Technical support specialist jobs in West Virginia

JOB TITLE: IT Support Specialist PAY RATE: $35-39/hour We are a national aerospace and defense staffing agency seeking highly qualified candidates for a position with a top-tier client. Job Details: Job Type: Contract (7-8 months with potential for extension) Industry: Aerospace / Defense / Aviation Benefits: Medical, dental, and vision (Cigna) Perks: Bonus potential + Priority access via Tier 1 supplier Openings Nationwide: Thousands of opportunities across the U.S. Qualifying Questions: Are you a U.S. person as defined under ITAR regulations? Do you meet the educational and experience requirements for this role? Can you commute to the job location or relocate if necessary? Summary: Demonstrate initiative and strong time management skills while managing ticket queues and supporting onsite staff Administer and maintain Windows Server 2016+ environments Provide end-user support for desktop operating systems and applications Manage email administration tasks, including user accounts, permissions, password resets, and troubleshooting login/profile issues Troubleshoot and triage alerts from system and network monitoring tools Perform basic virtualization administration, including VM reboots, resource allocation, and architectural support Support and maintain Active Directory, Group Policy, DNS, and DHCP Troubleshoot Windows and mobile OS hardware and software issues Support Remote Desktop Services and VPNs (SSL/IPSec) Troubleshoot Microsoft 365 products (Exchange, SharePoint, OneDrive, Teams) using GUI and PowerShell Assist with patching and vulnerability management Support Microsoft Autopilot deployments Provide intermediate support for backup and recovery solutions Troubleshoot common remote access tools (e.g., RDP) Maintain a basic understanding of core networking components Create and maintain IT documentation and standards as technologies evolve Support and troubleshoot audio/visual (A/V) systems and equipment Requirements: Bachelor's degree or equivalent combination of education and experience (e.g., 4+ years of relevant experience) Minimum 1 year of IT experience (Helpdesk, Service Desk, or MSP environment) Ability to lift up to 35 pounds Ability to sit or stand for extended periods while working in an office environment U.S. Person (export compliance requirement) Preferred Qualifications: CompTIA Security+ certification MS-900 and/or AZ-900 certifications Experience in a fast-paced environment, such as an MSP Strong hands-on experience with Active Directory, Group Policy, DNS, and DHCP Proficiency supporting Windows, mobile OS platforms, RDS, VPNs, and Microsoft 365 Familiarity with patching, vulnerability management, and backup solutions Experience with Microsoft Autopilot Strong A/V troubleshooting and support skills About Us: The Structures Company is a premier national aerospace and defense staffing agency specializing in contract, contract-to-hire, and direct hire placements. We deliver expert workforce solutions across engineering, IT, production, maintenance, and support roles. As trusted partners to major aerospace OEMs and Tier 1 suppliers, we connect professionals with opportunities to grow and excel in the aviation and aerospace industries. Eligibility Requirements: Must be a U.S. Citizen, lawful permanent resident, or protected individual under 8 U.S.C. 1324b(a)(3) to comply with ITAR regulations. Keywords: aerospace, aviation, engineering, maintenance, aircraft design, defense Take your career to new heights-apply today!

+ We design, build, and fly advanced aircraft and enabling technologies. We are searching for a talented and self-motivated IT Support Specialist to help us advance the future of flight. + As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation and security of our IT infrastructure. + You will maintain and improve the technical systems of our company to ensure all employees have the technology they need to complete their work, and the organization's important files and information remain safe and intact. + You will provide technical support to our staff, manage and maintain our systems, and contribute to the development of our IT processes and strategies. **Job Description:** + Demonstrates initiative and possesses strong time management skills. + Efficiently manages ticket queues while providing support to onsite staff. + Proficient in administrating and maintaining Windows Server 2016 and above. + Possesses a high level of knowledge in supporting and managing desktop operating systems and applications. + Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues. + Capable of troubleshooting and triaging monitoring system alerts for system and networking environments. + Basic virtualization administration skills, including rebooting virtual machines, resource allocation, and basic architecture knowledge. + Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP. + Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues. + Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec). + Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell. + Familiar with patch and vulnerability management. + Experience with Microsoft Autopilot. + Intermediate knowledge of Backup Solutions. + Proficient in troubleshooting common remote solutions such as RDP. + Basic understanding of core network components. + Maintains standards and documentation as products and technologies evolve. + Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems. **Minimum Requirements:** + Education/experience typically acquired through advanced education (e.g. Bachelor) or an equivalent combination of education and experience (e.g. 4 years' related work experience). + Minimum 1 year in IT (helpdesk/service desk/MSP) **Preferred Requirements:** + Security+ (CompTIA Security+) + MS-900 / Client-900 + Previous experience in a fast-paced environment, such as an MSP, is a plus + Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP. + Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues. + Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec). + Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell. + Familiar with patch and vulnerability management. + Experience with Microsoft AutoPilot. + Intermediate knowledge of Backup Solutions. + Proficient in troubleshooting common remote solutions such as RDP. + Basic understanding of core network components. + Maintains standards and documentation as products and technologies evolve. + Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems. **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

