Technical support specialist jobs in Victorville, CA - 159 jobs

NZXT is a founder-led, global organization that has not lost our entrepreneurial, scrappy roots. We're made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. So what makes NZXT, NZXT ? Our employees come from a variety of backgrounds with unique experiences and interests that make us better. We invent, we play, and we have fun doing it because building is more than just assembling computer parts - building is an attitude and a state of mind. That attitude is shared by an ever-growing community of people who are all here to help each other reach the next great thing. This is an exciting time to join NZXT - let's get building. Job Title: Technical Support Specialist Location: Monrovia, CA, US Workplace Type: Hybrid - On-Site JOB SUMMARY As an NZXT Technical Support Specialist, you'll have the opportunity to make a difference in the lives of our fellow PC gamers and represent NZXT as a brand. Our team is made for those who take pride in helping others. We are looking for a talented Technical Support Specialist who has a passion for computers and technology to join our team. You will provide a great customer experience by using excellent in-depth knowledge of company products as well as by communicating effectively with team members within the Customer Service Department. Here, you'll join us on a mission to deliver the best Customer Experience in the PC industry. The ideal candidate is detail-oriented with strong communication skills, both written and verbal. The candidate should have a passion for both hardware and software, the ability to troubleshoot, and have a strong work ethic. RESPONSIBILITIES Provide expert-level, product-specific troubleshooting for the full range of NZXT consumer products (cases, cooling, software like CAM, etc.) Deliver outstanding service and support to end-users using CRM platform. Diagnose and resolve technical hardware and software issues by evaluating and analyzing the symptoms. Meet the performance goals established for the position in the areas of: efficiency, quality, and customer satisfaction. Be the first to evaluate the latest beta features. QUALIFICATIONS Strong passion for PC gaming and hardware Minimum 1-2 years of proven experience in Customer-Facing Technical Support within the Consumer Electronics, PC Hardware, or PC Gaming Industry Exceptional communication skills, both written and verbal Ability to work under pressure in a fast-paced environment Possess strong problem solving and troubleshooting skills Unwavering patience and empathy for helping solve customer issues Attention to detail and thoroughness Ability to methodically test for usability and performance issues Knowledgeable in computer hardware and software COMPENSATION Compensation decisions are dependent on several factors including, but not limited to, an individual's qualifications, internal equity and alignment with market data. We offer a wide range of benefits including health/dental/vision, retirement and paid time off. All employees at NZXT receive equity as part of their compensation package. USA Pay Range$19-$21 USD CULTURE & VALUES At NZXT, we believe in the importance of Design Thinking and the power of Serving Community, and our values spring from those two core ideas: GIVE A SHIT - We're obsessed with doing right by our community internally and externally. We care a lot We speak up We do what we say LEARN AND GROW - We see our challenges as opportunities. Progress over perfection. We are curious and aren't afraid to try We take accountability We apply what we learn WIN TOGETHER - We elevate each other with unique perspectives and mutual respect. We are in this together-win or lose We lift each other up We value every voice KEEP IT SIMPLE - We remove complications to focus on what's needed. We make it efficient We reduce friction We keep things user-friendly We hope that every NZXT employee internalizes and practices these values to the point where they become second nature. We expect our leaders and managers to embody and nurture these values, because when they are in full force... amazing things can happen. NZXT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.

