate groups. Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology. Base Salary Range: $50,000 - $60,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assis tance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

Instrument is a digitally native design and technology company built to help brands unlock their full potential. Since 2005, our :250 team of makers, thinkers, and storytellers has partnered with leading brands like Google, Nike, Uber, ŌURA, and Eventbrite to craft digital experiences that create impact and drive results. Unlike traditional agencies, we don't just design-we build. Our work lives at the intersection of taste and technology, powered by curiosity, thoughtful curation, and a commitment to delivering the most fitting solution for every brief. We bring this to life across three core offerings: Brand, Marketing, and Product. We're a hands-on, highly collaborative team of multi-hyphenates who move fast from idea to execution. With offices in Portland and NYC and a distributed team across the U.S. and Europe, we scale for big moments and stay nimble for the quick ones-always building teams around the unique needs of each project. We're a place for people who never stop learning-those excited to stretch their craft, experiment with new tools, and grow through collaboration. We believe great work comes from a mix of perspectives-people with different paths, passions, and lived experiences. We're proud to be an equal opportunity workplace, supporting diversity and providing reasonable accommodations so everyone can do their best work. We believe great work comes from a mix of perspectives-people with different paths, passions, and lived experiences. Come join us and help shape what's next. Instrument is seeking a Service Desk Engineer to support our growing agency needs. You'll work from our beautiful Portland office in the bustling Northwest neighborhood in Portland, Oregon to provide exceptional IT customer support. Although this role is supporting Instrument directly, the role will sit within our parent holding company, Stagwell. Stagwell is one of the most influential marketing and communications networks in the world. With 12,000+ specialists in 24 countries, we harness the power of culture-moving creativity to build brand distinction and unique value across the entire marketing ecosystem. By leveraging technology, data analytics, insights and strategic consulting solutions, Stagwell drives creative excellence, business growth and measurable return on marketing investment for 1700+ clients worldwide. This mid level position will be responsible for providing onsite and remote technical assistance and support related to Apple (and sometimes Windows) hardware, software, SaaS services, network, operating system, printing, and Internet access problems for our employees. What You'll Do * Serve as the first point of contact for Instrument/Stagwell employees seeking technical assistance via FreshService in a timely manner and in line with SLAs. * Respond to and diagnose problems through discussions with users; includes problem recognition, research, isolation, and resolution steps * Troubleshoot and escalate incidents to Senior Service Desk Engineers or Direct Manager as needed. * Work alongside our Service Center and Senior Service Desk team to ensure policies and guidelines are followed. * Supports the Instrument employee experience as a knowledgeable and trusted IT teammate with a customer service mindset * Provide remote and onsite technical assistance for issues related to computers, software, SaaS and office-specific equipment/hardware (conference rooms, printers, servers, networks, etc) * Support employee onboarding/offboarding tasks * Support with IT Operational projects, as needed * Build and maintain the IT Knowledgebase. * Partners with and learns from domain expertise within the Stagwell CORE IT global team * Join the team in-office five days a week to stay closely connected with colleagues and projects Desired Technology Experience * Strong understanding of both mac OS X and Windows Operating Systems * Computer management using tools such as JAMF, Intune, Kaseya, TeamViewer * Experience managing many of the following products: Google Workspace ,Office 365, MacOS and assorted Apple hardware, Atlassian Suite: Confluence, JIRA Software, Box, Okta, FreshService, ESET, Proofpoint What You'll Bring * Minimum of two (2) years prior experience with providing technical support for large organizations. * Strong customer service orientation and a background with customer service preferred * Highly self motivated and directed, strong organizational skills with keen attention to detail * Strong relationship building, communication, and team collaboration skills. * Comfortable communicating ideas using both technical and user-friendly language * Ability to adapt to changing priorities and critical situations * Ability to prioritize and execute tasks in a high-pressure environment * Motivated by working in a team-oriented, collaborative environment * Certifications and continuing education are preferred but not required. Pay Range: * The expected pay range for this position is $50,000-$60,000 What We Offer Flexible, Hybrid Work Environment Great Compensation with Annual Reviews (Learn more about our Pay Philosophy) 401(k) Matching with Immediate Vesting Robust Medical, Vision, and Accident Insurance Generous Paid Holidays and unlimited PTO Sabbaticals Monthly Wellbeing Stipend Career Management and Leadership Training We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.