GovCIO is seeking a Junior Network Administrator to join our team, supporting a critical program with the U.S. Coast Guard. This position is primarily onsite in the Kearneysville, WV area, with the possibility of occasional remote work based on operational needs and management approval. Responsibilities The Junior Network Administrator will be an integral member of the Information Technology Operations Center (ITOC), a 24/7 facility dedicated to ensuring seamless operation and robust security of critical IT infrastructure. This role involves assisting with the management, maintenance, and optimization of network systems to support continuous operations and mission-critical activities. Assist in the management and maintenance of network systems within a demanding 24/7 operational environment to ensure high availability and security of critical IT infrastructure. Support the configuration and management of a variety of network devices, including routers and switches. Utilize network monitoring and analysis tools such as Wireshark and SolarWinds to proactively monitor basic performance, identify potential issues, and support rapid resolution efforts. Follow and enforce stringent network security protocols and industry best practices to protect sensitive data and systems. Conduct initial troubleshooting for common network issues related to TCP/IP protocols and VLAN management, escalating complex issues as needed. Collaborate effectively with internal teams and stakeholders to ensure seamless integration of network services and operational efficiency. Be available for shift work as required by the 24/7 operational needs of the ITOC. Qualifications Bachelor's with 2-5 years (or commensurate experience) Minimum of 2-5 years of experience in network administration or related roles Current DoD 8570 IAT Level II certification (e.g., Security+ CE, CySA+, CCNA Security) Basic proficiency in configuring and managing network devices (routers, switches) Foundational knowledge of TCP/IP Protocols, VLAN Management, and basic Routing and Switching concepts Hands-on experience with network monitoring and troubleshooting tools (e.g., Wireshark, SolarWinds) Strong knowledge of network security protocols and best practices Ability to thrive in a 24/7 operational environment, including availability for shift work A relevant associate's or bachelor's degree in Information Technology, Computer Science, or a related field is preferred; relevant experience may be considered in lieu of a degree. Clearance Required: Ability to maintain an active Secret clearance Preferred Skills and Experience US Coast Guard experience is highly preferred Relevant networking certifications such as Network+, CCNA, or equivalent Experience working with enterprise networks and datacenter environments #JP #HCS #USGC Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $61,850.00 - USD $83,000.00 /Yr.

Marshall Health Network is seeking a highly motivated and detail-oriented Tech Support Specialist to provide technical support and assistance to end users. The ideal candidate will troubleshoot hardware and software issues, coordinate department moves, and ensure smooth technology operations. Key Responsibilities: Troubleshoot user logon issues, including password resets and account access problems Diagnose and resolve issues with scanners, printers, and related peripherals Assist with the coordination and execution of department moves, ensuring technology is properly set up and functional Set up new computers, including hardware installation, software configuration, and network connectivity Prepare and maintain training rooms, ensuring computers, projectors, and other tech equipment are operational Work tickets in the ticketing system, documenting issues, resolutions, and follow-up actions Provide excellent customer service and technical support to end users Collaborate with IT teams and other departments to ensure a seamless technical environment Maintain and update technical documentation related to IT support processes

