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Technical support specialist jobs in Wilmington, DE - 507 jobs

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  • Information Technology Help Desk Administrator

    Margolis Edelstein 4.4company rating

    Technical support specialist job in Philadelphia, PA

    IT Helpdesk Administrator Position Type: Part-Time We are seeking an IT Helpdesk Administrator to join our team and serve as a critical link between IT management, technicians, and firm staff. This role will ensure smooth day-to-day communication, ticket assignment, and Level 1 follow-up while supporting asset management across all offices. Responsibilities: · Manage IT equipment inventory and asset tracking across multiple offices. · Ensure daily ticket assignment, communication, and follow-up while IT management and technicians focus on projects. · Act as a communication bridge between IT and Margolis Edelstein staff. · Assist with documentation and process improvement for IT operations. · Provide other general firm-related administrative support and assistance as necessary. Qualifications: · Strong organizational and communication skills. · Experience with IT ticketing systems and asset management. · Ability to multitask and support both technical and administrative needs. · Professional demeanor and willingness to assist across departments. Application Question(s): Are you comfortable working in an onsite setting? Work Location: In person
    $28k-37k yearly est. 1d ago
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  • Desktop Support

    Alpha Technologies USA 4.1company rating

    Technical support specialist job in Wilmington, DE

    We are looking for a support person to provide on-site coverage for the Investments Business area, answering calls and being able to route it to the correct support person. The individual will also be required to do desk side support, resolving basic hardware and software problems. This person will be supported by a senior technician who will guide them through the process. The main purpose is to help provide on-site coverage as there are two support shifts, 7:30 am to 3:30 pm and 9:30 am to 6:00 pm. There is a one week rotation schedule for each shift and it is very important that the person be on-site and on time each morning. He or she will have 24 hour access to a senior technician at all times to help support the end users. The person may be assigned during down times, such as helping with PC and software inventory, hardware installations, projector setup for conferences, etc. Position Objective: The End User Specialist I will be responsible for providing technical and business process support for end-user applications. In this role, the End User Specialist I will work closely with our business and technology partners to monitor, track, and triage incidents reported by application end-users. The individual will be responsible to quickly evaluate information, engage and assist technology staff, and communicate issues to help remediate and resolve production issues efficiently and effectively. The individual will: Provide technical and business process support to application end user community. Respond to and communicate timely and effectively with end users providing professional, courteous, and knowledgeable service. Act with an appropriate sense of urgency and follow up to ensure issues are resolved to satisfaction while ensuring SLA compliance. Communicate and recommend business processes, procedures and diverse information to resolve customer issues. Gather end-user information, research internal knowledgebase and documentation for known solutions, isolate causes and take restorative actions while minimizing disruption to business operations. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken through resolution. Evaluate documented resolutions and analyze trends for ways to prevent repeat occurrence. Communicate application incidents and issues to key stakeholders, including management, development teams, end users, and unit leaders. Escalate incidents and issues when required; manage escalation through resolution and closure with the end-user. Identify, classify, and prioritize business critical issues, including production defects, fixes, and enhancements. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. Provide UAT testing support of production defect resolutions during testing phases. Provide recommendations for support process improvement and implement changes. Qualifications Principal Accountabilities: Support Group Operations through the maintenance of existing system structure (related subsystems and applications). Provide user support on system-related issues. Ensure timely response to basic end-user inquiries and incidents, proper documentation and timely resolution leveraging resources from throughout the Group organization. Responsibility for ensuring that incident information is communicated effectively to the proper Technology and business contact points. Actively support implementation to validate application health and stability. Research, analyze and test application defects that involve basic system logic and interfaces with other Group systems Identify, classify, and prioritize production defects, ensuring proper awareness and escalation of critical issues, and appropriate understanding of business process impact. Collect and document relevant information related to production defects discovered, including affected application, details regarding defect reproduction, and expectations regarding appropriate application functionality. Perform application testing to validate technology solutions and fixes for production defects, and support post resolution activities. Timely identify, track, manage and resolve issues and risks Maintain expertise of business processes associated with the use of group applications. Skills and Knowledge: Skills: General Risk Management and situation management skills Ability to prioritize and multi-task balancing technical, business, and other drivers. Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Ability to rapidly create concise, accurate and grammatically correct documentation to support incident recovery, including executive summaries, action logs, and information records. Ability to effectively prioritize and execute tasks with a sense of urgency in a high-pressure environment to ensure SLA compliance and rapid issue response. Knowledge: Working knowledge of and experience with Windows Operating systems 7, 10 and Server General knowledge of the Microsoft Office 2013, Lotus Notes. Working knowledge of and experience with supported applications, including an understanding of Investments Market Data software. General understanding of application interdependencies and affect those interdependencies have on supported business operations. Education and Experience: Education: BA/BS in Business Administration, Computer Science, Information Systems or equivalent experience preferred. Experience: 3-5 years experience in a role requiring strong communication and interpersonal skills, leading complex rapidly-created working groups towards the common goal of resolving an incident, coordinating activities, understanding relative priority and commanding respect during fast paced, high pressure incident control group meetings. 3-5 years experience in a role requiring strong documentation and writing skills, ability to communicate rapidly and effectively through the written word. 3-5 years of employee benefits insurance experience preferred. Additional Information Send me your resumes at vince@alphait. us Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist
    $43k-58k yearly est. 60d+ ago
  • IT Support Specialist

