Help Desk Onsite Support
Technical support specialist job in Milwaukee, WI
The IT Site Support Specialist is responsible for delivering hands-on technical support to end users at the site, ensuring smooth operation of IT systems and infrastructure. This role is critical in maintaining a productive work environment by providing timely troubleshooting, resolving hardware and software issues, and ensuring consistent IT coverage during all business hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Communication with Users:
Provide support through different channels (phone, email, chat), maintaining patient, empathetic, and understanding communication.
Customer web page:
Review the details of this request to either approve or reject the registration.
End User Support:
Provide first-level and second-level support for desktops, laptops, mobile devices, printers, and other peripherals.
Troubleshoot hardware and software issues, escalating complex problems as needed.
Assist users with access, connectivity, and application-related issues.
Create and manage knowledgebase articles for commonly resolved incidents.
Local IT Operations:
Perform hands-on support for network equipment, servers, and AV systems.
Coordinate with centralized IT teams for deployments, upgrades, and maintenance.
Maintain inventory of IT assets and ensure proper documentation.
On-Site Coverage:
Ensure IT support presence during all business hours, including coverage planning for breaks, vacations, and absences.
Act as the primary point of contact for IT-related issues at the site.
Collaboration & Communication:
Work closely with global IT teams to align local support with company-wide standards.
Partner with manufacturing engineering and operations teams to support technology needs on the shop floor.
Communicate effectively with users and stakeholders to understand and resolve issues.
Recommend enhancements that will increase the overall efficiency and effectiveness of the Help Desk.
Compliance & Security:
Follow IT policies and procedures, including data protection and security protocols.
Support compliance initiatives and assist with audits as required.
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities for the position.
EDUCATION and/or EXPERIENCE
Associate or Bachelor's degree in Information Technology, Computer Science, or related field.
5+ years of experience in IT support or helpdesk roles.
OTHER SKILLS AND ABILITIES
Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications.
Knowledge of Microsoft Entra ID and multi-factor authentication (MFA) applications
Basic knowledge of hardware, software, and networking concepts.
Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Eager to learn and adapt to new technologies.
STRATTEC has a significant presence in Mexico; proficiency in writing and speaking Spanish is a plus
IT Support Specialist
Technical support specialist job in New Berlin, WI
Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what's next possible.
Who We Are
For over 100 years, Spincraft has been utilizing metal spinning and forming to solve its customers' greatest manufacturing challenges. Leading in metal forming solutions partnered for Aerospace, Defense, Energy, and more, Spincraft's mission has formed a division, Engineering Technologies Group (ETG), a part of the global Standex International team, with four locations worldwide.
What You'll Do
Reporting to the IT Manager, the IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role involves responding to user queries, diagnosing problems, and guiding users through step-by-step solutions. As a part of the divisional IT Team, this position will support multiple business units and be onsite at the New Berlin, WI location.
Provide technical support for end-users across the business units, including shop employees and administrative teams
Utilize the IT Support ticketing system to monitor, escalate, update, and close requests
Troubleshoot and resolve issues related to desktops, laptops, printers, and other plant-floor technology
Support manufacturing systems such as ERP terminals
Maintain and support wired and wireless network connectivity across the facility, including production areas
Assist with the setup and maintenance of IT infrastructure for new production lines or equipment
Coordinate with vendors and internal teams for hardware repairs and software updates
Ensure compliance with IT security policies and procedures, especially in relation to OT (Operational Technology) systems
Diagnose and resolve technical hardware and software issues
Install, configure, and maintain computer systems and applications
Support the deployment of new hardware and software
Maintain inventory of all equipment, software, and software licenses
Document internal procedures and update knowledge base articles
Escalate unresolved issues to the appropriate internal teams or vendors
Assist with onboarding and offboarding of employees (e.g., account setup, equipment provisioning)
Ensure security and privacy of networks and computer systems
Participate in after-hours support rotation as needed for critical systems
Attend meetings and trainings as assigned
Complete projects as assigned
What You'll Bring
Bachelor's degree in information technology, computer science, or related field required
Proven experience as a help desk technician or other customer support role
Good understanding of computer systems, mobile devices, and other tech products
Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow).