Job DescriptionMSM Industries, LLC has been a trusted partner to the U.S. Navy and its prime contractors for over 20 years. As an ISO 9001:2015 certified manufacturing business, we specialize in advanced material solutions for signature reduction, vibration and acoustic management, and environmental control. MSM also serves as a high-performance system integration and assembly provider for key customers. With in-house manufacturing and a track record for on-time, high-quality deliveries, MSM is known for innovation, reliability, and rapid response to complex program needs.MSM is part of Canopy Aerospace & Defense, a platform built to accelerate the future of advanced materials for space, defense, and maritime systems. Canopy A&D delivers specialized materials and components that carry customers from concept through sustainment. Canopy A&D's advanced signal attenuation technologies and production-scale manufacturing accelerate the fielding of platforms that are faster, cooler, and quieter. Our adaptive approach ensures solutions evolve at the pace of shifting challenges, keeping our customers ahead of the curve. We are seeking a highly skilled IT Help Desk Specialist with a strong background in aerospace manufacturing IT environments and proven knowledge of CMMC (Cybersecurity Maturity Model Certification) and NIST (National Institute of Standards and Technology) frameworks. The ideal candidate will have at least 5 years of professional experience providing technical support, ensuring compliance with cybersecurity standards, and supporting mission-critical systems in a regulated industry.Job Responsibilities: Provide first- and second-level technical support for hardware, software, and network issues across the organization. Troubleshoot and resolve IT incidents in a timely manner, escalating complex issues when necessary. Maintain compliance with CMMC and NIST 800-171 requirements in daily IT operations. Support systems used in aerospace manufacturing, including ERP, MES, and CAD/CAM applications. Assist with audits, documentation, and reporting related to cybersecurity and regulatory compliance. Collaborate with IT security teams to enforce security policies and procedures. Train and support end-users on secure IT practices and compliance requirements. Maintain accurate records of IT assets, tickets, and resolutions in help desk systems. Able to support on-site full-time in Ontario, CA. Occasional travel to alternate site in Riverside, CA. Required Qualifications: Minimum 5 years of IT help desk or technical support experience in a regulated industry (aerospace preferred). Strong knowledge of CMMC compliance levels and NIST cybersecurity standards. Experience supporting IT systems in manufacturing environments. Proficiency with Windows, Linux, and network troubleshooting. Familiarity with Active Directory, Office 365, Cloud-based, and endpoint security tools. Excellent communication skills and ability to work with cross-functional teams. Strong documentation and organizational skills. Preferred Qualifications: Prior experience in aerospace or defense manufacturing IT support. Certifications such as CompTIA Security+, Network+, CISSP, or CMMC Assessor. Experience with ERP/MES systems and CAD/CAM software support. Knowledge of ITIL practices and help desk ticketing systems. Job Details:FLSA Classification: Non-exempt Type: full-time Salary Range: $36 to $40 hourly Base Location: Riverside, CATravel: Local with potential support and/or travel to other company locations for project support Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. The base salary is just one part of your total compensation package at MSM. You will also have access to a comprehensive set of benefits like: Company paid employee medical, dental and vision insurance Retirement plan participation (eligibility required) Paid Sick LeavePaid VacationPaid holidays Discretionary bonuses Physical Requirements / Work Environments· Ability to work in office, lab, and manufacturing environments with occasional exposure to noise, dust, and temperature variations· Must be able to lift and carry up to 35 lbs and perform tasks involving standing, walking, bending, and manual assembly· Visual acuity required for reading technical drawings and digital media· Valid US driver's license and ability to operate motor vehicles The above statements are intended to describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Management may modify or assign additional duties as needed. Export Control RequirementsTo conform to US Government export regulations, the applicant must be a (i) US Citizen, (ii) lawful permanent resident of the U.S. (aka green card holder), (iii) protected individual as defined by U.S.C. 1324b(a)(3), or (iv) eligible to obtain the required authorizations from the U.S. Department of State. MSM Industries is an Equal Opportunity Employer, employment with MSM Industries is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionIT Support Engineer We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently. Key Responsibilities: Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs. Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers. Install, configure, and update operating systems, software, and hardware for new and existing users. Manage user accounts, including setting up new accounts, handling password resets, and managing permissions. Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues. Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference. Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions. Collaborate with other IT team members and escalate complex issues to senior engineers as needed. Support IT projects such as system upgrades, software deployments, and network expansions. Ensure security measures are followed to protect the integrity of data and systems. Key Qualifications: +2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology. network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation. Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Excellent computer proficiency (MS Office - Word Excel and Outlook) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices High School diploma or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Experience with cloud platforms like AWS, Azure, or Google Workspace. Knowledge of ITIL practices and IT service management. What we do for you At COURSER we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together. Benefit Highlights Competitive benefits package, including medical, dental, vision, and life insurance 401k match Flexible PTO 10 Holidays including your Birthday and a Floating Holiday! Gym reimbursement Amazon Prime reimbursement 40 Hours for Volunteer Time Paid Maternity and Paternity leave Paid certifications Learning and development programs Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws. Powered by JazzHR eKpvJIKm99

Salary: 18-20 About Us:Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solutions and support to our clients. We pride ourselves on our commitment to excellence and our ability to foster a collaborative and innovative work environment. Job Description: We are seeking a motivated and enthusiastic Intern to join our team as a Level 0 Technician. This internship offers a fantastic opportunity to gain hands-on experience in the IT field, working alongside experienced professionals in a dynamic and fast-paced environment. Key Responsibilities: Assist with basic troubleshooting and support for hardware and software issues. Perform routine maintenance and updates on client systems. Help set up and configure new hardware and software for clients. Provide support for network connectivity issues. Document and track support requests and resolutions in our ticketing system. Assist with inventory management and tracking of IT assets. Collaborate with team members to ensure timely and effective resolution of client issues. Participate in training sessions and workshops to enhance technical skills. Qualifications: Currently pursuing a degree or certifications in Information Technology, Computer Science, or a related field. Basic understanding of computer hardware, software, and networking concepts. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work both independently and as part of a team. Eagerness to learn and adapt to new technologies and processes. What We Offer: Hands-on experience in a professional IT environment. Mentorship and guidance from experienced IT professionals. Opportunity to develop technical skills and gain industry knowledge. Flexible working hours to accommodate academic commitments. Professional growth opportunities and certifications. Competitive salary based on experience Cell Phone reimbursement Health, dental, and vision insurance Paid time off and holidays Collaborative work environment