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Title: IT Technician Type: Full-Time, Non-Exempt The IT Technician is a key member of the IT department, responsible for providing technical support and resolving help desk tickets for staff across the organization. This role ensures the smooth operation of computer systems, hardware, software, and network infrastructure. The IT Technician performs the essential functions listed below, while meeting the quality and service standards developed by the agency. Essential Functions: • Responds promptly to help desk tickets and provides technical support to end users via phone, email, and in person. • Diagnoses and resolves hardware, software, and network issues for desktops, laptops, printers, phone system, and mobile devices. • Installs, configures, and maintains computer systems and applications according to company standards. • Assists with onboarding and offboarding employees, including account setup and equipment provisioning. • Documents support activities, solutions, and user instructions in the help desk system. • Escalates complex issues to senior IT staff or external vendors as needed. • Maintains inventory of IT equipment and assists with asset management. • Supports IT projects, system upgrades, and routine maintenance tasks. • Ensures compliance with IT policies, procedures, and security standards. • Communicates effectively with staff, providing clear guidance and technical information. • Proactively identifies opportunities to improve IT processes and user experience. • Provides onsite support as need to office staff at various locations Knowledge, Skills & Abilities: • Strong oral and written communication skills; able train and explain technical concepts to non-technical users. • Ability to function well in a fast-paced and sometimes stressful environment. • Excellent interpersonal and customer service skills. • Strong organizational skills, attention to detail, and time management abilities. • Proficient with Microsoft Office Suite and Windows operating systems. • Familiarity with basic networking concepts and troubleshooting. • Ability to learn new technologies and adapt to changing environments. Requirements Education and Experience: • Prior experience in IT support or help desk role required. • Associate's degree in information technology, Computer Science, or related field preferred. • Experience with NinjaOne or other RMM and ticketing tools preferred. • Experience with Office 365, Cisco Meraki, SQL Database preferred • Basic knowledge of local and wide area networks (LANs and WANs) preferred. • Industry certifications (CompTIA A+, Network+, or similar) a plus. Travel and Schedule: • Must be willing and able to travel to various locations within the agency footprint to support onsite needs (~15% of schedule) • Must be able to work evenings and weekends to support updates and technical issues on occasion (~5% of schedule) The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Blue Ridge Risk Partners is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as individual with a disability, or other applicable legally protected characteristics. Salary Description $55,000 - $65,000

The Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs. + Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability + Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards. + Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs + Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age. + Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition. + Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM + Optimize the utilization of Hertz internal repair technicians + Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases. + Manage vended shops deliverables, ensure capacity to deliver expected OOS results. The salary for this position is **$65,000/yr + bonus potential + company vehicle** Schedule: **Tuesday-Saturday** While this position is remote, the ideal candidate will be required to sit in either the **Atlanta** or **Dallas** area **Educational Background:** Four-year college degree preferred, HS diploma required Technical Certifications, automotive mechanical repair and body damage **Professional Experience:** 3 years of previous maintenance management experience Experience working in cross functional teams LSS certifications a plus (YB, GB) **Knowledge:** LSS experience Strong technical vehicle knowledge Familiarity with Hertz rental practices and/or RAC operations a plus **Skills:** Leadership Familiar with Automotive technology Inventory Management Training & Development Process Oriented Computer literate and detail oriented **Competencies** : Drives Execution Effective Communication Manage up and down support chain Drive Collaboration Effective Communication Mentor and coach Builds Talent Demonstrates Initiative Display Region Perspective Operational Excellence Passion for Customer Service & Stakeholder Success Strategic Thinking Principled Leadership Use Insightful judgment Trust and Integrity Personal Accountability Agility and Adaptability Change manager Principled leadership - high level of integrity. Detail oriented The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times. NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work off an extension ladder. Work in noisy, fast paced environment with distracting conditions. Move about facility and stand for long periods of time. Read and write handwritten notes. Lift and carry up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Range: 8.75 - 14.5 We are an equal opportunity employer and participate in E-Verify in states where required.