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus
Knowledge of Active Directory, Office 365, and basic networking
Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and willingness to learn other software
Reliable transportation
Strong interpersonal and problem-solving skills
Demonstrates high level of Emotional Intelligence when dealing with all levels of the company, clients, and vendors
Exceptional written and verbal communication skills
Ability to build and maintain strong working relationships
Ability to effectively manage time, multi-task, and pay close attention to details
Self-motivated professional with the ability to work independently and as part of a team
Regularly required to move, sit, and bend for various hours throughout the day
10-20% travel expected to divisional business units
What We Value
Experience with cybersecurity frameworks, such as: CMMC (Cybersecurity Maturity Model Certification), NIST SP 800-171
Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Technical Support Specialist
Technical support specialist job in Hartland, WI
The Technical Support Specialist provides technical support via phone, email, and web to resolve customer issues effectively and efficiently. This role requires strong troubleshooting ability, attention to detail, and continuous learning to maintain expertise across multiple software and hardware platforms. In addition, clear and proactive customer communication is essential to ensure understanding, build trust, and deliver a positive support experience.
Roles and Responsibilities
Respond to customer requests in a professional, timely, and effective manner.
Diagnose, replicate, and resolve software, network, and system-related issues using remote support tools.
Manage and perform software installations, upgrades, and configurations.
Manage and renew product license keys; maintain accurate records in CRM systems.
Write and maintain end-user documentation and internal knowledge base articles.
Collaborate with Engineering to escalate product defects or performance issues.
Provide after-hours on-call support as needed.
Contribute to product release testing and customer/internal technical projects.
Maintain a high level of service and professionalism with all stakeholders.
Ability to simultaneously manage several support cases.
A willingness to learn and become an expert on new systems, software, and procedures.
Stay current with emerging technologies relevant to ISE's solutions and customer environments.
Perform other duties as assigned by management, including, but not limited to, product release testing and customer/internal project work.
Qualifications and Education Requirements
College degree or equivalent combination of education and work experience.
Minimum 3+ years of experience in a client-facing technical support or customer product support role.
Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
High attention to detail and strong organizational skills.
Proven analytical and problem-solving abilities.
Demonstrated ability to work independently and as part of a team.
Professionalism, dependability, and a strong work ethic.
Experience managing escalated customer issues, coordinating with cross-functional teams, and ensuring timely resolution.
Proven experience in a customer-facing support role, such as product support, client services, or customer success, preferably in a B2B environment.
Technical Skills: Minimum 3+ years of experience required
Operating Systems: Proficiency in Microsoft Windows Server (2016-2025); Microsoft Office 365, exposure to IBM iSeries environments.
Databases: Working knowledge of Microsoft SQL Server (2016-2022), including basic querying and data management.
Networking: Understanding of TCP/IP, VPN connections, firewalls, and remote access technologies.
Support Tools: Experience with remote desktop software, ticketing/CRM systems, and system monitoring utilities.
Knowledge of Enterprise Resource Planning (ERP) preferred (ERP systems such as; INFOR XA, Business Central, and/or SAP)
Experience with scripting and programming languages such as Python, PowerShell, SQL, or RPG for process automation, data handling, and system integrations.
Experience supporting external customers with software or hardware products, including troubleshooting, training, and ongoing relationship management.
Preferred Skills:
Experience supporting MES (Manufacturing Execution Systems), or manufacturing-related software systems.
IBM iSeries/AS400 system administration or exposure strongly preferred.
Previous experience in roles such as Customer Success Specialist, Product Support Representative, or Client Services Coordinator is a plus.
At Information Systems Engineering, Inc (ISE), we help manufacturers improve their business operations with proven technology solutions. Our team are experts in the solutions and technologies we sell, delivering great results to our customers.
Today ISE has 3 primary product lines and solutions that we sell, implement and support:
Infor XA ERP - ISE is an Infor Channel Partner and reseller of the Infor XA ERP solution. Our team has deep expertise in helping customers upgrade and implement Infor XA ERP in their businesses. We can also host and manage our customer's Infor XA environment in the cloud.
IBM - ISE is an IBM partner selling IBM iSeries servers. We have staff with technical expertise to update, upgrade and optimize the IBM iSeries. In addition, we offer IBM iSeries cloud hosting and/or remote management services.
MV2 MES - Our subsidiary, Paper-Less, LLC, develops, sells, implements, and supports our proprietary MV2 MES (Manufacturing Execution System) solution that connects, monitors, and coordinates complex manufacturing systems, data flows, and people on the shop floor.
ISE was founded in 1984 with the purpose of creating rewarding opportunities assembled by genuine relationships. 40 years later, we continue to serve this purpose and operate according to our Core Values:
Water Yourself Daily - Nurture a positive mindset to live, learn, grow, and love what you do.
Fuel Wonder, Forge Ingenuity - Inspire and encourage curiosity to launch creative solutions.