Come join the TOTO USA Family! The bathroom is where we start and end our days - it's an everyday luxury we'd never want to do without. TOTO believes that people should have the greatest comfort, convenience and performance design possible in the bathroom. Improving people's lives is what inspires every TOTO innovation. TOTO is one of the world's largest plumbing products manufacturers. We offer a complete line of residential and commercial plumbing fixtures and fittings, faucets, accessories, shower and flush valves, as well as lavatories, toilets, air baths and urinals. More than 1,500 TOTO engineers and their colleagues are committed to achieving the seamless integration of performance, conservation, technology, and innovation. Perks of the job, · Excellent benefit package which includes medical, dental, vision, and life insurance. · Paid vacation, Paid Holiday & 401K, Company match after (1) one year that vests immediately upon participation · Collaborative, dynamic work environment within a fast-paced awesome company MAJOR FUNCTION: Technical Support Specialist performs tasks in the after sales service of products based on verbal and written instructions such as but not limited to Standard Operations Procedures (SOPs), Standard Inspection Procedures (SIPs), Work Orders (WO's). TOOLS AND EQUIPMENT: May include, but not limited to: hand tools, power tools, company van, storage unit, parts kits, voltage meter, testers, water valves, electronic components, after service manuals, company tablet, company phone, company gps, cameras, PPE, safety kits, disposal materials, etc... MATERIALS: May include, but not limited to: Contact with: ABS plastic parts, silicone rubber parts, brass and stainless steel parts, cardboard boxes, wooden pallets, adhesive labels, vitreous china products. Contact with oil lubricant/preservative as well as powder mold release/preservative on vendor parts. Utilizes Windex, alcohol, acetone, Loctite, silicone oil, silicone grease and cleaners such as Lysol. ESSENTIAL DUTIES AND RESPONSIBILITIES: MAIN DUTY - Performs repairs on Washlets, Neorest, or any TOTO products in the field. MAIN DUTY - Call Center / Handles inbound customer calls, follow ups, scheduling, troubleshooting, etc… Handles Tech Service email queues / chat queues as needed. Showroom visiting, making a relationship, responding their inquiry Must be able to travel on behalf of TUS. USA / Canada - Inspection / Repair / Other Follows all company policies and procedures, including, but not limited to the employee handbook. Must locate, read, understand, and follow SOP's, SIP's, and/or WO's. Performs duties outlined in work instructions such as SOP's/SIP's. May work with raw materials in the process. Assembles/Inspects various parts in accordance to SOPs/SIP's. Maintains accurate inventory count as appropriate in process. Performs quality checks during the process as outlined in SOP/SIP. Maintains good housekeeping practices (safe, neat, and orderly work area per 5S program), follows all safety rules and abides by all applicable local, state and federal laws and regulations. Follows and supports ISO related activities, and encourages other associates to follow ISO recommendations. Assists with training personnel as needed. Performs other duties as assigned. Actively contributes to continuous improvement within their area as well as the After Service Department. EDUCATION AND EXPERIENCE: High school diploma, GED or equivalent with a minimum of 3 years mechanically related experience (Plumbing / HVAC / Electronic Repairs / etc.). Must be able to use the Windows platform and all related programs. Must possess basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals). Ability to read and comprehend basic written instructions and procedures. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to stand, use hands to finger, handle, twist or feel; and reach with hands and arms. Frequently required to walk; stoop, kneel or crouch; and speak or listen. Frequently required to operate a vehicle for an extended amount of time, maintaining an acceptable driver's abstract. Lifting as required in job and SOP Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Where appropriate the use of personal protective equipment (PPE) including, but not limited to, hearing protection, hard hats, disposable gloves, shoe covers, safety vest, safety shoes, and company uniforms/hats. Repetitive bending/pulling. Repetitive movements of fingers, hands, wrists and arms. Ability to lift fifty pounds repeatedly. Ability to protect a customer's property, sanitation, and disposal of hazardous material (bio / electronic). WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment consists of an indoor office facility with limited heat in winter, not air conditioned in summer. Summer heat is moderate. Outdoor customer household. Minor exposure to odors from lubricants/preservatives as well as fumes from gas operated vehicles. Moderate noise levels are present. Job requires the use of personal protective equipment (PPE) that may include, but not limited to; protective gloves, ear plugs, safety glasses, protective sleeves, and safety shoes. Minimal possibility of accidents of a minor nature requiring first aid. Regardless of Position/Title, all employees are expected to provide the highest level of customer service and kindness for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. As an employee, you are expected to perform other duties, as assigned. TOTO USA is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. TOTO USA provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. We are committed to maintaining a drug-free workplace.

Locations: NSWC Corona, CA & NSWC Corona Detachment Fallbrook, CA; (Naval Surface Warfare Center - 1999 4th St, Norco, Ca 92860) Clearance: Secret Certifications: CompTIA Security + CE (* must adhere to 8570.01M CWF Requirements - IAT Level II) Requirements: a high school degree, or a GED, and three (3) years of relevant experience in system administration and experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration functions, OR a bachelor's degree in a relevant field, OR a master's degree in a relevant field. Roles and Responsibilities: Experience with Incident management, Problem management, Knowledge management. Ability to follow established protocols and procedures and apply industry best practices. Communicate clearly, both orally and in writing, in English. Have comprehensive knowledge of, and experience with, government regulations, policies, procedures, and limitations. Coordinate with the appropriate management levels, as required by applicable policies or procedures. Have working knowledge of latest versions of office automation software and recognize potential enhancements or limitations of new software utilized within their area of expertise/tasking. Experience providing scheduled and ad-hoc technical presentations to various audiences. Experience in conducting training for IT applications.

Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

General Atomics (GA), and its affiliated companies, is one of the world's leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies. We have an exciting opportunity for an experienced IT Support Technician to join out Information Technology team in Adelanto, CA. Under general direction, this position provides technical support for the installation, repair, and preventive maintenance of client computers and related systems including a variety of peripheral devices. Performs moderately complex installations, upgrades, and backups of software and hardware. Determines the method and procedure for resolving routine software and hardware failures. May identify network issues that relate to client computers. Provides technical information, prioritizes, and determines appropriate action on routine requests from all levels of employees. Must be adaptable and comfortable with change in a dynamic environment. DUTIES AND RESPONSIBILITIES: Self manages ticket queues priorities and leverage dashboards to provide timely support while effectively prioritizing ticket workloads Maintain accurate status, and notes pertaining to all tickets in queues. Installs, repairs, and perform preventive maintenance on a variety of moderately complex client computers and peripheral devices. Sets up and tests client computer systems, peripherals, and software, including operating systems. Provides general hardware, software, and network support to users, including user training and assistance. Guide users that are experiencing difficulties with client computers, peripherals, or software, either through in-person or remote support. Work parallel project efforts when necessary Maintains inventory accuracy by updating asset records and statuses, in accordance to asset status and movement Identifies, reports and collaborates with team members and external departments to resolve issues. Interfaces with vendors to resolve hardware/software issues. Supports service desk (tier 1) operations through collaboration, creating and maintaining documentation and adequate ticket hygiene. Rotating after hours on-call support. May use a vehicle to pick up or deliver hardware and software. Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company, and ensuring compliance with physical, digital, and cyber security standards. Expected to work in a safe manner in accordance with established operating procedures and practices. Other duties as assigned or required. We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply. Typically requires an Associate's degree with an emphasis in information technology, or a related discipline, along with two or more years of progressive client computer technical experience in an information technology department. May substitute a certificate in information technology from a recognized organization and equivalent experience in lieu of education. Requires comprehensive knowledge of IT policies and standard procedures, with broad understanding of current end-point landscape, relevant operating systems, associated peripheral equipment and virtual /cloud technologies. Requires knowledge of performance and time management principles and their applications. Must be customer focused and demonstrate the ability to: Resolve moderately complex technical situations Communicate and interface effectively with all levels of personnel Explain moderately complex technical information to customers and or leadership Familiarity with remote desktop tools and support platforms. Familiarity with various types of technologies: VPN, MFA, FIDO2 tokens, PKI, Mobile based authentication, M365, Active Directory role based access, and various Window Operating systems imaging & management practices Familiarity with ITSM framework Ability to manage multiple tasks at multiple locations and prioritize effectively Excellent written and oral communication and soft skills Must have a valid class C driver's license and able to work extended hours as required. Ability to travel 25% as needed Ability to obtain Secret security clearance U.S. Citizenship is required Preferred Qualifications: A+, MCSA, Security+ MAC OS, RHEL, or CentOS related certifications M365 Fundamentals, Microsoft Endpoint Administrator Certifications ITIL v4 Certifications ServiceNow

ADP is hiring a Client Service - Product Support Specialist -- Tax. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you seeking an inclusive environment with a culture of collaboration and belonging? If so, this may be just the opportunity you've been searching for! In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication. To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients. Ready to #MakeYourMark? Apply now! To learn more about Client Service at ADP, visit https://jobs.adp.com/teams-roles/client-service/ What you'll do: Be the Tax Expert. You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies. Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions. Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything. You will leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training. Demonstrate Client Focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner. TO SUCCEED IN THIS ROLE: You have at least two years of client service and/or call center experience OR Insurance/Financial Institution experience. Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution. You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills. A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include: Experience noted above OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

ADP is hiring a Client Service - Product Support Specialist -- Tax. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you seeking an inclusive environment with a culture of collaboration and belonging? If so, this may be just the opportunity you've been searching for! In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication. To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients. Ready to #MakeYourMark? Apply now! To learn more about Client Service at ADP, visit ************************************************ What you'll do: Be the Tax Expert. You will assist clients with tax deposits and filing. You may also manage inquiries from state and federal agencies. Be a Trusted Advisor and Problem Solver. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions. Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything. You will leverage your ADP product - services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training. Demonstrate Client Focus. You place a strong focus on client satisfaction. You will assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner. TO SUCCEED IN THIS ROLE: You have at least two years of client service and/or call center experience OR Insurance/Financial Institution experience. Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. You will need to communicate clearly and quickly to summarize a problem and explain a solution. You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel, as well as have excellent analytical and time management skills. A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include: Experience noted above OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Focus of this position is on managing the service issues reported to the Information Technology (IT) Department. Responsible for all aspects of IT Customer Support using management guidelines as resource. MINIMUM QUALIFICATIONS Education: High School diploma or GED required. Bachelors Degree in Computer Science and/or Business Systems is desirable. Experience: Two years experience preferred with increasing responsibility in IT Customer Support using a Service Desk management tool. Knowledge and Skills: Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Must be familiar with all aspects of the Microsoft Windows and Client/Server environments. Must have the ability to troubleshoot and help resolve all types of client hardware and software related problems. Have a working knowledge using Microsoft Office products such as Word, Excel, and Outlook. Knowledge of remote control tools. Knowledge of a Service Desk management tool. Physical Requirements: Must be able to perform the essential physical requirements of the job. PAY RANGE $22.83 - $34.25 The posted pay range reflects the lowest to highest pay that was available for this position at the time of posting and may be subject to change. Salary offers are determined by candidate's relevant experience and skills. For per diem positions, a standard rate is used based on market data and not the candidate's individual experience.