    Artech Information System 4.8company rating

    Technical support specialist job in Philadelphia, PA

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: IT Support Specialist Location: Philadelphia, PA Duration: 12+ Months They will be responsible for taking inbound and outbound calls They are migrating from hex to o365 Taking control of screen helping them with queries. WebEx. Interpersonal and strong communication skills Written as well they will contact vendors directly Exemplary customer service experience Adaptability to change - This project enhances every time for making better user experience for customer. Will work with Ticketing system. Previous Email migration project will work. Call centre exp. plus Remedy experience will be ideal Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 ************ [email protected]
    $56k-86k yearly est. 1d ago
  • IT Support Specialist

    Holt Logistics 3.7company rating

    Technical support specialist job in Gloucester City, NJ

    An IT Support Specialist Level I provides technical assistance and support to users experiencing hardware, software, or network issues. This role is critical for ensuring the smooth operation of an organization's IT systems and empowering employees to use technology efficiently. Key Responsibilities Respond to user inquiries and support requests regarding computer systems, software, and hardware. Diagnoses and troubleshoot technical issues, including hardware, software, network, and peripheral problems. Install, configure, test, maintain, monitor, and upgrade workstations, servers, printers, and related hardware and software. Monitor IT assets (such as computers, servers, network devices, and software licenses) to ensure availability, performance, and compliance with company policies. Track and manage the inventory of IT assets, including asset assignment, lifecycle status, and location. Provide remote and onsite support, including resolving incidents via phone, email, or ticketing systems. Maintain and update technical documentation, including issue logs and solutions. Enforce IT policies and procedures to ensure system security and compliance. Monitor system performance, conduct regular maintenance, and apply software patches and updates. Collaborate with other IT teams to escalate and resolve complex issues. Assist with onboarding/offboarding processes for employees. Stay current with technological advancements and recommend improvements. Required Skills & Qualifications CompTIA A+, Network+, Security+ certification is desirable. Microsoft Certified Professional (MCP) desired. Experience in IT support, help desk, or technical troubleshooting roles. Strong knowledge of PC operating systems (Windows, mac OS), networking basics, and hardware troubleshooting. Able to evaluate network performance and make necessary recommendations. Familiarity with ticketing systems, remote support tools, and IT asset management platforms. Proficient with SolarWinds platform. Excellent communication and customer service skills. Ability to explain technical concepts to non-technical users. Strong problem-solving and organizational skills.
    $51k-95k yearly est. 48d ago
  • Technical Support Specialist

    City of Philadelphia 4.6company rating

    Technical support specialist job in Philadelphia, PA

    The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Technical Support Specialist works as part of a highly collaborative group that's responsible for installation, configuration, and management of desktop and laptop computer systems. In addition to providing desktop support, you will participate in projects such as our ongoing Active Directory migration and multi-factor authentication rollout that require the Technical Support Specialist to learn new technologies and provide support for the creation of new processes for the team. The Technical Support Specialist will report to the Water Information Center Manager. This is a great opportunity for someone looking to increase their technical knowledge and abilities while at the same time using that knowledge to positively impact services for Philadelphia residents. Essential Functions Customer Relations: Provide 1st tier support to customers Answer help desk calls and create tickets in incident tracking system documenting support requests Resolve assigned support tickets while keeping end user informed of the status of their request Provide support to remote facilities using both remote tools and traveling to various facilities Respond to end user inquiries by phone\email\chat Create clear and detailed documentation Explain technical issues to end users Technical: Troubleshoot issues with Windows operating systems, printers, and installed software Configure laptops and desktops by installing operating system and updating needed drivers and firmware Create and deploy images for laptops and desktops Install software Determine technical issues to escalate to tier 2 & tier 3 to support customers Competencies, Knowledge, Skills and Abilities Skills: A+ Certification Ability to work independently and as a team member Excellent communication skills to translate technical language to non-technical personnel and customers Excellent customer service skills Excellent time-management skills Ability to meet multiple competing deadlines Ability to overcome obstacles to customer solutions to satisfy customers Ability to quickly learn new technologies Knowledge Of: MS Office and other PC software Adobe Acrobat Web Browsers (Chrome, IE, Firefox) Windows desktop operating systems Software licensing Printers Remote Desktop VPN Software Qualifications High School Diploma or GED Knowledge of PC hardware & A+ certification Minimum 2 years of experience in a Desktop Support role Must have a valid PA Driver's License and the ability to lift 50 lbs. NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience Additional Information Salary Range: $45,000 - $59,000 Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************
    $45k-59k yearly 60d+ ago
  • IT Technical Support Specialist