Apollo (13) It - Challenge with passion, dedication, and teamwork. Urgent collaboration with the ability to adapt.
Walk In Their Shoes - Be mindful of all stakeholders and follow through with your commitments.
It's our legacy of working through these core values that enables our 10-year average employee tenure and 95% customer satisfaction rating. Our employees love what they do, and our customers praise the work we do for them.
Desktop Support Engineer
Technical support specialist job in Brookfield, WI
Job Title : Desktop Support Engineer
Duration : Fulltime
Responsibilities
“Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
OEM Vendor co-ordination for faulty or new hardware requirements
“IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application
“Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues
In Scope:
Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
Co-ordination with OEM on Hardware/Software issues
Ticket information documentation using ITSM tool.
Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
Articulate technical solutions to non-technical users in simple and easy to understand terms
Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another)
Uplift and reimage of leaver equipment and update of asset management system/CMDB.
Update of asset management system/CMDB according to Joiner Mover Leaver Process
Desktop Support - 60K
Technical support specialist job in Milwaukee, WI
Title: Site Support Technician | Milwaukee - Multiple Sites Pay/Salary/Benefits/Perks:
Contract Type: 6-Month Contract to Hire
Hourly Rate: $28-29/Hr
Salary upon Conversion: $60k (contingent upon experience)
Work from Home Policy: On-site 5 days a week. Reliable transportation required for travel between sites. Standard hours are 8am-5pm Central.
Work Environment/Culture: We are seeking an individual with strong communication skills and keen attention to detail. This role offers long-term growth opportunities within a supportive team environment.
Responsibilities:
Technical Support: Troubleshoot hardware and software systems. Provide support directly to nurses, clinic staff, and doctors through ticket resolution.
Must-Have Qualifications and Skills:
Experience: At least 3 years of experience in IT support, working on-site with users
IT Ticketing Systems: Familiarity with IT ticketing systems such as ServiceNow.
Communication: Strong interpersonal and communication skills.
Information Technology Support Specialist
Technical support specialist job in Menomonee Falls, WI
👋 About the Role
Are you the go-to problem solver in your circle? Do you love helping people and diving into technical challenges? 💡💻
We're looking for a Client Support Associate to deliver top-tier technical support for our client. If you enjoy troubleshooting, multitasking, and making someone's day easier this role is for YOU. 🙌
🌟 NOW HIRING: Client Support Associate 🌟
📍 Menomonee Falls, WI 53051
⏳ 03-Month Contract (Contract-to-Hire!)
🗓️ Schedule:
🖥️ 3 days → 8:00 AM - 5:00 PM
🌙 2 days → 10:00 AM - 7:00 PM
🔧 What You'll Do
✨ Identify, manage, escalate, and resolve technical issues
🛠️ Install & configure software, print drivers, and workstation tools
💥 Troubleshoot hardware, software, and basic networking issues
📡 Monitor systems, spot problems early, and take action
🤝 Provide excellent client-facing support
💻 Diagnose desktop/laptop software and application issues
🎯 What We're Looking For
✔️ 1-3 years of related technical experience (or equivalent)
✔️ 1-3 years of customer service experience
✔️ Strong communication & problem-solving skills 🗣️💭
✔️ Team player with flexibility and a great attitude 🙌
⭐ Bonus Points If You Have…
💼 Previous experience troubleshooting desktops, printers, and notebooks
📄 Strong skills in Microsoft Office
🛠️ 1-3 years of technical support experience
🚀 Ready to join a team where your skills
really
matter?
Apply today and take the next step in your IT career! 💼💙
Senior Information Technology Support
Technical support specialist job in Milwaukee, WI
CDW is happy to be partnering with our Milwaukee based company on this new Senior IT support Technician opportunity. Please find the details below and apply if interested:
Senior IT Support Technician
Contract Length: 6-month contract-to-hire
Work Arrangement: Onsite - Based in Milwaukee, but will require travel to various locations throughout Wisconsin
Target Pay Rate: $35-$40 per hour
Conversion Salary Range: $60k-$80k
Interview process: 2-3 step process
Notes:
Position is responsible for all sites throughout Wisconsin - candidates must be willing to travel for the role. Some sites are 4-5 hours from Milwaukee. For those sites, trips will be overnight (expected 1x each week but may vary).
Mileage, lodging and meals will be reimbursed. Once an FTE, this person will have access to use company vehicle for travel.
They are largely outsourced. They are insourcing some of the functions, including desktop and helpdesk.
This is a ground floor opportunity where someone will be able to help build things out at the company.