Job Description We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through the problem-solving process Follow up with customers, provide feedback and see problems through to resolution Utilise excellent customer service skills and exceed customers' expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of help desk procedures, products and services Requirements Proven working experience in providing help desk support Proficiency in English Working knowledge of help desk software, databases and remote control Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation BS degree in Information Technology, Computer Science or equivalent

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Ergon - West Virginia, Inc. in Newell, WV currently has an opening for an Information Systems Support Technician. We are a great company with great pay and great benefits. Ergon is a relationship-driven company that values each employee's willingness to learn and contribute to the team. We are family owned and we pride ourselves on maintaining a small company feel. The Information Systems Support Technician provides end user support for hardware, software and technology systems. Information Systems Support Technician Responsibilities: Keep safe work habits as the highest priority at all times Develop good working relationships with all co-workers, customers, and associates. Respond to user support requests via phone, email and through a ticketing system. Support PC deployment, imaging, system updates, and asset tracking. Maintain technical documentation in help desk and asset management systems. Provide informal user technical training and support. Assist with A/V equipment, office setups and departmental admin tasks. Collaborate on escalated IT issues and projects. Support IT security and data protection protocols. Respond to call out duties as assigned. Demonstrate purposeful growth to develop new skills and identify and execute continuous improvement projects. Information Systems Support Technician Requirements: Requires a high school diploma or equivalent required; Associate degree or higher in a relevant field is preferred. Relevant technical certifications (e.g., Comp TIA A+, Microsoft Fundamentals, ITIL Foundation, CCNA). Experience in help desk, technical support, or administrative support. Knowledge of Microsoft Windows OS and desktop application maintenance. Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint, Visio, Teams) Experience with help desk ticketing and job tracking systems. Familiarity with SAP or enterprise software systems. Experience with data visualization tools such as Tableau or Power BI. Strong communication, organization, and time management skills. Ability to work independently and within a team. Customer service mindset. Professionalism and discretion in handling confidential information. Basic administrative skills. Must meet physical requirements of the position. Applicants must submit a resume to ********************* and include wage requirements. Must be able to pass a pre-employment drug screen and background check. A clean MVR is required. Ergon offers a competitive benefits package: 401(k) with company match, Health, Life, Dental, Vision, Paid Holidays, Vacation, Sick Leave, Tuition Assistance and Profit Sharing. Ergon - West Virginia, Inc. is an EEO/AAP employer Employment offer contingent upon pre-employment drug test, background check, and MVR.

What is this job? Provides direct childcare services, ensures that day to day supervision of residents is consistent with agency standards and effectively works as a member of an interdisciplinary team. Assumes the role of Unit Supervisor in their absence. What does the benefits package look like? Accrue vacation at the rate of three weeks per year, plus two floating holidays to use, plus 10 paid holidays when Everstand is closed. That is over 30 days of time off per calendar year ! Paid sick and bereavement leave Up to 3% annual match to retirement contributions Health insurance is available via CareFirst BlueCross BlueShield. Professional & Career Development including Tuition Reimbursement and Continuing Education Assistance Fully Paid CEUs Clinical supervision within your work hours and provided by Board Certified Supervisors Licensure expenses are fully covered What is this company? Everstand? New name, same enduring commitment. This year, we are celebrating 150 years of serving children and families through our work to enrich communities, one family at a time. As we reflected on our history and contemplated our bright future, one thing become clear: the name “Board of Child Care” no longer represented the vast array of services we offer. We are thrilled to share that our name has changed to Everstand! Our holistic range of residential, mental and behavioral health support, trauma recovery, case management, and educational services will continue to grow and expand. Learn more about our rebrand at everstand.org. What is the Caminos Program? You would be helping children who have recently migrated to the United States and are seeking opportunities for reunification with family as well as the chance to pursue their education and legal immigration cases. Everstand calls this our Caminos program, and we see it as a fulfillment of our purpose as a non-profit: to enrich communities, one family at a time. What does this job do specifically? Essential Functions: Model and act in accordance with Everstand 's core values: safety, empathy, relationships, and impact. Honor differences, acknowledge uniqueness, and amplify all voices. Partner with Everstand's Equity, Diversity, and Inclusion (EDI) committee to build (and participate) in trainings and group experiences that strengthen Everstand's commitment to EDI. Model the use of inclusive language. Demonstrate and practice Everstand 's leadership mindset, “Choose kindness. Solve problems and learn together. Make it happen.” Consistently implements each resident's treatment plan and completes documentation, as required, including facilitating Supportive Counseling Services, such as Individual and Group Supportive Counseling, as a Certified Supportive Counselor for residents Accurately administers medication according to physician and/or nurse's orders and documents the medication administration record (MAR), as a Certified AMAP (Training to be completed within 6 months acceptance of Lead TSS/ESS position). Actively encourages and reinforces resident's participation in maintaining established standards of cleanliness and orderliness in their living unit and the surrounding campus. Ensures that each resident's health needs are identified and met within the specified time frame. Demonstrates understanding of the various programs at the Everstand in order to adequately orient staff and residents to the program. Actively encourages and supports each resident's need to achieve satisfactory academic performance. Participates in the development of unit activities, recreation activities and spiritual life awareness while providing direct supervision as required. Provides direct mealtime supervision to assure that residents are provided a balanced meal and that dining procedures are consistently followed. Completes a thorough inventory for each resident's belongings upon admission, discharge and on a quarterly basis. Completes assigned unit system responsibilities and documentation, as needed. Contributes to the prevention and management of challenging behaviors by implementing the everstand's Behavior Support and Therapeutic Crisis Intervention techniques. Ability to organize staffing and therapeutic programming. Able to engage children in positive decision making. Obtain and maintain certification as a “user” in Everstand's electronic health record software system, Cx360. Promotes effective communication through compliance with logbook policy. Fulfills the responsibility of Back Up Campus Supervisor On-Call on a rotating basis. What shifts would I work? Are full time positions available? We are hiring for FULL TIME (40 hours a week) positions with benefits! Front end: Sun 9:00 am-10:30 pm; Mon 2:30 pm-10:30 pm; Tues 2:30 pm-10:30 pm Wed 12:00 pm -10:30 pm. What experience and education do I need? Required Education and Experience High School diploma or equivalency plus 3 years of working with youth in social service setting. Preferred Education and Experience Bachelor's degree plus 1 year of working with youth in social service setting. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Everstand is committed to the policy that all persons have equal access to its programs, facilities, and employment without regard to race, color, national origin, genetic information, pregnancy, ancestry, gender, sexual orientation, age, religion, disability, marital or veterans status. Everstand is a drug, tobacco and alcohol-free workplace and an equal opportunity employer by choice.