    Connexus Technology 3.5company rating

    Technical support specialist job in Philadelphia, PA

    We are seeking an IT Technical Support Specialist to join our team. The ideal candidate will have experience in supporting help desk operations, managing ticket assignments, and resolving technical support requests across multiple locations. The role requires strong problem\-solving skills, the ability to work independently, and familiarity with IT policies and procedures. The IT Technical Support Specialist will be responsible for diagnosing user problems, providing solutions with limited supervision, and ensuring efficient and effective customer support. RESPONSIBILITIES Manage and document all support requests in the designated tracking system(s). Verify the availability and proper installation of computers, software, applications, and components. Receive and assess user requests to identify error situations and technical problems; monitor tickets for successful resolution. Determine if issues are related to hardware, software, or network; assign tasks to technicians based on request type, severity, urgency, and availability. Educate users on proper policies and procedures for accessing IT support services. Maintain detailed records of all assets, including hardware, software, systems, components, warranties, subscriptions, renewals, and more, in the tracking system(s). Create and maintain documentation for workflow processes, policies, and procedures. Provide technical support and services to all onsite locations, including over 220 locations in Philadelphia. Maintain personal transportation and be comfortable traveling within the city of Philadelphia. Be flexible with work hours, including nights, weekends, and on\-call availability when necessary. Perform related tasks as required. QUALIFICATIONS Required Proven experience in technical support and help desk operations. Ability to establish and maintain effective working relationships with team members. Strong skills in troubleshooting and diagnosing technical issues, with experience performing minor maintenance and repair tasks. Ability to evaluate computing equipment and provide recommendations to management based on cost, efficiency, and compatibility. Experience in analyzing and resolving network\-related problems. Ability to modify network computing equipment and peripheral devices to meet user needs. Willingness and capability to perform physically strenuous tasks such as installing or replacing cables, carrying heavy equipment, climbing ladders, and working in confined spaces. Flexibility with work schedules, including availability for on\-call duties. Preferred Experience in documenting and implementing IT policies and procedures. Familiarity with IT asset management and tracking systems. Experience providing technical support across multiple locations. Strong communication and organizational skills. This position requires a dedicated professional who is ready to tackle technical challenges and provide exceptional support to our team and customers. If you have a passion for IT support and enjoy working in a dynamic environment, we encourage you to apply. ABOUT US Headquartered in Philadelphia PA, Connexus Technology provides organizations in a wide variety of industries with IT Staff Augmentation and Digital Transformation solutions. For twenty years, Connexus has helped customers improve their operations and profitability with innovative software solutions, and expert consultants. Connexus has won numerous awards, such as innovative business of the year by the Philadelphia Chamber of Commerce and Healthcare Consultants of the year by the United Way and the Philadelphia business journal. Connexus has long understood that our value resides in the expertise of our people and our processes to support their success. To date, our vision is to be an organization where the sky's the limit; a place where people have an opportunity to reach their fullest potential through career opportunities in technology and business. We want to act as a beacon of light in the global community through sustainable business practices that exemplify servant leadership. Applicants must be authorized to work for any employer in the U.S. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"640565244","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Work Experience","uitype":2,"value":"5+ years"},{"field Label":"Industry","uitype":2,"value":"Connexus Open Positions"},{"field Label":"Salary","uitype":1,"value":"85000\-95000"},{"field Label":"City","uitype":1,"value":"Philadelphia"},{"field Label":"State\/Province","uitype":1,"value":"Pennsylvania"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"19103"}],"header Name":"IT Technical Support Specialist","widget Id":"**********00893001","awli IntegId":"urn:li:organization:650437","is JobBoard":"false","user Id":"**********00713003","attach Arr":[],"awli ApiKey":"77v54tckbg0tin","custom Template":"3","awli HashKey":"ecde8ca2ebe25c184c43d4f9e0ad3cb61afdfef148f9cb4a023194e35ec55ee04af92f362a3563b950851da946c40e89cfcc9632807b2b9fe1faf2ca33050fa1","is CandidateLoginEnabled":false,"job Id":"**********03435222","FontSize":"12","location":"Philadelphia","embedsource":"CareerSite","logo Id":"swe9j5b3bd0037cdc4bd095d80d8fcda2f423"}
    $42k-79k yearly est. 60d+ ago
  • Help Desk Support IV (Contractor)