Currently, they don't have a ticketing system. All users requests come through phone calls and emails. This person may help with the evaluation and implementation.
This role is focused on supporting internal users.
Top three skills needed:
7+ years of proven IT support experience (Tier 1 and Tier 2)
Hardware and software setup, troubleshooting, and support
Experience diagnosing and resolving network connectivity issues.
Nice to haves:
Process development experience
Leadership experience
Essential Functions:
Advanced End-User Support:
Provide Tier 1 and Tier 2 support for workstations, laptops, printers, peripherals, and mobile devices, resolving hardware, software, and connectivity issues.
Troubleshoot Microsoft 365 applications (e.g., Teams, SharePoint, OneDrive, Outlook), user authentication, and Unified Communications as a Service (UCaaS) system.
Act as an escalation point for complex technical issues, ensuring timely resolution and minimal disruption to care delivery.
Device Standards and Security:
Develop and maintain standardized hardware/software images and configuration baselines for laptops, desktops, and mobile devices, ensuring HIPAA-compliant security settings (e.g., BitLocker, anti-malware, secure BIOS/UEFI).
Define and enforce end-user device and peripheral standards, including approved models and deployment guidelines.
Support endpoint hardening to meet DHS and CMS security requirements.
Onsite Technical Support:
Travel to facilities to provide escalated support, deploy equipment, and conduct IT asset health checks, ensuring compliance with CMS operational standards.
Collaborate with facility staff to identify IT needs, resolve infrastructure issues, and maintain accurate asset inventories for lifecycle planning.
Networking and Connectivity:
Diagnose and resolve local connectivity issues, IP conflicts, and Wi-Fi access point problems, ensuring consistent performance across facilities.
Manage and troubleshoot ISP and voice circuits, supporting their transition to a consolidated support model in collaboration with MSP infrastructure teams.
IT Insourcing and Process Development:
Contribute to their insourcing strategy by developing internal support workflows, documentation standards, and training materials.
Build and maintain a knowledgebase and internal tools to enhance support scalability and compliance.
Participate in IT projects to align systems with HIPAA, DHS, and CMS requirements.
Compliance and Documentation:
Ensure IT support practices comply with HIPAA (e.g., secure data handling), DHS and CMS standards.
Maintain detailed records of support activities, asset inventories, and compliance audits for regulatory reporting.
Desktop Support I
Technical support specialist job in Wauwatosa, WI
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications.
Participate in installing, configuring, and maintaining computer operating systems and images.
Install and troubleshoot peripherals for users.
Aid in troubleshooting smartphones and other related ad hoc devices.
Asks appropriate probing questions to gather relevant information to aid in resolution of request.
Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution.
Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business.
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures.
Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients.
Assists in special projects as needed.
Participates in on call rotation.
COMPUTER SKILLS:
Workstation, printer and peripheral maintenance and support skills.
General understanding of Client/Server environment.
Experience with Microsoft Active Directory and Azure Active Directory.
Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications.
Demonstrate an analytical approach to problem resolution.
Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software.
QUALIFICATIONS:
Ability to understand basic business practices.
Ability to manage working in a high stress environment.
Take ownership for work and initiative for requests, incidents and problems.
IT Professionalism in all aspects of the position.
Outstanding customer service skills and attitude.
Ability to prioritize projects and customer requests.
COMPETENCIES:
Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
Teamwork - Works as a team member across many locations; balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; recognizes accomplishments of other team members.
Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values and follows documented departmental policies and procedures.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions.
Communication - Demonstrates effective communication and achieves smooth handoffs; excellent customer service skills and acumen with the ability to consistently communicate successfully with all types of employees.
EDUCATION/EXPERIENCE:
1-5 years' experience supporting end users in a corporate environment. IT schooling could be used towards experience.
CERTIFICATES AND LICENSES:
No certifications required; A+ certifications preferred.
SUPERVISORY RESPONSIBILITIES:
No supervisory responsibilities.
Top Skills & Years of Experience:
6 months to 5 years' experience in
Desktop support
Deploying devices
On the fly device repairs.
Nice to Have Skills:
Workstation, printer and peripheral maintenance and support skills.
General understanding of Client/Server environment.
Experience with Microsoft Active Directory and Azure Active Directory.
Solid understanding of Microsoft products, including Windows operating systems and the Office
suite of applications
Service Technical Support Manager
Technical support specialist job in Racine, WI
Job Family for Posting: End User, Systems & Services Job Type for Job Posting: Full Time Apply now * Apply Now * Start applying with LinkedIn Start Please wait...