Join Us in Transforming Lives Every Day At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it's an opportunity to make a profound impact on countless lives. Job Type: Full-time; Non-Exempt Work Hours: Performs a forty-hour workweek as determined by assigned shift. Assigned days and/or shift can be changed according to staffing needs. Must be available to work evenings, holidays, and weekends. Work Setting: In-person Work Location: Azusa, CA Travel: The Information Technology Specialist is occasionally required to travel by personal auto or air to meeting sites and other locations. Summary of Functions: The IT Specialist is responsible for managing IT purchasing, renewals, invoicing, and vendor relations to ensure uninterrupted services and cost efficiency for the organization. This role serves as the primary point of contact for IT-related procurement, expense management, and financial reporting, while also supporting account management for hospital EMR systems. The position requires strong organizational and vendor negotiation skills, accuracy in handling financial processes, and the ability to leverage technology (such as ITSM) to streamline workflows, track assets, and automate renewals. Duties and Responsibilities: Procurement, Invoicing, and Vendor Management 1. Manage IT purchasing requests, including procurement of hardware, software, and office/facility supplies. 2. Track and process all IT and departmental renewals to ensure continuity of services. 3. Negotiate with vendors to secure good pricing, discounts, and contract terms, generating cost savings. 4. Maintain and oversee expense reports across multiple departments (IT, facilities, office administration, etc.). 5. Conduct monthly credit card reconciliation meetings to accelerate approval processes. 6. Resolve vendor disputes and secure refunds/credits as needed. 7. Collaborate with Finance to ensure accurate and timely submission of invoices, purchase orders, and supporting documentation. 8. Manage software asset inventory to track IT renewals and costs using systems such as ITSM. 9. Maintain accurate records of all invoices, purchase orders, and vendor agreements. Health Informatics/EMR Support 1. Assist with the creation and maintenance of EMR accounts across multiple hospital systems. 2. Track and prepare EMR account batch submissions for timely provisioning. 3. Document EMR-related workflows and support staff responsiveness tracking. 4. Collaborate with clinical and IT staff to resolve access issues and ensure compliance with hospital requirements. 5. Coordinate follow-ups on pending items and escalate to leadership as needed Secondary Job Functions: (Although the following job functions have been identified as “secondary”, any employee capable of performing the “secondary” job functions is expected to do so.) 1. Dedicated to the mission of OneLegacy and serving its Donor Families. 2. Maintain a neat and organized workstation and environment. 3. Attend department meetings and participate on committees as needed. 4. Pursue professional growth and development through training and continuing education. 5. Handle confidential donor, hospital, and vendor information with discretion and integrity. Skills and Abilities 1. Strong vendor negotiation, procurement, and cost management skills. 2. Proficiency in invoice management, purchase order systems, and financial documentation. 3. Excellent organizational and analytical skills, with the ability to manage multiple priorities. 4. Proficient in Microsoft Office Suite. 5. Strong interpersonal and communication skills for collaboration with vendors, finance, and internal stakeholders. 6. Proactive problem solver who can independently identify and implement process improvements. 7. Ability to work in a fast-paced environment and adapt to shifting priorities. Physical Environment/Working Conditions: Location: Primarily Azusa Corporate; occasional travel to Bakersfield, Redlands, Orange, and hospital facilities as needed. All OneLegacy buildings are non-smoking facilities. Travel: The Information Technology Specialist is occasionally required to travel by personal auto or air to meeting sites and other locations. Work Hours: Performs a forty-hour workweek as determined by assigned shift. Assigned days and/or shift can be changed according to staffing needs. Must be available evenings, holidays, and weekends as required. Job Qualifications: Education: Bachelor's degree (BS) in Business, Finance, Supply Chain, or related field preferred. Experience: Minimum 2 years of experience in procurement, vendor management, purchasing, or finance support. Experience in managing invoices, renewals, and vendor negotiations required. Exposure to healthcare, EMR system, or IT asset management is a plus, but not required. Skills: Proficient knowledge in MS Excel, Word, PowerPoint, Internet Explorer, Microsoft Windows, and Snag It programs. License: OneLegacy requires employees to maintain a current California driver's license and current vehicle insurance based on California minimum insurance coverage standards. Equipment: Reliable automotive transportation required. Salary Range: $61,700 - $84,400 The above salary range represents a general guideline; however, OneLegacy considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Benefits Medical/Dental/Vision Plans -Employer pays 90% of premium cost for employee and their dependents 19 days of PTO 2 Floating Holidays 10 Holidays Life Insurance Supplemental Life Insurance Wellness Plans Employee Assistance Program Pet Insurance Gym Onsite Mileage Reimbursement to applicable positions Tuition Reimbursement Employee Referral Program 403b Retirement Plan with an annual discretionary 8% Employer contribution School Loan Forgiveness