    Apidel Technologies 4.1company rating

    Technical support specialist job in Philadelphia, PA

    Job DescriptionPlease note that this is not an IT support role. This is more of an Accounts Payable customer service rep. This is an office-based position. Per the Agreement, selected candidate will need to be eligible to return to office. Please note that suppliers will need to attest via Smartsheet prior to the offer being submitted in Beeline. Issuetrack - this is the ticketing system that is used tickets received from employees and vendors tickets assigned to team members and they work through issues; may triage to other teams as necessary Must have good understanding of different processes within procurement to pay this group takes total accountability for each ticket from start to close Moved to a new instance of the same system recently, not only provide a response but also lead that submitter to be able to resolve in the future - important for that person to help be more forward thinking. Must have good analytical skills Phone etiquette - not a lot of calls, but must be able to take calls and enter in ticketing system as needed Supporting various projects as needed 8-5p EST All virtual right now, but plans to transition into the office eventually; local to be in the office Interview process - 1st with manager, 2nd with direct leader and his leaders Looking for those with any customer service experience those who worked with any program (not necessarily Issuetrack) This is for the Accounts Payable team. They had these previously as a Customer Service role, but they wanted a higher caliber candidate who could kind of consult with the managers to help them correct whatever issues they may have in the future so they had to use the helpdesk template as it has a higher bill rate. Its handling any issues/questions from procurement to payment. So if managers or various vendors have questions about their invoicing, they will submit a ticket through the Issuetrack system. This person will take that ticket, and reach out to resolve the issues....then follow back up with the manager/vendor. Looking for those with strong customer service experience. The manager there now came from a retail background. Just need a polished professional who also can pick up the AP process quickly. Please ensure that the candidates submitted are aware about the temp to perm aspect of this opportunity. The role has a 3-6 month learning curve and the manager wants someone who is serious about the role and that means they would be potentially required to come into the HQ office this year.
    $30k-40k yearly est. 5d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support specialist job in Wilmington, DE

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $31k-44k yearly est. 14d ago
  • Information Technology

    Vp 3.9company rating

    Technical support specialist job in Philadelphia, PA

    Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
    $40k-88k yearly est. Auto-Apply 60d+ ago
  • Helpdesk Specialist

    Arete Technologies 4.5company rating

    Technical support specialist job in Radnor, PA

    Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description MUST HAVE: Previous IT Service Desk experience including: Experience investigating and supporting end user technology including hardware, printers, phones, and software Active Directory experience including password reset and basic user and security administration Experience with laptop reimaging Proficient in Microsoft Office applications including MS Outlook Excellent communication and strong customer service skills Qualifications Need Local Candidates Additional Information Best Regards, Paramjot Singh
    $35k-50k yearly est. 1d ago
  • IT Technician

    Digacore Technology Consulting

    Technical support specialist job in Cherry Hill, NJ

    About Us: Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Fast Team IT Technician to join our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our client's business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team. About the Role: We are seeking a highly skilled and motivated individual to join our team as a Fast Team IT Technician. In this role, you will be providing remote support to our clients over the phone, in chat, and via email. Your primary objective is to ensure clear communication with clients and assist them with their technical issues. The ideal candidate possesses strong problem-solving skills, technical knowledge, and excellent communication skills. Primary Responsibilities: Provide first-level support for service requests, ensuring timely and professional resolution of technology-related issues, including workstations, servers, printers, networks, and vendor-specific hardware and software. Deliver remote IT support, including in Windows servers, Active Directory, Office365, and DNS. User creation/termination app install, printer setups. Monitor the remote monitoring and management system for alerts and notifications, promptly responding through service tickets. Maintain and update system documentation using ConnectWise and IT Glue. Communicate professionally with clients, providing exceptional service and support. Job Qualifications: Basic understanding of troubleshooting systems. Strong interpersonal skills, including effective communication, active listening, and a customer-centric approach. Ability to diagnose technical issues and provide efficient solutions. Excellent multitasking skills and adaptability to rapidly changing environments. Quick learning ability for new software and troubleshooting tools. Self-motivated with a sense of urgency to meet service commitments. Recognize when it's appropriate to escalate support tickets. Strong problem-solving skills and a proactive attitude. A+ or other relevant certification Benefits: Nationwide medical insurance. Dental insurance. Life insurance gifted to all employees. Long-term disability insurance gifted to all employees. FSA and HSA options. 401k match Generous paid time off. Mental health days Paid certification assistance We are an Equal Opportunity Employer!
    $35k-72k yearly est. 13d ago
  • IT Technician