About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
Lead and develop a team of technical support specialists to provide dealers, customers, businesses, and field personnel with expert technical products and service support. Drive continuous improvement in product quality, customer satisfaction, uptime, productivity, and profitability while growing dealer service capability through effective team management and data-driven decision making. This is a hybrid position, and must be able to commute to either Racine, WI or Ames, IA at least three (3) days per week.
Key Responsibilities
* Lead, coach, and develop the High Horsepower Tractor team of technical support specialists, conducting performance reviews, providing feedback, and identifying professional development opportunities.
* Monitor and manage Technical Help Desk queue performance, ensuring timely case resolution and adherence to quality standards, response time targets, and first-call resolution metrics.
* Serve as escalation point for complex technical issues, coordinating with product engineering, field teams, and dealers to drive resolution.
* Analyze support ticket data and trends to identify recurring issues, training gaps, and opportunities for process improvement.
* Collaborate with Training, Product Marketing, and Engineering to communicate field issues and ensure product competency across the team.
* Manage team resources, scheduling, and workload distribution to meet service level objectives.
* Other related duties as assigned.
Experience Required
Education:Bachelor's degree in Agricultural Systems, Engineering, Business, or related technical field (or equivalent experience)
Experience:Minimum 5 years of experience in technical support, service, or field operations within agricultural equipment, heavy machinery, or related industry. At least 2 years of supervisory or team lead experience Experience with dealer networks and customer support environments preferred
Technical Skills:Proficiency in CRM/case management systems (Salesforce, ServiceNow, or similar) Ability to analyze data and generate reports using Excel, Power BI, or similar tools Familiarity with agricultural equipment systems, diagnostics, and precision farming technology preferred.
Preferred Qualifications
* Strong coaching and people development skills
* Clear communicator, comfortable presenting to leadership and coordinating across departments
* Organized and capable of managing multiple priorities in a fast-paced environment
* Excellent interpersonal and customer service skills
* Problem-solving mindset with ability to drive issues to resolution
Pay Transparency
The annual salary for this role is $105,750.00 -$141,000.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
What We Offer
At CNH, our people are at the heart of everything we do. That's why we offer a comprehensive benefits program designed to support your health, well-being, and long-term success. From competitive compensation to flexible work arrangements and opportunities for continuous development, our benefits reflect our commitment to creating an environment where employees feel supported and empowered-both personally and professionally. We believe that when you're given the tools to thrive, you can drive meaningful impact. At CNH, you'll not only find the resources to succeed today-you'll find the foundation to grow a career and build a future.
Click here to learn more about our benefits offerings! (US only)
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
If you need reasonable accommodation with the application process, please contact us at ******************************.
Apply now
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IT Support Intern - Milwaukee Property and Casualty (onsite)
Technical support specialist job in Brookfield, WI
Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman, now or in the future. Who We Are Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding, mortgage and healthcare financing, risk management and regulatory compliance, data analytics, and business transformation.
Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (****************************************** to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability.
Milliman's Milwaukee-based Property and Casualty practice is one of the leading experts in property and casualty insurance matters. We advise clients on a wide range of issues - from estimating loss reserves to developing rating plans and evaluating mortgage collateral for government agencies, mortgage lenders, and investors. Our consulting work is supported by a powerful toolkit of analytics software solutions. As innovators in risk assessment, Milliman embraces technology and builds renowned data-driven tools that evaluate risk for a wide variety of applications.
The Opportunity
Milwaukee Casualty's IT Support team ensures that all of our technology is in seamless working order for everyone within the 80+ person practice. Our end-user systems include hardware, network storage, software, networking, and telecommunications. Just as important as your relevant technical knowledge will be your customer-oriented communication skills, as you'll be handling multiple tickets and resolving issues with attention to detail. Whether your day includes setting up equipment at a workstation, running diagnostics in a remote session, tackling challenging IT projects, IT audits, or answering an ambiguous help ticket, you'll provide solutions and expertise in response to a wide variety of requests.
This internship merges the fast pace of "break/fix" IT with exciting opportunities to find ways to enhance our existing solutions and introduce innovative technologies. This is a great opportunity for someone who wants to leverage their tech support experience and is ready to develop additional skills in a professional services environment.
The IT Support team works onsite in our office in Brookfield WI, providing IT support during Central Time business hours. The IT Support Intern will commit to a regular schedule, working at least 10 and up to 37.5 hours per week, all onsite.