Job DescriptionDescription Now Hiring: Autism Support Specialist (Entry-Level) - Also known as a Behavior Technician Are you passionate about making a difference in the lives of individuals with autism and other developmental disabilities? Do you have a knack for fostering positive behavior and creating a supportive learning environment? Holding Hands Inc. is seeking a dynamic individual to join our team as a Behavior Technician. Location: Covina, CA Region | Sessions are completed in one of our beautiful clinics, the clients home, or another community location. We work diligently to schedule your clients within 20/miles or 30/minutes (whichever is closest) to your home to minimize commute time. Pay: $22-$28/hr depending on experience & education Schedule: Part-Time | 15 - 25+ hours per week Block Schedule Options Include: Block 1: Monday - Friday 3pm - 8pm Block 2: Monday - Friday 3pm - 6pm Block 3: Monday - Friday 5pm - 8pm Block 4: Monday, Wednesday, and Friday 3pm - 8pm What You'll Do as a Behavior TechnicianAs a Behavior Technician, you'll use a proven method called Applied Behavior Analysis (ABA) to support children and teens in reaching their full potential. You'll work one-on-one with clients in their home, school, or one of our welcoming clinics. Each day, you'll help your client learn new skills and reduce challenging behaviors in a fun, supportive, and meaningful way. What your day might look like: Work 1-on-1 with kids and teens with autism and other developmental needs Follow a personalized therapy plan created by our clinical team Use play, routines, and activities to help your client grow Track progress by taking notes and recording behaviors Encourage independence and build everyday life skills Celebrate every win-big or small! Don't worry if you're new to ABA-we'll provide you with thorough training to ensure you feel confident and prepared. You'll also have support from our caring, multi-disciplinary team every step of the way. Every child is unique, and so is our approach. We don't use cookie-cutter programs-instead, we tailor therapy to fit each client's needs, interests, and goals. If you're passionate about helping others, love working with kids, and want to make a real difference, this could be the perfect fit for you! Learn more here: ******************************************** Qualifications - What We Are Looking ForMinimum Qualifications High school diploma or equivalent 6 months of experience working with individuals with developmental disabilities (paid or unpaid) Must be able to lift at least 10 pounds, sit, and run as needed. Reliable source of transportation Must be comfortable commuting 20 miles or 30 minutes to client sessions Passion for working with children, youth, and young adults with developmental disabilities Preferred Qualifications Associate or bachelor's degree ABA experience or RBT Certified CPR certification in both pediatrics and adults Experienced and comfortable managing a wide variety of maladaptive behaviors, ranging anywhere from non-compliance, elopement, verbal and physical aggression, self-injurious behaviors, etc. Benefits & Perks - Things You'll LoveWhy join the Holding Hands Team? Make a meaningful impact: Join a team dedicated to helping students thrive academically and socially. Our work comes from the heart, not just a textbook or manual. The starting point of therapy is believing in the ability and potential behind every individual. Professional growth opportunities: Take advantage of ongoing training and development to enhance your skills and advance your career. In addition to supporting our client's growth, we value providing our staff with various growth opportunities to continue reaching their career goals by providing training opportunities for different modalities, supervision, and mentorship. Supportive work environment: Be part of a collaborative team that values diversity, inclusion, and mutual respect. DEI training for all new hires. Benefits & Perks! Great technology provided such as an iPad Fully reimbursed Registered Behavior Technician certification Paid travel time in between clients & Mileage reimbursement 401(k) with a company match Sick/mental wellness time off & Paid Time Off Unlimited Referral Bonus Monthly Registered Behavior Technician group meetings Monthly ABA Student meetings for individuals collecting supervision hours towards their BCBA/BCaBA Annual Performance Reviews with opportunity for pay increases No experience? No problem. If you care about kids and want to grow your skills, we'll teach you everything you need to know. Start your journey with Holding Hands today!

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class. SUMMARY DESCRIPTION Performs a variety of basic technical support duties in the operation and maintenance of computer network hardware and software systems in support of administrative and instructional users in assigned department(s). DISTINGUISHING CHARACTERISTICS The Technology Support Specialist I classification is distinguished from the Technology Support Technician classification in that this classification provides 2nd level end user support and troubleshoots basic network systems and software in coordination with higher-level staff. SUPERVISION RECEIVED AND EXERCISED Receives general direction from appropriate supervisor; checks with supervisor or higher-level staff regarding non-routine assignments. May provide technical and functional direction to assigned student workers. REPRESENTATIVE DUTIES The following duties are typical for this classification. * Installs, configures, troubleshoots, and maintains software, hardware, computer labs, and classroom hardware; troubleshoots, repairs, and maintains computers, printers, projectors, phones, other peripherals and their related software and accessories. * Documents, equipment inventories, software inventories, and repairs. * Provides end user support in the deployment of server-based data storage and records; trains end users on procedure for access and security of data storage. * Assist higher level staff to develop solutions for office and lab technology; Assists with vendors, District, and college personnel to develop and implement security standards. * Provides recommendations to the departmental manager concerning enhancements to the hardware and software inventory. * Provides training to end users on the proper use of technology equipment and information security. * Performs software updates and upgrades to computer systems and classroom software. * May assist the departmental manager with the technology budget for computer equipment software acquisitions and support; requests quotes and orders from vendors for equipment and software. * Assists administrators and staff with a variety of technical issues. * Collaborates with District and college personnel in the implementation of system configurations and software. * Participates in the development, documentation, and implementation of technology service management practices; works to develop standards and procedures for the implementation and support of hardware and software. * Refers more complicated issues to the higher-level staff; works collaboratively and, in a training capacity, assists higher-level staff to complete projects and tasks. * May provide guidance, training, and instruction to lower-level technology staff. * Stays current on relevant technology changes. * Performs other duties related to the primary duties. The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. CORE COMPETENCIES: Mathematical Facility * Performs operations involving counting, adding, subtracting, multiplication and division * Follow multi-step computational procedures and apply formulas * Apply basic algebraic or geometric reasoning and problem solving * Recognize approaches and algorithms for finding real world computational solutions * Computes and interprets descriptive statistics Critical Thinking * Analytically and logically evaluates information to resolve problems * Follow guide, SOP or other step by step procedures for locating the source of a problem and fixing it * May detect ambiguous, incomplete, or conflicting information or instructions Attention to Detail * Focusing on the details of work content * Shows care and thoroughness in adhering to process and procedures that assure quality * Applies knowledge and skill in recognizing and evaluating details of work * Applies skilled final touches on products Analyzing and Interpreting Data * Apply sorting, coding and categorizing rules * Analyze data * Read reports * Draw meaning and conclusions from quantitative and/or qualitative data Professional Integrity and Ethics * Follows a clear-cut set of rules * Understands practical necessity of rules and ethical guidelines * Shows consistency in behavior and judgement over a long term and varied situations Legal and Regulatory Navigation * Understanding, interpreting, and ensuring compliance with laws and regulations * Locates, understands, or provides factual regulator information * Works within the bounds and limits of what is permissible Using Technology * Working with electronic hardware and software applications * Using basic features and functions of software and hardware * Experiments and finds novel uses for standard features and functions * Adds, improves, modifies, or develops features and functionality Adaptability * Responding positively to change and modifying behavior as the situation requires * Accept and adjust to changes and the unfamiliar Innovation * Imagining and devising new and better ways of doing things * Fix what is broken; find solutions and fixes with resources at hand * Finds new approaches to performing familiar tasks * Create and invent new ideas; envision the unexpected, unexplored, untried Listening * Comprehend and verbal instructions and orally presented information * Recalls or retrieves key points in a conversation * Listen actively by rephrasing others' input cogently and accurately Professional and Technical Expertise * Applying technical subject matter to the job * Knows the rudimentary concepts of performing the essential technical operations * Possess recognized expertise outside of the organization Self-Management * Follows through on instructions and assignments * Self-directed and self- monitored in commitments and accomplishments * Redefines or reprioritizes activities within scope of responsibility Valuing Diversity * Shows acceptance of individual differences * Welcomes input and inclusion of others who may be different from oneself * Shows understanding and empathy for the challenges of groups seeking inclusion or dealing with perceived discrimination Lead, Advanced or Senior Level Positions Education/Training: * An Associate's degree with major course work in computer science or a related field. Experience: * Two (2) years of experience providing end user support consisting of responsibility for hardware, software, application support, and user training. Equivalency Provision: In the absence of an Associate's degree with major course work in computer science or a related field, the equivalent to completion of high school and four (4) years of experience providing network administration and support consisting of responsibility for hardware, software, application support, and user training is qualifying. Desired Experience: * At least one year of experience imaging computers in an enterprise or large-scale environment, * Demonstrated experience performing end-user technical support for a minimum of one year, providing hands-on assistance with hardware, software, account access, and troubleshooting. The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily indoors with travel to various locations to provide user support and attend meetings. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to travel to various sites throughout the day; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 35 pounds; to occasionally lift, carry, push, and/or pull heavier amounts of weight with or without assistance; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment. Hearing: Hear in the normal audio range with or without correction. The person selected for hire will be required to complete the following pre-employment requirements: * Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate. * Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement) * Tuberculosis (TB) risk assessment * Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details). Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's Administrative Procedures and Board Policies. Forecasted Recruitment Timeline (please note that delays may cause adjustments to this timeline): FORECASTED RECRUITMENT TIMELINE Internal HR Screening: 1/16/26-1/23/26 Testing: 1/26/26-2/6/26 1st Level Interviews: 2/16/26-2/20/26 2nd Level Interviews: 2/23/26-2/27/26 Board Date: 4/9/26 Projected Hire Date: 4/13/26