    Legends Global

    Technical support specialist job in West Conshohocken, PA

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. IT Technician Thunder Ridge Nature Arena DEPARTMENT: Information Technology REPORTS TO: IT Director FLSA STATUS: Part-Time, Non-Exempt LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! Essential Duties and Responsibilities Diagnose software and hardware problems. Be ready to assist staff and faculty with IT related problems when called upon. Track, prioritize, and document requests using an IT support request system. Install and configure new computers and other IT equipment. Repair and upgrade different types of computers (software and hardware). Identify problems and repair printers, phones, copiers and scanners. Perform regular updates of servers. Sets up and tears down videoconference equipment. Assists with the move in and move out of shows. Provides billing statement information to the Accounting Department. Assists clients with programming their equipment for the Internet. Removes all connections at the completion of shows. Assists MIS Manager when needed. Performs other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High School Diploma or GED Associates degree in the Technology field Previous large scale venue experience Skills and Abilities Knowledge of: Terminology used in the telecommunications field Telecommunications installations Cat5 wiring ISDN and IP protocols Videoconference theories Fiber modes Data base entry, i.e. Maintain inventory Network Ability to: Read exhibitor blueprints of phone connections. Coordinate, program, and assign phone/IP numbers for show managers. Trouble-shoot PC and basic printer. Operate modern office equipment, including computer, fax, phone, and copy machine. Operate a motor vehicle. Operate radio devices. COMPENSATION Competitive compensation, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site (Thunder Ridge Nature Arena) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
    $36k-73k yearly est. 38d ago
  • Information Technology

    Veterans Prime, Inc.

    Technical support specialist job in Philadelphia, PA

    Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
    $36k-73k yearly est. Auto-Apply 60d+ ago
  • IT Associate Intern

    Magna Legal Services 3.2company rating

    Technical support specialist job in Philadelphia, PA

    About Us: Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, we can provide strategic advantages to our clients by offering legal support services at every stage of their legal proceedings. Job Description: Job Title: IT Associate Intern Duration: Summer 2026 - 8-week internship Position Summary: We are seeking an enthusiastic IT Associate Intern to join our Magna IT team for a Summer 2026 internship. This internship provides hands-on experience in IT support and data management. You will assist with Level 1 support tasks, data cleanup, and data entry, gaining practical exposure to IT operations and system administration.Key Responsibilities: Provide Level 1 IT support for internal users. Perform data cleanup and ensure accuracy in system records. Complete data entry tasks to maintain system integrity. Assist with troubleshooting basic networking and system issues. Required Skills: Basic IT knowledge and troubleshooting skills. Understanding of basic networking concepts. Familiarity with basic system administration tasks. Strong attention to detail and organizational skills. Educational Background & Preferred Qualifications: Currently pursuing or recently completed a bachelor's degree in Information Technology, Computer Science, or a related field. Background in IT or related technical field. Interest in learning and expanding technical skills. Compensation: USD $18.00 - $22.00 per hour. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of the total compensation package for employees. Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $18-22 hourly Auto-Apply 13d ago
  • IT Technician Permanent Part-time