Responsibilities and expectations:
* Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users
* Resolve technical issues in a timely manner and research incidents with the utmost attention to detail
* Prioritize tickets based on urgency and/or priority with the information given
* Create, update, and review technical process documentation
* Contributing to IT knowledge base
* Solve technical problems on the fly
* Complete auditing tasks
* Physically install and configure new hardware, software, and systems
* Complete hardware refresh workflows
* Provide A/V support for in-office meetings
* Communicate clearly and kindly to end-users
* Follow internal approval workflows
* Provide orientation and guidance to users on how to operate new software and computer equipment
* Complete thorough research and exhaust all possible resources when investigating an issue
* Complete compliance standards for retired assets
* Responsible for physically relocating and configuring existing equipment based on user needs. Must be able to lift 30 lbs.
What We Are Looking For
Required:
* Some experience supporting and troubleshooting Windows 11 and Microsoft software solution technologies, as well as hardware (desktop, laptop, printer, conferencing equipment, mobile devices)
* Knowledge of Microsoft Windows 11 and O365 environment
* Basic knowledge of TCP/IP networking
* Willing to learn and expand personal knowledge base as technology needs evolve
* Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team
* Organized approach to solving problems
* Professional demeanor in oral and written communication
* Receptive to constructive feedback
* Candidate must currently be pursuing a bachelor's or master's degree
* Able to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 30 lbs, climb stairs, balance, stoop, kneel, crouch, and/or crawl
Preferred:
* Experience with deploying or creating images
* Exceptional attention to detail
* Willing to learn and expand personal knowledge base as technology needs evolve
* Experience using Active Directory to manage resources
* Experience supporting non-Windows platform(s) e.g. Linux or Mac, operating systems
* Previous experience working in an office or professional services environment
Location
This position is based out of the Milliman office in Brookfield, WI. Candidates hired into this role must be willing to work onsite 3-5 days per week, on an agreed-upon schedule, with some flexibility. Candidates must already be local to the Milwaukee area. No paid relocation assistance will be provided. The expected application deadline for this job is February 27, 2026.
Benefits
We offer competitive benefits which include the following based on plan eligibility:
* Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
* 401(k) Plan - When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.
* Paid Time Off (PTO) - Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.
* Transportation - Pre-tax savings for eligible transit and parking expenses.
Equal Opportunity
All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman, now or in the future.
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Technical Support Specialist
Technical support specialist job in North Chicago, IL
Full-time Description
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Great Lakes, IL.
This position is contingent upon award.
How Role will make an impact:
Technical Proficiency:
Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure)
Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
Operating System command line execution (e.g., ipconfig, netstat)
Cloud computing service and deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)
Security Awareness:
Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes
Support and Service Delivery:
Risk management processes (assessment and mitigation)
Incident data analysis and trend identification Service desk best practices
Customer service and communication skills
Technical training development and delivery Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
Standard Operating Procedure (SOP) development and maintenance
Requirements
What you'll need to have to join our award-winning team:
Clearance: Must possess and maintain an active Secret Clearance
Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
IAT II Certification
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Technical support specialist job in Franklin, WI
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Intern in Brookfield, WI
Technical support specialist job in Brookfield, WI
International is not just building trucks - it's forging the future of mobility. As a global industry pioneer, International is assembling a team of makers, problem solvers, and future world builders. Together, we are not just imagining a better world - We're shaping it, one innovative solution at a time.
As the commercial vehicle industry undertakes its most significant transformation in a century, International is on a mission to redefine transportation and is ushering in a new era of complete and sustainable transport solutions.
The IT Infrastructure Internship in Brookfield Wisconsin will provide you with valuable experience and an opportunity to gain exposure to IT operations within a real-world business environment. At International, we offer a 12-week internship designed to give hands-on learning and professional growth opportunities.
This internship is a 12-week, full-time program. Start dates for this program are fixed and available on the following dates only:
* May 11
* May 18
* June 1
Candidates must be able to start on one of the dates listed above and commit to the full 12-week duration. This will be an on-site position in Brookfield, WI
Responsibilities
Project
The Brookfield Datacenter is coming up at 50 years of age, and a lot of systems have come and gone, but sometimes remnants remain, such as network cabling, power cables, rack systems, etc. that are often left in place when a server or other system has been removed.
This is a hands-on project, and applicants should have comfort or willingness to use power tools and get a little sweaty and dusty.
Responsibilities include, but are not limited to:
* Assisting Building Engineer in cleaning out outdated hardware and infrastructure.
* Assisting System Engineers in installing new systems.
* Diving into system administration and network tasks.