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-2 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

GovCIO is seeking a Junior Network Administrator to join our team, supporting a critical program with the U.S. Coast Guard. This position is primarily onsite in the Kearneysville, WV area, with the possibility of occasional remote work based on operational needs and management approval. Responsibilities The Junior Network Administrator will be an integral member of the Information Technology Operations Center (ITOC), a 24/7 facility dedicated to ensuring seamless operation and robust security of critical IT infrastructure. This role involves assisting with the management, maintenance, and optimization of network systems to support continuous operations and mission-critical activities. Assist in the management and maintenance of network systems within a demanding 24/7 operational environment to ensure high availability and security of critical IT infrastructure. Support the configuration and management of a variety of network devices, including routers and switches. Utilize network monitoring and analysis tools such as Wireshark and SolarWinds to proactively monitor basic performance, identify potential issues, and support rapid resolution efforts. Follow and enforce stringent network security protocols and industry best practices to protect sensitive data and systems. Conduct initial troubleshooting for common network issues related to TCP/IP protocols and VLAN management, escalating complex issues as needed. Collaborate effectively with internal teams and stakeholders to ensure seamless integration of network services and operational efficiency. Be available for shift work as required by the 24/7 operational needs of the ITOC. Qualifications Bachelor's with 2-5 years (or commensurate experience) Minimum of 2-5 years of experience in network administration or related roles Current DoD 8570 IAT Level II certification (e.g., Security+ CE, CySA+, CCNA Security) Basic proficiency in configuring and managing network devices (routers, switches) Foundational knowledge of TCP/IP Protocols, VLAN Management, and basic Routing and Switching concepts Hands-on experience with network monitoring and troubleshooting tools (e.g., Wireshark, SolarWinds) Strong knowledge of network security protocols and best practices Ability to thrive in a 24/7 operational environment, including availability for shift work A relevant associate's or bachelor's degree in Information Technology, Computer Science, or a related field is preferred; relevant experience may be considered in lieu of a degree. Clearance Required: Ability to maintain an active Secret clearance Preferred Skills and Experience US Coast Guard experience is highly preferred Relevant networking certifications such as Network+, CCNA, or equivalent Experience working with enterprise networks and datacenter environments #JP #HCS #USGC Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $61,850.00 - USD $83,000.00 /Yr.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.