    Camden County College 4.2company rating

    Technical support specialist job in Camden, NJ

    Information (Default Section) Title IT Technician Permanent Part-time Overview Camden County College (CCC) is a leading two-year community College with campuses in Blackwood, Cherry Hill and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military friendly institution. As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development. Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work. Choose CCC for competitive salaries and comprehensive benefits, including health, retirement and tuition assistance. Location Camden City Campus Department Office of Information Technology Days and Hours *See special instructions Requisition Number Position Goals * The Information Technology Technician will report directly to the Desktop Manager and maintain the hardware and software primarily on the Camden City Campus, including installation, configuration, and repairs of technology equipment within a networked environment; provides technical training and support for system users. This position provides onsite technical support at the Camden City Campus for classroom instruction, professional development, and community events, including evening and some weekend events. * The Information Technology Technician will remain consistent with Camden County College's acknowledgement of the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community's traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, in our workplaces and society. Job Description ESSENTIAL FUNCTIONS * Provide desktop support on all four campuses. * Install and configure personal computer hardware and peripheral equipment, including but not limited to monitors, keyboards, and CD/DVD drives; printers; laptops and other mobile devices. * Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices. * Setup and deploy mobile devices, such as iPads, Android and Windows tablets and laptops. * Troubleshoot and repair computers, printers, and other peripherals located in staff, faculty and student-use areas. * Troubleshoot and assist with repairing network-connected, device-related issues, such as LAN and wireless connectivity and equipment connectivity (computers, printers, telephones). * Install and configure computer software, including but not limited to, operating systems and applications such as Windows, Mac OS, and MS Office suite; various email applications and anti-virus software; third-party applications used in teaching and administrative environments. * Coordinates/escalates technology issues with the OIT Help Desk, Network Services, and other OIT departments. * Trains users including students, staff, and faculty, on the proper use of hardware and software. * Creates and maintains good customer service relationships with students, faculty and staff. * Assists faculty and staff in the utilization of AV equipment. * Assists with troubleshooting, making minor repairs and maintaining AV equipment used in classrooms and event rooms; arranges for repairs and maintenance as necessary. * Sets-up equipment such as microphones and auxiliary computer devices in special event locations such as the Camden Technology Center theater and banquet event rooms as well as other classrooms as needed. * Provide occassional IT/AV support at evening and weekend high-profile events and meetings. * Help maintain inventory control for all computers and computer-related equipment on all College campuses. * Provides technical support as needed for community, outside client, and county activities. * Respond to calls for support on other shifts and weekend emergency requests. * Maintains all job-related documentation, including tickets, inventory forms, request forms, and SOP documents. * Practice good communication skills with OIT department teams and other departments, faculty and students as needed to provide good customer service. * Practice good follow up procedures on assigned projects, tasks and difficult or high-profile situations. * All other duties as required of the position. Minimum Qualifications * Associates degree plus 2-3 years of work experience in installing and maintaining desktop computer systems, laptops and mobile devices; or current A+ Certification or higher certification, plus 1-2 years of work experience. * Experience working with and troubleshooting computer equipment issues in a networked environment; some experience with troubleshooting network issues. * Experience with using various software deployment methods including deployment tools, scripts and batch files. * Experience with video and sound equipment including projectors and racked AV equipment. * Excellent interpersonal skills with a focus on customer service. * Ability to work collaboratively in a team environment and on independent projects. * Ability to use creative and out-of-the box thinking as well as standard industry methods for providing technical support. Benefits Camden County College offers a benefits package to our permanent part-time employees that includes a retirement plan and short-term disability plan as well as a paid time off policy, which includes paid holiday time. Additional benefits include an Employee Assistance Program (EAP), tuition reimbursement, tuition waiver programs and professional development opportunities. Special Instructions for Applicants This is a part-time, twelve-month position. A typical work week will be 25 hours over five days from 1:00pm to 6:00pm with occasional shift changes. A flexible work schedule is required with occasional evening and weekend support. The flexible schedule will be determined by the Desktop Manager in advance. This position requires frequent and constant lifting/carrying of up to 50lbs as well as frequent pushing of up to 200 lbs. Mobility to navigate to all areas of the College is required. Routine bending, stooping, kneeling and reaching. Dexterity in working with computers is mandatory. Published Salary Range $21,000 - $25,000 Job Open Date 11/25/2025 Job Close Date Open Until Filled Yes Job Category Staff Application Types Accepted Main App - Applicant Supplemental Questions
    $21k-25k yearly 5d ago
  • IT Technical Support Specialist