Minimum Requirements
* Pursuing a Bachelor's or Master's degree
OR
* For Legal Jobs: Pursuing a Juris Doctor degree or Doctor of Law degree (J.D.)
Additional Requirements
* Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. does not anticipate providing employment related work sponsorship for this position (e.g., H-1B or F-1 status)
Desired Skills
* At least Sophomore standing for undergrad at the time of application
* Able to work at least 12 weeks (starting the end of May or early June through August)
* Previous applicable internships
* Self-starter
* High level of computer skills (Microsoft Applications and Internet)
Benefits and Compensation
We provide a competitive total rewards package which ensures job satisfaction both on and off the job.
The expected compensation hourly pay ranges for hires into our campus intern openings is $27 - $32/hour. The hourly pay rate is based on year in school and is non-negotiable.
You can learn more about our comprehensive benefits package at ********************************************
Company Overview
ABOUT TRATON
With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth.
ABOUT INTERNATIONAL
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit **********************
* International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement
We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email ********************* to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.
Auto-ApplyIT Intern
Technical support specialist job in Racine, WI
Job DescriptionTWIN DISC, Inc. has a proud history of engineered transmission and propulsion solutions for equipment that fuels the world, feeds the globe, and creates our societies' infrastructures. Through the ingenuity of our employees, we've built a strong company that is respected throughout the world and is a leader in the markets we serve.
The IT Intern will be responsible for implementing an IT service management solution (ITSM) to improve visibility and prioritization of IT work, as well as opportunities to automate or eliminate recurring requests. The scope of this work includes defining use cases, configuring business rules, user interface design and testing. In addition, the intern will create an implementation plan and develop user training documentation.
Requirements/Qualifications:
Must be enrolled in a Bachelor's degree program in Computer Science, or other related field.
Flexible, fast learner that is results oriented
Strong communication skills with a great team player mentality
Excellent time management, organization skills, and strong work habits
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IT Intern
Technical support specialist job in Milwaukee, WI
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Job Description
Position Purpose:
Student Exploration and Experience Development (SEED) is a 12-week internship opportunity at Veolia for students to gain hands-on experience in sustainability and ecological transformation. They will work on real-world projects, receive mentorship from industry professionals, and participate in workshops and networking events. The program aims to nurture talent, promote innovation, and foster meaningful connections between students and industry professionals. Overall, the SEED program provides students with the skills, knowledge, and connections needed to make a positive impact in the industry.
Program Dates: June 1, 2026 to August 21, 2026.
Primary Duties/Responsibilities:
Executes tasks directly related to functional projects and/or process improvements.
Communicates issues and roadblocks related to areas of responsibility.
May assist in research or special projects in a variety of areas in order to fulfill business initiatives and meet business objectives.
May be asked to prepare and deliver insights and recommendations based on analyses.
Produces findings and draws conclusions from analyses.
Makes oral and written recommendations to management.
Work Environment:
Environments vary by internship function from office to field to plant.
Our aim is to provide tangible industry job experience to each intern.
Qualifications
Education/Experience/Background:
High School Diploma/GED is required.
Working towards a four year degree and you have Senior status in Computer Science, Data Science, or a related major.
3.2 Cumulative G.P.A required.
Knowledge/Skills/Abilities:
Strong communication skills, including written, verbal, listening, presentation and facilitation skills.
Demonstrated ability to build collaborative relationships.
Additional Information
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
IT Technician
Technical support specialist job in McHenry, IL
This candidate will also work closely with our IT Team to maintain, develop, plan and deploy computer, network and server hardware and software for the facility as well as to the field. This will include managing the helpdesk support system, security access, remote location support and management of software/hardware purchases. Work in conjunction with software/hardware vendors during deployments/issues.
ESSENTIAL DUTIES AND ACCOUNTABILITIES:
● Network Administration (Maintain, Troubleshoot, Repair)
● Maintaining & repairing 50-200 computers & 50+ servers
● Troubleshooting of software/hardware issues
● Reload and repair PC as needed.
● Maintain On and Offsite backups.
● Server Administration knowledge
● Phone System knowledge
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
IT Project Coordinator Intern (Summer 2026)
Technical support specialist job in Milwaukee, WI
**What You Will Do** + Assist in the coordination and tracking of one or multiple IT projects within the IT Project Portfolio (projects related to Security, Customer Experience, or US Manufacturing). + Contribute to the development and implementation of IT PMO process improvement initiatives, especially those leveraging AI technology.
+ Collect and analyze project data to identify trends, risks, and opportunities for improvement.