Under immediate supervision, install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment, including MS server, Defense Message Systems, and other authorized information technology systems. Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers. Integrate multiple information systems in a networked environment, evaluate and resolve customer information system problems, effect required hardware upgrades and repair to maintain mission capability. Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network. Install, optimize and troubleshoot Local Area and Base Area Networks. Familiar with Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Networks (VLANs), Virtual Private Networks (VPNs), and Network Address Translation (NAT).

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $16 - $18 per hour Salary Range: 16.9 - 18.4 We are an equal opportunity employer and participate in E-Verify in states where required.

Information Technology Specialist (ITS) Pay Range: $27/hour to $29/hour The Information Technology Specialist (ITS) provides essential support for health informatics and electronic medical record (EMR) systems across multiple hospital environments. This role is responsible for EMR account provisioning, workflow documentation, vendor coordination, and supporting clinical and IT teams to ensure seamless system access and compliance. The ITS also contributes to operational efficiency through strong organization, communication, and problem-solving skills. Primary Responsibilities: Health Informatics / EMR Support Create and maintain EMR user accounts across multiple hospital systems. Track, prepare, and submit EMR account batch requests to ensure timely provisioning. Document EMR workflows, procedures, and staff responsiveness for audit and improvement purposes. Collaborate with clinical, administrative, and IT personnel to resolve access issues and meet hospital compliance requirements. Monitor outstanding requests, coordinate follow-ups, and escalate issues to leadership when necessary. Secondary Responsibilities (Employees who are able to perform these duties may be expected to do so as needed.) Maintain a clean, organized, and professional work environment. Attend department meetings and participate in cross-functional committees. Pursue ongoing professional development through training, certification, and continuing education. Manage sensitive information-including donor, hospital, and vendor data-with confidentiality and integrity. Required Skills & Abilities Strong vendor negotiation, procurement, and cost-management abilities. Proficiency with invoice management, purchase order systems, and financial documentation workflows. Excellent organizational and analytical skills with the ability to handle multiple priorities and deadlines. Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Strong interpersonal and communication skills for effective interaction with vendors, finance teams, and internal stakeholders. Proactive problem-solving capabilities, including the ability to independently identify and implement process improvements. Ability to work efficiently in a fast-paced, dynamic environment with shifting priorities.