    Connexus Technology 3.5company rating

    Technical support specialist job in Philadelphia, PA

    We are seeking an IT Technical Support Specialist to join our team. The ideal candidate will have experience in supporting help desk operations, managing ticket assignments, and resolving technical support requests across multiple locations. The role requires strong problem\-solving skills, the ability to work independently, and familiarity with IT policies and procedures. The IT Technical Support Specialist will be responsible for diagnosing user problems, providing solutions with limited supervision, and ensuring efficient and effective customer support. RESPONSIBILITIES Manage and document all support requests in the designated tracking system(s). Verify the availability and proper installation of computers, software, applications, and components. Receive and assess user requests to identify error situations and technical problems; monitor tickets for successful resolution. Determine if issues are related to hardware, software, or network; assign tasks to technicians based on request type, severity, urgency, and availability. Educate users on proper policies and procedures for accessing IT support services. Maintain detailed records of all assets, including hardware, software, systems, components, warranties, subscriptions, renewals, and more, in the tracking system(s). Create and maintain documentation for workflow processes, policies, and procedures. Provide technical support and services to all onsite locations, including over 220 locations in Philadelphia. Maintain personal transportation and be comfortable traveling within the city of Philadelphia. Be flexible with work hours, including nights, weekends, and on\-call availability when necessary. Perform related tasks as required. QUALIFICATIONS Required Proven experience in technical support and help desk operations. Ability to establish and maintain effective working relationships with team members. Strong skills in troubleshooting and diagnosing technical issues, with experience performing minor maintenance and repair tasks. Ability to evaluate computing equipment and provide recommendations to management based on cost, efficiency, and compatibility. Experience in analyzing and resolving network\-related problems. Ability to modify network computing equipment and peripheral devices to meet user needs. Willingness and capability to perform physically strenuous tasks such as installing or replacing cables, carrying heavy equipment, climbing ladders, and working in confined spaces. Flexibility with work schedules, including availability for on\-call duties. Preferred Experience in documenting and implementing IT policies and procedures. Familiarity with IT asset management and tracking systems. Experience providing technical support across multiple locations. Strong communication and organizational skills. This position requires a dedicated professional who is ready to tackle technical challenges and provide exceptional support to our team and customers. If you have a passion for IT support and enjoy working in a dynamic environment, we encourage you to apply. ABOUT US Headquartered in Philadelphia PA, Connexus Technology provides organizations in a wide variety of industries with IT Staff Augmentation and Digital Transformation solutions. For twenty years, Connexus has helped customers improve their operations and profitability with innovative software solutions, and expert consultants. Connexus has won numerous awards, such as innovative business of the year by the Philadelphia Chamber of Commerce and Healthcare Consultants of the year by the United Way and the Philadelphia business journal. Connexus has long understood that our value resides in the expertise of our people and our processes to support their success. To date, our vision is to be an organization where the sky's the limit; a place where people have an opportunity to reach their fullest potential through career opportunities in technology and business. We want to act as a beacon of light in the global community through sustainable business practices that exemplify servant leadership. Applicants must be authorized to work for any employer in the U.S. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"640565244","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Work Experience","uitype":2,"value":"5+ years"},{"field Label":"Industry","uitype":2,"value":"Connexus Open Positions"},{"field Label":"Salary","uitype":1,"value":"85000\-95000"},{"field Label":"City","uitype":1,"value":"Philadelphia"},{"field Label":"State\/Province","uitype":1,"value":"Pennsylvania"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"19103"}],"header Name":"IT Technical Support Specialist","widget Id":"**********00072311","awli IntegId":"urn:li:organization:650437","is JobBoard":"false","user Id":"**********00713003","attach Arr":[],"awli ApiKey":"77v54tckbg0tin","custom Template":"3","awli HashKey":"ecde8ca2ebe25c184c43d4f9e0ad3cb61afdfef148f9cb4a023194e35ec55ee04af92f362a3563b950851da946c40e89cfcc9632807b2b9fe1faf2ca33050fa1","is CandidateLoginEnabled":false,"job Id":"**********03435222","FontSize":"12","location":"Philadelphia","embedsource":"CareerSite","logo Id":"swe9j5b3bd0037cdc4bd095d80d8fcda2f423"}
    $42k-79k yearly est. 60d+ ago
  • Associate Application Support Specialist

    City of Philadelphia, Pa 4.6company rating

    Technical support specialist job in Philadelphia, PA

    The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Associate Systems Engineer is a junior level position responsible for maintaining, testing, and analyzing City platform services to enable departments and agencies to be productive and meet strategic goals. In this role they will provide operational support for information technology systems, with a particular focus on critical City platforms such as email and collaboration applications from the Microsoft suite. As a member of the Platform Engineering team, this individual will respond to requests and problems directed to the team and administer core services. They may work in on-premises systems, cloud technologies, or both. This position works primarily with Windows, Active Directory, Azure AD, Office365, PowerShell, and other Microsoft technologies along with a few other key platforms used throughout the City. Essential Functions * · Handles tickets assigned by team members or grabbed from the team queue. * · Excellent customer service in working with clients and end-users on tickets, incidents, problems, requirements gathering, and reviews. * · Active participation in all team meetings, including but not limited to stand-ups, knowledge transfers, ticket crushes, bridges and go-lives, incidents and outages, and planning sessions. * · Fosters and maintains relationships with systems and technician staff across the City's IT community. * · Champions team initiatives, SOPs, and best practices with City staff. * · Provides on-call support on rotation with team for major incidents and outages. * · Joins project teams primarily in a supporting role, with opportunities for growth and technical leadership. * · Creates, shares, and updates regularly automation scripts and automations in the ITSM tool related to job functions and tasks. * · Actively participates in the use, updating, and auditing of the SOP document library the team keeps. * · Routinely utilizes available LMS courses and trainings, as well as personal practices, to stay on the cutting edge of technology and best practices. * · Completes other duties as assigned by manager or technical team lead. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well. The ideal candidate will have at least three (3) of experience working within IT, with particular preference given to experience with systems administration, scripting and coding, and Microsoft Office365. Additionally, this role may handle sensitive or confidential data. You must be able to pass an FBI background check and pass related trainings and coursework during onboarding. Competencies, Knowledge, Skills and Abilities * · Experience managing complex systems and servers in an enterprise-level environment. * · Understanding of Windows operating systems, Active Directory, and the Microsoft technology landscape. * · Strong written and oral communication skills, including being able to present ideas in user-friendly, business-friendly and technical language. * · Honed interpersonal skills with a focus on building rapports, listening to clients, and asking quality questions. * · Competence and confidence in customer service skills, including troubleshooting, de-escalation, discussing issues, and providing options for requests and resolutions for issues. * · Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. * · Ability to build effective relationships and strong commitment to working collegially and collaboratively with clients and colleagues at all levels in a diverse and distributed environment. * · Ability to use a City-provided computer and other office equipment, including related software and email, calendar, collaboration tools. Additional/Desirable Skills & Abilities * · Experience in at least one scripting language, PowerShell preferred. * · Experience with PowerBi and DataVerse a plus. * · Familiarity with Windows Server and Linux Oses preferred. * · Knowledge of virtual environments (Hyper V, Azure HCI, vSphere, AWS) desired but not required. * · Understanding of cloud technologies. * · Familiarity with monitoring systems, automation software, and/or scripting environments. * · Experience in state or local government or similar. Experience with nonprofit or education environments may be applicable. Additional Information Salary Range: $65,000 - $80,000 Salary Range cannot exceed $80,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************
    $65k-80k yearly 33d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support specialist job in Pennsville, NJ