+ Hands-on project management experience working with IT Leads and Business Relationship Managers (BRMs) to initiate, plan, and obtain funding for an approved Global IT project.
**How You Will Do It**
+ Helping to maintain project schedules, track Phase Gate and Budget progress.
+ Preparing reports and presentations for senior management.
**What We Look For**
+ Currently enrolled as a full-time student at an accredited U.S. college or university
+ Pursuing an undergraduate degree in Information Technology, Computer Science, Business Administration or related field.
+ Ability to be in the greater Milwaukee area in the summer
+ Duration: Summer 2026. Up to 40 hours per week. Part-time during the school year may be available.
+ Working Arrangements: Hybrid internship - must have a quiet workspace away from interruptions, with the option to work in the office. Be able to maintain regular contact with the supervisor/team via virtual methods.
+ PLEASE NOTE that applicants must be authorized to work for any employer in the US without the need for sponsorship, now or in the future.
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**What you get:**
+ Global market strength and worldwide market share leadership
+ HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility
+ Clarios has been recognized as one of 2025's Most Ethical Companies by Ethisphere. This prestigious recognition marks the third consecutive year Clarios has received this distinction.
**Who we are:**
Clarios is the force behind the world's most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials-setting the standard for sustainability in our industry. At Clarios, we're not just making batteries; we're shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios-where your power meets endless possibilities.
**Veterans/Military Spouses:**
We value the leadership, adaptability, and technical expertise developed through military service. At Clarios, those capabilities thrive in an environment built on grit, ingenuity, and passion-where you can grow your career while helping to power progress worldwide. All qualified applicants will be considered without regard to protected characteristics.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com . We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report (********************************************** . We want you to know your rights (*********************************************************************************************** because EEO is the law.
**A Note to Job Applicants:** please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.
**To all recruitment agencies** : Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
Clarios is the creator behind the world's most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry.
**A Note to Job Applicants** : Please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.
Intern - IT Business Analyst (Summer 2026)
Technical support specialist job in West Bend, WI
Recognized as a
Milwaukee Journal Sentinel
Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Award-Winning Internship Program
We're proud to be named to the RISE Professionals Elite 50 Internships List, a national recognition that honors top internship programs in the insurance industry. This award highlights our commitment to providing meaningful, high-impact experiences through mentorship, education, leadership development, diversity and inclusion efforts, networking opportunities, and more.
Our internship program offers students a dynamic opportunity to gain hands-on experience, build valuable relationships, and develop essential skills while contributing to projects that support our mission and values. From day one, interns are empowered to make meaningful contributions and participate in professional development programming designed to prepare them for future success.
Job Summary
West Bend Insurance is currently seeking students for our 2026 Summer IT Internship Program!
As a Business Analyst Intern at West Bend, you will enjoy meaningful experience, one on one mentorship, and the opportunity to work on impactful projects. If you are looking to grow and develop the skills necessary for a future IT role, apply now!
Responsibilities & Qualifications
Responsibilities
Analyze current processes and elicit requirements
Collaborate with a software development team to create new solutions that satisfy the opportunities or problems to support business goals and objectives
Manage and analyze business data to support decision-making and improve organizational efficiency
Solve real business problems as part of an agile delivery team
Opportunities
Pair with a mentor to learn and grow your analyst skillset
Work in an exciting, fast-paced office environment embedded on a software development team with access to the best amenities West Bend has to offer
Give back to the community by participating in a community service project
Preferred Experience and Skills
Enrollment in a Risk Management & Insurance or similar program
Strong critical thinking and problem-solving skills
Enjoys working as part of a team
Please note - 2026 Summer IT Internship Program participants can work at our West Bend office location.
EEO
West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
Auto-ApplyDesktop Support Engineer
Technical support specialist job in Wauwatosa, WI
Job Title : Desktop Support Engineer
Duration : Fulltime
Responsibilities
“Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
OEM Vendor co-ordination for faulty or new hardware requirements
“IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application
“Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues
In Scope:
Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
Co-ordination with OEM on Hardware/Software issues
Ticket information documentation using ITSM tool.
Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
Articulate technical solutions to non-technical users in simple and easy to understand terms
Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another)
Uplift and reimage of leaver equipment and update of asset management system/CMDB.
Update of asset management system/CMDB according to Joiner Mover Leaver Process
Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time
Technical support specialist job in Milwaukee, WI
About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training - Great Lakes, IL (11 weeks)
FC Strand - Great Lakes, IL (16 weeks)
ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training