This is a continuous recruitment for an applicant pool to fill part-time, substitute, temporary, or hourly assignments on an as needed basis. Substitute compensation will be calculated using step 1 of the level the classification is placed on the Classified Salary Schedule. SUMMARY Under the direction of an assigned supervisor, the Information Technology (IT) Specialist provides technical support to employees and students by diagnosing, troubleshooting, repairing, installing, and maintaining computers and related hardware, software, mobile devices, and peripherals in physical and virtual environments, including computer labs and Hy Flex environments. Assists with hardware and software procurement, licensing compliance, and asset management. Performs network and operating systems maintenance functions following established procedures. Performs IT asset management. ESSENTIAL DUTIES AND RESPONSIBILITIES * Responds to help desk tickets, incoming calls, walk-ins, and emails regarding computer related hardware and software problems and provides follow-up support. Assists end-users with access difficulties, operating system and software malfunctions, and hardware repairs on laptops, PCs, virtual machines, mobile devices, and peripheral equipment. * Provide assistance to employees and students on using computer and software programs including remote access, and use of peripheral equipment. * Troubleshoots and performs various technical computer and peripheral repair duties that include diagnosing system failures, repairing or replacing parts, and testing. * Creates and deploys images; develops scripts to automate processes; plans, schedules, and completes computer refresh projects. Tests and configures applications and new software functionalities to applicable servers and platforms. * Provides technical support for computer labs on campus and off campus sites. Installs and maintains computers, peripherals, and software applications, including specialized systems to meet the Americans with Disabilities Act (ADA) requirements. * Provides technical support to desktop, remote, and network connectivity issues. Performs hardware and software tests using diagnostic and testing equipment. * Communicates with vendors as needed to resolve technical issues. * Provides print server maintenance and troubleshooting by creating printer queues, uploading printer drivers, and assigning users to printers. * Assists in troubleshooting to resolve network hardware and operations problems, including connectivity, internet access, electronic mail, and file servers. * Delivers, installs, and configures computers, VoIP devices, software applications, docking stations, printers, scanners, and other peripheral equipment. Sets up video conferencing equipment and administers conferencing software. Installs cables, IP cameras, wireless access points, Wi-Fi, network cards, and other networking components. * Coordinates, installs, and configures network components including computers, printers, cabling, phones, servers, and user accounts. * Provides guidance regarding instructional strategies for integration of technology in instruction. Provides technical support to students. * Develops and maintains internal media servers for campus-wide informational monitors. Coordinates IT support for events/productions with the event Manager. * Monitors security tools to reduce the risk of a security breach and improve efficiency of the network security infrastructure. Troubleshoots malware, ransomware, phishing, and other viruses. Conducts IT security training to employees and students. • Installs, configures, patches, upgrades, and maintains computer operating systems and software while ensuring compliance and compatibility with the network. Modifies software and analyzes software needs for modernizing processes and expansions. * Provides Hy-Flex support for classrooms, and audio-visual support for conference rooms and events. Installs, configures, and maintains portable units. Sets up and tests audio, visual, and associated equipment for campus events. * Keeps and maintains records of average response time, mean time to repair, end-user satisfaction, and the number of problems resolved within a given period. * Maintains Cisco Call Manager databases including Unity and Call Center. * Installs mounts, speakers, microphones, computer equipment, and other related technology in support of classrooms and Hy-Flex instruction. * Maintain an accurate inventory of all IT assets, including hardware and software. Track the lifecycle of IT assets from acquisition through disposal, ensuring proper documentation and reporting. * Performs other job-related duties as assigned. KNOWLEDGE AND SKILLS * Computer and mobile device operating systems. * Operating system and software patch management, group policies and profile support. * System and network troubleshooting and diagnostic techniques. * Enterprise desktop systems and related equipment. * Enterprise PC imaging and management tools and software deployment technologies. * Project management, asset management, and change control processes. * Principles of directory account management for computer environments. * Network and Wi-Fi technologies. * Hy-Flex and smart classroom control system configuration software and components. * Audio and Video production. * Research techniques to solve technical problems. * Network and phone technologies and systems protocols. • Interpersonal skills using tact, patience, and courtesy. * District organization, operations, policies and objectives. • English usage, grammar, spelling, punctuation, and vocabulary ABILITIES * Install, test, troubleshoot, maintain, repair and upgrade computer, network, phone, printing and audio-visual equipment and software. * Operate and test computer hardware, peripheral equipment, and applications software. * Troubleshoot and diagnose IT systems and peripheral equipment failures. * Install wiring and cabling for voice, video, and data. * Prepare and maintain maintenance and repair records, and reports. * Establish and maintain cooperative and effective working relationships with others. * Work independently with little direction. * Communicate effectively both orally and in writing. * Use customer service and telephone skills. * Meet deadlines and work under pressure. * Establish and maintain cooperative and effective working relationships with others. * Read, interpret and apply technical information, blueprints, and schematics. * Give one-on-one and small group presentations PHYSICAL ABILITIES Requires ambulatory ability to move to various office and classroom-type locations and to bend, stoop, crawl and reach to install cables and equipment. Requires sufficient hand eye coordination and dexterity to make small component connections. Requires sufficient visual acuity to read technical documents and instructions and align small components. Requires sufficient auditory ability to carry on routine conversations. Requires the ability to lift, push, and pull objects of medium weight (less than 75 lbs.) on an occasional basis. Requires the ability to work in confined areas with noise variations, dust, and limited ventilation. Must be able to complete District-sponsored training in occupational safety and health and hazardous materials awareness within a reasonable amount of time. PHYSICAL DEMANDS AND WORKING CONDITIONS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing a computer monitor. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. EDUCATION AND EXPERIENCE Any combination equivalent to: An associate degree in computer science or a related field plus two (2) years of related experience or equivalent combination of education and experience. IT certifications may substitute for education or experience. LICENSES AND CERTIFICATES May require a valid driver's license.