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $29k-41k yearly est. 14d ago
  • Associate Application Support Specialist

    City of Philadelphia 4.6company rating

    Technical support specialist job in Philadelphia, PA

    The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Associate Systems Engineer is a junior level position responsible for maintaining, testing, and analyzing City platform services to enable departments and agencies to be productive and meet strategic goals. In this role they will provide operational support for information technology systems, with a particular focus on critical City platforms such as email and collaboration applications from the Microsoft suite. As a member of the Platform Engineering team, this individual will respond to requests and problems directed to the team and administer core services. They may work in on-premises systems, cloud technologies, or both. This position works primarily with Windows, Active Directory, Azure AD, Office365, PowerShell, and other Microsoft technologies along with a few other key platforms used throughout the City. Essential Functions · Handles tickets assigned by team members or grabbed from the team queue. · Excellent customer service in working with clients and end-users on tickets, incidents, problems, requirements gathering, and reviews. · Active participation in all team meetings, including but not limited to stand-ups, knowledge transfers, ticket crushes, bridges and go-lives, incidents and outages, and planning sessions. · Fosters and maintains relationships with systems and technician staff across the City's IT community. · Champions team initiatives, SOPs, and best practices with City staff. · Provides on-call support on rotation with team for major incidents and outages. · Joins project teams primarily in a supporting role, with opportunities for growth and technical leadership. · Creates, shares, and updates regularly automation scripts and automations in the ITSM tool related to job functions and tasks. · Actively participates in the use, updating, and auditing of the SOP document library the team keeps. · Routinely utilizes available LMS courses and trainings, as well as personal practices, to stay on the cutting edge of technology and best practices. · Completes other duties as assigned by manager or technical team lead. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well. The ideal candidate will have at least three (3) of experience working within IT, with particular preference given to experience with systems administration, scripting and coding, and Microsoft Office365. Additionally, this role may handle sensitive or confidential data. You must be able to pass an FBI background check and pass related trainings and coursework during onboarding. Competencies, Knowledge, Skills and Abilities · Experience managing complex systems and servers in an enterprise-level environment. · Understanding of Windows operating systems, Active Directory, and the Microsoft technology landscape. · Strong written and oral communication skills, including being able to present ideas in user-friendly, business-friendly and technical language. · Honed interpersonal skills with a focus on building rapports, listening to clients, and asking quality questions. · Competence and confidence in customer service skills, including troubleshooting, de-escalation, discussing issues, and providing options for requests and resolutions for issues. · Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. · Ability to build effective relationships and strong commitment to working collegially and collaboratively with clients and colleagues at all levels in a diverse and distributed environment. · Ability to use a City-provided computer and other office equipment, including related software and email, calendar, collaboration tools. Additional/Desirable Skills & Abilities · Experience in at least one scripting language, PowerShell preferred. · Experience with PowerBi and DataVerse a plus. · Familiarity with Windows Server and Linux Oses preferred. · Knowledge of virtual environments (Hyper V, Azure HCI, vSphere, AWS) desired but not required. · Understanding of cloud technologies. · Familiarity with monitoring systems, automation software, and/or scripting environments. · Experience in state or local government or similar. Experience with nonprofit or education environments may be applicable. Additional Information Salary Range: $65,000 - $80,000 Salary Range cannot exceed $80,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************
    $65k-80k yearly 2d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Technical support specialist job in Elkton, MD

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $29k-41k yearly est. 14d ago

Learn more about technical support specialist jobs

How much does a technical support specialist earn in Wilmington, DE?

The average technical support specialist in Wilmington, DE earns between $34,000 and $99,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.

Average technical support specialist salary in Wilmington, DE

$58,000

What are the biggest employers of Technical Support Specialists in Wilmington, DE?

The biggest employers of Technical Support Specialists in Wilmington, DE are:
  1. TPG Staffing
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